Dissertations / Theses on the topic 'Strategisk kommunikation'

Purpose: Corporate communication strategies have a central role in disseminating and creating meaning to the organizations’ visions, strategies and goals. But many employees do not know the organization’s overall strategies and goals, nor how well the organization achieves these. The aim of this study was to investigate and describe perceptions about internal communication, primarily focusing on communication about strategies and goals. The aim was also to show similarities and differences in ideas about internal communication, and to indentify where any potential problems and deficiencies may occur.

Methodology: Three semi-structured interviews were made, two with persons in a management position and one group interview with employees. Nine people in three different hierarchical levels within the same department were interviewed. All interviewees were males aged 35 – 60 years.

Findings: The results showed that corporate communication in the organization was characterized by a transmission view of communication, that the employees was nonparticipative in the process of strategy- and goal-setting, and that generally formulated goals and strategies were not sufficiently translated and broken down to local level.

Syfte: Strategisk kommunikation har en central roll i att sprida och skapa innebörd åt organisationers visioner, strategier och mål. Men många medarbetare känner inte till organisationens övergripande mål och heller inte hur väl organisationen lyckas uppnå dessa. Denna studies syfte var att undersöka och beskriva hur den interna kommunikationen uppfattas inom en organisation, främst med fokus på kommunikation gällande strategier och mål. Syftet var även att visa på likheter och skillnader i synen på internkommunikation, samt synliggöra vart eventuella problem och brister kan uppstå.

Metod: Tre halvstrukturerade intervjuer genomfördes, två med personer i chefsposition och en gruppintervju med medarbetare. Sammanlagt intervjuades 9 personer på tre olika hierarkiska nivåer inom samma avdelning. Samtliga intervjupersoner var män i åldern 35 – 60 år.

Resultat: Studien visade att den strategiska kommunikationen inom organisationen präglades av en transmissionssyn på kommunikation, att medarbetarna inte varit delaktiga i mål- och strategiprocesser samt att övergipande och allmänt formulerade mål och strategier inte översatts och brutits ner till lokal nivå i tillräckligt stor utsträckning.

Att sjukvården i Sverige har förändrats under de senaste decennierna och fortfarande gör så är ett faktum. Efter att under lång tid fått utstå kritik för att vara ineffektiv och byråkratisk har det genomförts reformer för att komma till rätta med de problem sjukvården dragits med. Reformerna har inte sällan gått ut på att sjukvården ska anamma den privata sektorns arbetssätt och metoder för att på så vis bli mer effektiv. Sjukhus har på så sätt blivit mer ”marknadiserade”.

I följande uppsats undersöks förekomsten av informationsavdelningar vid svenska sjukhus och informationschefer vid tre sådana avdelningar har intervjuats. Två avdelningar tillhör ett akut- respektive ett universitetssjukhus, medan det tredje tillhör ett landsting under vilket det ligger tre mindre sjukhus. Intervjuerna utreder hur de informationsansvariga ser på behovet av strategisk kommunikation, samt hur man arbetar med det på de olika sjukhusen. Detta för att se om svenska sjukhus försöker kommunicera en bild av sin verksamhet på ett sätt som liknar privata företag, om man använder strategisk kommunikation för att skaffa sig en konkurrensfördel gentemot andra sjukhus.

Det som framkom i studien är att sjukhus antingen har en egen informationsavdelning, vilket var fallet med de större sjukhusen i Sverige. De mindre sjukhusen hade i regel inte någon egen utan de respektive landstingen hade en informationsavdelning som skötte informationsarbetet åt dem. På samtliga informationsavdelningar arbetade man på ett liknande sätt och synen på strategisk kommunikation skilde sig ej åt nämnvärt.  Informationscheferna var eniga i att behovet av strategisk kommunikation ökat de senaste åren och att denna utveckling kommer fortsätta. Dels eftersom patienter idag är mer pålästa och välinformerade men även eftersom man på ledningsnivå insett kommunikationens betydelse för sjukhusen. Det fanns en stor medvetenhet om sjukhusens varumärken, men ingen av informanterna upplevde att det fanns någon vidare konkurrens mellan sjukhusen idag. De tror däremot att det kommer att förändras i framtiden.

Abstract

Title: Strategic Communication within franchising, a case study of Gallerix

Number of pages: 60 (65 with enclosures)

Author: Charlotta Babington Thorszelius

Course: Media and Communication D

Period: Spring 2008

University: Division of Media and Communication, Department of Information Science, Uppsala University, Sweden

Purpose/Aim: To find out, by doing a case study, how communication between the two parties in a franchising relationship works, and how communication can strengthen the concept and brand. By analysing the communication, identify strengths and weaknesses and make suggestions for improvement.

Material/Method: Qualitative method by using interviews

Main results: The understanding of the concept and the relationship between franchiser and franchisees are vital for the success of the franchising chain. The main internal communication channel today is the Intranet, and more personal contacts and meetings are requested. The yearly meetings are appreciated by the franchisees, but the content of the meetings are of varied quality. The chains value words, which are important for how the brand is perceived by the customer, are slightly different from how the franchiser and the franchisees sees them. One reason for this can be that the franchiser feels that it is difficult to have common goals and visions for a franchising chain, as the two parties have their own differing goals and visions. Not all franchisees follow the concept to 100%, and this has an impact on the chain and the brand, as a whole.

Key words: Understanding, relationship, brand, franchising, communication, information

Syftet med uppsatsen är att kartlägga de kommunikationskanaler Kåren använder sig av och se om medlemmarna uppfattar den information som sänds via kanalerna. Och utefter detta kunna ge åtgärdsförslag.

Abstract

Author: Fredrik Jansson

Title: Strategic communication in the insurance, a case study of Svenska Sjö marketing communications

Level: BA Thesis in Media and Communication Studies For companies that offer equal products, where it is difficult for the consumer to see the different between the products or services, it is important to have good marketing communication skills, which creates associations with the brand as allow consumers perceive brands as being more different than those really is. The reason I have chosen this area is that I have personal experience of the insurance branch and that I would like to look deeper at how a small insurance company works with its communications. The aim of this thesis is to see how a small insurance company working with marketing communications, and through these studies try with suggestions on what can help a small insurance company to become more well know by consumers. I have chosen to only study a Swedish, small insurance company, that only have casualty insurance, and I have chosen to target me on how a small insurance company work with marketing communication, and how the work whit positioning looks. I have chosen to do a qualitative study, where I interviewed four different people from the insurance company that works with marketing. I have then analyzed the result on the basis of theories about communications, positioning and PR that I presented in the theory chapter. I have been using the theories which I have chosen to my study, and through the collected empirics, whom I analyzed, come up whit some proposals that could help a little insurance company like Svenska Sjö to get its brand better known. In the empirical investigation, I have been able to identify some associations that Svenska Sjö want to associate to, and based on theories, I have come with suggestions on how to improve the work whit the positioning and the marketing communication. These suggestions are about how you can use the associations in the marketing communication, and thus raise awareness of Svenska Sjö and get the company message out to the consumers.

Location: University of Kalmar

Language: Swedish

Number of pages: 48

In May 2010 the plans for Malmö’s new Concert Hall, Conference Centre and Hotel were announced publically. The purpose of this thesis was to present strategy for communication in order to gain approval for the new concert and conference center from the inhabitants inMalmö and to incorporate the use of it in their everyday life.

Material from the receiver’s as well as the sender’s perspective has been collected from qualitative interviews. Through group interviews we have investigated the general consensus of the inhabitants of Malmö regarding the investment, placing, offered events, expectations as well as how they collected information. We have interviewed two persons from the expert group working with the project, in order to define a target group for the communication work and to formulate a concrete message. Finally, we have interviewed a person at Uppsala Konsert Kongress, to collect his conclusions and perspective from the communication processes surrounding the opening.

The material has been evaluated continuously and analyzed  in relation to theories such as the Agenda Setting theory and Rogers’ Diffusion of innovations, explaining how individuals in a society react to an innovation. Our collected data has been put in relation to these theories, complemented by earlier research about image building and communication planning.

Our analysis has given us a number of important values that will be vital in the communication process. The sender has to emphasize the variation in the events they offer to the public, as well as the fact that the centre will be a place for people to meet and exchange cultural values. The receivers also wish for these aspects. The target-group consists of all the inhabitants in Malmö, and has a wide diversity which puts pressure on the communicator to adjust message and communication channels according to the composition of the city.

As a result of our research we present a strategy for effective communication actions, including the importance of face-to-face communication, feedback and media relations.

Abstract

Planned change and change-related communication are perceived very differently by the members of an organization. Strongly varying perceptions of new tasks, work processes and goals make joint action difficult and cause the failure of many change initiatives. The purpose of this study is to investigate how internal communication and sensemaking processes contribute to the perception of strategic change among the members of a public service organization. The following questions are answered: How does the management plan and perform internal communication during a strategic change of the Swedish public service television company Sveriges Television (SVT)? How do the members of the organization make sense of a strategic change and the internal communication related to the changes that are planned and carried out?

A social constructivist perspective combined with theories of sensemaking, communication, social identities, roles, groups, power and status constitutes the analytical framework. The investigation is designed as two case studies of the SVT production facilities in Malmö and Örebro. The empirical material consists mainly of personal interviews. Written documents and observations have also been used. The case studies took place between 2002 and 2004. Some main conclusions are as follows:

1) Internal communication is central for how members of an organization make sense of, and participate in, major change. Yet, not even in ideal communication situations do the employees experience that the information has been sufficient and that they have been included in the change process. There are thus reasons for more balanced expectations of what is possible to achieve with internal communication during strategic change. 2) The most influential factor determining how people make sense of change-related communication is the practical everyday reality that constitutes their frames of reference. The reluctance to consider, and act upon, how other individuals conceive of a situation leads to misdirected internal communication and gaps of understanding. 3) Organizational identities, group membership, roles and status function as frames of reference when employees make sense of changes. But irrespective of whether the changes take place on an organizational, departmental or group level, personal identities are the most influential frames of reference for interpreting organizational change. The investigation thus establishes an order of precedence for frames of reference that has important implications for internal communication during strategic change.

The thesis contributes to sensemaking theories by demonstrating their extensive ability to explain mutually related phenomena, such as attention, resistance and self-fulfilling prophecies. The apparent ability to explain basically all sensemaking-related issues in organizations, and thus leading to reductionism, is also concluded to be one of the weaknesses of the theories. By connecting sensemaking theories with roles, social identities and power, the study contributes to clarifying the frame concept.

Key words: internal communication, sensemaking, strategic change, public service, Sveriges Television, frames of reference, organizational identity, roles, status.

Kontakt: saradalfelt@yahoo.se