Relevant bibliographies by topics / Success Factors in Outsourcing

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Success Factors in Outsourcing'

Author: Grafiati
Published: 4 June 2021
Last updated: 18 February 2022

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Journal articles on the topic "Success Factors in Outsourcing"

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Correia dos Santos, João, and Miguel Mira da Silva. "Mapping Critical Success Factors for IT Outsourcing." International Journal of Enterprise Information Systems 11, no. 1 (January 2015): 62–84. http://dx.doi.org/10.4018/ijeis.2015010105.

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During the last decades, IT Outsourcing gained considerable management attention and is considered a strategic decision used to promote success on its variable dimensions, like: cost reduction, quality improvement, access to new technologies, among others. The existing literature presents many studies on IT Outsourcing. However, there are few studies from the provider's perspective. Therefore, the objective is to focus on providers' critical success factors and their relationships in IT Outsourcing contracts. To analyse this subject a qualitative approach based on cognitive mapping process was applied. Cognitive or causal maps are widely employed in problem-structuring, since they permit a rich representation of ideas, through the modelling of a complex network of actions. This approach is innovative compared to the traditional quantitative methods used. As a result, they were able to map a network of means and ends and in parallel were found new success factors like service standardization, price flexibility, cost management and service catalogue, which allowed obtaining new insights into the structure of today's IT Outsourcing contracts.
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Blijleven, Vincent, Yiwei Gong, Afshin Mehrsai, and Kitty Koelemeijer. "Critical success factors for Lean implementation in IT outsourcing relationships." Information Technology & People 32, no. 3 (June 3, 2019): 715–30. http://dx.doi.org/10.1108/itp-01-2016-0002.

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PurposeFollowing positive results of Lean implementation in manufacturing environments, Lean has become an emerging philosophy for clients and suppliers of information technology (IT) services. However, how to implement Lean in IT outsourcing relationships has been addressed sparsely in academic literature. The purpose of this paper is to investigate critical success factors (CSFs) for implementing Lean in IT outsourcing relationships. Key findings, implications and avenues for future research are discussed.Design/methodology/approachSix IT outsourcing relationships were qualitatively investigated by means of 36 semi-structured interviews. CSFs were identified based on interview transcription analyses, selection techniques and expert reviews.FindingsIn total, 16 CSFs for Lean implementation in IT outsourcing relationships are identified and described.Practical implicationsThe CSFs presented in this paper indicate key areas that deserve managerial attention to steer Lean implementation efforts in IT outsourcing relationships in a favorable direction.Originality/valueThis study is the first to describe the phenomenon of “Lean IT outsourcing” and provides researchers and practitioners with a foundation to further examine Lean implementation in IT outsourcing relationships.
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Paudel, Sushil, and Vinish Kumar. "Strategic Success Factors of Information Technology Outsourcing in Emerging Markets." Nepal Journal of Multidisciplinary Research 4, no. 1 (April 24, 2021): 107–20. http://dx.doi.org/10.3126/njmr.v4i1.36623.

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Many businesses are collaborating on joint service initiatives in order to cut operational costs and compete for profits. Outsourcing is a cost-reduction strategy used to carry out tasks by service providers or vendors that are typically handled within the company. This research is focused on outsourcing strategies on vendor’s point of view, as many emerging markets continue to struggle to establish a foothold in the international market. The success of IT outsourcing is largely dependent upon the vendor's internal strength, industry-specific environmental factors, and country-specific policies. The respondents were chosen using a snowball sampling technique, and variables were selected from literature review and consulting with industry experts. The survey was conducted within the Kathmandu valley, and quantitative data were collected for the study. Respondents were outsourcing agencies, freelancers, outsourcing consultants and policy makers. The analysis included Structured Equation Modeling and identified six key strategic factors for emerging market: banking priority, growth capacity, intellectual property, country specific specialization, foreign direct investment, and the HR Structure of the vendor. It is suggested that policy makers and IT outsourcing vendors utilize these factors to further strengthen their position in the global outsourcing industry.
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Paudel, Sushil, and H. S. Sharma. "Success Models of Information Technology Outsourcing." Nepal Journal of Multidisciplinary Research 3, no. 2 (November 23, 2020): 37–52. http://dx.doi.org/10.3126/njmr.v3i2.33022.

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Outsourcing is described as the strategic use of external resources to carry out tasks that have traditionally been performed by internal staff and resources. It is considered to be the best-known phenomena of modern times and business strategy to drive the global economy. Outsourcing offers enormous benefits to companies only if the outsourcing decision is correct and factors that affect the outsourcing decision are adequately considered, otherwise irreparable harm may be caused. A study to identify the critical success factors of IT outsourcing in Nepal from the vendor's perspective has been initiated. This study examines different models about the effectiveness of outsourcing for the reason. All these models have their own advantages and drawbacks, so a careful review is important to reach at conclusions for the organizations that wish to follow such models. This article is based on4 comprehensive literature review of the success factors for outsourcing that led to the discovery of six different outsourcing models. The study has reviewed Leavitt’s model, McKinsey 7-S framework, The Nadler-Tushman Congruence Model, Technology Acceptance Model, DeLone and McLean's IS-Success Model and IS-Impact Model. Revised DeLone and McLean Model of Information Systems Success, however, are widely debated and considered to be the most promising.
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Hindle, John. "HR outsourcing in operation: critical success factors." Human Resource Management International Digest 13, no. 3 (May 2005): 39–42. http://dx.doi.org/10.1108/09670730510595058.

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Ghazali, Noura Binti Mohamad, and Zainuddin Bin Hasan. "Critical Success Factors of IT/IS Outsourcing in Malaysian Public Sectors." International Journal of Engineering & Technology 7, no. 4.35 (November 30, 2018): 573. http://dx.doi.org/10.14419/ijet.v7i4.35.22913.

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IT/IS outsourcing has been in the IT industry for so many years. Many studies have been carried out about the success factors in IT/IS Outsourcing. However, most authors focused more on the success factors in the private sector compared to the public sector. This paper focuses on understanding the benefits and determining the critical success factors of information technology/information system (IT/IS) outsourcing in the public sector. Apart from that, the reader is also being exposed to the reasons why an organization opt for outsourcing. This paper reviews published journals and reports from various authors, focusing on the connections and similarities. It then extracts and summarize the benefits and critical success factors that organization can refer to before organization endeavors in IT/IS outsourcing activities.
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Gonzalez, Reyes, Jose L. Gasco, and Juan Llopis. "Information systems outsourcing satisfaction: some explanatory factors." Industrial Management & Data Systems 115, no. 6 (July 13, 2015): 1067–85. http://dx.doi.org/10.1108/imds-01-2015-0030.

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Purpose – The purpose of this paper is to analyse Information Systems outsourcing success, measuring the latter according to the satisfaction level achieved by users and taking into account three success factors: the role played by the client firm’s top management; the relationships between client and provider; and the degree of outsourcing. Design/methodology/approach – A survey was carried out by means of a questionnaire answered by 398 large Spanish firms. Its results were examined using the partial least squares software and through the proposal of a structural equation model. Findings – The conclusions reveal that the perceived benefits play a mediating role in outsourcing satisfaction and also that these benefits can be grouped together into three categories: strategic; economic; and technological ones. Originality/value – The study identifies how some success factors will be more influent than others depending which type of benefits are ultimately sought with outsourcing.
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Jimmy, Jimmy. "IT OUTSOURCING SUCCESS FACTORS FOR THE CLIENT ORGANIZATION." JUTI: Jurnal Ilmiah Teknologi Informasi 7, no. 2 (July 1, 2008): 101. http://dx.doi.org/10.12962/j24068535.v7i2.a179.

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Claver, Enrique, Reyes González, José Gascó, and Juan Llopis. "Information systems outsourcing: reasons, reservations and success factors." Logistics Information Management 15, no. 4 (October 2002): 294–308. http://dx.doi.org/10.1108/09576050210436138.

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Rusu, Horea, and Emil Jensen. "Factors Hindering IT Outsourcing Relationship in Swedish Public Organizations." International Journal of Innovation in the Digital Economy 6, no. 2 (April 2015): 20–37. http://dx.doi.org/10.4018/ijide.2015040102.

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IT outsourcing relationship is the relationship in the outsourcing agreement between the service provider and service receiver. The overall IT outsourcing success is directly influenced by the IT outsourcing relationship. However, not much attention has been given in research literature to the IT outsourcing relationship in public organizations and even less regarding the IT outsourcing relationship in Swedish public organizations. This study investigates the factors that hinder the post-contract stage of IT outsourcing relationship in Swedish municipalities. The research was performed through case studies in two Swedish municipalities and has revealed nine hindering factors in the post-contract stage of an IT outsourcing relationship. The findings of this study contribute to the few existing research on the hindering factors of the post-contract stage of the IT outsourcing relationship in public organizations.
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Dissertations / Theses on the topic "Success Factors in Outsourcing"

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Vural, Ilkay. "Success Factors In Public Information Systems Outsourcing: A Case Study." Master's thesis, METU, 2004. http://etd.lib.metu.edu.tr/upload/12605139/index.pdf.

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In this thesis, a public IS outsourcing case in Turkey is examined. The case is selected because of its unique characteristics that differentiate it from the other cases studied in the literature. The aim of this study is to understand the success factors in public IS outsourcing and to reveal which ones were applied in this specific case.
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Wiener, Martin. "Critical success factors of offshore software development projects : the perspective of german-speaking companies /." Wiesbaden : Dt. Univ.-Verl, 2006. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014952985&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Lennerholt, Christian. "Achieving Trust in IT Outsourcing Relationships." Thesis, University of Skövde, School of Humanities and Informatics, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-18.

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IT outsourcing is a hot topic in today’s demanding environment. Many organizations start to outsource information technology in order to achieve benefits such as cost reduction, improve quality of service, and focus on the core competence. However, IT outsourcing projects are not an easy task to manage and many projects fail even though there exists a lot of research within the area. In order to increase the possibility to achieve project success, today’s literature indicates that trust is an important factor to achieve. This thesis aim is to identify and describe the process of how to achieve trust in IT outsourcing relationships. The methodology is a literature study as its purpose is to cover the aspects of trust and how the literature proposes how to achieve trust in IT outsourcing relationships.

Relevant literature has been identified, analyzed, and categorized in order to define the thesis concepts and to create a framework based on critical success factors of how to achieve trust in IT outsourcing relationships. The framework can be used as a guiding principle of how organizations can achieve trust in IT outsourcing relationships to increases the possibility to achieve project success. The framework can also raise the awareness that makes it possible to deal with different IT outsourcing situations.

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Kronawitter, Karin. "Application outsourcing in the banking industry : ITO model." Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/2989.

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Information Technology Outsourcing (ITO) in terms of the replacement of the in-house production of IT activities by the use of third party suppliers had already started in the 1960s and has increased considerably. For 2013, the Gartner Group expected that the global ITO market would reach a volume of 288 bn US dollars. Until 2017, the market should grow on average about 5.4% yearly. Despite the rich set of experiences companies have already had with ITO, the chances of success are seen as at best 50:50. Currently, the dramatic growth of ITO is accompanied by backsourcing of formerly outsourced IT functions or reports about dissatisfaction and problems with ITO. Scientists put ITO failures or problems down to a lack of modelling of all the possible factors affecting ITO success and demand a specific ITO theory as a basis for better explaining and predicting successes and failures in an IT sourcing context. This thesis takes up this research gap. The aim of this thesis is to develop a novel ITO Model which aids organisations in planning and implementing ITO solutions by guiding them through the ITO process steps of preparation, selection, contract, transition, execution, and post-deal comprising a comprehensive picture of the weighted aspects relevant to ITO success and their interdependencies. In order to achieve this aim, the following objectives were established for this thesis: raising the topical level of scientific knowledge of the last decades about successinfluencing factors in the ITO field based on an extensive literature survey of 48 scientific articles deriving ITO success factors from empirical research work; structuring of this success factor knowledge by the development of two ITO taxonomies (taxonomy of success factors and taxonomy of success factor interdependencies); testing its practical applicability on the basis of 8 real long-running application outsourcing cases in the banking industry; further development of the success factor knowledge by identification of weightings and the temporal relevance of relevant success factors / success factor interdependencies within the ITO process. Design of the novel ITO Model based on the empirical knowledge gained by development of rules for relevant success factors and success factor interdependencies, by arrangement of these rules in temporal order within the ITO process and by assignment of these rules to four levels of environment.
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Walter, Alexandre. "Success Factors in Leveraging Freelance Marketplaces in Software Development Projects." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/26236.

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The purpose of this research is to explore project success factors and freelance marketplace characteristics that are critical to the success of software development projects on freelance marketplaces, while identifying important metrics to measure the success of software development projects on freelance marketplaces. This exploratory study is done from the point of view of the software development services buyer. Three methodologies were developed for the purpose of this research. First, a methodology for the definition of the freelance marketplace concept and the delimitation of the field of study was followed. Second, a methodology for sourcing opinions from blogs and self-published articles was created to mine information to complement the scant specialized literature on the subject of freelance marketplace characteristics and freelance marketplace project success factors. Third, a survey methodology was used as the main data collection instrument. The findings suggest that freelance marketplaces play the role of enabler of project success factors. The most important success factors are focused on product quality, project efficiency factors, cost control factors, and qualifications of the buyer. The most important metric to measure the success of software development projects on freelance marketplaces was quality in use.
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Itzhaik, Yehoshua. "Success factors of selective information technology outsourcing in enterprise resource planning projects in Israel." Thesis, Anglia Ruskin University, 2012. http://arro.anglia.ac.uk/276332/.

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IT Outsourcing (contracting-out of Information Technology services) has become a pivotal economic trend in recent decades. This study traces the interlacing of IT Outsourcing with Enterprise Resource Planning (ERP) software systems. Little research has considered the reciprocal relations between these two phenomena. This was the gap in knowledge addressed by the research. More specifically, the research investigated: why organisations turn to IT Outsourcing providers to implement and maintain ERP systems and what are the success factors for selective IT Outsourcing within ERP projects in Israel. Field research was conducted in organisations during 2006-2008, employing IT Outsourcing for ERP systems in two stages: Stage One used qualitative data-collection tools: five semi-structured interviews and fifteen open-ended questionnaires. Inductive content and thematic analysis conducted on data from these tools produced themes that formed the basis for a closed-ended questionnaire used in the next stage. Stage Two employed seventy two closed-ended questionnaires. Quantitative data from this questionnaire underwent deductive statistical analysis to test and confirm findings from Stage One. Results indicated that significant differences between ERP package-based centralised cross-organisational systems and the out-dated self-developed legacy IT systems produced different organisational requirements for IT Outsourcing services. Respondents thought it essential to employ IT Outsourcing for ERP projects, noting different motivations for this strategy. Respondents identified four success factor groups for IT Outsourcing in ERP projects, grading the factors according to relative importance. Management commitment and support was the most important success factor group. The research showed that organisations that implement ERP systems regard it as essential to employ the IT Outsourcing services since they provide experienced updated experts. Organisations stress that they need these services to ensure effective, operable systems, understanding that initially there is little cost reduction. Management commitment, wise choice of vendors and intelligent contracting can establish successful vendor-organisation collaboration. Contribution to knowledge is made by offering a better understanding of the unique phenomenon of IT Outsourcing within ERP projects in Israel, motivations to use and success factors
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Hodosi, Georg. "Information Technology Outsourcing in Large Companies in Sweden : A Perspective on Risks, Relationships and Success Factors." Doctoral thesis, Stockholms universitet, Institutionen för data- och systemvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-141707.

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This thesis investigates large private companies in Sweden that have outsourced their information technology (IT). A considerable proportion of IT outsourcing (ITO) is unsuccessful. For IT service buyers, this could cause IT that does not fully work, entailing problems with the network, application, infrastructure and security, with serious consequences such as a loss of customers’ confidence and significantly increased costs. Therefore, the main research goal was to analyse and define ways to improve ITO for buyer organizations. This main research goal was accomplished through three research goals that are the followings: 1) To develop a method for risk assessment in IT outsourcing; 2) To identify the important factors in IT outsourcing relationship; and 3) To identify the success factors in IT outsourcing.                       The research strategies applied in conducting this research were design science research and survey research. To achieve the first research goal, a method was developed for assessing the ITO risks, including support for mitigating these risks. This method could help both researchers and practitioners in estimating the ITO risks and in this way improve ITO. An application based on the developed method was used to facilitate the testing of this method by several ITO decision makers in large companies concerning its usability, correctness and functionality. Moreover, a study was performed to explore ITO decision makers’ acceptance of the developed method and their use of it for assessing the ITO risks.             The second research goal investigated how to improve service buyers’ ITO relationship with their providers. A well-working ITO relationship is a critical determinant of successful ITO and is relevant to the whole ITO life cycle. This research goal was achieved by identifying and analysing the most important factors in ITO relationships, including a prioritized list of those factors that are highly recommended for use in creating and maintaining a good ITO relationship.                       The third research goal examined how to improve ITO by identifying and prioritizing the success factors (SFs) in ITO. This research identified the ITO SFs in large companies and provided a prioritized list of them to be applied in these companies with a description of the value that they could create from implementation during the ITO life cycle. Moreover, the SFs identified in large companies were compared with those identified in medium-sized companies, which could give an indication to the researchers in this field that company size matters in regard to the implementation order of the identified SFs.               In summary, the research presented in this thesis contributes with: 1) a method for assessing the risks of outsourcing IT and, in the case that IT has been outsourced, suggested ways to mitigate them; 2) the important factors that could improve ITO relationships and 3) a prioritized list of success factors that could improve IT outsourcing.
Denna avhandling undersöker stora privata företag i Sverige som har outsourcat sin IT verksamhet. Som vi uppmärksammade har en stor del av IT-outsourcingen (ITO) misslyckats. För köparen av IT-tjänsten kan det leda till bristande IT funktionalitet med allvarliga konsekvenser som i värsta fall leder till förlorade kunder och betydande kostnadsökningar. Därför är det övergripande forskningsmålet är att analysera och fastställa hur ITO:n för köparen av IT tjänsten kan förbättras. För att lösa det övergripande forskningsmålet forskningen undersökte: 1) Utvecklingen av en metod för att bedöma riskerna med IT-outsourcing; 2) Identifiering av de viktiga faktorerna inom IT-outsourcingsrelationer; och 3) Identifiering av en lista över framgångsfaktorer i IT-outsourcing. De använda forskningsstrategierna för att genomföra forskningen var ”design science research" och kartläggning. För att uppnå först huvudforskningsmålet, har en metod tagits fram för att bedöma riskerna och vägleda hur man kan minska dem. Den här metoden kan hjälpa både forskare och de som utövar IT-outsourcing med att bedöma ITO-riskerna och på så sätt förbättra sina IT-outsourcing.  En programvara baserad på den metoden har utvecklats för att underlätta testningen av metoden vilket har genomförts med IT beslutsfattare på stora organisationer, beträffande användbarhet, korrekthet och funktionalitet. Dessutom har en studie utförts för att bedöma om programvaran kan accepteras av IT beslutsfattare och få reda på om de skulle använda metoden för att bedöma ITO riskerna. Det andra forskningsmålet har undersökt hur köparna av den outsourcade IT-tjänsten kan förbättra relationen med sina leverantörer. En bra ITO-relation är en avgörande faktor för en framgångsrik ITO och den är viktig för hela livscykeln. Forskningsmålet har uppnåtts genom analys för att hitta de viktigaste faktorerna ITO-relationsfaktorer, som studien rekommenderar för att skapa och underhålla en bra ITO relation. Det tredje forskningsmålet har undersökt hur ITO kan förbättras genom att identifiera och prioritera framgångsfaktorerna i ITO. Studien har identifierat framgångsfaktorerna i stora företag och tagit fram en lista med prioriterade framgångsfaktorer som bör implementeras i de undersökta företagen. Dessutom så har nyttan av dessa framgångsfaktorer beskrivits under ITO livscykeln. Dessutom har de identifierade framgångsfaktorerna från stora företag jämförts med framgångsfaktorerna som har identifierats för medelstora företag. Denna jämförelse ger en indikation till forskarna på det här området att prioriteringen av framgångsfaktorerna är beroende av företagsstorlek. Sammanfattningsvis, den beskrivna forskningen i den här uppsatsen bidrar med: 1) En metod för att bedöma risker och förslag på hur minska dessa risker; 2) En lista med de viktiga faktorerna för att förbättra ITO relationen inom IT-outsourcing och; 3) En prioriterad lista av framgångsfaktorer som kan förbättra IT outsourcing.
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Ucar, Erkan. "A Qualitative Model Of The Critical Success Factors For The Effectiveness Of Information Systems Outsourcing." Phd thesis, METU, 2012. http://etd.lib.metu.edu.tr/upload/12614946/index.pdf.

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The objective of this research is to construct a model of the critical success factors for the effectiveness of Information Systems (IS) outsourcing. &ldquo
Lack of in-house expertise&rdquo
and &ldquo
cost effectiveness&rdquo
are the widely accepted major factors of motivation for IS outsourcing. Although various decision models and analytical frameworks have been proposed before, the literature is not abundant on a complete qualitative model. In contrast with the decision models which are executed before an outsourcing engagement (a-priori), an effectiveness model will be an a-posteriori guide which will enable the clients to measure their outsourcing performance and re-evaluate their business and management strategies. This thesis examines the critical success factors for outsourcing effectiveness through qualitative research conducted with multiple case studies for information systems developed for public and private clients. A conceptual model consisting of various hypotheses is constructed and qualitatively evaluated.
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Nhaca, Leandro. "Avaliação do outsourcing : em que medida está ser eficaz em Moçambique." Master's thesis, Instituto Superior de Economia e Gestão, 2009. http://hdl.handle.net/10400.5/964.

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Mestrado em Gestão de Sistemas de Informação
Com o crescimento da prática do regime do outsourcing à escala mundial e o surgimento de instrumentos para a sua avaliação, as questões que se tornam importantes responder são respeitantes ao grau de eficácia do regime e é neste âmbito que se debruça virando as suas atenções para as organizações moçambicanas. Naturalmente, torna-se também importante identificar e esclarecer os factores que afectam o seu sucesso. O modelo OS (Grover, Cheon e Teng, 1996), será aplicado como o principal instrumento da avaliação, por se ter constatado ao longo da revisão bibliográfica, como instrumento vastamente difundido, consistente e proclamado por vários investigadores como sendo o melhor instrumento para uma avaliação da eficácia do outsourcing no cômputo geral. Os resultados apontam para a prática generalizada de outsourcing selectivo e com maiores benefícios estratégicos ditados pela fraca oferta (local) de recursos humanos e tecnológicos.
As outsourcing evolves world wide and new evaluations instruments come-out for outsourcing evaluation, questions to be answered are regarding the level of effectiveness of outsourcing regime. Thus, this study is focused into the mozambican market. It is also identified the key success factors affecting its success. The instrument from Grover, Cheon e Teng (1996), will be the key measure of the evaluation as it was identified during the bibliographic review as widely used instrument, consistent and also powered by many researchers as the best overall effectiveness evaluations instrument. The result reveals a selective outsourcing as the Mozambique outsourcing practiced regime, with more strategic benefits, rather than economic. This may result from the lack of human and technologic resources all over the country.
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Romeu, Crusat Sergi. "Outsourcing de recursos humanos: prácticas y factores de éxito." Doctoral thesis, Universitat Rovira i Virgili, 2015. http://hdl.handle.net/10803/386458.

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En l'actual entorn econòmic, les organitzacions busquen constantment noves formes de flexibilitat en el seu esforç per esdevenir competitives. Una de les avingudes cap a la flexibilització de les organitzacions és l'externalització o outsourcing d'alguns processos empresarials, tant si és amb l'objectiu de retallar costos com amb el d'adquirir experiència i saber fer d'organitzacions externes. La funció de recursos humans o alguns dels seus components també han estat subjectes a l'externalització des de fa ja temps (especialment processos de selecció o activitats de formació). No obstant això, la decisió sobre què externalitzar, com, quan, ia qui és una elecció no desproveïda de certs riscos. L'objectiu d'aquesta tesi és revisar els principals conceptes, lògica i reptes a l'externalització de la funció de recursos humans. Un cop revisada la literatura i proposta una conceptualització de l'outsourcing de recursos humans com a procés i identificant les seves diverses fases, el treball empíric de la tesi es dedica a identificar quins factors poden contribuir a l'èxit en tal procés. Es genera un qüestionari que pregunta per casos d'èxit i fracàs de processos d'outsourcing de recursos humans i les circumstàncies que l'envolten. L'anàlisi estadística dels resultats suggereix que no influeixen en l'èxit del procés factors com la funció, l'objectiu i la temporalitat. Per contra, sí que és important tenir en compte, entre altres, factors com la bona comunicació, l'elecció del proveïdor, el suport el departament de RRHH i no prioritzar el preu. Cal destacar que la majoria d'aquests factors són elements sobre els quals les empreses poden incidir quan implementen un procés de ORH i, per tant, la tesi conclou amb una sèrie de recomanacions per a la pràctica empresarial.
En el actual entorno económico, las organizaciones buscan constantemente nuevas formas de flexibilidad en su esfuerzo para devenir competitivas. Una de las avenidas hacia la flexibilización de las organizaciones es la externalización o outsourcing de algunos procesos empresariales, tanto si es con el objetivo de recortar costes como con el de adquirir experiencia y know-how de organizaciones externas. La función de recursos humanos o algunos de sus componentes también han estado sujetos a la externalización desde hace ya tiempo (especialmente procesos de selección o actividades de formación). Sin embargo, la decisión sobre qué externalizar, cómo, cuándo, y a quién es una elección no desprovista de ciertos riesgos. El objetivo de esta tesis es revisar los principales conceptos, lógica y retos a la externalización de la función de recursos humanos. Una vez revisada la literatura y propuesta una conceptualización del outsourcing de recursos humanos como proceso e identificando sus diversas fases, el trabajo empírico de la tesis se dedica a identificar qué factores pueden contribuir al éxito en tal proceso. Se genera un cuestionario que pregunta por casos de éxito y fracaso de procesos de outsourcing de recursos humanos y las circunstancias que lo rodean. El análisis estadístico de los resultados sugiere que no influyen en el éxito del proceso factores como la función, el objetivo y la temporalidad. Por el contrario, sí es importante tener en cuenta, entre otros, factores como la buena comunicación, la elección del proveedor, el apoyo el departamento de RRHH y no priorizar el precio. Hay que destacar que la mayoría de estos factores son elementos sobre los cuales las empresas pueden incidir cuando implementan un proceso de ORH y, por tanto, la tesis concluye con una serie de recomendaciones para la práctica empresarial.
n the current economic environment, organizations are constantly seeking new forms of flexibility in their efforts to become competitive. One of the avenues towards more flexible organizations is outsourcing or outsourcing of some business processes, whether it is aiming to cut costs and to gain experience and know-how from outside organizations. The human resources function or some of its components have also been subject to outsourcing for some time now (especially selection processes or training). However, the decision on what to outsource, how, when, and to whom election is not without certain risks. The objective of this thesis is to review the main concepts, logic and challenges to outsourcing HR function. After reviewing the literature and proposed a conceptualization of human resources outsourcing process and identifying its various phases, the empirical work of the thesis is dedicated to identify what factors may contribute to success in this process. A questionnaire asking about cases of success and failure of processes of human resources outsourcing and the circumstances surrounding it generates. Statistical analysis of the results suggests that not influence the success of factors such as the function, purpose or temporality. On the contrary, it is important to consider, among others, factors such as good communication, the choice of supplier, supporting the HR department and not prioritize the price. It notes that most of these factors are elements on which companies can influence when implementing a process of ORH and therefore, the thesis concludes with a series of recommendations for business practice
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Books on the topic "Success Factors in Outsourcing"

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de Grahl, Alexander. Success Factors in Logistics Outsourcing. Wiesbaden: Gabler Verlag, 2012. http://dx.doi.org/10.1007/978-3-8349-7084-8.

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Outsourcing training and development: Factors for success. San Francisco: Jossey-Bass, 2006.

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Hodosi, Georg, and Lazar Rusu. Risks, Relationships and Success Factors in IT Outsourcing. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-05925-5.

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Patel, Alpesh B., and Hemendra Aran. Outsourcing Success. London: Palgrave Macmillan UK, 2005. http://dx.doi.org/10.1057/9780230512535.

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Hemendra, Aran, and Patel Nishika, eds. Outsourcing success: The management imperative. New York: Palgrave Macmillan, 2005.

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Thomas, George W. USAR recruiting success factors. Monterey, Calif: Naval Postgraduate School, 1987.

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Management: Critical success factors. Boston: Allyn and Bacon, 1987.

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Hale, Judith A. Outsourcing Training and Development. New York: John Wiley & Sons, Ltd., 2006.

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Leslie, Willcocks, ed. Intelligent IT outsourcing: Eight building blocks to success. Amersterdam: Elsevier Butterworth-Heinemann, 2003.

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Whyte, Grafton. Factors affecting information systems success. Cranfield: Cranfield University, 1995.

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Book chapters on the topic "Success Factors in Outsourcing"

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Hartmann, Evi, and Alexander de Grahl. "The Flexibility of Logistics Service Providers and its Impact on Customer Loyalty – An Empirical Study." In Success Factors in Logistics Outsourcing, 7–51. Wiesbaden: Gabler Verlag, 2011. http://dx.doi.org/10.1007/978-3-8349-7084-8_2.

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Hartmann, Evi, and Alexander de Grahl. "Logistics Outsourcing Interfaces: The Role of Customer Partnering Behavior." In Success Factors in Logistics Outsourcing, 53–78. Wiesbaden: Gabler Verlag, 2011. http://dx.doi.org/10.1007/978-3-8349-7084-8_3.

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de Grahl, Alexander. "Relational Behavior in Logistics Outsourcing Relationships." In Success Factors in Logistics Outsourcing, 79–103. Wiesbaden: Gabler Verlag, 2011. http://dx.doi.org/10.1007/978-3-8349-7084-8_4.

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de Grahl, Alexander. "Final Conclusion." In Success Factors in Logistics Outsourcing, 105–9. Wiesbaden: Gabler Verlag, 2011. http://dx.doi.org/10.1007/978-3-8349-7084-8_5.

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de Grahl, Alexander. "Introduction." In Success Factors in Logistics Outsourcing, 1–6. Wiesbaden: Gabler Verlag, 2011. http://dx.doi.org/10.1007/978-3-8349-7084-8_1.

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Hodosi, Georg, and Lazar Rusu. "IT Outsourcing: Definition, Importance, Trends and Research." In Risks, Relationships and Success Factors in IT Outsourcing, 1–9. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-05925-5_1.

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Hodosi, Georg, and Lazar Rusu. "Research Background." In Risks, Relationships and Success Factors in IT Outsourcing, 11–20. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-05925-5_2.

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Hodosi, Georg, and Lazar Rusu. "Research Process." In Risks, Relationships and Success Factors in IT Outsourcing, 21–25. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-05925-5_3.

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Hodosi, Georg, and Lazar Rusu. "Research Results." In Risks, Relationships and Success Factors in IT Outsourcing, 27–37. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-05925-5_4.

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Hodosi, Georg, and Lazar Rusu. "Contributions, Limitations and Further Research." In Risks, Relationships and Success Factors in IT Outsourcing, 39–43. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-05925-5_5.

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Conference papers on the topic "Success Factors in Outsourcing"

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Smuts, Hanlie, Alta van der Merwe, Paula Kotzé, and Marianne Loock. "Critical success factors for information systems outsourcing management." In the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists. New York, New York, USA: ACM Press, 2010. http://dx.doi.org/10.1145/1899503.1899537.

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Vayrynen, Karin, and Marianne Kinnula. "Investigating the Differences between Success Factors of Conventional IS Outsourcing and Quasi-Outsourcing." In 2011 44th Hawaii International Conference on System Sciences (HICSS 2011). IEEE, 2011. http://dx.doi.org/10.1109/hicss.2011.254.

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AYABE, FERNANDO, and EDMIR P. V. PRADO. "INFORMATION TECHNOLOGY OUTSOURCING SUCCESS FACTORS: A SYSTEMATIC LITERATURE REVIEW." In 15th CONTECSI International Conference on Information Systems and Technology Management. TECSI, 2018. http://dx.doi.org/10.5748/9788599693148-15contecsi/ps-5816.

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Zhang, Pei, Zhen-Xiang Zeng, and Chun-Ping Huang. "Study on Critical Success Factors for IT Outsourcing Lifecycle." In 2007 3rd International Conference on Wireless Communications, Networking, and Mobile Computing - WiCOM '07. IEEE, 2007. http://dx.doi.org/10.1109/wicom.2007.1080.

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Hanna, Rosine, and Tugrul Daim. "Critical Success Factors in Outsourcing: Case of Software Industry." In PICMET '07 - 2007 Portland International Conference on Management of Engineering & Technology. IEEE, 2007. http://dx.doi.org/10.1109/picmet.2007.4349467.

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"CRITICAL SUCCESS FACTORS TO EVALUATE INFORMATION TECHNOLOGY OUTSOURCING PROJECTS." In 10th International Conference on Enterprise Information Systems. SciTePress - Science and and Technology Publications, 2008. http://dx.doi.org/10.5220/0001686801760181.

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Gable, G. G., and J. A. Sharp. "Outsourcing assistance with computer system selection: a success factors model." In Proceedings of the Twenty-Fifth Hawaii International Conference on System Sciences. IEEE, 1992. http://dx.doi.org/10.1109/hicss.1992.183531.

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Ali, Sikandar, and Siffat Ullah Khan. "Critical Success Factors for Software Outsourcing Partnership (SOP): A Systematic Literature Review." In 2014 IEEE 9th International Conference on Global Software Engineering (ICGSE). IEEE, 2014. http://dx.doi.org/10.1109/icgse.2014.12.

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Lv, Yinyin. "Finding Success Factors in IS Outsourcing Projects: A Customer Lifecycle Management Based Way." In 2009 First International Conference on Information Science and Engineering. IEEE, 2009. http://dx.doi.org/10.1109/icise.2009.595.

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Khan, Siffat Ullah, Mahmood Niazi, and Rashid Ahmad. "Critical Success Factors for Offshore Software Development Outsourcing Vendors: A Systematic Literature Review." In 2009 Fourth IEEE International Conference on Global Software Engineering (ICGSE). IEEE, 2009. http://dx.doi.org/10.1109/icgse.2009.28.

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Reports on the topic "Success Factors in Outsourcing"

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Naumann, Keith C. Meteorological Factors ...Predicting Mission Success. Fort Belvoir, VA: Defense Technical Information Center, May 1996. http://dx.doi.org/10.21236/ada312163.

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Palmby, William G. Outsourcing the Air Force Mission: A Strategy for Success (Walker Paper, Number 4). Fort Belvoir, VA: Defense Technical Information Center, April 2006. http://dx.doi.org/10.21236/ada448155.

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Delano, Kenneth J. Critical Success Factors for DOD Program Managers. Fort Belvoir, VA: Defense Technical Information Center, April 1999. http://dx.doi.org/10.21236/ada387729.

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Laacke, Robert J., and Gary O. Fiddler. Overstory removal: stand factors related to success and failure. Berkeley, CA: U.S. Department of Agriculture, Forest Service, Pacific Southwest Forest and Range Experiment Station, 1986. http://dx.doi.org/10.2737/psw-rp-183.

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Van Den Top, Tricia A. Small Business Programs: Benefits, Barriers, Bridges and Critical Success Factors. Fort Belvoir, VA: Defense Technical Information Center, May 2009. http://dx.doi.org/10.21236/ada501282.

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Fielder, Dave. Defining Command, Leadership, and Management Success Factors Within Stability Operations. Fort Belvoir, VA: Defense Technical Information Center, June 2011. http://dx.doi.org/10.21236/ada545044.

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Álvarez, Carola, Leonardo Corral, Ana Cuesta, José Martínez, César Montiel, and Consuelo Yépez. Project Completion Report Analysis: Factors Behind Project Success and Effectiveness. Inter-American Development Bank, March 2021. http://dx.doi.org/10.18235/0003116.

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Abstract:
The goal of development assistance is to deliver measurable results. At the Inter-American Development Bank (IDB), the Development Effectiveness Framework (DEF) was adopted to enhance the likelihood this goal is met. The key objective of this analysis is to enhance our understanding of the role the set of tools and processes adopted at the IDB, from project design to completion, play in the assessment of a projects success and effectiveness. Specifically, we are interested in teasing out the role different dimensions of project design, assessed through the Development Effectiveness Matrix (DEM), and execution performance indicators, as per the Project Monitoring Report (PMR), have on the delivery of effective and successful projects measured through the Project Completion Report (PCR) methodology implemented at the IDB. We also explore the validation process of PCRs and delve into the effectiveness analysis at the level of specific objectives and result indicators, identifying key pitfalls associated with objectives not being met. Overall, our findings provide strong validation for the DEF and its tools. We find robust evidence for the importance of the quality at entry assessment conducted through the DEM. In particular, the quality of the results matrix at approval is a strong determinant of project success and effectiveness at closure, and the quality of the Evaluation Plan is strongly associated with the effectiveness of a project. In terms of execution performance, our analysis finds that, on average, projects that execute a lower share of their approved loan amount, are put on Alert, or are classified as a Problem, in its first three years of execution; and projects that experience a higher share of their outputs discontinued, with respect to their first results matrix, are most likely to be ineffective in achieving their objectives and will likely be rated as unsuccessful.
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Rando Cueto, D., JF Paniagua Rojano, and C. de las Heras Pedrosa. Influence factors on the success of hospital communication via social networks. Revista Latina de Comunicación Social, November 2016. http://dx.doi.org/10.4185/rlcs-2016-1140en.

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Pardeller, L., M. De Lange, D. Magadlela, S. Smal, A. Sugrue, C. Stimie, and B. Van Koppen. Rural women's association: an assessment of the success factors and sustainability. International Water Management Institute (IWMI), 1999. http://dx.doi.org/10.5337/2011.0041.

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Harris, Chad M. Critical Success Factors and Their Application to DOD Weapon System Acquisition. Fort Belvoir, VA: Defense Technical Information Center, December 2006. http://dx.doi.org/10.21236/ada460304.

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