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1
Vural, Ilkay. "Success Factors In Public Information Systems Outsourcing: A Case Study." Master's thesis, METU, 2004. http://etd.lib.metu.edu.tr/upload/12605139/index.pdf.
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In this thesis, a public IS outsourcing case in Turkey is examined. The case is selected because of its unique characteristics that differentiate it from the other cases studied in the literature. The aim of this study is to understand the success factors in public IS outsourcing and to reveal which ones were applied in this specific case.
2
Wiener, Martin. "Critical success factors of offshore software development projects : the perspective of german-speaking companies /." Wiesbaden : Dt. Univ.-Verl, 2006. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014952985&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Lennerholt, Christian. "Achieving Trust in IT Outsourcing Relationships." Thesis, University of Skövde, School of Humanities and Informatics, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-18.
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IT outsourcing is a hot topic in today’s demanding environment. Many organizations start to outsource information technology in order to achieve benefits such as cost reduction, improve quality of service, and focus on the core competence. However, IT outsourcing projects are not an easy task to manage and many projects fail even though there exists a lot of research within the area. In order to increase the possibility to achieve project success, today’s literature indicates that trust is an important factor to achieve. This thesis aim is to identify and describe the process of how to achieve trust in IT outsourcing relationships. The methodology is a literature study as its purpose is to cover the aspects of trust and how the literature proposes how to achieve trust in IT outsourcing relationships.
Relevant literature has been identified, analyzed, and categorized in order to define the thesis concepts and to create a framework based on critical success factors of how to achieve trust in IT outsourcing relationships. The framework can be used as a guiding principle of how organizations can achieve trust in IT outsourcing relationships to increases the possibility to achieve project success. The framework can also raise the awareness that makes it possible to deal with different IT outsourcing situations.
4
Kronawitter, Karin. "Application outsourcing in the banking industry : ITO model." Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/2989.
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Information Technology Outsourcing (ITO) in terms of the replacement of the in-house production of IT activities by the use of third party suppliers had already started in the 1960s and has increased considerably. For 2013, the Gartner Group expected that the global ITO market would reach a volume of 288 bn US dollars. Until 2017, the market should grow on average about 5.4% yearly. Despite the rich set of experiences companies have already had with ITO, the chances of success are seen as at best 50:50. Currently, the dramatic growth of ITO is accompanied by backsourcing of formerly outsourced IT functions or reports about dissatisfaction and problems with ITO. Scientists put ITO failures or problems down to a lack of modelling of all the possible factors affecting ITO success and demand a specific ITO theory as a basis for better explaining and predicting successes and failures in an IT sourcing context. This thesis takes up this research gap. The aim of this thesis is to develop a novel ITO Model which aids organisations in planning and implementing ITO solutions by guiding them through the ITO process steps of preparation, selection, contract, transition, execution, and post-deal comprising a comprehensive picture of the weighted aspects relevant to ITO success and their interdependencies. In order to achieve this aim, the following objectives were established for this thesis: raising the topical level of scientific knowledge of the last decades about successinfluencing factors in the ITO field based on an extensive literature survey of 48 scientific articles deriving ITO success factors from empirical research work; structuring of this success factor knowledge by the development of two ITO taxonomies (taxonomy of success factors and taxonomy of success factor interdependencies); testing its practical applicability on the basis of 8 real long-running application outsourcing cases in the banking industry; further development of the success factor knowledge by identification of weightings and the temporal relevance of relevant success factors / success factor interdependencies within the ITO process. Design of the novel ITO Model based on the empirical knowledge gained by development of rules for relevant success factors and success factor interdependencies, by arrangement of these rules in temporal order within the ITO process and by assignment of these rules to four levels of environment.
5
Walter, Alexandre. "Success Factors in Leveraging Freelance Marketplaces in Software Development Projects." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/26236.
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The purpose of this research is to explore project success factors and freelance marketplace characteristics that are critical to the success of software development projects on freelance marketplaces, while identifying important metrics to measure the success of software development projects on freelance marketplaces. This exploratory study is done from the point of view of the software development services buyer.
Three methodologies were developed for the purpose of this research. First, a methodology for the definition of the freelance marketplace concept and the delimitation of the field of study was followed. Second, a methodology for sourcing opinions from blogs and self-published articles was created to mine information to complement the scant specialized literature on the subject of freelance marketplace characteristics and freelance marketplace project success factors. Third, a survey methodology was used as the main data collection instrument.
The findings suggest that freelance marketplaces play the role of enabler of project success factors. The most important success factors are focused on product quality, project efficiency factors, cost control factors, and qualifications of the buyer. The most important metric to measure the success of software development projects on freelance marketplaces was quality in use.
6
Itzhaik, Yehoshua. "Success factors of selective information technology outsourcing in enterprise resource planning projects in Israel." Thesis, Anglia Ruskin University, 2012. http://arro.anglia.ac.uk/276332/.
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IT Outsourcing (contracting-out of Information Technology services) has become a pivotal economic trend in recent decades. This study traces the interlacing of IT Outsourcing with Enterprise Resource Planning (ERP) software systems. Little research has considered the reciprocal relations between these two phenomena. This was the gap in knowledge addressed by the research. More specifically, the research investigated: why organisations turn to IT Outsourcing providers to implement and maintain ERP systems and what are the success factors for selective IT Outsourcing within ERP projects in Israel. Field research was conducted in organisations during 2006-2008, employing IT Outsourcing for ERP systems in two stages: Stage One used qualitative data-collection tools: five semi-structured interviews and fifteen open-ended questionnaires. Inductive content and thematic analysis conducted on data from these tools produced themes that formed the basis for a closed-ended questionnaire used in the next stage. Stage Two employed seventy two closed-ended questionnaires. Quantitative data from this questionnaire underwent deductive statistical analysis to test and confirm findings from Stage One. Results indicated that significant differences between ERP package-based centralised cross-organisational systems and the out-dated self-developed legacy IT systems produced different organisational requirements for IT Outsourcing services. Respondents thought it essential to employ IT Outsourcing for ERP projects, noting different motivations for this strategy. Respondents identified four success factor groups for IT Outsourcing in ERP projects, grading the factors according to relative importance. Management commitment and support was the most important success factor group. The research showed that organisations that implement ERP systems regard it as essential to employ the IT Outsourcing services since they provide experienced updated experts. Organisations stress that they need these services to ensure effective, operable systems, understanding that initially there is little cost reduction. Management commitment, wise choice of vendors and intelligent contracting can establish successful vendor-organisation collaboration. Contribution to knowledge is made by offering a better understanding of the unique phenomenon of IT Outsourcing within ERP projects in Israel, motivations to use and success factors
7
Hodosi, Georg. "Information Technology Outsourcing in Large Companies in Sweden : A Perspective on Risks, Relationships and Success Factors." Doctoral thesis, Stockholms universitet, Institutionen för data- och systemvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-141707.
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This thesis investigates large private companies in Sweden that have outsourced their information technology (IT). A considerable proportion of IT outsourcing (ITO) is unsuccessful. For IT service buyers, this could cause IT that does not fully work, entailing problems with the network, application, infrastructure and security, with serious consequences such as a loss of customers’ confidence and significantly increased costs. Therefore, the main research goal was to analyse and define ways to improve ITO for buyer organizations. This main research goal was accomplished through three research goals that are the followings: 1) To develop a method for risk assessment in IT outsourcing; 2) To identify the important factors in IT outsourcing relationship; and 3) To identify the success factors in IT outsourcing. The research strategies applied in conducting this research were design science research and survey research. To achieve the first research goal, a method was developed for assessing the ITO risks, including support for mitigating these risks. This method could help both researchers and practitioners in estimating the ITO risks and in this way improve ITO. An application based on the developed method was used to facilitate the testing of this method by several ITO decision makers in large companies concerning its usability, correctness and functionality. Moreover, a study was performed to explore ITO decision makers’ acceptance of the developed method and their use of it for assessing the ITO risks. The second research goal investigated how to improve service buyers’ ITO relationship with their providers. A well-working ITO relationship is a critical determinant of successful ITO and is relevant to the whole ITO life cycle. This research goal was achieved by identifying and analysing the most important factors in ITO relationships, including a prioritized list of those factors that are highly recommended for use in creating and maintaining a good ITO relationship. The third research goal examined how to improve ITO by identifying and prioritizing the success factors (SFs) in ITO. This research identified the ITO SFs in large companies and provided a prioritized list of them to be applied in these companies with a description of the value that they could create from implementation during the ITO life cycle. Moreover, the SFs identified in large companies were compared with those identified in medium-sized companies, which could give an indication to the researchers in this field that company size matters in regard to the implementation order of the identified SFs. In summary, the research presented in this thesis contributes with: 1) a method for assessing the risks of outsourcing IT and, in the case that IT has been outsourced, suggested ways to mitigate them; 2) the important factors that could improve ITO relationships and 3) a prioritized list of success factors that could improve IT outsourcing.Denna avhandling undersöker stora privata företag i Sverige som har outsourcat sin IT verksamhet. Som vi uppmärksammade har en stor del av IT-outsourcingen (ITO) misslyckats. För köparen av IT-tjänsten kan det leda till bristande IT funktionalitet med allvarliga konsekvenser som i värsta fall leder till förlorade kunder och betydande kostnadsökningar. Därför är det övergripande forskningsmålet är att analysera och fastställa hur ITO:n för köparen av IT tjänsten kan förbättras. För att lösa det övergripande forskningsmålet forskningen undersökte: 1) Utvecklingen av en metod för att bedöma riskerna med IT-outsourcing; 2) Identifiering av de viktiga faktorerna inom IT-outsourcingsrelationer; och 3) Identifiering av en lista över framgångsfaktorer i IT-outsourcing. De använda forskningsstrategierna för att genomföra forskningen var ”design science research" och kartläggning. För att uppnå först huvudforskningsmålet, har en metod tagits fram för att bedöma riskerna och vägleda hur man kan minska dem. Den här metoden kan hjälpa både forskare och de som utövar IT-outsourcing med att bedöma ITO-riskerna och på så sätt förbättra sina IT-outsourcing. En programvara baserad på den metoden har utvecklats för att underlätta testningen av metoden vilket har genomförts med IT beslutsfattare på stora organisationer, beträffande användbarhet, korrekthet och funktionalitet. Dessutom har en studie utförts för att bedöma om programvaran kan accepteras av IT beslutsfattare och få reda på om de skulle använda metoden för att bedöma ITO riskerna. Det andra forskningsmålet har undersökt hur köparna av den outsourcade IT-tjänsten kan förbättra relationen med sina leverantörer. En bra ITO-relation är en avgörande faktor för en framgångsrik ITO och den är viktig för hela livscykeln. Forskningsmålet har uppnåtts genom analys för att hitta de viktigaste faktorerna ITO-relationsfaktorer, som studien rekommenderar för att skapa och underhålla en bra ITO relation. Det tredje forskningsmålet har undersökt hur ITO kan förbättras genom att identifiera och prioritera framgångsfaktorerna i ITO. Studien har identifierat framgångsfaktorerna i stora företag och tagit fram en lista med prioriterade framgångsfaktorer som bör implementeras i de undersökta företagen. Dessutom så har nyttan av dessa framgångsfaktorer beskrivits under ITO livscykeln. Dessutom har de identifierade framgångsfaktorerna från stora företag jämförts med framgångsfaktorerna som har identifierats för medelstora företag. Denna jämförelse ger en indikation till forskarna på det här området att prioriteringen av framgångsfaktorerna är beroende av företagsstorlek. Sammanfattningsvis, den beskrivna forskningen i den här uppsatsen bidrar med: 1) En metod för att bedöma risker och förslag på hur minska dessa risker; 2) En lista med de viktiga faktorerna för att förbättra ITO relationen inom IT-outsourcing och; 3) En prioriterad lista av framgångsfaktorer som kan förbättra IT outsourcing.
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Ucar, Erkan. "A Qualitative Model Of The Critical Success Factors For The Effectiveness Of Information Systems Outsourcing." Phd thesis, METU, 2012. http://etd.lib.metu.edu.tr/upload/12614946/index.pdf.
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The objective of this research is to construct a model of the critical success factors for the effectiveness of Information Systems (IS) outsourcing. &ldquoLack of in-house expertise&rdquo
and &ldquo
cost effectiveness&rdquo
are the widely accepted major factors of motivation for IS outsourcing. Although various decision models and analytical frameworks have been proposed before, the literature is not abundant on a complete qualitative model. In contrast with the decision models which are executed before an outsourcing engagement (a-priori), an effectiveness model will be an a-posteriori guide which will enable the clients to measure their outsourcing performance and re-evaluate their business and management strategies. This thesis examines the critical success factors for outsourcing effectiveness through qualitative research conducted with multiple case studies for information systems developed for public and private clients. A conceptual model consisting of various hypotheses is constructed and qualitatively evaluated.
9
Nhaca, Leandro. "Avaliação do outsourcing : em que medida está ser eficaz em Moçambique." Master's thesis, Instituto Superior de Economia e Gestão, 2009. http://hdl.handle.net/10400.5/964.
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Mestrado em Gestão de Sistemas de InformaçãoCom o crescimento da prática do regime do outsourcing à escala mundial e o surgimento de instrumentos para a sua avaliação, as questões que se tornam importantes responder são respeitantes ao grau de eficácia do regime e é neste âmbito que se debruça virando as suas atenções para as organizações moçambicanas. Naturalmente, torna-se também importante identificar e esclarecer os factores que afectam o seu sucesso. O modelo OS (Grover, Cheon e Teng, 1996), será aplicado como o principal instrumento da avaliação, por se ter constatado ao longo da revisão bibliográfica, como instrumento vastamente difundido, consistente e proclamado por vários investigadores como sendo o melhor instrumento para uma avaliação da eficácia do outsourcing no cômputo geral. Os resultados apontam para a prática generalizada de outsourcing selectivo e com maiores benefícios estratégicos ditados pela fraca oferta (local) de recursos humanos e tecnológicos.
As outsourcing evolves world wide and new evaluations instruments come-out for outsourcing evaluation, questions to be answered are regarding the level of effectiveness of outsourcing regime. Thus, this study is focused into the mozambican market. It is also identified the key success factors affecting its success. The instrument from Grover, Cheon e Teng (1996), will be the key measure of the evaluation as it was identified during the bibliographic review as widely used instrument, consistent and also powered by many researchers as the best overall effectiveness evaluations instrument. The result reveals a selective outsourcing as the Mozambique outsourcing practiced regime, with more strategic benefits, rather than economic. This may result from the lack of human and technologic resources all over the country.
10
Romeu, Crusat Sergi. "Outsourcing de recursos humanos: prácticas y factores de éxito." Doctoral thesis, Universitat Rovira i Virgili, 2015. http://hdl.handle.net/10803/386458.
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En l'actual entorn econòmic, les organitzacions busquen constantment noves formes de flexibilitat en el seu esforç per esdevenir competitives. Una de les avingudes cap a la flexibilització de les organitzacions és l'externalització o outsourcing d'alguns processos empresarials, tant si és amb l'objectiu de retallar costos com amb el d'adquirir experiència i saber fer d'organitzacions externes. La funció de recursos humans o alguns dels seus components també han estat subjectes a l'externalització des de fa ja temps (especialment processos de selecció o activitats de formació). No obstant això, la decisió sobre què externalitzar, com, quan, ia qui és una elecció no desproveïda de certs riscos. L'objectiu d'aquesta tesi és revisar els principals conceptes, lògica i reptes a l'externalització de la funció de recursos humans. Un cop revisada la literatura i proposta una conceptualització de l'outsourcing de recursos humans com a procés i identificant les seves diverses fases, el treball empíric de la tesi es dedica a identificar quins factors poden contribuir a l'èxit en tal procés. Es genera un qüestionari que pregunta per casos d'èxit i fracàs de processos d'outsourcing de recursos humans i les circumstàncies que l'envolten. L'anàlisi estadística dels resultats suggereix que no influeixen en l'èxit del procés factors com la funció, l'objectiu i la temporalitat. Per contra, sí que és important tenir en compte, entre altres, factors com la bona comunicació, l'elecció del proveïdor, el suport el departament de RRHH i no prioritzar el preu. Cal destacar que la majoria d'aquests factors són elements sobre els quals les empreses poden incidir quan implementen un procés de ORH i, per tant, la tesi conclou amb una sèrie de recomanacions per a la pràctica empresarial.En el actual entorno económico, las organizaciones buscan constantemente nuevas formas de flexibilidad en su esfuerzo para devenir competitivas. Una de las avenidas hacia la flexibilización de las organizaciones es la externalización o outsourcing de algunos procesos empresariales, tanto si es con el objetivo de recortar costes como con el de adquirir experiencia y know-how de organizaciones externas. La función de recursos humanos o algunos de sus componentes también han estado sujetos a la externalización desde hace ya tiempo (especialmente procesos de selección o actividades de formación). Sin embargo, la decisión sobre qué externalizar, cómo, cuándo, y a quién es una elección no desprovista de ciertos riesgos. El objetivo de esta tesis es revisar los principales conceptos, lógica y retos a la externalización de la función de recursos humanos. Una vez revisada la literatura y propuesta una conceptualización del outsourcing de recursos humanos como proceso e identificando sus diversas fases, el trabajo empírico de la tesis se dedica a identificar qué factores pueden contribuir al éxito en tal proceso. Se genera un cuestionario que pregunta por casos de éxito y fracaso de procesos de outsourcing de recursos humanos y las circunstancias que lo rodean. El análisis estadístico de los resultados sugiere que no influyen en el éxito del proceso factores como la función, el objetivo y la temporalidad. Por el contrario, sí es importante tener en cuenta, entre otros, factores como la buena comunicación, la elección del proveedor, el apoyo el departamento de RRHH y no priorizar el precio. Hay que destacar que la mayoría de estos factores son elementos sobre los cuales las empresas pueden incidir cuando implementan un proceso de ORH y, por tanto, la tesis concluye con una serie de recomendaciones para la práctica empresarial.
n the current economic environment, organizations are constantly seeking new forms of flexibility in their efforts to become competitive. One of the avenues towards more flexible organizations is outsourcing or outsourcing of some business processes, whether it is aiming to cut costs and to gain experience and know-how from outside organizations. The human resources function or some of its components have also been subject to outsourcing for some time now (especially selection processes or training). However, the decision on what to outsource, how, when, and to whom election is not without certain risks. The objective of this thesis is to review the main concepts, logic and challenges to outsourcing HR function. After reviewing the literature and proposed a conceptualization of human resources outsourcing process and identifying its various phases, the empirical work of the thesis is dedicated to identify what factors may contribute to success in this process. A questionnaire asking about cases of success and failure of processes of human resources outsourcing and the circumstances surrounding it generates. Statistical analysis of the results suggests that not influence the success of factors such as the function, purpose or temporality. On the contrary, it is important to consider, among others, factors such as good communication, the choice of supplier, supporting the HR department and not prioritize the price. It notes that most of these factors are elements on which companies can influence when implementing a process of ORH and therefore, the thesis concludes with a series of recommendations for business practice
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Valero, Cumplido Salomé. "Incidencia de las funciones estratégica y operativa en el éxito de los proyectos de outsourcing de tecnologías de la información en España (2005-2009)." Doctoral thesis, Universitat Politècnica de Catalunya, 2015. http://hdl.handle.net/10803/336678.
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El Outsourcing de Tecnologías de la Información (TI) ha experimentado un gran crecimiento en los últimos años pero son pocas las investigaciones sobre este tema en España. Esta tesis tiene como objetivo analizar los proyectos de Outsourcing de TI en España, durante el periodo comprendido entre el 2005 y 2009, y descubrir aquellos factores clave del éxito en la implantación de esta estrategia. Para lograrlo, se plantea un modelo teórico sobre la incidencia de la función estratégica (relativa a la decisión) y la función operativa (relativa a la implantación) en el éxito del outsourcing de TI en España. Metodología - Se construye un cuestionario para la validación del modelo teórico y se distribuye para conseguir las respuestas de los profesionales de Outsourcing de TI de las principales empresas en España. Se analiza de forma empírica la validez del modelo basado en la experiencia de los directores que han trabajado en los principales proyectos de outsourcing en España. Resultados - El outsourcing es una estrategia que permite a las empresas cambiar su organización de TI mejorando su infraestructura y los niveles de servicios a la vez que consigue reducir costes. Los resultados de esta investigación señalan la importancia de alcanzar contratos detallados y de gestionar adecuadamente el modelo de relación cliente-proveedor. También apunta que los proyectos de éxito son aquellos donde se consiguen los ahorros de costes estimados y en los que la dirección ha gestionado de forma correcta la implantación del proyecto. Para finalizar, se enfatiza en la necesidad de gestionar 10 factores que se consideran clave para alcanzar el éxito en los proyectos de Outsourcing de TI: 1) Preparación del proyecto 2) Implicación de la Dirección, 3) Claridad de objetivos, 4) Plan de comunicación al personal transferido, 5) Minimizar riesgos, 6) Contrato detallado, 7) Proveedor con experiencia, 8) Confianza mutua cliente-proveedor, 9) Mejora de procesos y 10) Gestión de expectativas. Limitaciones- Se refiere únicamente a los proyectos de outsourcing de TI en España y al periodo de tiempo indicado que va del año 2005 al 2009. Originalidad - Hasta ahora las investigaciones previas sólo habían considerado una perspectiva (cliente o proveedor) y la presente investigación recoge las aportaciones de los profesionales con una triple perspectiva: cliente, proveedor y personal transferido como resultado de una externalización. Las aportaciones de este último colectivo de profesionales no se habían considerado hasta ahora.Information Technology (IT) Outsourcing has grown dramatically in recent years, however few studies have dealt with this topic in Spain. The continuing Financial crisis has forced companies worldwide to revisit, with greater urgency, basic questions regarding which IT functions must remain internal and which can be externalized to glean savings and efficiencies. The current thesis has as its aim to analyse Outsourcing projects in Spain from 2005 to 2009, trying to deduce a series of basic principles for its success. For getting the target, it¿s proposed a theoretical model based on the impact of the operational and competition functions in IT Outsourcing success in Spain. Design/methodology/approach - In order to achieve these aims, a questionnaire was administered to the IT managers of the largest Spanish firms. This model is proved empirically based on executives extensive experience working with companies on every aspect of outsourcing in Spain. The research of outsourcing critical factors has been carried out from the client's perspective, the vendors point of view and people who have been transferred from the client to the provider in this kind of projects. Findings Outsourcing gives the organisations the opportunity to have better IT services and the possibility to achieve technological improvements and cost savings in staff and technology. New findings highlight the importance of the contractual agreement and the outsourcing relationship management. Also the successful outsourcing projects are the ones where the projected cost reduction is achieved and the project implementation is effective. Finally, the findings emphasis the need to manage 10 critical success factors for IT Outsourcing: 1) Project preparation phase, 2) Top management support, 3) Clear goals, 4) Communication plan regarding the transferred employees, 5) Risk management, 6) A tailored detailed contract, 7) An experienced supplier, 8) Mutual confidence customer-supplier, 9) Continual Process improvement and 10) Managing Expectations. Research limitations - The research is based on a questionnaire and this implies that the measured weights are related mainly to questions posed in it. Furthermore, the thesis refers exclusively to the context of large Spanish firms and to the time scope of the outsourcing projects ranged from 2005 to 2009. Practical implications - The outcome of this research can be used in order to implement with success any new IT Outsourcing project in Spain. The critical factors and lessons learned must be taken into account for these projects. Originality/value - An important contribution made by this thesis is not only the specification of the key success factors but also the fact that they are considered important by the firms interviewed with triple perspectives: client, supplier and transferred employees.
12
Ayabe, Fernando. "Fatores críticos de sucesso para terceirização de tecnologia da informação no setor público brasileiro." Universidade de São Paulo, 2018. http://www.teses.usp.br/teses/disponiveis/100/100131/tde-16102018-102401/.
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A terceirização de Tecnologia da Informação (TI) no âmbito das instituições governamentais tem sido um desafio para os gestores, estudos indicam um baixo percentual de sucesso em relação aos objetivos planejados. As organizações fazem uso da TI para otimizar processos, diminuir custos, gerar informações e obter vantagem competitiva. Este trabalho apresenta uma pesquisa exploratória sobre o tema da terceirização de tecnologia da informação, tendo como objetivo identificar os fatores críticos de sucesso (FCS) para que a atividade de terceirização do desenvolvimento de Sistemas de Informação possa ser implementada com sucesso no setor público brasileiro. Identificar os FCS permite direcionar os recursos, que são limitados, onde eles realmente fazem a diferença para se obter os resultados planejados. Foi extraído da literatura, por meio de uma revisão sistemática, os fatores de sucesso relevantes para a atividade. A revisão sistemática foi feita nas bibliotecas digitais on-line: ACM Digital Library Association of Computing Machinery e IEEE xplore Digital Library, em publicações a partir de 2007 (10 anos). A revisão sistemática foi complementada por uma revisão Adhoc, que buscou artigos e publicações científicas de fontes secundárias, trabalhos correlatos cujos objetivos se relacionam ao tema de pesquisa, às teorias, normas e modelos relacionados à terceirização da tecnologia da informação. Os estudos foram agrupados com base em análise de conteúdo constituindo um modelo de referência para a pesquisa baseado em duas dimensões: contexto e foco do relacionamento. O método de pesquisa adotado foi a técnica Delphi para identificar os FCS para o contexto desta pesquisa. Os participantes foram escolhidos a partir de uma instituição pública da área de TI com atuação no município de São Paulo. Um total de 35 especialistas, agrupados em três grupos com diferentes visões sobre o problema, concluíram o painel Delphi. Os FCS identificados na pesquisa são: competência dos fornecedores, comunicação, capacidade técnica dos fornecedores, contratos, comprometimento, conformidade, qualidade das entregas, seleção dos fornecedores, fatores ambientais, confiança, equipe de TI adequadamente dimensionada e controle dos requisitos. Verificou-se que os componentes Contrato e Comportamentos do modelo de referência de pesquisa se destacaram em relação aos demais componentes. A pesquisa também apresentou os FCS em ordem de importância, o que permitiu analisar a relevância de cada FCS sob a perspectiva das atividades exercidas e comparar as diferentes percepções dos especialistas sobre o objeto de estudoOutsourcing Information Technology (IT) within government institutions has been a challenge for managers, studies indicate a low percentage of success over planned objectives. Organizations make use of IT to streamline processes, lower costs, generate information, and gain competitive advantage. This study presents an exploratory research on the topic of outsourcing information technology, aiming to identify the critical success factors (FCS) so that the outsourcing activity of Information Systems development can be successfully implemented in the Brazilian public sector. Identifying the FCS allows you to direct the resources, which are limited, where they really make the difference to get the results you plan. We extracted from the literature, through a systematic review, the factors of success relevant to the activity. The systematic review was done at the online digital libraries: ACM Digital Library - Association of Computing Machinery and IEEE xplore Digital Library, in publications from 2007 (10 years). The systematic review was complemented by an Adhoc review, searching articles and scientific publications from secondary sources, related works whose objectives are related to the research topic, to theories, norms and models related to the outsourcing of information technology. The studies were grouped based on content analysis constituting a reference model for research based on two dimensions: context and focus of the relationship. The research method adopted was the Delphi technique to identify the FCS for the context of this research. The participants were chosen from a public institution of the area of IT with action in the city of São Paulo. A total of 35 experts, grouped into three groups with different views on the problem, concluded the Delphi panel. The FCS identified in the survey are supplier competence, communication, technical capacity of suppliers, contracts, commitment, compliance, quality of deliveries, selection of suppliers, environmental factors, confidence, adequately sized IT staff and requirements control. It was verified that the Contract and Behavior components of the research reference model stood out in relation to the other components. The study also presented the FSC in order of importance, which allowed to analyze the relevance of each FSC under the perspective of the activities performed and to compare the different perceptions of the specialists on the object of study
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Paravastu, Narasimha Gefen David. "Effect of trust and risk on it outsourcing relationship quality and outsourcing success /." Philadelphia, Pa. : Drexel University, 2007. http://hdl.handle.net/1860/1300.
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Zainuddin, Eruani. "Managerial competencies for information systems project success : development of a theoretical model and a proposed empirical investigation framework." Thesis, University of British Columbia, 2008. http://hdl.handle.net/2429/2476.
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This study examines the link between managerial competencies and Information Systems outsourcing (ISO) project success under different types of outsourcing relationships. At present, ISO is a multi-billion dollar industry, and has spawned a new industry related to the management of outsourcing contracts. At the micro-level, ISO offers firms economic, strategic, and technical benefits. Various academic and industry publications have observed the critical importance of managerial competencies in influencing ISO project success. Yet, research that investigates the relationship between managerial competencies and ISO project success is scant.
In this study, we developed a theoretical model along with a set of propositions that can be empirically tested. The model and propositions are based on theories that stem from economics (Transaction Cost Economics and Agency Theory), strategic management (core competence, and Resource-based View), and social (Relational Exchange Theory and Social Exchange Theory) perspectives. We also proposed an investigation framework utilizing the case study approach to guide future empirical studies.
Our theoretical model and propositions indicate different patterns of managerial competencies for the client and vendor project managers within the different types of ISO relationships. Apart from an empirical study based on our theoretical model and propositions, future research can adapt and/or extend the model to study knowledge residing in other project stakeholders such as project directors, or to study other outsourcing context such as offshore outsourcing projects.
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Yarlikas, Serdar. "Strategic And Financial Motivation And Information Systems Outsourcing Success." Master's thesis, METU, 2007. http://etd.lib.metu.edu.tr/upload/12608667/index.pdf.
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In this thesis, the relations between information systems outsourcing success measures and strategic and financial drivers are investigated. After a study of the relevant literature, 14 organizations that belong to four different categories are investigated in terms of IS outsourcing. These categories are: IS vendors, IS outsourcers, firms that both procure and supply IS services, and IS system integrators. Thus, the subject matter is studied from both customers'and vendors'
points of view. The investigation is realized in three steps: First, general questions were posed in order to gather the characteristics of organizations, then, questionnaires were conducted, and finally, financial data documents were prepared according to the type of the organization. The results show that the number of relations between strategic drivers and information systems outsourcing success measures are more than the number of relations between financial drivers and information systems outsourcing success measures. Besides, strategic drivers influence each of the information system outsourcing success measures, whereas financial drivers affect only two of them.
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Westner, Markus. "IS offshoring : essays on project suitability and success /." Wiesbaden : Gabler, 2009. http://d-nb.info/996641637/04.
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Banerjee, Atish. "Success and failure of firms in the IT outsourcing industry." Thesis, Massachusetts Institute of Technology, 2005. http://hdl.handle.net/1721.1/32476.
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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2005.Includes bibliographical references (p. 124).
In the year 2004 amidst the hype against outsourcing heard in the wake of elections something important happened: the first few IT outsourcing companies crossed the threshold of billion dollars in revenue (viz. TCS, Infosys, Wipro). Although there has been much attention given to the outsourcing and the models of IT outsourcing, not much has been heard on the actual players and their dynamics. The primary objective of this thesis is to explore the outlook and behavior of the IT outsourcing companies, the factors driving their growth, their business and marketing strategies, threats from competition, and limitations to growth. 1 have tried to study the factors to which the success and failure of IT firms can be attributed. For the ease of study, I have categorized them under Marketing, Strategy and Organizational factors. Case studies have been developed to present the happenings of the business, its key players, project scenarios, milestones, organizational structures etc. and relevant data in a narrative fashion, which then is laid open to exploration and further investigation using a variety of tools. The approach of system dynamics meshes well with the case study method as in essence it tries to model the real world descriptively. I have used system dynamics to study the inter-relations between the various factors in play. The end objective of this study is to deliver a set of recommendations and frameworks for success and failure in the IT outsourcing space, which can be used as recommendations for: Existing players in the IT outsourcing space. New entrants to the IT outsourcing industry. Employees working in IT outsourcing companies. HR and Project Managers of IT outsourcing companies.
by Atish Banerjee.
S.M.
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St, John Jeremy. "IT Offshoring Success: A Social Exchange Perspective." Thesis, University of North Texas, 2008. https://digital.library.unt.edu/ark:/67531/metadc9026/.
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Spending by U.S. companies in offshore IT services continues at unprecedented levels despite a high failure rate. This study fills a gap in the existing literature by examining the client-vendor offshoring relationship through the theoretical lens of social exchange theory at the organizational level of analysis from the client's perspective. Social exchange theory focuses on the exchange of activities between two parties, whether they are individuals or companies and was used as a basis for examining the client and vendor relationship. Variables were identified by a review of the literature primarily from IT outsourcing and offshoring but also from general IT, marketing, sociology and organizational science literature. Data was collected using a field survey of Fortune 500 CIOs representing a population of organizations at the forefront of the offshoring phenomenon. The survey instrument was developed based on the adaptation of previously validated scales. Hypotheses regarding the correlations between social variables such as trust, communication, dependence, power, shared values and offshoring success were tested using Spearman's rho correlation. Seven of the hypotheses were supported, four hypotheses were not supported and one hypothesis was deemed not testable due to lack of information.
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Canat, Mert. "Enterprise Architecture Success Factors." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-247884.
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Enterprise architecture aligns organizations business processes, information systems andtechnical layers. Its role has become more challenging than ever before with the modern dayrapidly changing environment and technological advances. Considering these aspects, this thesistries to evaluate the success factors that affect enterprise architecture management.The thesis is done at Volvo Cars, in collaboration with Ferrologic. Twelve success factorssignificant for Volvo Cars’ enterprise architecture management are defined after a series of semistructuredinterviews with architects working at the company. This is followed by a surveyevaluating the factors sent to architects throughout Sweden. In the end, the factors are dividedinto four groups according to their impact level. The survey reveals that the businessunderstanding of the technical side, requirement definitions & handling requirement changes,high-level management involvement, and cross-functionality are perceived to be most impactfulsuccess factors for the industry professionals, in no particular order.Enterprise Architecture är skapat för organisationens affärsprocesser, informationssystem ochtekniska lager. Dess roll har blivit mer utmanande än någonsin tidigare med modern tid somsnabbt förändrande miljö och tekniska framsteg. Med tanke på dessa aspekter försöker dennaavhandling utvärdera framgångsfaktorerna som påverkar företagsarkitekturhantering.Avhandlingen görs hos Volvo Cars, i samarbete med Ferrologic. Tolv framgångsfaktorer som ärbetydelsefulla för Volvo Cars företagsarkitekturledning definieras efter genomförandet avhalvstrukturerade intervjuer med arkitekter som arbetar hos företaget. Detta följs av enundersökning som utvärderar de faktorer som skickas till arkitekter. I slutändan delas faktorernain i fyra grupper beroende på deras påverkanivå. Undersökningen visar att ett bra förståelse avden affärs sidan för den tekniska sidan, kravdefinitioner, förändring i hanteringskrav,engagemang och överfunktionalitet är dem största framgångsfaktorerna.
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Gable, Guy Grant. "Consultant engagement success factors." Thesis, University of Bradford, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.332872.
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St, John Jeremy Guynes C. Stephen. "IT offshoring success a social exchange perspective /." [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-9026.
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Behrens, Stefan [Verfasser]. "Information Systems Outsourcing : Five Essays on Governance and Success / Stefan Behrens." Aachen : Shaker, 2007. http://d-nb.info/1166510379/34.
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Deneche, Anas, and Amanda Hed. "Outsourcing av ekonomifunktionen : Strategiska faktorer som motiv till outsourcing." Thesis, Högskolan i Gävle, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-23817.
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Syfte: Tidigare forskning har visat att det finns ekonomiska, sociologiska och strategiska faktorer som kan vara motiv till outsourcing. Vidare menar forskningen att det finns begränsat med studier som fokuserat på vilka strategiska faktorer små och medelstora företag ser som motiv till outsourcing. Därför syftar denna studie till att skapa förståelse för vilka strategiska faktorer som småföretag ser som motiv för outsourcing av ekonomifunktionen samt vilken betydelse de olika motiven har. Metod: Studien utgår från ett socialkonstruktivistiskt och ett hermeneutiskt perspektiv. Vidare bygger studien på en kvalitativ forskningsstrategi och abduktiv ansats. Den teoretiska referensramen bygger på tidigare forskning och det empiriska materialet har samlats in genom tio semi-strukturerade intervjuer med respondenter från olika företag. Materialet har sedan bearbetats och analyserats för att till sist presentera ett bidrag Resultat & slutsats: Studiens resultat visar på både likheter och skillnader mot tidigare forskning. Samtliga strategiska faktorer som presenterades i det teoretiska avsnittet bekräftades som motiv till outsourcing av respondenterna i den empiriska delen. Vad som skiljer empirin mot den befintliga teorin är rangordningen över vilken faktor som anses vara det starkaste motivet till outsourcing. Förslag till fortsatt forskning: Då respondenternas svar tydligt kategoriserades utifrån vilken position respondenterna hade på företagen, anser vi att det hade varit intressant att undersöka de olika kategorierna var för sig. Ett annat förslag till vidare forskning är att dela upp och studera de olika delarna av ekonomifunktionen var för sig, då vi kunde urskilja tydliga skillnader mellan respondenternas åsikter beroende på vilken del av ekonomifunktionen de outsourcade. Uppsatsens bidrag: Studien har lämnat ett teoretiskt bidrag i den mening att resultatet från empirin skiljer sig till viss del från tidigare forskning. Studien har även lett till ett praktiskt bidrag som leverantörer av redovisningstjänster kan ha användning av i den dagliga verksamheten.Aim: Prior research has shown that there are economic, sociological and strategic factors that affect the decision of outsourcing in companies. Research has mainly focused on outsourcing in big enterprises, why researchers asks for more studies focusing on small and medium enterprises. Therefore, the aim for this study is to provide understanding of which strategic factors small enterprises sees as motives for outsourcing and what importance the different factors have. Method: The study is based on a social constructive and hermeneutic perspective. Further the study has taken a qualitative research strategy and an abductive research approach. The theoretical framework is built on prior research and the empirical data has been collected by ten semi-structured interviews with respondents from different enterprises. The material has been processed and analyzed to present a contribution. Result & Conclusions: Study results show both similarities and differences with previous research. All strategic factors presented in the theoretical section were confirmed as the motives for outsourcing by the respondents in the empirical part. What distinguishes the empirical data from the existing theory is the rank of the factor that is considered the strongest motive for outsourcing. Suggestions for future research: Given that the respondents' answers clearly were categorized on the basis of the position of the respondents had on businesses, we believe it would have been interesting to examine the different categories separately. Another suggestion for further research is to divide and study the various components of the finance function separately, this because we could discern clear differences between respondents' opinions depending on which part of the finance function outsourced. Contribution of the thesis: The study has provided a theoretical contribution in the sense that the results from the empirical data differs somewhat from earlier research. The study has also led to a practical contribution that suppliers of accounting services could use in daily operations.
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Engström, Stefan. "Success factors in asset management." Doctoral thesis, Handelshögskolan i Stockholm, Finansiell Ekonomi (FI), 2001. http://urn.kb.se/resolve?urn=urn:nbn:se:hhs:diva-590.
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This thesis consists of four essays on the topic of asset management. The first essay, Performance and Characteristics of Swedish Mutual Funds studies the relation between fund performance and fund attributes in the Swedish market. The results show, among other things, that good performance is to be found among small equity funds, low-fee funds, funds whose trading activity is high, and in some cases, funds with good past performance. The second essay, Does Active Trading Create Value? An Evaluation of Fund Managers' Decisions decomposes fund performance and examines how it is influenced by fund managers' strategic and tactical decisions. The results support the value of active portfolio management in Sweden. The essay also finds a positive relation between performance and fund managers' voluntary trading decisions. In contrast, there is some evidence of inferior trading decisions when fund managers are forced to trade. The third essay, Investment Strategies, Fund Performance, and Portfolio Characteristics analyzes the relation between fund performance and fund managers' investment strategies. The results show that neither momentum characteristics nor the valuation of stocks in the fund portfolio can explain differences in fund performance. The findings also show a positive relation between performance and the degree of diversification of the fund portfolio. The last essay, Costly Information, Diversification, and International Mutual Fund Performance examines how fund managers' costly search for information affects the performance of mutual funds that invest in Asia and Europe. The essay shows that fund managers who select from a smaller set of Asian stocks perform better than those who select from a larger set. Moreover, the performance of large international mutual fund companies is similar to that of their small competitors. This suggests that there are no economies of scale in the costly search for information.Diss. Stockholm : Handelshögskolan, 2001
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Engström, Stefan. "Success factors in asset management /." Stockholm : Economic Research Institute, Stockholm School of Economics (EFI), 2001. http://www.hhs.se/efi/summary/589.htm.
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Stanko, Michael Andrew. "Finding the balance between outsourcing and internalization the key to innovative success? /." Diss., Connect to online resource - MSU authorized users, 2008.
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Bengtsson, Viktor, and Robert Ljungberg. "Beslutsmodell för outsourcing." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-24736.
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Syfte – Examensarbetets syfte är att skapa förståelse kring ett outsourcingbeslut genom att utveckla en beslutsmodell för outsourcing. För att uppnå syftet ska följande frågeställningar besvaras: Vilka faktorer bör påverka ett outsourcingbeslut? Vilka kostnader bör analyseras för att ett outsourcingbeslut ska bli väl avvägt? Vilka komponenter bör ingå i en beslutsmodell för outsourcing? Metod – Examensarbetet bygger på en analytisk konceptuell studie med ett deduktiv och induktiv förhållningssätt, där påverkansfaktorer togs fram genom litteraturstudier. Jämförelser och analyser av redan befintliga teorier gjordes för att identifiera påverkansfaktorer, utifrån dessa faktorer skapades en beslutsmodell för outsourcing. Resultat – Resultatet från studien visar att det finns ett flertal olika faktorer som påverkar ett outsourcingbeslut och kan sammanfattningsvis placeras som påverkansfaktorer, strategiska- och konkurrensfaktorer samt kostnadsfaktorer. Den utvecklade beslutsmodellen för outsourcing består av sju steg där varje steg innefattar olika analyser och beslut, de sju stegen baseras på de faktorer som bör påverkas vid outsourcing. Förslag till fortsatta studier – För att utveckla beslutsmodellen skulle fler teorier och faktorer som möjligen kan beröras i samband med outsourcing adderas. En ytterligare studie skulle kunna vara att utveckla ett verktyg där organisationen kan gradera hur organisationen förhåller sig till de faktorer som påverkas vid ett outsourcingbeslut och därmed utöka beslutsunderlaget. Praktiska konsekvenser – För att underlätta för beslutsfattaren och få en helhetsbild över faktorer och kostnader som påverkas vid outsourcing kan beslutsmodellen användas. Originalitet – Det finns enligt författarnas vetskap ingen fullständig beslutsmodell som belyser alla faktorer som kan påverkas vid ett outsourcingbeslut.Purpose – The purpose of the thesis is to create understanding of the outsourcing decision making by developing a decision model for outsourcing. To achieve this, the following questions are answered: What factors should influence the outsourcing decision? What costs should be analyzed so that an outsourcing decision should be balanced? What components should be included in a decision model for outsourcing? Method – The thesis is based on an analytical conceptual study with a deductive and inductive approach, where the influencing factors was generated through literature reviews. Comparison and analysis of existing theories were made to identify the influencing factors, based on the generated influencing factors a decision model for outsourcing was created. Findings – Results from the study shows that there are several factors that influence the outsourcing decision and can in summary be positioned as strategic and competitive factors and cost factors. The developed decision model for outsourcing consists of seven steps, where each step includes various analyzes and decisions, the seven steps are based on the factors that should be affected by outsourcing. Research limitations/implications – The results in this thesis are based only on theory. The model can still be generalized by being adaptable for different Organization. Practical implications – Decision model can be used to aid and support in an outsourcing decision. To facilitate the decision-maker and get an overview of the factors and costs that are affected by the outsourcing decision model can be used. With the decision model, the organization can analyze factors and costs to obtain a comprehensive decision-making. Originality – Since many organizations are making outsourcing decision wrongly without taking into account all the factors affected by the outsourcing decision. There is, in the authors' knowledge no complete decision model that highlights all the factors that may be affected by an outsourcing decision.
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Wiesinger, Anna [Verfasser]. "Achieving outsourcing success by effectively spanning the client-vendor boundary - Case-study perspectives on social structures in outsourcing relationships / Anna Wiesinger." München : Verlag Dr. Hut, 2014. http://d-nb.info/1055863419/34.
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Jusupovic, Nirmel. "Critical Logistical Factors when Outsourcing to third party stakeholder." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-143870.
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Outsourcing breaks up the supply chain and often increases in number of stakeholders and organizations and therefore puts a higher demand on a well-functioning coordination of the material supply. The logistical task spectrum is characterized by a great degree of variety and dissimilarity which is due to the logistical role itself, functions within both overall economic and business processes, in value-added steps from the processing of raw material to the end user. Research in the field of global sourcing environment has been conducted in prior research, however, the outsourcing environments differs one from another. The purpose of this study is to identify critical logistical factors when transferring to a third party stakeholder. The findings are based on an extensive literature study in the field of logistics and a single case study. An interactive investigation at a large, multinational company provided opportunities to observe and participate in an ongoing global transfer and verify the applicability of the result (matrix concept). The observations were done over a three months period and gave the author the opportunity to investigate the logistical setup for the ongoing transfer. The company henceforth Genopower AB, is transferring the assembly and testing to a third party stakeholder located in Indonesia. The motives for the transfer is to increase the companys market shares in Indonesia and further into Asia. The third party stakeholder, henceforth PT PAK does not have any prior experience in the Gas turbine (Power generation) industry. The study provides a generalized matrix with critical logistical factors which affects the logistical performance measurements, logistical cost and customer service elements. By presenting the findings in terms of factors, the matrix can be applicable on future outsourcing projects and give a clear insight in which of the factors is worth investigating further; prior, during or after the actual transfer as an evaluation tool.
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Nagpal, Pankaj. "Towards a Theory of Controls in Information Technology Outsourcing Success: A Multimethod Study." Cleveland, Ohio : Case Western Reserve University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=case1244230836.
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Thesis (Ph.D.)--Case Western Reserve University, 2009Department of Information Systems Weatherhead School of Management Includes abstract Includes bibliographical references Available online via the OhioLINK ETD Center
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Louis, Lynda Roberson. "An Empirical Investigation of Employee Perceptions of Outsourcing Success of Information Technology Operations." NSUWorks, 2002. http://nsuworks.nova.edu/gscis_etd/686.
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Outsourcing is defined as the contracting out of all or parts of a company's functional work. While most outsourcing initiatives attempt to open a line of communication between upper management and affected employees, little effort is made to assess and incorporate employee perceptions into the outsourcing deal. Little research exists that addresses employee perceptions of outsourcing Information Technology (IT) functions and operations and the effects such outsourcing have on the employee. This study investigated the perceptions of employees directly involved in IT outsourcing deals in an effort to relate these perceptions to factors identified in earlier studies. The following human resource factors associated with outsourcing were evaluated: job security, benefits and compensation, morale, productivity, training and skills, and career opportunities. The study presented a set of four hypotheses that contended that transitioned employees benefited more from IT outsourcing. Results of this study, conducted via a survey, did substantiate the results from two previous employee perception studies of IT outsourcing. However, there was no statistical evidence to support the contention that transitioned employees benefit more from outsourcing than their counterparts. In order to assist management with addressing the issues from the employee's perspective, a Modified Management Outsourcing Adoption Model, based on an earlier employee perceptions study, is presented as a tool for use in a management plan of action to incorporate the employee perspectives into the outsourcing process and thus led to a more successful outsourcing venture. Keywords: Outsourcing, information technology, employee perceptions. John Ruskin, 1871: "In order that people may be happy in their work, these three things are needed: they must be fit for it; they must not do too much of it; and they must have a sense of success in it".
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McGuire, Carol. "WHO WE ARE MATTERS:THE IDENTITY OF THE INFORMATION TECHNOLOGY ORGANIZATION AND OUTSOURCING SUCCESS." Case Western Reserve University School of Graduate Studies / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=case1457534129.
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Saouma, Joulyana, and Dimed Chabo. "Celebrity Endorsement : Hidden factors to success." Thesis, Jönköping University, JIBS, Business Administration, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-241.
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Abstract
The use of celebrity endorsement strategy is nowadays more frequently used by marketers in order to increase their sales and thereby extend their market shares. Many celebrities are used in various marketing campaigns and in most cases; the use of celebrities as endorsers is seen from mainly positive aspects. This made the authors curious whether the negative aspects, that also exists when using celebrities as endorsers, affects consumers in their purchasing decisions when a celebrity gets associated with negative publicity. Another cause of interest is which factors of a certain celebrity are most important and crucial in consumers’ perceptions, in the case of negative publicity.
Purpose: The purpose of this thesis is to study which factors consumers find important for a company to consider when a celebrity gets negative publicity, to maintain successful brand recognition.
Literature review: The use of previous studies within the field of celebrity endorsement clarifies many important aspects when it comes to celebrity endorsement and this chapter is elaborated from 4 different perspectives; Company, Celebrity, Brand and Consumer. Based on previous studies, the authors identified 6 crucial attributes when using celebrities as endorsers and this can also be seen as a pre-study that the research process has been based upon. Furthermore, the 6 attributes are chosen from the three first mentioned perspectives in order to be able to fulfil the purpose. Hence, this thesis is conducted from a consumer’s point of view.
Method: A quantitative method is used in this thesis since the authors want to base the results on collected data that is expressed in numbers and also to generate a general apprehension in this phenomenon. Moreover, the combinations containing the 6 attributes are used in the conjoint experiment.
Conclusions: It was proven in this study that consumers do get affected by celebrities as endorser, when the attributes from the literature review are in a combination. But, the consumers’ perception of the attributes differs in different cases. However, the main finding was that there are two crucial attributes, trustworthiness and expertise that companies should take into account when using celebrities in their advertising campaign.
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Fang, Li, and Sylvia Patrecia. "Critical Success Factors in ERP Implementation." Thesis, Jönköping University, JIBS, Business Informatics, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-219.
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ERP systems link together an organization’s strategy, structure, and business processes with the IT system. The different way of handling the process of ERP implementation brings about many success and failure stories. By doing research on 1) what are the critical success factors in the implementation of ERP 2) why are these factors critical 3) what is the criticality degree of each factor 4) how important are these factors for customers, consultants, and vendors, the report aims to to identify the critical success factors in ERP implementation and understand the criticality degree of each factor from the perspectives of three parties (companies, consultants & vendors).
The research is proceeded with combined methods of qualitative and quantitative. The qualitative method for the interviews was chosen in order to get the information in depth. A semi-structured interview helps to provide some basic questions as guideline.
Furthermore, the quantitative approach contributes to manipulating the data for a more comprehensive analysis of empirical findings. This report states 11 CSFs (Critical Success Factors) from three points of view: strategic, tactical, and cultural. They are: Top management support and ERP strategy, Business Process Reengineering, Project team & change management, Retain the experienced employee, Consultant and vendor support, Monitoring and evaluation of performance, Problems anticipation (troubleshooting, bugs, etc.), Organizational culture, Effective communication, and Cultural diversity. By testing the perceived CSFs in six respondents (VSM Group, Scania, Sogeti, SYSteam, Oracle, and SAP), this report puts the 11 factors into three overall ranks (most critical, medium critical, and less critical), gains 3 other new critical factors (testing, business model, and client’s resources), and clarifies the diverse opinions about CSFs from customers/companies, consultants, and vendors. The most critical factors are Top management support, BPR, Project team & change management, and Effective communication. The medium critical factors go to ERP strategy, Consultant and vendor support, and Organizational culture. And the remaining 4 factors belong to less critical category.
For the differences, their agreement comes into the 4 most critical factors. In monitoring and evaluation of performance they agree on its less criticality. All customers, consultants and vendors have quite different opinions about the remaining 6 factors.
Reviewing the research questions, this report has fulfilled the main objectives and purpose. With better understanding of the comprehensive identification of CSFs and criticality rank of each factor, management will be able to judge and allocate essential resources that are required to bring ERP implementation into success.
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Bandara, Wasana. "Process modelling success factors and measures." Queensland University of Technology, 2007. http://eprints.qut.edu.au/16397/.
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Business process modelling has gained widespread acceptance, particularly in large IT-enabled business projects. It is applied as a process design and management technique across all project lifecycle phases. While there has been much research on process modelling, there has been little attention on 'how to' conduct process modelling effectively, or on the evaluation of process modelling initiatives and outcomes. This study addresses this gap by deriving a process modelling success model that contains both the success factors (independent variables) and success dimensions (dependent variables) of process modelling. The study employs a multi-method approach, blending both qualitative and quantitative research methods. The research design commenced with a comprehensive literature review, which includes the first annotated bibliography in process modelling research. A multiple case study approach was used to build the conceptual process modelling success model which resulted in a model with eleven (11) success factors (namely Modeller Expertise, Team Structure, Project Management, User Competence, User Participation, Management Support, Leadership, Communication, Modelling Tool, Modelling Language and Modelling Methodology), two (2) moderating variables (namely Process Complexity and Project Importance) and five (5) process modelling success dimensions (namely Modeller Satisfaction, Model Quality, User Satisfaction, Model Use and Modelling Impact). This conceptual model was then operationalised and tested across a global sample, with an online survey instrument. 290 valid responses were received. The constructs were analysed seeking a parsimonious, valid and reliable model. The statistical analysis of this phase assisted in deriving the final process modelling success model. The dependent variables of this model consisted of three (3) contextual success factors (namely Top Management Support, Project Management and Resource Availability), two (2) Modelling specific success factors (namely Modelling Aids and Modeller Expertise), and two (2) moderating variables (namely Importance and Process Complexity). The dependent variable; Process Modelling Success (PMS) was derived with three (3) success measurement dimensions (namely Model Quality, Process Impacts and Process Efficiency). All resulting success factors proved to have a significant role in predicting process modelling success. Interaction effects with the moderating variables (Importance and Process Complexity) proved to exist with Top Management Support (TMS) and Resource Availability (RA). A close analysis to their interaction relationship illustrated that Importance (IMP) moderated the relationship between Top Management Support (TMS) and Process Modelling Success (PMS) in a linear manner and that Process Complexity (PC) moderated the relationship between Resource Availability (RA) and Process Modelling Success (PMS), also in a linear manner. This is the first reported study with empirical evidence on process modelling success. The progressive outcomes of this study have been readily accepted by the practitioner and academic community, with 16 published internationalrefereed- conference papers [including best paper award at the Pacific Asian Conference on Information Systems (PACIS 2004)], 2 journal publications, and over 5 major industry presentations made upon invitation.
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Dailey, Ryan T. "LEADING FACTORS DETERMINING LATERAL TRANSFER SUCCESS." Monterey, California. Naval Postgraduate School, 2013. http://hdl.handle.net/10945/32808.
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This study examines the characteristics of officers applying to and being selected by lateral transfer boards using biannual redesignation data from November 2010 through November 2012. The lateral transfer board reviews approximately 500 applicants each year. The majority of the Restricted Line designators rely on lateral transfer boards as their primary means of accessing new officers, where the average applicant is an O-3, male, and is a surface warfare officer (1110). Although the applicants are moderately different at each board, the aggregate selection rate is 40 percent. A probit analysis suggests that officers who are most likely to be successful at redesignating are Hispanic and O-4, as well as Limited Duty Officers. The regression results indicate that there is no gender difference in selection but senior pay grades are selected at a higher rate, where Information Professional and Foreign Area Officer communities currently have the greatest demand for officers at the lateral transfer boards. Additionally, Surface Warfare provides the greatest supply of applicants on average, but holding all else equal, an officer is less likely to be selected if he or she applies as a surface warfare officer.
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Mohd, Yasin Norizan. "Success factors in eCRM system implementation." Thesis, University of Manchester, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.618277.
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Customer relationship management (CRM) or the electronic version of CRM (eCRM) helps organisations to focus on their customers and to take advantage of the knowledge about them to increase the organisation's market share, sales and profit. Due to globalisation and stiff competition, organisations have changed their focus from business-centric to customer-centric, from customer acquisition to customer retention and from mass marketing to target marketing. There are many definitions of eCRM, but for the purpose of this thesis, eCRM is discussed from an information system perspective. This research investigates the factors that might influence the success of eCRM system implementation in a large organisation in the United Kingdom. In this research, system implementation refers to the use of the system in the organisation .. This research analyses the internal and external factors that influence th~ success of implementing the system, which include system factors, organisation factors, management factors, staff factors, and customer factors. The research has also discovered additional contributing factors as well as affecting factors, which include use of the eCRM system as a monitoring and productivity tool, and competitors, regulators and inconsistencies in the work process. This qualitative research was conducted using a case study in a large contact centre organisation in North-West UK. The research methods include personal experience, participant observation, open-ended questions and document analysis. The output of the research is a blueprint that details all the activities and work processes involved in using the eCRM system. A Ripple model is then constructed from this blueprint, which shows the inter-dependency and inter-relation of the contributing and inhibiting factors. The research concludes by highlighting the key contributions stemming from the case study, and discussing future research work that can be extended from this thesis.
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Turner, Susan Janet. "Success Factors of Small Business Owners." ScholarWorks, 2015. http://scholarworks.waldenu.edu/dissertations/1721.
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Small business owners represent 99.7% of all U.S. employer firms, employ half of the private sector employees, and provide 43% of the total U.S. private payroll. However, 50% of new small business startups fail within the first 5 years of operation. The purpose for this multiple case study was to explore what skills, knowledge, and strategies small business coffee shop owners use to succeed in business beyond 5 years. Systems theory, chaos theory, and complexity theory provided the conceptual framework for exploring the research question of this multiple case study. To identify and explore the factors for maintaining small business' operations, the population for this study was 3 small business owners of 3 coffee shops in Duval County, Florida who sustained their businesses for a minimum of 5 years. The data sources were semistructured interviews, the business' websites, social media information, and site visit observations. Based on methodological triangulation of the data sources, analytical coding, and analyzing the data using mind mapping and software, 3 themes emerged: owner networking and the business as a customer to customer networking venue, business plans' initial challenges and addressing subsequent changes, and a need for marketing differentiation. Potential implications for effecting positive social change include increasing the rate of small business success, and increasing the financial security for owners, employeees, employees' families, and their communities.
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Rouse, Anne C. "Information technology outsourcing revisited: success factors and risks." 2002. http://repository.unimelb.edu.au/10187/7148.
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This thesis investigates success factors, risks and trade offs in Information Technology (IT) outsourcing arrangements, and also examines the impact of certain recommended practices on outsourcing success.Four research components contribute to the investigation: 1) a critical review of ten years' literature on IT outsourcing, paying particular attention to the evidence for success rates and the impact of practices on IT outsourcing success; 2) statistical analysis of a survey of government and non-government organisations (n = 240) taken from the largest 1000 organisations in Australia; 3) a detailed case study into the Australian Federal Government's "Whole of Government IT Infrastructure Outsourcing Initiative" and 4) qualitative analysis of 16 focus groups involving vendor and purchaser informants.
Using confirmatory factor analysis on the survey data, the study validated seven dimensions of IT outsourcing success proposed in the literature. Only two of these factors had been rated positively by most survey respondents, and only a minority of respondents had rated the other five success dimensions positively. Further statistical investigations looked at the relationship between various recommended practices in IT outsourcing and certain success measures, and at relationships between success measures. Particular attention was paid to the notion of selective outsourcing, a notion that has received much attention in the literature and that is explored further in the case study of the Federal Government initiative. The focus group analysis enabled the teasing out of other factors, not easily identified in the other research.
Drawing on all four research components, the thesis proposes that "information impactedness" associated with post-Internet technologies and skills shortages, and unacknowledged inherent trade-offs, contribute to generally poor risks and returns for IT outsourcing. The thesis concludes with recommendations for decision-makers.
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Lin, Chun-kuo, and 林群國. "A Study on Success Factors for Information Outsourcing." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/sa2d98.
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碩士世新大學
資訊管理學研究所(含碩專班)
97
Business process outsourcing (BPO) is not a new management concept, the key value of business process outsourcing is reducing operating and management expenditure, providing economies of scale, and to focus industry resources on core competence. Comfronting gloabular competition, industries in order to hold an advantageous position and hasten the adhibition of new technology, which regard business process outsourcing as one of the strategies which upgrading competitiveness. The disseration commence with discussion about the definition and consideration of BPO, analyzing the advantages, influence, potencial benefit and risk of BPO. Futurely discuss the criterion and key factor of BPO success through previous research and literature. Subsequently, the research perform case study structurized to levels as BPO recipient, BPO provider, and communication, lead to conclusion of BPO success key factor through the analysis on system quality, information quality, service quality, application extent, satisfaction of user and net profit. The case study select interviewees include not only BPO recipients but also BPO providers, to increase the objectivity of the disseration. Analyzing and comparing focus on the incentive and success key factor of information system outsourcing, and lead to conlutions and suggestions.
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Chung-heng, Chu, and 朱忠恒. "A Study on the Critical Success Factors of Outsourcing." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/94125374425611526362.
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碩士國立彰化師範大學
商業教育學系在職進修專班
91
Under the fast change and severe competition of the economic environment, the enterprise is facing an extremely heavy pressure and challenge now. In order to maintain a highly position in the market, the enterprise has to look for efficient ways to promote achievement so that they can keep their highly position in a long term competition. Out contracting production is an important stratagem for human resource management. It can operate the limited resource in a company to the most important part such as research and development. Also, a complicated production procedure including production management can be entrusted to a professional supplier outside of the company. The main point of this research is to focus on the successful factors of an out contracting production on paper packaging business. Through the investigation of overall, depicting the spread condition and the working mode of paper packaging factories in Taichung area.
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"SUCCESS FACTORS IN PUBLIC INFORMATION SYSTEMS OUTSOURCING: A CASE STUDY." Master's thesis, METU, 2004. http://etd.lib.metu.edu.tr/upload/12605139/index.pdf.
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NGUYEN, DUC-CHUNG, and 阮德忠. "The Factors Influencing the Success of Vietnamese IT Outsourcing Companies." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/81706910467063053372.
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碩士樹德科技大學
金融與風險管理系碩士班
101
In recent years, Vietnam, a developing country, aims for the domestic IT business research and outsourcing in order to propose measures to promote the development of open markets and attract foreign investment. In recent years, Vietnam is becoming an outsourcing country that many countries around the world are known, and has some successful software companies. In the paper, the main purpose is to examine the relationship between 2 factors Relationship (is included Trust, Commitment, Knowledge sharing, Communication quality), Contract (is included Contractual complexity, Contract management) to successful of IT Outsourcing companies in Ho Chi Minh city. The qualitative research was used to development measurement and collect data through survey with 187 respondents. The results indicate that there are two positive relationship between 2 predictors (Relationship and Contract) and the successful of companies (IT outsourcing Success); between Relationship and Contract. Two predictors contribute significant on Success. These results will be a reference source for companies in general, and IT outsourcing companies in particular in planning and building business strategy. In particular, the important factors that need to be focused are to build relationships and contract management.
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Hung, Li Chien, and 李建宏. "The Key Success Factors of Maintenance Outsourcing for the Army Aircrafts." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/73716369495846401390.
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碩士開南大學
空運管理學系
99
Back in 1999, the U.S. Department of Defense developed the Performance-Based-Logistics (PBL), which was integrating long-term strategic alliance, supply chain management, and full life-cycle management with the public companies and the military. It also set the efficiency-indication management to reach the goals such as progressing the serviceability and reliability of weapon system, reducing the unit operating cost and logistics burden, and shortened logistics reaction time. By 2006, all the relevant procedures of PBL had been established and nearly 80 percent of the weapon systems in the U.S. military were using PBL. The achievement showed significant positive improvement. In Taiwan, Article 22 of the National Defense Law explained the legal basis for the public companies commissioned by the Technical-Military of National Defense. Taiwan National Defense also formulated the policy guidance of Strategic Resource Outsourcing and based on that policy guidance, the Army started the Military Aircraft Maintenance Strategic Outsourcing in 2003. It provided Military Aircraft Maintenance to qualified domestic and foreign companies through long-term contracting and then established long-term outsourcing partnership. In view of improved performance in the U.S. military for many years, the Taiwan Army should learned the new concept of operating experience of the Military Aircraft Maintenance Strategic Outsourcing and turn labor and property purchases into the pursuit of efficiency. Therefore, this research focused on the Army Aircraft Maintenance Strategic Outsourcing of PBL in U.S. military. Finally, the conclusions and suggestions were proposed for improving the logistic performance in the Taiwan Army. This research can be brought into practice in two phases. Phase 1 is to develop a questionnaire based on the use of PBL, then use the Grey Statistics to find the key elements from the questionnaire. In Phase 2, experts will use the results of Phase 1 to estimate standards of compatibility. When using Analytic Hierarchy Process (AHP) to decide the importance of each indication, each expert can discuss their importance and priority compared to other experts. The research discovered that maintenance cost is the primary success factor; National Defense budget and personnel-reduction are second. The Army must choose the most important systems of the aircraft to practice PBL. Through careful calculations and strict budgeting, the Army must establish exit-rules for the basics of outsource contracting. Finally, the conclusions and suggestions were proposed for improving the logistic performance in the Taiwan Army.
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Chen, Shu-Min, and 陳淑敏. "Key Factors to the Success of Outsourcing Banking System Integration Projects." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/65393102579429791322.
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碩士銘傳大學
管理學院高階經理碩士學程
99
To expand their business territories in the hope of becoming global enterprises, many financial institutions in our country, in the face of age-old systems which have many restrictions and are hard to be flexibly and swiftly adapted in response to the market changes, have in recent years upgraded their core systems one after another. These financial institutions want to increase their distribution channels and expand their market shares, mergers and acquisitions are thus actively undertaken to enrich their product lines for cross-sales as well as providing comprehensive financial services to corporations and individual consumers. But the venture behind the mergers and acquisitions require tremendous and complicated upgrade and integration of IT infrastructures. This nevertheless results in great opportunities for the IT service providers. This study explores how domestic banks use integrations of information systems to achieve the goals of reducing labor costs, improving service quality, increasing operational efficiency, enhancing corporate image and raising competitive edges, and analyzes different approaches conducted and distinct corresponding strategies taken in accordance with the strength of required items. The study aims at domestic banking institutions which have successfully carried out system integration, and interviews with key participants of high-level executives, project managers and system users involved are given. Discussed are the success factors to system integrations, which include team operations, supports from management level and system users, qualities of consulting services and project plans. Case-study model is applied in the investigation of success factors that are the results from mutual affection between the project implementation process and each individual user role associated with the on-line implementation. Based on academic literatures that set forth issues of information system integration, from the perspectives of organizations, projects and technics, this study in the design of interview questionnaire concluded nine propositions that matter the success of the integration, which are: 1.the degree of teamwork; 2.whether high-level decision making is clear; 3.the degree of executive support; 4.complete training programs; 5.selection of proper project team members; 6. professionalism of the project manager; 7.sound project planning; 8.the manufacturer quality; 9.conditions for outsourcing companies. It is strongly recommended that the business should first understand its own requirements and ultimate goals, and meanwhile try to grasp system integration experiences from others in the same industry, evaluate the quality and propositions from outsourcing service providers, as well as set up an elite team and sound planning. All of these are the key factors to the success of the system integration.
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Chen, Shih-Chun, and 陳詩君. "Analyzing the Key Success Factors of Outsourcing of Government Information System." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/65377257700417124700.
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碩士逢甲大學
經營管理碩士在職專班
99
Taiwan began to promote the internet-based e-government in 1998, and has successfully completed the following three stages in the past thirteen years: - First stage: Constructing the infrastructure for the government service network. Second stage: Applying and promoting the government service network. Third stage: Improving the social care system and offering seamless and high-quality government service to the public. While endeavoring to the streamline of administrative procedures, improving service quality and keeping pace with the trend of globalization and technological development, Taiwan’s government agencies are also facing staff downsizing and budget reduction requirements on an annual basis at different administrative levels. In response, the government is gradually outsourcing works to professional vendors operations that involve high processing costs or advanced technological knowhow. In order to improve the cost effectiveness and operational efficiency, this study aims to strengthen the country’s adaptability to a rapidly changing and highly competitive environment, given the integration of external resources with professional expertise. The outsourcing of IT business has now become an indispensable part of government administration. Besides lowering costs, this study also allows government agencies to concentrate on their core businesses and maximize other benefits. It further enables the acquisition of advanced information technologies and know-how, meets human resources requirements in an ever-changing environment and facilitates organizational restructuring. This study establishes an analytical hierarchy process (AHP) research structure based on the results of literature review and documentary study to identify the respective weights of the key success factors for outsourcing government information systems and employs the methods of expert questionnaire survey and AHP. The findings in this study can be hopefully used as the reference sources for government agencies in the outsourcing concepts of information systems.
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Lin, Shu-Chen, and 林淑貞. "A Study on Critical Success Factors of Corporate Information Systems Outsourcing." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/34117806538598267360.
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碩士輔仁大學
科技管理學程碩士在職專班
94
Information Systems (IS) outsourcing has already become the important method for enterprises to improve the rate of returns of IT investments, reduce manpower, reduce capital investment, use advanced technology effectively, and handle environmental changes. IS outsourcing, from its past supportive nature, has already become a part of enterprise's competitive strategy so far. In fact, IS outsourcing still has many issues. It should be the important issues that enterprises concern about how to improve the chance to succeed in IS outsourcing. This study is based on literatures review to determine the IS outsourcing factors and the information system success factors. This study conducts field interviews on six different industry companies in Taiwan. Through case study on corporate implementing IS outsourcing successfully, this study analyzes the IS outsourcing factors, the information system success factors as well as their relation, and finds out the critical success factors of IS outsourcing. The following points are concluded for the references in practice: 1. With outsourcing client understands the objective well and its top management’s support is relatively high, its IS outsourcing will be more effective. 2. The outsourcer’s understanding of client’s outsourcing objective and its degree of advanced technical skills are positively related with the system quality of outsourcing. 3. Outsourcer's domain knowledge and human resources are significantly related with the system service quality. 4. Project team member's understanding degree to enterprise's business process, information technology and project management, may affect the users satisfaction and time satisfaction. 5. With outsourcing client’s vague specification and outsourcer’s lacking domain knowledge, IS outsourcing will be relatively less effective.
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Li, Lu-Jang, and 李如璋. "Comparative Analysis of IS Outsourcing Theoretical Critical Success Factors and Practical Critical Success Factors ─The Case of Financial Institutes." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/nkm3c4.
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碩士銘傳大學
資訊管理學系碩士在職專班
92
Under fierce market competition and rapid advancement of technology, to enhance the corporate competitiveness, corporations must utilize information technology to provide more varieties of products, better customer services, and more efficient corporate management. In such enormous demand of information technology, information outsourcing has become one of the strategies to obtain information technology. Although information outsourcing has been practiced over many years in the business world, failed cases still occurred today and result in significant increase in cost without any enhancement in competitiveness. Therefore, this study investigates the discrepancy between the theoretical critical success factors and practical critical success factors. This study uses grounded theory to find out the critical factors of interviewed cases in practice. This study finds 6 major constructs and 22 critical factors , will affect on outsourcing effect. 1、「Client characteristics」construct：including 「Client perspective and finance」、「The pattern of vendor selection」and 「Top management’s support」 2、 「Vendor characteristics」construct：including「Vendor’s business know-how」、「Vendor’s integrate capability」、「Vendor’s technical capability」、「Project Development Management」、「Vendor’s finance」、「Vendor’s human resources」、「Vendor’s Places」及「Vendor knows client’s requirement」 3、「Product characteristics」construct：including 「Project scope」、「Project schedule」and 「Principle on adjustment of products」 4、「Contract characteristics 」construct：including「Contract scope explicitness」 5、「Vendor-client relationship and values」construct：including「Requirement management」、「Establishing project prospect and goal」、「Project Control」and「Risk management」 6、「Contract characteristices」construct：including「Client-vendor relationship」and 「The values of the users」 This study finds out have 6 major different items，“Establishing project prospect and goal”, “The correct values of the users”, “Principle on proper adjustment of products”, “Equal cooperative relationship between the two parties”, “Optimal planning on the project scope, schedule, and resource” are critical factors that are important to the practical aspect yet often overlooked in the theoretic aspect. “Strict contract ruling” is critical factor that is concerned in the theoretic aspect yet ineffective in the practical aspect.
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Lin, E.-Soon, and 林義順. "The Critical Success Factors of Adoption Information Outsourcing Model in e-Learning." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/39139862498035271199.
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碩士義守大學
資訊工程學系
92
e-Learning has already become mature due to the promotion by Ministry of Education; this trend is also extending to industrial education training. There are many teaching units or organizations which are using the Internet to proceed with the e-Learning activities, but not all of them have suitable, adequate manpower and financial resources to deal with the numerous and tedious needs of syllabus, teaching material, software development, hardware maintain, teachers and property …and so on. For settling the relative problems of information science and technology application followed with the e-Learning, the electronic market of e-Learning is opened up and developed. And the issue of outsourcing is worthy of analysis. According to the model of e-Learning outsourcing, there are three major modes in this research, namely “The factor of demand”,The factor of outsourcing and possession” and “The factor of supply”. And there are ten key factors in terms of e-Learning by using IT outsourcing which could positively affect the consequences: 1.The understanding and support of the CEO 2. The estimate to Rate of Return on Investment (ROI) 3. How to get professional manpower and new technology from IT outsourcing 4. How to set up the group to control the proceeding of project 5. The importance of project outsourcing 6. The teaching materials have to conform to Sharable Content Object Reference Model (SCORM) 7. The supplier has to provide the forerunner platform in advance 8. The importance of service quality provided by supplier 9. The importance of operation in coordination between supplier and customer 10. Outsourcing can help enterprises build up E-Learning system. Besides, this research will analyze the e-Learning outsourcing units which are enforced, being enforced and to be enforced and get some variations. I hope this information can serve as the reference resources to the E-Learning teaching units and relative industries.
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Ko, Kun-Hui, and 柯坤惠. "A research of critical success factors of cloud computing information technology outsourcing." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/51281230072993687857.
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碩士銘傳大學
資訊管理學系碩士在職專班
103
This study explored the critical success factors of information technology outsourcing through related literature review, combined with the characteristics of cloud computing to summarize the key factors of cloud information technology outsourcing. We used the expert questionnaires of Modified Delphi Method to conduct surveys and analysis to obtain the critical success factors of cloud computing information technology outsourcing. The results showed that the critical success factors of cloud computing information technology outsourcing including the cloud computing of software technology maturity level of vendor, the cloud computing of hardware technology maturity level of vendor, the vendors’ cloud computing infrastructure, senior managers’ support, the scale of vendors, the vendor’s cloud computing outsourcing experience, the system quality of the cases which vendors undertook in the past, the cloud computing backup mechanism of vendors, vendors’ protection mechanism for customer’s core resources, vendors’ cloud computing information security management mechanism, the vendors’ project management experience in cloud computing technology outsourcing, the interaction between contractors and vendors, the clarified scope of cloud computing technology outsourcing, and the clear objectives of cloud computing technology outsourcing. Among them, the vendors’ cloud computing infrastructure and the project management experience in cloud computing technology outsourcing are most crucial.