Relevant bibliographies by topics / Supermarket retail

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Supermarket retail'

Author: Grafiati
Published: 4 June 2021
Last updated: 15 February 2022

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Journal articles on the topic "Supermarket retail"

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Hikmawati, Dianur, and Chaikal Nuryakin. "Keberadaan Ritel Modern dan Dampaknya terhadap Pasar Tradisional di DKI Jakarta." Jurnal Ekonomi dan Pembangunan Indonesia 17, no. 2 (January 1, 2017): 195–208. http://dx.doi.org/10.21002/jepi.v17i2.768.

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The Modern Retail and Its Impact to Traditional Markets in DKI JakartaThis study aimed to analyze the impact of modern retail coexistence with traditional retail on traditional retail’s performance. Our observation is the 153 markets PD Pasar Jaya spread across DKI Jakarta and the modern retails (minimarkets, supermarkets, hypermarkets) location based on the retail zoning policy of Jakarta Regional Regulation No. 2/2002. This study used number of traditional retailers as a proxy of performance variable. The regression results indicate a non linear relationship between the number of modern retails–especially supermarket–and traditional retails performance in which the coexistence of one supermarket is positive for traditional market performance and negative afterwards.Keywords: Traditional Retail; Modern Retail; Zoning Policy; PerformanceAbstrakPenelitian ini bertujuan untuk menganalisis dampak keberadaan ritel modern terhadap kinerja ritel tradisional dalam kebijakan zonasi ritel Peraturan Daerah (Perda) DKI Jakarta No. 2 Tahun 2002. Penelitian dilakukan terhadap 153 ritel tradisional PD Pasar Jaya di DKI Jakarta dan keberadaan ritel modern (minimarket, supermarket, dan hypermarket) yang melanggar ketentuan kebijakan zonasi ritel. Penelitian ini menggunakan data jumlah pedagang ritel tradisional sebagai proksi variabel kinerja ritel tradisional. Hasil regresi mengindikasikan hubungan tidak linier antara jumlah ritel modern–terutama supermarket– dan kinerja pasar tradisional yaitu berpengaruh positif jika terdapat satu ritel modern kemudian menjadi negatif jika melebihi jumlah tersebut.
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BAVIERA-PUIG, Amparo, Juan BUITRAGO-VERA, and Carmen ESCRIBA-PEREZ. "GEOMARKETING MODELS IN SUPERMARKET LOCATION STRATEGIES." Journal of Business Economics and Management 17, no. 6 (December 21, 2016): 1205–21. http://dx.doi.org/10.3846/16111699.2015.1113198.

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Choosing where to open a new outlet is a critical decision for retail firms. Building on the multiplicative competitive interaction model from retail location theory, this paper develops a geomarketing model that can be used to devise supermarket location strategies. First, attributes that explain a supermarket’s pull on consumers were determined. These attributes included objective (taken from databases and empirical observation) and subjective (based on managerial judgements) variables relating to the supermarket and its trade area. Then, geographic information system tools were used to analyse real data at a highly detailed level (road section). From a geomarketing viewpoint, the model shows that sociodemographic characteristics of the supermarket’s trade area affect firms’ location strategies. The paper also discusses improvements for calibrating and validating this model. Adding the spatial organization of supermarkets to the model yields a different consumer behaviour pattern. This geomarketing model can help managers to design supermarket location strategies according to shop features, competitors and environment, whilst estimating supermarket sales.
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Stanton, John L. "A brief history of food retail." British Food Journal 120, no. 1 (January 2, 2018): 172–80. http://dx.doi.org/10.1108/bfj-01-2017-0033.

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Purpose The purpose of this paper is to provide a historic perspective on the supermarket industry that has changed from the small Mom and Pop stores to major supermarket chains. Design/methodology/approach This study is a review of secondary information from trade literature, popular new media and academic publications. Findings The changes in supermarkets and food stores followed the trends in how consumers have changed and developed. As consumers around the world continue to change, so will food retailers. Research limitations/implications The author could have included more on the development in underdeveloped countries. Practical implications This paper has practical implication in that to understand that food retailers must continue to follow consumer and technology changes if they want to grow and prosper. To quote Winston Churchill, “The farther backward you can look, the farther forward you are likely to see.” Social implications Supermarkets must be responsive to consumer changes and as consumer become more demanding for convenience so must supermarkets must continue to provide it or disappear. Originality/value This study is original to the extent that it brought together the different eras in supermarket. The actual changes have been well known.
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Slack, Neale J., and Gurmeet Singh. "The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction." TQM Journal 32, no. 3 (February 19, 2020): 543–58. http://dx.doi.org/10.1108/tqm-07-2019-0187.

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PurposeThe purpose of this study is to determine the effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction in the supermarket sector.Design/methodology/approachIn total, 480 supermarket customers participated in an intercept survey in four urban centres of Fiji. Descriptive statistics were used to determine the level of service quality provided by supermarkets, and inferential statistics to determine the gap between customer's service quality expectations and perceptions and to test the research hypotheses.FindingsThe findings indicate service quality of supermarkets is perceived as being unsatisfactory, service quality significantly affects customer satisfaction and loyalty and customer satisfaction partially mediates the relationship between service quality and customer loyalty reducing customer's perceptions of service quality, leading to lower customer loyalty.Practical implicationsThis study provides an indication as to where supermarkets should target their marketing attention and scarce corporate resources and may help in their efforts to service, satisfy, retain and attract more long-term loyal customers in the increasingly competitive supermarket sector. This research could inform government policy makers in sequencing the supermarket sector transformation and assist local supermarkets to adapt to this changing retail landscape.Originality/valueThis study advances our understanding of the effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction in the supermarket sector.
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Dorsey, Sarah, and Michael Boland. "The Impact of Integration Strategies on Food Business Firm Value." Journal of Agricultural and Applied Economics 41, no. 3 (December 2009): 585–98. http://dx.doi.org/10.1017/s1074070800003084.

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The objective of this study is to analyze whether a discount or premium exists for coordination strategies in food processing, wholesale grocery, retail supermarkets, and restaurants. Significant premiums are found for food processor and restaurant vertical integration or diversification strategies. Significant discounts are found for food wholesaler and retail supermarket integration or diversification strategies. Food processors are found to be integrating toward retail supermarkets during this time period.
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Becker, Wayne A., Bridget K. Behe, James L. Johnson, Christine D. Townsend, and Kerry K. Litzenberg. "Consumer Perceptions of Service Quality in the Texas Retail Floral Industry." HortScience 32, no. 2 (April 1997): 318–23. http://dx.doi.org/10.21273/hortsci.32.2.318.

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After a survey describing the range of products and services offered by Texas florists and supermarket floral departments, a modified SERVQUAL instrument measured customer perceptions and expectations of floral service quality. Florist customers were 3.2 years older, had a slightly higher household income, bought floral products twice as often from a florist, spent $14.53 more on each florist purchase than supermarket customers; they also made four fewer floral purchases from supermarkets during the previous 6 months. Supermarket customers spent $14.40 more on each supermarket floral purchase than did florist customers. Reliability was the most important and tangibles were the least important of the five service quality dimensions. Although expectations for both groups were similar on 18 of 22 service quality items, florists' customers perceived higher service quality than did supermarket customers. Although customers of both retail outlets had expectations higher than perceptions, florist customers had smaller, less negative gap scores. This result showed that florists better met customer expectations than did supermarket floral departments, a potential competitive advantage.
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Caroline, Senny, Astrid Kusumowidagdo, and Stephanus Evert Indrawan. "PERANCANGAN PROYEK ARSITEKTUR INTERIOR STB SUPERMARKET DI TARAKAN." AKSEN 5, no. 1 (December 3, 2020): 44–55. http://dx.doi.org/10.37715/aksen.v5i1.1584.

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Public awareness for healthy living, especially in big cities is increasing. Increasing economic status andease of access to information and knowledge about healthy lifestyle make people, especially people withmiddle class economies, begin to pay more attention to health. One of the efforts made to start a healthylife is through organic food products. Organic food products are high-quality natural food ingredientscontaining vitamins, fiber, minerals, and other substances that are useful for consuming and consuming.The awareness of these qualities makes the product more organic in demand. Shopping for food needsa common thing for people to do. The development of lifestyle also affects the community in determiningshopping places. The growing age makes retail businesses change the retail concept to be more modern.The concept of supermarkets is now a demand for changes in the lifestyle of the city. The retail conceptis now focused on large and wide sales area outlets and facilities for convenience and comfort that arecomfortable and have an impact on sales. Seeing this developing a supermarket with organic products andpaying attention to the opportunity to develop a supermarket business. The interior architectural designconcept of the STB Supermarket is designed to provide a fresh impression to organic support, which is acombination of centralized and grid circulation patterns, and circulation separation. Supermarket visitors,employees, and management staff can be more effective. Keywords: Healthy Product, Lifestyle, Organic, Retail, Supermarket
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Connor, John M. "Evolving Research on Price Competition in the Grocery Retailing Industry: An Appraisal." Agricultural and Resource Economics Review 28, no. 2 (October 1999): 119–27. http://dx.doi.org/10.1017/s106828050000811x.

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With the end of the Supermarket Revolution in the 1970s, new forms of horizontal, vertical, and geographic competition have appeared to challenge the supremacy of the supermarket format. New retail formats like warehouse stores, supercenters, and fast-food outlets appear to affect local retail supermarket prices. Slotting allowances, coupons, and electronic data gathering have intensified retailer-manufacturer rivalry. Foreign direct investment offers the promise of new European-style management styles in U.S. grocery retailing.
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Nguyen Thi Hang, Truong Thi Viet Phuong, and Nguyen Thi Quynh Trang. "Inspection of the Level of Effects of Service Quality to Customer Satisfaction in Retail Supermarkets." SIASAT 4, no. 1 (January 15, 2020): 36–45. http://dx.doi.org/10.33258/siasat.v4i1.47.

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For every business dealing in goods and services, especially in the field of sales, attracting more and more buyers will help increase sales, contributing to achieving the ultimate goal of the producer. profit maximization. Currently, retail supermarkets are facing fierce competition pressure among supermarket organizations: from the competition of existing supermarkets in the area, the chains of buffet goods, the shopping centers, the penetration of the "giants" in the domestic and foreign retail supermarket industry. In the context of consumers having more and more opportunities to choose shopping places and more and more requirements for service quality, especially, consumers when they come to supermarkets are not merely Buy the goods you need but also feel comfortable, feel your needs are best met. Therefore, when it comes to customer satisfaction with supermarkets, the issues that we need to pay attention to, from the quality of goods to the attitude of the staff, the promotions, as well as pay attention to customers' feelings about the service quality of the business, thereby taking measures to keep old customers, attract new customers ... All have certain effects on customer satisfaction in Supermarkets in general and at retail supermarkets in particular. This study uses exploratory factor analysis (EFA) and positive factor analysis (CFA) to test the scale of the influence of factors on customer satisfaction at the supermarket. The study has determined the scale of affecting factors including 7 components with 27 observed variables. The results of the study help to verify the qualitative statements about the impact of factors on customer satisfaction, thereby drawing conclusions and recommendations to help supermarkets promote points. strong as well as improve weak points to achieve the best service quality.
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Nguyen Thi Hang, Pham Minh Dat, Nguyen Van Huan, and Truong Thi Viet Phuong. "Inspection of the Level of Effects of Service Quality to Customer Satisfaction in Retail Supermarkets." SIASAT 5, no. 1 (January 15, 2020): 36–46. http://dx.doi.org/10.33258/siasat.v5i1.47.

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For every business dealing in goods and services, especially in the field of sales, attracting more and more buyers will help increase sales, contributing to achieving the ultimate goal of the producer. Profit maximization. Currently, retail supermarkets are facing fierce competition pressure among supermarket organizations: from the competition of existing supermarkets in the area, the chains of buffet goods, the shopping centers, the penetration of the "giants" in the domestic and foreign retail supermarket industry. In the context of consumers having more and more opportunities to choose shopping places and more and more requirements for service quality, especially, consumers when they come to supermarkets are not merely Buy the goods you need but also feel comfortable, feel your needs are best met. Therefore, when it comes to customer satisfaction with supermarkets, the issues that we need to pay attention to, from the quality of goods to the attitude of the staff, the promotions, as well as pay attention to customers' feelings about the service quality of the business, thereby taking measures to keep old customers, attract new customers ... All have certain effects on customer satisfaction in Supermarkets in general and at retail supermarkets in particular. This study uses exploratory factor analysis (EFA) and positive factor analysis (CFA) to test the scale of the influence of factors on customer satisfaction at the supermarket. The study has determined the scale of affecting factors including 7 components with 27 observed variables. The results of the study help to verify the qualitative statements about the impact of factors on customer satisfaction, thereby drawing conclusions and recommendations to help supermarkets promote points. Strong as well as improve weak points to achieve the best service quality.
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Dissertations / Theses on the topic "Supermarket retail"

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Musilová, Iveta. "Návrh marketingové strategie pro Coop supermarket." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2014. http://www.nusl.cz/ntk/nusl-224529.

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This diploma thesis deals with a proposal of marketing strategy for real organisation. For better understanding of issues I occupy with theory in the first part, which I put in place in the next capture. The target of this thesis is made a suggestion or else implement marketing process. The target is reached thanks to the strategic analysis.
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Weekes, Richard John. "The British retail co-operative movement : a study of the British retail co-operative movement and an analysis of the post-merged regional structure and national society issues." Thesis, University of Sunderland, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.340580.

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Abunar, Salha Mahmoud. "An analysis of the food retail supply chain in Saudi Arabian supermarket sector." Thesis, University of Liverpool, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.632418.

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The purpose of this study was to investigate the level of collaboration between the Saudi Arabian supermarkets and their suppliers, and how they exchange information. As part of this research, the aim was to identify the ways in which orders are placed including the use of electronic methods. Another aim of this study was to explore any particular procedures followed by both retailers and suppliers, regarding product quality and product shelf life. Moreover, this research tried to identify whether or not the retailers experienced any shortage in supply, and tried to determine the causes of the potential delays from both points of view. In addition, this study tried to identify the sources of any conflict between the two parties. Finally, this study tried to determine the impact of the collaboration between the retailers and the suppliers on the supermarkets' customers. The intention was also to test their loyalty to see whether or not they were happy regarding the services and product quality received from supermarkets. In this research the initial investigation was carried out through a literature review in order to develop an understanding of the overall situation in the food retailing sector. This was necessary in order identify any gaps in the literature. This was found to be lacking in terms of any detailed research specific to Saudi Arabia. Then, two case studies were carried out with regard to two different suppliers in Saudi Arabia and the United Kingdom. This was followed by a structured interview carried out in Saudi Arabia with eight main supermarkets and four food suppliers which serviced those supermarkets. In addition, an anonymous online survey was conducted with Saudi customers to identify their satisfaction regarding supermarket services The Soft System Methodology was used as a qualitative method to analyse the results from the structured interviews, and to determine those factors that could influence and improve the operations of the supply chain. These were validated through the expert panel feedback, though not all believed that it is possible to implement some of these without a change to how the market operates. The study identified that there was a very low level of collaboration between the two parties (retailers and suppliers) and that there was a strong refusal on the part of the supermarkets to share any information with suppliers regarding stock levels. Also, it was found that there were no electronic methods for passing orders from the supermarkets to the suppliers. The main method used was that of sales representatives who had to visit the stores to check the stock level and issue new orders. In addition, the results revealed that sometimes supermarket experienced problems of product availability. The supermarkets were of the opinion that the suppliers' capabilities were limited when it came to providing the required quantity. On the other hand, suppliers suggested that the main cause was late payment to the suppliers on the part of Saudi supermarkets. To conclude, the food retailing sector needs to reshape itself, and the way in which supermarkets deal with their suppliers needs to be fairer, especially in terms of the payments issue and returned products. This sector needs close supervision from a government organisation in order to enhance the sector generally.
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Jarvis, John E. "Strategies for Improving First-Line Supervisor Problem-Solving Abilities in the Retail Supermarket Industry." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3037.

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First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single case study was to explore the strategies retail supermarket managers have used to improve 1st line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. The conceptual framework for this study was the skills-based leadership model. Data were collected from semistructured interviews with 4 retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Additionally, the review of company documents including training guides, training checklists, job descriptions, annual goal setting templates, and company website postings supplemented the semistructured interviews. Data analysis entailed coding, conceptualizing concepts and ideas, identifying themes, and member-checking to ensure the trustworthiness of interpretations. Based on the methodological triangulation of the data collected, 4 themes emerged after the data analysis: (a) the importance of communicating expectations with first-line supervisors, (b) coaching first-line supervisors on performance, (c) first-line supervisor learning and development, and (d) measuring first-line supervisor performance. Findings from this study may contribute to social change by providing insights and strategies that retail store managers can use to improve 1st-line supervisor problem-solving abilities. Improvement in problem-solving abilities may improve employees' lives, communities, and organizational performance.
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Price, Robin Anne, and n/a. "Checking Out Supermarket Labour Usage: The Nature of Labour Usage and Employment Relations Consequences in a Food Retail Firm in Australia." Griffith University. Department of Industrial Relations, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040809.154443.

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This thesis examines the nature of labour usage within a market-leading Australian food retail firm and the employment relations consequences of the labour usage strategies employed by the firm. Retail employment is well established as a research subject in the UK, but has received comparatively little research attention in Australia. Given that retail industry employment accounts for 15 per cent of the Australian workforce, this represents a significant oversight. Within the retail industry, the supermarket and grocery sector employs 6 per cent of the Australian workforce. The sector is dominated by two major chains and is highly competitive, with a reputation for low profit margins, mundane jobs and low pay. The sector is recognised for an employment structure that is segmented with one segment holding full-time jobs with core employment conditions and the other segment, part-time jobs with poor working conditions. The dominant theory used by scholars to explain this employment structure is the dual labour market model and later iterations such as Atkinson's flexible firm model. This research assesses the value of these models, in particular Atkinson's flexible firm model, as a representation of the labour usage strategies of a market-leading Australian food retail firm. This analysis demonstrates that, in a general sense, Atkinson's model has applicability to the labour usage strategies exhibited in food retailing. The research found that, contrary to the theories of dual labour markets, a strong internal labour market operated within the firm with short hours casual employment as the port of entry. The benefits of this practice for the organisation were flexibility in labour usage and substantial wage savings, while the negative consequences were recruitment difficulties, exacerbated by high levels of staff turnover. For the employees, the consequences depended on their position in the organisational hierarchy and their individual circumstances, but involved initially accepting limited working hours and low pay in order to gain entry into the organisation. The research undertaken for this thesis leads to the development of a revised model, the casual internal labour market model, which more accurately depicts the labour usage strategies within the case study organisation. Retail researchers argue that it is necessary to understand the dynamics of the industry in order to understand the structure of labour usage. Additionally, employment relations and retail researchers both stress the need to contextualise labour usage patterns within broader environmental constraints and supply side factors. In seeking to achieve this, this research examines business strategies, retail specific employment relations literature and the Australian employment relations context. Furthermore, this study addresses the issue of retail employment strategies at several levels within one of Australia's market-leading food retailers: corporate level, store level and at the level of individual departments within the store. In doing so, this thesis highlights the differences in labour usage between stores and between departments within the stores and thereby provides a more detailed picture of the labour use practices within food retailers.
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Spinelli, Paula Bulamah. "Análise da formação de preço de produtos: um estudo multicasos em supermercados." Universidade de São Paulo, 2006. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-24012007-160052/.

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O presente trabalho analisa a importância da determinação de preços para a competitividade do varejo supermercadista. Após uma revisão da literatura sobre as diversas definições de preços e as formas de estabelecê-los, são analisadas as seis etapas propostas por especialistas de marketing para o apreçamento estratégico de produtos. Nessas seis etapas são discutidas a influência da demanda e a importância dos custos, os métodos de estabelecimento mais utilizados, descrevendo-se suas características e limitações, as técnicas de adequação à diversas situações, bem como a seleção do preço final. Os passos adotados pelos varejistas são também abordados, assim como outras variáveis que têm impacto na estratégia escolhida para se fixar os preços nos supermercados, além da demanda, dos custos e dos concorrentes. Por fim, as estratégias de apreçamento são estudadas empiricamente, por meio de entrevistas em profundidade com gerentes de três redes de varejo de grande porte que atuam no mercado nacional, onde é verificada a utilização das técnicas de apreçamento, como instrumento de auxílio na tomada de decisões relacionadas aos programas de preço da empresa. Em conclusão, verifica-se que à medida que os especialistas em varejo buscam mais bases científicas e confiáveis para auxiliar na tomada de decisões quanto à definição de políticas de preços, é essencial que possuam uma compreensão clara dos conceitos e das variáveis da que influenciam na determinação dos preços dos produtos que comercializam, assim como o conhecimento das diversas técnicas de apreçamento, além do mark-up.
The present paper analyses the importance of pricing for the competitiveness of the retail sector (supermarkets). After a bibliographic survey on the several definitions concerning price and how it is determinate, six steps, proposed by marketing experts, to products strategic pricing are analyzed. In these steps, the demand influence, the costs importance and the most important pricing methods are discussed, describing their characteristics and limitations, the techniques to adequate it to different situations, as so as the final price selection. The steps that are adopted by supermarket retail are also outlined, thus as the variables that have some influence on its chosen pricing strategy. Demand and competitors costs are also analyzed. Finally, pricing strategies are empirically studied through multicases study on three large retail chains. In this part, the use by these companies of pricing methods as a tool to assist decision making related to the long-run pricing programs is verified. In conclusion, it is seen that, while retail specialists seek more scientific and reliable bases for aiding the decisions regarding the price strategies, it is essential that they posses a clear comprehension of the concepts and the variables that have influence on products price determination that are commercialized by themselves, as well as the technical skills to pricing, besides the mark-up method.
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Singh, Randhir. "Customer perceptions of values of a retail supermarket : analysis of Pick 'n Pay's Waterfront store." Thesis, [S.l. : s.n.], 2008. http://dk.cput.ac.za/cgi/viewcontent.cgi?article=1041&context=td_cput.

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Ndhlovu, Thinkwell. "The relationship between service quality, customer satisfaction and customer loyalty in the retail supermarket industry." Thesis, Rhodes University, 2014. http://hdl.handle.net/10962/d1013221.

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The increasingly competitive business environment has influenced contemporary organisations to build mutual beneficial relationships with their customers indicating a paradigm shift from transactional marketing. In order to compete in this intense competitive environment, organisations are creating competitive advantage over their rivals through service quality that will influence customer satisfaction which subsequently leads to customer loyalty. Service quality has been found to be the key strategy of success and survival for most organisations like retail supermarkets who want to win the loyalty of their customers because of its positive effect on customer satisfaction. The purpose of this research was to determine the relationship between service quality, customer satisfaction and customer loyalty in the retail supermarket industry. An empirical study was conducted in Grahamstown between two main supermarkets through a survey that determined customers’ perceptions on service quality, customer satisfaction and customer loyalty respectively. The empirical findings of this research study revealed that moderate to strong positive linear relationships exists between the dimensions of service quality (namely physical aspects, reliability, personal interaction, problem solving and policy) and customer satisfaction at the 5% level of significance. Furthermore, this study showed that dimensions of service quality (namely physical aspects, reliability, personal interaction and problem solving) have weak negative linear relationships with price sensitivity dimension of customer loyalty. The study further showed that the dimensions of service quality (namely physical aspects, reliability, personal interaction, problem solving and policy) have weak to moderate positive linear relationships with the purchase intentions dimension of customer loyalty. In addition, all the dimensions of service quality (namely physical aspects, reliability, personal interaction, problem solving and policy) showed moderate positive linear relationships with word of mouth communication dimension of customer loyalty. A weak negative linear relationship between price sensitivity dimension of customer loyalty and customer satisfaction was revealed in this study. Purchase intentions dimension of customer loyalty was also found to have a moderate positive linear relationship with customer satisfaction. In addition, word of mouth communication dimension of customer loyalty showed a strong positive linear relationship with customer satisfaction. There is sufficient evidence that the customers of the two supermarkets in this study have different perceptions on problem solving dimension of service quality. This study further provides sufficient evidence of the significant difference between gender on the levels of customer satisfaction. In addition, this study showed that customers of various levels of education and occupations differ in price sensitivity dimension of customer loyalty. The average scores for word of mouth communication, purchase intentions and price sensitivity dimensions of customer loyalty were found to be significantly different between the two supermarkets investigated in this study. Therefore, for supermarkets to compete effectively in the intense retail supermarket industry in South Africa they have to manage their service quality dimensions so as to influence customer satisfaction and customer loyalty respectively.
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CARPENTER, JAMIE L. "A 'Fresh Mixture' Food Market for Augmented Health and Community." University of Cincinnati / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1212154489.

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Beamer, Bobby G. "Internal organization and management of fresh produce marketing in retail supermarket chains : implications for marketing specialty produce /." Thesis, This resource online, 1990. http://scholar.lib.vt.edu/theses/available/etd-03032009-040405/.

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Books on the topic "Supermarket retail"

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Geoffrey, Randall, ed. The grocers: The rise and rise of the supermarket chains. London: Kogan Page, 1999.

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Thompson, Keith. The response of British supermarket companies to the internationalisation of the retail grocery industry. Cranfield,Beds: Cranfield School of Management, 1992.

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Longstreth, Richard W. The drive-in, the supermarket, and the transformation of commercial space in Los Angeles, 1914-1941. Cambridge, Mass: MIT Press, 1999.

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Canada. Industry, Science and Technology Canada. Retail grocery. Ottawa, Ont: Industry, Science and Technology Canada, 1988.

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Bachmann, Manfred. Vom Marktstand zum Supermarkt: Der Kaufladen in Puppenwelt und Wirklichkeit. Karlsruhe: Info Verlagsgesellschaft, 1992.

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Yangosian, Marcelo. La gran distribución moderna y la Ciudad de Buenos Aires: Estructura, impacto y regulaciones. Ciudad Autónoma de Buenos Aires: Centro de Estudios para el Desarrollo Económico Metropolitano, 2002.

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Yangosian, Marcelo. La gran distribución moderna y la Ciudad de Buenos Aires: Estructura, impacto y regulaciones. Ciudad Autónoma de Buenos Aires: Centro de Estudios para el Desarrollo Económico Metropolitano, 2002.

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Giganten: Fra Salling til Dansk Supermarked. København: Jyllands-Postens forlag, 2006.

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Ling shou qi ye biao zhun guan li mo shi: Da xing chao shi cang chu shi hui yuan chao shi jian cai chao shi de guan li mo shi. Guangzhou: Hua nan li gong da xue chu ban she, 2006.

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Shanks, Victoria. Total quality management in the competitive food retails market. [s.l: The Author], 1997.

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Book chapters on the topic "Supermarket retail"

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Arias, Jaime. "Whole Supermarket System Modelling." In Sustainable Retail Refrigeration, 263–90. Chichester, UK: John Wiley & Sons, Ltd, 2016. http://dx.doi.org/10.1002/9781118927410.ch12.

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Ruud, Svein H., and Ulla Lindberg. "Designing a Zero Carbon Supermarket." In Sustainable Retail Refrigeration, 313–28. Chichester, UK: John Wiley & Sons, Ltd, 2016. http://dx.doi.org/10.1002/9781118927410.ch14.

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Austin-Davies, John. "Design of Supermarket Refrigeration Systems." In Sustainable Retail Refrigeration, 159–78. Chichester, UK: John Wiley & Sons, Ltd, 2016. http://dx.doi.org/10.1002/9781118927410.ch8.

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Wileman, Andrew, and Michael Jary. "The Financial Services Supermarket." In Retail Power Plays: From Trading to Brand Leadership, 183–95. London: Palgrave Macmillan UK, 1997. http://dx.doi.org/10.1007/978-1-349-14378-8_13.

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Mulholland, Kate. "‘In Search of Teamworking in a Major Supermarket: A Fig-Leaf for Flexibility?’." In Retail Work, 213–31. London: Macmillan Education UK, 2011. http://dx.doi.org/10.1007/978-0-230-34488-4_11.

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Price, Robin. "Technological Change, Work Re-organization and Retail Workers’ Skills in Production-Oriented Supermarket Departments." In Retail Work, 88–106. London: Macmillan Education UK, 2011. http://dx.doi.org/10.1007/978-0-230-34488-4_5.

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de Oliveira Neto, Geraldo Cardoso, and Washington Carvalho de Sousa. "Economic and Environmental Advantage Evaluation of the Reverse Logistic Implementation in the Supermarket Retail." In Progress in Pattern Recognition, Image Analysis, Computer Vision, and Applications, 197–204. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-662-44736-9_24.

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Kahraman, Ceren, İrem Uluğ, Can Burak Othan, Yeşim Deniz Özkan-Özen, and Yiğit Kazançoğlu. "Efficiency Analysis in Retail Sector: Implementation of Data Envelopment Analysis in a Local Supermarket Chain." In Proceedings of the International Symposium for Production Research 2018, 884–97. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-92267-6_71.

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Larke, Roy, and Michael Causton. "Food Supermarkets." In Japan — A Modern Retail Superpower, 123–36. London: Palgrave Macmillan UK, 2005. http://dx.doi.org/10.1057/9780230511408_7.

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Pearson, Andy. "Refrigerants and Carbon Footprint in Supermarkets." In Sustainable Retail Refrigeration, 179–97. Chichester, UK: John Wiley & Sons, Ltd, 2016. http://dx.doi.org/10.1002/9781118927410.ch9.

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Conference papers on the topic "Supermarket retail"

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Di Palma, Diego, Marco Lucentini, and Flavio Rottenberg. "Energy Efficiency Management Protocol in the Large Scale Retail." In ASME 2011 International Mechanical Engineering Congress and Exposition. ASMEDC, 2011. http://dx.doi.org/10.1115/imece2011-63408.

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The paper presents the results of a two years research on the field of energy management systems. These systems range from the largest ones found in industrial plants down to the smallest utilized by the residential consumers. The goal is to define an energy management system specific to supermarkets sector including hypermarkets operating in large scale retail. The need to ensure continuity and quality of energy services, the high energy consumptions, the complexity of operation and maintenance facilities and, in general, the lack of strategies in energy end uses are just some of the reasons that have oriented the research in this sector. On the other hand, the groups operating in the large-scale retail, in order to contain costs, have always walked the path of maximum standardization of plants characteristics or, in most cases, the implementation of economy of scale in purchasing and maintenance; strategies not sufficient to ensure real savings considering the rising costs of energy. The starting points of the research have been some energy efficiency actions applicable to this type of consumers: buildings and facilities design, optimization of energy purchasing, management of maintenance, monitoring and collecting energy data, promotion of best practices in end uses, energy benchmarking, etc. For the purpose an energy audit was developed in the biggest supermarket and hypermarket chain in Italy during the last two years; the results led to the implementation of an operative protocol that makes possible to achieve energy savings in excess of 20%. The large number of supermarkets analyzed, the rigorous approach to the measurement and the monitoring of energy data, the possibility to verify the results in a ongoing way and the use of simulation models and software, permit a feasible extension to similar contexts.
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Warnakulasooriya, Hashini, Janangi Senarathna, Prasangika Peiris, Shaneli Fernando, and Dharshana Kasthurirathna. "Supermarket Retail – Based Demand and Price Prediction of Vegetables." In 2020 20th International Conference on Advances in ICT for Emerging Regions (ICTer). IEEE, 2020. http://dx.doi.org/10.1109/icter51097.2020.9325451.

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Brijs, Tom, Bart Goethals, Gilbert Swinnen, Koen Vanhoof, and Geert Wets. "A data mining framework for optimal product selection in retail supermarket data." In the sixth ACM SIGKDD international conference. New York, New York, USA: ACM Press, 2000. http://dx.doi.org/10.1145/347090.347156.

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Cheong, Michelle L. F., and Y. Q. Chia. "Simulation Model to Evaluate Effectiveness of Queue Management Tool in Supermarket Retail Chain." In 2019 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2019. http://dx.doi.org/10.1109/ieem44572.2019.8978794.

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Ruan, Fugui, and Daijiang Chen. "Based on RFID and NFC technology Retail Chain Supermarket Mobile Checkout Mode Research." In 2013 The International Conference on Artificial Intelligence and Software Engineering. Paris, France: Atlantis Press, 2013. http://dx.doi.org/10.2991/icaise.2013.6.

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Fan, Yulu, Jinchun Kou, and Juncheng Liu. "Research on the Influencing Factors of Customer Loyalty in Offline Supermarket under New Retail Model." In ICMSS 2020: 2020 4th International Conference on Management Engineering, Software Engineering and Service Sciences. New York, NY, USA: ACM, 2020. http://dx.doi.org/10.1145/3380625.3380632.

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Hadjitchoneva, Juliana, Claudio Ruff, Marcelo Ruiz, and Alexis Matheu. "The use of artificial intelligence in the online retail sector: the case of the eBag supermarket." In 2021 16th Iberian Conference on Information Systems and Technologies (CISTI). IEEE, 2021. http://dx.doi.org/10.23919/cisti52073.2021.9476484.

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Siedl, Sandra Maria, Matthias Wolf, and Martina Mara. "Exoskeletons in the Supermarket: Influences of Comfort, Strain Relief and Task-Technology Fit on Retail Workers' Post-Trial Intention to Use." In HRI '21: ACM/IEEE International Conference on Human-Robot Interaction. New York, NY, USA: ACM, 2021. http://dx.doi.org/10.1145/3434074.3447200.

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Czachorski, Marek, John Kelly, and Kevin Olsen. "Heat Recovery From Commercial On-Site Power Generation System: Desiccant Dehumidification vs. Absorption Cooling." In ASME 2003 International Mechanical Engineering Congress and Exposition. ASMEDC, 2003. http://dx.doi.org/10.1115/imece2003-42576.

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As commercial building on-site power generation technologies mature to the point of becoming “off-the-shelf” products, the importance of effective heat recovery is demonstrated time and time again in applications where three to six year paybacks typically are necessary to convince building owners to purchase and install these new technologies. This paper explores the effectiveness and economic benefit of different methods of utilizing recoverable heat from on-site power generation equipment in commercial buildings (Cooling, Heating and Power systems – CHP). An optimal configuration of heat recovery options is explored based on analysis of heat recovery from microturbine(s) exhaust to support commercial building heating and cooling/dehumidification needs. Benefits of recovering heat for space heating/domestic hot water production and to support desiccant dehumidification vs. absorption cooling are studied in five different building types (large supermarket, large retail store, medium size office building, full service restaurant and quick service restaurant). Buildings are evaluated at four different geographical locations, allowing additional study of the climatic conditions on the optimum heat recovery system configuration for specific building types. A sophisticated model, incorporating performance algorithms of state-of-the-art power generation, dehumidification and absorption cooling equipment, is used for calculating annual energy/cost savings for CHP systems and optimization of basic parameters, such as generator size/number and heat recovery equipment selection.
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Shu, Lei, and Guoqiong Liao. "Event-Driven RFID System Development for Retailer Supermarket." In 2009 First International Conference on Information Science and Engineering. IEEE, 2009. http://dx.doi.org/10.1109/icise.2009.571.

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