To see the other types of publications on this topic, follow the link: Supermarket retail.
Dissertations / Theses on the topic 'Supermarket retail'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 dissertations / theses for your research on the topic 'Supermarket retail.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.
1
Musilová, Iveta. "Návrh marketingové strategie pro Coop supermarket." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2014. http://www.nusl.cz/ntk/nusl-224529.
Full textAbstract:
This diploma thesis deals with a proposal of marketing strategy for real organisation. For better understanding of issues I occupy with theory in the first part, which I put in place in the next capture. The target of this thesis is made a suggestion or else implement marketing process. The target is reached thanks to the strategic analysis.
2
Weekes, Richard John. "The British retail co-operative movement : a study of the British retail co-operative movement and an analysis of the post-merged regional structure and national society issues." Thesis, University of Sunderland, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.340580.
Full text
3
Abunar, Salha Mahmoud. "An analysis of the food retail supply chain in Saudi Arabian supermarket sector." Thesis, University of Liverpool, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.632418.
Full textAbstract:
The purpose of this study was to investigate the level of collaboration between the Saudi Arabian supermarkets and their suppliers, and how they exchange information. As part of this research, the aim was to identify the ways in which orders are placed including the use of electronic methods. Another aim of this study was to explore any particular procedures followed by both retailers and suppliers, regarding product quality and product shelf life. Moreover, this research tried to identify whether or not the retailers experienced any shortage in supply, and tried to determine the causes of the potential delays from both points of view. In addition, this study tried to identify the sources of any conflict between the two parties. Finally, this study tried to determine the impact of the collaboration between the retailers and the suppliers on the supermarkets' customers. The intention was also to test their loyalty to see whether or not they were happy regarding the services and product quality received from supermarkets. In this research the initial investigation was carried out through a literature review in order to develop an understanding of the overall situation in the food retailing sector. This was necessary in order identify any gaps in the literature. This was found to be lacking in terms of any detailed research specific to Saudi Arabia. Then, two case studies were carried out with regard to two different suppliers in Saudi Arabia and the United Kingdom. This was followed by a structured interview carried out in Saudi Arabia with eight main supermarkets and four food suppliers which serviced those supermarkets. In addition, an anonymous online survey was conducted with Saudi customers to identify their satisfaction regarding supermarket services The Soft System Methodology was used as a qualitative method to analyse the results from the structured interviews, and to determine those factors that could influence and improve the operations of the supply chain. These were validated through the expert panel feedback, though not all believed that it is possible to implement some of these without a change to how the market operates. The study identified that there was a very low level of collaboration between the two parties (retailers and suppliers) and that there was a strong refusal on the part of the supermarkets to share any information with suppliers regarding stock levels. Also, it was found that there were no electronic methods for passing orders from the supermarkets to the suppliers. The main method used was that of sales representatives who had to visit the stores to check the stock level and issue new orders. In addition, the results revealed that sometimes supermarket experienced problems of product availability. The supermarkets were of the opinion that the suppliers' capabilities were limited when it came to providing the required quantity. On the other hand, suppliers suggested that the main cause was late payment to the suppliers on the part of Saudi supermarkets. To conclude, the food retailing sector needs to reshape itself, and the way in which supermarkets deal with their suppliers needs to be fairer, especially in terms of the payments issue and returned products. This sector needs close supervision from a government organisation in order to enhance the sector generally.
4
Jarvis, John E. "Strategies for Improving First-Line Supervisor Problem-Solving Abilities in the Retail Supermarket Industry." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3037.
Full textAbstract:
First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single case study was to explore the strategies retail supermarket managers have used to improve 1st line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. The conceptual framework for this study was the skills-based leadership model. Data were collected from semistructured interviews with 4 retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Additionally, the review of company documents including training guides, training checklists, job descriptions, annual goal setting templates, and company website postings supplemented the semistructured interviews. Data analysis entailed coding, conceptualizing concepts and ideas, identifying themes, and member-checking to ensure the trustworthiness of interpretations. Based on the methodological triangulation of the data collected, 4 themes emerged after the data analysis: (a) the importance of communicating expectations with first-line supervisors, (b) coaching first-line supervisors on performance, (c) first-line supervisor learning and development, and (d) measuring first-line supervisor performance. Findings from this study may contribute to social change by providing insights and strategies that retail store managers can use to improve 1st-line supervisor problem-solving abilities. Improvement in problem-solving abilities may improve employees' lives, communities, and organizational performance.
5
Price, Robin Anne, and n/a. "Checking Out Supermarket Labour Usage: The Nature of Labour Usage and Employment Relations Consequences in a Food Retail Firm in Australia." Griffith University. Department of Industrial Relations, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040809.154443.
Full textAbstract:
This thesis examines the nature of labour usage within a market-leading Australian food retail firm and the employment relations consequences of the labour usage strategies employed by the firm. Retail employment is well established as a research subject in the UK, but has received comparatively little research attention in Australia. Given that retail industry employment accounts for 15 per cent of the Australian workforce, this represents a significant oversight. Within the retail industry, the supermarket and grocery sector employs 6 per cent of the Australian workforce. The sector is dominated by two major chains and is highly competitive, with a reputation for low profit margins, mundane jobs and low pay. The sector is recognised for an employment structure that is segmented with one segment holding full-time jobs with core employment conditions and the other segment, part-time jobs with poor working conditions. The dominant theory used by scholars to explain this employment structure is the dual labour market model and later iterations such as Atkinson's flexible firm model. This research assesses the value of these models, in particular Atkinson's flexible firm model, as a representation of the labour usage strategies of a market-leading Australian food retail firm. This analysis demonstrates that, in a general sense, Atkinson's model has applicability to the labour usage strategies exhibited in food retailing. The research found that, contrary to the theories of dual labour markets, a strong internal labour market operated within the firm with short hours casual employment as the port of entry. The benefits of this practice for the organisation were flexibility in labour usage and substantial wage savings, while the negative consequences were recruitment difficulties, exacerbated by high levels of staff turnover. For the employees, the consequences depended on their position in the organisational hierarchy and their individual circumstances, but involved initially accepting limited working hours and low pay in order to gain entry into the organisation. The research undertaken for this thesis leads to the development of a revised model, the casual internal labour market model, which more accurately depicts the labour usage strategies within the case study organisation. Retail researchers argue that it is necessary to understand the dynamics of the industry in order to understand the structure of labour usage. Additionally, employment relations and retail researchers both stress the need to contextualise labour usage patterns within broader environmental constraints and supply side factors. In seeking to achieve this, this research examines business strategies, retail specific employment relations literature and the Australian employment relations context. Furthermore, this study addresses the issue of retail employment strategies at several levels within one of Australia's market-leading food retailers: corporate level, store level and at the level of individual departments within the store. In doing so, this thesis highlights the differences in labour usage between stores and between departments within the stores and thereby provides a more detailed picture of the labour use practices within food retailers.
6
Spinelli, Paula Bulamah. "Análise da formação de preço de produtos: um estudo multicasos em supermercados." Universidade de São Paulo, 2006. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-24012007-160052/.
Full textAbstract:
O presente trabalho analisa a importância da determinação de preços para a competitividade do varejo supermercadista. Após uma revisão da literatura sobre as diversas definições de preços e as formas de estabelecê-los, são analisadas as seis etapas propostas por especialistas de marketing para o apreçamento estratégico de produtos. Nessas seis etapas são discutidas a influência da demanda e a importância dos custos, os métodos de estabelecimento mais utilizados, descrevendo-se suas características e limitações, as técnicas de adequação à diversas situações, bem como a seleção do preço final. Os passos adotados pelos varejistas são também abordados, assim como outras variáveis que têm impacto na estratégia escolhida para se fixar os preços nos supermercados, além da demanda, dos custos e dos concorrentes. Por fim, as estratégias de apreçamento são estudadas empiricamente, por meio de entrevistas em profundidade com gerentes de três redes de varejo de grande porte que atuam no mercado nacional, onde é verificada a utilização das técnicas de apreçamento, como instrumento de auxílio na tomada de decisões relacionadas aos programas de preço da empresa. Em conclusão, verifica-se que à medida que os especialistas em varejo buscam mais bases científicas e confiáveis para auxiliar na tomada de decisões quanto à definição de políticas de preços, é essencial que possuam uma compreensão clara dos conceitos e das variáveis da que influenciam na determinação dos preços dos produtos que comercializam, assim como o conhecimento das diversas técnicas de apreçamento, além do mark-up.The present paper analyses the importance of pricing for the competitiveness of the retail sector (supermarkets). After a bibliographic survey on the several definitions concerning price and how it is determinate, six steps, proposed by marketing experts, to products strategic pricing are analyzed. In these steps, the demand influence, the costs importance and the most important pricing methods are discussed, describing their characteristics and limitations, the techniques to adequate it to different situations, as so as the final price selection. The steps that are adopted by supermarket retail are also outlined, thus as the variables that have some influence on its chosen pricing strategy. Demand and competitors costs are also analyzed. Finally, pricing strategies are empirically studied through multicases study on three large retail chains. In this part, the use by these companies of pricing methods as a tool to assist decision making related to the long-run pricing programs is verified. In conclusion, it is seen that, while retail specialists seek more scientific and reliable bases for aiding the decisions regarding the price strategies, it is essential that they posses a clear comprehension of the concepts and the variables that have influence on products price determination that are commercialized by themselves, as well as the technical skills to pricing, besides the mark-up method.
7
Singh, Randhir. "Customer perceptions of values of a retail supermarket : analysis of Pick 'n Pay's Waterfront store." Thesis, [S.l. : s.n.], 2008. http://dk.cput.ac.za/cgi/viewcontent.cgi?article=1041&context=td_cput.
Full text
8
Ndhlovu, Thinkwell. "The relationship between service quality, customer satisfaction and customer loyalty in the retail supermarket industry." Thesis, Rhodes University, 2014. http://hdl.handle.net/10962/d1013221.
Full textAbstract:
The increasingly competitive business environment has influenced contemporary organisations to build mutual beneficial relationships with their customers indicating a paradigm shift from transactional marketing. In order to compete in this intense competitive environment, organisations are creating competitive advantage over their rivals through service quality that will influence customer satisfaction which subsequently leads to customer loyalty. Service quality has been found to be the key strategy of success and survival for most organisations like retail supermarkets who want to win the loyalty of their customers because of its positive effect on customer satisfaction. The purpose of this research was to determine the relationship between service quality, customer satisfaction and customer loyalty in the retail supermarket industry. An empirical study was conducted in Grahamstown between two main supermarkets through a survey that determined customers’ perceptions on service quality, customer satisfaction and customer loyalty respectively. The empirical findings of this research study revealed that moderate to strong positive linear relationships exists between the dimensions of service quality (namely physical aspects, reliability, personal interaction, problem solving and policy) and customer satisfaction at the 5% level of significance. Furthermore, this study showed that dimensions of service quality (namely physical aspects, reliability, personal interaction and problem solving) have weak negative linear relationships with price sensitivity dimension of customer loyalty. The study further showed that the dimensions of service quality (namely physical aspects, reliability, personal interaction, problem solving and policy) have weak to moderate positive linear relationships with the purchase intentions dimension of customer loyalty. In addition, all the dimensions of service quality (namely physical aspects, reliability, personal interaction, problem solving and policy) showed moderate positive linear relationships with word of mouth communication dimension of customer loyalty. A weak negative linear relationship between price sensitivity dimension of customer loyalty and customer satisfaction was revealed in this study. Purchase intentions dimension of customer loyalty was also found to have a moderate positive linear relationship with customer satisfaction. In addition, word of mouth communication dimension of customer loyalty showed a strong positive linear relationship with customer satisfaction. There is sufficient evidence that the customers of the two supermarkets in this study have different perceptions on problem solving dimension of service quality. This study further provides sufficient evidence of the significant difference between gender on the levels of customer satisfaction. In addition, this study showed that customers of various levels of education and occupations differ in price sensitivity dimension of customer loyalty. The average scores for word of mouth communication, purchase intentions and price sensitivity dimensions of customer loyalty were found to be significantly different between the two supermarkets investigated in this study. Therefore, for supermarkets to compete effectively in the intense retail supermarket industry in South Africa they have to manage their service quality dimensions so as to influence customer satisfaction and customer loyalty respectively.
9
CARPENTER, JAMIE L. "A 'Fresh Mixture' Food Market for Augmented Health and Community." University of Cincinnati / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1212154489.
Full text
10
Beamer, Bobby G. "Internal organization and management of fresh produce marketing in retail supermarket chains : implications for marketing specialty produce /." Thesis, This resource online, 1990. http://scholar.lib.vt.edu/theses/available/etd-03032009-040405/.
Full text
11
Chamayou, Etienne. "Price dispersion and consumer search : Evidence from the retail gasoline market and the supermarket industry in France." Thesis, Université Paris-Saclay (ComUE), 2017. http://www.theses.fr/2017SACLX067/document.
Full textAbstract:
Cette thèse est un travail empirique sur la dispersion des prix, c'est-à-dire le fait qu'un bien identique puisse être vendu à des prix différents, en violation de la célèbre loi du prix unique. L'approche s'inscrit dans une littérature initiée par Stigler (1961), qui note que "la dispersion des prix est (...) la mesure de l'ignorance dans le marché". Il en découle que de simples observations de prix peuvent révéler beaucoup d'information sur le fonctionnement d'un marché.Le premier chapitre étudie l'impact de la création d'une enseigne à bas prix sur le marché français de la distribution de carburant. Cette création implique que de nombreuses stations sont confrontées à une baisse de prix importante d'un proche concurrent. La réaction agrégée mesurée au niveau national est faible, mais masque des hausses et des baisses en proportions équivalentes. L'hétérogénéité des réactions souligne l'importante segmentation du marché. Le second chapitre, utilisant le même jeu de de données, examine la pertinence de modèles qui identifient la dispersion des prix à des équilibres en stratégies mixtes. Empiriquement, on observe que l'ordre des prix des stations concurrentes tend en effet à varier dans le temps, et que sa volatilité croit lorsque la distance qui sépare les points de vente augmente. La dispersion est donc croissante d'un coût recherche supporté par les consommateurs. Par ailleurs, l'enseigne des stations détermine largement leur stratégie de prix. Les stations qui pratiquent les prix les plus bas sont relativement plus susceptibles de maintenir des prix parfaitement alignés sur ceux des proches concurrents, tandis que la dispersion mesurée entre les stations plus onéreuses est corrélée positivement avec le coût du diesel et le nombre de stations présentes sur le marché. Ainsi, les résultats renforcent la thèse de la coexistence d'un marché proche d'une concurrence à la Bertrand avec un marché moins concurrentiel, où des stations tirent parti de frictions importantes.Le dernier chapitre s'intéresse à la grande distribution, s'appuyant sur des données collectées sur un comparateur de prix en ligne. J'observe que les comparaisons réalisées entre chaînes de magasins par le site sont relativement peu informatives compte tenu de l'hétérogénéité des résultats au niveau local. L'échantillon de produits retenu peut en outre conduire à des résultats largement différents. La volatilité des comparaisons augmente avec la distance séparant les supermarchés, ce qui, comme dans le cas du carburant, dénote la présence de coûts de recherche. A l'échelle locale, le niveau des prix ne croit pas avec la concentration approximée par les parts de marché, ce qui conduit à remettre en question la pertinence de cet indicateur en matière de politique publique. La dispersion est positivement corrélée au niveau des prix, ce qui suggère que l'imperfection de l'information permet effectivement aux supermarchés de pratiquer des prix plus élevés qu'en concurrence parfaiteThis thesis is an empirical study of price dispersion, namely the fact that a homogenous good can typically be purchased at various prices, in violation of the famous law of one price. The approach belongs to a literature initiated by Stigler (1961), which notes that “price dispersion is (...) the measure of ignorance in the market”. A noteworthy consequence is that simple price observations can be very informative about competition in a market.The first chapter analyses the impact of the creation of a discount chain on the French retail gasoline market. This creation implies that many gas stations are confronted with a sharp price decrease by a competitor. The aggregate reaction, measured at the national level, is weak but it conceals increases and decreases in equivalent proportions The heterogeneity of measured reactions highlights an important market segmentation. Using the same data, the second chapter explores the relevance of models which identify price dispersion with an equilibrium in mixed strategies. Empirically, the rank of competing gas stations is indeed observed to vary over time, and its volatility is positively correlated with the distance that separates the outlets. Dispersion thus increases with a search cost incurred by customers. The chain affiliation of gas stations largely determines their pricing strategies. Retailers which have low price policies are more likely than others to keep prices aligned with nearby competitors, while dispersion measured between more expensive gas stations is positively correlated with diesel cost and the number of sellers in the market. Results thus provide further support the coexistence of a market close to Bertrand competition with a less competitive market, where gas stations take advantage of significant frictions.The last chapter focuses on grocery stores, using data collected from an online price comparison website. Aggregate national chain comparisons that are displayed on the website are found to provide information of little value to consumers given the heterogeneity observed within store level comparison results. These can furthermore vary significantly depending on the set of compared products. Volatility tends to increase with the distance that separates supermarkets, which, as in the case of gasoline, suggests that search cost influence competition. Within local markets, the measured concentration is negatively correlated with price levels, which leads to question its effective relevance in terms of public policies. Price dispersion is found to increase with market price levels, which is consistent with sellers taking advantage of consumer search costs to post higher prices
12
Mylona, Zoi. "Experimental and computational study to improve energy efficiency of frozen food retail stores." Thesis, Brunel University, 2017. http://bura.brunel.ac.uk/handle/2438/15659.
Full textAbstract:
Trends such as online shopping, fast pace of lifestyle and wellness issues are key drivers for consumers' preferences of shopping activities and product selection. There is evidence that food retail has shifted towards smaller in size stores and ready meals or food products which require less time for cooking. In fact, the frozen food market has increased recently and is projected to rise by 27% by 2020. This study focuses on energy efficiency of small size frozen food supermarkets. The investigation started with in-situ monitoring of energy use and environmental conditions in two frozen food stores with different HVAC but same refrigeration systems and store operation schedules. A dynamic thermal model of frozen food stores was developed using EnergyPlus and validated using the monitored data. The model takes into account interlinked heat exchanges between building, HVAC and refrigeration systems and was used to investigate energy efficiency improvements. Two HVAC systems were examined; coupling heating, air-conditioning and ventilation (coupled system) and separating heating and air-conditioning from ventilation (decoupled system). A number of refrigeration systems (remote, centralised, cascade, transcritical CO2 booster) and working fluids were investigated. Analysis of the monitored data has shown that energy use of frozen supermarkets is at the upper range of published supermarkets energy use benchmarks (1085 kWh/m2/annum). It was also shown that sales area temperature is highly affected by HVAC controls, refrigeration equipment and transient customers' pattern. The computational study has identified energy performance of sub-systems and their interactions. Results indicate that 61% of total energy use is due to the refrigeration system while HVAC and lighting are the next most energy intensive systems. Apart from lighting upgrade to LED which offers high energy savings (23%), energy efficiency can be improved for both coupled and decoupled HVAC systems by incorporating night ventilative cooling and operating remote LT cabinets with lower ambient temperature. Night ventilative cooling can lead to reduction of 3.6% in total energy use. Centralised refrigeration systems change the heating/cooling balance and can reduce the total energy use by up to 20% for a CO2 centralised system. The results of this research project are a contribution towards better understanding of energy use in food dominant supermarkets and their energy savings potential.
13
Junior, Sergio Silva Braga. "Gestão ambiental no varejo: um estudo das práticas de logística reversa em supermercados de médio porte." Universidade de São Paulo, 2007. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-28042008-084648/.
Full textAbstract:
No varejo, questões atuais como o comportamento do consumidor e o gerenciamento de categorias têm sido estudadas por pesquisadores e profissionais. Entretanto, as questões ligadas ao meio ambiente têm ganhado espaço nas empresas varejistas seja por pressão ambiental ou pelo retorno financeiro proporcionado pela reciclagem de materiais. Com o objetivo de analisar as práticas de logística reversa no varejo e como elas podem ser usadas na gestão ambiental, através de um estudo de múltiplos casos, o presente estudo analisou e descreveu três casos de empresas varejistas (supermercados de médio porte) que adotam práticas de gestão ambiental. Os casos são analisados e descritos em suas especificidades de gestão e nos aspectos incrementais dessas práticas. Através da comparação podem-se evidenciar possíveis explicações das diferenças de resultados obtidos com cada um dos casos. Embora os ganhos ambientais, sociais e principalmente econômicos tenham grandes variedades, o estudo mostrou que pode ser um novo campo a ser explorado por outras organizações do varejo.In retail, current issues such as consumer\'s behavior and category management have been studied by researchers and professionals. However, issues related to the environment have been highlighted in business retailers due to environmental pressures or financial earnings provided by the recycling of materials. In order to examine the practices of reverse logistics in retail and how they can be used in environmental management, through a study of multiple cases, this study analyzed and described three cases of retail companies (medium size supermarkets) which have adopted environmental management practices. The cases are analyzed and described in their specific management aspects and the improvement of these practices. By comparison you can highlight possible explanations for differences in results obtained in each case. Although environmental, social and economic earnings have wide varieties, the study showed that it can be a new field to be exploited by other retail organizations.
14
Xavier, Aline Pessoa. "Central de negÃcios como instrumento de melhoria de competitividade no setor supermercadista: estudo de caso." Universidade Federal do CearÃ, 2009. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=15675.
Full textAbstract:
Os supermercados de pequeno e mÃdio porte vÃm enfrentando o aumento
da concorrÃncia no setor nos Ãltimos anos, devido a diversos fatores, tais
como: o fortalecimento e entrada das grandes redes nacionais e
internacionais no Brasil, a proliferaÃÃo no nÃmero de concorrentes locais e
o baixo poder de barganha junto aos fornecedores. Diante deste cenÃrio, as
pequenas e mÃdias empresas supermercadistas de Fortaleza passaram a
buscar alternativas para sobreviver. Tem-se como exemplo a formaÃÃo de
centrais de negÃcios locais, cujo objetivo principal à conseguir comprar
produtos a preÃos mais competitivos, alÃm da troca de experiÃncia. Este
estudo buscou verificar se as estratÃgias de formaÃÃo de redes associativas
contribuem para que as PMEâs supermercadistas se tornem mais
competitivas dentro de um ambiente de forte concorrÃncia diante das
grandes redes. A metodologia da pesquisa fundamenta-se no levantamento
bibliogrÃfico, cujo objetivo foi ampliar o conhecimento teÃrico sobre a
formaÃÃo estratÃgica de centrais de negÃcios. Foi realizada uma pesquisa
qualitativa de natureza exploratÃria junto a trÃs redes supermercadistas de
Fortaleza, utilizando-se de uma entrevista semiestruturada com os
associados. O que se pÃde observar, pela pesquisa de campo qualitativa,
foi uma situaÃÃo positiva e favorÃvel para os supermercados que se
associaram, no entanto, a formaÃÃo da rede, apesar de sua importÃncia
para manter vivas as PMEâs do setor supermercadista, nÃo pode ser
adotada como Ãnica estratÃgia para sua sustentabilidade. Ã necessÃria uma
administraÃÃo direcionada Ãs necessidades dos clientes de cada loja, como
alternativas para manter sua competitividade.The supermarkets of small and medium businesses are facing increased competition in the industry in recent years due to several factors, such as: the strengthening and entry of large national and international networks in Brazil, the proliferation in the number of local competitors and the low power to bargain with suppliers. Given this scenario, small and medium enterprises supermarket of Fortaleza began to look for alternatives to survive. We as an example, the formation of networks of local purchase, whose main goal was to buy products at more competitive prices, besides the exchange of experience. This study finds that the strategies for training of associative networks that help SMEâs supermarket become more competitive in an environment of strong competition before the major networks. The methodology of the survey is based on lifting bibliographic, whose goal was to broaden the theoretical knowledge about the formation of strategic business networks. A qualitative research was conducted exploratory in nature with the three networks supermarket from Fortaleza, using a semistructured with the members. What was noted by the field of qualitative research was positive and favorable for the supermarkets that are associated. However, the formation of networks in spite of its importance to keep alive the SME sectorâs supermarket can not be adopted as one strategy for its sustainability. We need an administration targeted the needs of customers in each store, as alternatives to maintain their competitiveness.
15
Suamir, I. Nyoman. "Integration of trigeneration and CO2 based refrigeration systems for energy conservation." Thesis, Brunel University, 2012. http://bura.brunel.ac.uk/handle/2438/6971.
Full textAbstract:
Food retail with large supermarkets consumes significant amounts of energy. The environmental impact is also significant because of the indirect effect from CO2 emissions at the power stations and due to the direct effect arising from refrigerant leakage to the atmosphere. The application of trigeneration (local combined heat, power and refrigeration) can provide substantial improvements in the overall energy efficiency over the conventional supermarket energy approach of separate provision of electrical power and thermal energy. The use of natural refrigerants such as CO2 offers the opportunity to reduce the direct impacts of refrigeration compared to conventional systems employing HFC refrigerants that possess high global warming potential. One approach through which the overall energy efficiency can be increased and the environmental impacts reduced, is through the integration of trigeneration and CO2 refrigeration systems where the cooling generated by the trigeneration system is used to condense the CO2 refrigerant in a cascade arrangement. This research project investigates experimentally and theoretically, through mathematical modelling and simulation, such a system and its potential application to supermarkets. A small size CO2 refrigeration system for low and medium food temperature applications was designed and constructed to enable it to be integrated with an existing trigeneration system in the refrigeration laboratory at Brunel University to form an integrated trigeneration and CO2 refrigeration test facility. Prior to the construction, the design of the system was investigated using mathematical models developed for this purpose. The simulations included the CO2 refrigeration system, CO2 evaporator coils and the integration of the trigeneration and CO2 refrigeration systems. The physical size of the design and component arrangement was also optimised in a 3D AutoCAD model. A series of experimental tests were carried out and the results showed that the medium temperature system could achieve a very good COP, ranging from 32 to 60 due to the low pumping power requirement of the liquid refrigerant. The low temperature system performed with average steady state COP of 4, giving an overall refrigeration system COP in the range between 5.5 and 6. Mathematical models were also developed to investigate the application of the integrated trigeneration and CO2 refrigeration system in a case study supermarket. The models were validated against test results in the laboratory and manufacturers’ data. The fuel utilisation efficiency and environmental impacts of different trigeneration and CO2 refrigeration arrangements were also evaluated. The results indicated that a system comprising of a sub-critical CO2 refrigeration system integrated with a trigeneration system consisting of a micro-turbine based Combined Heat and Power (CHP) unit and ammonia-water absorption refrigeration system could provide energy savings of the order of 15% and CO2 emission savings of the order of 30% compared to conventional supermarket energy systems. Employing a trigeneration system with a natural gas engine based CHP and Lithium Bromide-Water sorption refrigeration system, could offer energy savings of 30% and CO2 emission savings of 43% over a conventional energy system arrangement. Economic analysis of the system has shown a promising payback period of just over 3 years compared to conventional systems.
16
Teixeira, Os?as. "Desenvolvimento de um sistema para compara??o de pre?os em supermercados na cidade de Te?filo Otoni." UFVJM, 2017. http://acervo.ufvjm.edu.br/jspui/handle/1/1695.
Full textAbstract:
Submitted by Raniere Barreto (raniere.barros@ufvjm.edu.br) on 2018-04-13T17:30:54Z
No. of bitstreams: 2
license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)
oseas_teixeira.pdf: 4149839 bytes, checksum: 2b4605730c49d8c27867a0eac90f8d79 (MD5)Rejected by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br), reason: inserir keywords no campo devido UFVJM n?o ? ag?ncia financiadora on 2018-04-20T14:58:34Z (GMT)
Submitted by Raniere Barreto (raniere.barros@ufvjm.edu.br) on 2018-05-15T18:14:15Z No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) oseas_teixeira.pdf: 4149839 bytes, checksum: 2b4605730c49d8c27867a0eac90f8d79 (MD5)
Approved for entry into archive by Rodrigo Martins Cruz (rodrigo.cruz@ufvjm.edu.br) on 2018-05-15T19:35:42Z (GMT) No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) oseas_teixeira.pdf: 4149839 bytes, checksum: 2b4605730c49d8c27867a0eac90f8d79 (MD5)
Made available in DSpace on 2018-05-15T19:35:42Z (GMT). No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) oseas_teixeira.pdf: 4149839 bytes, checksum: 2b4605730c49d8c27867a0eac90f8d79 (MD5) Previous issue date: 2017
Diante do per?odo de crise econ?mica em que o pa?s se encontra o que se busca s?o pre?os baixos e ofertas promocionais. Ao se analisar os supermercados existentes na cidade de Te?filo Otoni - MG, p?de-se perceber que, apesar de divulgarem seus pre?os atrav?s de redes sociais como o Facebook, os principais meios pelos quais se faz essa divulga??o de pre?os de produtos e ofertas promocionais s?o an?ncios em r?dio e televis?o al?m de se utilizar banners e panfletos, os quais trazem consigo impedimentos no quesito facilidade de acesso ? informa??o. O objetivo desse estudo ? desenvolver um sistema para compara??o de pre?os em supermercados na cidade de Te?filo Otoni que, com base em uma lista de compras incrementada pelo pr?prio usu?rio, indique onde comprar cada item com o menor pre?o, bem como realizar uma compra ?nica com o melhor custo benef?cio, al?m de indicar promo??es em tempo real, tudo em prol da economia e facilidade ao realizar as compras. Levando em considera??o a dissemina??o da internet e a populariza??o dos smartphones, optou-se pelo desenvolvimento de um sistema web para compara??o de pre?os em supermercados. O banco de dados desse sistema possui informa??es de c?digos de barras de produtos comercializados no Brasil, com funcionalidades criadas para trazer economia e mitigar o tempo gasto em pesquisa de pre?os. Durante a fase inicial do projeto atentou-se para a parte visual do produto, investindo-se em interfaces intuitivas que por serem amig?veis e f?ceis de utilizar diminuem significativamente a curva de aprendizado, capazes de se adaptar a qualquer tipo de tela de dispositivos m?veis ou n?o. Foram aplicados algoritmos inteligentes capazes de otimizar o processo de busca e compara??o de pre?os, tornando a experi?ncia de uso bastante agrad?vel. ? v?lido lembrar que esse projeto contou com a experi?ncia de empres?rios donos de supermercados, os quais contribu?ram com informa??es relevantes agregando muito mais valor ? pesquisa. Ap?s a implementa??o do sistema e de v?rios testes realizados, observou-se que tal ferramenta ser? sim importante se inserida no contexto do objeto de estudo diante do per?odo de crise e recess?o que o pa?s enfrenta, trazendo vantagens financeiras tanto para o empres?rio que poder? dar mais visibilidade ao seu neg?cio quanto ao consumidor em agilidade, praticidade e economia no processo de compra. Durante os testes observou-se que o sistema de compara??o de pre?os em supermercados mostrou ser tamb?m uma ferramenta capaz de coletar informa??es de h?bitos alimentares dos usu?rios e varia??es de pre?os de alimentos, podendo essas informa??es serem ?teis para profissionais da ?rea da sa?de nutricional e ?rg?os estat?sticos como IBGE e DIEESE.
Disserta??o (Mestrado Profissional) ? Programa de P?s-Gradua??o em Tecnologia, Sa?de e Sociedade, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2017.
Faced with the period of economic crisis in which the country is located, centralization and variety of products is not enough, now we are looking for low prices and promotional offers. When analyzing the existing supermarkets in the city of Te?filo Otoni - MG, despite spreading their prices through social networks such as Facebook, it can be seen that the main means by which product prices and promotional offers are advertised are radio and television advertisements, besides the use of banners and pamphlets, which carry with them impediments in the modus operandi, especially in the question of ease of access to information. The goal of this study is to develop a price comparison system in supermarkets in the city of Te?filo Otoni, which, based on a user-supplied shopping list, indicates where to buy each item with the lowest price, where to make a single purchase with the better costeffectiveness besides indicating promotions in real time, all for the sake of economy and ease when making purchases. Taking into account the spread of the internet and the popularization of smartphones, we opted for the development of a web system to compare prices in supermarkets. The database of this system has information of barcodes of products commercialized in Brazil, with features designed to bring savings and mitigate time spent on price research. During the initial phase of the project we looked at the visual part of the product, investing in intuitive interfaces, able to adapt to any type of screen of mobile devices or not. Intelligent algorithms capable of optimizing the search process and price comparison were applied, making the use experience quite pleasant. It is worth remembering that this project relied on the experience of entrepreneurs who owned supermarkets, who contributed with relevant information adding much more value to the research. After the implementation of the system and several tests carried out, it was concluded that such a tool will be important if inserted in the context of the object of study in the period of crisis and recession that the country faces, bringing financial advantages to both the entrepreneur who can to give more visibility to your business regarding the consumer in agility, practicality and economy in the process of purchase. During the tests, it was observed that the system of comparison of prices in supermarkets was also a tool capable of collecting information on users eating habits and variations in food prices, and this information could be useful for professionals in the area of nutritional health and organs such as IBGE and DIEESE.
17
Ravichandran, Tarunika. "Value-Centric Behaviour Change with Data Visualisation : Case study for visualising data on grocery consumption to bring about value-centric purchasing patterns for retail supermarket consumers." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279429.
Full textAbstract:
Dietary choices are a leading global cause of mortality and environmental degradation that threaten the attainability of the UN's Sustainable Development Goals and the Paris Climate Agreement [1]. It thus becomes important to find ways to reduce its environmental impact and facilitate healthy consumption patterns. Humans use values as guiding standards, in making judgements [4] which in turn contribute to product choices in the grocery shopping process. The focus of this thesis is to help consumers of large retail supermarkets to make informed choices, aligned with their personal goals, to develop a value-centric purchasing habit with the ultimate aim of lowering the impact on the environment and the negative effects on the health of the consumers. By using the design thinking process along with the behaviour change wheel framework it was possible to empathize with and understand the target user group to identify design features for the mobile application suggested by this thesis. To achieve value centric purchasing habits, the most promising observation was to provide all the necessary information at the grocery planning phase. This would enable informed-choice-making, in line with the personal goals of the consumers while making grocery lists. It is assumed in this thesis that consumers purchase the same brand and product added to their shopping list. Along with the information on products, visualisations of the target shopping patterns against their actual shopping patterns are presented to the user. This would in turn help consumers make the right decision by providing an overview of how their product choices influence in reaching their target goals. Based on commonly used and easily understandable visualisation methods, a radar chart and line chart depicting their past purchase patterns and goals were evaluated against each other with usability tests. The visualisations and interactions were supplemented with clear legends to ensure that the consumers perceived what was intended. Use of animations on these visualisations was suggested to increase the understanding and effectiveness in the communication of its data. While both these methods had their own strengths and weaknesses the radar chart was better received and was thus suggested for use in the development of the application.Kostval ar en viktig orsak till dödlighet och miljöförstöring på global nivå, vilket hotar möjligheterna att uppnå både FN:s utvecklingsmål kring hållbarhet och Parisavtalet [1]. Det är därför viktigt att finna satt att minska kostens miljöpåverkan och underlätta mer hälsosamma konsumtionsmönster. Människor använder sina egna värderingar nar de gör bedömningar [4] som i sin tur avgör vilka produkter de väljer i dagligvaruhandeln. Fokus for detta examensarbete ar att hjälpa konsumenter i dagligvarubutiker att fatta välgrundade val, i linje med deras personliga mal och värderingar, med det slutliga malet att minska miljöpåverkan och negativa hälsoeffekter for konsumenterna. Genom att använda en "design thinking"-process tillsammans med beteendeförändringsramverket "behaviour change wheel" var det i examensarbetet möjligt att empatisera med och första målgruppen, for att identifiera designfunktioner for den mobilapplikation som föreslås i detta examensarbete. For att uppnå vardecentriska köpvanor var den mest lovande observationen att tillhandahålla all nödvändig information i livsmedelsplaneringsfasen. Detta skulle möjliggöra informerade valmöjligheter, i linje med konsumenternas personliga mal samtidigt som de gör inköpslistor. Det antas i detta examensarbete att konsumenter köper samma märke och produkt som laggs till i deras inköpslista. Tillsammans med informationen om produkter presenteras visualiseringar av malen for inköp mot användarnas faktiska inköp. Detta kan i sin tur hjälpa konsumenterna att fatta ratt inköpsbeslut genom att ge en översikt over hur deras produktval påverkar nar de nar sina mal. Baserat på vanligt använda och lättförståeliga visualiseringsmetoder utvärderades ett radarkarta och ett linjediagram som visar användarnas tidigare inköpsmönster och mal, mot varandra med användbarhetstester. Visualiseringarna och interaktionerna kompletterades med tydliga diagramförklaringar for att säkerställa att konsumenterna uppfattade vad som var avsett. Användning av animationer på dessa visualiseringar föreslogs for att oka förståelsen och effektiviteten i kommunikationen av dess data. Medan bada dessa metoder hade sina egna styrkor och svagheter mottogs radarkartan bättre och föreslås därför for användning i utvecklingen av applikationen.
18
C?mara, Leonardo Vila Nova. "An?lise do processo do planejamento estrat?gico log?stico no setor de supermercado: caso setor supermercadista do munic?pio de S?o Gon?alo, RJ." Universidade Federal Rural do Rio de Janeiro, 2006. https://tede.ufrrj.br/jspui/handle/tede/932.
Full textAbstract:
Made available in DSpace on 2016-04-28T20:19:07Z (GMT). No. of bitstreams: 1
2006-Leonardo Vila Nova Camara.pdf: 811986 bytes, checksum: 91277080779520ba8f5026a10c540bec (MD5)
Previous issue date: 2006-06-26In the second half of century XX the supermarkets had started to present a new concept for the Brazilian. Being popularized from 1990 with the economic opening where the ngression of supermarkets started multinationals, with high technology of information and a reduction of the practised edges, that prioritized the high turn of supply. This model provided a hange in the concept of the retail market, fortifying and valuing the choice of the consumer. This new conception of market forced the retail Brazilian companies to use new strategical tools, as it is the case of the present study: the logistic strategical planning. The research bjectified to evaluate the existence of the strategical planning with a boarding of the logistic one integrated aiming at competitiveness in the studied companies. This through the concepts most advanced on the logistic relation integrated strategical planning and, explaining that the organizations that better and more aprofundadamente implement the logistic strategical planning get resulted satisfactory competitive. The research was carried through in eight companies of the supermercadista sector in the city of S?o Gon?alo in the state of Rio de Janeiro. The used metodol?gica boarding was qualitative to identify to the difficulties, processes, cares and procedures and qualitative to identify the reasons, almost inexistent, of the implementation of the logistic strategical planning in averages and small companies of the studied sector. The type of Vergara research was used how much to the ends as of explorat?rio character and how much to the half ones if treating to a case study of the supermarkets sector of the type of field research, for having used closed form with justification and two opened answers, and document evaluation, supplied for the companies. One concludes that the process of the logistic planning possesss an importance as element that directs the efforts of the area of logistic integrated to reach resulted that they will contribute for the final objectives of the organization, constant of its coorporativa strategy. The main important question of this boarding is to create a competitive advantage of the company before its competitors, from pointers of performances (for example: logistic level of service and costs), critical factors of success proceeding from a well elaborated logistic strategy, amongst others.
Na segunda metade do s?culo XX os supermercados come?aram a apresentar um conceito novo para o brasileiro sendo popularizado a partir de 1990 com a abertura econ?mica quando come?ou o ingresso de supermercados multinacionais, com alta tecnologia de informa??o e uma redu??o das margens praticadas, que priorizava o alto giro de estoque. Este modelo proporcionou uma mudan?a no conceito do mercado de varejo, fortalecendo e valorizando a escolha do consumidor. Esta nova concep??o de mercado for?ou as empresas brasileiras varejistas a utilizarem novas ferramentas estrat?gicas, como ? o caso do presente estudo: o planejamento estrat?gico log?stico. A pesquisa objetivou avaliar a exist?ncia do planejamento estrat?gico com uma abordagem da log?stica integrada visando a competitividade nas empresas estudadas. Isto atrav?s dos conceitos mais avan?ados sobre a rela??o entre planejamento estrat?gico e log?stica integrada, explicando que as organiza??es que melhor e mais aprofundadamente implementam o planejamento estrat?gico log?stico obt?m resultados satisfat?rios competitivos. A pesquisa foi realizada em oito empresas do setor supermercadista no munic?pio de S?o Gon?alo no estado do Rio de Janeiro. A abordagem metodol?gica utilizada foi qualitativa para identificar as dificuldades, processos, cuidados e procedimentos e qualitativa para identificar as raz?es, quase inexistente, da implementa??o do planejamento estrat?gico log?stico em m?dias e pequenas empresas do setor estudado. O tipo de pesquisa abordado foi, segundo Vergara, quanto aos fins de car?cter explorat?rio e quanto aos meios de car?cter de estudo de caso. O estudo de caso foi com ?nfase no setor supermercadista utilizando a pesquisa de campo atrav?s de uso de formul?rio fechado com justificativa e com duas respostas abertas, bem como avalia??o de documentos, fornecidos pelas empresas. Conclui-se que o processo do planejamento log?stico possui uma import?ncia como elemento que direciona os esfor?os da ?rea de log?stica integrada para alcan?ar resultados que contribuir?o para os objetivos finais da organiza??o, constante da sua estrat?gia coorporativa. A principal quest?o importante dessa abordagem ? criar uma vantagem competitiva da empresa perante seus concorrentes, a partir de indicadores de desempenhos (por exemplo: n?vel de servi?o e custos log?sticos), fatores cr?ticos de sucesso provenientes de uma estrat?gia log?stica bem elaborada, dentre outros.
19
Arcoverde, Carlos Frederico de Ara?jo. "Modelo de classifica??o para pequenas empresas supermercadistas quanto ao uso de t?cnicas de preven??o de perdas: um estudo de caso." Universidade Federal do Rio Grande do Norte, 2010. http://repositorio.ufrn.br:8080/jspui/handle/123456789/14952.
Full textAbstract:
Made available in DSpace on 2014-12-17T14:52:51Z (GMT). No. of bitstreams: 1
CarlosFAA_DISSERT.pdf: 1364780 bytes, checksum: 826435f18afa5700502ee6b3ab2fcb37 (MD5)
Previous issue date: 2010-05-26The objective of this work is to draw attention to the importance of use of techniques of loss prevention in small retail organization, analyzing and creating a classification model related to the use of these in companies. This work identifies the fragilities and virtues of companies and classifies them relating the use of techniques of loss prevention. The used methodology is based in a revision of the available literature on measurements and techniques of loss prevention, analyzing the processes that techniques needed to be adopted to reduce losses, approaching the "pillars" of loss prevention, the cycle life of products in retail and cycles of continues improvement in business. Based on the objectives of this work and on the light of researched techniques, was defined the case study, developed from a questionnaire application and the researcher's observation on a net of 16 small supermarkets. From those studies a model of classification of companies was created. The practical implications of this work are useful to point mistakes in retail administration that can become losses, reducing the profitability of companies or even making them impracticable. The academic contribution of this study is a proposal of an unpublished model of classification for small supermarkets based on the use of techniques of loss prevention. As a result of the research, 14 companies were classified as Companies with Minimum Use of Loss Prevention Techniques - CMULPT, and 02 companies were classified as Companies with Deficient Use of Loss Prevention Techniques - CDULPT. The result of the research concludes that on average the group was classified as being Companies with Minimum Use of Techniques of Prevention of Losses EUMTPP, and that the companies should adopt a program of loss prevention focusing in the identification and quantification of losses and in a implantation of a culture of loss prevention
Este estudo trata da import?ncia do uso de t?cnicas de reven??o de perdas no pequeno varejo supermercadista, analisando e criando um modelo de classifica??o quanto ao uso destas t?cnicas nas empresas. O trabalho identifica as ragilidades e virtudes das empresas e as classifica quanto ao uso de t?cnicas de preven??o de perdas. A metodologia utilizada foi a revis?o da literatura dispon?vel sobre t?cnicas e ?ndices de preven??o de perdas, analisando os processos utilizados pelos lojistas, em rela??o a t?cnicas de precisam ser adotados para reduzir perdas. Para tanto, foram abordados os pilares da preven??o de perdas, o ciclo de vida dos produtos no varejo e ciclos de melhoria continua. Baseado nos objetivos do trabalho e a luz das t?cnicas pesquisadas definiu-se o estudo de caso, desenvolvido atrav?s da aplica??o de question?rio e observa??o do pesquisador sobre rede de 16 pequenos supermercados. A partir dos estudos realizados criou-se um modelo de classifica??o de empresas. As implica??es pr?ticas deste estudo apontam como os erros na gest?o do varejo podem se transformar em perdas, diminuindo a lucratividade das empresas ou at? mesmo inviabilizando-as. A contribui??o acad?mica deste estudo consiste na proposi??o de um modelo in?dito de classifica??o de pequenos supermercados quanto ao uso de t?cnicas de preven??o de perdas e no aprofundamento do conhecimento de processos utilizados no combate ?s perdas. Como resultado da pesquisa, foram classificadas 16 empresas quanto ao uso de t?cnicas de preven??o de perdas, sendo 14 delas classificadas como Empresas com Uso M?nimo de T?cnicas de Preven??o de Perdas EUMTPP e duas delas como Empresas com Uso Deficiente T?cnicas de Preven??o de Perdas EUDTPP. Concluiu-se que o grupo de empresas pesquisado foi classificado como sendo Empresas com Uso M?nimo de T?cnicas de Preven??o de Perdas EUMTPP e que as empresas devem adotar um programa de preven??o de perdas focando na identifica??o dos processos geradores de perdas, na quantifica??o das perdas e na implanta??o de uma cultura de preven??o de perdas
20
Lima, Juaceli Ara?jo de. "Estrat?gia de opera??es no varejo: um estudo sobre perfilar mercado, produto e opera??es no setor de supermercados." Universidade Federal do Rio Grande do Norte, 2006. http://repositorio.ufrn.br:8080/jspui/handle/123456789/15047.
Full textAbstract:
Made available in DSpace on 2014-12-17T14:53:11Z (GMT). No. of bitstreams: 1
JuaceliAL.pdf: 670993 bytes, checksum: 23271e967b0d98866fd6074556b05b16 (MD5)
Previous issue date: 2006-05-19The objective of this Thesis is to investigate the strategic alignment between market end operations in the retail supermarket sector applying the concept product profiling by Hill (1993). To the developing was utilized a methodology of the cases study had were a evolvement if the action research into on of the RedeMais supermarkets. Through the interview, discussion and direct action became possible collect information necessary to direction this work, absorbing and understanding the methodology and thought form, action and management. This work contribute to development the create of the model adapted of the manufactory to service, the product matrix of the Hill, in which serve a tool to uncover the origins of misalignment that occur over time and to illustrate the phenomenon to executives gone support to decision
Este trabalho teve como objetivo investigar o alinhamento estrat?gico entre mercado e opera??es no setor varejista de supermercados, aplicando o conceito de perfilar produto de Hill (1993). Para o desenvolvimento, foi utilizado a metodologia de estudo de caso o qual houve um engajamento com a pesquisa de campo dentro de um dos supermercados da RedeMais. Atrav?s de entrevistas, discuss?es e atua??o direta tornou-se poss?vel ? coleta de informa??es necess?rias para direcionar o trabalho, absorvendo e entendendo a metodologia e forma de pensar, agir e administrar. Como contribui??o o presente trabalho desenvolveu a cria??o de um modelo adaptado da manufatura para servi?os, a matriz de perfilar produtos de Hill, o qual servir? como ferramenta para descobrir as origens dos desalinhamentos que vem ocorrendo ao longo do tempo nas empresas e para ilustrar o fen?meno aos executivos dando suporte na tomada de decis?o
21
Quevedo, Ananda Barboza. "As marcas próprias como estratégia competitiva do varejo supermercadista : um estudo sobre a experiência brasileira recente." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2011. http://hdl.handle.net/10183/49821.
Full textAbstract:
Acompanhando a evolução dos meios de comunicação, as marcas da indústria ganharam força e popularidade, conquistando a confiança dos consumidores. Assim, as marcas de fabricantes consolidaram-se durante o século XX, simbolizando qualidade e status. Enquanto a indústria fortalecia a imagem das suas marcas junto aos consumidores, o poder de negociação do varejo decaía. No entanto, durante a década de 1970 o varejo iniciou um processo de transformação. Sua consolidação e internacionalização contribuíram para o aumento do seu poder de barganha frente às grandes indústrias. Em razão dos grandes volumes negociados o grande varejo passou a ser o principal veículo de distribuição dos produtos fabricados pela indústria. Inicia então uma relação de rivalidade entre a indústria e varejo. Diversas estratégias foram colocadas em prática pelo varejo de alimentos com o objetivo de ganhar competitividade frente aos concorrentes. O desenvolvimento de marcas próprias merece destaque em função da sua abrangência e disseminação no mundo. Diante desse cenário, o trabalho propõe um estudo sobre o desenvolvimento de marcas próprias, sob a perspectiva dos diversos agentes envolvidos: varejo supermercadista, indústria e consumidores. Logo, seu principal objetivo é apresentar informações atualizadas sobre o setor de marcas próprias no Brasil e no mundo, identificar os fatores que podem motivar ou restringir o seu desenvolvimento, analisar os possíveis efeitos e impactos da estratégia de marcas próprias sobre os seus agentes e identificar as forças competitivas envolvidas na indústria de marcas próprias. A Europa é a região onde as marcas próprias têm maior desenvolvimento e mantêm a sua participação consolidada no varejo. Um dos fatores que contribuem para a grande participação das marcas próprias no faturamento das redes supermercadistas instaladas na Europa é a alta concentração de mercado. Conforme as escalas sugeridas Bain (1968) e pelo governo dos Estados Unidos, no Horizontal Mergers Guidelines, de 1992, a concentração do setor supermercadista brasileiro calculada para o ano de 2010 é moderada. De acordo com último estudo de marcas próprias publicado pela Nielsen, a participação das marcas próprias representou 4.8% do faturamento das redes em 2010. Utilizando informações publicadas em trabalhos anteriores foram identificados os efeitos e impactos do desenvolvimento de marcas próprias, distinguidos como verticais e horizontais. Os impactos verticais envolvem os fornecedores, indústria e consumidores. Os impactos horizontais envolvem o varejista que desenvolve marcas próprias e as redes concorrentes. De acordo com literatura consultada foi possível identificar que os fatores motivadores para o desenvolvimento de rótulos privados são tão representativos para o varejo quanto para as empresas fabricantes. No entanto, em função do poder que as grandes redes exercem sobre a indústria, os reflexos negativos da estratégia de marcas próprias podem representar um risco muito maior para os fabricantes de marcas próprias do que para os varejistas.Following the media evolution, industry brands gained strength and popularity, winning the confidence of its consumers. Manufacturer brands were consolidated during the twentieth century, symbolizing quality, reliability and status to its consumers. While the industry strengthened the image of their brands with consumers, the retail negotiation power crumbled. However, during the 1970s retailers began a transformation process. Their consolidation and internationalization have contributed to the increase in their bargaining power with large industries. Because of the large volumes traded the large retailers became the main distribution vehicle for products manufactured by the industry, starting a rivalry relationship between industry and retail. Several strategies were put in place by food retailing in order to gain a competitive edge against its competitors. The development of their own brands is noteworthy in light of its scope and spread throughout the world. In this scenario, the paper proposes a study on the development of private label brands, also called own brands, from the perspective of the various actors involved: retail, industry and consumers. Therefore, its main objective is to present updated information on the private label brands sector in Brazil and worldwide; to identify factors that may motivate or constrain their development, analyze potential effects and impacts of the own brands strategy on the actors and identify the competitive forces involved in the own brands industry. Europe is the region where private label brands have greater development and maintain their participation consolidated in the retail. One of the factors that contribute to the large share of private label brands in the revenues of supermarket chains based in Europe is the high market concentration. As the scales suggested by Bain, 1968 and the U.S. government, in the Horizontal Mergers Guidelines, 1992, the Brazilian supermarket sector concentration calculated for the year 2010 is moderate. According to the latest study on own brands published by Nielsen, the share of private label brands accounted for 4.8% of the chains revenues in 2010. Using data published in previous works we have identified the effects and impacts of the development of own brands, distinguished as vertical and horizontal. The vertical impacts involve suppliers, industry and consumers. The horizontal impacts involve the retailer that develops its own brands and competing chains. According to the literature, we found that the motivating factors for the development of private label brands are so representative for retail companies as they are for the manufacturers. However, due to the power that the major chains have on the industry, the negative effects of the strategy of own brands can represent a much higher risk for private label brands manufacturers than for retailers.
22
Rôxo, Susana Paula Clemêncio. "As atitudes do consumidor face às compras de supermercado online." Master's thesis, Instituto Superior de Economia e Gestão, 2016. http://hdl.handle.net/10400.5/13149.
Full textAbstract:
Mestrado em Gestão e Estratégia IndustrialPoucos estudos se debruçam especificamente sobre as compras de supermercado feitas online, as quais apresentam características distintas da maior parte dos negócios da Internet: a venda de produtos perecíveis e não perecíveis. Mediante este cenário, é objetivo desta investigação estudar as atitudes do consumidor face às compras de supermercado online. A metodologia adotada é de natureza quantitativa, tratando-se de um estudo descritivo-correlacional, no qual participam 248 indivíduos, elegendo-se o inquérito por questionário como instrumento de recolha de dados. Os resultados demonstram que a maioria dos inquiridos preferem fazer as compras de supermercado na loja física e quando o fazem numa loja online, escolhem a loja referente ao supermercado a que habitualmente vão. Em conclusão, a variável que mais se destacou para o não uso do online por parte dos Nonshoppers para as suas compras de supermercado foi a Eficiência, e para os Shoppers a variável que mais influencia a sua Atitude positiva é o baixo risco percecionado do serviço. Em relação à Intenção de Compra, ambos destacam a variável Conveniência como sendo a mais preponderante.
Few studies focus specifically on online grocery shopping, which have distinct characteristics of most of the Internet business: the sale of perishable and non-perishable products. Through this scenario, the objective of this research is to study consumer attitudes towards online grocery shopping. The methodology adopted for this research is quantitative, in light of a descriptive-correlational study, which involved 248 individuals, electing the survey as a data collection instrument. The results show that most respondents prefer to do the grocery shopping in-store and when they do it in an online store, they choose the store related to the supermarket they usually go. In conclusion, the most outstanding variable for Nonshoppers was efficiency, and for the Shoppers the variable which influences the positive attitude is the noticeable low risk of the service. Regarding the Shopping Intention, both highlight the predominant variable, Convenience.
info:eu-repo/semantics/publishedVersion
23
Vargas, Allyson Rodrigues. "Comportamento de compra do consumidor no varejo supermercadista: o caso de Mato Grosso." Universidade Federal de São Carlos, 2010. https://repositorio.ufscar.br/handle/ufscar/3651.
Full textAbstract:
Made available in DSpace on 2016-06-02T19:51:47Z (GMT). No. of bitstreams: 1
3400.pdf: 2338832 bytes, checksum: 2817bce43bfaf663ddae8ddab3b2a75d (MD5)
Previous issue date: 2010-08-24Nowadays, studies of consumer behavior are of great relevance. Understanding the factors that lead consumers to choose a particular product or brand over others makes marketers continually seek answers to the needs of these consumers. This work aims to study the buying behavior of consumers in the food retail market of Mato Grosso, as a way of subsidizing business strategies for the sector. It was attempted through the Sheth; Newman; Gross model to identify the variables that influence the purchase decision of consumers. The methodology was grounded on two pillars, bibliographic studies and survey. The sampling was based on the probabilistic technique stratified by population and profile of the buyer of food. There were applied 385 valid questionnaires and the data handling was performed using the statistical package SPAD. The multivariate analysis using clustering identified six distinct groups of consumers: clear, economical, convenient, hedonic, new buyers and demanding. The identification of these groups allows supermarkets to develop and implement different strategies according to the characteristics of their chosen target audience.
Os estudos sobre o comportamento do consumidor são de grande relevância nos dias atuais. Entender os fatores que levam o consumidor a escolher determinado produto ou marca em detrimento de outros faz com que os profissionais de marketing busquem incessantemente respostas para atender as necessidades destes consumidores. Este trabalho tem como objetivo estudar o comportamento de compra do consumidor de alimentos no varejo supermercadista de Mato Grosso, como forma de subsidiar estratégias empresariais para o setor. Buscou-se através do modelo de Sheth; Newman; Gross identificar as variáveis que interferem na decisão de compra destes consumidores. A metodologia alicerçou-se em dois pilares, estudos bibliográficos e survey. A amostragem se baseou na técnica probabilística estratificada pela população e pelo perfil do comprador de alimentos. Foram aplicados 385 questionários válidos e o tratamento dos dados foi realizado através do pacote estatístico SPAD. A análise multivariada, através de agrupamento identificou seis grupos distintos de consumidores: esclarecidos, econômicos, convenientes, hedônicos, novos compradores e exigentes. A identificação destes grupos permite que os supermercados elaborem e apliquem estratégias diferenciadas segundo as características do seu público-alvo escolhido.
24
El-Amir, Ayman M. Ragaa. "Retail brand management : towards modelling the grocery retailer brand from an ethnographic perspective." Thesis, University of Stirling, 2004. http://hdl.handle.net/1893/9243.
Full textAbstract:
As producers of national and international brands, manufacturers and service providers were the focus of brand management literature. However, as retailers have become major players nationally and internationally, managing retailers as brands have become a major challenge. The retailer unique business nature, and managerial needs as well as its ever-changing business environment render managing the retail brand a unique and complex task. For the retail brand to embrace and adapt to its managerial challenges, a multitude of brand management approaches should be employed. However, when addressing retailers as brands, the retail management literature has failed to account for this multiplicity exposing a gap in the literature. To fill this gap, a communal retail brand management model is proposed to help retailers embrace and adapt to their various branding requirements inflicted by their business challenges. To build the model, a common core among the various approaches involved in managing retail brands should be identified so as to simplify, by forming a unified approach, yet maintain the essence of each approach. The holistic, humanitarian and managerial orientations of the concept of organizational culture identify it as the common core and thus act as the backbone on which the model will be built. Since the model will be built through cultural interpretation, the ethnographic tradition of qualitative inquiry is utilized because it provides an emic perspective, which is the best strategy (that consequently provides best tools) for interpreting cultures. Besides, the flexibility of the ethnographic tradition allows the adoption of other qualitative traditions of enquiry to aid in building the model. Thus, the case study tradition is employed to confine the study within the precincts of a single retail brand in order to conduct deep analysis for several stakeholders simultaneously. Additionally, the analytical technique of the grounded theory tradition is employed to capitalize on its systematic ability to form conceptual themes out of raw data that, ultimately, become the model's building blocks. In light of conducting a five-months participant observation study in two grocery stores of a leading supermarket brand in two countries (Sainsbury's stores in the UK and Egypt), the findings revealed that modelling the retail brand culture resembles, metaphorically, a tree. The culture symbols resemble the tree attractive leaves, the rituals & local heroes resemble the supportive trunk, and values resemble the roots that anchor in the soil, which, in turn, resembles the cultures in which the retailer operates. The thesis concludes that the Tree- Model is a road map that guides retailers to build and manage their brand identity and consequently enable them to embrace and adapt to the various branding requirements dictated by their business challenges.
25
Vejnarová, Alena. "Vybrané aspekty dodavatelsko odběratelských vztahů retailu a jeho dodavatelů." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-113666.
Full textAbstract:
The Diploma thesis ,Selected aspects of the retail supplier-purchaser relations' defines British grocery retailing. It presents government bodies which regulate retail industry and important independent not-for-profit organizations which have a strong influence on the market situation. It introduces the reader into legislation which regulates supplier-purchaser relations, particularly the Supermarket Code of Practice and its revised version the Groceries Supply Code of Practice. The analytical part examines the British market at the macroeconomical level, outlines the grocery retailing structure, describes the supply chain, customer behaviour, points out certain pricing and product policy trends and presents subjects which are bonded by the provisions set out in the Groceries Supply Code of Practice. The findings on local market competition and barriers which prevent the entry by a competitor are of a high significance as well. Despite the introduction of legal regulation the supplier-purchaser relations remain unequal and unfair. The thesis proposes a forecast of possible future grocery market development in the United Kingdom.
26
Chiesa, Giorgio Arnaldo Enrico. "Uma investigação sobre a importância da operação com centrais de negócios para o consumidor final em supermercados de vizinhança." Universidade de São Paulo, 2008. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-11092008-143101/.
Full textAbstract:
Esta pesquisa analisa a importância de empresas supermercadistas que já operam com centrais de negócio, onde buscam obter melhores condições competitivas de mercado, mais especificamente denominados supermercados de vizinhança, destacando os fatores que podem ser mais facilmente percebidos pelos clientes dessas lojas. Apesar da reconhecida importância das centrais de negócios no contexto brasileiro, ainda existe pouco conhecimento aprofundado do assunto. Esta iniciativa ganhou força no País apenas nos últimos cinco anos e a maioria dos estudos encontrados na literatura possui caráter predominantemente exploratório. Neste sentido, a presente pesquisa buscou, por meio do levantamento bibliográfico e do estudo de caso, obter a opinião dos clientes acerca da percepção de benefícios ao comprarem produtos nas lojas que pertencem a uma central de negócio, quando comparados com lojas equivalentes, consideradas concorrentes. Foi realizada uma pesquisa com abordagem quantitativa, no formato estudo de caso utilizando-se amostragem por conveniência. A coleta de dados da amostra foi feita através de questionário estruturado. Para analisar os dados foi utilizado o teste de Mann- Whitney, cuja aplicação é indicada quando estão em comparação dois grupos independentes. Os resultados permitiram identificar a existência de percepção de benefícios dos consumidores ao comprarem em supermercados de vizinhança pertencentes a uma central de negócio, bem como identificar os aspectos mais representativos dos referidos benefícios.This research analyzes the importance of the supermarket enterprises, more specifically called \"vicinity supermarkets\" or \"neighborhood supermarkets\" which that already work organized under central business cells, in order to gain better competitive market conditions, highlighting the factors that are easily recognized by their clients. In spite of the already known importance of this kind of business in the Brazilian context, there is not a deep knowledge about the subject. The implementation of these central business cells has been carried out in Brazil only in the last 5 years, and most of the studies found in the references show a nature predominantly exploratory. In this sense, the present research is composed of a bibliographic review and a case study. The objective of the case study was to identify the clients\' opinion related to the perception of benefits on buying from the stores that belong to a central business cell and from other competitors. It was undertaken 236 (two hundred thirty six) interviews conducted in a quantitative approach, using a case study that involved a sample for convenience.. The data obtained were analyzed though the Mann-Whitney statistic test, which is indicated to be used when two independent groups are under comparison. The results allowed identifying the existence of benefit\'s perception of consumers when buying at neighborhood supermarkets that is part of a central business cells, as well as the more relevant aspects of these benefits.
27
Sohrabi, Babak. "Solving large scale distribution problems using heuristic algorithms." Thesis, Lancaster University, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.369654.
Full text
28
Oliveira, Natália Maria Garcia de. "O lugar dos supermercados na cidade: um estudo tipológico na avenida Rio Branco – Juiz de Fora / MG." Universidade Federal de Juiz de Fora (UFJF), 2016. https://repositorio.ufjf.br/jspui/handle/ufjf/2343.
Full textAbstract:
Submitted by isabela.moljf@hotmail.com (isabela.moljf@hotmail.com) on 2016-08-15T12:15:12Z
No. of bitstreams: 1
nataliamariagarciadeoliveira.pdf: 10092980 bytes, checksum: 34a566f1e0e6252894af7d1b9bb7f50a (MD5)Approved for entry into archive by Adriana Oliveira (adriana.oliveira@ufjf.edu.br) on 2016-08-15T13:38:44Z (GMT) No. of bitstreams: 1 nataliamariagarciadeoliveira.pdf: 10092980 bytes, checksum: 34a566f1e0e6252894af7d1b9bb7f50a (MD5)
Made available in DSpace on 2016-08-15T13:38:44Z (GMT). No. of bitstreams: 1 nataliamariagarciadeoliveira.pdf: 10092980 bytes, checksum: 34a566f1e0e6252894af7d1b9bb7f50a (MD5) Previous issue date: 2016-04-15
CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
Esta dissertação é fruto de uma pesquisa sobre o tema comércio e cidade, com o foco nos supermercados, adotados como objeto de estudo empírico. A pesquisa foi motivada pelo seguinte problema: como os supermercados se inserem na cidade, do ponto de vista arquitetônico e urbanístico? Mais especificamente, buscou-se compreender as relações arquitetônicas e urbanísticas entre os supermercados e a cidade, a partir do estudo das inserções dos supermercados na avenida Rio Branco, na cidade de Juiz de Fora/MG. Embora os supermercados tenham diversas configurações, eles foram investigados de um ponto de vista tipológico, considerando-se as seguintes categorias de análise: história do lote, edifício no lote, volumetria, aspectos do entorno, acessos, fachada e comunicação visual. Tratou-se de uma investigação eminentemente de caráter exploratório e qualitativo, alicerçada pelas pesquisas bibliográfica, documental e empírica, que contemplou o estudo de quatro casos. Ao final, conclui-se que os supermercados seguem lógicas de inserção arquitetônica e urbana de acordo com seu formato, sendo influenciado pela dinâmica da cidade e também influenciando-a. Atualmente, são lugares de compras diárias, mas também de passeio e lazer, podendo ser entendidos como reflexos das demandas sociais e como um programa de relevância na cidade contemporânea.
This dissertation is product of a research about theme retail and city, with focus on supermarkets, adopts like empirical study object. The research was motivated by the following problem: How are supermarkets inserted in the city, under architectural and urban point of view? More specifically, it sought understand the architectural and urban relationships between supermarkets and city, as from study of supermarkets insertions at Rio Branco Avenue, in Juiz de Fora (Brazil). Nevertheless supermarkets have differents configurations, they was investigated under typological point of view, considering the following analyses categories: history lot, building on the lot, volumetry, aspects of environmental, access, façade and visual communication. This is investigation eminently with exploratory and qualitative character, based on bibliographical, documental and empirical research, with contemplated the study of four cases. At end, concludes which the supermarkets follow logics of architectural an urban insertion according their format, being influenced by city dynamic and also influencing it. Nowadays, thei are places for daily shopping, but also tour and leisure, it can be understood as reflections of social demands and as a relevant program in the contemporary city.
29
Fiala, Tomáš. "Specifika privátních značek." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-206110.
Full textAbstract:
The thesis deals with the phenomenon of retail chains´ private labels and their specifics. The aim is to determine which retailers occupy the leading position on the private brand food market and through qualitative research eventually define whether there is a difference in the quality of comparable private brands that are currently being offered by the retail chains. The theoretical part of the thesis deals with the definition of the brand concept, its functions and specifics and on the general concept of private brand market. I also characterize the retail market in the Czech Republic and its own brands among the retail chains.
30
Ramalho, Rodrigo Rocha. "Comportamento de compra da geração millennial no retalho alimentar : produtos embalados vs produtos a granel." Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/19608.
Full textAbstract:
Mestrado em MarketingO retalho alimentar é caracterizado por ser um mercado dinâmico, competitivo e apresentar inúmeras ofertas de produtos de forma a alcançar o maior número de consumidores. No entanto, o consumidor atual está cada vez mais exigente e informado, é necessário identificar as suas tendências de consumo para anteceder novas formas e conceitos de negócio, para que possa existir um consumo mais racionado e consciente em relação ao desperdício alimentar e à sustentabilidade. A seguinte investigação incide sobre a área teórica do marketing, o comportamento do consumidor, na qual o seu principal objetivo é analisar o mesmo da geração millennial na compra de produtos alimentares embalados face a produtos alimentares a granel e identificar os diferentes fatores que influenciam a sua escolha, bem como as suas preferências de produtos em cada uma das tipologias de consumo. Para obter tais resultados como matéria de estudo recorremos a uma metodologia de natureza exploratória, quantitativa, com uma amostragem não probabilística por conveniência através da realização de questionários como método de recolha de dados. Avaliámos as perguntas de investigação através de um modelo conceptual e das respetivas hipóteses para ir ao encontro da problemática deste estudo. Pretendemos com esta investigação analisar se a geração millennial está a adotar um consumo mais responsável na área do retalho alimentar, optando maioritariamente por produtos alimentares a granel.
Food retail is characterized as a dynamic and competitive market that offers numerous products to reach the largest number of costumers. However, the current customer is more demanding and informed and it is necessary to identify their consumption trends to anticipate new forms and business models, so that there may be more rationed and conscious consumption regarding food waste and sustainability. The following research focuses on a theoretical area of marketing, consumer behavior, where its main objective is to analyze the millennial generation and their purchase of packaged food versus bulk food, as well as to identify the different factors that influence its consumption, as well as their product preferences in each of the above-mentioned options. To obtain these results, we used an exploratory methodology of quantitative nature, with a non-probabilistic convenience sampling through the completion of surveys as a way of collecting data. The research questions were evaluated through a conceptual model and its hypotheses to meet the problem of this research. We pretend with this research analyze if the millennial generation is adopting a more responsible consumption in the food retail area, choosing mainly bulk food products.
info:eu-repo/semantics/publishedVersion
31
Vargas, Camilo A. "Universal design of a future grocery retail checkstand." Thesis, Atlanta, Ga. : Georgia Institute of Technology, 2008. http://hdl.handle.net/1853/24667.
Full text
32
Spyrou, Maria S. "Multi-scale analysis of the energy performance of supermarkets." Thesis, Loughborough University, 2015. https://dspace.lboro.ac.uk/2134/19598.
Full textAbstract:
The retail sector accounts for more than 3% of the total electricity consumption in the UK and approximately 1% of total UK CO2 emissions. The overarching aim of this project was to understand the energy consumption of the Tesco estate (the market leader), identify best practice, and find ways to identify opportunities for energy reduction. The literature review of this work covered the topic of energy consumption in the retail sector, and reviewed benchmarks for this type of buildings from the UK, Europe and the US. Related data analysis techniques used in the industry or presented in the literature were also reviewed. This revealed that there are many different analysis and forecasting techniques available, and that they fall into two different categories: techniques that require past energy consumption data in order to calculate the future consumption, such as statistical regression, and techniques that are able to estimate the energy consumption of buildings, based on the specific building's characteristics, such as thermal simulation models. These are usually used for new buildings, but they could also be used in benchmarking exercises, in order to achieve best practice guides. Gaps in the industry knowledge were identified, and it was suggested that better analytical tools would enable the industry to create more accurate energy budgets for the year ahead leading to better operating margins. Benchmarks for the organisation's buildings were calculated. Retail buildings in the Tesco estate were found to have electrical intensity values between 230 kWh/m2 and 2000 kWh/m2 per year. Still the average electrical intensity of these buildings in 2010-11 was found to be less than the calculated UK average of the 2006-07 period. The effect of weather on gas and electricity consumption was investigated, and was found to be significant (p < 0.001). There was an effect related to the day-of-the-week, but this was found to be more related to the sales volume on those days. Sales volume was a proxy that was used to represent the number of customers walking through the stores. The built date of the building was also considered to be an interesting factor, as the building regulations changed significantly throughout the years and the sponsor did not usually carry out any fabric work when refurbishing the stores. User behaviour was also identified as an important factor that needed to be investigated further, relating to both how the staff perceives and manages the energy consumption in their work environment, as well as how the customers use the refrigeration equipment. Following a statistical analysis, significant factors were determined and used to create multiple linear regression models for electricity and gas demands in hypermarkets. Significant factors included the sales floor area of the store, the stock composition, and a factor representing the thermo-physical characteristics of the envelope. Two of the key findings are the statistical significance of operational usage factors, represented by volume of sales, on annual electricity demand and the absence of any statistically significant operational or weather related factors on annual gas demand. The results suggest that by knowing as little as four characteristics of a food retail store (size of sales area, sales volume, product mix, year of construction) one can confidently calculate its annual electricity demands (R2=0.75, p < 0.001). Similarly by knowing the size of the sales area, product mix, ceiling height and number of floors, one can calculate the annual gas demands (R2=0.5, p < 0.001). Using the models created, along with the actual energy consumption of stores, stores that are not as energy efficient as expected can be isolated and investigated further in order to understand the reason for poor energy performance. Refrigeration data from 10 stores were investigated, including data such as the electricity consumption of the pack, outside air temperature, discharge and suction pressure, as well as percentage of refrigerant gas in the receiver. Data mining methods (regression and Fourier transforms) were employed to remove known operational patterns (e.g. defrost cycles) and seasonal variations. Events that have had an effect on the electricity consumption of the system were highlighted and faults that had been identified by the existing methodology were filtered out. The resulting dataset was then analysed further to understand the events that increase the electricity demand of the systems in order to create an automatic identification method. The cases analysed demonstrated that the method presented could form part of a more advanced automatic fault detection solution; potential faults were difficult to identify in the original electricity dataset. However, treating the data with the method designed as part of this work has made it simpler to identify potential faults, and isolate probable causes. It was also shown that by monitoring the suction pressure of the packs, alongside the compressor run-times, one could identify further opportunities for electricity consumption reduction.
33
Pak, Sai-tak. "A study of the emerging retail distribution strategy in Hong Kong." Click to view the E-thesis via HKUTO, 2000. http://sunzi.lib.hku.hk/hkuto/record/B31952781.
Full text
34
McKie-Krisberg, Moshe Benin 1977. "Inner-city supermarkets as a retail revitalization strategy : the case of the Roslindale Village Market." Thesis, Massachusetts Institute of Technology, 2003. http://hdl.handle.net/1721.1/68817.
Full textAbstract:
Thesis (M.C.P.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 2003.Includes bibliographical references (leaves 68-69).
Community economic development organizations such as Local Initiatives Support Corporation (LISC), and the Initiative for a Competitive Inner-City (ICIC) claim that inner-city supermarkets will lead the way in inner-city revitalization. These proponents claim that supermarkets will provide jobs, attract private investment, improve the physical appearances of neighborhoods, and bring customers to existing businesses in the inner-city. While this is true for the majority of stores in commercial districts, competing and non-competing stores are impacted by the presence of supermarkets in a different ways. This research also finds that the stores of Roslindale Village do not fit into the traditional retail economic categories of convenience and comparison stores. Supermarkets can be an effective revitalization strategy if existing business owners are aided in redefining their individual business strategies to capitalize on the benefits created by these new anchor stores. As we have seen, this business strategy must take into account the nature of the stores customer base and products. If individual businesses have effective business strategies, they can reap the benefits of inner-city supermarkets.
by Moshe Benin McKie-Krisberg.
M.C.P.
35
Moura, Karina Sacilotto de. "Colaboração na gestão da cadeia de hortifrúti: um estudo sobre o relacionamento fornecedor-varejo supermercadista." Universidade Federal de São Carlos, 2013. https://repositorio.ufscar.br/handle/ufscar/3739.
Full textAbstract:
Made available in DSpace on 2016-06-02T19:52:02Z (GMT). No. of bitstreams: 1
5609.pdf: 1683075 bytes, checksum: 8dc19a504841648ffe91d00774d36466 (MD5)
Previous issue date: 2013-09-25Universidade Federal de Sao Carlos
In market relations, there are several ways for agents to negotiate with each other, since open market negotiations, purely transactional, to relationships characterized by building partnerships or alliances. Therefore, an alternative is collaboration. In the context of supply chain management, collaboration among members of the same chain refers to the idea of organizations engaged in working together. On the other hand, the collaborative approach should not be adopted between the organization and all the agents with whom interacts, must choose well, for different types of collaborative relationships, according to their actual needs and to save own resources. Thus, some authors classify the types of relationships in the supply chain according to level of collaboration among the agents, and are commonly found in the literature three stages of relationship, namely: cooperation, coordination and collaboration. To identify each of these stages has a distinct set of enhancer elements and actions, these characteristics that have been raised in this study based on systematic literature review. Additionally, it was identified examples of motivating factors for companies to engage in conduct collaborative. It is worth noting that the chain studied here is of the fruits and vegetables. Described this context, the main objective of this dissertation is to characterize the different stages of the collaborative relationship between supplier of fruits and vegetables and supermarket retail chains. The method used in this study corresponds a multi case study, which examined the relationships between a supplier of fruits and vegetables and five retail supermarkets, his customers. As a result, it was identified different stages of collaborative relationship between the supplier in question and each of the retailers surveyed, for the cases studied exhibited distinct sets of characteristics in terms of elements and actions. Regarding the motivation for these companies feel encouraged to develop and maintain collaborative relationships, a set of factors was found to be the same for all relationships investigated and examples of incentives are: to ensure product availability; reduce the impact of out-of-stocks (unavailability of product) in the retail market; reduce physical losses of product; increase sales and; customer loyalty when buying fruits and vegetables in store supermarket. Therefore, through this study, it was obtained drivers capable of guiding suppliers and supermarket stores in search of collaborative management for the chain of fruits and vegetables, highlighting the opportunities associated with improving the availability of the product at shelf, thereby ensuring a better customer service.
Nas relações de mercado, existem várias maneiras para que os agentes negociem entre si, desde negociações no mercado spot, puramente transacional, até relacionamentos caracterizados pela construção de parcerias ou alianças. Por conseguinte, uma das alternativas é a colaboração. No contexto de gestão da cadeia de suprimento, a colaboração entre membros de uma mesma cadeia remete à ideia de organizações engajadas em trabalhos conjuntos. Por outro lado, a postura colaborativa não deve ser adotada entre a organização e todos os agentes com os quais ela interage, devendo optar, assim, por diferentes tipos de relacionamentos colaborativos, de acordo com as suas necessidades reais e de modo a poupar recursos próprios. Dessa forma, alguns autores classificam os tipos de relações na cadeia de suprimento de acordo com nível de colaboração entre os agentes, sendo que são comumente encontrados na literatura três estágios de relacionamento, a saber: cooperação, coordenação e colaboração. Para identificar cada um desses estágios, tem-se um conjunto distinto de elementos facilitadores e ações, características estas que foram levantadas nesse trabalho com base na revisão sistemática da literatura. Adicionalmente, foram identificados exemplos de fatores motivadores para que as empresas se engajem na conduta colaborativa. Cabe destacar que cadeia aqui estudada é a de hortifrúti. Descrito esse contexto, o objetivo principal da presente dissertação é caracterizar os diferentes estágios do relacionamento colaborativo entre fornecedor de frutas, legumes e verduras e redes do varejo supermercadista. O método empregado nessa pesquisa corresponde ao estudo de casos múltiplos, em que foram analisados os relacionamentos entre um fornecedor de hortifrúti e cinco redes do varejo supermercadista, clientes dele. Como resultados, foram identificados diferentes estágios de relacionamento colaborativo entre o fornecedor em questão e cada uma das redes pesquisadas, pois os casos estudados apresentaram conjuntos distintos de características, em termos de elementos e ações. No que se refere à motivação para que essas empresas se sintam encorajadas a desenvolver e manter relações nos moldes de colaboração, o conjunto de fatores encontrado foi o mesmo para os relacionamentos pesquisados, sendo os seguintes exemplos de incentivos: garantir a disponibilidade do produto; reduzir o impacto da ruptura de gôndola (indisponibilidade de produto) no varejo supermercadista; reduzir as perdas físicas de produto; aumentar o volume de vendas e; fidelizar os clientes quanto à compra de hortifrútis na loja supermercadista. Por conseguinte, através dessa pesquisa, obtiveram-se direcionadores capazes de orientar fornecedores e lojas supermercadistas na busca da gestão colaborativa para a cadeia de hortifrúti, destacando as oportunidades associadas à melhoria da disponibilidade do produto no ponto de venda, garantindo, portanto, um melhor atendimento ao consumidor.
36
Monteiro, Guilherme Fowler de Avila. "Estrutura de mercado e concorrência no varejo de alimentos: o mercado de consumo integrado." Universidade de São Paulo, 2007. http://www.teses.usp.br/teses/disponiveis/12/12138/tde-30012008-110422/.
Full textAbstract:
O objetivo desta pesquisa é analisar a competição entre supermercados. Contrapondo parte da literatura econômica segundo a qual o crescimento rápido de grandes redes de supermercados gera poder de mercado e redução do número dos demais formatos de lojas, esta dissertação baseia-se no argumento de que a expansão de grandes cadeias varejistas produz conseqüências complexas, podendo resultar na coexistência de uma grande variedade de formatos de negócios. A pesquisa está dividida em duas etapas. Inicialmente são examinadas as relações de concorrência entre hipermercados e supermercados de vizinhança. Evidências para o Município de São Paulo indicam que estes varejistas formam mercados distintos uma vez que preços não estabelecem entre si um equilíbrio de longo prazo. A segunda etapa aprofunda a análise sobre supermercados de vizinhança. Analisa-se o impacto do tamanho sobre a estratégia de precificação das lojas e comparam-se os supermercados vinculados a redes às lojas independentes. Contrariando a crença geral, supermercados independentes estabelecem preços menores em comparação a supermercados de rede. Argumentos que suportam este resultado são então examinados.This research analyzes the competition among supermarkets. In contrast to part of the economic literature which suggests that the fast growth of supermarket chains gives rise to market power and reduction in the number of other retailing formats, this dissertation is based on the argument that growth of supermarket chains produces complex consequences and can result in the coexistence of a huge variety of retailing formats. The research is divided in two parts. In the first part, the competition between hypermarkets and supermarkets is examined. Evidences for Sao Paulo Municipal district indicate that these retailers form separate markets. Prices do not establish long term equilibrium. The second part is focused on neighborhood supermarkets. It analyzes the impact of size on price strategy and compares chain supermarkets to independent stores. The results differ from the general belief that independent supermarkets establish higher prices in comparison to chain supermarkets. The results are supported through econometric evidence.
37
Alo, Obinna Azubuike. "A comparative evaluation of human resource development (HRD) processes and practices in UK and Nigerian retail supermarkets." Thesis, University of Sunderland, 2017. http://sure.sunderland.ac.uk/8553/.
Full textAbstract:
This research explores the link between human resource development (HRD) interventions and leadership competencies in retail supermarkets in Nigeria and the UK, in order to understand better how Nigerian supermarkets can improve their leadership competencies by adopting the appropriate HRD interventions learnt from their UK counterparts. The retail supermarket literature in Africa recognises the inability of indigenous retail supermarkets in the continent to outcompete some foreign entrants in their own local market. The thesis, therefore, starts by reviewing the challenges facing these indigenous retail supermarkets in Nigeria, including the specific competencies they may be lacking in comparison with their foreign rivals. With this established in chapter one, the literature review chapters then explore issues of competency creation, including the theories of learning and HRD, since competency is learnt, and the HRD construct is in the forefront of learning in the organisation. The methodology adopted was a constructivist ontological stance coupled with an interpretivist epistemology. 40 qualitative interviews were conducted and the data analysis method adopted was a thematic analysis, particularly the deductive-inductive strategy, while the method of data reduction was via categorisation, unitisation, and detecting a relationship between the empirical and secondary data collected. A set of core competencies were identified, and of these the key difference in the responses (gathered from the two countries) was ‘reflective action taking’, and which was a major competence identified in the responses from the UK supermarkets, especially, Tesco. The thesis, therefore, matched the Tesco options programme (which is a leadership development programme in Tesco) with David Kolb’s experiential learning theory (ELT), and, both correspond neatly well. The thesis, thus, recommends that the ELT should form a fundamental part of our curriculum design, pedagogy and delivery of HRD related modules in schools, but also should be adopted in leadership development programmes, especially, in developing countries. However, by building on the current debate on the link between HRD, leadership competencies and organisational transformation, this study helps to address the lack of empirical data on HRD in retail supermarkets in developing countries, and suggests ways of improving the competencies of retail supermarket leaders in Nigerian.
38
Resina, Rodrigo Alexandre. "Análise dos relatórios de sustentabilidade do varejo supermercadista brasileiro de grande porte." Universidade Federal de São Carlos, 2013. https://repositorio.ufscar.br/handle/ufscar/3824.
Full textAbstract:
Made available in DSpace on 2016-06-02T19:53:31Z (GMT). No. of bitstreams: 1
RESINA_Rodrigo_2013.pdf: 1378733 bytes, checksum: 22706495e4206944b062ab63a28ac3f4 (MD5)
Previous issue date: 2013-12-13Financiadora de Estudos e Projetos
The quest for sustainable development is becoming more widespread among government, private organizations and members of civil society, motivated primarily by environmental imbalance and social problems. So the companies conceptualize measure and work toward sustainability and it has become the goal of many of these organizations. This research aimed to analyze how large retail supermarkets companies, that have operation in Brazil, measure their practices aimed at sustainable development. It was carried out during the research, a review of theory and the multiple case studies exploratory; it realized the data collection through public documents (Sustainability reports). First, it s analyzed 32 reports of 3 retail businesses for several years. It was analyzed as indicators of sustainability are reported by companies in the sector, it was also assessed developments in the application of sustainability reporting in retail and sustainability dimension is prioritized in the reporting of organizational management. It observed a non- regular reporting on sustainability in the periods analyzed, companies report a higher number of indicators related social issues and despite the use of the GRI indicators, the companies had different interpretations about the same indicators. Thus, it identified that companies need to improve their reports and using the external validation (audit) to ensure the transparency and quality of sustainable reporting, enabling the retail supermarket companies to act towards a sustainable management
A busca pelo desenvolvimento sustentável se torna cada vez mais difundida entre os agentes governamentais, organizações privadas e membros da sociedade civil. Esses grupos são motivados, principalmente, pelo desequilíbrio ambiental e pelos problemas sociais. Desse modo, conceituar, mensurar e atuar rumo à sustentabilidade tem se tornado o objetivo de muitas dessas organizações. Essa pesquisa visou analisar como as empresas de varejo supermercadistas de grande porte, que operam no Brasil, reportam e mensuram suas práticas voltadas ao desenvolvimento sustentável. Foi realizado, durante a pesquisa, a revisão da teoria e uma análise documental descritiva, com a coleta de dados através documentos públicos (relatórios de Sustentabilidade). A pesquisa avaliou 32 relatórios de 3 empresas publicados nos últimos anos. Foram analisados como os indicadores de sustentabilidade são reportados pelas empresas do setor, também foi avaliado a evolução na aplicação dos relatórios de sustentabilidade no varejo e a dimensão da sustentabilidade, que é priorizada no reporte da gestão organizacional. Observou-se, uma não regularidade no reporte da sustentabilidade nos períodos analisados, as empresas reportam um volume maior de indicadores relacionados às questões sociais e apesar do uso do modelo da Global Reporting Initiative (GRI) haviam interpretações diferentes dos indicadores por parte das empresas. Assim, identificou-se a necessidade das empresas aprimorarem seus relatórios e utilizarem a validação externa (auditoria) para garantirem a transparência e a qualidade das informações reportadas, possibilitando que as empresas do varejo supermercadista atuem rumo a uma gestão sustentável efetiva e eficiente.
39
Pringle, Alistair. "New Worlds and Fresh Choices? Continuties and discontinuities in industrial relations practices in New Zealand's retail grocery supermarkets." Thesis, University of Canterbury. Political Science, 1996. http://hdl.handle.net/10092/4849.
Full textAbstract:
A recurrent theme in recent industrial relations literature is that analysis should go beyond the study of institutions and systems. The analysis of industrial relations should also incorporate changes to political, ideological and economic environments, as well as the impact of new technologies and changing product markets. With the advent of the Employment Contracts Act in May
1991 this theme has gained greater currency within New
Zealand. The de-centralisation of bargaining, and the
emergence of employer-driven ways of organising the
employment relationship, have given rise to a growing
body of research into contemporary workplace "reform".
This research has documented a widening diversity in
industrial relations practices.
This study seeks to extend this research by documenting
this diversity, between different employers in the same
industry. The focus of the study is the retail grocery
industry. Utilising a longitudinal approach it examines
significant infrastructural and environmental
constituents of change and evaluates the different ways
in which these have been used by employers in reworking
the employment relationship in different enterprises and
workplaces.
The study is based on an extensive series of interviews
conducted between 1990 and 1995, complemented by
documentary material from industry, media and academic
sources. Those interviewed included a cross-section of
employers, managers and workers, as well as union
officials involved with the industry.
The findings disclose that the Employment Contracts Act
was not the primary cause of innovation and change in
this industry. Emerging patterns of workplace industrial
relations display elements of continuity as well as
change. Employer pursuit of greater workforce
flexibility, impelled by competition and changing
product markets, was formerly constrained by the
operation of an overarchlng industrial relations
framework. The removal of this framework, coupled with a
low level of worker organisation and resistance, has
legitimised former de-facto practices and set a new
agenda for union survival.
40
Fredén, Daniel, and Hampus Larsson. "Forecasting Daily Supermarkets Sales with Machine Learning." Thesis, KTH, Optimeringslära och systemteori, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-276483.
Full textAbstract:
Improved sales forecasts for individual products in retail stores can have a positive effect both environmentally and economically. Historically these forecasts have been done through a combination of statistical measurements and experience. However, with the increased computational power available in modern computers, there has been an interest in applying machine learning for this problem. The aim of this thesis was to utilize two years of sales data, yearly calendar events, and weather data to investigate which machine learning method could forecast sales the best. The investigated methods were XGBoost, ARIMAX, LSTM, and Facebook Prophet. Overall the XGBoost and LSTM models performed the best and had a lower mean absolute value and symmetric mean percentage absolute error compared to the other models. However, Facebook Prophet performed the best in regards to root mean squared error and mean absolute error during the holiday season, indicating that Facebook Prophet was the best model for the holidays. The LSTM model could however quickly adapt during the holiday season improved the performance. Furthermore, the inclusion of weather did not improve the models significantly, and in some cases, the results were worsened. Thus, the results are inconclusive but indicate that the best model is dependent on the time period and goal of the forecast.Förbättrade försäljningsprognoser för individuella produkter inom detaljhandeln kan leda till både en miljömässig och ekonomisk förbättring. Historiskt sett har dessa utförts genom en kombination av statistiska metoder och erfarenhet. Med den ökade beräkningskraften hos dagens datorer har intresset för att applicera maskininlärning på dessa problem ökat. Målet med detta examensarbete är därför att undersöka vilken maskininlärningsmetod som kunde prognostisera försäljning bäst. De undersökta metoderna var XGBoost, ARIMAX, LSTM och Facebook Prophet. Generellt presterade XGBoost och LSTM modellerna bäst då dem hade ett lägre mean absolute value och symmetric mean percentage absolute error jämfört med de andra modellerna. Dock, gällande root mean squared error hade Facebook Prophet bättre resultat under högtider, vilket indikerade att Facebook Prophet var den bäst lämpade modellen för att förutspå försäljningen under högtider. Dock, kunde LSTM modellen snabbt anpassa sig och förbättrade estimeringarna. Inkluderingen av väderdata i modellerna resulterade inte i några markanta förbättringar och gav i vissa fall även försämringar. Övergripande, var resultaten tvetydiga men indikerar att den bästa modellen är beroende av prognosens tidsperiod och mål.
41
Mirbashiri, Clara, and Linnea Möller. "The Power of Signs : How Recommendation Signs Affect Consumer Behavior at Supermarkets." Thesis, Linköpings universitet, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-172271.
Full textAbstract:
Background/Problematization: Many purchase decisions are made in-store and one wayof influencing the decision making process is through signs. Signs are said to drawattention to the product on which they are placed and result in increased sales. Sale signsare widely used to influence purchase decisions, but are there other types of signs that canimpact the purchase decision? Recommendations have also shown to affect consumer’spurchase decisions. However, most of the research within the subject have been done on thepower of social influences from friends and family, e.g. strong-tie relationships. Howrecommendations from experts (e.g. weak-tie relationships) can influence purchases is lessresearched, especially which type of recommendation sign have the most effect. Purpose: The purpose is to examine and map how different types of signs on shelvesrelated to staff recommendations for specific products affect their sales. Method: The scientific approach of the study is deductive and the corresponding researchmethod is a quantitative study with an experimental design and a descriptive focus. Anexperiment was executed in a supermarket on 28 products to test stimuli with differentlevels of information concerning staff recommendations with the use of signs. Result/Conclusion: The result showed only one stimuli to have significantly increasedsales. The stimuli consisted of adding a name of a specific staff member to therecommendation sign. The increase in sales might however have been caused by otherfactors than the applied sign as the outbreak of Covid-19 resulted in changed consumerbehavior at the time of the experiment. The results showed that no significant differences insales could be seen according to the number of alternatives each product had. This mighthowever be a result of the tampered data caused by the changed consumer behavior.
42
Ceribeli, Harrison Bachion. "Experiências de consumo e satisfação dos clientes no setor supermercadista: um estudo no interior do Estado de São Paulo." Universidade de São Paulo, 2011. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-18102011-153721/.
Full textAbstract:
Esta pesquisa teve como objetivo identificar quais são os elementos das experiências de consumo mais importantes para a formação da satisfação dos clientes supermercadistas residentes no interior do Estado de São Paulo. Para atingir o objetivo proposto, optou-se pela realização de um levantamento de campo com uma amostra de 750 indivíduos escolhidos por conveniência e de forma estratificada, sendo que o critério adotado para dividir os estratos foi o nível de educação dos consumidores. O questionário utilizado para coleta de dados foi desenvolvido pelo autor do presente trabalho com base nas variáveis supermercadistas identificadas em referencial teórico previamente pesquisado, e a escala adotada foi a de sete pontos de Likert. A análise de dados foi dividida em três etapas: primeiramente, as variáveis presentes no questionário foram agrupadas utilizando-se a técnica estatística Análise Fatorial; em segundo lugar, os fatores resultantes da aplicação da Análise Fatorial foram utilizados em uma Análise de Regressão, cujo intuito foi desenvolver uma equação de regressão que contivesse as variáveis supermercadistas mais importantes para a satisfação dos consumidores supermercadistas; finalmente, com base no referencial teórico levantado, realizou-se uma análise da equação desenvolvida. Dentre as constatações do presente trabalho, destaca-se a identificação de dois construtos principais que devem ser utilizados de maneira conjunta para explicar a satisfação dos consumidores no varejo supermercadista: a imagem do varejista e as experiências de consumo. Além disso, foi possível identificar os elementos das experiências de consumo mais relevantes do ponto de vista da satisfação do consumidor: o ambiente de loja; o relacionamento entre o cliente e os funcionários do varejista; o sortimento disponibilizado pelo varejista; a conveniência fornecida aos consumidores durante suas compras; a venda de produtos de marcas próprias; a presença de outros tipos de varejistas no ambiente físico do supermercado; a presença de estacionamento; o relacionamento entre os próprios clientes; aspectos monetários; e a comunicação desenvolvida pelo varejista. A principal contribuição acadêmica deste trabalho reside na ampliação do conceito de satisfação no varejo, que passa a ser analisado de maneira mais sistêmica, incorporando diferentes construtos. Adicionalmente, a principal contribuição gerencial deste trabalho reside na identificação de uma série de elementos tangíveis que devem ser administrados para aumentar a satisfação dos consumidores no segmento supermercadista.This research aimed to identify which elements of the consumer experience are more important for the formation of customer satisfaction in supermarkets in the interior of São Paulo. To achieve our objective, we opted for the operation of a field survey with a sample of 750 individuals chosen for convenience and stratified, and the criterion used to divide the strata was the level of consumer education. The questionnaire used for data collection was developed by the author of this work based on the supermarket variables identified in theoretical previously searched, and the scale used was a seven-point Likert. Data analysis was divided into three stages: first, the variables in the questionnaire were grouped using the statistical technique Factor Analysis, secondly, the factors resulting from the application of Factor Analysis were used in a Regression Analysis, whose purpose was to develop a regression equation that contained the most important variables for customer satisfaction in supermarkets and, finally, based on the theory raised, we developed an analysis of the equation developed. Between the findings of this study, we highlight the identification of two main constructs that should be used jointly to explain consumer satisfaction in the retail market: the image of the retailer and the consumer experience. Furthermore, it was possible to identify the elements of the consumer experience more relevant in terms of customer satisfaction: the store environment, the relationship between the customer and the retailer\'s employees, the assortment offered by retailers, the convenience provided to consumers during their purchases, the sale of private label products, the presence of other retailers in the physical environment of the supermarket, the presence of parking, the relationship between customers, monetary aspects and the communication developed by retailers. The main academic contribution of this work was the extension of the concept of satisfaction in retail, which can be analyzed more systemic, incorporating different constructs. Additionally, the main managerial contribution of this work was the identification of some tangible elements that must be administered to increase consumer satisfaction in the supermarket segment.
43
Lazzarini, João Carlos. "A definição do sortimento-profundidade nos supermercados brasileiros: influência nas vendas e critérios utilizados." Universidade de São Paulo, 2012. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-14122012-145758/.
Full textAbstract:
Independente do aquecimento da economia Brasileira dos últimos anos, a década passada foi marcada por um crescente número de produtos de consumo de massa lançados no mercado, a grande maioria não tendo sobrevivido a um ano de existência. Concomitantemente o consumidor brasileiro apresenta-se com maior poder aquisitivo, expectativa de consumo ampliada por novos direcionadores de consumo e maior acesso à informação de toda natureza. Num ambiente cada vez mais competitivo, com mais lojas, tipos e formatos no varejo, mais concentração de vendas e mais difusão entre as fronteiras de canais de distribuição, o processo de definição do sortimento é considerado crítico e uma importante decisão estratégica das empresas. Esta dissertação buscou avaliar a influência e a relação entre o sortimento e as vendas ao consumidor de bens não duráveis de massa, bem como quais são os critérios considerados mais importantes e mais frequentemente utilizados pelas redes de supermercados na definição desse sortimento. Os critérios escolhidos foram obtidos a partir da literatura sobre o tema sortimento presente na revisão bibliográfica e da prática no mundo dos negócios, referendada pela fase de pré-teste do questionário aplicado. Neste trabalho inicialmente foram utilizados dados do painel de lojas Scantrack da Nielsen, referentes a 116 semanas coletadas na região da Grande São Paulo, para análise da correlação entre vendas e sortimento de um grupo de vinte e sete categorias de produtos muito relevantes no consumo. Essas categorias pesam mais de cinquenta e cinco por cento do total de consumo estudado pela Nielsen. Posteriormente foi realizada uma pesquisa quantitativa com base em um questionário eletrônico estruturado, junto a responsáveis pela definição de sortimento, em empresas supermercadistas que representam mais de dois-terços do setor no Brasil. Foi possível determinar que em um conjunto significativo de categorias de produtos estudadas regularmente por Nielsen, a variável média do número de itens, assumida como proxy de sortimento-profundidade, apresentou alta correlação com a variável dependente vendas em volume e relevantes coeficientes de determinação . Tal evento ocorre em diferentes tipos/formatos de supermercados, demonstrando assim, a grande influência do sortimento nos níveis de vendas de produtos de largo consumo independentemente do tamanho e do formato de loja. Complementarmente, na avaliação de um processo formal de definição do sortimento por parte dos executivos, bem como da importância e frequência dos critérios utilizados no mesmo, ficou evidenciado que o tamanho da empresa (grande versus médio-pequena) tem impacto significativo tanto na estruturação do processo quanto no ranking de importância e frequência dos critérios utilizados, sendo que de modo geral, existem critérios que são mais frequentemente usados do que a importância que lhe são atribuídas. As conclusões deste trabalho oferecem oportunidade para novas aberturas e ampliação do escopo em análises futuras.Even before the heating of the Brazilian economy in recent years, the past decade was marked by a growing number of products launched in the mass consumer market, the vast majority not having survived a year of existence. At the same time the Brazilian consumers are presented with greater purchasing power, increased consumer expectations and increased access to different sources of information. Within a fierce competitive environment, with more shops and different retail formats, more concentration of sales in top retailers and increasing of channel blurring, the process of defining the assortment is considered critical and an important strategic decision. In essence, the assortment is a critical success factor, which summarizes the strategic value proposition of the store / chain to the consumer target. The present dissertation aimed to evaluate the influence and the relationship between assortment and consumer sales of fast moving consumer goods , and what are the criteria considered most important and most frequently used by supermarket chains in the definition of that assortment. The criteria were obtained from the literature on the subject of this assortment in the literature review and practice in business, approved by the pre-test questionnaire. In this study we initially used Scantrack Nielsen data for the region of Greater Sao Paulo, to analyze the correlation between sales price and assortment of a group of twenty-seven categories of products very relevant for consumption. These categories weigh more than fifty-five percent of total consumption studied by Nielsen. Subsequently, was performed a quantitative study using a structured electronic questionnaire, addressed to executives responsible for defining the assortment in supermarkets, from companies representing more than two-thirds of the sector in Brazil. It was found out that for a significant number of product categories studied regularly by Nielsen, the average number of items, taken as a proxy for assortment-depth, showed the highest correlation with the dependent variable showed sales volume. This event occurs in different types / format supermarkets, thus demonstrating the great influence of the assortment in the fast moving consumer goods sales\' level. In addition, the evaluation of a formal process of definition of the assortment by executives as well as the importance and frequency of the criteria used, it was concluded that company size (large versus small-medium) has significant impact on the structuring of the process itself, as well as the ranking of importance and frequency of the criteria used, and generally, there are criteria that are more frequently used than the importance assigned to it. The findings of this study offer an opportunity for new openings and expansion of scope in future analysis.
44
Holten, Camilla, and Victoria Behumi. "The Effects of Technology-Based Self-Service on Grocery Retail : A Swedish Case." Thesis, Linköping University, Department of Management and Economics, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-2702.
Full textAbstract:
Technology based self-service (TBSS) used in supermarket self-scanning checkouts is a relatively new phenomenon in Sweden. Studies on TBSS as a self- checkout device have been formerly carried out but with focus on the customer perspective. The authors therefore saw a challenge in covering the self-scan checkout concept, from a company perspective. The purpose of this research paper is to investigate, through a management perspective, the changes brought about by implementing an innovative TBSS system in Swedish supermarkets, and its effect on the competitiveness of the company. This is done by presenting and linking the theoretical framework and empirical study in the research. The theoretical framework of the paper includes the following topics: role and importance of innovation in a business context and TBSS as innovation as well as product life cycle connected to innovation; competitive advantage theory and complementary concepts, value chain theory, and finally the importance of customer relationship management in the ‘new’ self-service economy. The empirical study consists of two Swedish supermarkets in the city of Linköping, Coop Forum and ICA Maxi. Results of the research paper mainly include the following: Changes brought about by implementing technology-based self-service systems in supermarkets must be discussed in the view of short-term and long- term perspectives separately. Changes involve the value creating activities of supermarkets and include increased quality of services to customers. It has been further found that TBSS can add to the competitiveness of supermarkets. However, positive financial results can only be expected in the long-term which in the case of Swedish supermarkets offering TBSS services is not yet apparent. The empirical findings have shown that Coop Forum and ICA Maxi had to carry out changes and make adjustments to their value activities and customer relationship management in order to operate TBSS checkouts successfully. Competitiveness between them has been also affected due to the TBSS service offering.
45
Pak, Sai-tak, and 白世德. "A study of the emerging retail distribution strategy in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hdl.handle.net/10722/209599.
Full text
46
Bustamante, Rodríguez Alejandra, and Acosta Beatriz Andrea Jo. "La Responsabilidad Social Corporativa y su incidencia en la reputación corporativa y el rendimiento financiero del sector comercio al por menor en supermercados de Lima Metropolitana en el año 2018." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2018. http://hdl.handle.net/10757/625941.
Full textAbstract:
El propósito de la presente investigación es resolver las principales controversias que giran alrededor la responsabilidad social corporativa. Teniendo como principal objetivo conocer el grado de influencia e impacto de su aplicación en la reputación corporativa y el rendimiento financiero en las empresas del sector Retail, específicamente en los supermercados de Lima Metropolitana del año 2018. Para lograr esto se utilizó como modelo principal las cuatro dimensiones de la responsabilidad social corporativa planteadas por Carroll.
El trabajo consta de un marco teórico en el cual se define tres temas importantes: la responsabilidad social corporativa, reputación corporativa y el rendimiento financiero. En segundo lugar, se encuentra el plan de investigación estableciendo el problema, hipótesis y objetivos de la investigación así como la metodología a utilizarse. Después, se realizó el desarrollo a través de entrevistas en profundidad a expertos dentro del rubro y encuestas a personas que cumplieran con el perfil delimitado para el estudio. Como consecuencia, en el quinto capítulo se desarrolla el análisis de cada uno de los instrumentos realizados. Por último, esta investigación termina con conclusiones y recomendaciones para todo aquel que busque conocer el grado de relación e impacto entre las Responsabilidad social corporativa, Reputación corporativa y Rendimiento financiero generadas a partir del análisis realizado.The purpose of the present investigation is to resolve the main controversies of corporate social responsibility. Having as main objective to know the degree of influence and the impact of its application on corporate reputation and financial performance in companies in retail sector, specifically in the supermarkets of Lima Metropolitana in 2018. To achieve this, it was used as main model the four dimensions of corporate social responsibility proposed by Carroll. The work consists of a theoretical framework in which three important topics are defined: Corporate social responsibility, Corporate reputation and Financial profitability. Secondly, is found the research plan establishing the problem, hypothesis and objectives of the investigation as well as the methodology to be used. Then, the development was carried out through in-depth interviews with experts within the sector and surveys with people who met the profile defined for the study. Finally, the analysis of each of the instruments performed. This research ends with the conclusions and recommendations generated from the analysis accomplished.
Tesis
47
Esparza, Estrada Magyori, Seminario Ursula León, and Villarán Diego Saavedra. "La Norma Internacional de Información Financiera 16 “Arrendamientos” y la evaluación de su impacto en la toma de decisiones en las empresas de supermercados en el Perú." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2016. http://hdl.handle.net/10757/621975.
Full textAbstract:
El presente Trabajo de Suficiencia Profesional fue elaborado con el fin de evaluar el impacto que traerá consigo la aplicación de la Norma Internacional de Información Financiera 16 “Arrendamientos” en la toma de decisiones en las empresas del sector retail. Por lo tanto, está desarrollado en base a la norma mencionada, la cual fue emitida el 01 de enero del 2016 y será adoptada en el Perú a partir del 01 de enero del 2019. Esta norma restructurará los Estados Financieros, lo cual afectará de manera directa a la toma de decisiones. Este se basará en las empresas del sector retail moderno, específicamente en los supermercados, puesto que es importante que la Gerencia Contable y/o Financiera de los supermercados comprendan el impacto de la aplicación de la nueva norma en los Estados Financieros. Por tal motivo, desarrollamos este trabajo esperando que sirva como base para tener conocimiento de los cambios que surgirán en el futuro y minimizar la complejidad de la aplicación de la nueva norma. Para validar las hipótesis planteadas, se encuestó a los contadores y gerentes financieros de las principales empresas del sector mencionado. Además, se realizó dos casos de aplicación de la nueva norma. Los datos analizados sugieren, que la aplicación de la NIIF 16 será positiva para las empresas; es decir, se tomarán decisiones más acertadas.The present Work of Professional Sufficiency was elaborated in order to assess the impact that will result in the application of International Financial Reporting Standard 16 "Leases" in decision-making in companies in the retail sector. Therefore, it is based on the above standard, which was issued on January 1, 2016 and will be adopted in Peru on January 1, 2019. This standard will restructure Financial Statements which will directly affect to decision-making in companies. The work is mainly based on the modern retail business sector, specifically in supermarkets, because it is important that the Supermarkets accounting and / or Financial Management understand the impact of the implementation of the new standard on the financial statements. Therefore, we developed this work hoping to serve as a basis for having an understanding of the changes that will emerge in the future and minimize the complexity of the application of the new standard. In order to validate the hypotheses, the accountants and financial managers of the main companies of the mentioned sector were surveyed. In addition, two cases of application of the new standard were made. The data analyzed suggest that the application of IFRS 16 will be positive for companies; in other words, better decisions will be made.
Trabajo de Suficiencia Profesional
48
Silva, Lúcia Aparecida da. "Atitude do consumidor em relação às marcas próprias de supermercados: um estudo exploratório." Universidade de São Paulo, 2009. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-06052009-100634/.
Full textAbstract:
O setor varejista devido à alta competitividade vem passando por grandes transformações, a fim de atender de forma eficiente e eficaz às exigências do consumidor. Para tanto, a criação e a implementação de ações estratégicas que proporcionem diferenciais competitivos para os varejistas tornaram-se uma constante no dia-a-dia do varejo. A adoção de marcas próprias no mix de produtos do supermercado é um exemplo destas estratégias. No entanto, percebe-se um crescimento lento das marcas próprias na participação de mercado no Brasil, o que reflete a atitude dos consumidores diante destes produtos. Entender o comportamento do consumidor bem como a atitude deste aos produtos de marca própria torna-se importante para uma melhor compreensão deste fenômeno. Desta forma, o presente trabalho tem o objetivo de avaliar os elementos componentes da atitude do consumidor em relação aos produtos de marcas próprias. Para o alcance do objetivo deste estudo, foram feitas revisões da literatura sobre varejo, marcas próprias e sua evolução, no Brasil, e a atitude do consumidor frente aos produtos de marcas próprias. A pesquisa de campo foi de caráter exploratório com abordagem quantitativa. Por meio de uma survey com questionário auto-administrado, elaborado com base no modelo da Teoria da Ação Racional (TRA) de Fishbein, foi possível coletar opiniões dos clientes de supermercados, elemento da pesquisa, para avaliar a atitude do consumidor diante das marcas próprias. A amostra foi composta por 983 pessoas, de ambos os sexos e provenientes de 26 Estados do Brasil, com predominância de São Paulo e Minas Gerais. Os resultados obtidos demonstram que os respondentes não possuem uma imagem muito favorável aos produtos de marcas próprias, devido à grande variação na qualidade dos produtos dentro das categorias e entre as categorias ofertadas, ao risco percebido, à ausência de comunicação efetiva sobre os produtos e à imagem de inferioridade transmitida pelos atributos das marcas próprias como embalagem, forma de exposição e preço. O componente mais importante obtido com a aplicação do modelo da TRA para prever a intenção comportamental foi a atitude. Dos fatores obtidos na análise fatorial, destacam-se a imagem da loja, a comunicação e preço, a qualidade e preço como os mais importantes para os respondentes e que exercem maior influência em seu comportamento. A partir da análise de regressão, conclui-se que o risco percebido, a qualidade, a influência de pessoas próximas e a imagem da loja são os fatores que mais influenciam na intenção comportamental dos respondentes frente aos produtos de marcas próprias.The retail sector is going through major changes due in order to meet efficiently and effectively the demands of the consumer in a highly competitive environment. Thus, the creation and implementation of strategic actions that provide competitive differentials for retailers have become essential in the day to day of retailing. The adoption of own brands in the mix of products in supermarkets is an example of these strategies. However, it is perceived a slow growth of own brands market share in Brazil, which reflects the attitude of consumers towards these products. Understanding consumer behavior and attitude toward own-brand products is important to the better comprehension of this phenomenon. Thus, this study aims to evaluate the components of consumer attitude related to products of own labels. To reach the goal of this study, there were made revisions on the literature about retail, own brands and its development in Brazil, and the attitude of consumers toward the own labels products. The fieldwork had exploratory nature with quantitative approach. Through a survey composed by a self-administered questionnaire, based on the model of the theory of reasoned action (TRA) of Fishbein, it was possible to collect opinions of supermarket customers. That constituted a part of the research which aimed to evaluate the attitude of the consumer toward own brands . The sample consisted on 983 persons of both sexes from the 26 Brazilian states, with predominance of São Paulo and Minas Gerais. The results show that the respondents do not hold a very favorable image to own brands products. This find can be explained by the wide variation in the quality of products within the categories and between categories offered, the perceived risk, the lack of effective communication about the products and the image of inferiority transmitted by attributes of own brand products such as packaging, price and the form of exposition. The most important component obtained with the implementation of the TRA model to predict the behavioral intention was the attitude. Among the factors obtained in factor analysis, those who exert more influence on respondents behavior are the image of the store, communication and price as well as quality and price. From the regression analysis, it was concluded that the majority of the influence on behavioral intention of respondents was derived from perceived risk, quality, store image and influence of close people.
49
Mendes, Flávia Cristina Martins. "Sustentabilidade no varejo: as práticas ambientais e suas implicações na consolidação da marca institucional." Universidade de São Paulo, 2012. http://www.teses.usp.br/teses/disponiveis/27/27154/tde-01082012-103710/.
Full textAbstract:
Esta dissertação de mestrado procurou compreender como a marca institucional de empresas do setor supermercadista brasileiro varejo de alimentos foi impactada pela sustentabilidade, especificamente por práticas ambientais. A pesquisa analisou como as três maiores empresas do setor adaptaram-se às pressões por um varejo mais sustentável e como ocorreu a comunicação institucional do Grupo Pão de Açúcar, do Carrefour Brasil e do Walmart Brasil ao utilizarem as práticas sustentáveis ambientais na construção e consolidação de suas respectivas marcas institucionais. As práticas ambientais verificadas foram classificadas em: comercialização de produtos verdes, gestão de resíduos, construções sustentáveis e preservação do meio ambiente. Devido às alterações no cenário econômico e social do século XX surgiram tendências que pressionaram o sistema capitalista regente para uma gestão socioeconômica mais sustentável. A compreensão das mudanças, suas implicações e consequências na marca institucional das três principais empresas do setor é o objetivo principal desta pesquisa acadêmica.This dissertation sought to understand how the corporate brand of companies in the Brazilian supermarket sector food retailing was impacted by sustainability, specifically by environmental practices. The research examined how the three largest companies of this sector was adapted to the pressures for a more sustainable retail and how occurred the corporate communication of Pão de Açúcar Group, Carrefour Brazil, Walmart Brazil when sustainable environmental practices are used in the construction and consolidation of their corporate brands. The environmental practices observed were classified as: marketing of green products, waste management, sustainable construction and environmental preservation. Due to changes in the economic and social scene of the twentieth century, trends came to press the ruling capitalist system to a more sustainable socio-economic management. The understanding of all changes, their implications and consequences in corporate brand of the three main companies in the sector is the main objective of this academic research
50
Simões, Pablo Nostre. "Uma análise sobre a estrutura, conduta e desempenho do setor de supermercados do Brasil." Pontifícia Universidade Católica de São Paulo, 2006. https://tede2.pucsp.br/handle/handle/9269.
Full textAbstract:
Made available in DSpace on 2016-04-26T20:48:44Z (GMT). No. of bitstreams: 1
Dissertacao Pablo Nostre simoes.pdf: 551358 bytes, checksum: 06a27f1c48409353cb8ce81e5af32814 (MD5)
Previous issue date: 2006-05-05Coordenação de Aperfeiçoamento de Pessoal de Nível Superior
This paper intend to introduce, under the aspects of Industrial Organization, the functioning of the brazilian supermarket industry, with distinction of the recent development process from Plano Real. Though the Structure-Conduct-Performance (SCP) approach and by the historical observation of the country sector, was possible to aim his explicatives parameters for anylise this process. It was verified that the Brazil supermearket sector is structured as an relative concetrated oligopoly, with product diferiation and a competitive fringe. There is also barriers of entry and competitive conduct, with distinction to the mergers and aquisitions process. As the performance indicators shows, the industry concentration didn t reflect in grows in each store produtivity. However, the concentration gains came from the increase of the buyer power with his suppliers
O presente trabalho consiste em apresentar, sob o enfoque da Organização Industrial, o funcionamento da indústria supermercadista brasileira, com destaque ao recente processo de desenvolvimento ocorrido a partir do Plano Real. Por meio do referencial de Estrutura-Conduta-Desempenho (ECD) e pela observação histórica do setor no país, foi possível apontar seus parâmetros explicativos, de modo a analisar tal processo. Foi verificado que o setor de supermercados do Brasil é estruturado como um oligopólio relativamente concentrado, diferenciado, orlado por uma franja competitiva. Este setor se notabiliza pela existência de barreiras à entrada e conduta competitiva, com destaque ao processo de fusões e aquisições. Segundo os índices de desempenho analisados, a concentração do setor não refletiu em aumento de produtividade em cada uma das lojas individualmente. No entanto, os ganhos proporcionados pela concentração nesta indústria advêm, principalmente, do maior poder de barganha obtido junto aos seus fornecedores