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1
Hikmawati, Dianur, and Chaikal Nuryakin. "Keberadaan Ritel Modern dan Dampaknya terhadap Pasar Tradisional di DKI Jakarta." Jurnal Ekonomi dan Pembangunan Indonesia 17, no. 2 (January 1, 2017): 195–208. http://dx.doi.org/10.21002/jepi.v17i2.768.
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The Modern Retail and Its Impact to Traditional Markets in DKI JakartaThis study aimed to analyze the impact of modern retail coexistence with traditional retail on traditional retail’s performance. Our observation is the 153 markets PD Pasar Jaya spread across DKI Jakarta and the modern retails (minimarkets, supermarkets, hypermarkets) location based on the retail zoning policy of Jakarta Regional Regulation No. 2/2002. This study used number of traditional retailers as a proxy of performance variable. The regression results indicate a non linear relationship between the number of modern retails–especially supermarket–and traditional retails performance in which the coexistence of one supermarket is positive for traditional market performance and negative afterwards.Keywords: Traditional Retail; Modern Retail; Zoning Policy; PerformanceAbstrakPenelitian ini bertujuan untuk menganalisis dampak keberadaan ritel modern terhadap kinerja ritel tradisional dalam kebijakan zonasi ritel Peraturan Daerah (Perda) DKI Jakarta No. 2 Tahun 2002. Penelitian dilakukan terhadap 153 ritel tradisional PD Pasar Jaya di DKI Jakarta dan keberadaan ritel modern (minimarket, supermarket, dan hypermarket) yang melanggar ketentuan kebijakan zonasi ritel. Penelitian ini menggunakan data jumlah pedagang ritel tradisional sebagai proksi variabel kinerja ritel tradisional. Hasil regresi mengindikasikan hubungan tidak linier antara jumlah ritel modern–terutama supermarket– dan kinerja pasar tradisional yaitu berpengaruh positif jika terdapat satu ritel modern kemudian menjadi negatif jika melebihi jumlah tersebut.
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BAVIERA-PUIG, Amparo, Juan BUITRAGO-VERA, and Carmen ESCRIBA-PEREZ. "GEOMARKETING MODELS IN SUPERMARKET LOCATION STRATEGIES." Journal of Business Economics and Management 17, no. 6 (December 21, 2016): 1205–21. http://dx.doi.org/10.3846/16111699.2015.1113198.
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Choosing where to open a new outlet is a critical decision for retail firms. Building on the multiplicative competitive interaction model from retail location theory, this paper develops a geomarketing model that can be used to devise supermarket location strategies. First, attributes that explain a supermarket’s pull on consumers were determined. These attributes included objective (taken from databases and empirical observation) and subjective (based on managerial judgements) variables relating to the supermarket and its trade area. Then, geographic information system tools were used to analyse real data at a highly detailed level (road section). From a geomarketing viewpoint, the model shows that sociodemographic characteristics of the supermarket’s trade area affect firms’ location strategies. The paper also discusses improvements for calibrating and validating this model. Adding the spatial organization of supermarkets to the model yields a different consumer behaviour pattern. This geomarketing model can help managers to design supermarket location strategies according to shop features, competitors and environment, whilst estimating supermarket sales.
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Stanton, John L. "A brief history of food retail." British Food Journal 120, no. 1 (January 2, 2018): 172–80. http://dx.doi.org/10.1108/bfj-01-2017-0033.
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Purpose The purpose of this paper is to provide a historic perspective on the supermarket industry that has changed from the small Mom and Pop stores to major supermarket chains. Design/methodology/approach This study is a review of secondary information from trade literature, popular new media and academic publications. Findings The changes in supermarkets and food stores followed the trends in how consumers have changed and developed. As consumers around the world continue to change, so will food retailers. Research limitations/implications The author could have included more on the development in underdeveloped countries. Practical implications This paper has practical implication in that to understand that food retailers must continue to follow consumer and technology changes if they want to grow and prosper. To quote Winston Churchill, “The farther backward you can look, the farther forward you are likely to see.” Social implications Supermarkets must be responsive to consumer changes and as consumer become more demanding for convenience so must supermarkets must continue to provide it or disappear. Originality/value This study is original to the extent that it brought together the different eras in supermarket. The actual changes have been well known.
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Slack, Neale J., and Gurmeet Singh. "The effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction." TQM Journal 32, no. 3 (February 19, 2020): 543–58. http://dx.doi.org/10.1108/tqm-07-2019-0187.
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PurposeThe purpose of this study is to determine the effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction in the supermarket sector.Design/methodology/approachIn total, 480 supermarket customers participated in an intercept survey in four urban centres of Fiji. Descriptive statistics were used to determine the level of service quality provided by supermarkets, and inferential statistics to determine the gap between customer's service quality expectations and perceptions and to test the research hypotheses.FindingsThe findings indicate service quality of supermarkets is perceived as being unsatisfactory, service quality significantly affects customer satisfaction and loyalty and customer satisfaction partially mediates the relationship between service quality and customer loyalty reducing customer's perceptions of service quality, leading to lower customer loyalty.Practical implicationsThis study provides an indication as to where supermarkets should target their marketing attention and scarce corporate resources and may help in their efforts to service, satisfy, retain and attract more long-term loyal customers in the increasingly competitive supermarket sector. This research could inform government policy makers in sequencing the supermarket sector transformation and assist local supermarkets to adapt to this changing retail landscape.Originality/valueThis study advances our understanding of the effect of service quality on customer satisfaction and loyalty and the mediating role of customer satisfaction in the supermarket sector.
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Dorsey, Sarah, and Michael Boland. "The Impact of Integration Strategies on Food Business Firm Value." Journal of Agricultural and Applied Economics 41, no. 3 (December 2009): 585–98. http://dx.doi.org/10.1017/s1074070800003084.
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The objective of this study is to analyze whether a discount or premium exists for coordination strategies in food processing, wholesale grocery, retail supermarkets, and restaurants. Significant premiums are found for food processor and restaurant vertical integration or diversification strategies. Significant discounts are found for food wholesaler and retail supermarket integration or diversification strategies. Food processors are found to be integrating toward retail supermarkets during this time period.
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Becker, Wayne A., Bridget K. Behe, James L. Johnson, Christine D. Townsend, and Kerry K. Litzenberg. "Consumer Perceptions of Service Quality in the Texas Retail Floral Industry." HortScience 32, no. 2 (April 1997): 318–23. http://dx.doi.org/10.21273/hortsci.32.2.318.
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After a survey describing the range of products and services offered by Texas florists and supermarket floral departments, a modified SERVQUAL instrument measured customer perceptions and expectations of floral service quality. Florist customers were 3.2 years older, had a slightly higher household income, bought floral products twice as often from a florist, spent $14.53 more on each florist purchase than supermarket customers; they also made four fewer floral purchases from supermarkets during the previous 6 months. Supermarket customers spent $14.40 more on each supermarket floral purchase than did florist customers. Reliability was the most important and tangibles were the least important of the five service quality dimensions. Although expectations for both groups were similar on 18 of 22 service quality items, florists' customers perceived higher service quality than did supermarket customers. Although customers of both retail outlets had expectations higher than perceptions, florist customers had smaller, less negative gap scores. This result showed that florists better met customer expectations than did supermarket floral departments, a potential competitive advantage.
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Caroline, Senny, Astrid Kusumowidagdo, and Stephanus Evert Indrawan. "PERANCANGAN PROYEK ARSITEKTUR INTERIOR STB SUPERMARKET DI TARAKAN." AKSEN 5, no. 1 (December 3, 2020): 44–55. http://dx.doi.org/10.37715/aksen.v5i1.1584.
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Public awareness for healthy living, especially in big cities is increasing. Increasing economic status andease of access to information and knowledge about healthy lifestyle make people, especially people withmiddle class economies, begin to pay more attention to health. One of the efforts made to start a healthylife is through organic food products. Organic food products are high-quality natural food ingredientscontaining vitamins, fiber, minerals, and other substances that are useful for consuming and consuming.The awareness of these qualities makes the product more organic in demand. Shopping for food needsa common thing for people to do. The development of lifestyle also affects the community in determiningshopping places. The growing age makes retail businesses change the retail concept to be more modern.The concept of supermarkets is now a demand for changes in the lifestyle of the city. The retail conceptis now focused on large and wide sales area outlets and facilities for convenience and comfort that arecomfortable and have an impact on sales. Seeing this developing a supermarket with organic products andpaying attention to the opportunity to develop a supermarket business. The interior architectural designconcept of the STB Supermarket is designed to provide a fresh impression to organic support, which is acombination of centralized and grid circulation patterns, and circulation separation. Supermarket visitors,employees, and management staff can be more effective.
Keywords: Healthy Product, Lifestyle, Organic, Retail, Supermarket
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Connor, John M. "Evolving Research on Price Competition in the Grocery Retailing Industry: An Appraisal." Agricultural and Resource Economics Review 28, no. 2 (October 1999): 119–27. http://dx.doi.org/10.1017/s106828050000811x.
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With the end of the Supermarket Revolution in the 1970s, new forms of horizontal, vertical, and geographic competition have appeared to challenge the supremacy of the supermarket format. New retail formats like warehouse stores, supercenters, and fast-food outlets appear to affect local retail supermarket prices. Slotting allowances, coupons, and electronic data gathering have intensified retailer-manufacturer rivalry. Foreign direct investment offers the promise of new European-style management styles in U.S. grocery retailing.
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Nguyen Thi Hang, Truong Thi Viet Phuong, and Nguyen Thi Quynh Trang. "Inspection of the Level of Effects of Service Quality to Customer Satisfaction in Retail Supermarkets." SIASAT 4, no. 1 (January 15, 2020): 36–45. http://dx.doi.org/10.33258/siasat.v4i1.47.
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For every business dealing in goods and services, especially in the field of sales, attracting more and more buyers will help increase sales, contributing to achieving the ultimate goal of the producer. profit maximization. Currently, retail supermarkets are facing fierce competition pressure among supermarket organizations: from the competition of existing supermarkets in the area, the chains of buffet goods, the shopping centers, the penetration of the "giants" in the domestic and foreign retail supermarket industry. In the context of consumers having more and more opportunities to choose shopping places and more and more requirements for service quality, especially, consumers when they come to supermarkets are not merely Buy the goods you need but also feel comfortable, feel your needs are best met. Therefore, when it comes to customer satisfaction with supermarkets, the issues that we need to pay attention to, from the quality of goods to the attitude of the staff, the promotions, as well as pay attention to customers' feelings about the service quality of the business, thereby taking measures to keep old customers, attract new customers ... All have certain effects on customer satisfaction in Supermarkets in general and at retail supermarkets in particular. This study uses exploratory factor analysis (EFA) and positive factor analysis (CFA) to test the scale of the influence of factors on customer satisfaction at the supermarket. The study has determined the scale of affecting factors including 7 components with 27 observed variables. The results of the study help to verify the qualitative statements about the impact of factors on customer satisfaction, thereby drawing conclusions and recommendations to help supermarkets promote points. strong as well as improve weak points to achieve the best service quality.
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Nguyen Thi Hang, Pham Minh Dat, Nguyen Van Huan, and Truong Thi Viet Phuong. "Inspection of the Level of Effects of Service Quality to Customer Satisfaction in Retail Supermarkets." SIASAT 5, no. 1 (January 15, 2020): 36–46. http://dx.doi.org/10.33258/siasat.v5i1.47.
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For every business dealing in goods and services, especially in the field of sales, attracting more and more buyers will help increase sales, contributing to achieving the ultimate goal of the producer. Profit maximization. Currently, retail supermarkets are facing fierce competition pressure among supermarket organizations: from the competition of existing supermarkets in the area, the chains of buffet goods, the shopping centers, the penetration of the "giants" in the domestic and foreign retail supermarket industry. In the context of consumers having more and more opportunities to choose shopping places and more and more requirements for service quality, especially, consumers when they come to supermarkets are not merely Buy the goods you need but also feel comfortable, feel your needs are best met. Therefore, when it comes to customer satisfaction with supermarkets, the issues that we need to pay attention to, from the quality of goods to the attitude of the staff, the promotions, as well as pay attention to customers' feelings about the service quality of the business, thereby taking measures to keep old customers, attract new customers ... All have certain effects on customer satisfaction in Supermarkets in general and at retail supermarkets in particular. This study uses exploratory factor analysis (EFA) and positive factor analysis (CFA) to test the scale of the influence of factors on customer satisfaction at the supermarket. The study has determined the scale of affecting factors including 7 components with 27 observed variables. The results of the study help to verify the qualitative statements about the impact of factors on customer satisfaction, thereby drawing conclusions and recommendations to help supermarkets promote points. Strong as well as improve weak points to achieve the best service quality.
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Liang, Bi, and Fengmao Lv. "A Study on the Optimization of Chain Supermarkets’ Distribution Route Based on the Quantum-Inspired Evolutionary Algorithm." Mathematical Problems in Engineering 2017 (2017): 1–11. http://dx.doi.org/10.1155/2017/7964545.
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The chain supermarket has become a major part of China’s retail industry, and the optimization of chain supermarkets’ distribution route is an important issue that needs to be considered for the distribution center, because for a chain supermarket it affects the logistics cost and the competition in the market directly. In this paper, analyzing the current distribution situation of chain supermarkets both at home and abroad and studying the quantum-inspired evolutionary algorithm (QEA), we set up the mathematical model of chain supermarkets’ distribution route and solve the optimized distribution route throughout QEA. At last, we take Hongqi Chain Supermarket in Chengdu as an example to perform the experiment and compare QEA with the genetic algorithm (GA) in the fields of the convergence, the optimal solution, the search ability, and so on. The experiment results show that the distribution route optimized by QEA behaves better than that by GA, and QEA has stronger global search ability for both a small-scale chain supermarket and a large-scale chain supermarket. Moreover, the success rate of QEA in searching routes is higher than that of GA.
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Iton, C. W. Ardon, and Govind Seepersad. "Fresh Produce Retail Price Comparisons in Trinidad and Tobago." Applied Studies in Agribusiness and Commerce 12, no. 1-2 (May 2, 2018): 29–34. http://dx.doi.org/10.19041/apstract/2018/1-2/4.
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As the competitive landscape of the food and grocery retailing sector in Trinidad and Tobago is being transformed and consumers are separated from producers, shoppers are more reliant on price/quality cues in making their purchase decisions. The purpose of this study is to identify the retail outlet with the lowest and or highest price for a selected number of fresh produce items, in an effort to direct shoppers to relatively cheap nutritious sources of fresh produce. ANOVA and the Games-Howell test were the analytical procedures used. The ANOVA results indicated that there is statistical difference for all the items at the different retail outlets – farmers’ markets, roadside markets, public markets and supermarkets.
The Games-Howell results obtained indicated that the supermarket mean prices were the highest for all items. Shoppers who purchased pineapple at the farmer’s market instead of the supermarket in 2016 could have potentially achieved the greatest savings of $6.52/kg.
JEL Classification: C12, Q13, M31
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Zainuddin, Anizah, Sarah Irdina Ridzwan, and Sarah Batrisyia Ridzwan. "The Role of Halalan-Toyyiban Supply Chain Practices As Significant Predictors towards Excellent Customer Service Management." ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL 6, no. 1 (May 31, 2020): 1. http://dx.doi.org/10.24191/abrij.v6i1.9932.
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This study examines the role of Halalan-Toyyiban supply chain practices (HTSCP) in the context of service management. Investigation was done to see how retail customers react to the role of HTSCP; that later influence their overall grocery experience. Halalan Toyyiban is a process associated with religious belief and as such it would be difficult to control and guarantee. From the consumer point of view, the process is difficult to evaluate and verify even after consuming the product. Therefore, consumers have to largely rely on the retailer on the reliable information to guide their purchase. In the traditional context of supermarket retailing, excellent customer service management could be interpreted as just meeting the expectations of the supermarket customers, not any sort of exceeding or falling short of their expectations. It is only recently that several of the supermarkets try to achieve competitive advantage by taking the responses of their customers beyond the level of just service satisfaction. These supermarket retailers are now towards exceeding their service expectations. This study attempts to fill this gap by examining the relationship between the roles of HTSCP as significant predictors towards excellent customer service management. Structured questionnaires were distributed to 489 supermarket customers using purposive sampling technique in the urban area. The instruments used for data collection for all variables in the study include halal inputs, halal processes, controls for halal, halal outputs and excellent customer service management were adapted from Halalan- Toyyiban Assurance Pipeline (Management System Requirements for Retailing) of Department of Standards Malaysia as well as from various studies using a five-point Likert scale. The results suggest that all determinants of HTSCP had a good relationship with excellent customer service management. This study identifies additional management efforts that can be implemented in enhancing good retail supermarket practice.
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Price, Robin. "Controlling routine front line service workers: an Australian retail supermarket case." Work, Employment and Society 30, no. 6 (July 10, 2016): 915–31. http://dx.doi.org/10.1177/0950017015601778.
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Food retail is known for its use of flexible labour and for the centralisation of functions at head office, resulting in a reduction of managerial autonomy at store level. This article employs a typology of controls developed from labour process scholarship to explore how retail managers negotiate the control of their predominantly part-time workforce. Using an Australian supermarket chain as a case, and mixed methods, the article demonstrates that supermarkets use a multiplicity of forms of control across their workforce. For front line service workers, the article identifies a new configuration of controls which intersects with employment status and acts differentially for checkout operators on different employment contracts.
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C.R., Sathyamoorthi, and Mburu P. T. "An Analysis of Supermarket Pricing: The Case of Selected Supermarkets in Gaborone, Botswana." Journal of Management Research 8, no. 2 (March 12, 2016): 66. http://dx.doi.org/10.5296/jmr.v8i2.9089.
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<p>The purpose of study is to explore price fluctuations (tracking of pricing trends) in essential consumer items among identified Supermarkets in Gaborone. The prices were read from shop displays at the beginning of the month, mid-month and at the end of the month. A triangulation methodology was utilised as it strengthened and confirmed results. Seven major supermarkets were selected for the study while a mall intercept survey was used to find out the consumer store and brand selection in relation to pricing strategies adopted by the store.</p><p>The study revealed that there were price fluctuations and differences between selected supermarkets during the selected period of study as well as amongst branches within a supermarket. Supermarkets utilised pricing for promotional than other element of retail mix. The results indicate that Promo pricing strategy was preferred by both stores and customers compared to Everyday Low Price (EDLP) and High-Low Pricing. While consumers shopped at the beginning and the end of the month looking at the price, mid-month shopping was done more looking at other retail mix elements. With well-educated customer’s base, EDLP and H/L pricing may not work as customers would be looking for the extras in the retail mix. The findings also indicated that consumers were aware of price differences and engaged in shopping in an opportunistic manner (cherry pickers). </p>
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Gardiazabal, Pilar, Constanza Bianchi, and M. Abu Saleh. "The transformational potential of Latin American retail experiences." Journal of Services Marketing 34, no. 6 (August 14, 2020): 769–83. http://dx.doi.org/10.1108/jsm-08-2019-0321.
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Purpose The purpose of this paper is to investigate if retail services have a transformative potential to improve the well-being of customers in a Latin American market. Transformative studies have been conducted mostly in developed countries, and consumer well-being in a Latin American supermarket context has not been addressed previously. Specifically, this study aims to understand if customer satisfaction with a supermarket experience in Chile leads to positive customer well-being. Additionally, it is examined if customer well-being influences firm outcomes, such as customer loyalty, word-of-mouth (WOM) communication or retailer equity. Design/methodology/approach A conceptual model was developed, and data was collected through an online survey from 866 customers of a large supermarket chain in Chile. Hypotheses were tested with structural equation modeling. Findings The findings of this study support all the hypotheses of the model and confirm that customer satisfaction has direct and indirect effects on customer loyalty and other firm outcomes through customer well-being. Research limitations/implications This research is among the few studies in the academic literature that considers retail experience and well-being outcomes for supermarket customers in a Latin American context. Limitations derive from the cross-sectional nature of this study. Practical implications There are implications from this study contributing to the literature on customer retail experience, in terms of the potential to transform supermarket shopping in a Latin American country. This is particularly relevant in Latin America as the extent to which for-profit organizations acknowledge their relevancy of the individuals’ well-being is still at its infancy. Social implications This research provides empirical support to the importance of not only looking at traditional measures such as WOM, equity and loyalty but looking into the impact services have for customers’ life and well-being. Originality/value This study contributes to the services literature and addresses a gap in it by exploring the transformative potential of supermarket shopping on customer well-being and in turn the role of customer well-being in retail firm outcomes. The findings also contribute in considering Chile, a Latin American context that has been overlooked in the transformative services studies. This provides managerial implications for domestic and global companies that offer grocery retailing for consumers in this region.
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Miliou, Ioanna, Xinyue Xiong, Salvatore Rinzivillo, Qian Zhang, Giulio Rossetti, Fosca Giannotti, Dino Pedreschi, and Alessandro Vespignani. "Predicting seasonal influenza using supermarket retail records." PLOS Computational Biology 17, no. 7 (July 12, 2021): e1009087. http://dx.doi.org/10.1371/journal.pcbi.1009087.
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Increased availability of epidemiological data, novel digital data streams, and the rise of powerful machine learning approaches have generated a surge of research activity on real-time epidemic forecast systems. In this paper, we propose the use of a novel data source, namely retail market data to improve seasonal influenza forecasting. Specifically, we consider supermarket retail data as a proxy signal for influenza, through the identification of sentinel baskets, i.e., products bought together by a population of selected customers. We develop a nowcasting and forecasting framework that provides estimates for influenza incidence in Italy up to 4 weeks ahead. We make use of the Support Vector Regression (SVR) model to produce the predictions of seasonal flu incidence. Our predictions outperform both a baseline autoregressive model and a second baseline based on product purchases. The results show quantitatively the value of incorporating retail market data in forecasting models, acting as a proxy that can be used for the real-time analysis of epidemics.
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Cicatiello, Clara, Luca Secondi, and Ludovica Principato. "Investigating Consumers’ Perception of Discounted Suboptimal Products at Retail Stores." Resources 8, no. 3 (July 23, 2019): 129. http://dx.doi.org/10.3390/resources8030129.
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Following the increasing pressure to reduce food waste at supermarkets, many retailers are starting initiatives to prevent the disposal of food items or to manage the waste produced in a more sustainable way. The practice of applying discounts on close-to-date and other suboptimal products is becoming popular, as reducing price pushes consumers to accept small defects of food products. Here, the attitude of 218 supermarket customers towards these discounts is analysed, basing on a questionnaire survey. Two-thirds of the sample declare to be interested in discounts on close-to-date products; the determinants of this interest are studied through a Generalized Maximum Entropy model against a set of socio-demographic and behavioral factors. Results suggest that the interest towards discounts on close-to-date product is primarily driven by a general attitude to save money in food shopping. However, an interesting positive effect is observed for the use of a shopping list at the supermarket, which may be linked to a greater attention on food planning and, consequently, to a lower production of food waste at home. In conclusion, date-based pricing seems to be an effective strategy to address food waste reduction in a sustainable management perspective, for its attractive capacity on different profiles of consumers.
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Franz, Martin, Alexandra Appel, and Markus Hassler. "Short waves of supermarket diffusion in Turkey." Moravian Geographical Reports 21, no. 4 (December 1, 2013): 50–63. http://dx.doi.org/10.2478/mgr-2013-0020.
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Abstract In order to categorize the global diffusion of supermarkets, the metaphor of waves is often used. This is a simplification, however, which obscures the fact that developments in the countries experiencing these waves of innovation are much more nuanced. This case study on the development of the Turkish grocery retail sector since the 1950s, shows how this development can be divided into different phases. Furthermore, it demonstrates that state retail chains paved the way for private actors, while most studies about the modernization of the retail sector have a focus on private companies or - even more specifically - on transnational corporations
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Tomazelli, Joana, Patricia Liebesny Broilo, Lélis Balestrin Espartel, and Kenny Basso. "The effects of store environment elements on customer-to-customer interactions involving older shoppers." Journal of Services Marketing 31, no. 4/5 (July 10, 2017): 339–50. http://dx.doi.org/10.1108/jsm-05-2016-0200.
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Purpose The purpose of this study is to investigate older shopper behavior in a retail environment. The study focused on how the environment elements of supermarket stores influence older customers to interact with other customers when they shop for groceries. Design/methodology/approach Various qualitative research techniques were undertaken, including interviews with retail architecture experts, store employees, a psychologist and a gerontologist; in addition, five interviews followed by three focus groups were conducted with older shoppers in Brazil. Findings Customer-to-customer interactions that are related to the environment elements of supermarkets tend to influence the shopping experience of the older shoppers, which has an impact on satisfaction. Although some customers may value social contact, some interactions can involve discomfort and embarrassment. Research limitations/implications The study sheds light on the understanding of the influence of the environment elements of supermarket stores on customer-to-customer interactions, and it proposes such interactions to be a relevant strategy that is used by older customers to maximize their satisfaction, although such strategies can also lead to dissatisfaction. Practical implications The findings provide insights regarding the specific needs of older customers in a supermarket context, associated with the design and ambient elements of the store environment, which can be valuable for retailers and policy-makers. Originality/value Considering the limited understanding of older shoppers and their experiences, this study provides a thorough understanding of how the retail environment can influence customer-to-customer interactions that involve older shoppers. Moreover, the study captures how interactions, which are influenced by the retail environment, can result in dissatisfaction; however, such interactions can also be used by older customers to modify their satisfaction with the shopping experience.
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Olšová, Petra, and Michaela Jánská. "Location of super and hypermarkets in the city of Ústí nad Labem." GeoScape 10, no. 1 (June 1, 2016): 16–24. http://dx.doi.org/10.1515/geosc-2016-0002.
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Abstract Retail stores are a common part of our everyday life. We focus on the site selection of supermarkets and hypermarkets in Ústí nad Labem and analyze the role of selected factors that drive the site selection of these super/hypermarkets. The role of the factors is verified by a correlation analysis. In the city of Ústí nad Labem, retail units of the supermarket or hypermarket type are unevenly distributed and are concentrated in the more central areas of the city. The location of stores has no power association with monitored factors. The result is certainly strongly influenced by the lack in availability of relevant data.
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Chevalier, Judith A., Anil K. Kashyap, and Peter E. Rossi. "Why Don't Prices Rise During Periods of Peak Demand? Evidence from Scanner Data." American Economic Review 93, no. 1 (February 1, 2003): 15–37. http://dx.doi.org/10.1257/000282803321455142.
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We examine retail and wholesale prices for a large supermarket chain over seven and one-half years. We find that prices fall on average during seasonal demand peaks for a product, largely due to changes in retail margins. Retail margins for specific goods fall during peak demand periods for that good, even if these periods do not coincide with aggregate demand peaks for the retailer. This is consistent with “loss-leader” models of retailer competition. Models stressing cyclical demand elasticities or cyclical firm conduct are less consistent with our findings. Manufacturer behavior plays a limited role in the countercyclicality of prices.
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Parcell, Joseph L., and T. C. Schroeder. "Hedonic Retail Beef and Pork Product Prices." Journal of Agricultural and Applied Economics 39, no. 1 (April 2007): 29–46. http://dx.doi.org/10.1017/s1074070800022732.
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Consumer-level hedonic models are estimated to determine factors affecting retail pork and beef meat cuts. Results indicate that brand premium and discount varies across private, national, and store brands and that brand premium varies across meat cuts carrying the same brand name. Product size discounts are linear for beef and nonlinear for pork, meat items on sale are significantly discounted to nonsale items, specialty stores typically will not garner higher prices than supermarket/grocery stores, and warehouse stores typically have premium prices relative to supermarket/grocery stores.
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Saber, Marcus, and Anja Weber. "How do supermarkets and discounters communicate about sustainability? A comparative analysis of sustainability reports and in-store communication." International Journal of Retail & Distribution Management 47, no. 11 (November 11, 2019): 1181–202. http://dx.doi.org/10.1108/ijrdm-08-2018-0156.
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Purpose Commonly, supermarkets are perceived as more sustainable than discount stores, which are accused of following an aggressive price and no-frills approach. Therefore, the purpose of this paper is to investigate whether supermarkets and discounters differ substantially in their sustainability communication. Design/methodology/approach Sustainability reports and in-store communication are two important channels for retailers’ sustainability communication. To analyze both communication channels, the authors use a multi-method approach with data triangulation, analyzing sustainability reports and store observations of eight German retailers (two supermarket chains, six discount chains). Findings The study reveals no major differences between supermarkets and discounters regarding the readability of sustainability reports and the number of key figures on sustainability presented. However, supermarkets perform significantly better in translating sustainability to the store level than discounters. Furthermore, the results indicate that poor quality in the readability analysis is reflected in fewer concrete data provided in the sustainability reports and poorer translation of sustainability to the retail store. Originality/value This paper presents an empirical analysis of how well German retailers communicate about sustainability on both the report and the store level for the interest of academia and retail managers. It reveals different performance qualities among retail chains and retail formats and identifies the shortcomings within current reporting legislation with a clear indication toward policy makers.
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Tessier, Sophie, Pierre Traissac, Nicolas Bricas, Bernard Maire, Sabrina Eymard-Duvernay, Jalila El Ati, and Francis Delpeuch. "Food shopping transition: socio-economic characteristics and motivations associated with use of supermarkets in a North African urban environment." Public Health Nutrition 13, no. 9 (March 31, 2010): 1410–18. http://dx.doi.org/10.1017/s1368980010000601.
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AbstractObjectiveIn the context of the nutrition transition and associated changes in the food retail sector, to examine the socio-economic characteristics and motivations of shoppers using different retail formats (large supermarkets (LSM), medium-sized supermarkets (MSM) or traditional outlets) in Tunisia.DesignCross-sectional survey (2006). Socio-economic status, type of food retailer and motivations data were collected during house visits. Associations between socio-economic factors and type of retailer were assessed by multinomial regression; correspondence analysis was used to analyse declared motivations.SettingPeri-urban area around Tunis, Tunisia, North Africa.SubjectsClustered random sample of 724 households.ResultsOne-third of the households used LSM, two-thirds used either type of supermarket, but less than 5 % used supermarkets only. Those who shopped for food at supermarkets were of higher socio-economic status; those who used LSM were much wealthier, more often had a steady income or owned a credit card, while MSM users were more urban and had a higher level of education. Most households still frequently used traditional outlets, mostly their neighbourhood grocer. Reasons given for shopping at the different retailers were most markedly leisure for LSM, while for the neighbourhood grocer the reasons were fidelity, proximity and availability of credit (the latter even more for lower-income customers).ConclusionsThe results pertain to the transition in food shopping practices in a south Mediterranean country; they should be considered in the context of growing inequalities in health linked to the nutritional transition, as they differentiate use and motivations for the choice of supermarkets v. traditional food retailers according to socio-economic status.
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Hoffman, Mark S., M. Cohen, Myra P. Bussemakers, and Rasmus de Gruil. "Influence of Organizational Culture in Europe on Perceptions of the Role of POS Technology in the Store." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 42, no. 13 (October 1998): 954–64. http://dx.doi.org/10.1177/154193129804201302.
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Point Of Sale (POS) technology in supermarkets provides a common structure for fiduciary and organizational management, associate behaviors, and consumer interactions. Macroergonomic studies with two large European supermarket companies in Germany and Italy were completed. These studies included in-store observations, transaction processing measurement, associate and store management focus groups, and corporate management interviews. The store analyses revealed that organizational communication, social traditions, ergonomic standards, and legal restrictions were perceived barriers preventing the use of new technology to transform their business. In addition, conjoint analyses were conducted to determine technology solutions most critical to managing the business, and the expected benefits of implementing that technology. Results indicated that the North American retail model that uses new technology as the change agent of organizational does not directly apply to European supermarket retailers.
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Potdar, Balkrushna, John Guthrie, Juergen Gnoth, and Tony Garry. "Yours ethically." International Journal of Retail & Distribution Management 46, no. 9 (September 10, 2018): 835–49. http://dx.doi.org/10.1108/ijrdm-02-2018-0029.
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Purpose Corporate social responsibility (CSR) is increasingly considered a central tenant of marketing strategy and a source of competitive advantage within the retail sector. As such, it may affect a supermarket’s customer, employee, and other stakeholder attitudes and behaviours. This research explores how a supermarket’s involvement in CSR activities may influence employee engagement and how this may manifest itself in positive employee behaviours. Specifically, the purpose of this paper is to empirically examine the role of CSR and its impact on employee engagement and consequently, employee propensity to exhibit intervention behaviours to prevent in-store retail crime. Design/methodology/approach This research uses a phenomenological approach through semi-structured in-depth interviews with shop-floor employees of a national supermarket chain. Findings Findings suggest that external and internal CSR practices of supermarkets are important in shaping organisational engagement behaviours among employees. Additionally, heightened employee engagement may have a significant impact on employee propensity to engage in shoplifting prevention behaviours. A conceptual model is developed based on these findings. Practical implications Retail managers should fully communicate CSR practices to employees to increase employee engagement and consequential shoplifting intervention prevention behaviours. Originality/value The contribution of this paper is twofold. First and from a theoretical perspective, it offers both a conceptual foundation and empirical-based evaluation of CSR and its impact on employee engagement and specifically, shoplifting prevention behaviours. Second and from a pragmatic perspective, the conceptual model derived from this research may aid retailers in developing and communicating CSR strategies that engage employees and consequently lead to shoplifting prevention behaviours.
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Lima-Filho, Dario de O., Anderson S. Hokama, and Caroline P. Spanhol. "Behavior of the vegetable crops section in three types of food retail stores in Campo Grande, Brazil." Horticultura Brasileira 27, no. 1 (March 2009): 86–90. http://dx.doi.org/10.1590/s0102-05362009000100017.
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The behavior of the fresh fruits and vegetable produce section was evaluated, under the point of view of the consumer, in three types of food retail stores in Campo Grande, Brazilian southeast: a grocery store ("quitanda"), a supermarket, and an open-air market. A quantitative-descriptive survey was conducted with 120 individuals, responsible for purchasing fresh fruit and vegetable produce for their homes. To accomplish that, twelve variables were investigated and adapted from the parameters used in the SERVQUAL model, in which the attributes of the retail outlet are pointed out, such as store hygiene and cleanliness and manner by which produce is displayed; employee training traits, such as courtesy and helpfulness; and quality, price range, and variety of the produce for sale. The results reveal that shopping for grocery is done weekly; 80% of the shoppers interviewed do their shopping in supermarkets and 94% do theirs in open-air markets. The open-air market had the best results in the attributes for which they were evaluated when compared with the grocery store and the supermarket. The study also points out that the older the shopper the more often he/she does grocery shopping.
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Antczak, Tomasz, and Rafał Weron. "Point of Sale (POS) Data from a Supermarket: Transactions and Cashier Operations." Data 4, no. 2 (May 11, 2019): 67. http://dx.doi.org/10.3390/data4020067.
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As queues in supermarkets seem to be inevitable, researchers try to find solutions that can improve and speed up the checkout process. This, however, requires access to real-world data for developing and validating models. With this objective in mind, we have prepared and made publicly available high-frequency datasets containing nearly six weeks of actual transactions and cashier operations from a grocery supermarket belonging to one of the major European retail chains. This dataset can provide insights on how the intensity and duration of checkout operations changes throughout the day and week.
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Dewanto, Mega Ria, and Salamatun Asakdiyah. "ANALISIS PENGARUH KUALITAS PELAYANAN KEPUASAN HARGA TERHADAP KEPUTUSAN PEMBELIAN SWALAYAN NABILA YOGYAKARTA." Jurnal Fokus Manajemen Bisnis 5, no. 1 (January 28, 2020): 56. http://dx.doi.org/10.12928/fokus.v5i1.1616.
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Retail business in Indonesia has developed quite rapidly in the last few years with various forms and types. Competition in the retail or retail business which is currently increasingly fierce forces retail or retail business entrepreneurs to compete with each other to try to attract the attention of consumers. This study aims to determine and analyze the variables of service quality, satisfaction and price partially or jointly with purchasing decisions at the Nabila supermarket in Yogyakarta. In this study the sample used was a portion of Nabila Yogyakarta self-service consumers using Purposive Sampling techniques totaling 100 people. The analysis technique used is multiple linear regression analysis. The results of this study are that Service Quality has a positive and significant influence on the purchasing decisions of Nabila Supermarket customers in Yogyakarta with a regression coefficient of 0.409 (positive) and a tcount of 3.351 and a probability of error (p) = 0.001. Satisfaction variable has a positive and significant influence on the purchasing decisions of Nabila Supermarket customers in Yogyakarta with a regression coefficient of 0.249 (positive) and a tcount of 2.466 and p = 0.015. Price variable has a positive and significant influence on customer purchasing decisions in Nabila Yogyakarta with a regression coefficient of 0.336 (positive) and the significance test for the coefficient obtained is 3.751 and p = 0.000. Variable Service Quality, Satisfaction and Price simultaneously influence the customer purchasing decisions on users of Yogyakarta Nabila Supermarket with F statistics obtained by Fcount of 17.961 and the probability of error (p) = 0,000.
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Cameron, Nairne, Carl G. Amrhein, Karen E. Smoyer-Tomic, Kim D. Raine, and Lee Yen Chong. "Cornering the Market: Restriction of Retail Supermarket Locations." Environment and Planning C: Government and Policy 28, no. 5 (October 2010): 905–22. http://dx.doi.org/10.1068/c0915.
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Vieira, Jose, Hugo Yoshizaki, and Linda Ho. "Collaboration intensity in the Brazilian supermarket retail chain." Supply Chain Management: An International Journal 14, no. 1 (January 23, 2009): 11–21. http://dx.doi.org/10.1108/13598540910927269.
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Talbot, Luke, Graham Purnell, Stephen J. James, and Christian James. "Operating temperatures of supermarket frozen retail display cabinets." International Journal of Refrigeration 117 (September 2020): 81–93. http://dx.doi.org/10.1016/j.ijrefrig.2020.04.017.
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Ali Khan, Junaid, Shiming Deng, and Muhammad Hammad A.K. Khan. "An Empirical Analysis of Inventory Turnover Performance Within a Local Chinese Supermarket." European Scientific Journal, ESJ 12, no. 34 (December 31, 2016): 145. http://dx.doi.org/10.19044/esj.2016.v12n34p145.
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Retail inventory is an important indicator for retailers as well as their shareholders and suppliers. Inventory enables retailer to sell products to customer but excessive or slow moving inventory also add extra cost. For shareholders and suppliers this is an indication of retailer’s bright or grim future. The aim of this research is to analyze the inventory turnover’s impact on the performance variables of profit margin percentage and sale surprise in one of the retailing firm of Hubei province China. We will study if inventory turnover is affected by profit margin percentage and sale surprise similarly across all categories and modes of operation in retail firm or there is some variation in the known behavior. We will be testing our hypothesis on data of a large local supermarket chain that operates in the Hubei province of China. They have multiple supermarkets in the tier 1 and tier 2 cities of the province. We investigate correlation of inventory turnover with profit margin percentage and sale surprise across different categories and modes of operation. The analysis reveals that there is a negative correlation between Inventory Turnover and profit margin percentage, while positive correlation exists between Inventory Turnover and Sale surprise across all categories and modes. But its rate of correlation varies between categories and channel structure.
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Desai, Devang, and Milind Phadtare. "Attributes Influencing Retail Store Choice Decision of Shoppers: A Case of Pune City." Vision: The Journal of Business Perspective 21, no. 4 (November 1, 2017): 436–48. http://dx.doi.org/10.1177/0972262917733194.
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The consumer markets in India are expected to reach about US$1.5 trillion from the existing US$750 billion by 2021. Emergence of new retail formats and entry of new players in every format is also likely to increase competition in Indian retail sector. It has, thus, become important for the retailers to know how shoppers choose a store from various options available to them. The article aims to achieve data reduction while identifying various store attributes that influence the choice of stores by shoppers while purchasing grocery items from supermarkets. We collected primary data from 300 shoppers using personally administered questionnaire in select supermarkets in Pune. We used exploratory factor analysis to identify the attributes and the factor structure. We then used confirmatory factor analysis to validate the same. Thus, we developed a scale consisting of nine store attributes converging under two factors to understand shoppers’ decision to choose a particular supermarket for their grocery purchases.
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Dokcen, Charles, Vincent Obedgiu, and Gideon Nkurunziza. "Retail atmospherics and retail store patronage of supermarkets in emerging economies: mediating role of perceived service quality." Journal of Contemporary Marketing Science 4, no. 1 (June 17, 2021): 83–111. http://dx.doi.org/10.1108/jcmars-09-2020-0037.
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PurposeThe purpose of the study is to establish the mediating role of Perceived Service Quality on the relationship between Retail Atmospherics and Retail Store Patronage of Supermarkets in Emerging Economies using empirical evidence from Uganda.Design/methodology/approachThe study used a cross-sectional research design and quantitative approach to understand stand the structured reality of Retail Store Patronage of supermarkets in context of emerging economies. In the context of this study, the data were drawn from Uganda's supermarkets. A sample of 1,504 customers were selected from 136,270 customers. Data was collected from supermarket customers using closed ended questionnaire. Descriptive and inferential statistics were derived to describe the behavior of customers and draw conclusions on population using sample statistics. Correlation analysis was used to establish the degree of association between the variables. Hierarchical regression was applied to assess the unique contribution of each variable; control variables-income and age, predictor variables – Retail Atmospherics and Perceived Service Quality on dependent variable – Retail Store Patronage. Mediation was done following the four-step procedures of mediation of Baron and Kenny (1986).FindingsThe results revealed significant positive relationship between Retail Atmospherics, Perceived Service Quality and Retail Store Patronage, confirming the direct hypotheses. Perceived Service Quality partially mediated the relationship between Retail Atmospherics and Retail Store Patronage. The findings depict that Retail Store Patronage is influenced directly by Retail Atmospherics and indirectly through Perceived Service Quality as a mediating variable. However, in situations where the atmospherics is good but perceived service quality is poor, Retail Store Patronage may not be fully realized.Originality/valueThe study provides information that is relevant for filling the practical and theoretical gap in the Retail Store Patronage in Ugandan supermarkets. Previous research studies investigated patronage behavior of shoppers in single retail units yet there is paucity of research on patronage behavior across different retail formats in the world. This study can be generalized and have strategic implications to developing economies that seek to grow and sustain their businesses. It points to the gaps that are normally overlooked and could lead business failure. The focus of most previous studies were on developed economies more especially Europe and America. This study in particular focused on the role of perceived service quality in the relationship between retail atmospherics and customer retail store patronage in emerging economies like Uganda as a testing ground.
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Lee, Hyunok, Jikun Huang, Scott Rozelle, and Daniel Sumner. "Wine Markets in China: Assessing the Potential with Supermarket Survey Data." Journal of Wine Economics 4, no. 1 (2009): 94–113. http://dx.doi.org/10.1017/s1931436100000705.
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AbstractThe emergence of grape wine as a mainstream alcoholic beverage in China is relatively new. However, rapidly increasing wine consumption in China provides a significant trade potential for the United States and other wine exporting countries. This paper investigates the Chinese wine market using retailer data with a focus on imported wines. Supermarkets are identified as major retail outlets for foreign wines, and this paper uses data from a recent supermarket wine survey in China. Our data indicate that about half of our sample stock foreign wines. On average, 21 percent of total wine shelf space is allocated to foreign wines and larger stores are associated with larger shares of shelf space for foreign wines. Among foreign wines, French wine dominates. Of 31 supermarkets that sell foreign wines, 26 stores carry French wine, and in all but two of these stores more than half of the foreign wine shelf space is devoted to French wine. Australia, Chile, Italy and the United States follow in terms of number of stores carrying wines. Supermarkets in our sample allocate most of their shelf space to red wine for both domestic (93%) and foreign (82%) wines. The average median price for foreign wines (94 yuans per bottle) was more than double the equivalent price for domestic wines (42 yuans). (JEL Classification: N55, Q13, Q19)
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Shariff, S. Sarifah Radiah, Zurriyati Bakri, and Pa'ezah Hamzah. "Association Rules for Purchase Dependency of Grocery Items." Social and Management Research Journal 13, no. 2 (December 31, 2016): 61. http://dx.doi.org/10.24191/smrj.v13i2.5271.
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Customer purchasing behaviour is reflected in the choice of products consumers purchased. An item that a customer purchases sometimes depends on the purchase of another item. Retailers can use purchasing dependencies for planning replenishment of inventory to avoid stock-outs. However, such dependencies are usually not visible. This study uses the data mining approach in finding associations between products purchased by customers from a supermarket and four retail shops. Primary data were obtained from 130 single-sales transactions made over a seven days period by customers of the supermarket and retail stores. Association rules for purchase dependencies were mined using two different algorithms, Apriori and Carma, on IBM SPSS Modeller 15. Results indicated that for retail shops, the purchase of grocery products depends on the availability of fresh food items with 83.33% confidence, and 40% of the customers tend to purchase both items within one transaction. For the supermarket, customers are 27.06% more frequent to buy grocery products together with health beauty products and fresh foods items with 96.66% confidence.
Keywords: purchase dependency, association rules, apriori model, carma model
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Terblanche, N. S., and C. Boshoff. "The measurement of consumer satisfaction with selected elements of the total retail experience: An exploratory study of fast food and supermarket retailers." South African Journal of Economic and Management Sciences 4, no. 1 (March 31, 2001): 99–117. http://dx.doi.org/10.4102/sajems.v4i1.2632.
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Although attempts have been made to identify some of the dimensions of retail shopping experience, these have been largely fragmented and uncoordinated. No attempt has yet been made to combine the efforts of many retailing students into a comprehensive model that accurately describes the total retailing experience. Also, very little is known about the relationship between the individual dimensions of retail shopping and customer satisfaction. This study attempts to reduce this gap in South African retailing literature by, first modelling the total retailing experience and, then, assessing the influence of selected individual retailing dimensions on customer satisfaction. It also investigates whether the impact of these dimensions of the retailing experience differs between fast food restaurants and supermarket retailers. The empirical results suggest a fairly consistent pattern of relationships between fast food restaurants and supermarkets.
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Spielmann, Nathalie, and Margot Bernelin. "Locavores: where you buy defines who you are." International Journal of Retail & Distribution Management 43, no. 7 (July 13, 2015): 617–33. http://dx.doi.org/10.1108/ijrdm-03-2014-0028.
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Purpose – The purpose of this paper is to understand what motivates consumers, in particular consumers of local food products or locavores, to purchase in local retail channels vs traditional supermarkets. Using the Theory of Reasoned Action, and reviewing the literature on traceability, social relationships, involvement, values, motivation, and distribution channels, the authors propose a model explaining the antecedents and consequences of local food consumption for both locavores and traditional supermarket consumers. Design/methodology/approach – Face to face interviews were conducted in supermarket and farmers market contexts in a mid-sized city in France. A structural equation modelling was used to explain the relationship between the examined variables. Findings – The results suggest that consumers in traditional food distribution channels are not very involved with local food products. Alternatively, this research shows that for locavores, traceability and social links are positively related to involvement with local food products, which lowers price perceptions and positively influences utilitarian shopping value. Originality/value – The research provides a first empirical and academic perspective on local food consumption within different food retail channels in Europe. Much of the recent results on locavores and their behaviours have been conducted in North America and/or have remained rather conceptual.
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E. Mang’unyi, Eric, and Krishna K. Govender. "Antecedents to consumer buying behavior: the case of consumers in a developing country." Innovative Marketing 15, no. 3 (September 27, 2019): 99–115. http://dx.doi.org/10.21511/im.15(3).2019.08.
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While consumers play a very crucial role in the marketing strategies of companies, effective development of strategies must satisfy their needs and wants. Therefore, an evaluation and understanding of the underlying factors and/or dimensions influencing consumer buying behavior are critical for supermarkets to both retain and acquire new customers. The article reports on factors impacting the consumer buying behavior and the relationship among the factors. The study uses data from a cross-sectional survey conducted within a random sample of 699 customers at 17 supermarkets in Nairobi, Kenya. Reliability and factorial validity of the self-administered questionnaire were evaluated and considered satisfactory, while structural equation modelling (SEM) was used to test several hypotheses. Social characteristics were a good predictor of the consumers’ inclination to patronize a supermarket, thus directly influencing the buying behavior. A strong positive connection between psychological factors and buying behavior was ascertained based on income, which suggests that although psychological characteristics impact consumer attitudes towards the supermarket, income and education levels may well play a determining role in this regard. Retail marketers in general and in Kenya in particular are encouraged to be cognizant of the above when developing strategic marketing programs to increase the level of patronage. As a research paper, the study is limited to the data and prior empirical research. It offers the benefit of new research directions for marketing managers in understanding and satisfying the consumers. The main contribution of the present research, interdisciplinary in nature due to combining elements linked to both marketing and psychology, is its focus on consumer buying behavior towards supermarkets in a developing country, thus producing revealing insights.
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Gonzalez-Lafaysse, Linda, and Catherine Lapassouse-Madrid. "Facebook and sustainable development: a case study of a French supermarket chain." International Journal of Retail & Distribution Management 44, no. 5 (May 9, 2016): 560–82. http://dx.doi.org/10.1108/ijrdm-01-2015-0012.
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Purpose – Over the past decade climate change has become an inescapable aspect of social responsibility for the major retail chains who have sought to incorporate the environmental considerations into their communication strategies. The purpose of this paper is to look more closely at communications campaigns based on environmental theme through social networks. Design/methodology/approach – In this respect, social media can be considered a direct communication tool conducive to the promotion of sustainable development. Therefore, the paper is based on a year-long study of one group’s official Facebook page. Findings – The conclusions highlight the need for retail chains to strengthen the perceived consistency of their communication strategies on this subject, in order to retain their credibility. Practical implications – Encouraging consumers’ contributions via Facebook may be considered as a relevant practice for greening retail, on the condition that internet users are convinced of the value and interest of this process, as examples of a company’s concrete actions, which provide hard evidence of its stated commitments. The authors also point out the implications of the results in the emerging context of omni-channel retailing. Originality/value – This paper provides two kinds of added value. First its explore retailers’ practice on the subject of green marketing. Second, it provides significant learnings regarding the potential impact of communication in social media.
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Michelson, Hope, Stephen Boucher, Xinzhe Cheng, Jikun Huang, and Xiangping Jia. "Connecting supermarkets and farms: the role of intermediaries in Walmart China's fresh produce supply chains." Renewable Agriculture and Food Systems 33, no. 1 (January 12, 2017): 47–59. http://dx.doi.org/10.1017/s174217051600051x.
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AbstractThis paper identifies and describes the recent emergence of a new class of private sector intermediaries in fresh fruit and vegetable (FFV) supermarket supply chains in China. These intermediaries play key roles that determine the ways in which farm households participate in and the benefits they derive from new retail-led market opportunities associated with the supermarket sector's shift from FFV procurement through wholesale markets towards more direct contracting with farm communities. This paper provides a comprehensive description of 198 FFV supply chain intermediaries working with Walmart China in 2014, including their historical background, infrastructure investments, downstream marketing and upstream sourcing. We find that these actors play an increasingly critical role in the organization of land, labor and production through contracts. Our study provides critical insights for understanding both the trends in vertical coordination of China's developing agricultural sector and the pace of the country's agricultural modernization. Walmart is a leading international supermarket chain with a growing presence in China, and evidence suggests that their supply chain strategies are similar to other large supermarkets in the region. Results are also relevant to understanding current challenges in China related to food safety and quality, a top priority in recent years.
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Fofana, Abdulai, and Shabbar Jaffry. "Assessing retail market competition for multi-aquaculture products." Journal of Economic Studies 42, no. 3 (August 10, 2015): 462–76. http://dx.doi.org/10.1108/jes-08-2013-0117.
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Purpose – The purpose of this paper is to investigate market competition for three product types of salmon (smoke, fresh and whole salmon) to understand whether supermarkets are exercising market power over salmon consumers in the UK retail market. Design/methodology/approach – Competition and the corresponding pricing conduct among supermarkets are tested by applying dynamic structural simultaneous system equations and using similar data set used by Jaffry et al. (2003). Findings – The results indicate that the market is competitive for fresh fillets and whole salmon but retailers appeared to exert some level of market power for smoke salmon. The hypothesis that market power is the same for all three products in the study was rejected; further indicating that the market for fresh products are competitive while retailers may be exercising market power over consumers for smoke salmon. Research limitations/implications – Current data limitations did not allow the investigation to cover the past few years in the modelling process. However, the results are still relevant as there have been no major structural changes in aquaculture products retailing landscape in the recent past. Practical implications – Concerns over the supermarkets’ exercise of market power over consumers have prompted the competition authorities to continue investigating the situation in the UK supermarket sector since 1996. The most recent investigation by competition authorities was in 2006. In all cases, no evidence of market power was found despite increased market concentration. Results from this study generally uphold the claim of the competition authorities in the UK. Originality/value – This is the first study to use a model within a structural econometric framework of firms to test for competitiveness of salmon products in the UK market place.
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Alexander, Andrew, Dawn Nell, Adrian R. Bailey, and Gareth Shaw. "The Co-Creation of a Retail Innovation: Shoppers and the Early Supermarket in Britain." Enterprise & Society 10, no. 3 (September 2009): 529–58. http://dx.doi.org/10.1017/s1467222700008156.
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In this paper we examine shoppers' reactions to the development of early supermarket retailing in post-war Britain. Positioning our discussion in relation to multi-disciplinary contributions on the role of consumers in innovation, we argue that more attention needs to be given to the shopper's input in the debate on retail innovation, including the supermarket. New oral history data drawn from a nationwide survey is presented in support of our arguments. Shoppers' contributions to the supermarket innovation are shown to be multi-faceted in nature, incorporating processes of co-production and value creation; processes that were altered in the transition from counter-service to self-service retail environments. Shoppers' discussions of such alterations were frequently structured around four aspects of interaction; with the physical environment of the store, with the goods for sale, with other shoppers and with shop staff. Whilst increasingly part of ‘ordinary consumption’ routines, the data highlights that in the switch to the supermarket, shopping became a more reflective activity and one that resulted in a variety of experiences and emotions.
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Wen Siah, Jia, and Soo Fen Fam. "Does service quality of self-checkout technology improve purchasing intention in Malaysia retail industry?" International Journal of Engineering & Technology 7, no. 2.29 (May 22, 2018): 260. http://dx.doi.org/10.14419/ijet.v7i2.29.13328.
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The aim of this research is to determine the factors that affect self-checkout technology service quality and to investigate the relationships among service quality, customer satisfaction and purchasing intention in Malaysian supermarkets. The service quality dimensions include speed, ease of use, reliability, enjoyment and control was adapted from Dabholkar’s attribute based model. A questionnaire-based survey was used and data were collected from 394 customers from selected supermarket at Putrajaya. The data were analyzed using multiple regression analysis by IBM-SPSS version 23. All hypothesis formulated in the study were positive significant. The contribution of this study is to provide practical insights into service quality dimensions for managing customer satisfaction and business performance.
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Scalco, Andréa Rossi, Giuliana Aparecida Santini Pigatto, and Roberta Souza. "Commercialization channels of organic products in Brazil: analysis at the first level of the production chain." Gestão & Produção 24, no. 4 (October 30, 2017): 777–89. http://dx.doi.org/10.1590/0104-530x2189-16.
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Abstract Specialized literature on organic production highlights the presence and concentration of retail, especially supermarkets, in the organic enhancement chain. This presents enormous obstacles for the entrance of small farmers in the production of organic products due to administrative barriers, in addition to pressure for lower prices by the supermarket retail network. This paper investigates the commercialization channels of organic production in Brazil. The survey was undertaken in 2013; questionnaires were sent to 900 out of approximately 11.200 farmers producing organic products; 216 answers were received. Analysis showed that approximately 90% of farmers provided for the internal market and 60% of the products were fresh fruits and vegetables. The distribution of organic products in Brazil is highly fragmented at the local, regional and national levels. The presence of supermarkets and intermediaries in the commercialization of fruits and vegetables is relevant, regardless of the size of the farm. There is a great dispersion of channels in the case of small farmers, although supermarkets rank second. However, direct commercialization (farmers markets) is the main form of commercialization of the produce. Commercialization triggered by social programs has guaranteed a considerable part of the income on small production units or small farms. It seems that high involvement of retail networks and agents in the agribusiness segment causes low development rates in small agricultural units and in local development due to the latter’s low profit margins.
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Yola, Melfa, and Duwi Budianto. "Analisis Kepuasan Konsumen Terhadap Kualitas Pelayanan dan Harga Produk pada Supermarket dengan Menggunakan Metode Importance Performance Analysis (IPA)." Jurnal Optimasi Sistem Industri 12, no. 1 (April 26, 2016): 301. http://dx.doi.org/10.25077/josi.v12.n1.p301-309.2013.
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Currently, the number of retail companies grow rapidly. This condition make high level competition between retailing in Indonesia and each of company need to have effective strategy to survive in retail business. Beside, a number of big company also take opportunity to expand retail business, not only into big size category (e.q. Hypermarket) but also into small size such as mini market. It can be big challenges for Small Medium Enterprise to handle this situation. The Objective of this paper is to explain the priority of importance factors of customer satisfaction in a supermarket, as a strategy for company to survive in retail business. Data is collected by spreading questioner to 385 respondents, and processed by using Importance-Performance Analysis (IPA) to compare between customer's expectations and company's perfomances. There are 11 factors that company must pay attention and it is shown in Cartesian DiagramKeywords: Supermarket, customer satisfaction analysis, Importance Performance Analysis
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Braga Junior, Sergio Silva, Karina Tonelli Silveira Dias Junqueira, Dirceu Da Silva, and Sandra Cristina Oliveira. "Análise sobre a disposição para implementação da logística reversa no varejo supermercadista." International Journal of Innovation 8, no. 2 (August 31, 2020): 204–22. http://dx.doi.org/10.5585/iji.v8i2.17699.
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Purpose: The objective of this research was to analyze the willingness to implement reverse logistics in supermarket retail.Methodology: Data were collected on the practice of reverse logistics from 18 supermarkets and using logistic regression to generate a model for evaluating the disposition for such practice.Originality/Relevance: In the literature, there are no studies that suggest a model for implementation and guidance for reverse logistics, since the model proposed in the present study can be applied in other areas of knowledge.Main results: As a result, it was observed that through the variables that define the characteristics of retail, it is not possible to say whether or not a supermarket will implement the reverse logistics process.Theoretical/methodological contributions: The method used can be used to build management and decision models for both industry and retail.Social/management contributions: Based on this research, companies can apply the model for decision making on the feasibility or not of implementing Reverse Logistics.
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Venter, PF, and M. Dhurup. "Consumer perceptions of supermarket service quality: Scale development and validation." South African Journal of Economic and Management Sciences 8, no. 4 (July 25, 2014): 424–36. http://dx.doi.org/10.4102/sajems.v8i4.1173.
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The retail industry remains one of the largest sectors in the global economy. In South Africa, retailing is one of the toughest and most competitive industries. The South African retail business environment is becoming increasingly hostile and unforgiving, with intense competition from both domestic and foreign companies (Terblanche, 1998: 1). The findings of this preliminary study do provide basic support for a three-factor structure for supermarket service quality in terms of reliability and validity. The reliability analysis, which followed the factor analysis, reflected coefficient α values ranging from 0.85 to 0.90, indicating high internal consistency among variables within each dimension. In today's saturated retail markets, retailersface increasing hurdles to attract and maintain customers.