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1

United States. Office of Personnel Management. Office of Merit Systems Oversight & Effectiveness. Supervisors in the federal government: A wake-up call. [Washington, D.C.]: The Office, 2001.

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2

Moran, Thomas R. Call the roll. [Java, N.Y.?]: T.R. Moran, 2001.

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3

Trotter, Michael D. The Customer Call Center Outback. West Lafayette: Purdue University Press, 2005.

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4

United States. Merit Systems Protection Board. A call to action: Improving first-level supervision of Federal employees. Washington, D.C: U.S. Merit System Protection Board, 2010.

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5

Ontario. Ministry of Agriculture and Food. Veterinary Supervised Health Management For Beef Cow Calf Herds. S.l: s.n, 1986.

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6

Effectiveness, United States Office of Personnel Management Office of Merit Systems Oversight &. Supervisors in the federal government: A wake-up call : report of a special study. [Washington, D.C.?]: U.S. Office of Personnel Management, Office of Merit Systems Oversight and Effectiveness, 2001.

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7

Office, General Accounting. Office of Thrift Supervision: Stronger system controls needed to prevent call report delays : report to the Chairman, Committee on Banking, Housing, and Urban Affairs, U.S. Senate. Washington, D.C: The Office, 1992.

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8

Office, General Accounting. Telecommunications: FCC should include call quality in its annual report on competition in mobile phone services : report to the Honorable Anthony D. Weiner, House of Representatives. Washington, D.C: GAO, 2003.

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9

Not by the Seat of My Pants!: Leadership Lessons for the Call Center Supervisor (N). iUniverse, Inc., 2004.

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10

Reynolds, Penny. Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff. The Call Center School Press, 2004.

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11

United States. Office of Personnel Management, ed. Supervisors In The Federal Government: A Wake-Up Call, January 2001. [S.l: s.n., 2001.

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12

Trotter, Michael D. Manual De Supervision Del Centro De Contacto Con Clientes/ the Customer Call Center Outback: Customer Call Center. Panorama Mexico, 2004.

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13

Trotter, Michael D. The Customer Call Center Outback: A Frontline Supervisor's Map to Success. Purdue University Press, 2002.

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14

Porter, Brooke A., Heike A. Schänzel, and Joseph M. Cheer, eds. Masculinities in the Field. Channel View Publications, 2021. http://dx.doi.org/10.21832/porter7963.

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This volume is an essential reference for designing, analysing and reflecting on field research. It advances the literature on gender by taking a specific focus on masculinities. The accounts of gendered field experiences further the call for gender positionality in research, will aid researchers and be a useful tool for supervisors.
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15

Porter, Brooke A., Heike A. Schänzel, and Joseph M. Cheer, eds. Masculinities in the Field. Channel View Publications, 2021. http://dx.doi.org/10.21832/porter7963.

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This volume is an essential reference for designing, analysing and reflecting on field research. It advances the literature on gender by taking a specific focus on masculinities. The accounts of gendered field experiences further the call for gender positionality in research, will aid researchers and be a useful tool for supervisors.
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16

Notebooks, Creacom. I Can't Keep Calm I'm a Logistics Supervisor: Original Logistics Supervisor Notebook, Workerics Supervisor Journal Gift, Diary, Doodle Gift or Notebook 6 X 9 Compact Size, 109 Blank Lined Pages. Independently Published, 2020.

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17

P, Gandossy Robert, Tucker Elissa, and Verma Nidhi, eds. Workforce wake-up call: Your workforce is changing, are you? Hoboken, N.J: Wiley, 2006.

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18

(Editor), Robert Gandossy, Nidhi Verma (Editor), and Elissa Tucker (Editor), eds. Workforce Wake-Up Call: Your Workforce is Changing, Are You. Wiley, 2006.

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19

Sperino, Sandra F., and Suja A. Thomas. Unequal. Oxford University Press, 2017. http://dx.doi.org/10.1093/acprof:oso/9780190278380.001.0001.

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This book describes what happens when workers file employment discrimination cases in federal court, Judges dismiss cases where supervisors grope women, call them whores and sluts, and repeatedly ask them on dates. Judges dismiss cases where supervisors use racial epithets against black workers. Judges dismiss cases where an employer gives an employee a negative evaluation because of her race. Congress passed discrimination laws that offer broad protections against workplace discrimination. Yet over the past several decades, courts have created ways to analyze discrimination cases in a way that favors employers and disfavors employees. Judges have slowly built up a set of frameworks, rules, and inferences that govern discrimination cases that dismiss cases—instead of properly enforcing the laws. This book examines each of these rules. Many of them are contrary to both the text and the purposes of the discrimination statutes. They are also factually unsupported. While individual rules are troubling enough, when all of the rules are put together, workers have little chance of prevailing.
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20

Call Center People Management Handbook and Study Guide (ICMI's Handbook/Study Guide). 2nd ed. Call Center Press, 2003.

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21

Feierherd, Guillermo Eugenio, Patricia Pesado, and Osvaldo Mario Spositto, eds. Computer Science & Technology Series. Editorial de la Universidad Nacional de La Plata (EDULP), 2015. http://dx.doi.org/10.35537/10915/48825.

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CACIC’14 was the twentieth Congress in the CACIC series. It was organized by the Department of Engineering and Technological Research at the La Matanza National University in La Matanza, Buenos Aires. The Congress included 13 Workshops with 135 accepted papers, 3 Conferences, 3 technical panels, 2 invited tutorials, different meetings related with Computer Science Education (Professors, PhD students, Curricula) and an International School with 6 courses. CACIC 2014 was organized following the traditional Congress format, with 13 Workshops covering a diversity of dimensions of Computer Science Research. Each topic was supervised by a committee of 3-5 chairs of different Universities. The call for papers attracted a total of 230 submissions. An average of 2.5 review reports were collected for each paper, for a grand total of 594 review reports that involved about 206 different reviewers. A total of 135 full papers, involving 445 authors and 78 Universities, were accepted and 24 of them were selected for this book.
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22

Finochietto, Jorge Raúl, and Patricia Mabel Pesado, eds. Computer Science & Technology Series. Editorial de la Universidad Nacional de La Plata (EDULP), 2014. http://dx.doi.org/10.35537/10915/58553.

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CACIC’13 was the nineteenth Congress in the CACIC series. It was organized by the Department of Computer Systems at the CAECE University in Mar del Plata. The Congress included 13 Workshops with 165 accepted papers, 5 Conferences, 3 invited tutorials, different meetings related with Computer Science Education (Professors, PhD students, Curricula) and an International School with 5 courses. CACIC 2013 was organized following the traditional Congress format, with 13 Workshops covering a diversity of dimensions of Computer Science Research. Each topic was supervised by a committee of 3-5 chairs of different Universities. The call for papers attracted a total of 247 submissions. An average of 2.5 review reports were collected for each paper, for a grand total of 676 review reports that involved about 210 different reviewers. A total of 165 full papers, involving 489 authors and 80 Universities, were accepted and 25 of them were selected for this book.
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23

Feierherd, Guillermo Eugenio, Patricia Mabel Pesado, and Claudia Cecilia Russo, eds. Computer Science & Technology Series. Editorial de la Universidad Nacional de La Plata (EDULP), 2016. http://dx.doi.org/10.35537/10915/58554.

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CACIC’15 was the 21thCongress in the CACIC series. It was organized by the School of Technology at the UNNOBA (North-West of Buenos Aires National University) in Junín, Buenos Aires. The Congress included 13 Workshops with 131 accepted papers, 4 Conferences, 2 invited tutorials, different meetings related with Computer Science Education (Professors, PhD students, Curricula) and an International School with 6 courses. CACIC 2015 was organized following the traditional Congress format, with 13 Workshops covering a diversity of dimensions of Computer Science Research. Each topic was supervised by a committee of 3-5 chairs of different Universities. The call for papers attracted a total of 202 submissions. An average of 2.5 review reports werecollected for each paper, for a grand total of 495 review reports that involved about 191 different reviewers. A total of 131 full papers, involving 404 authors and 75 Universities, were accepted and 24 of them were selected for this book.
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24

Simari, Guillermo, and Hugo Padovani, eds. Computer Science & Technology Series. Editorial de la Universidad Nacional de La Plata (EDULP), 2011. http://dx.doi.org/10.35537/10915/18411.

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CACIC’10 was the sixteenth Congress in the CACIC series. It was organized by the School of Computer Science of the University of Moron. The Congress included 10 Workshops with 104 accepted papers, 1 main Conference, 4 invited tutorials, different meetings related with Computer Science Education (Professors, PhD students, Curricula) and an International School with 5 courses. (<a href="http://www.cacic2010.edu.ar/">http://www.cacic2010.edu.ar/</a>). CACIC 2010 was organized following the traditional Congress format, with 10 Workshops covering a diversity of dimensions of Computer Science Research. Each topic was supervised by a committee of three chairs of different Universities. The call for papers attracted a total of 195 submissions. An average of 2.6 review reports were collected for each paper, for a grand total of 507 review reports that involved about 300 different reviewers. A total of 104 full papers were accepted and 20 of them were selected for this book.
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25

Pesado, Patricia Mabel, Marcelo G. Estayno, and María Fabiana Piccoli, eds. Computer Science & Technology Series. Editorial de la Universidad Nacional de La Plata (EDULP), 2017. http://dx.doi.org/10.35537/10915/61164.

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CACIC’16 was the 22th Congress in the CACIC series. It was organized by the Computer Science Department at the School of Mathematics, Physics and Natural Sciences of the San Luis National University. The Congress included 13 Workshops with 136 accepted papers, 2 Conferences, 2 invited Tutorials, different meetings related with Computer Science Education (Professors, PhD students, Curricula) and an International School with 6 courses. CACIC 2016 was organized following the traditional Congress format, with 13 Workshops covering a diversity of dimensions of Computer Science Research. Each topic was supervised by a committee of 3-5 chairs of different Universities. The call for papers attracted a total of 185 submissions. An average of 2.5 review reports were collected for each paper, for a grand total of 462 review reports that involved about 176 different reviewers. A total of 136 full papers, involving 457 authors and 79 Universities, were accepted and 30 of them were selected for this book.
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26

De Giusti, Armando, Guillermo Simari, and Patricia Pesado, eds. Computer Science & Technology Series. Editorial de la Universidad Nacional de La Plata (EDULP), 2013. http://dx.doi.org/10.35537/10915/58940.

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CACIC’12 was the eighteenth Congress in the CACIC series. It was organized by the School of Computer Science and Engineering at the Universidad Nacional del Sur. The Congress included 13 Workshops with 178 accepted papers, 5 Conferences, 2 invited tutorials, different meetings related with Computer Science Education (Professors, PhD students, Curricula) and an International School with 5 courses. CACIC 2012 was organized following the traditional Congress format, with 13 Workshops covering a diversity of dimensions of Computer Science Research. Each topic was supervised by a committee of 3-5 chairs of different Universities. The call for papers attracted a total of 302 submissions. An average of 2.5 review reports were collected for each paper, for a grand total of 752 review reports that involved about 410 different reviewers. A total of 178 full papers, involving 496 authors and 83 Universities, were accepted and 27 of them were selected for this book.
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27

De Giusti, Armando, Javier Díaz, Armando Eduardo De Giusti, and Javier F. Díaz, eds. Computer Science & Technology Series. Editorial de la Universidad Nacional de La Plata (EDULP), 2012. http://dx.doi.org/10.35537/10915/25904.

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CACIC’11 was the seventeenth Congress in the CACIC series. It was organized by the School of Computer Science of the University of La Plata. The Congress included 11 Workshops with 148 accepted papers, 3 main Conference, 4 invited tutorials, different meetings related with Computer Science Education (Professors, PhD students, Curricula) and an International School with 5 courses. (http://www.cacic2011.edu.ar/). CACIC 2011 was organized following the traditional Congress format, with 11 Workshops covering a diversity of dimensions of Computer Science Research. Each topic was supervised by a committee of three chairs of different Universities. The call for papers attracted a total of 281 submissions. An average of 2.5 review reports were collected for each paper, for a grand total of 702 review reports that involved about 400 different reviewers. A total of 148 full papers, involving 393 authors and 77 Universities, were accepted and 25 of them were selected for this book.
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28

Simari, Guillermo, Patricia Pesado, and José Paganini, eds. Computer Science and Technology Series. Editorial de la Universidad Nacional de La Plata (EDULP), 2010. http://dx.doi.org/10.35537/10915/18409.

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CACIC'09 was the fifteenth Congress in the CACIC series. It was organized by the School of Engineering of the National University of Jujuy. The Congress included 9 Workshops with 130 accepted papers, 1 main Conference, 4 invited tutorials, different meetings related with Computer Science Education (Professors, PhD students, Curricula) and an International School with 5 courses. <a href="http://www.cacic2009.fi.unju.edu.ar/cacic2009ing">CACIC 2009</a> was organized following the traditional Congress format, with 9 Workshops covering a diversity of dimensions of Computer Science Research. Each topic was supervised by a committee of three chairs of different Universities. The call for papers attracted a total of 267 submissions. An average of 2.7 review reports were collected for each paper, for a grand total of 720 review reports that involved about 300 different reviewers. A total of 130 full papers were accepted and 20 of them were selected for this book.
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29

Office of Thrift Supervision: Stronger system controls needed to prevent call report delays : report to the Chairman, Committee on Banking, Housing, and Urban Affairs, U.S. Senate. Washington, D.C: The Office, 1992.

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30

Dame Rosalyn, DBE, QC, Higgins, Webb Philippa, Akande Dapo, Sivakumaran Sandesh, and Sloan James. Part 2 The United Nations: What it is, 4 The Trusteeship Council. Oxford University Press, 2017. http://dx.doi.org/10.1093/law/9780198808312.003.0004.

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The Trusteeship Council was established as a principal organ of the UN and charged with responsibility for assisting in the administration and supervision of ‘trust territories’. It carried out this function in relation to 11 trust territories between 1946 and 1994. On 25 May 1994, the process of self-government or independence for the people of Palau—the last remaining trust territory—was completed. On 1 November 1994, the Trusteeship Council suspended its functioning. Despite calls for its dissolution, the Trusteeship Council remains in existence and continues to meet periodically. However, it does not carry on any substantive activity and is instead ‘reduced to a purely formal existence’. This chapter discusses the Council’s membership, procedure and meetings, functions, objectives, trust territories, non-self-governing territories, relations with other principal organs, and reform.
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31

-Memo, manual. Keep Calm I Have a Spreadsheet for That : : Funny Gag Office Gifts for Men and Women, Boss, Supervisor and Director / Sarcastic Office Lined Notebook Funny Office Humor Gag Gift . Independently Published, 2020.

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32

Publishing, SHOUL's Coworker Gag Gift Funny Office. Keep Calm I Have a Spreadsheet for That: 6 X 9 Blank Lined Coworker Gag Gift Funny Office Notebook Journal,Coworker Gifts for Men , a GREAT GAG GIFT for BOSS,MANAGER,SUPERVISOR,COWORKER. Independently Published, 2020.

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33

Geyh, Charles Gardner. Who is to Judge? Oxford University Press, 2019. http://dx.doi.org/10.1093/oso/9780190887148.001.0001.

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An elected judiciary is virtually unique to the American experience, and creates a paradox in a representative democracy. Elected judges take an oath to uphold the law impartially, which calls upon them to swear off the influence of the very constituencies they must cultivate in order to attain and retain judicial office. This paradox has given rise to perennially shrill and unproductive binary arguments over the merits and demerits of elected and appointed judiciaries, which this project seeks to transcend and reconceptualize with a search for middle ground. When the exaggerated arguments of disputants on both sides of the debate are identified and discounted, it becomes possible to approach consensus. By better informing the judicial selection debate with the lessons of law, politics, psychology, history, and anthropology, participants are better able to sort wheat from chaff and limit the scope of their disagreements. While consensus can thus be approached, it is unlikely to be achieved, because disuniformity is both inevitable and desirable. It is inevitable as long as state and regional histories, political cultures, and current events differ significantly enough to cultivate competing views as to whether judges can be better trusted to uphold the law with or without voter supervision. It is desirable, because a menu of viable, alternative selection systems enables states to address the legitimacy problems that their courts encounter over time, without devolving into constitutional crisis.
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34

Sabbe, Marc, K. Bronselaer, and O. Hoogmartens. The emergency medical system. Oxford University Press, 2015. http://dx.doi.org/10.1093/med/9780199687039.003.0007.

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The mission of the emergency medical services is to promote and support a system that provides timely, professional, and state-of-the art emergency medical care, including ambulance services, to anyone who is victim of a sudden injury or illness, at any time or location and at any phase of the emergency incident. These phases include lay people’s prevention and preparedness, occurrence of the problem, its detection, alarming of trained responders, help provided by bystanders and trained pre-hospital providers, transport to the appropriate hospital, and, if necessary, admission or transfer to a more appropriate hospital. In order to meet the goal outlined, emergency medical services must work closely with local and state officials—fire and rescue departments, other ambulance providers, hospitals, and other agencies—to foster a smooth functioning network. The term emergency medical services evolved to reflect a change from a simple system of ambulances, providing only transportation, to a system in which actual medical care is given at the scene and during transport. Medical supervision and/or participation of emergency medicine physicians in the emergency medical services systems contribute to the quality of medical care. This emergency medical services network must be capable of responding instantly and reliably around the clock, with well-trained, well-equipped personnel linked, as needed, through a strong communication system. Research plays an important role in conserving resources and improving the delivery of health care. This chapter gives an overview of the different aspects of emergency medical services and calls for high-quality research in pre-hospital emergency care in a true partnership between cardiologists and emergency physicians.
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