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Stålbrand, Fredrik. "Supplier Relationship Management in Intelbras Improving quality through buyer-supplier cooperation Fredrik." Thesis, Högskolan i Borås, Institutionen Ingenjörshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17501.
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Competitive forces in today‟s business world are putting firms under pressure to improve quality, delivery performance, and responsiveness while simultaneously reducing cost, which for many companies have resulted in increased outsourcing of activities. Consequently a greater dependency on suppliers‟ performance in terms of quality and delivery service has evolved.Companies are therefore exploring ways to leverage their supply chains, by developing their supply chain structure and continually evaluating the role of suppliers in their activities. As supply chains have evolved, a number of different supply chain structures have emerged, based upon the networks and the level of collaboration between the buyer and supplier. The optimization of a supply chain process has proven to lead inevitably to a growing interdependence among supply chain partners. Treating all suppliers the same is no longer feasible, and a failure to recognize that some suppliers have different needs than others.The research conducted in this thesis was aimed at finding strategies, and approaches of effectively working with supplier relationship management.The empirical study was conducted at Intelbras, a Brazilian electronics manufacturer, which has a large percent of its production outsourced. Intelbras has recently segmented their supply-base into two segments; suppliers of commodity type items and suppliers of critical items. For suppliers of critical items, quality agreements were developed to attend the special needs of selected items.The findings of the research was compared and analyzed with the empirical data, which resulted in a few suggestions of possible future developments for Intelbras.Keywords: Supplier Relationship Management, Strategic Segmentation, Total Cost of Ownership, Buyer-Supplier Cooperation, Quality AgreementProgram: Industriell ekonomi - affärsingenjör
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BJÖRK, JESSICA, and HANNA HEDIN. "The management of supplier relationships for medium sized retail companies: a three-dimensionalsegmentation model." Thesis, KTH, Industriell Management, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-189500.
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Companies have limited human, financial and technical resources, which makes it crucial toallocate them in an efficient way in order to stay competitive in today's market. One way of doing this is to classify a company's suppliers into different categories, and differentiate the management of each supplier category. Previous studies within the field mostly focus on larger, manufacturing companies, and there is a lack of segmentation models suitable for retail firms. Further, existing literature on supplier relationship management fail on giving concrete actions on how to manage different types of suppliers. This study addresses this by extending the literature on supplier segmentation and supplier relationship management in the context of a medium sized retail company offering a diversified product portfolio. The study was performed as a case study on a Nordic retail company that produced both private label products and brand named products, where this study focused on its private label suppliers. The purpose of the study was to develop a supplier segmentation model for guidance in managing supplier relationships for retail companies with diversified product portfolios, and this was met by collecting both qualitative and quantitative data through interviews, workshops, structured questions and archival data. The main findings were a number of identified characteristics of the supplier base of the case company and the determination of different types of buyer-supplier relationships. This ultimately culminated into the empirical contributions of 1) a developed supplier segmentation model suitable for medium sized retail companies offering a diversified product portfolio, and 2) recommended actions on how to manage suppliers, corresponding to each segment in the model.Företag har begränsade resurser vad gäller finansiellt, tekniskt och humant kapital, vilket gör det ytterst viktigt att fördela sina resurser på ett så effektivt sätt som möjligt för att hålla sig konkurrenskraftiga. Ett sätt att göra detta är att klassificera sina leverantörer i olika kategorier, samt differentiera hur varje kategori ska hanteras. Tidigare studier inom ämnet har mestadels fokuserat på större tillverkningsindustriföretag, och det saknas segmenteringsmodeller som är anpassade för retailföretag. Vidare är befintlig litteratur på supplier relationship management knapphändig i att ge konkreta rekommendationer för hur olika typer av leverantörer ska hanteras. Den här studien adresserar detta genom att utvidga litteraturen på supplier segmentation och supplier relationship management i kontexten av ett mellanstort retailföretag med en diversifierad produktportfölj. Studien genomfördes som en case-studie på ett nordiskt retailföretag som sålde både märkesprodukter och egna märkesvaror, där den här studien endast berörde leverantörer för egna märkesvaror. Syftet med studien var att utveckla ett övergripande ramverk för guidning av hur leverantörsrelationer i retailföretag med diversifierade produktportföljer ska hanteras, och detta uppfylldes genom att samla både kvalitativ och kvantitativ data genom intervjuer, strukturerade frågor, workshops samt arkivdata. De huvudsakliga resultaten var ett antal identifierade egenskaper hos leverantörsbasen av caseföretaget och en bestämd uppdelning av olika leverantörsrelationer. Detta mynnade tillslut ut i två empiriska bidrag i form av 1) en utvecklad leverantörssegmenteringsmodell för medelstora retailföretag som erbjuder en diversifierad produktportfölj, samt 2) rekommenderade handlingar för hur olika leverantörer ska hanteras, som svarar till varje segment i modellen.
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Fries, Andreas Johannes. "Supplier relationship management : ein begriffliches und prozessuales Konzept /." Köln : Förderges. Produkt-Marketing, 2006. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014880207&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Sánchez, Rajiv, Bryan Reyes, Edgar Ramos, and Steven Dien. "A Modeling the Supplier Relationship Management in Agribusiness Supply Chain." Springer, 2021. http://hdl.handle.net/10757/656089.
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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial.This research analyzes the current studies of supplier relationship management (SRM), based on a literature review to contrast and compare the evolution of SRM in agribusiness-oriented supply chain management (SCM). The result obtained in this research shows the agribusiness and its relationship with its suppliers. It also strives to identify potential models for a strong SRM. An SRM model is proposed to visualize the components that make up the management of suppliers in the agribusiness supply chain (SC).
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Reske, Jens. "Supplier relationship risk management Risikomanagement bei der elektronisch gestützten Beschaffung." Hamburg Kovač, 2005. http://www.verlagdrkovac.de/3-8300-2302-2.htm.
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Reske, Jens. "Supplier Relationship Risk Management : Risikomanagement bei der elektronisch gestützten Beschaffung /." Hamburg : Kovač, 2006. http://www.verlagdrkovac.de/3-8300-2302-2.htm.
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Stevens, Merieke. "Buyer-supplier relationship management : towards a multidimensional and dynamic approach." Thesis, University of Cambridge, 2011. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.609817.
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Goerisch, Raphael, and Küpper Hendrik. "Supplier Relationship Management in China and Taiwan : A case study with Bufab to identify the main criteria for a healthy supplier buyer relationship." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-40075.
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Background: Supply chain relations go far beyond simple transactions of money and goods. Today, with a low depth of added value in most companies, and low prices in China and Taiwan, sourcing in these countries is very common. Managing the relationship with these suppliers to increase the performance of the whole supply chain is crucial. We identified the cultural dimensions of trust, power, communication and time as most influential for the supplier buyer relationship and structure our paper accordingly. Purpose: Investigate the connection between supplier relationship management (SRM) and culture. We investigated which cultural factors in Taiwan and China may hinder a relationship with a foreign buyer and what factors are drivers for a healthy relationship. Method: We conducted a case study with the company Bufab and their suppliers in China and Taiwan. After a literature review, we interviewed nine representatives from Bufab, ten suppliers and one Taiwanese professor knowledgeable in the topic. Further, we did a survey with Taiwanese and Chinese suppliers and added a European reference group to distinguish particularities. We analyzed the findings using content analysis. Conclusion: We identified that the dimensions of trust, power, communication and time are most relevant for the supplier-buyer relationship. The results show that these dimensions have a significant impact on the business relationship between a local Chinese or Taiwanese company and a foreign buyer. Managing these differences can provide the buying company with a competitive advantage.
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KASSEM, ALEXANDER, and HAKIM LIAM JAFAR. "Assessing critical success factors (CSFs) for a supplier in a relationship-driven B2B-market." Thesis, KTH, Industriell Management, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-199221.
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It is necessary for firms to consider and understand sales and buying processes to improve relationship initiation and accommodate the buyers and end-customers. Relationships within the supply chain enable firms to access beneficial abilities to overcome challenges and complexities of new products, shrinking time to market, capital intensities and thus meeting competitive challenges. Developing strategic partnerships with key supply chain actors is an emerging trend in supply chain management. Firms are seen as complex nodes in interdependent supply chain networks where competitive advantages are met by collaboration and co-creation in the business environment. The aim of this study is to investigate the problem areas and assess the critical success factors for a supplier within a relation driven B2B three-tier supply chain network by adopting an abductive, theory-building methodology using qualitative case studies, using the case company as a focal firm. Two different three-tier supply chains are investigated within the focal company with an endcustomer, a buyer and a supplier in each supply chain structure. The study offered us four dominant themes common to all findings. These are structural power within the supply chain network, relationship stability with the end-customer, market knowledge and structural network position. In our discussion, we looked for common denominators to frame our propositions. We organized the propositions in each of the four key themes that emerged from the findings. We then incorporated literature at this stage to compare and contrast our findings, essentially using the literature study as an additional source of validation. The main theoretical contributions of this research involve targeting a new area of importance in the crossroads of supply chain management, customer relationship management and knowledge management, and identifying four critical success factors in a market entry on a relationship-driven industrial B2B market.
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Hartick, Johannes 1965. "Customer/supplier relationship in innovative system development in the automotive industry." Thesis, Massachusetts Institute of Technology, 2003. http://hdl.handle.net/1721.1/91779.
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Chen, Li. "Supplier Management in Chinese State-owned enterprises : A case study of bounded relationships from the perspective of buyer." Thesis, Högskolan i Gävle, Akademin för teknik och miljö, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-9727.
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Motivation: Chinese stated-owned enterprises (SOEs) play an increasingly role in Chinese economy although, its management for its suppliers are yet not in an effective manner in the situation mentioned in this case. Even though the Kraljic (1983) matrix is commonly used as a guideline for how to manage suppliers, there is a lack of studies based on Kraljic that have analysed the situation where the buyer are bound to and unable to switch its suppliers. Purposes: the purpose of this paper is to first to analyse the situation in the case by applying the Kraljic matrix, and second to explore the major challenges in terms of cost, communication and supplier selection in dealing with the supplier relationships. Specifically the analysis concern how factors like political risk, “Guanxi” and CSR restrict the way the case company manage its suppliers. In addition, appropriate supplier management strategies are formulated based on the findings. Research methods: in order to achieve the purposes of this paper, first an extensive literature review related to this paper was conducted. Afterwards, a case study of a subsidiary of Sinopec was carried out. The discussion concerns different types of the suppliers who are categorized according to the Kraljic matrix. Interviews with these two managers are major source of data collection. Findings: as indicated from the purpose the findings from the case confirm that Kraljic matrix is inadequate to capture the case of Chinese SOEs in this paper. The subsidiary does not either select or evaluate suppliers based on cost efficiency. Further, it is shown that political risk “Guanxi” and CSR influence the way the way the firms manage its suppliers. Implications: training design including all levels of managers and exploiting the use of “Guanxi” is two of appropriate strategies recommended for improvements in current situation
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Souza, Tiago Silva de. "Supplier relationship management under an environment of regulatory institutional voids: a case study of a dairy company and its suppliers." Universidade do Vale do Rio dos Sinos, 2017. http://www.repositorio.jesuita.org.br/handle/UNISINOS/6636.
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Institutional voids are typically found in emerging economies. When governments lack in essential facilities, in order to ensure the well function of their supply chains, companies have to properly deal with this situation by themselves. An example is a situation happening in Rio Grande do Sul, Brazil, since 2013, where a sequence of investigations focused on the dairy industry. Due to a lack of regulation, milk was the target of adulterations throughout the supply chain processes of the companies. The frauds affected processes of companies from different sizes and nationalities. However, in this context, a local cooperative called Cooperativa Languiru, one of the leader dairy companies in the state, has different practices with its suppliers and was not affected by this contingency. Thus, the purpose of this research, through a case study, was to analyze the relationship between a dairy buying company and its suppliers in this environment of regulatory institutional voids. Aiming to have a wider perspective, this qualitative study explored how the lack of institutions affected the sector. As results, it was verified that political and economic interferences affect the chain as well as political lobby acts. Likewise, the lack of inspectors and infrastructure impact the well-functioning of it. Nevertheless, the close relation between the Cooperativa Languiru with its suppliers abled the company to have record results without having situations in terms of adulteration. Thus, this study proposed a research framework conceptualizing that firms must closely manage their relations with suppliers in order to deal with institutional voids.
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Mattsson, Sandra, and Ala Pazirandeh. "Supply Chain Development within Volvo Penta Chain : Development through Supplier Relationship Improvement." Thesis, Högskolan i Borås, Institutionen Ingenjörshögskolan, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-19388.
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In today global business market, concepts are moving towards inter-national and inter-firm in contrary to older days. This has made companies explore ways to leverage their supply chains, and to evaluate the role of suppliers in their activities. One result has been the increased outsourcing of activities and performance. This has heightened the role of suppliers ever more.Consequently, in order to maintain competitive in the market and to be able to satisfy the knowledgeable end customer, suppliers must be completely aligned with the core company and its objectives and performances. This goal is only gained through strategic benchmarking towards Supplier Development.With a large number of suppliers to deal with, it won’t be feasible to have partnership relationship with each. The strategic approach is to classify them in a manner suitable for the company and only then start from top of the list setting goals for the most prioritized.Before making any attempt in Supplier Relationship Development, the company must start from within setting the right mindset from top down, inside its own ground. Only then Supplier development will be aligned with the objectives of the company and the program will be integrated and successful.This research sought after ways to develop a strategic and systematic method of dealing with suppliers. This guideline was classified as a step by step map of a Supplier Development program. The study was conducted for Volvo Penta Vara Company, and as part of its Supply Chain Development Program. The findings from the company and literature were compared and analyzed and finally guidelines were developed.This report is the last part of the master’s studies in Industrial Engineering-Logistics at University of Borås. It gave us the opportunity to use what we had learnt during the programme. Considering the broadness of the subject we were after, this report meant a lot of work. However, this was the challenge we wanted and an intriguing journey where we learned a lot along the way.
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Abdul, Rahim Suzari. "Supplier selection in the Malaysian telecommunications industry." Thesis, Brunel University, 2013. http://bura.brunel.ac.uk/handle/2438/7437.
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Supplier selection plays an important role in any organisation. This study investigates and examines supplier selection criteria and the impacts on buying firm performance; specifically focusing on the telecommunications industry in Malaysia. Previous studies in this area have focussed on the criteria such as quality, price, delivery, supplier relationship management and decision making tools and techniques. However, little research has been undertaken to include government policies and business ethics as elements in the supplier selection criteria. After a literature review and interviews, the development of conceptual frameworks and a number of hypotheses were put forward. To achieve an in-depth study, four major telecommunications service provider companies in Malaysia were chosen as a case study. A questionnaire was used as the main instrument in gathering data. The questionnaire is principally concerned with the understanding of supplier selection and its criteria; based upon the variables that are used for the model and hypothesis testing. The study also investigates the relationship between supplier selection and the impact of supplier selection to the company performance. This model was tested using Structural Equation Modelling (SEM) technique with the AMOS software application. Results indicated all of the criteria include quality, price, delivery, supplier relationship management, decision making tools and techniques, government policy and business ethics as valid constructs. A good model fit was also established. The findings of this research conclude that the influencing criteria to supplier selection in the telecommunications industry in Malaysia are supplier delivery performance standards and supplier relationship management even when considering the remainder of the above mentioned elements.The price factors were found to be less important due to this factor possibly leading to unhealthy competition in the market in terms of price wars among the suppliers in order to win the business. Most of the criteria are also interrelated to each other and affect the supplier selection decision. This model has added new perspectives to the study of supplier selection in the supply chain management field. As for future research it is suggested that intangible elements such as political, cultural and social influences are included in the conceptual framework; as this would offer important insight for management bodies in organisation, academia and public policy fields alike.
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Pinheiro, Mafalda Baptista. "Supplier relationship management : adaptações diadicas e melhoria de níveis de serviço dos fornecedores : caso ilustrativo." Master's thesis, Instituto Superior de Economia e Gestão, 2016. http://hdl.handle.net/10400.5/12811.
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Mestrado em Gestão e Estratégia IndustrialAs relações entre empresas têm chamado cada vez mais as atenções dos gestores, pois estas podem trazer grandes vantagens para os seus intervenientes. Contudo as mesmas só são possíveis havendo compromisso por parte das empresas intervenientes. Isto significa que terão de ser feitas adaptações e construindo confiança. O estudo em questão foi feito em uma empresa multinacional de retalho em Portugal. O objectivo deste caso é observar como as adaptações têm impacto na performance dos fornecedores e quais as suas consequências. Para tal foi utilizado o método de action research. Foram selecionados 8 fornecedores, foram definidas acções, feitas adaptações entre a empresa focal e os fornecedores e são avaliados os resultados. A avaliação deste caso ocorreu durante um período de 2 anos. Constatou-se que as adaptações feitas resultavam numa melhor performance por parte do fornecedores e da empresa focal.
The relationships between companies have been a big concern to managers since it can represent several advantages to the players. However, these relations are only possible when a commitment exists between companies. It means that the companies involved will have to trust each other while making the adaptations required. The present study was made in a multinational retail company placed in Portugal. The goal of this case is to observe how adaptations have impact in the supplier's performance and which are its consequences. For this study it was used the action research method. 8 suppliers were selected for the case and it was defined actions, made adaptations between the suppliers and the focal firm, and evaluated the outcomes. It was made an evaluation during a two years period. It was found that the adaptations made result in a better performance both in the suppliers and the focal firm.
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Hsiao, Ju-Miao Melody. "The Impact of Retailer-Supplier Cooperation and Decision-Making Uncertainty on Supply Chain Performance." University of Sydney, 2006. http://hdl.handle.net/2123/2098.
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Doctor of PhilosophyBuyer-supplier relationships have been increasingly considered a critical part of contemporary supply chain management. In response to dynamic and unpredictable market changes, buyers and suppliers enter into cooperative relationships to pursue individual goals and joint goals for better economic and non-economic performance of the supply chain. On the other hand, cooperation between channel members is surrounded by uncertainty, which can create a detrimental impact on the performance of a supply chain. Previous research has focused on various aspects of uncertainty that could affect supply chain member behaviour. The present research contends that relationship behavioural factors play an important role in increasing or mitigating channel members’ perceived uncertainty in their supply or purchase decision-making. Specifically, the purpose of this research is to investigate the impact of retailer-supplier cooperation and retailer/supplier’s decision-making uncertainty (DMU) on retail supply chain performance from the perspectives of both the retailer and the supplier. A holistic model was developed as the theoretical framework for this conceptualisation. A sample of 202 retailers and 64 suppliers in the sporting goods retail business in Taiwan was used to separately test a number of hypothesised relationships by using structural equation modelling (SEM). The findings indicate that both cooperation and DMU are the key determinants of retail supply chain performance, including financial performance and non-financial performance (i.e., supply flexibility and customer service). Financial performance is positively affected by retailer-supplier cooperation and negatively affected by DMU in both the retailer model and the supplier model. The five dimensions of retailer-supplier cooperation (i.e. trust, guanxi, dependence, coercive power and non-coercive power) have significant effects on cooperation. However, apart from guanxi with the retailer/supplier, neither other relationship dimensions nor retailer-supplier cooperation have any influence on retailer’s DMU or supplier’s DMU. The results also indicate that differences and similarities exist across retailers and suppliers with respect to the effects of several relationship dimensions on cooperation and uncertainty. 2 The holistic empirical model developed for this research contributes further to understanding the links, which have been lacking in the extant channel relationship literature and supply chain management literature, between buyer-supplier relationships, DMU, and supply chain performance. The findings that a retailer/supplier’s DMU can erode the performance of a supply chain in various aspects highlight the need for improvement in some areas of supply chain efficiency and effectiveness, through cooperation-enhancing actions between the retailer and the supplier. From a managerial perspective, the performance improvement in the supply chain, in turn, will motivate more reciprocal commitment and efforts from the retailer and the supplier to maintain their working relationship. As such, mutual trust and enriched guanxi, dependence and non-coercive power help both the retailer and the supplier to have less uncertainty in their purchase/supply decision-making process. It creates a win-win position for both parties in the supply chain.
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Ellström, Daniel. "Supplier Integration in Category Management : A case study of the situational impact on relationship performance and interdependence." Doctoral thesis, Linköpings universitet, Industriell ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-121511.
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Supplier integration in category management means that a supplier takes part in the activities that are traditionally performed by retailers. These activities are the selection of which products to sell, decisions on how to price and market the products, and making sure that the products are delivered to the stores in a timely manner. Depending on the situation, an integration of suppliers in these activities can be more or less suitable. As more research is needed to understand when supplier integration in category management is suitable, the purpose of this thesis is to describe and analyze how situational factors affect the relationship consequences of supplier integration in category management. Specifically, the relationship consequences are expressed in terms of relationship performance and interdependence between the firms. The study builds on empirical data about British and Swedish builders’ merchants and their suppliers, with a particular focus on timber suppliers. Data has mainly been collected through participative observations and interviews. Five situational factors that improve the relationship performance of supplier integration in category management are identified: large retailer firms, supplier product knowledge, homogeneity of market demands for the supplier’s products, mutual trust and a shared view on customer value between the supplier and retailer. Three situational factors are identified that affect the interdependence between the retailer and the supplier when supplier integration in category management is implemented: supplier product knowledge, whether the supplier or the retailer initiates the integration and whether coercive or non-coercive power has to be used in the implementation. This thesis contributes to retail literature by highlighting the need to include situational factors in the analysis of supplier integration, clarifying which activities are comprised by category management and suggesting a theoretical foundation based on the resource-based view and the transaction cost framework to analyse relationship performance in retailer-supplier dyads. When making decisions on integration, managers of retailers and their suppliers are advised to consider the fit with their overall strategy, the fit with the surrounding situation and the effects both in terms of interdependence and relationship performance.
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Schönberger, Lukas [Verfasser], Lutz [Gutachter] Kaufmann, and Jürgen [Gutachter] Weber. "Buyer-supplier relationships in service procurement : the impact of relationship quality on service performance / Lukas Schönberger. Gutachter: Lutz Kaufmann ; Jürgen Weber." Vallendar : WHU - Otto Beisheim School of Management, 2016. http://d-nb.info/111359473X/34.
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Schönberger, Lukas Verfasser], Lutz [Gutachter] [Kaufmann, and Jürgen [Gutachter] Weber. "Buyer-supplier relationships in service procurement : the impact of relationship quality on service performance / Lukas Schönberger. Gutachter: Lutz Kaufmann ; Jürgen Weber." Vallendar : WHU - Otto Beisheim School of Management, 2016. http://nbn-resolving.de/urn:nbn:de:hbz:992-opus4-582.
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Wang, Weihong. "Management of Buyer-Supplier Relationshipsin the Supply Chain - Case studies of Auto&Telem supply chains." Doctoral thesis, KTH, Infrastruktur, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-3832.
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This dissertation consists of two parts. The first part isaboutManaging buyer-supplier relationships in autoproduction chains a case study of Volvo and its supplierrelationship management. The second part is aboutManaging buyer-supplier relationships in telecom supplychains a case study of Ericsson and its supplierrelationship models in different business situations. The scope of this study is restricted to supply chains inautomotive and telecommunication industries, where the successof supply processes is dependent on how well a company managesits supply chain with horizontal or vertical integration tofulfill customer demands. The research is carried out as a number of case studies ofbuyer-supplier relationship management in the auto and telecomsupply chains. The aim was to analyze how a company fulfillscustomer demand in the best way through different supplierrelationships, and how and why alternative relationship typesare used in reality. The study is based on the relationship between two focalcompanies and their suppliers. Case study methodology is used,and data is collected from selected cases through interviewsand observations. Analysis is carried out within and acrosscases. From the case interpretation and analysis, conclusionsare drawn as to which strategic level of buyer-supplierrelationship is appropriate for different situations. As a result and in conclusion, a static supplychain-reaction model is built at the end of the Part I. Thestatic model describes the importance of collaborativebuyer-supplier relationships in the product developmentprocess. Based on this model, it is concluded in Part II thatthe most suitable supplier relationship is different fordifferent products. For the same product, the most appropriatebuyer-supplier relationship varies with the products lifecycle timing. Therefore, two dynamic buyer-supplierrelationship models under different business conditions and indifferent product life-cycle periods are created in Part II.The models apply to dynamic processes, not to interactingcompany organizations in general. The study increases the knowledge regarding selection of themost appropriate supplier relationships in different businesssituations. Key words:buyer-supplier relationship, sourcingstrategy, supply chain managementQc 20130827
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King, R. Jon (Ralph Jon). "Supplier relationship management best practices applied to the manufacture of a helicopter airframe in China." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/50090.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering; in conjunction with the Leaders for Manufacturing Program at MIT, 2009.Page 67 blank.
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Sikorsky's recently begun program to manufacture the S-76 helicopter airframe at a supplier in China is examined as a case study of supplier relationship management. Best practices and key principles from the literature and other industry case studies are identified. Key concepts covered include: importance of product architecture and supplier strategic role on the appropriate type of supplier relationship to develop; the different stages of relationship management; the concept of making investments in a supplier relationship as a way of achieving desired relationship closeness; the importance of geography and culture on foreign supplier relationships. The best practices and principles are then used to analyze Sikorsky's performance in the China S- 76 airframe program to date. It is found that while Sikorsky is engaged in several key supplier relationship management activities, significant improvement could be made by more carefully considering how to overcome geographic and cultural distance and by making decisions about relationship investments in a more analytical way, with a focus on bottom-line financial impact. Finally, a generalized process for managing supplier relationships is developed. The six steps are: * Determine the appropriate relationship to develop with the supplier * Determine current supply chain proximity with the supplier * Determine stage of supplier relationship management and appropriate type of investments * Develop menu of relationship investment options * Determine the attractiveness of investment options * Select, prioritize and make investments.
R. Jon King.
S.M.
M.B.A.
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Eckerholm, Rick, and Oskar Olsson. "Faktorer som påverkar utformningen av en försörjningskedja samt dess aktörer." Thesis, Högskolan i Gävle, Industriell ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-35973.
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En försörjningskedja är en komplex process som majoriteten av företaget tampas med, både medvetet och omedvetet. Vid närmare granskning av en försörjningskedja kan denna process brytas ner i flertalet delar, vilket gör begreppet försörjningskedja oerhört stort att behandla i sin helhet. Denna studie avser att undersöka vilka faktorer som är av betydelse vid konstruktion av en ny försörjningskedja samt hur aktörer inom den påverkas. Studien initierades genom att ansamla generell ämneskunskap för att skapa en överskådlig bild av påverkande faktorer kring konstruktion och leverantörer. Vidare skapades en teoretisk referensram av litteraturinsamlingen vars syfte är att definiera begrepp, modeller och metoder samt skapa en övergripande förståelse kring hur denna kunskap kan appliceras och användas. Genomförandet av en fallstudie blev en naturlig fortsättning i studien för att skapa en verklighetsanknuten situation varav begrepp, modeller och metoder kunde appliceras. Den empiriska data som presenteras har samlats in genom både observationer och semi-strukturerade intervjuer med fallföretaget och dess nuvarande samt potentiella leverantörer. Intervjuernas syfte var att alla parter skulle ges möjlighet att belysa sin synvinkel, samtidigt som observationerna var tillför studiens författare att få en kännedom om produktspektra, prototyper och verksamheten som fallstudien återspeglade. När den empiriska data hade ansamlats, analyserades detta material utifrån den teoretiska referensramen där syfte och frågeställningarna kunde besvaras. Resultatet som presenterats identifierar kritiska faktorer i innovationsstadiet som supply chain strategy (SCS) och leverantörvalsprocessens inverkan. Studiens huvudsakliga slutsats identiferar att samspelet mellan SCS, leverantörvalsprocessen och supplier relationship management (SRM) är av yttersta vikt vid en organisations arbete med försörjningskedjor.A supply chain is a complex process that the majority of companies combat with, both consciously and unconsciously. When observing a supply chain, it becomes evident that this process can be broken down into multiple parts, which makes the concept comprehensive to handle as a whole. This study aims to investigate which factors are important in the development of a new supply chain and how the stakeholders within are impacted. The study was initiated by accumulating general subject knowledge in order to establish a comprehensive overview of the factors that influence the development of a supply chain and its suppliers. A theoretical framework was created through literature collection, with the purpose of defining concepts, models and methods, but also to establish a holistic understanding of how this knowledge can be put into practise. The implementation of a case study became a natural continuation of the study to create a factual situation from which concepts, models and methods could be applied. The empirical data presented was collected through both observations and semi-structured interviews alongside the case company and its current and potential suppliers. The main purpose of the interviews was to allow all parties to enlighten their point of view, while the observations was up to the study's authors to gain an understanding of the product catalogue, prototypes and activities that the case study reflected. Once the empirical data had been collected, the findings was analysed based on the theoretical framework where the purpose and questions could be answered. The result presented identifies critical factors in the innovation phase such as supply chain strategy (SCS) and the impact of the supplier selection process. The study concludes that the interplay between SCS, the supplier selection process and supplier relationship management (SRM) are of paramount importance in an organisation’s work with supply chains.
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Gomes, Campelo Filho Eulálio [Verfasser], and W. [Akademischer Betreuer] Stucky. "Analysis of Current Supplier Relationship Management Practices : A Solution Proposal / Eulálio Gomes Campelo Filho. Betreuer: W. Stucky." Karlsruhe : KIT-Bibliothek, 2009. http://d-nb.info/1014100070/34.
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Nonato, Ana Caroline Fernandes. "O relacionamento entre fornecedor e varejo no gerenciamento por categorias: um estudo de caso." Universidade de São Paulo, 2010. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04012011-111005/.
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O ambiente econômico atual de alta concorrência impulsiona a busca inteligente por soluções que capacitem as empresas a apresentarem reduções de custos e aumento de rentabilidade, além de proporcionar a satisfação do consumidor, fatores fundamentais para a garantia de sobrevivência e crescimento. É sob esse contexto que surge o ECR (Efficient Consumer Response), iniciativa em que fabricantes de produtos de mercearia, varejo, atacado e demais facilitadores trabalham em conjunto para reduzir custos desse canal de marketing e possibilita maior valor ao consumidor. O Gerenciamento por Categorias é uma ferramenta que faz parte do ECR e permite a redução de custos de fornecedores e varejistas propiciando melhor exposição, abastecimento e variedade de produtos; calendário eficiente de promoções; maior giro e menor estoque, aumento na rentabilidade e preços competitivos, ao mesmo tempo em que focaliza práticas de merchandising e marketing eficientes orientadas para o cliente, foco principal desta ferramenta. Esta dissertação procurou conhecer o relacionamento entre fornecedor e varejo com a utilização da ferramenta, identificando as opiniões dos varejistas sobre seus fornecedores e vice-versa, apresentando os principais pontos de divergência e semelhança entre estas opiniões, além de identificar e caracterizar as variáveis do relacionamento entre os parceiros que prejudicam e os que favorecem o processo de Gerenciamento por Categorias. Devido à natureza dos objetivos estabelecidos, foi adotado o método exploratório com base em estudo de caso. Foram analisados uma rede de varejo supermercadista e dois fornecedores de categorias distintas: café e limpeza. Utilizaram-se questionários eletrônicos estruturados e entrevistas para levantamento das informações. Foi possível identificar pontos convergentes e divergentes quanto ao conceito de parceria, mostrando a necessidade de alinhamento em alguns aspectos fundamentais do conceito para melhor atendimento das expectativas dos parceiros. O tempo de parceria e a utilização de um instrumento legal menos formal (maior interação interpessoal) mostraram afetar negativamente o relacionamento. Os principais problemas levantados no estudo são referentes às variáveis: comunicação, investimento específico, comprometimento, confiança e cooperação, contradizendo o que estas empresas afirmam ser importante para uma boa relação de parceria. O relacionamento entre fornecedor e varejo no Gerenciamento por Categorias precisa ser mais bem desenvolvido, estimulando o maior envolvimento dos parceiros, principalmente os varejistas que se mostram com menor empenho no desenvolvimento do relacionamento e da ferramenta. Embora existam divergências entre os parceiros, as empresas participantes deste estudo disseram estar satisfeitas quanto aos resultados obtidos com a implantação do Gerenciamento por Categorias.The very competitive recent economic environment propels the intelligent search for solutions that enable the companies to present costs reduction and profitability increase, besides meeting the consumer satisfaction, which are the fundamental factors for survival and growing warranty. It is under this context that the Efficient Consumer Response (ECR), an initiative in which manufacturers of products, such as, from grocery stores, from retail, from wholesale, and other facilitators, work together to reduce costs of this marketing channel and enable higher value to the consumer. The Category Management is a tool from the ECR, it allows the costs reduction of suppliers and retailers, providing better exposition, supply, and variety of products; sales promotion efficacy calendar; bigger rotation and lower inventory, profitability increase and competitive prices, by also focusing on efficient merchandising and marketing practices directed to the client that is the main focus of this tool. The present dissertation aimed at reporting the relation between the supplier and retail by using the tool, identifying the retailers opinions about their suppliers and vice-versa, presenting the main divergence and similarity points among these opinions, besides identifying and characterizing the relation variables between the partners that injure and those that favor the Category Management process. Due to the established objectives nature, the exploratory method was taken based on the case study. A supermarket retail chain and two different categories of suppliers coffee and cleaning were analyzed. Structured electronic questionnaires and interviews to survey information were used. It was possible to identify convergent and divergent points as to the partnership definition, showing the need of aligning in some fundamental aspects of the definition to better serve the partners expectations. The partnership time and the use of a less formal legal instrument (better interpersonal interaction) seemed to negatively affect the relation. The main issues that were reported in the study refer to the variables: communication, specific investment, commitment, trust, and cooperation, which are opposed to what these companies state to be important for a good partner relation. The relation between the supplier and retail in the Category Management needs to be more developed, encouraging the greatest involvement of the partners, specially the retailers that have better performance in the relation and tool development. Although there are divergences between the partners, the companies that are participating of this study stated that they are satisfied as to the results obtained with the Category Management implantation.
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Fakhrai, Rad Fakhreddin, Benoit Lebel, and Bingzhou Wu. "Limited upstream dyadic integration of the Supplier Relationship Management process within the construction equipment industry in Sweden : An analysis of the sub-process integration from the manufacturer’s perspective." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-43994.
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The supplier relationship manager is one of the eight business processes of Supply chain management. There have been many researches carried out about the supply chain processes integration. However, a lack of theory has been noticed on the integration of the supplier relationship management process and no research has coped with a case study of the integration of this process between the manufacturer and its first upstream tier. The lack is also consequent when studying the obstacles to the supplier relationship management integration in Swedish construction equipment companies.
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Panontongan, Inggrid [Verfasser], Andreas [Gutachter] Suchanek, and Iris [Gutachter] Hausladen. "Implementation of supplier relationship management framework for supply chain due diligence / Inggrid Panontongan ; Gutachter: Andreas Suchanek, Iris Hausladen." Dresden : Sächsische Landesbibliothek - Staats- und Universitätsbibliothek Dresden (SLUB), 2017. http://d-nb.info/1153636174/34.
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Panontongan, Inggrid Verfasser], Andreas [Gutachter] [Suchanek, and Iris [Gutachter] Hausladen. "Implementation of supplier relationship management framework for supply chain due diligence / Inggrid Panontongan ; Gutachter: Andreas Suchanek, Iris Hausladen." Dresden : Sächsische Landesbibliothek - Staats- und Universitätsbibliothek Dresden (SLUB), 2017. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa2-161132.
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Aguado, Manrique José Gabriel. "Diseño de un modelo de gestión de abastecimiento en una empresa productora de aceitunas utilizando Supplier Relationship Management y PDCA." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/652342.
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La presente tesis abarca la propuesta de un modelo de gestión de abastecimiento utilizando Supplier Relationship management y PDCA, los mismos que son enfoques logísticos y de mejora continua respectivamente, cuyo objetivo principal es aumentar el nivel de servicio, reducir costos e integrar los procesos a la cadena de abastecimiento. Hoy en día las PYMES tienen que enfrentar numerosos retos, entre ellos, incrementar las ventas diarias, mantener satisfechos a los clientes y aumentar la capacidad de respuesta. En ese sentido, el modelo descrito sirve para administrar eficientemente la cadena de suministro de las PYMES del sector agroindustrial, donde se destaca la importancia de integrar y desarrollar al proveedor a la cadena de suministro del cliente. Asimismo, se presenta una propuesta de optimización de inventarios utilizando métodos de planificación y stock de seguridad. Las metodologías utilizadas fueron validadas en una PYME dedicadas al empaquetado de aceitunas, logrando aumentar el nivel de cumplimiento del proveedor en 25% y reducir los quiebres de stock en 30%.This thesis contains the proposal of a supply management model using Supplier Relationship Management and PDCA, logistical and approaches are of continuous improvement respectively, the main objective is to increase the level of service reduce costs and integrate processes into the supply chain. Today, SMEs have to face many challenges, including daily, increase sales, maintain satisfied customers and increase the capacity of response. In that sense, the model described help to efficiently manage the supply chain of SMEs in the agro-industrial sector, which highlights the importance of integrating and developing the supplier to the customer's supply chain. It also, a proposal for inventory optimization is presented using planning methods and safety stock. The methodologies used were validated in a SMEs dedicated to the packaging of olives, getting to increase the supplier's compliance level by 25% and reduce stock breaks by 30%.
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Enz, Matias Guillermo. "Co-creation of Value: Managing Cross-functional Interactions in Buyer-Supplier Relationships." The Ohio State University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=osu1253541804.
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Cadena, Noramay J. 1981. "Improving quality through partnerships : development of a raw material supplier relationship management program in the biotech industry." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/66062.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Global Operations Program at MIT, 2011.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 74-75).
In biotechnology, much focus is put on the science behind proteins and cells; less attention has traditionally gone to the raw materials used to produce medicines. However, in the recent past, internal and external drivers have prompted a change in the way biotechnology companies manage raw material suppliers - the old focus was primarily around quality, cost and lead time; an additional focus is now around reliability and consistency. Suppliers are an integral part of the supply chain for a biotechnology company. To be successful and competitive, biotechnology companies must work effectively with suppliers to understand raw material origins, compositions, interactions with processes and machinery, and to understand the causes of variability and quality defects. Such a partnership or collaborative approach can be executed under a robust supplier relationship management program. This research study analyzes the early stages of a supplier relationship management program at a biotechnology company - it reviews the program and the results of two pilot activities with suppliers and combines that data with benchmarking and academic work to generate recommendations for improving the program and general recommendations around working collaboratively with raw material suppliers. The findings of the research study include recommendations spanning a large breadth of activities including company culture, team formation and training, supplier selection, timeliness and project management. Notably, the power of positive and proactive relationships was a tangible outcome of the pilot projects and that yields promise in the ability to improve quality and reduce variability through partnerships and collaborations with raw material suppliers.
by Noramay Cadena.
S.M.
M.B.A.
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Pandey, Rahul. "Supply Disruption Management and Availability of Relevant Information: Three Essays." The Ohio State University, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=osu1591036147897487.
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Brown, Adam J. "DEVELOPMENT OF A SUPPLIER SEGMENTATION METHOD FOR INCREASED RESILIENCE AND ROBUSTNESS: A STUDY USING AGENT BASED MODELING AND SIMULATION." UKnowledge, 2017. http://uknowledge.uky.edu/me_etds/100.
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Supply chain management is a complex process requiring the coordination of numerous decisions in the attempt to balance often-conflicting objectives such as quality, cost, and on-time delivery. To meet these and other objectives, a focal company must develop organized systems for establishing and managing its supplier relationships. A reliable, decision-support tool is needed for selecting the best procurement strategy for each supplier, given knowledge of the existing sourcing environment. Supplier segmentation is a well-established and resource-efficient tool used to identify procurement strategies for groups of suppliers with similar characteristics. However, the existing methods of segmentation generally select strategies that optimize performance during normal operating conditions, and do not explicitly consider the effects of the chosen strategy on the supply chain’s ability to respond to disruption. As a supply chain expands in complexity and scale, its exposure to sources of major disruption like natural disasters, labor strikes, and changing government regulations also increases. With increased exposure to disruption, it becomes necessary for supply chains to build in resilience and robustness in the attempt to guard against these types of events. This work argues that the potential impacts of disruption should be considered during the establishment of day-to-day procurement strategy, and not solely in the development of posterior action plans. In this work, a case study of a laser printer supply chain is used as a context for studying the effects of different supplier segmentation methods. The system is examined using agent-based modeling and simulation with the objective of measuring disruption impact, given a set of initial conditions. Through insights gained in examination of the results, this work seeks to derive a set of improved rules for segmentation procedure whereby the best strategy for resilience and robustness for any supplier can be identified given a set of the observable supplier characteristics.
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Dodin, Yann. "Implementation of tools and supply chain management in a small structure." Thesis, KTH, Industriell produktion, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-80604.
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Lifvenforth, Erica, Anna Lindvall, and Therese Wrejde. "VMI - informationsutbyte i koncernrelationer." Thesis, Halmstad University, School of Business and Engineering (SET), 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-954.
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Till följd av marknadens utveckling har beroendet av informationsutbyte och samverkan i olika nätverk ökat. De senaste årtiondenas fokus på informationsutbyte och samarbete ledde till att Supply Chain Management uppstod. Flera forskare har karakteriserat lyckad styrning av samverkan som en kärnkompetens som krävs för att vara konkurrenskraftig. Ägande och kontrollfunktioner som tidigare låg inom samma verksamhet har förändrats och tillämpningen av VMI har uppkommit. VMI innebär att leverantören övertar ansvaret för lagerstyrningen hos kunden. Samarbetet kräver effektivt informationsflöde inom försörjningskedjan och ett bättre informationssystem, vilket ökar möjligheten att förbättra kedjans effektivitet. Vi hade, med den här utgångspunkten i åtanke, för avsikt att besvara problemformuleringen: Hur hanteras information i VMI-styrda relationer inom koncerner? Syften med undersökningen var att undersöka hur lagerstyrning i form av VMI fungerar i en koncern, förklara hur VMI påverkar informationsflöde och relationer i en koncern samt att analysera betydelsen av VMI för informationsutbytet. Efter teoretiska studier genomfördes en undersökning på en koncern där VMI har införts och givit resultat. Resultaten från intervjuerna har sedan analyserats och vi har kommit fram till följande. För att hantera information i VMI-styrda relationer krävs att det finns bra system, en tydlig ansvarsfördelning och förtroende mellan parterna.
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Wienefors, David, and Victor Palmér. "How to ensure quality between buyer-supplier : A case study at Volvo cars Torslanda." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-10210.
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In today’s market it is possible to get a competitive advantage with right quality- and safety work to satisfy the customers in the automotive- and manufacturing industry. Today companies are also highly exposed with today’s media and social media which make the quality assurance even more important to avoid bad publicity. This report consists of an investigation about how the automotive- and manufacturing industry work with their suppliers’ to mutually achieve the required quality targets. Toyota Motor Corporation has single handily been a trademark for high quality for a long time in the automotive industry. Their successful organization is based on different principles which have created The Toyota Way. Thus the authors’ of this report has chosen to select some of these principles, which are thought to be appropriate for the reports purpose. The principles are investigated and described so that they can be compared to the case study at Volvo Cars Torslanda. The purpose is to find potential improvement possibilities and recommendations for both Volvo Cars and for the manufacturing industry. The findings and analysis has shown that a more cross-functional way of working in teams between different departments should be used in a greater extension. Thus to achieve greater knowledge in the decision making process concerning the organization and to improve the quality assurance work concerning the suppliers’. Another recommendation is to greater encourage job rotations among the quality engineers concerning the different quality reviews. The authors’ are sure that greater job rotation can encourage better motivation at work and support to become an even more learning organization in addition to achieve the greater quality assurance. With these findings and recommendations the authors’ believe and suggests that further research can be done with a deeper approach towards the specific recommendations to find further improvement possibilities concerning the automotive- and manufacturing industry.
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Forkmann, Sebastian. "Challenges of change in business-to-business markets." Thesis, University of Manchester, 2013. https://www.research.manchester.ac.uk/portal/en/theses/challenges-of-change-in-businesstobusiness-markets(ef771ed7-8d31-45c8-b8f3-4e17b54dc159).html.
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This dissertation is structured around three original studies that offer unique insights into the challenges of change in business-to-business markets. All three studies share as an important starting point that firms rely on other firms to achieve strategic flexibility in volatile business environments. This means that firms source critical resources from business relationships in order to reduce long-term investments in times of change. From this perspective, firms' competitive advantages cross the boundaries of the firm and are embedded in their business partner networks. Thus, firms' business relationships and networks have become an important locus of organizational change in order to respond to turbulence in firms' business environments. Study one of this dissertation recognizes the importance of supplier relationships as a mechanism to react to changing business environments. The article focuses on the dynamic capabilities that enable firms to structurally reconfigure their supplier portfolios or supply networks in order to access necessary resources. The framework of relationship management capabilities introduced, is structured around three important sub-dimensions: relationship initiation, development, and ending capabilities, which collectively enable a firm to manage the reconfiguration of resource portfolios accessed via supplier relationships. The key implication for management relates to thinking beyond firms' established supply chains in times of change. While to a certain degree change can be absorbed within firms' existing supply chains, there might be a need to be 'agile', i.e. search for other suppliers who are better suited to more efficiently and effectively address such changes affecting firm competitiveness in the long run. While study one highlights the importance of firms' agility in adapting their supply chains in response to changes in their business environment, study two of this dissertation, although with a focus on the demand side of the business model, addresses the managerial challenges associated with such an agile adaptation process. Study two conceptualizes a framework for business model change and provides managers guidance to approach business model redesign. In particular, study two focuses on service business models and introduces the concepts of service infusion and defusion as important processes of business model redesign. The service infusion and defusion framework provides a pragmatic and systematic approach to understanding the nature of the business model change that companies have to manage, as well as linking these changes with knowledge creation and transfer processes. These are shown to be key for successfully managing such a business model redesign. While studies one and two assume strategy and its implementation to be key to a successful response to changes in firms' business environment, study three draws attention to the difficulties of arriving at such an appropriate or fitting response strategy in the first place, given the available information. In particular, this study examines the link between sensing changes in firms' business environments and managerial decision making in the form of strategy choice. Thereby, the study shows that strategy change causes disruptions, which eventually affect firm performance. This effect is compounded with increasing sensitivity to change as well as increasing number of factors that trigger change, and thus impairs the long term benefits of such strategy change. Thus, the effectiveness of strategy or business model changes and their implementation is inevitably contingent on distinguishing key signals from noise that disturb or misguide firms' strategic decisions.
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Liu, Weihua, and Ying Chen. "Purchasing Process integration in manufacturing industry in China : Case study of three Chinese manufacturing companies." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-11974.
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Background:China could be seemed as a highly developing country. There are many opportunities and challenges inChina. Its preferential policies and huge potential market attract a lot of foreign companies to come toChina. Meanwhile, Chinese government encourages the development of domestic enterprises. Therefore, at present there mainly coexist three forms of enterprises inChina: foreign-funded companies, private companies and state-controlling companies. In order to enhance competitiveness, almost every company in china has its own supply chain network. Supply Chain management plays an important role in Chinese companies. Research question: 1. What is the current situation of purchasing process and purchasing process integration for some manufacturers of different ownerships in China? 2. How can purchasing process be integrated for some manufacturers of different ownerships in China from manufacture’s perspectives? Purpose: The purpose of this thesis is to study the current situation in purchasing process integration in Chinese manufacturing industry of three kinds of ownership and evaluate the purchasing process of three kinds of companies in China. In addition, it gives some suggestions to remove potential obstacles and optimize the purchasing process; and aims to help the companies to gain competitive advantage in the long term. Method: The empirical foundation for this thesis is intended to be on multiple case study method. It studies of the three types of manufacturing enterprises in China. To represent these three types of companies, three companies are chosen from each as selected research objects. Data is collected through semi-structure interviews, so the questionnaire would be open-ended. Long-distance telephone interview with purchasing managers and material managers separately for each company would be adopted. Conclusion: The purchasing process of three companies who represent three different types of ownership is studied. It studies the current situation in purchasing process integration in Chinese manufacturing industry of three kinds of ownership and evaluates the purchasing process of three kinds of companies in China. Then the obstacles in purchasing process are found out. Then suggestions on purchasing process integration are used to tackle these obstacles. Future Work: This thesis focuses on three manufacturing companies in China. The result of this thesis cannot represent all the obstacles in purchasing process in manufacturing industry in China. But the purchasing process, characteristics, strength and weakness are similar in the same type of ownership. Meanwhile, the recommendation on purchasing process integration also cannot solve all the obstacles found, due to the companies’ own condition. In future research, it recommends to add more research companies. Furthermore, more studies could be included to identify common obstacles and dig out solutions related to purchasing process integration in Chinese manufacturing industry.
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Hanebrant, Magnus, and Emil Kinderbäck. "Complexity of Supply Chains : A Case Study of Purchasing Activities and Relationships." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Marketing and Logistics, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-21487.
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Executive Summary In the complex world of today with customers as well as suppliers scattered around the world the inevitable outcome is complexity. Going back to the early days of industrialism companies to a large extent owned the whole chain from supplies to sales of the final products. An example is Ford, the company controlled almost the entire chain, they even established their own rubber plantation. During the last decades companies have switched to a more intense focus on their core competences leaving supporting services, raw material and components to others. Again, the manufacturing industry, using Ford as an example, uses sub-suppliers for components and material. Partly this is because today there is a far broader variety in what is produced according to customer’s different demands. Earlier people simply bought a car but today people have varying needs as well as a desire to express themselves by choosing model, color, rims et cetera. Today these companies are to a larger extent characterized as devel-opers-designers-assemblers. The choice was to investigate FläktWoods Jönköping, a Swedish company, part of FläktWoods Group. The company has been producing climate control equipment since 1918 as is considered as one of the world leaders in its line of business. Some of this company’s customer and product categories have been investigated together with relevant competition and relationships. An investigation regarding some of FläktWoods supplier categories and the related issues competition and relationships has also been performed. This has been done in order to understand how these matters are connected and affect each other as well as develop guidelines to handle these matters. In-terviews with different managers in the company have been conducted and the results were compared to related scientific literature. By studying FläktWoods certain patterns of internal as well as external relationships were found. It became clear that with an increased customer perceived complexity of products sold as well as complexity of components purchased by FläktWoods the importance and complexity of internal as well as external relationships increased. Also, with less competi-tion relationships also increased in importance. The outcome of these patterns is a framework structured in a number of steps that helps in forming these relationships by considering the nature of the products, components and competition. This can be seen as a tool for FläktWoods and potentially for other manufac-turing companies when forming different relationships.
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Helmold, Marc. "Establishing a best practice model of supplier relationship management (SRM) for multinational manufacturing companies in the European transportation industry." Thesis, University of Gloucestershire, 2013. http://eprints.glos.ac.uk/632/.
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Purpose/objectives: The research deals with establishing a best practice model in SRM for manufacturing companies in the European transportation industry. The objective of the thesis is to identify schools of thought in SRM, to highlight the causal factors for supply disruptions and to outline how supply disruptions can be anticipated, managed and prevented. The identified best practices shall be categorized and utilized to establish a best practice model for the respective sector. The purpose is to show how supply chain resilience can be accomplished in global and complex supply chains by means of proactive SRM. Design/methodology/approach: The empirical part of the research has been conducted with a qualitative and multiple approach over a period of more than two years. The paper examines best practice elements through a systematic literature review combined with semi-structured interviews involving senior managers in SRM in the European transportation industry. Two case studies have been included for confirming or disconfirming the best practice elements. The empirical part has been divided into four phases: (1) verifying or falsifying the appropriateness of the research questions, (2) best practice identification and categorization, (3) confirmation or disconfirmation of best practices in SRM, and (4) refining best practice elements. Findings: The findings represent a significant contribution on how to deal with complex and global supply networks. They will help researchers and practitioners faced with the task of setting up supplier relationships. Furthermore, the findings can be applied when establishing an overall best practice framework and SRM model. Research limitations/implications: The research focuses on establishing a best practice SRM model for multinational manufacturing companies in the European transportation industry. The model has not yet been implemented. Therefore, implementation and application to other industries will have to be the subject of further research.
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Johnson, Louisa, and Hanna Strömbäck. "Strategiskt arbete mot hållbar leverantörshantering : Hur drivkrafter till förändring och arbete med leverantörsbasen genererar hållbar leverantörshantering av konfliktmineraler." Thesis, Linköpings universitet, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148946.
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Bakgrund: I maj 2017 beslutades det att EU-reglering 2017/821 om konfliktmineraler kommer träda i kraft den 1a januari 2021. Regleringen kräver att företag inom EU kan försäkra sig om att tenn, volfram, tantal och guld (3TG) endast importeras från ansvarsfulla och konfliktfria källor. Inom litteraturen presenteras en problematik kring försörjningskedjors komplexitet och svårigheterna att spåra konfliktmineraler. Studien avser därför att skapa ökad förståelse för leverantörshantering avseende konfliktmineraler och praktiska implikationer för bolag som önskar ökad förståelse inför införandet av EU-reglering 2017/821. Syfte: Syftet är att skapa ökad förståelse för hur företag strategiskt arbetar mot hållbarhet genom leverantörshantering avseende konfliktmineraler, samt vilka möjligheter respektive utmaningar som kan uppstå under detta förändringsarbete. Metod: Studien har ett realistiskt perspektiv samt ett induktivt angreppssätt med abduktiva inslag. Kvalitativ data har inhämtats genom sex semistrukturerade intervjuer med representanter från Atlas Copcos inköpsfunktioner, från två affärsområden, som arbetar med alternativt är bekanta med Atlas Copcos upprättade process för leverantörshantering avseende konfliktmineraler. Slutsats: Studieförfattarna finner att strategiskt arbete mot hållbarhet genom leverantörshantering avseende konfliktmineraler kan delas upp i tre övergripande områden; identifiering av prioriterade intressenter, utveckling av förändringsarbetesstrategier samt strategiska partnerskaps bidrag till synlighet inom leverantörskedjan. Dessa tre aspekter bidrar tillsammans till identifieringen och arbetet med möjligheter respektive utmaningar inför fortsatt hållbarhetsarbete med leverantörshantering avseende konfliktmineraler, vilket kan sammanfattas genom fortsatt utveckling av intern dialog samt värdet av att arbeta med Supplier Relationship Management. Kunskapsbidrag: Studiens teoretiska kunskapsbidrag är att skapa ökad förståelse för hur drivkrafter för implementering av hållbarhetsarbete, förändringsarbete samt arbete med försörjningskedjan kan bearbetas inom kontexten för leverantörshantering vid hållbarhetsarbete, samt hur dessa aspekter inverkar på varandra.Problem discussion: In May 2017, it was determined that EU-regulation 2017/821 will enter into force the 1st of January 2021. The regulation requires that companies within the EU are able to assure that tin, tungsten, tantalum and gold (3TG) merely is imported from responsible and conflict free sources. Within literature, issues regarding supply chain complexity and difficulties with tracking conflict minerals are presented. This study therefore aims to create increased understanding for supplier management regarding conflict minerals and practical implications for other companies that aim for increased understanding before the introduction of EU-regulation 2017/821. Aim: The aim is to create increased understanding for how companies strategically work towards sustainability through supplier management regarding conflict minerals, and which opportunities respective challenges that may occur during the process of change. Method: This study has a realistic perspective and an inductive approach with abductive features. Qualitative data has been obtained through six semi structured interviews with representatives from Atlas Copco’s sourcing functions, from two business areas, who work with or are familiar with Atlas Copco’s constructed process for supplier management regarding conflict minerals. Results: The authors of this study find that strategic work towards sustainability regarding conflict minerals can be divided into three overall subjects; the identification of prioritized stakeholders, development of change management strategies and strategic partnerships contribution to visibility within the upstream part of the supply chain. These three aspects contribute to the identification and work with possibilities and challenges regarding continued sustainability efforts with supplier management concerning conflict minerals, which can be summarized through continued development of internal communication and the value of working with supplier relationship management. Science contributions: The study’s theoretical science contribution is to create increased understanding for how drivers for implementation of sustainability efforts, change management and work with the supply chain can be processed within the context of supplier management concerning sustainability work, and how these aspects affect each other.
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Lönnberg, Oscar, and Alice Hägnander. "Underhåll och förbättring av leverantörsrelationer : En fallstudie på ett speditörföretag." Thesis, Tekniska Högskolan, Jönköping University, JTH, Logistik och verksamhetsledning, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-49964.
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Syfte – En förstudie på fallföretaget identifierade ett problem som ledde till att syftet och frågeställningarna formulerades. Studien syfte innebär att undersöka hur underhåll av en leverantörsrelation kan påverka ett speditörföretag. För att svara på studiens syfte har det brutits ner i två frågeställningar: Hur arbetar ett speditörföretag med sina leverantörsrelationer? Vilka är möjligheterna till att förbättra en leverantörsrelation? Metod – Studien är genomförd som en fallstudie med enfallsdesign. Empiri är insamlat med intervjuer, dokumentstudier och litteraturstudier. Litteraturstudien utgör grunden för studiens teoretiska ramverk som innehåller teorier inom leverantörssegmentering, interaktionsmodellen, Customer Relationship Management (CRM) och Key Account Management (KAM). Resultat – Studiens resultat innefattar att underhåll av leverantörsrelationer med hjälp av leverantörssegmentering, interaktionsmodellen, Customer Relationship Management (CRM) och Key Account Management (KAM) på ett fördelaktigt sätt bidrar till ett bra underhåll av leverantörsrelationer och förbättringsmöjligheter till tätare relationer. Implikationer – Med hjälp av befintliga teorier inom relationshantering bidrar studien med att underhålla och förbättra leverantörsrelationer. Studien riktar sig emot ett mindre utforskat område för transport- och speditörföretags underhåll och förbättringar av leverantörsrelationer. Begränsningar – Studien är utförd enbart på ett speditörföretag vilket begränsar studiens generaliserbarhet vilket påverkar studiens resultat. Studien har inte tagit hänsyn till kostnader för implementering för förbättringsåtgärder i arbete för bättre relationer samt att leverantörens synvinkel inte är undersökt.Purpose – A pilot study at the case company identified a problem that lead to the purpose and research questions. The purpose of this study is to investigate how maintenance of a supplier relationship can affect a forwarder company. To answer the study's purpose, it has been broken down into two research questions: How does a freight forwarding company work with its supplier relationships? What are the opportunities to improve a supplier relationship? Method - The study is conducted as a case study with one-case design. Data is collected with interviews, document studies and literature studies. With the literature study, the basis for the study's theoretical framework contains theories in supplier segmentation, the interaction model, Customer Relationship Management (CRM) and Key Account Management (KAM). Results - The study's results include that maintenance of supplier relationships by means of supplier segmentation, the interaction model, Customer Relationship Management (CRM) and Key Account Management (KAM) in a beneficial way contributes to good maintenance of supplier relationships and improvement opportunities for closer relationships. Implications - Using existing relationship management theories, the study helps to maintain and improve supplier relationships. The study targets a less explored area for transport and freight forwarding companies' maintenance and improvements in supplier relationships. Limitations - The study is conducted only at one freight forwarding company which limits the generalizability of the study which affects the study's results. The study has not taken into account the costs of implementation for improvement measures in work for better relationships and that the supplier's point of view has not been examined.
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Biglari, Bahram, and Nael Haidari. "Road to Sustainable Integration : Supported by Strategic Management Accounting and Control Process." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-90144.
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Purpose; this thesis is purposed to investigate Strategic Management Accounting and Control process in supporting Sustainable Integration between Strategic Supplier Relationship Management processes and Strategic Customer Relationship Management processes. Methodology; based on the purpose, the study has conducted a literature review of presenting theories to define Sustainable Integration, Strategic Management Accounting and Control process, Strategic Supplier Relationship Management process, and Strategic Customer Relationship Management process. Furthermore, the study defined how Sustainable Integration can be accomplished, which tools, techniques, and procedures are suited for supporting Sustainable Integration, and how controlling process supports the Sustainable phenomenon between business processes. The reasonable methods of conducting qualitative and exploratory studies have been employed to handle empirical gathering data by interviews with strategic business process managers in industrial Swedish Manufacturing cases. Then the data has been analyzed in a Within-case analysis and Cross-case synthesis following by interpretation and implications. Using the regressive method and advanced method, the study sent the manuscript to interviewees and went back from results to theory to add observed and found out knowledge to the theory. Findings; the study found out that Sustainable Integration is accomplished by supporting and controlling processes of harmonized and continuous flows of information, product, technology, and financial resources through strategic close inter-organizational relationship which are conducted by Strategic Management Accounting and Control process. Sustainable and competitive tools, techniques and procedures are employed to support the Sustainable Integration phenomenon between strategic sub-business processes in case of SSRM and SCRM processes. Various levels of Sustainable Integration regards the extent of harmonization and close long-term relationship are occurred based on openness, innovativeness, trust, commitment and transparency between industrial manufacturing Swedish companies. Developed and reconfigured Strategic Management Accounting and Control process supports Sustainable Integration by the aim of achieving Sustainable Competitive Advantages and Sustainable Sourcing.
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Hamilton, Matthew R. (Matthew Ryan). "Information technology (IT) as a mechanism to build trust and foster collaborative innovation in the buyer-supplier relationship." Thesis, Massachusetts Institute of Technology, 2010. http://hdl.handle.net/1721.1/59162.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Global Operations Program at MIT, 2010.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 77-80).
As companies attempt to remain competitive throughout increasing market forces, many firms develop key operational strategies to differentiate themselves. One method that many companies such as Amazon, Dell, and Toyota, have established a competitive advantage through is supply chain management (SCM). One aspect of a disciplined and effective SCM program is supplier management, both from a risk and cost perspective. In this paper, the author explores an area oftforgotten when dealing with suppliers: trust. During a research project at Raytheon Integrated Defense Systems in Andover, Massachusetts, the author strove to learn how the dynamic of trust in a buyer-supplier relationship affects the companies' interactions, and how SCM leaders can influence this dynamic. First, through an examination of the available literature, the author presents an alternative view of the buyer-supplier relationship, viewed through the lenses of game theory and behavioral economics, in order to develop an impetus for change. Using an existing information-sharing information technology (IT) platform at Raytheon, along with extensive surveys of Raytheon suppliers and employees, the author answers the question: Can trust be built through sharing information in a systematic process through an IT platform? Results of the analysis show that there is a distinct possibility for companies to build trust with their suppliers through "opening up" and sharing information, which will ultimately facilitate collaborative innovation between the two organizations. In determining the types of information to share, the author generalizes the most useful type of information into categories applicable across various industries. Mainly, suppliers most desire and can utilize information that allows them to make more accurate and timely decisions, and likewise abhor information sharing and requirements that add burden to their workday. When determining which suppliers to share information with, companies need to develop some form of objective criteria to rank the potential impact of engaging specific suppliers. As each company's individual cases will differ, the author outlines a process to select Raytheon suppliers as an example of a methodology that others can follow.
by Matthew R. Hamilton.
S.M.
M.B.A.
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Zhang, Chi. "The impact of guanxi on supply chain management." Thesis, Pau, 2018. http://www.theses.fr/2018PAUU2042/document.
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Cette thèse vise à étudier l’impact du guanxi sur la gestion de la chaîne d’approvisionnement. Dans un premier temps, nous examinons historiquement l’évolution de guanxi et discutons ses impacts sur les performances de l’entreprise. Ensuite, en utilisant des données d'entretiens qualitatifs et une enquête quantitative auprès d'acheteurs chinois en France, nous créons une échelle de mesure guanxi pour la relation acheteur-fournisseur Sino-Française et montrons que l'impact du guanxi sur la performance de la chaîne d'approvisionnement est positif. De plus, grâce aux données d'enquête de 200 fabricants chinois exerçant des activités à l'étranger, nous démontrons que la relation médiatisée entre le guanxi et la performance de la chaîne d'approvisionnement est modérée par la culture individuelle. Nos résultats de recherche non seulement prouvent empiriquement l’importance du guanxi sur le marché international, mais révèlent également que l’efficacité des différents types de guanxi dépend de l’orientation culturelle du partenaireThis thesis aims to investigate guanxi’s impact on supply chain management. As a first step, we historically review guanxi’s evolution and discuss its impacts on business performance. Next, by using data from qualitative interviews and a quantitative survey collected from Chinese buyers in France, this thesis creates a guanxi measurement scale for Sino-Franco buyer-supplier relationship, and reveals that guanxi’s positive impact on supply chain performance is mediated by supply chain collaboration. Furthermore, through draw on the survey data of 200 Chinese manufacturers with overseas business, this thesis demonstrates that the mediated relationship between guanxi and supply chain performance is moderated by individual culture. Our research results not only empirically prove guanxi’s importance in the international market, but also uncover that the effectiveness of different types of guanxi that depends on the partner’s cultural orientation
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Donskikh, Viktoriya. "Nové jevy a tendence v mezinárodním procurementu." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-75695.
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The thesis provides further details related to the company purchasing activities (procurement). Using both theoretical and practical knowledge it gives further details on new phenomena related to purchasing process. The thesis is made of three main parts. The first one explains terms further used in the thesis. The next section provides more details on the most obvious trend which is movement from traditional understanding of purchasing to the attempts to build a relationship with the supplier. Besides this key phenomenon there are further examples/trends given. The last section relates to the explanation of how the proper purchasing process should be set-up in the global corporation.
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Araújo, Vítor Salvador Torego de. "Relacionamentos fornecedor-comprador, análise do valor e gestão dos mesmos : um estudo de caso." Master's thesis, Instituto Superior de Economia e Gestão, 2014. http://hdl.handle.net/10400.5/7662.
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Mestrado em MarketingO relacionamento entre fornecedores e clientes assume-se como uma importante fonte de valor para as duas partes envolvidas. Esta realidade assume especial relevância nos mercados organizacionais, o que deriva das características intrínsecas do próprio mercado e dos relacionamentos entre duas organizações. A correcta gestão destes relacionamentos e a correcta aferição do valor dos mesmos é fundamental para optimizar o desempenho global de qualquer organização. O valor é um conceito de complexa definição, sendo que o valor dos relacionamentos fornecedor-cliente pode ser avaliado através da verificação das suas funções segundo a perspectiva de ambas as partes. Este projecto de investigação procura analisar os relacionamentos estabelecidos entre a empresa XGres e os seus clientes, se a empresa procede à avaliação do valor dos mesmos e se os gere em função do valor percepcionado. Trata-se portanto de um estudo de caso, no qual se recorre ao método de entrevistas semi-estruturadas, efectuadas a dois colaboradores da Xgres, de modo a recolher-se a informação necessária para analisar o contexto específico da empresa. A informação é confrontada com a sustentação teórica considerada relevante para este projecto de modo a fornecer à empresa as ferramentas que lhe permitam optimizar a sua actividade.
The relationship between costumers and suppliers is assumed as an important value source for both parts involved. This reality is especially relevant for the organisational markets arising from the intrinsic features of the market itself and the relationships between two organisations. Correctly managing these relationships is of the essence to optimise the global performance of any organisation. The concept of value is hard to define, being that the importance of the customer-supplier rapport can be assessed through the evaluation of their roles under both parties points of view. This investigation project seeks to analyse the relationship established between XGres company and its clients, whether the company correctly evaluates their value, and if it manages them under their perceived worth. It is therefore a study case on which the semi-structured interviews method was used upon two XGres workers. This was done in order to gather information over the specific content of the company. This information is confronted with theoretical support considered relevant for this project in order to provide the company with the tools which will allow it to optimise its performance.
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Hemberger, Torben Michael, and Torben Hildebrandt. "Factors of trust and trust deterioration in supplier-buyer relationships : A view of the German automotive and aerospace industry." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-36019.
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Trust is an integral part in a supplier-buyer relationship. Especially in highly technological industries like the automotive- and aerospace industry this topic is of great importance. However, in contrast to the factors affecting the trust building process, which are researched very well, trust deterioration, its indicators, and counteractions to prevent trust deterioration were overlooked so far. The purpose of this study is to categorize different factors for trust as well as to contribute knowledge to trust deterioration by finding indicators and counteractions to prevent this. The study is partly based on the model of perceived trustworthiness and its three dimensions by Mayer, Davis and Schoorman (1995). One aim of this thesis is to proof if all three dimensions still fit within both industries. Furthermore, a deductive research approach was used in order to research the suppliers’ perspective in both industries regarding trust and indicators as well as counteractions of trust deterioration. Our findings show that the dimensions’ ability and integrity from Mayer, Davis and Schoorman (1995) are still important to build trust. Furthermore, the study contributes to the not existing research by exploring several indicators of trust deterioration as well as highlighting three counteractions to prevent trust deterioration. Consequently, a trust deterioration framework is given to show the general connection between trust and indicators as well as counteraction of trust deterioration.
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Bahor, Asja. "Trvale udržitelný nákup." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-261756.
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The aim of this thesis is to evaluate sustainable procurement practices of companies in the Czech Republic. The thesis is divided in two parts. The first part focuses on theoretical background of sustainable procurement and its implementation in the company. The second part of the thesis elaborates on implementations of the theory outlined in the first part. Based on a survey, the author analyses sustainable procurement practices of large companies in the Czech Republic.
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Hellman, Karl G. "Optimizing Marketing Activities for Different Levels of Customer Relationships." Digital Archive @ GSU, 2013. http://digitalarchive.gsu.edu/bus_admin_diss/27.
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The discipline of marketing is evolving from a product centric paradigm where all value is invested in the product by the supplier and it is exchanged for a market determined price by means of an arm’s length transaction, to a service centric paradigm where value is co-created by customer and supplier through complex relationships in which the rewards are determined through negotiation. This study recognizes that in practice a supplier will and ought to continue to have some customer relationships that are transactional and others that involve higher levels of value co-creation. A five point continuum of relationships from transactional to strategic alliance is defined. Dyadic data in which customer and supplier are asked to evaluate the same relationship from their respective points of view are analyzed resulting in a portfolio of a supplier’s relationships that include each of the five levels. Three structured equation models are validated: first, the customer’s assessment of the level of relationship as a function of new, behaviorally anchored measures; second, the supplier’s assessment as a function of new, behaviorally anchored measures of investment; third, the differences between customer and supplier assessments as a function of differences in ratings of new, behaviorally anchored measures. Additionally, segmentation of the customer base is identified based on the level of assessment of the current and desired future level of relationship. Servicing processes are defined to enable the supplier to match the right offerings to each level of customer thereby optimizing their investment in their customer portfolio.
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Bergkvist, Linda. "Towards a Framework for Relational-Oriented Management of Information Systems Outsourcing : Key Conditions Connected to Actors, Relationships and Process." Doctoral thesis, Karlstads universitet, Handelshögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31990.
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Currently, client and supplier firms are struggling with how they can make their information systems (IS) outsourcing engagements more valuable. This research points to the importance of successful practice and outcome in IS outsourcing for achieving engagements of value. To enhance the understanding of IS outsourcing over time, a process perspective is applied. Further, this research is based on the contention that IS outsourcing is more likely to be successful if challenges are managed in a proactive manner and with a relationship perspective. Thus, understanding challenges in IS outsourcing requires a symmetric view on client and supplier. The thesis is based on two studies presented as three steps of research: development, validation and reconsideration of a conceptual framework. The licentiate study centred on the step of development whereas the present doctoral study has a focus on the steps of validation and reconsideration. The purpose of this study includes investigating how the management of successful practice and outcome in IS outsourcing can be enabled. To address the purpose, the IS outsourcing process is studied in a client–supplier relationship. This includes that different actor perspectives, including strategic, operative, and systems, are considered for a better understanding of the practice of IS outsourcing, the challenges, and how different actors convey successful IS outsourcing. The thesis contributes a framework for relational-oriented management of IS outsourcing, which provides the structure for understanding what needs to be managed in terms of key conditions, when and how in connection to actors, relationships, and process. Theoretical propositions, enhancing the understanding of the complexity of IS outsourcing as well as the number of challenges involved, are also presented. In brief, these propositions relate to the circumstance that IS outsourcing requires management on different levels and with different kinds of results in mind.