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Relevant bibliographies by topics / Supplier satisfaction

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Journal articles
Dissertations / Theses
Books
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Academic literature on the topic 'Supplier satisfaction'

Author: Grafiati

Published: 7 September 2021

Last updated: 1 February 2022

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Journal articles on the topic "Supplier satisfaction"

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Hudnurkar, Manoj, and Suhas Suresh Ambekar. "Framework for measurement of supplier satisfaction." International Journal of Productivity and Performance Management 68, no. 8 (2019): 1475–92. http://dx.doi.org/10.1108/ijppm-09-2018-0336.

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Purpose The purpose of this paper is to design, develop, implement and validate a multi-criteria decision model for measuring supplier satisfaction through a case study. Design/methodology/approach A three-stage methodology was used to develop a framework to measure supplier satisfaction. The framework involved factors and Key Performance Indicators (KPIs) from literature and exploratory study. Further, using the framework, a multi-dimensional decision model to calculate Supplier Satisfaction Index was developed. The proposed decision framework was implemented as a real-world case study in an

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Wong, Alfred. "Integrating supplier satisfaction with customer satisfaction." Total Quality Management 11, no. 4-6 (2000): 427–32. http://dx.doi.org/10.1080/09544120050007733.

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Schiele, Holger. "Comparing public and private organisations in their quest to become a preferred customer of suppliers." Journal of Public Procurement 20, no. 2 (2020): 119–44. http://dx.doi.org/10.1108/jopp-10-2018-0041.

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Purpose In industrial procurement, the concept of supplier satisfaction has gained increasing attention. Satisfied suppliers have been found to provide better prices, more innovations and priority in bottleneck situations. This paper aims to analyses in how far the concept of supplier satisfaction can be transferred to the public procurement domain. Design/methodology/approach Two large quantitative data sets are compared, one from a sample of suppliers evaluating their industrial clients, the other from a public customer being evaluated by its suppliers. Findings The same criteria which expla

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Meena, Purushottam L., S. P. Sarmah, and Santanu Sinha. "Measuring satisfaction in buyer-supplier relationship from suppliers perspective." International Journal of Business Performance and Supply Chain Modelling 4, no. 1 (2012): 60. http://dx.doi.org/10.1504/ijbpscm.2012.044974.

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Bai, Chunguang, and Ahmet Satir. "Evaluating green supplier satisfaction." Modern Supply Chain Research and Applications 2, no. 2 (2020): 63–81. http://dx.doi.org/10.1108/mscra-02-2019-0008.

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Purpose There is great uncertainty and volatility in the evaluation and measurement of green supplier satisfaction. The purpose of this paper is to fill this gap based on the information entropy theory (IET) to describe the probability of green supplier satisfaction degree. Design/methodology/approach The authors introduce a formal model using analytic hierarchy process (AHP), IET and entropy technique for order preference by similarity to an ideal solution (TOPSIS) method to evaluate green supplier satisfaction and promote them for the better implementation of green supply chain management pr

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Ye, Yun, Marija Jankovic, Gül E. Kremer, and Jean-Claude Bocquet. "Managing uncertainty in potential supplier identification." Artificial Intelligence for Engineering Design, Analysis and Manufacturing 28, no. 4 (2014): 339–51. http://dx.doi.org/10.1017/s0890060414000511.

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AbstractAs a benefit of modularization of complex systems, original equipment manufacturers (OEMs) can choose suppliers in a less constricted way when faced with new or evolving requirements. However, new suppliers usually add uncertainties to the system development. Because suppliers are tightly integrated into the design process in modular design and therefore greatly influence the outcome of the OEM's products, the uncertainty along with requirements satisfaction of the suppliers and their modules should be controlled starting from potential supplier identification. In addition, to better s

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Kelly, Stephen, Donna Marshall, Helen Walker, and John Israilidis. "Supplier satisfaction with public sector competitive tendering processes." Journal of Public Procurement 21, no. 2 (2021): 183–205. http://dx.doi.org/10.1108/jopp-12-2020-0088.

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Purpose This paper aims to explore the supplier perspective on competitive tendering processes and build on an increasing and developing interest in supplier satisfaction with public sector procurement activities. Design/methodology/approach Qualitative data was collected from 20 interviews with a variety of suppliers to the UK public sector, which was then analysed using Nvivo and a series of empirically supported propositions developed. Findings The findings are combined into an integrated supplier satisfaction model, which explains how a multi-layered set of expectations (past and ideal) an

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Moon, Chul Woo. "The Influence Of Credibility On Satisfaction With Supplier Performance In The Inter-Organizational Relationship." International Business & Economics Research Journal (IBER) 10, no. 9 (2011): 47. http://dx.doi.org/10.19030/iber.v10i9.5626.

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Retailers facing volatile environments feel the various levels of satisfaction with suppliers performance. Existing literature suggests that the social context in which exchange parties are deeply embedded should be considered for estimating the effect of environments on performance. It is proposed, in this paper, that the level of trust (high and low) affects the retailers level of satisfaction with supplier performance in volatile environments. The empirical results from US retailers indicate that retailers satisfaction with supplier performance is negatively associated with environmental vo

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Glavee-Geo, Richard. "Does supplier development lead to supplier satisfaction and relationship continuation?" Journal of Purchasing and Supply Management 25, no. 3 (2019): 100537. http://dx.doi.org/10.1016/j.pursup.2019.05.002.

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Hauser, John R., Duncan I. Simester, and Birger Wernerfelt. "Internal Customers and Internal Suppliers." Journal of Marketing Research 33, no. 3 (1996): 268–80. http://dx.doi.org/10.1177/002224379603300302.

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To push a customer and market orientation deep into the organization, many firms have adopted systems by which internal customers evaluate internal suppliers. The internal supplier receives a larger bonus for a higher evaluation. The authors examine two internal customer-internal supplier incentive systems. In one system, the internal customer provides the evaluation implicitly by selecting the percentage of its bonus that is based on market outcomes (e.g., a combination of net sales and customer satisfaction if these measures can be tied to incremental profits). The internal supplier's reward

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Dissertations / Theses on the topic "Supplier satisfaction"

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Maunu, S. (Susanna). "Supplier Satisfaction: the Concept and a Measurement System:a study to define the supplier satisfaction elements and usage as a management tool." Doctoral thesis, Oulun yliopisto, 2003. http://urn.fi/urn:isbn:9514271688.

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Abstract There is no commonly agreed theory available to define supplier satisfaction and to measure it. Qualitative research is the key to find the definition and metrics for supplier satisfaction. It gives the possibility to refer behaviours, interactions between companies and organizational functioning. This research has studied supplier satisfaction measurement and how it could be used as a management tool. Supplier Satisfaction Survey is a management tool for a company to improve and further develop its internal and external processes within its supply chain. The aim is to measure the qua

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Rajack, Clyde. "Information Technology Outsourcing Strategies to Ensure Customer Satisfaction." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7721.

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Many information technology (IT) outsourcing initiatives fail, resulting in a high impact on business results and customer satisfaction. Without effective strategies, business leaders who outsource their IT services are at considerable risk of failure and stakeholder dissatisfaction. The purpose of this multiple case study was to explore outsourcing strategies that IT managers in Southern Ontario, Canada, used to ensure customer satisfaction. Participants included 9 executives with experience in complex IT outsourcing initiatives. Stakeholder theory and transaction cost economics theory were t

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Oliveira, Costa Larisse. "La satisfaction des acteurs dans le canal de distribution : le cas de la relation entre la grande distribution et les fournisseurs locaux au Brésil." Thesis, Aix-Marseille, 2013. http://www.theses.fr/2013AIXM1082.

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La thèse a eu comme objectif d'étudier la relation entre les fournisseurs brésiliens et les grands distributeurs dans le canal de distribution alimentaire, afin d'expliquer la satisfaction dans cette relation. Le cadre théorique aborde les concepts du canal de distribution et s'appuie sur les théories comportementales et leurs variables, ainsi que sur le marketing relationnel et les principaux modèles identifiés dans la littérature. En ce qui concerne les variables, nous nous centrons sur le conflit et la coopération qui ont un impact clé sur la satisfaction des acteurs du canal de distributio

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Bahha, Nawfal. "La satisfaction de la relation fournisseur de marque de distributeur (MDD) - distributeur : explication par le prisme de la proximité." Thesis, Aix-Marseille, 2016. http://www.theses.fr/2016AIXM2011.

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A travers le cas des fournisseurs de Marques de Distributeurs (MDD) en agro-alimentaire, cette thèse vise à montrer que la satisfaction du fournisseur peut être expliquée par la proximité entre ce dernier et son distributeur. En adoptant une posture épistémologique positiviste et une démarche hypothético-déductive, nous avons réalisé une revue de littérature qui a permis d’élaborer un modèle conceptuel. Celui-ci postule que la proximité, déclinée en quatre dimensions-proximité relationnelle, proximité identitaire, proximité de processus et proximité géographique, est un antécédent de la confia

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Falcão, Pedro António Resende. "O impacto da atractividade do cliente: proposta de um road map para o estatuto de cliente preferencial." Master's thesis, Universidade de Aveiro, 2016. http://hdl.handle.net/10773/16999.

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Mestrado em Gestão<br>Nos mercados business-to-business (B2B) actuais, os fornecedores “só podem ter tempo e recursos para formar e satisfazer as expectativas de um número limitado de parceiros”. Uma vez que a alocação de recursos por parte dos fornecedores é feita através de uma selecção dos seus clientes, as empresas e organizações vêm-se obrigadas a mover esforços para captar a atenção dos seus principais fornecedores. Neste sentido, as empresas compradoras deverão apresentar-se mais atractivas que os seus concorrentes de forma a conseguirem obter recursos e oportunidades de trabalhar

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Antar, Joyce, and Donya Gholamifar. "CRM in Fashion Companies for men's wear." Thesis, Jönköping University, JIBS, Business Administration, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-472.

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<p>Problem: Modeindustrin har varit omtalad under senare tid och eftersom konkurrensen på denna marknad är hög har det lett till en ökad medvetenhet bland konsumenter och speciellt bland manliga konsumenterna. En förundersökning utfärdad av författarna visade att skapandet av kundrelationer möjliggör för modeföretag att bibehålla en konkurrenskraftig position på marknaden. Undersökningen visade även att eftersom män har en tendens att förbli lojala kunder och tvivlar oftast på att köpa kläder från nya butiker är det viktigt för modeföretag att utveckla och bibehålla relationer med dessa kunder

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Johnson, Bryan. "A review of customer satisfaction as a critical success factor for suppliers of power equipment in the South African market." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/97334.

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Thesis (MBA)--Stellenbosch University, 2015.<br>ENGLISH ABSTRACT: Power equipment suppliers that manufacture goods to customer requirements face various opposing forces, such as increasing customer expectations, increasing competition and escalating costs. To sustain margins, companies need to understand what constitutes customer satisfaction, thereby enabling them to differentiate their goods and services from those of competitors, and to charge appropriately for those goods and services. Although customer satisfaction is important to industrial goods suppliers such as power equipment s

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Komárová, Marianna. "Vyhodnocení ekonomických přínosů jednotlivých systémů managementu jakosti." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-221642.

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Master's thesis is deals with integrated system. In theoretic part is described quality management system, environmental management system and occupational health and safety management system, main attention paid to quality in supplies. Suggestion of solving consists in proposition of new process purchase - choice of supplier, classification of supplier and index for measuring of process purchase.

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Forbes, Robin Jill. "Laundry satisfaction of Virginia extension homemakers related to their laundry practices and knowledge about detergents and water quality." Thesis, Virginia Polytechnic Institute and State University, 1986. http://hdl.handle.net/10919/91090.

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Relationships between laundry practices, detergent knowledge, perception of water quality, and satisfaction with laundry results were determined in this study. The mail survey method was used to obtain information from Virginia Extension Homemakers in April 1986. Only respondents who did laundry in their own home or apartment were used. Two hundred and seventy-six respondents, from a sample of 370 homemakers, met the criterion. Spearman's rho correlation coefficient was used to determine if relationships existed between the variables. Low correlations were found between the variables; therefor

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Prince, Thomas Leslie. "Customer service of floriculture suppliers in the midwestern floral distribution channels : its relationship to retailer satisfaction and purchasing intention /." The Ohio State University, 1989. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487598748020777.

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Books on the topic "Supplier satisfaction"

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Beyond the gift shop: Boost revenue, your brand, and patient satisfaction with strategic hospital retail. Health Administration Press, 2008.

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Kishimoto, Yōko. Kawazuni irareru? Futaba sha, 2011.

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Sun-dong, Kwŏn, ред. Hanʼguk kiŏp ŭi kyŏngyŏng chŏngbo sisŭtʻem pyŏnchʻŏnsa. Sŏul Taehakkyo Chʻulpʻanbu, 2009.

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Sun-dong, Kwŏn, ред. Hanʼguk kiŏp ŭi kyŏngyŏng chŏngbo sisŭtʻem pyŏnchʻŏnsa. Sŏul Taehakkyo Chʻulpʻanbu, 2009.

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Hanʼguk chadongchʻa sanŏp ŭi chepʻum hyŏksin yŏksa wa aepʻŭtʻŏ makʻet. Sŏul Taehakkyo Chʻulpʻanbu, 2009.

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Sun-dong, Kwŏn, ред. Hanʼguk kiŏp ŭi kyŏngyŏng chŏngbo sisŭtʻem pyŏnchʻŏnsa. Sŏul Taehakkyo Chʻulpʻanbu, 2009.

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Farm operator satisfaction with retail pesticide suppliers in the Arkansas Delta. Arkansas Agricultural Experiment Station, 1999.

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Book chapters on the topic "Supplier satisfaction"

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Vos, Frederik G. S. "Preferred customer status, supplier satisfaction and their contingencies." In Supply Management Research. Springer Fachmedien Wiesbaden, 2019. http://dx.doi.org/10.1007/978-3-658-26954-8_2.

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Emerson, Carol J., Robert E. Krapfel, and Curtis M. Grimm. "A Contingency Model of Supplier-Reseller Satisfaction Perceptions in Distribution Channels." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-13141-2_38.

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Wang, Lan. "Study on the Role of Supplier and Customer Expectation Difference in Relational Satisfaction." In International Asia Conference on Industrial Engineering and Management Innovation (IEMI2012) Proceedings. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-38445-5_163.

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Rekettye, Gábor, József Pintér, and Erzsébet Hetesi. "Customer Satisfaction and Price Acceptance in the Case of a Hungarian Electricity Supplier." In Revolution in Marketing: Market Driving Changes. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-11761-4_77.

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Varela, Juan Carlos Sosa, and Göran Svensson. "Does Satisfaction Mediate the Relationship between Quality Constructs in Ongoing Supplier Relationships? An Abstract." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-02568-7_164.

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Varela, Juan Carlos Sosa, Enid Miranda Ramírez, and Göran Svensson. "RELQUAL-determinants on Satisfaction in Buyer–Supplier Relationship of Puerto Rican SMEs: An Abstract." In Marketing Opportunities and Challenges in a Changing Global Marketplace. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-39165-2_66.

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Sosa Varela, Juan Carlos, and Göran Svensson. "Validating Satisfaction as a Mediator between Quality Constructs in Ongoing Supplier Relationships: An Abstract." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-99181-8_123.

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Bradshaw, H. H. (Pete). "Satisfaction and a Word About Suppliers." In 4 × 4 Leadership and the Purpose of the Firm. Routledge, 2021. http://dx.doi.org/10.4324/9781315865423-21.

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Syan, Chanan S., and Anthony S. White. "Role of European Automotive Supplier Integration in New Product Development." In Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-3631-6.ch011.

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Over the past two decades, the automotive industry has experienced major changes as a result of globalisation, changing customer requirements and environmental legislation. The supplier integration in the new product development process is a significant step in facilitating reduction in the time to market of innovations and reducing costs. The aim of this work is to assess the extent of supplier integration in automotive organisations and to identify what barriers still exist. An exploratory Europe-wide survey was conducted, and 31 usable returns from automotive organisations spread across the EU. The survey confirmed the increasing importance of supplier integration in the automotive industry; however, the practice varies from organisation to organisation. They also indicate that most automobile manufacturers are engaged in functional rather than strategic supplier integration, indicating that the supplier integration is not yet fully developed, but progress in the first tier of suppliers is becoming common.

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UMARUSMAN, Nurullah. "Fuzzy Goal Programming With Interval Type-2 for Solving Multi-Objective Sustainable Supplier Selection Problems." In Handbook of Research on Recent Perspectives on Management, International Trade, and Logistics. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-5886-7.ch010.

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Supply chain management is going on changing and developing in line with the needs of the growing global supply chain. Performance of supply chain, considered as a whole so that businesses can accommodate these evolvements and change, needs to be improved in the long run. Actually, businesses work with suppliers complying with their policies from past to present. However, other dimensions of sustainability should be considered, as well as economic criteria when selecting suppliers. With the right supplier selection made in this respect, by contributing to the efficient functioning of the supply chain, it will increase customer satisfaction, and therefore, the enterprises will reach the goals they set. The solution of the multi-objective sustainable supplier selection problem has been realized by using the “satisfied optimal supplier design” algorithm, also called fuzzy goal programming, with de novo-based interval type-2 proposed in this study.

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Conference papers on the topic "Supplier satisfaction"

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Ganguly, Kunal. "Supplier Satisfaction in Buyer-Supplier Relationships: Assessment from Supplier Perspective." In International Conference on Advanced Research in Business, Management and Economics. GLOBALKS, 2019. http://dx.doi.org/10.33422/icabme.2019.03.184.

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Jiao, Minghai, Xueying Hong, Ping Yan, and Long Ren. "Research of supplier fuzzy evaluation based on customer satisfaction." In 2011 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2011. http://dx.doi.org/10.1109/ieem.2011.6118220.

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Jiao, Minghai, Xueying Hong, Ping Yan, and Long Ren. "Research of supplier fuzzy evaluation based on customer satisfaction." In 2011 IEEE MTT-S International Microwave Workshop Series on Innovative Wireless Power Transmission: Technologies, Systems, and Applications (IMWS 2011). IEEE, 2011. http://dx.doi.org/10.1109/imws.2011.6116807.

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Xiang-Yun Mi, Zhan-Jing Wang, and Chen-Xia Jin. "Selection method of the 3PL supplier based on interval satisfaction." In 2009 International Conference on Machine Learning and Cybernetics (ICMLC). IEEE, 2009. http://dx.doi.org/10.1109/icmlc.2009.5212638.

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Bo Ju, Li-feng Xi, and Xiao-jun Zhou. "Balancing procurement cost reduction and supplier satisfaction with genetic algorithm." In 2009 2nd IEEE International Conference on Computer Science and Information Technology. IEEE, 2009. http://dx.doi.org/10.1109/iccsit.2009.5234592.

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Weheba, Gamal, Ahmad Mahmassani, and Don Malzahn. "As9100 Registration Difficulties and Organizational Benefits: A Supplier Satisfaction Survey." In General Aviation Technology Conference & Exhibition. SAE International, 2006. http://dx.doi.org/10.4271/2006-01-2438.

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Wu, Huicheng Jeff, Jin Su, and Nancy Nelson Hodges. "Exploring the Impact of Apparel Suppliers’ Affective and Cognitive Satisfaction on the Buyer-Supplier Relationship: A Power-Dependency Theory Perspective." In Pivoting for the Pandemic. Iowa State University Digital Press, 2020. http://dx.doi.org/10.31274/itaa.11858.

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Cui, Li, Hao Zhang, Mingke He, and Jingyuan Wang. "City distribution service quality: A factor impacting on supplier-customer relationship and customer satisfaction." In 2010 International Conference on Logistics Systems and Intelligent Management (ICLSIM). IEEE, 2010. http://dx.doi.org/10.1109/iclsim.2010.5461073.

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Fu-jiang, Zhang, Tian Ye-zhuang, and Sun Xiao-lin. "Empirical Analysis of the Effects of Supplier Selection and Integration on Customer Satisfaction and Business Performance." In 2006 IEEE International Conference on Management of Innovation and Technology. IEEE, 2006. http://dx.doi.org/10.1109/icmit.2006.262358.

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Tanaka, Tomoki, and Daniel J. Rosseljong. "The Rigorous Application of FMEA to a Wastewater Treatment Plant Aerator Drive: Understanding Requirements, Conditions, Limitations, and Success Factors." In ASME 2009 International Mechanical Engineering Congress and Exposition. ASMEDC, 2009. http://dx.doi.org/10.1115/imece2009-10498.

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Any supplied gearbox performing below a user’s clearly defined expectations can be viewed as a failure. This case study involves consistent lubricant leakage starting almost immediately after installation. Through various field inspections, modifications and a factory rebuild, the problem was not resolved to the owner’s satisfaction until replaced by (2) new units. This paper documents the factual elements of an engineering evaluation of a gearbox removed from an aerator drive at a wastewater treatment facility, using FMEA [Failure Modes and Effects Analysis] over FTA [Fault Tree Analysis]. Th

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