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Journal articles on the topic 'Sustainability in retail'
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1
Ramanan, Sustainability in India’s Retail, and Dr K. P. V. Ramanakumar. "Sustainability in India’s Retail." IOSR Journal of Business and Management 16, no. 1 (2014): 118–21. http://dx.doi.org/10.9790/487x-1613118121.
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Thompson, Bob. "Green retail: Retailer strategies for surviving the sustainability storm." Journal of Retail & Leisure Property 6, no. 4 (October 2007): 281–86. http://dx.doi.org/10.1057/palgrave.rlp.5100079.
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Claro, Danny Pimentel, Silvio Abrahão Laban Neto, and Priscila Borin de Oliveira Claro. "Sustainability drivers in food retail." Journal of Retailing and Consumer Services 20, no. 3 (May 2013): 365–71. http://dx.doi.org/10.1016/j.jretconser.2013.02.003.
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Ruiz-Real, José, Juan Uribe-Toril, Juan Gázquez-Abad, and Jaime de Pablo Valenciano. "Sustainability and Retail: Analysis of Global Research." Sustainability 11, no. 1 (December 20, 2018): 14. http://dx.doi.org/10.3390/su11010014.
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In recent years, the topic of sustainability has gained prominence in many retail sectors. Sustainability is a key element for retailers, who have seen that sustainable development could become an important source of competitive advantage. The purpose of this work is to highlight state of the art sustainability in retailing, for which a bibliometric analysis has been carried out using Web of Science online and Scopus database. Our findings show the most influential countries, journals, authors, and areas of knowledge interested in the topic. By using a fractional counting method to analyze co-occurrence of the author’s keywords, this paper identifies the most frequent terms and seven clusters. This article represents a contribution by identifying the main trends in sustainability and retail research and proposes future research initiatives, such as: analyze under which conditions the sustainability initiatives give better results to retailers; selection of suppliers and supply chain management; evaluate different types of sustainable products; store sustainable management; sustainability actions and retailers image; how to communicate the sustainability actions of retailers; how sustainability actions influence different types of brands; and international and cross-cultural analysis.
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Arafah, Willy. "IMPLEMENTATION OF SUSTAINABILITY CONCEPT ON RETAIL INDUSTRY." Business and Entrepreneurial Review 13, no. 2 (May 11, 2017): 193. http://dx.doi.org/10.25105/ber.v13i2.1850.
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The objectives of this paper seek to know how sustainability concept and implementation of the retail industry in Indonesia based on sustainability theoretical framework. The research was conducted in Jakarta (Indonesia), the survey was carried out on the basis of questionnaire that was used as a support during the interviews. A total of 137 Indonesia retail enterprises were involved in the research. The results achieved highlight, how CSR does make business sense in Indonesia context. This process calls for new forms of collaboration involving firms along the supply chain, local authorities, the international player and civil society. The conclusion of this research how CSR become a mandatory requirement for access to the International market, transform itself into a new type of technical barrier to trade. CSR need to be fostered rather than imposed through the creation of innovative partnership and locally rooted solution
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Phillips, Caleb, Rhonda Hoenigman, Becky Higbee, and Tom Reed. "Understanding the Sustainability of Retail Food Recovery." PLoS ONE 8, no. 10 (October 10, 2013): e75530. http://dx.doi.org/10.1371/journal.pone.0075530.
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Saber, Marcus, and Anja Weber. "How do supermarkets and discounters communicate about sustainability? A comparative analysis of sustainability reports and in-store communication." International Journal of Retail & Distribution Management 47, no. 11 (November 11, 2019): 1181–202. http://dx.doi.org/10.1108/ijrdm-08-2018-0156.
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Purpose Commonly, supermarkets are perceived as more sustainable than discount stores, which are accused of following an aggressive price and no-frills approach. Therefore, the purpose of this paper is to investigate whether supermarkets and discounters differ substantially in their sustainability communication. Design/methodology/approach Sustainability reports and in-store communication are two important channels for retailers’ sustainability communication. To analyze both communication channels, the authors use a multi-method approach with data triangulation, analyzing sustainability reports and store observations of eight German retailers (two supermarket chains, six discount chains). Findings The study reveals no major differences between supermarkets and discounters regarding the readability of sustainability reports and the number of key figures on sustainability presented. However, supermarkets perform significantly better in translating sustainability to the store level than discounters. Furthermore, the results indicate that poor quality in the readability analysis is reflected in fewer concrete data provided in the sustainability reports and poorer translation of sustainability to the retail store. Originality/value This paper presents an empirical analysis of how well German retailers communicate about sustainability on both the report and the store level for the interest of academia and retail managers. It reveals different performance qualities among retail chains and retail formats and identifies the shortcomings within current reporting legislation with a clear indication toward policy makers.
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Dwiyananda, Ongky Martha, and Imron Mawardi. "Pengaruh Produk, Harga, Tempat, Promosi Ritel Modern Terhadap Keberlangsungan Usaha Ritel Tradisional di Gresik." Jurnal Ekonomi Syariah Teori dan Terapan 2, no. 9 (December 17, 2015): 759. http://dx.doi.org/10.20473/vol2iss20159pp759-771.
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This research was aimed to examine the effect of product, price, place and promotion modern retail to the business continuity of traditional retail business in Gresik. This study used questionnaires in making primary data and quantitative approaches. Tests carried out using multiple linear regression, where the dependent variable (Y) is the business continuity of traditional retail business and the independent variable (X) is the product, price, place,promotion of modern retail. This research sample selected using purposive technique. The sample was 50 traditional retailers radius of two kilometers of modern retail in Gresik.Based on F test results showed that the product, price, place and promotion of modern retail simultaneously significant effect on the sustainability of traditional retail businesses. While the t test results showed that it was only on the variable product, place and promotion that has a significant influence on the sustainability of traditional retail business while at variable rates have no significant effect on the sustainability of traditional retail businesses. Aswe know that modern retail has the advantage of varied products, strategic location and attractive promotion of the suggestions from researchers that the traditional retailers are more creative and innovative in marketing their products and provide better service to the consumer so that the business can continue to compete with modern retail and avoid bakruptcy.
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Lehner, Matthias. "Translating sustainability: the role of the retail store." International Journal of Retail & Distribution Management 43, no. 4/5 (May 11, 2015): 386–402. http://dx.doi.org/10.1108/ijrdm-02-2014-0013.
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Dabija, Dan-Cristian, Brînduşa Mariana Bejan, and David B. Grant. "The Impact of Consumer Green Behaviour on Green Loyalty Among Retail Formats: A Romanian Case Study." Moravian Geographical Reports 26, no. 3 (September 1, 2018): 173–85. http://dx.doi.org/10.2478/mgr-2018-0014.
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Abstract Customer loyalty enables companies to outperform competitors and better satisfy customers’ needs and desires. People today are increasingly interested in buying green or sustainable products, pursuing responsible consumption, getting involved in environmental protection activities and preserving resources. These key elements of sustainability are crucial in retailer strategies for approaching customers, strategies encompassing both communication and well-structured offers of sustainable, green and environmentally friendly products to gain customers’ loyalty and assist them in adopting responsible (green) consumption behaviours. This may not be the case in all retail markets or sub-markets, however. This paper investigates these issues in the context of the emerging European economy of Romania, using a survey conducted in four major retail segments comprising more than 3,000 respondents. Using structural equation modelling the authors reveal that Romanian retailers are concerned with drawing customers and gaining their loyalty by adopting strategies based on the principles of sustainability. The results indicate that in this emerging market behavioural antecedents differ across the analysed retail formats in building green loyalty, which represents a challenge for retailers in their attempt to draw, satisfy and bind consumers to their retail formats and stores. At the same time, there is also a growing awareness of green aspects among Eastern Europeans, even if they have been challenged with sustainability issues and the need to adopt green behaviours more recently than their Western European counterparts.
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Wahyudin, Moh, and Henry Yuliando. "The Implementation of Knowledge Management on Traditional retail." KnE Life Sciences 4, no. 2 (March 1, 2018): 117. http://dx.doi.org/10.18502/kls.v4i2.1663.
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Marketing brings a consequence that producers distribute their products to consumers. There are many kinds of a medium that producers can use to distribute their products, one of which is retailer business. In governance, retailer business can be classified into two types, namely traditional retailer and modern retailer. In the process, there are worries about the existence of traditional retailer as a result of the strengthening of modern retailer. Therefore, it is important to pay special attention to the traditional retailer to grow and evolve along with the growth and development of modern retailer, so that traditional retailer marketing can run optimally. This study aims to formulate the strategy for traditional retailer to keep sustainability concerning to the proper implementation of knowledge management through the developing of socio- entrepreneurship. This research uses SEM (Structural Equation Modeling) to measure the correlation between independent and dependent construct in term of increasing knowledge management of traditional retailer.Based on the result analysis, competitive advantage in traditional retail is affected by the choice of strategies implemented by retailer. However, the implemented strategy is not optimal because it is not supported by the implementation of a good knowledge managements, especially in terms of accessibility to knowledge and practices required in the retail business. Traditional retail are difficult to gain an access to training and mentoring on strategies and techniques to manage retail business professionally in order to achieve a sustainable competitive advantage. When traditional retail want a more optimal to achieve a competitive advantage, they should improve their ability in implementing the management knowledge systematically, for example, building an association of traditional retail with the main vision to organize a training program or mentoring about strategy and technique management of retail business. Keywords: Traditional retailer, management knowledge, competitive advantage.
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Sivagnanasundaram, M. "Sustainability Practices in Indian Retail Industry: A Comparison with Top Global Retailers." Emerging Economy Studies 4, no. 1 (May 2018): 102–11. http://dx.doi.org/10.1177/2394901518770025.
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Globally retail industry has significant impact on economy and in the lives of the people. With fast deteriorating environmental conditions and widespread awareness of the consumers about it, retail industry is taking necessary steps to prove its concern for the environment. This article explores the sustainable practices adopted by the retail industry to protect the environment. Since the retail industry is growing at a faster pace in India, it is necessary to understand where the retail industry in growing economies such as India stands in comparison to global retailers in adopting sustainable practices. For the purpose of this study, secondary data was obtained from sustainability reports, annual reports, and policy documents published by the retailers available in the public domain besides their own websites. Indian retailers were compared with global retailers based on the key sustainable practice indicators. The results of the study show that sustainable practices in retail industry in India are still in nascent stage. The results also indicate that Indian retailers have to go a long way in sustainability reporting and leveraging it as a marketing tool.
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Rajgor, Gail. "Retail revolution." Refocus 6, no. 5 (September 2005): 60–61. http://dx.doi.org/10.1016/s1471-0846(05)70465-0.
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Barata-Salgueiro, Teresa, and Pedro Guimarães. "Public Policy for Sustainability and Retail Resilience in Lisbon City Center." Sustainability 12, no. 22 (November 12, 2020): 9433. http://dx.doi.org/10.3390/su12229433.
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International organizations, public authorities and researchers have increasingly been concerned with urban resilience and sustainability. We focus on the triangle retail, urban resilience and city sustainability, aiming to uncover how cities have coped with retail challenges to increase their resilience towards a sustainable path, highlighting the role played by public policy. The case study asks, is Central Lisbon strongly affected by processes of regeneration, touristification and gentrification, simultaneously with changes in retail. The analysis of planning and other policy documents complemented by fieldwork evidence shows a close link between public initiatives and private entrepreneurship and their impacts in the vitality of the core. The text shows that the policy outlined by local authorities to overcome the decline of the city center and to meet the aims of sustainability implies urban resilience. The transformation of retail is aligned with that vision and is supported its achievement, while the commercial fabric suffered an evolution from shopping to consumption spaces, polarized by culture and entertainment, targeting new consumers and lifestyles. However, new social and economic challenges arise due to escalating housing prices, change in retail supply, the excessive dependence of tourism and the danger of losing part of the city’s identity.
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Olofsson, Linnea, and Cecilia Mark-Herbert. "Creating Shared Values by Integrating UN Sustainable Development Goals in Corporate Communication—The Case of Apparel Retail." Sustainability 12, no. 21 (October 23, 2020): 8806. http://dx.doi.org/10.3390/su12218806.
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The textile and apparel industry, while endowed with enormous potential related to the development of countries, is continuously drawing attention to its negative sustainability impacts along their value chains. While apparel retail has been an early adopter to integrate the Sustainable Development Goals (SDGs) into sustainability reports, critics point to the fact that linking sustainability activities to the SDGs is not enough, and cherry-picking low hanging fruit goals is insufficient. To address this potential discrepancy between action and communication, the aim of this study is to explain the perceived value of SDG integration in sustainability reporting in apparel retail. A comparative case study has been conducted of two Swedish apparel retail companies, Lindex and Filippa K, where six sustainability reports from 2015–2017 were reviewed. Empirical findings suggest that there is a correlation between SDG integration, communication maturity, and SDG contribution. The study points to the guiding role the SDGs may have to expand the scope of corporate impact and value in sustainability communication.
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Ilić, Dragan, and Jasmina Stanković. "Marketing Sustainable Retail Development." Journal of Economic Development, Environment and People 2, no. 2 (June 22, 2013): 50. http://dx.doi.org/10.26458/jedep.v2i2.23.
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One of the primary benefits of sustainable retail over the long run has to be the marketing gain from having something other competitors do not: lower operating costs, a more socially responsible public profile, ease of gaining planning approval for new projects, better access to certain investment pools, higher rents (in the case of developers), ease of recruiting and retaining key people. Each of these benefits needs marketing and public relations support; each benefits from a clear and consistent corporate message that promotes sustainable retail.To date, there are very few retailers or developers who have championed sustainability long enough, consistently enough and with enough actual demonstration of changes in standard operations to gain the benefits of green marketing, but the very paucity of examples serves to underscore the point: the green marketing space is wide open for large retailers and developers.What would be the marketing steps that a company could take to benefit from its “sustainability focus?” The key to any marketing program is to differentiate a company’s actions from those of competitors and to do it along lines that its various stakeholders care about. This practice of differentiation is often expressed as “finding a difference that makes a difference, to someone who makes difference to you.”For retail developers, the first differentiator should be to attract more and better tenants to all of their centers, tenants who value lower operating costs and the developer’s program of sustainable development and corporate social responsibility.
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Riboldazzi, Sabina. "Corporate Governance And Sustainability In Italian Large-Scale Retail Companies." European Scientific Journal, ESJ 12, no. 16 (June 28, 2016): 1. http://dx.doi.org/10.19044/esj.2016.v12n16p1.
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The growing complexity of today’s business systems due to the economic globalization has led to a substantial modification of current corporate governance principles and approaches. In particular, the application of good corporate governance principles has increasingly required a clear focus on sustainability, which minimizes risks and, at the same time, ensures a positive outlook for the future of the company itself. Through the analysis of corporate governance systems, this study deepens the link between corporate governance and sustainability in retail companies, with particular emphasis on the Italian grocery retail system. The study highlights that innovation and process efficiency, promoted and implemented by a governance that values fairness and transparency, allow retail companies to obtain consensus and resources, thereby triggering a virtuous circle of sustainable business development.
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Hryshchenko, Iryna, and Svetlana Lavshchenko. "Impact of local market development on sustainable (stable) city development." E3S Web of Conferences 208 (2020): 04009. http://dx.doi.org/10.1051/e3sconf/202020804009.
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The researchers investigate the problems of city development and retail trade systems in relation to the sustainability of urban economic development. In particular, the authors describe the problems of strategy development related to more sustainable development of the retail system. The most important tasks for planning the development of the retail system in terms of sustainability of the urban economy are to preserve the traditional trading environment and address the problem of “dead” shopping centers. Recommendations are made to eliminate “food deserts” using modern information technologies.
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Bartels, Jos, Machiel J. Reinders, and Mariet Van Haaster- De Winter. "Perceived sustainability initiatives: retail managers’ intrinsic and extrinsic motives." British Food Journal 117, no. 6 (June 8, 2015): 1720–36. http://dx.doi.org/10.1108/bfj-11-2014-0362.
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Purpose – Although awareness of environmental sustainability has increased over the past few decades, the current market share of sustainable products remains low. Because of their market position, large-scale and high-volume consumer interactions, food retailers are appropriate venues to entice consumers to buy more sustainable foods. The purpose of this paper is to examine the extent to which food retailers are perceived to have embedded sustainability initiatives in their marketing strategies and to have taken sustainable tactical measures on the store floor. In addition, the study considered the roles played by social identification (SI) and by perceived external prestige (PEP). Design/methodology/approach – Based on a literature review and semi-structured qualitative interviews with the chief executive officers (CEOs) of Dutch food retailers, the authors conducted an online panel survey among the managers of these food retailers. Findings – The results of the study show the positive impacts of managers’ SI with a sustainable consumer group and managers’ PEP on the perceived environmental sustainability initiatives of Dutch food retailers. The study finds that managers’ SIs are powerful ways to engender employee loyalty. Moreover, organisations that are perceived to have more external prestige are perceived as being more capable of developing sustainability policies. Originality/value – The current study combines views from CEOs of large Dutch food retailers with supermarket manager’s perceptions of sustainability initiatives on a strategical and tactical level of an organisation. It uses insights from CSR, food retail and SI theory literature to explain these perceptions.
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Graciola, Ana Paula, Fernanda Rizzon, Gabriel Sperandio Milan, Deonir De Toni, Jefferson Marçal Da Rocha, and Pelayo Munhoz Olea. "Sustainability, Retail and Supply Chains: Twenty Years of Research." Revista de Negócios 23, no. 2 (November 21, 2018): 7. http://dx.doi.org/10.7867/1980-4431.2018v23n2p7-23.
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Retailers play the role of intermediaries between suppliers and customers. As key players in the market, retail managers, pressured to change their business based on sustainable development principles, they need to adjust their daily practices and disseminate information about their impacts and contributions to the sustainable development of their companies. Therefore, the main aim of this study was to understand the relations between the terms: sustainability, retail and supply chains by reviewing the literature in two databases: Scopus and Science Direct. As results, there has been an increase in studies related to the themes in the last 20 years. The areas with the highest concentration of studies are: Operations, Marketing, Consumer Behavior, Government Policies and Certifications. As contributions of the study, the following topics were highlighted for future research: Collaboration, Waste, Consumer Behavior, Value Creation, Communication, On-line Commerce, Retail Planning, Logistics, Product Lifecycle, Remanufacturing, Gas Emission, Certifications, Technology and Information Systems, and Environmental Policies.
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Kativhu, Simbarashe, Marizvikuru Mwale, and Joseph Francis. "Development of sustainable SMEs: conceptualized criteria for measuring the sustainability of youth-owned small retail businesses in selected rural areas of South Africa." Development Management 18, no. 1 (July 15, 2020): 40–52. http://dx.doi.org/10.21511/dm.18(1).2020.04.
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High failure rates among youth-owned small retail businesses has prompted the need for strengthening sustainability in the sector. The current paper sought to establish a framework for use in determining youth-owned small retail business sustainability. An exploratory mixed study approach was followed (qualitative and quantitative methods). Snowball and cluster sampling procedures were utilized to select respondents. Data were collected using semi-structured interview guides and close ended questionnaires. Qualitative data was analyzed using the Atlas.ti version 7 software network techniques, while the IBM SPSS version 25 techniques were utilized to generate quantitative results. Principal component analysis outcomes reflected that the framework for measuring youth-owned small retail business sustainability comprises 6 major components. The components included security measures (18.01%), outsourcing abilities (13.70%), marketing strategies (10.07%), risk management (8.54%), financial management (8.43%) and innovation (7.89%). The six pillars of the criteria were utilized to further develop time specific indices that were expressed in the following formula: R1 = ƒ (SM1, OA1, MS1, RM1, FM1, I1, S1) + e. Based on this formula, the sustainability of youth-owned small retail businesses can be assessed based on the six pillars on the right side of the equation and other subjective attributes at a particular time. The current study provided a framework that can be used by managers and practitioners to determine key sustainability building blocks of youth-owned small retail business at a particular time and track how they change over time.
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Newell, Graeme. "The significance of sustainability best practice in retail property." Journal of Retail & Leisure Property 8, no. 4 (November 2009): 259–71. http://dx.doi.org/10.1057/rlp.2009.15.
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Longo, Francesco. "Sustainable supply chain design: an application example in local business retail." SIMULATION 88, no. 12 (October 2, 2012): 1484–98. http://dx.doi.org/10.1177/0037549712458983.
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The paper demonstrates the need to consider different sustainability aspects in supply chain redesign and optimization problems. To this end a simulation model of local pharmaceutical business retail is presented as application example. Three different sustainability aspects are considered (technical sustainability, economic sustainability and environmental sustainability) when investigating two different problems: the addition of new pharmacies to the supply chain and optimization of the supply chain routes. The main goals are to understand how new potential customers can be added to the supply chain while reducing the negative impact on the customers’ satisfaction level (technical sustainability), how to optimize the routes followed by each transportation vector (technical, economic and environmental sustainability) and how to compare different solutions in terms of truck fleets in order to reduce CO2 emissions (environmental and economic sustainability).
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Delgado-de Miguel, Juan-Francisco, Tamar Buil-López Menchero, Miguel-Ángel Esteban-Navarro, and Miguel-Ángel García-Madurga. "Proximity Trade and Urban Sustainability: Small Retailers’ Expectations Towards Local Online Marketplaces." Sustainability 11, no. 24 (December 16, 2019): 7199. http://dx.doi.org/10.3390/su11247199.
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The aim of this research is to identify the expectations offered by small retail businesses towards local online selling platforms as an innovative tool to ensure their future and the urban sustainability. Based on the previous findings obtained from an analysis of trends, actors and marketplaces operating in the retail sector, sixty semi-structured in-depth interviews have been carried out to Spanish local retail managers and owners. Opportunities and risks faced by local online marketplaces are presented from the perspective of small retail stores. Different attitudes towards online shopping platforms have been identified depending on their size, presence and experience in the online world, which has allowed us to categorize local retail businesses in six groups. Despite the perceptual and attitudinal differences between them, it is concluded that merchants have assumed that the current and future business model goes through the digitalization of their businesses and the selling on e-commerce platforms. The coexistence of the e-marketplace and the physical stores, conducted by the same retailers, could have a positive effect on the urban sustainability: on the one hand, with the economic strengthening and renovation of the historical centers and, on the other, with the maintenance of the population and traditional social relationships.
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Keay, Andrew, and Taskin Iqbal. "Sustainability in Large UK Listed Retail Companies: A Sectoral Analysis." Deakin Law Review 23 (November 27, 2018): 209–44. http://dx.doi.org/10.21153/dlr2018vol23no0art811.
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This article documents a study on the sustainability efforts of the largest UK general retail companies that are listed on the FTSE 100. Along with offering empirical insights into the position taken by large listed UK retail companies on sustainability issues, the study also provides an interpretive analysis of the data examined in order to gain greater understanding of what the companies are communicating and the attitude that they are taking in relation to sustainability. Based on an extended content analysis of each corporation’s annual and sustainability reports, the study was intended to be a pilot study, that is, a small study conducted in advance of a planned larger and broader project that would examine more companies and in different industrial sectors. It would specifically test aspects of the research design and allow necessary adjustment before final commitment to the design for the larger project. Nonetheless, the results of the study documented here are sufficiently substantive to constitute a stand-alone study and permit us to ascertain the state of sustainability in retail companies. Our findings demonstrate that companies are taking substantive actions to integrate sustainability into their business operations and are willing to communicate these actions to their stakeholders. They are actively engaged in re-designing their strategies in order to address factors that are at the root of unsustainability.
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Končar, Jelena, Radenko Marić, Goran Vukmirović, and Sonja Vučenović. "Sustainability of Food Placement in Retailing during the COVID-19 Pandemic." Sustainability 13, no. 11 (May 25, 2021): 5956. http://dx.doi.org/10.3390/su13115956.
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This work aims to define the impact of different indicators on the sustainability of food placement in the retail sector, during periods of crisis and emergencies, such as the COVID-19 pandemic. An empirical survey conducted in the Western Balkans (WB) region showed that indicators such as developed infrastructure, consistency, and transparency of the supply chain, skilled workers, costs, food safety, food prices, energy consumption, and changes in consumer needs are statistically significant since they affect the sustainability of food placement in the retail sector. As food placement and the retail sector itself are inseparable from other participants in the food supply chain (FSC), an analysis was conducted at the level of all FSC sectors. The results showed some deviations viewed individually in the sectors of production, physical distribution, wholesale, and retail, and in selected Western Balkan countries. Based on the results obtained, the sustainability model of food placement in the retail sector has been defined. The model will serve as the basis for defining the set of measures and incentives that competent institutions and FSC management need to undertake, to minimize the impact of indicators that endanger sustainability. The originality of the study lies in the fact that it fills the research gap that exists in this subject matter in academic research and studies in the WB region. In addition, some indicators important for food placement have been precisely isolated, with the definition of the intensity of their impact, observed overall at the level of the entire FSC as well as by individual sectors. Guidelines and suggestions for future research are listed in the paper.
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Okwu, Modestus O., and Lagouge K. Tartibu. "Sustainable supplier selection in the retail industry: A TOPSIS- and ANFIS-based evaluating methodology." International Journal of Engineering Business Management 12 (January 1, 2020): 184797901989954. http://dx.doi.org/10.1177/1847979019899542.
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In this study, a hybrid model based on ANFIS (Adaptive Neuro-Fuzzy Inference Systems), a predictive intelligent-based technique, and TOPSIS (Technique for Order Performance by Similarity to Ideal Solution) was implemented for sustainable supplier selection. Selection of supplier is a crucial task for companies to achieve the objectives of inbound and outbound supply chain system. This selection process may be complex due to the inclusion of diverse subjective and objective factors. There is, therefore, the need for a reliable methodology to provide higher accuracy in predictions of anticipated supplier performance, and this article makes contributions in that direction. The model was applied in the retail end of a fast-moving consumer goods (FMCG) industry to select the best possible suppliers using the sustainability criteria of the triple-bottom-line. Available data from the FMCG retail sector was fed into the TOPSIS and ANFIS model to rank the suppliers. Results indicated that the most dominant sustainability factors in the Nigerian FMCG retail sector are advanced technology, cost, reliability, on-time delivery, and environmental competencies. The finding should encourage companies in the retail sector to explore sustainability opportunities in order to improve their competitiveness for selection during bidding processes. The novelty of this study is the application of ANFIS to sustainable supplier selection problem in the context of a developing economy like Nigeria. It should also assist managers in the FMCG retail sector to highlight areas of possible sustainability improvements.
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Gollnhofer, Johanna F., and John W. Schouten. "Complementing the Dominant Social Paradigm with Sustainability." Journal of Macromarketing 37, no. 2 (March 23, 2017): 143–52. http://dx.doi.org/10.1177/0276146717696892.
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The dominant social paradigm (DSP) defines the basic belief structures and practices of marketplace actors and is manifested in existing exchange structures. Sustainability – a so-called megatrend – challenges the DSP by questioning its underlying assumptions, resulting in tensions or conflicts for different marketplace actors. This study examines a specific case of an alternative market arrangement that bridges tensions between the DSP and environmental concerns. Ethnography in the context of retail food waste disposition reveals tensions experienced by several marketplace actors – namely consumers, retail firms and regulators – and investigates an alternative market arrangement that alleviates those tensions by connecting the actors and their practices in a creative new way. We identify complementarity as the underlying mechanism of connection and resolution. Compared to previously identified alternative market arrangements that are either oppositional or parallel to the DSP, complementarity opens another path toward greater environmental sustainability through market-level solutions.
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Vongariyajit, Nijsiree, and Sooksan Kantabutra. "A Test of the Sustainability Vision Theory: Is It Practical?" Sustainability 13, no. 14 (July 6, 2021): 7534. http://dx.doi.org/10.3390/su13147534.
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Since little is theoretically and empirically known about the characteristics of organizational visions that support corporate sustainability, the present study attempts to answer the following questions: (1) What are the characteristics of an organizational vision that promotes sustainability performance? (2) How does such a vision lead to corporate sustainability? The present study examines a Sustainability Vision theory by simulating a retail store environment that comprises Sustainability Vision, Vision Communication, Empowerment of Staff, Motivation of Staff, and Staff Satisfaction variables. A model expressing the relationships among these variables was quantitatively tested by using data from a sample of retail stores in the Bangkok Metropolitan area. Results revealed that visions characterized by brevity, clarity, future orientation, stability, challenges, abstractness and an ability to inspire, and which contain imageries about improving sales, leadership, and customer and staff satisfaction indirectly and directly predict improved store sustainability prospects via Staff Satisfaction. The vision realization variables of Vision Communication, Empowerment of Staff and Motivation of Staff also enhance the vision effects. The present study is among the first few reported studies which identifies vision characteristics supportive of corporate sustainability. It also contributes to the theoretical literature by endorsing the Sustainability Vision theory and offering some directions for further theoretical development. In terms of its contribution to policy and practice, the present study offers some important managerial implications for retail store managers as to how they should espouse a vision that improves the prospect of store sustainability performance.
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A.O. Dos Santos, Maria, Göran Svensson, and Carmen Padin. "Implementation, monitoring and evaluation of sustainable business practices: framework and empirical illustration." Corporate Governance 14, no. 4 (July 29, 2014): 515–30. http://dx.doi.org/10.1108/cg-02-2013-0022.
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Purpose – This study aims to illustrate what and how a South African retail chain implements, monitors and evaluates its sustainable business practices using economic, ecological and social areas of indices. Design/methodology/approach – The study is based on the content analysis of public documents, such as sustainability and annual reports, of a retail chain. An assessment of sustainability and annual reports for 2008-2011 has been considered to examine how and what this retail chain implements, monitors and evaluates in its sustainable business practices. Findings – Woolworths has a sustainability programme in place that assures that the efforts of sustainable business practices are implemented, monitored and evaluated properly and that their targets for each area of indices are accomplished. Research limitations/implications – The content analysis shows that the areas of indices are important in the implementation, monitoring and evaluation of Woolworths’ spectrum of efforts in sustainability business practices. Practical implications – The study demonstrates practically how Woolworths South Africa implements, monitors and evaluates its sustainable business practices using various areas of indices which fall under the three pillars of sustainability, namely, economic, environmental and social. Originality/value – This research provides insight on what and how a retail chain in South Africa implements, monitors and evaluates its sustainable business practices over time. It also offers an insight into the strategic approach beyond the company’s judicial frontiers and into the supply chain. Furthermore, it shows how a company’s business network can be committed to change towards sustainable business practices.
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Ogbo, Ann, Chinelo Constance Ugwu, Joy Enemuo, and Wilfred Isioma Ukpere. "E-Commerce as a Strategy for Sustainable Value Creation among Selected Traditional Open Market Retailers in Enugu State, Nigeria." Sustainability 11, no. 16 (August 12, 2019): 4360. http://dx.doi.org/10.3390/su11164360.
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This paper aims to explore E-commerce as a strategy for sustainable value creation among selected traditional open market retailers in Enugu state. Every town in Nigeria boasts of an appreciable number of traditional retail markets, which play an essential role in African life, acting as both an economic necessity, and a cultural phenomenon that has helped to shape community ideas for centuries. Transactions are mainly conducted using cash. Increased sales, lower costs and enhanced sustainability are potential benefits accruable to the traditional retail markets, considering full adoption of E-commerce. Using a concurrent mixed method, this research used a descriptive survey design with a population, which comprised retailers in the selected traditional markets. A sample size of 234 was drawn from the selected markets using Bill Godden’s sampling size determination. Primary data were collected by questionnaire and interviews, and these data were analysed using descriptive statistics. Hypotheses were tested with chi square. It was concluded that E-commerce has the potential to open up vistas of opportunities in the traditional open markets when used strategically, thereby eradicating incidences of debt, which is a common factor in the traditional retail business, ensuring a mutually beneficial business relationship between retailer and consumer. This ultimately leads to a wider reach, higher transaction rates, bigger profits and sustainability.
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Bormane, Santa. "INTEGRATED MARKETING COMMUNICATIONS IN SUSTAINABLE BUSINESS." SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference 6 (May 25, 2018): 80. http://dx.doi.org/10.17770/sie2018vol1.3405.
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Business sustainability hinges on authorities’ action, cooperation and willingness to protect nature and natural resources, but they also have to meet the economic needs and cultivate the economic opportunities, whilst also satisfying the social needs and building a fair relationship among the different social groups. One of the ways to develop a sustainable business is integrated marketing communications. When using integrated marketing communications, businesses – notably food producers and retailers – need to focus on the education of consumers, the ecological performance and impact of products on the environment and human health, thus contributing to a sustainable development of Latvia’s economy overall. The aim of the research is to evaluate the prospects of development of Latvian food retail chains through the use of integrated marketing communication tools for sustainable business. The following scientific research methods are used in the research study: analytical, comparative, graphical, statistical, observatory and interrogative. The research focuses on the Latvian food retail sector, the subject being Latvian food retail chains, with leading specialists from all Latvian food retail chains surveyed. The research confirmed the hypothesis of the positive influence of the use of IMC tools for sustainability upon demand at Latvian food retail chains, its contribution to the formation of public opinion on the importance of preservation of the environment, the enhancement of consumer awareness, the promotion of corporate social responsibility for consumer health, ecological products overall, and the role and contribution of a green economy to a sustainable development of the national economy as a whole. The author has defined IMC for sustainability, developed and classified IMC tools for sustainability, and drawn up an IMC model for sustainability. The results of the research are of both theoretical and practical value.
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Lehner, Matthias. "Retail store influence on sustainable consumption behaviour." International Journal of Quality and Service Sciences 7, no. 4 (November 16, 2015): 404–23. http://dx.doi.org/10.1108/ijqss-05-2014-0031.
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Purpose – This paper aims to contribute to the discussion about how retailers can more effectively promote sustainable food consumption in the retail store. Design/methodology/approach – Thirteen self-proclaimed sustainable consumers were observed and interviewed during their grocery shopping. Separate observations were conducted of the stores. Finally, consumers were asked to provide three weeks worth of grocery shopping receipts. Findings – Results show that the meaning of sustainable consumption varies among consumers. Observed consumer behaviour was mostly routinized, with little willingness to engage consciously with the choice situation. Mixed messages in the store cause confusion, uncertainty and frustration. Only for a minority of decisions, consumers showed a high level of decision-making involvement. Then, consumers were willing to engage with the retailer and accept trade-offs. The retail store should better account for consumption routines in sustainable consumption behaviour and open up to interaction with sustainably minded consumers where necessary. Research limitations/implications – The results are specific for urban areas with high concern for sustainability. Further research should focus on areas of low concern for sustainability and the impact of the store environment on such consumers. Practical implications – Retailers do not sufficiently take into account the contextual nature of sustainable consumption. Retailers would be well-advised to account for the habitual nature of grocery shopping and for contextually defined understanding of sustainable consumption in their efforts to promote sustainable consumption. Originality/value – This study gives new insights into the much debated “attitude-behaviour gap” in sustainable consumption and how retailers can more effectively encourage sustainable consumption behaviour in the retail store.
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Istudor, Laura-Gabriela, and Marta-Christina Suciu. "Bioeconomy and Circular Economy in the European Food Retail Sector." European Journal of Sustainable Development 9, no. 2 (June 1, 2020): 501–11. http://dx.doi.org/10.14207/ejsd.2020.v9n2p501.
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The paper highlights the importance of analysing corporations’ activities and their policies addressing non-financial indicators, in line with the current global concerns regarding sustainability and bioeconomy. It aims at contributing to a better understanding of the concepts of circular economy and bioeconomy, while analysing corporations’ behaviours regarding these topics. As Corporate Social Responsibility (CSR) standards have become frameworks for illustrating socially and environmentally responsible behaviours, the number of companies that adopt such standards for the elaboration of sustainability reports has increased. Since the publication of sustainability reports became mandatory as of 2018, we consider that their documentation is in an incipient phase. This paper uses an empirical content-based analysis of sustainability reports released by corporations in the food retail sector inside the European Union. The selected retailers report non-financial performance following the guidelines of international social responsibility codes elaborated by the non-profit organization Global Reporting Initiative (GRI). The results of the analysis show different levels of involvement in sustainable practices across the corporations considered. Furthermore, the paper provides the main challenges regarding the implementation of sustainable methods of doing business, as well as the main impacts of adopting CSR standards for the supply chain. Keywords: Bioeconomy, circular economy, sustainability, CSR, corporations
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Lovre, Koviljko, and Tatjana Brankov. "Multiple sustainability dimensions of retail sector in Serbia until 2013." Industrija 44, no. 1 (2016): 133–49. http://dx.doi.org/10.5937/industrija1-8905.
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Chida, Meriem. "Sustainability in Retail: The Failed Debate around Plastic Shopping Bags." Fashion Practice 3, no. 2 (November 2011): 175–96. http://dx.doi.org/10.2752/175693811x13080607764773.
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Sousa, Paulo Renato de, Marcelo Werneck Barbosa, Leise Kelli de Oliveira, Paulo Tarso Vilela de Resende, Ricardo Ruiz Rodrigues, Myrian Teixeira Moura, and Daniel Matoso. "Challenges, Opportunities, and Lessons Learned: Sustainability in Brazilian Omnichannel Retail." Sustainability 13, no. 2 (January 12, 2021): 666. http://dx.doi.org/10.3390/su13020666.
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This paper reports the focus group results administered with top executives of the Brazilian retailers regarding their omnichannel strategies. This study aimed at analyzing the process of implementing omnichannel strategies and identifying contributions omnichannel has to sustainability. Using qualitative exploratory and a case study design to assess three large Brazilian retailers, we collected information concerning omnichannel implementation associated with processes, technologies, and organizational structure. This study was conducted with top executives in Brazil. Results suggest that the most viable solution, given a company’s investment capacity, is implementing an e-commerce platform that results in greater integration, profitability, and sustainability of the whole chain. A discussion on the benefits and outcomes related to the sustainable performance of such companies is also presented. This study answers calls for more research on the retail sector in Latin American countries.
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Vandchali, Hadi Rezaei, Shu Ling Chen, and Stephen Cahoon. "Governance mechanisms in managing sustainability practices in retail supply networks." International Journal of Logistics Systems and Management 1, no. 1 (2020): 1. http://dx.doi.org/10.1504/ijlsm.2020.10036756.
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Fuentes, Christian, and Cecilia Fredriksson. "Sustainability service in-store." International Journal of Retail & Distribution Management 44, no. 5 (May 9, 2016): 492–507. http://dx.doi.org/10.1108/ijrdm-06-2015-0092.
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Purpose – The purpose of this paper is to explore, illustrate, and conceptualize how sustainability service is performed and the role it plays in the promotion of sustainable consumption. Design/methodology/approach – Theoretically, this paper takes a practice theory approach, conceptualizing the provision of sustainability service as a set of complex, socio-material, and performative practices. Methodologically, this paper draws on an ethnographic study of a retail chain – W-Store – and its sustainability service. Interviews with management and focus group interviews with shop assistants and consumers, as well as observations made in-store, make up the material analysed. Findings – The provision of sustainability service is accomplished in this case via three service practices; arranging green shopping trails, answering sustainability questions, and promoting sustainability to green consumers in-store. The analysis shows that the retailing of sustainable products is not simply a matter of including sustainability products in the range and instructing shop assistants to promote them. Sustainability service – as enacted at W-Store – was dependent on the successful combination and configuration of human competence (service staff) and IT and organizational artefacts. There also needed to be congruence between consumers and their images and between retailers and the version of sustainability they were enacting. Finally, the provision of sustainability service required an investigative and adaptive organization capable of keeping up as well as developing vis-á-vis changing sustainability discourses and issues. However, once the necessary conditions had been met, sustainability service worked towards promoting sustainable consumption by making green shopping possible, educating consumers on sustainability issues, and motivating them via positive feedback and dialogue. Originality/value – Underscores the importance of investigating sustainability service and offers both a conceptual approach to and an analysis of this particular type of retail service work.
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Conrad, Zach, Nicole Blackstone, and Eric Roy. "Diet Quality and Environmental Sustainability Are Linked, But in Unexpected Ways." Current Developments in Nutrition 4, Supplement_2 (May 29, 2020): 137. http://dx.doi.org/10.1093/cdn/nzaa042_002.
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Abstract Objectives Studies linking diet quality with environmental impacts in the US have generally not accounted for the additional burden associated with retail losses, inedible portions, and consumer waste. Moreover, there is a need to assess the environmental impacts of shifts in diet quality using data collected directly from individuals, rather than assessing the impacts of nutritionally perfect theoretical diets. This study fills these important research gaps by assessing the relationship between observed diet quality among a nationally-representative sample and the amount of agricultural resources used to produce food. Methods Dietary data from 50,014 individuals ≥2 y were collected from the National Health and Nutrition Examination Survey (NHANES, 2005–2016), and diet quality was measured using the Healthy Eating Index-2015 (HEI) and Alternate Healthy Eating Index-2010 (AHEI). Food retail losses, inedible portions, and consumer waste were estimated by linking data from the USDA Loss-adjusted Food Availability data series with dietary data from NHANES. These data were input into the US Foodprint Model, which was modified to estimate the amount of agricultural resources needed to meet food demand. Results Daily per capita food demand represented nearly four pounds (1673 grams) of food, including 7% retail loss, 15% inedible, 24% consumer waste, and 54% consumption. Higher diet quality (HEI and AHEI) was associated with greater retail loss, inedible portions, consumer waste, and consumption (P < 0.001 for all). Higher diet quality was associated (P < 0.05) with lower use of agricultural land (HEI and AHEI), greater use of irrigation water and pesticides (HEI), and lower use of fertilizers (AHEI). Conclusions Among a nationally-representative sample of over 50 thousand Americans, higher diet quality was associated with greater food retail loss, inedible portions, consumer waste, and consumption. Higher diet quality was also associated with lower use of some agricultural resources (land and fertilizers), but greater use of others (irrigation water and pesticides). By combining robust measures of diet quality with an advanced food system modeling framework, this study reveals that the link between diet quality and environmental sustainability is more nuanced than previously understood. Funding Sources None.
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Marín-García, Antonio, Irene Gil-Saura, and M. Eugenia Ruíz-Molina. "How do innovation and sustainability contribute to generate retail equity? Evidence from Spanish retailing." Journal of Product & Brand Management 29, no. 5 (November 22, 2019): 601–15. http://dx.doi.org/10.1108/jpbm-12-2018-2173.
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Purpose In the current dynamic and competitive environment in which retail companies operate, store equity is a differentiating factor. In view of the scarce research found regarding the links between the variables traditionally related to brand equity (store awareness, store image, store perceived quality and store loyalty) and innovation, sustainability and the global retail equity, this study aims to examine these links in depth. Design/methodology/approach For a sample of 510 customers of grocery retail establishments and with the help of a structured questionnaire, the relationships between the variables defined in this research were examined using a structural equations model. Findings The authors find evidence in favor of the positive influence of innovation and sustainability on the variables related to brand equity. Likewise, store loyalty to the establishment, influenced by store image and perceived quality, emerges as a key variable in the construction of global brand equity. Research limitations/implications This study shows that innovation and sustainability have a significant impact on the variables traditionally linked with brand equity. Practical implications This research shows that new business models should be created through more innovative and sustainable businesses. In this sense, the managers of retail stores should direct their efforts toward actions aimed at implementing innovation, as well as provide evidence of the sustainability of the store’s activities, with the purpose of improving the perception that consumers have of the store. Originality/value The results of this research support the role of store loyalty as key element of brand equity. Also, to the best of authors’ knowledge, this is the first study that addresses the relationship that innovation and sustainability have with the variables linked to store equity.
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McEachern, Morven G., Gary Warnaby, and Caroline Moraes. "The Role of Community-Led Food Retailers in Enabling Urban Resilience." Sustainability 13, no. 14 (July 6, 2021): 7563. http://dx.doi.org/10.3390/su13147563.
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Our research examines the extent to which community-led food retailers (CLFRs) contribute to the resilience and sustainability of urban retail systems and communities in the UK, contributing to existing debates on the sustainability and resilience of the UK’s urban retail sector. While existing literature has predominantly focused on larger retail multiples, we suggest more attention be paid to small, independent retailers as they possess a broader, more diffuse spatiality and societal impact than that of the immediate locale. Moreover, their local embeddedness and understanding of the needs of the local customer base provide a key source of potentially sustainable competitive advantage. Using spatial and relational resilience theories, and drawing on 14 original qualitative interviews with CLFRs, we establish the complex links between community, place, social relations, moral values, and resilience that manifest through CLFRs. In doing so, we advance the conceptualization of community resilience by acknowledging that in order to realise the networked, resilient capacities of a community, the moral values and behavior of the retail community need to be ascertained. Implications and relevant recommendations are provided to secure a more sustainable set of capacities needed to ensure resilient, urban retail systems which benefit local communities.
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Matopoulos, Aristides, and Michael Bourlakis. "Sustainability practices and indicators in food retail logistics: findings from an exploratory study." Journal on Chain and Network Science 10, no. 3 (January 1, 2010): 207–18. http://dx.doi.org/10.3920/jcns2010.x179.
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The aim of this paper is to provide an overview and an analysis of recent developments and changes in the implementation of sustainability practices by food retailers. It also aims to explore whether the sustainability measurement criteria and indicators identified in the literature can be applied in practice. A literature review identified the current trends, developments and the proposed sustainability objectives, criteria and indicators. Via case study research, we collected empirical data from four retailers. This involved both qualitative and quantitative data drawn from questionnaires and in-depth interviews with logistics directors from four retailers' distribution centres. The empirical data collected from the interviews indicate similarities in some of the characteristics of distribution centres, as well as differences. However, it was difficult to make cross-company comparisons due to the absence of benchmarks or assessments of the relative importance of each sustainability criterion and indicator. This research focused only on two sustainability objectives. Further research on other sustainability objectives is therefore required. Lessons learnt from the four case studies can be taken into consideration when developing future sustainability performance rating scales. The paper provides an in-depth analysis of sustainability in the food chain, with emphasis on food retailing. Its value lies in presenting an attempt to test in practice how a number of sustainability objectives, criteria and indicators are applied in logistics-related processes, identifying the gaps and reporting the potential difficulties.
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Marín-García, Antonio, Irene Gil-Saura, María Eugenia Ruiz-Molina, and Gloria Berenguer-Contrí. "Sustainability, Store Equity, and Satisfaction: The Moderating Effect of Gender in Retailing." Sustainability 13, no. 2 (January 19, 2021): 1010. http://dx.doi.org/10.3390/su13021010.
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Currently, sustainability emerges as a key element on which the development of competitive advantages for businesses is based. In the dynamic and turbulent environment in which retail companies operate, sustainable practices are posited as an opportunity for their progress and survival. Through this article, it is intended to advance the nature and dimensions of this construct and examine its influence on store equity and consumer satisfaction. Furthermore, this work analyses the moderating effect of gender on these variables and the mediating nature of brand equity in the development of consumer satisfaction. All this is developed through a quantitative study carried out on a sample of 510 consumers of different food retail commercial formats (hypermarkets, supermarkets, and discount stores) in Spain. The technique used for data analysis is partial least squares (PLS) regression. The results show the importance of sustainability and brand equity in the development of consumer satisfaction in the retail sector, with the intensity of its effects being a gender issue. On the other hand, brand equity is positioned as a key element thanks to its mediating effect between sustainability and satisfaction. All of this points to the need to move towards more sustainable business models.
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Kumar, Prashant. "Greening retail: an Indian experience." International Journal of Retail & Distribution Management 42, no. 7 (July 8, 2014): 613–25. http://dx.doi.org/10.1108/ijrdm-02-2013-0042.
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Purpose – The purpose of this paper is to determine the extent of greening retail taking place in Indian context and identifies its core groups of green retail practices. Design/methodology/approach – A questionnaire was developed and used to collect data from retailers of green products, and caselets were developed. Findings – Nine core groups of green retail practices are identified – distinctness of green products, promoting sustainable business practices, use of environmental keywords, promotion for awareness, promotional offers for sale, ensuring availability and visibility of green products, approval for environmental claims, environmentally friendly appeal of store and consumer involvement approaches. Research limitations/implications – Findings of the study should be generalised with its limitations; though are useful in understanding greening retail concept. Originality/value – This paper is original in terms of its value addition to the green marketing literature and extends the concept of sustainability to retailing.
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Kim, Donghyun, and Jina Park. "Assessing Social and Spatial Equity of Neighborhood Retail and Service Access in Seoul, South Korea." Sustainability 12, no. 20 (October 15, 2020): 8537. http://dx.doi.org/10.3390/su12208537.
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Creating a sustainable urban space should allow everyone to benefit from urbanization regardless of their ability. Spatial equity is one of the significant factors of sustainability. Several studies have explored pedestrian accessibility and spatial equity, but few researchers have addressed daily retail activities. This study aimed to examine the equity of pedestrian accessibility to neighborhood retail and service (NRS) establishments in Seoul, Korea. Accessibility of NRSs was measured by pedestrian direction API and spatially clustered by local indicators of spatial association (LISA). Equity was examined using the Mann–Whitney U test to test the difference between socioeconomic and built environment variables between high and low accessibility areas. We found that vulnerable groups favored access to the NRSs over more affluent groups. This study’s results suggest that urban planners and designers should contemplate ways to enhance the walkability of the residents and continually monitor accessibility to prevent urban problems, such as food deserts and retail deserts. Additionally, the results provide empirical evidence for achieving equity in urban development and urban retail systems to further enhance sustainability.
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Flores-Hernández, Alfredo, Ana Olavarría-Jaraba, Guadalupe Valera-Blanes, and Rosario Vázquez-Carrasco. "Sustainability and Branding in Retail: A Model of Chain of Effects." Sustainability 12, no. 14 (July 19, 2020): 5800. http://dx.doi.org/10.3390/su12145800.
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The main objective of this study is to analyse the impact of sustainable practices on companies’ corporate reputation and brand image in the retail sector as perceived by consumers. In addition, we evaluate how those practices affect consumers’ perceived satisfaction levels and their predisposition to engage in positive Word of Mouth (WOM). For the purpose of this study, the context of an emerging economy, Peru, is taken as reference. To do this, we propose a structural equation model based on a representative sample of 403 consumers. The data analysis—using the PLS software package—confirms that corporate social responsibility (CSR) positively influences both corporate reputation and brand image. These two factors jointly have an impact on consumers’ perceived satisfaction levels, which in turn help to explain the flow of positive WOM. This work is a pioneering study of the relationship between the aforementioned factors in the context of emerging economies. The final part of the article discusses the main theoretical implications and recommendations for business practice.
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Meuer, Johannes, Julija Belec Gergek, and Bastien Girod. "Resource Orchestration Chains in Corporate Sustainability: The Case of Swiss Retail." Academy of Management Proceedings 2020, no. 1 (August 2020): 19849. http://dx.doi.org/10.5465/ambpp.2020.19849abstract.
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Doak, Joe. "An inspector calls: Looking at retail development through a sustainability lens." Journal of Retail & Leisure Property 8, no. 4 (November 2009): 299–309. http://dx.doi.org/10.1057/rlp.2009.17.
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Goto, Ujo, and Toshiaki Iizuka. "Cartel sustainability in retail markets: Evidence from a health service sector." International Journal of Industrial Organization 49 (November 2016): 36–58. http://dx.doi.org/10.1016/j.ijindorg.2016.08.001.
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