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1

United States. Office of Personnel Management. Retirement and Insurance Group. Welcome to the Retirement Information Office's self-service telephone inquiry system. U.S. Office of Personnel Management, Retirement and Insurance Group, 1990.

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2

Christie, Jim. [The introduction of a medically based priority despatch system to ambulance calls received by the Northern Ireland Ambulance Service will improve response times: An investigation]. The Author], 1998.

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3

Services, Ontario Ministry of the Solicitor General and Correctional. Differential police response: A manual for the development and implementation of an alternative response system for calls for police service. Ministry of the Solicitor General and Correctional Services, 1994.

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4

Aging, United States Congress Senate Special Committee on. SSA's toll-free telephone system: Service or disservice? : hearing before the Special Committee on Aging, United States Senate, One Hundred First Congress, first session, Washington, DC, April 10, 1989. U.S. G.P.O., 1989.

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Aging, United States Congress Senate Special Committee on. SSA's toll-free telephone system: Service or disservice? : hearing before the Special Committee on Aging, United States Senate, One Hundred First Congress, first session, Washington, DC, April 10, 1989. U.S. G.P.O., 1989.

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6

Aging, United States Congress Senate Special Committee on. SSA's toll-free telephone system: Service or disservice? : hearing before the Special Committee on Aging, United States Senate, One Hundred First Congress, first session, Washington, DC, April 10, 1989. U.S. G.P.O., 1989.

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7

United States. Congress. Senate. Special Committee on Aging. SSA's toll-free telephone system: Service or disservice? : hearing before the Special Committee on Aging, United States Senate, One Hundred First Congress, first session, Washington, DC, April 10, 1989. U.S. G.P.O., 1989.

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8

United States. Congress. Senate. Special Committee on Aging. SSA's toll-free telephone system: Service or disservice? : hearing before the Special Committee on Aging, United States Senate, One Hundred First Congress, first session, Washington, DC, April 10, 1989. U.S. G.P.O., 1989.

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9

United States. Internal Revenue Service, ed. Integrated Test Call Survey System, 1992. Dept. of the Treasury, Internal Revenue Service, 1992.

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10

New Jersey. Governor's Management Review Commission. Operational review of 800 telephone service. The Commission, 1993.

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11

Victoria. Office of the Auditor-General. Test calls made to non-emergency ambulance telephone lines. Victorian Auditor-General's Office, 2000.

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12

Hughes, Gene. Beyond police call. Edited by Radio Shack. Hollins Radio Data, 1994.

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13

United States. National Highway Traffic Safety Administration., ed. Information pamphlet: Make the right call, emergency medical services. U.S. Dept. of Transportation, National Highway Traffic Safety Administration, 1999.

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14

United States. National Highway Traffic Safety Administration. Media and Marketing Division., ed. Make the right call: Emergency medical services : resource kit. National Highway Traffic Safety Administration, U.S. Dept. of Transportation, Media and Marketing Division, 1999.

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15

Keith, Dawson, ed. The call center dictionary: The complete guide to call center & customer support technology solutions. CMP Books, 2002.

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16

Holdcroft, John D. A comparative eveluation of the impact which the flash call logging system had on the operational efficiency of and the subsequent service provided by the logos helpdesk of Bull HN information systems. Teesside Business School, 1992.

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17

Office, General Accounting. Defense ADP: A coordinated strategy is needed to implement the CALS initiative : report to the Chairman, Subcommittee on Readiness, Committee on Armed Services, House of Representatives. The Office, 1991.

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18

Office, General Accounting. Telecommunications: FCC should include call quality in its annual report on competition in mobile phone services : report to the Honorable Anthony D. Weiner, House of Representatives. GAO, 2003.

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19

Kim, Sŭng-jun. Sŏul-si pŭraendŭ k'olt'aeksi hwalsŏnghwa saŏp kwa yŏn'gye han kyot'ong chŏngbo sujip ŭl wihan yŏn'gu =: A study on collecting traffic information using brand call taxi in Seoul. Sŏul Sijŏng Kaebal Yŏn'guwŏn, 2008.

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20

Inc, ebrary, ed. Mobile web development: Building mobile websites, SMS and MMS messaging, mobile payments, and automated voice call systems with XHTML MP, WCSS, and mobile AJAX. Packt, 2008.

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21

Office, General Accounting. Social Security Administration: Additional actions needed in ongoing efforts to improve 800-number service : report to the Committee on Finance, U.S. Senate. GAO, 2005.

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22

Office, General Accounting. Year 2000 computing crisis: Potential for widespread disruption calls for strong leadership and partnerships : report to Congressional requesters. The Office, 1998.

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23

United States. General Accounting Office., ed. Year 2000 computing crisis: Risk of serious disruption to essential government functions calls for agency action now : statement of Joel C. Willemssen, Director, Information Resources Management, Accounting and Information Management Division, before the National Commission on Restructuring the Internal Revenue Service. The Office, 1997.

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24

Office, General Accounting. Social Security Administration: More cost-effective approaches exist to further improve 800-number service : report to the Chairman, Subcommittee on Social Security, Committee on Ways and Means, House of Representatives. The Office, 1997.

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25

Commission, Great Britain Competition. Vodafone, O2, Orange and T-Mobile: Reports on references under section 13 of the Telecommunications Act 1984 on the charges made by Vodafone, O2, Orange and T-Mobile for terminating calls from fixed and mobile networks : presented to the Director General of Telecommunications 2002. TSO, 2003.

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26

Commission, Great Britain Competition, and Oftel, eds. Vodafone, O2, Orange and T-Mobile: Reports on references under section 13 of the Telecommunications Act 1984 on the charges made by Vodafone, O2, Orange and T-Mobile for terminating calls from fixed and mobile networks : presented to the Director General of Telecommunications 2002. TSO, 2003.

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27

Office, General Accounting. Social Security Administration: Strategic workforce planning needed to address human capital challenges facing the disability determination services : report to the Chairman, Subcommittee on Social Security, Committee on Ways and Means, House of Representatives. GAO, 2004.

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28

Kayla, Jachimowski, and Cooper Jonathon. Police Response to Mental Health Calls for Service. Rowman & Littlefield, 2020. https://doi.org/10.5040/9781978722897.

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Police Response to Mental Health Calls for Service: Gatekeepers and Street Corner Psychiatrists focuses on closing the gap in literature surrounding police responses to mental health calls for service, with an emphasis on the effect of training and relationships with mental health agencies, in order to better understand the interaction between police officers and individuals with mental health diagnoses. Kayla G. Jachimowski and Jonathon A. Cooper pay close attention to Crisis Intervention Training (CIT) and its impact on how police officers would respond to these calls for service, also exami
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29

Application of a Coating System to Interior Surfaces of Covered Railroad Hopper Cars in Plastic, Food, and Chemical Service. AMPP, 1986. https://doi.org/10.5006/nace_rp0386-1986.

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Scope This recommended practice describes a procedure for the application of a coating system to the interior surfaces of covered railroad steel hopper cars used primarily in the plastic, food, and chemical industries. The requirements for surface preparation, coatings application, inspection, and quality tests necessary for internally coating a hopper car are covered in this standard. This recommended practice calls attention to basic safety precautions regarding the handling and use of coating materials and solvents. NACE Publication 6D163, “A Manual for Painter Safety,” contains more detail
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30

SSA's toll-free telephone system: Service or disservice? : hearing before the Special Committee on Aging, United States Senate, One Hundred First Congress, first session, Washington, DC, April 10, 1989. U.S. G.P.O., 1989.

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31

Application of a Coating System to Interior Surfaces of Covered Hopper Rail Cars in Plastic, Food, and Chemical Service. AMPP, 1992. https://doi.org/10.5006/nace_rp0386-1992.

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Scope This recommended practice encompasses the requirements for expert application of a quality coating system to the interior surfaces of a covered hopper rail car that have been prepared to a specified, recognized standard. Qualified inspection of the completed coating system and testing by the use of adequate, readily available instruments are also covered in this recommended practice. This recommended practice describes a procedure tor the application of a coating system to the interior surfaces of covered, steel hopper rail cars used primarily in the plastic, food, and chemical industrie
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32

Hughes, Roland. The Minimum You Need to Know about Java on OpenVMS. Logikal Solutions, 2006.

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33

T. Unix System V Release 3.2 Network Programmer's Guide. Prentice Hall, 1991.

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34

Sabbe, Marc, K. Bronselaer, and O. Hoogmartens. The emergency medical system. Oxford University Press, 2015. http://dx.doi.org/10.1093/med/9780199687039.003.0007.

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The mission of the emergency medical services is to promote and support a system that provides timely, professional, and state-of-the art emergency medical care, including ambulance services, to anyone who is victim of a sudden injury or illness, at any time or location and at any phase of the emergency incident. These phases include lay people’s prevention and preparedness, occurrence of the problem, its detection, alarming of trained responders, help provided by bystanders and trained pre-hospital providers, transport to the appropriate hospital, and, if necessary, admission or transfer to a
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35

Unix System V/386 Release 3.2 Network Programmer's Guide, Issue 47. Prentice Hall, 1988.

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36

Dawson, Keith. Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook). CMP Books, 1996.

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37

Dawson, Keith. Call Center Handbook. Taylor & Francis Group, 2007.

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38

Dawson, Keith. Call Center Handbook. Taylor & Francis Group, 2007.

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39

Dawson, Keith. Call Center Handbook. Elsevier Science & Technology Books, 2007.

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40

Dawson, Keith. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook). 5th ed. CMP, 2003.

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41

Bodin, Madeline. Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions. Taylor & Francis Group, 2002.

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42

Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook). 3rd ed. CMP Books, 1999.

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43

The call center handbook. 4th ed. CMP Books, 2001.

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44

The Call Center Handbook. 2nd ed. CMP, 1997.

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45

Dawson, Keith. Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. Taylor & Francis Group, 2003.

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46

Dawson, Keith. Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. Elsevier Science & Technology Books, 2003.

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47

Dawson, Keith. Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center. Taylor & Francis Group, 2003.

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48

Moon, Zachary. Warriors between Worlds. The Rowman & Littlefield Publishing Group, 2019. https://doi.org/10.5040/9781978739611.

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The concept of moral injury emerged in the past decade as a way to understand how traumatic levels of moral emotions generate moral anguish experienced by some military service members. Interdisciplinary research on moral injury has included clinical psychologists (Litz et al., 2009; Drescher et al., 2011), theologians (Brock & Lettini, 2012; Graham, 2017), ethicists (Kinghorn, 2012), and philosophers (Sherman, 2015). This project articulates a new key concept—moral orienting systems— a dynamic matrix of meaningful values, beliefs, behaviors, and relationships learned and changed over time
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49

Loud, G. A. Labour Services and Peasant Obligations in Twelfth- and Thirteenth-Century Southern Italy. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780198777601.003.0016.

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The south Italian agrarian economy in the central Middle Ages was based upon a system in which lords leased lands to peasants in return for rent, and largely upon the mezzadria—rents in kind of a proportion of the crops. Under such a system issues such as serfdom were largely irrelevant. However, this chapter calls attention to instances in southern Italy, and especially in the Campania region, where labour services were still exacted, often in addition to rents in kind or cash, and asks what these may tell us about the structure of the countryside and the status of south Italian peasants.
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50

Call center handbook: The complete guide to starting, running and improving your call center. Telecom, 1999.

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