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Journal articles on the topic 'System service calls'

Author: Grafiati

Published: 4 June 2021

Last updated: 28 July 2025

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1

Mallachiev, K., and N. Pakulin. "Remote Service of System Calls in Microkernel Hypervisor." Proceedings of the Institute for System Programming of the RAS, no. 3 (2015): 267–78. http://dx.doi.org/10.15514/ispras-2015-27(3)-18.

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Korotaev, I. A., and I. A. Tashlitskii. "A queueing system with group service and returning calls." Cybernetics and Systems Analysis 28, no. 4 (1993): 643–46. http://dx.doi.org/10.1007/bf01125003.

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Bokhare, Jaya, Damyanti Mahajan, Kanchan Mahajan, and Raj Kumar Verma. "Online E-Clinic Service System." Journal of Big Data Technology and Business Analytics 1, no. 1 (2022): 19–22. http://dx.doi.org/10.46610/jbdtba.2022.v01i01.004.

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In Today’s time the health is a priority factor to all. The medical sector proven very useful in pre and post corona time. But people’s fears to visit hospitals as there were possibility of spreading of diseases in the hospital. Peoples mostly consider consulting doctors on calls or chats. Our application focuses on the same issue and creates a medium of communication between doctor and patients via call.

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Bruce, Lorne. "An Inspector Calls." Ontario History 106, no. 1 (2018): 77–99. http://dx.doi.org/10.7202/1050722ar.

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Angus McGill Mowat was an inspirational voice for public library work during the Great Depression. In 1937, after he became Inspector of Public Libraries in the Ontario Department of Education, he helped revive spirits and raise service ambitions in smaller rural libraries. Building on the “modern library” concept popularized after the First World War, he re-energized trustees, librarians, and library workers with hundreds of visits to promote local efforts before 1939. His inspections encompassed the advisement of trustees on management and financial processes; the promotion of librarianship

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Martinez, Beatrice, Maria Aranda, Iris Aguilar, Stephen Sanko, and William Vega. "FREQUENT USERS OF EMERGENCY MEDICAL SERVICES IN A METROPOLITAN CITY: INDIVIDUAL- AND SYSTEM-LEVEL CONSIDERATIONS." Innovation in Aging 6, Supplement_1 (2022): 709. http://dx.doi.org/10.1093/geroni/igac059.2592.

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Abstract Frequent 911 calls from older adults place a significant burden on emergency response systems. Drawing from key informant interviews, we explore factors implicated in repeated Emergency Medical Services (EMS) among older people in the City of Los Angeles and provide system and policy recommendations to mitigate overuse of EMS 911 calls. Los Angeles Fire Department (LAFD) dispatch call records documented 370,016 EMS encounters from 202,471 unique individuals over 50 from 2012 to 2016. Frequent 911 callers over the age of 50 (n=8), family members (n=6), Los Angeles Fire Department (LAFD

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Klimenok, V. I., and O. S. Taramin. "Tandem service system with batch Markov flow and repeated calls." Automation and Remote Control 71, no. 1 (2010): 1–13. http://dx.doi.org/10.1134/s0005117910010017.

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Moscholios, Ioannis D. "Probabilistic Retry and Threshold Multirate Loss Models for Impatient Calls." Telecom 2, no. 1 (2021): 28–41. http://dx.doi.org/10.3390/telecom2010003.

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In this paper, a link of fixed capacity is considered that services calls from different service-classes. Calls arrive in the link according to a Poisson process, have an initial (peak) bandwidth requirement while their service time is exponentially distributed. We model this system as a multirate loss system and analyze two different multirate loss models. In the first model, named probabilistic retry loss model, if there is no available link bandwidth, a new call is blocked but retries with a lower bandwidth requirement and increased service time. To allow for the fact that a blocked call ma

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Setiyanto, Rudi, Moh Sofjan, and Oky Agam. "Implementation of a Contact Center with Interactive Voice Response Using Cisco Unified Communications." JURNAL SISFOTEK GLOBAL 14, no. 1 (2024): 41. http://dx.doi.org/10.38101/sisfotek.v14i1.10881.

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A popular voice-based communication service used to receive calls automatically is Interactive Voice Response (IVR). Generally, IVR is widely used by institutions to provide services to the public in consulting, offering, or providing information about a particular matter. One of the uses of IVR, among others, is the Contact Center. By using Voice over Internet Protocol (VoIP) technology and using the SIP Trunk service from the service provider, institutions can take advantage of the existing network infrastructure to save on telephone usage. VoIP technology also allows it to be integrated wit

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Stepanova, Irina V. "METHODOLOGY FOR CALCULATING CALL SERVICE CENTERS." SYNCHROINFO JOURNAL 9, no. 4 (2023): 2–9. http://dx.doi.org/10.36724/2664-066x-2023-9-4-2-9.

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The “System 112” complex of tools should provide automated processing of emergency calls to a single number “112”. During the transition period, it is planned for the joint functioning of existing emergency services of various departmental subordination and the formation within the framework of the “System 112” of independent services that are new in their functionality and purpose. The article discusses a design option made taking into account the launch of a number of pilot projects of System 112 in various regions. It should be emphasized that currently there are a significant number of opt

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Ibrahim, Abubakar Moallim Ali, Vitalice K. Oduol, and Peter Akuon. "OPTIMIZATION OF HANDOVER IN MOBILE SYSTEM BY USING DYNAMIC GUARD CHANNEL METHOD." International Journal for Innovation Education and Research 5, no. 9 (2017): 32–53. http://dx.doi.org/10.31686/ijier.vol5.iss9.818.

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Handover process is a very essential process in the Global System for Mobile Communication system (GSM). Its study is one of the major key performance indicators in every GSM network, and its linked to the quality of service of an each service provider strives to attain. The failure of the handover process is regarded as the drop of quality of service which in turn dissatisfies the customers. This study, contributes more on improving call drop rate in general, reduce handover failure rate and thus save on upgrade costs, this will be beneficial to GSM service providers to easily optimize their

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Simpson, Rebecca M., Richard M. Jacques, Jon Nicholl, Tony Stone, and Janette Turner. "Measuring the impact introducing NHS 111 online had on the NHS 111 telephone service and the wider NHS urgent care system: an observational study." BMJ Open 12, no. 7 (2022): e058964. http://dx.doi.org/10.1136/bmjopen-2021-058964.

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ObjectivesTo explore what impact introducing the National Health Service (NHS) 111 online service had on the number of phone calls to the NHS 111 telephone service and the NHS urgent care system.DesignObservational study using a dose–response interrupted time series model and random-effects meta- analysis to estimate the average effect.Setting and participantsNHS 111 telephone and online contacts for 18 NHS 111 area codes in England. NHS 111 telephone and online contacts data were collected between October 2010 to December 2019 and January 2018 to December 2019, respectively.Primary and second

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Grigorieva, S. V., N. G. Igoshkina, and O. G. Vasilyeva. "Organization of Skype for Business service monitoring to optimize the services support Department." Voprosy regionalnoj ekonomiki 35, no. 2 (2018): 25–31. http://dx.doi.org/10.21499/2078-4023-2018-35-2-25-31.

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This article is devoted to the development of a monitoring system for Skype for Business service to optimize the services support Department. The development of the system was performed using the software of Microsoft Power BI. The developed monitoring system is able to perform the following functions: the ability to monitor the trend in the use of the service; prompt update of data in the system; monitoring of the most frequent errors; determining the trend of errors; collection of information about the quality of calls; collecting impact.

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Scott, G., A. Brown, N. Roads, et al. "N53 Managing an ever-increasing inflammatory bowel disease helpline service." Journal of Crohn's and Colitis 19, Supplement_1 (2025): i2518. https://doi.org/10.1093/ecco-jcc/jjae190.1585.

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Abstract Background Inflammatory bowel disease helplines have been initiated by Trusts throughout the country over many years. However many of them are not adequately job planned and have also seen a dramatic rise in calls over the years. Our Trust operates a helpline over 3 acute hospital sites. Previously calls were not accounted for financially and calls not documented in patient notes. Previously all helpline messages were retrieved by one of the clinical nurse specialists which took a considerable amount of nursing time. Methods The nurses on each site all undertake a number of clinical s

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Sugito, Sugito, and Alan Prahutama. "ANALYSIS OF SRONDOL-JATINGALEH TOLL QUEUE SYSTEM AT SEMARANG CITY IN THE END OF YEAR 2018 WITH AUTOMATIC TOLL GATE SYSTEM USING LOGISTIC DISTRIBUTION APPROACH." MEDIA STATISTIKA 13, no. 2 (2020): 218–24. http://dx.doi.org/10.14710/medstat.13.2.218-224.

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The transportation sector is one sector that plays an essential role in economic growth. The transportation sector can increase economic growth. Semarang City is one of the provincial capitals in Central Java. The Srondol-Jatingaleh toll road is one of the toll roads in the city of Semarang that has implemented the Automatic Toll Gate. Based on the results of the analysis, so that the queue model is (logistic/logistic/ 4) :( FIFO / ∞ / ∞). It shows that the distribution of the queuing system of the number of arrivals and the number of vehicle services are Logistic-Distribution. The number of s

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Kang, Wonseok, and Hyunho Kim. "A Study on the Feasibility of Changing ROK Military Service System." Crisis and Emergency Management: Theory and Praxis 19, no. 6 (2023): 175–95. http://dx.doi.org/10.14251/crisisonomy.2023.19.6.175.

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Due to the absolute shortage of future military personnel and the recent calls for defense reform, the transition of the military service system is recognized as an essential change that must be implemented at some point. Therefore, this study analyzed the cases of military service conversion in other countries, focusing on the social environment, security environment, and the size of military resources, to evaluate the possibility of conversion to a new military service system that has been raised in South Korean society recently. To do so, we first analyzed the current situation of the South

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Warren, Robert E. "Telephone Service Center Call Duration Improvement." Proceedings of the Human Factors Society Annual Meeting 36, no. 3 (1992): 202–6. http://dx.doi.org/10.1518/107118192786751826.

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Call handling duration in a telephone service center was substantially improved by providing users easier access to mainframe data systems. Switching from a system that allowed access to only one system at a time to one that provided a separate window for each system produced an estimated 7% improvement in call handling duration. The improvement was most marked for those calls which required multiple system access.

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Ko, Hoon, Seogchan Hwang, Libor Mesicek, Jongsun Choi, Junho Choi, and Pankoo Kim. "A Study on Context-Relationship with Context-Attributes for a Smart Service Generation in Smart City." JUCS - Journal of Universal Computer Science 24, no. (3) (2018): 249–60. https://doi.org/10.3217/jucs-024-03-0249.

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This paper is to study how to provide smart services by analyzing each service history based on Cloud computing in smart cities. Normally, users use each smart device to receive their services while they stay in a place. In case they move and visit to other place, the system prepares the service based on their services history. At that time, although the users had visited and had services in past, this visiting may ask other services. Then the existing system usually generates new service, and next it provides the service to the user. However, this method is inefficient, because the system has

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KLIMENOK, VALENTINA I., DMITRY S. ORLOVSKY, and ALEXANDER N. DUDIN. "A BMAP/PH/N SYSTEM WITH IMPATIENT REPEATED CALLS." Asia-Pacific Journal of Operational Research 24, no. 03 (2007): 293–312. http://dx.doi.org/10.1142/s0217595907001310.

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A multi-server queueing model with a Batch Markovian Arrival Process, phase-type service time distribution and impatient repeated customers is analyzed. After any unsuccessful attempt, the repeated customer leaves the system with the fixed probability. The behavior of the system is described in terms of continuous time multi-dimensional Markov chain. Stability condition and an algorithm for calculating the stationary state distribution of this Markov chain are obtained. Main performance measures of the system are calculated. Numerical results are presented.

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Umamaheswari, K., Nalini Subramanian, and Manikandan Subramaniyan. "Distributed Denial of Service Attack Detection Using Hyper Calls Analysis in Cloud." International Journal of Computer Network and Information Security 15, no. 4 (2023): 61–71. http://dx.doi.org/10.5815/ijcnis.2023.04.06.

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In the scenario of Distributed Denial of Service (DDoS) attacks are increasing in a significant manner, the attacks should be mitigated in the beginning itself to avoid its devastating consequences for any kind of business. DDoS attack can slow down or completely block online services of business like websites, email or anything that faces internet. The attacks are frequently originating from cloud virtual machines for anonymity and wide network bandwidth. Hyper-Calls Analysis(HCA) enables the tracing of command flow to detect any clues for the occurrence of malicious activity in the system. A

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Nazarov, Anatoly, Alexander Moiseev, and Svetlana Moiseeva. "Mathematical Model of Call Center in the Form of Multi-Server Queueing System." Mathematics 9, no. 22 (2021): 2877. http://dx.doi.org/10.3390/math9222877.

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The paper considers the model of a call center in the form of a multi-server queueing system with Poisson arrivals and an unlimited waiting area. In the model under consideration, incoming calls do not differ in terms of service conditions, requested service, and interarrival periods. It is assumed that an incoming call can use any free server and they are all identical in terms of capabilities and quality. The goal problem is to find the stationary distribution of the number of calls in the system for an arbitrary recurrent service. This will allow us to evaluate the performance measures of s

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Ataguba, John Ele-Ojo, and Di McIntyre. "Who benefits from health services in South Africa?" Health Economics, Policy and Law 8, no. 1 (2012): 21–46. http://dx.doi.org/10.1017/s1744133112000060.

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AbstractSouth Africa is considering major health service restructuring to move towards a universal system. This calls for understanding the challenges in the existing health system. The paper, therefore, comprehensively evaluates an aspect of current health system performance – the benefit incidence of health services. It seeks to understand how the benefits from using health services in South Africa are currently distributed across socio-economic groups. Using a nationally representative household survey, results show that lower socio-economic groups benefit less than their richer counterpart

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Nugraha, Aldi, Rakhmat Dedi Gunawan, and Fenty Ariany. "Perancangan Sistem Marketplace Penyedia Jasa Pangkas Rambut Berbasis Website Menggunakan Mern Stack." Jurnal Ilmiah Informatika dan Ilmu Komputer (JIMA-ILKOM) 2, no. 2 (2023): 75–84. http://dx.doi.org/10.58602/jima-ilkom.v2i2.20.

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Since covid 19, many barbershops have opened home call services to increase consumer convenience as well as competitiveness, so reservations are provided via telephone or whatsapp calls. While serving call services, there are several problems that make consumers feel disappointed, such as the difficulty of knowing the status of the captain, consumers have to confirm repeatedly to find out whether the barber is available or not for home calls. To anticipate these problems, a marketplace system for barbershop service providers was created to help estimate capster work time to be more efficient u

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Chezhimbayeva, Katipa, Madina Konyrova, Saule Kumyzbayeva, and Elvira Kadylbekkyzy. "Quality assessment of the contact center while implementation the IP IVR system by using teletraffic theory." Eastern-European Journal of Enterprise Technologies 6, no. 3 (114) (2021): 64–71. http://dx.doi.org/10.15587/1729-4061.2021.244976.

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The paper considers the form of taking into account the specialization of information needs. An analysis of the work of modern call centers has been carried out. The authors noted the effectiveness of using IVR devices, operators, and consultants for differentiated customer service and the need to take feedback into account when forming the revenue stream of applications. The models make it possible to determine the leading indicators of the quality of service for applications arriving at the call center. Formal expressions for descriptions are derived from the input parameters' values and the

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Gossage, JA, DP Frith, TWG Carrell, M. Damiani, J. Terris, and KG Burnand. "Mobile Phones, in Combination with a Computer Locator System, Improve the Response Times of Emergency Medical Services in Central London." Annals of The Royal College of Surgeons of England 90, no. 2 (2008): 113–16. http://dx.doi.org/10.1308/003588408x242079.

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INTRODUCTION The aim of this study was to determine whether mobile phones and mobile phone locating devices are associated with improved ambulance response times in central London. PATIENTS AND METHODS All calls from the London Ambulance Service database since 1999 were analysed. In addition, 100 consecutive patients completed a questionnaire on mobile phone use whilst attending the St Thomas's Hospital Emergency Department in central London. RESULTS Mobile phone use for emergencies in central London has increased from 4007 (5% of total) calls in January 1999 to 21,585 (29%) in August 2004. Am

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Katipa, Chezhimbayeva, Konyrova Madina, Kumyzbayeva Saule, and Kadylbekkyzy Elvira. "Quality assessment of the contact center while implementation the IP IVR system by using teletraffic theory." Eastern-European Journal of Enterprise Technologies 6, no. 3 (114) (2021): 64–71. https://doi.org/10.15587/1729-4061.2021.244976.

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The paper considers the form of taking into account the specialization of information needs. An analysis of the work of modern call centers has been carried out. The authors noted the effectiveness of using IVR devices, operators, and consultants for differentiated customer service and the need to take feedback into account when forming the revenue stream of applications. The models make it possible to determine the leading indicators of the quality of service for applications arriving at the call center. Formal expressions for descriptions are derived from the input parameters' values and

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Messova, Assylzhan, Lyudmila Pivina, Diana Ygiyeva, et al. "Lessons of the COVID-19 Pandemic for Ambulance Service in Kazakhstan." Healthcare 12, no. 16 (2024): 1568. http://dx.doi.org/10.3390/healthcare12161568.

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Background: Emergency medical services (EMS) are intended to provide people with immediate, effective, and safe access to the healthcare system. The effects of pandemics on emergency medical services (EMS) have not been studied sufficiently. The aim of this paper is to assess the frequency and structure of calls at an ambulance station in Kazakhstan during the period of 2019–2023. Methods: A retrospective analysis was conducted to estimate the incidence of emergency assistance cases from 2019 to 2023. Results: An analysis of the structure and number of ambulance calls before the pandemic, duri

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Chousainov, Iskanter-Alexandros, Ioannis Moscholios, Panagiotis Sarigiannidis, and Michael Logothetis. "Multiservice Loss Models in Single or Multi-Cluster C-RAN Supporting Quasi-Random Traffic." Applied Sciences 11, no. 18 (2021): 8559. http://dx.doi.org/10.3390/app11188559.

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In this paper, a cloud radio access network (C-RAN) is considered where the baseband units form a pool of computational resource units and are separated from the remote radio heads (RRHs). Based on their radio capacity, the RRHs may form one or many clusters: a single cluster when all RRHs have the same capacity and multi-clusters where RRHs of the same radio capacity are grouped in the same cluster. Each RRH services the so-called multiservice traffic, i.e., calls from many service classes with various radio and computational resource requirements. Calls arrive in the RRHs according to a quas

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Hribersek, E., H. van de Voorde, H. Poppe, and J. Casselman. "Influence of the Day of the Week and the Weather on People Using a Telephone Support System." British Journal of Psychiatry 150, no. 2 (1987): 189–92. http://dx.doi.org/10.1192/bjp.150.2.189.

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The calls to a telephone counselling service at Louvain, during a 21-month period, from one telephone zone were analysed. Data were studied in relation to the type of weather, which was recorded every day. Calls made by women about health and interpersonal problems showed a relationship to the weather, while calls apparently motivated by masturbation intentions from male callers increased when the weather improved.

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Meiliea, Meiliea, Muhammad Ghazi, Klemens Wedanaji Prasastyo, and Nuno Sutrisno. "Peran Client Service dalam Business Development PT. Hashmicro Solusi Indonesia." Jurnal Abdimas Sosial, Ekonomi, dan Teknologi 2, no. 1 (2023): 27–34. http://dx.doi.org/10.34208/aset.v2i1.1895.

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This report is prepared as a brief explanation of the activities carried out during the implementation ot the MBKM (Merdeka Belajar Kampus Merdeka) Internship program at PT Hashmicro Solusi Indonesia. The Implementation of the Internship activities is carried out in the business development division, the client sub-division. Work in this division focuses on mining data for cold calls, entering leads data into the company’s system, collecting information related to client needs and offering the system needed by clients, confirming meeting schedules or presentation demos, and filling out daily r

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Azis, Ibnu, Sharyanto Sharyanto, and Bernadus Gunawan Sudarsono. "Design and manufacture of information systems information system tracking people's business credit applications web-based information system at PT. Bank Rakyat Indonesia." Journal of Engineering, Technology and Computing (JETCom) 3, no. 1 (2024): 51–61. https://doi.org/10.63893/jetcom.v3i1.212.

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Bank Rakyat Indonesia is one of the government-owned banks and has committed to providing the best service through a variety of products, including savings and loan products, as well as the People's Business Credit (KUR). However, there are problems related to the KUR application tracking process which is still manual, through short message communication, telephone calls, or direct visits to BRI offices. This system has not been computerized, causing customer assessments of Bank BRI to be poor. To handle these obstacles, a web-based KUR application tracking information system was created by mo

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Dr., E. Gajendran, J. Vignesh Dr., and S. R. Boselin Prabhu Dr. "ENHANCED CONTROL STRATEGY FOR HIGH SPEED WIRELESS NETWORKS." International Journal of Applied and Advanced Scientific Research 2, no. 1 (2017): 133–36. https://doi.org/10.5281/zenodo.821141.

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In 4G cellular networks, call admission control (CAC) has a direct impact on quality of service (QoS) for individual connections and overall system efficiency. Reservation-based CAC schemes have been previously proposed for cellular networks where a certain amount of system bandwidth is reserved for high-priority calls, e.g., hand-off calls and real-time new calls. Traditional reservation-based schemes are not efficient for 4G vehicular networks, as the reserved bandwidth may not be utilized effectively in low hand-off rates. We propose a channel borrowing approach in which new best effort (BE

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Choi, Bong Dae, Dong Hwan Han, and Guennadi Falin. "On the virtual waiting time for an M/G/1 retrial queue with two types of calls." Journal of Applied Mathematics and Stochastic Analysis 6, no. 1 (1993): 11–23. http://dx.doi.org/10.1155/s1048953393000024.

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We consider an M/G/1 retrial queueing system with two types of calls which models a telephone switching system. In the case that arriving calls are blocked due to the channel being busy, the outgoing calls are queued in priority group whereas the incoming calls enter the retrial group in order to try service again after a random amount of time. In this paper we find the Laplace-Stieltjes transform of the distribution of the virtual waiting time for an incoming call. When the arrival rate of outgoing calls is zero, it is shown that our result is consistent with the known result for a retrial qu

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Chavan, T. A., and P. Saras. "A Novel Call Admission Control Algorithm for Next Generation Wireless Mobile Communication." International Journal of Rough Sets and Data Analysis 4, no. 3 (2017): 83–95. http://dx.doi.org/10.4018/ijrsda.2017070106.

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Wireless communication technology is progressing very vastly. With this change in technology customer services for multimedia and non-multimedia are increasing day by day. But due to limited resources of the wireless network, we need to design an efficient CAC algorithm to enhance QoS levels for end users. The Quality of service (QoS) enhancement in the wireless network is related to making an efficient use of current network resources and the optimization of the users. Call acceptance in CAC is one of the challenge in mobile cellular networks to ensure that the acceptance of a new call into a

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Robinson, Kim. "It's No Life, This Fear' Women's Experiences of Services when in Situations of Family Violence." Australian Journal of Primary Health 5, no. 1 (1999): 53. http://dx.doi.org/10.1071/py99006.

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This study examines the experiences of women who have been in situations of family violence, and identifies the barriers they faced when seeking assistance from a variety of services. The research aims to contribute to the knowledge base of the health, social welfare, legal and policing services which respond to calls for assistance from women faced with family violence. The service system is varied in how it conceptualizes family violence, and in the aims of the services it provides. The research reports that the service system does not always meet the needs of victim/survivors, and reveals t

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Scott, G., L. Gower, N. Roads, and W. Lewis. "P258 Managing an ever-increasing inflammatory bowel disease helpline service." Journal of Crohn's and Colitis 14, Supplement_1 (2020): S279. http://dx.doi.org/10.1093/ecco-jcc/jjz203.387.

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Abstract Background Inflammatory bowel disease helplines have been initiated by Trusts throughout the country over many years. However many of them are not adequately job planned and have also seen a dramatic rise in calls over the years. Our Trust operates a helpline over 3 acute hospital sites. Previously calls were not accounted for financially and calls not documented in patient notes. Methods The nurses on each site utilise a standard form that notes the issues that patients contact the helpline for and the outcome of the call. The consultation is then dictated via a speech recognition sy

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MORBEY, R. A., S. HARCOURT, R. PEBODY, et al. "The burden of seasonal respiratory infections on a national telehealth service in England." Epidemiology and Infection 145, no. 9 (2017): 1922–32. http://dx.doi.org/10.1017/s095026881700070x.

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SUMMARYSeasonal respiratory illnesses present a major burden on primary care services. We assessed the burden of respiratory illness on a national telehealth system in England and investigated the potential for providing early warning of respiratory infection. We compared weekly laboratory reports for respiratory pathogens with telehealth calls (NHS 111) between week 40 in 2013 and week 29 in 2015. Multiple linear regression was used to identify which pathogens had a significant association with respiratory calls. Children aged <5 and 5–14 years, and adults over 65 years were modelled separ

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Berg, Johanna, and Jens Wretborn. "Impact of the COVID-19 pandemic on the National Telehealth Service for triage and referral in Sweden: a national retrospective observational study." BMJ Open 14, no. 12 (2024): e091627. https://doi.org/10.1136/bmjopen-2024-091627.

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ObjectivesTelehealth, the provision of healthcare through digital communication, has been proposed as a potential solution to meet the increasing demand for healthcare, particularly in the setting of the COVID-19 pandemic. Sweden has an established national telehealth service for triage and referral by phone (1177) since 2013 which has the potential to meet this increasing demand. However, little is known about the development and retention in demand during and after the pandemic in Sweden. The objective of this study was to investigate the utilisation of the national telehealth service in Swe

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Uddin Ahmed, Nizam, Mijanur Rahman, Sukhendu Shekhor Roy, et al. "Impact of TeleHealth Services through “Shastho Batayon 16263” for Tackling the COVID-19 pandemic in Bangladesh." Eastern Journal of Healthcare 2, no. 1 (2022): 13–17. http://dx.doi.org/10.31557/ejhc.2022.2.1.13-17.

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Background: The National Telehealth Service,“Shastho Batayon 16263” was launched on April 2016. The aim was to provide cost effective and less time-consuming health care delivery service over one call, by certified health professionals and efficient counsellors 24/7. It has been financed by MoHFW through Directorate General of Health Services (DGHS) and implemented by Synesis IT. To use the service of Shastho Batayon, dialing 16263 from any phone to reach healthcare professionals and health information officers who can give evaluations, treatment and counseling, referral services, emergency am

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Panagoulias, Panagiotis I., Ioannis D. Moscholios, Panagiotis G. Sarigiannidis, Mariusz Głąbowski, and Michael D. Logothetis. "An Analytical Framework in OFDM Wireless Networks Servicing Random or Quasi-Random Traffic." Applied Sciences 9, no. 24 (2019): 5376. http://dx.doi.org/10.3390/app9245376.

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We consider the downlink of an orthogonal frequency division multiplexing (OFDM)-based cell that services calls from many service-classes. The call arrival process is random (Poisson) or quasi-random, i.e., calls are generated by an infinite or a finite number of sources, respectively. In order to determine congestion probabilities and resource utilization, we model the cell as a multirate loss model. Regarding the call admission, we consider the restricted accessibility, the bandwidth reservation (BR), and the complete sharing (CS) policies. In a system of restricted accessibility, a new call

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Barkalov, S. A., and E. A. Serebryakova. "Dual-channel call center model with exchange of requests and repeat calls." Applied Mathematics and Control Sciences, no. 4 (December 15, 2023): 136–45. http://dx.doi.org/10.15593/2499-9873/2023.4.09.

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Computer simulation of stationary distribution of states in a call center for a two-channel RQ system with exchange of requests is presented. Such systems are becoming increasingly relevant due to the parallel use of both human dispatchers and voice intelligent bots for servicing calls. The simulation is based on solving the system of stationary Chapman-Kolmogorov equations for the Markov process describing the RQ-system. The system of equations proposed in the work differs from previous models by the presence of an exchange of requests between service channels in accordance with customer pref

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Li, Ying, Shengpeng Liu, Ting Jin, and Honghao Gao. "WAAC: An End-to-End Web API Automatic Calls Approach for Goal-Oriented Intelligent Services." International Journal of Software Engineering and Knowledge Engineering 29, no. 10 (2019): 1539–55. http://dx.doi.org/10.1142/s0218194019500487.

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Web API recommendations have recently been studied extensively. However, recommending an API for a service is different than service intelligence. Web API automatic calls are widely used in question–answer dialog applications and service-composed workflow systems to achieve intelligent services. To finish an automatic Web API call not only requires the Web API ID, but also its input parameters. In this paper, we propose an end-to-end Web API automatic calls approach, named WAAC, that translates a goal’s natural language sentences directly to the Web API invoking sequences including its ID and

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Tariq, Alwada'n, Al-Tamimi Abdel-Karim, Hamdan Mohammad Adel, Salem Maher, and Muhammad Yar. "Dynamic congestion management system for cloud service broker." International Journal of Electrical and Computer Engineering (IJECE) 13, no. 1 (2023): 872–83. https://doi.org/10.11591/ijece.v13i1.pp872-883.

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The cloud computing model offers a shared pool of resources and services with diverse models presented to the clients through the internet by an on-demand scalable and dynamic pay-per-use model. The developers have identified the need for an automated system (cloud service broker (CSB)) that can contribute to exploiting the cloud capability, enhancing its functionality, and improving its performance. This research presents a dynamic congestion management (DCM) system which can manage the massive amount of cloud requests while considering the required quality for the clients’ requirements

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Kobiashvili, Ana, Nodar Darchiashvili, and Tea Todua. "Call Center Monitoring for Emergency Services." Journal of Technical Science and Technologies 8, no. 2 (2024): 23–30. https://doi.org/10.31578/jtst.v8i2.158.

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Speech recognition applications can increase the efficiency of simple tasks and greatly expand the range of tasks that call center operators perform. To increase the productivity of the public security management center, a software module was created which analyzes incoming calls, converts them into text form and places this text in the database. Operators are given the opportunity to read the call text after the end of the call to better understand its content and to improve the quality of the corresponding response. The article discusses the module, which was created to convert the incoming

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Gruzdeva, A. Yu, Marina Yu Saltykova, I. P. Bobrovnitskii, A. V. Balakaeva, and S. V. German. "THE INFLUENCE OF SEASONS ON THE DEVELOPMENT OF EXACERBATIONS OF THE MOST COMMON DISEASES OF THE CIRCULATORY SYSTEM. GENDER AND AGE PECULIARITIES." Hygiene and sanitation 98, no. 8 (2019): 839–44. http://dx.doi.org/10.18821/0016-9900-2019-98-8-839-844.

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Introduction. The aim of the study was to assess seasonal differences in the exacerbations rate of diseases of the circulatory system (DCS), taking into account the nosological form (ICD code), gender and age of patients. Material and methods. 428 727 emergency medical service (EMS) calls to patients with exacerbations of DCS in Yaroslavl for the period 2012-2017 were analyzed. The EMS calls to men and women were analyzed separately. Four groups were identified: AH (arterial hypertension), CHD (coronary heart disease), RD (rhythm disturbance), CVD (cerebrovascular disease), which were divided

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K., Selvamalathi. "Dynamic Channel Allocation for Wireless Zone Based Multicast and Broadcast Service." International Journal of Trend in Scientific Research and Development 2, no. 5 (2018): 1647–53. https://doi.org/10.31142/ijtsrd17121.

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In wireless Multicast Broadcast Service MBS , the common channel is used to multicast the MBS content to the Mobile Stations MSs on the MBS calls within the coverage area of a Base Station BS , which causes interference to the dedicated channels serving the traditional calls, and degrades the system capacity. The MBS zone technology is proposed in Mobile Communications Network MCN standards to improve system capacity and reduce the handoff delay for the wireless MBS calls. In the MBS zone technology, a group of BSs form an MBS zone, where the macro diversity is applied in the MS, the BSs synch

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Riley, Christine A. "Experiences with an Integrated Voice and Text Message Service." Proceedings of the Human Factors Society Annual Meeting 31, no. 2 (1987): 270–74. http://dx.doi.org/10.1177/154193128703100230.

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An integrated voice and text message system has been provided to members of our research organization as part of an experimental system that provides our everyday communications services. The message service answers telephone calls, and the resulting messages are included in a standard electronic mailbox. Both voice and text messages are accessible from either the telephone or a terminal. Message retrieval and message management from the terminal are used extensively for voice messages as well as text messages. The telephone, while often convenient for retrieving voice messages, does not provi

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Roldan, Nidya Velasco, Caitlin E. Coyle, Michael Ward, and Jan Mutchler. "IMPACT OF AGING POPULATIONS ON MUNICIPAL EMERGENCY MEDICAL SERVICES." Innovation in Aging 3, Supplement_1 (2019): S956. http://dx.doi.org/10.1093/geroni/igz038.3468.

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Abstract The services that residents require from their local governments vary depending on the demographics of their populations. While municipalities have long sought to consider how changes in the young population may impact their school system needs, few systematic considerations have been developed relating to how aging populations may impact municipal service provision. This study aims to address this issue by focusing on demands on emergency services at the municipal level. Using data from the Massachusetts Ambulance Trip Record Information System (MATRIS) we explore the association bet

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Bassey, Jeremiah Ekah, Iloke Joel, and Jeremiah Ekah Ukoette. "Tropospheric influence on dropped calls in mobile networks." Global Journal of Engineering and Technology Advances 10, no. 2 (2022): 083–93. https://doi.org/10.5281/zenodo.6334061.

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It is common knowledge that tropospheric variables affect signals, thereby distorting coverage. Since the major factor affecting dropped calls is coverage and the penetration depth of the signal strength transmitted by a wireless system determines its coverage, therefore, there is a tendency for tropospheric variables to affect dropped calls. This research investigates the effects of relative humidity, wind speed, rainfall and temperature on dropped calls for four mobile networks (MTN, Airtel, Globacom and 9mobile) in Cross River State, Nigeria. Six years data of weather variables collected fr

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Melikov, Agassi, Sevinj Aliyeva, and Janos Sztrik. "Analysis of Queueing System MMPP/M/K/K with Delayed Feedback." Mathematics 7, no. 11 (2019): 1128. http://dx.doi.org/10.3390/math7111128.

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The model of multi-channel queuing system with Markov modulated Poisson process (MMPP) flow and delayed feedback is considered. After the customer is served completely, they will decide either to join the retrial group again for another service (feedback) with some state-dependent probability or to leave the system forever with complimentary probability. Feedback calls organize an orbit of repeated calls (r-calls). If upon arrival of an r-call all the channels of the system are busy, then it either leaves the system with some state-dependent probability or with a complementary probability retu

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Pilbery, Richard, Madeleine Smith, Jonathan Green, Daniel Chalk, and Colin A. O'Keeffe. "Modelling NHS England 111 demand for primary care services: a discrete event simulation." BMJ Open 13, no. 9 (2023): e076203. http://dx.doi.org/10.1136/bmjopen-2023-076203.

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ObjectivesThis feasibility study aimed to model in silico the current healthcare system for patients triaged to a primary care disposition following a call to National Health Service (NHS) 111 and determine the effect of reconfiguring the healthcare system to ensure a timely primary care service contact.DesignDiscrete event simulation.SettingSingle English NHS 111 call centre in Yorkshire.ParticipantsCallers registered with a Bradford general practitioner who contacted the NHS 111 service in 2021 and were triaged to a primary care disposition.Primary and secondary outcome measuresFace validity

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