Relevant bibliographies by topics / Tangible service

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Tangible service'

Author: Grafiati
Published: 28 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Tangible service"

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Djusar, Syahtriatna, Muhamad Sadar, and Elvira Asril. "Analisa Kualitas Layanan Sistem Smart Unilak Menggunakan Servqual Method." Digital Zone: Jurnal Teknologi Informasi dan Komunikasi 11, no. 2 (2020): 278–90. http://dx.doi.org/10.31849/digitalzone.v11i2.5331.

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Keberhasilan suatu layanan, dilihat dari sisi pandang / persepsi user dari Sistem Informasi tersebut. Pengguna menggunakan persepsinya, untuk menilai secara keseluruhan terhadap kualitas sistem informasi. Tujuan dari penelitian ini untuk mengetahui pengaruh dimensi Service Quality (servqual) yakni Tangibles, Reliability, Responsiveness, Assurance dan Empathy, terhadap Kualitas Layanan yang terkait dengan Kepuasan Mahasiswa sebagai Pengguna SMART Unilak di layanan PDPT Unilak. Dari 981 mahasiswa Fasilkom, maka yang menjadi objek penelitian ini adalah 64 mahasiswa yang mengisi kuisioner dan sesu
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Bambauer-Sachse, Silke, and Landisoa Eunorphie Rabeson. "Service recovery for moderate and high involvement services." Journal of Services Marketing 29, no. 5 (2015): 331–43. http://dx.doi.org/10.1108/jsm-05-2014-0155.

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Purpose – The purpose of this study is to determine which level of tangible compensation for a service failure leads to high levels of customer satisfaction for moderate- versus high-involvement services as well as for different conditions of responsibility for the failure and failure severity. Design/methodology/approach – The study is based on a 4 (tangible compensation: gift, discount, credit for future consumption, refund) × 2 (responsibility for the failure: restaurant vs customer) × 2 (failure severity: low vs high) × 2 (involvement: moderate vs high) design using scenarios in a restaura
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Siriprasoet, Jakkapat, Nitipol Phutachote, and Pensri Jaroenwanit. "EXPECTATIONS OF SERVICE RECIPIENTS TOWARD THE SERVICE OF UDON THANI HOSPITAL." International Journal of Entrepreneurship and Management Practices 2, no. 7 (2019): 13–18. http://dx.doi.org/10.35631/ijemp.27002.

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The results showed that most respondents were female. They are between the ages of 41-50 years old and have a bachelor's degree or higher. Have average income between 10,001-20,000 baht engaged in agricultural work and live in the district of Udon Thani. Analyzes of expectations before services and service satisfaction of service recipients toward the service of Udon Thani hospital. (Service Quality) It was found that the service recipients had significantly different expectations and service satisfaction number 3sides. Service Receiver has expectations in most assurance, followed by empathy a
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‎, Alexsander, Dodo Sutardi, Ida Serehasian, et al. "Linking Service Quality to Inpatients Satisfaction: Using Lisrel for Modeling Public Health Service." KnE Social Sciences 10, no. 4 (2025): 226–44. https://doi.org/10.18502/kss.v10i4.18038.

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Service delivery practices and patient satisfaction are the key issues in government owned hospital health services. This article explores the determinants of health service quality and their influence on inpatient satisfaction. The theoretical framework tested is how service quality factors, namely: tangible, reliable, responsive, assurance, and empathy affect patient satisfaction factors which comprises environment, facilities, doctor and nurse services, and time care. The research design is based on a survey method and inferential statistics. Data were collected from 250 inpatients of Rumah
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Banwet, Devinder K., and Biplab Datta. "Effect of Service Quality on Post–Visit Intentions: The Case of a Computer Centre." Vikalpa: The Journal for Decision Makers 25, no. 3 (2000): 49–56. http://dx.doi.org/10.1177/0256090920000306.

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This paper investigates the quality of services offered to students in an institutional computer centre and measures tangible and intangible aspects of service quality, consumer satisfac tion, and Post–Visit intentions. The effect of service quality on post-visit intentions has been examined in a causal–path framework. The study indicates that service performance gen erally lags behind user's expectations. Im provement in the quality of services increases the level of satisfaction of the user. Tangible aspects of service performance have a stronger direct effect on post–visit intentions than i
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Yost, Michael, and Stephen L. Tucker. "Tangible Evidence in Marketing a Service." Journal of Marketing for Higher Education 6, no. 1 (1995): 47–68. http://dx.doi.org/10.1300/j050v06n01_04.

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Tho’in, Muhammad. "Pengaruh Faktor-faktor Kualitas Jasa terhadap Kepuasan Nasabah di Baitul Mal Wat Tamwil (BMT) Tekun Karanggede Boyolali." Muqtasid: Jurnal Ekonomi dan Perbankan Syariah 2, no. 1 (2011): 73. http://dx.doi.org/10.18326/muqtasid.v2i1.73-89.

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This study aims to determine (1) Is there a significant effect of service quality that consists of tangible, reliability, responsiveness, assurance, and empathy towards customer satisfaction.2 ) Factors of service quality dimensions of the most dominant. The results showed that: (1) There is a significant influence of the quality of service which consists of tangible, reliability, responsiveness, assurance, and empathy towards customer satisfaction. This is evident from the results of regression analysis is to obtain the value Fhitung > Ftabel (30,744 > 2,45) on a significance level of 5
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Adinovi, Rolly, and Rinto Alexandro. "Pengaruh Kualitas Pelayanan Kesehatan terhadap Kepuasan Pasien Penerima Bantuan Iuran di Puskesmas Pahandut Kota Palangka Raya." Jurnal Riset Inspirasi Manajemen dan Kewirausahaan 5, no. 2 (2021): 40–48. http://dx.doi.org/10.35130/jrimk.v5i2.148.

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The purpose of this study is to analyze the significance of the effect of service quality dimensions including reliability, responsiveness, assurance, empathy, tangibles to the level of poor people's health insurance patient satisfaction in Public Health Center of Pahandut Palangkaraya City. Based on the analysis of overall service gap dimensions, the fit between the services provided by health centers in the hope of Palangkaraya Pahandut community insurence patients there is a gap / level of satisfaction (- 10:54), these scores were categorized in groups, although not yet fully meet the expec
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Anwar, Muhammad, Sayekti Suindyah Dwiningwarni, and Martha Laila Arisandra. "PENGARUH INOVASI ORGANISASI TERHADAP KUALITAS JASA PELAYANAN PELABUHAN." eBA Journal: Journal Economics, Bussines and Accounting 5, no. 2 (2019): 42–53. http://dx.doi.org/10.32492/eba.v5i2.844.

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The purpose of this study was to analyze research (tangible, reliability, responsiveness, assurance and emphy) on service quality, using the Innovative Internal Service Quality Model (IISQ). The research method used is a quantitative descriptive method using multiple linear regression analysis. The results showed tangible and tangible evidence of the quality of partial services. While the variable reliability, responsiveness, assurance, empathy affect positively on the quality of service is not significant. This means that businesses that involve activities / products actually produce quality
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Anam, Chairil, Nurul Qomariah, and Rusdiyanto Rusdiyanto. "SERVICE QUALITY STUDY ON CUSTOMER SATISFACTION AT KSP ASRI BONDOWOSO." Dynamic Management Journal 8, no. 3 (2024): 674. http://dx.doi.org/10.31000/dmj.v8i3.12022.

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This research aims to determine the influence of service quality, namely tangible (physical evidence service), reliability (reliability service), responsiveness (response service), assurance (guarantee service) and empathy (empathetic service) on KSP Asri Bondowoso customer satisfaction. This type of research is quantitative causality research. The population in this study were all KSP Asri Bondowoso customers with a sample of 90 saving customers. Sampling was carried out using non-probability techniques. Data collection techniques were carried out using questionnaires. Data analysis was carri
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Dissertations / Theses on the topic "Tangible service"

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Plymale, William O. "Pebbles and Urns: A Tangible, Presence-Based Service Delivery Framework." Diss., Virginia Tech, 2013. http://hdl.handle.net/10919/19223.

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Wireless and pervasive computing research continues to study ways the Internet of Things (IoT)<br />can make lives easier and more productive. Areas of interest include advances in new<br />architectures and frameworks that support large-scale IoT deployments beyond research<br />prototypes, simple and inexpensive human-to-device and device-to-device interfaces, and user<br />decision making support with opportunistic information services.<br /><br />This dissertation investigates the design and implementation of a general-purpose framework<br />upon which IoT and opportunistic computing (OC)
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Lau, Norman. "ServiceSketch: A Collaborative Tabletop Tool for Service Design." Research Showcase @ CMU, 2011. http://repository.cmu.edu/theses/7.

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ServiceSketch is a collaborative tabletop tool for service design. It was developed to address some of the challenges designers face when developing service systems, including the dynamic, intangible nature of service and the complexity of coordinating multiple stakeholders over time and space. The concept for the tool draws from literature on service design, tangible user interfaces, and co-creation. It was also informed by user research sessions with graduate design students. The interface of ServiceSketch consists of a large multi-touch surface display that reacts to finger touches and a pr
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Fischer, Jens-Hendrik. "The role of customer service in a highly tangible business-to-business market." Thesis, University of Bradford, 2011. http://hdl.handle.net/10454/5654.

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Defining and measuring the quality of customer service has been a major challenge for business-to-business marketers. This research addresses the question whether an established instrument for consumer markets (SERVQUAL) can be used for understanding the role of customer service in the European nylon intermediates industry. To accomplish this objective, an in-depth literature review is accomplished followed by several expert panels adopting the instrument slightly. Based on a survey sample of 110 industry members collected with the 'drop and collect technique' the appropriateness of the tool t
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Гайдабрус, Наталія Віталіївна, Наталия Виталиевна Гайдабрус, Nataliia Vitaliivna Haidabrus, Олена Анатоліївна Біловодська, Елена Анатольевна Беловодская та Olena Anatoliivna Bilovodska. "Визначення місця логістики та логістичного сервісу". Thesis, Донецьк: ДВНЗ "ДонНТУ", 2014. http://essuir.sumdu.edu.ua/handle/123456789/34514.

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У статті розглянуто приналежність окремих груп послуг до матеріальних та нематеріальних, виділено місце логістики та логістичного сервісу у даній структурі, подано авторське визначення логістичного сервісу. При цитуванні документа, використовуйте посилання http://essuir.sumdu.edu.ua/handle/123456789/34514<br>В статье рассмотрена принадлежность отдельных групп услуг к материальным и нематериальным, выделено место логистики и логистического сервиса в данной структуре, представлено авторское определение логистического сервиса. При цитировании документа, используйте ссылку http://essuir.sumdu.edu.
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Dias, Maria Amélia Ribeiro Teles da Silva. "Plano de marketing para o grupo “Quiosque Lisboa”." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/16990.

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Mestrado em Marketing<br>Este Trabalho Final de Mestrado tem como propósito a realização de um plano de marketing para o grupo de quiosques, "Quiosque Lisboa", a operar no setor dos serviços desde 2016. O lançamento de concursos por parte da Câmara Municipal de Lisboa, para dinamizar os quiosques, aumenta o número de estabelecimentos na cidade e assim, a concorrência à "Quiosque Lisboa". Contudo, há uma quebra no fluxo de clientes nos meses de época baixa. Neste sentido, o objetivo deste plano de marketing é apresentar táticas de marketing para atrair mais clientes à "Quiosque Lisboa", de f
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DAKAK, SAMER. "Choix stratégique en termes d'intégration ou d'externalisation de service après-vente par rapport au fabricant." Université Louis Pasteur (Strasbourg) (1971-2008), 1997. http://www.theses.fr/1997STR1EC02.

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Il s'agit d'un essai destiné à : 1) analyser la notion du service de maintenance technique, apportée aux produits tangibles, après la vente ; 2) évaluer l'utilité et les avantages d'une éventuelle intégration de ce service dans le processus général de conception et de fabricant de ces produits. Il s'agit d'une évaluation comparative entre le cas où ce service est intégré au sein de l'organisation de l'entreprise et celui où il est complètement écarté des organes principaux de l'entreprise et confie aux distributeurs. Ce débat est crucial car il permet d'élargir la perspective stratégique de to
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Toossi, Amir. "A value-centric decision making framework for maintenance services outsourcing." Thesis, Cranfield University, 2011. http://dspace.lib.cranfield.ac.uk/handle/1826/7265.

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The shift in mindset of decision makers, from maintenance being a “necessary evil” and “cost centre” to a “profit contributor” in manufacturing companies has driven outsourced maintenance suppliers to employ value-centric approaches in order to design more effective maintenance programs. A value assessment for maintenance outsourcing must facilitate the trade-off between cost-centric and value-centric approaches to enable the maintenance service providers to design more effective maintenance organizations. This assessment should also help the customers in a well informed decision making in out
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Ji-HorngLiaw and 廖基宏. "The Effects of Tangible Service Recovery to Service Failure on Agent Satisfaction." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/23874687035834332777.

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碩士<br>國立成功大學<br>高階管理碩士在職專班<br>98<br>This study, focus on the agent, explores how the suppliers and agents face service failure in the Telecom market. And, we also explore the relationship between agents’ tangible service recovery to service failure and suppliers’ support. Collecting 400 Telecom agents’ samples of Taiwanese firms through survey and analyzing with LISREL, this study concludes that: (1)Supplier Channel Management Policy and Corporation Public Commitment positively influences Agent Tangible Service Recovery. (2) Supplier Corporation Public Commitment positively influences Supplier
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Liu, Pei-Ju, and 劉珮茹. "Dollus : A Tangible User Interface Enabled Social Network Service." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/ts4m3x.

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碩士<br>國立臺北科技大學<br>資訊工程系研究所<br>99<br>With the rapid development of Internet, more and more people tend to interact with their friends in the cyberspace. In particular, social network service is one of the most popular mechanisms for social interaction. However, social network service cannot replace real face-to-face interaction. It is the challenge that using social network service without direct communication could increase user’s loneliness. In order to improve the social presence and to reduce the loneliness while using social network service, a new interface called tangible user interface (
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Shen, Pei Yi, and 沈佩億. "The Relationship of the Consistency of IMC Strategy and Brand Equity: Comparison between the Tangible Goods and Intangible Services." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/16462967615765146503.

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碩士<br>東吳大學<br>企業管理學系<br>92<br>There are few empirical researches in IMC, although we recognize that IMC’s importance for brand performance. In this study, we may adopt some empirical aspect to examine the importance of IMC and chose to explore the influence on IMC at strategic level (the consistency of corporate core values/mission, customer-driven philosophy, product and service performance, brand identity, brand positioning, and executional consistency). And since some service offerings are more intangible than others, it is logical to expect some variation in the application of IMC to servi
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Books on the topic "Tangible service"

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Moshkarina, Mariya, and Irina Kukukina. Property valuation: tangible and intangible assets, business. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1013716.

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The textbook contains theoretical and methodological materials and didactic units for evaluating real estate, machinery, equipment and vehicles, enterprises (businesses), intangible assets, tasks, case studies, tests and applications. Meets the requirements of the Federal state educational standards of higher education of the latest generation. To prepare bachelors in the areas of 38.03.01 " Economics "and 38.03.02" Management", analytical services of enterprises and specialists in property valuation.
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Yŏnʼguwŏn, Hanʼguk Chŏnja Tʻongsin, ред. Tʻellemaetʻiksŭyong silgam kʻŏntʻenchʻŭ kuchʻuk/kwalli kisul kaebal =: Technology development for construction and management of tangible content for telematics services. Chŏngbo Tʻongsinbu, 2008.

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Yŏnʼguwŏn, Hanʼguk Chŏnja Tʻongsin, ред. Tʻellemaetʻiksŭyong silgam kʻŏntʻenchʻŭ kuchʻuk/kwalli kisul kaebal =: Technology development for construction and management of tangible content for telematics services. Chŏngbo Tʻongsinbu, 2008.

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Chung, Simone Shu-Yeng, and Mike Douglass, eds. The Hard State, Soft City of Singapore. Amsterdam University Press, 2020. http://dx.doi.org/10.5117/9789463729505.

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With Singapore serving as the subject of exploration, The Hard State, Soft City of Singapore explores the purview of imaginative representations of the city. Alongside the physical structures and associated practices that make up our lived environment, and conceptualized space engineered into material form by bureaucrats, experts and commercial interests, a perceptual layer of space is conjured out of people’s everyday life experiences. While such imaginative projections may not be as tangible as its functional designations, they are nonetheless equally vital and palpable. The richness of its
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Holcomb, Justin, and Christopher Sicks. Tangible: Making God Known Through Deeds of Mercy and Words of Truth. NavPress Publishing Group, 2014.

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Holcomb, Justin, and Christopher Sicks. Tangible: Making God Known Through Deeds of Mercy and Words of Truth. NavPress Publishing Group, 2014.

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Holcomb, Justin, and Christopher Sicks. Tangible: Making God Known Through Deeds of Mercy and Words of Truth. NavPress Publishing Group, 2014.

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Liff, Stewart. Managing Government Employees: How to Motivate Your People, Deal with Difficult Issues, and Achieve Tangible Results. AMACOM, 2007.

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Liff, Stewart. Managing Government Employees: How to Motivate Your People, Deal with Difficult Issues, and Achieve Tangible Results. AMACOM, 2007.

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Elsdon, Ron, ed. Building Workforce Strength. ABC-CLIO, LLC, 2010. http://dx.doi.org/10.5040/9798400622175.

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This book explores the perspectives of experienced practitioners, sharing ideas about building and sustaining organizational strength through workforce development practices and systems. In an environment where information, service, and knowledge are primary sources of value creation, workforce strength is central to securing prosperity. Written by practitioners for practitioners, Building Workforce Strength: Creating Value through Workforce and Career Development bridges the disciplines of organization and individual development, showing those charged with organizational progress why workforc
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Book chapters on the topic "Tangible service"

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Rygh, Karianne, and Andrew Morrison. "Negotiating Care Through Tangible Tools and Tangible Service Designing in Emergent Public Health Service Ecosystems." In Service Design Practices for Healthcare Innovation. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-87273-1_5.

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Rygh, Karianne, and Simon Clatworthy. "The Use of Tangible Tools as a Means to Support Co-design During Service Design Innovation Projects in Healthcare." In Service Design and Service Thinking in Healthcare and Hospital Management. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00749-2_7.

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Lee, Sheng-Hung. "Shaping a Longevity Service Through Visual, Tangible, Cultural, and Social Artifacts." In Cross-Cultural Design. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-60898-8_4.

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Karia, Noorliza. "Halal as Competitive Advantage: The Role of Resource-based Halal Logistics." In The Halal Industry in Asia. Springer Nature Singapore, 2025. https://doi.org/10.1007/978-981-96-0393-0_13.

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Abstract The chapter discusses halal tacit knowledge of the effects of halal food on the human body-mind-soul (health-intelligence-enthusiasm) enshrined in the Qur’an for high-quality brain neurons that develop spiritual intelligence. This determines halal logistics providers’ and users’ behaviour and responsibility to implement logistics services, processes and operations for halal food manufacturers and consumers. It is argued that halal logistics service providers positively impact on the four Ps of product/process, profit, people and planet. Further, the discussion examines the challenges
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Syeda, Masooma Zehra, Meeree Park, Yujeong Kim, and Yong-Moo Kwon. "Tangible Social Content Service System: Making Digital Technology Easier to Use by Elderly and Its Usability Evaluation." In Advances in Intelligent Systems and Computing. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-93659-8_80.

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Cellina, Francesca, Marco Derboni, Vincenzo Giuffrida, et al. "Integrating Carpooling in Mobility-as-a-Service Platforms: Learnings from Co-design Activities." In Lecture Notes in Mobility. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-85578-8_29.

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Abstract App-based Mobility as a Service (MaaS) platforms combining public transport, car- and micro-mobility-shared services with dynamic carpooling are emerging as viable alternatives to solo car use for sub-urban contexts. Insights from real-life implementation are however still limited. Which practical challenges affect MaaS platforms leveraging carpooling? We tackle this question from the perspective of potential users of the Swiss-based MixMyRide platform, engaging them in co-design workshops. We find four elements of practical interest, resonating with limitations already identified for
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Ruvald, Ryan, William Cockayne, and Tamara Carleton. "How Teams Use Tangible Prototypes to Move from Future Speculation to Decisions When Developing Resilient Product-Service Systems." In Progress in IS. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-60313-6_14.

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Angelini, Leonardo, Maurizio Caon, Francesco Carrino, et al. "WheelSense: Enabling Tangible Gestures on the Steering Wheel for In-Car Natural Interaction." In Human-Computer Interaction. Applications and Services. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-39262-7_60.

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Alvarez, Julian, Sylvain Haudegond, Clémentine Havrez, et al. "From Screens to Devices and Tangible Objects: A Framework Applied to Serious Games Characterization." In Human-Computer Interaction. Applications and Services. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-07227-2_53.

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Hecht, Katharina, Jaco Appelman, and Maibritt Pedersen Zari. "Buildings as Living Systems—Towards a Tangible Framework for Ecosystem Services Design." In Design for Climate Adaptation. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-36320-7_19.

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Conference papers on the topic "Tangible service"

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Hirsch, Manuel, and David Opresnik. "In-/tangible assets as a service in manufacturing service ecosystems." In 2013 IEEE International Technology Management Conference & 19th ICE Conference (ITMC). IEEE, 2013. http://dx.doi.org/10.1109/itmc.2013.7352663.

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Yu, ChoRong, SengKyun Jo, IlKoo Jeong, and Won Ryu. "Tangible telepresence service using 3D space sensing and transmission." In 2014 International Conference on Information and Communication Technology Convergence (ICTC). IEEE, 2014. http://dx.doi.org/10.1109/ictc.2014.6983275.

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Plymale, William O. "Pebbles and Urns a tangible, presence-based messaging service." In 2009 IEEE International Conference on Pervasive Computing and Communications (PerCom). IEEE, 2009. http://dx.doi.org/10.1109/percom.2009.4912813.

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Wu, Qunyong, Jianqiang Li, and Mei Sun. "Multi-site Hakka tangible cultural heritage data collaborative service system." In 2016 5th International Conference on Agro-geoinformatics (Agro-geoinformatics). IEEE, 2016. http://dx.doi.org/10.1109/agro-geoinformatics.2016.7577605.

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Henry, Julie, and Bruno Dumas. "Réalité augmentée et interface tangible au service des novices en programmation." In IHM '21: IHM '21 - 32e Conférence Francophone sur l'Interaction Homme-Machine. ACM, 2021. http://dx.doi.org/10.1145/3451148.3458643.

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Pape, Denise, and Waldemar Toporowski. "Virtual Promises, Tangible Failures: Understanding Augmented Reality Service Failures in Online Retail." In Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences, 2025. https://doi.org/10.24251/hicss.2025.184.

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Hao, Zhongchao, and Min Zhang. "Management Optimization of Tangible Goods for E-Commerce Logistics Process in Internet of Things Era." In 2010 International Conference on Management and Service Science (MASS 2010). IEEE, 2010. http://dx.doi.org/10.1109/icmss.2010.5576758.

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M Alaydaa, Mohammed Saad, Jun Li, and Karl Jinkins. "Aspect-Based Sentimental Analysis for Travellers’ Reviews." In 12th International Conference on Digital Image Processing and Vision. Academy & Industry Research Collaboration, 2023. http://dx.doi.org/10.5121/csit.2023.131338.

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Airport service quality evaluation is commonly found on social media, including Google Maps. This valuable for airport management in order to enhance the quality of services provided. However; prior studies either provide general review for topics discussed by travellers or provide sentimental value to tag the entire review without specifically mentioning the airport service that is behind such value. Accordingly; this work proposes using aspect based sentimental analysis in order to provide more detailed analysis for travellers’ reviews. This works applied aspect based sentimental analysis on
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Kanovska, Lucie. "COLLABORATION IN SMART SERVICES – THE RIGHT WAY TO GO?" In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.38.

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Many current manufacturers provide not only tangible products to their customers, but also services which are accompanying their products. Moreover, manufacturers add smart services to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses struggle with lack of money, insufficient digital technologies or unskilled employees. The aim of the study mentioned in this paper explores current situation in SMEs and their attitudes related to collaboration with other subjects on their markets. To address the research objective, a qual
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Huang, Xiaoxi, Linda Newnes, and Glenn Parry. "An Analysis of Industrial Practice for Estimating the In-Service Costs of a Product Service System." In ASME 2011 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2011. http://dx.doi.org/10.1115/detc2011-47904.

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An extensive range of companies have moved from providing a tangible product to offering long-term integrated product service solutions. The revenue from such offerings, in particular at the in-service stage of a product service system, has become a key area for profit generation within some companies. However, estimating the cost of providing such a service is one of the major challenges that companies encounter. The research in this paper presents a new framework for estimating the cost of in-service provision for a product service system. Within this framework the service cost factors are i
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Reports on the topic "Tangible service"

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Porter, Joanne, Val Prokopiv, Michelle Prezioso, et al. Latrobe Valley Authority Health Innovation Project Report 2023. Federation University, 2024. http://dx.doi.org/10.35843/lbahipr23.

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Commissioned by the Latrobe Valley Authority (LVA), Swinburne University produced ‘Modelling Gippsland’s Future Health and Community Service Workforce: Summary Report’ in 2019 . This analysis of the healthcare and social assistance sector workforce was part of the development of a smart specialisation strategy to promote economic and social development of the Gippsland region in Victoria. The analysis provided an understanding of the effect of the growth of the sector on the local labour market, identified key trends and provided a framework for action to 2036. CERG was commissioned by the LVA
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Féry, Guillaume. The Digital Journey of Water and Sanitation Utilities in Latin America and The Caribbean: What is at Stake and How to Begin. Edited by Marcello Basani and Xoán Fernández. Inter-American Development Bank, 2022. http://dx.doi.org/10.18235/0004562.

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This discussion paper provides a foundation for digital transformation of water and sanitation utilities and illustrates how emerging technologies, new types of organizations, and forms of working can improve service performance and address issues related to water and wastewater management, with a focus on Latin America and the Caribbean. It also explores the fundamental dimensions of digital transformation of organizations, beyond technology, highlighting the importance of the human side of things, as well as operational impacts associated with data profusion, systems integration and intercon
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Bayudan-Dacuycuy, Connie, Herisadel Flores, and Arnel Onesimo Uy. Financial Sustainability of Higher Education Institutions in the Philippines: Issues, Challenges, and Opportunities. Philippine Institute for Development Studies, 2024. https://doi.org/10.62986/dp2024.24.

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Higher education institutions (HEIs) and the quality of the educational products and services they deliver play a critical role in supporting international development goals and Filipinos’ national aspirations. However, achieving quality in tertiary education involves both benefits and costs, making the financial sustainability of HEIs an important means to an end. This study contributes to the limited literature on the financial sustainability of Philippine HEIs, highlighting the key insight that financial sustainability is both an educational asset and a strategic imperative. It proposes nat
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Pfeil, Stefanie, Nyaoke Murimi, Marius Siebert, and Fabrizio Santoro. How Tanzanian’s Levy on Mobile Money Affects Small Businesses. Institute of Development Studies, 2024. http://dx.doi.org/10.19088/ictd.2024.111.

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Low-income countries in Africa recently started imposing taxes on mobile money and digital services as a strategy to increase tax revenue. However, there is still limited evidence on the tangible impact of these taxes, or the ideal structure for a well-designed, fair, and transparent tax policy in this area. The introduction of a new government levy on mobile money in Tanzania on 1 July 2021, in addition to the existing 18 per cent value added tax and 10 per cent excise duty, triggered widespread public outcry. Citizens and critics expressed concern about the potential impact of the tax on low
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Cavallo, Eduardo A., Bridget Hoffmann, and Adrien Vogt-Schilb. Peril and Promise: Tackling Climate Change in Latin America and the Caribbean: Executive Summary. Edited by Allen Blackman. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0013239.

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Climate change presents both a critical threat and a unique opportunity for progress in Latin America and the Caribbean. This book delves into this dual reality, showing that climate action is fundamentally development action, as it helps countries achieve crucial development goals in the short to medium term. Reaching net zero is feasible, brings tangible economic benefits, and hinges particularly on agriculture, forestry, and other land uses. Successful climate action will also require widespread public support, grounded in a shared perception that policies are fair and effective. This volum
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Schorung, Matthieu. A Geographical Contribution on Interurban Passenger Rail Transportation in the United States. Mineta Transportation Institute, 2022. http://dx.doi.org/10.31979/mti.2022.2212.

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Why does the rail infrastructure of the United States lag behind those of many other developed countries? Where is U.S. high-speed rail? This research approaches this in a dilemma by exploring Amtrak’s traditional rail services and high-speed rail projects in the nation to understand the workings of public rail transportation policies, what they contain, and how they are developed and pursued by the different stakeholders. This research utilizes case studies and a multiscale approach to analyze the territorialization of intercity rail transportation policies. The analysis demonstrates the emer
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Locher, Uli. Modelo Juan XXIII, Santiago de los Caballeros, República Dominicana: Una asociación entre el gobierno y la sociedad civil. Inter-American Development Bank, 2002. http://dx.doi.org/10.18235/0009397.

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El presente trabajo describe el Modelo Juan XXIII: modelo establecido en un área urbana de Santiago de los Caballeros en República Dominicana, con una historia de fuerte movilización comunitaria, una presencia institucional favorecedora del liderazgo comunitario y la participación, y un gobierno experimentando una estrategia de descentralización de la salud pública. Indaga si este programa ha producido los resultados tangibles para los 70,000 habitantes de las 24 barrios urbanos y periféricos que pretende servir con los tres elementos constituyentes del programa: 1) una visión que relaciona la
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Djordjević, Ljubica. ECMI Minorities Blog. National Minorities and the Future of Europe. European Centre for Minority Issues, 2022. http://dx.doi.org/10.53779/kkpo2109.

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The Conference on the Future of Europe, which was finally launched on 9 May 2021, has opened “a new space for debate with citizens to address Europe’s challenges and priorities”. The initiative uses three channels for citizens’ participation: the Multilingual digital platform, European Citizens’ Panels, and Conference Plenary. Content-wise it is grounded on the indicative list of nine topics covering wide range of areas from climate change to sports. This blog post draws attention to the importance of involving national minorities in the process, both regarding participation and issues covered
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Hill, Braden. Unseen inequities: The role of leadership in addressing structural barriers to education in Australian universities. Journal of the Australian and New Zealand Student Services Association, 2023. http://dx.doi.org/10.30688/janzssa.2023-1-05.

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The lack of diversity in leadership positions within the Australian university sector has been a persistent issue, with predominantly older, white, male leaders holding power and shaping the future of higher education. While student demographics have become more diverse, the leadership of academic institutions has not kept pace with these changes. Therefore, as student expectations and attitudes change, university communities are encouraged to (re)consider their commitment to proactively addressing the structural inequalities that continue to impact the journeys of the students we seek to serv
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Rodríguez Parada, Edgar Gustavo. Economía colaborativa. Trabajo clandestino o evolución digital del derecho humano al trabajo. Universidad Gerardo Barrios, 2020. http://dx.doi.org/10.70097/rep-2020-007.

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Para Rosa y Gámez (2017) la economía colaborativa es una nueva forma de expresión del antiguo trueque, pero utilizando las nuevas tecnologías o también una actividad de comercio tradicional al que se ha unido la ventaja de la digitalización en la cual se comparte o intercambia bienes tangibles e intangibles (tiempo, espacio, hobbies) a través de los nuevos espacios tecnológicos y las comunidades sociales. Esta forma actual de compartir ha impactado en las formas de hacer negocios permitiendo penetrar más rápidamente y más barato en mercados que ya tenían una estructura definida, como el transp
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