Dissertations / Theses on the topic 'Technical Communication'

Over the years, local television news stations across the nation have seen a dramatic decrease in viewership. Much like newspapers, fewer people are relying on television news for several reasons. Two of the biggest culprits are the age of new technology and social media. These two factors alone have reprogrammed people's daily habits, changing the landscape of television news viewership and resulting in uncertain times at local television news stations. Few studies have been done on the future of local television news. Of the studies that have been conducted, it is clear to see that local news is still relevant even in times of change, uncertainty and evolution, but can it make enough of a profit to survive? The million dollar question TV executives are trying to answer is: How will local TV news stations stay afloat in these uncharted waters? In an attempt to answer this question, qualitative research in the form of ethnography and interview was conducted. The findings in this study reveal television news stations must stay on the cutting edge of technology in order to engage their viewers. They must also think of creative ways to generate revenue besides the traditional way of advertising. Without healthy news ratings, local television news organizations are forced to lower their advertising rates to those seeking to spend money on commercial time. This, in turn, has resulted in a loss of millions of dollars a year for TV stations. The end result will be evident to both stations and viewers. The future of local television news and the direct impact to viewers is discussed.

In the past few decades, web technologies and increasingly accessible digital fabrication technologies such as 3D printers and laser cutters have made it easier for individuals and communities to create complex material objects at home. As a result, communities of individuals who make things outside formal institutions, known as maker communities, have combined traditional crafts and technical knowledge with digital tools and web technologies in new ways. This thesis analyzes maker communities as post-industrial participatory design communities and examines them as participatory spaces where technical communication occurs between individuals with varying levels of expertise and sometimes drastically different knowledges. Ultimately, this thesis asks what technical communicators can learn from maker communities about international post-industrial economies and the future of technical communication.

This thesis explores how the emergence of interdisciplinary maker communities is rooted in earlier open source movements and the web, how open source principles change when applied to material development processes, how makerspaces and maker faires function as sites that bring together makers in development, and how maker communities serve as examples of post-industrial configurations of participatory communities.

Through participating in and analyzing maker communities, I suggest that participatory communities are a fundamental component of post-industrial development processes, and that technical communicators are well equipped to deal with the socio-cultural, rhetorical, and technological challenges such communities face. Furthermore, drawing on Liza Potts' theory of Experience Architecture, I suggest that technical communicators will continue to act as guides in decision making processes and as creators of communities, while also creating systems that enable greater exchange of information across platforms and communities, in both physical and digital realms.

This research study examines the dynamics of student-to-student interpersonal mediated communication motives within asynchronous discussion forums. The objective is to determine the interpersonal mediated communication motives and communicator style of students enrolled in fully asynchronous community college courses with the intention to supplement, enhance, and refine the existing research in online education through the application of relevant theories and methods from the field of communication studies. Specifically, the study seeks to determine students' communication motives for consensus-building and agonistic oriented purposes. A mixed methods approach has been utilized through the implementation of a 5-point Likert scale survey, comprised of forty questions, which was provided towards the end of a traditional 16 week semester to 125 students enrolled in five fully asynchronous courses. In an attempt to discover whether students respond to their classmates' asynchronous discussion forum posts for consensus-building motives or for purposes of engaging in agonistic confrontations, a discourse analysis of various forum responses was performed after completion of the asynchronous courses. Previous studies of community building within asynchronous contexts and interpersonal communication motives research suggest that students enrolled in fully asynchronous courses will engage in student-to-student interpersonal mediated communication for the purpose of pleasure, affection, inclusion, control, companionship, habit, receiving information, participation and functional purposes. Through the implementation of the 5-point Likert-scale survey, I discovered six interpersonal mediated communication motives (inclusion, participation, affection, receiving information, functional and pleasure) of student-to-student responses within fully asynchronous discussion forums and four communicator styles (friendly, attentive, communicator image and impression leaving). The findings from the discourse analysis overwhelmingly revealed that the student-to-student interpersonal mediated communication motive for responding to discussion forum posts was most frequently correlated with the students' rationale for consensus-building as opposed to exhibiting a rationale for agonistic pluralism.

Key words: interpersonal mediated communication motives, communicator styles, asynchronous discussion forums, higher education, consensus-building, agonistic confrontation.

The Internet has undergone a tremendous evolution during the past five years. Since 1995, consumer-catalog websites have not only come into being, but have become important business and consumer tools. Despite the upsurge and importance of these websites, it is difficult to find freely available tools that help website developers make important decisions regarding the content of these websites.

In this pilot study, I analyze a small sample of websites to compare the features of high-ranked and low-ranked consumer-catalog websites. The purpose of this research is twofold: to determine whether it is possible to pinpoint which features are exhibited by high-ranked and low-ranked websites and to present a tool that could simplify making decisions about certain content-related features.

I found that there are, indeed, differences between the content-related features of high-ranked and low-ranked websites. Some features are found more often in high-ranked websites than in low-ranked websites: longer, reader-based product descriptions; humor; certain types of company-related information (investor, staff, and employment information); consistent page design; consistent navigational patterns; sound; specific types of peripheral documents; alternate-language formats; sales incentives (discounts, bestsellers, advertising space, affiliate programs, and gift certificates). Following is a list of the features that are found more often in low-ranked websites than in high-ranked websites: product descriptions that are brief and jargon-laden; inconsistent page design; splash screens; inconsistent navigational patterns; fewer instances of peripheral documents and alternate-language formats than high-ranked sites; and fewer instances of sales incentives than high-ranked sites (discounts, bestsellers, and free product giveaways). I also found that it likely would be possible to develop the sort of tool described above. Implications for further research are also discussed.

This project seeks to understand the relationship between visual rhetoric and power structure between FEMA’s Earthquake publications and their audience. Research shows images leave a longer impression on readers than text, causing more studies to focus on visuals rather than just text in technical communication. Author uses Critical Discourse Analysis to analyze the images in relation to text, design, and intended audience to determine what information is being privileged. It is determined that homeowners are being privileged with information over non-homeowners, established through a collection of images and image types. The lack of information for non-homeowners could result in injury or death of potential disaster victims, making it crucial for technical document revision.

This dissertation develops an approach to institutional critique that re-works Porter, Sullivan, Blythe, Grabill, and Miles’ foundational configuration. This project argues that John Dewey’s concept of democratic communication articulated in his debate with Walter Lippmann provides a useful heuristic for developing democratic communicative practices that allow citizens and experts to communicate with one another about technical issues such as water quality and safety. Through an analysis of Michigan’s emergency manager law, the relationship between citizens and experts that exposed the crisis, and the Flint Water Advisory Task Force’s Final Report, this dissertation establishes that citizens must participate in technical decision-making and makes pragmatic suggestions to increase citizens’ meaningful participation. This project concludes with theoretical and pedagogical implications of a participatory institutional critique.

This qualitative study investigated information sharing practices between two Southern California comprehensive high schools and an offsite career training (CT) school with a focus on students with disabilities (SWD). The case study approach examined how student information is communicated in support of new federal and state policies related to college and career preparedness. Bolman and Deal’s Four Frame Model served as the theoretical framework. The 12 participants included special education teachers, career technical teachers and administrators of curriculum and instruction. Findings included organizations operate separately, resulting in minimal teacher input in individual education plan (IEP) development and implementation, lack of targeted professional development for teachers at both organizations, and lowered expectations of SWD. Implications and suggestions for leadership to align structures and promote collaboration to facilitate SWD learning are examined.