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1
Herce, Jose Luis. "WIPO patent information services for developing countries." World Patent Information 23, no. 3 (September 2001): 295–308. http://dx.doi.org/10.1016/s0172-2190(01)00029-1.
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van Klyton, Aaron, Juan Fernando Tavera-Mesías, and Wilson Castaño-Muñoz. "Digital local information services in developing countries: Evidence from Colombia." Journal of Librarianship and Information Science 52, no. 4 (February 26, 2020): 1197–208. http://dx.doi.org/10.1177/0961000620907970.
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This exploratory research identifies and investigates factors that affect the delivery of local information in a developing country. The service provider and 195 local institutions based in Medellin, Colombia collaborate through an online portal, Infolocal, constituting a local information landscape (LIL). The study implements a conceptual framework for the LIL and highlights deficiencies in traditional local information service models. A Delphi study was conducted with global experts of local information services (LIS) in order to refine the traditional Unified Theory of Acceptance and Use of Technology model constructs for the Infolocal information service. Second, a survey was developed based on the revised categories (effort expectancy, performance expectancy, social influence, facilitating conditions, organisational support, and affective commitment) and disseminated to the local institutions to assess their perceptions of the service. This data was then evaluated using exploratory factor analysis. The study found that theories of technology acceptance were insufficient in explaining the disjunctions in the information landscape of this service. This study contributes to closing a gap in understanding the perceptions of LIS practice from the perspective of institutions that engage directly with citizens’ technology acceptance and use behaviour in a multilevel relationship. This article captures, compares, and analyses the disjunctions between the theoretical frameworks as espoused by experts and the practices of LIS.
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Al Hujran, Omar, Anas Aloudat, and Ikhlas Altarawneh. "Factors Influencing Citizen Adoption of E-Government in Developing Countries." International Journal of Technology and Human Interaction 9, no. 2 (April 2013): 1–19. http://dx.doi.org/10.4018/jthi.2013040101.
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The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model (TAM) in order to examine the relationships between certain factors (government trustworthiness, service quality and citizen satisfaction) and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services.
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Elgahwash, Fouad Omran, and Mark Bruce Freeman. "Self-Service Technology Banking Preferences." International Journal of Intelligent Information Technologies 9, no. 2 (April 2013): 7–20. http://dx.doi.org/10.4018/jiit.2013040102.
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Technology-enabled banking services are currently being implemented in developing countries. This research examines how citizens of developing countries adapt to these changes in their banking services. Technological expansion has been occurring in the Arabic region since the 1980s; however, the focus has been on trade and services offered by industries. The banking sector is an information intensive industry and should be at the forefront of advanced use of Information and Communication Technologies (ICTs). The banking sector has started to utilize technology-enabled services through the Internet and mobile devices, with the goal of improving customer relationships by empowering customers. One common trend is increasing the use of self-service technologies, which are facilitated by ICTs. This study discusses how Libyan banks should focus their technology strategies to relate to customers, reduce costs and improve services, achieved through the use of a survey completed by customers who have become accustomed to technology-enabled banking services in the developed world. The current availability of technology-enabled banking services in Libya is limited. This paper presents a comparative review of the use of technology-enabled banking services by Libyans when they are in Libya and whilst they are in Australia (a foreign developed country where Libyans are furthering their education).
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Mugabi, J., and C. Njiru. "Marketing urban water services: information needs for water utility managers in developing countries." Water Supply 6, no. 5 (October 1, 2006): 17–25. http://dx.doi.org/10.2166/ws.2006.715.
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A decade ago the ‘Dublin Principles’ shifted global thinking towards treating water as an economic good. The concern was that overly supply-driven approaches had been financially unsustainable, and therefore failed to reduce the service gap. Accompanying this conceptual shift has been a wider move towards focusing on the customer's needs and preferences and their willingness to pay, and applying marketing techniques to meet those needs in a financially sustainable manner. Although regarded as a positive move, its success is heavily dependent on how well water utilities understand their customers. This paper examines existing literature on the determinants of customer willingness to use and pay for improved water services in developing countries. The contribution of past research to our understanding of the behaviour of customers, with regard to service level choice and payment for services, is critically analysed. Basing on this analysis, we develop and discuss a generic model of a water consumer's decision-making process. The model serves two purposes. First, it consolidates past research into a coherent framework to facilitate implementation of the marketing approach. Secondly, we use the model to identify critical customer information that water utility managers need to know in order to be customer-focused.
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Farhat, Seema. "Globalisation, Information Technology, and Economic Development." Pakistan Development Review 35, no. 4II (December 1, 1996): 1019–33. http://dx.doi.org/10.30541/v35i4iipp.1019-1033.
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The decrease in coordination and transaction costs on account of information technology creates more opportunities for firms to make production “footloose”; it allows firms to base different parts of their business in different countries and connect them by real time information networks. The rapid growth in information services is thus facilitating the integrated international production of goods and services. This paper discusses the linkages between information technology and economic globalisation, and examines the reality of developing countries in relation to the perceived benefits of information technology and globalisation to these countries. Moreover the issues involved in furthering the information technology effort in Pakistan are also discussed in the paper. While the usefulness of additional resources to further the establishment of an information technology base in developing countries cannot be denied, the paper argues that substantial headway can also be made with the existing resources given a more considered approach to the problem. Basic to a higher level of information technology involvement and interaction in the economy is that policy-makers at the government and organisational levels develop an understanding of the impact of technology in their objective of improved economic welfare. The paper therefore discusses the set of policies, short-term and long-term, needed to help draw the country into the integrated international production system reflective of the current trends of economic globalisation.
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Yuvaraj, Mayank. "Perception of cloud computing in developing countries." Library Review 65, no. 1/2 (February 1, 2016): 33–51. http://dx.doi.org/10.1108/lr-02-2015-0015.
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Purpose – The purpose of this paper is to explore the perceptions of librarians engaged in Indian academic libraries towards cloud computing. Design/methodology/approach – A structured questionnaire was used to collect responses from the library professionals engaged in Indian academic libraries. Overall, 339 respondents participated in the survey. Descriptive survey method was used in the study. Findings – The findings of the study reveal that library professionals are using cloud-computing tools in their daily works. They want to adopt cloud computing in the libraries to improve library services and avoid redundancy of works. Ubiquitous availability, economy and the various service layers are the core drivers of its adoption in the libraries. The respondents showed their concern over security and data privacy in cloud. Practical implications – The study establishes the fact that the benefits of cloud computing are inadequate to convince the libraries to migrate from the traditional computing paradigm to the cloud. Technological advancement may not transform the cloud into a mainstream technology. To motivate the expansion of cloud computing adoption, emphasis has to be laid upon collaboration between the cloud service providers supplemented by solid cloud legislations which need to be worked out. Originality/value – The paper provides the perceptions of library professionals in response to the adoption of cloud computing.
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Taghavi, Mona, Kaveh Bakhtiyari, Hamed Taghavi, Vahhab Olyaee Attar, and Aini Hussain. "Planning for sustainable development in the emerging information societies." Journal of Science & Technology Policy Management 5, no. 3 (September 30, 2014): 178–211. http://dx.doi.org/10.1108/jstpm-04-2014-0013.
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Purpose – This research work aims to investigate the recent status of the information and communication technology (ICT) services industry in Iran. It proposes a systemic applicable approach at policymaking level and appropriate strategic planning steps to enlighten developing countries toward achieving their target objectives of an information society. Design/methodology/approach – Largely based on existing literature and usage statistics in ICT services, global technology trends and results from a survey to obtain consistent and up-to-date information about current issues of ICT services in the public and private sectors in Iran. Findings – This study elaborates on all issues, points and best practices relevant to the ICT services industry in Iran which is addressed by recommending some documented policies. Research limitations/implications – Majority of the experts who attended the workshop and responded to the questionnaire were service consumers rather than service providers. Practical implications – This paper discusses some of the implications for the development of this ICT services strategy and provides policy recommendations. Social implications – To enhance the information society with the most advanced ICT services for accelerating human development. Originality/value – This study provides a government refining process policy to address the common gaps in the ICT services industry in these developing countries and emphasizes a formidable policy foundation before implementing and monitoring of the Flagship ICT projects.
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Abdelhakim, Djeddi, and Djilali Idoughi. "Citizen Adoption of Mobile and Customizable E-Government Services." International Journal of Information Systems in the Service Sector 13, no. 1 (January 2021): 31–53. http://dx.doi.org/10.4018/ijisss.2021010102.
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E-government projects success mainly depends on citizens' acceptance and usage; thus, numerous studies have strived to recognize the various factors that affect the adoption of e-government services in different countries. The study broadly reviews various models presented for assessing citizen adoption of e-government. The article highlights factors that affect e-government adoption in different developed and developing countries then proposes a suitable theoretical model for examining citizen adoption of e-government in developing countries. The developed research model included factors from the technology acceptance model, technology acceptance model 2, theory of reasoned action, unified theory of acceptance, and use of technology and diffusion of innovation as well as trust in the government and technology regarding e-government applications in Algeria a developing country. Data was collected using a Likert-scale questionnaire from 884 Algerian citizens.
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Gatuha, George, and Tao Jiang. "KenVACS: Improving Vaccination of Children through Cellular Network Technology in Developing Countries." Interdisciplinary Journal of Information, Knowledge, and Management 10 (2015): 037–46. http://dx.doi.org/10.28945/2208.
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Health Data collection is one of the major components of public health systems. Decision makers, policy makers, and medical service providers need accurate and timely data in order to improve the quality of health services. The rapid growth and use of mobile technologies has exerted pressure on the demand for mobile-based data collection solutions to bridge the information gaps in the health sector. We propose a prototype using open source data collection frameworks to test its feasibility in improving the vaccination data collection in Kenya. KenVACS, the proposed prototype, offers ways of collecting vaccination data through mobile phones and visualizes the collected data in a web application; the system also sends reminder short messages service (SMS) to remind parents on the date of the next vaccination. Early evaluation demonstrates the benefits of such a system in supporting and improving vaccination of children. Finally, we conducted a qualitative study to assess challenges in remote health data collection and evaluated usability and functionality of KenVACS.
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Hama Khan, Yadgar M. "An Essential Review of Internet Banking Services in Developing Countries." e-Finanse 15, no. 2 (June 1, 2019): 73–86. http://dx.doi.org/10.2478/fiqf-2019-0013.
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AbstractIn the absence of a literature review for an adoption of internet banking in developing countries, this study was conducted to review and summarize the most evaluated articles in the literature. The significance of this work came from three concepts which are to highlight the concepts of research in developing countries, to accentuate the dominant models which have been used effectively in analyzing the constructs in adopting internet banking, and thirdly, to shed some light on the gaps in the potential applications for the system in the future. The Technology Acceptance Model, Theory of Reasoned Action, Theory of Planned Behaviour, Unified Theory of Acceptance and Use of Technology and Self Designed models have been used by most of the researchers in this review with a higher frequency of the Technology Acceptance Model among them. The results from this review are limited to 28 articles which were selected from a total of 110. The sources were from the search engines of Science Direct, Emerald Insight, Growing Science, International Business Information Management Association and Canadian Central of Science and Education and other different types of journal publications. The factors revealed to have important effects on the acceptance and adoption of the system were trust, perceived ease of use, and perceived usefulness, security and privacy and social influences.
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Karume, Simon M. "Transforming Governance through Mobile Technology in Developing Nations: Case of Kenya." Computer and Information Science 9, no. 4 (October 25, 2016): 13. http://dx.doi.org/10.5539/cis.v9n4p13.
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Increasing penetration of mobile broadband as opposed to fixed broadband in developing nations like Kenya has spurred an extra ordinary uptake of mobile phones in these countries. This has presented a mobile opportunity to public institutions to devise innovative ways of providing access to public information and delivering services. This paper seeks to demonstrate the role played by mobile broadband technology transform governance by providing access to public information and services. A desk methodology was used to gather secondary data related to adoption of mobile phones as a tool for delivering government services in Kenya. Findings indicate that increasing penetration of broadband technology resulted to increased number of government services offered via mobile phones.
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Gupta, Pralok. "Cross-border labor mobility in information technology services: A quantitative approach to estimate protectionism in selected developed country markets." Journal of International Commerce, Economics and Policy 05, no. 01 (February 2014): 1440004. http://dx.doi.org/10.1142/s1793993314400043.
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This paper analyzes regulatory measures affecting cross-border labor movement (mode 4 of services trade) in Information Technology (IT) services for selected developed countries (Australia, Canada, UK and US). It contributes to the existing literature by developing a template for quantifying the qualitative nature of regulations affecting the mode 4 service trade. It constructs trade restrictiveness indices for assessing protectionism affecting the temporary movement of Indian IT professionals to these countries in the pre- and post-recession periods. It finds that developed country IT markets have become more protectionist after the recent financial crisis, mainly on account of stricter immigration measures in these countries.
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Alaiad, Ahmad, Mohammad Alsharo, and Yazan Alnsour. "The Determinants of M-Health Adoption in Developing Countries: An Empirical Investigation." Applied Clinical Informatics 10, no. 05 (October 2019): 820–40. http://dx.doi.org/10.1055/s-0039-1697906.
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Abstract Background The potential benefit of mobile health (M-Health) in developing countries for improving the efficiency of health care service delivery, health care quality, and patient safety, as well as reducing cost, has been increasingly recognized and emphasized in the last few years. Objective Limited research has investigated the facilitators and barriers for the adoption of M-Health in developing countries to secure successful implementation of the technology. To fill this knowledge gap, we propose an integrative model that explains the patient's adoption behavior of M-Health in developing countries grounded on the unified theory of acceptance and use of technology, dual-factor model, and health belief model. Method We empirically tested and evaluated the model based on data collected using a survey method from 280 patients living in a developing country. Partial least squares (PLS-SEM) technique was used for data analysis. Results The results showed that performance expectancy, effort expectancy, social influence, perceived health threat, M-Health app quality, and life quality expectancy have a direct positive effect on patients’ intention to use M-Health. The results also showed that security and privacy risks have a direct negative effect on the patient's intention to use M-Health. However, resistance to change was found to have an indirect negative effect on patients’ intention to use M-Health through the performance expectancy. Conclusion The research contributes to the existing literature of health information systems and M-Health by better understanding how technological, social, and functional factors are associated with digital health applications and services use and success in the context of developing countries. With the widespread availability of mobile technologies and services and the growing demand for M-Health apps, this research can help guide the development of the next generation of M-Health apps with a focus on the needs of patients in developing countries. The research has several theoretical and practical implications for the health care industry, government, policy makers, and technology developers and designers.
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Patrickson Stewart, Sonia G., and Nadine Newman. "User services in the digital environment." Library Review 66, no. 4/5 (July 4, 2017): 213–34. http://dx.doi.org/10.1108/lr-07-2016-0058.
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Purpose The purpose of this paper is to ascertain from literature, ways in which information technology is being utilized in the provision of user services in academic libraries in developed and developing countries; explore the implications of the under-utilization of information technology in offering user services to patrons in academic libraries in the English-speaking Caribbean; and offer suggestions regarding the acquisition of information technology to enhance user services in academic libraries in the English-speaking Caribbean. With the advent of new technology, user services in information-centered institutions must adapt and make changes in the way information is presented and accessed. Design/methodology/approach The authors have undertaken a review of literature from available scholarly papers to discover the expectations of modern library users, and how inventive academic libraries have to become to create a paradigm shift from the “antiquated” to “modern” user services to meet client expectations and to stay relevant in the information age. Findings The reviewed literature highlighted the various ways in which academic libraries, particularly those in developed countries, are employing information technology in their service offerings. The literature highlights the necessity for Academic Libraries in the English-speaking Caribbean to also utilize information technology for optimum user service if they are to attain international standard. Originality value This is one of the first attempts at examining and documenting the need for changes in user services in the English-speaking Caribbean. While the literature is replete with information on ways in which academic libraries are using information technology to serve their patrons, this paper offers a synopsis of the developments in this regard.
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Adeyi, Oyedele A. "Pathology Services in Developing Countries—The West African Experience." Archives of Pathology & Laboratory Medicine 135, no. 2 (February 1, 2011): 183–86. http://dx.doi.org/10.5858/2008-0432-ccr.1.
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Abstract Context.—Histopathology, like other branches of medicine in West Africa, has suffered largely from economic, political, social, and infrastructural problems, becoming a shadow of the top quality that had been obtained in the past. To address the prevailing problems, one needs to attempt defining them. Objective.—The existing structure of training and practice are discussed, highlighting the author's perception of the problems and suggesting practical ways to address these while identifying potential roles for North American pathology organizations. Design.—The author's past and ongoing association with pathology practice in Nigeria forms the basis for this review. Results.—Pathology practice is largely restricted to academic medical centers. The largest of academic centers each accession around 4000 or fewer surgical specimens per year to train 9 to 12 residents. Histopathology largely uses hematoxylin-eosin routine stains, sometimes with histochemistry but rarely immunohistochemistry. Pathologists depend largely on their skills in morphology (with its limitations) to classify and subclassify tumors on routine stains, including soft tissue and hematolymphoid malignancies. Immunofluorescence, intraoperative frozen section diagnosis, electronic laboratory system, and gross and microscopic imaging facilities are generally not available for clinical use. Conclusion.—The existing facilities and infrastructure can be augmented with provision of material and professional assistance from other pathology associations in more developed countries and should, among other things, focus on supplementing residency education. Virtual residency programs, short-visit observerships, development of simple but practical laboratory information systems, and closer ties with pathologists in these countries are some of the suggested steps in achieving this goal.
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M. Baeuo, Mustafa Omar, Nor Zairah Binti Ab. Rahim, and Asma Ali Mosa Alaraibi. "Technology Aspects of E-Government Readiness in Developing Countries: A Review of the Literature." Computer and Information Science 9, no. 4 (September 22, 2016): 1. http://dx.doi.org/10.5539/cis.v9n4p1.
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The rapid global growth of the Internet and information technology has inspired many governments to transform their traditional services into electronic ones. Many governments are now developing, implementing and improving their strategies to transform government services using information and communication technologies (ICTs). E-Government, as it is known, has become a popular focus of government efforts in many developed countries and, more recently, in several developing countries. Further, e-government services have become a significant and active means for interaction among government, citizens and businesses. E-government comprises several dimensions, one of the main ones being e-government readiness. To put technology to effective use, a government must be “ready”. E-government readiness helps a government to measure its stages of readiness, identify its gaps, and then redesign its government strategy. One of the aspects of e- government readiness is that of technological readiness, which plays an important role in implementing an effective and efficient e- government project. This paper explores the gaps in current knowledge relating to the technological aspects of e-government readiness through the conduct of a literature review. In particular, the review focuses on the models and frameworks that have been developed to assess e-government readiness.
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Uzoka, Faith-Michael E., Alice P. Shemi, K. V. Mgaya, and Okure Obot. "Understanding the Turnover Intentions of Information Technology Personnel." International Journal of Human Capital and Information Technology Professionals 6, no. 3 (July 2015): 34–55. http://dx.doi.org/10.4018/ijhcitp.2015070103.
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Most of the studies on IT personnel turnover intentions were carried out in the developed countries. Only a few researchers have focused on developing countries. The authors' study makes a comparative study of IT personnel turnover intentions in two sub-Saharan African countries (Botswana and Nigeria) using the Igbaria and Greenhaus turnover model. The intent was to find out if the same model elements affect turnover intentions in the two countries. The results show that demographic variables (age and length of service), the role stressors (role ambiguity and role conflict), the career related variables (growth opportunity, supervisor support and external career opportunities), job satisfaction and career satisfaction have direct effect on turnover intentions in these two developing countries, while other affectors in the research model do not hold equally for the two countries, except for growth opportunity.
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Talukder, Shamim, Raymond Chiong, Sandeep Dhakal, Golam Sorwar, and Yukun Bao. "A two-stage structural equation modeling-neural network approach for understanding and predicting the determinants of m-government service adoption." Journal of Systems and Information Technology 21, no. 4 (November 11, 2019): 419–38. http://dx.doi.org/10.1108/jsit-10-2017-0096.
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Purpose Despite the widespread use of mobile government (m-government) services in developed countries, the adoption and acceptance of m-government services among citizens in developing countries is relatively low. The purpose of this study is to explore the most critical determinants of acceptance and use of m-government services in a developing country context. Design/methodology/approach The unified theory of acceptance and use of technology (UTAUT) extended with perceived mobility and mobile communication services (MCS) was used as the theoretical framework. Data was collected from 216 m-government users across Bangladesh and analyzed in two stages. First, structural equation modeling (SEM) was used to identify significant determinants affecting users' acceptance of m-government services. In the second stage, a neural network model was used to validate SEM results and determine the relative importance of the determinants of acceptance of m-government services. Findings The results show that facilitating conditions and performance expectancy are the two important precedents of behavioral intention to use m-government services, and performance expectancy mediates the relationship between MCS, mobility and the intention to use m-government services. Research limitations/implications Academically, this study extended and validated the underlying concept of UTAUT to capture the adoption behavior of individuals in a different cultural context. In particular, MCS might be the most critical antecedent towards mobile application studies. From a practical perspective, this study may provide valuable guidelines to government policymakers and system developers towards the development and effective implementation of m-government systems. Originality/value This study has contributed to the existing, but limited, literature on m-government service adoption in the context of a developing country. The predictive modeling approach is an innovative approach in the field of technology adoption.
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Jayasuriya, Rohan. "Stages of Growth in End-User Computing: Applications in the Health Sector of Developing Countries in Asia-Pacific." Journal of Information Technology 8, no. 3 (September 1993): 151–59. http://dx.doi.org/10.1177/026839629300800304.
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Information technology is being adopted in the health sector of developing countries at a rapid rate to enhance management of health services. Lessons from the experiences of the business sector of developed countries are useful if adapted to the situation. End-User Computing (EUC) has been recognized to have potentially the greatest impact on productivity and on the efficient use of resources in developed countries. The experience of developing countries in introducing IT is reviewed. Based on the stage hypothesis model of growth in computing, a framework to analyse and predict EUC growth in the health sector of developing countries is described. Using the structure, people and technology parameters of the framework, benchmarks applicable to the health sector in developing countries for each stage are applied to case studies from the Asia-Pacific region. The utility of the framework in identifying key issues that need to be addressed in planning information systems in developing countries is presented.
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Abdullrahim, Ali, and Rebecca DeCoster. "Empirical Study of Telemedicine Readiness in the Healthcare Sector in Developing Countries." International Journal of Technology and Human Interaction 17, no. 2 (April 2021): 40–59. http://dx.doi.org/10.4018/ijthi.2021040103.
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Healthcare providers have reasons to consider telemedicine technologies when determining the best practices for service provision. The use of such technologies in developing countries is still limited, and it is important to examine the readiness to telemedicine solutions at an organisational level in developing countries such as Libya in order to provide healthcare services. Therefore, a model was proposed and validated to assess telemedicine readiness in Libya from the healthcare providers' perspective. Healthcare providers' operational capability and telemedicine outcome expectations were also investigated. The results highlight that the level of telemedicine readiness could be influenced by various health-specific organisational factors including organisational capabilities and resources. The findings of this research are that various organisational factors have an impact on telemedicine readiness and thus on the implementation of such technology including healthcare providers' human resources, IT infrastructure, perceived ease of use, and prospective healthcare providers.
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Zahir, Mariyam Z., Anna Miles, Linda Hand, and Elizabeth C. Ward. "Sustainable Delivery of Speech-Language Therapy Services in Small Island Developing States Using Information and Communication Technology – A Study of the Maldives." International Journal of Telerehabilitation 12, no. 1 (June 30, 2020): 17–42. http://dx.doi.org/10.5195/ijt.2020.6306.
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Small Island Developing States (SIDS), a subgroup of Majority world countries, face complex challenges providing equitable access to speech-language therapy (SLT) services. Increasing use of information and communication technology (ICT) to enhance SLT services is seen in the Minority world. This study explored the potential of using ICT to provide sustainable SLT services in one SIDS, the Maldives. A mixed method approach was used integrating data from (a) 21 online documents, (b) interview with an ICT official, and (c) surveys of 13 island councillors and 73 parents of children with communication difficulties. Almost 100% of the population had access to mobile phones and mobile broadband internet. Most parents were active and frequent ICT users. The government provided financial aid for people with disabilities which could be utilised to access ICT for services. Asynchronous service delivery using accessible ICT and parents as agents of service delivery can potentially enhance SLT services.
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Mohammed, Fathey, Othman Ibrahim, and Norafida Ithnin. "Factors influencing cloud computing adoption for e-government implementation in developing countries." Journal of Systems and Information Technology 18, no. 3 (August 8, 2016): 297–327. http://dx.doi.org/10.1108/jsit-01-2016-0001.
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Purpose This paper aims to develop a model and measurement to investigate the factors influencing cloud computing adoption as a part of developing countries’ alternatives to implement e-government services. Design/methodology/approach This study proposes a theoretical model based on the literature of technology adoption models. It constructs scale measurements for the proposed model constructs by extracting and adapting the items from the literature. The authors verify the scales’ content validity and reliability by applying face validity, pre-testing and pilot study. For the pilot study, the authors collect the data from 26 information technology staff in five public organizations in Yemen. The authors test the reliability of the scales using Cronbach’s alpha criterion, and then conduct exploratory factor analysis to evaluate the validity of the scales. Findings The results show that the scale measurements meet the conventional criteria of reliability and validity. Originality/value Theoretically, this paper provides an integrated model for examining cloud computing adoption for e-government implementation in developing countries. In addition, it develops an instrument to empirically investigate the influencing factors of cloud computing adoption in the context of developing countries’ e-government initiatives.
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Kanaan, AnasGhassan, and Shahizan Bin Hassan. "E-GOVERNMENT SUCCESS FACTORS FROM A BUSINESSES PERSPECTIVE IN DEVELOPING COUNTRIES: A CASE OF JORDAN." International Journal of Research -GRANTHAALAYAH 4, no. 11 (November 30, 2016): 1–12. http://dx.doi.org/10.29121/granthaalayah.v4.i11.2016.2415.
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This paper presents a study which examines several e-government success factors in Jordan. Due to the pace of globalization and rapid global growth of technology and the Internet information, many governments around the world have turned their services from traditional services into e-government services. Were the citizens, business organizations and other stakeholders are served via the internet. Jordan is one of the rare countries in the Middle East with a history of commitment to good governance and ICT-related initiatives. In recent years, Jordan’s efforts to provide e-government services to the public have been recognized. But still Jordan faces the problem of low usage levels of these electronic services, plus several scholars addressed that several studies were conducted from citizen perspective but few for businesses perspective. For a better understanding of e-government and its influence on the society as all and on the business society in particular the researchers carried out this study to identify the success factors which affect e-government adoption in Jordan, also to investigate the factors that determine business organization satisfaction towards e-government in Jordan. In this paper the researcher will discuss four factors that affect the success of e-government services from businesses perspective in Jordan as followed: e-service quality, perceived usefulness, trust, personalization.
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FAROOQI, ZAHEER UDDIN, MUHAMMAD SOHAIL AMJAD MAKHDUM, and MUHAMMAD RIZWAN YASEEN. "Impact of Information and Communication Technology (ICT) Investment on different Components of Human Development in Developing Countries." International Review of Management and Business Research 9, no. 4 (December 7, 2020): 108–29. http://dx.doi.org/10.30543/9-4(2020)-11.
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ICT investment is the key factor of human development in developing countries. Human development has three main components such as GDP, health and education. The current study explores the impact of ICT investment on the components of human development in 67 selected developing countries. Selected developing countries are divided into four panels on the basis of income as lower, lower middle, upper middle and high income countries. Data were collected from World Bank, ITU and Word Information Technology and Services Alliances website for the period of 2000 to 2018. Pesaran, Friedman and Frees CSD tests confirmed the presence of cross-sectional dependency in the variables and consequently, CIPS second generation unit root test were used for stationarity. Kao and Pedroni test and ARDL model were employed to check the long-run cointegration and regression analysis respectively. The regression results showed the mixed findings in different panels. The results explored that ICT investment have different impacts on the components of human development in four panels of the developing countries. Communication investment, software and hardware investment have positive impact on the components of human development in all panels. It is recommended that government should focus on ICT investment to increase GDP, level of education index, life expectancy index and HDI. Keywords: ICT Investment, Human Development, Developing Countries, Panel Data.
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Kaur, Ramnik. "E-Projects Challenges in India – Role of Human Resource Management and Technology." International Journal of Emerging Research in Management and Technology 6, no. 8 (June 25, 2018): 263. http://dx.doi.org/10.23956/ijermt.v6i8.149.
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E-governance is a paradigm shift over the traditional approaches in Public Administration which means rendering of government services and information to the public by using electronic means. In the past decades, service quality and responsiveness of the government towards the citizens were least important but with the approach of E-Government the government activities are now well dealt. This paper withdraws experiences from various studies from different countries and projects facing similar challenges which need to be consigned for the successful implementation of e-governance projects. Developing countries like India face poverty and illiteracy as a major obstacle in any form of development which makes it difficult for its government to provide e-services to its people conveniently and fast. It also suggests few suggestions to cope up with the challenges faced while implementing e-projects in India.
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Zemengue, J., and T. Mbila. "Current state and tendencies of developing library-information services in the Republic of Cameroon." Bibliosphere, no. 3 (September 30, 2017): 31–34. http://dx.doi.org/10.20913/1815-3186-2017-3-31-34.
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The article reflects the state of affairs in the field, which generalizes an operational experience of libraries in the Republic of Cameroon and foreign countries. The authors pay attention to the factors influencing the development of library-information services by proposing and suggesting solutions to develop this situation. The authors consider the library structure in the country, their various divisions and the personnel number using statistical tools; characterize the structure of library collections on their languages; examine in detail the most effective methods of serving users. The article managers the problems related to acquisition of libraries, stocks regulations and redistribution. The problem of insufficient training and retraining of library specialists in the library profession is brought up. Authors draw attention to unsatisfactory development of the material-technical base in Cameroon libraries, which is a consequence of the meager appropriations. The energy crisis in the country does not permit stable Internet connection. The necessity of creating portals and web-sites for libraries in the Republic of Cameroon was noted. Sufficient causes that have a direct impact on the quality of library information services for users are outlined. Authors propose a system for structuring the library system and indicate developing priorities of library-information services of the Republic of Cameroon. The article gives a comparative analysis of libraries’ activity in different countries. The authors conclude that there is no complete system of library-information servicing, flexible mechanisms and their interrelation. The country has no a single information space based on modern technology, reading rooms of major libraries fail to meet the growing demand for information services. Based on this study, the paper shows that there is need to create a unified platform for the Republic of Cameroon; identifies problems and different forms of developing the library-information service. The authors propose to pay more attention to modern remote non-stationary forms of library service delivery to the population as the most promising direction.
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Gavgani, Vahideh Zarea. "Information Therapy (Ix) Service and Patients’ Preference." International Journal of Computational Models and Algorithms in Medicine 2, no. 2 (April 2011): 42–50. http://dx.doi.org/10.4018/jcmam.2011040103.
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To establish, encourage and support a successful Information Therapy service in a developing country, it is essential to identify the preferences of patients, their information needs and attitudes toward CHI and Ix. In this paper, the author examines the attitudes of patients receiving health information and information prescription in Iran. An exploratory survey with an open interview and structured questionnaire was conducted to gather data from patients of educational hospitals and clinics in Tabriz, Iran. Tabriz’s diverse dialects and literacy levels mimic a developing nation, ensuring that the findings are transferable to other developing countries. The study reveals that patients’ information needs are generally related to basic issues of health. The level of literacy impacts neither the demand for health information nor the patients’ preferred channel to receive CHI and information prescription. A localized approach, considering the socioeconomic and cultural aspects of a developing country like Iran and its limitation in using applications of information and communication technology, would make the Information Therapy and Consumer Health Information Services successful.
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Shafique, Muhammad Noman, Jurgita Raudeliūnienė, Vida Davidaviciene, and Jan Penčik. "Acceptance of Intelligent Ticketing Systems in Developing Countries." Engineering Economics 30, no. 4 (October 30, 2019): 451–60. http://dx.doi.org/10.5755/j01.ee.30.4.20941.
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Information communication technologies bring the revolution into all business sectors, and transportation sector is not an exception. Ticketing system has changed from traditional to intelligent, which provides information and service to the consumer. In developed countries such systems are implemented and operate successfully, while in the developing countries electronic ticketing and other similar innovative solutions face specific challenges. These challenges are related to information era and changes in consumer behaviour, caused by the development of information and communication technologies. In these new conditions the motives of consumers to choose electronic ticketing has become an extremely important factor of success. Lack of integrity of consumer behaviour and technology acceptance (electronic ticketing in particular) was identified in previous scientific research, especially taking into consideration recent conditions of developing countries. The aim of this article is to evaluate the consumers’ behaviour and acceptance of intelligent systems, such as electronic ticketing, in order to identify factors, influencing and encouraging the customers to use electronic ticketing systems. In this study extended technology acceptance model with trust element was used to measure the consumer behaviour. The sample for this research has been taken from China and Pakistan populations and consists of 432 participants from both countries.
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Zahir, Mariyam Z., Anna Miles, Linda Hand, and Elizabeth C. Ward. "Information and Communication Technology in Schools: Its Contribution to Equitable Speech-Language Therapy Services in an Underserved Small Island Developing State." Language, Speech, and Hearing Services in Schools 52, no. 2 (April 20, 2021): 644–60. http://dx.doi.org/10.1044/2020_lshss-20-00100.
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Purpose Access to speech-language therapy services for children with communication difficulties is limited in vulnerable countries within the Majority world, such as Small Island Developing States. The use of information and communication technology (ICT) has been identified as a possible solution to provide equitable access to services in Minority world countries. This study explored ICT-related conditions in remote schools of the Maldives, a Small Island Developing State, in order to identify potential service delivery approaches. Method A mixed methods approach was used, involving (a) an online survey of 107 teachers, (b) observational data from four schools, (c) interviews with 31 teachers and the four principals of participating schools, and (d) 13 relevant online documents. Content analysis was used to analyze and integrate data from all sources. Results Teachers' access to ICT devices and fixed broadband Internet varied across schools. The government had limited funds to provide adequate fixed broadband Internet for them. However, favorable prospects were also discovered, including high access to 4G mobile broadband Internet in islands, high levels of confidence among teachers to use ICT, a variety of ICT uses currently employed by teachers, and the presence of financial aid for students with special education needs. Conclusions The findings of the study support the potential for using mobile broadband Internet, available ICT devices, and teachers as agents of service delivery in remote schools to enhance speech-language therapy service delivery in the Maldives. The creation of relevant digital educational content for teachers could further support children with communication difficulties in the country. Supplemental Material https://doi.org/10.23641/asha.14143910
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Presbitero, Alfred, Banjo Roxas, and Doren Chadee. "Sustaining innovation of information technology service providers." International Journal of Physical Distribution & Logistics Management 47, no. 2/3 (March 6, 2017): 156–74. http://dx.doi.org/10.1108/ijpdlm-07-2015-0171.
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Purpose How do knowledge-intensive technology-based offshore information technology service providers (ITSPs) in developing countries sustain their innovation and remain competitive? The purpose of this paper is to answer this question by drawing from the knowledge-based view of firm innovation to argue that organisational collectivism (COLL) plays a crucial role in influencing the effects of knowledge-based capabilities on innovation of ITSPs. Design/methodology/approach The study develops a model which shows that learning mediates the effects of knowledge sharing on innovation and that COLL moderates the effects of knowledge sharing on both innovation and learning. A moderated-mediation model is tested using structural equation modelling techniques and data (n=388) from a survey of ITSPs in the Philippines. Findings The results show that knowledge sharing capability is positively related to innovation and that organisational learning capability fully mediates the effects of knowledge sharing on innovation. Moreover, COLL is found to significantly and positively moderate the effects of knowledge sharing on both organisational learning and innovation. The results indicate that organisational learning serves as the mechanism that transforms knowledge into innovation, but this effect is contingent on COLL of ITSPs. Practical implications The findings suggest that ITSPs from developing countries can look beyond costly investments in research and development activities to invigorate their innovative capabilities. ITSPs can focus on the development of their intangible assets such as COLL to enhance the effects of knowledge-based resources on innovation for sustaining their competitiveness. Originality/value The moderated-mediation analytical approach to assessing the joint effects of knowledge sharing, organisational learning and collectivism on innovation is novel. The significant effects of the moderator suggest that the mediation mechanisms might differ depending on the levels of development of COLL in the organisation.
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Yuvaraj, Mayank. "Determining factors for the adoption of cloud computing in developing countries." Bottom Line 29, no. 4 (November 14, 2016): 259–72. http://dx.doi.org/10.1108/bl-02-2016-0009.
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Purpose The paper aims to examine the constructs laid down by the information technology (IT) adoption theories to the cloud computing phenomena in conjunction with academic libraries of India to determine the factors responsible for the adoption of cloud computing. Design/methodology/approach Keeping the objectives into consideration, descriptive survey and constructive research method were used in the study. Library professionals engaged in the selected 28 central universities of India were chosen to participate in this study. To find the core drivers responsible for the adoption of cloud computing in academic libraries, constructs were taken from ten IT adoption theories. Findings The findings validate the fact that perceived ease of use, usefulness and ubiquitous availability of the enabling technology are strong drivers of the adoption of cloud computing technology in the libraries. Also, attitude is significantly correlated with the behavioral intention to adopt cloud computing services. High level of correlation was obtained between the cloud computing-perceived attributes and the librarian’s intention to use cloud computing technology. However, security risk is the biggest issue that has been affecting the behavioral intentions. Originality/value The study is a self-conscious attempt to fill the void and determine factors for the adoption of cloud computing in libraries. Further, it attempts to find out the preparedness of Indian academic libraries in adopting cloud computing.
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Nisha, Nabila, Mehree Iqbal, Afrin Rifat, and Sherina Idrish. "Mobile Health Services." International Journal of Asian Business and Information Management 6, no. 1 (January 2015): 1–17. http://dx.doi.org/10.4018/ijabim.2015010101.
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Today, information and communication technology (ICTs) are influencing health system development across many developing countries, particularly through the application of mobile communications. As such, there has been an initiation of a new paradigm of mobile health services which has made healthcare delivery more accessible, affordable and effective. However, such service delivery platform has been mainly targeted towards the rural population, so there is growing concerns about its acceptance and future use intentions in the urban areas. The aim of this paper is to examine and critically assess the underlying factors that can influence future use intentions of mHealth services in the context of Bangladesh. The conceptual model of the study identifies that information quality, facilitating conditions, trust and effort expectancy plays an important role in capturing users' overall perceptions of mobile health services. Finally, the study highlights the managerial implications, future research directions and limitations from the perspective of Bangladesh.
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Alqaralleh, Bassam A. Y., Ahmad H. Al-Omari, and Malek Zakarya Alksasbeh. "An Integrated Conceptual Model for m-Government Acceptance in Developing Countries: The Case Study of Jordan." International Journal of Interactive Mobile Technologies (iJIM) 14, no. 06 (April 17, 2020): 115. http://dx.doi.org/10.3991/ijim.v14i06.11449.
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Mobile information and communication technology changed how people and businesses can benefit from government public services at any time and from anyplace. The success or failure of mobile government services is becoming more dependent on satisfying the needs and the expectations of both citizens and business organizations. This paper reviews and analyses some existing empirical studies that examine m-Government acceptance in some developing countries. Then, a new integrated conceptual model for examining some important key factors that may affect m-Government acceptance in Jordan from user perspective was proposed. An empirical test was conducted using a questionnaire to explore the effect of the following factors: Trust in mobile channel, trust in government, perceived usefulness, perceived ease of use, relative advantage, compatibility, complexity, service quality and user satisfaction on the behavioural intention to use m-Government applications. Finally, justification of the proposed integrated model and formulation of the associated hypotheses was conducted.
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T, Kalidasan. "Project management – a modern management practice in it industry." Journal of Management and Science 6, no. 3 (December 31, 2016): 226–30. http://dx.doi.org/10.26524/jms.2016.20.
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Information Technology (IT) plays an imperative role in almost every aspect of our lives. The world today has become one global village due to the widespread use of Information Technology. The government and business have become so reliant on IT that it is hard to imagine how they would function without it. It has become an ever-increasing resource with which organizations have created and sustained their competitive advantages. The IT sector basically consists of software and services, Information Technology Enabled Services (ITES) and the hardware segments which is called as projects. All these three have jointly contributed expansively towards the development and growth of all the countries in the world. Out of these, the software projects and services industry itself is a trillion dollar industry contributing tremendously towards the growth of the world economy. It has not only helped in generating large scale employment in number of countries but has also helped a number of developing nations to take a step forward towards developed nations.
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Ziba, Patrick W., and Juyoung Kang. "Factors affecting the intention to adopt e-government services in Malawi and the role played by donors." Information Development 36, no. 3 (June 13, 2019): 369–89. http://dx.doi.org/10.1177/0266666919855427.
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Despite many papers written on the adoption of e-government services in developing countries, authors have not approached their articles empirically. For those that have, obvious constructs critical to the development of e-government in developing countries were overlooked. This paper extends the technology-organization-environment (TOE) framework with a decomposed theory of planned behavior (TPB) and the technological acceptance model (TAM); it is guided by stimulus-organism-response (SOR) in its attempt to develop a successful model that can be used to study factors affecting the adoption of e-government services in Malawi, while taking into account missed constructs. Donor support was hypothesized to moderate the effect of e-government funding on perceived behavior control. Data were collected from 259 Malawian public servants, and structural equation modeling was used to evaluate factors affecting e-government services adoption. The study reveals that there is a need for the Malawian government to fund e-government projects to reduce over-reliance on donors.
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Santhi, K. R., P. M. Rubesh Anand, and G. Senthil Kumaran. "Broadband Cordect: Technology for Building Knowledge Societies." Advanced Materials Research 18-19 (June 2007): 125–31. http://dx.doi.org/10.4028/www.scientific.net/amr.18-19.125.
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The Internet has emerged in the last few years, not just as another communication means, but as sheer power and access to it provides access to a lot of information. Lack of access to internet will bring strong digital divide between rich and poor countries and also brings strong divide within the rural and urban communities of a country which in turn will affect the socio- economic development of a country. So there is a need for low-cost information technologies that are suitable to the conditions prevailing in a developing or third world country. Broadband CorDECT is one of the cost-effective fixed wireless broadband Access Solutions used for networking and building knowledge societies in a developing country. It is based on the DECT standard specification from the ETSI. It provides a complete wireless access solution for new and expanding telecommunication networks with seamless integration of both voice and internet services. It has been designed and specified to inter-work with many other types of network, such as the PSTN, ISDN, GSM and more. Broadband CorDECT provides the basic telecommunications as well as broadband Internet services and thus bridges the digital divide and such a service cannot be provided by any other product today in the world even double the cost. This paper discusses the relevance of broadband CorDECT in the context of current trends and provides a description of the technology.
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Althuwaini, Dr Sulaiman, and Dr Mohamed Saleh Salem. "Customer's Adoption of Mobile Government Services: The Role of Trust and Information Privacy." International Journal of Business and Management Research 9, no. 1 (February 1, 2021): 20–27. http://dx.doi.org/10.37391/ijbmr.090104.
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The purpose of the study is to examine the factors that impact the intention of Saudi citizens to use a mobile government smartphone application (Absher). Saudi Arabia seeks to invest and develop the infrastructure of the government’s mobile services, to be one of the leading countries in the region. Smartphone applications backed by mobile technologies have changed mobile services use which permit anywhere at any time access. Drawing on technology acceptance theories and relevant literature, this study developed and tested a structural model that integrates factors perceived usefulness, perceived ease of use, perceived privacy and trust in order to investigate the predictors of Absher use intention in the Saudi Arabia. The proposed model is tested using structural equation model (SEM) on data collected using an online questionnaire. Statistical analysis revealed that intention to use Absher was significantly associated with perceived trust, security and privacy, ease of use, and usefulness. Drawing on the technology acceptance model and trust theory, this study develops and empirically examines a model for users' intention to use mobile government services. This study contributes to the marketing literature by examining the impact of PU, PEOU and trust on mobile government services acceptance in developing countries.
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Makun, Keshmeer, and Swastika Devi. "The effect of information and communication technology on economic output." International Journal of Development Issues 18, no. 2 (June 1, 2019): 229–42. http://dx.doi.org/10.1108/ijdi-09-2018-0137.
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Purpose Information and communication technology (ICT) appears to play an indispensable task in influencing and directing the growth process of several developing countries. The spread of ICT in the South Pacific region including Fiji has facilitated faster and smother business in different sectors of the economy such as banking, education, transport and tourism. The purpose of this paper is to contribute to empirical literature and explore the effect of ICT on economic output, both in the short run and long run in the Fiji Islands. Design/methodology/approach The economic analysis was conducted using data from 1990 to 2016, improved framework of Solow (1956) and the autoregressive distributed-lag bounds approach to cointegration. Findings from the study and economic standpoint, the ICT is indeed important. The analysis shows an indication of long-run cointegration relationship among the variables for the two indicators of ICT. From the analysis, it is also observed that the two ICT indicators have a statistically significant and positive effect on output with coefficient ranging from 0.04 to 0.06. Research limitations/implications These results extend the ICT literature by providing support for it in case of a small developing island economy. The study highlights that while the two proxies of ICT are important for long term output growth, besides broad money and capital stock, the principal technology contributor is a mobile cellular subscription in Fiji Islands. Practical implications The policymakers need to work diligently to not only enhance ICT related infrastructure but also focus on better services and communication in different sectors of the economy. The efficient use of present technologies such as 3-G and 4-G is crucial and must be connected and made available to other smaller islands of Fiji. Originality/value The recent study has focused on the contribution of ICT on small island developing country, relative to large developing or developed countries. Furthermore, the author examined the contribution of two indicators of ICT using Solow (1956) augmented framework.
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Lee, Young-Jai. "Developing a Web-Based Platform to Share Disaster Risk Reduction Technology." Journal of Disaster Research 10, no. 2 (April 1, 2015): 189–95. http://dx.doi.org/10.20965/jdr.2015.p0189.
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This paper introduces a technology sharing platform for the global network on climate change adaptation (CCA) and disaster risk reduction (DRR). The platform defines a foundation that provides various products or services and its objective is to allow demanders, suppliers and experts to share DRR technology.The platform is divided into architecture and governance. The fundamental component of architecture relies on detailed technology information which includes structured technology such as technology, systems, tools, analytical models, and non-structured technology such as standards, codes, process, and consulting. The architecture also includes a case study of the application and evaluation for the DRR technology to determine its performance level. Finally, architecture will include a function that enables stakeholders to provide their opinions, experience, and judgements related to the case study.The primary function of the platform’s governance is to exchange the opinions and prepare incentives for sharing information among demanders like the UN organizations and Asia-Pacific nations, as well as suppliers of private sectors and institutions. In addition, subject matter experts can provide input on DRR technology as gatekeepers and participate in the community by presenting their opinions to technology applications.The expert survey from multiple Asian-Pacific countries reached the conclusion that the even distribution of DRR technology through a web based platform among the countries is necessary. In addition, the case studies from technology in practice were deemed as more critical than the DRR technology content itself due to their practical applications.
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Lestari, Hanisa Sismaya, and Mia Aulia. "Office Administration Technology Skill of Vocational School on the 21st Century." IJIE (Indonesian Journal of Informatics Education) 2, no. 1 (July 1, 2018): 7. http://dx.doi.org/10.20961/ijie.v2i1.21640.
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<p class="Titleofthepaper">In the 21st century education becomes more important to ensure students have the life skills and careers, learning and skills Databank as well as expertise in information technology and the media. Information technology is developing rapidly in a wide range of areas, including administrative services office. Records management is one of the activities of the Office of administrative services in a wide range of new. Vocational schools are required to generate human resources have the skills to use information technology. Electronic archive of educational practice to become one of the basic competencies taught in vocational schools in Office administration skills. Competencies expected to produce human resource who are competent and ready to compete in a globalized world. This method is used in this research is descriptive in the tests. The quality of education of a country can be seen from the data of the human development index (HDI) liquid size comparison of life expectancy, literacy, education and reduce the standard of living for all countries around the world. HDI data results in the year 2015 shows that Indonesia is number 35 with 70.1 rating from 41 countries around the world. This shows that the quality of education in Indonesia is still low compared with other countries.</p>
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Tassabehji, Rana, Ray Hackney, and Takao Maruyama. "Evaluating digital public services." Information Technology & People 32, no. 4 (August 5, 2019): 1021–43. http://dx.doi.org/10.1108/itp-08-2017-0260.
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Purpose The purpose of this paper is to consider recent field evidence to analyse what online public services citizens need, explores potential citizen subsidy of these specific services and investigates where resources should be invested in terms of media accessibility. The authors explore these from a citizen-centric affordability perspective within three exemplar developing countries in sub-Saharan Africa. The World Bank and United Nations in particular promote initiatives under the “Information and Communication Technologies for Development” (ICT4D) to stress the relevance of e-Government as a way to ensure development and reduce poverty. The authors adopt a contingency value approach to determine directly reported citizens willingness to pay for digital public services. Hence, our focus is mainly upon an empirical investigation through extensive fieldwork in the context of sub-Sahara Africa. A substantive survey was conducted in the respective cities of Addis Ababa (Ethiopia), Lagos (Nigeria) and Johannesburg (South Africa). The sample of citizens was drawn from each respective Chamber of Commerce database for Ethiopia and South Africa, and for Nigeria a purchased database of businesses, based on stratified random sampling. These were randomly identified from both sectors ensuring all locations were covered with a total sample size of 1,297 respondents. It was found, in particular, that citizens were willing to pay to be able to access digital public services and that amounts of fees they were willing to pay varied depending on what services they wish to access and what devices they use (PCs or mobile phones). Design/methodology/approach The authors adopt a contingency value approach to determine directly reported citizens willingness to pay for digital public services. A survey was conducted in the respective cities of Addis Ababa (Ethiopia), Lagos (Nigeria) and Johannesburg (South Africa). The sample of citizens was drawn from each respective Chamber of Commerce database for Ethiopia and South Africa, and for Nigeria a purchased database of businesses, based on stratified random sampling. These were randomly identified from both sectors ensuring all locations were covered with a total sample size of 1,297 respondents. Findings The findings suggest that by understanding citizen needs, demands and how they can benefit from online public services could drive decisions related to what public services need to be prioritised for economically active citizens, potentially explore citizen subsidy of these specific public services which will have a trickle-down benefit to poorer citizens by reducing the pressures on traditional channels of public service delivery and investigate where resources should be invested in terms of media to access online services. Willingness to pay between the top online public services showed no statistically significant difference among all respondents. Research limitations/implications The research focused on economically active digitally savvy citizens in the major capital cities in each of our selected countries. While these are not representative of the population at large, our intention was to understand what citizen-led government services would look like from the perspective of this group, with an insight into the value they place on these online services and their ability to access them. Technology diffusion starts with the early adopters (Rogers, 2010), and here the authors have focused on those that are likely to be early adopters. Practical implications Poor fiscal capacity, namely, the amount and type of resources a state has at its disposal, not only has an impact on economic wellbeing, but particularly relevant in this case, also has an impact on the quality of government (Baskaran and Bigsten, 2013). Thus, e-government is one way in which developing countries can focus on developing good governance and strengthening civil society to improve the quality of government and motivate citizens to participate in the political process. Social implications The economic performance of African countries has been viewed with pessimism, consistently considered to be the poorest continent (Harrison et al., 2014). Recent studies have empirically shown that new information technologies have contributed to longer term economic growth in African countries and stress the need for government to further invest in developing telecommunications infrastructures and internet access (Donou-Adonsou et al., 2016). However one of the major constraints and challenges for developing countries is the limited fiscal capacity and ability to mobilise fiscal resources to finance the provision of public services, which is essential for economic development (Ali et al., 2015). Originality/value The authors contribute to the World Bank and United Nations initiatives to promote ICT for Development’ (ICT4D) the relevance of e-government as a way to ensure development and reduce poverty. If online services are of no benefit, even if they are more convenient and lower cost, they are unlikely to be used. Accessing digital public services directly addresses the needs of economically active citizens and can also facilitate the steps towards an improved quality of government and interaction with civil society. The study has contributed to an insightful understanding of the value, cost and benefits of citizen-led e-Government in this respect.
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LEBEDYUK, Tatyana Nazarovna. "Information technology development trends in the Russian Federation and Europe and their impact on the competitiveness of countries." Век информации (сетевое издание) 5, no. 1(14) (February 1, 2021): 1–14. http://dx.doi.org/10.33941/age-info.com51(14)1.
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The last decade has been marked by an increase in investment in information and communication technologies (ICT). Of course, such investments could not pass without a trace; a large number of studies of the economic impact of ICT on the economies of different countries of the world have appeared. ICTs blur boundaries, facilitate transactions and information exchange. They are transforming societies and spurring global economic growth, influencing both macro and microeconomic levels. ICT influences growth through several mechanisms. The article is devoted to the analysis of the role of the sector of information and communication technologies in the modern economy of Europe and Russia. The mechanism of its influence on economic growth in developed and developing countries and increasing the efficiency of providing services in the social sphere in developing countries is shown. This study showed that European countries, which are also the most competitive, lead in the use and adoption of ICT when it comes to companies that invest heavily in ICT development. But the development of ICT in Russia requires serious investments. An important stage in the growth of the economy thanks to information technology is the drafting and implementation of programs to manage the benefits of digitalization at the state level.
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Saxena, Stuti. "Enhancing ICT infrastructure in public services." Bottom Line 30, no. 4 (November 13, 2017): 279–96. http://dx.doi.org/10.1108/bl-08-2017-0017.
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Purpose The purpose of this paper is to investigate the factors which influence mobile government (m-government) services adoption in India. Design/methodology/approach Adoption behavior of m-government services by 311 respondents is probed by using a multiple set of constructs drawn from technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT), theory of planned behavior (TPB) and hierarchical regression analysis. Specifically, eight hypotheses were tested around constructs like Perceived Usefulness (PU), Perceived Ease of Use (EOU), Compatibility (COM), Trust (T), Influence (I), Self-Efficacy (SE), Facilitating Conditions (FC), Attitude (ATT) and Behavioral Intention to Adopt m-government services (BI). Findings Results show that PU, EOU, T and ATT were found to have significant influence on the adoption of m-government services. Furthermore, demographic variables (age, marital status, occupation, educational qualification and frequency of using m-government services) were not found to be significant predictors for the adoption of m-government services in India. Originality/value While most of the technology adoption studies are focused on commercial activities, studies on internet interfaces vis-à-vis the public services are limited to investigation of e-government services. Besides, there are more studies contextualized in the developed countries as compared to developing countries. Academic research on m-government adoption is scant and the present paper is a significant contribution in the Indian context.
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Kaium, Md Abdul, Yukun Bao, Mohammad Zahedul Alam, and Md Rakibul Hoque. "Understanding continuance usage intention of mHealth in a developing country." International Journal of Pharmaceutical and Healthcare Marketing 14, no. 2 (March 23, 2020): 251–72. http://dx.doi.org/10.1108/ijphm-06-2019-0041.
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Purpose This study aims to understand the factors affecting the continuance usage intention (CUI) of mHealth among the rural elderly. Design/methodology/approach An integrated model was proposed with the constructs derived from multiple models such as the unified theory of acceptance and use of technology, information system success model and expectation confirmation model. Data were collected from 400 participants who had prior experiences with mHealth services in Bangladesh. The research model was tested using the partial least squares method based upon structural equation modelling. Findings The findings indicated that system quality, performance expectancy, facilitating conditions and social influence were significant to the degree of confirmation and ultimately affect satisfaction and CUI. Surprisingly, service quality and information quality were insignificant. Research limitations/implications This study has added in the field of knowledge by contributing some new thoughts and interpretations of continuance usage modelling for mHealth services. The findings may become beneficial for the government agencies, policymakers, mHealth systems developers and service providers. Originality/value As limited research was found on CUI of mHealth in the integrated view of rural elderly’s value, this research contributes to the extant literature by categorizing key factors that might support to proliferate the continuance usage of this service. Moreover, the contextualization of the related variables and integration of the existing model is theoretically original. Furthermore, because of a generic approach, the findings could be easily modified to assist other developing countries in the planning and up-take of mHealth.
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Dastranj, Nasrin, Sepehr Ghazinoory, and Amir Abbas Gholami. "Technology roadmap for social banking." Journal of Science and Technology Policy Management 9, no. 1 (March 5, 2018): 102–22. http://dx.doi.org/10.1108/jstpm-07-2017-0029.
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Purpose This research presents a technology roadmap for social banking in Iran. Technology roadmapping is a tool for decisionmakers to identify, assess and choose between different strategic options to achieve the best technological objectives and help companies and industries to better understand their market and technological choices. As social banking is in its infancy, it could embody different aspects. Therefore, to be successful in field of social banking, banks should define specific capabilities based on their capacities to create their own model. A social banking roadmap provides a comprehensive plan for banks to design products and services based on their capacities and create required programs for their implementation and improvement. Design/methodology/approach This paper outlines the steps for creating a technology roadmap to develop social banking services of one of Iran’s private banks. Different methods were used to implement each step mainly based on expert panels and carrying out polling and survey research among banking and IT experts. Findings Technology roadmaps pay special attention to the challenges and the level of capabilities (both technical and social) to develop technologies and services specially for developing countries. The level of capabilities and absorptive capacity will determine the direction of technology development. Hence, banks should design their business plan and roadmap based on their background and capabilities, state of market, their status and goals. Policymakers should help increase cooperation, financial transparency, information and payments security via appropriate legislations. Research limitations/implications The number of banks that have entered the social banking field is limited, and as a result, activities that have been carried out in this area in the country are limited too. Therefore, there was limited access to information as well as related studies. This research has tried to extract all the contents of the roadmap. Some sub-topics such as technologies have been dealt with to a lesser depth because of the complexity in identifying and assigning each of technologies to the service features. The technology roadmap experiences in the country are limited, and it was not possible to study the existing roadmaps with regard to their confidentiality. Developing a technology roadmap requires using expert panels and conducting multiple workshops with stakeholders from private sectors, universities and industries. In this research, because of low resources, the panels were confronted with limited continuous attendance as well as the accumulation of different stakeholders. Practical implications The research results provided strategies to inform, encourage and finance banks and other businesses to use social networks appropriately and effectively. These strategies can be categorized into the actions banks should take to expand social banking in the country and the actions policymakers should take into account in this regard. They are described as follows. Banks’ strategic actions include: provide training to staff on how employees should interact with customers on social networks encompassing general information and education about services, benefits and how to use social banking services for customers and society; motivate customer participation in social banking networks; convergence and integration of various offline and online channels; focus on core banking to expand competitiveness; pay attention to sustainable and green development in providing social banking services; analysis of the competitive environment in banking and other financial industries; designing a portfolio of social services for customers and allocation of budget and resources for development of social banking services and participation with other institutions and operators in providing financial and non-financial services. Policymakers’ actions include: adopt motivational policies for participation and use of social networks; education and awareness for different stakeholders; review and update the policies and rules of IT and social networks; establish appropriate laws to protect rights of employees and customers; invest in market and university studies on social banking and related services; develop policies for using in-house software and update rules and policies for small- and medium-sized enterprises. Originality/value Social banking is in its infancy in Iran and few banks deliver services of social banking in a limited scope. There is no technology roadmap for this purpose in Iran. This research presents a technology roadmap for social banking in Iran (and can be adopted for banks of other developing countries) and gives a comprehensive plan for banks to design products and services based on their capacities and create required programs to implement and improve them. The application of technology roadmapping in the field of social banking is new.
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Bissolli, P. "EuCLIS – a web based European climate information system." Advances in Science and Research 1, no. 1 (September 19, 2007): 9–13. http://dx.doi.org/10.5194/asr-1-9-2007.
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Abstract. The German Meteorological Service (Deutscher Wetterdienst) is presently developing a European climate information system (EuCLIS) which is presented here. The aim of this system is to distribute climate monitoring information of the area of the WMO (World Meteorological Organisation) Region VI (Europe and the Middle East) via the web. EuCLIS will be the successor of the already existing platform GCMP (Generate Climate Monitoring Products) which emerged from a project of the ECSN (European Climate Support Network). Climate monitoring information can be all kind of maps, diagrams and texts describing the variability of climate variables in space and time. It can be provided by the public national meteorological and hydrological services of all countries of the WMO Region VI. The main advantage is to have one common efficient climate monitoring distribution system for the whole Region, but the individual meteorological and hydrological services have the possibility to administrate their products on their own. EuCLIS considers the WMO metadata standard and modern web portal technology. In an advanced state, EuCLIS is intended to be used as a platform for a function of a Regional Climate Centre for Climate Monitoring which is currently planned at the WMO.
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Afifah, Nur, and Ilzar Daud. "Configuration of Organizational Capability to Enhancing Service Performance and Impact on Sustainable Local Enterprise Water Services." GATR Journal of Business and Economics Review 4, no. 1 (March 16, 2019): 37–42. http://dx.doi.org/10.35609/jber.2019.4.1(4).
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Objective - Configuration of organizational capability plays a very important role in creating service performance, and superior and sustainable company performance. The purpose of this study is to propose a conceptual to explain the role between configuration of organizational capability to service performance and its impact on sustainable local enterprise water services in West Kalimantan, Indonesia. Methodology/Technique - The data was collected from 100 managers at the local enterprise water service in West Kalimantan Indonesia using a purposive sampling method. The analysis tool used was structural equation modeling partial least square (SEMPLS). Findings - The model in this study was confirmed by the data collected which shows the importance of configuring organizational capability to improve both service performance and sustainability of the local enterprise water services in West Kalimantan. The classification of configuration organizational capability in local enterprise water services includes human capability, information technology capability, system capability, and dynamic capability. Novelty - Most of the previous research focus on western countries. Therefore, this research is novel as it is carried out in the context of developing countries, particularly in local enterprise water services in West Kalimantan, Indonesia. Type of Paper: Empirical. Keywords: RBV; Configuration Organizational Capability; Service Performance; Sustainable Local Enterprise Water Service. JEL Classification: M20, M29. DOI: https://doi.org/10.35609/jber.2019.4.1(4)
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Sodhi, Inderjeet Singh. "Application of Information Technology to Global Financial Crisis." International Journal of Public Administration in the Digital Age 2, no. 1 (January 2015): 56–74. http://dx.doi.org/10.4018/ijpada.2015010104.
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The global financial crisis began to affect India from early 2008 through a withdrawal of capital from India's financial markets. IT is potentially being applied in every sector of the Indian economy for growth. There are many ICT and e-government projects/services like MCA 21 (Ministry of Corporate Affairs), Mission Mode Project for Computerisation of Commercial Taxes (MMPCT), Tax Information Exchange System (TINXSYS), eBiz, eTrade, etc. for the economic growth. The methodology focuses on analytical techniques and descriptive study of various e-government projects. The paper identifies issues based on the literature, theoretical concepts, and current financial crisis taking place throughout the world and its impact on developing countries in context of business and trade. The paper is based on analysis of relevant reports and documentation published by various ministries of government of India. The article looks into how e-government and IT are being applied and used to tackle in economic crisis in India which is very useful for the policy makers, planners, and administrators since it focuses on efforts made by various ministries and banks and it could help them to formulate policy and guidelines on the basis of the performance of e-government project for economic improvement.
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Sarangi, Unmana. "Information Economy and Data Protection Laws: A Global Perspective." International Journal of Business and Management Research 6, no. 2 (June 30, 2018): 15–35. http://dx.doi.org/10.37391/ijbmr.060203.
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The research paper under review examines the information economies of various countries and studies their related data protection laws associated with those countries. The trade aspects of information economies including the ICT tools and the ICT enabled services have also been dealt with to assess the role and the impact of ICT tools in implementation of international trade among various countries to enable to achieve sustainable development goals targeted by the United Nations by the turn of 2030. The paper also highlights the various aspects of information technology tools such as artificial intelligence, cloud computing, robotics, framework of digital economy, e-commerce and e-Trade readiness etc., among others. The role of UNCTAD as an international organization with regards to promoting ICT tools and IT-enabled services to achieve international trade and in particular e-Trade and e-commerce leading to a seamless digital economy among various countries have also been focused in the research study. The data protection laws of various economies both developed and developing, have also been assessed to study specifically the role and impact of these cyber laws/data protection laws on the international economy including their related implications/ramifications on the regional, national and local economies, which would have a significant and sizeable impact on international trade including e-Trade among various economies. Though the developing economies including undeveloped, small island and landlocked economies have more or less good IT penetration, but their data protection laws seems to be still in prototype stage and need to be synchronized and integrated with the global data protection laws to achieve global e-commerce and e-Trade and a robust global digital economy. This would go a long way in achieving the SDGs slated by UN by the turn of 2030.