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Journal articles on the topic 'Technology – Information services'

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Published: 4 June 2021
Last updated: 24 January 2023

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1

Yohe, J. Michael. "Information technology support services." ACM SIGUCCS Newsletter 26, no. 3-4 (September 1996): 43–54. http://dx.doi.org/10.1145/245211.245219.

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2

Ramdevi, B. "Information Technology and Information Services – Scenario." DESIDOC Bulletin of Information Technology 11, no. 4 (July 1, 1991): 3–8. http://dx.doi.org/10.14429/dbit.11.4.3036.

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3

Clark, Andrew. "Information Technology in Legal Services." Journal of Law and Society 19, no. 1 (1992): 13. http://dx.doi.org/10.2307/1410026.

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4

Swanepoel, Marinus, Adeline Du Toit, and Pieter A. Van Brakel. "Management of information technology in academic information services." Aslib Proceedings 53, no. 6 (August 2001): 224–37. http://dx.doi.org/10.1108/eum0000000007056.

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5

Licht, Georg, and Dietmar Moch. "Innovation and Information Technology in Services." Canadian Journal of Economics / Revue canadienne d'Economique 32, no. 2 (April 1999): 363. http://dx.doi.org/10.2307/136427.

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6

Quinn, James Brian, and Martin Neil Baily. "Information technology: Increasing productivity in services." Academy of Management Perspectives 8, no. 3 (August 1994): 28–48. http://dx.doi.org/10.5465/ame.1994.9503101167.

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7

ISHII, Junji. "Total Solution Services Applied Information Technology." Journal of the Society of Mechanical Engineers 108, no. 1035 (2005): 113–16. http://dx.doi.org/10.1299/jsmemag.108.1035_113.

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8

Gonzalez, Reyes, Juan Llopis, and Jose Gasco. "Information technology outsourcing in financial services." Service Industries Journal 33, no. 9-10 (July 2013): 909–24. http://dx.doi.org/10.1080/02642069.2013.719888.

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9

Thakor, Anjan V. "Information technology and financial services consolidation." Journal of Banking & Finance 23, no. 2-4 (February 1999): 697–700. http://dx.doi.org/10.1016/s0378-4266(98)00104-6.

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10

Myburgh, Sue. "Entertainment technology and tomorrow's information services." Journal of the American Society for Information Science 49, no. 2 (February 1998): 184. http://dx.doi.org/10.1002/(sici)1097-4571(199802)49:2<184::aid-asi9>3.0.co;2-7.

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11

Sippings, Gwenda. "The use of information technology by information services: the Aslib information technology survey 1987." Electronic Library 5, no. 6 (June 1987): 354–57. http://dx.doi.org/10.1108/eb044779.

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12

Tsohou, Aggeliki, Mikko Siponen, and Mike Newman. "How does information technology-based service degradation influence consumers’ use of services? An information technology-based service degradation decision theory." Journal of Information Technology 35, no. 1 (June 21, 2019): 2–24. http://dx.doi.org/10.1177/0268396219856019.

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Information technology is crucial for modern services. Service delivery may include a complex mix of information technology and telecommunication providers, global networks and customers’ information technology devices. This research focuses on service failures that are caused by information technology problems, which we conceptualize as information technology-based service degradation (ITSD). When information technology-based service degradation occurs in a modern service, the information technology problem may originate from the service provider, another partner or any information technology equipment involved. But the customer may not be able to pinpoint the source of the problem immediately. We argue that existing research can only partially explain customers’ behavior following information technology-based service degradation; current research cannot account for the way in which information technology characteristics in information technology-based service degradation influence customers’ decisions to continue using or rejecting the service. To fulfill this gap, we interviewed information technology-based services’ customers. Our interviews suggest that the reasons affecting customers’ behavior may change and have differing importance during the information technology-based service degradation experience. We theorized the information technology-based service degradation experience into five stages: blaming, bypassing, tolerating, abandoning and overcoming. The first two stages contain stage-specific factors influencing the progression of service usage, and the final three stages contain stage-specific factors that matter in the decision to use or quit the service. As a new contribution, we propose a stage theory for explaining customers’ behavior following information technology-based service degradation. Our results outline new research directions in information technology-based service degradation, including further testing and refinement of our proposed theory in the case of different services. For service providers, our findings provide new information for improving service recovery strategies to keep customers engaged.
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13

KYSIL, T., and M. NECHUYVITER. "INFORMATION TECHNOLOGY FOR COMPARING DISTANCE LEARNING SERVICES." Computer Systems and Information Technologies 2, no. 2 (November 3, 2020): 59–63. http://dx.doi.org/10.31891/csit-2020-2-9.

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We will remember 2020 with the coronavirus pandemic. This terrible disease has caused a long-term quarantine and therefore the whole planet, including Ukraine, has switched to distance learning. In the age of the Internet, there are many different services for distance learning, so all schools, universities, and other educational institutions have begun to use a variety of services. But after long use, it became clear that all services have their drawbacks and do not cover all the needs of teachers or students. The distance form of education opens access to education for a wide range of people who for some reason cannot study traditionally. However, in distance learning, there is a problem of lack of communication with teachers and classmates, which is the most important information channel in the learning process. Not all distance learning services are the same. An important issue for both teachers and students is the choice of a distance learning service. The article provides a brief overview of the functional features of the most popular educational tools that use the power of social media to help students in the learning process, and teachers to interact with each other, and students who are able to minimize the lack of direct communication with their social group. The article proposes an approach to the assessment of the integrated indicator, which would take into account the needs of both parties to the educational process. According to the proposed method, a comparison of the most used services that support distance learning.
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14

R. Winer, Charles, and Thomas W. Pavkov. "Human Services Information Technology: A Shared System." Informing Science: The International Journal of an Emerging Transdiscipline 6 (2003): 135–41. http://dx.doi.org/10.28945/521.

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15

Vidyavathi, K. "Information Technology Enabled Services Sector in India." SEDME (Small Enterprises Development, Management & Extension Journal): A worldwide window on MSME Studies 35, no. 1 (March 2008): 35–44. http://dx.doi.org/10.1177/0970846420080104.

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16

Penzias, Amo A. "Information Technology Applications, Productivity in Human Services." Computers in Human Services 9, no. 1-2 (April 22, 1993): 17–28. http://dx.doi.org/10.1300/j407v09n01_05.

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17

Durocher, Joseph F., and Neil B. Niman. "Information Technology: Management Effectiveness and Guest Services." Hospitality Research Journal 17, no. 1 (November 1993): 121–31. http://dx.doi.org/10.1177/109634809301700111.

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18

Prado, Edmir P. V., Cesar Alexandre de Souza, Hiroo Takaoka, and Nicolau Reinhard. "Contracting Outsourced Information Technology Services in Brazil." Journal of Global Information Technology Management 12, no. 4 (October 2009): 52–71. http://dx.doi.org/10.1080/1097198x.2009.10856503.

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19

Whiting, C. Grace. "Caregiver Needs: Navigating Services, Technology, and Information." Innovation in Aging 4, Supplement_1 (December 1, 2020): 682. http://dx.doi.org/10.1093/geroni/igaa057.2375.

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Abstract Data suggests that caregivers may be taking on this role without adequate and affordable services and supports in place. Few caregivers report access to paid help and find it difficult to navigate a healthcare system that is complex and that changes continuously. Caregivers find it challenging to coordinate their recipients’ care across various providers, and the lack of affordable services make it difficult to be a caregiver today. While many caregivers rely on health care professionals (such as doctors, nurses, or social workers) as a source of information about providing care, few caregivers report having conversations with them about what they need to care for their recipient or to support their well-being. In this section, the presenter will discuss the needs of caregivers (respite, transportation, information, and training), focusing on policy and programmatic solutions geared to improving the well-being of caregivers and those under their care.
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20

Margetts, Helen, and Leslie Willcocks. "Information technology in public services: Disaster faster?" Public Money & Management 13, no. 2 (April 1993): 49–56. http://dx.doi.org/10.1080/09540969309387763.

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21

Ramani, S. "Creating New Services based on Information Technology." IETE Technical Review 9, no. 4 (July 1992): 277–80. http://dx.doi.org/10.1080/02564602.1992.11438896.

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22

Barrera Cámara, Ricardo A., Ana Canepa Saenz, Judith Santiago Perez, Verónica Barrientos Vera, Jorge Ruiz Vanoye, and Ocotrlán Díaz Parra. "Business processes in technology and information services." Universidad & Empresa 21, no. 37 (July 12, 2019): 204. http://dx.doi.org/10.12804/revistas.urosario.edu.co/empresa/a.6639.

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En este trabajo definimos y simulamos procesos en una compañía que presta servicios de tecnología de la información con el propósito de mejorar la atención y las funciones definidas en cada proceso. Analizamos diversos trabajos con respecto a la gestión de procesos de negocios y simulación. Para nuestro modelo de desarrollo, diseñamos una metodología basada en la gestión de procesos de negocios. Los procesos y las actividades fueron modelados y simulados con la ayuda de una herramienta de software para estables los tiempos y el número deposibles estancias ejecutadas. Dichos tiempos y procesos pueden ser adaptados al nivel de rendimiento deseado. El resultado de dichos procesos contribuyó a la realización de actividades de negocio de tal manera que las mismas sean más eficientes con respecto al uso del tiempo y por lo tanto otorguen un servicio de alta calidad.
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23

Yohe, J. Michael. "Information technology support services: crisis or opportunity?" Campus-Wide Information Systems 13, no. 4 (December 1996): 14–23. http://dx.doi.org/10.1108/10650749610152797.

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24

Matsyi, Olha, and Albina Holovach. "Development of information web-service for providing services." Bulletin of Kharkov National Automobile and Highway University, no. 94 (December 16, 2021): 166. http://dx.doi.org/10.30977/bul.2219-5548.2021.94.0.166.

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Problem. Today the most relevant topic is the creation of websites. This is because almost any field of activity, whether related to goods or services, requires information-based promotion. The main purpose of the site is to tell the users about the company's data. There are different ways of informing on the Internet, but usually they all come down to one thing – a website. A website is a collection of electronic documents combined into a single address. With the growth of technology, websites are becoming not just a collection of documents, but also a presentation of a number of technologies that are used both to attract attention and to add various features, not only exciting but also convenient, that allow the user to stay on the site. That is why the article discusses the features and methods of developing a web service based on angular technology for ordering a tow truck service centering on the capabilities of modern browsers. Goal. This article examines the process of creating a web service based on Angular technology to order a tow truck service centering on the capabilities of modern browsers. The problems of work with services are considered and the necessity of creation of this service is substantiated. Methodology. An analysis of technologies and systems for the creation of this software, taking into account the support of work on mobile devices is made. The scheme of functioning of the service is developed and its structure is considered. The structure of the service software is developed and substantiated, separate schemes for each of the submitted pages are considered. Practical meaning. This service is designed to provide tow truck services, thanks to which every driver can easily order a tow truck at any time, which will reduce the time to find a tow truck. The necessary software was installed on the computer during the development of the information service. In the process of long-term software development, more and more dangerous factors appear on the PC, which affect the health and damage of the most vulnerable systems of the body. In an emergency, the computer must be turned off immediately.
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25

Driscoll, Lori. "TECHNOLOGY FOR ACCESS SERVICES." Journal of Access Services 4, no. 1-2 (October 30, 2006): 141–44. http://dx.doi.org/10.1300/j204v04n01_09.

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26

Driscoll, Lori. "TECHNOLOGY FOR ACCESS SERVICES." Journal of Access Services 4, no. 3-4 (February 27, 2007): 173–77. http://dx.doi.org/10.1300/j204v04n03_14.

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27

Hayes, Derren. "TECHNOLOGY IN CHILDREN'S SERVICES." Children and Young People Now 2018, no. 4 (April 2, 2018): 27–30. http://dx.doi.org/10.12968/cypn.2018.4.27.

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Children's services are increasingly using technology to boost information sharing among professionals and across agency and geographical boundaries to get help to vulnerable children and families earlier
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28

Hayes, Derren. "TECHNOLOGY IN CHILDREN'S SERVICES." Children and Young People Now 2020, no. 4 (April 2, 2020): 27–30. http://dx.doi.org/10.12968/cypn.2020.4.27.

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From virtual reality for practitioners to the use of big data systems to share information between agencies, technology is changing the way children's services intervenes in the lives of vulnerable children and families
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29

Bronson, Roberta J. "Health Services Technology Assessment Research (HSTAR)." Medical Reference Services Quarterly 13, no. 4 (January 3, 1995): 35–43. http://dx.doi.org/10.1300/j115v13n04_04.

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30

Gratch, Bonnie G. "Information Retrieval Technology in Education." Journal of Educational Technology Systems 13, no. 4 (June 1985): 271–80. http://dx.doi.org/10.2190/05kp-3nfu-c08t-yffr.

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Microcomputer technology has had a tremendous effect on the way information and research in education can be retrieved. Since the early 1960's and the availability of online computer searching of the ERIC database, about thirty U.S.-produced databases specifically oriented to educators have become available. Microcomputer technology makes direct access possible to these databases by anyone with a microcomputer, modem, and printer. Such direct access means that educators who have not had the opportunity to use library computer search services may now conduct their own online, interactive searches of the vast body of published literature and other products of educational research and practice. This article identifies and describes many of the educational databases and the information retrieval companies that offer information search services for educators.
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31

Wójcik, Magdalena. "Haptic technology – potential for library services." Library Hi Tech 37, no. 4 (November 18, 2019): 883–93. http://dx.doi.org/10.1108/lht-11-2018-0155.

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Purpose The subject of the paper is haptic technology considered as a tool for improving the performance of libraries. The purpose of this paper is to determine the potential of this technology in the design of innovative library services. Specific goals include description of the ideas and features of haptic technology, identification of the main areas of application of haptic technology and outlining the possible uses of haptic technology in library services. Design/methodology/approach The method of analysis and criticism of literature was used. The state of research from the period 2008–2018 on the use of haptic technology in libraries was established based on a systematic search of selected sources, such as resources indexed by Google Scholar, the Worldcat catalogue and the LISTA database. Findings Haptic technology is a topic that should be covered more often in library and information science because it has a great potential to improve library services and make them more attractive. The two most important areas in which haptic technology could be applied in libraries are education and services, especially for disabled users that have special educational and service needs. Although it could be very helpful for disabled users, haptic technology can also be used in various contexts to provide more responsive and intuitive user interfaces for electronic library services. Research limitations/implications The purpose of this paper is not to exhaust the topic but to continue and complement the problems pointed out by P. Fernandez and to initiate further discussion on this topic. Practical implications The results can be widely used in practice as a framework for the implementation of haptic technology in libraries. Social implications The paper can help to facilitate the debate on the role of implementing new technologies in libraries. Originality/value The problem of haptic technology is very rarely addressed in the subject literature in the field of library and information science.
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32

BEREZUK, Sergey, and Marharyta ONISHСHENKO. "INFORMATION TECHNOLOGY IN BUSINESS STRUCTURES." "EСONOMY. FINANСES. MANAGEMENT: Topical issues of science and practical activity", no. 2 (52) (June 26, 2020): 118–31. http://dx.doi.org/10.37128/2411-4413-2020-2-6.

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The article deals with the foreign and domestic experience of IT market development from the point of view of informatization of society as one of the most characteristic features of modern development of public relations, when the intellectual component becomes the basis for further improvement of scientific and technical and technological developments. The main distinctive features of the forms of appropriation and alienation of the information product in society are determined. The attention is focused on the structure of the world market of information and telecommunication services, the dynamics of their exports, the dominant demand of the world IT market for software, IT services and general IT. The main trends in the development of the Ukrainian IT industry, its problems and prospects are noted. The level of development of Ukrainian IT market in different segments is determined. It is concluded that the IT market of Ukraine is largely represented by the provision of services by domestic IT-specialists to foreign corporations in the form of outsourcing. The role of information as a sign of informatization of the economy and its impact on all sectors of productive and non-productive spheres of activity is emphasized. It is noted that the informatization of the economy has an impact on various spheres of public life, creating a material basis for the automation of management processes, which ultimately makes this process more perfect and productive. These changes in the perception of information are associated with the transformation of it into a productive resource, and thus - a factor in social production. It is emphasized that in the current conditions the essence of economic relations in society is determined not by capital, but by the process of accumulation and usage of knowledge. The world experience in the formation of the domestic model of information technology and services is analyzed. Prospects for further research of the domestic IT industry are identified.
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33

D Y, Mrs Marthamma. "Performance Analysis of Information & Communication Technology in Library and Information Science." International Journal for Research in Applied Science and Engineering Technology 9, no. 10 (October 31, 2021): 1689–91. http://dx.doi.org/10.22214/ijraset.2021.38672.

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Abstract: There is no doubt that the integration of ICT in the provision of library services can bring great benefits to the entire community and the nation. ICTs, which continue to be a support tool for the provision of up-to-date and timely information and library services, are also essential for sustainable development .This paper is an attempt to examine the critical role that information and communication technology (ICT). How it plays important role in the management and delivery of library services in sustainable development. Despite the wide range of opportunities offered by the advent of ICT, it has been observed that the application of ICT to library services appears inadequate, probably due to several challenges. Using the simple literature search methodology, the paper sought to review the related literature on ICT resources and ICT-based services in libraries, the benefits of ICT and the role of libraries in sustainable development. The document also identified the challenges of using ICT in libraries. Among other things, it was recommended to improve the capacity and level of adoption of ICT by libraries. Keywords: Information and Communication Technology (ICT), Libraries, Sustainable Development, ICT-based library services
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34

Рetrychenko, Aleksandr, Ihor Levykin, and Ivan Iuriev. "Improving a method for selecting information technology services." Eastern-European Journal of Enterprise Technologies 2, no. 2 (110) (April 30, 2021): 32–43. http://dx.doi.org/10.15587/1729-4061.2021.229983.

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The main purpose of modern information systems (IS) is to support the procedures of controlling many business processes (BP) of an enterprise. At the same time, due to a weak formalization of BP, processes of development, reengineering of various service-oriented IS and IT services are a complex problem. To address this problem, the task to improve the method for choosing IT services that meet an assigned set of functional and non-functional limitations was stated. The specific features of the original method for choosing IT services were analyzed, its main shortcomings were identified. The model of the BP precedent was modified to establish the relationship between descriptions of the precedent, functional requirements, and the used IT services. The method for selecting IT services for the IS was improved by adding the functions of requirements analysis and searching for descriptions of IT services that partially meet the stated functional requirements. In the method, the adaptive linear associator of the mADALIN neuron was used to quantify the degree of match of the functional requirement and the description of the function of the IT service. These proposals were the basis for the improved method for selecting the IT service that best fits the set of constraints that are formed. Based on the result of the conducted research, an experimental test of the improved method for selecting an IT service to solve the problem of automation of the activities of sale force of the electronic policy OSAGO was carried out. The information technology implementing the original method for choosing IT services was compared to the improved method. It was shown that the improved method makes it possible to identify situations of a match of functional requirements of a customer and the descriptions of IT services. This makes it possible to select those IT services that match the functional requirements to a degree above the assigned minimum limit
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35

Nokay, İbrahim, and Ayşe Özaydın. "Effect of information technology services on hospital performance." Health Care Academician Journal 5, no. 2 (2018): 226. http://dx.doi.org/10.5455/sad.13-1525105454.

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36

Rahm, Dianne, and Christopher G. Reddick. "Information and Communication Technology (ICT) for Emergency Services." International Journal of E-Politics 4, no. 3 (July 2013): 30–43. http://dx.doi.org/10.4018/jep.2013070103.

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While most would suggest that more effective use of ICT bodes well for emergency services, there are issues associated with the introduction of such use. To explore these issues in Texas, the authors administered a survey of Texas Emergency Services Districts (ESDs). These districts are charged with delivery of emergency and medical services throughout the state and receive modest tax revenue to fund operations. The results show that in Texas ESDs political and organizational factors are important. Budgets are closely related to the political process in the ESDs, so politics plays a central role. Organizational culture and prevailing sentiments in Texas ESDs are generally supportive of ICT adoption and use. While ICT is seen as essential to service delivery, survey results show that problems of interoperability of communication systems is an issue. The most commonly used ICTs include email, GPS, Google Maps, standard web pages, Wi-Fi networks, smart phones, reverse 911, emergency alerts, Facebook, and database management. GIS, You Tube, VOIP, Cloud Computing, Twitter, LinkedIn, Digital Billboards, 311 for non-emergency disaster, 3D mapping, blogs, podcasts, and Wikis were used by few ESDs. When social media are used, they are not used in such a way as to encourage wider participation of the community in information gathering rather they are used only as an alternative traditional delivery service from the ESDs to the community. Data analysis of past events is used to improve performance. Data management issues of significant concerns include privacy and security.
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37

Usanti, Trisadini Prasastinah, Prawitra Thalib, and Nur Utari Setiawati. "Sharia Principles on Information Technology-Based Financing Services." Yuridika 35, no. 1 (October 21, 2019): 153. http://dx.doi.org/10.20473/ydk.v35i1.14084.

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The Financial Services Authority only regulates information technology-based money lending and borrowing services that have not yet regulated sharia-based information technology financing services (fintech Syariah). This is evidenced by the provision of loan interest rates in the Financial Services Authority Regulation. This is contrary to sharia principles. The existence of Fintech Syariah is only based on DSN-MUI Fatwa Number 117/DSN-MUI/II/2018 which expressly states that information technology-based financing services are permitted with conditions that must be by sharia principles so that they cannot promise usury, gharar, maysir, tadlis, and dharar. Contracts that frame the legal relationship between the organizer, the financing provider and the recipient of financing, among others, the contract of wakalah bil ujrah, mudharabah, musyarakah, ijarah, and murabahah
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38

Cruz-Cunha, Maria Manuela, Ricardo Simoes, João Varajão, and Isabel Miranda. "Information Technology Supporting Healthcare and Social Care Services." Journal of Information Technology Research 7, no. 1 (January 2014): 41–58. http://dx.doi.org/10.4018/jitr.2014010104.

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The authors are developing a pilot project for a Municipality in the North of Portugal, envisaging the definition and implementation of an e-marketplace for healthcare and social services, in order to facilitate the interaction between healthcare and social services professionals and people with special needs (or their relatives). Based on the results of a survey on user needs analysis and expectations conducted in 2011, the paper discusses the relevance and interest of such platforms and the main drivers and motivations of the population for using such services, as well as which services would motivate citizens to use the platform. The results of the study will be used to select the products and services perceived to be the most desired by the potential users. The paper thus makes three main contributions: (1) the results of the study confirm the interest and the perceived potential of such a service, from the end-users perspective; (2) the findings support the advantage of expanding this pilot project to a full scale implementation; and (3) the performed analysis improves our understanding of the relations between the characteristics of the inquired population and the perceived interest in such platforms.
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39

Srinivasan, T. N. "Information-Technology-Enabled Services and India's Growth Prospects." Brookings Trade Forum 2005, no. 1 (2005): 203–31. http://dx.doi.org/10.1353/btf.2006.0023.

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40

Jones, Darcy L. "Technology and management in library and information services." Serials Review 23, no. 4 (December 1997): 92–94. http://dx.doi.org/10.1080/00987913.1997.10764415.

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41

Wu, Jia-Jhou, Hung Yu Kung, and Tom M. Y. Lin. "Influence of customer participation on information technology services." Industrial Management & Data Systems 117, no. 6 (July 10, 2017): 1077–92. http://dx.doi.org/10.1108/imds-03-2016-0104.

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Purpose The purpose of this paper is to investigate how customer participation (CP) influences the two contrasting relationship maintenance mechanisms: dedication and constraint, and identifies its antecedents in the context of business-to-business information technology (IT) services. Design/methodology/approach An empirical study was conducted through a survey of 126 firms receiving IT services in Taiwan. The partial least squares method was used to test the conceptual model of the study. Findings The results indicated that CP positively relates to IT service quality, thereby influencing satisfaction (i.e. dedication). In addition, CP was also found to be positively associated with switching costs (i.e. constraint). Both satisfaction and switching costs have significant influences on loyalty. Furthermore, IT capabilities, organizational compatibility, and role clarity are positively related to CP. Research limitations/implications Longitudinal studies are needed to explore how CP affects the dual mechanisms in different phases of customer-firm relationships. Originality/value The study contributes to a thorough understanding of the influences of CP on relationship maintenance.
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42

Freitas, André Luís Policani, Gustavo Antonio Pessanha Monteiro, and Helder Gomes Costa. "Assessing the quality of information technology infrastructure services." Industrial Management & Data Systems 118, no. 9 (October 15, 2018): 1821–36. http://dx.doi.org/10.1108/imds-09-2017-0415.

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Purpose Despite existing advances in information technology infrastructure services (ITISs), there remains no consensus in the literature regarding what dimensions or criteria are best suited for the measurement of their quality. The purpose of this paper is to fill this gap, proposing a methodological approach to measuring the quality of ITISs, as perceived by users. Design/methodology/approach Cronbach’s α and item-total correlations were used to measure the reliability of the questionnaire; multiple linear regression analysis was employed to determine the items (criteria) most related to the quality of ITISs; and finally, importance–performance analysis was conducted to determine the most critical criteria in service provision. An exploratory study was conducted to evaluate the quality of ITISs at a Brazilian university. Findings Control of the activities of the information technology (IT) team, periodic maintenance of hardware and software, the security policy and the skill of the labor affect the quality of services most, relative to the dimensions of infrastructure, people and processes. Practical implications The results indicate what dimensions and items should be considered by IT managers to improve the quality of ITISs. Special attention should be paid to the effective use of equipment, software and network infrastructure: it should be ensured that these are in good working order and can be utilized by users who expect to be trained to take advantage of their functions. Originality/value This paper shows how to integrate relevant techniques to assess the quality of ITISs. An original set of criteria to evaluate the quality of ITISs, derived from a systematic review of the literature, is suggested.
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Cullen, Rowena. "Technology and management in library and information services." Library Acquisitions: Practice & Theory 21, no. 4 (December 1997): 555–56. http://dx.doi.org/10.1016/s0364-6408(97)00118-x.

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Fore, Julie A. "Technology and management in library and information services." Library & Information Science Research 19, no. 4 (January 1997): 407–9. http://dx.doi.org/10.1016/s0740-8188(97)90032-3.

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Hauswald, Robert, and Robert Marquez. "Information Technology and Financial Services Competition: Table 1." Review of Financial Studies 16, no. 3 (July 2003): 921–48. http://dx.doi.org/10.1093/rfs/hhg017.

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Buckland, Michael. "Technology and management in library and information services." Journal of the American Society for Information Science 49, no. 4 (1998): 385–86. http://dx.doi.org/10.1002/(sici)1097-4571(19980401)49:4<385::aid-asi13>3.0.co;2-n.

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Nath, Hiranya K., and Lirong Liu. "Information and communications technology (ICT) and services trade." Information Economics and Policy 41 (December 2017): 81–87. http://dx.doi.org/10.1016/j.infoecopol.2017.06.003.

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Morrow, Lydia A. "Technology and information services: Challenges for the 1990s." Journal of Academic Librarianship 21, no. 1 (January 1995): 65. http://dx.doi.org/10.1016/0099-1333(95)90169-8.

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Shaw, Debora. "Technology and information services: Challenges for the 1990s." Library & Information Science Research 16, no. 2 (March 1994): 175–76. http://dx.doi.org/10.1016/0740-8188(94)90008-6.

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Zhang, Sha Li, Dan Miller, and John Williams. "Allocating the technology dividend in technical services through using vendor services." Library Collections, Acquisitions, and Technical Services 26, no. 4 (December 2002): 379–93. http://dx.doi.org/10.1016/s1464-9055(02)00275-0.

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