Academic literature on the topic 'Telecom order management'
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Journal articles on the topic "Telecom order management"
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Vijay, Kumar Musipatla. "Analysing the Key Aspects of TMF Order Management in ServiceNow." European Journal of Advances in Engineering and Technology 11, no. 11 (2024): 117–23. https://doi.org/10.5281/zenodo.15607060.
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Order management is vital in telecom and IT service delivery, ensuring timely and accurate fulfillment of complex service requests. ServiceNow’s implementation of TMF (TeleManagement Forum) standards—particularly TMF622 (Product Order Management API) and TMF641 (Service Order Management API)—enables service providers to standardise and automate the end-to-end order lifecycle. Despite its potential, organisations often encounter challenges such as fragmented workflows, limited visibility into order status, and a lack of API compliance. This paper explores the key components of TMF order management within ServiceNow, examining how standardised APIS, automated orchestration, and real-time status tracking contribute to streamlined operations. It identifies common operational challenges and proposes an integrated, API-driven approach to enhance service fulfilment, exception handling, and order lifecycle visibility.
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Shi, Tao, Peng Zhang, and Fang Cheng. "The Design and Application of Telecommunication Network Resources Abstract Model." Applied Mechanics and Materials 602-605 (August 2014): 3451–56. http://dx.doi.org/10.4028/www.scientific.net/amm.602-605.3451.
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Model Tao Shi ,Peng Zhang and Fang Cheng School of Chongqing University of Posts and Telecommunications, Chongqing 400065, China shitao12300@163.com Keywords: telecommunications network resources, resource model, object-oriented, virtualization technology, network management system Abstract. In order to manage and utilize telecommunication network resources more effectively, aiming at the shortage of the resource management of telecom network management system, through the study the concept of the shared information data (SID) model in the new generation of telecom operation support system (NGOSS) , according to the characteristics of the telecommunications network resources, telecommunications network resource model with object-oriented approach is proposed and designed. Meanwhile, Combined with telecommunication network business resource model to illustrate the mechanism of telecom network resource by users applications in network management system. Experiments have proved that resource model can provide powerful support for complex network management.
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Dhaked, D. K., Y. Gopal, and D. Birla. "Battery Charging Optimization of Solar Energy based Telecom Sites in India." Engineering, Technology & Applied Science Research 9, no. 6 (2019): 5041–46. http://dx.doi.org/10.48084/etasr.3121.
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Telecom sites get the power normally from the grid. At the occurrence of power outages power need to be supplied for telecom sites. The battery bank is a good option for telecom sites to fulfil power demand. This paper discusses a smooth battery bank charging and discharging system with solar power as the input supply source. The system requires a large capital investment, but it provides uninterrupted emergency power when needed. Maintaining battery banks is essential for getting optimum performance. This paper also discusses the power requirements for telecom sites backup and various parameter impacts on battery life. Methods are derived to optimize charging management of batteries in order to get maximum lifespan in addition to better battery performance throughout its useful life.
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Dhaked, D. K., Y. Gopal, and D. Birla. "Battery Charging Optimization of Solar Energy based Telecom Sites in India." Engineering, Technology & Applied Science Research 9, no. 6 (2019): 5041–46. https://doi.org/10.5281/zenodo.3566579.
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Telecom sites get the power normally from the grid. At the occurrence of power outages power need to be supplied for telecom sites. The battery bank is a good option for telecom sites to fulfil power demand. This paper discusses a smooth battery bank charging and discharging system with solar power as the input supply source. The system requires a large capital investment, but it provides uninterrupted emergency power when needed. Maintaining battery banks is essential for getting optimum performance. This paper also discusses the power requirements for telecom sites backup and various parameter impacts on battery life. Methods are derived to optimize charging management of batteries in order to get maximum lifespan in addition to better battery performance throughout its useful life.
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Ali Alootom, Abdalmalik. "The Impact of E-Human Resources Management on the Organizational Success of Telecommunications Companies Operating in Jordan." International Journal of Research and Review 10, no. 2 (2023): 412–29. http://dx.doi.org/10.52403/ijrr.20230251.
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This study's objective was to evaluate the impact of electronic human resource management with its dimensions (e-recruitment, e-training, e-performance evaluation, and e-compensation) on organizational success with its combined dimensions (organizational readiness, survival, and growth) in Jordanian telecom companies. The study employed a descriptive-analytical approach, and the study population included all employees of Jordanian telecommunications companies Orange, Umniah, and Zain. From the 433 upper and middle administrative levels, a proportional stratified sample of 2019 employees was drawn. Significant findings include the existence of high levels in all dimensions of electronic human resources management, a high level of organizational success among Jordanian telecommunications firms, and a statistically significant effect of all dimensions of electronic human resources management on organizational success. In order to achieve a high level of organizational success, boost efficiency and effectiveness, and gain a competitive advantage, the study recommends that telecom companies operating in Jordan continue to enhance the dimensions of electronic human resource management by assisting them in understanding its significance. Keywords: Electronic human resource management, organizational success, Telecom companies operating in Jordan
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Pande, Sharon. "E‐recruitment creates order out of chaos at SAT Telecom." Human Resource Management International Digest 19, no. 3 (2011): 21–23. http://dx.doi.org/10.1108/09670731111125899.
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Peng, Ying, Zhao Yang, Jin Ling Hou, Jian Rong Xu, Shan Tang Liu, and Fu Cheng Ming. "Complex Adaptive Organization Change: An Empirical Study on Chinese Telecom Enterprise." Advanced Materials Research 108-111 (May 2010): 1458–64. http://dx.doi.org/10.4028/www.scientific.net/amr.108-111.1458.
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In recent years, with the telecom competitive landscape changing and the communications technology developing, China's telecom market has shifted from the seller's to the buyer's. Moreover, the arrival of 3G is injecting vitality to China's information services. Series of industrial policies have triggered structure optimization and reorganization, but also made the Chinese telecom companies face the changing situation more various than ever. How to “victory in changing” becomes an urgent problem of decision-makers to explore and solve. As a new organizational mode, learning organization is considered as new trends for enterprise organization and management methods and ideal management mode in Era of knowledge economy. This paper based on level response theory of complex adaptive system, discusses the impact to the change led by “organizational knowledge”, expands “structure-relationship” to the “structure-knowledge-relationship” network theory , then proposes a hypothesis about three-dimensional constitute of organizational changes and builds adaptability evolution model for learning organization under the action in complex environment. Also we give a empirical research to statistically analyze questionnaires from different telecom companies and confirm the hypothesis according to the previous analysis. Finally, the strategies to improve the adaptability of telecom operators are put forward in order to maintain continuing power for development. The conclusion of this research has some significance as reference for those who try to improve the level of the adaptability of business organizations in the various changing environment.
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Alsohybe, Nabeel Taher, and Kamal Hamood Al-Shami. "Business Continuity in the Telecom Sector During Turbulence Time in the Republic of Yemen (Case Study: TeleYemen Corporation)." Int'l Journal of Management Innovation Systems 5, no. 1 (2020): 18. http://dx.doi.org/10.5296/ijmis.v5i1.17638.
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Business continuity at any circumstances is the most important practice to be done by companies and organizations in order to survive, especially when a disaster event suddenly occurs. Today, almost every sector uses information technology and telecom services to run and advance their business and compete in the 21st century’s environment. The dependency of the telecom sector makes it very important sector since all sectors run their business based on the telecom sector during this interconnected and global business world. Although turbulence times and wars affect all sectors, its effects on the telecom sector is more severe. Since 2014, the Republic of Yemen is going through a civil and regional war which it consequently effects all companies in the country. The war effects were more sever on TeleYemen, the company chosen for this case study. The company needed to overcome these effects challenges by adopting business continuity management best practices and standards. TeleYemen is the most critical telecom service provider in Yemen as it is the main international gateway for telecom and Internet services in Yemen. Therefore, any disruption in TeleYemen will affect not just any company but the whole country, including all governmental and non-governmental sectors since they use TeleYemen services locally and globally. To evaluate the current business continuity situation in TeleYemen during turbulence times, this study evaluates the readiness of business continuity in IT departments. The main objective of the study is to find to what extent BC implementation meets the international standard’s requirements and offers appropriate recommendations to management. A single embedded case study used, with a combination of descriptive quantitative and descriptive qualitative approaches.
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Babalola, Falana Jimoh, and Oyelakin Akinyemi Moruff. "Development of a Custom Technical Incident and Spare Part Management System for Effective Telecom Network Service Delivery." Journal of Information Technology and Its Utilization 7, no. 1 (2024): 27–35. http://dx.doi.org/10.56873/jitu.7.1.5246.
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Managing technical incident in telecommunication industry is very important in order to ensure business continuity. However, there is a need to find effective ways of managing spare parts when there is a need for the replacement of such spare parts in order to fix technical incidents. That is why telecom operators require relevant systems for adequate incident and spare part management. With the outsourcing arrangement between some operators and third-party site handlers in Nigeria and most developing countries, there is a need for proper technical incident handling and spare part management. Many of the problems that arise in telecommunication operation come from non-correlation of escalation with the spare part required to restore normal operation of the service after an interruption. This research focuses on designing and developing a web-based system for handling proper management of technical issues and provision of required spare parts promptly as required. This is to ease operations and communications among telecom operators and their technical service providers. The system was built using combination of web development tools such as Jinja Templating Engine, CSS, HTML, JavaScript, JQuery, Python, Flask and SQLite. The developed system has been tested and found useful for the scenarios that it was developed for. The solution allows online management of spares parts, tracking of escalations, provision of fault details and capturing of all faulty equipments due for repairs. It is believed that the custom system can help in achieving effective telecom network service delivery by the company that uses such approach.
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Fernandes, Bruno Henrique Rocha, Francisco Sergio Barbosa da Silva, and Rodrigo Vinícius Sartori. "Growing Fast and Profitably in High Competitive Telecom Industry: the GVT’s Case." Administração: Ensino e Pesquisa 19, no. 2 (2018): 340–80. http://dx.doi.org/10.13058/raep.2018.v19n2.978.
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This teaching case studies the remarkable history of GVT, former Brazilian telecom company acquired by Telefónica Vivo after revolutionized the telecom industry in Brazil throughout its 15 years of operation. Telecommunications is an industry sector that faces constant turbulence, due to the fast-paced technological innovation and fierce competition, that forces the reinvention of business models in order to make companies thrive. Aimed at students from Masters and Doctorate programs in Administration, this case is useful for helping the professor to discuss in class about business models in a dynamic environment, as is the case of telecom industry. The learning objectives are to make participants able to comprehend features and limitations of traditional concepts of business models, guiding to the discussion of an alternative framework suitable to a dynamic environment context. The professor should cover the aspects of strategy of differentiation, consistent execution, process management and learning capabilities.
Book chapters on the topic "Telecom order management"
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Ziadie, Haritz Ghozi, Meilita Tryana Sembiring, and Beby Karina Fauzeea Sembiring. "Marketing Mix Strategy Using SWOT Analysis to Increase Market Share in PT Smartfren Telecom Tbk North Sumatera Area." In Proceedings of the 19th International Symposium on Management (INSYMA 2022). Atlantis Press International BV, 2022. http://dx.doi.org/10.2991/978-94-6463-008-4_116.
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AbstractThe need for communication technology, especially internet data services, cannot be separated from people’s lives. Almost all people now have internet data services to meet their internet access needs. However, the public is faced with many choices of internet data services offered by cellular network operators, one of which is Smartfren. PT Smartfren Telecom, Tbk, provides a wide selection of attractive data services and adapts to the needs of the community in order to increase the number of new customers and retain old customers. PT Smartfren Telecom, Tbk uses a 4P marketing mix strategy (Product, Price, People, Promotion) to increase and retain its customers. However, Smartfren is still inferior to other provider competitors, where Telkomsel has a market share value of 49.47%, XL 29.79%, Tri 16.49%, Indosat 10.64%, and Smartfren 5.85%. This shows that although there is a growth in customers every year, the market share (users) is still lagging behind other competitors. This study aims to increase market share using SWOT analysis. This study applied the 4P marketing mix theory and SWOT analysis to examine the issues raised. Data were collected by conducting interviews and direct observation. The results of this research will later show a marketing strategy to increase and retain the number of Smartfren customers.
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Qi, Jiayin, Yajing Si, Jing Tan, and Yangming Zhang. "Telecommunication Customer Demand Management." In Networking and Telecommunications. IGI Global, 2010. http://dx.doi.org/10.4018/978-1-60566-986-1.ch072.
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In the highly competitive environment, the real-time and dynamic customer demand analysis technology is required by the enterprise information systems in order to respond to customer demand efficiently and automatically. Based on a customer value hierarchy model, this chapter proposes a customer demand analysis method and proposes ways to capture customer demand knowledge. Then, we present a novel product recommendation approach, which involves the customer value hierarchy model into traditional recommender systems. Through the above steps, the telecom operators can get their customer demand and respond to their demand automatically.
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Graham, Cosmo, and Tony Prosser. "Regulatory Structures and Competition Law." In Privatizing Public Enterprises. Oxford University PressOxford, 1991. http://dx.doi.org/10.1093/oso/9780198273394.003.0006.
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Abstract One of the claims for privatization has been that, by freeing the industries from government control and subjecting them to the disciplines of the market-place, industrial efficiency would be improved. It is important to realize that privatization, in the sense of selling public sector assets, and liberalization, subjecting industries to competitive forces, are conceptually distinct. It is possible to retain industries within the public sector and subject them to greater competition; indeed, this was attempted with British Telecom, gas, and electricity before their eventual sale. However, there are limitations to this solution. Although some of the nationalized industries operated in competitive markets, the major utilities-British Telecom, British Gas, electricity, and water-all contain large elements of natural monopoly so, in some respects, competition was not a viable option. A second constraint was that, in order to ensure a successful flotation, the Government needed the co-operation of the incumbent management. Management has naturally been hostile to increasing competition, especially by splitting up an industry. Indeed, this has only happened so far on the generating side of the electricity supply industry, even though it was a possible option in gas and telecommunications. Finally, it should be noted that splitting up the public corporations would have a detrimental effect on the sale price of the shares (Helm 1988).
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Jelassi, Sofiene, Habib Youssef, and Guy Pujolle. "Perceptual Quality Assessment of Packet-Based Vocal Conversations over Wireless Networks." In Wireless Technologies. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-61350-101-6.ch204.
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In this chapter, the authors describe the intrinsic needs to effectively integrate interactive vocal conversations over heterogeneous networks including packet- and circuit- based networks. The requirement to harmonize transport networks is discussed and a foreseen architecture multi -operators and -services is presented. Moreover, envisaged remedies to the ever increasing network complexity are also summarized. Subjective and objective methodologies to evaluate voice quality under listening and conversational conditions are thoroughly described. In addition, software- and emulation- based frameworks developed in order to evaluate and improve voice quality are rigorously described. This chapter stresses parametric model-based assessment algorithms due to their ability to be useful for on-line network management. In particular, the authors describe parametric assessment algorithms over last-hop wireless Telecom networks and packet-based networks. The last part of this chapter describes several management applications which consider users’ preferences and providers’ needs.
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Johnson, Chris W. "The Telecoms Inclusion Principle." In Critical Information Infrastructure Protection and Resilience in the ICT Sector. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-2964-6.ch014.
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Communications and information technologies play an increasingly important role both within and between national critical infrastructures. From the food that we eat to the water that we drink, to the energy that we use across all modes of transportation to the systems that protect us when we travel in those systems; we rely on information infrastructures. These interdependencies will increase rapidly in coming years. For instance, the European SESAR programme and the US NextGen initiative are using computational systems to increase the efficiency and maintain the safety of air traffic management with increasing numbers of flights. Similarly, a range of ‘smart grid’ initiatives depend upon computational infrastructures to coordinate the supply and demand of renewable and conventional power sources. The benefits that are provided by telecommunications and information technologies also creates new vulnerabilities, for instance, it is increasingly difficult for national critical infrastructures to recover and reorganise their service provision in the aftermath of computational failures. It is for these reasons that this chapter proposes a telecoms inclusion principle. This states that it order to assess the resilience of any national critical infrastructure we must consider the failure modes and resilience capabilities of telecommunications infrastructures. A consequence of this principle is that the failure of telecommunications infrastructures must be considered in all contingency plans, in drills and exercises, as well as the recovery strategies that are used to mitigate the consequences of an adverse event.
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Bricon-Souf N., Beuscart-Zéphir M-C, Watbled L., Anceaux F., and Beuscart R. "Information and Logistics for Homecare." In Studies in Health Technology and Informatics. IOS Press, 2002. https://doi.org/10.3233/978-1-60750-934-9-729.
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TELECOS is a regional project whose ambition is to use new cooperation tools, in the context of homecare, in order to facilitate the coordinated cooperative work of health actors. Homecare can improve the quality of life for the patient and reduce costs but it also induces a lot of difficulties during organisation and care. We aim at knowing more about the activity of cooperation in the homecare context and proposing a cooperation platform which answers to the specific needs generated during homecare and which integrates new applications. In this paper, we present the results of our study of homecare. The activity analysis leads us to determine two specific processes : one concerns the implementation of human and material resources and design of the homecare protocol (the logistics process) and the other concerns the coordination of the healthcare actors during effective homecare (the care process). The first process is composed of five main phases during which an healthcare professional is required as coordinator. We then present the Worklow model used to represent the cooperation activity in homecare. We describe the activity : the tasks and sub- tasks are represented in a declarative way. We then briefly present our prototype, devoted to homecare management, implementing the different phases of the information process, developed in JAVA.
Conference papers on the topic "Telecom order management"
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Al -Musawi, Abbas N., Batool M. Al –Mahdawi, and Rusol N. Al-Tameemi. "Impact of Ethical Leadership on Team Performance: the Mediating Role of Resolution Efficacy and Individual Performance." In 2020 International Conference on Resources Management. Koya University, 2021. http://dx.doi.org/10.14500/icrm2020.gen308.
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The purpose of this study is to investigate the impact of ethical leadership on team performance with mediating role of resolution efficacy and individual performance. Design/Methodology/Approach: This study is conducted in telecom sector of Qatar; self-administrative questionnaire is used for data collection. The collected data for the study was tested with the help of two statistical software SPSS and AMOS. Different tests were run in order to test the research hypothesis and confirm it objectives, i.e., descriptive, correlation KMO and factor loading, CFA and SEM. Findings: The findings of the study indicated that ethical leadership has positive and significant impact on team performance in Qatar telecom sector. Results also prove that resolution efficacy and individual performance significantly mediates between ethical leadership and team performance. Implications: This study will be significant both theoretically and practically. In theory, evidence in the literature on the study topic will increase. In the practical field, this study will help in implementing the teamwork in telecom sector of Qatar to improve it outcomes. Policymakers can also benefit from the study as it will help those updating policies on ethical leadership for positive outcomes. Originality/Value: The study presents a research model that is investigated for the first time in the telecom sector of Qatar.