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Journal articles on the topic 'Telecommunications service providers'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Angga, Kusuma Bayu Viargo, In'am Hikami Mokhamad, Hardiyanto Rudy, Fatkhul Huda M., Isadika Ahmad, and Fariz Fadillah Mardianto M. "PREDICTION OF TELECOMMUNICATION SERVICE PROVIDERS' STOCK PRICES IN INDONESIA TO SUPPORT THE DIGITAL ECONOMY." INTERNATIONAL JOURNAL OF MATHEMATICS AND COMPUTER RESEARCH 10, no. 07 (2022): 2785–88. https://doi.org/10.5281/zenodo.6786279.

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Telecommunication services are one of the most important aspects to support the sustainable development of the digital economy. The study aims to predict the stock price of the two largest companies in Indonesia in the telecommunications sector during the pandemic. The statistical method used to determine stock price prediction is based on Monte Carlo simulations. From the results, if the MAPE values are less than 10% are said to be accurate and can be used as consideration for investors to support telecommunications service providers in Indonesia.

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Singh, N. P., and Manisha Kaushik. "Critical Analysis of Growth Strategies for Telecom Stake Holders in Rural India." International Journal of Information Communication Technologies and Human Development 5, no. 2 (2013): 59–85. http://dx.doi.org/10.4018/jicthd.2013040105.

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Telecommunications has provided an excellent mean to connect people, businesses, communities and countries across the globe. Quality of life has improved tremendously with the development of communications and related technologies. In spite of excellent growth of telecommunications services and reduction in tariff the benefits of telecommunication technologies have not reached to the poor segment of the population in the emerging and developing countries. India is no exception to it. There is wide gap between teledensity in urban and rural areas in India. The research paper discusses the effor

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Khursanov, Rustam. "DEFINITION AND SPECIFIC CHARACTERISTICS OF TELECOMMUNICATION SERVICES CONTRACT." Review of Law Sciences 6, no. 3 (2022): 34–42. http://dx.doi.org/10.51788/tsul.rols.2022.6.3./lloy9324.

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The formation of social life and economic relations is not possible without telecommunications today. This service is provided by the operator or providers on the basis of an agreement concluded with the user or subscriber. The progress and development of telecommunication services in the future may lead to the transformation of this service into one of the types of household services. Telecommunications services in Uzbekistan are proposed to be established at the level of the Constitution and thereby guarantee the right of citizens to access telecommunications networks, in particular, the Int

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Bishop, Norman. "Telecommunications service providers as payment facilitators." European Business Review 99, no. 4 (1999): 228–34. http://dx.doi.org/10.1108/09555349910281414.

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Jahan, Noor Firdoos, and Hadi Salah Abdurrahman Atiat. "The Influence of Marketing Communication Tools on Customers’ Satisfaction Towards Mobile Phone Service Provider Companies in Jordan." Journal of Business and Management Studies 3, no. 1 (2021): 58–65. http://dx.doi.org/10.32996/jbms.2021.3.1.6.

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The current study aims to identify the influence of marketing communications tools to achieve customer's satisfaction towards mobile phone service provider companies in Jordan by activating the marketing communications tools to achieve customer's satisfaction and identify the extent of its effectiveness on the mobile phone companies. In this study, the researcher used the descriptive and analytical approach method to describe the phenomenon in question, which evaluates the role of marketing communications tools to achieve customer's satisfaction concerning the mobile phone service providers' c

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Maļkeviča, Viktorija, Anda Zvaigzne, and Sandra Murinska. "EXAMINATION OF MOBILE COMMUNICATION SERVICE PROVIDERS IN LATVIA." Journal of Regional Economic and Social Development 1, no. 12 (2020): 118. http://dx.doi.org/10.17770/jresd2020vol1.12.5393.

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The development of telecommunications plays an essential role in the economy, as it affects the opportunities for communication between economic actors at both the national and global levels. Today mobile communication companies, which provide quality communication and information retrieval opportunities through the variety of their services, technological features and tariff plans, are important telecommunication providers. The aim of the present research is to examine the leading mobile communication service providers in Latvia by employing the theoretical findings of communication technolog

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Sundari, Sundari, and Fitriah Fitriah. "TINJAUAN HUKUM TERKAIT TAWARAN KREDIT TANPA AGUNAN (KTA) MELALUI SHORT MESSAGE SERVICE (SMS)." Solusi 20, no. 1 (2022): 64–76. http://dx.doi.org/10.36546/solusi.v20i1.432.

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Related to Short Message Service (SMS) received from banks actually the government has provided protection for consumers of telecommunication service users, among others through the Regulation of the Minister of Communication and Informatics No. 5 of 2021 on the Implementation of Telecommunications (Permenkominfo 5/2021) which stipulates that telecommunication service providers must store telecommunication service customer data as long as telecommunication service customers actively subscribe to telecommunication services. This research aims to see what steps can be legally taken if you feel d

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Hesti Ningsih, Untari, and Eko Wahyudi. "REPRESSIVE PROTECTION FOR JOURNALISTS FOR LEAKAGE OF PERSONAL DATA BY TELECOMMUNICATIONS SERVICE PROVIDERS." JARES (Journal of Academic Research and Sciences) 9, no. 2 (2024): 40–53. http://dx.doi.org/10.35457/jares.v9i2.3572.

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Leakage of personal data is the transmission of data via electronic devices including name, place, date of birth, passcode and electronic address which can be accidentally accessed by unauthorized persons. This study aims to understand the legal protection that can be given to journalists for acts against the law by telecommunications service providers for personal data leakage. This study uses normative research methods by analyzing data in a descriptive-qualitative manner. The results of the research show that actions taken by telecommunication service providers are classified as unlawful ac

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Alamro, Ahmed, and Jennifer Rowley. "Brand strategies of Jordanian telecommunications service providers." Journal of Brand Management 18, no. 4-5 (2010): 329–48. http://dx.doi.org/10.1057/bm.2010.36.

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10

Simanjuntak, Ria Anggraini. "Customer perceptions of mobile telecommunication providers in determining satisfaction and loyalty: focusing on college students." Gema Wiralodra 14, no. 3 (2023): 1047–60. http://dx.doi.org/10.31943/gw.v14i3.576.

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The increased demand for mobile services drives increasingly fierce competition among mobile telecommunications providers in Indonesia. New promotional strategies are needed, and companies are advised to determine the target group of customers to collect objective and adequate information regarding their real needs, such as college students. Therefore, this study examines college students' perceptions of adopting mobile telecommunication provider services in Indonesia. This study especially explains the effects of customer perceptions regarding service quality, price fairness, and brand image

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Gregory, Mark A. "Universal Service in the Spotlight." Journal of Telecommunications and the Digital Economy 3, no. 4 (2015): ii—v. http://dx.doi.org/10.18080/jtde.v3n4.39.

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In the December issue papers cover a range of telecommunications related issues both locally and internationally, including Universal Service, legacy telecommunications equipment and a timely review of the progress of the rollout of Ultra-Fast Broadband in New Zealand. A theme in this issue focuses on Universal Service and provides discussion on what a revised Universal Service should constitute and how this revised Universal Service should be delivered. As the digital transformation of government and community service delivery progresses there is a need to consider how new and upgraded teleco

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Aisah, Rini Susanti, Djatna Taufik, and Ananta Kusuma Wisnu. "Twitter's Sentiment Analysis on Gsm Services using Multinomial Naïve Bayes." TELKOMNIKA Telecommunication, Computing, Electronics and Control 15, no. 3 (2017): 1354–61. https://doi.org/10.12928/TELKOMNIKA.v15i3.4284.

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Telecommunication users are rapidly growing each year. As people keep demanding a better service level of Short Message Service (SMS), telephone or data use, service providers compete to attract their customer, while customer feedbacks in some platforms, for example Twitter, are their souce of information. Multinomial Naïve Bayes Tree, adapted from the method of Multinomial Naïve Bayes and Decision Tree, is one technique in data mining used to classify the raw data or feedback from customers.Multinomial Naïve Bayes method used specifically addressing frequency in the text of the

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Valdez-de-Leon, Omar. "A Digital Maturity Model for Telecommunications Service Providers." Technology Innovation Management Review 6, no. 8 (2016): 19–32. http://dx.doi.org/10.22215/timreview/1008.

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Valdez-de-Leon, Omar. "A Digital Maturity Model for Telecommunications Service Providers." Technology Innovation Management Review 6, no. 8 (2016): 19–32. http://dx.doi.org/10.22215/timreview1008.

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Maillé, Patrick, Bruno Tuffin, and Jean-Marc Vigne. "Technological investment games among wireless telecommunications service providers." International Journal of Network Management 21, no. 1 (2011): 65–82. http://dx.doi.org/10.1002/nem.776.

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Ramli, Ahmad M., Tasya Safiranita Ramli, Ega Ramadayanti, Maudy Andreana Lestari, and Rizki Fauzi. "Collaboration Principles between Telecommunication Operators and Over-The-Top (OTT) Platform Providers in the Context of the Indonesian Job Creation Regulation." Journal of Telecommunications and the Digital Economy 10, no. 1 (2022): 50–66. http://dx.doi.org/10.18080/jtde.v10n1.461.

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As anticipated, the existence of telecommunication regulations has become the focus of public attention as it can provide various protections. Further, the Indonesian Job Creation Law has provided new implications for the telecommunications operators in the form of Government support. Based on the principles of fairness, impartiality and non-discrimination, as well as maintaining service quality, it is expected that the telecommunications operator system in Indonesia will be able to develop and provide the best facilities in keeping with community needs. This has also opened up opportunities f

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Tündik, Máté Ákos, Zsolt Szabó, Attila Hilt, and Gábor Járó. "Fusion of Telecommunications and IT Services Boosted by Application Programming Interfaces." Signals 5, no. 4 (2024): 756–73. http://dx.doi.org/10.3390/signals5040042.

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Our long journey on the road of telecommunications is continuously evolving. We have experienced several technological changes, modernizations, optimizations, and various mergers in the past decades. Virtualization and ‘cloudification’ of legacy telecommunication equipment has made communication networks not only more flexible, but also opened new doors. Brand new types of services have become available thanks to the ongoing fusion of the two domains of telecommunications and IT (Information Technology). This overview paper first discusses the evolution of services with an enhanced focus on mo

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Shanapinda, Stanley. "Retention and disclosure of location information and location identifiers OTT content and communication services." Australian Journal of Telecommunications and the Digital Economy 4, no. 4 (2017): 251. http://dx.doi.org/10.18080/ajtde.v4n4.68.

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This article describes how Australia’s metadata retention and disclosure regime addresses the retention and disclosure of location information and location identifiers by locally licensed telecommunications service providers and those that do not require a licence to operate in Australia. The article specifically looks at over the-top-content and communication services. The retention and disclosure duties are described in contrast to the powers of the law enforcement agencies to access and use location information from free online social networking services, whereas the law seeks to restrict t

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Shanapinda, Stanley. "Retention and disclosure of location information and location identifiers OTT content and communication services." Journal of Telecommunications and the Digital Economy 4, no. 4 (2017): 251–79. http://dx.doi.org/10.18080/jtde.v4n4.68.

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This article describes how Australia’s metadata retention and disclosure regime addresses the retention and disclosure of location information and location identifiers by locally licensed telecommunications service providers and those that do not require a licence to operate in Australia. The article specifically looks at over the-top-content and communication services. The retention and disclosure duties are described in contrast to the powers of the law enforcement agencies to access and use location information from free online social networking services, whereas the law seeks to restrict t

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Aisah Rini Susanti, Ananda Alfiah, Muhammad Isa Firdaus, and M Riziq Sirfatullah Alfarizi. "Analisis Waktu dan Lokasi Klasifikasi Sentimen Twitter Terhadap Kinerja Layanan Provider Telekomunikasi Menggunakan Naïve Bayes." EduInovasi: Journal of Basic Educational Studies 4, no. 3 (2024): 2208–18. https://doi.org/10.47467/edu.v4i3.5989.

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Telecommunications users in Indonesia continue to grow rapidly from year to year. Along with the public's increasing need for communication, whether via SMS, telephone or data services, there is competition among telecommunications providers to attract or retain customers. Customer Opinion shows the level of service quality provided by the provider. Various opinions expressed by customers about telecommunications providers can be known through the social media Twitter. Twitter as a type of microblogging that produces raw data that can overwhelm its users, one solution to this problem is to cla

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Wang, Hsi Tse. "Discussion of the Competitive Strategies of Telecom Operators and Over-the-Top Service Providers from the Perspective of Evolutionary Game Theory." Decision Analysis 17, no. 3 (2020): 260–75. http://dx.doi.org/10.1287/deca.2019.0407.

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Over-the-top (OTT) service refers to content included in basic telecommunications subscriptions without the additional features provided by telecom operators. The booming OTT business has had a huge impact on traditional telecommunications businesses such as voice and short message services, and the sense of crisis among telecommunications operators shows that the channeling trend has become more and more obvious. Faced with competition on the distribution of interests between channels and contents, telecommunications operators and OTT service providers are engaged in a fierce competition and

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Branson, Sarah, and Rene Sugo. "A Next Generation Wholesaler's View of the NBN - How Retail Service Providers can succeed in an NBN world." Australian Journal of Telecommunications and the Digital Economy 4, no. 2 (2016): 82. http://dx.doi.org/10.18080/ajtde.v4n2.59.

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The MNF Group has been operating in the Australian Telecommunications market since 2004. The author of this paper is an employee of the MNF Group and the opinions expressed are those of the author and do not necessarily represent those of the MNF Group.Upgrading the infrastructure of an entire country is a huge undertaking and was deemed necessary with Government intervention in Australia. Had this task been left to private companies, the likelihood is that Australia would continue to experience a huge gap between the cost and availability of high quality, fast speed broadband services between

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Branson, Sarah, and Rene Sugo. "A Next Generation Wholesaler's View of the NBN - How Retail Service Providers can succeed in an NBN world." Journal of Telecommunications and the Digital Economy 4, no. 2 (2016): 82–101. http://dx.doi.org/10.18080/jtde.v4n2.59.

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The MNF Group has been operating in the Australian Telecommunications market since 2004. The author of this paper is an employee of the MNF Group and the opinions expressed are those of the author and do not necessarily represent those of the MNF Group.Upgrading the infrastructure of an entire country is a huge undertaking and was deemed necessary with Government intervention in Australia. Had this task been left to private companies, the likelihood is that Australia would continue to experience a huge gap between the cost and availability of high quality, fast speed broadband services between

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Diakoumi, Gianna, Panagiota Katsakiori, Eva Sgourou, and Stavros Goutsos. "Psychosocial risk factors in telecommunications service providers in Greece." International Journal of Human Factors and Ergonomics 3, no. 2 (2014): 170. http://dx.doi.org/10.1504/ijhfe.2014.067836.

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Setiawan, Ahmad Budi. "POLICY DEVELOPMENT TOWARDS APPLICATION AND CONTENTS SERVICE PROVIDERS ON DIGITAL ECOSYSTEM THROUGH OVER THE TOP." Jurnal Penelitian Pos dan Informatika 8, no. 2 (2018): 169–84. http://dx.doi.org/10.17933/jppi.v8i2.245.

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Increased use of smartphones and the availability of wireless broadband have encouraged the use of Internet-based platforms and services that often compete with similar services based on longer technology. For example services such as Facebook, Skype, and WhatsApp that offer voice or video calls over the Internet compete with traditional SMS and voice calls through telecommunications networks. Such a platform has gained popularity especially in developing countries because calling via the internet is much cheaper than making calls on telecommunications networks. These online applications and s

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Febrianti, Zakiyah, and Lisa Sulistyawati. "Analisis Komparatif Persepsi Kualitas Pelayanan Provider Telkomsel dan Indosat (Studi pada Pengguna Layanan Provider Telkomsel dan Indosat di Surabaya)." J-MAS (Jurnal Manajemen dan Sains) 7, no. 2 (2022): 541. http://dx.doi.org/10.33087/jmas.v7i2.448.

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The telecommunications sector is the most important as a supporter of the economic growth of a city, especially the city of Surabaya. And a city that has a very rapid growth, is a potential market for the telecommunications industry. Both have become a law of reciprocity market. This study aims to identify and analyze differences in perceptions of service quality between Telkomsel providers and Indosat providers. The population used in this study were users of Telkomsel and Indosat service providers in the Surabaya area. The sample required is 50 respondents, namely 50 users who are currently

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Havrysh, Oksana, Stepan Kubiv, Lidia Avramchuk, Maryna Martynenko, Artem Kyrychenko, and Assan Aisulu. "FEATURES OF INCOME FORMATION OF TELECOMMUNICATIONS MARKET ORGANIZATIONS." Financial and credit activity problems of theory and practice 5, no. 52 (2023): 134–48. http://dx.doi.org/10.55643/fcaptp.5.52.2023.4141.

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The theoretical and methodological research presented in the scientific paper aims to identify the potential growth of the revenue level of participants in the telecommunications market, and the identification of potential opportunities and threats to ensure their economic security in order to define effective directions for the communications industry development in the long run.As a result of the research, based on the identification of potential business opportunities, given the availability of potential and competence resources, it has been established that small participants in the commun

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Puspasari, Maya Arlini, and Nia Kurniasih. "Pengembangan Kualitas Pelayanan Produk Telekomunikasi Selular Diatas Kapal Menggunakan Metode Service Quality & Quality Function Deployment." Jurnal Optimasi Sistem Industri 12, no. 1 (2016): 293. http://dx.doi.org/10.25077/josi.v12.n1.p293-300.2013.

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The need for telecommunications, including the category of primary need for the people of Indonesia, one of the important aspects that need to be considered by the telecommunications company is a technological innovation that can cover all of Indonesia to outlying places, not only telecommunications on land even when in the middle of the ocean though. With Cellular Telecommunications Company cooperation to support the availability of telemetry, then develop into the greatest benefit is the availability of the Mobile phone network for the passengers on board, to continue to innovate and deliver

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Saputra, Suyono, and Yulfiswandi Yulfiswandi. "EXPLORING THE IMPACT OF TRUST ON CUSTOMER LOYALTY IN THE TELECOMMUNICATION INDUSTRY." JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW 7, no. 1 (2023): 139–43. http://dx.doi.org/10.22437/jbsmr.v7i1.28307.

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This study explores the impact of brand experience, service quality, customer satisfaction, and trust on customer loyalty within the mobile telecommunications sector in Batam City. The participants of this research were residents of Batam who utilized cellular telecommunications services. Data was collected through an online questionnaire via Google Forms, targeting 300 respondents who were customers of mobile telecommunications services. The data analysis revealed several key findings: 1. A significant positive relationship exists between brand experience and customer loyalty. 2. Service qual

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Setiawan, Ahmad Budi. "POLICY DEVELOPMENT TOWARDS APPLICATION AND CONTENTS SERVICE PROVIDERS ON DIGITAL ECOSYSTEM THROUGH OVER THE TOP." Jurnal Penelitian Pos dan Informatika 8, no. 2 (2018): 169. http://dx.doi.org/10.17933/jppi.2018.080206.

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<p><em>Increased use of smartphones and the availability of wireless broadband have encouraged the use of Internet-based platforms and services that often compete with similar services based on longer technology. For example services such as Facebook, Skype, and WhatsApp that offer voice or video calls over the Internet compete with traditional SMS and voice calls through telecommunications networks. Such a platform has gained popularity especially in developing countries because calling via the internet is much cheaper than making calls on telecommunications networks. These online

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Chigwende, Shylet, and Krishna Govender. "Corporate brand image and switching behavior: case of mobile telecommunications customers in Zimbabwe." Innovative Marketing 16, no. 2 (2020): 80–90. http://dx.doi.org/10.21511/im.16(2).2020.07.

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Mobile telecommunication service providers in Zimbabwe are using a brand image to market their products and minimize brand switching, resulting from increased market competition. A cross-sectional survey was conducted among a convenience sample of 385 participants in Zimbabwe. The sample size was determined using Rao software sample size calculator to extract an acceptable sample from apopulation of 1,973,906 inhabitants. Data were collected using a five-point Likert scale questionnaire and were also tested for reliability and validity using SPSS version 20. It was ascertained that 70% of the

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Hajar, Hassan Al Fazari, Asad Al Zadjali Maryam, and B. Vyas Tejas. "A Study on Consumer Behaviour Regarding Telecommunication Sector in Oman." International Journal of Engineering and Management Research 15, no. 2 (2025): 170–86. https://doi.org/10.5281/zenodo.15430260.

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This research discusses the topic (A study on consumer behaviour regarding telecommunication sector in Oman) this study explores how can telecommunication affect on consumer behaviour in Oman. In the telecommunications industry, consumer behaviour describes how people and companies select, utilise, and engage with telecom services such as internet providers, mobile networks, and digital communication platforms.  Their choices are influenced by a number of variables, such as cost, level of service, reputation of the brand, and developments in technology. Businesses may improve customer exp

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Jamil, Poppy Camenia, and Iffa Vadilla Asâ€™ad. "ANALISIS FINANCIAL DISTRESS MENGGUNAKAN METODE ALTMAN, SPRINGATE, ZMIJEWSKI DAN INTERNAL GROWTH RATE PADA PERUSAHAAN TELEKOMUNIKASI YANG TERDAFTAR DI BURSA EFEK INDONESIA." Journal Of Islamic Finance And Accounting Research 1, no. 2 AGUSTUS (2022): 40–51. http://dx.doi.org/10.25299/jafar.2022.10332.

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Telecommunications service providers are competing to get clients to utilize their services due to the rapid advancement of technology. If, on the other hand, the company is unable to compete, it will go bankrupt. The Altman Z-score, Springate, Zmijewski, and Internal Growth Rate models were used to determine the probability of bankruptcy in telecommunications businesses listed on the BEI. This research uses descriptive analysis method with quantitative approach. The population in this study were telecommunication companies listed on the Indonesia Stock Exchange by using purposive sampling met

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Piason, Viriri,, Muranda, Z., Chavunduka, D., and Chimwanda, P. "EFFECTS OF LOYALTY PROGRAMS ON CUSTOMER RETENTION IN THE ZIMBABWEAN MOBILE TELECOMMUNICATION INDUSTRY." International Journal of Education Humanities and Social Science 08, no. 01 (2025): 115–33. https://doi.org/10.54922/ijehss.2025.0891.

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Background: Social entrepreneurship is the use of innovative, sustainable, and market-driven business models to make a beneficial social, environmental, or economic effect. Telecommunications companies' launch of reward programs falls under the category of social entrepreneurship. Several past research has focused on loyalty programs. Globally, the telecommunications industry is heavily saturated, and services are becoming commoditized. Due to that, service providers are vulnerable to high churn rates. Previous research indicates that customer retention in that industry is influenced by promot

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Lee, Stephanie. "Does Bundling Decrease the Probability of Switching Telecommunications Service Providers?" Review of Industrial Organization 50, no. 3 (2016): 303–22. http://dx.doi.org/10.1007/s11151-016-9532-1.

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Zhang, Min, and Katia Passerini. "From Fan-Centric Handset Manufacturing to Intense Product Diversification." International Journal of Interdisciplinary Telecommunications and Networking 12, no. 2 (2020): 22–33. http://dx.doi.org/10.4018/ijitn.2020040102.

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Xiaomi Corporation is a very successful company in the wireless telecommunications industry in China. The company has been able to adopt a “fan-centric” business model that includes extensive input from their customer base on handset design, user interface design, and features for other products/services offered by the company. The “innovation ecosystem” the company created has allowed a recent surge in sales and popularity that provides a model for other wireless telecommunications companies ranging from network service providers to application developers to follow.

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Abimantrana Hasta Prawir. "Analysis of Factors Affecting Internet Customer Satisfaction Service Provider in Jabodetabek." Journal of Information Systems Engineering and Management 10, no. 30s (2025): 938–46. https://doi.org/10.52783/jisem.v10i30s.4943.

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Improvements in telecommunications infrastructure and internet access in Indonesia have driven internet user growth significantly. Based on APJII data (2022), as much as 77% of Indonesia's population will use the internet in 2022, creating great opportunities for internet service providers or Internet Service Providers (ISP). This research aims to analyze the influence of service quality, product quality, price and promotion on ISP customer satisfaction in Indonesia. The method used is a quantitative approach. Data was collected through a survey of respondents who used ISP services, then analy

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Karunaratna, A. C. "Service Quality of Mobile Phone Telecommunications Service Providers: Scale Development - The CCAAT MODEL." Sri Lanka Journal of Marketing 8, no. 1 (2022): 73. http://dx.doi.org/10.4038/sljmuok.v8i1.87.

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Danendra, Ariel Belva, Siti Rahayu, and Fitri Novika Widjaja. "How Positive Word-of-Mouth (Electronic and Face-to-Face) is Influenced by The Quality of Customer Relationships in The Telecommunications Industry." Fokus Bisnis Media Pengkajian Manajemen dan Akuntansi 23, no. 2 (2024): 299–314. https://doi.org/10.32639/pjczkj56.

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This research aims to advance knowledge about the influence of positive behavior from mouth to mouth (WOM) electronically and face-to-face by testing the model of correlation between the quality component of relationship (RQ) and anteseden in the telecommunications service environment with the moderation of Positive Emotional Experience. The study was conducted in one service setting, and thus, the results could not be generalized. The data collected to support the initial variable is distributed to users of telecommunications networks in Indonesia through the Google Forms questionnaire form.

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Widayanto, Widayanto, Leroy Samy Uguy, and Maya Puspita Dewi. "Evaluasi Kebijakan tentang Penyelenggaraan Menara Telekomunikasi terhadap Penyedia Menara Telekomunikasi." Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) 5, no. 1 (2023): 105–12. http://dx.doi.org/10.24036/jmiap.v5i1.597.

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Along with the growth of cellular phone subscribers in Indonesia, cellular network operators continue to strive to build infrastructure to establish broader service coverage areas, thus, increasing the quality of service. Regional Rules & Regulations in DKI Jakarta are intended to regulate the BTS towers within an area. However, they become a barrier for Telecommunications operators to meet the needs of good networks/signals. Changes in the zoning of telecommunication towers can meet the needs of operators and increase customer satisfaction. This study uses qualitative method analysis with

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Anastasia, Elizabeth, Dwi Sekar Ningrum, William Marthianus, and Willis Patrick Onggo. "Perlindungan Konsumen atas Metode Penawaran Negative Option di Indonesia." JURNAL MERCATORIA 12, no. 2 (2019): 111. http://dx.doi.org/10.31289/mercatoria.v12i2.2852.

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Negative Option Method is a bidding method that requires confirmation from consumers in accepting or rejecting an offer. If the customer doesn’t provide confirmation, the business actor assumes that the consumer agrees and will be charged a fee for the offer given. The Negative Option method originating from the United States has actually developed in Indonesia, especially in the provision of telecommunications services. It is not uncommon for Telecommunications Service Providers in Indonesia to offer a particular feature that requires confirmation of rejection or cancellation from consumers v

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CUNHA, AMERICO BRIGIDO. "CONVERGENCE AND INNOVATION IN TELECOMMUNICATION SERVICES: AN ASSESSMENT FROM THE PERSPECTIVE OF THE COMPLEMENTARY ASSETS AND DYNAMIC CAPABILITIES THEORIES." International Journal of Innovation and Technology Management 06, no. 01 (2009): 41–58. http://dx.doi.org/10.1142/s0219877009001534.

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Most of the telecommunications service providers, TSPs, are running their businesses based on few profitable services from the eighties, despite the fact that new network technologies have already been disposed of the organization infrastructures to provide new convergent services. The introduction of new telecommunications services seems to lag behind the rate of technological innovations in network equipment and the devices of end users. Consequently, this paper investigates whether or not the internal resources configuration of the Brazilian TSPs is affecting their capacity for services inn

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Al-Zadjali, Mohamed, and Kamla Ali Al-Busaidi. "Empowering CRM Through Business Intelligence Applications." International Journal of Knowledge Management 14, no. 4 (2018): 68–87. http://dx.doi.org/10.4018/ijkm.2018100105.

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The application of business intelligence (BI) techniques for knowledge discovery and decision support empowers organizations in different functions. This article examines the impacts of BI on customer relationship management (CRM) functions (marketing, sales and customer services) in the telecommunications sector. The literature found that BI application in CRM in a telecommunications context is limited but necessary due to the high rate of competition between service providers and the massive data generated by subscribers. This study surveyed employees' perspectives from telecommunications co

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Candice, 1. Candy So Suk Yi (Candice), Eric Yung, Dr Samuel Lee, Dr Christopher Fong, and Shilpi Tripathi. "Blockchain technology impact HR hiring and off-boarding practices in the Telco sector in Hong Kong." International Journal of Scientific Research and Management (IJSRM) 8, no. 04 (2020): 1695–702. http://dx.doi.org/10.18535/ijsrm/v8i04.em02.

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A Deloitte (2016) survey report states that blockchain technology can have an impact on the telecommunications industry in preventing fraud, identifying as-a-service and data management, 5G enabling, and IoT connectivity. For example, fraud costs more than USD 38 billion a year. In a panel of industry experts, Carrier Industry is looking for ways to cut costs, boost revenues, and market segments through blockchain technology (Total Telecom, 2018). Blockchain is treated as a breakthrough technology for managing the operation of telecommunications such as identity management, smart contracts, pa

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Muzakir, Ari, and Usman Ependi. "ANALYSIS OF THE USE OF CELLULAR OPERATORS USING THE ANALYTIC HIERARCHY PROCESS METHOD." Journal of Information Systems and Informatics 1, no. 1 (2019): 29–38. http://dx.doi.org/10.33557/isi.v1i1.5.

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The development of technology in the telecommunications sector is now easier to be enjoyed by the community. Almost all regions have been able to enjoy the ease of access to information through telecommunications networks. Telecommunications service providers certainly have competed in such a way as to be able to hold users to remain loyal to the provider used. From several surveys conducted, there are still many users who cannot be loyal to use the services of these providers. The increasing number of communication network providers makes users more choices. Various ways are carried out by co

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Muzakir, Ari, and Usman Ependi. "ANALYSIS OF THE USE OF CELLULAR OPERATORS USING THE ANALYTIC HIERARCHY PROCESS METHOD." Journal of Information Systems and Informatics 1, no. 1 (2019): 29–38. http://dx.doi.org/10.33557/journal-isi.v1i1.5.

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The development of technology in the telecommunications sector is now easier to be enjoyed by the community. Almost all regions have been able to enjoy the ease of access to information through telecommunications networks. Telecommunications service providers certainly have competed in such a way as to be able to hold users to remain loyal to the provider used. From several surveys conducted, there are still many users who cannot be loyal to use the services of these providers. The increasing number of communication network providers makes users more choices. Various ways are carried out by co

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Muzakir, Ari, and Usman Ependi. "ANALYSIS OF THE USE OF CELLULAR OPERATORS USING THE ANALYTIC HIERARCHY PROCESS METHOD." Journal of Information Systems and Informatics 1, no. 1 (2019): 29–38. http://dx.doi.org/10.33557/journalisi.v1i1.5.

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The development of technology in the telecommunications sector is now easier to be enjoyed by the community. Almost all regions have been able to enjoy the ease of access to information through telecommunications networks. Telecommunications service providers certainly have competed in such a way as to be able to hold users to remain loyal to the provider used. From several surveys conducted, there are still many users who cannot be loyal to use the services of these providers. The increasing number of communication network providers makes users more choices. Various ways are carried out by co

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Barrionuevo Silva, Rodolfo Rodrigues, Adriana de Paula Lacerda Santos, and Osíris Canciglieri. "Agile Product Development Model Focused on the Telecommunication Service." Advanced Materials Research 988 (July 2014): 691–94. http://dx.doi.org/10.4028/www.scientific.net/amr.988.691.

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The Telecommunications Industry has a highly competitive and constant technological innovation scenario. Therefore, its Product Development Process (PDP) must have adequate structure and agility. In this context, this article presents a structure of the PDP to providers of telecommunications services. This proposal was based on literature review and in two case studies in Brazil.

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Fahad Mtupa, Bunusu, Dauda Adeyemi Ariyoosu, and Ayomide Oluwafemi Tifase. "AN EXPLORATION OF THE IMPLICATION OF THE BURDEN OF MULTIPLE TAXATION ON THE TELECOMMUNICATIONS SECTOR." Uganda Pentecostal University Journal of Sustainable Development 1, no. 1 (2025): 1–16. https://doi.org/10.69612/upujsd-2025-11-011.

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The telecommunications services have witnessed exponential growth in the recent past. This is not unconnected with developments in Information and Communications Technology. Despite this growth, the telecommunications industry has been bedevilled with high and multiple taxation, the resultant effect of which has adversely hindered the overall development in the telecommunications sector. This paper therefore seeks to examine the issue of multiple taxation and how it has impacted on quality telecommunications services. The methodology employed in this paper is doctrinal with the use of both pri

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Mbanje, Samson, and Orthodox Tefera. "Drivers and risk of business process outsourcing in South African mobile telecommunication industry." International Journal of Research in Business and Social Science (2147- 4478) 12, no. 4 (2023): 123–35. http://dx.doi.org/10.20525/ijrbs.v12i4.2544.

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Mobile telecommunications service providers outsource various activities like logistics, assembly operations, manufacturing and design. However, little research has been conducted in Southern Africa to establish the actual drivers triggering mobile telecommunication companies to implement business process outsourcing (BPO) and the risks associated with implementation. This research aims to redress the existing knowledge gap and the limited body of literature by conducting research to establish the drivers and risks of implementing BPO. A structured, closed-ended questionnaire collected raw dat

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