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Journal articles on the topic 'This study was set out to evaluate patient satisfaction with pharmaceutical services'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Ghulam, Mustafa Noman Ul Haq Aqeel Nasim *. Maria Tahir Sohail Riaz. "ASSESSMENT OF PATIENT'S SATISFACTION WITH PHARMACEUTICAL SERVICES AND HEALTHCARE FACILITIES IN TERTIARY CARE HOSPITALS QUETTA, PAKISTAN." Indo American Journal of Pharmaceutical Sciences 04, no. 11 (2017): 4435–42. https://doi.org/10.5281/zenodo.1065094.

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Patient satisfaction assessment is regarded as a major pointer of the quality of the pharmacy services patients received in the tertiary care hospitals Quetta. This study was set out to evaluate patient satisfaction with pharmaceutical services. The evaluation of various literatures supports the level of patient satisfaction in various studies. A critical but defective situation in healthcare is that patient satisfaction has not been taken seriously enough; patient satisfaction and patient trust demonstrate patient loyalty and satisfaction are directly linked to services, recommending the hosp

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Soeiro, Orlando Mario, Noêmia Urruth Leão Tavares, José Miguel do Nascimento Júnior, et al. "Patient satisfaction with pharmaceutical services in Brazilian primary health care." Revista de Saúde Pública 51 (September 22, 2017): 21s. http://dx.doi.org/10.11606/s1518-8787.2017051007145.

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OBJECTIVE: To evaluate patient satisfaction with pharmaceutical services in Brazilian primary health care. METHODS: This is a cross-sectional, exploratory, and evaluative study on a representative sample from the five Brazilian geopolitical regions resulting from the Pesquisa Nacional sobre Acesso, Utilização e Promoção do Uso Racional de Medicamentos – Serviços, 2015 (PNAUM – National Survey on Access, Use and Promotion of Rational Use of Medicines – Services, 2015). The outcome was the patient’s satisfaction, obtained using the item response theory. Associations were tested using Pearson’s C

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Barrios-Ipenza, Fernando, Arturo Calvo-Mora, Félix Velicia-Martín, Fernando Criado-García, and Antonio Leal-Millán. "Patient Satisfaction in the Peruvian Health Services: Validation and Application of the HEALTHQUAL Scale." International Journal of Environmental Research and Public Health 17, no. 14 (2020): 5111. http://dx.doi.org/10.3390/ijerph17145111.

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During recent years, public–private partnerships (PPPs) in the health sector have been an attractive alternative for improving healthcare services in developing countries such as Peru. Therefore, it is fundamental to consider a comprehensive set of healthcare qualities, like the HEALTHQUAL scale, when we measure dimensions of healthcare service quality. Currently, no studies have applied HEALTHQUAL in Peruvian hospitals. The purposes of this study were to (1) validate and evaluate the application of the HEALTHQUAL scale to measure user satisfaction in outpatient services at two PPP hospitals i

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Al Zaidan, Manal, Azza Mustafa Mohammed, Mohamed Izham Mohamed Ibrahim, Mashael Al Mahmoud, Samya Al Abdulla, and Mohamed Ghaith Al-Kuwari. "Pharmaceutical Care Service at Primary Health Care Centers: An Insight on Patient Satisfaction." International Journal of Clinical Practice 2022 (March 31, 2022): 1–7. http://dx.doi.org/10.1155/2022/6170062.

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Background. Patient’s health care experiences and satisfaction are frequently used as a healthcare quality indicator. Aim. The study aims to evaluate the level of patient satisfaction with the pharmacy services provided at the Primary Health Care Corporation’s (PHCC) pharmacies in Qatar. Methods. This study is a cross-sectional survey conducted in December of 2019. The study’s setting is the Primary Health Care centers’ pharmacies. All adult patients (≥18 years old) with mobile phone numbers documented on file who had their prescription orders filled at the PHCC’s pharmacy units in 2019 were i

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Ekadipta, Ekadipta, Muhammad Zuhriyanto, and Siti Nurahayu. "EVALUASI WAKTU TUNGGU RESEP OBAT TERHADAP KEPUASAN PASIEN RAWAT JALAN DI INSTALASI FARMASI RUMAH SAKIT ASSYIFA KOTA TANGERANG." Jurnal Ilmu Farmasi dan Farmasi Klinik 19, no. 1 (2022): 40. http://dx.doi.org/10.31942/jiffk.v19i1.6682.

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ABSTRACTHospital is an important health service center and is needed to meet health needs. This study aims to evaluate the waiting time for prescription non-concoction and concoction medicines based on the hospital's minimum service standards and their effect on general outpatient satisfaction at the Pharmacy Installation of RSIA Assyifa, Tangerang. This study used a descriptive research design of outpatients who redeemed non-concoction and concoction medicines. Calculation of the waiting time for prescription services for non-concoction and concoction medicine is using a digital clock. Satisf

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Prima Dewi Kusumawati, Adani Dinanhashfi Hersariti, Ajeng Rahardyani Hersariti, and Ardilla Oktaviana. "Quality of Pharmacological Services at Jasem Sidoarjo General Hospital." Journal of Community Engagement in Health 7, no. 1 (2024): 97–102. http://dx.doi.org/10.30994/jceh.v7i1.525.

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Pharmaceutical service is a direct service that is responsible for patients regarding pharmaceutical preparations to achieve definite results in order to improve the patient's quality of life. Pharmacists must understand and be aware of the possibility of errors occurring in the service process and even in medication (medication errors). Medication errors are events that cause harm to patients due to the use of medication while being treated by health workers that could have been prevented. Therefore, pharmacists in carrying out their practices must comply with existing standards to avoid this

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Sylvia, Sylvia, Reky Martin, and Fatimah Febriani. "PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) DAN MANAGEMENT PROJECT DALAM MENINGKATKAN KUALITAS DAN KINERJA PADA PT. KIMIA FARMA, TBK." Jurnal Bina Manajemen 11, no. 2 (2023): 309–28. http://dx.doi.org/10.52859/jbm.v11i2.332.

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The quality and performance of a given pharmaceutical company determines the success of competition in meeting patient satisfaction and is one of the important things that determines business development strategy and maintains the quality of the pharmaceutical company itself. Total Quality Management (TQM) is amanagement system used to improve service quality and help achieve targets set by an organization. This research is an observational study using interviews through questionnaires conducted at 40 Kimia Farma pharmacy outlets in Batam with the aim of analyzing the implementation of Total Q

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8

Snooks, Helen, Kerry Bailey-Jones, Deborah Burge-Jones, et al. "Predictive risk stratification model: a randomised stepped-wedge trial in primary care (PRISMATIC)." Health Services and Delivery Research 6, no. 1 (2018): 1–164. http://dx.doi.org/10.3310/hsdr06010.

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BackgroundWith a higher proportion of older people in the UK population, new approaches are needed to reduce emergency hospital admissions, thereby shifting care delivery out of hospital when possible and safe.Study aimTo evaluate the introduction of predictive risk stratification in primary care.ObjectivesTo (1) measure the effects on service usage, particularly emergency admissions to hospital; (2) assess the effects of the Predictive RIsk Stratification Model (PRISM) on quality of life and satisfaction; (3) assess the technical performance of PRISM; (4) estimate the costs of PRISM implement

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D’Souza, A., C. Hawley, L. Davies, S. Manning, and P. J. Flann. "An evaluation of the effectiveness of a lipid clinic in identifying people with familial hypercholesterolaemia and reducing their risk of cardiovascular disease." International Journal of Pharmacy Practice 30, Supplement_2 (2022): ii19. http://dx.doi.org/10.1093/ijpp/riac089.021.

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Abstract Introduction The NHS Long Term Plan aims to ‘prevent up to 150,000 heart attacks, strokes and dementia cases over the next 10 years’.1 People with Familial Hypercholesterolaemia (FH) are considered to be at high-risk of heart attack, stroke and dementia but an estimated 90% remain undiagnosed.1 The Chesterfield and Dronfield Primary Care Network were commissioned to set-up a 12-month pharmacist-led clinic across 9 practices to identify, treat and refer FH patients. Patients with suspected FH benefit from referral to specialist services.2 Aim This study aimed to evaluate the number of

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10

Al Zabadi, Hamzeh, Renad Shraim, Raya Sawalha, and Abdulsalam Alkaiyat. "Outpatients satisfaction and perceptions toward pharmaceutical services in public and private hospitals in Palestine: a cross-sectional study." Journal of Pharmaceutical Policy and Practice 16, no. 1 (2023). http://dx.doi.org/10.1186/s40545-023-00608-2.

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Abstract Background Pharmaceutical care is an essential component of healthcare services, and patient satisfaction with these services is crucial for improving overall health outcomes. We aimed to evaluate patient satisfaction and perception with pharmaceutical care services provided at public and private hospitals for outpatient pharmacies. This study can provide insights into the quality of pharmaceutical services provided in both settings and identify areas for improvement. Materials and methods A cross-sectional 1-month study was conducted in three hospitals in Nablus city in the Northern

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11

Soeiro, Orlando Mario, Noêmia Urruth Leão Tavares, José Miguel do Nascimento Júnior, et al. "Patient satisfaction with pharmaceutical services in Brazilian primary health care." REVISTA DE SAÚDE PÚBLICA (ONLINE 51 (September 22, 2017). https://doi.org/10.11606/S1518-8787.2017051007145.

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OBJECTIVE: To evaluate patient satisfaction with pharmaceutical services in Brazilian primary health care. METHODS: This is a cross-sectional, exploratory, and evaluative study on a representative sample from the five Brazilian geopolitical regions resulting from the Pesquisa Nacional sobre Acesso, Utilização e Promoção do Uso Racional de Medicamentos – Serviços, 2015 (PNAUM – National Survey on Access, Use and Promotion of Rational Use of Medicines – Services, 2015). The outcome was the patient's satisfaction, obtained using the item response theory. Associations were tested using Pearso

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12

Huang, Ruijian, Siyu Ding, Yue Xiao, et al. "Development and validation of a patient satisfaction survey for pharmaceutical service at primary care settings." International Journal for Quality in Health Care, July 6, 2023. http://dx.doi.org/10.1093/intqhc/mzad053.

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Abstract Background Patient satisfaction is a key quality indicator of pharmacy service. However, there are few studies that develop and validate patient satisfaction surveys applied to pharmaceutical services in primary care settings. It is imperative to establish a well-validated multidimensional instrument for evaluating the viability and sustainability of pharmacy service across geographically diverse regions in low- and middle-income countries. Methods To develop and validate patient satisfaction instrument for community pharmaceutical services, we carried out a cross-sectional survey in

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13

Sriwijaya, Reza Agung. "Evaluasi pelayanan kefarmasian dan mengukur tingkat kepuasan, waktu tunggi pelayanan resep dokter di puskesmas betung kota kabupaten banyuasin." Jurnal Ilmiah Farmasi, January 31, 2022, 54–59. http://dx.doi.org/10.20885/jif.specialissue2022.art7.

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Background: Pharmaceutical services play an important role in the success of patient treatment in health centers, therefore it is necessary to evaluate the management of pharmaceutical preparations and clinical pharmacy services and see the level of patient satisfaction and waiting time for prescriptions in health centers by comparing those stipulated in the regulation of the minister of health no 74 of 2016 and no 129 year 2008 Objective: The purpose of this study was to evaluate the management of Consumable Medical Materials (BMHP) services, clinical pharmacy services based on Minister of He

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Thang, Do Xuan, Hoang Anh Tuan, Cuc Thi Thu Nguyen, Diep Tran Phuong, Le Thu Thuy, and Trung Nguyen Duc. "A Cross‐Sectional Study of Patients Satisfaction With the Pharmacy Services at the 108 Military Central Hospital: Determinants and Implications." Health Science Reports 8, no. 5 (2025). https://doi.org/10.1002/hsr2.70868.

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AbstractBackground and AimsPatient satisfaction is a critical metric for assessing the quality of pharmaceutical services in healthcare systems. This study aims to build a questionnaire with various items to comprehensively evaluate patient satisfaction with pharmacy services at the 108 Military Central Hospital and to identify key influential factors in their perception.MethodsThe cross‐sectional survey was conducted from August 2023 to October 2023. The face and content validity were assessed by experts. The questionnaire's internal consistency (Cronbach's alpha) and construct validity (expl

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15

Paul, Nsirimobu Ichendu, and Rosemary Ogochukwu Ugwu. "Caregivers/Patients Perception and Satisfaction with Outpatient HIV Services at the University of Port Harcourt Teaching Hospital (UPTH), Port Harcourt, Nigeria." Journal of Scientific Research and Reports, January 1, 2020, 1–9. http://dx.doi.org/10.9734/jsrr/2019/v25i530197.

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Background: Patient perception and satisfaction is an indicator used to evaluate the quality of healthcare. This study aimed to assess patients’/caregivers’ perception and satisfaction with outpatient HIV services. Methodology: This was a cross sectional study carried out at the Paediatric HIV clinic of the University of Port Harcourt Teaching Hospital, Port Harcourt, Nigeria. Purposive and convenient sampling methods were used to recruit 152 out patients just before they exit the outpatient department (OPD). Exit interviews were conducted with a three-point Likert scale using a Preteste

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16

Hegde, A., M. Andankar, and H. Pathak. "(485) Utility of Dedicated Andrology Services Among Patients at a Public Tertiary Care Hospital in a Developing Country." Journal of Sexual Medicine 20, Supplement_1 (2023). http://dx.doi.org/10.1093/jsxmed/qdad060.457.

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Abstract Introduction Patients with andrological problems especially in developing countries do not readily seek treatment with health care professionals. Various barriers to treatment exist including cultural taboos associated with these problems. This has been an unexplored area among Indian patients especially in the public healthcare domain. Public health care set ups in India deal with a huge volume of patients and many set ups do not have dedicated andrology services to handle such patients. Objective To evaluate utility and satisfaction with Andrology services among patients at a public

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17

Shahnawaz Hamid, Aabid Gulzar Bhat, G.H. Yatoo, and Sajad. "EVALUATION OF PATIENT SATISFACTION IN INPATIENT DEPARTMENT OF A SECONDARY LEVEL HOSPITAL OF SOUTH KASHMIR." Journal of Pharmaceutical Negative Results, October 10, 2022, 1267–86. http://dx.doi.org/10.47750/pnr.2022.13.s06.167.

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INTRODUCTION: This study was undertaken to evaluate patient satisfaction in inpatient departments of a secondary level hospital in South Kashmir, J&K. The experience in the inpatient units in District Hospital Shopian and the able guidance and unstinted encouragement by the supervisory guide motivated the investigator to undertake this study. The review of related literature helped the investigator to get a clear concept about the research topic. METHODOLOGY: For this study the latest edition of HCAHPS Survey Questionnaire (Revised March 2022) was used as the research tool. The information

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Dhanraj, Ganapathy. "Patient Satisfactory Levels Regarding The Dental Treatments In Private Dental Clinic." May 18, 2021. https://doi.org/10.19070/2377-8075-21000488.

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Introduction: The purpose of this study is to evaluate the patient satisfactory levels regarding the dental treatments provided in a private dental clinic. Quality is a noteworthy worry of medicinal services organisations everywhere through out the world. Patients' fulfilment has been examined in numerous schools of dentistry in different nations. Dental objections made by patients may cause a lot of uneasiness and worry among dental care practitioners. It is critical for the calling to advance exclusive expectations of expert lead among dental specialists. Materials and Methods: A cross s

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Li, Qin, Zhao Jin, Yun Liao, Huihua Dai, Jie Meng, and Ling Li. "Exploring information technology utilization and needs in community pharmacies: a cross-sectional survey in Shanghai, China." Frontiers in Pharmacology 16 (February 11, 2025). https://doi.org/10.3389/fphar.2025.1554141.

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BackgroundCommunity pharmacists are critical in managing medication therapy and ensuring patient safety. However, in many countries, including China, challenges such as limited access to real-time patient data, fragmented communication systems, and underdeveloped clinical decision-support tools hinder the effectiveness of pharmacy services. Integrating information technology (IT) into community pharmacies can improve medication management by providing timely access to patient information, enhancing medication safety, and facilitating communication with healthcare providers.ObjectiveThis study

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20

Stuijt, C. C. M., F. Karapinar-Çarkit, C. van de Steeg – van Gompel, T. van Laar, B. J. F. van den Bemt, and M. Heringa. "Feasibility of a Pharmabuddy Care Service for patients with Parkinson’s disease." BMC Health Services Research 24, no. 1 (2024). https://doi.org/10.1186/s12913-024-12057-x.

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Abstract Background Pharmaceutical care for patients with Parkinson’s disease (PD) is complex. Specialized pharmaceutical care provided by a dedicated pharmacy team member (pharmabuddy) for these patients may reduce medication-related problems. The feasibility of this service for PD patients is unknown. Objective To evaluate the feasibility of a Pharmabuddy Care Service (PCS) for PD patients in primary care pharmacies. Methods Pharmabuddies who offered PCS were invited to fill in a questionnaire to evaluate the feasibility of PCS. Patients received a patient questionnaire and were invited for

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21

Fitriah, Rahmayanti, Gracia Therecella Anabella Role Sinaga, and Nurul Mardiati. "ANALISIS WAKTU TUNGGU PELAYANAN RESEP RACIKAN DAN NON RACIKAN DI INSTALASI FARMASI UNIT RAWAT JALAN RUMAH SAKIT SUAKA INSAN BANJARMASIN ANALYSIS OF WAITING TIME FOR CONCOTION AND NON CONCOTION PRESCRIPTION SERVICES IN OUTPATIENT UNIT PHARMACEUTICAL INSTALLATION HOSPITALS SUAKA INSAN BANJARMASIN." Borneo Journal of Pharmascientech 3, no. 1 (2019). https://doi.org/10.51817/bjp.v3i1.212.

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ABSTRAK Waktu tunggu pelayanan resep adalah masa tenggang antara waktu dimulainya pasien menyerahkan resep sampai dengan pasien menerima obat. Waktu tunggu berpengaruh pada kualitas pelayanan dan kepuasan pasien. Penelitian ini bertujuan untuk menganalisis Standar Pelayanan Minimal (SPM) Rumah Sakit dengan jenis pelayanan farmasi yaitu kategori lama waktu tunggu pelayanan resep di Intalasi Farmasi Unit Rawat Jalan Rumah Sakit Suaka Insan Banjarmasin dan pengambilan sampel dengan menggunakan metode purposive sampling. Waktu penelitian yaitu pada bulan April 2018. Dilakukan pengambilan data wakt

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Crocker, Angela, Jill Titterington, and Michelle Tennyson. "An evaluation of a speech and language therapy eating, drinking and swallowing service for adults with intellectual disability." Tizard Learning Disability Review, March 25, 2024. http://dx.doi.org/10.1108/tldr-05-2023-0011.

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Purpose This study aims to evaluate the quality of a speech and language therapy (SLT) swallow service provided to adults with intellectual disability (ID) by exploring the process and outcome factors; to explore the process of what is done to and for the patient including identifying dysphagia, choking and pneumonia risk, typical interventions and management; examine clinical outcomes; and explore the relationship of outcomes with risk factors, satisfaction with the service and the impact of the service on the number of choking incidents and admissions to acute hospital with swallow concerns.

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