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Kadur, Mohita. "Small business ticketing system." [Denver, Colo.] : Regis University, 2007. http://165.236.235.140/lib/MKadur2007.pdf.
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Kulesza, Mateusz J. "E-Park: Automated-Ticketing Parking Meter System." Thesis, Harvard University, 2015. http://nrs.harvard.edu/urn-3:HUL.InstRepos:17417570.
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E-Park is an electronic parking meter system which enables real-time ticketing of illegally parked vehicles. The system is a drop-in replacement for existing curb-side parking meters. It consists of lowpower front-end parking meter hardware and a back-end server that handles the information database management. Wireless network communication enables the parking meter to accept electronic payment, enforce parking regulation, and ticket parking violators by capturing an image of the vehicle license plate. The image is sent to the central server where the license plate number is automatically extracted from the image using an Automated License Plate Recognition (ALPR) algorithm. The meter includes a visual feedback system which tells the driver how to optimally position the vehicle relative to the parking meter. This is done in order to ensure that any images captured by the camera contain a good view of the vehicle license plate. The system relies on solar rechargeable batteries so that it may function completely untethered and without the need for human intervention.
Field tests of the system proved that the visual driver feedback successfully allowed 5 different drivers to consistently position their vehicles at the correct distance relative to the meter. Testing of the OpenALPR algorithm utilized to automatically extract license plate information from the images showed that the relative angle with which the camera views the license plate can be no larger than 55°. Although this presents some limitations, the proposed parking meter architecture introduces redundancies that successfully circumvent this limitation and can ensure that the system achieves ticketing rates upwards of 90% of vehicles.Electrical Engineering
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Gu, Yong Fei. "Web service application : multi-platform Event-Ticketing System." Thesis, University of Macau, 2002. http://umaclib3.umac.mo/record=b1636972.
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Alobailan, Abdulmajeed Mohammed. "United Traffic Ticketing System in Gulf Countries: An Application of Systems Engineering." Digital Commons at Loyola Marymount University and Loyola Law School, 2014. https://digitalcommons.lmu.edu/etd/359.
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With technological advancements reaching heights never before imagined, it is a wonder how a region of the world so greatly in need of such technology has yet to take advantage of it. The Gulf region, comprised of the following countries: Saudi Arabia, Qatar, UAE, Kuwait, Bahrain and Oman, has the finances and the immediate need to implement the latest technological advancements when it comes to their traffic ticketing system. The current system in the Gulf region differs from country to country. Each has its own set of laws and procedures completely independent of one another. As a result, when foreigners commit traffic violations from one of the neighboring countries, they can avoid responsibility by simply crossing over the border.
The paper proposes applying Systems Engineering as being the solution to the traffic ticketing problem in the Gulf region. This solution will entail implementing a uniformed traffic ticketing system ( or UTTS) throughout the Gulf region where all the countries will adopt the same set of traffic laws and procedures. The paper further goes on to discuss and illustrate how the new UTTS is designed by using the Systems Engineering V model, which includes System Architecture, risk assessment, and cost benefit analysis. Included in the design process, quality and lean methods are applied to ensure continuous improvement and eliminate wastes. Thus, from concept, to production, to operation, Systems Engineering is applied throughout the entire process of the creation and implementation of the new UTTS.
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Joice, Joice. "Integrated Ticketing System : Case Study of JABODETABEK and VÄRMLANDSTRAFIK AB." Thesis, Karlstad University, Faculty of Economic Sciences, Communication and IT, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-4571.
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Gustavsson, Kajsa. "How to use a RFID-system for ticketing at a festival." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-98677.
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En undersökning i hur RFID kan användas som biljettsystem på en festival. Analysen bygger på konventsfestivalen NärCon och presenterar vilka fördelar och nackdelar ett nytt system kan tillföra. Resultatet visar att RFID kan skapa flera fördelar och synergieffekter för festivalarrangören.
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Akama-kisseh, Jerome. "EXPLORING COMPUTERIZED TROUBLE TICKETING SYSTEM AND ITS BENEFITS IN VODAFONE GHANA." Thesis, Blekinge Tekniska Högskola, Institutionen för kreativa teknologier, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-15315.
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Today more than ever, Computerized Trouble Ticketing System is becoming a booming information technology system that makes the difference between staying in business in a competitive global telecommunication arena. This quantitative exploratory survey utilised conveniently selected research subjects to explore computerized trouble ticketing system and its inherent benefits in Vodafone Ghana Plc. Cross section of vital data set collected with the aid of structured questionnaires haven been analyzed using descriptive statistics model. The study revealed that, effective and efficient usage of computerized trouble ticketing systems benefit the company in terms of its customer satisfaction, competitive advantage and business intelligence in competitive telecom arena. Nevertheless, the smooth realization of these inherent benefits are constantly challenged by complexity in managing volumes of data generated, intense era of competition, high cost of trouble ticketing system, as well as, rapid technological obsolesce in computerized trouble ticketing applications in telecommunication market. The study recommended for the quick and effective adoption of differentiation strategy, cost leadership strategy and customer relationship management, which are customer-centric measures that can build sustainable long-term customer relationship that can create value for the company, as well as, for the customers.This was Via Adobe Connect
The room was be opened from 09:30 CET (Central European time and thus local time in Sweden), and the presentations began at 10:00.
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Tam, Yee-tak, and 譚以德. "A study of a ticketing office queueing system of a major airline in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B3126766X.
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Tam, Yee-tak. "A study of a ticketing office queueing system of a major airline in Hong Kong /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17982650.
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Zechmeisterová, Olga. "Posouzení objednávkového systému firmy a návrh změn." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-416903.
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Aim of this thesis is to evaluate a current state of the company ticketing tool. The evaluation is going to be performed using analytical methods. Enhancement proposals for process tuning and an effectivity increase of operational IT teams are going to be elaborated based on results of analyses in relation to the strategical company targets and ITIL best practices.
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Vaitkus, Mantas. "Miesto viešo transporto keleivių srautų ir bilietavimo sistemos tyrimo programinė įranga." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2005. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2005~D_20050526_094926-54522.
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The progress of technologies obliges us to look for the most effective solutions to optimize design and development process of enterprise. Automated process and crucial events handling makes enterprise’s work quality better and reduces management costs. There is no exception in the segment of public transport too. A similar purpose software modification was analyzed during MunLt development process. Main advantages and disadvantages were compared. This thesis is concerned with use of the newest software development technologies ant tools in software development of passengers’ flows and ticketing system research. Tools for software management and planning were analyzed in this work. They let us to reduce risk and guaranty software quality. Development of the system architecture fulfills all requirements for software documenting. Software quality tested using structural and functional test cases. The final product satisfies all users’ requirements. Faster time-to-market, reduced costs for investment or reuse are reason why we use new software development tools.
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Ronggosusanto, Teguh Himawan. "STUDY OF INTEGRATED TICKETING SYSTEM OF PUBLIC TRANSPORT IN JAKARTA VS VARMLAND, SWEDEN : A Case Study of TransJakarta Busway and Commuter Train Jabodetabek with Varmlandstrafik AB and Karlstad Buss." Thesis, Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-27121.
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The heightened mobility of people in the DKI Jakarta province andsurrounding area requires balance of the development public transport services.One of service attributes in public transportation is ticketing system. Currently,the ticketing system in Jakarta needs to be improved and still not integrated.Therefore, the importance to develop and implement a new integrated ticketingsystem to increase the competitiveness and attractiveness of public transports. Italso gives an opportunity to the operators in order to implement several of ticketprices. There are some of barriers that faced by operators in development a newintegrated ticketing system such as; institutional issue, resources integration, andfinancial problems.In order to describe and analyse the development of a new integratedticketing system, this thesis uses a qualitative research approach and five sourcesof evidence i.e. documentation, archival records, an interview, direct andparticipant observations through a survey using the form of questionnaires thatdistributed to the public transport users. Further, this study also uses the case ofVärmlandstrafik AB as the comparative study and the theoretical basis of the newservices development as an approach to assess the possibility of implement a newintegrated ticketing system. It aims to investigate the ticketing system phenomenonusing information and data observations as materials to analyse, explore, andprovide depth explanation.By analysing data from a survey of passengers, this study gave a descriptionand explanation related the characteristic and the travel behaviour of passenger,also an assessment of ticketing system that underlies the development a newintegrated ticketing system. Then, using the comparative case study ofVärmlandstrafik AB that already implement an integrated ticketing system and theself-services in provision of public transport services gave an analysis what needsto prepare for implement a new integrated ticketing system consider to theorganizational process. Key word: An integrated ticketing system, TransJakarta Busway, Commuter TrainJabodetabek, New Service Development (NSD)
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Hamilton, Ronald E. "Twenty-first century ticketing." [Denver, Colo.] : Regis University, 2006. http://165.236.235.140/lib/rhamilton2006.pdf.
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Vives, Guasch Arnau. "Contributions to the security and privacy of electronic ticketing systems." Doctoral thesis, Universitat Rovira i Virgili, 2013. http://hdl.handle.net/10803/119683.
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Un bitllet electrònic és un contracte en format digital entre dues parts, l'usuari i el proveïdor de serveis, on hi queda reflectit l'acord entre ambdós per tal que l'usuari rebi el servei que desitja per part del proveïdor. Els bitllets són emprats en diferents tipus de serveis, com esdeveniments lúdics o esportius, i especialment en l'àmbit del transport. En aquest cas permet reduir costos donat l'alt volum d'usuaris, a més de facilitar la identificació del flux de viatges. Aquesta informació permet preveure i planificar els sistemes de transport de forma més dinàmica.
La seguretat dels bitllets electrònics és clau perquè es despleguin a l'entorn real, com també ho és la privadesa dels seus usuaris. La privadesa inclou tant l'anonimitat dels usuaris, és a dir, una acció no s'ha de poder atribuir fàcilment a un determinat usuari, com també la no enllaçabilitat dels diferents moviments d'un determinat usuari.
En aquesta tesi proposem protocols de bitllets electrònics que mantinguin les propietats dels bitllets en paper juntament amb els avantatges dels bitllets digitals. Primerament fem un estat de l'art amb les propostes relacionades, analitzant-ne els requisits de seguretat que compleixen. Presentem un protocol de bitllets electrònics que incorpora els nous requisits de seguretat d'exculpabilitat i reutilització, diferents dels que haviem analitzat, tot complint també la privadesa pels usuaris. Posteriorment, presentem una proposta de bitllets electrònics adaptada als sistemes de pagament depenent de l'ús, bàsicament enfocat al transport, que incorpora tant l'anonimat pels usuaris, com també la enllaçabilitat a curt termini, és a dir, complint la no enllaçabilitat dels diferents moviments del mateix usuari, però permetent la enllaçabilitat de les accions relacionades amb el mateix trajecte (p.ex. entrada i sortida). Finalment, mitjançant una evolució de la mateixa tècnica criptogràfica utilitzada en el sistema de pagament per ús, millorant-ne el temps de verificació per a múltiples bitllets alhora (verificació en ``batch''), presentem una proposta que pot ser útil per a varis sistemes de verificació massiva de missatges, posant com a cas d'ús l'aplicació a sistemes de xarxes vehiculars.An electronic ticket is a digital contract between two parties, that is, the user and the service provider. An agreement between them is established in order that the user can receive the desired service. These tickets are used in different types of services, such as sports or entertainment events, especially in the field of transport. In the case of transport, costs can be reduced due to the high volume of users, and the identification of the travel flow is facilitated. This information allows the forecast and planification of transport systems more dynamically. The security of electronic tickets is very important to be deployed in the real scenarios, as well as the privacy for their users. Privacy includes both the anonymity of users, which implies that an action cannot be easily attributed to a particular user, and also the unlinkability of the different movements of that user. This thesis presents protocols which keep the same security requirements of paper tickets while offering the advantages of digital tickets. Firstly, we perform a state of the art with the related proposals, by analysing the security requirements considered. We then present an electronic ticketing system that includes the security requirements of exculpability and reusability, thus guaranteeing the privacy for users. We later present a proposal of electronic ticketing systems adapted to use-dependant payment systems, especially focused on transport, which includes both the anonymity of users and the short-term linkability of their movements. The related actions of a journey of a determined user can be linkable between them (i.e. entrance and exit of the system) but not with other movements that the user performs. Finally, as an extension of the previous use-dependant payment system solution, we introduce the case of mass-verification systems, where many messages have to be verified in short time, and we present a proposal as a vehicular network use case that guarantees privacy for users with short-term linkability and can verify these messages efficiently.
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Gudymenko, Ivan. "Privacy-preserving E-ticketing Systems for Public Transport Based on RFID/NFC Technologies." Doctoral thesis, Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2015. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-168906.
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Pervasive digitization of human environment has dramatically changed our everyday lives. New technologies which have become an integral part of our daily routine have deeply affected our perception of the surrounding world and have opened qualitatively new opportunities. In an urban environment, the influence of such changes is especially tangible and acute. For example, ubiquitous computing (also commonly referred to as UbiComp) is a pure vision no more and has transformed the digital world dramatically. Pervasive use of smartphones, integration of processing power into various artefacts as well as the overall miniaturization of computing devices can already be witnessed on a daily basis even by laypersons. In particular, transport being an integral part of any urban ecosystem have been affected by these changes.
Consequently, public transport systems have undergone transformation as well and are currently dynamically evolving. In many cities around the world, the concept of the so-called electronic ticketing (e-ticketing) is being extensively used for issuing travel permissions which may eventually result in conventional paper-based tickets being completely phased out already in the nearest future. Opal Card in Sydney, Oyster Card in London, Touch & Travel in Germany and many more are all the examples of how well the e-ticketing has been accepted both by customers and public transport companies.
Despite numerous benefits provided by such e-ticketing systems for public transport, serious privacy concern arise. The main reason lies in the fact that using these systems may imply the dramatic multiplication of digital traces left by individuals, also beyond the transport scope. Unfortunately, there has been little effort so far to explicitly tackle this issue. There is still not enough motivation and public pressure imposed on industry to invest into privacy. In academia, the majority of solutions targeted at this problem quite often limit the real-world pertinence of the resultant privacy-preserving concepts due to the fact that inherent advantages of e-ticketing systems for public transport cannot be fully leveraged.
This thesis is aimed at solving the aforementioned problem by providing a privacy-preserving framework which can be used for developing e-ticketing systems for public transport with privacy protection integrated from the outset. At the same time, the advantages of e-ticketing such as fine-grained billing, flexible pricing schemes, and transparent use (which are often the main drivers for public to roll out such systems) can be retained.
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Dambrauskienė, Daiva. "Klaipėdos miesto subalansuota susisiekimo sistema." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2004. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2004~D_20040721_155814-45506.
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The subject of the work is Sustaqinable transportation system in Klaipeda city. The work covers the analysis of the importance of the transportation system in Klaipeda city in the context of global transportation system in Lithuania and EU. It provides with a number of soliutions corresponding to the provisions of White Paper on European Transport policy for 2010 and designed to achieve the sustainability of the existing transportation system. The progressive management of the transportation system invoking strategies and principles of the sustainable policy is proposed as one of the main soliutions for sustainable transportation. The establishment of a unified automatic ticketing system and an innovative transport mode is also proposed for the optimization of the operation of public transport in Klaipeda city. The work includes the research on the formation and the structure of parking places in the central part of Klaipeda city. The action plan and detailed, feasible solutions are proposed for the systematic development of the parking places. Sustainabgle transportation system in Klaipeda city is shaped with a view of creating proper conditions for both society and environment, harmonizing their interaction, and proposing strategy of sustainable transportation system suitable for unique surroundings of the city.
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Watson, Pamela, and n/a. "Changing distribution systems: bon voyage to your travel agent?" University of Canberra. Information Management &Tourism, 2002. http://erl.canberra.edu.au./public/adt-AUC20050726.151525.
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Travel agents, traditionally the sector of the travel and tourism industry that has held a
strong position of power by providing an important link in the distribution channel
between principals and consumers, are now finding their business under threat. Rapid
changes in consumer demand, information technology and business systems are
impacting on travel agency viability around the world.
Increasing distribution costs have seen travel principals aiming to reach their
customers with distribution that is much more direct than in the past, cutting the travel
agent out of the system, or at the very least, reducing agency commissions. Strategic
alliances have also given suppliers - particularly airlines - marketing synergies, and
again reduced their need to rely on agents to distribute their product. Further
synergies have come from the use of diagonal integration, a process whereby firms
use information technologies to logically combine services for best productivity and
most profitability; for example, Internet booking plus electronic ticketing.
In addition the motivations and consumer behaviour of travellers are changing. The
&64;new tourists&64; want experiences, not just a vacation, are more likely to know what
they want, to do their own pre-purchase research, and to have a stronger preference
for tailor-made arrangements. This market is independent, and more likely to rely on
the Internet as a source of tourism information than to rely on the services of a travel
agent to plan their trip.
This thesis analyses the changes in the travel and tourism distribution system that
point towards the apparent disintermediation of travel agents, and makes
recommendations for new marketing strategies for travel agents, so that they may
retain their viability into the twenty-first century.
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Gudymenko, Ivan [Verfasser], Alexander [Akademischer Betreuer] Schill, Simone [Akademischer Betreuer] Fischer-Hübner, and Katrin [Akademischer Betreuer] Borcea-Pfitzmann. "Privacy-preserving E-ticketing Systems for Public Transport Based on RFID/NFC Technologies / Ivan Gudymenko. Gutachter: Alexander Schill ; Simone Fischer-Hübner ; Katrin Borcea-Pfitzmann." Dresden : Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2015. http://d-nb.info/1073206866/34.
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Almeida, Rafael Borges de. "Backend for a Ticketing System." Dissertação, 2018. https://hdl.handle.net/10216/116632.
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Almeida, Rafael Borges de. "Backend for a Ticketing System." Master's thesis, 2018. https://hdl.handle.net/10216/116632.
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Chun-Chieh, Hsieh, and 謝俊杰. "A Java-Based Railway Ticketing System." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/99173602058628215969.
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碩士國立暨南國際大學
資訊管理學系
89
Development of the Internet and advancement of information technology make changes in the way Bureau of Taiwan railway administration sells tickets. Besides conventional way in which work is done by manpower, the public now can book seats through telephone and network. Nevertheless, no matter whether the public book tickets via telephone or network, they learn if any seat is available merely from response given by booking system. Passengers can have seats in the conventional ticketing way, but cannot necessarily have seats if through telephone or network booking systems. This article, therefore, attempts proposing a solution plan, which adds a function of “seat change” into the booking system. The solution plan doesn’t change the original booking system process. This article focuses on the seat assignment problem. How to efficiently arrange the seats and how to provide other possible choices to get the most economic profit are the main goals of this research. Focus on seat change method, we provide two algorithms called Breadth First Search and Search with Linked List. We also do the theory and feasibility research and also analyses the condition.
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Wei, Zhi-Hong, and 魏誌宏. "A Smart Contract-Based Mobile Ticketing System." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/2693c2.
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碩士國立中山大學
資訊管理學系研究所
107
We develop a blockchain-based mobile ticketing system which utilizes smart contracts and multi-signature to enforce and authorize the executions of transactions. The transactions of buying and using mobile tickets are verified by the blockchain, and the immutable ledger and multi-signature on the blockchain ensures the authenticity and security of the tickets. The experimental results show that the proposed system is very efficient and requires only a nominal cost.
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HUANG, MIN-CHIEH, and 黃敏杰. "Business Model Of Ticketing System Under Blockchain." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/273kh8.
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蕭仲文. "Development of LAMP Cloud High-Performance Ticketing System." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/n4hw97.
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Liao, Ying-Lan, and 廖盈嵐. "An action research on teaching the ticketing course: A case study on the Abacus Ticketing Reservation System." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/m9axv6.
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碩士國立高雄師範大學
英語學系
103
The aim of the study is to examine students’ learning processes in establishing learner autonomy and obtaining certification in the university-level Abacus Ticketing course. Following Lewin’s action research approach, the researcher applies the action to research procedures. Both the process-oriented objectives and pedagogic objectives will be emphasized in this research. Three aspects of the research are discussed in this study. The first is the evaluation of cooperative learning on the Abacus Ticketing course. The second is the identification of subjects’ learning attitude and their perceptions toward teaching. The third is the examination of the development of the subjects’ learning autonomy after applying the pedagogy of cooperative learning. This study focuses on the following purposes: The participants of the present study are 115 university students in central Taiwan, from two different classes. This study will explore the self-learning processes specific to the students of technological students. The major findings of this action research are as follows: 1. The participants’ ability as demonstrated by their performance on weekly review tests (WRTs) improved after they engaged in cooperative learning. 2. The participants’ motivation and learning attitudes were enhanced in their affective development; their learning attitude improved after the cooperative learning. 3. Most of the participants’ learning styles changed: They were able to learn by utilizing the support materials and reflecting on their own profiles. 4. The participants’ responses to cooperative learning were positive. They not only enjoyed working in groups but also reduced their anxiety in learning. 5. Through the assistance of peer tutoring, the students were able to finish their tasks within the time limit. The teachers saved time by teaching flexibly and efficiently. 6. Cooperative learning helped to create a pleasant learning climate in the class and improve the students’ social and communicative skills. 7. All the subjects developed learning autonomy in the Abacus Ticketing course after the cooperative learning. Based on these study findings, it is recommended that ticketing course teachers implement cooperative learning to help students to improve their operating abilities and test scores. Also, this study demonstrated that, through small-group interactions, students increased their learning motivation and participation rate. In addition, they felt confident utilizing the supplementary materials for their learning so that they learned to monitor and reflect on their portfolios. Moreover, this study revealed the significant finding that through cooperative learning, students can become autonomous learners.
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Hao, Jia huei, and 郝家卉. "Building an Online Ticketing System Using Web Services Technology." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/92905539853714583050.
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碩士南華大學
資訊管理學研究所
94
Web Service (WS) is a new and promising technology. It uses the convenience of the network to offer a communication pattern. The WS technology also simplifies the process of integration. In addition, UDDI (Universal Description, Discovery, and Integration) has the function of agency and search, it not only helps users reducing search time for finding the expected services but also integrates and contacts with services. The UDDI structure is based on XML Schema, it can achieve communication between the different platforms. UDDI provides an integrated environment to make the integration of system easily. The problems of the traditional ticketing system include: less scalability, bad load balance, and transaction complexity. To solve these problems, in this thesis, we employ the WS technology to establish a WS-Based Online Ticketing System(WSOTS). The proposed system can improve the process management, reusability, scalability, and system integration.
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Yuan, Chien Wen, and 簡雯媛. "The Development Strategy for Airline Booking System - Yushan Ticketing System as an Example." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/uzcgeh.
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碩士朝陽科技大學
企業管理系高階產業經營碩士在職專班
102
This is a systematic study on the successful internet travel agency Yushan ticketing strategy in the 2000s. Yushan ticketing follows the global trend to use internet as its assistant tool in order to develop the internet ticketing airline reservation systems as a new business model. Yushan ticketing also makes a new generation of business model analysis in order to make the community understand the successful development of new industries require successful background conditions. In addition, the study will also compare and analyze the two active and successful innovation and development internet travel agents such as EZFly and EZtravel. People will understand more about the keys to success are market segmentation and marketing strategies.
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Fan, Chen Yung, and 陳詠帆. "The study on user behavior and satisfaction of TRA ticketing system." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/44700367890984167545.
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碩士中華大學
經營管理研究所
98
With the changes of social environment and the increases of national income, the Taiwan Railway (TRA) is faced with the market-share reduction due to more personal owned cars, more domestic flight usage, cheaper privatized long-distance buses, and the availability of Taiwan High Speed Rail. Therefore, in order to be sustainable, TRA must adopt customer-oriented strategies that better understands customer’s demands, provides the services that meets customers’ needs, and thus creates more customer satisfactions and royalty. With the development of IT software and hardware technologies, TRA provides multiple ways for passengers to purchases tickets, such as on-site ticket window and ticket vending machines, and thus loadings at the ticket window are lessened and customers’ waiting-for-service time deceases. However, the acceptance of this ticketing system and its actual usage are unknown. Therefore, the motivation of this study is to explore the actual uses of TRA ticketing system and the customer satisfaction and loyalty it creates. The TRA ticketing system of interested include tickets sold by staffs, coin / stored-value card ticketing system, new touch-ticketing system, and Easy Card debit system. Methodologies used in this study comprise two parts, the first part is questionnaires, which investigate customers’ assessment of the quality and satisfaction of service received, and the second part consists of on-site observation of how passengers purchase tickets by using Easy Card system at Taipei, Taoyuan, and Jhongli train stations. Finally, this study also demonstrates what kind of problems passengers could face with while using the TRA ticketing system, and how the TRA staff responds to customers’ questions about how to use the TRA ticketing system, and provides overall evaluation of customer satisfaction and loyalty. The results will provide suggestions for Taiwan Railway Bureau to enhance the service quality of their ticket system, to increase customer satisfaction and loyalty, and to further create more profits.
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Tsai, I.-Wen, and 蔡宜雯. "Factors Influencing Passengers’ Adoption of Airlines Online Ticketing System in Taiwan." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/31973041579191993303.
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碩士銘傳大學
觀光事業學系碩士在職專班
99
This study aims to verify the theory of technology acceptance model (TAM) and understand passengers’ behavioral intention by establishing a conceptual model that impacts the adoption of airlines online ticketing system in Taiwan. By combining the external variables of “information quality”, “system quality”, “perceived risk”, “service quality”, “perceived value”, construction of the adoption of online ticketing systems users’ behavioral intention model and in consideration of correlation between empirical theory models. The research made questionnaires on website and samples from members of A airline online ticketing system. There were about 24,600 questionnaires issued, and 1,128 were recalled, of which 525 valid questionnaires, the effective response rate was 2.1%. Model hypothesis testing between dimensions of mining multiple regression analysis. The main findings of this research are as following: A. Information quality of airlines online ticketing system has a positive impact on users’ perceived usefulness; B. Users’ perceived risk of airlines online ticketing system has a negative impact on users’ perceived usefulness; C. System quality of airlines online ticketing system has a positive impact on users’ perceived usefulness; D. System quality of airlines online ticketing system has a positive impact on users’ perceived ease-of-use; E. Service quality of airlines online ticketing system has a positive impact on users’ perceived usefulness; F. Service quality of airlines online ticketing system has a positive impact on users’ perceived ease-of-use; G. Users’ perceived value has a positive impact on users’ intention to use airlines online ticketing system; H. Users’ perceived ease-of-use has a positive impact on users’ perceived usefulness; I. Users’ perceived ease-of-use has a significantly positive impact on users’ attitude towards using airlines online ticketing system; J. Users’ perceived usefulness has a significantly positive impact on users’ attitude towards using airlines online ticketing system; K. Users’ perceived usefulness has a positive impact on users’ intention to use airlines online ticketing system; L. Users’ attitude has a positive impact on users’ intention to use airlines online ticketing system; The results of this research can provide the development of airlines online ticketing system and to develop effective marketing and promotion strategy.
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CHENG-TA, YEH, and 葉政達. "Design and Implement of a Load Balancing Based Airline Ticketing System." Thesis, 2000. http://ndltd.ncl.edu.tw/handle/64431294672797104313.
Full textAbstract:
碩士中原大學
電子工程學系
88
In recent years, with the rapid growth and development of World Wild Web, Internet users and the information flow have also expended a lot in quantity. Both enterprises and government institutions try to use Internet as the most effective marketing, propaganda and communication channel. For companies today, e-commerce is no more just a selling channel or a transaction method. Instead, it should be a huge construction project for a company’s transforming and information system re-planning. Through the integration of enterprise digitalization, the real beneficial results that e-commerce should bring in can be realized. Travel industry is very traditional, engaging with a lot of complicated know-how, such as fixing prices for airline tickets and issuing tickets. Although, some information systems are helpful to deal with the business, however, when there many orders coming in, it is still very manpower and time consuming. This research is to combine Dynamic Load Balancing, Online Real-time Transaction, and Networks Communication Integration technologies and to build up and implement the Online Flights Booking System for consumers, travel agencies, and airline companies. Through the process of planning and building this system, we can study Message Queue, Multi-thread, Online Real-time Transaction and understand how e-commerce business operates and what roles these technologies play roles, what the effects they make and how they connect to each other. The information technology has deeply influenced our daily life. Traditional industries in the real world will definitely become more and more virtualized. No matter the business model is B to B or B to C, the operation protocol and service will more and more depend on support from the information system. Hence, the stability, the load capability and the communications between different networks will be the core and emphasis of the information technology developments.
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HUANG, WEI-CHEN, and 黃偉誠. "The Design and Implementation of a WAP-based Airline Ticketing System." Thesis, 2000. http://ndltd.ncl.edu.tw/handle/97896625303434589476.
Full textAbstract:
碩士中原大學
電子工程學系
88
At the end of 2001, 530 million people in the world will carry a mobile phone and the number is excepted to grow to one billion at 2005. Also all mobile phones are moving forward with wireless capabilities. Focusing on the wireless communication market, many world-class manufacturers, like Nokia, Ericsson, Motorola and IBM, build the association named the “WAP Forum” to collaborate an opened digital standard for mobile phones. It is the “Wireless Application Protocol”. Because the limitations of mobile phones , like computing ability, storge memory and display , the applications or services that run on WAP must meet three criteria─simple, timely, location-sensitive, to make them useful and friendly. Moive tickets, hotel and airplane resservations seem to have the most chance to become potential service on the WAP. The research is to design and implement a WAP-based airline ticketing system by integrating the World Wide Web, wireless technology and ABACUS global distribution system to provide a more convenient airline ticketing environment. It helps mobile user to reserve airline ticket in two minutes when he is on the way to the airport, and take the boarding pass directly when he arrived the airport. The system also supports mobile user to query other timely informations, like weather, rate and promotions of travel agency. Also hope the success of this research will greatly help the development of wireless application.
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Mendes, José Miguel Botelho. "Monitoring a Mobile Ticketing System Based on NFC and BLE Beacons." Dissertação, 2018. https://repositorio-aberto.up.pt/handle/10216/114322.
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Hsu, Tair-Jin, and 徐台金. "A Study on the Construction of Airline Ticketing E- Learning System." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/pt2es5.
Full textAbstract:
碩士銘傳大學
觀光研究所碩士在職專班
94
This study was intended to establish an airline ticketing E-learning system based on the multimedia audio/video knowledge base, and supplemented with knowledge portal and search engine technologies to construct a communicating interface between the system and consumers. The objective of this study is to construct the prototype for the airline ticketing E- learning system to achieve collective learning and knowledge sharing so that the customers can access to it as reference. This study used “within methods triangulation”, and combined “in-depth interview”, Internet questionnaire and literature review to collect information on airline ticketing. Literature review collected the websites of domestic and foreign airline companies, tourism-related publications by the government, businesses, and academia research to analyze the Internet usage in Taiwan, features of E-learning, and policies on E-learning in different countries. The data obtained from interviewers was video-taped via camcorder and transferred into multimedia streaming media and manuscripts. The data is for reference to system construction and webpage production. This study constructed an airline ticketing E-learning system which is suitable for reference to human resource training and development of the aviation industry. The Airline E-Learning Ticketing System is able to provide efficiency access to professional knowledge on airline ticketing.
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Mendes, José Miguel Botelho. "Monitoring a Mobile Ticketing System Based on NFC and BLE Beacons." Master's thesis, 2018. https://repositorio-aberto.up.pt/handle/10216/114322.
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Wu, Ying-Lee, and 吳英立. "An Assessment of Effects of Electronic Ticketing System on Bus Passenger Service Time." Thesis, 1996. http://ndltd.ncl.edu.tw/handle/68074266243847133625.
Full textAbstract:
碩士國立臺灣大學
土木工程研究所
84
This study aims to evaluate the effects of bus electronic fare collection system on passenger service time. A mathematical model of ticketing and validation process for bus passenger is developed and used to analyze electronic fare system and other possible alternatives. Field survey is conducted to compare the current practice of token system and the electronic fare collection system. It is shown that the average passenger service times for the token and electronic fare systems are 0.67 seconds and 4.10 s econds, respectively. It is also indicated that the average alighting times for the electronic system under various processing assumptions are significantly higher than the current token practice. With the mathematical model developed in this study, comparisons of various improvement alternatives are conducted. It is suggested for the short run that increasing the cycle period of printing information on the ticket and integrating student pass with the electronic fare system are better options and can effect ively improve the efficiency of passenger service time up to more 20%. It is also suggested in the long run that re-design of the in/out configuration of fare validation machine and use of contactless ticketing system are feasible solutions and can have the service time improved up to 35% to 45%. The evaluation model developed and the results obtained in this research can provide government and bus company useful information for formulating implementation policy of electronic fare collection systems.
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Wu, Ying-Li, and 吳英立. "An Assessment of Effects of Electronic Ticketing System on Bus Passenger Service Time." Thesis, 1996. http://ndltd.ncl.edu.tw/handle/71737809360995574642.
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Pedroso, Nádia Andreia Mendonça. "How to improve urban mobility in Lisbon: intermodality and information and ticketing systems." Master's thesis, 2015. http://hdl.handle.net/10362/17459.
Full textAbstract:
Urban mobility is one of the main challenges facing urban areas due to the growing population and to traffic congestion, resulting in environmental pressures. The pathway to urban sustainable mobility involves strengthening of intermodal mobility. The integrated use of different transport modes is getting more and more important and intermodality has been mentioned as a way for public transport compete with private cars. The aim of the current dissertation is to define a set of strategies to improve urban mobility in Lisbon and by consequence reduce the environmental impacts of transports. In order to do that several intermodal practices over Europe were analysed and the transport systems of Brussels and Lisbon were studied and compared, giving special attention to intermodal systems. In the case study was gathered data from both cities in the field, by using and observing the different transport modes, and two surveys were done to the cities users. As concluded by the study, Brussels and Lisbon present significant differences. In Brussels the measures to promote intermodality are evident, while in Lisbon a lot still needs to be done. It also made clear the necessity for improvements in Lisbon’s public transports to a more intermodal passenger transport system, through integration of different transport modes and better information and ticketing system. Some of the points requiring developments are: interchanges’ waiting areas; integration of bicycle in public transport; information about correspondences with other transport modes; real-time information to passengers pre-trip and on-trip, especially in buses and trams. After the identification of the best practices in Brussels and the weaknesses in Lisbon the possibility of applying some of the practices in Brussels to Lisbon was evaluated. Brussels demonstrated to be a good example of intermodality and for that reason some of the recommendations to improve intermodal mobility in Lisbon can follow the practices in place in Brussels.
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Lin, Mu-ying, and 林沐穎. "A Study On the Cost-Effectiveness of the Smart Card Ticketing System In Kaohsiung." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/5xxx2j.
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Liu, Yi-Jyun, and 劉怡君. "Attitude, Behavioral Intention and Usage: An Empirical Study of Taiwan Railway’s Internet Ticketing System." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/90712049639740082511.
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Wang, Cheng-Jung, and 王晟融. "Service Quality, Customer satisfaction and Loyalty in the Ticketing System of Taipei Mass Rapid Transit." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/59369040161733532370.
Full textAbstract:
碩士真理大學
休閒遊憩事業學系碩士班
99
The number of daily passengers traveling with Taipei MRT system is more than one million, and its ticketing system performs stably. This thesis aims to study the service quality of Taipei MRT’s ticketing system, and the users’ perceptions on their satisfaction and loyalty regarding the experience of using Easy Card and IC token. Furthermore, whether passengers live in Taipei and New Taipei cities is also considered as the extraneous variable to moderate these relationships in the concepts model. A convenient sampling method was adopted in this study. 500 questionnaires were distributed, and 430 useable samples were obtained after excluding the incomplete ones. In addition to the traditional statistical analysis such as descriptive statistics, difference analysis, and path analysis, Structural Equation Modeling (SEM) was also adopted to test the conceptual model of this study. Results reveal that there are significant differences in service quality, users’ satisfaction and loyalty for the Easy Card and IC token users with different demographic variables. The three hypotheses proposed in this study, including service quality has a positive influence on satisfaction, service quality has a positive influence on loyalty, and satisfaction has a positive influence on loyalty, have been all supported. Finally, this study also confirms the moderating effects of residence on the relationship among service quality, users’ satisfaction and loyalty.
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TSENG, PEI-YU, and 曾珮瑜. "Factors Influencing the Adoption of Online Taiwan High Speed Rail Ticketing System — A TAM Perspective." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/47584171563749537161.
Full textAbstract:
碩士中原大學
國際貿易研究所
99
The long-distance public transit network in Taiwan, whether aviation, railway, mass rapid transit or highway bus, used to develop and operate individually. Since High Speed Rail participated Taiwan’s transit system, due to the fundamentally changed of transit network, along with the operation of High Speed Rail, the transit system between cities can be able to proceed service crosswise conformity across various systems, such as route, timetable and ticket, heading further becoming a overall high speed public transit network. This study use Taiwan High Speed Rail Co. as main research target, the result shows that Taiwan High Speed Rail Co. have taken the advantage of cell phone and internet universality, through internet, they transfer all commerce behavior form man power to information technology and electronic transactions. With this way, they can satisfied the needs of more convenient ticket booking channel requests form public, also investigate the service quality and satisfaction of booking system by TAM model. The study has found that user outside variables service quality, operating familiar and system completing, use these 3 variables as factors of booking system acceptance. The study is based on 410 effective samples and takes “Structural Equation Modeling (SEM)” as main study method. Via LISERAL8.54, we proceeded Confirmatory Factor Analysis (CFA) and Structural Model Analysis. The study shows that value system completing and perceived easy of use are significant positively toward perceived usefulness. Service quality and operating familiar are significant positively toward perceived easy of use. Service quality is significant positively toward trust and adopting intention. Service quality, perceived easy of use and perceived usefulness are significant positively toward Service quality and adopting intention. Trust, perceived easy of use and perceived usefulness are significant positively toward adopting intention. This study proposed that the supposition examination all acquires the confirmation support. Moreover, according to the analysis of the result, this study has made appropriate suggestions, provide research pertinent, test limitation and directions for further researches as reference.
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Liao, Yi-Ching, and 廖宜靖. "Evaluation on Strategies and Benefits of Applying Smart Card Ticketing System for Taiwan Railways Administration." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/71344857519127545718.
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碩士國立臺灣大學
土木工程學研究所
96
The application of smart card ticketing system in transportation field is more and more general. Several smart card ticketing systems have been developed in Taiwan for enhancing operating efficiency and service quality of transportation system. Realizing the fact that domestic smart card ticketing systems develop rapidly and confronting the strike brings up by the opening of Taiwan High Speed Rail (Taiwan HSR), Taiwan Railways Administration (TRA) which provided long-distance service attends to adjust its service into a medium and short-distance one in order to create disparity. To enhance the operating efficiency and follow the one card policy, TRA plans to apply smart card ticketing system. This study aims to evaluate the strategies and benefits of implementation of smart card ticketing system in TRA in various aspects of user, operator and regulator. This study develops evaluation frame and cost-benefit analysis model, and then formulates feasible scenarios based on operating situation of TRA and smart card ticketing systems in Taiwan. Benefits for passengers, operators, and regulator are identified respectively. Both quantitative and qualitative criteria are considered in this study. Benefits of passengers consist of time-saving and convenience. Benefits of operators include operating cost-saving and operating benefits while benefits of regulator include service quality, user satisfaction, and government reputation. This study applies Analytic Hierarchy Process (AHP) approach to calculate the weights of criteria and to evaluate the non-quantification benefits based on results analyzed from expert questionnaire. The results reveal that TRA should cooperate with Smart Card Corporation and issue both single trip and commuter tickets. For the ticketing device, TRA should adopt the validator with existing gate. Besides, the government needs to provide subsidy for smart card ticketing system development. TRA will gain the most quantitative benefits if the entire smart card ticketing system is built and operated by TRA itself. The evaluation model and results of alternatives analysis should provide a basis for development of smart card ticketing system in TRA.
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Kuang-Che, Tsai, and 蔡光哲. "THE STUDY ON TICKETING DISTRIBUTE SYSTEM ON PROFESSIONAL SPORT – TAKING THE CHINESE PROFESSIONAL BASEBALL LEGUE TEAMS." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/68346492239924569683.
Full textAbstract:
碩士國立台灣體育學院
體育研究所
95
The study of this study were to investigate the ticketing distribution system of professional baseball teams in Taiwan. The qualitative interviewing method was selected to collect the data. The interview guidelines were developed based upon reviewing relevant literature. Three sports management experts were invited to review the proposed interviewing guidelines for ensuring validity while regulations were used through examining relevant documents provided by six clubs. As a result, several conclusions were made as follow: First, three main ticket distribution methods were used；on-site ticket ,internet, ticket outlet. On-site ticket sales intensified the feeling of game-day atmosphere. Second, several limitations were found in this method, including a queue formed often when games were popular. Consumers did not have information about the leftover of ticket sales. There was no reserved seating. Ticket office did not have sufficient equipment. Third, Internet sales offered two major benefits, including time saving and seats-reserving .However, non-standardized system caused confusion. It was difficult to deter ticket scalping. The ticket outlet created a function of convenience in metropolitans. However, this system was not widespread enough, without reserving seating. Lack of connection to ticketing system could be a issue. Hence, it established the necessary resources of ticket-selling. As for building the ticketing distribution system, three main resources were imperative: on-site manpower, computer software and hardware. The numbers of on-site ticketing stuff manpower were adjusted to the various situations. And then, three to five clerks in the ticket office and three to five ushers responsible for keying in the seats on the computer and guiding the spectators to their seats. The specialized ticketing company provided the software of ticket-selling program as a substitution platform. The essential equipments including computers, printers and Internet cords were provided by the professional baseball clubs. This company also had an access to the ticketing department for all serving clubs. The equipment could connect to the Internet ticket-selling company. Finally, according to the conclusion, five suggestions were made: (a) multiple ticketing distribution system; (b) establishing a widespread ticketing distribution system; (c) the strategies of ticketing distribution; (d) the promotion strategies; (e) doing relevant research on the marketing proportion and prices of different ticketing distribution, and promotion strategies.
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Tsai, Meng Chen, and 蔡孟真. "The Study on Relationship among Service Quality, Customer Satisfaction and Customer Loyalty of TRA Ticketing System." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/13256930112156960233.
Full textAbstract:
碩士中華大學
經營管理研究所
95
As the capital income raises and social surroundings are changed, the utility rate of private cars was increased and the domestic flights were universalizing in recent years. Besides, the private buses on Freeways were also in a keen competition. In comparison, the improvement and innovation of TRA services would be a difficult task. In addition Taiwan High Speed Railway was opened in this year; TRA was in an inferior position to the mid-long and long-distance transportation. Moreover, The Taipei-Yilan Freeway deeply influences the marketing position of Taiwan railway in the East Taiwan. In such a keen competition of surroundings, TRA has to comprehend and improve its disadvantage, and also bring its advantage in a right way at the right time. Always to serve customers with the best, to understand customer satisfaction of service quality, to create high customer satisfaction, and then to achieve customer loyalty would be the major ways to keep the better performance for TRA. The results of this study would provide suggestions to TRA to improve the service quality, customer satisfaction, and customer loyalty. This study is aimed to discuss if the service quality of ticketing system of TRA would bring positive influence to its customer satisfaction and customer loyalty. The questionnaire survey would be used in the study; it focuses on the TRA passengers and totally 310 questionnaires. This study is used factor analysis、Correlation analysis、regression analysis 、t test、one way ANOVA. The conclusions of this study would be shown in the following: 1.TRA Ticketing System would bring positive influence to its customer satisfaction. 2.TRA Ticketing System would bring positive influence to its customer loyalty. 3.TRA Ticketing System would bring positive influence to its customer loyalty. This study suggested that TRA must be strengthen hardware equipment, improving website stability；The attendant of TRA must be concerned with passenger, to strengthen the concept of service quality；And suggested TRA can set a service for taking tickets such as convenience store and bank...etc, increasing passengers’ convenience; TRA can also promote image, to serve society or to give backing to society. Keywords: TRA Ticketing System、Service Quality、Customer Satisfaction、Customer Loyalty
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Chang, Li-Fu, and 張力夫. "A Study of the Correlation between Service Quality and Customer Satisfaction on Web-based Arts Ticketing System." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/01743310337085640841.
Full textAbstract:
碩士國立中山大學
劇場藝術學系碩士班
100
In recent years, due to the rapid growth and development of the Internet, many companies have been investing in developing the web-based arts ticketing system. Not only does it facilitate the ticketing operations, the system also allows arts information to be obtained more easily through internet and improves arts marketing efficiency. Web-based ticketing system greatly enhances the economical benefits and profits, and replaces the traditional laborious manual ticketing operations which cause the arts market to be more dynamic. This thesis explores the field of web-based arts ticketing system. Through the survey, the researcher studies the consumers’ behaviors and the use of the ticketing system in the domestic arts market. The researcher also further exams the correlation between service quality and customer satisfaction in order to understand whether the services provided by web-based arts ticketing system meet consumers’ expectations. The findings of this research are as follows: First, the majority of the consumers are female with university level or above. The web-based ticketing system has a group of regular users. Most of them use the ticketing system from 6 pm to 10 pm. "Drama" and "concert" are two major types of programs selected . Second, all the factors that constitute service quality are positively correlated with customer satisfaction. Furthermore, "usability" is the most crucial factor among them. Third, the drama customer is more satisfied with the usability of the ticketing system than the concert customer. Fourth, among the arts ticketing systems, the “overall satisfaction” of The NTCH and Tickets Books are better than that of the EAR. According to this research, some suggestions are made for the web-based arts ticketing systems: "Provide ticket exchange or cancellation online," "Cancel or reduce the fee when getting tickets on site or through mail," "Enhance the stability of the ticketing website to prevent the website from crashing when a large number of customers are accessing at the same time," " Safely protect consumers’ personal data and transaction data," "Use social network to increase the exposure of the ticketing system for customers to access" and " Establish online ticket transferral platform."
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HUANG, CHI-CHEN, and 黃啟正. "The Incentive Policies of Ticketing and Checking System to Raise the Percentage of Self-purchase Rate_The case of Kaohsiung Light Rail Transportation system." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/a943ng.
Full textAbstract:
碩士國立高雄應用科技大學
土木工程與防災科技研究所
105
The Kaohsiung Light Rail transportation system is the primary system for the open platform that is without toll gate, there is necessary to rely on passengers to buy paper tickets or holding electronic tickets for credit card charge automatically in the platform. However, if the passenger tickets evasion situation fails to be effectively controlled, the long-term revenue profit will be eroded and would be affected seriously the operational performance. The study is expected to increase the incentive to buy tickets (such as: collection of tickets to prove the exchange of gifts or participate in raffle and other activities, etc.), to explore whether it can enhance the passenger self-purchase rate. Subjects are surveyed by an ordinary person who has experience or is likely to ride, to explore the extent to which the public is aware of the "ticket system and the inspection system" and the degree of recognition of the "increase in incentive measures for the purchase of tickets", The results and conclusions of this study are as follows, to provide relevant units to implement ticketing management and research reference. (A) The people doesn’t understand clearly the ticketing and checking System at the moment, as estimates, the un-purchase percentage would be up to 30% after charging formally. It is recommended that the competent authority should strengthen the transmission and promotion of relevant information. (B) According with the statistical analysis, the average of relevant issues for the feasibility of increasing the incentive measures for ticket purchase is "agreed" that should be above the level. It is recommended that administrations be able to refer to similar measures in this study to reduce the rate of non-purchase. (C) At present, there is no formal fee for domestic light rail transport, this study can not be compared with the actual non-purchase rate and the situation, just by the questionnaire feedback information to judge. Suggestions, the future after the formal charges, the results of this study can be verified by the actual self-purchase rate of the ticket box revenue of exchange. Keywords: Light Rail, Open platform, Ticket incentive measures
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Lu, Ying-Syuan, and 盧映瑄. "Queue to Purchase Transportation Tickets in a Continuous Holiday - A Case Study of the Ticketing System of Taiwan Railway." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/68pn8g.
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碩士國立虎尾科技大學
經營管理研究所
103
On long weekends, trains operated by the Taiwan Railways Administration (TRA) are very important transportation carriers. Therefore, in addition to providing sufficient and frequent trains for all routes and destinations, the TRA also strives to reduce the time that passengers spend on purchasing tickets and lessen their inconvenience through offering various ticket purchasing methods. However, the TRA still fails to satisfy passengers’ needs, although as many as six ticket purchasing methods are available at present. On the contrary, a number of inadequacies in the quality of service have emerged, and in turn affected passengers’ satisfaction. As most previous studies focus on improving train schedules or routine situations, this study conducted an investigation on passengers who traveled on the trains operated by the TRA on long weekends, in order to explore their willingness to wait in a queue to purchase tickets, and find differences and correlation between factors. The judgmental sampling was performed on passengers with previous experience using the TRA’s ticketing system. A total of 427 valid questionnaire copies were collected. The results showed that different ticket purchasing methods only create a significant difference in loyalty, and loyalty is subject to the influence of quality of service. In addition, customers’ perceptions of crowdedness have significant influence on the quality of service and customers’ mental state while waiting.
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Huang, Chun-hao, and 黃俊浩. "A Research of the Relationship among Service Quality, Customer Satisfaction and Behavior Intention of the Taiwanese Airlines Online-Ticketing System." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/92254347641302747709.
Full textAbstract:
碩士國立中山大學
企業管理學系研究所
93
In the recent years, due to the rapid advance of internet technology and its characteristics such as boundary-less, low cost, high-speed, and two-way communication, the airline companies have created websites and employed internet as a marketing tool to sell tickets directly to end-customers via the airline websites. This trend is gradually replacing the traditional technique such as selling the tickets via travel agencies. There are two major advantages of selling tickets via the airline websites. First, it could reduce the commission fee paid to the intermediary effectively; secondly, due to the utilization of electronic ticketing system, the airline companies could further reduce its overall operating cost by 10%. Thus, increasing number of firms, including the six major airline companies in Taiwan, in the airline industry are switching the ticket-selling channel to online-selling. However, it is uncertain whether the functional service provided by the airline companies in Taiwan meets the needs and expectation of the customers. Therefore, the survey developed in this research aims to confer three aspects of existing service of the major Taiwanese airline companies; these three aspects include: the service quality of the online ticketing system, customer satisfaction, and behavior intention. Furthermore, the research takes a step further to discuss the relationship between these three aspects and whether acknowledgement-differences occur between customer attribute and customer spending-behavior toward these three aspects. The findings of this research are as follows: 1. The five major factors that constitute service quality are positively related with customer satisfaction. Among the five, “service convenience” has the greatest effect on customer satisfaction. 2. The five major factors that constitute service quality are highly and positively related with the “customer loyalty” factor under the behavior intention aspect. 3. Customer Satisfaction is highly and positively related with the “customer loyalty” factor under the behavior intention aspect; but it is unrelated with “pay more” and “switching and complaint”. 4. The two Taiwanese airlines, China Airline and Eva Airline, which serves international route on a regular basis, outperforms the other four national airline companies （Trains Asia Airways、Far Eastern Air Transport、Mandarin Airlines、Uni Air）on “service tangibility” and “service customization.” 5. The major customer for purchasing air tickets online is characterized by: younger age (21~35), high education, male and heavy internet user. Keywords: Service Quality, Customer Satisfaction, Behavior Intention,Online-Ticketing, Electronic-Ticket, Airline Companies
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Gudymenko, Ivan. "Privacy-preserving E-ticketing Systems for Public Transport Based on RFID/NFC Technologies." Doctoral thesis, 2014. https://tud.qucosa.de/id/qucosa%3A28713.
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Pervasive digitization of human environment has dramatically changed our everyday lives. New technologies which have become an integral part of our daily routine have deeply affected our perception of the surrounding world and have opened qualitatively new opportunities. In an urban environment, the influence of such changes is especially tangible and acute. For example, ubiquitous computing (also commonly referred to as UbiComp) is a pure vision no more and has transformed the digital world dramatically. Pervasive use of smartphones, integration of processing power into various artefacts as well as the overall miniaturization of computing devices can already be witnessed on a daily basis even by laypersons. In particular, transport being an integral part of any urban ecosystem have been affected by these changes.
Consequently, public transport systems have undergone transformation as well and are currently dynamically evolving. In many cities around the world, the concept of the so-called electronic ticketing (e-ticketing) is being extensively used for issuing travel permissions which may eventually result in conventional paper-based tickets being completely phased out already in the nearest future. Opal Card in Sydney, Oyster Card in London, Touch & Travel in Germany and many more are all the examples of how well the e-ticketing has been accepted both by customers and public transport companies.
Despite numerous benefits provided by such e-ticketing systems for public transport, serious privacy concern arise. The main reason lies in the fact that using these systems may imply the dramatic multiplication of digital traces left by individuals, also beyond the transport scope. Unfortunately, there has been little effort so far to explicitly tackle this issue. There is still not enough motivation and public pressure imposed on industry to invest into privacy. In academia, the majority of solutions targeted at this problem quite often limit the real-world pertinence of the resultant privacy-preserving concepts due to the fact that inherent advantages of e-ticketing systems for public transport cannot be fully leveraged.
This thesis is aimed at solving the aforementioned problem by providing a privacy-preserving framework which can be used for developing e-ticketing systems for public transport with privacy protection integrated from the outset. At the same time, the advantages of e-ticketing such as fine-grained billing, flexible pricing schemes, and transparent use (which are often the main drivers for public to roll out such systems) can be retained.
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Hsieh, Yu-Cheng, and 謝宇程. "The Exploration of the Interaction Problems of Online Ticketing Systems ─ An Example of Taiwan High Speed Rail." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/25156311008323434308.
Full textAbstract:
碩士國立屏東科技大學
工業管理系所
97
Due to the rapid development of Internet technology and the popular of using Internet, more and more travelers take advantage of online ticketing systems buying tickets. The media and the statistics show that there are many problems on using Taiwan High Speed Railway（THSR） online ticketing systems and its utilization rate is extreme low. The previous researches of online ticketing systems based on quantitative methods of measured interface usability. This study based on qualitative methods（observation and focus groups） explores the interaction between travelers and the THSR online ticketing systems. This study found most traveler did not favorite this systems due to difficulties and problems on using online ticketing systems. The results of this study show that "ask-answer interaction" between traveler and the online ticketing systems is the underlying problem.