Relevant bibliographies by topics / Total Experience Management

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Total Experience Management'

Author: Grafiati
Published: 4 June 2021
Last updated: 3 February 2022

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Journal articles on the topic "Total Experience Management"

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Brown, Alan. "Industrial experience with total quality management." Total Quality Management 3, no. 2 (1992): 147–56. http://dx.doi.org/10.1080/09544129200000016.

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Messenger, Sally J., and Tony Atkins. "The Prudential Experience of Total Quality Management." International Journal of Contemporary Hospitality Management 6, no. 1/2 (1994): 37–41. http://dx.doi.org/10.1108/09596119410052071.

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김은아 and 김철호. "Design Management of a TUE(Total Urban Experience) Prototype." Journal of Korea Design Forum ll, no. 21 (2008): 263–72. http://dx.doi.org/10.21326/ksdt.2008..21.024.

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Suárez-Barraza, Manuel F., and José Humberto Ablanedo-Rosas. "Total quality management principles: implementation experience from Mexican organisations." Total Quality Management & Business Excellence 25, no. 5-6 (2014): 546–60. http://dx.doi.org/10.1080/14783363.2013.867606.

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De Wouters, Solange, Steven Petronilia, Daniel Paulet, Tom De Baere, Etienne Willemart, and Olivier Cornu. "Outpatient total hip arthroplasty : the future?" Acta Orthopaedica Belgica 87, no. 2 (2021): 313–19. http://dx.doi.org/10.52628/87.2.16.

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With advancements in minimally invasive surgical technique, pain management and rehabilitation proto- cols, and prevention of post-operative complications, outpatient total hip arthroplasty became a realistic goal. This study reports our experience of performing outpatient total hip arthroplasty assessing its feasi- bility and safety. Between December 2015 and January 2018, 52 outpatient total hip arthroplasties were performed. We implemented a peri-operative management proto- col that included education, improved analgesia and rapid rehabilitation. Patients were asked about any complications
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Anupama, Basnet, Shan Zheng, and Xianmin Xiao. "Ten-year experience in the management of total colonic aganglionosis." Journal of Pediatric Surgery 42, no. 10 (2007): 1671–76. http://dx.doi.org/10.1016/j.jpedsurg.2007.05.021.

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Emison, Gerald A. "Total Quality Management and Strategic Change: The Pacific Northwest Experience." Engineering Management Journal 7, no. 2 (1995): 35–41. http://dx.doi.org/10.1080/10429247.1995.11414840.

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Maqbool, Muhammad Adnan, and Mahr Muhammad Saeed Akhtar. "Relationship of Total Quality Management with Knowledge Management and Organizational Culture." I V, no. I (2020): 207–20. http://dx.doi.org/10.31703/ger.2020(v-i).17.

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The study is an empirical exploration into TQM practices in Pakistani higher education with a focus on determining relationship between the variables: Knowledge Management (KM) and Organizational Culture (OC) in the context of higher education in Pakistan. It employed a quantitative paradigm to the investigation with correlational design. All the university teachers comprised the population of this study. Six public sector universities of Punjab were randomly selected. The results of the analysis showed all the three variables summed mean as 3.41, 3.3, 3.5 respectively all indicating a minor l
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Khanna, Vinod Kumar. "Total productive maintenance experience: a case study." International Journal of Productivity and Quality Management 3, no. 1 (2008): 12. http://dx.doi.org/10.1504/ijpqm.2008.017329.

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Mohil, Randeep S., Iheanyi Chidi Nwachuku, Sumedh C. Talwalkar, Anthony Hearnden, Michael J. Hayton, and Ian A. Trail. "The Management of the Failed Total Wrist Replacement – The Wrightington Experience." Journal of Hand Surgery 35, no. 10 (2010): 47. http://dx.doi.org/10.1016/s0363-5023(10)60131-1.

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Dissertations / Theses on the topic "Total Experience Management"

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Sanderson, Karin. "Store loyalty and the total retail experience." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50104.

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Thesis (MEcon)--Stellenbosch University, 2004.<br>ENGLISH ABSTRACT: With heightening competitive pressures in the retailing environment, customer satisfaction and customer loyalty have become barometers of retailer performance. Determining the relationship of all the controllable elements that encourage or inhibit consumers during their contact with a retailer, defined as the Total Retail Experience (Berman and Evans, 1998: 19), with customer satisfaction and customer loyalty, formed the basis of this study. The dimensions ofTRE that were applied in this study were five controllable comp
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Hilme, Klint Elin, and Frida Ohlsson. "En upplevelsebaserad värdskapsmodell : Utvecklad för Campus Piteå vid Luleå tekniska universitet." Thesis, Luleå tekniska universitet, Institutionen för konst, kommunikation och lärande, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-60179.

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Värdskap - konsten att få människor att känna sig välkomna. Värdskap blir ett allt viktigare verktyg för verksamheter runtom i världen och kan vara avgörande för ett företags överlevnad. Under vår utbildning till upplevelseproducenter förstod vi snabbt att värdskap är lika viktigt på en professionell nivå som i vardagen och valde därmed att intressera oss för att integrera upplevelseproduktion med värdskapet i vår vardagliga skolmiljö. Syftet med rapporten var att skapa en värdskapsmodell för Campus Piteå utifrån upplevelseproduktionsmodellen TEM-Total Experience Management. Studien bygger på
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Bruce, Muray G., and n/a. "Initiating total quality management : the experience of teachers at one primary school." University of Canberra. School of Professional & Community Education, 1998. http://erl.canberra.edu.au./public/adt-AUC20060615.170818.

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This thesis reports on a study which explored the experiences of teachers working at Gilmore Primary School in the Australian Capital Territory as they initiated the management philosophy known as Total Quality Management (TQM). The teachers' perceptions of key TQM ideas were obtained from staff meeting notes, interviews and a variety of questionnaires. The teachers' perceptions constituted the data for the study. The study utilised ethnographic methodology incorporating aspects interpretive and critical approaches. Participants in the study were actively engaged in the initiation project and
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Le, Roux Abraham Albertus. "Integrated customer experience management at the North-West University / A.A. le Roux." Thesis, North-West University, 2011. http://hdl.handle.net/10394/6529.

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Higher education institutions (HEIs) are facing greater challenges in the modern era as a result of globalization, advancement in new technologies and the worldwide recession. As a result of these factors, as well as a decrease in government subsidies, marketing departments at HEIs find it more difficult to recruit and retain quality students. It is therefore necessary to establish what factors can contribute towards creating more satisfied and loyal students using the principles of relationship marketing, with the aim (in theory) to produce more customer advocates that will further their own
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Al-Quraini, Naima. "Quality assurance in higher education : a case study of Kuwait University experience with total quality management approach : a panacea or a placebo?" Thesis, University College London (University of London), 1999. http://discovery.ucl.ac.uk/10019783/.

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This study explores the new quality assurance policy in Kuwait University. It aims to portray its positive development with the constraints and even the dysfunctions. A case study method is employed to focus on the new policy as it has been experienced in the science and education colleges. The QA policy at KU is an all-embracing approach that encompasses many aspects of institutional life. This study attempts to reflect the breadth of the strategy. The early chapters review the literature about quality assurance in higher education. This indicates that quality issues are of high priority worl
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Stodnick, Todd Michael. "Driving retail store peformance: a service profit chain perspective." The Ohio State University, 2005. http://rave.ohiolink.edu/etdc/view?acc_num=osu1106686551.

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Eriksson, Maria. "Creating customer value in commercial experiences." Licentiate thesis, Sundsvall : Mid Sweden University, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-10599.

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Kanakana, Mukundeleli Grace. "An assessment of the challenges and successes experienced when implementing the six sigma methodology in Continental Tyre South Africa." Thesis, Nelson Mandela Metropolitan University, 2006. http://hdl.handle.net/10948/531.

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Globalisation has opened up international markets for South African companies, but has also introduced competition in the domestic market. As a result, South African organisations are forced to attain global efficiency levels if they are to compete on the world market as well as maintain their domestic market share. Organisations have to come with creative methods that can enhance their competitiveness, one of them being the Six Sigma. Six Sigma is a measurement-based strategy that focuses on process improvement and variation reduction as a means towards performance improvement. The methodolog
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Quebodeaux, Pamela Stacey. "Quality in Education in the Calcasieu Parish School System: Experiences of Administrators." ScholarWorks@UNO, 2010. http://scholarworks.uno.edu/td/1193.

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The Malcolm Baldrige Education Criteria for Performance Excellence outline effective practices and core values that have assisted businesses, health agencies, government institutions, and several school systems in the United States to improve performance within their organizations. Recent studies of school districts from across the nation have indicated some degree of success with implementation of the Malcolm Baldrige Education Criteria for Performance Excellence. This phenomenological study of principals' experiences with implementation of Quality in Education (based on the Baldrige Educati
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Hendriks, Joseph. "An analysis of precision agriculture in the South African summer grain producing areas / Hendriks J." Thesis, North-West University, 2011. http://hdl.handle.net/10394/7318.

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Both globally and locally, agriculture faces ever increasing challenges such as high input costs, strict environmental laws, decrease in land for cultivation and an increase in demand due to the growing global population. Profitability and sustainability requires more effective production systems. Precision agriculture is identified as such a system and is built upon a system approach that aims to restructure the total system of agriculture towards low input, high efficiency and sustainable agriculture. The aim of this study was to analyse the state of precision agriculture in the summer grain
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Books on the topic "Total Experience Management"

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Parker, David W. Service Operations Management: THE TOTAL EXPERIENCE. Edward Elgar, 2012.

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Harris, Beverley. TQM - the hands-on experience: People make quality. Stanley Thornes, 1995.

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Quality improvement in the Irish civil service: Experience of a pilot programme. Institute of Public Administration, 1992.

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APO Top Management Forum (15th 1999 Kyoto, Japan). Top management forum: Features of excellent firms : experience of quality award winning firms. Asian Productivity Organization, 2000.

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Al-Quraini, Naima. Quality assurance in higher education: A case study of Kuwait University experience with total quality management approach : a panacea or a placebo? The Academic Publication Council, Kuwait University, 2001.

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The new gold standard: 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company. McGraw-Hill, 2008.

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Hart, Christopher V. Investors in People and the implication for total quality management in the school context: an analysis of one school's experience of the principles, procedures and practice of 'Investors' during the journey towards resubmission. Oxford Brookes University, 1998.

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McHale, Hank. Actual experiences of a CEO: How to make continuous improvement in manufacturing succeed for your company. ASQC Quality Press, 1995.

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Parker, David W. Service Operations Management: The Total Experience. Elgar Publishing, Incorporated, Edward, 2012.

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Quality 2000: Management for success : an anthology of the total quality experience. Published for the Institute of Quality Assurance by S. Jary, 1992.

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Book chapters on the topic "Total Experience Management"

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Gilks, D., J. Grogan, D. Miller, A. Nash, D. Patmore, and A. Tomes. "Doing quality from the middle: the Sheffield experience." In Total Quality Management in Action. Springer Netherlands, 1996. http://dx.doi.org/10.1007/978-94-009-1543-5_7.

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Tsang, Eric W. K. "The development of national consciousness of quality: the Singapore experience." In Handbook of Total Quality Management. Springer US, 1998. http://dx.doi.org/10.1007/978-1-4615-5281-9_31.

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Husted, Henrik. "Dealing with Pain in a “Fast-Track” Protocol: The Experience of a European Professional." In Perioperative Medical Management for Total Joint Arthroplasty. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-07203-6_15.

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Cavanaugh, Priscilla K., Snir Heller, and Javad Parvizi. "Dealing with Pain Using a “Fast-Track” (Multimodal) Protocol: The Experience from the United States." In Perioperative Medical Management for Total Joint Arthroplasty. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-07203-6_16.

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Sengpiehl, Jochen. "Car Sales in the Throes of Change: Aims for Total Customer Experience in the Digital Era." In Management for Professionals. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-41845-2_12.

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Sigurðardóttir, Ingibjörg, and Anna Lilja Pétursdóttir. "The visitor experience at a horse event." In Humans, horses and events management. CABI, 2021. http://dx.doi.org/10.1079/9781789242751.0088.

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Abstract The demand side of horse (sport) events, that is visitor expectations, experiences and satisfaction, has not been the subject of much research. This chapter focuses on visitor experience and satisfaction at Landsmót (the National Championship of the Icelandic horse), held in Iceland in Hella (2014), Hólar (2016) and Reykjavík (2018). An online survey was conducted among visitors following those three events where a total of 2318 visitors responded. Findings indicated the importance of intangible services at the venue and service-mindedness of staff. High demand for horse-related products and equipment was reported at the venues during the events, as well as demand for clothes and other products related to weather conditions during the events. Visitors desired greater variety of meals and access to a grocery store at the venues. There was a considerable difference in visitor satisfaction between the three events investigated. The 2016 event in Hólar ranked the highest in all factors evaluated, except those related to the shopping area where visitors wanted more variety of products. The score of the 2016 event for overall visitor satisfaction was 4.39 (out of 5). The 2018 event in Reykjavík scored 4.21 whereas the 2014 event in Hella ranked 3.64.
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Burns, D. E., M. R. Pritzker, L. D. Joyce, et al. "Hemodynamic Effect of the Jarvik 7–70 Total Artificial Heart: The Minneapolis Heart Institute Experience." In Heart Failure Mechanisms and Management. Springer Berlin Heidelberg, 1991. http://dx.doi.org/10.1007/978-3-642-58231-8_47.

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Mun, S. K. "Experience with a Hospital-Wide Image Management and Communication System: Is Total Digital Radiology Possible?" In Imaging and Computing in Gastroenterology. Springer Berlin Heidelberg, 1991. http://dx.doi.org/10.1007/978-3-642-75739-6_2.

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Tseng, C. S., Y. L. Wong, and B. Wan. "Quality strategy: Chinese experiences." In Total Quality Management. Springer Netherlands, 1995. http://dx.doi.org/10.1007/978-94-011-0539-2_27.

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Aristides, Katsaitis, and Papaefthimiou Efi. "Philoxenia as a Component of the Tourism Experience in Culture and Total Quality Management in Hotel Sector." In Smart Tourism as a Driver for Culture and Sustainability. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-03910-3_15.

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Conference papers on the topic "Total Experience Management"

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Di Carlo, S., and R. Serra. "Life-Cycle Management - A New Technical Planning Tool: The Fiat Auto Experience." In 1995 Total Life Cycle Conference and Exposition. SAE International, 1995. http://dx.doi.org/10.4271/951868.

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Birades, Michel, Jean-Marc Cholley, and Olivier Gillieron. "Total Experience on Structural Integrity Management of Fixed Steel Offshore Platforms." In Offshore Technology Conference. Offshore Technology Conference, 2020. http://dx.doi.org/10.4043/30579-ms.

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Rocher, Anne, Christian Perrollet, and Keith Muir. "Asset Integrity Management - From General Requirements to Subsea Facilities: Total Block 17 Experience." In Offshore Technology Conference. Offshore Technology Conference, 2011. http://dx.doi.org/10.4043/21536-ms.

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Cuomo, Maria Teresa, Francesca Ceruti, Alice Mazzucchelli, Angelo Di Gregorio, Debora Tortora, and Gerardino Metallo. "TOTAL E-CUSTOMER EXPERIENCE AND SOCIAL COMMERCE. AN EXPLORATORY SURVEY ON THE ITALIAN MANAGERIAL PERSPECTIVE." In Bridging Asia and the World: Global Platform for Interface between Marketing and Management. Global Alliance of Marketing & Management Associations, 2016. http://dx.doi.org/10.15444/gmc2016.09.06.04.

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Vilbrandt, Reinhard, Hans-Stephan Bosch, and Jost-Henrich Feist. "Do we need total quality management in fusion engineering? — Experience from construction of W7-X." In 2013 IEEE 25th Symposium on Fusion Engineering (SOFE). IEEE, 2013. http://dx.doi.org/10.1109/sofe.2013.6635405.

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Hunt, Eoin, Patricia Ging, Iain Lawrie, et al. "Total Lymphoid Irradiation (TLI) for the Management of Bronchiolitis Obliterans Syndrome (BOS) Post Lung Transplant: A Single Centre Experience." In ERS International Congress 2019 abstracts. European Respiratory Society, 2019. http://dx.doi.org/10.1183/13993003.congress-2019.pa3362.

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Porter, Jim. "Experience in Operating Mobile Solidification Plant for BNFL Environmental Services." In ASME 2003 9th International Conference on Radioactive Waste Management and Environmental Remediation. ASMEDC, 2003. http://dx.doi.org/10.1115/icem2003-4578.

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UK power stations have generated wet radioactive wastes, principally from operation of treatment plants for cooling pond water and liquid effluents. These include ion exchange resins, filter backwash sludges, flocs, pond sludges, filter aids, and miscellaneous oily sludges. To treat these wastes, it was concluded that mobile plants offered significant benefits compared with the alternative of constructing fixed installations. NSG Environmental Ltd designed and built a Mobile LLW Solidification Plant, which we have operated on behalf of BNFL Environmental Services and its predecessors for over
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Mikheykin, S. V., P. P. Poluektov, S. L. Khrabrov, A. Yu Smirnov, and V. P. Simonov. "D&D Experience in VNIINM." In ASME 2003 9th International Conference on Radioactive Waste Management and Environmental Remediation. ASMEDC, 2003. http://dx.doi.org/10.1115/icem2003-4769.

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Since the mid-1960s the VNIINM has been developing decontamination techniques for a variety of materials and contaminants for Russian nuclear engineering needs. 1. Early in the development, chemical decontamination was the most commonly used method. According to the nature of contaminants and contaminated material, mineral acids, alkali, mineral and organic oxidants and reductants were used. For best results, complex forming agents were sometimes added. However, in spite of widespread use of chemical decontamination at the USSR nuclear facilities, this technique has a drawback of producing a g
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Dawson, Jane, Iain Colquhoun, Inessa Yablonskikh, Russell Wenz, and Tuan Nguyen. "Deterministic QRA Model and Implementation Experience via an Integrity Management Software Tool." In 2010 8th International Pipeline Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/ipc2010-31236.

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Current risk assessment practice in pipeline integrity management tends to use semi-quantitative index-based or model-based methodologies. This approach has been found to be very flexible and provide useful results for identifying high-risk areas and for prioritizing physical integrity assessments. However, as pipeline operators progressively adopt an operating strategy of continual risk reduction with a view to minimizing total expenditures within safety, environmental, and reliability constraints, the need for quantitative assessments of risk levels is becoming evident. Whereas reliability-b
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Gelbutovskiy, Alexander, Peter Cheremisin, Alexander Egorov, Alexander Troshev, and Mikhail Boriskin. "NORM – Contaminated Iodine Production Facilities Decommissioning in Turkmenistan: Experience and Results." In ASME 2013 15th International Conference on Environmental Remediation and Radioactive Waste Management. American Society of Mechanical Engineers, 2013. http://dx.doi.org/10.1115/icem2013-96177.

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This report summarizes the data, including the cost parameters of the former iodine production facilities decommissioning project in Turkmenistan. Before the closure, these facilities were producing the iodine from the underground mineral water by the methods of charcoal adsorption. Balkanabat iodine and Khazar chemical plants’ sites remediation, transportation and disposal campaigns main results could be seen. The rehabilitated area covers 47.5 thousand square meters. The remediation equipment main characteristics, technical solutions and rehabilitation operations performed are indicated also
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Reports on the topic "Total Experience Management"

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McKenna, Patrick, and Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, 2021. http://dx.doi.org/10.5204/rep.eprints.211133.

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Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 p
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Phillips, Jake. Understanding the impact of inspection on probation. Sheffield Hallam University, 2021. http://dx.doi.org/10.7190/shu.hkcij.05.2021.

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This research sought to understand the impact of probation inspection on probation policy, practice and practitioners. This important but neglected area of study has significant ramifications because the Her Majesty’s Inspectorate of Probation has considerable power to influence policy through its inspection regime and research activities. The study utilised a mixed methodological approach comprising observations of inspections and interviews with people who work in probation, the Inspectorate and external stakeholders. In total, 77 people were interviewed or took part in focus groups. Probati
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Independent Consultation and Investigation Mechanism: 2020 Annual Report. Inter-American Development Bank, 2021. http://dx.doi.org/10.18235/0003200.

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2020 was an unprecedented year for everyone, because of the COVID-19 pandemic. MICI experienced this reality first-hand and was dedicated to reducing the disruptions in the operation of the mechanism due to the new circumstances, particularly in case management and accessibility. In numbers, MICIs complaint portfolio remained stable in 2020, with minimal variations compared to previous years. The Mechanism handled 21 complaints in total (two and three complaints less than in 2019 and 2018, respectively), 10 of which were new cases received in 2020. This report presents the management of each o
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