Relevant bibliographies by topics / Total quality management in education – South Africa – Western Cape / Dissertations / Theses
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Dissertations / Theses on the topic 'Total quality management in education – South Africa – Western Cape'

Author: Grafiati
Published: 4 June 2021
Last updated: 16 February 2022

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1

Combrinck, Theodore Peter. "A pilot emperical investigation into student perceptions of service quality at the Department of Management of the University of the Western Cape." Thesis, University of the Western Cape, 2006. http://etd.uwc.ac.za/index.php?module=etd&amp.

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This pilot research survey was undertaken as a result of the need to assess the service quality within Higher Education in general and the Department of Management at UWC in particular. This report focuses on the complexities of measuring service quality in higher education. The quality of service delivery within education is becoming more important as the competition for students increases.<br /> The literature was searched to find a suitable measure with a sound theoretical structure. This measure was then adapted for the department.<br /> <br /> In a preliminary way this instrument was then
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2

Cornelissen, Darius D. "Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach." Thesis, Stellenbosch : University of Stellenbosch, 2005. http://hdl.handle.net/10019.1/1605.

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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005.<br>Total Quality Management (TQM) sets out a framework for managers on how to improve business performance in all types of organisations. Organisational excellence must be integrated into the strategy of business through an understanding of the key business processes and the development of people.
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3

Skiti, Vuyi. "Barriers in implementing total quality management in Kraaifontein public health care facility in the Western Cape." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/964.

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Thesis (MBA (Business Management))--University of Stellenbosch, 2009.<br>ENGLISH ABSTRACT: Purpose – The health care industry is faced with numerous challenges ranging from rising medical costs, poor state of hospitals, deteriorating health care services and an increasing number of hospital deaths. All these disparities present tremendous challenges for the health care managers in charge of the health care services. As a result, they are forced to try new management methods that will assist their organizations to remain cost effective and efficient. Total Quality Management (TQM) constitu
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4

Yotsi, Melekeli. "Implementation of integrated quality management systems in selected schools, Cofimvaba education district." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/d1017551.

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This study evaluates the implementation of Integrated Quality Management System (IQMS) policy to improve the quality of teaching and learning at schools in the Cofimvaba Education District. IQMS involves the measurement and evaluation of teacher performance for developmental purposes and to reward the best performers in order to improve teaching. A qualitative research approach was adopted and data was collected using questionnaires distributed and retrieved from schools in order to determine educators’ experience of IQMS implementation. The data were then analysed using constant comparative m
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5

Dase, Bonginkosi. "Impact of ISO 9000 certification on quality management practices among SMEs in the Western Cape, South Africa." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2383.

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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2016.<br>The study has been carried out on impact of implementing ISO standards on SMEs to seek general evaluation of its benefits. The purpose of this paper is to outline the benefits of ISO implementation on South African small- and medium-sized enterprises (SMEs). The SME sector is the backbone of developed economies, which is regarded as the engine of growth for economies all over the world. For developing countries, SMEs often offer the only realistic prospects for increases in employment since they employ the largest perc
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6

Valentine, Lucrecia Zinobia. "Food certification audits : a case study in the Western Cape." Thesis, Cape Peninsula University of Technology, 2008. http://hdl.handle.net/20.500.11838/1217.

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Thesis (MTech (Engineering))--Cape Peninsula University of Technology, 2008<br>While there is a standard for quality and environmental auditors, there is no local or international standard for food safety auditing, which means auditors from different certification bodies can use their own discretion when auditing food establishments. There is a requirement to investigate the quality of work performed by South African food safety auditors. in order to establish whether they do in fact add value when conducting registration and certification audits. This is also an indication of the import
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7

Daniels, Nicolette. "An assessment of quality management in the South African Police service: a case study of selected community service centres in the Western Cape, South Africa." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2359.

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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2016.<br>This study examined concerns relating to the provision of quality service by the community service centres of police stations and identified how this provision is linked to quality management practices. The researcher adopted a mixed method approach, utilising both qualitative and quantitative research methods to explore the service provided to the clients of three police stations in Mfuleni, Kuilsriver and Kleinvlei.
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8

Blayi, Mcebisi. "The effectiveness of the integrated quality management system to improve the performance of educators in the East London District." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1014634.

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This study aimed to evaluate the effectiveness of the Integrated Quality Management System (IQMS) in improving the performance of educators. While literature exists on IQMS as a performance management system for educators in South Africa, no research examines it as a Performance Improvement (PI) system. Given the gap in the literature, this study aimed to answer the question: How effective is the IQMS in improving the performance of educators? The IQMS policy mandates the District Office to design and implement Performance Improvement interventions. This study investigated the effectiveness of
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9

Mafanya, Nosiphelele. "The effectiveness of employee performance management system in a selected provincial department of the Western Cape South Africa." Thesis, Cape Peninsula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2103.

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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, 2015.<br>The main aim of this study was to assess the effectiveness of the PMS applied by the SAPS, using the case of Nyanga Metropole. The primary objective of this study was to assess the effectiveness of employee performance management systems at the SAPS, in the Western Cape Province. The secondary objective of this study is to understand and investigate challenges experienced by SAPS while the PMS is implemented. To determine the existing practice and awareness of performance appraisal. To measure cooperati
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10

Sikiti, Siyabonga. "Integrated quality management system for improving performance of selected schools in the King Williams Town Education District." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/d1021028.

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In order for the democratic government in South Africa to eradicate segregatio. It was necessary to introduce new policies with school teachers being expected to be agents of change. Teachers have a big role to play in the transformation of the country. This research investigated Integrated Quality management Systems (IQMS) for improving performance of selected schools in the King Williams Town Education District. Three schools were selected in the King Williams Town District . The aim of this research was to examine the implementation of IQMS in the selected schools. The introduction of IQMS
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11

Leboea, Paulos Dipholo. "Effect of organisational policies on school management teams' job performance at Maluti District, Eastern Cape , South Africa." Thesis, University of Fort Hare, 2016. http://hdl.handle.net/10353/2293.

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Most school management teams (SMTs) do not do their tasks either due to lack of time or inability to fulfil this obligation. Should this be true for South African schools, it would reflect negatively on the SMT job performance. This led to undertaking research in order to ascertain the fit between organisational policies of induction, mentoring, curriculum assessment training and curriculum supervision and the SMT job performance by way of establishing the effect of organisation policy on SMTs’ job performance. The research adopted a descriptive survey research design of the correlational type
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12

Mbulawa, Zukiswa. "Evaluation of the impact of the Integrated Quality Management System (IQMS) in the Province of the Eastern Cape: the case of selected schools in the Mdantsane area (2008 to 2011)." Thesis, University of Fort Hare, 2012. http://hdl.handle.net/10353/560.

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The Department of Basic Education introduced the Integrated Quality Management system in 2003. This was an integration of the three systems, Developmental Appraisal System, Whole School Evaluation System and Performance Measurement System. The system was seen as to be the one that would allow teachers to play a vital role in assessing their own progress, and would integrate this with the necessary evaluation strategy for the professional development of teachers and monitoring of the quality of teaching and learning in schools. The purpose of this study was to research an evaluation of the Inte
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13

Oliver, Patrick Andrew. "An analysis of the Staff Performance Management System at the Gene Louw Traffic College /." Thesis, Link to the online version, 2008. http://etd.sun.ac.za/jspui/handle/10019/886.

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14

Sigudla, Jeffrey Pikky. "A framework for effective implementation of Integrated Quality Management System in primary schools in the Western Cape province." Thesis, 2019. http://hdl.handle.net/10500/26618.

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The purpose of the study was to investigate the practices and challenges faced by primary schools in the Western Cape province when implementing the Integrated Quality Management System (IQMS) policy. The study concentrated mainly on monitoring and evaluation processes; as well as the relevance and appropriateness of the measures in place for refining the IQMS. In 1994, the attainment of democracy in South Africa brought radical transformation to the education system, which resulted in the development of various educational policies. One of these policies was the Integrated Quality Management
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15

Zide, Nkosinati Kennedy. "The role of heads of departments in the teaching of mathematics in primary schools of the Eastern Cape Province." Diss., 2020. http://hdl.handle.net/10500/27143.

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The study sought to investigate the role of Heads of Departments (HoDs) in the teaching of mathematics in primary schools of the Eastern Cape Province in the OR Tambo Inland District using a qualitative approach and a case study design in particular. Data was collected using both semi-structured and focus group interviews with eight purposively selected heads of departments in the district in six schools. Data was analysed using Colaizzi’s method of data analysis from which three themes emerged. The first one was that the current performance management system interfered with the roles
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16

Nass, Julia Diane. "Perceptions of the appraisal system for teachers held by heads of departments at selected primary schools in the East London region, Eastern Cape Province." Diss., 2017. http://hdl.handle.net/10500/23996.

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This dissertation of a limited scope focuses on the Heads of Departments’ perceptions of the Integrated Quality Management System for teachers at selected quintile 5 Primary Schools in the East London Region of the Eastern Cape Province. It reveals the positive and negative aspects of the staff appraisal system, its implementation and purpose, as well as views on its improvement. By means of a qualitative case study and the Cognitive Evaluation Theory as theoretical framework, the researcher has determined that the Performance Measurement component of the appraisal system has a detrimen
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