Relevant bibliographies by topics / Total quality management in higher education – Botswana

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Total quality management in higher education – Botswana'

Author: Grafiati
Published: 4 June 2021
Last updated: 12 February 2022

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Journal articles on the topic "Total quality management in higher education – Botswana"

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Murali Krishnan, T. R. "Total Quality Management in Higher Education." Quest-The Journal of UGC-ASC Nainital 5, no. 2 (2011): 267. http://dx.doi.org/10.5958/j.0974-5041.5.2.027.

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Holmes, George, and Gerard McElwee. "Total quality management in higher education." TQM Magazine 7, no. 6 (1995): 5–10. http://dx.doi.org/10.1108/09544789510103699.

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Koch, James V., and James L. Fisher. "Higher education and total quality management." Total Quality Management 9, no. 8 (1998): 659–68. http://dx.doi.org/10.1080/0954412988136.

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Sherr, Lawrence A., and G. Gregory Lozier. "Total quality management in higher education." New Directions for Institutional Research 1991, no. 71 (1991): 3–11. http://dx.doi.org/10.1002/ir.37019917103.

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Sahney, Sangeeta, D. K. Banwet, and S. Karunes. "Conceptualizing total quality management in higher education." TQM Magazine 16, no. 2 (2004): 145–59. http://dx.doi.org/10.1108/09544780410523044.

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Sullivan, Maureen, and Jack A. Siggins. "Total Quality Management Initiatives in Higher Education." Journal of Library Administration 18, no. 1-2 (1993): 157–69. http://dx.doi.org/10.1300/j111v18n01_12.

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Mohammed, Khadijah, Bashayer Ali, and Azrilah Abdulaziz. "Total Quality Management in Saudi Higher Education." International Journal of Computer Applications 135, no. 4 (2016): 6–12. http://dx.doi.org/10.5120/ijca2016908245.

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In'airat, Mohammed Hasan, and Amer Hani Al Kassem. "Total Quality Management in Higher Education: A Review." International Journal of Human Resource Studies 4, no. 3 (2014): 294. http://dx.doi.org/10.5296/ijhrs.v4i3.6368.

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Total Quality Management (TQM) is a perception, which educational institutions can only attain through long period of planning, by the formulation and execution of annual quality program, which substantially moves towards the accomplishment of the vision. Application of TQM concepts is one of such degree, which will go a long way in reviving the higher education system. This study endeavors to analyze TQM in higher education and outline the literature on Critical Success Factors (CSF) and its execution in all areas. The study concludes the CSF and its execution in higher education institutions. Some institutions already enjoyed the advantages of TQM methods in their programs with determination and strict adoption of the system to achieve their goals. The insight of this review is giving feedbacks of the recent studies on how TQM system will be able to utilize different instruments and hypothesis to legitimize employees, create a positive friendly environment and highlight the necessity of the students to bring out the best in them.
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Aly, Nael, and Joseph Akpovi. "Total quality management in California public higher education." Quality Assurance in Education 9, no. 3 (2001): 127–31. http://dx.doi.org/10.1108/09684880110399077.

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McCulloch, Myra. "Total Quality Management: Its Relevance for Higher Education." Quality Assurance in Education 1, no. 2 (1993): 5–11. http://dx.doi.org/10.1108/09684889310044655.

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Dissertations / Theses on the topic "Total quality management in higher education – Botswana"

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Tobedza, Asalepele. "Quality management strategies for technical and vocational education and training institutions in Botswana." Thesis, Cape Peninsula University of Technology, 2011. http://hdl.handle.net/20.500.11838/2223.

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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2011.<br>Education is undoubtedly of great significance to everyone, and as a consequence countries are working hard to ensure that their educational systems are responsive to their socio-economic needs. In search for competitive advantage, institutes of higher learning throughout the world are focussing their attention in ensuring the provision of quality academic programmes. Botswana's public technical colleges are no exception. In recent years, the government of Botswana through Department of Technical and Vocational Education and Training (DTVET) has stepped up its efforts to expand and transform technical and vocational education in that country. In spite of these investments, studies show that the quality of training is still a serious concern. This study aims to explore the extent to which the Botswana institutions implement quality management systems. Critical areas and attributes where institutions should focus their efforts in relation to quality are explored. To achieve the objective of the study, both qualitative and quantitative research methodologies were used. The case study research method was employed to investigate issues which have affected the capacity of the institutions to implement quality management systems. Data was gathered from students, teachers and the college management team members by means of a self-administered questionnaire. This study hopes to contribute to the existing body of knowledge by providing insights into the implementation of quality management systems in the training institutions in Botswana.
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Tambi, Abdul Malek. "Total quality management in higher education : modelling critical success factors." Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/20420/.

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The research is aimed at determining the extent of TQM implementations in higher education institutions in the United States, United Kingdom, and Malaysia, uncovering common TQM critical success factors among the institutions, developing a generic and holistic TQM model for higher education institutions that incorporates the factors, measuring the performance of those factors and their contribution towards organisational excellence, and developing a mechanism for improving them. The research was conducted in three stages: exploratory study, descriptive, and empirical research. The exploratory study involves a literature review for searching structural TQM models that measure TQM essential elements. A criteria of modelling has been proposed for model selection. Based on this criteria, the Pyramid Model (Kanji, 1996) has been selected as a tentative model for further analysis. Further justification for selecting this model was provide by comparing it with the philosophical and system dimensions of TQM (Kanji, Morris & Haigh, 1993), ideas about TQM provided by major TQM contributors, and Hackman and Wageman's perspective of TQM philosophy (Hackman & Wageman, 1995).The descriptive study involved a questionnaire survey of higher education institutions in the U.S., U.K., and Malaysia. The survey result provided information on the extent of TQM implementations in those countries and indicated that the performance of TQM institutions are better then non-TQM institutions. It has also indicated that many higher education institutions in the three countries practiced the elements of the Pyramid Model. In the present research, the model's elements are regarded as critical success factors --- those few things that must go well to ensure the success of a manager or an organisation (Boynton & Zmud, 1984). The empirical research involved subjecting the Business Excellence Model to a structural analysis based on Partial Least Squares method by Wold (1980). Here, an iniital measurement instrument was developed to measure the model's constructs using multi-item rating scales. An iterative procedure retained only those items that were common and relevant to the higher education institutions in each sample. The final measurement scales had high values of Cronbach reliability coefficient. The model was found to be valid based on the result of %2 goodness-of-fit test and values of indices proposed by Bentler (1995).A mathematical equation that takes into account the mean scores and values of "outer coefficients" (strength of causal connections between items and constructs) was used to compute performance indices for the critical success factors and business excellence. The structural analysis produced "inner coefficients" that represent the strength of causal connections between the model's independent and dependent variables (constructs). These coefficients were used to determine the unit contributions of each construct toward business excellence. An improvement method that made use of the unit contributions had been developed to improve the values of critical success factor and business excellence. The method applied an algorithm that determined an optimal mix of critical success factors requiring improvements and made the improvements to the factors to achieve a desired business excellence target level. The Business Excellence Model has several notable strengths: simple; systematic; generic; robust; analytical; objective; critical and logical; and predictive.
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Chalkley, Simon Timothy. "Student-centred quality improvement systems in manufacturing engineering higher education." Thesis, Brunel University, 1996. http://bura.brunel.ac.uk/handle/2438/5435.

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Recent changes within British higher education have led to a refocus as to the purpose of such education. This movement has been particularly noticeable in the engineering disciplines. These changes have involved a move towards a more 'transformational' objective, where the emphasis is on the development of the full range of learning abilities within a student coupled with an external, or 'real world', orientation. To develop such learning abilities requires specific educational approaches that are based on student-centred processes and the preparation for lifelong learning. This new purpose, and its inherent educational methods, has implications for the type of quality improvement systems adopted. Robust approaches developed in manufacturing industries have been identified, and the thesis argues that quality systems based on developments in these industries can be used in higher education to create a culture that engenders this positive learning approach. This involves a move away from passive, quantitative quality monitoring systems that focus on the 'product' of learning, and move towards more qualitative, active and dynamic department-wide quality improvement systems that focus on the developmental 'process'. Traditional methods of addressing quality in higher education departments can be seen to focus on rudimentary control mechanisms, where action is post-process and reactive, and where the feedback loop often not closed, i.e. preventative and corrective actions, when identified, are not initiated. Such approaches add very little to the purpose of higher education (i.e. developing the range of 'transformational' learning abilities), as there is an overemphasis on evaluation and not enough emphasis on enhancement, development and preparation for continuous learning. The main thesis, therefore, links learning theory to quality theory, via the concepts of development cycles, lifelong learning and continuous improvement. To ascertain the validity of the theses required a research methodology that was based on an in-depth longitudinal action/applied research case study. The research involved a three and a half year study of the quality improvement systems of a manufacturing engineering department of a British university. The research introduced and investigated a strategy that would result in a move from the 'post-process/passive' student involvement to 'in-process/ active'. The case study found that the thesis was valid, in that particular students and members of staff adopted the quality improvement system (i.e. a change in observable behaviour). The contribution to knowledge involves the examination of the interaction between departmental culture and systems, where a 'cultural shift' is necessary involving (i) a change in the role of the undergraduate student (i.e. from passive members in the process, to central participants in the creation and improvement of quality), and (ii) a change in the focus of quality (i.e. from checking that learning was taken place, to promoting and preparing students for lifelong learning).
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Bartell, Nancy O. "Implementing Total Quality Management in Business and Academe: A Case Study." Digital Commons @ East Tennessee State University, 1996. https://dc.etsu.edu/etd/2635.

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Total quality management (TQM) is a philosophy and process that has been successfully implemented in many business firms. Other organizations, including institutions of higher education, have become increasingly interested in adopting it. It is likely that facilitators need to be cognizant of organizational differences and adjust facilitation methods and strategies accordingly. This dissertation is an exploratory study designed to examine the role of the TQM facilitator in diverse settings. Specifically, the study is an in-depth two-case research study of TQM implementation in an international manufacturing firm and a regional institution of higher education. The primary foci of this dissertation are to (1) investigate differences in context and processes of each organization, (2) compare implementation events, (3) examine the facilitator's role at various stages of TQM implementation, and (4) identify barriers involved with TQM implementation in each organization. Conclusions of the study are that the facilitators' level of involvement in TQM implementation varied over time and at different stages of team development. Facilitators at the manufacturing firm used TQM tools and techniques more frequently than did facilitators in the academic setting. Lastly, outside facilitators had to adjust language, stories, and examples in the academic setting. They also relied heavily on an internal steering committee to plan agendas and assess the degree of acceptance by those involved in early stages of implementation.
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Almeida, Joao Carlos. "Strategic issues in lean construction and the higher education construction market sector." Link to electronic thesis, 2003. http://www.wpi.edu/Pubs/ETD/Available/etd-0220103-154015.

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Couch, Gene C. "A Measurement of Total Quality Management in Selected North Carolina Community Colleges." Digital Commons @ East Tennessee State University, 1997. https://dc.etsu.edu/etd/2898.

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Many of the colleges in the North Carolina Community College System have embarked on a "quality" journey to continuously improve the educational programs and services that they provide to their communities. The primary focus of this study was to determine the level of Total Quality Management (TQM) principles implemented in selected North Carolina community colleges and to determine if there was a difference in the perception of its implementation between administrators and faculty. Additionally, this study examined the influence of the following variables on the implementation of TQM in selected North Carolina community colleges: personal factors (age, gender, ethnicity, and length of employment) and organizational factors (length of institutional involvement in TQM, institutional service area, institutional size, and institutional participation in the Carolina Quality Consortium). Furthermore, the study also gathered data about the positive and negative outcomes as a result of TQM/quality. Data for this study were obtained from a survey instrument that was based on the Malcolm Baldridge National Quality Award. The survey instrument was mailed to eight full-time administrators and eight full-time faculty members from 29 North Carolina community colleges. Twenty of the institutions belonged to the Carolina Quality Consortium. The remaining institutions represented a convenient sample of the 36 North Carolina community colleges that were not members of the Carolina Quality Consortium. Four hundred sixty-four surveys were mailed and 368 were returned. The overall percentage of survey return was 79.3. The Statistical Package for the Social Sciences (SPSS) was used for the analysis of data. An alpha level of.05 was used for all statistical tests. The major conclusions were: (1) there are different levels of TQM implementation among! the community colleges identified in this study, (2) there is a difference between the perception of TQM between administrators and faculty members, (3) the length of employment at the institution is a factor in the perception of the implementation of TQM, (4) age, gender, and ethnicity are not factors on the perceptions of the implementation of TQM, (5) the length of involvement in TQM, the service area, the size of the institution, and participation in the Carolina Quality Consortium are not factors on the overall quality ratings, (6) the positive outcomes perceived as having resulted from TQM/quality initiatives included improved communication, improved support systems, customer service, and increased involvement in planning and decision-making, and (7) the negative outcomes perceived as having resulted from TQM/quality were incongruence in philosophy and practice, too much time wasted, work overloads, and endless paperwork.
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Nadali, Najafabadi Hossein, Sanaz Sadeghi, and Pouya Habibzadeh. "Total Quality Management in Higher Education Case Study : Quality in Practice at University College of Borås." Thesis, Högskolan i Borås, Institutionen Ingenjörshögskolan, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18887.

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The overall objective of this thesis work is to highlight the general principles of TQM involvedand to point out how this approach has been and can be used to improve the quality of anacademic institution. This work has been specified for higher education of University College ofBorås, and it will cover the whole of institution, administrative structure, rather than academicarea, specific program, department, or services.This objective is conducted towards an evaluation and assessment of the current quality work ofthis university. In fact, the way in which this university is working with quality issues now, willbe compared with a TQM approach and the weaknesses and strengthens of the quality work ofthis institution will be recognized.After reviewing the current situation of this university college in the context of quality andidentifying possible existing problems, the authors will offer some recommendations andsuggestions for improvement. For this purpose, in the theoretical frame of reference, a specificTQM approach will be developed and some detail descriptions of terms involved in thisapproach will be reviewed.In order to reach to the objectives of this thesis work, researcher will use primary data in theform of interviews, and secondary data from literatures, scientific articles, and books andWebPages. In addition, the researchers will use abduction methodology within this research.In conclusion, authors are aim to provide a complete documentation in its kind in the field ofquality and Total Quality Management, which can facilitate this university college to improvethe quality of its higher education.<br>Uppsatsnivå: D
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Hergüner, Gülten. "Total quality management in English language teaching : a case study in Turkish higher education." Thesis, Aston University, 1995. http://publications.aston.ac.uk/14857/.

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The need to improve the management of language learning organizations in the light of the trend toward mass higher education and of the use of English as a world language was the starting point of this thesis. The thesis aims to assess the relevance, adequacy and the relative success of Total Quality Management (TQM) as a management philosophy. Taking this empirical evidence a TQM-oriented management project in a Turkish Higher Education context, the thesis observes the consequences of a change of organizational culture, with specific reference to teachers' attitudes towards management. Both qualitative and quantitative devices are employed to plot change and the value of these devices for identifying such is considered. The main focus of the thesis is the Soft S's (Shared Values, Style, Staff and Skills) of an organization rather than the Hard S's (System, Structure, Strategy). The thesis is not concerned with the teaching and learning processes, though the PDCA cycle (the Action Research Cycle) did play a part in the project for both teachers and the researcher involved in this study of organizational development. Both before the management project was launched, and at the end of the research period, the external measurement devices (Harrison's Culture Specification Device and Hofstede's VSM) were used to describe the culture of the Centre. During the management project, internal measurement devices were used to record the change including middle-management style change (the researcher in this case). The time period chosen for this study was between September 1991 and June 1994. During this period, each device was administered twice within a specific time period, ranging from a year to 32 months.
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Cruickshank, Mary Therese. "Developing a quality culture within a school of nursing in higher education /." View thesis View thesis, 2000. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20030424.121009/index.html.

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Owlia, Mohammed Saleh. "A customer-oriented approach to the measurement and improvement of quality in engineering education." Thesis, University of Birmingham, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310422.

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Books on the topic "Total quality management in higher education – Botswana"

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H, Smith Douglas, ed. Total quality in higher education. St. Lucie Press, 1994.

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1939-, Harvey Roger C., ed. Assessing quality in further and higher education. J. Kingsley Publishers, 1994.

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Leadership and management of quality in higher education. Chandos Publishing, 2010.

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McGowan, Nearing Molly, ed. Continuous quality improvement in higher education. American Council on Education/Praeger, 2004.

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ACUCA, Seminar (1997 Surabaya Indonesia). Total quality management of institutions for higher education in Asia. Petra-Christian University, 1997.

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Managing quality and standards. Open University Press, 1999.

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On Q: Causing quality in higher education. Oryx Press, 1993.

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On Q: Causing quality in higher education. American Council on Education, 1992.

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Csizmadia, Tibor Ga bor. Quality management in Hungarian higher education: Organisational responses to governmental policy. CHEPS/UT, 2006.

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Wallin, Desna L. Essentialism: Common sense quality improvement. American Association of Community Colleges, 1994.

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Book chapters on the topic "Total quality management in higher education – Botswana"

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Oluwafemi, Ifetayo, and Timothy Laseinde. "Useful Total Quality Management Critical Success Fundamentals in Higher Education Institution." In Human Systems Engineering and Design II. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-27928-8_158.

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Oluwafemi, Ifetayo, and Timothy Laseinde. "Total Quality Management Fundamentals and Evolving Outcomes in Higher Education Institutions." In Human Systems Engineering and Design II. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-27928-8_162.

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Azar, Ahmad Taher, Renu Vashist, and Ashutosh Vashishtha. "A Rough Set Based Total Quality Management Approach in Higher Education." In Complex System Modelling and Control Through Intelligent Soft Computations. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-12883-2_14.

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Godfrey, A. Blanton. "Ten Areas for Future Research in Total Quality Management." In Quality in Higher Education. Routledge, 2018. http://dx.doi.org/10.4324/9781351293563-20.

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Begum, Sayeda, Chandrasekharan Rajendran, L. Prakash Sai, K. Ganesh, and Sanjay Mohapatra. "Total quality management in engineering educational institutions." In Total Quality Management in Higher Education. Routledge India, 2020. http://dx.doi.org/10.4324/9781003141631-3.

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Begum, Sayeda, Chandrasekharan Rajendran, L. Prakash Sai, K. Ganesh, and Sanjay Mohapatra. "Total Quality Management in engineering educational institutions." In Total Quality Management in Higher Education. Routledge India, 2020. http://dx.doi.org/10.4324/9781003141631-4.

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"CASE STUDY 3: QUALITY IN HIGHER EDUCATION." In Total Quality Management. Theory and Practice. De Gruyter, 1998. http://dx.doi.org/10.1515/9783486798821-014.

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Begum, Sayeda, Chandrasekharan Rajendran, L. Prakash Sai, K. Ganesh, and Sanjay Mohapatra. "Introduction." In Total Quality Management in Higher Education. Routledge India, 2020. http://dx.doi.org/10.4324/9781003141631-1.

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Begum, Sayeda, Chandrasekharan Rajendran, L. Prakash Sai, K. Ganesh, and Sanjay Mohapatra. "Review of literature." In Total Quality Management in Higher Education. Routledge India, 2020. http://dx.doi.org/10.4324/9781003141631-2.

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Begum, Sayeda, Chandrasekharan Rajendran, L. Prakash Sai, K. Ganesh, and Sanjay Mohapatra. "Relationship between total quality management and the institutional effectiveness of engineering educational institutions." In Total Quality Management in Higher Education. Routledge India, 2020. http://dx.doi.org/10.4324/9781003141631-5.

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Conference papers on the topic "Total quality management in higher education – Botswana"

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Hickman, Louis, and Mesut Akdere. "Stakeholder Theory: Implications for Total Quality Management in Higher Education." In Fourth International Conference on Lean Six Sigma for Higher Education. Purdue Scholarly Publishing Services, 2017. http://dx.doi.org/10.5703/1288284316381.

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Kistiani, Devika Putri, and Johar Permana. "The Importance of Application Total Quality Management at Higher Education." In Proceedings of the 3rd International Conference on Research of Educational Administration and Management (ICREAM 2019). Atlantis Press, 2020. http://dx.doi.org/10.2991/assehr.k.200130.165.

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Cai, Li, and Yaping Zheng. "Research on total quality management “234” mode of higher education." In 2013 International Conference on Services Science and Services Information Technology. WIT Press, 2014. http://dx.doi.org/10.2495/sssit130751.

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Li, Jun. "Study on Total Quality Management System Construction for Higher Education." In International Conference on Education, Management and Computing Technology (ICEMCT-15). Atlantis Press, 2015. http://dx.doi.org/10.2991/icemct-15.2015.102.

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Abubakar, Nusrat-Jahan, Emmanuel Freeman, and Kennedy Fosu Oppong. "Modeling Total Quality Management Framework for Higher Education Institutions in Ghana." In 2019 International Conference on Computing, Computational Modelling and Applications (ICCMA). IEEE, 2019. http://dx.doi.org/10.1109/iccma.2019.00021.

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Nogueiro, Teresa, Margarida Saraiva, and Fátima Jorge. "HIGHER EDUCATION INSTITUTIONS - THE SYNERGIES BETWEEN TOTAL QUALITY MANAGEMENT AND SOCIAL RESPONSIBILITY." In 13th International Conference on Education and New Learning Technologies. IATED, 2021. http://dx.doi.org/10.21125/edulearn.2021.2274.

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Anastasiadou, Sofia, and P. Zirinoglou. "STATISTICAL INFERENCE AND TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION: THE CASE OF OPEN & DISTANCE HIGHER EDUCATION." In 13th annual International Conference of Education, Research and Innovation. IATED, 2020. http://dx.doi.org/10.21125/iceri.2020.2196.

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Anastasiadou, Sofia, and Effrosini Taraza. "TOTAL QUALITY MANAGEMENT: IMPLEMENTATION OF THE SIX SIGMA METHODOLOGY FOR IMPROVING QUALITY IN HIGHER EDUCATION." In 12th annual International Conference of Education, Research and Innovation. IATED, 2019. http://dx.doi.org/10.21125/iceri.2019.2318.

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Taraza, Effrosini, and Sofia Anastasiadou. "EVALUATION OF TOTAL QUALITY MANAGEMENT (TQM) IN GREEK HIGHER EDUCATION USING ADVANCED STATISTICAL METHODOLOGIES." In 12th annual International Conference of Education, Research and Innovation. IATED, 2019. http://dx.doi.org/10.21125/iceri.2019.2290.

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Hickman, Louis, and Mesut Akdere. "Integrated Literature Review of Information Technology Leadership in Higher Education: Implications for Total Quality Management." In Fourth International Conference on Lean Six Sigma for Higher Education. Purdue Scholarly Publishing Services, 2017. http://dx.doi.org/10.5703/1288284316380.

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