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Dissertations / Theses on the topic 'Total quality management in higher education – Botswana'

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Published: 4 June 2021

Last updated: 12 February 2022

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1

Tobedza, Asalepele. "Quality management strategies for technical and vocational education and training institutions in Botswana." Thesis, Cape Peninsula University of Technology, 2011. http://hdl.handle.net/20.500.11838/2223.

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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2011.<br>Education is undoubtedly of great significance to everyone, and as a consequence countries are working hard to ensure that their educational systems are responsive to their socio-economic needs. In search for competitive advantage, institutes of higher learning throughout the world are focussing their attention in ensuring the provision of quality academic programmes. Botswana's public technical colleges are no exception. In recent years, the government of Botswana through Department of Technical and Vocational E

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2

Tambi, Abdul Malek. "Total quality management in higher education : modelling critical success factors." Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/20420/.

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The research is aimed at determining the extent of TQM implementations in higher education institutions in the United States, United Kingdom, and Malaysia, uncovering common TQM critical success factors among the institutions, developing a generic and holistic TQM model for higher education institutions that incorporates the factors, measuring the performance of those factors and their contribution towards organisational excellence, and developing a mechanism for improving them. The research was conducted in three stages: exploratory study, descriptive, and empirical research. The exploratory

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Chalkley, Simon Timothy. "Student-centred quality improvement systems in manufacturing engineering higher education." Thesis, Brunel University, 1996. http://bura.brunel.ac.uk/handle/2438/5435.

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Recent changes within British higher education have led to a refocus as to the purpose of such education. This movement has been particularly noticeable in the engineering disciplines. These changes have involved a move towards a more 'transformational' objective, where the emphasis is on the development of the full range of learning abilities within a student coupled with an external, or 'real world', orientation. To develop such learning abilities requires specific educational approaches that are based on student-centred processes and the preparation for lifelong learning. This new purpose,

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Bartell, Nancy O. "Implementing Total Quality Management in Business and Academe: A Case Study." Digital Commons @ East Tennessee State University, 1996. https://dc.etsu.edu/etd/2635.

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Total quality management (TQM) is a philosophy and process that has been successfully implemented in many business firms. Other organizations, including institutions of higher education, have become increasingly interested in adopting it. It is likely that facilitators need to be cognizant of organizational differences and adjust facilitation methods and strategies accordingly. This dissertation is an exploratory study designed to examine the role of the TQM facilitator in diverse settings. Specifically, the study is an in-depth two-case research study of TQM implementation in

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5

Almeida, Joao Carlos. "Strategic issues in lean construction and the higher education construction market sector." Link to electronic thesis, 2003. http://www.wpi.edu/Pubs/ETD/Available/etd-0220103-154015.

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6

Couch, Gene C. "A Measurement of Total Quality Management in Selected North Carolina Community Colleges." Digital Commons @ East Tennessee State University, 1997. https://dc.etsu.edu/etd/2898.

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Many of the colleges in the North Carolina Community College System have embarked on a "quality" journey to continuously improve the educational programs and services that they provide to their communities. The primary focus of this study was to determine the level of Total Quality Management (TQM) principles implemented in selected North Carolina community colleges and to determine if there was a difference in the perception of its implementation between administrators and faculty. Additionally, this study examined the influence of the following variables on the implementation of TQM in selec

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7

Nadali, Najafabadi Hossein, Sanaz Sadeghi, and Pouya Habibzadeh. "Total Quality Management in Higher Education Case Study : Quality in Practice at University College of Borås." Thesis, Högskolan i Borås, Institutionen Ingenjörshögskolan, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18887.

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The overall objective of this thesis work is to highlight the general principles of TQM involvedand to point out how this approach has been and can be used to improve the quality of anacademic institution. This work has been specified for higher education of University College ofBorås, and it will cover the whole of institution, administrative structure, rather than academicarea, specific program, department, or services.This objective is conducted towards an evaluation and assessment of the current quality work ofthis university. In fact, the way in which this university is working with quali

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8

Hergüner, Gülten. "Total quality management in English language teaching : a case study in Turkish higher education." Thesis, Aston University, 1995. http://publications.aston.ac.uk/14857/.

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The need to improve the management of language learning organizations in the light of the trend toward mass higher education and of the use of English as a world language was the starting point of this thesis. The thesis aims to assess the relevance, adequacy and the relative success of Total Quality Management (TQM) as a management philosophy. Taking this empirical evidence a TQM-oriented management project in a Turkish Higher Education context, the thesis observes the consequences of a change of organizational culture, with specific reference to teachers' attitudes towards management. Both q

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9

Cruickshank, Mary Therese. "Developing a quality culture within a school of nursing in higher education /." View thesis View thesis, 2000. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20030424.121009/index.html.

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10

Owlia, Mohammed Saleh. "A customer-oriented approach to the measurement and improvement of quality in engineering education." Thesis, University of Birmingham, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310422.

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11

Hussain, Farzana. "The implementation of total quality management at a tertiary education institution / Hussain F." Thesis, North-West University, 2011. http://hdl.handle.net/10394/7363.

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The purpose of this study was to investigate the total quality management of the academic administration services’ post–graduate department within the Potchefstroom Campus of the North–West University, in terms of the following: – The implementation of TQM at the University – The organisational profiles of the University – How the organisation’s goals and missions are structured around the needs of its customers – Total Quality Management is a concept generally used throughout organisations providing tertiary education in South Africa. There are, however, some universities that do not use TQM.

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12

Cruickshank, Mary T., of Western Sydney Hawkesbury University, and Faculty of Management. "Developing a quality culture within a school of nursing in higher education." THESIS_FMAN_XXX_Cruickshank_M.xml, 2000. http://handle.uws.edu.au:8081/1959.7/604.

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During the past decade, nurses in the clinical setting have began making a paradigm shift from Quality Assurance to Total Quality Management, or as it is commonly referred to within health care facililties, Continuous Quality Improvement.In contrast, scant attention has been paid to quality management practices in nursing in the higher education sector. This study provides an applied example of where it investigates quality management practices in the context of organisational culture and human resource management with the aim of developing a quality culture model for a school of nursing in hi

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13

Elhees, Mokhtar Abdenour. "An empirical study of quality management in the Libyan higher education context : Al-Fateh University as a case study." Thesis, University of South Wales, 2008. https://pure.southwales.ac.uk/en/studentthesis/an-empirical-study-of-quality-management-in-the-libyan-higher-education-context(c3f647d3-531a-46f2-b917-496a4049d438).html.

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Higher education institutions (HEIs) around the world and in the developing countries in particular e.g. Libyan HEIs are facing challenges that increase the pressure on them. Some of these challenges are related to the remarkable changes in population growth and fast changes in the development of knowledge and technology. Also, providing adequate resources, maintaining quality, raising funding and strengthening the curriculum are other challenges that need to be faced by those institutions. This research is aimed to investigate issues enabling and affecting the quality of services provided by

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Ferreira, Marie. "A framework for continuous improvement in the South African Higher Education Sector." Thesis, Pretoria : [s.n.], 2003. http://upetd.up.ac.za/thesis/available/etd-07062004-084502.

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Alsulami, Abdulrahman B. "Faculty Attitudes toward Deming's Fourteen Principles of Total Quality Management in Higher Education at the King Abdulaziz University College of Education." Ohio University / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1403096543.

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Al-Quraini, Naima. "Quality assurance in higher education : a case study of Kuwait University experience with total quality management approach : a panacea or a placebo?" Thesis, University College London (University of London), 1999. http://discovery.ucl.ac.uk/10019783/.

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This study explores the new quality assurance policy in Kuwait University. It aims to portray its positive development with the constraints and even the dysfunctions. A case study method is employed to focus on the new policy as it has been experienced in the science and education colleges. The QA policy at KU is an all-embracing approach that encompasses many aspects of institutional life. This study attempts to reflect the breadth of the strategy. The early chapters review the literature about quality assurance in higher education. This indicates that quality issues are of high priority worl

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Falkner, Bonni. "An analysis of graduate students' perceptions of quality services provided by University of Wisconsin-Stout." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005falknerb.pdf.

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18

Aldaweesh, Majed. "The effective implementation of total quality management and transformational leadership in higher education improvement : a case of Saudi universities." Thesis, Brunel University, 2018. http://bura.brunel.ac.uk/handle/2438/17017.

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There is limited empirical research on Total Quality Management (TQM) and Transformational Leadership (TL), and in particular the Higher Education (HE). The management literature of both Total Quality Management (TQM) and Transformational leadership is paying a great attention to higher education. However, there are gaps in the literature understanding what of the drivers that TQM and leadership can offer. This research explores the effective implementation of TQM and transformational leadership to improve the quality and ranking of Saudi Arabian universities. Many universities and colleges ar

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Drennan, Lynn Thomson. "Total quality management in higher education : an evaluation of the impact of assessment and audit on the quality of teaching and learning in the Scottish Universities." Thesis, University of Glasgow, 2000. http://theses.gla.ac.uk/1155/.

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Clayton, Marlene. "The applicability of total quality management to the English higher education system and implications for the development of TQM theory." Thesis, Aston University, 1998. http://publications.aston.ac.uk/10716/.

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21

Al-Ghanboosi, Salim Saleem Mohammed. "Enhancing higher education services in the Sultanate of Oman through implementing total quality management: Sultan Qaboos University as case study." Thesis, University of Manchester, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.488252.

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By the end of last century, higher educational institutions in general and in the Sultanate of Oman faced the problem of how to respond to dramatic changes in society and business as they where called upon to provide society and the marketplace with well qualified graduates and quality services. Many institutions round the world found the solution in adopting the new management approach known as Total Quality Management (TQM). A survey of TQM literature reveals that a number of public and private higher education institutions in the USA, the UK and many other countries in the world have adopte

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Benade, Marzelle. "A critical appraisal of performance management (appraisal) in higher education : case study at Stellenbosch University." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/4787.

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Thesis (MBA (Business Management))--University of Stellenbosch, 2009.<br>AFRIKAANSE OPSOMMING: Die doel van hierdie studie is om die huidige prestasiebestuurstelsel van die Universiteit van Stellenbosch te evalueer en om verbeterings aan te beveel. Die volgende navorsingsdoelwitte is dus bespreek: bepaal of uitsonderlike prestasie beloon word; stel vas of personeellede in die huidige prestasiebestuursproses glo en dit ondersteun; identifiseer die knelpunte in die prestasiebestuurstelsel van die Universiteit van Stellenbosch; bepaal die kenmerke van en vereistes vir doeltreffende prestasiebestu

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23

Combrinck, Theodore Peter. "A pilot emperical investigation into student perceptions of service quality at the Department of Management of the University of the Western Cape." Thesis, University of the Western Cape, 2006. http://etd.uwc.ac.za/index.php?module=etd&amp.

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This pilot research survey was undertaken as a result of the need to assess the service quality within Higher Education in general and the Department of Management at UWC in particular. This report focuses on the complexities of measuring service quality in higher education. The quality of service delivery within education is becoming more important as the competition for students increases.<br /> The literature was searched to find a suitable measure with a sound theoretical structure. This measure was then adapted for the department.<br /> <br /> In a preliminary way this instrument was then

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Leboea, Paulos Dipholo. "Effect of organisational policies on school management teams' job performance at Maluti District, Eastern Cape , South Africa." Thesis, University of Fort Hare, 2016. http://hdl.handle.net/10353/2293.

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Most school management teams (SMTs) do not do their tasks either due to lack of time or inability to fulfil this obligation. Should this be true for South African schools, it would reflect negatively on the SMT job performance. This led to undertaking research in order to ascertain the fit between organisational policies of induction, mentoring, curriculum assessment training and curriculum supervision and the SMT job performance by way of establishing the effect of organisation policy on SMTs’ job performance. The research adopted a descriptive survey research design of the correlational type

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Brits, Hans Jacob. "A model for the integration of quality management, planning and resource allocation at South African universities / Hans J. Brits." Thesis, North West University, 2010. http://hdl.handle.net/10394/12828.

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Institutions of higher learning in South Africa should establish and sustain their own quality management systems. These systems should improve quality of the core business of higher education i.e. teaching and learning, research and community engagement. It should yield reliable information for internal planning as well as external monitoring purposes. The integration of quality management with planning and resource allocation within a framework of continuous improvement is viewed as fundamental elements for successful quality management of institutions of higher learning. A key assumption of

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Mutemeri, Judith. "Teaching and learning of teacher education students in South African universities within a context of quality." Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/1978.

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Thesis (Dtech( Education))--Cape Peninsula University of Technology, 2010<br>The study focused on teacher education in South African universities. The major purpose was to examine how teacher educators in South African universities prepared teacher education students for teaching and learning within a context of quality. It is important to start with quality teachers before being able to speak about quality education because "you cannot give what you do not have" (Parliamentary Monitoring Group of South Africa, 2009:3).Consistent with the postmodern qualitative paradigm I used phenomenology as

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Arangies, Gretchen. "The dynamic interrelationship between productivity and remuneration practices at a tertiary institution with specific reference to the value added concept." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/828.

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Thesis (MBA (Business Management))--Stellenbosch University, 2008.<br>ENGLISH ABSTRACT: Value added links a company’s financial statements to the national income and performs a useful function in macro-economic measurement. At the national level, productivity is a major determinant of economic growth and progress and of vital importance to the survival and wellbeing of all South Africans. The presentation of information in added value terms can provide an effective communication tool that enables all personnel at all levels to understand where the business stands, what their roles in it are a

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Bulut, Sahin Betul. "Students." Master's thesis, METU, 2008. http://etd.lib.metu.edu.tr/upload/3/12609583/index.pdf.

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ABSTRACT ADMINISTRATIVE AND SERVICE SATISFACTION WITH THE ERASMUS STUDENT EXCHANGE PROGRAM AT MIDDLE EAST TECHNICAL UNIVERSITY FROM THE VIEWS OF STUDENTS AND COORDINATORS Bulut Sahin, Bet&uuml<br>l M.S., Department of Educational Sciences Supervisor: Prof. Dr. Hasan SiMSEK June 2008, 131 pages As a result of globalization, educational systems become more and more internationalized through mobility and exchange programs. The supra-natural organizations, such as European Union, have developed organized education programs to adapt to this transformation. Since 1987, the mobility of students

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Simpson, Antony Paul. "Applicability of ISO 9000 in the service industry : University of Stellenbosch Business School case study." Thesis, Stellenbosch : Stellenbosch University, 2007. http://hdl.handle.net/10019.1/49208.

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Thesis (MBA)--Stellenbosch University, 2007.<br>ENGLISH ABSTRACT: In the face of increasing competition, Business Schools increasingly have to evaluate the quality of the service that they offer to current and prospective students. The most significant factor affecting an organisation's performance is the quality of its products and services in relation to the products and services of competitors. Measurement of service quality is a function of customer satisfaction, which in tum is based on a perception of how the service conforms to prior expectations thereof. A widely accepted method o

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Silva, Sirley Camilo da. "Programa de excelência como diferencial competitivo em uma instituição de ensino superior: o caso da implantação no Grupo Estácio." Universidade Federal Fluminense, 2017. https://app.uff.br/riuff/handle/1/5259.

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Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-11-16T12:18:40Z No. of bitstreams: 1 Dissert Sirley Camilo da Silva.pdf: 3193516 bytes, checksum: 493f52667ba8c212e8d599310f6af084 (MD5)<br>Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-11-16T14:23:06Z (GMT) No. of bitstreams: 1 Dissert Sirley Camilo da Silva.pdf: 3193516 bytes, checksum: 493f52667ba8c212e8d599310f6af084 (MD5)<br>Made available in DSpace on 2017-11-16T14:23:06Z (GMT). No. of bitstreams: 1 Dissert Sirley Camilo da Silva.pdf: 3193516 bytes, checksum: 493f52667ba8c212e8d599310f6

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SILVEIRA, Fausto Alexandre Vasconcelos. "Uma análise comparativa sobre os fatores que afetam a implantação da gestão pela qualidade em Instituições do Ensino Superior." www.teses.ufc.br, 2014. http://www.repositorio.ufc.br/handle/riufc/9551.

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SILVEIRA, Fausto Alexandre Vasconcelos. Uma análise comparativa sobre os fatores que afetam a implantação da gestão pela qualidade em Instituições do Ensino Superior. 2014. 111f. – Dissertação (Mestrado) – Universidade Federal do Ceará, Programa de Pós-graduação em Políticas Públicas e Gestão da Educação Superior, Fortaleza (CE), 2014.<br>Submitted by Márcia Araújo (marcia_m_bezerra@yahoo.com.br) on 2014-10-21T16:50:48Z No. of bitstreams: 1 2014_dis_favsilveira.pdf: 2073665 bytes, checksum: 654f4e195992b43ad00b0879d2b16ac6 (MD5)<br>Approved for entry into archive by Márcia Araújo(marcia_m_be

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Nascimento, Fabio Redin do. "AVALIAÇÃO INSTITUCIONAL DE IES: REFLEXÕES SOBRE COMPATIBILIDADE DE TRÊS MODELOS DE AUTO AVALIAÇÃO SINAES, FNQ e CAF." Universidade Federal de Santa Maria, 2013. http://repositorio.ufsm.br/handle/1/8277.

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The Common Assessment Framework (CAF or Commom Assessment Framework), used in the education sector in European countries and the assessment tool of the National Quality Foundation (FNQ) named Model Management Excellence (MEG) used in public and private organizations in Brazil are assessment models of organizational performance, specially developed to help organizations apply the techniques of Total Quality Management (TQM) in order to better their performance levels and their management. However, the study lies in the general assessment of the quality management of Higher Education Institution

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Conti, Denise De. "Proposta e avaliação de indicadores de desempenho para gestão estratégica de unidades laboratoriais de instituição superior de ensino e pesquisa que impactam sobre a saúde humana." Universidade Tecnológica Federal do Paraná, 2017. http://repositorio.utfpr.edu.br/jspui/handle/1/2639.

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A gestão de laboratório tornou-se essencial em razão da preocupação com a saúde e com o meio ambiente. Conhecer todos os processos e atividades desenvolvidas nessas unidades e adotar bons indicadores para avaliar o desempenho, facilitam o controle interno do laboratório. O uso combinado dos indicadores com as ferramentas de gestão como Gestão da Qualidade Total, Redesenho de Processos, Normas ISO, Pensamento Lean e Gestão do Erro, poderão propiciar uma melhora significativa na eficiência. Esse trabalho de Engenharia Biomédica, com linha de pesquisa em Engenharia Clínica e Gestão, tem como obje

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Monggae, Patrick Lesego. "Total Quality Management : perceptions of secondary school teachers/educators on TQM in the Lobatse, South-East and Kanye areas of Botswana / Patrick Lesego Monggae." Thesis, 2004. http://hdl.handle.net/10394/11417.

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The focus of this research study is to determine teacher's perceptions on Total Quality Management(TQM) in secondary schools in the Lobatse area, Kanye area and the South East District of Botswana. Lobatse is an urban area and this research was carried out in all the secondary schools of the town, whilst Ramotswa and Kanye are peri-urban areas. The schools in which this research was carried out consist of both Junior secondary schools and Senior secondary schools. TQM basically means conscious improvement, in this context on matters of education. Only well managed schools can provide quality e

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Van, Schalkwyk Riaan Dirkse. "A total quality service framework for private higher education in South Africa." Thesis, 2018. http://hdl.handle.net/10500/25223.

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The primary purpose of this study was to develop an industry-specific total quality service framework (as a potential basis for an established total quality service model) for private higher education institutions in South Africa. The framework (as a tool) will contribute to the need to manage service quality of these institutions on a holistic and strategic basis. Service quality is a challenge for any enterprise, especially for those in the service industry. It is of particular concern for private higher education institutions and one of their key challenges due to the increasingly competiti

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Bright, Glen. "A total quality management system for a university faculty." Thesis, 2011. http://hdl.handle.net/10413/9556.

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Total Quality Management, (TQM), is an internationally recognized system of improving quality in industry. Globally, academic institutions have also adopted the principles of TQM systems to enhance the quality of their operations. The main aim of this study was to determine whether a TQM system can be implemented at faculty level in a University and what resources would make it sustainable. Research data was obtained by surveying staff and students at the University of KwaZulu-Natal, (UKZN). A probability sample of 330, from a population size of 2500, was drawn from the Faculty of Engi

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Haile, Biruk Solomon. "Quality management of education in Ethiopian public universities." Thesis, 2014. http://hdl.handle.net/10500/19175.

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Quality management of higher education is a vital concern today. The purpose of this study was to examine education quality management practices of Ethiopian public universities and to investigate a relationship between three dependent variables (planning for quality education, implementation of plans and performance improvement) and five independent variables (identification of quality education, considering customers’ needs, performance tracking, education quality management strategies and taking actions). Both quantitative and qualitative data were collected by means of questionnaires and i

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Green, Paul Edmund. "An investigation into the quality of service delivery at the Durban University of Technology Pietermaritzburg campuses." Thesis, 2006. http://hdl.handle.net/10413/1002.

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This dissertation investigated the quality of service delivery at the Durban University of Technology (DUT) Pietermaritzburg campuses. According to du Toit (2004:182) student satisfaction is important in the Higher Education sector due to its role in effective enrolment management. It is essential for student perceptions of service quality to be evaluated and managed by the university. Iacobucci, et al (1995:277) emphasized that service quality and customer satisfaction are important concepts to academic researchers studying consumer evaluations as a means of creating competitive advantages an

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Mhlanga, Ephraim. "Quality assurance in higher education in Southern Africa : the case of the universities of the Witwatersrand, Zimbabwe and Botswana." Thesis, 2010. http://hdl.handle.net/10539/7599.

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Quality assurance is increasingly becoming an important aspect of higher education institutions in developing countries, as expressed in the development of relevant policies, structures and systems at national and institutional levels. This thesis critically examines the nature of quality assurance policies and practices in selected universities in the Southern African Development Community (SADC), as well as the factors that shape these policies. Through a close examination of these policies and practices, the thesis explains why some universities realise better quality than others, even thou

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Yang, Cheng-Yi, and 楊政誼. "The Case Study of Implement the Framework and the Flow of Total Quality Management in the Higher Education." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/25950502243940175308.

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碩士<br>長榮大學<br>企業管理研究所<br>96<br>The 21st century has become the era of knowledge economy and digitalization. In this era of knowledge economy, it essential for all to improve the quality of higher education. Total Quality Management (TQM) have been in used in the business world for years, and the result is impressed. It becomes the present stage to manage the solid service mainstream , also pours into a new strength to the enterprise competition promptly. 1980 ages last stages educational world also started to note the importance of TQM application in the education, thought the improve

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Kassa, Temesgen Melaku. "Measuring and modelling service quality in Ethiopian public higher education." Thesis, 2017. http://hdl.handle.net/10500/23732.

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This study serves two major purposes. First, it explores and validates attributes, dimensions and constructs that can be used to measure service quality in Ethiopian public higher education (EPHE) context. Second, it examines the interplay among the major service quality constructs and student related variables in search of a comprehensive theoretical framework for HE service quality. The study started its investigation by formulating a set of research questions that explore attributes, dimensions and constructs essential to measure service quality (RQ1), test for the measurement model fit (RQ

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Shan, Wen-Hsiuan, and 單文暄. "The Recognition and Result Analysis of the Implementation of Total Quality Management in Taiwan Higher Education ：with Tamkang University an Example." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/45569697385649769025.

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碩士<br>淡江大學<br>公共行政學系公共政策碩士在職專班<br>98<br>The purpose of the study revolves around the staff’s perception to TQM (Total Quality Management) implemented in Tamkang University and the analysis of TQM effectiveness in accordance with framework for the assessment of National Quality Awards. The research method applied to this study includes questionnaire survey for fulltime staff of Tamkang University . Taking manage framework as an independent variable, and practical implementation as a dependent variable, this study is aimed to discuss the relation between both of the variables, as well as some

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Ngwenya, Thengamehlo Harold. "Quality assurance in South African higher education and its implementation at the University of Durban-Westville." Diss., 2003. http://hdl.handle.net/10500/1615.

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Using the University of Durban-Westville as an illustrative case study, the study examines quality assurance policies and their implementation in the South African higher education system. The scope of the study covers a wide-ranging analysis of discourses underpinning quality assurance and a focused analysis of institutional policies. As one of its central aims, the dissertation investigates the tension between quality assurance as it is conventionally understood and quality assurance conceived as continuous organizational improvement based on the principles of total quality management.

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Muslim, Tufayl Ahmed. "Development of a quality management system framework for dental assisting education in South Africa." Thesis, 2014. http://hdl.handle.net/10321/1057.

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Submitted in fulfilment of the requirements of the Degree of Master of Technology: Quality, Durban University of Technology, 2014.<br>There has been a call from society for both the provision of a quality education and for a quality “student” who can contribute to the economy and citizenry of South Africa. It therefore makes sense for any educational structure to develop and adopt, strategies and systems in order to meet these new calls, and to provide technologically relevant education that will meet the demands of modern society. This has led to a renewed need for consistency, conformity

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Van, Schalkwyk Riaan Dirkse. "The impact of leadership practices on services quality in private higher education in South Africa." Diss., 2011. http://hdl.handle.net/10500/5596.

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The purpose of this study was to to investigate the impact of leadership practices on service quality in private higher education in South Africa as a source of competitive advantage. Higher education institutions and, more specifically, private higher education institutions, have faced increasing pressure on many fronts in recent years. These pressures include increased competition, lack of support from key constituencies, an increase in the size and diversity of the student population, dealing with changing technology, increased calls for accountability, a higher demand for quality by

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Malepe, Jabulile Ivonne. "Perception of educators towards the implementation of an integrated quality management system in the White Hazy Circuit : Mpumalanga Province." Thesis, 2017. http://hdl.handle.net/10386/1925.

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Thesis (M. Dev.) -- University of Limpopo, 2017.<br>The purpose of this study was to assess and reflect on the perceptions of educators towards the implementation of an Integrated Quality Management System in the White Hazy Circuit, Mpumalanga Province. The IQMS is a clear reaction to the autocratic mode of evaluation that operated during the Apartheid era and is a major shift from the old paradigm of external evaluators. The new paradigm calls for a joint collaboration between schools, districts and supervisory unit with the main aim to enhance the quality of education in South Africa. The re

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Chien, David, and 簡大為. "Investigating the proper strategy of using Total Quality Management approach on higher education by evaluating the present quality status of the campus-using Fu-Jen University as an example." Thesis, 1999. http://ndltd.ncl.edu.tw/handle/68752853749246844555.

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碩士<br>輔仁大學<br>管理學研究所<br>87<br>In order that the great effect of Total Quality Management is obvious in the business realm, recently a lot of educational organization abroad has begun to endeavor to apply TQM onto the educational environment to react well against economic depression ,government tax pressure and budget cuts.In order to investigate how to apply TQM on to higher education, this thesis introduced the real example of Oregon State University,and by refering to the basic standards and morality of the quality awards of Japan,the

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Van, Schalkwyk Riaan Dirkse. "The impact of leadership practices on services quality in private higher edcation in South Africa." Diss., 2011. http://hdl.handle.net/10500/5596.

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The purpose of this study was to to investigate the impact of leadership practices on service quality in private higher education in South Africa as a source of competitive advantage. Higher education institutions and, more specifically, private higher education institutions, have faced increasing pressure on many fronts in recent years. These pressures include increased competition, lack of support from key constituencies, an increase in the size and diversity of the student population, dealing with changing technology, increased calls for accountability, a higher demand for quality by

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Ramlagan, Rabindutt. "An investigation into quality practices at private higher and further education institutions in the Durban Central Business District." Thesis, 2009. http://hdl.handle.net/10321/469.

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Submitted in fulfilment of the requirements for the Masters Degree in Technology: Quality, in the Department of Operations and Quality Management, Durban University of Technology, 2009.<br>Higher education institutions are faced with an increasing number of complex challenges including implementing and maintaining a quality management system. In addition, the transformation of higher education brought about further regulations, especially to private higher and further education institutions. Managing the change in private higher and further education became complex as institutions were

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Houston, Donald James. "Exploring quality in a university : a critical systems approach : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Educational Studies at Massey University, Palmerston North, New Zealand." 2007. http://hdl.handle.net/10179/1301.

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Since the 1990s quality management has been translocated from industry into higher education. However, there is little evidence that improvement in the core functions of universities has resulted. This study adopts a critical systems approach that is grounded in a critique of prevailing models of quality management to explore quality in a university. It examines the potential of Critical Systems Thinking enacted through Total Systems Intervention (TSI) to promote improvement. A case is made for local intervention towards improvement. The thesis is structured around the three modes of TSI, name

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