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Relevant bibliographies by topics / Tourism and hospitality careers

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Journal articles
Dissertations / Theses
Books
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Conference papers
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Academic literature on the topic 'Tourism and hospitality careers'

Author: Grafiati

Published: 19 February 2023

Last updated: 20 February 2023

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Journal articles on the topic "Tourism and hospitality careers"

1

Mooney, Shelagh K., Candice Harris, and Irene Ryan. "Long hospitality careers – a contradiction in terms?" International Journal of Contemporary Hospitality Management 28, no. 11 (2016): 2589–608. http://dx.doi.org/10.1108/ijchm-04-2015-0206.

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Purpose The purpose of this paper is to explore why workers remain in long hospitality careers and to challenge the frequent portrayal of careers in the sector as temporary and unsatisfactory. Design/methodology/approach The study took an interpretative social constructionist approach. Methods used were memory-work, semi-structured interviews and intersectional analysis. Findings A key finding in this study is that career longevity in hospitality is not solely dependent on career progression. Strong social connection, a professional self-identity and complex interesting work contribute to long

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Bilodid, Andriana, and Mariia Vorobel. "FOREIGN LANGUAGE SKILLS AS THE MAIN FACTOR OF SUCCESFUL CAREER IN THE HOSPITALITY AND TOURISM INDUSTRY." Grail of Science, no. 12-13 (May 29, 2022): 467–70. http://dx.doi.org/10.36074/grail-of-science.29.04.2022.081.

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Languages are the central theme of communication in every aspect of human endeavor, be it in the social, economic, and political sphere. To remain competitive and increase your career opportunity and job prospect, you have to communicate smoothly to pave the way for unfettered business connection flows. And here is where learning a new language becomes the latest trend in Ukraine and offer careers in foreign languages.Understanding of performance expectations are keys to achievement of tourist satisfaction and a basic prerequisite of successful communication in the tourism industry. Good oral

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Walmsley, Andreas, Karen Cripps, and Catherine Hine. "Generation Z and hospitality careers." Hospitality & Society 10, no. 2 (2020): 173–95. http://dx.doi.org/10.1386/hosp_00019_1.

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Abstract This article explores youth career decision-making at a time of ongoing concerns surrounding the supply of labour to the hospitality industry. This article is unique in its combination of attitudes of Generation Z with a pre-university-aged sample combined with employer views. A survey of 245 youth provided insights into work values and attitudes towards hospitality careers, which was complemented by interviews with nine hospitality employers. Findings indicate only a small percentage of youth consider hospitality employment an attractive option. However, this insight must be tempered

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Byomantara, Dewa Gde Ngurah, and Arifuddin Arifuddin. "Synchrony of Choice of the Departments in Tourism and Hospitality with Gender Stereotyped Careers." LACULTOUR: Journal of Language and Cultural Tourism 1, no. 1 (2022): 17–27. http://dx.doi.org/10.52352/lacultour.v1i1.774.

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The choice of jobs portraits the community’s mindset. However, the consistency of Balinese mindset to gender-stereotyped careers and the distribution of the students' genders in each department in Bali Hospitality and Tourism Institutes or higher educations have not been reported. The present study aimed at examining the proportions of the students' genders in each department in Bali Hospitality and Tourism Institutes or higher educations and the community mindset regarding the choice of jobs based on gender. 1,656 students of the three Tourism and hospitality institutes in Bali took part. Dat

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Ross, Glenn F. "Tourism and hospitality employment motivation, success perception, job attainment strategies and post-secondary education aspiration among high school students." Journal of Psychologists and Counsellors in Schools 3 (November 1993): 51–63. http://dx.doi.org/10.1017/s1037291100002144.

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Schein (1991) has argued that it is of critical importance to understand and facilitate the process of adaptation in career choice among older teenagers. This study has investigated career choice adaptation among Australian high school students in regard to the tourism and hospitality industry, a context which offers growing potential for employment and careers for many Australian school leavers. Five hundred and ninety-four students enrolled in Years 11 and 12 in five State high schools from the Far North Queensland region were sampled so as to examine work motivation, success perception, job

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McGinley, Sean P., and Larry Martinez. "The Moderating Role of Career Progression on Job Mobility: A Study of Work–Life Conflict." Journal of Hospitality & Tourism Research 42, no. 7 (2016): 1106–29. http://dx.doi.org/10.1177/1096348016678449.

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Employment and professional mobility are important aspects of life for both hospitality organizations and individual employees. Across two studies, we examine the effects of work–life conflict and actual (Study 1) and perceived (Study 2) progression in one’s career on hotel managers’ intentions to leave their organizations or leave the hotel industry altogether. In Study 1, positive relations between work–life conflict and turnover and career change intentions were found among actual hotel managers. Similarly, in Study 2, job seekers who were experimentally induced to expect higher work–life c

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Grobelna, Aleksandra. "The Perception of Job-related Motivators When Choosing a Career in the Tourism and Hospitality Industry – A Comparative Study Between Polish and Spanish Students." International Journal of Management and Economics 53, no. 2 (2017): 84–106. http://dx.doi.org/10.1515/ijme-2017-0014.

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AbstractThe recent rapid growth of the tourism and hospitality industries raises a question about the quantity and quality of the workforce needed in these sectors. In the tourism/hospitality industry, where most services are delivered directly by employees, competitive advantage is primarily attained through people (employees), who are perceived as an integral component of tourism experience. This creates challenges for an industry suffering from high rates of staff turnover, especially of young employees who leave their jobs after graduation, choosing other career paths.This study presents t

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Cesário, Francisco, Ana Sabino, Ana Moreira, Miguel Portugal, and Antónia Correia. "Students’ Motivation for a Sustainable Career in the Hospitality Industry in Portugal." Sustainability 14, no. 11 (2022): 6522. http://dx.doi.org/10.3390/su14116522.

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Based on the intersection between Sustainable Development Goal (SDG) 4 “Quality Education” and SDG 8 “Decent Work and Economic Growth”, the main purpose of this study, framed by the self-determination theory, was to identify the relationship between the factors that motivate students to pursue a career in the hospitality and tourism industry and their commitment to the university and to their program, guaranteeing a more sustainable career. Methodologically, a survey was used to assess students’ perceptions about their commitment to conclude their BA academic program and their time at universi

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Rosyidi, Muhammad Iqbal. "UNDERGRADUATE STUDENTS’ PERCEPTIONS AND ATTITUDES TOWARDS A CAREER IN TOURISM INDUSTRY: THE CASE OF INDONESIA." Jurnal Manajemen dan Kewirausahaan 23, no. 1 (2021): 40–51. http://dx.doi.org/10.9744/jmk.23.1.40-51.

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As a world-class tourism destination, Indonesia is facing challenges in providing competent tourism human capital. Currently, the majority of tourism labor in Indonesia are low levels of education and only a few of them are graduated from higher education. Empirically, numerous studies suggest that many graduates from various tourism schools in several countries preferred to not opt for the tourism careers. This study aims to discover and analyze the perceptions and attitudes of final year students majoring in tourism and hospitality in Indonesia to pursue a career in the tourism industry. Usi

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Ali, Mohamed Ahmed, Ghadah Alarifi, and Enas Fares Yehia. "Towards Sustainable Careers for Saudi Employees in Tourism and Hospitality Sector: The Impact of Career Competencies on Turnover Intention." Academic Journal of Interdisciplinary Studies 11, no. 3 (2022): 134. http://dx.doi.org/10.36941/ajis-2022-0073.

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The aim of this research is to provide a model for a healthy work environment for Saudi employees in the tourism and hospitality sector to decrease their turnover. The current research examines the causal relationships of career competencies (reflective, communicative, and behavioral), job involvement (JI), and organizational commitment (OC), with turnover intention (TI) of Saudi employees in the tourism and hospitality sector. This study utilizes structural equation modeling (SEM) and analyzes data collected from a sample of 436 Saudi employees in the tourism and hospitality sector, positive

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Dissertations / Theses on the topic "Tourism and hospitality careers"

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Richardson, Scott Anthony. "Used and Unappreciated: Exploring the Role Work Experience Plays in Shaping Undergraduate Tourism and Hospitality Students' Attitudes towards a Career in the Industry." Thesis, Griffith University, 2009. http://hdl.handle.net/10072/365773.

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It has been claimed that one of the major issues currently facing the tourism and hospitality industry worldwide, and Australia in particular, is the issue of labour and skills shortages. Current estimates indicate that there are up to 7,000 positions vacant in the tourism and hospitality industry in Australia. If estimates are accurate, over the next decade this number will rise to close to 100,000 unfilled positions in the industry in Australia. Due to the fragmented nature of the industry it is not well equipped to deal with the future challenges provided by these skills shortages. Current

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Davis, Nicole Lynn. "Factors Influencing Career Choice Among Students Enrolled in a Four-Year Tourism Administration Program." OpenSIUC, 2009. https://opensiuc.lib.siu.edu/dissertations/305.

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The tourism industry is often viewed as an industry in which one would not want to be employed. This negative stigma is cause for concern when youth are beginning to make career decisions. The purpose of this study was to examine student perceptions of the tourism industry, factors that influence them to pursue a tourism career path, and their participation in a tourism-related education program. Little research exists regarding tourism career development and degree program persistence, and available literature is largely quantitative in nature. A follow-up explanatory sequential mixed meth

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Mohd, Zahari M. S. "A study of factors moderating Malaysian hospitality students selection of tertiary education institutions, programme and subsequent career intentions." Lincoln University, 2004. http://hdl.handle.net/10182/1577.

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This study explores the moderating variables that influence a student's decisions to enter into a hospitality management programme and subsequently pursue a career in the hospitality industry. It also examines how these factors are implicated in or modify a student's career commitment over time. The sample includes students enrolling in various three year (6 semester) diploma and undergraduate programme offered by Malaysian hospitality institutions of higher learning over the academic years of 2002- 2003. This includes four public or government funded institutions with several branch campuses

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Stansbie, Paul. "Internship design and its impact on intrinsic motivation and student career choice." Thesis, University of Plymouth, 2012. http://hdl.handle.net/10026.1/910.

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This study examines the role experiential education, in the form of internships, plays in the professional development of Hospitality and Tourism Management students. Through an appraisal of the literature, it outlines the many benefits available to direct and indirect stakeholders through the facilitation of a structured, work based learning experience. In particular, it analyses the internship through an evaluation of job design by applying both Hackman and Oldham’s (1975a) Job Characteristics Model (JCM) and developing a proposed intern’s version of that model. The outcomes demonstrate that

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Fraser, Barry John. "From hospitality classrooms to successful careers: An appraisal of Australian hospitality higher education." Thesis, Griffith University, 2017. http://hdl.handle.net/10072/373029.

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The higher education sector continues to struggle to ensure students’ learning outcomes are relevant to the requirements of workplaces (Bisoux, 2015; Mourshed, Farrell, & Barton, 2013; Playfoot & Hall, 2009). Moreover, hospitality education institutions particularly, continue to be criticised by employers for not meeting their employment needs (Finch, Peacock, Levallet, & Foster, 2016; Tsai, Goh, Huffman, & Wu, 2006). Therefore, it is important that hospitality education institutions begin to close the gap between the skills that students graduate with, compared to what the industry requires (

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Ogbeide, Godwin-Charles A. "Employability skills and students' self-perceived competence for careers in hospitality industry." Diss., Columbia, Mo. : University of Missouri-Columbia, 2006. http://hdl.handle.net/10355/4403.

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Thesis (Ph. D.) University of Missouri-Columbia, 2006.<br>The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on August 7, 2007) Includes bibliographical references.

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Conocimiento, Dirección de Gestión del. "Journal of Hospitality & Tourism Research." SAGE Publishing, 2004. http://hdl.handle.net/10757/655338.

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Lu, Ying-Wei. "Important skills for Taiwanese hospitality and tourism graduates as perceived by hospitality educators and human resources managers." Online version, 1999. http://www.uwstout.edu/lib/thesis/1999/1999lu.pdf.

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Jitpraphai, Supatcharajit, and n/a. "Hospitality management perspectives on casino tourism in Thailand." University of Otago. Department of Tourism, 2008. http://adt.otago.ac.nz./public/adt-NZDU20080523.122348.

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Apparently, gambling seems to be valued as a leisure activity and a form of entertainment in many parts of the world. Public attitudes toward gambling have shifted from viewing it as a vice to treating it as an opportunity to exploit (Eadington 1997, 2000). Relaxation of constraints on existing commercial gaming activities and legislative change in authorising gambling has occurred extensively. The proliferation of casinos makes people perceive gambling as a legitimate activity and as an economic hope. According to Pizam and Pokela (1985), casino gambling however is a controversial tourism dev

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Agbeh, Anthony. "PROBLEM-BASED LEARNING IN A HOSPITALITY AND TOURISM." OpenSIUC, 2015. https://opensiuc.lib.siu.edu/dissertations/1057.

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The purpose of this study was threefold: 1) to examine the effect of the Problem-Based Learning (PBL) instructional approach on Hospitality students' content knowledge (see chapter 1); 2) to examine the effect of the PBL instructional approach on Hospitality students' critical thinking and problem-solving skills (see chapter 1); 3) to examine the effect of the Problem-Based Learning instructional approach on students' attitudes and perceptions of problem solving in Hospitality settings, in order to increase the relevance of their learning and program of study. Students in a Hospitality managem

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Books on the topic "Tourism and hospitality careers"

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Eberts, Marjorie. Careers in travel, tourism, and hospitality. VGM Career Horizons, 1997.

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Security, Illinois Department of Employment. Hospitality & tourism. Illinois Dept. of Employment Security, 2007.

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Melissa, Dallas, ed. Hospitality and tourism careers: A blueprint for success. Prentice Hall, 1998.

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Opportunities in travel careers. VGM Career Horizons, 1996.

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1949-, Sparrowe Raymond T., ed. Welcome to hospitality: An introduction. 2nd ed. Delmar, 2000.

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Riley, Rowan. Top careers in two years: Hospitality, human services, and tourism. Infobase Pub., 2007.

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Stevens, Laurence. Your career in travel, tourism, and hospitality. 6th ed. Delmar Publishers, 1988.

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Using computer science in hospitality careers. The Rosen Publishing Group, Inc., 2020.

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Jaszay, Christine. Training design for the hospitality industry. Thomson/Delmar Learning, 2003.

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C, Crotts John, ed. Selling hospitality: A situational approach. Thomson/Delmar Learning, 2006.

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Book chapters on the topic "Tourism and hospitality careers"

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Sonnenschein, Katrine. "Career Goals of Chinese International Tourism and Hospitality Students in Australia." In Tourism Education and Asia. Springer Singapore, 2018. http://dx.doi.org/10.1007/978-981-13-2613-4_11.

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Yazici, Senem, and Reyhan Arslan Ayazlar. "Generation Z and Tourism Entrepreneurship: Generation Z’s Career Path in the Tourism Industry." In Generation Z Marketing and Management in Tourism and Hospitality. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-70695-1_3.

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Firth, Miriam. "Career mapping." In Employability and Skills Handbook for Tourism, Hospitality and Events Students. Routledge, 2020. http://dx.doi.org/10.4324/9781351026949-23.

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Sonnenschein, Katrine. "Professional Socialization and Career Development of Chinese International Tourism and Hospitality Students and Graduates: A Revised Framework." In Knowledge Studies in Higher Education. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-33350-8_10.

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Lugosi, Peter. "Hospitality." In Encyclopedia of Tourism. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-319-01669-6_101-2.

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Lugosi, Peter. "Hospitality." In Encyclopedia of Tourism. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-319-01669-6_101-3.

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Lugosi, Peter. "Hospitality." In Encyclopedia of Tourism. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-01384-8_101.

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Lugosi, Peter. "Hospitality." In Encyclopedia of Tourism. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-01669-6_101-1.

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Page, Stephen J., and Joanne Connell. "Tourism accommodation and hospitality services." In Tourism. Routledge, 2020. http://dx.doi.org/10.4324/9781003005520-12.

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Fritsch, Alexander, and Holger Sigmund. "Review Platforms in Hospitality." In Open Tourism. Springer Berlin Heidelberg, 2016. http://dx.doi.org/10.1007/978-3-642-54089-9_16.

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Conference papers on the topic "Tourism and hospitality careers"

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Samantha Sabirin, Adelia, Munawaroh, and Robert La Are. "Is Internship Program Impact Career Development Perception? Empirical Study on lSGUr Hospitality Students." In 2nd International Conference on Tourism, Gastronomy, and Tourist Destination (ICTGTD 2018). Atlantis Press, 2018. http://dx.doi.org/10.2991/ictgtd-18.2018.13.

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Costa, Carlos, Sandra Caçador, Inês Carvalho, and Zélia Breda. "Career Pathways of Portuguese Tourism Graduates: Is the tourism sector capitalizing on the qualified human resources?" In 2nd Annual International Conference on Tourism and Hospitality Research (THoR 2013). Global Science and Technology Forum Pte Ltd, 2013. http://dx.doi.org/10.5176/2251-3426_thor13.20.

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Phongpanichanan, Charuwan, and Dr Sushila Devi Rajaratnam. "The Relationship between Hotel Career Management and Employee Retention in Thailand: A Conceputal Framework." In Annual International Conference on Tourism and Hospitality Research (THoR 2016). Global Science & Technology Forum (GSTF), 2016. http://dx.doi.org/10.5176/2251-3426_thor16.23.

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Castillo Canalejo, Ana Mª, Sandra Mª Sánchez Cañizares, Guzmán Antonio Muñoz-Fernández, and César Mora Márquez. "TOURISTS’ SATISFACTION WITH GASTRONOMY: PERCEPTIONS OF RESTAURATEURS IN CÓRDOBA AND OXFORD." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.6.

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Purpose - The aim of this study is to gain an understanding of restauranteurs’ perceptions about their customers’ satisfaction with the service provided in their establishment, focusing on two European cities - one British (Oxford) and another Spanish (Córdoba). The study also examines the potential relationship between this perceived satisfaction and factors external to the quality of the restaurant service. These include the customer’s motivation for visiting the city, his/her knowledge of the restaurant and the city, and the tourism authorities’ support for the city’s gastronomy and tourism

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Fatur Šikić, Tanja. "THE IMPACT OF TOURISM AND FINANCIAL DEVELOPMENT ON CARBON EMISSIONS: EVIDENCE FROM EU MEDITERRANEAN COUNTRIES." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.14.

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Purpose - The tourism sector not only contributes significantly to gross domestic product, but also plays an important role in the sustainable economic development of a country. Tourism accounts for approximately 8% of global carbon emissions. From flights and boat trips to souvenirs and accommodations, various activities contribute to tourism emissions. Formulating mitigation measures for sustainable tourism requires an understanding of the factors contributing to the increase in tourism CO2 emissions. This study analyses the impact of tourism and financial development on CO2 emissions, while

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Ivančić, Ivana, Marina Laškarin Ažić, and Antonio Badurina. "THE ROLE OF EDUCATION IN THE HOSPITALITY INDUSTRY – LITERATURE REVIEW." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.15.

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Purpose - Developing the skills and competencies of employees through education and training is paramount to any business system. In tourism, especially in the hospitality industry, this is particularly important because of the special dynamics of the business, the variability of the environment, and the availability of labor. The purpose of this paper is to summarize and analyze research on education in the hospitality industry in the past decade (2012-2022). Design /Methodology - To create a systematic literature review, the authors analyzed articles indexed in the Web of Science database (W

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Baltrūnaitė, Danguolė, Danutė Jakštienė, and Jadvyga Voišnis. "LITHUANIAN GASTRONOMIC TOURISM POTENTIAL: OPPORTUNITIES AND PERSPECTIVES." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.9.

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Purpose – the aim of this paper is to analyze the gastronomic tourism trends in the world and in Lithuania, to determine the opportunities and the potential of gastronomic tourism in Lithuania and to provide recommendations for its development. Design – the theoretical part gives the understanding of gastronomic tourism in the world and its potential in Lithuania. The research gives an understanding of gastronomic tourism situation in Lithuania. Methodology – the research was done using analysis of scientific literature, secondary data analysis method of analysis and synthesis, quantitative re

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Folgieri, Raffaella, Sergej Gricar, and Tea Baldigara. "NFTS: WHAT OPPORTUNITIES AND CHALLENGES IN TOURISM?" In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.3.

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Purpose – In previous works we discussed the contribution of digital tourism not only to the improvement of the reputation of a Country (i.e. Sentiment Analysis) but also of the possibility to create opportunities for a new kind of online tourism. In recent times, with the development of the so-called Metaverse, also influenced by the pandemic emergency, Countries’ digital efforts in creating tourism opportunities gave new perspectives related to the possibility to capitalize on digital content, transforming them – jointly with physical tourism experiences – into possible further incomes and m

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Ianeva, Mariana, Stiliyana Basmadzhieva, Violeta Doneva, and Ralitsa Georgieva. "CONSULTING ASSESSMENT OF THE POTENTIAL FOR DEVELOPMENT OF HEALTH TOURIST AREAS: THE CASE OF BULGARIA." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.17.

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The study is based on current trends in the global development of Health Tourism and the emerging demand for services related to health, rehabilitation, and health prevention, as well as the high concentration of resources in the tourist regions of Bulgaria. A huge potential for development of the tourist destinations beyond the known ones, is emerging; all thanks to more than 3,500 mineral springs found in Bulgaria. Purpose – the study aims exploring the possibility of economic use of mineral water resources in favor of tourism and the incorporation of great amount of unusable resources withi

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Alkier, Romina, Jasmina Okičić, and Vedran Milojica. "FACTORS OF TOURISTS’ PERCEIVED SAFETY IN THE POST COVID PERIOD: THE CASE OF OPATIJA RIVIERA." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.13.

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Purpose – The pandemic caused by the COVID-19 virus left a significant negative mark on the world economy, and tourism industry. It has also significantly affected the perception and behavior of tourists when it comes to the safety of a tourist destination. To continue to record a positive recovery trend, destinations must undertake scientific and professional research, and based on the results consider and develop new development strategies for the development of tourism in the post-pandemic period. The perception of risk in tourists is changing, which ultimately has an impact on their future

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Reports on the topic "Tourism and hospitality careers"

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Kraynova, O. S., T. E. Lebedeva, and O. A. Sukhanova. Innovative management technologies in the tourism and hospitality industry: regional aspect. Ljournal, 2016. http://dx.doi.org/10.18411/kray-2016-mong-00034.

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Iakovlev. BASIC CHARACTERISTICS OF ETHNOSOCIAL AND CULTURAL COMPETENCE OF ECONOMISTS IN TOURISM AND HOSPITALITY MANAGEMENT. Federal State Budgetary Educational Establishment of Higher Vocational Education "Povolzhskaya State Academy of Physical Culture, Sports and Tourism" Naberezhnye Chelny, 2013. http://dx.doi.org/10.14526/36_2013_1.

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Kraynova, O. S. Innovative tools for managing business processes companies in tourism and hospitality industry: logistic approach. Ljournal, 2015. http://dx.doi.org/10.18411/kray-2015-artc-00048.

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Крайнова, О. С. IMPLEMENTATION CAPACITY THE CONCEPT OF SERVICE LOGISTICS IN ENTERPRISES TOURISM AND HOSPITALITY INDUSTRY TO IMPROVE THEIR COMPETITIVENESS. LJournal, 2016. http://dx.doi.org/10.18411/d-2016-003.

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Крайнова, О. С. IMPLEMENTATION CAPACITY THE CONCEPT OF SERVICE LOGISTICS IN ENTERPRISES TOURISM AND HOSPITALITY INDUSTRY TO IMPROVE THEIR COMPETITIVENESS. LJournal, 2016. http://dx.doi.org/10.18411/d-2016-005.

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