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Dissertations / Theses on the topic 'Tourism, Leisure and Hospitality Management'

Author: Grafiati

Published: 9 July 2021

Last updated: 20 April 2024

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1

Alamu, Abimbola Peter. "Human Capital Development Strategies for the Tourism, Hospitality, and Leisure Industry." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2513.

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A shortage of skilled labor could cost the tourism, hospitality, and leisure industry (THL) a loss of $610 billion and 14 million jobs by 2024. The literature contains the contributions of specialist THL institutions but not that of the industry leaders to ameliorating this human capital (HC) challenge. The purpose of this multicase study was to explore the HC productivity strategies used by THL business leaders in Nigeria that improved employee productivity despite the lack of specialist THL institutions. The human capital theory (HCT) was the conceptual framework of the study. Coding of data

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2

Jitpraphai, Supatcharajit, and n/a. "Hospitality management perspectives on casino tourism in Thailand." University of Otago. Department of Tourism, 2008. http://adt.otago.ac.nz./public/adt-NZDU20080523.122348.

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Apparently, gambling seems to be valued as a leisure activity and a form of entertainment in many parts of the world. Public attitudes toward gambling have shifted from viewing it as a vice to treating it as an opportunity to exploit (Eadington 1997, 2000). Relaxation of constraints on existing commercial gaming activities and legislative change in authorising gambling has occurred extensively. The proliferation of casinos makes people perceive gambling as a legitimate activity and as an economic hope. According to Pizam and Pokela (1985), casino gambling however is a controversial tourism dev

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3

Berridge, Graham. "Event experiences : design, management and impact." Thesis, University of West London, 2015. https://repository.uwl.ac.uk/id/eprint/1374/.

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The papers submitted for this PhD by publication represent research centered on event experiences and their design, management and impact. They are the result of research projects that have produced seven published peer-reviewed papers and one book. The body of work has made an original, significant and sustained contribution towards the development of an emerging field of study in events. The work has made a major contribution towards furthering understanding of the human experience that results from the management of events, their design and their impact. At the heart of this submission is a

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4

Shalimov, Aleksandr, and Calistus Godwin. "Relationships management in hospitality industry. : STF Svenska Touristförening." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-14920.

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Abstract Title: Relationships management in hospitality industry, STF Svenska Touristförening. Level: Final assignment for Master Degree in Business Administration Author: Aleksandr Shalimov , Calistus Godwin Supervisor: Ernst Hollander Date: 2013.01 Aim: The aim of the research is to investigate STF relationships management strategy and networking ability. This research illuminates conceptual understanding of the STF’s network and relationships management strategy. Method: In order to provide answers to the research question was used case study approach. Qualitative research m

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5

Luke, David William. "Making hospitality management programmes relevant to industry : a case study." Thesis, University of Bristol, 1999. http://hdl.handle.net/1983/3271eb2d-041f-411f-8b34-6d64dd0ef073.

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There has been a considerable debate in recent years about the 'fit' between hospitality management education and the needs of the hospitality and tourism industries, with allegations of disproportionate 'wastage' of vocationally labour market entrants to other sectors of the economy. This study began by outlining the evolution of hospitality education in the UK. The study then reviewed models of vocational education and discussed their relevance to hospitality management education. A discussion of the effects of political, industrial and educational debate has been included. A case study has

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6

Eichhorst, John. "Green Bay and Fox Valley area hospitality industry expectations of graduates from the Hospitality and Tourism Management Program from Fox Valley Technical College." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005eichhorstj.pdf.

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7

Horan, Patrick. "Developing an effectiveness evaluation framework for destination management systems." Thesis, Queen Margaret University, 2010. https://eresearch.qmu.ac.uk/handle/20.500.12289/7324.

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The ever-increasing use of the Web as a channel of distribution within the tourism industry naturally leads to a situation where its effectiveness needs to be examined and justified. While there is a growing realisation of the need to assess the effectiveness of a Destination Management Systems (DMS) based websites, research into this area in the tourism domain has been quite limited and narrow in focus. This situation is further compounded by the fact that currently there is little in the way of appropriate models and techniques in place to manage a DMS based websites effectively and that the

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8

Zheng, Qiying. "Crisis management, tourism and the Three Gorges Dam, China." Thesis, University of Central Lancashire, 2015. http://clok.uclan.ac.uk/11808/.

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Within the tourism literature, studies of crisis and disaster management in the tourism industry are relatively numerous. However, not only are most research case studies based on a Western-oriented paradigm, but also relatively few studies pay attention to tourists’ perceptions in relation to tourism crisis management. China has experienced numerous crises related to tourism in recent years and eventually coped with them. However, until the SARS outbreak in 2003 there tended to be a lack of subsequent research of crisis management. Following the completion of the Three Gorges Dam in 2009 and

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9

Hardwell, Ashley George. "Detraditionalization and differentiation in UK rock climbing." Thesis, University of Central Lancashire, 2007. http://clok.uclan.ac.uk/21868/.

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The central theme of this study is detraditionalization and differentiation of rock climbing in the UK. The type of climbing in the UK known as traditional climbing is taken as the "pregiven or natural order of things" (Heelas, 1996: 2) and how more contemporary rock climbing types interact with traditional climbing is explored. In line with detraditionalization, the study's premise is a loss of the 'traditional approach' to climbing in favour of more contemporary practices. For the purposes of this study rock climbing in the UK is differentiated by five climbing types; traditional climbing, s

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10

Cock, Don. "Development of REFERQUAL : an instrument for evaluating service quality in GP exercise referral schemes." Thesis, University of Central Lancashire, 2006. http://clok.uclan.ac.uk/21817/.

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Evidence concerning the benefits of physical activity to health is well established. Despite this extensive evidence, the vast majority of the population remains insufficiently physically active to elicit meaningful health gain. Exercise Referral Schemes (ERSs) have been operating in this country since the early 1990s. However, despite continuing expansion in the number of schemes nationwide, `success', in terms of long-term adherence to physical activity by clients has not been achieved. Extensive evidence in the literature suggests service quality may impact on clients' decision to adhere. H

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11

Sorensen, Matthew J. "Industry expectations of tourism and hospitality management education at Mount Saint Vincent University." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape3/PQDD_0017/MQ49234.pdf.

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12

Song, Haitao. "Information management in the travel industry: The role and impact of the Internet." Thesis, University of the Western Cape, 2005. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=init_6662_1178282746.

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<p>In this information age, the Internet has found a role in various industries such as transportation, advertising, etc. The travel industry, in which communication between travellers and travel service providers is a very important component, has as much potential as any other industry to make full use of this new medium. Already, most travel agencies and travel service providers promote their products and services using web sites. Searching for information online is now seen by many people as a way to save time and cost, especially in their travel activities. In order to fully deploy the In

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13

Safari, Ernest. "Perceptions of the accomodation sector regarding the tourism value chain with specific reference to the Western Province of Rwanda." Thesis, Cape Peninsula University of Technology, 2011. http://hdl.handle.net/20.500.11838/1600.

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Thesis ( M Tech( Tourism and Hospitality Management))--Cape Peninsula University of Technology, 2011<br>This study investigates the perceptions of the accommodation sector regarding the tourism value chain in the Western Province of Rwanda. The fact that the study could assist local communities with poverty alleviation in Rwanda has raised the issue of how the perceptions of the accommodation sector could be used to enhance the value chain so that it would benefit all the participants in the industry in that province.The study is undertaken to improve the understanding of the perceptions held

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Yupa, Nanthachai Riegle Rodney P. Padavil George. "Desirable competencies for hospitality educators in Thailand a Delphi approach /." Normal, Ill. Illinois State University, 2002. http://wwwlib.umi.com/cr/ilstu/fullcit?p3064535.

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Thesis (Ph. D.)--Illinois State University, 2002.<br>Title from title page screen, viewed January 24, 2006. Dissertation Committee: Rodney P. Riegle, George Padavil (co-chairs), Barbara Heyl, Mohamed Nur-Awaleh, Somchai Hiranyakit. Includes bibliographical references (leaves 123-129) and abstract. Also available in print.

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Damrongphol, Shuensuda. "Factors influencing undergraduate students in the selection of a major in hospitality and tourism management at the University of Wisconsin-Stout." Online version, 1997. http://www.uwstout.edu/lib/thesis/1997/1997damrongphols.pdf.

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Ackerman, Lindsay Marie. "Consumer Perceptions of Sustainability in the Cruise Industry." FIU Digital Commons, 2015. http://digitalcommons.fiu.edu/etd/1911.

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This thesis addresses the lack of available research regarding consumer perceptions of sustainability in the cruise industry. The study was conducted by administering an anonymous online survey with cruise message board participants and social media users. The survey was available to all consumers, including consumers who have not cruised. The survey focused on general reasons a consumer books a cruise, consumer travel behaviors, sustainability of the cruise industry, and sustainable factors that may impact a consumers’ choice of a cruise line. The goal of this research was to determine any pa

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Plentz, Renata Soares. "Dialética da hospitalidade: caminhos para a humanização." reponame:Repositório Institucional da UCS, 2007. https://repositorio.ucs.br/handle/11338/213.

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A presente investigação utiliza como método a Dialética-histórico-estrutural para analisar a apreensão teórica das práticas de hospitalidade. O estudo de caso escolhido é a cidade de Caxias do Sul -RS, incluindo a sua transformação históricosocial recorrente às mudanças na sociedade caxiense e, como recorte de análise, utiliza-se a Festa da Uva. A hospitalidade é muitas vezes sinônimo de gestão hoteleira e de atendimento com qualidade no setor turístico, limitando, esse contexto, a compreensão da complexidade estabelecida no tempo de encontro entre visitantes e visitados, como um processo de ê

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18

Budiakova, Olena. "Management of personnel in the tourism and hotel and restaurant business of the hospitality industry." Thesis, Луцький національний технічний університет, 2021. https://er.knutd.edu.ua/handle/123456789/19412.

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The importance and role of tourism in our time for the development of the economy of states, meeting the needs of the individual, the mutual enrichment of social ties between countries cannot be overestimated. A feature of the current stage of development of domestic tourism is the focus on expanding inbound tourism and the domestic market of tourist services.

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Baume, Georges Jean Roger. "Tourism and hospitality management education in Australia : development of a conceptual framework and model for the 21st century." Title page, contents and abstract only, 1999. http://web4.library.adelaide.edu.au/theses/09PH/09phb3471.pdf.

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Bibliography: leaves 305-335. Investigates the rapid expansion, growth, and perceived quality and viability of tourism and hospitality management education. Argues that there are doubts as to whether tourism and hospitality management education is changing according to the needs of industry and the requirements of future managers. An analysis of tourism and hospitality programs in Australian colleges and universities is conducted. Results from the analysis support the proposition for a change of direction in graduate tourism and hospitality management education, and demonstrate a general ag

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Efthymiou, Marina. "Challenges in aviation governance : implementation of Single European Sky and EU Emissions Trading Scheme." Thesis, University of West London, 2016. https://repository.uwl.ac.uk/id/eprint/3239/.

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Traffic growth, capacity constraints, climate change and the necessity to develop a more cost efficient system led to an ambitious initiative to reform the architecture of airspace management. This initiative, launched by the European Commission (EC), is called Single European Sky (SES). The four Key Performance Areas (KPAs) of SES are environment; cost efficiency; capacity; and safety. In the environment KPA Performance Indicators for Air Navigation Services Providers (ANSPs) are established to ensure that improvement in sustainability is achieved. In addition, aviation is included in the Eur

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21

Chang-Hui, George Yang. "A study of foreign visitors, their motivations and impact on tourism development in Taiwan." FIU Digital Commons, 1988. http://digitalcommons.fiu.edu/etd/2110.

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The purpose of this research project was to analyze the reasons why foreign tourists visit Taiwan and their impact on the tourism industry in Taiwan. The descriptive survey method was mainly derived from primary data sources. However, secondary data was used to supplement the primary data sources. The study was concluded by supporting the hypothesis. The hypothesis stated that the attitude and the motivation of foreign tourists is identifiable.

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22

Collier, Eric. "Managing disciplinary application in the hotel industry." Thesis, Cape Technikon, 2004. http://hdl.handle.net/20.500.11838/1587.

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Thesis (MTech (Tourism and Hospitality Management)--Cape Technikon, Cape Town, 2004<br>The problem of managing discipline in the hotel industry ranges from senior managers failing to manage discipline correctly, to junior/middle managers having insufficient practical experience and confidence to discipline effectively and justify the decisions they have made. Senior managers therefore lack confidence in junior/middle management's ability to manage discipline. The objective of this study is to provide senior management with simple, workable solutions to manage discipline correctly. This will en

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Urie, Gavin John. "Pop-ups, meetups and supper clubs : an exploration into Online Mediated Commensality and its role and significance within contemporary hospitality provision." Thesis, Edinburgh Napier University, 2016. http://researchrepository.napier.ac.uk/Output/995625.

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This thesis introduces the concept of Online Mediated Commensality (OMC) as an example of contemporary hospitality provision. Since the beginning of the twenty-first century an increase of exchanges of hospitality being mediated using online technologies has changed the way in which individuals interact and challenges the traditional boundaries between strangers. While some research has been done on accommodation, little has been researched on the interactions around the meal and the online mediation of experiences. The aim of this research is to explore the role and significance of OMC and it

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24

Ju, Jeongeun. "Korean Students' Perceptions of the Effectiveness of their Internship Experiences in the Hospitality Industry in Korea." Thesis, University of North Texas, 1997. https://digital.library.unt.edu/ark:/67531/metadc278968/.

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This research study assessed Korean students' perceptions and overall satisfaction levels regarding the effectiveness of their hospitality internship experiences. Relationships with demographic characteristics were identified. The sample was comprised of 74 senior-level university students enrolled in hospitality and/or tourism management programs who were completing an internship in Korea. Generally, students exhibited low agreement levels on the internship program aspects being investigated. Previous work experience was the most common factor influencing students' perceptions of their intern

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25

Hirvonen, Anu. "Vermittlung von Informationskompetenz in den Studiengängen Hospitality und Tourism Management der Internationalen Fachhochschule Bad Honnef: Stand und Entwicklungsperspektiven." Köln Bibliothek der Fachhochschule Köln, 2009. http://d-nb.info/999143131/34.

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Southerland, Mary Goodman. "Comparison of the implementation of a high school hospitality and tourism program and the food service employment needs in Washington County, Tennessee." [Johnson City, Tenn. : East Tennessee State University], 2003. https://dc.etsu.edu/etd/770.

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Thesis (M.S.)--East Tennessee State University, 2003.<br>Title from electronic submission form. ETSU ETD database URN: etd-0404103-083420. Includes bibliographical references. Also available via Internet at the UMI web site.

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Tang, Tricia. "A comparative analysis of college student spring break destinations an empirical study of tourism destination attributes." Honors in the Major Thesis, University of Central Florida, 2012. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/626.

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The tourism industry has become one of the fastest growing sectors in the world's economy, contributing 9.1% of world GDP and more than 260 million jobs worldwide (World Travel & Tourism Council, 2011). The U.S college student market has emerged as major segment within this sector, generating approximately $15 billion on annual domestic and international travel. Among the various travel patterns of college students, they are most highly motivated for spring break travel, with more than two million students traveling per season (Bai et al., 2004; Borgerding, 2001; Reynolds, 2004). This research

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Williams, Kristyn. "A SWOT Analysis of the Lodging and Tourism Industry in New Orleans." ScholarWorks@UNO, 2018. https://scholarworks.uno.edu/honors_theses/119.

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The objective of this paper is to analyze the resiliency of the New Orleans lodging and tourism industry by conducting a SWOT analysis. A SWOT analysis is composed of four key parts: the internal influences that are the strengths (S) and weaknesses (W) and the external influences that are the opportunities (O) and threats (T). New Orleans is characterized by the ability to use its internal strengths to drive growth in its lodging and tourism market. The main internal strengths I identified were the city’s strong cultural identity, and destination attractiveness in both the convention and leisu

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Tiller, Tina Rønhovde. "Exploring the relationship between tourism and concern for the global natural environment : a case study of Wellington residents : a thesis submitted to the Victoria University of Wellington in fulfilment of the requirements for the degree of Master of Tourism Management /." ResearchArchive@Victoria e-Thesis, 2010. http://hdl.handle.net/10063/1299.

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Sutton, Carley. "The applicability of the Human Sigma Model to service quality management in the UK tourism industry : an operational analysis." Thesis, University of Central Lancashire, 2014. http://clok.uclan.ac.uk/10638/.

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The dominant focus in the service quality literature in general, and within the tourism and hospitality sector service literature in particular, has been on the drivers of customer-perceived service quality. That is, although the role of front-line employees in service quality has been acknowledged, few studies have actually identified the factors linked to the service encounter from the perspective of both the provider and customer. In practice, the role of front-line employees in service firms tends to be underappreciated, with the lowest paid, less experienced and trained ‘put’ on the front

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Ewoodzie, Kwesi Arkoh. "International standards, local flavors: the experiences of Ghanaian employees in multinational-enterprise hotels." Diss., University of Iowa, 2017. https://ir.uiowa.edu/etd/5751.

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This dissertation sheds new light on the well-recognized globalization phenomenon by examining its socio-cultural component. The literature assumes that the “global village” will simply emerge once the legal and technical obstacles have been overcome. However, the merging of cultural and social practices is not an effortless process. I set out to uncover how complex such socio-cultural exchanges are with a 12-month ethnography project. I examine Multinational Enterprise (MNE) in the hospitality industry, which serve as a hub for border-crossing cultural exchanges. Specifically, I focus on Ghan

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Williams, Kim Marianne. "An investigation of the professional development practices of vocational education and training educators in the tourism and hospitality sector." full-text, 2008. http://eprints.vu.edu.au/2024/1/williams.pdf.

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This study investigated the practice of professional development (PD) within the Vocational Education and Training (VET) arena. The major focus of this study was to investigate how PD provision for a selected group of VET educators in the tourism and hospitality sector has equipped them with both the technical competence of their discipline and teacher/training competence. This research has direct practical relevance to the educators working in the VET tourism and hospitality sector. Identifying PD strategies that are consistent and effective could facilitate the development of PD at a nationa

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El-Mansouri, Ahmed. "Impact of culture on perceptions of service quality : a comparative study of British and Arab hotel guests in Egypt." Thesis, Southampton Solent University, 2010. http://ssudl.solent.ac.uk/1187/.

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This study is set within the context of the tourism and hospitality sector in Egypt, a popular and expanding tourism destination in the Middle East/North Africa. The study specifically investigates the impact of culture on expectations and perceptions of service quality in hotels. In the literature it has been pointed out that there is a shortage of studies focusing on the impact of culture on service quality. What research has been done generally indicates that expectations of service quality by an individual may vary according to whether that person is from a high or low power distance, and

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Godlewska, Marta. "EVENT PLANNERS' RATINGS OF DESTINATION SELECTION VARIABLES: A COMPARISON BETWEEN MEMBERS OF THREE PROFESSIONAL ASSOCIATION G." Master's thesis, University of Central Florida, 2006. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3093.

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Several researchers have attempted to understand the destination selection criteria that are important to event planners (Crouch & Ritchie, 1998; Getz, 2003; Oppermann, 1996). However, an examination of the previous studies indicated that only limited understanding of the destination selection criteria has been provided. There is little research that compares event planners belonging to different professional associations and their rating of destination selection criteria. This study examined the differences that exist between three groups of event planners in rating thirteen destination selec

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Amoah, Felix. "Customer satisfaction with the guesthouse experience in Ghana." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/6073.

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Guesthouse accommodation plays an important role in Ghana’s hospitality industry and was therefore the focus of this study as little research dealing with guesthouses in Ghana could be found. The number of guesthouses in Ghana continues to grow and they thus represent an important alternative to hotels. However, these establishments seem to perform poorly and face several challenges such as lack of managerial knowledge, insufficiently skilled employees, poor interaction with customers, and criticisms of the provision of low quality service. The main reason for undertaking this research was to

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Sato, Mikihiro. "The Role of Physically Active Leisure in Enhancing Well-Being." Diss., Temple University Libraries, 2014. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/292598.

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Tourism and Sport<br>Ph.D.<br>Using an ecological perspective, the current research developed a theoretical framework that suggests that environmental and personal resources related to physically active leisure, as well as the interactions between them, contribute to well-being. A distance-running event was examined as an environmental resource for enhancing global life satisfaction, a key measure of subjective well-being. In contrast, the constructs of behavioral involvement and psychological involvement were used to measure personal resources resulting from physically active leisure. The pro

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Nocanda, Xolani Wittleton. "Web-based business positioning : an investigation in the tourism industry." Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/19797.

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Thesis (MBA) -- Stellenbosch University, 2011.<br>The use of the web-based technology to conduct business has been growing in many industries globally, this has been the case in the tourism industry. The growing popularity of the web-based technology can be attributed to the benefits it brings to the tourism industry. The study has look into the overall benefits brought by the web-based technology in the tourism industry and how it can be further exploited to benefit the organizations. The application of the web-based technology has included the introduction of the website. The website has giv

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Berggren, Ek Alma, and Ella Espling. "Sustainable Stakeholder Framework for Hotels : Supporting Sustainable Tourism Management in Vlora, Albania." Thesis, KTH, Energisystem, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-298045.

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This study aims to create a sustainable tourism stakeholder framework for hotels in Vlora, a popular tourist destination in southeast European country Albania. As tourism is one of the major driving forces towards better social and economical conditions in Albania but simultaneously poses threats towards nearby ecosystems and protected areas, local traditions and cultures and small suppliers, the importance of sustainability in the industry has risen as a top priority. Conducted on behalf of UNDP Albania, the stakeholder framework aims to function as an outline for a sustainable management pla

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Rodrigues, Patrícia Isabel Spencer. "The design of a management control system for a small medium hospitality firm in Cape Verde." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/17721.

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Mestrado em Finanças<br>Atuamente o turismo é um dos mais importantes setores económicos com excelentes taxas de crescimento. Este projeto reflete o caso da Spencer Turismo, uma empresa do sector hoteleiro a operar em Cabo Verde com quatro unidades de negócio já operacionais e um novo projeto em curso que implica a sua expansão para uma nova ilha. Tendo em conta esta importante fase de crescimento e expansão da empresa, este projeto tem como objetivo o desenvolvimento de um Sistema de Controlo de Gestão capaz de apoiar a empresa através de um controlo eficaz e eficiente da performance quer

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Williams, Kim Marianne. "An investigation of the professional development practices of vocational education and training educators in the tourism and hospitality sector." Thesis, full-text, 2008. https://vuir.vu.edu.au/2024/.

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This study investigated the practice of professional development (PD) within the Vocational Education and Training (VET) arena. The major focus of this study was to investigate how PD provision for a selected group of VET educators in the tourism and hospitality sector has equipped them with both the technical competence of their discipline and teacher/training competence. This research has direct practical relevance to the educators working in the VET tourism and hospitality sector. Identifying PD strategies that are consistent and effective could facilitate the development of PD at a nati

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Pastras, Pantazis. "The governance of tourism development in Athens : A strategic-relational approach." Thesis, University of Birmingham, 2012. http://etheses.bham.ac.uk//id/eprint/3266/.

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Academic literature has examined how the development of tourism destinations involves collaborative relationships between the various actors that participate in tourism policy and planning. In terms of an institutional analysis this thesis is about similar processes, yet it also explores the ways in which place- and time-specific material factors and perceptions characterize different patterns of tourism politics. Without making assumptions about the harmonious or conflicting nature of interactions among actors and the contexts surrounding them, the thesis advances the idea of a relational-evo

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Barron, Paul Edward. "An evaluation of learning styles, learning issues and learning problems of Confucian heritage culture students studying hospitality and tourism management in Australia /." St. Lucia, Qld, 2004. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe17741.pdf.

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Firth, Miriam. "Skills and knowledge for service encounters in the leisure industry : implications for UK Higher Education." Thesis, University of Manchester, 2018. https://www.research.manchester.ac.uk/portal/en/theses/skills-and-knowledge-for-service-encounters-in-the-leisure-industry-implications-for-uk-higher-education(983f6ae1-131b-408a-b400-d5043892d1f9).html.

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As a Higher Education (HE) lecturer in the United Kingdom (UK), I have taught Leisure students and supported their transition into placement work and graduate employment. This experience has made it clear to me that some students and graduates are not fully equipped to deal with the extensive customer demands placed on them in the workplace. The aim of this study is to analyse the skills and knowledge needed by graduates from Leisure courses to deal with real-world customer service encounters. A theoretical framework on skills, knowledge, education frameworks and employer requirements was used

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Mohd, Zahari M. S. "A study of factors moderating Malaysian hospitality students selection of tertiary education institutions, programme and subsequent career intentions." Lincoln University, 2004. http://hdl.handle.net/10182/1577.

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This study explores the moderating variables that influence a student's decisions to enter into a hospitality management programme and subsequently pursue a career in the hospitality industry. It also examines how these factors are implicated in or modify a student's career commitment over time. The sample includes students enrolling in various three year (6 semester) diploma and undergraduate programme offered by Malaysian hospitality institutions of higher learning over the academic years of 2002- 2003. This includes four public or government funded institutions with several branch campuses

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Ngoqo, Bukelwa. "Small hospitality enterprises and the internet: an IT governance model for conducting business online." Thesis, University of Fort Hare, 2010. http://hdl.handle.net/10353/382.

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The Internet has made a considerable impact on how business is conducted. Empowered by technology consumers are using the Internet as a tool to communicate and transact online. E-commerce (electronic commerce) presents opportunities for business to gain a competitive advantage, however it also posses certain challenges. Small and Medium Hospitality Enterprises (SMHEs) sector within the tourism industry, is one of the sectors which stands to benefit from using the Internet for business. Researchers agree that the contribution made by the tourism sector in developing economies is substantial. Ho

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Wong, Chon Mio. "Strategic public relations management : an investigation of the role of public relations in Macau hospitality industry." Thesis, University of Macau, 2007. http://umaclib3.umac.mo/record=b1874197.

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Bayon, Samuel Edson. "Tourism and hospitality management in the new millennium : a case study in KwaZulu-Natal." Thesis, 2000. http://hdl.handle.net/10530/845.

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A thesis submitted to the Faculty of Arts in partial fulfilment of the requirements for the Doctor of Philosophy in the Centre for Recreation and Tourism at the University of Zululand, 2000.<br>As the world's tourism and hospitality industry sees the dawn of the new millennium, the twenty-first century, tourism and hospitality managers will begin to face many pragmatic challenges and opportunities. The fundamental issue which is identified in this study is the maintenance of high standard of quality of service in order to remain a competitive advantage within South Africa as well as the global

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(9842606), Jacobus Vorster. "Exploring a millennials' meaningful work views: A hospitality context." Thesis, 2022. https://figshare.com/articles/thesis/Exploring_a_millennials_meaningful_work_views_A_hospitality_context/22301146.

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This thesis builds on previous research that has extensively explored millennial work preferences. A review identified several gaps in the current knowledge, including how millennials reflect on work experiences, ranging from meaningless to meaningful. Millennials are a prominent generation to join the hospitality industry, and changing worker demographics compelled managers to reshape employee management strategies. The research applied a qualitative approach to gather data from industry sources and interviews with millennials. Thematic analysis of the collected data showed differences amongs

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Chen, Ssu-Wei, and 陳思葦. "Tourism and Hospitality: Research Themes, Concepts, and Relationships ─ A Study of Journal of Tourism and Leisure Studies." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/65644296359949463211.

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碩士<br>高雄餐旅學院<br>餐旅管理研究所<br>98<br>Promoting the tourism policy by Taiwan government brings about the prosperity of the tourism, hospitality, and leasure subjects, which also sparks off the flourish of academic genre. The main purpose of this study is to investigate the core themes of tourism, hospitality and leisure academic research by analysis citations in the Journal of Tourism and Leisure Studies. This paper is an empirical analysis of citations and co-citations from the 5,542 citations in the 203 articles published in Journal of Tourism and Leisure Studies between 1995─2008. In this articl

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Kleynhans, Heidi Cecelia. "Leisure tourists' satisfaction regarding their meal experience at Lesedi Cultural Village." Diss., 2003. http://hdl.handle.net/2263/22842.

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South Africa is increasingly becoming a destination for leisure tourists. Many are interested in cultural tourism. There is a need for empirical research into this field of hospitality and tourism, which this study aims to address. Lesedi Cultural Village (Lesedi) is an establishment where tourists can experience five of the ethnic cultures of South Africa. As part of the experience, a meal is served which is advertised as “The greatest African feast”. The actual food served is not necessarily culturally authentic in nature. Consequently expectations of the meal experience might be created whi

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