Journal articles: 'Tourism, Leisure and Hospitality Management'

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Fox, Renata. "Hospitality management education and quality tourism." Tourism and hospitality management 4, no. 2 (December 1998): 331–39. http://dx.doi.org/10.20867/thm.4.2.8.

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New global developments point towards a more demanding tourist and a preference for tailor-made travel arrangements. The competition is fierce and quality improvement a general trend. The most countries in south-eastern Europe have started tourism quality enhancement projects. The key element of these processes will be an internationally compatible system of professional education. In order to develop educational norms which will meet the needs of European tourism and hospitality industry, Faculty of Hotel Management Opatija has within the frame of the joint project with Manchester Metropolitan University Hotel & Tourism Management Education Development taken the first steps towards international accreditation of its curricula.

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McLean, F. "Service quality management in hospitality, tourism and leisure." Tourism Management 24, no. 1 (February 2003): 115–16. http://dx.doi.org/10.1016/s0261-5177(02)00038-9.

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Smith, Stephen L. J., Honggen Xiao, Robin Nunkoo, and Eddy Kurobuza Tukamushaba. "Theory in Hospitality, Tourism, and Leisure Studies." Journal of Hospitality Marketing & Management 22, no. 8 (November 2013): 875–94. http://dx.doi.org/10.1080/19368623.2013.771114.

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Lugosi, Peter. "Exploring the hospitality-tourism nexus: Directions and questions for past and future research." Tourist Studies 21, no. 1 (January 5, 2021): 24–35. http://dx.doi.org/10.1177/1468797620985778.

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Hospitality has often been conceived primarily as a supporting component of the tourism product. This commentary synthesises inter and multidisciplinary literature to examine alternative and more complex intersections of hospitality and tourism. It discusses four thematic areas of hospitality research: labour; the transformation of place (experiences); socio-material and socio-technological practice; and human encounters. It argues that applying hospitality as a sensitising concept in these domains of enquiry, and studying hospitality’s abstract and concrete dimensions, enhances our understanding of tourism as socio-economic phenomena and a global system, and helps to appreciate tourism’s implications for multiple stakeholders. Moreover, it proposes a range of questions for future research.

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Hosseini, Seied Beniamin, and Ayesha Farooq. "A review on Tourism Industry and Hospitalities in U.K and India - With Brief Look on Role of Human Resource Management strategies and UNWTO Frameworks." Restaurant Business 118, no. 9 (September 26, 2019): 408–24. http://dx.doi.org/10.26643/rb.v118i9.8616.

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The researcher is going to consider The value of tourism, hospitality industries, and HRM strategies in UK and India. The value of tourism and hospitality service in both developed and developing countries attests to World Travel and Tourism Council a body for travel and tourism connected manners. Therefore, many academics, industrialists and policy-makers have attempted to characterise the natural history of the tourism industry besides the position of hospitality. Researchers are going to visualise the total Number of Tourist visits from UK and India between 2003 to 2018 and comparing the result during and after the global crises in respect of tourism management.

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Paraskevas, Alexandros, and Marianna Sigala. "Teaching Hospitality and Tourism Management." Journal of Teaching in Travel & Tourism 3, no. 4 (April 28, 2004): 1–18. http://dx.doi.org/10.1300/j172v03n04_01.

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Tung, Vincent Wing Sun, and Rob Law. "The potential for tourism and hospitality experience research in human-robot interactions." International Journal of Contemporary Hospitality Management 29, no. 10 (October 9, 2017): 2498–513. http://dx.doi.org/10.1108/ijchm-09-2016-0520.

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Purpose The purpose of this study is to review recent work in the robotics literature and identify future opportunities for consumer/tourist experience research in human-robot interactions (HRIs). Design/methodology/approach The paper begins by covering the framework of robotic agent presence and embodiment that are relevant for HRI. Next, the paper identifies future opportunities for hospitality and tourism scholars to undertake consumer/tourist experience research in HRIs. Findings The result of this study provided potential directions for advancing theoretical, methodological and managerial implications for tourism experience research in HRI. Research limitations/implications Concepts from robotics research are diffusing into a range of disciplines, from engineering to social sciences. These advancements open many unique, yet urgent, opportunities for hospitality and tourism research. Practical implications This paper illustrates the speed at which robotics research is progressing. Moreover, the concepts reviewed in this research on robotic presence and embodiment are relevant for real-world applications in hospitality and tourism. Social implications Developments in robotics research will transform hospitality and tourism experiences in the future. Originality/value This research is one of the early papers in the field to review robotics research and provide innovative directions to broaden the interdisciplinary perspective for future hospitality and tourism research.

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Chon, Kaye, Eunhye (Olivia) Park, and Judit Zoltan. "The Asian Paradigm in Hospitality and Tourism." Journal of Hospitality & Tourism Research 44, no. 8 (August 6, 2020): 1183–202. http://dx.doi.org/10.1177/1096348020945370.

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The emergence of Asian countries, powered by economic growth, has set the stage for Asia’s tourist destinations and hospitality companies to stand out in the global sphere. This study contemplates the shifting center of modern hospitality and tourism gravity toward Asia by implementing the three pillars of capital theory: economic, cultural, and social. The concept of the Asian paradigm was revisited to demonstrate the unique service provision and care for guests that forms the basis for Asian hospitality and tourism. This study offers perspectives about how Asian tradition and evolving Asian identities influence the leisure industry and create competitive advantage. The cycle of economic, cultural, and social capital that drives the Asian paradigm can provide implications for both hospitality practitioners and policymakers.

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Kavanagh, Marie, and Charles Arcodia. "Studies in Tourism and Hospitality Management." Journal of Teaching in Travel & Tourism 1, no. 2-3 (August 17, 2001): 91–105. http://dx.doi.org/10.1300/j172v01n02_06.

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Yun, Dongkoo. "Knowledge Management in Hospitality and Tourism." Annals of Tourism Research 31, no. 4 (October 2004): 1063–65. http://dx.doi.org/10.1016/j.annals.2004.04.004.

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Hobson, J. S. Perry, and Joseph D. Teaff. "Hospitality and Leisure/Recreation:." Journal of Hospitality & Leisure Marketing 2, no. 1 (May 31, 1994): 43–54. http://dx.doi.org/10.1300/j150v02n01_05.

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Colton, Craig W. "Leisure, recreation, tourism." Annals of Tourism Research 14, no. 3 (January 1987): 345–60. http://dx.doi.org/10.1016/0160-7383(87)90107-1.

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Jansen-Verbeke, Myriam, and Adri Dietvorst. "Leisure, recreation, tourism." Annals of Tourism Research 14, no. 3 (January 1987): 361–75. http://dx.doi.org/10.1016/0160-7383(87)90108-3.

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Kalargyrou, Valentini, and Wanda Costen. "Diversity management research in hospitality and tourism: past, present and future." International Journal of Contemporary Hospitality Management 29, no. 1 (January 9, 2017): 68–114. http://dx.doi.org/10.1108/ijchm-09-2015-0470.

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Purpose The purpose of this paper is to present a review of diversity management research published in hospitality and tourism-specific and business discipline-based journals. The study objectives include attempting to assess the progress of diversity management research in hospitality and tourism, identifying gaps between the general business diversity management literature and the hospitality and tourism literature and providing hospitality and tourism scholars with suggestions to advance knowledge in diversity management. Design/methodology/approach The study is a critical review of the existing diversity management literature in the general business and hospitality and tourism disciplines in an attempt to identify gaps and make suggestions for expanding this knowledge in the hospitality and tourism fields. Findings There are significant gaps between the diversity management scholarship conducted in hospitality and tourism disciplines and the general business field. Diversity management research in general business is far more in-depth and uses sociological and social psychological theoretical frameworks. Research limitations/implications There are lessons to be learned from the general business literature that uses strong theoretical foundations deeply grounded in sociological, psychological, social-psychological and management theories. The general management literature also explores the conditions under which diversity management adds value or creates challenges for organizations. Practical implications The hospitality and tourism industry has employed large numbers of ethnic minorities, women and members of the lesbian, gay, bisexual and transgender community for decades. As such, it is critical that scholars explore the implications of such a diverse workforce not only on organizational outcomes, but also on individual and group performance. The general business diversity management research suggests that workgroup composition can influence individual and group performance, as well as the quality of co-worker relationships. Given the team-oriented, interdependent nature of work in the hospitality and tourism industry, it is imperative that researchers conduct studies that help practitioners understand the most effective perspectives and approaches to diversity management. Social implications The critical literature review demonstrated that there is extremely scarce research on diversity management focusing on employees with disabilities. It is imperative to shed more light on best diversity management practices, workplace etiquette of this under-represented group of employees and their interaction with their co-workers. Originality/value This study’s results provide insight into areas of exploration that can significantly enhance the scholarship on diversity management in the hospitality and tourism literature.

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Denizci Guillet, Basak. "An evolutionary analysis of revenue management research in hospitality and tourism." International Journal of Contemporary Hospitality Management 32, no. 2 (January 17, 2020): 560–87. http://dx.doi.org/10.1108/ijchm-06-2019-0515.

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Purpose The purpose of this study is to examine the evolution of revenue management (RM) research’s intellectual structure in hospitality and tourism in an effort to initiate a creative discourse for RM scholars. Design/methodology/approach Co-citation analysis was used to examine the reference list of 343 articles over a 35-year period (1983-2018). Co-citation analysis focused on subject clustering and source knowledge evolution. Five periods were created to investigate the evolution of the RM field in the hospitality and tourism industry. The paradigm shift approach was adopted to acquire a better understanding of scientific evolution. Findings Findings indicated that from a Kuhnian perspective, RM research in hospitality and tourism did not go beyond the normal science phase. There is no current indication of anomalies in the form of conflict or questioning of the existing paradigms in RM research in hospitality and tourism. This might change, as the research in this realm develops further and evolves. Research limitations/implications This study identified issues related to research themes that have the potential of moving RM research in hospitality and tourism to the next level, enabling the paradigm shift in this discipline. Originality/value This study is instrumental in its outlook on the evolution of RM research’s intellectual structure in hospitality and tourism. In addition, it is the first study that considers the concept of paradigm shift in RM research context in hospitality and tourism.

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Denizci Guillet, Basak, and Ibrahim Mohammed. "Revenue management research in hospitality and tourism." International Journal of Contemporary Hospitality Management 27, no. 4 (May 11, 2015): 526–60. http://dx.doi.org/10.1108/ijchm-06-2014-0295.

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Purpose The purpose of this study was to examine hospitality revenue management (RM) research in the recent decade, to identify emergent issues/topics and suggest directions for future research. Design/methodology/approach A systematic process of literature review involving content analysis was adopted. The process involved searching for published articles in three major online databases for hospitality and tourism journals, evaluating and selecting the relevant articles, analyzing and synthesizing the findings of the selected papers and organizing the findings to determine what is known and what is yet to be known. Findings The paper established a broad range of topics that have engaged the attention of hospitality and tourism researchers in contemporary times. These topics were structured into seven major themes constituting the core activities of hospitality RM process and another eight themes covering the factors influencing the practice of RM. Practical implications The classification of the literature into core activities of RM process and factors influencing RM serves as a useful guide for practitioners and academics to trace relevant literature on various aspects of RM and to visibly notice the gaps in the existing literature. Originality/value By developing an RM framework and using it to evaluate existing literature, this study brings cohesion into the hospitality and tourism RM literature.

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Wood, Pat, and Chandana Jayawardena. "Cuba: hero of the Caribbean? A profile of its tourism education strategy." International Journal of Contemporary Hospitality Management 15, no. 3 (June 1, 2003): 151–55. http://dx.doi.org/10.1108/09596110310470176.

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Features a realistic perspective of the current hospitality and tourism paradigm in Cuba. Previews the newly released hospitality and tourism education strategy to be rolled out in 2003. Provides an evaluation of the tourism and hospitality industry environment, education environment, workforce and change in policy. The authors made three research trips to Cuba in 1997, 2001 and 2002. A series of elite interviews were conducted in Cuba, Jamaica and the UK with senior Cuban policymakers. Current data and views from Cuban partners and practitioners are used to inform the discussion. Cuba continues to be one of the most mystical tourist destinations in the world with a phenomenal growth rate during recent years. The new tourism education strategy is a key for Cuba to once again become the number one destination in the Caribbean.

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Hao, Fei. "The landscape of customer engagement in hospitality and tourism: a systematic review." International Journal of Contemporary Hospitality Management 32, no. 5 (May 6, 2020): 1837–60. http://dx.doi.org/10.1108/ijchm-09-2019-0765.

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Purpose This paper aims to deliver a systematic review of customer engagement in hospitality and tourism by synthesising existing literature, thus presenting a state-of-art landscape of customer engagement research. Design/methodology/approach A total of 173 peer-reviewed articles were collected from seven databases, spanning from 2007 to 2020. A systematic review was conducted by analysing, categorizing and synthesising existing studies to examine the evolution, conceptual nature, typology and measurement of the existing literature on customer engagement in hospitality and tourism. Findings This study provides an overview of the temporal, spatial, sectoral and journal-wise distribution of customer engagement in hospitality and tourism. A comprehensive definition of customer engagement is proposed based on five fundamental propositions. Scrutiny of customer engagement studies in hospitality and tourism presents four sub-forms, including online customer engagement, tourist engagement, customer brand engagement and customer engagement behaviour. Additionally, the research methods, dimensionality and measurement scales of customer engagement are systematically reviewed. Originality/value This study is the first systematic review of customer engagement research in the field of hospitality and tourism. The original definition leads to an improved understanding of customer engagement. This study is also the first to propose a clear typology of customer engagement to enhance consistency in usage.

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Vujić, Vidoje. "PERSONNEL DEVELOPMENT AND MANAGEMENT IN TOURISM." Tourism and hospitality management 6, no. 1-2 (December 2000): 85–100. http://dx.doi.org/10.20867/thm.6.1-2.8.

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The global market and global communications mark the beginning of a new story, a story that has a significant effect on the tourist economy and its personnel. These developments and other social changes indicate that firms in the tourist industry have to do some rethinking, and sometimes modify their strategy and system of management of resources and work processes. In order to gain insight into the present state and method of managing the processes of developing human resources, we have conducted a survey among fifty personnel managers in hospitality and tourist firms. The intention of this research was to establish what steps are firms in tourism undertaking in the domain of personnel development. Efforts were also made to gather information regarding the current situation of personnel activities in the tourist economy of Croatia. The results and main characteristics of the mentioned gathering of information are presented in this paper. It also endeavors to plan a contemporary system of personnel management and personnel development processes in tourism.

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Truong, Dao, Rose Xiaoming Liu, and Jing (Jasper) Yu. "Mixed methods research in tourism and hospitality journals." International Journal of Contemporary Hospitality Management 32, no. 4 (January 13, 2020): 1563–79. http://dx.doi.org/10.1108/ijchm-03-2019-0286.

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Purpose This paper aims to examine mixed methods research (MMR) that appeared in eight tourism and hospitality journals (“Annals of Tourism Research”, “Tourism Management”, “Journal of Travel Research”, “Journal of Sustainable Tourism”, “International Journal of Contemporary Hospitality Management”, “International Journal of Hospitality Management”, “Journal of Hospitality Marketing and Management” and “Journal of Hospitality and Tourism Research”) from 1998 to 2019. Design/methodology/approach This review paper was a mixed methods design and was conducted in three phases. In the first phase, a content analysis was performed to determine if each article could be classified as non-empirical, qualitative, quantitative or mixed methods. In the second phase, descriptive statistics was used to present the number and characteristics of MMR articles. In the third phase, the contributions of MMR to addressing particular issues in tourism and hospitality studies were investigated. Findings This study identified 753 mixed methods articles, wherein 482 articles (64%) were published in the chosen tourism publication outlets and 271 (36%) in the chosen hospitality publication outlets. MMR studies having a dominant focus on specific methods (459 articles; 61%) outnumbered those having an equal focus on the qualitative and quantitative parts (294 articles; 39%). In case one method was dominant, this was typically the quantitative. Sequential data collection was prevalent in most of the cases (94.2%). The contributions of MMR to addressing generic and specific research problems were also analyzed. Originality/value This is the first comparison of MMR in major tourism and hospitality journals.

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Van Hoof, Hubert B. "Book Review: Service Quality Management in Hospitality, Tourism and Leisure." Journal of Travel Research 41, no. 1 (August 2002): 116. http://dx.doi.org/10.1177/004728750204100119.

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Kay, Christine, and John Russette. "Hospitality-management Competencies." Cornell Hotel and Restaurant Administration Quarterly 41, no. 2 (April 2000): 52–63. http://dx.doi.org/10.1177/001088040004100217.

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Kriegl, Ursula. "International Hospitality Management." Cornell Hotel and Restaurant Administration Quarterly 41, no. 2 (April 2000): 64–71. http://dx.doi.org/10.1177/001088040004100218.

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Vrtodušić Hrgović, Ana-Marija. "QUALITY MANAGEMENT IN TOURISM AND HOSPITALITY INDUSTRY." Tourism and hospitality management 11, no. 1 (May 2005): 121–33. http://dx.doi.org/10.20867/thm.11.1.7.

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Snažna je konkurencija na tržištu uvjetovala razvoj novog pristupa upravljanju poznatog kao Upravljanje potpunom kvalitetom (TQM - Total Quality Management). Zbog važnosti koju kvaliteta ima u postizanju konkurentske prednosti i u hotelskoj su se industriji počeli primjenjivati sustavi upravljanja potpunom kvalitetom. Prilikom uvođenja ovih sustava hotelska poduzeća mogu koristiti različite pristupe koje će prilagoditi svojim uvjetima poslovanja. Pri tome se mogu koristiti tzv. "TQM standardi ili okviri" tj. nacionalni ili međunarodni standardi i nagrade za kvalitetu, a zbog svoje su široke primjene u radu dati okviri koje nudi međunarodni standard ISO 9001:2000 te modeli poslovne izvrsnosti Malcolm Baldrige National Quality Award i European Quality Award.

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Wang, Youcheng (Raymond). "Tourism and hospitality management in China." International Journal of Hospitality Management 27, no. 3 (September 2008): 323–24. http://dx.doi.org/10.1016/j.ijhm.2007.10.007.

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Alsharif, Ahmed H., Nor Zafir Md Salleh, Lina Pilelienė, and Shaymah Ahmed Al-Zahrani. "Exploring the Tourism, Neuro-tourism, and Hospitality Nexus: A Comprehensive Bibliometric Analysis." Journal of Tourism and Services 14, no. 27 (December 18, 2023): 197–221. http://dx.doi.org/10.29036/jots.v14i27.606.

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Despite the considerable attention toward tourism and hospitality, neuro-tourism remains largely unexplored within academic investigations. This study is designed to provide bibliometric analysis in tourism, neuro-tourism, and hospitality research using VOSviewer to fill the gap. We followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) framework to select relevant papers on the Scopus database between January 2009 and July 2023. Analyzing 971 papers revealed that the UK is the top country in publication (289 papers and 11,391 citations), while Italy was the lowest country on the list (42 papers and 4651 citations). Buhalis, D., was identified as the most influential author, with 18 papers and the highest-cited papers (1833 citations). Furthermore, the strongest pair authors correlation was between Okumus, F. and Rahimi, R., with 468 links, highlighting a significant degree of connection between their respective references. Keywords related to tourism, neuro-tourism, and hospitality include "halal tourism," "urban tourism," "rural tourism," "food tourism," "Islamic hospitality," "hospitality ecosystem," and "neuroscience." “International Journal of Contemporary Hospitality Management” was the most productive journal (96 papers and 4,312 citations). Furthermore, this journal published the most-cited paper, "An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research,” with 687 citations. This is the first study to conduct the bibliometric analysis of tourism, neuro-tourism, and hospitality research; therefore, it will lead to more publications on related subjects by directing the researchers to less studied fields such as neuro-tourism. Additionally, scholarly collaborations may improve the depth of this research.

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Acevedo-Duque, Ángel, Alejandro Vega-Muñoz, and Guido Salazar-Sepúlveda. "Analysis of Hospitality, Leisure, and Tourism Studies in Chile." Sustainability 12, no. 18 (September 4, 2020): 7238. http://dx.doi.org/10.3390/su12187238.

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This article provides a scientific production overview of hospitality, leisure, and tourism studies in Chile, including key factors of interest regarding this social science subdiscipline. The fundamental knowledge contributions are examined using a scientometric approach (spatial, productive, of impact, and relational) based on data from records stored in the Web of Science (JCR and ESCI). This approach aims to critically analyze the scientific production on hospitality, leisure, and tourism (HLT) with contributions from authors affiliated with Chile, to respond to the connection between this research, the sectoral education, and sustainable development of the HLT industry. At the results level, an increase in scientific production in the last decade, a breadth revealed in publications’ quality terms, insertion in worldwide relevance co-authorship networks, an evolution from general issues to those of the discipline itself (cultural tourism, wine tourism, tourism marketing, hospitality industry, and sustainable tourism), a concentration on ecotourism education, and a disconnection between the diverse knowledge-producing centers and those of sectoral training were identified.

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Murray, Iain P. "Advances in Hospitality and Leisure." Annals of Tourism Research 33, no. 1 (January 2006): 277–78. http://dx.doi.org/10.1016/j.annals.2005.10.006.

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Dogru, Tarik, Sean McGinley, and Woo Gon Kim. "The effect of hotel investments on employment in the tourism, leisure and hospitality industries." International Journal of Contemporary Hospitality Management 32, no. 5 (April 27, 2020): 1941–65. http://dx.doi.org/10.1108/ijchm-11-2019-0913.

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Purpose The purpose of this paper is twofold: first, to examine the extent to which hotel investments create jobs and, second, to compare whether investment in a particular hotel segment generates more or less jobs in the overall economy and in the tourism, leisure and hospitality industries. Design/methodology/approach The panel autoregressive distributed lag regression model was used to examine the effect of total hotel investments and hotel investments in economy-scale, midscale, luxury-scale and independent hotels on total employment and employment in the tourism, leisure and hospitality industries in the USA. Findings Hotel investments increase employment in both the overall economy and the tourism, leisure and hospitality industries. Midscale hotels make the highest contribution to employment in the overall economy. Economy-scale hotels make the highest contribution to employment in the overall tourism, leisure and hospitality industries. Research limitations/implications The results support the postulations of growth pole theory. As hotel investment increases, not only does the hotel industry see gains in employment but also does related economic sectors see an increase. Midscale hotels have the greatest positive impact on local labor markets, which is consistent with the assertions of middle-out economics. Practical implications Community leaders should encourage the type of investment that benefits the broader area as much as possible by incentivizing the type of growth that is related to employment growth. Originality/value This study investigates the relations between hotel investment and employment from a theoretical and empirical perspective by providing objective claims inferred from statistical inferences.

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Mannerings, Hugh. "Leisure Services Management." Managing Leisure 15, no. 1-2 (April 2010): 158–59. http://dx.doi.org/10.1080/13606710903398969.

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Thorn, Kaye. "Consumer psychology of tourism, hospitality and leisure (volume 2)." Tourism Management 24, no. 3 (June 2003): 348–49. http://dx.doi.org/10.1016/s0261-5177(02)00075-4.

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Fong, Lawrence Hoc Nang, Rob Law, Candy Mei Fung Tang, and Matthew Hong Tai Yap. "Experimental research in hospitality and tourism: a critical review." International Journal of Contemporary Hospitality Management 28, no. 2 (February 8, 2016): 246–66. http://dx.doi.org/10.1108/ijchm-10-2014-0506.

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Purpose – This paper aims to examine the prevalence and trend of experimental research in hospitality and tourism. Hospitality and tourism researchers have long been encouraged to increase their use of experimental designs. However, a solid support for such advocacy is lacking, and the present paper fills in this research gap. Design/methodology/approach – By using a systematic approach, this study reviews 161 tourism and hospitality articles and conducts content analysis based on certain criteria including journal outlets, Social Sciences Citation Index journals, years of publication, contexts, disciplinary foci, experimental designs, settings, number of independent variables, number of studies per article, manipulation methods, manipulation check, research subjects, sample size, subjects per experimental condition, statistical analyses and provision of effect size. The criteria between hospitality and tourism publications are also compared. Findings – Findings show that the number of experimental publications has significantly increased over the past decade, especially in hospitality publications. Nonetheless, there is still room for improvement in applying the experimental design in hospitality and tourism research. Research limitations/implications – Researchers in hospitality and tourism are recommended to report manipulation check results and the effect size of statistically significant results, as well as to devote more effort to knowledge accumulation and methodological advancement of experimental designs. Originality/value – This study is the first to review experimental research in hospitality and tourism. The findings of this study provide significant implications and directions for hospitality and tourism researchers to conduct experimental research in the future.

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Smith, Stephen L. J., and Geoffrey C. Godbey. "Leisure, recreation and tourism." Annals of Tourism Research 18, no. 1 (January 1991): 85–100. http://dx.doi.org/10.1016/0160-7383(91)90041-9.

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Stone, Graham J., and Elisabeth Ineson. "Personality and hospitality management development." Tourism and hospitality management 4, no. 2 (December 1998): 373–82. http://dx.doi.org/10.20867/thm.4.2.11.

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The research analyses the contribution of personality to the exercise of the management function within the hospitality industry, and demonstrates that the profiles of incumbents can be measured more objectively by the use of self-assessment instruments. On the basis of pilot studies in Hungary and the Czech Republic a the profiles of final year hospitality students were identified and were compared with current job incumbents. Analysis of the findings indicate a mis-match between student and management traits. The conclusions suggest that educational programmes should be modified if the student experience is to be made more realistic and relevant to the needs o f industry. Implementation of the research should result in improved satisfaction of students' career aspirations and on a wider level, it could contribute significantly to management performance across the industry.

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Brykova, Tetiana, Valentyna Postova, Iryna Mazurkevych, Alla Kiziun, and Tatyana Semko. "Social and Economic Potential of the EU Countries’ Tourism and Hospitality Industry." Sport i Turystyka. Środkowoeuropejskie Czasopismo Naukowe 6, no. 2 (2023): 133–51. http://dx.doi.org/10.16926/sit.2023.02.08.

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Currently, the demand in the tourist services market tends to grow rapidly, which proves the tourist attractiveness of the EU member states and the industry’s potential profitability. By satisfying consumer demand, the tourism and hospitality industry positively impacts social and economic development. This impact depends on specific regional characteristics and the potential of each country. The study aims to assess the social and economic potential of the tourism and hospitality industry based on tourist activity in the EU countries. The following scientific methods were used in the research process: the coefficient method, the Euclidean distance method, the ranking method, the grouping method, and the segmentation method. Indicators for assessing the social and economic potential of the tourism and hospitality industry have been defined; an integral indicator has been calculated to assess the social and economic potential of the tourism and hospitality industry in the EU countries; the ranking and grouping of the EU countries according to the social and economic potential of the tourism and hospitality industry development has been carried out; regional features of the social and economic potential of the tourism and hospitality industry of the EU countries have been identified.

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Scoffield, Susan. "Book reviews : Marketing Tourism, Hospitality and Leisure in Europe." Journal of Vacation Marketing 4, no. 4 (October 1998): 415–17. http://dx.doi.org/10.1177/135676679800400409.

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Laws, Eric, and Maree Thyne. "Hospitality, Tourism, and Lifestyle Concepts." Journal of Quality Assurance in Hospitality & Tourism 5, no. 2-4 (March 23, 2005): 1–10. http://dx.doi.org/10.1300/j162v05n02_01.

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Vo Thanh, Tan, Hugues Seraphin, Fevzi Okumus, and Mehmet Ali Koseoglu. "Organizational Ambidexterity in Tourism Research: A Systematic Review." Tourism Analysis 25, no. 1 (March 3, 2020): 137–52. http://dx.doi.org/10.3727/108354220x15758301241701.

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The ambidexterity concept is largely used in the strategic management field. However, little is known about its use in travel, tourism, hospitality, leisure, and event research. This study offers not only the first comprehensive analysis of the use of this concept but also a rationale for why it should be more widely used in travel, tourism, hospitality, leisure, and event research. The results show that (1) ambidexterity is scarcely used by researchers, (2) most papers are based on empirical data, and (3) all empirical studies were done either in Europe or in Asia. Moreover, scholars have focused on three main outcomes: sustainability, human resources performance, and market performance. This review allowed us to advance suggestions for practice and future research.

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Sheresheva, Marina, John Kopiski, and Richard Teare. "Reflections on the theme issue outcomes." Worldwide Hospitality and Tourism Themes 8, no. 3 (June 13, 2016): 397–402. http://dx.doi.org/10.1108/whatt-03-2016-0014.

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Purpose This study aims to profile the Worldwide Hospitality and Tourism Themes (WHATT) issue “What are the main trends, challenges and success factors in the Russian hospitality and tourism market in the experience economy era?” with reference to the experiences of the theme editors, contributors from industry and academia and the theme issue outcomes. Design/methodology/approach This study uses structured questions to enable the theme editors to reflect on the rationale for their theme issue question, the starting point, the selection of the writing team and material and the editorial process. Findings This study provides a framework to facilitate discussion between all stakeholders in Russia’s tourism and hospitality industry; it identifies ways of improving competitiveness as a tourist destination and contributes to thinking about sustainable development. Practical implications Reports on dialogue between Russian academics and industry practitioners related to the challenges, opportunities and success factors that are important for the development of the tourism and hospitality industry in Russia. Originality/value This is the first detailed assessment of the opportunities and mechanisms for creating memorable tourist experiences in Russia. The theme issue also identifies the main problems relating to the development of tourism and hospitality, the implications for industry and the solutions needed to address them.

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Hua, Nan, Bin Li, and Tingting(Christina) Zhang. "Crime research in hospitality and tourism." International Journal of Contemporary Hospitality Management 32, no. 3 (April 9, 2020): 1299–323. http://dx.doi.org/10.1108/ijchm-09-2019-0750.

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Purpose The purpose of this study is to present a holistic literature review on crime research in the hospitality and tourism field. Design/methodology/approach This literature review included 109 crime-related academic papers in seven primary sources, namely, ScienceDirect, EBSCOhost’s hospitality and tourism complete, Emerald Management eJournals, Sage Journals, Google Scholar, Scopus and Web of Science. Findings From the exploration and synthesis of 109 articles, the following categories of crime research in the hospitality and tourism field emerged as follows: classification of crime research in the hospitality and tourism field; diversity of tourists, crime and risk perceptions; the impacts of crime on the hospitality and tourism industry; and crime control from stakeholders’ papers. In addition, this study advances crime research by proposing six research priorities for future investigation. Practical implications Tourism stakeholders are advised to achieve better cooperation in crime control under the guidance of the crime prevention model. High-technology tools are encouraged to be applied to detect and track criminal activities. Meanwhile, diverse applications of the media should be used as useful tools to control criminal activities in the hospitality and tourism industry. Originality/value This paper fills a gap by presenting the first comprehensive overview of crime research in the hospitality and tourism field in the past few decades and proposing six priorities for this research stream.

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Liu-Lastres, Bingjie. "Beyond simple messaging: a review of crisis communication research in hospitality and tourism." International Journal of Contemporary Hospitality Management 34, no. 5 (March 8, 2022): 1959–83. http://dx.doi.org/10.1108/ijchm-11-2021-1404.

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Purpose Crisis communication is an essential component of crisis management in hospitality and tourism. Yet few studies have offered a clear impression of the state of knowledge in this area. As one of the early conceptual attempts, this study aims to contribute to the existing knowledge by analyzing, comparing and synthesizing the literature in crisis communication and hospitality and tourism research. This study also proposes a transactional and dynamic crisis communication model that lays the conceptual foundation for future research. Design/methodology/approach This study was guided by a theory synthesis approach and analyzed the related literature. More specifically, this study conducted a rapid review of the general crisis communication research and a conventional, systematic review of crisis communication research in hospitality and tourism. Based on the review findings, this study further develops a transactive and dynamic crisis communication model in hospitality and tourism, which is fundamental for future studies in this area. Findings The findings of this study are presented through a literature review of general crisis communication research and crisis communication research in hospitality and tourism and the development of a transactive and dynamic crisis communication model in hospitality and tourism. Research limitations/implications This study reviews the literature and develops an integrated model for crisis communication in hospitality and tourism. The findings of this study lay the conceptual foundation for crisis communication in hospitality and tourism and reveal future research venues. Practical implications By offering a state-of-the-art review and developing an integrated conceptual model, the findings of this study can help bridge the gaps between academics and practices as well as serve as references for practitioners to identify and develop effective crisis responses. Originality/value This paper represents an early effort to review crisis communication research in hospitality and tourism and conceptualize the subject area through an integrated model. The findings of this study contribute to the further conceptual development of crisis communication in hospitality and tourism.

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Sheresheva, Marina Y. "The Russian tourism and hospitality market: new challenges and destinations." Worldwide Hospitality and Tourism Themes 10, no. 4 (August 13, 2018): 400–411. http://dx.doi.org/10.1108/whatt-04-2018-0027.

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Purpose This paper aims to review recent developments in the Russian tourism and hospitality market and to underline Russia’s strong tourism prospects – despite the challenges it has to face. Design/methodology/approach The study sets the scene for the theme issue (that draws from both academia and industry) by discussing the challenges facing the contemporary Russian tourism and hospitality market. It also profiles the efforts of the Russian Government to boost tourism development in different Russian regions that are potentially attractive tourist destinations due to their natural resources and cultural heritage. Findings The paper sheds light on the major shift to domestic tourism that is partly due to the turbulent economic environment that is forcing Russia to search for internal sources of development. At the same time, the decision to rely on diversity of opportunities and sustainable regional tourism makes it possible to have a broad variety of tourist value propositions in almost all parts of Russia. This also makes Russia more attractive to foreign tourists. Still, to make Russia a popular destination internationally, improvement in almost all elements of the Russian tourist product is needed. Originality/value This theme issue provides an analysis and evaluation of tourism development in Russia in the current decade and, in so doing, contributes to knowledge of the fast developing Russian tourism and hospitality market by unveiling a number of new tourist products and destinations in different Russian regions.

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Doborjeh, Zohreh, Nigel Hemmington, Maryam Doborjeh, and Nikola Kasabov. "Artificial intelligence: a systematic review of methods and applications in hospitality and tourism." International Journal of Contemporary Hospitality Management 34, no. 3 (December 27, 2021): 1154–76. http://dx.doi.org/10.1108/ijchm-06-2021-0767.

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Purpose Several review articles have been published within the Artificial Intelligence (AI) literature that have explored a range of applications within the tourism and hospitality sectors. However, how efficiently the applied AI methods and algorithms have performed with respect to the type of applications and the multimodal sets of data domains have not yet been reviewed. Therefore, this paper aims to review and analyse the established AI methods in hospitality/tourism, ranging from data modelling for demand forecasting, tourism destination and behaviour pattern to enhanced customer service and experience. Design/methodology/approach The approach was to systematically review the relationship between AI methods and hospitality/tourism through a comprehensive literature review of papers published between 2010 and 2021. In total, 146 articles were identified and then critically analysed through content analysis into themes, including “AI methods” and “AI applications”. Findings The review discovered new knowledge in identifying AI methods concerning the settings and available multimodal data sets in hospitality and tourism. Moreover, AI applications fostering the tourism/hospitality industries were identified. It also proposes novel personalised AI modelling development for smart tourism platforms to precisely predict tourism choice behaviour patterns. Practical implications This review paper offers researchers and practitioners a broad understanding of the proper selection of AI methods that can potentially improve decision-making and decision-support in the tourism/hospitality industries. Originality/value This paper contributes to the tourism/hospitality literature with an interdisciplinary approach that reflects on theoretical/practical developments for data collection, data analysis and data modelling using AI-driven technology.

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Marnburg, Einar. "Management Principles in Hospitality and Tourism." Journal of Human Resources in Hospitality & Tourism 6, no. 2 (August 9, 2007): 79–107. http://dx.doi.org/10.1300/j171v06n02_05.

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Huijbens, Edward H., and Karl Benediktsson. "Inspiring the visitor? Landscapes and horizons of hospitality." Tourist Studies 13, no. 2 (June 12, 2013): 189–208. http://dx.doi.org/10.1177/1468797613490378.

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This article will discuss the ways in which landscapes have been conceptualised in current literature building on notions of escape to and well-being with nature, and how the tourist has been placed in that context. Drawing among other things on Gadamer’s understanding of the concept of the horizon, as well as Deleuzian understandings of relationality, we argue that landscape is simultaneously an effect of gathering deep-seated emotions and experiences and an open-ended and forever unfinished story. Due to the irreducibility of the landscape to its terms, a landscape is something that can be shared. We will outline how current practices of tourism marketing and promotion in Iceland could in effect mediate landscape experiences in a way that recognises the tourist as an author of his or her own experiences, rather than a predefined stereotype as in much tourism literature. Recognising the tourist as potentially inspired by landscape, we argue, commands the attitude of respect that is a necessary precondition to any ethical notions of hospitality, altering the preconditions of marketing practices using the landscape to their ends.

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Chiang, Chang-Tang. "Developing an eMarketing model for tourism and hospitality: a keyword analysis." International Journal of Contemporary Hospitality Management 32, no. 10 (August 26, 2020): 3091–114. http://dx.doi.org/10.1108/ijchm-03-2020-0230.

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Purpose Tourism and hospitality are industries that have been dramatically transformed by information technology (IT). This study aims to use a keyword analysis to quantitatively review how IT reshaped these industries. Design/methodology/approach In total, 3,282 keywords were collected from 24 high-impact tourism and hospitality journals and a social network analysis was used for the analysis. Findings This study contributes to research and practice by providing a visual digital knowledge map for tourism and hospitality, and seven research hotspots were identified from the results of the keyword analysis. Research limitations/implications A parsimonious eMarketing model for tourism and hospitality is proposed to direct future studies concerning these themes and guide practitioners in allocating the appropriate resources for IT investment. Originality/value This map not only identifies seven themes that explain, which and how IT-related factors influence tourism and hospitality but also demonstrates the patterns and intellectual structure of the related body of knowledge. The trend analysis indicates how IT transforms the tourism and hospitality industries in terms of mode and scope.

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Jovičić, Dobrica, and Vanja Ivanović. "TOURISM MANAGEMENT IN NATIONAL PARKS." Tourism and hospitality management 10, no. 3-4 (December 2004): 93–105. http://dx.doi.org/10.20867/thm.10.3-4.7.

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Tourism in national parks is a specific paradox. It can cause great damage to vital values o f national parks, especially if not managed properly, but it can also bring great benefits. In some national parks there are simply so many visitors in certain parts, or at particular times, that nature - and the quality o f the visitor's experience - suffers. Also, tourist facilities often conflict with conservation aims and spoil natural landscapes. On the other hand, if planned and managed for sustainability, tourism can be very positive force, bringing benefits to protected areas and local communities alike. Tourism will be welcome in or near national parks if it respects special character o f the area, such as tourism based on appreciating nature, cultural and educational tourism, and quiet small-scale or small group activities; and if it causes minimal damage, disturbance or pollution. It can justify establishing protected areas in marginal regions, and can lead to revival in local economy and traditional cultures. Techniques for managing tourism in sensitive environment, with national parks included, are now generally better known; though they often cost time and money, the income which tourism generates can help offset the costs. Also, tourism development can be linked to craft industry’ and alternative employment of farms producing elements o f sustainable rural economy.

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Richards, Greg. "The curatorial turn in tourism and hospitality." International Journal of Contemporary Hospitality Management 36, no. 13 (February 9, 2024): 19–37. http://dx.doi.org/10.1108/ijchm-06-2023-0905.

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Purpose This study, a conceptual paper, analyses the growth of curation in tourism and hospitality and the curator role in selecting and framing products and experiences. It considers the growth of expert, algorithmic, social and co-creative curation modes and their effects. Design/methodology/approach Narrative and integrative reviews of literature on curation and tourism and hospitality are used to develop a typology of curation and identify different curation modes. Findings Curational techniques are increasingly used to organise experience supply and distribution in mainstream fields, including media, retailing and fashion. In tourism and hospitality, curated tourism, curated hospitality brands and food offerings and place curation by destination marketing organisations are growing. Curation is undertaken by experts, algorithms and social groups and involves many of destination-related actors, producing a trend towards “hybrid curation” of places. Research limitations/implications Research is needed on different forms of curation, their differential effects and the power roles of different curational modes. Practical implications Curation is a widespread intermediary function in tourism and hospitality, supporting better consumer choice. New curators influence experience supply and the distribution of consumer attention, shaping markets and co-creative activities. Increased curatorial activity should stimulate aesthetic and stylistic innovation and provide the basis for storytelling and narrative in tourism and hospitality. Originality/value This is the first study of curational strategies in tourism and hospitality, providing a definition and typology of curation, and linking micro and macro levels of analysis. It suggests the growth of choice-based logic alongside service-dominant logic in tourism and hospitality.

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Chapman, Connor M., DeMond Shondell Miller, and Geremy Salley. "Social disruption of the tourism and hospitality industries: implications for post-COVID-19 pandemic recovery." Worldwide Hospitality and Tourism Themes 13, no. 3 (June 15, 2021): 312–23. http://dx.doi.org/10.1108/whatt-02-2021-0038.

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Purpose The purpose of this study is to examine how societal disruptions in the wake of disasters and crises also disrupt the tourism and hospitality industries. Design/methodology/approach This paper takes a case-study approach. First, the literature on disasters/crises is reviewed; then three cases in which disasters impacted local, regional and global tourism and hospitality industries are examined: Hurricane Katrina, Arab Spring and the COVID-19 pandemic. Findings Three principles are proposed to assist in mitigating the impacts of disaster on the tourist industry. These principles also serve as a means of potentially re-orienting and guiding the tourism and hospitality industries toward a sustainable and equitable future. Originality/value In addition to the three guiding principles offered in this paper; the examination of COVID-19 offers a novel case in which tourism is impacted globally by a singular disaster. Findings and implications from this case will guide recovery and, potentially, allow for a reconceptualization of the tourism and hospitality industries.

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J. Harrington, Robert, Prakash K. Chathoth, Michael Ottenbacher, and Levent Altinay. "Strategic management research in hospitality and tourism: past, present and future." International Journal of Contemporary Hospitality Management 26, no. 5 (July 8, 2014): 778–808. http://dx.doi.org/10.1108/ijchm-12-2013-0576.

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Purpose – The purpose of this study is to review the hospitality and tourism strategy literature to identify trends related to key topical areas of research. The study objectives include identifying hospitality and tourism strategy challenges; presenting a synthesis of frequent strategy topics; and identifying opportunities for future research. Design/methodology/approach – Earlier studies in the hospitality strategy literature were reviewed and synthesized to identify trends, gaps and opportunities. Findings – Hospitality strategy research continues to improve and extend the boundaries of strategic thought in the hospitality literature. In assessing the literature from 1980 to 2013, it was apparent that the literature was following the mainstream trend of combining theoretical perspectives to some degree as well as applying more process-based concepts to hospitality strategy research. There were several challenges for propelling hospitality strategy research forward; these included the educational infrastructure, theory development and the quantity and quality of researchers in the field. Research limitations/implications – Given the depth and breadth of the strategy topics and research, it was difficult to ensure sufficient coverage was provided in the limited space of one journal article. Originality/value – The study provides a good foundational understanding of where the hospitality strategy research had been and the trajectory of where it was headed. Further, it serves as a valuable resource for current researchers and those entering this area of research.

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Journal articles on the topic 'Tourism, Leisure and Hospitality Management'

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