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Dissertations / Theses on the topic 'Tourism recovery'

Author: Grafiati

Published: 4 June 2021

Last updated: 12 February 2022

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1

Armstrong, Elizabeth Kate, and n/a. "Tourism destination recovery after the 2003 Canberra fires." University of Canberra. n/a, 2008. http://erl.canberra.edu.au./public/adt-AUC20081218.091856.

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The tourism industry is vulnerable to crises and disasters and increasingly government and industry stakeholders are turning their attention to how to prevent, manage and recover from shock events. In the last decade there has been increasing interest in tourism research on crises and disasters, prompted in part by recognition of the tourism industry's vulnerabilities and what appear to be more frequent shock events. The beginning of this century has been marked by a series of crises and disasters including the 2001 Foot and Mouth Disease outbreak in the United Kingdom, the 2001 terrorist hija

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2

Schoefer, Klaus. "Customer evaluations of service failure and recovery encounters : the case of travel and tourism services." Thesis, University of Nottingham, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.251754.

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Broker-Bulling, Fie. "Analyzing the resilience of tourism stakeholders during the COVID-19 pandemic: A case study of Bend, Oregon." Thesis, Uppsala universitet, Institutionen för samhällsbyggnad och industriell teknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-420909.

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As the world continues to globalize, the need for sustainability is becoming increasingly evident. In the tourism industry, an industry that employs 1 out of 10 globally, this is especially true. This industry is composed of a complex web of systems that ebb and flow in unison. The ripple effect of a crisis in this industry can be far-reaching and can negatively impact all global tourism systems. For this reason, tourism stakeholders need to prioritize sustainability, which will strengthen their resilience and ensure that they are well equipped to deal with complex challenges. This paper exami

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ANDARI, WIPSAR ASWI DINA TRI, and n/a. "CRISIS MANAGEMENT: A CASE STUDY OF THE INDONESIAN GOVERNMENT TOURISM PUBLIC POLICY AFTER THE FIRST AND SECOND BALI BOMBINGS." University of Canberra. Business & Government, 2007. http://erl.canberra.edu.au./public/adt-AUC20081107.104034.

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This research discusses the tourism crisis management approach used in handling the recovery of Bali as a tourism destination after the first Bali bombings in 2002 and second Bali bombings in 2005. It acknowledges the importance of a crisis management especially in a situation where the crisis repeatedly occurs in the same place and targeted the similar target. This research examines the crisis management approach through the tourism public policy formulated and implemented by the government of Indonesia. An external perspective from the industry private sector is also investigated as many sch

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Korpar, Malmström Sofia. "En god natts sömn och återvunnen energi : Modellering av avloppsvärmeväxling på ett stockholmshotell och spa." Thesis, KTH, Installations- och energisystem, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-173904.

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As buildings have become more energy efficient, the energy demand for preparation of domestic hot water stands out as an increasing part of the operational cost and carbon footprint of a building. Most of the heat in the water is used for a short time and then discharged to the main sewer line. Clarion Hotel Stockholm is an example of such a building, with many showers, bathtubs and a spa. The hotel business is growing around the world and its customers demand comfortable stays. A parallel trend is a more environmentally aware tourism and business travel. Hotels show a great potential for ener

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Scherrer, Pascal, and n/a. "Monitoring Vegetation Change in the Kosciuszko Alpine Zone, Australia." Griffith University. Australian School of Environmental Studies, 2004. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20040715.125310.

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This thesis examined vegetation change over the last 43 years in Australia's largest contiguous alpine area, the Kosciuszko alpine zone in south-eastern Australia. Using historical and current data about the state of the most common vegetation community, tall alpine herbfield, this thesis addressed the questions: (1) what were the patterns of change at the species/genera and life form levels during this time period; (2) what were the patterns of recovery, if recovery occurred, from anthropogenic disturbances such as livestock grazing or trampling by tourists; (3) what impacts did natural distu

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Moussa, Sondes. "L'évaluation de la gestion de la réclamation et son impact sur la qualité relationnelle perçue par le consommateur. Cas du secteur touristique." Thesis, Lyon 3, 2011. http://www.theses.fr/2011LYO30101.

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Le secteur touristique souffre de plus en plus des départs de clients insatisfaits suite aux dysfonctionnements de services vécus. De nombreux établissements de services, attachent encore, peu d’importance à la gestion des réclamations en raison des moyens financiers qu’elles suscitent. Or, une gestion efficace de la réclamation pourrait transformer un client insatisfait en un client plus confiant et engagé. Notre recherche s’est intéressée à l’identification des critères d’évaluation sur lesquels les réclamants se basent pour juger la gestion de la réclamation, et à l’impact de cette évaluati

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Pinto, João Dias Rosário. "Tourism recovery: The municipality of Sintra." Master's thesis, 2020. http://hdl.handle.net/10071/21941.

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Taking into account the impact that the COVID-19 pandemic brought to the hospitality and tourism industry, and specifically to tourism destinations, this master thesis presents a strategic marketing plan for the municipality of Sintra aimed at the recovery of its tourism industry. Tourism destinations need to adapt to the current crisis circumstances and create strategies to overhaul them, while still providing meaningful experiences to customers. In this matter, it is crucial to understand the evolution of consumers’ needs, expectations, and preferences, as well as to have a strong kno

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CHANDRA, JENNE YASINTA, and 莊美玉. "The Relationship Among Holiday Recovery Experiences, Tourism Satisfaction, and Subjective Well-being of Indonesian Tourists." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/6q7zsm.

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碩士<br>中國文化大學<br>全球商務碩士學位學程碩士班<br>107<br>The Relationship Among Holiday Recovery Experiences, Tourism Satisfaction, and Subjective Well-being of Indonesian Tourists. Student : Jenne Yasinta Chandra Advisor : PU, Hsin Hui, PhD, CHE Chinese Culture University ABSTRACT Holiday recovery experience is becoming increasingly important in tourism study. This study examines the relationship among holiday recovery experience, tourism satisfaction, and subjective well-being of Indonesian tourists. lifestyle. A quantitative self-completed questionnaire was used to gather information. A total of 405 vali

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Lee, Shu-Yi, and 李淑儀. "Service Failure and Recovery in Tourism: A Study of CEM Approach." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/66155417411661392094.

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碩士<br>大葉大學<br>人力資源暨公共關係學系<br>95<br>The value of leisure traveling is increasing lately, however some mistake made in the process of service causes the customers negative emotions. This research is studying what kinds of service failure that tourism made by following customers viewpoint. After collecting fourteen customers complaining stories and using Subjective Sequential Incidents Technique (SSIT) to analysis those stories. The study discover that the SSIT analysis can prove that service failure has found out mistakes that travel agency had never notice. The conclusion is that SSIT can find

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Chu-Wen, Yeh, and 葉珠雯. "Service Failure and Recovery in Tourism: The Research of the SSIT Approach." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/15157277942390900875.

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碩士<br>大葉大學<br>人力資源暨公共關係學系碩士在職專班<br>95<br>Dr. Chung brought up a new displace type -SSIT (Subjective Sequential Incidents Technique) in 2006, which was addressed to the defect of CIT. It systemizes “the model of the process of the service mistake”. It also provides more integrity of the customer service and complaint system for very special industries. The study uses the SSIT, to analysis the anger (negative) experience of tourism customers own opinion, from the factor their projective opinion, try to know the missing massage of the tourism, and also build the subjective service delivery bl

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Huang, Tsui-Fang, and 黃粹芳. "Strategies for Inbound Tourism Recovery in Response to the SARS Outbreak in Taiwan." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/5xj6ux.

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碩士<br>國立交通大學<br>管理科學系所<br>92<br>For Taiwan, tourism has played a significant role in enhancing the island’s international exposure. In view of this trend, a state policy “Challenge 2008: Plan for Multiplying Tourism” has been issued by the Executive Yuan to promote Taiwan’s tourism industry. The goal is to have 5 million visitors by 2008. However, while the Taiwanese government was just about to initiate promotional campaigns for tourism, the Severe Acute Respiratory Syndrome (SARS) outbreak. The Severe Acute Respiratory Syndrome (SARS) outbreak has caused the most harm to the island in its

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13

Lan, Yu-cheng, and 藍佑丞. "The Case Study of Recovery Programs Impacted on Customer Complaints in International Tourism Hotels." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/82497319893904280326.

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碩士<br>亞洲大學<br>休閒與遊憩管理學系碩士班<br>101<br>According to the 2013 statistics data of Tourism Bureau of the Ministry of Tourism, the number of visitors to Taiwan increase from 3.52 million to 6.08 million during five years, a full growth of 42%, which means that more and more visitors come to Taiwan in recent years. Therefore, the number of the construction of the hotel increase, combining with many foreign brands in order to satisfy the big size of visitor. With the rising of economic level and living standards, customer tend to be more picky when it comes to accommodation. Hence, selecting interna

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14

Hsu, Ming-chun, and 徐銘均. "An Analysis of the Typology of Service Failures and Service Recovery Strategies – A study of Tourism Industry." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/82247588741060382652.

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碩士<br>國立成功大學<br>企業管理學系碩博士班<br>96<br>Our research collected 249 service failure and service recovery incidents in tourism industry using critical incident technique method and also identified these incidents with a classify procedure establish by former scholars. We consider four sections in tourism industry to do our research which are tour agency, transportation, accommodation, and restaurant. Try to understand the different failure incidents between different service providers. Furthermore, figure out the relationship within service criticality, customers’ response level, satisfaction after

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15

PHUNG, DIEU-CUONG, and 馮偉樑. "The Relationships among Service Failure, Service Recovery, Tourists Satisfaction and Revisit Intention: A Study of Tourism Industry in Ho Chi Minh City in Vietnam." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/k58m66.

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碩士<br>國立澎湖科技大學<br>觀光休閒系碩士班<br>104<br>Vietnam Tourism Industry was flourished in the last ten years. However, Vietnam service industry usually happens in the situation of service failures. Therefore, the study is going to investigate foreign tourists in Ho Chi Minh City in Vietnam's perception: They think about tourism industry of service failure, service recovery, tourists satisfaction, revisit intention. I want by study theory, research methods and research result will provide specific recommendations to the tourism industry. The literature and scale of this study I aggregated according varia

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Czapluk, Magdalena. "Center of tourism and recreation in former textile factories as a next recovery idea for the city of Covilhã." Master's thesis, 2010. http://hdl.handle.net/10400.6/2238.

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Universidade da Beira Interior and Gdańsk University of Technology – Integrated Master Degree in Architecture – Dissertation project to obtain Master Degree in Architecture<br>I bring out in this dissertation a city of Covilhã and its history as a perfect example of city which found a solution to overcome the production crisis in XX century. Its idea to use industrial heritage and create a University become very interesting solution which brought to the city many young people. On the basis of this idea and many others, city started to develop in very good direction still remembering about it

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Chiang, Yung-Chang, and 江永昶. "A Study on Relationships among Service Recovery Strategy, Customer Satisfaction and Customer Behavior Intention: Using International Tourism Hotels in Taipei as an Example." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/67679862907975063333.

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碩士<br>國立中興大學<br>行銷學系<br>93<br>ABSTRACT Service recovery has been defined more recently in a more proactive way as the seeking out and dealing with service failures. Customers often react strongly to service failures, so it is critical that an organization’s recovery efforts be equally strong and effective. This study explores the relationships among the service recovery strategy, customer satisfaction and behavior intention. Respondents are assigned to different scenarios in terms of failure type (outcome or process), recovery strategy (apology only, compensation plus apology, assistance plu

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18

ADAMCOVÁ, Alena. "Cestovní ruch jako faktor rozvoje oblasti Táborska." Master's thesis, 2010. http://www.nusl.cz/ntk/nusl-48512.

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The graduation theses is a clarification of the issue of tourism in Tabor area in terms of development potential through this department. The graduation theses is the identification of objects that are capable of further development of tourism to this area and maybe beneficial for the region.

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19

Busby, Eric. "The response to and recovery from the 2004 Eastern Bay of Plenty flood event : a thesis presented in partial fulfilment of the requirements for the degree of Master of Philosophy in Emergency Management at Massey University, Palmerston North, New Zealand." 2010. http://hdl.handle.net/10179/1524.

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Incident Management Systems used in New Zealand have their origins in the fire-fighting organisations of the United States of America in the 1970’s. They began in an atmosphere of disciplined quasi-military emergency response organizations. Emergency management research, theory and practice have since evolved to incorporate comprehensive facets acknowledging disasters are about people, individually and collectively and their environment. Emergency Management now includes addressing psycho-social aspects. New Zealand emergency services adopted the Coordinated Incident Management System (CIMS) a

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20

Lin, Shu-Ping, and 林書萍. "A Research on Service Failure and Service Recovery for Chinese Tourists Touring Taiwan." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/97977590803344206357.

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碩士<br>大葉大學<br>事業經營研究所碩士在職專班<br>97<br>This study applied qualitative research method, specifically to probe into the service failure and service recovery caused by Chinese tourists touring Taiwan. The researcher utilized in-depth interviewing technique for data collecting, taking the students of University of Amoy as study subjects, of whom came to Taiwan for non-degree programs. Study tool were that of Subjective Sequential Incidents Technique, which used for analyzing the negative emotional experiential ideas generating by Chinese tourist when exploring Taiwan. The results are as follow: (1)

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Cellini, Juan Manuel. "Estado y propuesta de manejo de los recursos naturales de la cuenca del Arroyo Grande, Tierra del Fuego." Tesis, 2005. http://hdl.handle.net/10915/1819.

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Los análisis morfométricos realizados en la cuenca del Arroyo Grande indican que la misma tiene forma alargada, oval y oblonga, con pendientes abruptas en las cabeceras y moderadas en la zona de valle y desembocadura, con una superficie de 129,5 km². La vegetación esta compuesta por pastizales, turberas y bosques de Nothofagus pumilio y N. betuloides factibles de ser aprovechados comercialmente. La cuenca presenta una degradación de los ambientes naturales debido al impacto de especies exóticas, el aprovechamiento forestal no planificado y el turismo no regulado. Los principales problemas enco

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Gomes, Andreia Sofia de Oliveira. "Turismo e sustentabilidade local: património turístico e cultural de Agra." Master's thesis, 2014. http://hdl.handle.net/1822/30418.

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Dissertação de mestrado em Património e Turismo Cultural<br>Uma aldeia, perdida num concelho, pode ser rapidamente esquecida pelo tempo quando a sua população é reduzida e os picos de emigração contribuem ainda mais para que esta tenha uma tendência a desertificar e a deixar perdida no tempo a sua identidade. Agra é uma aldeia tipicamente minhota, tendo sido considerada “Aldeia de Portugal” em 2005. Anteriormente tinham sido realizadas as primeiras intervenções para recuperação do património existente, também como forma de fixar a população. Este trabalho de investigação pretende compree

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Jiroutová, Nikol. "Hodnocení strategických dokumentů českých královských měst střední velikosti z hlediska cestovního ruchu." Master's thesis, 2017. http://www.nusl.cz/ntk/nusl-356204.

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1 Submitted paper, strive to affect tourism management in medium size royal cities in Bohemia, in terms of strategic planning, heritage conservation, accommodation capacity and tourism attendance. Further objectives are also focused on interurban association and mutual cooperation. Quantitative research uses analysis and synthesis basics, and also comparative methods. Main inputs of this research are secondary data, especially development documents of selected cities and national statistics data. Because of numberless cultural wealth are royal cities frequently visited places. Therefore there

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CHOU, HSUN HSUN, and 周旬旬. "An Empirical Study on the Associations among Service Recovery, Perceived Justice, Service Recovery Satisfaction, and Customers’ Behavior Intention for International Tourist Hotels in Taiwan." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/64285579515675113118.

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Hsueh, Yen-Tung, and 薛炎棟. "The Moderating Effect of Customer Personality on the Relationship between Methods on Service Recovery and Customer Satisfaction at Service Recovery for International Tourist Hotels in Taiwan." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/xqrj4h.

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碩士<br>中國文化大學<br>觀光事業學系觀光休閒事業管理碩士在職專班<br>103<br>International Tourist Hotels provide several service items to satisfy needs of cus-tomers. If International Tourist Hotels could not do well anything above those needs that customers may not come again. This thesis studies the relationship of service failure, ser-vice recovery and moderation of Locus of control. This study adopt questionnaire to col-lect samples that ever lived in International Tourist Hotels in past one year and got 269 valid samples. The finding includes some important results like below: 1. Service recovery would positive signi

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Shen, Hsin-Chih, and 沈信志. "Impact of Service Failure and Recovery on Customer Loyalty and Satisfaction for Foreign Inclusive Tours." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/81978090393425820282.

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碩士<br>國立高雄大學<br>經營管理研究所<br>98<br>In recent years, the concept of service failure and recovery have been a topic of interest to the travel and tourism industry for the primary reason that consumer satisfaction has a direct link to loyalty and affects organizational profits. The purpose of this study is to investigate the impact of service failure and recovery on customer loyalty and satisfaction for foreign inclusive tours, and to further explore the moderating effect of severity of failure between perceived justice and customer satisfaction/loyalty, the mediating effect of customer satisfactio

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Fan, Yu-Chen, and 范毓珍. "A study of the relation between Service Failure , Service Recovery and Revisit Intension - A case of Mainland China Tourists." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/248rwv.

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碩士<br>中國文化大學<br>企業實務管理數位碩士在職專班<br>104<br>Due to the increasing number of China tourists, the expectation of economic benefits is promising. Following the emergency of China economies, the awareness of customer protection and customer rights are rising then. Albeit China tourists make abundance of fortune for Taiwan tourism, the quality of visiting heated landscapes and the quality of tour services are affected by the flooding China tourists.The mistakes of services hence would more or less result in the dissatisfaction of customers. To deal with the complaints of customers well, and promote th

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Yea, Shu-Hua, and 葉淑樺. "A Path Model for the Impacts of Service Recovery Disconfirmation on Customer Loyalty: An Empirical Investigation of the International Tourist Hotels in Taichung." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/zc42h6.

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碩士<br>朝陽科技大學<br>企業管理系碩士班<br>94<br>The enterprise may unavoidably make some careless mistakes during the process of service delivery, but if it can timely provide the fitting actions of service recovery, it will be able to reduce customer complaints and further enhance the customers’ post-recovery satisfaction and prevent the customers from betraying the organization. According to the related literature reviews, this study constructs a path analytical model to test the relationships among service recovery, service recovery disconfirmation, customer’s post-recovery satisfaction, relationship qua

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Chen, Ting-Jung, and 陳亭蓉. "Travelers in Group Package Tours have more Intention to Complain and are more Satisfied－Investigation on Consumer Complaint in Service Failure and Perceived Justice and Recovery Satisfaction of Service Recovery." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/z25x2n.

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碩士<br>國立雲林科技大學<br>企業管理系<br>104<br>This research investigates the effect of travel types (independent travel / group package tour) and service failure types (outcome / process) on Consumer Complaint Intentions in study 1 and the effect of travel types (independent travel / group package tour) and service recovery types (psychological / physical) on perceived justice and service recovery satisfaction in study 2. Both of the studies are 2×2＝4 factorial design. The results of study 1 are as follows: (1) There are three factors extracted from Consumer Complaint Intentions items, including “The Thir

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Prapatsorn, Ekchitkul, and 陳丹霞. "A Study of the Relationship among Severity of Failure, Service Recovery, Customer Satisfaction and Customer Loyalty in Five Star Hotels in Bangkok Thailand: A Case of Asian Tourists." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/r4axj7.

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碩士<br>中國文化大學<br>觀光事業學系<br>102<br>The hotel industry is one of a major sector of Thailand’s service industry and service is a key sector for successful business. However, when customers feel dissatisfied in the service, then a service recovery strategy should be implemented. Therefore the purpose of this study is to contribute to the growing body of service recovery knowledge by examining its impact as a relationship tool, This research study on service recovery strategies decides to resolve problems, alter negative attitudes of dissatisfied consumers and to retain these customers by the import

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