Journal articles: 'Tourism – Technological innovations – Rwanda'

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Szymańska, Elżbieta, and Eugenia Panfiluk. "DETERMINANTS OF TECHNOLOGICAL INNOVATIONS IN HEALTH TOURISM ENTERPRISES." Business: Theory and Practice 21, no. 1 (May 25, 2020): 348–59. http://dx.doi.org/10.3846/btp.2020.11104.

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The research problem is the implementation of technological innovations in health tourism services. The main purpose of the paper is diagnosing determinants of technological innovativeness of enterprises that provide health tourism services. Two detailed objectives were laid down – specifically, an indication of these determinants in respect of the range and type of a technological innovation. The methods applied in the research are: Delphi method, comparative analysis, the range method and the standardised interview method. In order to indicate determinants the following research techniques were used: Kruskal - Wallis test, factor analysis, analysis of medium-rank test, Spearman’s rank order correlation test. The primary result is diagnosing determinants affecting technological innovativeness of the subjects under study which are: quality of endogenous human capital of the surveyed entities and inflow of external information. The research is of ground-breaking nature since until now, technological innovations in health tourism have not been described in economy literature. The results have an impact on the development of economics and management sciences, contributing to the development of innovation theory and enterprise management. Moreover, the results potentially contribute to the practical aspect by means of their application by practitioners – organisers of health tourism.

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TOVMASYAN, Gayane. "ORGANIZATION OF «SMART» TOURISM USING TECHNOLOGICAL SOLUTIONS AND INNOVATIONS." Amberd Bulletin, no. 3 (2021): 50–56. http://dx.doi.org/10.52174/2579-2989_2021_3_50.

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Sharma, Deependra. "Enhancing customer experience using technological innovations." Worldwide Hospitality and Tourism Themes 8, no. 4 (August 8, 2016): 469–80. http://dx.doi.org/10.1108/whatt-04-2016-0018.

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Purpose The study aims to provide a comparative analysis of diverse challenges faced by different categories of hotels during the adoption of technological innovation. It also examines the role of technological innovations in enhancing the customer experience from a practitioner’s perspective. Design/methodology/approach Qualitative research is used to better understand the prevailing trends and execution challenges, using the interview method of collecting data. The sample includes owners and senior managers responsible for managing the property. Findings Indian hotels have lagged behind in technology adoption compared with their western counterparts, though the situation is now changing. The paper highlights the positive impact of technological innovation on customer experience and also identifies constraints in adopting technological innovations. Research limitations/implications All hotels participating in this study were selected from a single region of India. Hence, the results may not be a true representation of comparable hotels nationwide. Practical implications Findings of this study enable hotel managers and owners to appreciate the role of technological innovation as a differentiator and to understand a variety of nuances associated with technological innovation. Understanding of these dimensions will enable them to take cautious decisions about allocating resources for technological innovation and also to ensure that their customers are being offered maximum value-for-money. Originality/value The study was conducted in a developing economy where technological innovation is at a relatively early stage. This study explores its objectives from a practitioner’s perspective.

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Buhalis, Dimitrios, Tracy Harwood, Vanja Bogicevic, Giampaolo Viglia, Srikanth Beldona, and Charles Hofacker. "Technological disruptions in services: lessons from tourism and hospitality." Journal of Service Management 30, no. 4 (October 16, 2019): 484–506. http://dx.doi.org/10.1108/josm-12-2018-0398.

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Purpose Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media (virtual and augmented reality) are creating smart environments that are transforming industry structures, processes and practices. The purpose of this paper is to explore critical technological advancements using a value co-creation lens to provide insights into service innovations that impact ecosystems. The paper provides examples from tourism and hospitality industries as an information dependent service management context. Design/methodology/approach The research synthesizes prevailing theories of co-creation, service ecosystems, networks and technology disruption with emerging technological developments. Findings Findings highlight the need for research into service innovations in the tourism and hospitality sector at both macro-market and micro-firm levels, emanating from the rapid and radical nature of technological advancements. Specifically, the paper identifies three areas of likely future disruption in service experiences that may benefit from immediate attention: extra-sensory experiences, hyper-personalized experiences and beyond-automation experiences. Research limitations/implications Tourism and hospitality services prevail under varying levels of infrastructure, organization and cultural constraints. This paper provides an overview of potential disruptions and developments and does not delve into individual destination types and settings. This will require future work that conceptualizes and examines how stakeholders may adapt within specific contexts. Social implications Technological disruptions impact all facets of life. A comprehensive picture of developments here provides policymakers with nuanced perspectives to better prepare for impending change. Originality/value Guest experiences in tourism and hospitality by definition take place in hostile environments that are outside the safety and familiarity of one’s own surroundings. The emergence of smart environments will redefine how customers navigate their experiences. At a conceptual level, this requires a complete rethink of how stakeholders should leverage technologies, engage and reengineer services to remain competitive. The paper illustrates how technology disrupts industry structures and stimulates value co-creation at the micro and macro-societal level.

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Barna, Marta, and Bohdan Semak. "MAIN TRENDS OF MARKETING INNOVATIONS DEVELOPMENT OF INTERNATIONAL TOUR OPERATING." Baltic Journal of Economic Studies 6, no. 5 (December 2, 2020): 33–41. http://dx.doi.org/10.30525/2256-0742/2020-6-5-33-41.

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The article examines the role of the tourism industry in the world economy, reveals the specifics of the innovation process in tourism. The classification of innovations in tourism according to the object of their application is given. The main directions of using innovative marketing technologies in the field of tourism services are considered: release of new types of tourism product, change in the organization of production and consumption, identification and use of new markets, as well as the use of new equipment and technology. Factors that accelerate the introduction of marketing innovations are studied. Based on the analysis of world experience, several models of regulation of innovative tour operating activities in the EU have been identified. The first direction of formation of the model of the innovations development in tourism is the activity of stimulating innovations in the public and private sectors of tourism with the aim of their transition to a qualitatively new model of touring (similar model is used in Greece, Italy and Portugal). The second direction is defined as the internationalization and opening of new markets (a similar model of stimulating innovative development is typical of Spain, Romania and partly Norway). The third one includes support for entrepreneurship in the field of tourism, stimulation of entrepreneurial initiatives, opening a new tourism business (A similar model of stimulating innovation in tourism is typical of many countries in Europe, Australia, New Zealand). The fourth direction is the promotion of the country, its tourism product, including educational and cultural ones (A similar model is typical of Bulgaria, Croatia, Spain, Turkey, Thailand). The role of introduction and active development of e-business and marketing technologies is defined, especially in modern conditions. The necessity of development of the newest directions of the Internet marketing in the field of tourism, including mobile, Internet branding and geomarketing, is proved. The role of innovative marketing technologies as one of the central elements of modern development of activity of tourist firms, the necessity of application of computer technologies and non-standard ways of giving of the information during carrying out modern technical maintenance, are justified. The first group of such technological solutions consists of management technologies, including property management system (PMS), aimed at optimization of basic technological operations. The modern hotels and chains are trying to present themselves not only in global distribution system (GDS), which has become a powerful advertising tool, but also in alternative distribution system (ADS), which is primarily needed by hotels focused on the business segment. Global distribution system (GDS) is also closely integrated into well-known booking systems such as Booking.com, HRS, Agoda, Travelocity, Expedia etc. The next group is for food and beverages inventory management technology (F&B). The group of marketing technologies includes search engine optimization measures (SEO and PPC), which allow to raise the hotel site in search engine rankings, E-mail Marketing as a means of maintaining constant communication with the client, marketing activities in social media (Social Media Optimization), creation of virtual hotels or illusions of visiting a hotel (Second Life and Virtual Hotels Conclusion), branding, etc. The last group of technologies are service ones, i.e. technologies for improving hotel products and services. Innovative technologies are developing in the direction of ensuring sustainable development (greening of hotel services and activities), inclusion in traditional technological operations of innovative components: electronic concierge terminals, access to hotel services via mobile devices, maximizing Internet access, etc. Based on the analysis of the activities of large tour operators, regional differences have been identified in Turkey, Greece, Croatia, Spain, Austria, Norway and France. It is proved that marketing innovations in tourism have a qualitative novelty, which affects the promising areas of tourism development, improvement of existing tourism products, improving the image and competitiveness of the tourism industry. Based on the study, it is generalized that the role of marketing innovations in international tourism has been growing every year, and it has become especially relevant in the conditions of the COVID-19 crisis. For travel companies, the effect of marketing innovation can be expressed in the qualitatively new changes in the tourism industry, improving the efficiency of tourism infrastructure, management of sustainable operation and development of tourism in the country and the formation, positioning and consumption of tourism services, improving the image and competitiveness of travel companies.

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Navruz-Zoda, Baxtiyor. "INNOVATIVE MODEL OF SUSTAINABLE TOURISM DEVELOPMENT." INNOVATIONS IN ECONOMY 6, no. 3 (June 30, 2020): 5–16. http://dx.doi.org/10.26739/2181-9491-2020-6-1.

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In a pandemic coronavirus and the global crisis, with the result that be a violation of the technological chain of production processes and services, as a priority task of economic policy is the restoration and sustainable development of tourism based on the search for innovative solutions. Based on the integration of two theories -innovation and sustainable development, the article substantiates the "Innovative model of sustainable development" as an anti-crisis tool for the development of tourism. At the same time, special attention is paid to the characteristics of environmental, social and economic innovations that are widely applied in the field of tourism

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Kudinova, I. "Innovative tourism product as a factor in the development of the tourism industry." Bioeconomics and Agrarian Business 11, no. 2 (September 24, 2020): 33–40. http://dx.doi.org/10.31548/bioeconomy2020.02.033.

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The research of the conformation and development of innovative tourist products is a current problem today. The article summarized and systematized the innovative features of the tourist product in order to build the tourist industry and increase the competitiveness of the tourist industry. It stated that innovation is a necessary process in creating a new attractive tourist product, also in creating сonducive conditions for intensifying the activity of investors in the tourist sphere of the country. The following types of innovations in the tourist industry are listed, namely: product, technological, marketing, service, organizational and management innovations and innovations of logistics. The competitive strengths which should be the basis of formation of competitiveness of Ukraine in the field of tourist business, are highlighted, namely: unique healing climate, numerous territories with therapeutic opportunities, considerable historical and cultural potential, attractiveness of our country's tourist industry for foreign investment. Also defined are the problematic directions regarding the tourist attractiveness of Ukraine. Emphasis is placed on the fact that the state should support the development of tourist business in Ukraine in accordance with the following principles: to provide financing in accordance with the needs of the industry, to create favorable conditions for its further development, to determine and maintain priority directions of the development of the industry, to support and protect the Ukrainian and foreign tourists, tour operators and agents and their associations. The popular and new innovative directions of tourist, trends and technologies that are currently in demand with tourists are identified. Each tourist trend direction is described. The main requirements are listed and proposals are made to create an innovative tourist product.

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Shevchenko, Elena, and Lyudmila Kazmina. "Digitization and technological innovations in tourism of the Rostov region (the case of mobile applications for smartphones)." E3S Web of Conferences 273 (2021): 09019. http://dx.doi.org/10.1051/e3sconf/202127309019.

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The article is concerned with basic concepts and areas of tourism digitization in the Rostov region. Examples of online-services, their functions and growth drivers are provided. Development trends of digital techniques in tourism of the region are detected. One of mobile applications is analyzed, inventions are provided for its improvement intended to develop tourism and to expand variety of leisure activities for local residents.

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Khan, Mahmood A. "Technological Disruptions in Restaurant Services: Impact of Innovations and Delivery Services." Journal of Hospitality & Tourism Research 44, no. 5 (February 26, 2020): 715–32. http://dx.doi.org/10.1177/1096348020908636.

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This qualitative exploratory study assesses the technological disruptions in restaurant services caused by innovations in food delivery. A systematic review of the restaurant classification for the past two decades showed that the use of the term “restaurant delivery service” increased significantly since 2014 and is now used as often as “fast food service.” An improved typology of services as affected by technology is presented. A hypothetical model was developed to show the hierarchical progression of restaurant services as affected by technological innovations. Technological disruptions were categorized at different stages. The theory of disruptive innovation was assessed, and a hypothesis is presented to relate the impact on delivery services. Major disruptions identified are in the restaurant terminology/classification, widening of the distance between the service provider and customer contact points, and the potential collateral disruption to the service quality. Opportunities and challenges related to disruptions are identified.

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Križaj, Dejan, Miha Bratec, Peter Kopić, and Tadej Rogelja. "A Technology-Based Innovation Adoption and Implementation Analysis of European Smart Tourism Projects: Towards a Smart Actionable Classification Model (SACM)." Sustainability 13, no. 18 (September 14, 2021): 10279. http://dx.doi.org/10.3390/su131810279.

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Similar to the concept of “Smart Cities”, “Smart Tourism” has undoubtedly become a promising field of research, and “the” buzzword in the last five years. But how much of this is “smart washing”, and how much progress has really been made? We focus on the adoption and implementation of technological innovations to analyze the publicly available descriptions of Smart Tourism projects implemented in Europe according to the stringent technological criteria of contemporary Smart Tourism definitions. The results show that the vast majority of projects branded as “smart” predominantly pursue environmental sustainability goals, but do not feature advanced technology that meets the Smart Actionable attribute criteria, and do not address social sustainability issues to the same extent as the environmental ones.

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Soga, S., V. Mikhailenko, and V. Dobrovolsky. "Technological approach to the formation of innovative tourism complex in higher education institutions." (Scientific Journal of National Pedagogical Dragomanov University Series 15 Scientific and pedagogical problems of physical culture (physical culture and sports), no. 2(130) (February 22, 2021): 108–11. http://dx.doi.org/10.31392/npu-nc.series15.2021.2(130).25.

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The article reveals the technological approach to the formation of an innovative tourism complex in higher education institutions. It is determined that tourism is considered a global socio-economic phenomenon of the modern world. The relevance of the study of innovative processes of tourism is dictated by practical and scientific considerations. Practical recommendations for the introduction of innovative approaches to tourism during physical education are offered. It is established that the decrease in physical activity is one of the main reasons for the deterioration of students' health. It is confirmed that the introduction of new means of physical culture in the process of physical education of students is one of the promising areas for improving physical education in higher education. Today, tourism is rightly considered a global socio-economic phenomenon of the modern world. The relevance of the study of innovative processes of tourism is dictated by practical and scientific considerations. In practical terms, the tourism industry is developing rapidly, development reserves are used for tourism activities, which need a new impetus, in search of innovations to justify their positions in the competition. Organizations take especially big risks when implementing strategic guidelines. Ukrainian tourism, forming its own path, requires consideration of new modern innovative approaches, including the training of specialists in the field of tourism. Theoretically, the development of innovation attracts special attention of researchers for a number of reasons.

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Semionovaitė, Evelina, Edita Baranskaitė, and Daiva Labanauskaitė. "Innovations driven sharing economy in the context of tourism business." University Economic Bulletin, no. 45 (May 27, 2020): 48–52. http://dx.doi.org/10.31470/2306-546x-2020-45-48-52.

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Relevance of research topic. Innovations penetration is increasing very fast because of technologies development, society attitude and economic benefit. It transforms traditional businesses to new models and forms. One of the recent trends is sharing economy. It grows very fast and is being introduced in more sectors. One of the biggest growths is in tourism sector. There are some challenges both for the society and science. Research problem: the discussions about the sharing economy, its benefits and threats, implications for the traditional economy are increasing in the literature [7; 17; 18; 20; 34]. However, the scope of sharing economy in each sector of the economy may be approached differently and different aspects may be emphasized. More and more researchers [2; 8] are also attempting to analyze the impact of sharing on the economy, but there is still a lack of common definitions, clear links between innovations and sharing economy in tourism business. Research aim: to identify the concept of sharing economy, it’s features as well as causes and outcomes in the context of tourism business. Method or methodology for conducting research. Scientific literature analysis method is used to achieve this aim. Results of work. Literature analysis revealed that sharing economy is based on C2C based business model where innovations enable the sharing underutilized assets. Sharing economy is accelerated by technological development and lower cost. New trends also impact and transform tourism sector. There are some advantages and disadvantages for the sector.

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Lohmann, Gui, and Bruno Alencar Pereira. "Air transport innovations: a perspective article." Tourism Review 75, no. 1 (September 12, 2019): 95–101. http://dx.doi.org/10.1108/tr-07-2019-0294.

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Purpose This paper aims to review some of the main aviation innovations that have taken place in the past 75 years and also provide some insights into the future of the sector until the end of the twenty-first century. Design/methodology/approach The paper uses a historical approach by identifying the main regulatory, technological and economic innovations that have allowed aviation to become such a global phenomenon, supporting the tourism industry worldwide. A similar approach is used to identify future innovations to support safe, sustainable and customer-focused advancements in the next 75 years. Findings No particular findings, but rather a timeline of remarkable developments (1945-2095) perspectives of air transport innovations. Originality/value This paper is a short review of the main innovations that have supported the air transport industry in the past 75 years, while predicting some other innovations to support the sector in the future.

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Harerimana, Alexis, and Ntombifikile Gloria Mtshali. "Conceptualisation of e-learning in nursing education in the context of Rwanda." Journal of Nursing Education and Practice 10, no. 6 (March 5, 2020): 26. http://dx.doi.org/10.5430/jnep.v10n6p26.

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Technological innovations such as e-learning are rapidly transforming the ways that institutions of higher education teach and students learn. In nursing education, e-learning offers opportunities to reach a great number of students, irrespective of time and space. In the context of Rwanda, the implementation of e-learning in nursing education was motivated by the country’s need to upgrade the level of working nurses and midwives at a large scale and in a short period. This study aims at exploring the conceptualization of e-learning in nursing education, in the context of Rwanda. Grounded theory paradigm directed this study based on the Framework from Straus and Corbin (2008). The sample size was comprised of 40 participants: 18 nurse educators, 17 nursing students, two ICT managers, and three experts in the fields. The results indicated that e-learning was conceptualised as (a) a mechanism to advance a political agenda; (b) a tool to open access to education for working nurses and midwives; (c) a student-centred approach, (d) a blended learning.

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Trzmielak, Dariusz Michał, Devi Shonia, and Magdalena Skoneczna. "Marketing, Start-Ups and Innovation: A Framework for Understanding the Possibilities for Harnessing Technological Innovations in Tourism (Based on the Example of the Georgian Tourism Sector and Russian Start-Ups)." Marketing of Scientific and Research Organizations 40, no. 2 (June 1, 2021): 93–113. http://dx.doi.org/10.2478/minib-2021-0011.

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Abstract The travel and tourism industry is one of the largest and fastest-growing sectors in the world. In the case of countries like Georgia, where tourism is a priority sector of the economy, innovation is crucial for a tourism-based development strategy — and this has become particularly important in the post-pandemic realities. This paper proposes a certain framework for understanding the possibilities for harnessing technological innovations in the travel industry (particularly apps and websites). It then considers the specific example of the country of Georgia, outlining the state’s measures meant to foster IT innovation in tourism and also certain moderate successes to date in this respect. Next, the paper looks to Russian tourist-sector start-ups as models for operation that be successfully harnessed in the Georgian tourism industry, examining several such Russian start-ups in closer detail.

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Jesevičiūtė-Ufartienė, Laima. "APPLICATION OF INNOVATIONS IN THE SECTOR OF ACCOMMODATION SERVICE." Laisvalaikio tyrimai 1, no. 5 (2015): 1–8. http://dx.doi.org/10.33607/elt.v1i5.217.

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Research background. During these days the innovations are a more and more used definition in the business, especially in the market research, human resource management, new products and service development, etc. Frequently innovations are related with the application of new technology and new ideas as well as creation of new methods. Even more, innovations are related with the development of existing processes and products (Bigliardi, Dormio, 2009). Innovations are important in the sector of tourism industry, which is expanding every time combining more and more different areas of business. According to Melnikas (2011), discontent and necessity of changes are some persuasive factors to begin an activity of innovation. Thus, it could be the reason for the application of innovations in the sector of accommodation service to become essential. Importance of innovations is discussed pretty widely in the scientific literature (Bigliardi, Dormio, 2009; Hall, Williams, 2008; Inauen, Schenker-Wicki, 2011; Notaro et al., 2012), but innovations in tourism sector have been discussed only recently (Nagy, 2012; Ravar, Iorgulescu, 2013). This article is relevant because application of innovations in the sector of accommodation service is not enough discussed in Lithuania as it is done by some foreign scientists (Sundbo et al., 2007; Hall et al., 2008; Ravar, Iorgulescu, 2013). The object of the research is innovations in the sector of accommodation service, and the aim is to determine the activeness of innovations’ application in the sector of an accommodation service. Research methods. This article deals with the application of innovations in the sector of accommodation service using the method of scientific literature analyses and quantitative empirical research – the method questionnaire survey. The research respondents were the employees of Kaunas city organizations of accommodation service. The author of this article is grateful to her student Martynas Bruzas who collected 270 filled in questionnaires. Results and discussion. Innovations are the most frequently described as an application of technologies creating new products, new services, and new processes of activity in the market. Innovations are combined with technological changes in the products, services and their creation processes. The research results revealed that services of accommodation business were restricted by just using electronic mail, the electronic page of business and electronic page of socialization. The research results revealed that services of accommodation business performed just slight changes of innovations according to some novelties in the market. On the other hand, employees of these organizations were enough sure that their organizations were applying innovations, but at the same time they thought that innovations could be more combined with the qualifications of organizations’ employees. Conclusions. According to research results, we suggest that most Kaunas city accommodation services presume that they are active in the application of innovations, but there were only some technological changes of innovations. The research results revealed that usually innovations were related to IT programs of accommodation service, wireless internet, telephone, television, touch tabs, room infrastructure and the systems of reservations. Keywords: innovations, innovations of accommodation sector, development.

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Shpyrnya, O. V., E. Y. Globa, V. A. Dragina, and V. I. Miroshnichenko. "Modern marketing technologies as a factor of increasing competitiveness of tourism enterprises." Scientific bulletin of the Southern Institute of Management, no. 2 (June 25, 2020): 104–8. http://dx.doi.org/10.31775/2305-3100-2020-2-104-108.

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Promotion of a tourism product and individual tourism services today is impossible without the use of modern marketing technologies. Their application is currently the key to the competitiveness of the tourism industry enterprises in the tourism services market. The article notes the penetration of various technological innovations in the activities of tourist enterprises, the development of information and communication technologies and the digitalization of marketing communications with the internal and external environment. The specifics of the formation of unique competitive advantages of the tourism industry enterprises is considered. Attention is focused on the need to demonstrate the main achievements, the uniqueness of the services provided on the website of the tourism industry enterprise. It is noted that the use of modern marketing technologies should not imply a rejection of classical methods of promotion. It is proposed to use an integrated approach that allows you to most effectively combine the provisions of classical marketing and the potential of modern technologies.

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Golja, Tea, and Morena Paulišić. "Managing-technology enhanced tourist experience." Management 26, no. 1 (June 30, 2021): 63–95. http://dx.doi.org/10.30924/mjcmi.26.1.5.

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Many of the recent research studies in tourist behavior pointed to the fact that contemporary tourists, particularly millennials, are very prone to innovative experiences and enjoy co-creating the tourist experience. Technological advancements drive changes in the way tourists experience their vacation and have transferred power to the tourists in terms of decision-making. Scattered hotels bring back life into empty and abandoned homes in the old parts of the city. They boost the trickle-down effect on the local economy, contribute to the revival of villages and old parts of the town, preservation of the local culture and identity of the place, and minimization of negative social and ecological impacts of over-tourism. With the implementation of innovative technological solutions, customized to such particular accommodation establishments and the ecosystem of the tourist destination, this product would be able to modify the complete nature of the tourism experience. In this paper, the authors aim to explore how technology reinvigorates creativity and boosts destinations’ innovativeness and competitiveness by enriching the overall customer experience and by creating ecosystems in which tourism contributes to sustainable development. Technological advancements that can unlock innovation potential in scattered hotels are presented, as well as perceptions of tourism suppliers on personalized experiences, boosted with technological innovations. Factors hampering innovation are identified, as well as other important obstacles in delivering such services (financing, cooperation with other stakeholders, uncertain demand, etc.). From a possible functional angle, this study presents significant implications for small entrepreneurs – experience providers in horizontally developed accommodation structures, as well as destination managers and all levels of government.

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Celuch, Krzysztof. "Event technology for potential sustainable practices: a bibliometric review and research agenda." International Journal of Event and Festival Management 12, no. 3 (June 16, 2021): 314–30. http://dx.doi.org/10.1108/ijefm-08-2020-0051.

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PurposeThis research provides a bibliometric review of the state-of-the-art information and communication technologies (ICTs) in the context of events, and maps out an agenda for future directions on how innovations in the technological realm can help fostering sustainability in the events industry.Design/methodology/approachTo explore the progress of ICTs and future applications in events, this study conducts a two-fold method of a bibliometric analysis and a modularity clustering technique based on 293 papers published in the last 30 years.FindingsThe findings offer a snapshot of the past progress to offer a glimpse into the future by formulating novel areas for research that merit attention. By interweaving the past, present and future towards sustainability, an agenda with four concrete areas for research is identified, including (1) virtual events, (2) the use of artificial intelligence, (3) big data technology, and (4) virtual reality and augmented reality in the events industry.Originality/valueThe current global challenges together with the rapid technological progress can particularly give rise to innovations in the technological sector. Through a bibliometric review of past research, this study offers a future research agenda of ICTs in the events sector in light of the Sustainable Development Goals. It contributes with a discussion on how to harvest the technological progress to create more sustainable events.

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Shehawy, Yasser. "Effects of Using Technological Innovations on Developing Tourism Education and Learning Methods: Paradigm Shift from Learning Outcomes Perspective." International Journal of Heritage, Tourism and Hospitality 11, no. 3 (Special Issue) (February 1, 2017): 1–26. http://dx.doi.org/10.21608/ijhth.2017.30218.

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Blasco López, Maria Francisca, Nuria Recuero Virto, Joaquin Aldas Manzano, and Jesús Garcia-Madariaga. "Tourism sustainability in archaeological sites." Journal of Cultural Heritage Management and Sustainable Development 8, no. 3 (August 20, 2018): 276–92. http://dx.doi.org/10.1108/jchmsd-09-2016-0051.

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Purpose The purpose of this paper is to determine a model for developing sustainable tourism in archaeological sites. A qualitative and quantitative approach has been assumed in order to test a model of market orientation, where 11 experts were interviewed and 122 employees of archaeological sites answered the e-questionnaire. Design/methodology/approach Partial least squares path modelling regression was employed to examine the measurement and structural model. Findings The findings have revealed that market orientation and innovativeness positively and significantly influence tourism sustainability, measured in economic and social terms. Besides, tourist functionality has been determined as an antecedent of market orientation. Research limitations/implications This study is limited by the sample sizes of both researches. The model has second order constructs (market orientation, innovativeness and tourism sustainability) that include related concepts to increase parsimony and understand relations with other variables. As a result, separate effects of these dimensions have not been measured, which could report interesting findings in future-related studies. Practical implications The results suggest useful insights for managers to improve social and economic sustainability in archaeological sites. Innovativeness affects tourism sustainability, which reinforces the idea that offering technological and organisational innovations improve economic and social sustainability. Besides, it has been proved that market orientation is a necessary precondition to guarantee social and economic sustainability. Originality/value This paper assists scholars and practitioners by shedding light on the comprehension of tourism sustainability.

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Luong, Thanh-Thao, and Eunyoung Kim. "Teachers’ Training Course Using Synchronous Conferencing Tools for Hospitality and Tourism Education in Vietnam: A Constructivist Approach." International Journal of Information and Education Technology 11, no. 5 (2021): 229–34. http://dx.doi.org/10.18178/ijiet.2021.11.5.1516.

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Despite its significant damage to the hospitality and tourism industry, the pandemic of COVID-19 indeed has reinforced the needs for not only the hospitality and tourism education, but also the whole educational system of Vietnam, to make use of technological innovations in education, among which synchronous conferencing tools are currently utilized for changing their mode from physical classroom to online learning. This study adopts the constructivist approaches to propose a training course designed to enhance the skills needed for teaching with synchronous conferencing technology for teachers in Vietnam's hospitality and tourism institutions. We based on the current literature to identify the necessary skills to implement classes via synchronous conferencing environments. We also selected and designed learning activities to translate constructivist teaching theory into online pedagogies. Although it needs to be evaluated in further studies, this course design is expected to contribute to the growing literature on methods to improve instructors’ readiness to teach in virtual classrooms.

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Garbin Praničević, Daniela, and Ante Mandić. "ICTs in the hospitality industry." Tourism 68, no. 2 (June 8, 2020): 221–34. http://dx.doi.org/10.37741/t.68.2.9.

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This study delivers the importance-performance analysis of the information and communication technology (ICT) driven solutions among small and family-owned hotels (SFH) in Croatia. The analysis reflects the opinions of owners of 21 SFH, all of which are members of the National Association of Family and Small Hotels (OMH). The findings demonstrated the existence of a significant gap between the perception of the importance of specific innovations and actual hotel performances. In most cases, hotel performances are rated significantly lower than the perceived importance of particular innovation, which indicate that resources should be better and more wisely allocated. In some cases, hotels do not recognise the benefits of ICTs used or are not satisfied with the results. The primary constraint for higher integration of the ICTs within this sample is the lack of financial resources. The study reveals the importance-performance gaps within the perception of technological innovations in the SFHs, elaborates on potential constraints for more substantial reliance on ICTs and discusses the possible implications. Finally, the study provides recommendations for future research.

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Marchenko, Oksana, Marina Salnikova, and Katerina Shevelova. "The innovative forms in the regional management of the tourism activities." University Economic Bulletin, no. 43 (November 20, 2019): 27–34. http://dx.doi.org/10.31470/2306-546x-2019-43-27-34.

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Actuality of the theme of the research. At the present stage of the development of the economic relations, the globalization processes are covered all spheres of the world economy, including the tourist industry. The activation of the development of the domestic tourist industry and the overcoming of the negative tendencies will become possible through the introduction of the innovations into the industry. According to the world experience, the widespread use of the innovations can lead to the creation of the competitive tourist products and the services in the national and the international markets. The statement of the problem. At the present stage of the functioning of the tourist industry only displacement in the activities of the enterprises of the tourist industry which can provide their competitiveness, it can raise the quality of the domestic tourist services, and it can provide high indicators of the economic increase. The analysis of the last researches and the publications. The theoretical, the methodological and the praxological principles of the development of the integration processes in the tourism were explored by the domestic and the foreign scientists. At the same time, in the above-mentioned works, there is no the complex approach to the consideration of the problems of the development of the integration processes in the tourism; do not take into account the specific imperatives of the activities of the enterprises of the tourist industry and meso-macro- and micro-factors, which determine the branch specificity of the processes of the integration which require the research at the present stage. Removing unknown parts of the general problem. The study of the scientific works as for the problems of the innovative development of the enterprises of the tourist industry confirms that the theoretical aspects of the innovation activity in tourism are not enough explored. Therefore, the theoretical and the methodological approaches to the innovation activity of the enterprises of the tourist industry have the special actuality and they require further research and the systematization. The statement of the purpose and objectivesof the research. The purpose of the article is the definition of the essence of the basic principles and the generalization of the classification of the innovations and the innovations activity of the enterprises of the tourist industry. The methodology of the research. The general scientific and the special methods of the research were used in the work, such as the abstract-logical, the methods of the induction and the deduction, the synthesis and the analysis, the generalization. The structural-logical method was used for the definition of the features, the appropriateness and the principles of the use of the innovations in the tourism and the improve of the constant apparatus. The results of the work. The advantages of the realization of the management and the regulation of the development of the tourism on the basis of the strengthening integration processes and the organization of the innovative forms of the tourist activity are grounded in the article. The directions and the forms of the integration and the co-operation of the tourist enterprises are determined. Among them, the most progressive are the regional tourist organizations, the tourist clusters, the consortium, the networks, the strategic alliances. They let consolidate the existing resources and use them efficiently. It is grounded that the management and the regulation of the development of the tourism are carried out with the mark of the competitive advantages, the properties and the structure of the integration tourist objects, their innovative potential and the marketing strategies in the tourist markets. The sphere of the application of the results. The proposed by us the innovative forms of the management of the tourist activity can be used in the sphere of the tourism for the competitiveness of the national tourist product in the international market. Conclusions. The main eight principles of the application of the innovations in the tourism are revealed, such as the scientific character, the systematic; the conformity of the innovations to the needs of the tourists; the positivity of the results; the immanence to the investment processes; the conformity of the innovation activity and its results to the level of the development of the society; the connectivity; the security. It was found that the innovations in the tourism are the production of the new types of the tourist products, using the modern technique and the technology, the new tourist resources which have not been used before. It is noted that the most widespread in the modern practice of the tourism are the productive, the technological, the marketing, the service and the organizational and management innovations.

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Ahmad, Rozila, and Noel Scott. "Technology innovations towards reducing hospitality human resource costs in Langkawi, Malaysia." Tourism Review 74, no. 3 (June 12, 2019): 547–62. http://dx.doi.org/10.1108/tr-03-2018-0038.

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Purpose Hotel labour costs in Malaysia are increasing. This paper aims to explore Langkawi hotel managers’ perceptions about reducing labour costs using various information and communication technology (ICT) innovations. Design/methodology/approach Semi-structured interviews were conducted with managers from 19 budget and boutique resorts on Langkawi Island, Malaysia. Qualitative data were recorded, transcribed and content analysed using latent coding. Findings All hotel managers reported using some form of ICT. The purpose for ICT adoption found was to increase productivity and efficiency. A hotel’s customer mix, the need of the organization and the technology budget available influenced the outcome of technological innovation. Langkawi hotels had successfully implemented Property Management Systems (PMSs), but self-check-in/out kiosks were not seen as important as they do not meet their customers’ service expectations. Research limitations/implications This study identifies some factors influencing uptake by hotels of technological innovations. This initial qualitative exploration of the technology adoption feasibility in Langkawi suggests that implementation to reduce labour cost is more likely for employee-operated devices rather than customer-operated devices. Practical implications This study contributes to the human resource (HR) management literature by providing insight into the reasons hotel managers introduce technology in a developing country context. Results suggests that hotels face challenges in reducing labour costs through technology. These insights may serve to guide policymakers and hotel managers in other developing countries that are planning to use technology to solve their HR issues. Luxury hotels can consider adopting ICT for back-of-the-house operations such as using a HR information system within the HR department and PMS for the hotel overall operation. Social implications These findings can increase the Malaysians awareness of ICT importance, especially in the hotel industry. Originality/value The Malaysian national minimum wage order policy was introduced in 2012. This policy has resulted in increased labour costs and suggests a need to adopt ICT. This paper is the first to examine the viewpoints of hotel practitioners as to the viability of this strategy. Whilst many studies on the adoption of ICT in the hotel industry focus on its impact on productivity and firm’s performance using quantitative methods, this study used qualitative methods to explore hotel managers’ perceptions on its feasibility to reduce dependence on labour.

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Jjuuko, Margaret, and Joseph Njuguna. "Confronting the challenges of Journalism Education in Rwanda in the context of educational reforms." Scholarship of Teaching and Learning in the South 3, no. 2 (September 27, 2019): 49. http://dx.doi.org/10.36615/sotls.v3i2.92.

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Policy reforms aimed at improving access to and equity in tertiary education have meant that university classes are not only larger, but more diverse in terms of students’ competencies and experiences. Despite the increase in the size and diversity of student populations in universities, the financial, technological and human resources have not expanded at a similar rate, leaving academic programs struggling to improve the quality of educational experience, whilst teaching more students with less resources. This is particularly difficult in practice-based disciplines such as medicine, nursing and journalism, where coaching models and small-class learning experiences are seen as being the most effective way of nurturing work-ready graduates. Teaching journalism under these conditions is particularly problematic because of the dynamic changes being experienced across the media industries as a result of technological change and the changing media ecosystem. This article uses the University of Rwanda as a case study to examine the impact of tertiary education reforms on journalism education practices. Drawing on the ‘Practical Theory of Journalism Education’ and the ‘Educational Change Model’ perspectives, this paper calls for judicious implementation of educational reforms. It argues that by phasing the introduction of reforms, universities can better manage the change process in order to maintain quality educational experiences. However, this alone cannot ensure quality journalism education outcomes. Universities need to foster innovative teaching practices and approaches to learning in order to sustain quality when teaching large and diverse classes. Through in-depth interviews and focus group discussions, the findings illuminate how journalism education in Rwanda has changed its original orientation and pedagogy to include strategic initiatives, teaching innovations and expanded opportunities for students in response to policy reforms aimed at promoting an all-inclusive education sector. How to cite this article: JJUUKO, Margaret; NJUGUNA, Joseph. Confronting the challenges of Journalism Education in Rwanda in the context of educational reforms Scholarship of Teaching and Learning in the South. v. 3, n. 2, p. 49-67, Sept. 2019. Available at: https://sotl-south-journal.net/?journal=sotls&page=article&op=view&path%5B%5D=92&path%5B%5D=46 This work is licensed under the Creative Commons Attribution 4.0 International License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

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Mikhaylov, А. S., D. N. Samusenko, А. А. Mikhaylova, and I. S. Sorokin. "The role of coastal agglomerations and cities in the innovation space of the European part of Russia." Известия Русского географического общества 151, no. 3 (June 25, 2019): 1–17. http://dx.doi.org/10.31857/s0869-607115131-17.

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The article presents a typology of seaside agglomerations and cities of the European part of Russia as generators of innovative processes. A number of typical features for 10 coastal agglomerations were considered and substantiated as the transformational elements of the innovation space, including — quantitative, qualitative, strategic management innovations, operational innovations and emulation policies. At present, urban agglomerations and cities in the European part of Russia are strategically important poles of national economic development, primarily due to the tourism, world economic, transport and logistics, trade and distribution, and industrial components. However, unlike similar agglomerations of foreign countries, for Russian agglomerations the role of these urban agglomerations as a transformational element of the innovation space is not fully obvious and understandable. On the basis of scoring, coastal cities and agglomerations of European Russia were divided into 4 groups: «cities — generators», «cities — beginner generators», «cities with the potential to generate innovative processes» and «cities with weak potential». It turned out that it is through strategic innovations (support institutions, technological environment, and agent-operators) that cities launch innovative processes. At the same time, not only the largest cities, but also individual regional centers, integrated into regional development programs and actively forcing the transition to the “smart city” platform, have great potential.

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Pantano, Eleonora. "Benefits and risks associated with time choice of innovating in retail settings." International Journal of Retail & Distribution Management 44, no. 1 (January 11, 2016): 58–70. http://dx.doi.org/10.1108/ijrdm-03-2015-0047.

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Purpose – The innovation success requires a deep understanding of risks and benefits of the process, as well as of the best moment for innovating. The purpose of this paper is to explore the current retailers’ choice of innovating in terms of being the first innovator imitating competitors’ innovations, by declining the benefits and risks associated with the both strategies. Design/methodology/approach – Building on qualitative data from retail industry, with emphasis on fashion (including clothes, jewelry, and accessories), the investigation provides an empirical contribution to the emerging area on innovation management in retailing through its in-depth investigation of the strategies of eight case retailers who introduced technological innovations in the last three years, and by mapping the patterns between strategy and outcomes. Findings – The analysis revealed how pioneers and followers acted their strategies for achieving benefits and reducing the encountered risks. In particular, findings identify to what extend pioneers act according the technology push and followers according to the demand pull. Originality/value – The research starts from the definition of the time choice of innovating, and the subsequent choice of being the first innovation adopter or the imitator. The insights support scholarly exploration of innovation management by offering a new marketing management perspective, and providing practitioners with a better understanding on the time choice for innovating in retailing and also in broader empirical settings.

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AVERIKHINA, Tetiana, and Alina VLAIEVA. "Analysis of the tourist services market in Ukraine. Problems and prospects of development." Economics. Finances. Law, no. 5 (May 29, 2020): 6–12. http://dx.doi.org/10.37634/efp.2020.5.1.

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Introduction. The tourism industry is a powerful socio-economic and political factor that determines the economic development and policy of many countries and regions of the world. The purpose of the paper is to determine the conceptual basis for the development of the tourist services market in Ukraine. The paper examines the authors’ approaches to defining the concept of «tourist services» and gives the author’s definition of this concept. Results. The analysis of the main indicators of the development of the tourist services market in Ukraine is carried out. During 2015-2019, there observed increase in domestic tourists who went abroad to 2.3 million people and growth in the number of foreigners who entered Ukraine in 0.1 million. Also the paper reveals the problems and prospects of domestic tourism market development. One of the important obstacles to the development of the tourism industry in Ukraine is technological underdevelopment – innovative tourist technologies which are widely used in developed countries are practically not used in Ukraine. One of the main directions of technological innovations in tourism is the use of virtual space to inform and promote their services to the market. Organizations that provide tourist services must realize the need to implement and use modern software and technical interactive information systems that will help expand the capabilities of tourist enterprises in Ukraine. Conclusion. In order to increase the representativeness of the Ukraine tourist image, the introduction of promising directions for the development of regional tourism, it is necessary to take into account those components of the tourist potential that have the necessary properties for the development, creation and successful use of a competitive tourist product on the regional and national tourist markets. An important step to optimize the tourism potential of Ukraine should be to eliminate the advertising vacuum, especially for foreign citizens, through the involvement of various advertising companies. Creating an effective advertising campaign, holding tenders for the restoration and promotion of cultural heritage sites in Ukraine will help to solve many problems related to the destruction of historical and cultural monuments, as well as to form and strengthen a positive image of the country.

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Kizildag, Murat, Tarik Dogru, Tingting (Christina) Zhang, Makarand Amrish Mody, Mehmet Altin, Ahmet Bulent Ozturk, and Ozgur Ozdemir. "Blockchain: a paradigm shift in business practices." International Journal of Contemporary Hospitality Management 32, no. 3 (October 14, 2019): 953–75. http://dx.doi.org/10.1108/ijchm-12-2018-0958.

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Purpose The purpose of this paper is to introduce and explore blockchain technology and its potential implementation to hospitality and tourism firms’ wide range of business operations and transactions from a technological and functional point of view. This study’s central interest is to produce novel and rigorous in-depth-review analysis and foundations for a broad discussion and outlook on the potential applications of blockchain technology benefiting hospitality and tourism research, as well as the industry as a whole. Design/methodology/approach This study identifies and proposes several potential areas of the adoption and implementation of blockchain technology to the hospitality and tourism industry, including payment and cryptocurrencies, tracking and service customization, the disintermediation of hospitality and tourism, innovative loyalty programs, smart contracts, integrated property management systems, verified rating and review systems, collaborative initiatives and due diligence and smart tourism, each of which represents fertile avenues for future research. Findings This paper provides extensive critical discussions, reviews and answers to a fundamental question: “What critical functions of Blockchain mechanisms can be implemented to the existing core operational (i.e. booking and reservation systems, guest management, etc.) and business functions (i.e. loyalty/reward programs, agent transactions, etc.) of hospitality and tourism companies?”. Research limitations/implications Future studies should specifically delve further into various angles of this “BizTech” environment based not only on business operations and competition but also on vendor and customer collaboration. Practical implications This study intends to serve as a guidance for future research, facilitate knowledge accumulation and create a new understanding and awareness in both practice and academia. One of the most important applications of blockchain in this industry would be that pertaining to direct booking, online reservation systems (i.e. airlines and online travel agencies) and check-in/out with digital identities. With industry-wide blockchain adoption, guests’ personal information can be digitally validated, saved and secured as previously established cryptographically secured codes verify one’s identity without disclosing essential personal information. Originality/value It is obvious that the hospitality and tourism industry needs urgent technological transformation, industrial innovations and new growth avenues such as the adoption of blockchain technology and systems to maintain its global market share in the future. Therefore, the implementation of blockchain systems can promote the formation of multi-center (i.e. guest operations and customer service), weakly intermediated (i.e. loyalty programs and/or review and rating systems) areas in this industry.

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Kamau, Sarah Wambui, and Benjamin Kalui. "Non-Technological Food Service Innovation Models: Towards Building Value Creation in Restaurants within Hotels in Nairobi County, Kenya." December 2020, no. 9(5) (December 31, 2020): 856–75. http://dx.doi.org/10.46222/ajhtl.19770720-56.

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The food service industry has to continuously innovate; however, concerns have been raised regarding the issue of distinctive and customized innovation models. The study aimed at the general objective to investigate how non-technological food service innovation models create value in restaurants. The specific objective was to establish and explore the relationship between non-technological food service innovation models and value creation. The study used a cross-sectional descriptive survey research design which involved those hotel restaurants in Nairobi County that were registered with the Tourism Regulatory Authority (TRA) as at 2016. Multistage stratified sampling—as well as purposeful and random sampling techniques—were used with a sample size of 385 respondents. Data collection instruments included questionnaires, interview guide, and observation-checklist, achieving a response rate of 82.9%. The coded data was analysed using descriptive and inferential statistical data analytical methods. Hypotheses were tested using multinomial regression, t-test and chi-square. Food service innovation model had no significant relationship with value creation in restaurants (p-value of 0.554). The study concludes that there is a need for a systematic procedure/model for developing non-technological food service innovations. To these end the study proposes a new food service innovation model with new variable such as consultation of professionals. This will enable an innovative organizational culture and lead to significant cost savings in the food service industry, among other benefits.

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Kopytko, O. V., R. V. Seniv, and I. M. Laganjak. "Influence of investment and innovation activity in the agrarian sector of agroindustrial complex on development of rural territories." Scientific Messenger of LNU of Veterinary Medicine and Biotechnologies 21, no. 92 (May 11, 2019): 68–74. http://dx.doi.org/10.32718/nvlvet-e9211.

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To date, the development of the economy is determined by the high dynamics of economic and technological transformations, which is intensified by competition in a number of industries, which leads to changes in the needs of society. These factors come to the fore due to the rapid development of information technologies and the globalization of the global economy, that in such conditions, enterprises of the agrarian sector of agrarian and industrial enterprises need to continuously improve innovation and technological development, in order not to lose competitiveness and position on the external and internal market of food. Innovations are expanding the capabilities of agricultural producers, influencing the socio-economic development of rural areas. Therefore, it is relevant to increase the intensification of agricultural production on the basis of the active introduction of innovations in the agrarian sphere of Ukraine. Currently, successful farmers and owners of large agroholdings are seriously interested in modern technology of land cultivation and livestock farming, as well as high-tech. They are ready to invest heavily in their lands – and their interests are supported by domestic and foreign partners. The association of territorial communities (OTG) focuses on the need to consider and legislatively establish mechanisms for protecting the interests of peripheral rural communities, support for the cooperation of small agricultural producers, and promote diversification of the rural economy, which will increase employment and reduce the migration of the rural population. This involves stimulating entrepreneurial activity, diversifying the employment of the rural population (green tourism, crafts and crafts, services), mechanisms of influence of public self-government and regional self-regulation on the socio-economic components of communities and territories.

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S, Vinay. "Application Of Technology Acceptance Model Of Unified Payment Interface Services Adoption In Mysuru City: An Exploratory Study." Restaurant Business 118, no. 6 (June 30, 2019): 25–35. http://dx.doi.org/10.26643/rb.v118i6.7235.

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Continuous development of technological innovations especially in the banking sector have stirred competition which has changed the way businesses operate resulting in the introduction of Unified Interface Payment (UPI) services. This study was conducted in order to analyse the adoption of UPI services through Technology Acceptance Model (TAM) in Mysuru. Objectives of study were framed to determine the demographic factors that influence the practices of UPI by the customers, to examine the role of banks in integrating UPI services and products and to assess the various security issues affecting the usage of UPI services by Mysuru customers. Based on these objectives a structured questionnaire was prepared and primary data was collected from 165 respondents. Data was analysed making use of SPSS and other models namely Structural Equation Modeling with Analysis of Moment Structures (AMOS) Software. Finally the researchers identifies that there is a need for convergence of customer’s preference for safe and easy banking transactions. This study revealed that the customer’s model have to be well integrated for progress in UPI operations.

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Tobin, Eilis, and Carola Hieker. "What the EdTech Experience in Refugee Camps Can Teach Us in Times of School Closure. Blended Learning, Modular and Mobile Programs Are Key to Keeping Disadvantaged Learners in Education." Challenges 12, no. 2 (July 29, 2021): 19. http://dx.doi.org/10.3390/challe12020019.

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COVID-19 is reshaping education. UNESCO estimates that at the peak in April 2020 COVID-19 disrupted the education of 1.5 billion enrolled learners in schools and universities in 190 countries. This period of unparalleled educational interruption has prompted a rapid reaction, a move to explore online distance learning solutions. Simultaneously, it has exposed the challenges and complexity of distance learning utilising Educational Technology (EdTech). Despite the many technological innovations, these challenges are not new to refugee learners, their educators and remote learning technology providers. In this article, the authors sought to explore frontline practitioners’ ‘lived experience’ of providing education utilising EdTech when education is disrupted by forced displacement. A small scale, explorative, qualitative study was conducted with educators in refugee camps and urban settings, in Greece, Jordan, Kenya and Rwanda, prior to the pandemic. Expert interviews revealed that EdTech programmes cannot be a stand-alone solution. Blended learning programmes that are context-specific, modular, optimised for mobile technology and delivered by trained and supported teachers are the most effective. The article ends with a reflection on how these findings can be applied globally when learning is disrupted by whatever means and lead to an equitable and sustainable recovery for all.

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Marković, Suzana, Sanja Raspor Janković, and Vedran Zubović. "THE IMPACTS OF ROBOTS AND ARTIFICIAL INTELLIGENCE ON SERVICE QUALITY IN THE HOTEL INDUSTRY." Balkans Journal of Emerging Trends in Social Sciences 3, no. 2 (December 2020): 163–70. http://dx.doi.org/10.31410/balkans.jetss.2020.3.2.163-170.

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Service robots and artificial intelligence promise to improve the service quality. Robotics in combination with rapidly improving technologies like artificial intelligence, bring opportunities for a wide range of innovations that have the potential to change service quality in hotel industry. Based on an extensive literature review, this article presents the acceptance of service robots in hotel industry. The paper acknowledges that the adoption of the robots and artificial intelligence on service quality is focused on the challenges of technological characteristics, customers’ readiness and practical effectiveness of the business. The study provides a comprehensive and systematic review of robots and AI concepts in a hotel industry and examines their impacts on service quality. The hotel industry future is going to be affected with high-tech tourism companies offering robot-automated services which rely on guidance to adopt and integrate robotics into their customer service operations.

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Лісовий, Андрій В., and Наталія І. Турчик. "РОЗВИТОК ТУРИСТИЧНОГО ПОТЕНЦІАЛУ УКРАЇНИ: СВІТОВИЙ ДОСВІД ТА ВІТЧИЗНЯНІ РЕАЛІЇ." Bulletin of the Kyiv National University of Technologies and Design. Series: Economic sciences 149, no. 4 (March 11, 2021): 27–38. http://dx.doi.org/10.30857/2413-0117.2020.4.3.

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This paper seeks to explore the tourism potential as a broad multifaceted concept that covers a range of natural recreational, cultural, historical, organizational and economic indicators that lay the foundation for the development of different types of tourism and the tourism industry overall. The study identifies a set of indicators contributing to the national tourism potential realization and development which specify the geographical location, historical, spatial, natural, economic, political, legal, environmental, demographic, social, cultural, infrastructural, technological, organizational, managerial, innovative and human resources potential. According to the selected indicators, Ukraine has great prospects for boosting its tourism potential, so a SWOT analysis has been delivered. Given the due regard to each of the SWOT analysis component consideration (strength, weaknesses, opportunities and threats of the Ukrainian tourism sector), a conclusion was made that the long-term development of the national tourism should rely on the following critical elements: ensuring investment and innovation in tourism and hospitality; enhancing the transport industry support; training of qualified personnel; normalization of the political, economic and legislative climate; digitalization of communications, etc. that will facilitate effective performance in the tourism sector. It is argued that implementation of innovations and progressive European standards in providing guest and recreational services are crucial in developing a competitive national tourism sector in the international market environment. Among the key strategic goals in enhancing the tourism potential of Ukraine by 2026 are the following: creating a quality tourism product based on effective marketing activities; effective and integrated use of existing tourism capacities and its potential by addressing the issues of nature management and environmental protection as well as improving the tourism infrastructure; updating technical resources and materials; ensuring the compliance between price and quality of tourist products by building a framework to optimize the organizational and economic structure of small and medium-sized businesses, granting tax holidays, green corridors, etc. The study also provides insights into the system of training and advanced training of specialists in the area of tourism and resort management. The findings demonstrate that according to the assessment of tourism and resort development indicators in Ukraine, the current potential in the national tourism sector can ensure raising the flow of international tourists arriving to Ukraine, increasing the number of tourism business entities, growth of revenues to local budgets from tourist tax payments as well as to the consolidated government budget of Ukraine from tourism activities, increasing the number of jobs in the tourism sector along with boosting the number of domestic tourists and holiday makers.

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Strømmen-Bakhtiar, Abbas, Evgueni Vinogradov, Marit Kristin Kvarum, and Kristian Rydland Antonsen. "Airbnb Contribution to Rural Development." International Journal of Innovation in the Digital Economy 11, no. 2 (April 2020): 31–46. http://dx.doi.org/10.4018/ijide.2020040103.

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The technological developments described in terms of industrial revolutions or disruptive innovations have been shaping economic and social life in rural areas. The global trend towards urbanization presents a major challenge to rural communities. The aim of this article is to study how the peer-to-peer economy influences rural municipalities. On the one hand, in the literature, it is argued that sharing economy may improve accessibility, encourage mobility, attract investments and reduce urban bias. On the other hand, both academics and practitioners are aware of the disruptive effects of sharing economy on e.g., local real estate and labor markets. This qualitative study is based on empirical data from a municipality on the Lofoten Islands of Norway. The results demonstrate that Airbnb has some positive and some negative effects on rural development, but the magnitudes of these effects are modest. Of positive effects, the authors can mention increased local tourism, stimulation of conservation/restoration of traditional houses, and increased recreational mobility for rural residents.

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Halawani, Firas Mohamad, Patrick C. H. Soh, and Yahya Mohamad Halawani. "The Effects of Social Commerce Utilization on Business Performance." Information Resources Management Journal 33, no. 3 (July 2020): 1–23. http://dx.doi.org/10.4018/irmj.2020070101.

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Social commerce is one of the most relevant technological innovations in recent years. It has strongly benefited many industries, including tourism. While many studies on social commerce have been conducted from the user perspective, less attention has been paid to the organisational perspective, particularly that of hotel organisations. To help understand the key drivers of hotel social commerce usage and their effects on hotel business performance, this study augments the integrated model of e-business usage and impact with hotel social media characteristics. Using stratified random sampling, data from 146 hotels in Lebanon were collected and analysed with the PLS-SEM approach. The model represents a theoretical advancement by offering an organisational perspective to the social commerce literature. It shows there is a significant impact of environmental, organisational, and innovation drivers and social media characteristics. The findings help hotels assess their existing social commerce utilization and identify aspects in need of more attention and improvement.

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Korobenko, Ya V. "The cluster approach as a tool for enhancing the competitiveness of tourism destinations." Scientific bulletin of the Southern Institute of Management, no. 4 (December 25, 2018): 107–11. http://dx.doi.org/10.31775/2305-3100-2018-4-107-111.

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The article deals with various scientific approaches to the definition of the concept of «tourist destination» of foreign and Russian theory and practice of management, conceptual issues of tourist destination development. The characteristic features of destinations as a subject of competition in the tourist market are analyzed and highlighted. The key factors that provide the necessary level of competitiveness and the result of the formation of the tourist product of the destination are identified . It is proved that the most important prerequisites for ensuring a particular level of competitiveness of tourist destinations are the region’s endowment with factors of production, as well as the quality, cost and level of use of the latter. At the same time, the factors of production themselves are divided into two groups of different importance – basic or data from nature (land, climate, mineral resources, recreational resources, population, etc.) and developed, formed as a result of human activity (capital, technology, skilled labor, etc.). Moreover, factors related to technological and organizational innovations and the availability of highly qualified employees are becoming increasingly important. A model of using the cluster approach in the development of the destination is proposed, the basic elements of the tourist cluster, such as: the core of the cluster, suppliers of tourist services, enterprises of the necessary additional service, the main and accompanying infrastructure, promotion networks, business climate. The composition of the cluster allows you to determine the necessary measures to stimulate development at the level of the destination, in accordance with the economic specifics and available resources, while the determining factor will be the tourist specialization, and the composition of other components can be changed in the process of functioning.

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DiPietro, Robin B., and Youcheng (Raymond) Wang. "Summary." Worldwide Hospitality and Tourism Themes 2, no. 1 (February 2, 2010): 110–11. http://dx.doi.org/10.1108/17554211011012649.

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PurposeThe purpose of this summary is to review the question: What have we learned about the impact of technology in hospitality operations?Design/methodology/approachThe summary considers the contribution made by each theme issue article to an overall understanding of the impact of technology – past, present and future – on human resource practices and in terms of monitoring guest satisfaction in hospitality operations.FindingsThe summary cites examples of technological innovation and discusses the implications of biometric authentication for hospitality operations, organization, and management.Practical implicationsThe paper summarizes the types of change that are being driven by developments in technology and comments on the operational implications.Originality/valueThe paper interlinks with the editorial and provides a concise review of the range of innovations that are continuing as a direct result of advances in technology.

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Ilori, Matthew Olusoji, and Ibrahim Ajagunna. "Re-imagining the future of education in the era of the fourth industrial revolution." Worldwide Hospitality and Tourism Themes 12, no. 1 (January 27, 2020): 3–12. http://dx.doi.org/10.1108/whatt-10-2019-0066.

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Purpose Globally, higher education has been, over the years, a source of innovation, policy, new knowledge and a national asset. However, the advent of the Fourth Industrial Revolution (4IR) is having an impact on the principles of learning from primary to tertiary levels. The purpose of this paper is to consider how the 4IR has and will continue to impact education at the various levels of learning. Design/methodology/approach The paper aims to bridge the perceived information gap and provide insights into the kinds of educational preparation and the skills and qualifications that 4IR jobs require. In response, the following are considered: the need to tweak the curriculum, adopt the right technology for in class and online delivery and the projection of other learning techniques and skills that are often not considered pertinent. Data gathering for the report was by discussion with experts and consultation of relevant articles and write-ups from related websites. Findings The advent of smart communication systems involving artificial intelligence, internet, robotics, virtual reality and digital textbooks has opened a new vista in relation to how and what is learnt in schools. Just as technologies brought about smart communication systems, the 4IR model of higher education is rapidly evolving and as such, curriculum development and review must be dynamic, and it must keep pace with the technological advances and skills required in the twenty first century. Research limitations/implications More purposeful research needs to be conducted in universities and industries with the intention of accelerating internal and external innovations so that markets can be expanded. Furthermore, efforts to reduce the cost and time of generating innovations will need to be intensified. Practical implications The value and emphasis that are placed on the acquisition of degrees and paper qualifications are changing rapidly. Although it is traditional for students to compete for admission to the face-to-face classroom model, it is no longer unusual for a student to take courses online from any part of the world and still be accepted into positions usually reserved for traditional classroom education. Social implications As at today, examples of 4IR services include Uber, Airbnb, Cloud services, Artificial intelligence, Cyber-security, three-dimensional printers, driverless cars and robotics. Machine learning and drone technology are also of growing significance. As yet, subjects dealing with such inventions and innovations are not part of the curriculum of many institutions and this is a cause for concern. Originality/value The 4IR era will bring great changes to how students are taught and what students must learn as the tools for transformational learning are already overwhelming. Jobs will be scarce for those without the requisite skills, whereas those with the right skills will have to keep up with the pace of technological development, otherwise they too will be left behind. Schools will increasingly become centres for the generation of innovation and its incubation and in all this, quality learning, teaching and knowledge impartation can easily be carried out online.

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Nijssen, Edwin J., Jeroen J. L. Schepers, and Daniel Belanche. "Why did they do it? How customers’ self-service technology introduction attributions affect the customer-provider relationship." Journal of Service Management 27, no. 3 (June 20, 2016): 276–98. http://dx.doi.org/10.1108/josm-08-2015-0233.

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Purpose – Customers often think that innovations, such as self-service technologies (SSTs), are introduced by service providers to cut costs rather than extend customer service levels. The purpose of this paper is to investigate how customers use such attributions to adjust their perceptions of relational value. Design/methodology/approach – Drawing on attribution and relationship marketing theories, this study proposes a conceptual model that includes benefit and cost attributions, their antecedents, and consequences. Survey data came from customers of a supermarket that recently introduced self-scanning technology. Findings – Attributions mediate the impact of SST performance on relational value. This value is highest for customers with high-benefit and low-cost attributions; customers with low-benefit and low-cost attributions exhibit detrimental effects on the exchange relationship with the firm. Characterized by low self-efficacy, low education, and low spending, these latter customers appear ambivalent and possibly confused about the provider’s motives for introducing SST. Practical implications – This research has important implications for service managers responsible for communicating technological innovations to customers. A clear reason for the introduction should be provided, to stimulate customers’ attribution and prevent ambivalence among those with low self-efficacy and low education. Originality/value – Most SST research focusses on adoption, non-adoption, and disadoption. The more subtle responses by customers facing a new SST and the consequences for the customer-provider exchange relationship, as addressed herein, have been left largely unexplored.

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Brochado, Ana, Paulo Rita, and Ana Margarido. "High tech meets high touch in upscale hotels." Journal of Hospitality and Tourism Technology 7, no. 4 (November 14, 2016): 347–65. http://dx.doi.org/10.1108/jhtt-07-2016-0038.

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Purpose This paper presents an analysis of the impact of current technologies on customer experiences in upscale hotels and assesses the potential of the latest technologies for enhancing customers’ stay. Design/methodology/approach A two-step approach was applied in this study. The qualitative phase included an examination of upscale hotel websites, interviews with hotel managers and an internet search regarding the latest technological innovations in hotels. In the quantitative stage, a questionnaire was developed for hotel guests, generating a sample of 310 valid completed questionnaires. Findings The results reveal that hotel guests value digital involvement in their hotel experience. Moreover, business travellers and younger generations give greater importance to latest technologies. Originality/value This study analyses the most innovative technologies, providing guidance for hoteliers wishing to upgrade or implement new technologies. Based on the findings, hoteliers can achieve greater differentiation by offering the most important and latest technology to guests, enhancing their experience and attracting new customers, which can potentially lead to increased revenues. The study’s results are also important because they include the perceptions of both managers and customers.

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Belias, Dimitrios, Malik Sawsan, Ioannis Rossidis, and Mantas Christos. "The Use of Big Data in Tourism: Current Trends and Directions for Future Research." Academic Journal of Interdisciplinary Studies 10, no. 5 (September 5, 2021): 357. http://dx.doi.org/10.36941/ajis-2021-0144.

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The aim of this research is to examine the new landscape that is taking shape in the tourism economy, due to the adoption of technological innovations. The technologies and systems used to make the most of the resulting interdisciplinary and multilingual big data, the methods by which heterogeneous elements from different sources are incorporated to bring new knowledge, and the modern services that are ultimately implemented and provided to the public, as well as the people involved in this process, and those who benefit from the new services are among the issues analyzed. The work is not limited to a simple mapping of space but concludes with an evaluation of the systems already implemented and the various methods of analysis and exploitation of large-scale data for this industry, which is based on detailed research of the current literature to identify the potential gaps for future research. This is a literature review. The authors have identified the content of this research on well-known online databases which include scholar, google and Scopus. They used the appropriate keywords such as “big data” & “tourism innovation” to reach the publications used in this research, also given attention on using recent papers which are derived from reliable journals. The research has concluded that the use of big data in the tourism sector is a rising trend. Big data creates expectations for a better understanding of tourism demand and the adjustment of supply by tourism companies to meet the demands of tourists and the profitable activity of tourism businesses. There is a need to examine how can big data help the hotels to deal with Covid-19 pandemic, which can be a topic for future research. Big data is one of the most recent trends on innovation, Information Communication Technologies (ICT) and knowledge management. Hence, there is a need to gather and analyze the existing publications which concern the tourist industry. The originality of this research stems from making an analysis of the current situation as well as it is a bridge to the future by making suggestions on how future research can be shaped. The key limitation of this research resides on that it focuses on the existing literature and used secondary data. However, it gives directions for the future research which can take place with primary data collection. Received: 3 July 2021 / Accepted: 19 August 2021 / Published: 5 September 2021

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Eskerod, Pernille, Svend Hollensen, Manuel Francisco Morales-Contreras, and Jesús Arteaga-Ortiz. "Drivers for Pursuing Sustainability through IoT Technology within High-End Hotels—An Exploratory Study." Sustainability 11, no. 19 (September 28, 2019): 5372. http://dx.doi.org/10.3390/su11195372.

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A growing hotel sector makes a significant environmental footprint. Due to a contemporary focus on climate change and high competition within tourism, enhancing sustainability through energy savings is a priority for many hotels. Through technological innovations, Internet-of-Things (IoT) technology provides the opportunity to integrate more systems (e.g., heating, air-conditioning, window-openings) on a platform (also known as smart management), making it easy for a hotel guest to operate room conditions through a single device while also optimizing hotel operations. A research gap on the likelihood of adopting IoT technology to pursue sustainability in the hotel sector exists. Based on explorative case studies of five high-end hotels, this paper offers propositions on drivers for hotels’ use of IoT to deliver on their sustainability goals. This study suggests that a hotel is more inclined to implement IoT if (1) the hotel is focused on energy savings, e.g., due to green certificates; (2) it belongs to an international hotel group; (3) decision makers perceive sustainability to be important for their customers; (4) the target group is more B2B (business) than B2C (leisure); (5) the hotel a five star one; and (6) the hotel guests come from Northern Europe or North America.

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Ntalindwa, Theoneste, Tanjir Rashid Soron, Mathias Nduwingoma, Evariste Karangwa, and Rebecca White. "The Use of Information Communication Technologies Among Children With Autism Spectrum Disorders: Descriptive Qualitative Study." JMIR Pediatrics and Parenting 2, no. 2 (September 27, 2019): e12176. http://dx.doi.org/10.2196/12176.

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Background The prevalence of Autism Spectrum Disorder (ASD) appears to be increasing globally due to the complex interaction of multiple biopsychosocial and environmental factors. Mobile phones, tablets, and other electronic gadgets have transformed our means of communication, and have also changed both healthcare and how we learn. These technological enhancements may have a positive impact on the lives of children, but there is currently a global scarcity of information on how information technology influences the education of children with ASD. Objective This study was conducted in Rwandan schools and communities, and aimed to understand the perceptions of students with ASD, their parents, and their teachers, on the use of Information and Communication Technology (ICT) in the education of those with ASD. Methods This qualitative descriptive study was conducted from December 2017 to July 2018. Researchers conducted four focus group discussions (FGDs) with 54 participants from different backgrounds: teachers, parents, and students with ASD. Each of the FGDs took approximately two and a half hours. A predefined set of open-ended questions were selected to discover people’s perceptions regarding assistive technologies used in ASD, their effectiveness, the scope of using them in their context, and upcoming challenges during implementation. The interviews were recorded, transcribed, and analyzed. Results The findings of the study revealed seven key themes: (1) the use of ICT for the education of children with ASD; (2) existing augmentative facilities for learning; (3) current patterns of use of ICT in education; (4) preferred areas of learning for ASD students; (5) integration of ICT into educational programs; (6) areas of interest outside the classroom; and (7) future opportunities and challenges in Rwanda. We found most of the study participants assumed that appropriate technology and related innovations might solve the challenges faced by learners with ASD in classrooms. Moreover, they thought that children with ASD more so enjoyed watching television, playing digital games, and drawing objects using gadgets than interacting with people or playing with other children. Conclusions The use of various low-cost technical devices can aid with teaching and the education of children with autism in Rwanda. However, this area requires further research to discover the impact ICT can have on the education of children with ASD, so this study may become a starting point for further research in the area.

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Alsetoohy, Omar, Baker Ayoun, Saleh Arous, Farida Megahed, and Gihan Nabil. "Intelligent agent technology: what affects its adoption in hotel food supply chain management?" Journal of Hospitality and Tourism Technology 10, no. 3 (September 17, 2019): 286–310. http://dx.doi.org/10.1108/jhtt-01-2018-0005.

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Purpose The study adopted a conceptualized technological, organizational and environmental (TOE) model to empirically investigate the factors affecting hotel managers’ attitudes toward intelligent agent technology (IAT) adoption in the hotel food supply chain management (HFSCM) and their intentions for future adoption. Design/methodology/approach In-person survey was carried out in luxury hotels in Florida. Findings The findings indicated that merely 5.7 per cent of hotels are fully implementing IAT. Perceived benefits, reliability, quality of human resources, information intensity and market capabilities had a statistically significant positive impact on hotel managers’ attitudes. However, complexity and cost had a negative influence on hotel managers’ attitudes toward IAT adoption in the HFSCM. Managers’ attitude further positively influences their intention to adopt. Practical implications The validated model helps guide hotel decision makers who are considering IAT adoption in the HFSCM. Hotels that are seeking sources for competitive advantages would better consider the TOE factors in IAT adoption prior to making a decision. Originality/value This is the first study that examined IAT adoption in the hotel industry from a theoretical and empirical perspective. The validated model proposed for the adoption of IAT in HFSCM enriched the TOE model and the diffusion of innovations theory.

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Dimitrios, Belias, Rossidis Ioannis, Velissariou Efstathios, Amoiradis Christos, Tsiotas Dimitrios, and Sdrolias Labros. "Successful and Efficient Knowledge Management in the Greek Hospitality Industry: Change the Perspective!" Academic Journal of Interdisciplinary Studies 7, no. 1 (March 1, 2018): 185–91. http://dx.doi.org/10.2478/ajis-2018-0019.

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Abstract In a constantly evolving world, new devices and technologies are incorporating. Organizations should follow the technological changes of the rest of the world if they want to keep up. Standards that were valid few years ago are no longer valid. In this new age knowledge has surpassed other traditional factors, such land, labor and capital. This paper approaches the historical evolution of knowledge, as well as the reasons that have made it an influential factor for organizations wishing to survive, using the tourist industry by way of an example. Furthermore, this paper explores how knowledge management can become a useful tool in the process of leveraging a tourist organization. Knowledge Management is a relatively new concept. Nevertheless, it has become a very popular term, which is increasingly used nowadays. Knowledge management focuses on organizational change under specialized guidance. The paper aims to analyze contemporary literature review in order to enhance the apprehension of how knowledge can become a useful tool not only to overcome crisis but also to contribute to the creation of new ideas and innovations. The paper seems to agree with Mantas (2016)’s view that knowledge management can become a tool to overcome the crisis and also to create innovative ideas which will contribute to the further development of tourism. The research outcome indicates that Organizations will be strongly benefited by such an approach.

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Robinson, Guy, and Bingjie Song. "Transforming the Peri-Urban Fringe in China: The Example of Xi’an-Xianyang." Sustainability 10, no. 11 (October 29, 2018): 3932. http://dx.doi.org/10.3390/su10113932.

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Rapid urbanization in the past four decades has transformed the hinterlands of China’s major cities. While urban growth has consumed large quantities of farmland, many of the remaining farms in the country’s peri-urban fringes have responded to the nearby presence of a fast-expanding and wealthier urban market by changing the farm enterprise to cater directly for this market. The various responses are exemplified herewith, for the metropolis of Xi’an-Xianyang (13 million population), in north-west China’s Shaanxi Province. Based on participant observation and structured interviews with a sample of farmers from three peri-urban fringe villages, the study charted changes in ecosystem services as a quantitative measure of change between 1986 and 2017. An additional Delphi approach focused on the chief technological innovations during this period. The survey revealed the growing multi-functionality of those villages that had switched from traditional grain production to horticulture, supported by various government-funded programs. A significant development has been the introduction of farm-based tourism catering for urban-based tourists. The physical appearance of the fringe now resembles the so-called desakota landscape associated with south-east Asian cities, as massive new urban-industrial complexes sit alongside villages amidst islands of intensive farmland. The conclusion addresses key issues regarding the overall sustainability of agriculture within this fast-changing process of rapid urbanization.

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Drozdowska, Marta, Magdalena Duda-Seifert, and Izabela Gruszka. "MARKETING COMMUNICATION OF TOURIST ATTRACTIONS ON THE EXAMPLE OF POSTINDUSTRIAL SITES IN POLISH – CZECH BORDERLAND." Folia Turistica 51 (June 30, 2019): 77–103. http://dx.doi.org/10.5604/01.3001.0013.1583.

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Purpose. Defining tools of tourist attraction communication with a client with the use of using modern technologies and comparative analysis of their use on the example of fifty postindustrial attractions from the Polish-Czech Borderland. Method. Based on literature, a model of marketing communication between attraction and tourist has been elaborated. Research on tools of modern communication based on analysis of websites, social media presence and mobile application offers of fifty cases. Findings. Research results proved the differentiated approach to communication with the use of modern technologies in case of postindustrial attractions. They allow to define the popularity of certain tools and made mistakes, indicating the needs in the future. The found gaps mostly consider lack of www sites or very low visual and substantive quality or lack of C2B communication channels. Research and conclusions limitations. Research regards only postindustrial sites in selected provinces of Poland and Czech Republic. Analysis is limited to the form of communication with the use of modern technologies. Practical implications. Research allows to define the degree of advancement in adapting technological innovations in communication with a client. They indicate novel solutions and the course of action to be followed in the future compared to modern trends of growing demand and engagement of a consumer in the process of product creation. Originality. The use of modern technologies in marketing communication is a relatively new research field, especially when it regards tourism. Type of paper. The article presents the results of empirical research.

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Journal articles on the topic 'Tourism – Technological innovations – Rwanda'

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