Dissertations / Theses: 'Tourist guide'

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Filloz, Claude Valia. "La médiation touristique." Thesis, Lyon 2, 2012. http://www.theses.fr/2012LYO20063.

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On pourrait dire que le projet de cette thèse consiste à comprendre l’articulation dans l’espace, du tourisme et de la communication dans des situations qui mettent en tension un sujet individuel, dévoilant toute la singularité de son désir dans des récits ou des pratiques et des acteurs collectifs engagés dans les politiques touristiques, les médias et les institutions du tourisme.Notre réflexion s’organise ainsi en suivant les modalités de l’articulation entre ces dimensions réelle, symbolique et imaginaire du tourisme. Dans le champ des SIC et particulièrement grâce à des modèles permettant de formaliser la médiation touristique, notre approche conceptuelle permet d’appréhender les significations du tourisme. Nous modéliserons les composantes, les liens et interrelations de la médiation touristique pour proposer une approche théorique de ce que l’on peut appeler la signification touristique de l’espace.En premier lieu, nous abordons les définitions, un état de la recherche en tourisme et le lexique du tourisme par l’étymologie et l’analyse lexicale des termes les plus fréquents : « tour », « tourisme », « touriste », « loisir », « villégiature », « vacances » et « voyage ».En second lieu, nous proposons de poser les bases du champ de la médiation touristique et de montrer que la pratique sociale du tourisme est une médiation. Nous présenterons, commenterons et analyserons, en nous fondant sur un schéma de la médiation touristique, les différentes relations de communication en jeu dans la médiation touristique. Puis nous présenterons les structures de la médiation touristique pour fonder « une théorie critique » de la médiation touristique.Par la suite, nous approfondirons le concept en présentant les opérateurs, les acteurs et les politiques de l’organisation du tourisme, en nous fondant sur l’analyse d’exemples et d’études concernant principalement la médiation et les médiateurs dans le cas de la France pour comprendre comment pratiques et scènes de tourisme s’organisent. Par la suite, nous décrirons et analyserons le système d’information touristique en deux points. Le premier concerne l’énonciation de l’espace produit par le touriste, les touristes et les médiateurs du tourisme (énonciation de la parole du guide par exemple) au travers des récits pluri et multimédias. L’autre concerne la mise en œuvre des stratégies par les destinateurs (opérateurs et acteurs de l’organisation du tourisme privés et publics) au travers des médias du tourisme (généralistes, spécifiques du tourisme et guide touristiques). Un travail d’analyse de discours porte sur des exemples de documents textuels et/ou iconiques des guides touristiques et des labels touristiques It may be said that this thesis aims at understanding the spatial articulation between tourism and communication in such situations as those in which an individual subject – expressing the whole peculiarity of his or her desire through telling or practices – and collective actors are brought together.My reflection thus organises itself in accordance with the modalities of the articulation between the three dimensions of tourism: the practical dimension, the symbolic dimension and the imaginary dimension.Tourist activity consists in travelling and in visiting a site, a place or a destination; tourist mediation means the range of activities that are organised around tourism or those that are associated to it. Tourist mediation concerns the agents and the practices in the field of tourism. In this context, I wish to show that tourist mediation structures the perceptions, the interpretations and the practises of space.I address the definitions; give an overview of academic research on tourism and address the notions of tourism through the etymology of its main words (tour, tourism, and tourist) and through the differences that exist between tourism and other notions similar to it such as leisure, vacations, holiday and travelling. These notions are necessary to the comprehending of tourist mediation.I intend to lay the foundations of the field of tourist mediation and to demonstrate that the social practise of tourism is a form of mediation. I will present the tourist objects that structure the tourist practises of space. The structures of tourist mediation will then be laid; this will enable me to craft a “critical theory” of tourist mediation. With a view to understanding how the practises and the scenes of tourism organise, I will subsequently widen the concept by presenting the operators, the agents and the policies of the tourist organisation; the examples and the studies of the latter are mainly concerned with mediation and mediators in the case of France. I situate tourist mediation in relation to the experience of otherness and to the relationship to the others, to wanderlust, to the tourist imagination and to cultural imagination too. I then describe and give a two-point analysis of the tourist information system. The first point is concerned with the enunciation of space produced by the tourist, the tourists and by the tourist mediators (the enunciation of the guide’s discourse for instance) through various multimedia telling. The second point is concerned with the enunciation, through the tourist media (non-specialised or tourism media, tourist guides), by the speakers (e.g. operators and private or public agents of the tourist organisation) of the communication strategies and of the tourist descriptive signing. This discourse analysis relates to examples of textual and/or iconic documents

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Allard, Therese. "A Visit to the Gentle Island : How to retain the pragmatic functions of a tourist guide in translation." Thesis, Linnéuniversitetet, Institutionen för språk (SPR), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-36199.

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This study discusses how the pragmatic text functions of the Prince Edward Island Visitor’s Guide can be retained in translation from English into Swedish. Katharina Reiss’ model of texttypes and their different functions have been used to identify the functions of the source text, and in order to investigate the possibilities of retaining these functions in the target text, the discussion is tied to text features where the pragmatic text functions are displayed. The translation choices, next, are supported by the translation strategies offered by Rune Ingo and Peter Newmark. The results show that the informative function can be retained by using the translation strategies of addition or explicitation in most cases, whereas the operative function can be retained by copying the sentence structure or the direct address from the source text to the target text. The expressive function, next, can be retained by using Ingo’s strategy of equivalence. However, there are also examples where the expressive function has to be neglected in favor of the informative function.

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Pham, Tran Truc Vien. "The influence of social interactions on tourist experience and tourist satisfaction: A study of group package tours in Vietnam." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2022. https://ro.ecu.edu.au/theses/2555.

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Owing to the nature of tourism services, in most cases tourists experience a tourism service in the presence of service personnel and fellow tourists. Scholars and practitioners have been interrogating the role of co-creation in providing tourists with a superior experience and increased tourist satisfaction. Within a group package tour (GPT), tourists appear to be active co-creators of their experience through tourist-to-tour guide interactions (TGIs) and tourist-to-tourist interactions (TTIs). TGIs and TTIs also seemingly play an important role in determining tourist satisfaction through tourist experience. However, very little research has examined the influence of TGIs and TTIs on tourist experience and tourist satisfaction. The overall purpose of this study is to examine the influence of TGIs and TTIs on tourist experience and tourist satisfaction in GPTs. To do this, this study aims to (1) identify specific forms of TGIs and TTIs in GPTs and explore factors influencing TGIs and TTIs, (2) investigate the importance and performance of forms of TGIs and TTIs, and (3) examine how TGIs and TTIs influence tourist experience and tourist satisfaction in GPTs. The characteristics of GPTs in Vietnam provided an ideal research context for addressing these research objectives. A sequential mixed-method approach consisting of two research stages was adopted in the research design. The qualitative study involved participant observations in three GPTs and thirty-three qualitative in-depth interviews were conducted to achieve the first research objective and thus help develop the questionnaire used in the quantitative study. The quantitative study employed a questionaire survey as the main method of data collection and examined the influence of TGIs and TTIs on tourist experience and tourist satisfaction. The qualitative study found that ten forms of TGIs and eight forms of TTIs commonly occurred in the GPTs in Vietnam. Most of the TGI forms were service-oriented interactions while most of the TTI forms were social-oriented interactions. These forms of TGIs and TTIs were allocated to the four quadrants of an importance-performance analysis matrix through an importance-performance analysis using the quantitative data, which identified managerial implications for tour operators, tour businesses and tour guides. The quantitative study found that the quality of TGIs positively influenced the four dimensions of tourist experience (i.e., learning, enjoyment, escape, aesthetics), but that the quantity of TGIs negatively influenced the four dimensions of tourist experience; both the quantity and quality of TTIs positively influenced the four dimensions of tourist experience. The quantity and quality of TGIs as well as the quantity and quality of TGIs significantly determined tourist satisfaction through the four dimensions of tourist experience. This study (1) contributes to the literature on social interactions in tourism services by identifying forms of TGIs and TTIs and the factors influencing TGIs and TTIs in GPTs; (2) enriches and advances the literature on co-creation of tourist experience from the tourist perspective by examining the role of tourists in co-creating their experience through TGIs and TTIs and by investigating the role of social interactions in making tourist experience; and (3) provides a broader understanding of tourist satisfaction in the context of GPTs through its attempts to investigate the role of TGIs and TTIs in determining tourist satisfaction through tourist experience. The study results offer invaluable practical insights and directions for tour operators, tour guides and other tour businesses to improve relevant tourism management practices.

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Chen, Ying-Yuang. "The application of a multimedia system to the tourist guide of the Miami International Airport." FIU Digital Commons, 1996. http://digitalcommons.fiu.edu/etd/2149.

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This project is to present a multimedia system designed for Miami International Airport as a tourist guide for passengers and to demonstrate the functionalities and facilities of the airport. The project is based on an inexpensive integrated and comprehensive multimedia environment. The major components of the environment consist of (1) a low cost PC 386/486 with only ISA bus and IDE hard drive, (2) a high quality and high performance add-on real-time video/audio codec board (30/25 fps for NTSC/PAL video and synchronized audio sampled at 22KHz), (3) software packages including interactive utility programs to record, playback and edit real-time video/audio source and also dynamic and static function libraries for application program development under MS window and DOS, (4) authoring tool kits to help generate multimedia applications. The significance of having such a low-cost, high performance, and integrated environment lies in its potential for an easy and large-scale deployment.

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Chen, Jingyu Chen. "Design, Implementation and Evaluation of a Mobile Exhibition Guide." The University of Waikato, 2007. http://hdl.handle.net/10289/2401.

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As mobile devices are increasingly merging into our daily lives, exhibition ser- vices are also facing innovation based on the newly available technologies. Our project addresses these new circumstances. We developed a mobile exhibition guide for the exhibition called quot;Mrs Brown's Big Day Out: Hamilton Women in the 1950squot;. That is organized by the Waikato Museum. The proposed sys- tem re-uses the TIP(Tourist Information Provider) system's framework and provides information via mobile devices to visitors on Victoria Street, which is an outdoor part of the exhibition. The information about a sight will be delivered according to visitors' current locations and their interests. We would also like to examine the possibility of re-using our TIP system within the application area of exhibition guide. Therefore, we built the mobile exhibition guide system under the TIP system's framework and developed corresponding services that tailored the system to the requirements of visitors and the exhibition organizer. During the development, we faced a number of challenges, especially, modeling the unknown and unstructured exhibition data into the TIP database. The development process as well as the implementation and evaluation are detailed in this report.

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ANTUNES, TATIANA FERREIRA SA. "LET ME TELL YOU SOMETHING: NARRATIVE AND IDENTITY BUILDING IN THE SPEECH OF A TOURIST GUIDE." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2004. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=5581@1.

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COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR Inserindo-se em uma perspectiva sociointeracional de análise do discurso, a presente dissertação tem por objetivo estudar a construção de identidade nas narrativas encaixadas na fala de um guia turístico de um Forte da cidade de Cabedelo, na Paraíba, durante visita guiada e em subseqüente entrevista de pesquisa, observando como tal identidade se afilia à identidade cultural da Paraíba. Entendendo que as narrativas nos situam em um contexto social e cultural, mostrando nosso pertencimento a determinados grupos sociais, e nos posicionando diante dos outros participantes da interação (Bastos, no prelo), a análise da construção de identidade baseia-se nos posicionamentos (Davies e Harré, 1980) assumidos pelo guia e nas relações estabelecidas pelo ato de narrar entre narrador e personagens, e personagens entre si (Linde, 1993). A identidade emergente do guia nas narrativas espontâneas analisadas corresponde à de um sujeito impotente socialmente, ainda que sinalize integração a um grupo social de maior poder na Paraíba. Nas narrativas elicitadas, é construída a identidade de campeão, o que não impede a migração para o Rio de Janeiro, em busca da inclusão no Sudeste. Isso ratifica a afiliação do guia a uma identidade regional estereotipada da Paraíba, tradicionalmente definida pela pobreza e atraso, em contraponto ao poder e modernidade do Rio de Janeiro (Albuquerque Jr., 2001). Adopting a sociointeractional approach to discourse analysis, this dissertation aims to study the construction of identity in the narratives of a tourist guide of a fort, in the state of Paraíba. In addition, the present work investigates how the identity constructed affiliates to the cultural identity of Paraíba. The narratives were collected during a guide tour in the fort, and a subsequent research interview. The basis for analysis is the notion that narratives situate us in a social and cultural context, showing how we belong to certain social groups, and positioning ourselves before other interactants (Bastos, in the press). The construction of identity is examined through the consideration of the positionings (Davies and Harré, 1980) taken by the guide, and the relations established between the narrator and the characters, and between the characters themselves (Linde, 1993). The identity emerging in the spontaneous narratives is from a powerless guy, although he may seem integrated to a powerful group of teachers at Paraíba. In the elicited narratives, the identity of champion is not enough to avoid migration to Rio de Janeiro, in search of social inclusion in Southeast. The migration ratifies the guide`s affiliation to a stereotyped cultural identity of Paraíba, traditionally defined by poverty and undevelopment, in contrast to power and modernity of Rio de Janeiro (Albuquerque Jr., 2001).

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Hashmi, Mir Mahammed Hussain. "Explore Hyderabad : An Interactive Web-based GIS Application Prototype." Thesis, Linköping University, Department of Computer and Information Science, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-6616.

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Products are displayed in a shelf to market and sell to the public. It creates an interest and attracts people towards it. Likewise, any country or city can showcase itself by using Web over the internet which will attract the tourists from around the world. This example can be used for the city of Hyderabad. Hyderabad has truly become an international city and there are many multinational companies establishing themselves. It is rapidly becoming a hot spot for tourists from around the world because of its exotic locations and facilities provided by the government. The city has been famous for historical monuments and culture, but in the recent years it has developed into a world class IT destination for many multinational IT companies and due to this it has attained world recognition on the global scenario. The time is to reap the benefits of this image and promote the city’s tourist sector by globally marketing the tourist attractions, facilities and services in an innovative and better way so that tourists from around the world visit the city and thereby contribute to the country’s economy with the foreign currency.This research deals with developing a Web-based GIS application that can promote the city’s tourist activities and also provide the users with an innovative way to access the spatial content of the city. GIS content forms the core component of this application as it provides the users with the spatial information about the place that is very close to reality. It supports the human tendency of “What you see is what you believe” by displaying the spatial information on the map. The application has been developed with the latest mapping server technology provided by Environmental Science Research Institute’s ArcIMS 9.1. This server software provides simple and easy methods to launch a Web-based GIS application over the Internet.

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Коваленко, Олександр Вікторович, та Oleksandr Viktorovych Kovalenko. "Про підготовку гідів-екскурсоводів у Сумському регіоні". ГО «Київська наукова організація педагогіки та психології», 2019. http://repository.sspu.edu.ua/handle/123456789/8292.

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В даній роботі автором висвітлено проблеми розробки та впровадження спеціалізованих курсів підготовки гідів-екскурсоводів. Після закінчення таких курсів слухачам видається свідоцтво. Зазначено, що курси було розроблено для тих, хто любить і цікавиться історією, культурною спадщиною, природними особливостями Сумщини та Слобожанщини, товариський, готовий до розширення свого кругозору, безперервного поповнення і вдосконалення своїх знань, має базову вищу або середньо-спеціальну освіту і хотів би отримати нову професію, яка може стати джерелом як основних доходів, так і додаткових, дозволяючи поєднувати при цьому улюблене захоплення з роботою. In this work the author highlights the problems of development and implementation of specialized training courses for guides-guides. Upon completion of such courses, students are issued a certificate. It is noted that the courses were designed for those who love and are interested in history, cultural heritage, natural features of Sumy and Slobozhanshchyna, are sociable, ready to expand their horizons, continuously refine and improve their knowledge, have basic higher or secondary education and wanted get a new profession that can be a source of both basic income and additional income, while combining your favorite hobbies with work.

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Коваленко, Олександр Вікторович, та Oleksandr Viktorovych Kovalenko. "Принципи формування змісту професійної підготовки фахівців туристичного супроводу (гідів-екскурсоводів)". ГО «Південна фундація педагогіки», 2019. http://repository.sspu.edu.ua/handle/123456789/8285.

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В даній роботі зазначено, що сучасний туристський ринок вимагає нового підходу до організації екскурсійної діяльності як до одного з туристичних продуктів. Туроператори, що створюють екскурсійний продукт повинні враховувати те, що сьогодні змінився споживчий попит і вимоги до диференціації обслуговування. Якість давно стала основним видом конкурентної переваги. Тільки підвищення якості туристсько-екскурсійних послуг дозволяє сформувати позитивний імідж туристського центру, а значить, збільшити приплив туристів і підвищити доходи від туристичної галузі. In this paper it is stated that the modern tourist market requires a new approach to the organization of excursion activities as one of the tourist products. Tour operators who create an excursion product should take into account what has changed today 's consumer demand and requirements for differentiation of services. Quality has long been a major competitive advantage. Only improving the quality of tourist and excursion services allows you to create a positive image of the tourist center, which means to increase the influx of tourists and increase revenues from the tourism industry.

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Коваленко, Олександр Вікторович, та Oleksandr Viktorovych Kovalenko. "Сучасні вимоги професійної підготовки фахівців туристичного супроводу (гідів-екскурсоводів) в Україні". Таврійський національний університет імені В. І. Вернадського, 2019. http://repository.sspu.edu.ua/handle/123456789/10208.

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В даній роботі зазначено про те, що професія гіда-екскурсовода вимагає безперервного навчання і самовдосконалення. Читання літератури, вивчення архівних матеріалів, доповнення екскурсійних текстів новими фактами і ілюстративним матеріалом повинні стати невід’ємною умовою професійного зростання кожного фахівця туристичного супроводу. In this paper it is noted that the profession of a guide requires continuous training and self-improvement. Reading literature, studying archival materials, supplementing excursion texts with new facts and illustrative material should become an integral condition for the professional growth of every tourist support specialist.

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Messina, Sara. "The translation of the guide of giovanni plana’s mechanical calendar: a case of tourist communication in the chapel of merchants, traders and bankers." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2019. http://amslaurea.unibo.it/17543/.

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The main purpose of this thesis is to provide a translation into English of the guide of Giovanni A. A. Plana‟s Universal Mechanical Calendar (housed in the Chapel of Merchants, Traders and Bankers in Turin) and a new version of the leaflet, and its translation, about the Chapel in which the Calendar is housed. In order to accomplish this purpose several questions will be posed on the nature of the text, on the role of churches in tourism and on the communication strategies needed to communicate efficiently in this context. A comparison between churches and museums will be made in order to determine whether the communication strategies designed for museum texts can be used to rewrite the leaflet and to improve the translation of the guide. Some of the main problems of translation in the tourism field will be addressed. Moreover, the translation into a language that is not the mother tongue of the translator and the role of English as a lingua franca will be discussed.

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Zeboudj, Karima. "Les dénominations monoréférentielles dans un guide touristique sur l'Algérie : approches linguistique et traductologique." Thesis, Paris 3, 2011. http://www.theses.fr/2011PA030076/document.

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Cette thèse a pour objet l‘analyse des dénominations monoréférentielles (DM) dénommant des référents singuliers ─ lieu, personne, événement, institution ou produit de l‘activité humaine ─ dans un corpus établi à partir de guides touristiques consacrés à l‘Algérie. L‘analyse des données révèle un champ linguistique complexe et multilingue (arabe-français-berbère) où l‘auteur du guide est confronté aux problèmes posés par le transfert de dénominations idiosyncrasiques relatives à la réalité algérienne. Dans le cadre d‘une recherche impliquant une dimension nécessairement traductologique, nous effectuons une analyse morphosyntaxique et sémantico-référentielle de ces DM. Au terme de cette analyse qui met en évidence la complexité de ces formes appellatives, tant au plan de la forme qu‘à celui du sens, nous proposons des éléments susceptibles de contribuer à une nouvelle définition du nom ! propre This thesis aims to analyze uniquely-referring names which refer to singular referents indicating a place, a person, an event, an institution or a product of human activity in a corpus of tourist guide specific to Algeria. It is evident from the analysis that the issue of language contact poses a multilingual (Arabic – Berber – French) complexity in the linguistic field where the author is constantly confronted with idiosyncratic names that identify Algerian reality. In addition to translatological aspects, we conduct an analysis of morpho-syntactic and semantic-referential properties of these uniquely-referring names which highlights their formal and semantic complexity hence contribute towards new definition of proper names

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Željko, Anđelković. "Перформансе туристичког водича као фактор задовољства туриста у културном туризму". Phd thesis, Univerzitet u Novom Sadu, Prirodno-matematički fakultet u Novom Sadu, 2017. https://www.cris.uns.ac.rs/record.jsf?recordId=104327&source=NDLTD&language=en.

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Tуристички водичи су веома важни у туристичкој индустрији. Неретко управо од њихових перформанси зависи и целокупно туристичко задовољство (и  дестинацијом и комплетним пакет аранжманом). У литератури има мало радова, посебно у Србији,  који се баве повезивањем перформанси туристичког водича и задовољством туриста  –  посебно их је мало у области културног туризма. Важан теоријски допринос ове дисертације је  у вези са  препознавањем значаја перформанси које су кључне код туристичког водича како би он својим делањем задовољио туристичке потребе. За потребе дисертације урађено је истраживање на узорку од 255 туриста из земље и  иностранства  при њиховим посетама  Нишу, Новом Саду и Београду, на  просторима који предствљају  важне центре  културног туризма  у Србији и то на следећим локалитетима:  музеји, галерије  и  градска језгра.  У  вези са задовољством туристичким услугама,потврђена  је  хипотеза  која  је   постављена као основа  исраживања, а која гласи: перформансе туристичког водича дикретно утичу на  степен задовољства туриста. Потврђене су и следеће хипотезе: Туристички водич може својим адекватним перформансама да лошу дестинацију подигне на виши ниво и обратно  је такође потврђена;  Задовољство туриста услугама туристичког  водича директно утиче на задовољство целокупним пакет аранжманом  је такође потврђена;  Задовољство туриста неком туром зависи и од степена задовољства услугама туристичког водича и од задовољства  перформансама водича; Испитаници различитих социо-демографских  карактеристика се разликују према степену њиховог задовољства услугама  (перформансама) туристичког водича;  Задовољство  туриста перформансама туристичког  водича разликује се код људи са различитом учесталости  путовања;    Постоје одређене перфомансе туристичког водича које су универзалне и високо рангиране без обзира на социо-демографске особине испитаника.  Једина хипотеза која се одбацује гласила је:  Висина месечних примања утиче на задовољство туриста перформансама водича и свеукупно задовољство  туристичким аранжманом. Практични допринос овог рада огледа се у  препознавању значаја свих  перформанси туристичког водича,  а које  ће помоћи да се туристи са путовања враћају задовољнији. Turistički vodiči su veoma važni u turističkoj industriji. Neretko upravo od njihovih performansi zavisi i celokupno turističko zadovoljstvo (i  destinacijom i kompletnim paket aranžmanom). U literaturi ima malo radova, posebno u Srbiji,  koji se bave povezivanjem performansi turističkog vodiča i zadovoljstvom turista  –  posebno ih je malo u oblasti kulturnog turizma. Važan teorijski doprinos ove disertacije je  u vezi sa  prepoznavanjem značaja performansi koje su ključne kod turističkog vodiča kako bi on svojim delanjem zadovoljio turističke potrebe. Za potrebe disertacije urađeno je istraživanje na uzorku od 255 turista iz zemlje i  inostranstva  pri njihovim posetama  Nišu, Novom Sadu i Beogradu, na  prostorima koji predstvljaju  važne centre  kulturnog turizma  u Srbiji i to na sledećim lokalitetima:  muzeji, galerije  i  gradska jezgra.  U  vezi sa zadovoljstvom turističkim uslugama,potvrđena  je  hipoteza  koja  je   postavljena kao osnova  israživanja, a koja glasi: performanse turističkog vodiča dikretno utiču na  stepen zadovoljstva turista. Potvrđene su i sledeće hipoteze: Turistički vodič može svojim adekvatnim performansama da lošu destinaciju podigne na viši nivo i obratno  je takođe potvrđena;  Zadovoljstvo turista uslugama turističkog  vodiča direktno utiče na zadovoljstvo celokupnim paket aranžmanom  je takođe potvrđena;  Zadovoljstvo turista nekom turom zavisi i od stepena zadovoljstva uslugama turističkog vodiča i od zadovoljstva  performansama vodiča; Ispitanici različitih socio-demografskih  karakteristika se razlikuju prema stepenu njihovog zadovoljstva uslugama  (performansama) turističkog vodiča;  Zadovoljstvo  turista performansama turističkog  vodiča razlikuje se kod ljudi sa različitom učestalosti  putovanja;    Postoje određene perfomanse turističkog vodiča koje su univerzalne i visoko rangirane bez obzira na socio-demografske osobine ispitanika.  Jedina hipoteza koja se odbacuje glasila je:  Visina mesečnih primanja utiče na zadovoljstvo turista performansama vodiča i sveukupno zadovoljstvo  turističkim aranžmanom. Praktični doprinos ovog rada ogleda se u  prepoznavanju značaja svih  performansi turističkog vodiča,  a koje  će pomoći da se turisti sa putovanja vraćaju zadovoljniji. Tour guides are very important in tourism industry. It is not the rare case that their performance determines the overall tourist satisfaction (both in terms of destination and package tour). There is very little paperwork, especially from the field of cultural tourism in Serbia that deal with the link between the tour guides‟ performances and tourists‟ satisfaction. The important theoretical contribution this  dissertation  has relates to the identifying the significance of the tour guides‟ performances that seem   to be crucial for making their tourists satisfied. For this purpose, the research was conducted that included 255 Serbian and foreign tourists visiting Ni&scaron;, Novi Sad and Belgrade-  the places that represent important centers of cultural tourism in Serbia and museums, galleries and downtown areas there. When it comes to the  satisfaction with the tourist services, the hypothesis that has been proposed as a starting point for this research has been confirmed and it says that the tour guides‟ performances are directly related to the level of tourists‟ satisfaction. The following hypothesis have been confirmed as well: A tour guide with adequate performances is  able to elevate a bad destination as well as the hypothesis that claims opposite; The hypothesis that states that tourists‟ satisfaction with tour guides‟ services is directly related to the overall satisfaction with the complete package tour is also confirmed; The tourists‟ satisfaction with the tour depends on the level of satisfaction with the tour guides‟ services as well as their performances; Interviewees with different socio- demographic characteristics differ in terms of the level of their satisfaction with tour guides‟ services (performances); The satisfaction with tour guides‟ performances varies depending on the travel frequency of interviewees; There are certain tour guides performances that seem to be universal and highly ranked no matter what socio-demographic characteristics of the interviewees are. The only hypothesis that  is not confirmed states: The monthly income influences tourists‟ satisfaction with tour guides‟ performances and overall satisfaction with the package tour. Practical contribution of this thesis reflects the importance of identifying all the tour guides‟ performances that will help the tourists be more satisfied after they get home.

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Moroz, Nataliia. "Patrimoines, patrimonialisation, dépatrimonialisation : quelles images et quelles pratiques touristiques pour l'Ukraine ?" Thesis, Lyon, 2020. http://www.theses.fr/2020LYSE2030.

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L’Ukraine, objet et terrain d’études, revêt un double enjeu, à la fois scientifique et opérationnel. Ce pays qui reste encore peu attractif pour les clientèles européennes pour ses ressources touristiques et patrimoniales, souhaite embrayer afin d’améliorer son positionnement sur le marché touristique en s’inspirant des pratiques et des expertises françaises. Il y a donc dans cette recherche doctorale deux volets qui sont nécessairement articulés : un premier de connaissance et d'analyse des systèmes touristiques et patrimoniaux ukrainiens, un second de propositions – à partir des savoir-faire français - destinées à participer aux recherches ukrainiennes en la matière. Le contexte géopolitique actuel du territoire ukrainien depuis novembre 2013 et son aggravation durant la période 2014–2015 a influé sur le déroulement et les terrains pressentis mais plus encore sur le cadre des problématiques initialement posé. Celui-ci, centré sur les stratégies du secteur touristique ukrainien à partir de l’exemple de 4 territoires dont la Crimée, a été réorienté de fait vers l’étude du patrimoine culturel comme ressource touristique ukrainienne visant le développement d’un nouveau segment touristique. Pour identifier des points d’attractivité touristique en Ukraine pour les touristes étrangers et les marqueurs territoriaux nécessaires à l’établissement d’un tourisme de niche, deux approches sont mobilisées. Se donner les moyens de définir objectivement "l’image" du pays et de ses territoires pour en caractériser les éléments patrimoniaux susceptibles de concourir à une meilleure visibilité ukrainienne. Ces approches ont nécessité la délimitation pertinente et l’analyse de plusieurs corpus : guides et brochures touristiques, listes du patrimoine culturel classé, questionnaires auprès de touristes. Les changements et tensions géopolitiques en Ukraine ont singulièrement perturbé l'accès aux données : certaines d'entre elles ont totalement disparu. Il s’agit en premier lieu des statistiques touristiques de certains territoires en tension (régions de Donetsk, Luhansk, de la Crimée). De surcroît, les listes du patrimoine culturel classé ont subi des transformations suite aux lois dites de « désoviétisation », entrainant la suppression des listes patrimoniales de la période soviétique. Cette « dé-patrimonialisation » a également concerné certains monuments et objets patrimoniaux considérés comme « portant l’idéologie du régime communiste ». Finalement, cette difficulté d'accès à des sources comparables dans la durée à l'échelle nationale comme le mouvement de dépatrimonialisation officielle ont conduit à un repositionnement partiel de la problématique, anciens et nouveaux patrimoines mobilisant autrement la question de la mémoire et de l'identité ukrainiennes. L’approche diachronique utilisée dans l’explication des évolutions touristiques et patrimoniales institutionnelles a été mise en perspective sur un temps plus long. C'est ainsi que l'exploration et l'analyse des guides touristiques depuis le début du XXème siècle a permis de resituer plus largement les représentations et discours touchant au fait touristique et donc à l'identité ukrainienne par l'intermédiaire de ses patrimoines. Un travail de représentations des données – graphiques, tableaux synoptiques, cartographies – a été effectué pour mieux visualiser les éléments comparatifs, dans leurs diachronies comme dans leurs spatialisations. Il a nourri un diagnostic mettant en évidence les disparités relatives aux flux touristiques, aux marqueurs territoriaux comme aux objets patrimoniaux classés. Ces analyses induisent quelques préconisations pour la mise en place d’un tourisme de niche, centré sur l'articulation des offres touristico-patrimoniales, en fonction de données statistiques accessibles mais en conservant un souci de vigilance quant à leur fiabilité Ukraine, as an object and a field of study, has a double challenge, both scientific and operational. This country, remaining still unattractive to European customers for its tourist and heritage resources, wishes to embark on a process of improving its positioning on the tourist market by drawing inspiration from French practices and expertise. This doctoral research therefore has two necessarily interlinked components: firstly, the study and analysis of Ukrainian tourism and heritage systems, and secondly, the proposals based on French know-how, intended to participate in Ukrainian research in this field.The current geopolitical context of the Ukrainian territory since November 2013 and its worsening during the 2014–2015 period has influenced the development and the established areas, but even more in the context of the problems initially posed. That development, initially focused on the strategies of the Ukrainian tourism sector starting from the example of 4 territories including Crimea, in fact was reoriented towards the study of cultural heritage as an Ukrainian tourist resource in order to develop a new tourist segment.Two approaches are used in order to identify points of tourism attraction in Ukraine for foreign tourists and the territorial markers necessary for establishing niche tourism. The first one is to find the means to objectively define the "image" of the country and its territories; the second one is to characterize the heritage elements likely to contribute to better Ukrainian visibility. These approaches have required the relevant delimitation and analysis of several corpuses: travel guides, lists of classified cultural heritage, questionnaires among tourists.Geopolitical changes and tensions in Ukraine have significantly disrupted access to data: some of them have completely disappeared. First of all, there are the tourist statistics of certain regions in tension (Donetsk, Luhansk, Crimea regions). In addition, the lists of classified cultural heritage have undergone transformations following the so-called "de-Sovietization" laws, leading to the abolition of heritage lists from the Soviet period. This "de-patrimonialization" also concerns certain monuments and heritage objects considered as "bearing the ideology of the communist regime". Finally, this difficulty of access to sources that are comparable over time on a national scale, such as official depatrimonialisation movement, has led to a partial repositioning of the research issues, with old and new heritages mobilizing the question of memory and Ukrainian identity in a different way.The diachronic approach used in explaining the tourism and institutional heritage evolutions has been put into perspective over a longer period of time. This is how the exploration and analysis of travel guides since the beginning of the XXth century has made it possible to resituate more widely the representations and discourses relating to tourism and therefore to Ukrainian identity through its heritage.Data representation work - graphs, synoptic tables, maps – has been carried out to better visualize the comparative elements, in their diachrony as well as in their spatializations. It has contributed to a diagnosis highlighting the disparities relating to tourist flows, territorial markers as well as classified heritage objects. These analyses lead to some recommendations for the implementation of niche tourism, centered on the articulation of tourist-heritage offers, based on accessible statistical data, but with a concern for vigilance as to their reliability

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15

Smith, Philip. "Mythogeographic performance and performative interventions in spaces of heritage-tourism." Thesis, University of Plymouth, 2013. http://hdl.handle.net/10026.1/1548.

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This thesis offers new models for participatory and performative interventions in sites of heritage tourism through a theorized practical engagement. Drawing on both Tourism Studies and Performance Studies, the primary aim of these interventions is to reveal and provoke ways of seeing and using these sites as places of multiple meanings rather than as ones constricted and bounded by normative heritage narratives in their production and management. The experimental phase of the project discussed in the thesis includes three contrasting case studies: GeoQuest, Sardine Street, and Water Walk. These are each analysed and evaluated through my development of a ‘mythogeographic’ framework that includes the performative techniques of layering, rhizomatic interweaving, the making of 'anywheres' and the self-mythologising of the activist. The thesis charts a trajectory through praxis, from developing models for ambulatory, signage-based and ‘mis-guided’ interventions to be undertaken by performance ‘specialists’, towards a dispersal of their tactics for use by heritage tourists in general. It thus describes a related change in the balance of the research methodology from ethnographic participant observation towards practice-as-research (PaR), the latter of which both generated and enacted knowledge and understanding. This PaR took the form of various visits and forays to and across heritage sites and landscape, and also the production of a ‘toolkit’ of handbook, pocketbook, website and online short films for the dispersal of tactics and a strategy that is eventually called ‘counter-tourism’. The thesis thus includes the publications A Sardine Street box of tricks, Counter-tourism: the handbook, Counter-tourism: a pocketbook and the DVD, Tactics for counter-tourism, as well as their fully theorized critical contextualisation. These represent a PaR enquiry that attempts to creatively express my research findings from productions made in the field through a popular form of writing and presentation that is capable of inspiring general, ‘non-specialist’ tourists to make their own performance interventions in heritage sites.

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16

Buchmann, Anne-Kristina. "In the footsteps of the fellowship : understanding the expectations and experiences of Lord of the rings tourists on guided tours in New Zealand." Lincoln University, 2007. http://hdl.handle.net/10182/145.

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This study seeks to gain an insight into the experiences Lord of the Rings tourists have on guided tours in New Zealand and the role of the tour guide(s) in that experience. The study examines motivations, expectations, actual experience and its evaluation and the role of the tour leader and guides. By drawing primarily on the results of qualitative research that examined the experience of film tourists and other people involved in the film tourism industry over a span of three years, I identified underlying motivations involved in the production and consumption of film tourism. The study found that pre-tour images of Lord of the Rings and its publicity surrounding the making of the films play a significant role in the formation of film tourists' expectations. The emotional relationship towards the films and the novel by J.R.R. Tolkien had motivated film tourists to seek a meaningful and sincere experience. Furthermore, the film and its making as discussed on the DVDs, further publicised myths like the authenticity of the film production itself and the experience of great meaning for one's personal life. Consequently, the study found that most film tourists put a high significance on the sincerity of the relationships within the tour community and with the tour leader and guide(s). The film location visit itself was experienced as highly rewarding but was significantly enhanced by the presence of the tour community ('fellowship'), reenactments and the physical presence on site. This embodiment was crucial for the overall experience as it further authenticated the location visit but also the journey itself as a worthy and spiritual endeavour. It was shown that the New Zealand image of 'green', 'clean' and 'exotic otherness' has been reinforced by multiple media portraits and matches many aspects of the Middle-earth image. All film tourists judged the use of New Zealand for the portrayal of Middle-earth as 'authentic' even if they knew about J.R.R. Tolkien's British background. Furthermore, they judged their film tourism experience as authentic even though the locations were used in a fictional setting. Thus the notions of object authenticity was explored and replaced with the concepts of existential authenticity and sincerity to shift the focus towards the active process of negotiation of authenticity in the tourism experience. To understand tourists' behaviour and motivation, notions of 'spirituality' and 'pilgrimage' were also employed. The study tourists undertook a meaningful and spiritually significant journey that was enhanced through the experience of embodiment and community which suggested parallels between the religious pilgrim and the secular film tourist. Both are on a meaningful journey to distant places and follow scripted guidelines while also creating their own experience. Embodiment played an important role. Furthermore, film tourists sought the community of other believers and were willing to 'follow in the footsteps' of film stars and crew when choosing which film locations and eateries to visit as they sought places that had attained an 'aura'.

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17

Girardi, Maria Junê. "Cultura e turismo: o roteiro turístico no centro histórico de Salvador: o Pelourinho." Programa de Pós-Graduação em Cultura e Sociedade da UFBA, 2007. http://www.repositorio.ufba.br/ri/handle/ri/10838.

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230f. Submitted by Suelen Reis (suziy.ellen@gmail.com) on 2013-05-09T18:00:03Z No. of bitstreams: 1 Dissertacao Maria Girardi.pdf: 157119 bytes, checksum: 68fd45babeb2006d32bd46355b096098 (MD5) Approved for entry into archive by Alda Lima da Silva(sivalda@ufba.br) on 2013-05-10T21:01:37Z (GMT) No. of bitstreams: 1 Dissertacao Maria Girardi.pdf: 157119 bytes, checksum: 68fd45babeb2006d32bd46355b096098 (MD5) Made available in DSpace on 2013-05-10T21:01:37Z (GMT). No. of bitstreams: 1 Dissertacao Maria Girardi.pdf: 157119 bytes, checksum: 68fd45babeb2006d32bd46355b096098 (MD5) Previous issue date: 2007 Esta dissertação examina sob a ótica da sustentabilidade as relações entre a cultura e o turismo no Centro Histórico de Salvador- CHS. Foi realizada com o método qualitativo, usando instrumentos de observação participante no estudo de caso: roteiro turístico do CHS. Complementadas com entrevistas com os representantes de segmentos do CHS como agentes e guias de turismo e os fóruns oficiais e privados da cultura e do turismo. A pesquisa analisa os elementos dessa relação, as implicações e as demais interações com o cenário levando em conta as dimensões do ambiente ecológico, social e o econômico. As quais condicionam o turismo e são compreendidas como bases do cenário cultural. No resultado dessa investigação destacam-se: primeiro, que o discurso constante nas políticas públicas não inclui em seu bojo a percepção sistêmica da atividade de roteiro turístico, e nem como elemento estratégico. Para o governo do Estado o roteiro é uma construção com dimensão unicamente privada e, por isso, não tem escopo no planejamento. Essa ausência impede o estabelecimento de parâmetros de sustentabilidade para a relação sistêmica da cultura e turismo. Em segundo, o Pelourinho é consumido como espaço simbólico da cultura negra e indígena e, nisso está presente tanto a gloriosidade quanto a contradição. A imagem que o senso comum tem do CHS é de ser um lugar não periférico e, por isso guarda e valoriza a cultura afro-descendente e a indígenas miscigenadas como bens globalizados. Os quais são decorrentes da trajetória de exclusão do sofrimento e da luta desses povos e, hoje alcançaram vínculos em diversos horizontes. E essa marca foi reforçada recentemente, em nome do desenvolvimento advindo do turismo, que manteve essa população ausente dos benefícios da revitalização do CHS. Nessa relação, o roteiro do CHS passeia no Pelourinho como um lugar dinamizado pelo acaso social que lhe ressignificou e, se somaram as ordens e edificações religiosas já presentes. Terceiro, o turismo ainda não flui como sistema e, suas relações com o ambiente são fragmentadas, míopes e se conduzem sem gestão sistêmica necessárias para atingir os resultados no turismo. As ações nessa esfera são políticas públicas para produções culturais a serviço da imagem mercadológica da cidade, como destino ideal com vistas a ações de desenvolvimento estratégico para o Estado. Essa realidade tem sido incapaz de estabelecer bases de sustentabilidade para as ações individuais e coletivas na relação cultura e turismo. E por último, as imagens dessa relação estão servindo mais como barreira para a contemplação dos bens simbólicos do que para a sua valorização e desenvolvimento. O cenário mostra um ambiente social frágil que induz o turista a não voltar para dar continuidade ao consumo de contemplar o patrimônio turístico do CHS. Essa pesquisa dá alguns indícios do processo de redução cronico nas possibilidades de produzir recursos e meios para criar o desenvolvimento sustentável dos bens turísticos de CHS. Salvador

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18

Коваленко, Олександр Вікторович, та Oleksandr Viktorovych Kovalenko. "Сучасний стан та проблеми підготовки гідів-екскурсоводів зі знанням іноземної мови". ГО «Львівська педагогічна спільнота», 2019. http://repository.sspu.edu.ua/handle/123456789/8286.

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Зазначено, що існує реальна потреба у кваліфікованих гідах-екскурсоводах які володіють іноземними мовами, із-за підвищення туристичного потоку з різних країн світу. Важливо також наголосити на необхідності підготовки фахівців туристичного супроводу (гідів-екскурсоводів) в психологічній освіті, що дозволить створювати комфортний в емоційному плані клімат для туристів, оскільки зміна звичних умов середовища є стресовим фактором для багатьох людей, а прямий обов’язок гіда-екскурсовода – допомога туристам в будь-який ситуації. It is noted that there is a real need for qualified guides who are fluent in foreign languages, due to the increased tourist flow from around the world. It is also important to emphasize the need for training of tour guides (guides-guides) in psychological education, which will create a comfortable climate for tourists, since changing the habitual environment is a stressful factor for many people, and a direct guide tour guide helping tourists in any situation.

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19

Xu, Ming. "Les interactions entre le tourisme et le développement durable à la lumière de l’analyse des guides touristiques. : Etude de cas en Chine." Thesis, Corte, 2015. http://www.theses.fr/2015CORT0004/document.

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Le tourisme est un secteur économique en plein développement et tend à intégrer, dans ses stratégies, la durabilité des sites. Le développement durable, visant l’amélioration de la qualité de vie de tous sans provoquer de résultats écologiques et socioculturels indésirables, pénètre peu à peu les sites touristiques. Or, les visites touristiques font intervenir un acteur clé, le guide touristique. Personne assurant le contact entre l’offre et la demande, il occupe une fonction essentielle pour assurer l’avancée du tourisme dans une direction durable. Face à l’absence de recherche en ce domaine, nous avons choisi d’axer la nôtre sur cette problématique, à travers une étude de cas en Chine. Trois objectifs de recherche ont alors été identifiés : comprendre le développement durable et les relations que celui-ci noue avec le tourisme ; explorer les rôles et les responsabilités des guides touristiques et leurs implications dans la promotion de la durabilité ; examiner les raisons pour lesquelles les guides touristiques exercent concrètement leurs fonctions en vue de soutenir le développement du tourisme durable. Suite à la revue de littérature et à l’application de la triangulation des méthodes dans cette thèse - les entretiens, l’observation participante et l’enquête par questionnaire -, nous recommandons d’orienter les pratiques de l’industrie touristique vers un développement sain et durable, en les hiérarchisant : 1) Perfectionner la certification, améliorer la formation, accroître le contrôle des guides touristiques ; 2) Promouvoir les fonctions de la Guilde des guides touristiques ; 3) Améliorer les conditions de travail des guides et renforcer l’éducation au développement durable auprès de tous les acteurs de cette industrie Tourism is a booming economic sector that tends to incorporate the sustainable sites into its strategies. Sustainable development, which in the strategy to improve the quality of life for all without causing adverse environmental and socio-cultural outcome, gradually come into sight. However, the tour guide plays a key role in the tourism industry. As a person who assures the contact between supply and demand, it has an essential function for the advancement of tourism in a sustainable direction. Given the absence of research in this area, we chose to focus ours on this issue based on a case study in China. Three research objectives were then identified: Understanding Sustainable Development and the relationships with tourism; exploring the roles and responsibilities of tour guides and their involvement in promoting sustainability; examining why the tour guides actually exercise their functions in order to support the development of sustainable tourism. After the literature review and application of triangulation methods in this thesis - interviews, participant observation and questionnaire survey -, we recommend to orient the practices in the tourism industry towards a healthy and sustainable development in a hierarchical structure: (1) Ameliorate the certification, optimize the training program, strengthen the control of tourist guides; (2) Promote the functions of the Guild of tour guides; (3) Improve the working conditions of guides and reinforce the education for sustainable development in this industry

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20

Zillinger, Malin. "Guided tourism : the role of guidebooks in German tourist behaviour in Sweden." Doctoral thesis, Östersund : Umeå : European Tourism Research Institute (ETOUR) ; Department of Social and Economic Geography, Umeå University, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1436.

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21

Alkilicgil, Erdem. "User Modeling In Mobile Environment." Master's thesis, METU, 2005. http://etd.lib.metu.edu.tr/upload/12606852/index.pdf.

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The popularity of e-commerce sites and applications that use recommendations and user modeling is increased recently. The development and contest in tourism calls attention of large-scale IT companies. These companies have started to work on recommendation systems and user modeling on tourism sector. Some of the clustering methodologies, neighboring methods and machine learning algorithms are commenced to use for making predictions about tourist&rsquo s interests while he/she is traveling around the city. Recommendation ability is the most interesting thing for a tourist guide application. Recommender systems are composed of two main approaches, collaborative and content-based filtering. Collaborative filtering algorithms look for people that have similar interests and properties, while contentbased filtering methods pay attention to sole user&rsquo s interests and properties to make recommendations. Both of the approaches have advantages and disadvantages, for that reason sometimes these two approaches are used together. Chosen method directly affects the recommendation quality, so advantages and disadvantages of both methods will be examined carefully. Recommendation of locations or services can be seen as a classification problem. Artificial intelligent systems like neural networks, genetic algorithms, particle swarm optimization algorithms, artificial immune systems are inspired from natural life and can be used as classifier systems. Artificial immune system, inspired from human immune system, has ability to classify huge numbers of different patterns. In this paper ESGuide, a tourist guide application that uses artificial immune system is examined. ESGuide application is a client-server application that helps tourists while they are traveling around the city. ESGuide has two components: Map agent and recommender agent. Map agent helps the tourist while he/she interacts with the city map. Tourist should rate the locations and items while traveling. Due to these ratings and client-server interaction, recommender agent tries to predict user interested places and items. Tourist has a chance to state if he/she likes the recommendation or not. If the tourist does not like the recommendation, new recommendation set is created and presented to the user.

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Daukšytė, Ieva. "Gidų pasirengimo vertinimas Kauno mieste." Bachelor's thesis, Lithuanian Academic Libraries Network (LABT), 2014. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2014~D_20140620_102000-68932.

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Šio baigiamo darbo objektas – gidų pasirengimas. Baigiamo darbo tikslas – apžvelgti gidų rengimo ypatumus Kauno mieste bei įvertinti turistų nuomones, apie gidų teikiamas paslaugas, gidų profesinius įgūdžius, gebėjimus. Tikslui pasiekti keliami šie uždaviniai: 1) Apžvelgti gido paslaugų kaip turizmo produkto dalies ypatumus; 2) Aptarti gidų profesinio rengimo pagrindus; 3) Ištirti Kauno miesto turistų nuomonę apie gidų paslaugas, gidų profesionalumą. Tikslui ir uždaviniams pasiekti naudojami šie tyrimo metodai: analizės, apklausos, matematinis – statistinis. Tyrimo metu nustatyta, jog geriausiai respondentų buvo įvertinti tokie gido paslaugų Kauno mieste rodikliai kaip prieinamumas, paslaugų kokybė bei informacijos sklaida; prasčiausiai - gido paslaugų įvairovė. Vertinant gidų specialiąsias žinias, pastebėta, kad geriausiai buvo įvertintos gidų retorikos, ekskursijų rengimo ir vedimo žinios, tuo tarpu prasčiausiai - psichologijos bendrosios gido žinios. Labiausiai respondentus tenkina gidų savojo temperamento ir nuotaikų valdymas, gidų pastabumas; netenkina - konfliktų prevencija ir valdymas. Anot apklaustųjų turistų, gidai Kauno mieste pasižymi, tvarkingumu, sąžiningumu, sąmoningumu, tačiau jiems trūksta kūrybingumo ir objektyvumo. Kauno miesto gidų paslaugos, lyginant su kitų Lietuvos miestų gidų paslaugomis respondentų vertinamos gerai. Visgi, Kauno miesto gidams, lyginant su kitų miestų gidais, trūksta profesionalumo, patirties, geresnio pritaikymo turistams, nuoširdumo... [toliau žr. visą tekstą] The finishing work - For guides and training system. Finishing work - an overview of the training system guides Kaunas city and evaluate the tourist views of the courier services, courier professional skills and abilities. In order to achieve the following tasks: 1) Discuss as a tourist guide for the specific characteristics of the product; 2) Analyze the professional preparation of the guides; 3) Perform the tourist city of Kaunas reviews / evaluations of the analysis. Objectives and targets, the following methods: analysis, surveys, mathematical - statistical. The study found that most respondents assessed the following guide for the city of Kaunas indicators of access, quality of service and information-sharing; worst - guide a variety of services. The evaluation guides expertise observed that most guide books were evaluated rhetoric tour preparation and conduct of knowledge, while the lowest - the psychology of the common knowledge of the guide. Most respondents satisfied with the courier's own temperament and mood management, guide attentiveness; not satisfied - conflict prevention and management. According to the respondents tourist guides in Kaunas has, regularity, honesty, awareness, but they lack creativity and objectivity. Kaunas city guides, as compared with other Lithuanian cities courier services respondents evaluated well. However, Kaunas city guides, comparison with other city guides, lack of professionalism, experience, and better application of tourists... [to full text]

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Yu, Xin 1956. "Conceptualising and assessing intercultural competence of tour guides : an analysis of Australian guides of Chinese tour groups." Monash University, Dept. of Management, 2003. http://arrow.monash.edu.au/hdl/1959.1/5637.

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van, den Born Remco Willem. "Guidentity : A guided journey through identification; exploring the case of international tour guides." Thesis, Uppsala universitet, Institutionen för samhällsbyggnad och industriell teknik, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-444605.

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Tour guides are often required to be a certain version of themselves while selling a particular state of mind to their guests. The job and its lifestyle suggest many influences on tour guides’ identities. Guiding involves working in an emotional environment, representing different groups simultaneously, wearing different ‘masks’ throughout a given working day, and living a unique lifestyle. By interviewing international guides leading active, multi-day, luxury trips, this study explores a broad range of factors that might influence their identity. It analyzed how their work context relates to their idea and sense of self, mainly as a tour guide but also what that means to their perceived place in the world as a person. The study found that the guides highly value the human connections in their job, and they have a strong sense of belonging to their co-leader community. They identify as separate from society by living a peculiar, dynamic, and challenging lifestyle, avoiding settling down. Moreover, they see themselves as socially competent, and they derive purpose and meaning from the job by assuming different roles that make a positive difference for the guests they encounter. The life satisfaction, self-esteem, and confidence that emerges is so gratifying that to a certain extent they forgive the unsustainable practices of their employer. However, the exposure to negative environmental impacts brings about many negative emotions, and even though they try, the minimal impact they individually have on reducing these impacts bothers them and negatively influences their well-being.

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Wagner, Jens. "Guides of the Falu Mine : Perceptions of Differences and Similarities onDomestic and International Visitors." Thesis, Högskolan Dalarna, Turismvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:du-11688.

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Industrial heritage tourism has been in focus for many academic studies and tourism is an alternative developmental tool for mines and contributes to their economic success. This thesis is about the Falu Mine in Dalarna, Sweden, which has World Heritage status since 2001 and is one of the biggest attractions in the region. Its history and cultural importance are reasons for the importance of preserving the heritage. The Falu Mine is under the management of the Great Copper Mountain Trust and one of their ambitions is to ensure the continuous popularity among domestic and international visitors. In order to gain a better understanding of the visitors and to find strategies to improve performance, a visitor survey has been conducted in the summer of 2011. It is the authors believe that the guides of the Falu Mine have the best available insight and that their perceptions help to add to the understanding about the visitors. Therefore, this thesis aims to explore the perceptions of the guides about their visitors, to investigate how the perceptions correspond to the statistical results and to study if there are any differences between domestic and international visitors. The mixed methods approach will increase the depth and accuracy of the results, by linking qualitative with quantitative data. The results show that differences between domestic and international visitors exist, both proven by interviews with the guides and the visitor survey. These differences occur in the factors, such as level of education of the visitors, group size and number of children in the group, knowledge of the visitors prior to and after the visit, sources of information and the fulfillment of the visitor expectations. The perceptions emphasize how these differences impact the guided tours. The guides of the Falu Mine have to be aware of those differences in order to adjust the tour accordingly, as well as the management of the Falu Mine can use this knowledge in order to identify strategies for improving performance.

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White, Peter A. "Intersextions, A Gentlemans's Guide, racialization, sex tourism and the global tourism industry." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ61514.pdf.

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Abril, Sellarés Maria. "Análisis de la Mediación Humana en espacios museísticos: la figura del Guía Turístico en el contexto de la ciudad de Barcelona." Doctoral thesis, Universitat de Barcelona, 2015. http://hdl.handle.net/10803/287165.

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La presente investigación arranca de una inquietud profesional y personal de la autora que, desde su profesión de guía de turismo y su formación en Humanidades, así como, por su etapa docente en el sector turístico, ha reconocido la carencia de un marco epistemológico y una falta de análisis de la actividad del guía de turismo en los espacios museográficos de la ciudad de Barcelona. Pocos son los autores que han hecho un estudio profundo sobre esta figura prestadora de un servicio turístico (Picazo, 2011; Blaya, 2004; Montaner, 99; Galí, 99), en consecuencia, la siguiente investigación constituye un análisis sobre la figura de un gestor turístico: el guía de turismo, de su actividad realizada en un marco concreto patrimonial como es el museo y del triángulo relacional existente entre museo –visita guiada – guía de turismo (en su rol de guía de museo). Para lograr los objetivos esta investigación se ha estructurado desde el ámbito del turismo, del patrimonio, y de la museografía, para intentar alcanzar una reflexión profunda, clara y definitoria de la figura del guía de turismo y de su actividad en el museo pasando por sus pilares del conocimiento tanto teórico como práctico, la relación directa con el visitante, los valores de la interpretación que realiza en las visitas guiadas (Picazo, 2011) y la relación con los gestores culturales que dirigen los museos a través de las visitas guiadas al público en general. Teniendo en cuenta que quedan fuera de este estudio las visitas pedagógicas y cualquier ámbito que no sea la ciudad de Barcelona. Para llevar a cabo esta investigación se han seguido tres grandes fases: La primera se basa en un análisis documental que fundamenta de manera científica una profesión que suele ser poco valorada e incluso olvidada por otros profesionales del sector turístico. Para ello se realizó un análisis sistemático de documentación científica de diversa índole (artículos, comunicaciones, revistas, entre otros) que versaban sobre el guía de turismo, las visitas guiadas en los museos y, la interpretación. La segunda se centra en el trabajo de campo desarrollado a través de cuatro instrumentos de investigación: un cuestionario a los guías de la ciudad de Barcelona, un cuestionario a los museos de la ciudad de Barcelona, un cuestionario a las Asociaciones Profesionales de Informadores Turísticos españolas (APIT) y dos entrevistas a directores gerentes del mundo del guía de turismo. Y, finalmente, la tercera consiste en el análisis de resultados y la obtención de conclusiones que permiten dar rigor, certeza y abrir nuevos campos investigadores. This research stems from a professional and personal interest to the author, from her profession of tour guide and training in the humanities, as well as for their teaching stage in the tourism sector, has recognized the lack of an epistemological framework and lack of analysis of the activity guide at the museum spaces of the city of Barcelona. Few authors have analyzed thorough study of the tourist guide (Picazo, 2011; Blaya, 2004; Montaner, 99, Galí, 99), therefore, the following research is an analysis of it when is working in a museum. To achieve the objectives this research has been structured from the field of tourism, heritage and museology to try to achieve a deep, clear and defining reflection of the position of tour guide and its specific activity within the museum spaces and its pillars of theoretical and practical knowledge, the direct relationship with the visitor, the values of the interpretation made on guided tours (Picazo, 2011) and the relationship with cultural managers who run museums across guided visits to the general public, given that this research is outside the educational visits and any area other than the city of Barcelona. This research is based on three pillars. The first is a systematic analysis of scientific documentation based of various kinds (articles, papers, magazines, etc.) which dealt with the tour guide, guided tours in museums and interpretation heritage. The second focuses on fieldwork developed through four research instruments: a questionnaire to tourist guide of Barcelona, a questionnaire to the museums of Barcelona, a questionnaire to the Spanish APIT (Asociación Profesional de Informadores Turísticos) and two interviews with business managers of tourist guide. And finally, the third, it’s the analysis of the results and drawing conclusions which allow to rigor, certainty and open new research fields.

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Curran, Kerrie Lea. "A tourist's guide to hyperreality destination : Disney." Thesis, McGill University, 1995. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=23199.

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This thesis chronicles an attempt to delve into the murky world of image and semblance, illusion and contrivance. The examination and especially the celebration of image and style--of simulation--throughout recent cultural debate is incisively expressed through the framework of popular culture. Walt Disney World, as a cultural artifact and profit-making commodity, is the consummate model of all the entangled processes of popular culture: a turbulent melange of aesthetic, ethical, and sociological concerns. America is Disney World; borne of fantasy and ubiquitous iconism. Our cultural atlas reverberates with the energy of cinematic, pulsating and seductive imagery; restrained and unfulfilled by the voyeuristic stance of the pseudo-event. This study registers a pilgrimage into the shadows of our own creative aspirations: how can we engage in exploring new possibilities for architectural making, addressing imaginatively and ethically the rupture of the fabric symbolically connecting the actor and the drama?

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ZAMBELLI, ELFASSI CATHERINE. "Tourisme et sante : le guide du voyageur." Aix-Marseille 2, 1993. http://www.theses.fr/1993AIX20195.

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Prod'homme, Sandrine. "Le touriste et l'étranger : images, visages et usages du guide." Versailles-St Quentin en Yvelines, 2005. http://www.theses.fr/2005VERS017S.

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Cette thèse propose une analyse sociologique des guides imprimés, incluant les usages, images et représentations par le touriste. Touriste signifie ici toute personne circulant (et non résidant en villégiature) à l'étranger et exprimant un désir d'ailleurs. Les guides ne sont pas seulement interrogés comme pratique culturelle incluant voyage et lecture mais plus précisément comme liens sociaux, permettant au touriste d'être plus loin ou plus proche des autochtones et de leurs compagnons de route. Objet circulant de main en main, texte éphémère, le guide est étudié comme clef du transport identitaire du touriste. Trois figures peuvent être observées. La première est celle de l'usager qui circule en groupe et qui vérifie le guide. Voyager et utiliser le guide sont vécus comme des quêtes culturelles. Pour le lecteur, voyager est d'abord une expérience individuelle vécue avec le conjoint. Chacun lit plusieurs guides, en discuter, prêter, emprunter sont nécessaires. Enfin, le voyageur qui dénie le guide, utile pour les autres. Confondant voyages et vie professionnelle, il a plusieurs guides en mains mais ne les emporte pas This study puts forward sociological analyses of guidebooks concerning their uses, pictures and images by the tourist. Tourist means anybody who travels (but not having a semi-permanent residence) abroad and expresses a desire for elsewhere. These topics are not only questionned as cultural practices which include travelling and reading but more precisely as social links. Guidebooks enable tourists to get further from and closer to the natives and to their travelfriends. An exchangeable object, a short-lived text, the guidebook is studied as the key component of the tourist's identity transport. Three faces can be observed. The first one is the user who travels in groups and who checks the guidebook. Travelling and using guidebook are seen as cultural quests and rewards. For the reader, travelling is above all an individual experience shared with a partner. Each one reads several guidebooks and to discuss them with friends, lending, borrowing are necessary. For the traveller, guidebooks are unmentionable, useful for the others. Mixing travels and professional life, he has many guidebooks in hand but never carries them out abroad

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Kroni, Prandvera. "Les fictions du tourisme albanais : des images et des lieux toujours en chantier." Thesis, Lyon, 2016. http://www.theses.fr/2016LYSE2138.

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La chute des murs et la mondialisation ont engagé de nouveaux pays à s’ouvrir au développement de leur secteur touristique. Au cœur des Balkans, l’Albanie, un pays ex-communiste, peu connue, voire totalement méconnue, représente à la fois une destination et un objet de recherche en angle mort en sciences sociales, un territoire laboratoire singulièrement stimulant pour rendre compte des modalités d’une « (re) mise en tourisme » dans un contexte d’économie de marché éminemment concurrentiel et ce, dans le plus vieux bassin touristique du monde. Ayant connue aux XIXème-XXème siècles ses voyages de découvertes et d’explorations, ses modernités touristiques avant la clôture de l’ère d’Enver Hoxha (1944-1991) interrompant l’évolution touristique, qu’ont en revanche ont connu ses voisins, l’Albanie sera confrontée à ses propres faiblesses en matière du développement touristique au XXIème siècle. Cette recherche vise à explorer l’épaisseur historique des pratiques touristiques - dans les contextes politiques successifs, permettant de pister depuis le XIXème siècle les éléments constitutifs qui ont progressivement fabriqué les lieux, les images et les discours d’une « Albanie touristique », constituant la matière d’une offre touristique aujourd’hui mobilisée par une pluralité d’acteurs et de ministères du Tourisme. S’appuyant sur une approche privilégiant un plan chronologique diachronique à travers des continuités et des perdurations du discours, ce travail dévoile la construction des premières représentations des voyageurs en Albanie au début du XIXème siècle, afin de dévoiler l’image et la communication touristique albanaise à la fois ancienne et contemporaine, s’appuyant sur une analyse textuelle et iconographique des guides touristiques et d’autres supports de communication. Tandis qu’une analyse quantitative par questionnaire mobilisant des images et des lieux permet de connaitre les représentations et les pratiques touristiques de la jeunesse albanaise au XXIème siècle, mettant l’accent sur des spécificités à travers un processus de construction et d’inversion des valeurs The fall of walls and globalization have appointed new countries to open to the development of their tourism sector. At the heart of the Balkans, Albania, a former communist country, little known, even completely unknown, present both a destination and a blind spot in social sciences topic researches, a singularly challenging laboratory territory in terms of "(re) development of tourism" in a highly competitive market economy context and, this one, in the oldest tourist area in the world. Knowing during the 19-20th centuries her discovery and exploration travels, her tourist modernity’s before the Enver Hoxha’s era (1944-1991), which interrupted tourist development, that however have experienced its neighbors, Albania will face to his own weaknesses in terms of tourism development in the 21th century. This research aims to explore the historical density tourism practices - in successive political systems, to track since the nineteenth century the elements that have gradually created places, images and discourses of a "touristic Albania", constituting the material of a tourist offer, mobilized today by a plurality of actors and tourism ministries. Based on an approach considering a chronological diachronic approach through continuities and loss of discourse, this research reveals the construction of the first representations of travelers to Albania in the early 19th century, in order to present the image and Albanian tourism communication, both ancient and contemporary, based on a textual and iconographic analysis of tourist guides and new communication media. Representations and tourism practices of the Albanian youth in the 21th century, mobilized in a quantitative analysis by questionnaire focused in characteristics and construction through a process of the inversion of values

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Jacobson, Jennifer Jean. "Assessment of tour guide training at the Cave of the Mounds." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005jacobsonj.pdf.

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Mahdavi, Zafarghandi Mahdi. "Iranian Female Tour Guides’ Perceptions of Working in the Tourism Industry." Thesis, Umeå universitet, Kulturgeografi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-125133.

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It is expected that tourism industry is one of the fields that can boost female employment and therefore, can help redress the balance and empower women in Iran. Equal opportunities in employment assist them for empowerment. Being a tour guide is one of these opportunities, although most jobs are created elsewhere, e.g. hotels and restaurants. But for this thesis, tour guides are important from two aspects: first, it is a challenging condition that you find out what you are capable of and second; it is not an extension of traditional domestic roles, and it is a new role for women in a male-dominated job market.This study aims to investigate how female tour guides perceive their roles in the tourism industry and the elements of these perceptions among their family, colleagues, and tourists who could serve empowering or disempowering.

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Francon, Marc. "Le guide vert Michelin, l'invention du tourisme culturel populaire." Paris 7, 1998. http://www.theses.fr/1998PA070082.

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Comment un industriel fabriquant des objets en caoutchouc est devenu un des leaders mondiaux de l'édition touristique en développant un système touristique complet de cartes et de guides. Le guide touristique mis au point, le guide vert, est assez conventionnel dans le choix des destinations qu'il propose mais promeut des formes originales de tourisme comme le tourisme industriel, le tourisme militaire, le tourisme écologique. . . Le guide aborde relativement superficiellement des aspects culturels vastes. Désireux de satisfaire le public le plus large possible, son approche des grands faits historiques est volontiers anecdotique et consensuelle. Le guide est une réalisation de qualité, il est réactualise régulièrement et sérieusement documente. Il est facile d'accès, soigneusement illustré de cartes et de schémas explicatifs. La langue qu'il emploie est simple et intelligible par tous, son approche pédagogique des faits culturels, du patrimoine. . . Le destine à la clientèle la plus large How a pneumatic factory owner has became one of the mondial leaders of touristic edition and how a logistic system has been built. The guide vert is a conventional guide for its choice of destinations and that guide also promotes some original forms of tourism such as industrial tourism, military tourism, ecological tourism. . . That guide deals with large cultural views. The goal of that guide is to touch as many people as possible. History is seen through anecdote. That guide is good value, very up to date, very well documented. It is easy to use, with beautiful pictures and maps. It is written in a clear language, using clear and educational methods : it is guide for any kind of tourists

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McIntyre, Phillip. "South African Tourist Guides - an enquiry into their status of employment." Master's thesis, University of Cape Town, 2014. http://hdl.handle.net/11427/4513.

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Botha, Christoffel Rudolph. "Tourist guiding in the global South : how “Incredible” is India?" Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/75565.

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Tourist guides are located at the coalface of the tourism industry and occupy an extraordinary position within the contemporary demand and supply chain, seeing that they have the ability to enhance, manage and orchestrate the tourists sought after “unique” experience through their interpretation and commentary on tour. Within this context, most regard the tourist guide as an “ambassador” and “custodian” of a specific country‟s destination image – with India being no exception. This dissertation explores the complexity and multifaceted-nature of the tourist guiding phenomenon in a global South context, by considering the tourist guide of India as an international tourist guiding best practice example. The investigation will also evaluate key components and practical areas of India‟s tourist guiding domain. That consists of the country‟s national tourism and tourist guiding environments, legislative and regulatory frameworks, educational and training components, quality assurance mechanisms, as well as all other integral functional areas associated with the sector. These various research areas, along with the genesis of guiding, the various roles and responsibilities of a tourist guide, and the contextualisation of “international tourist guiding best practice”, all form the main components of the dissertation. Dissertation (MSocSci)--University of Pretoria, 2020. Historical and Heritage Studies MSocSci Unrestricted

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Paštyková, Markéta. "Analýza nabídky průvodcovských služeb v turistickém regionu Jižní Čechy." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-165295.

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This work is about offer of guide services in touristic region South Bohemia. There are explained basic definitions of guide services. There are described main legislative regulations of guide services. There are presented important attractivities of touristic region South Bohemia. There is detailed description of guide services in this region. These guide services are then evaluated and improvements are suggested. There is also evaluated how is used potential for guide services of region.

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Keilman, Thomas. "Experiencing Science in Action: The Use of Exhibition Techniques in Guided Tours to a Scientific Laboratory." Thesis, Högskolan Dalarna, Vetenskapskommunikation, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:du-1160.

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The current paper presents a study conducted at CERN, Switzerland, to investigate visitors' and tour guides' use and appreciation of existing panels at visit itinerary points. The results were used to develop a set of recommendations for constructing optimal panels to assist the guides' explanation.

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MacLeod, Nicola. "How do self-guided trails contribute to the creation of tourist spaces?" Thesis, University of Greenwich, 2014. http://gala.gre.ac.uk/13352/.

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The published work and case for support which comprises this PhD thesis examines the field of self-guided trails and in particular addresses the research question: How do self-guided trails contribute to the creation of tourist spaces? The publications have been produced over a 13 year period and constitute a collection of conceptual and applied studies in the area. The body of work examines trails within the wider concept of the socio-cultural construction of place and their contribution to the formulation of static, themed settings is contrasted with their potential to encourage a more fluid and embodied approach to space where visitors are engaged with the places they visit. The case for support discusses the approach and methodology applied to the research, in particular the method of content analysis. It then goes on to examine the impact of the publications submitted, concluding that they have made a useful and original contribution to the tourism studies literature, in particular by exploring the experiential potential of trails and through the use of content analysis and typology-building to better understand this diverse sector.

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Peyratout, Jean. "Tourisme rural en montagne marocaine : les accompagnateurs en montagne /." Montpellier : Institut agronomique méditerranéen, 1999. http://catalogue.bnf.fr/ark:/12148/cb37079296c.

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de, Souza Pereira Candello Heloisa Caroline. "Design for outdoor mobile multimedia : representation, content and interactivity for mobile tourist guides." Thesis, University of Brighton, 2012. https://research.brighton.ac.uk/en/studentTheses/0de623b2-11d7-462b-aa8b-06433c9f78e7.

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The research reported in this thesis explores issues of information design for mobile devices, in particular those relating to selection and presentation of on-screen information and interactive functionality for users of mobile phones. The example domain is that of mobile tour guides for tourists, local people, students and families. Central to the research is the issue of multimodality, particularly the graphic and interaction design issues involved in viewing video, in combination with other media, on a mobile device, in an outdoor context. The study produced three main results: 1. An analytical framework for user-experience concerns in cultural heritage settings, 2. Design recommendations for outdoor mobile multimedia guides and 4. Refinements in methods for collecting and analysing data from fieldwork with visitors in cultural heritage settings. Those results were formulated for the use of mobile guide designers. The methodology used to inform and structure the work was Design Research, involving literature review and empirical work, including user trials of a prototype tourist guide developed in the project. The literature review covered areas of tourism, multimedia design, mobile HCI and existing mobile guides. Outdoor fieldwork exercises were carried out with three different cultural information sources - human tour guide, paper based guide and mobile guide app - in order to identify any problems that visitors might have and to gather requirements for the development of a mobile cultural guide. Qualitative analysis was applied to analyse the video observations and questionnaires completed during the tours. Requirements were grouped and analysed to give substantial information for a conceptual design. Personas and scenarios were created based on real participants and situations that occurred on the tours. A mobile guide prototype was developed and evaluated in the field with visitors. Qualitative analysis and descriptive statistics were used to analyse the data. Visitors were asked about their preferences among various multimedia design elements and answered a questionnaire on their experience. The elements that affect the user experience with outdoor mobile guides were categorised and organised into a framework. It became apparent that users' experience of technology (in this case the mobile tourist guide) and environment are affected by context, content and look and feel elements. This framework of user experience generated a design toolkit with a collection of recommendations for designers of such systems. The recommendations are described in context of usage and have a rating system with strength of evidence and confidence based on how often they appeared in the field works and solutions tested.

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Uherčíková, Radka. "Průvodcovské služby v památkách UNESCO na Moravě." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-197878.

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The diploma thesis is focused on current supply of guide services in the UNESCO cities in Morava region. Guide services in Třebíč are analysed more detailed. The main goal of the thesis is to find changes in supply of guide services, when the current situation is compared to the situation in 2005. I used the diploma thesis of former student of the University of Economics in Prague from 2005 for this comparison. The next goal is comparison of supply of guide services between each other UNESCO cities. In this comparison, the main attention is paid to Třebíč and its supply. It is analysed, how wide is the range of guide services and offer of language versions compared to other UNESCO cities in Morava region.

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Khornjamnong, Butsakorn. "Factors influencing the performance of tour guides in Thailand." Thesis, University of Bedfordshire, 2017. http://hdl.handle.net/10547/622542.

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The purpose of this study is to critically evaluate the performance of tour guides in Thailand and their impact on the tourist experience. The research objectives include a: review of the literature on service quality and tour guide performance; a survey of tourists’ expectations and satisfaction with tour guides in Thailand; a critical evaluation of tour operators’ and tourists’ perspectives on the variables that constitute a high standard of performance for tour guides; analysing how the performance of tour guides influences the experiences of foreign tourists; and understanding the attributes of tour guides that influence the satisfaction of foreign tourists. The sample in this research comprised 400 tourists in Thailand who were currently on or had previously been on a group package tour in Thailand within the past two years. The survey took place in 2014 between January 1 and July 31and was conducted in the cities of Bangkok and Chiang Mai. A convenience sampling technique was utilised, with respondents being requested to provide a range of demographic variables. Descriptive analyses of these variables were conducted to examine tourists’ demographic profiles in order to understand tourists’ characteristics and their behaviours. The results of the questionnaires were analysed using statistical methods including factor, regression and multivariate analyses. Based on the results, a tour guide service quality evaluating model (TGSQEM) was developed, composed of eight dimensions: reliability (informative); personal traits; empathy1 (service-oriented mind); assurance1 (knowledgeable); professionalism; attitude; assurance2 (able to generate an atmosphere of trust); and empathy. The results identified the various factors that affect tour guide performance whilst enhancing the understanding of the perceptions of tourists’ expectations of tour guide performance and associated service quality. Using quantifiable data, these were then calculated and plotted into a graph utilising the Important Performance Analysis (IPA) technique. This investigation of the variables that influence the service quality performance of tour guides in Thailand has subsequently been used to create a theoretical framework that can be utilized to enhance the service quality of tour guides and contribute to a more successful tourism industry in Thailand. The development of this model represents a furthering of the knowledge about the performance of tour guides and, whilst constituted in a specific cultural context, it is envisaged that it would have generic transferability to tour guiding elsewhere.

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McGrath, Gemma M. "Tour guides as interpreters of archaeological sites : heritage tourism in Cusco, Peru." Thesis, University of Surrey, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.419982.

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Tsan, Shu Yun, and 詹舒伃. "A study of Tourist Guides'' Employ ability in the Tourist Industry- A Case of Tour Guide to Japan." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/z92e9f.

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碩士 中國文化大學 勞工關係學系 103 Travel agency is a multi-services industry. Travel industry is characteristic of comprehensive, service oriented, public, non-rest, seasonal, high fixed-cost, non-elastic short term supply, intensive labor and capital, easily affected by market. These characteristics in travel industry make tour guides more important and need to be more professional. Employ ability means the ability to get a job at first time, maintain employed, transfer to another job and get a new job when inquired. This research points to explore what the abilities the tour guides need to have to help them get a job at first time, maintain employed and transfer to another job. This research is expected to be a reference for employer in this industry for selecting and cultivating guides. After reviewing and analyzing documents, generalize and integrate common works and professional abilities of tour guides. Draft some main points to conduct a deep interview. The content of interview includes the works of tour guide, the professional knowledge that a tour guide needs, customer services, problem solving, illustration, communication, leadership and language ability. Through interview to conclude the employ ability that a tour guide needs. In this research, there are 11 tour guides of Japanese line in travel industry finished deep interview. Use Qualitative Research Method and Grounded Theory to analyze interview of these 11 tour guides, and in advance generalize and integrate the potential personality and abilities need to be equipped with of tour guide in travel industry to understand the employ ability that the tour guide needs.

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Jesus, Ana Margarida Águas de. "Tourist guide - SW Portugal: aplicação para dispositivos móveis." Master's thesis, 2013. http://hdl.handle.net/10400.6/2808.

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O Projeto apresenta-se segmentado em duas partes distintas mas indivisíveis, a primeira de natureza teórica, e a segunda de carácter prático e experimental. A primeira parte tem como objetivo apresentar, definir e explicar um conjunto de conceitos fundamentais para uma correta contextualização e clarificação da segunda parte. Inicialmente é clarificada a importância das aplicações no mercado e na vida do utilizador, bem como o seu processo de desenvolvimento. É destacada também a forma como a interface deve ser pensada de modo a facilitar a sua utilização e tendo em conta a interação com o utilizador. Para além disso apresenta a importância da aplicação como ferramenta de marketing e a forma como é usada em estratégias de comunicação. É também feito um breve estudo sobre alguns aspetos a ter em conta durante a construção do projeto da aplicação, tais como a marca, cor, tipografia e signo. Finalmente, a segunda parte, que tem um carácter prático e experimental, é destacado o tema do projeto e é afirmada toda a metodologia e os conceitos relevantes na execução da aplicação “Tourist Guide – SW Portugal”. The project is segmented into two distinct but indivisible parts, the first one of a more theoretical nature, and the second one transmitting a more practical and experimental vision. The first part aims to introduce, define and explain fundamental concepts for a correct contextualization and clarification of the second part. Initially it clarifies the relevance of the applications (apps) in the market and in the user’s life, as well as their development process. It is also highlighted how the interface should be considered in terms of the usability and taking into account the user interaction. Furthermore, it’s shown the importance of the app as a marketing tool and the way it is used in communication strategies. Moreover it has a short study about some facts to take into account during the construction of the app design, such as the brand, colour, typography, and sign. Finally, the second part presents a practical and experimental view emphasizing the theme of the project and stating the methodology and the relevant concepts in the execution of the application "Tourist Guide - SW Portugal".

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You, Huei-Mao, and 游輝懋. "Investigation of Tourist Guide Service Features- a Comparative Analysis in Taiwan and China Tourists." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/q4632v.

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碩士 國立虎尾科技大學 工業工程與管理研究所 100 A tour on two-day weekend already has become a Taiwan normal leisure style; in addition, the government allows Mainland China tourists to visit Taiwan in 2002. Those facts boost the Taiwan tourism industry. The number of tourists who visited Taiwan reached a highest record of 6,080,007 in 2011, and most of them came from Mainland China. The tour guides are the backbone of the tourism industry, and they should understand the expected tour guide service features from their customers; therefore, they can provide better service. There are 6 tour guide service features were considered in this research, including the tour bus, scenic spots, custom and tradition, restaurants, accommodations, and shopping tour arrangement. Total 80 questionnaires were collected from local Taiwan tourists and Mainland China tourists. First, descriptive statistics was used to describe the characteristics of those tourists. Afterward, SPSS software was used to perform T-test to distinguish important tour guide service features between Taiwan tourists and Mainland China tourists. The result shows that restaurants and scenic spots are considered the most important tour guide service features by Taiwan tourists, and the tour bus and scenic spots were considered the most important tour guide service features by Mainland China tourists. The expected tour guide service features with significant difference between Taiwan and Mainland China tourists are the tour bus and shopping tour arrangement.

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hui, lin yao, and 林耀輝. "A Study of Tourist Amusement Location Traffic Guide Graphical Preferred." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/20485667582879511412.

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碩士 亞洲大學 經營管理學系碩士班 95 Rests on second since the implementation week the system, the people major part is engaged in the domestic traveling using the week leave of absence time, but the major part traveling is take uses for oneself the automobile to drive the traveling as the transportation vehicle. Drives the vehicles when the path, is must depend in the street each kind of transportation informational sign, provides each kind of information which the vehicles driver needs. But the traffic signal transmits the visual news, has simply, the intelligible clear significance to want, must not be able to affect user's attention. On the present our country path goes sightseeing tours the area traffic signal sign is the basis promulgates “the road traffic symbol graticule signal establishment rule” in 2006 the establishment, has regarding the symbol design aspect in detail has the unification stipulation. Therefore the presente in figures and diagrams traffic signal should the central committee and the regional county city institution coordinates mutually, will symbolise together designs and establishes conforms to the nation together or the regional unique graph sightseeing tours the area traffic signal sign, but the domestic various paths are hanging the sightseeing symbol sign actually to do things their own way, the corporate planning, affects domestic, outside the tourist to travel the wish. This research in view of traffic signal's graphics symbol, discusses its graph significance whether can the correct transmission understand, by the questionnaire analysis, will supply the unit concerned to establish the consideration in the future. The findings discovered that the domestic present sightseeing tours the area traffic signal sign design to be too simple, foreign tourist not clear Chinese symbolised that the sign instructs the content, our country tourist not clear distance and the sign sign instructed the area provides rests the shape. The partial present sightseeing tours the symbol graphical representation tours the area uses to design excessively simply, the average person is not easy to understand that the graphical representation content meaning, loses the graphical representation exhibit design original intention; The Japanese present part sightseeing tours graphical representation of the area traffic signal recognition, after our country being interviewed tourist questionnaire survey, its analysis value responded that for does not like the graphical representation content to suppose most haggles over fancy, the being interviewed tourist feels cannot accept.

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Yu, Jhao-Ching, and 余昭慶. "A smart tourist guide system for public transportation in Kaohsiung." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/41543831373993284950.

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碩士 國立屏東商業技術學院 資訊管理系(所) 101 Existing navigation systems are usually designed for driver. For those unable to drive such as new comer or travelers, public transportation systems are essential gateways for participation in metropolitan activities. We have derived transfer requirements for our designs by analyzing “how to arrive at destination” for new comers who need to use public transportation systems in Kaohsiung. In our research, four types of transfer patterns in public transportation system are identified. We develop a smart tourist guide system in Android mobile. The system models tourist planning and navigate tourists to their respective destinations by public transportation. The system can extract the destination information embedded in a QR Code. Experimental result shows that this system is able to obtain routes in real-time.

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HUANG, YI-SHENG, and 黃億勝. "An Exploration of Service Quality of Inbound Tourist Groups: A Case of Tour Guide of Muslim Tourists." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/8uww8v.

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碩士 健行科技大學 國際企業經營系碩士在職專班 105 Abstract The purpose of this study is to explore whether the information provided by the tour guides in the inbound tourist groups meet the actual requirements of the Muslim travel market and how to improve it if not. The survey is regarding the travel market of Muslim that the tourism industry has been urged to actively pursue by the new government. In this study, a qualitative study was conducted. The interview was conducted by interviews with tour guides; six tour guides who had actually gave tours to the Muslim groups. Through in-depth interviews, the unique religious beliefs and customs of Muslim were brought into all the aspects of eating, housing, transportation, travel, shopping and entertainment to meet the requirements of the travelers. There are more stringent requirements for Muslim tourists due to their doctrine. From the survey a lot of valuable practical experience have been learned and found that the preparation for the visit of the tourists was insufficient in Taiwan. However, there are significant improvements on the quality of the tourism for Muslim tourists in Taiwan under the new government''s attention. For example, Chinese Muslim Association organizes tour guide training specifically for Muslim tourists and certificates mosque restaurant to build a Muslim friendly environment. Many hotels are willing to set the mark indicating the direction of Mecca and make special arrangements for Muslim travelers to enjoy breakfast in an independent space. More and more attractions are willing to set up prayer rooms for Muslim travelers. The general populations in Taiwan also gradually understand the Muslim doctrine; no longer think that they are just the folks who do not eat pork only, which makes the work of the tour guide much easier to serve the Muslim travelers, also makes the global Muslim community recognizing Taiwan a friendly environment, suitable for Muslim travelers to travel. Because of the small number of Muslims in Taiwan, which leads to that the people generally do not understand Muslim, coupled with the tour guide pre-training did not specifically for the Muslim tourists, the practice tour guides generally do not understand the Muslim tourists; therefore, the service to the Muslim tourists could not be good. By the study, we hope to provide practical experience and skills allowing the relevant units strengthen pre-employment training and continue to increase on-the-job trainings, so that the tour guides can quickly understand the Muslims and able to provide better tourism services to the target market groups.

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Dissertations / Theses on the topic 'Tourist guide'

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