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Journal articles on the topic 'Tourist guide'
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1
Pusparani, Pusparani, Arief Faizal Rachman, M. Husen Hutagalung, Surya Fadjar Boediman, and Mimi Enggriani. "The Role of Tour Guides in Enhancing Tourist Experience and Satisfaction at Taman Mini Indonesia Indah Jakarta." TRJ Tourism Research Journal 9, no. 1 (2025): 29. https://doi.org/10.30647/trj.v9i1.275.
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This study aims to analyze the impact of tour guides' interpersonal communication on tourists' experiences at Taman Mini Indonesia Indah (TMII), with tourist satisfaction as a moderating variable. The research uses a quantitative method with a descriptive and causal design. Data was collected through questionnaires distributed to 200 tourists visiting TMII who were directly involved in guided tours. The data analysis technique used is Smart PLS to test the relationships between variables. The results show that interpersonal communication of tour guides has a positive and significant effect on tourists' experiences, and tourist satisfaction serves as a moderating variable that strengthens this relationship. Open, friendly, and clear communication from the tour guide can enhance tourist satisfaction, which in turn improves tourists' experiences. This study concludes that the quality of communication between tour guides and tourists plays a crucial role in creating a memorable and satisfying tourism experience. Recommendations for TMII management include placing more emphasis on interpersonal communication training for tour guides and optimizing the system for measuring tourist satisfaction. Tour guides are encouraged to continuously improve their communication skills, while tourists are advised to actively participate in interactions with tour guides for a more enriching tourism experience. Keywords: Interpersonal communication, tourist satisfaction, tourist experience, tour guide
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Luong, The-Bao, and Kaohsiung University of Hospitality and Tourism Kaohsiung Taiwan National. "Examining The Relationship Between The Roles Of Tour Guides, Their Service Quality, And Tourists' Behaviour In Ho Chi Minh City, Vietnam." JOURNAL ON TOURISM & SUSTAINABILITY 6, no. 2 (2023): 59–74. https://doi.org/10.5281/zenodo.8044862.
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An important role played by tour guides on group tours is to ensure a safe and enjoyable trip; however, research focusing on their role in the field of tourism is still limited. Among tourists' behavioural intentions and satisfaction with tour guides, this study demonstrates the new role of tour guiding service quality. The data were obtained from 317 Vietnamese tourists who participated in domestic package tours. A positive correlation has been found between the tour guide's performance and the level of tourist satisfaction, as well as between tourist travel intentions and the quality of the tour guide's service. There is a substantial correlation between tourist satisfaction and tour guide performance, with service quality as an effective mediator in this relationship. The results provide insight into practical implications for tour guides to improve their capabilities and show how important tour guides are in group package tours. Tour operators need to enhance tour guide services and performance to maximize tourist satisfaction and optimistic tourist behaviour intention.
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Kopczak-Wirga, Anna. "Kłopotliwe dziedzictwo w turystycznym kontekście. Opolscy przewodnicy i ich strategie narracji o tym, co nieobojętne społecznie." Kultura i Społeczeństwo 68, no. 1 (2024): 149–69. http://dx.doi.org/10.35757/kis.2024.68.1.7.
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The article aims to show the dissonant heritage of Opole from the perspective of tourist guides. Its first section shows the dissonant heritage in relation to tourism, especially cultural tourism, heritage tourism and dark tourism. The role of the tourist guide in constructing narratives about difficult heritage is then considered. Empirically, the article endeavours to identify the elements of Opole’s dissonant heritage discerned by tourist guides, and the ways of telling tourists about them. Ten qualitative interviews were conducted with Opole guides. Analysis of the narratives reveals that the dissonant heritage of Opole is perceived by the guides from several perspectives. This primarily means their own, entangled in the social characteristics of the guide (e.g. national identity), in the context of the specificity of the group that the guide is showing round, and in the context of their reactions to the guide’s stories or sites visited.
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Yu, Yao Hua. "Study on Intelligent Augmented Reality Tourist Guide Application Based on Android Smart Phone." Applied Mechanics and Materials 668-669 (October 2014): 1399–402. http://dx.doi.org/10.4028/www.scientific.net/amm.668-669.1399.
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This paper presents a study of an intelligent augmented reality tourist guide application aiming to run on Android smart phones. The strategy for positioning the target scene and intelligent planning strategy of tourist routes are proposed. Some important parts in the system implement stage are also described in detail. The results of a follow-up user study show that the intelligent augmented reality tourist guide application is very helpful for tourists, particularly enhancing self-guided tours and improving tourists’ experience in their touring.
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Ozali, Imam, Charles An, and Haris Haris. "Peningkatan Kapasitas Pramuwisata dengan Sosialisasi Travel & Airline Terminology di Tanjung Pinang." Jurnal Abdimas Transportasi & Logistik 1, no. 1 (2021): 36. http://dx.doi.org/10.54324/j.atl.v1i1.591.
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The role of the tour guide is very important and very much determines the success of the tourists who will visit. With a professional tour guide, tourists who visit will bring a good impression. A good guide is the one who usually guides and takes tourists to tourist objects by paying attention to charm, courtesy and honesty. For this reason, tourist visits feel at home or not apart from objects, but what is equally important is the role of tour guides. A tour guide is a person in charge of providing guidance, information and directions on attractions or dimensions. However, during the covid-19 epidemic, the world of tourism suffered a heavy blow where all tourism sectors were severely affected which in turn would affect the Tour Guide. Therefore, the tour guides are required to be more creative and innovative by contributing all their thoughts so that they can survive in the covid-19 epidemic situation. Tour guides cannot be separated from the world of Air Transportation, because in the Tanjung Pinang City Tour Guide Capacity Building, resource persons provide material about Travel & Airlines Terminology from the perspective of the world of tourism. Thus, it can increase the understanding of tour guides about the world of aviation, so as to be able to provide satisfying services to tourists.
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László Márkus, Zsolt, and Balázs Wagner. "GUIDE@HAND: Digital GPS Based Audio Guide that Brings the Past to Life." Digital Presentation and Preservation of Cultural and Scientific Heritage 1 (September 30, 2011): 15–25. http://dx.doi.org/10.55630/dipp.2011.1.2.
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In the digital age the internet and the ICT devices changed our daily life and routines. It means we couldn‟t live without these services and devices anywhere (work, home, holiday, etc.). It can be experienced in the tourism sector; digital contents become key tools in the tourism of the 21st century; they will be able to adapt the traditional tourist guide methodology to the applications running on novel digital devices. Tourists belong to a new generation, an "ICT generation" using innovative tools, a new info-media to communicate. A possible direction for tourism development is to use modern ICT systems and devices. Besides participating in classical tours guided by travel guides, there is a new opportunity for individual tourists to enjoy high quality ICT based guided walks prepared on the knowledge of travel guides. The main idea of the GUIDE@HAND service is to use reusable, and create new tourism contents for an advanced mobile device, in order to give a contemporary answer to traditional systems of tourism information, by developing new tourism services based on digital contents for innovative mobile applications. The service is based on a new concept of enhancing territorial heritage and values, through knowledge, innovation, languages and multilingual solutions going along with new tourists‟ “sensitiveness”.
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Trifonova, Z. A. "Tour guides as a creative community of regional tourism industry: Territorial analysis of certification results." Services in Russia and Abroad 17, no. 3 (2023): 92–103. https://doi.org/10.5281/zenodo.8145370.
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<em>The article analyzes the activities of tour guides, including from the standpoint of their creative activity. Tour guides are considered as a creative community of the regional tourism industry. They interact with representatives of the tourism industry and can create new tourist routes and excursions. In 2022, mandatory certification of tour guides has started in Russia. For the first time, the article presents a spatial analysis of its results, assesses the number of certified tour guides and guide-interpreters in Russian regions comparing with the tourist flows. Analysis of the mandatory guide certification allowed grouping the regions of the Russia in five categories by their provision with certified tour guides and guide-interpreters. The total number of certified tour guides and guide-interpreters in the country by June 1, 2023 does not exceed 4,500 people. The average provision of certified guides and guide-interpreters in Russia is 0.2 units per 1000 tourists. Mandatory certification of guides gives the understanding the total number of guides and guide-interpreters operating in the regions of Russia. Before the introduction of the certification procedure at the federal level, information about the number and qualification of active tour guides could be provided by tourist information centers, authorities, and less often - by experts. The article identifies successful practices for certification of tour guides in the leading regions and considers the ways for their interaction with the tourism industry. The analysis shows that certification is most effective in regions where a community of guides has been formed and actively interacts with the tourism business and regional authorities.</em>
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Robi'in, Bambang, Arif Ardy Wibowo, Vera Yuli Erviana, Iis Suwartini, and Gibbran Prathisara. "Training on Making Cooperation Proposals and Tour Guides for Purbayan Tourism Village Management, Kotagede, Yogyakarta." ABDIMAS: Jurnal Pengabdian Masyarakat 6, no. 4 (2023): 4570–77. http://dx.doi.org/10.35568/abdimas.v6i4.4021.
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This community service aims to strengthen The Purbayan Tourist VIillage about cooperation proposals and tour guides. The Purbayan Tourist Village boasts a diverse range of tourism potential, spanning from craft tourism, historical tourism, culinary tourism, to exploring cultural heritage sites. This diverse tourism potential necessitates effective management of the Purbayan Tourist Village. The existing challenge lies in relying on tourists to visit the Purbayan Tourist Village and a lack of understanding in the tour guiding process. Community engagement is targeted towards the Purbayan Tourist Village management to be more proactive in attracting tourists by offering collaboration proposals to potential agencies and implementing added value through tour guides. The community engagement methodology began with preparation and socialization on August 5, 2023. It was followed by a collaboration proposal-making training on August 12-13, 2023. Next was the tour guide training on September 29, 2023, culminating in an evaluation for improvement and performance enhancement in the future. The results of the conducted training showed an increase in understanding the collaboration proposal-making process and tour guiding. Both trainings received positive responses from the Purbayan Tourist Village management, with an understanding increase of 58.21% for the collaboration proposal-making training and 46.05% for the tour guide training. With these two trainings, the Purbayan Tourist Village management will be better prepared to develop the existing tourism potential in the Purbayan Sub-district and drive the local economy for the surrounding community.
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KARA, Dilek, Benan KURT, and Mehmet Emre GÜLER. "A Qualitative Research on Determining the Perceptions of Tourist Guides on Development of Economy and Technology." Journal of Yaşar University 17, no. 66 (2022): 517–37. http://dx.doi.org/10.19168/jyasar.1066215.
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Developing technology affects the tourism industry as well as many industries. Tourist guiding, which is one of the important professions of the sector, is also among the professions affected by these developments. Today, technological guides such as mobile guide, robot tourist guide, and audio-guide serve tourists. In this study, it is aimed to determine the perceptions of tourist guides towards the use of technology within the scope of Technology Acceptance Model (TAM). In accordance with the purpose of the study, in-depth interviews were conducted with twenty participants working as guides in the tourism sector in Turkey. Within the scope of the research, it has been tried to determine the opinions of the guides on the use of technology in the tourism sector and their suggestions on this subject. In this context, the data obtained from the participants were analyzed in the Maxqda Analytics Pro 2020 program. In the research findings, firstly it was revealed that the use of technology by guides has important consequences for the tourism sector, tourists and also guides. Secondly, the relationship between the attitudes of the guides towards the use of technology and their actual behaviors was tried to be revealed. Finally, in the study, it was tried to present a perspective on the use of technology to individuals who want to work in this field by giving place to the new generation guides and the suggestions of the participants on the use of technology.
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Ferika, Özer SARI, and Can AY Yaşar. "THE IMPACTS OF COVID-19 ON THE TOUR GUIDING IN AEGEAN REGION." Socrates Journal of Interdisciplinary Social Studies 9, no. 31 (2023): 71–88. https://doi.org/10.5281/zenodo.8151069.
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The pandemic has affected humanity very seriously. Many sectors have stopped or minimized their operations because the pandemic has been bringing some necessities to prevent the spread of the virus. One of the most affected sectors by Covid-19 disease is tourism industry. Services in many areas of tourism such as transportation, food and beverages, accommodation and entertainment have come to a standstill. This study aims to reveal the impacts of Covid-19 and identify the factor structure of tourist guides’ perceptions related to the effects of this pandemic on their profession. Tourist guides in the Aegean region were reached through an e-survey within the scope of obtaining information about their perceptions. There are 2260 tourist guides from “Aydın Chamber of Tourist Guide”, “Muğla Chamber of Tourist Guide” and lastly “İzmir Chamber of Tourist Guide” in the Aegean region. In this context, it is reached, 183 tourist guides from the 1564 active tourist guide. Answers from the tour guides were analyzed via the SPSS computer program. In line with these data analyses, the factor structure is created and suggestions are listed.
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Paatlan, Sandeep, and Pramod Gupta. "The Importance of Multilingual Skills in Tourist Guiding: Meeting the Needs of Global Travelers." Journal for Studies in Management and Planning 7, no. 9 (2023): 1–8. https://doi.org/10.5281/zenodo.14775325.
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<em>As tourism becomes more globalized, effective communication by tourist guides with diverse visitor groups stands as essential for both visitor satisfaction and destination reputation. This research investigates how multilingual capabilities enable tourist guides to meet the language and cultural requirements of international visitors. Tourist guides with multilingual abilities not only help overcome language obstacles but also significantly improve tourism experiences by increasing accessibility and inclusivity while tailoring services to individual needs. The research employs mixed-methods research to combine international tourist surveys with professional guide interviews to analyse multilingualism benefits and challenges in the tourism profession. The research shows that multilingual abilities produce better tourist interaction while strengthening cultural bonds and decreasing misunderstandings. Tourists reported greater satisfaction with guides who communicated in their native language which underlined the emotional and cultural benefits of these exchanges. </em> <em>The research indicates that tour guides must undergo ongoing language education and adjust to different language preferences among tourists. The study ends with a focus on multilingual training programs as essential for guides while pointing out their impact on inclusivity and global competitiveness within the tourism sector.</em>
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Firdaus, Musnadil, Slamet Wiyono, Dwi Intan Af'idah, and Muhammad Fikri Hidayattullah. "Aplikasi Pemandu Wisata Berbasis Android Untuk 10 Wisata Bali Baru." Jurnal Informatika: Jurnal Pengembangan IT 9, no. 1 (2024): 62–71. http://dx.doi.org/10.30591/jpit.v9i1.6461.
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Tourism has a very significant role in the Indonesian economy. In 2016, the Indonesian government prioritized 10 tourism destinations as "10 New Bali Tourism". However, tourists often face difficulties in finding accurate and efficient information about public facilities at tourist attractions. To overcome this problem, this research aims to develop an Android-based tourist guide application. This application is designed to help tourists find facility information quickly and accurately. This research was carried out through a series of stages, including design, analysis, design, implementation, testing and application maintenance. The result of this research is the development of a tour guide application that is useful for tourists. This application makes it easy for them to find accurate information about public facilities around the tourist attractions they visit. Unit testing of this application shows that no errors were found in the application functions. Usability test results were also very positive, with 88% of tourist users stating they were willing to use this application again in the future. This shows that this tour guide application has succeeded in providing an effective solution to the problems faced by tourists in searching for information on facilities at tourist attractions. Thus, this application can be a valuable tool in enhancing the tourist experience and supporting the growth of the Indonesian tourism industry. This research has produced an Android tourist guide application to facilitate travelers in finding public facilities at the "10 New Bali Tourism" destinations. With an 88% user satisfaction rate, the main contribution involves improving the traveler experience, supporting the growth of the tourism industry, and making a positive contribution to the Indonesian economy.
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Widarti, Erni, Dadang Eman, and Suyoto Suyoto. "User-centered Design for Mobile Apps Guide Service Heritage Tourism in Indonesia." International Journal of Interactive Mobile Technologies (iJIM) 14, no. 16 (2020): 87. http://dx.doi.org/10.3991/ijim.v14i16.11312.
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Heritage tourism is a tourist trip by visiting places that have historical and heritage value as a tourist attraction. In this study selected three locations in Indonesia are Yogyakarta, Bandung, and Bali. The tourism phone application is an application service tour guide encourages tourists to get information on the journey of heritage tourism. With this application, the user chooses the tourism package according to the area that the user wants to visit. Heritage tour guide application uses the user-centred design (UCD) method. UCD is an iterative design process in which designers focus on the users and their needs in each phase of the design process. This application makes it easier for tourists because it is a tool for carrying out heritage tourism trips. Tourist can access routes, and tourist destinations will be addressed in the Heritage journey. The results of the design of tour guide services with a confidence scale of 95% intervals, which showed this study was successful in designing tour guide services that were in line with user expectations.
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Savitri, Dian, and Amalia Saleh. "Élaboration d’un guide touristique basé sur la culture de Jakarta pour des Francophones." Digital Press Social Sciences and Humanities 3 (2019): 00017. http://dx.doi.org/10.29037/digitalpress.43290.
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<p class="Keyword">Being capital of Indonesia,
 Jakarta is the center of government, trade and business. It is also the largest
 city in Indonesia that has large shopping centers that is why it has become the
 paradise for tourists who love to shop. Yet it has tourist places with cultural
 values that are as interesting as shops. It is regrettable that this is not
 well known by tourists. It is necessary that they have a tourist guide on
 Jakarta. A tourist guide or travel guide is a book that contains information
 about specific places, a region or a country and that can help tourists to make
 the discovery. It also makes it easier for them to find important, simple but
 useful information. In addition, it is a means to promote a country’s tourism
 wealth. In Jakarta, it is difficult to find tourist guides who can speak in
 French, but the number of Francophones who are in Jakarta is significant. Thus,
 this research aims to create a travel guide for Francophones who are in Jakarta
 or who will discover Jakarta. It is a research and development (<i>recherche et développement</i>) whose data
 are derived from surveys of Francophones in Jakarta, tourist documents as well
 as interviews with a guide and staff of the Ministry of Tourism of Jakarta.</p><p class="Abstract">
 
 
 
 </p><p class="Keyword"><br></p>
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Chikuta, Oliver, Forbes Kabote, and Nyasha Chikanya. "Tour guides experiences with tourists with disabilities." European Journal of Tourism, Hospitality and Recreation 8, no. 2 (2017): 130–39. http://dx.doi.org/10.1515/ejthr-2017-0012.
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AbstractThe market of tourists with disabilities consists of a sizeable percentage of total tourism and is rapidly growing globally but little is known about tour guides experiences with them. These tourists with disabilities seem to have less holiday offers thereby reducing the frequency of tour guide encounters with them. While most tourism literature supports tour guides and their contribution to tourist experience, very little research is done in developing countries to show experiences of tour guides with tourists with disabilities. There is a knowledge gap of how the interactions between the guide and tourists with disabilities participating in the guided tours influence the tour guides’ experience. Using face to face interviews and focus group discussions with tour guides the study sought to establish people with disabilities types of holidays, concerns they raise during tours and challenges encountered by tour guides when touring with PwD. Non-probability, namely convenience and judgemental sampling methods were followed to pick tour guides from museums and national parks. Study results revealed the activities that tour guides are offering people with disabilities, guides’ own choice of activities for tourists with disabilities and the challenges faced by tour guides in the provision of those activities. The study concludes that the guiding industry has inadequate information about tourists with disabilities and thus is failing to fully serve the market. Lastly the study provides a set of recommendations that can be used by the tour guiding industry in order to effectively serve the market of tourists with disabilities.
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Tursunovna, Alimova Kamola. "Electronic guide-translator program for independent tourists." International journal of linguistics, literature and culture 7, no. 6 (2021): 499–505. http://dx.doi.org/10.21744/ijllc.v7n6.1976.
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The article discusses the creation of a multimedia electronic guide-translator program, which includes an electronic catalog and an audio description of a tourist object, as well as electronic functions for a convenient stay of a tourist in Uzbekistan. The paper presents the priorities of the multimedia electronic guide-translator program in the development of domestic tourism and the creation of an innovative approach in the tourism environment that facilitate the travel process by improving the quality of the development of the tourism sector in the Republic of Uzbekistan and providing services to visiting tourists.
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Lesmana, Fanji, Elly Malilah, and Rini Andari. "Wellness tourism: social-based tourism strategy in the covid-19 era in Bandung good guide." Jurnal Pariwisata Pesona 7, no. 2 (2022): 290–97. http://dx.doi.org/10.26905/jpp.v7i2.7268.
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This research aims to analyze how Bandung Good Guide can present tourist packages/activities during the COVID-19 pandemic circumstances. This research took place in Bandung, from September to November 2021 and uses a qualitative descriptive approach, also previous academic literature studies that address wellness tourism and the social economy. During the pandemic, the government has various programs in controlling the spread of the COVID-19 virus by restricting people's movements, prohibiting people from traveling far, and closing tourist attractions, which feels like the end of the tourist travel industry. But for people who called Bandung Good Guide, initiating a new tourism business concept, they created a travel program called “everyday tour”. Where the tour runs every day with a different theme and topic every day also uses a payment system pay as you go with a minimum payment, which turned out to be in great demand and gave positive appreciation for the guides. Presenting a social vision that wants to increase the value of a professional tour guide and increase the tourist's time -stay to travel in the city of Bandung, making this business concept, not just a general business, it turns interested tourists. The results of this article turn that the COVID-19 pandemic is not the end of the tourism business. Using the concept of health tourism with a social touch in packaging products turns out that tourists are not afraid to participate in tourist programs/activities during the COVID-19 pandemic.
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Oleg, E. AFANASIEV. "A tourist guide: The concept, meaning, classification and consumer characteristics." Services in Russia and Abroad 16, no. 2 (2022): 5–23. https://doi.org/10.24412/1995-042X-2022-2-5-23.
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The article discusses the concept of "tourist guide" as integral part of the tourism industry. Tourist guide is the most important form of information support, and, at the same time, a part of the printed culture of mankind, a form of communication and a way of broadcasting information. The author considers the role of a tourist guide as an information and reference resource from historical and modern points of view. Guidebooks meet the consumer qualities and has features of compliance with changing requirements on the part of their consumers. Guidebooks differ in their significance, content, functionality, completeness, quality, target audience, etc. The article presents various approaches and factors for the classification of tourist guides. Tourist guides can be perceived as models of a tourist territory, a directory of tourist objects, a collection of brands of the territory, a landmark in the area, a product of the tourism industry, a souvenir and / or a keepsake. The author considers the functions and genre features of tourist guides and determines the prospects for further possible studies of this genre of professional tourist literature.
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Alani, Farooq, Firdouse Rahman Khan, and Diana F. Manuel. "NEED FOR PROFESSIONALISM AND QUALITY SERVICE OF THE TOURIST GUIDES IN OMAN." International Journal of Tourism & Hospitality Reviews 4, no. 1 (2017): 20. http://dx.doi.org/10.18510/ijthr.2017.413.
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PURPOSEThe objectives of the study are to investigate the factors impeding the professionalism of the tourist guides in Oman and to analyze the service quality improvement of the tourist guides.DESIGN/METHODOLOGY/APPROACH56 samples were collected from the tourist guides in Oman working in public and private sector, and the samples were selected on a random sampling basis. Using a well-defined questionnaire data was collected, analyzed and interpreted to derive the conclusion.FINDINGSThe empirical results reveal that there is a rectilinear relationship between the Finance, Societal factors and the Success of Tourist Guide profession. But it is observed that from the negative coefficients that the finance and societal factors make a negative impact on the tourist guide job.PRACTICAL IMPLICATIONSIt is suggested that specialized courses should be offered by the Government to tourist guides to improve their performances and, financial and moral support should also be provided by the Government to take up Tourist guide profession. The tourist guides prefer the Government should support tourist guides to participate in global events of tourism. Social ImplicationsIt is found that the tourist guides profession is considered neither as a decent job nor as a prestigious job by the society and the media only can correct the view of the society.ORIGINALITY/VALUENo study has investigated the professionalism and quality of service of the tourist guides in Oman, and this study will help the planners and the Government to boost tourism.
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Trisnawati, Hikmah, Nur Astri Fatihah, and Pahima. "PENINGKATAN KOMPETENSI PRAMUWISATA KAWASAN PERBATASAN NEGARA DI DESA WISATA TEMAJUK." Beujroh : Jurnal Pemberdayaan dan Pengabdian pada Masyarakat 2, no. 1 (2024): 103–17. http://dx.doi.org/10.61579/beujroh.v2i1.65.
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Temajuk Tourism Village in the tail of Kalimantan is one of the popular tourist destinations in West Kalimantan. The main tourist attraction in Temajuk Village is the beach. But apart from the beach, this village has many potential natural and cultural tourism attractions and has a strategic location because it borders Malaysia on land and at sea. The relatively increasing number of visits raises new problems, namely the lack of human resources for tour guide services that are able to provide satisfaction and memorable experiences for tourists. The purpose of this mentoring is to prepare local tour guide resources who are able to lead, guide, and tell stories to tourists either on a group or individual scale. This mentoring method uses experiential learning, which means that in addition to being given material, participants will also do simulations to get real experience. As a result, the resources of tour guides, which previously only came from Pokdarwis members, have now increased with the joining of youth organisation members. The ability to guide groups and tell stories to tourists has been obtained and participants are also able to make local tour packages.
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Ginting, Putra Haganta. "Competency of Tour Guides at PT. Narasindo Tour and Travel Medan." Healing : Jurnal Pariwisata 2, no. 1 (2023): 15–20. https://doi.org/10.54209/healing.v2i1.270.
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A tour guide plays a crucial role in providing instructions, information, and assistance to tourists, while also creating an engaging travel experience. This study aims to examine (1) the role of tour guides at PT. Narasindo Tours, (2) the competency standards applied, and (3) the main duties assigned to tour guides. The research employs a descriptive method with a qualitative approach and was conducted at PT. Narasindo Tours Medan. The findings indicate that: (1) Tour guides act as company representatives in delivering services to tourists visiting destinations throughout Indonesia, (2) The guides have met the competency standards, demonstrating sufficient knowledge of tourist sites and guiding skills, and (3) Their main duties include informing, assisting, leading, guiding, and promoting tourist destinations. Based on these findings, it is recommended that PT. Narasindo Tours continue to provide training and development programs to enhance tour guide competencies in line with current tourism trends and expectations.
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Hanan, Ahmad, and Sugianto Sugianto. "THE COMMUNICATION STRATEGIES ON TOURIST GUIDE PROFESSIONALISM IN LOMBOK WEST NUSA TENGGARA." Journal of Languages and Language Teaching 9, no. 3 (2021): 316. http://dx.doi.org/10.33394/jollt.v9i3.3880.
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This study was aimed at finding out the communication strategies on tourist guide professionalism in Lombok West Nusa Tenggara. The main research question raised in the study was “How the communication strategies were used by the tour guides in terms of being professional tourists guides ”. The research was categorized into a descriptive qualitative study where the researcher used purposive sampling with a specific subset of people to find out the exact criteria of respondents. The researcher adopted snowball techniques in describing and interpreting the role of self-presentation on tourist guide professionalism. There were five tourist guides on the bus tour in their videos recorder and questionnaires towards communication strategies of English speech manner regarding tourist guides’ professionalism. The sample was purposively taken by involving the guided cruise ship passenger tour at Lembar harbor. The result of the study found that the tourist guide’s professionalism with the role of self-presentation was positively related with the categories of self-promotion, Ingratiation, supplication, exemplification, and Intimidation. Further, it was found as well that the tourist guides professionalism performances were positively related to the role of communication strategies under five main categories. The study concluded that five communication strategies were used by the tourist guide those are (1) Paraphrase with various Subcategories Approximation, Word Coinage, and Circumlocution (2). Transfer with two elements: (a) Literal Translation (b) Language Switch (3). Appeal for Assistance. (4). Mime (5). Avoidance Strategy consists of two subcategories (a) Topic Avoidance and (b) Message Abandonment.
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Arimbawa, I. G. N. P. Arimbawa, N. P. Nanik Hendrayanti, and I. G. T. Heriawan Heriawan. "Analisis Penggunaan Teknologi Digital dalam Berkomunikasi Driver Tour Guide untuk Meningkatkan Pengalaman Wisatawan." Jurnal Syntax Admiration 5, no. 11 (2024): 4515–25. http://dx.doi.org/10.46799/jsa.v5i11.1535.
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This study aims to analyze the use of digital technology in communication between driver tour guides and tourists in Bali, as well as its impact on the tourist experience. This research employs a mixed-method approach, combining quantitative and qualitative methods. The quantitative approach was conducted through a survey of tourists using driver tour guide services in Bali, while the qualitative approach was conducted through in-depth interviews with driver tour guides. Quantitative data were analyzed using correlation analysis and the F-test, while qualitative data were analyzed using thematic analysis techniques.The results indicate that the use of digital technologies, such as mobile applications and chatbots, significantly improves the quality of communication and tourist satisfaction. Correlation analysis shows a very strong relationship between the use of digital technology by drivers and tourist satisfaction (correlation coefficient R = 0.911). The F-test indicates that the effect of digital technology use on tourist satisfaction is significant (F-value = 61.814; p < 0.05). Qualitative findings also reveal that digital technology facilitates more accurate and faster information, thereby enhancing the overall tourist experience.This research provides significant contributions to the development of theory and practice in the tourism field and offers practical recommendations for enhancing tourism services through digital technology.
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Yanita, Novi, Yudhytia Wimeina, Azzahra Yasmine, and Ferdinal Putra. "TOURIST GUIDE TRAINING FOR PAINGAN POKDARWIS MEMBERS, NAGARI GUGUAK KURANJI HILIR PADANG PARIAMAN TOURISM VILLAGE." Jurnal Layanan Masyarakat (Journal of Public Services) 7, no. 4 (2023): 514–22. http://dx.doi.org/10.20473/jlm.v7i4.2023.514-522.
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The aim of this community service activity is to help members of the Paingan Tourism Awareness Group (POKDARWIS) prepare themselves to become tour guides in the tourist village of Nagari Guguak Kuranji Hilir, Padang Pariaman Regency by providing training and assistance. To carry out this activity using lecture, discussion, demonstration, and simulation methods as a tour guide. More than ten people who are members of POKDARWIS Paingan Tourism Village Nagari Kuranji Hilir Padang Pariaman Regency participated in community service activities in the form of tour guide training at the home of one of the Paingan POKDARWIS members. This activity resulted in increasing the knowledge and skills of POKDARWIS Paingan members in terms of guiding tourists, especially for the Nagari Guguak Kuranji Hilir tourist village according to its tourist attractions. This can be seen from the ability of the training participants who were asked to simulate as tour guides during the activity. In addition, the service implementation team accompanied POKDARWIS members through the WhatsApp social media group to continue to provide motivation and direction to PAINGAN POKDARWIS members to improve their abilities as tour guides and provide better service to visitors to the Guguak Kuranji Hilir Tourism Village.
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Indriani, Novita, Musdalifah, Sabalius Uhai, and Heldina Pristanti. "Penguatan Kapasitas Generasi Muda Melalui Pelatihan Bahasa Inggris Pemandu Wisata Dusun Putak, Kutai Kartanegara." EDUTOURISM Journal Of Tourism Research 6, no. 02 (2024): 105–15. https://doi.org/10.53050/ejtr.v6i02.1223.
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English language training at Dusun Putak Village, Loa Duri Ilir Village, Kutai Kartanegara, provides a platform for local tour guides to improve their English communication skills and competence. This form of the program has been designed to provide participants with relevant vocabulary, phrases, and communication techniques in the context of tourism guidance by merging theoretical conceptualization with role-play simulation and non-tes evaluation. More than language competencies, it also develops interpersonal and customer-servicing skills to provide a rewarding tourism experience for foreign tourists. Proficient communication in the English language facilitates the delivery of more interesting information to the tourist guide and simultaneously promotes locals' sustainable local tourism. This training is expected to improve the quality of tourist guide services and encourage the younger generation of Dusun Putak to promote the pot actively.
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Yanti, Yanti, Christine Manara, Ekarina Ekarina, and Engliana Engliana. "English Communicative Needs Analysis for Tourist Guides on Untung Jawa Island." Cetta: Jurnal Ilmu Pendidikan 7, no. 3 (2024): 259–71. https://doi.org/10.37329/cetta.v7i3.3526.
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Studies in English for Specific Purposes (ESP) often focus on researching English needs in the context of commercial tourist attraction areas. Little research has been done in addressing the English needs of community-based tourism (CBT). This study aims to investigate the English needs, specifically the English communicative skills of tourist guides on Untung Jawa island. The investigation is a mixed-method study. Data was collected using a survey questionnaire, interviews, and observation (job shadowing). Twenty-two (22) participants responded to the questionnaire and two tourist guides were interviewed. Job shadowing was also conducted with two tourist guides to record the communicative functions often used in their professional practice. Findings indicated that spoken English communicative function was not an immediate need for the tourist guides considering the little encounter with international tourists. There are some indications that written form of English may be needed in their tourist area. The results imply that the tourist guide needs scripted text that they can use in specific communicative events.
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HERMANTO, Bambang, Suryanto SURYANTO, and Rusdin TAHIR. "EXPLORING THE DRIVERS OF TOURISTS' REVISIT INTENTION: DOES DIGITAL PAYMENT ADOPTION AND TOUR GUIDE PERFORMANCE MATTERS?" GeoJournal of Tourism and Geosites 46, no. 1 (2023): 124–34. http://dx.doi.org/10.30892/gtg.46114-1008.
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This study is conducted with the aim to understand the factors that encourage the revisit intention of visitors to a tourist place. We consider several aspects such as tourist satisfaction, tour guide performance, destination attachment, and digital payments adoption in tourist destinations. This study uses quantitative methods through a survey of 294 tourists which is chosen by incidental sampling, who visited tourist destinations in West Java Province, Indonesia. The data obtained were processed using the Structural Equation Model with the help of AMOS 7 software. This study indicate that tour guide performance, digital payments adoption, and destination attachments positively influence visitor satisfaction. We also proved that tour guide performance, destination attachment, and tourist satisfaction positively influence revisit intention. Tourist satisfaction mediates the relationship between tour guide performance, destination attachment, and revisit intention. This study justifies the factors that determine the high intention to visit tourist destinations in West Java Province, Indonesia. It sheds lights on tourism literature by identifying factors that influence tourist satisfaction, namely tour guide performance, digital payments adoption, and destination attachments.
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KRASNIQI, Armand, Diamanta SOJEVA, and Bekë KUQI. "The Complexity of the Legal Framework for Regulating the Activity of Tourist Guides in Kosovo." Journal of Environmental Management and Tourism 14, no. 4 (2023): 1935. http://dx.doi.org/10.14505/jemt.v14.4(68).05.
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In Kosovo, tourism and legislation, despite positive developments for this economic activity, are not at the level of the standards required in the European Union. More specifically, in contrast to other countries, in Kosovo the activity of tourist guides is regulated only within the Law on Tourism and until now no by-laws have been issued to operationalize this specific activity. In the modern conditions of tourism developments, this fact can be one of the obstacles that in reality increases the safety of tourists to visit the tourist resources of our country and produces other negative financial, social, etc. implications. The paper starts from the definition of the term tourist guide, which has also been accepted at the EU level. This model should be the basis of providing a short narrative for the development of the country's tourist guide by analyzing and urgently completing the current legal basis for tourism. The work in a limited way highlights some problematic issues in the beginning and operation of this activity, especially in the sphere of professional certifications and adequate training, including in this direction, the advocacy for the application of the new European standard EN 15565 in Kosovo as well. 
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García-Solano, Martha Leticia, Claudia Llanes-Cañedo, Fatima Ezzahra Housni, and Joe Pavelka. "Getting ready to work: adventure tourism guides’ eating and drinking behavior." Journal of Behavior and Feeding 2, no. 1 (2021): 24–32. http://dx.doi.org/10.32870/jbf.v2i1.25.
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The main challenge for adventure tourism guides’ is group management in wilderness environments. Eating studies of mountaineers have linked physiological changes to environmental conditions. Research on tourist guides described their role in tourism activities and on tourist-guide, employer-guide or guide-guide interactions. Although studies on food and mountaineers have addressed issues such as the influence of food intake on hikers’ bodies, guides’ strategies to prepare themselves to work have seen little research. This qualitative study used in-depth interviews with six male professional mountain guides, on drinking and eating behavior prior to ascent to the Volcán Nevado de Colima National Park. Results indicate mountain guides avoid fatty foods and alcoholic beverages and stay hydrated days prior to any expedition.
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Rahmantyo, Lastiko Endi, Masitha Ahmad Syukri, and Salimah Salimah. "Peningkatan kompetensi Bahasa Inggris bagi Anggota Pokdarwis di Kampung Peneleh Surabaya." Eastasouth Journal of Positive Community Services 2, no. 03 (2024): 158–70. http://dx.doi.org/10.58812/ejpcs.v2i03.223.
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Kampung Peneleh Surabaya is one of the tourist destinations that has the potential to become a heritage tourist destination for domestic or foreign tourists. Therefore, it is necessary to develop English language competence for tour guides who are members of the Kampung Peneleh Tourism Awareness Group (Pokdarwis). The plan of development is by conducting workshop for tour guides starting with Focus Group Discussions, making tourist destination guide scripts, and practice at the location. The result of this training is that Pokdarwis is very excited to take part in the training and from the evaluation results it is necessary to conduct further training to improve pronunciation, intonation, and fluency.
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Ratih, Putu Dia Cahya, I. Gusti Agung Oka Mahagangga, and I. Made Bayu Ariwangsa. "Karakteristik Dan Perilaku Wisatawan Asing Di Era Digital Yang Menggunakan Instagram Sebagai Travel Guide Di Kawasan Canggu, Bali." JURNAL DESTINASI PARIWISATA 9, no. 1 (2021): 204. http://dx.doi.org/10.24843/jdepar.2021.v09.i01.p26.
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 Nowadays, the use of social media instagram as a media for tourism information and travel guide by tourists increase rapidly. Especially in Canggu area Bali, which is one of top 5 popular destination in Bali based on the number of top keywords on instagram. The aim of this research is to identify and link the charactheristics and behavior of foreign tourists in digital era who use instagram as a travel guide in Canggu area, Bali. This research used quantitative methods and used simple descriptive statistic analysis. The result of this research shows that the charactheristics and behavior of foreign tourist in Canggu area, Bali are related each others. Data showed that dominance of the charactheristics from young tourists, with an average educational background of bachelor degree, and work as a blogger can influences of tourists’ behavior in social media. They have multy creativity to shared their tourist experiences to public.
 Keywords: Instagram as Travel Guide, Tourist Charactheristics, Tourist Behavior, Canggu
 
 
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Preko, Alexander, Leeford Edem Kojo Ameyibor, and Iddrisu Mohammed. "Examining Tour Services, Satisfaction, and Loyalty Of International Tourists in Cape Coast, Ghana." Tourism Review International 23, no. 3 (2020): 115–31. http://dx.doi.org/10.3727/154427219x15741004672666.
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Utilizing transaction-specific customer satisfaction theory within tourism marketing, this research investigates how tour services elicit international tourists' satisfaction and contribute to tourists' loyalty to a destination. The research was conducted using 356 international tourists visiting destination sites in Cape Coast who answered questions regarding tour services: accommodation, food services, tour guide performance, souvenir shopping, and community interaction. Structural equation modeling was used to test the six proposed hypotheses based on validated survey data from the tourists. The data revealed that community interactions, souvenir shopping, and accommodation had positive effects while food services and tour guide performance negatively influenced international tourist satisfaction. Additionally, tourist satisfaction had a positive effect on tourist loyalty. The results suggest that effective tour services encounter and tourist satisfaction can promote local city economies at destination via recommendations or revisitation of international tourists due to their memorable and unforgettable experiences. Again, the outcome of this research validates the usefulness of the transaction-specific customer satisfaction theory within city tourism literature and will help tourism officials, city managers, city developers, businesses, and tourism practitioners to have a better understanding of the studied core tour services within context.
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Tamam Huda, Muhammad, and Adityo Permana Wibowo. "Recommendation System for Mobile Applications Tour Guide and Travel Services using Demographic Filtering and Content-Based Filtering Methods based on Android." Journal of World Science 2, no. 11 (2023): 1837–56. http://dx.doi.org/10.58344/jws.v2i11.479.
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This research aims to build a tourism service recommendation system by providing recommendations for tour guides and tourism destinations using machine learning recommendation system methods. The recommendation system method in this research uses the demographic filtering method to recommend tour guides using a model with three stages, namely filtering, scoring and sorting the tour guide data category. At the scoring stage, it is carried out using a decision-making system method using the Simple Additive Weighting method to weight the tour guide value with the weighting value of each criterion in the tour guide data. This research also applies a content-based filtering method using a model with two stages, namely training and recommendation. The training stage uses tf-idf weighting and the recommendation stage uses cosine similarity to recommend tourism spots based on the similarity of metadata for each item. In using the recommendation system, the data will focus on collecting tour guide data and data on tourist attractions selected by the user. This data will be processed by a recommendation system using demographic filtering and content-based filtering methods. Through the Simple Additive Weighting method in demographic filtering and tf-idf weighting with consistent similarity in content-based filtering, this research found personalized recommendation results so that the level of accuracy of the recommendation results becomes more personal and accurate. The results of this research provide a recommendation system for tourist guides and tourist attractions which is implemented into an Android-based mobile application that can be used to meet tourists' needs.
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Bunakov, Oleg Aleksandrovich, Liudmila Valerievna Semenova, Firuz Fakhritdinovich Zokhidov, and Boris Mojshevich Eidelman. "Accreditation of Tour Guides: The World Experience and the Implementation in Russian Hospitality Industry." International Journal of Financial Research 12, no. 1 (2020): 232. http://dx.doi.org/10.5430/ijfr.v12n1p232.
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The purpose of the study is to consider professional accreditation of tour guides as an important mechanism for improving and maintaining the overall image of tourist destinations, analyze the main current world types of guide certification and then present another certification model as a mechanism for improving the quality of services provided. The first part of the article describes the results of a publications review and the results of an empirical study of guide accreditation programs. In countries with developed tourism, there is no single approach to the accreditation of guides, and governmental institutions, together with professional communities, decide if it is mandatory. In its second part, the article overviews the approaches to the accreditation of guides in some regions of the Russian Federation. The necessity to regulate the market of guided tour services is certain since poor quality services develop a negative impression of travel destinations, and only professionally trained guides can tell a good story about a particular place or object. The lack of government regulation in the provision of services by tour guides has resulted in a significant proportion of incompetent people who often form a negative impression on tourists. This undoubtedly affects both the brand of tourist destinations in the eyes of current and potential visitors, and economic indicators, since an insufficient influx of tourists does not encourage the development of destinations. The value of the work lies in systematizing the international practices of individual tourist destinations, examining the experience of tour guides in the Russian Federation, and analyzing the legal framework of guided tours. This study contributes to a better understanding of the need to introduce the process of accreditation of guides in the Russian Federation.
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Pesik, Yosafat Hizkia, Johan William Tanusaputra, and Indra Budi Trisno. "Sistem Informasi Pemandu Wisata Berbasis Website." Jurnal Nasional Komputasi dan Teknologi Informasi (JNKTI) 5, no. 6 (2022): 998–1007. http://dx.doi.org/10.32672/jnkti.v5i6.5457.
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Abstrak – Dalam kegiatan pariwisata, wisatawan hari ini cenderung memanfaatkan teknologi informasi untuk mencari referensi lokasi destinasi wisata. Akan tetapi melakukan kegiatan pariwisata tidak lengkap jika tidak ada pemandu wisata. Pemandu wisata berperan sebagai pemandu perjalanan dan juga pemberi informasi mengenai objek maupun tempat wisata yang dikunjungi. Untuk mempertemukan pemandu wisata dan wisatawan maka dibuatlah sistem informasi pemandu wisata berbasis website sebagai media interaksi antar wisatawan dan pemandu wisata. Pemandu wisata dapat memasarkan layanannya pada website ini dan wisatawan dapat mencari layanan pemandu wisata dari seluruh penjuru dunia dengan mudah. Metode yang akan digunakan untuk merancang sistem ini adalah metode waterfall. Webiste ini akan dikembangkan menggunakan framework ReactJs dengan bahasa pemrograman JavaScript dan MongoDB sebagai tempat penyimpanan data. Hasil dari penelitian ini adalah dapat dibuatnya sistem Informasi Pemandu Wisata yang dimana pemandu wisata untuk memasarkan layanannya pada sistem dan pengguna dapat mencari layanan pemandu wisata yang diinginkan.Kata kunci: Pemandu Wisata, Sistem Informasi, Mapbox, ReactJS Abstract - In tourism activities, tourists today tend to use information technology to find references for tourist destinations. However, carrying out tourism activities is incomplete if there is no tour guide. The tour guide acts as a travel guide and also provides information about the objects and tourist attractions visited. To bring together tour guides and tourists, a website-based tour guide information system was created as a medium for interaction between tourists and tour guides. Tour guides can market their services on this website and tourists can easily search for tour guide services from all over the world. The method that will be used to design this system is the waterfall method. This website will be developed using the ReactJs framework with the JavaScript programming language and MongoDB as data storage. The result of this research is that a tour guide information system can be made and this system can provide benefits for tour guides to market their services and users can search for the desired tour guide service.Keywords: Tour Guide, Information System, Mapbox, ReactJS
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Setiawan, Danang, Harry Witriyono, Dedy Abdullah, and Yulia Darmi. "Aplikasi Tourism Guide Provinsi Bengkulu Berbasis Android." Journal of Technopreneurship and Information System (JTIS) 5, no. 1 (2022): 15–20. http://dx.doi.org/10.36085/jtis.v5i1.3445.
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Based on existing tourist statistics, the tourism sector can be the mainstay of Bengkulu Province for regional income, apart from tourism, regional income can also be obtained from other sectors which include industries such as the handicraft industry, souvenir industry, lodging, and transportation, as well as event utilization. every year. But problems often arise when tourists who do not use Travel Agent assistance, tourists must determine the destination of tourist attractions which they feel will be inconvenient because the information obtained may not necessarily solve the problem. Then made an android-based application that aims to simplify and speed up the work process and make it easier for smartphone gadget users to communicate. So that the application that is formed is truly in accordance with the needs, then an application test is carried out using the black box testing method.
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Tian, Ye, Yang Tian, Kai Li, and Ziqiao Xu. "A STUDY ON THE SURVEY OF TOURISM MARKET SATISFACTION AND MARKETING STRATEGIES OF HAIYAN NORTH AND SOUTH LAKE TOURIST ATTRACTIONS." EUrASEANs: journal on global socio-economic dynamics, no. 3(46) (May 13, 2024): 138–48. http://dx.doi.org/10.35678/2539-5645.3(46).2024.138-148.
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This paper takes Haiyan North and South Lake Tourist Attractions wisdom tourism as the research object, analyzes its current construction status quo, and researches several aspects such as tourists' satisfaction and perceived importance. According to the survey data, research found that tourists on the Haiyan North and South Lake tourist attractions have wireless Internet access, self-service guided tours explaining services, intelligent guidance equipment (guide plate), intelligent marketing on scenic WeChat, microblog marketing, information touch screen query facilities, and low satisfaction, which concluded that there are still a number of problems with there are still a number of problems with the Haiyan North and South Lake tourist attractions infrastructure, information technology construction, marketing strategies, and so on.
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Rianto, Rianto, RMW Agie Pradhipta, Deivy Zulyanti Nasution, Mira Maharani, and Santi Maudiarti. "The National Monument as Jakarta's Icon with the Role of Tour Guides in Enhancing Tourist Satisfaction." TRJ Tourism Research Journal 9, no. 1 (2025): 51. https://doi.org/10.30647/trj.v9i1.276.
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This study aims to analyze the impact of service quality and tour guide knowledge on tourist satisfaction at the National Monument of Jakarta (Monas). The research method used is quantitative with a multiple regression approach to test the simultaneous and partial effects of the service quality and tour guide knowledge variables on tourist satisfaction. The sample consisted of 150 respondents selected using accidental sampling techniques. The results show that both service quality and tour guide knowledge have a significant effect on tourist satisfaction, both partially and simultaneously. Service quality, which includes friendliness, communication skills, and the ability to provide relevant information, enhances the tourist experience, while in-depth knowledge of Monas enriches their understanding of the site. The conclusion of this study is that improving service quality and tour guide knowledge can enhance tourist satisfaction. Recommendations for tour guides are to continue developing communication skills and gaining deeper knowledge about Monas. For Monas management, it is suggested to provide regular training for tour guides and continuously improve facilities and services to create a better tourism experience. Keywords: Service quality of tour guides, knowledge of tour guides, tourist satisfaction
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Pillay, Merwyn. "Tourist Guide Robot." International Journal for Research in Applied Science and Engineering Technology 12, no. 12 (2024): 3056–60. http://dx.doi.org/10.22214/ijraset.2024.59569.
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Abstract: Recently, robots have entered the Tourist request. However, due to the ocean between inventors and guests, the power train for commercialising the robots has yet to be prepared. therefore, In this study, we provide a tool for u-intelligent tourist robots that allows guests to build robot contents fluently. To accomplish this, our tool has a number of functions. First, the tool is built on a gesture-based control armature for human-robot trade. Second, the programme includes geste orders for convenience. Eventually, robot content is based on marketable multimedia to compete with established tourism material. Physical execution of marketable tourist robots validates the effectiveness and usefulness of our tools.
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Saskara Putra, Ida Bagus, I. Made Kusuma Negara, and Ni Made Sofia Wijaya. "PERSEPSI WISATAWAN TERHADAP KUALITAS PELAYANAN PRAMUWISATA DI BALI." Jurnal IPTA 5, no. 1 (2017): 29. http://dx.doi.org/10.24843/ipta.2017.v05.i01.p07.
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Tour guide has an importan role in tourism activities. It can be seen from the function of a tour guide as such are conduits for privileged 'inside' information on the tourist destination. The purpose of this study is to find out how the tourist perception to the quality service of tour guide in Bali.Data collection techniques used in this research is a questionnaire and literature study for determine this sample was using purposive sampling by gave questionnaires to 400 respondents. The data was analysis used descriptive quantitative. There are two types of respondents, domestic tourists numbered 263 respondents and foreign tourists numbered 137 respondents, each divided according to the proportional 0.05. This study used five variables and consists of twenty indicators.Data collection techniques used in this research is questionnaires and literature study. In determining the sample was using purposive sampling by distributed questionnaires to 400 respondents. Data analysis techniques used in descriptive quantitative. There are two types of respondents domestic tourists amounted to 263 respondents and foreign tourists numbered 137 respondents, each divided according to the proportional 0.05. This study uses five variables and consists of twenty indicators.The results of this research is the tourist perception overall consisting of domestic and foreign tourists can be concluded, tourists perception of the tour guides service quality in Bali is already very good.
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Papińska-Kacperek, Joanna. "E-TOURISM SERVICES IN POLISH TOURISTS' OPINIONS." Problems of Management in the 21st Century 7, no. 1 (2013): 33–38. http://dx.doi.org/10.33225/pmc/13.07.33.
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E-tourism is most often related only with web pages of travel agencies or aggregators offering many services, where it is possible to make transactions electronically. Whereas many applications and devices are applied in tourism, like the audio guides and mobile guides (sometimes with augmented reality functions), electronic cards in museums, 2D codes systems, web pages for individual tourists, geographic information systems (e.g. Google Street View), social network sites recommendation, and profiles of cities on social networks sites like Facebook. Polish tourists' opinions about mentioned innovative tools will be presented as the report from the survey conducted among students and graduates from three Polish universities. The objectives of the study are: investigating the popularity of e-tourist services in Poland and verifying whether municipal authorities promote e-tourism initiatives. Key words: e-tourism, mobile guide, audio guide, QR code.
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Turrahman, Fitrah, NM Faizah, and Lucky Koryanto. "Tourism Search Application within the Bima City Locale of West Nusa Tenggara Utilizing the Android-Based Location-Based Benefit Strategy Utilizing Visual Studio Code." Journal Mobile Technologies (JMS) 1, no. 1 (2023): 18–26. http://dx.doi.org/10.59431/jms.v1i1.130.
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Bima is one of the cities in West Nusa Tenggara which has various tourist objects. Apart from nature tourism, there are also many other tours such as modern water tourism that provides water parks, historical tours, religious tours and culinary tours. So far, recommendations for tourist destinations are usually word of mouth, mass media, browsing¸ and social media. This makes not all tourist objects can be visited, due to lack of information and the location of tourist objects that are scattered so that it is difficult to reach by public transportation. This research offers an android application that can provide convenience to tourists who want to visit tourist attractions. This application provides information about existing tourist objects starting from location information, facilities, opening and closing hours as well as guides for reaching locations using the Location Based Service method. Every tourist can download the application and run it on a smartphone. Application users can select tourist objects by category and the system will provide guide facilities to the tourist sites they want to visit. This application is expected to be a solution to the problems above and become a media for tourism promotion in the city of Bima.
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Satriani, Imani, and Qoute Nuraini Cahyaningrum. "Penyuluhan Komunikasi Non Verbal Pada Himpunan Pramuwisata Indonesia (HPI) Kabupaten Bogor." Jurnal Abdimas Adpi Sosial dan Humaniora 3, no. 4 (2022): 415–23. http://dx.doi.org/10.47841/jsoshum.v3i4.263.
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Tourism in Bogor Regency always has its own charm for tourists. Tourism activities in Bogor close related with tourguide. Himpunan Pramuwisata Indonesia (HPI) Bogor is an organization who cope tour guides in Bogor Districts. Tour guide must have communication ability besides knowledge of tourist destination. Communication divided into verbal and non verbal communication. Verbal communication like oral and written communication. Non verbal communication like facial expression, gesture, dialect, etc. This Non Verbal Communication counseling is a part of community serices activity with title Public Speaking and Non Verbal Communication for Tourist Guide. This activity aims to optimize tour guide’s knowledge about nonverbal communication and to optimize tour guide’s knowledge about nonverbal communication and it impelementations in tourism activities. Methodes of this PKM implementation are lecture method, disscused and feedback collection method. The results of this community service activities including that HPI members become knowledgeable about non verbal communication in general. HPI members also become knowledeable about non verbal communication for tourism activities.
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Wahyuningtyas, Dwi, Ria Arista Asih, Dessy Maeyangsari, A. R. Alyaa' Chiquita Fairuzara, Fredik Yunior Heuvelman, and Roro Millatu Al-Ghaniy. "English for tour guide program to improve English Skills of tour guides in Trenggalek’s Tourist Villages." Journal of Community Service and Empowerment 3, no. 3 (2022): 149–55. http://dx.doi.org/10.22219/jcse.v3i3.22542.
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Trenggalek is one of the potential regencies in East Java, with many beautiful tourist destinations. Realizing this fact, the government of Trenggalek has set a target to develop 100 tourist villages in Trenggalek by 2024. Tourist villages are now becoming one of the main attractions in Trenggalek. To make the villages more known and visited by tourists, some support is needed, one of which is the involvement of tour guides skilled in using English. Therefore, the community service team from UPN "Veteran" Jawa Timur under the scheme PIKAT (Pemanfaatan Ipteks Bagi Masyarakat = Utilization of Science and Technology for Society) held an English for Tour Guide program in Pandean Village, Dongko Sub-district, Trenggalek. Supported by the Department of Tourism and Culture of Trenggalek. This program has been held since July and is still running. The service program consists of three main activities, namely: (1) preparation, debriefing, and pre-departure; (2) implementation; and (3) evaluation. The tour guides joined and attended the program enthusiastically. They were actively involved in the discussions, sharing sessions, and role-plays. It is expected that this program can be impactful for tour guides in tourist villages in Trenggalek and can be extended in a broader scope in the future. In addition, more tourists are interested in visiting Trenggalek, from East Java and around Indonesia.
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Sri, Nuryatin Hamzah, Fitriani Monoarfa Sri, and Arman Veggy. "Tourist Perception of the Existing Conditions of Kurenai Beach Tourism." INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSIS 07, no. 02 (2024): 641–48. https://doi.org/10.5281/zenodo.10669319.
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Kurenai Beach is a tourist destination on the coast of Tomini Bay, Bone Bolango Regency, Gorontalo Province. This beach has fine white sand and stretches quite wide, allowing various beach tourism activities to be carried out. It is essential to measure tourist perceptions of a tourist destination because tourist perception is a form of assessment of the existence of tourism that aims at the development of future destinations and helps guide beach managers to make decisions in pursuit of sustainable beach tourism. Some factors that influence tourists' perception of choosing a beach include attractions, accessibility, and amenities. This research aims to provide scientific information on tourists' perceptions of the Kurenai Beach tourist area as a first step towards sustainable tourism management. Tourist perceptions were obtained through incidental interviews with 120 tourists. Tourist perception is measured on five components: the physical condition of facilities and infrastructure, accessibility, tourist attraction, tourist infrastructure, and the quality of tourist areas. Data analysis in this study used the Likert scale to determine tourists' perception of the existing conditions of Kurenai Beach tourism. The results showed that, in general, tourists' perceptions of the current conditions of Kurenai Beach tourism were on good criteria, with a total percentage value of 67.4%. The tourist attraction component has the highest perception value, and the physical condition component of facilities and infrastructure has the lowest perception value. The low achievement of the value of tourist perception of the existing condition of Kurenai Beach needs special attention in the context of the sustainability of this tourism in the future.
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Suryana, Marceilla. "Systematic Literature Review of Tour Guide Performance." Journal of Tourism Sustainability 2, no. 2 (2022): 71–78. http://dx.doi.org/10.35313/jtospolban.v2i2.38.
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The performance of tour guides has come to the attention of many researchers, as part of the disclosure of the phenomenon of prestigious professions in the tourism industry. As an important part of the tourism cycle, the profession of a tour guide has a major influence on tourist behavior and the development of tourist destinations. Using the Systematic Literature Review approach, this article reviews previous research that has been published in reputable journals with various backgrounds of locations and phenomena. This literature review study has provided an overview of the factors supporting the performance of tour guides, namely in the aspects of soft-skills and hard-skills, in the form of communication, managerial skills and leadership. It also explained the impact of the performance of tour guides that have been found to be related to tourist satisfaction, tourist experience, behavior in the destination and the desire to revisit.
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Aina Rahmayani and Sabam Syahputra Manurung. "Pengelolaan Pariwisata Berbasis Masyarakat (Community Based Tourism) Di Objek Wisata Tangkahan." TOBA: Journal of Tourism, Hospitality and Destination 1, no. 3 (2022): 148–54. http://dx.doi.org/10.55123/toba.v1i3.845.
Full textAbstract:
Community-based tourism is a concept that prioritizes the active participation of the community with the aim of providing welfare. Tangkahan Village, Langkat Regency is a cultural heritage that is a traditional tourist attraction that is crowded with tourists. However, in its development, there is an issue that tourism does not contribute to improving the quality of life of local residents. In this study, it will be studied on how tourists' opinions towards the community as tourism managers in Tangkahan tourist attractions and examine how the quality of community-based tourism management in Tangkahan Tourism Objects. This type of research is qualitative research, through a descriptive method, which will discuss the phenomenon of community-based tourism management in the Tangkahan Tourist Attraction area both from the perspective of tourists and from tourism managers. The theoretical basis of tourism management is used as a guide so that the research focus is in accordance with the facts in the field. The results of this study were 46.7% rated that the quality of service at Tangkahan tourist attractions was at good value, 56.7% rated that the condition of the facilities in Tangkahan tourist attractions was quite good, 46.7% rated that the tourist attractions provided by tangkahan tourist attraction managers were good. Then the reduction of tourists due to restrictions and prohibitions on tourists from visiting due to pandemic policies by the government
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Putra, Galih Adi, Muhammad Hadianto Wirajuda, and Helda Risman. "STRATEGY TO PREVENT DETERIORATION OF PANCASILA VALUES IN THE INDONESIAN TOURIST GUIDE ASSOCIATION MEMBER." Jurnal Pertahanan & Bela Negara 13, no. 3 (2024): 176–92. http://dx.doi.org/10.33172/jpbh.v13i3.2003.
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The focus of warfare has transformed from traditional armed forces to asymmetric warfare, resulting in the rise of extremism across various layers of society. This research explores the decline of Pancasila values among Indonesian Tourist Guide Association members. This study aims to formulate appropriate strategies that uphold Pancasila values within the framework of the tourism industry. The study employs a rigorous library research methodology, reviewing various academic literature, including books, training material, and prior research. Additionally, observational analyses of the tourist guide training process are conducted to determine its correlation with contemporary violence involving tourist guides. The research recommends that relevant institutions adapt the existing training curriculum by integrating additional instructional material on Pancasila values and their practical application within the nuanced context of the tourism industry. Addressing this issue, the study, particularly within the Indonesian Tourist Guide Association, contributes significantly to the scholarly discourse on countering extremism and violence.
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Setiaji, Yudi. "Pelatihan Kepemanduan di Desa Wisata Donokerto." Jurnal Abdimas Pariwisata 1, no. 1 (2021): 34–37. http://dx.doi.org/10.36276/jap.v1i1.14.
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Guidance Training in Donokerto Tourism Village. Donokerto village is one of the pioneering tourist villages that has good potential in terms of the diversity of tourist attractions. As a Pioneer tourism village, the village of Donokerto requires qualified human resources for tourism services, especially as a tour guide. Therefore, the AMPTA Yogyakarta Tourism School in collaboration with PUM Netherlands Senior Experts held a community service with the theme "Guiding Training in Donokerto Village". This community service activity is carried out using role-play and simulation methods, namely by trying to directly deal with tourists and service instructors providing evaluations. The recommendation from this service activity is to increase the ability of foreign languages and public speaking for the community as potential tour guides.
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Choi, Jin Guk, and Ji Sung Song. "A case study of graphic symbol design for domestic wide-area tourist guide maps: Focusing on KS S ISO 7001 public guidance." Korea Institute of Design Research Society 8, no. 3 (2023): 142–52. http://dx.doi.org/10.46248/kidrs.2023.3.142.
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This study conducted a graphic symbol design study on the use of graphic symbols designated as the national standard KS S ISO 7001. The tourist information map production guide issued by the Ministry of Culture, Sports and Tourism suggests the notation according to the public guide picture cover (KS) of the National Agency for Technology and Standards of the Ministry of Trade, Industry and Energy as a rule. As a result of the analysis, graphic symbols used in 14 tourist guide maps were extracted by collecting 17 regional tourist guide maps issued in 2023. It was classified into four types of customary types. Among the 14 regions, it was confirmed that the Gangwon-do tourist information map applied standardized graphic symbols, Incheon, Gwangju, and Ulsan 3 regions used custom-type symbols, and other regions used 4 types of mixed-applied graphic symbols. Metropolitan municipalities and designers must comply with the application of the public guide picture sign (KS) to deliver uniformity and consistent messages to domestic and foreign tourists. This study presents the current status of using graphic symbols on tourist guide maps according to the KS marking principle, and expects them to be used as basic data for designers who design tour guide maps.