Academic literature on the topic 'Tourist satisfaction'
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Journal articles on the topic "Tourist satisfaction"
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Novrianda, Herry, and Aan Shar. "KEPUASAN WISATAWAN DARI PERSPEKTIF CITRA DESTINASI (Studi pada Destinasi Pariwisata di Provinsi Bengkulu)." Creative Research Management Journal 5, no. 2 (December 24, 2022): 1. http://dx.doi.org/10.32663/crmj.v5i2.3101.
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The purpose of the study was to find out how the image of the destination and tourist satisfaction and how the influence of the image on tourist satisfaction in tourism destinations in Bengkulu Province. This research is a conclusive research study of 150 tourists to natural tourist destinations that are included in the Bengkulu Province Tourism Strategic Area Plan (TSAP). Tourist perception was developed to test the hypothesis of the relationship model or the effect of the impact of the destination image on tourist satisfaction. The data analysis methods used are descriptive analysis and multiple linear regression analysis. The findings of this study indicate that tourism destinations have an excellent image; this can be seen from the destination image components, including cognitive and affective images, which are in the excellent category. When viewed from tourist satisfaction towards natural tourist destinations, tourists have been satisfied with tourism destinations. Cognitive and affective images also positively affect tourist satisfaction with tourism destinations. The better the cognitive and affective image, the more tourist satisfaction at natural tourism destinations will increase.
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Gunasekara, Indrachapa, and Suranga Silva. "Agro-Tourist Satisfaction in Sri Lanka: With Special Reference to Tourist Socio-Demographic and Destination Characteristics." Journal of Sustainable Tourism and Entrepreneurship 3, no. 1 (September 30, 2021): 61–73. http://dx.doi.org/10.35912/joste.v3i1.1230.
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Abstract: Purpose: The purpose of the study was to examine what factors are determining the level of satisfaction in agro-tourists and define the possible ways and means to enhance their satisfaction levels in promoting agro-tourism in Sri Lanka. There are four specific objectives in the study; to examine the current situation of the ago-tourism industry in Sri Lanka, to study the agro-tourism destination characteristics and socio-demographic characteristics of tourists, to analyze the relationship between the level of satisfaction, agro-tourism destination characteristics and socio-demographic characteristics of agro-tourist, and to discuss possible policy measures and management strategies to enhance tourist satisfaction and positive experience for agro-tourists in Sri Lanka. Research Methodology: This research utilized both qualitative and quantitative data collection methods. The gathered data were analyzed using five instruments; reliability test, inferential analysis, Pearson correlation analysis, regression analysis, and Kruskal Wallis test. Results: Ten possible policy measures and management strategies to enhance tourist satisfaction and positive experience for agro-tourists in Sri Lanka. Limitation: This research is limited to investigating the factors that affect the tourist satisfaction of agro-tourists. The scope focused on three areas, destination, tourist, and travel characteristics. The study focused on foreign tourists who have already visited Sri Lanka and been to agro-tourism sites. Contribution: This study is based on one such tourism concept which promotes in agricultural societies. The agro-tourism in Sri Lanka is identified as an important aspect of gaining the benefits of tourism. The satisfaction of the tourist must be ensured in the tourism industry for the long-term benefit of the business. The study contributes by suggesting actions and projects for agro-tourism satisfaction. Keywords: 1. Agro-tourism 2. Tourist Satisfaction 3. Demographic Characteristics 4. Destination characteristics
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M. Al Muala, Ayed. "Antecedents of destination tourists' loyalty through tourists’ satisfaction: an empirical study of international tourists' in Jerash festival in Jordan." Global Journal of Economics and Business 9, no. 3 (December 2020): 669–77. http://dx.doi.org/10.31559/gjeb2020.9.3.14.
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In this research we are going to investigate the effect of tourist's satisfaction and loyalty in Jerash festival in Jordan. The researcher used a questionnaire survey to elicit data from the participants of the study. The sample included 490 responses were correct and used for analysis, with a response rate of 62%. They were distributed over a number of international tourists in Jerash festival in Jordan, particularly in the North of Jordan. Results of the study showed that the hypotheses were having a big positive and direct effect on tourists’ satisfaction and loyalty in Jerash festival in Jordan (H1, H2, H4, H6 and H7). While, have insignificant positive and direct impact on tourist insignificant and loyalty (H3 and H5). Finally, the study displayed that tourist satisfaction not mediating impact between Jordan image, service climate and tourist loyalty (H8 and H10. While, found that the mediating effect of tourist satisfaction in the relationship between price fairness and tourist loyalty (H9). The study showed the importance of the climate and price of the tourism service in Jordan, specifically in the Jerash Festival. The Ministry of Tourism and the Director of Tourism in Jerash should take care of everything that leads to the satisfaction of tourists.
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Оюунчимэг, Л., Х. Янжинлхам, and Н. Гантуяа. "Жуулчдын сэтгэл ханамжид нөлөөлж буй хүчин зүйлсийг тодорхойлох нь (Монгол улсад аялсан жуулчдын судалгаа)." Geographical Issues 20, no. 1 (May 1, 2020): 89–101. http://dx.doi.org/10.22353/.v20i1.880.
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This study aims to study international tourists’ perceptions towards the quality of tourism service provided at two tourist sites in Mongolia and to measure tourist satisfaction by examining the impact of the quality of tourism products on overall tourist satisfaction moderated by destination image. In this research, six hypotheses were developed for the purpose of the research model. The empirical data were collected from the international tourists via a questionnaire that yielded 230 usable surveys at the “Chinggis Khaan Statue Complex” and “Tumen EkhEnsemle” in Ulaanbaatar, Mongolia. The data was analyzed by using regression analysis to determine the relationship between service quality and tourist satisfaction. In addition, a moderating effect of destination image between service quality and tourist satisfaction was verified by regression analysis. The findings confirmed that quality of service directly impacted tourist satisfaction throughout destination facilities. Moreover, the monetary advantages and convenience advantages of the quality of tourism service had a positive impact on tourist satisfaction. On the contrary, safety and security were more concerned construct which had a negative impact on tourists’ satisfaction. Study findings supported the evidence that higher satisfaction reflects positively on the high revisit intention. The effect of convenience on tourist satisfaction was moderated differently by the level of a natural and cultural image. The findings of this research support that service quality plays an important role in tourism and it is a crucial factor to increase the level of tourist satisfaction. Moreover, the research result provided theoretical and managerial implications based on the findings to tourism practitioners by presenting recommendations for further studies.
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Azis, Nasir, Muslim Amin, Syafruddin Chan, and Cut Aprilia. "How smart tourism technologies affect tourist destination loyalty." Journal of Hospitality and Tourism Technology 11, no. 4 (October 7, 2020): 603–25. http://dx.doi.org/10.1108/jhtt-01-2020-0005.
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Purpose The purpose of this study is to investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction and tourist destination loyalty. Design/methodology/approach A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses. Findings The results of this study explain that smart tourism technologies and memorable tourism experiences play essential roles in enhancing tourist satisfaction and tourist destination loyalty. Practical implications This study specifies that tourists have pleasant memories and are satisfied at a tourist destination; as a result, they are more likely to revisit and recommend a tourist destination to their friends, family and other tourists. If a tourist has a negative experience with smart city info-structure facilities, a tourist might reach an overall conclusion to not revisit or recommend the location to other tourists. Originality/value This study provides empirical evidence to support the importance of smart tourism technologies and memorable tourism experiences in enhancing tourist satisfaction and tourist destination loyalty.
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Zhang, Tonghao, Ping Yin, and Yuanxiang Peng. "Effect of Commercialization on Tourists’ Perceived Authenticity and Satisfaction in the Cultural Heritage Tourism Context: Case Study of Langzhong Ancient City." Sustainability 13, no. 12 (June 17, 2021): 6847. http://dx.doi.org/10.3390/su13126847.
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Although some studies claim that tourism commercialization can promote the authentic experience and behaviour of tourists, there is a lack of empirical support. The main purpose of this study is to identify whether tourism commercialization can positively impact tourists’ perceived authenticity and tourist satisfaction in the context of cultural heritage tourism. We divide tourism authenticity into objective authenticity, constructive authenticity, existential authenticity and postmodern authenticity and propose a relationship model of tourism commercialization, the four authenticities, tourist satisfaction and loyalty. A survey was conducted in Langzhong Ancient City, a representative millennium-old county in China. A total of 618 valid domestic tourist questionnaires were collected. The partial least squares structural equation modelling (PLS-SEM) suitable for theory development was used for the conceptual model validation. The results indicate that tourism commercialization positively affects objective, constructive, existential and postmodern authenticity and tourist satisfaction; the four authenticities positively affect tourist satisfaction, while only objective and existential authenticity and tourist satisfaction positively affect tourist loyalty. Theoretical and practical implications are discussed.
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Mujanah, Siti, Sumiati Sumiati, Candraningrat Candraningrat, Annisa Kaffi, and Chilmaniya Baril Haq. "The Effect of Shopping Enthusiasm, Shopping Motivation, and Visiting Experience on Tourist Satisfaction in East Java Tourism Village." Business and Finance Journal 7, no. 2 (November 23, 2022): 195–207. http://dx.doi.org/10.33086/bfj.v7i2.3492.
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The tourism village is a government program that aims to reduce poverty in the community around the tourist village. Sustainable tourism development can be realized by developing tourist destinations from the smallest unit, namely the village level, this is because most of the tourist activities are there. This is the background of research on the influence of tourist village services on tourist satisfaction in tourist villages in East Java. This study uses quantitative methods to determine the potential for tourist satisfaction with the shopping experience in tourist villages in East Java. Researchers analyzed tourist satisfaction through questionnaires or questionnaires distributed to respondents who had experience visiting tourist villages in East Java. The conceptual framework was developed in an effort to explain and understand tourist satisfaction with the tourist village experience in East Java. Bargaining is something that is most likely to be done by tourists to buy an item they want and get a cheap and good price is a special satisfaction for tourists in shopping. But the results of the analysis that have been obtained tourists prefer to visit tourist villages to enjoy a quieter rural atmosphere.
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Marpaung, B. O. Y., and Felicia Tania. "Visitor Satisfaction and Tourist Attraction Image." International Journal of Psychological Studies 13, no. 2 (April 23, 2021): 33. http://dx.doi.org/10.5539/ijps.v13n2p33.
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Tourist destination image is formed through tourists' perception, which is significantly influenced by interrelated factors related to tourists and the tourist destination itself, i.e., travel motivation, service quality, and tourist satisfaction. The object of this research is the Parapat city in Simalungun Regency North Sumatra Province of Indonesia. Parapat in Simalungun Regency, as a high potential tourist destination in North Sumatera Province of Indonesia, must be able to create a positive image to increase the number of tourist visits. The purpose of this study is to analyze the direct and indirect influence of tourists’ motivation to travel, service quality, and tourist satisfaction towards the image of Parapat. This study suggests a tourist development strategy through the formation of Parapat positive destination image from tourist’s perspective, hence will provide benefits for Parapat tourism stakeholders in developing and managing tourist destinations by improving the quality of existing functional aspects.
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Pujiastuti, Eny Endah. "PENGARUH KUALITAS LAYANAN DAN MEMORABLE TOURISM EXPERIENCE TERHADAP KEPUASAN SERTA LOYALITAS WISATAWAN PADA KONDISI MENUJU NEW NORMAL." Business UHO: Jurnal Administrasi Bisnis 7, no. 2 (December 29, 2022): 269. http://dx.doi.org/10.52423/bujab.v7i2.28969.
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Currently, the government and destination managers are trying to recover from the crisis caused by the covid 19 pandemic. One of the ways to do this is through communication or promotion through digital marketing in order to generate and increase tourist demand. Therefore, the formulation of the problem as well as the purpose of this study is to analyze and prove: (1) the significant influence of service quality on tourist satisfaction. (2) significant influence of memorable tourism experience on tourist satisfaction, (3) significant influence of service quality on tourist loyalty, (4) significant influence of memorable tourism experience on tourist loyalty. (5) significant influence of tourist satisfaction on tourist loyalty, (6). Significant effect of service quality on tourist loyalty through Tourist Satisfaction. (7). Significant influence of memorable tourism experience on tourist loyalty through Tourist Satisfaction. The research was conducted in the tourist destination of Sarangan Lake, Magetan, East Java. The sample criteria used are tourists who have visited at least 2 times (twice). Data collection using google form. In this study, 129 effective questionnaires were collected which will then be processed using Structural Equating Modeling (SEM) which is operated using the AMOS application. This study concludes that (1) service quality has a significant effect on tourist satisfaction. (2) memorable tourism experience has a significant effect on tourist satisfaction, (3) service quality has a significant influence on tourist loyalty, (4) memorable tourism experience has a significant influence on tourist loyalty. (5) tourist satisfaction has a significant effect on tourist loyalty, (6). service quality has a significant effect on tourist loyalty through tourist satisfaction. (7). memorable tourism experience has a significant influence on tourist loyalty through tourist satisfaction
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Wahyudiono, Sulih. "Increasing the tourists' revisit intention by paying attention to tourist satisfaction at the Gong Cave Pacitan tourist destination." Majalah Ilmiah Bijak 19, no. 2 (September 30, 2022): 310–21. http://dx.doi.org/10.31334/bijak.v19i2.2558.
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This study explores empirical evidence of the relationship between tourist attractions and service quality and the revisit intention to Gong Cave Pacitan Tourist Destination by considering the mediation effect of tourist satisfaction. A total of 155 tourists who visited Gong Cave Tourism Object voluntarily at least twice participated in this study. Smart PLS 3.0 software is used to perform modelling of Least Squares Partial structure equations and hypothesis testing. The results show that tourist attractions and service quality do not affect tourists' revisit intention. Tourist satisfaction significantly and positively impacted the revisit intention. Tourist attractions do not affect tourist satisfaction. The service quality significantly and positively impacts tourist satisfaction. Tourist satisfaction cannot mediate the relationship between tourist attractions and tourist revisit intention. Tourist satisfaction is a variable that can mediate the relationship between service quality and tourist revisit intention.
Dissertations / Theses on the topic "Tourist satisfaction"
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Wickey, Jessica. "Guest Satisfaction Analysis of a Casual Dining Restaurant: A comparison of tourist VS non-tourist satisfaction scores." Master's thesis, University of Central Florida, 2013. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/6035.
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Purpose - The purpose of this study is to analyze guest/customer satisfaction surveys of a casual dining restaurant in the Orlando, Florida area; specifically, to analyze if there is a difference between satisfaction levels of tourist and non-tourist guests.
The guest satisfaction surveys were analyzed on eight dimensions of satisfaction; Pace of Service, Service Overall, Server Communication & Accuracy, Food (Taste & Quality), Food Preparation, Bar (Beer, Wine, & Cocktail), Gratefulness, and Atmosphere in whole (including atmosphere and cleanliness).The eight dimensions were evaluated in the GPS (guest pulse survey) based on a Net Promoter Score, or NPS&"174; system, and were compared by guest type: tourist versus non-tourist. Multiple linear regression analyses results concluded that the dimensions of Pace, Service Overall, Food, Food Preparation, and Atmosphere were predicators of Overall Satisfaction for tourist respondents. Service Overall, Server Communication, and Gratefulness were predictors of Overall Satisfaction for non-tourist respondents.M.S.
Masters
Hospitality Services
Hospitality Management
Hospitality and Tourism Management
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Huh, Jin. "Tourist Satisfaction with Cultural / Heritage Sites: The Virginia Historic Triangle." Thesis, Virginia Tech, 2002. http://hdl.handle.net/10919/32742.
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Cultural/heritage tourism is the fastest growing segment of the tourism industry because there is a trend toward an increased specialization among tourists. This trend is evident in the rise in the volume of tourists who seek adventure, culture, history, archaeology and interaction with local people (Hollinshead, 1993). Especially, Americans' interest in traveling to cultural/ heritage destinations has increased recently and is expected to continue. For example, cultural/heritage sites are among the most preferred tourism experiences in America. (Virginia Department of Historic Resources, 1998)
The recent studies about cultural/heritage tourism focused on the characteristics of tourists who visited cultural/heritage destinations. The study attempts to investigate the relationship between cultural/heritage destination attributes and tourist satisfaction, and to identify the relationship between cultural/heritage destination attributes and tourist satisfaction in terms of selected tourists' demographic characteristics and travel behavior characteristics.
The expectancy-disconfirmation theory provided a conceptual framework for this study. The expectancy-disconfirmation theory holds that consumers first form expectations of products or service performance prior to purchasing or use. Subsequently, purchasing and use convey to the consumer beliefs about the actual or perceived performance of the product(s) or service(s). The consumer then compares the perceived performance to prior expectations. Consumer satisfaction is seen as the outcome of this comparison (Clemons & Woodruff, 1992).
The study area for this study was Virginia Historic Triangle (Williamsburg, Jamestown, and Yorktown). Virginia Historic Triangle has been called the largest living museum in the world. Furthermore, it is one of America's popular vacation destinations, attracting more than 4 million tourists each year. The data of this study were collected from the on-site survey method. The sample population for this study was composed of tourists who visited Virginia Historic Triangle between June and August in 2001. The survey was conducted at five different sites in the Virginia Historic Triangle. Out of 300 questionnaires, 251 were usable. Therefore, the data from 251 respondents were analyzed in this study.
Appropriate statistical analyses such as frequencies, descriptive, factor analysis, correlation analysis, multiple regressions, Multivariate Analysis of Variance (MANOVA), Analysis of Variance (ANOVA), and Multivariate Analysis of Covariance (MANCOVA) were used according to respective objectives and descriptors.
The factor analysis was conducted to create correlated variable composites from the original 25 attributes. Using factor analysis, 25 destination attributes resulted to four dimensions: General Tour Attraction, Heritage Attraction, Maintenance Factors, and Culture Attraction. These four factors then were related with overall satisfaction. Correlation analysis revealed that four factors were correlated with tourists' overall satisfaction. The multiple regression analysis revealed that there was relationship between cultural/heritage destination attributes and tourists' overall satisfaction. MANOVA revealed that there was significant difference between derived factors in relation to only total household income and the length of stay among 10 demographic and travel behavior characteristics. ANOVA revealed that there is a significant difference in the overall satisfaction of tourists by gender, past experience, and decision time to travel. Finally, MANCOVA revealed that only one of the control variables (past experience) controlled the relationship between the overall satisfaction of tourists and derived factors.
Based upon the results of this study, several recommendations can be made to increase tourists' satisfaction with the Virginia Historic Triangle. First, comprehending what tourists seek at cultural/heritage attractions will help tourism marketers better understand their customers. Second, identifying which attributes satisfy the tourist who visit cultural/heritage destinations will help tourism planners develop appropriate strategies to attract their customers and serve them effectively. Third, knowing who the satisfied tourists are may help reduce marketing costs and maintain cultural/heritage destinations' sustainability.Master of Science
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Hoang, Vinh. "Swedish tourists’ perceptions, satisfactions and behavioral intentions toward Thailand Destination. A study based on the post-purchase stage." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-25305.
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To explore the destination images of Thailand as a tourist destination from the point of view of Swedish Generation X tourists in Västerås by examining their satisfaction/dissatisfaction and behavioral intentions after traveling to Thailand. To test the theoretical DI formation and interrelationships of those components. A qualitative research approach with in-depth interviews to collect empirical date derived from respondents’ first-hand experiences. Destination Image Theory was used as a background and Content Analysis Approach was used to analyze data. Thailand was perceived positive and negative by Swedish generation X tourists in Västerås. They were satisfied with their stay at Thailand. After traveling to Thailand, most of them would like to revisit Thailand, but few of them want to travel to new destination. All of them are willing to tell friends or relatives about their experiences in Thailand.
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Pham, Tran Truc Vien. "The influence of social interactions on tourist experience and tourist satisfaction: A study of group package tours in Vietnam." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2022. https://ro.ecu.edu.au/theses/2555.
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Owing to the nature of tourism services, in most cases tourists experience a tourism service in the presence of service personnel and fellow tourists. Scholars and practitioners have been interrogating the role of co-creation in providing tourists with a superior experience and increased tourist satisfaction. Within a group package tour (GPT), tourists appear to be active co-creators of their experience through tourist-to-tour guide interactions (TGIs) and tourist-to-tourist interactions (TTIs). TGIs and TTIs also seemingly play an important role in determining tourist satisfaction through tourist experience. However, very little research has examined the influence of TGIs and TTIs on tourist experience and tourist satisfaction.
The overall purpose of this study is to examine the influence of TGIs and TTIs on tourist experience and tourist satisfaction in GPTs. To do this, this study aims to (1) identify specific forms of TGIs and TTIs in GPTs and explore factors influencing TGIs and TTIs, (2) investigate the importance and performance of forms of TGIs and TTIs, and (3) examine how TGIs and TTIs influence tourist experience and tourist satisfaction in GPTs. The characteristics of GPTs in Vietnam provided an ideal research context for addressing these research objectives. A sequential mixed-method approach consisting of two research stages was adopted in the research design. The qualitative study involved participant observations in three GPTs and thirty-three qualitative in-depth interviews were conducted to achieve the first research objective and thus help develop the questionnaire used in the quantitative study. The quantitative study employed a questionaire survey as the main method of data collection and examined the influence of TGIs and TTIs on tourist experience and tourist satisfaction.
The qualitative study found that ten forms of TGIs and eight forms of TTIs commonly occurred in the GPTs in Vietnam. Most of the TGI forms were service-oriented interactions while most of the TTI forms were social-oriented interactions. These forms of TGIs and TTIs were allocated to the four quadrants of an importance-performance analysis matrix through an importance-performance analysis using the quantitative data, which identified managerial implications for tour operators, tour businesses and tour guides. The quantitative study found that the quality of TGIs positively influenced the four dimensions of tourist experience (i.e., learning, enjoyment, escape, aesthetics), but that the quantity of TGIs negatively influenced the four dimensions of tourist experience; both the quantity and quality of TTIs positively influenced the four dimensions of tourist experience. The quantity and quality of TGIs as well as the quantity and quality of TGIs significantly determined tourist satisfaction through the four dimensions of tourist experience.
This study (1) contributes to the literature on social interactions in tourism services by identifying forms of TGIs and TTIs and the factors influencing TGIs and TTIs in GPTs; (2) enriches and advances the literature on co-creation of tourist experience from the tourist perspective by examining the role of tourists in co-creating their experience through TGIs and TTIs and by investigating the role of social interactions in making tourist experience; and (3) provides a broader understanding of tourist satisfaction in the context of GPTs through its attempts to investigate the role of TGIs and TTIs in determining tourist satisfaction through tourist experience. The study results offer invaluable practical insights and directions for tour operators, tour guides and other tour businesses to improve relevant tourism management practices.
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Jew, Jeongyong. "Links Between Cultural Heritage Tourism and Overall Sense of Tourist Well-Being." Thesis, Virginia Tech, 2015. http://hdl.handle.net/10919/53702.
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Cultural heritage tourism is still the growing segment of tourism industry. Moreover, many tourists prefer exploring something new, cultural heritage tourism (CHT) has become one of the major "new" segments of tourism demand. Therefore, it is true that cultural heritage tourism has been one of the major sources of both quantitative and qualitative growth of tourism industry in many countries.
In regard to the context of cultural heritage tourism industry, by identifying the relationship and impacts between tourist motivations, tourist satisfaction, and overall sense of tourist well-being, tourism marketers and administrators who are engaged in cultural heritage tourism can improve strategies for creating tourist's distinctive experiences, allowing tourists to become more physically and emotionally engaged in cultural heritage tourism destinations.
However, there is, if any, very limited work that explores the link between cultural heritage tourism experiences and overall sense of tourist well-being induced by these experiences. Therefore, this study examines what attributes on tourist motivation contribute to the overall sense of well-being of tourists who visit cultural heritage tourism destinations. Therefore, this study examines what attributes on tourist motivations contribute to the satisfaction and the overall sense of well-being of tourists who visit cultural heritage tourism sites.
An online survey using panel data from a marketing research company was used to collect 350 completed questionnaires. Tourist motivations (HONs and LONs), tourist satisfaction, and overall sense of tourist well-being were measured using different scales from previous researches discussed in the literature review.
This study conducted various analyses including a profile of 350 respondents based on descriptive statistics, exploratory factor analysis of tourist motivations, correlation analysis of all constructs, and path analysis for the conceptual study model to understand the relationships between tourist motivations and tourist satisfaction, tourist motivations and overall sense of tourist well-being, and tourist satisfaction and overall sense of tourist well-being and identify impacts of each construct on the study model.
This study contributes to the growing body of knowledge in understanding the link between cultural heritage tourism and overall sense of tourist well-being and identifying the perceived value and critical role of tourist motivations and tourist satisfaction connecting to overall sense of tourist well-being by establishing a theory based on empirical link between tourist motivations and overall sense of tourist well-being via tourist satisfaction in the context of cultural heritage tourism business.Master of Science
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Al-Khayat, Anaam. "The connection between image, symbolism, tourist expectations and satisfaction." Thesis, Edinburgh Napier University, 2009. http://researchrepository.napier.ac.uk/Output/6491.
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Tourism makes a major contribution to most economies particularly developing economies. In developing countries, tourism is important as a means of earning hard currencies and creating employment. Therefore the means of stimulating tourism and promoting potential destinations is worthy of investigation. In this thesis the focus is on investigating the use of images of nations' culture and heritage to promote those destinations in the developing world to affluent western tourists. An extensive literature review is undertaken in the thesis to demonstrate and understand the relationship between place and its portrayal to give expectations in the minds of tourists. There are many means of portraying the images, notably television, the Internet and paper based brochures which are the subject of this thesis. This review led to the construction of the hypothesis that if images are realistic depictions of place then expectations will be closer to experience. If this gap is small then it is further hypothesised that satisfaction will result. To explore and test this hypothesis a positivist research approach is pursued. The research method used is principally that of case studies in which three countries (Egypt, India and Turkey) are taken as representative of developing/emerging nations. First, the use of images to promote travel to these countries is tested by conducting a content analysis of "quality broadsheet" newspapers. Then a questionnaire based survey is undertaken to understand how people from affluent backgrounds perceive samples of images emphasising culture and heritage and how they identify the images with place. Next, samples of first time tourists to Egypt, India and Turkey are surveyed before experiencing the destination and again after visiting the destination. Then to add depth, samples of the tourists surveyed were interviewed and invited to discuss their experiences. The findings of the content analysis resulted in evidence to support the premise that images of culture and heritage are used to promote destinations to affluent potential tourists. From the first survey, results showed that on the whole potential tourists correctly associated images with the destination. Further, it was found that images judged to be realistic, raised expectations in the minds of potential tourists. Then from the pre and post visit survey, factor analysis was used to create measures of expectations of place and measures of experience of place. The gap between the measures of experience and expectation was then computed and found to be negatively correlated with satisfaction. The in depth interviews gave similar findings to the quantitative analysis and by triangulation helped to validate the research. Thus the hypothesis that accurate representation of place based on culture and heritage imagery leads to expectations which are close to experience is accepted. Further, it was found that if the expectation/experience gap is small then satisfaction is likely to result. These findings give valuable tools, whether company based or in national development agencies, to ensure that the accuracy of portrayal of cultural images to promote destinations to affluent consumers and thus ensuring satisfaction is more likely, which in turn results in an increase in the potential for return visits.
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Siri, Raktida. "Indian tourists' motivation, perception, and satisfaction of Bangkok,Thailand." Thesis, University of North Texas, 2009. https://digital.library.unt.edu/ark:/67531/metadc9827/.
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The purposes of the study were to: 1) identify Indian tourists' demographics and travel patterns; 2) examine Indian tourists' motivation to take the Bangkok area trip; 3) examine the level of importance of information sources; 4) identify the level of satisfaction of Indian tourists on their travel experience on the Bangkok area attributes; and 5) examine the intention to return and willingness to recommend the Bangkok area and Thailand. The findings showed that Indian tourists were motivated to visit the Bangkok area by both push and pull factors. Family and/or friends and the Internet were considered as important sources in trip decision making. Indian tourists were generally satisfied with the Bangkok area's attributes. They also showed the desire to revisit and recommend Bangkok and Thailand as travel destinations.
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Noaman, Samar Billi. "Tourisme médical : comprendre les comportements de consommation des voyageurs et enjeux stratégiques pour le Liban." Thesis, Paris 1, 2018. http://www.theses.fr/2018PA01E033/document.
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Une littérature de fond sur le tourisme médical a été attribuée aux motivations des touristes médicaux. Des académiciens ont étudié les expériences des touristes médicaux et leur niveau de satisfaction. Néanmoins, le lien entre ces deux concepts a rarement été examiné dans la littérature sur le tourisme médical. Ainsi, cette étude examine les motivations des touristes médicaux destinées pour le tourisme médical et l’effet de ces motivations sur leur perception de la qualité, de la satisfaction, et de l’intention de revisiter. En outre, l’étude vise à explorer les différentes caractéristiques des touristes médicaux qui rendent à des classements différents. L'objectif est d'étudier les caractéristiques qui attirent les touristes médicaux vers la destination, pour améliorer leurs expériences et leurs satisfactions en matière de tourisme médical. De manière empirique, cette étude privilégie la destination touristique médicale, au niveau commercial et national pour un niveau mondial, en abordant les motivations et les perceptions des touristes médicaux. Les fondements théoriques sont tirés de la théorie «push» et «pull», du processus de prise de décision en cinq étapes, en plus des théories issues de la qualité de perception des services et la satisfaction de la littérature. Un cadre conceptuel a été développé pour illustrer la relation entre les variables de l’étude. Les motivations ont été classées en attirer «push» et pousser «pull». Les motivations d'attirer ont été classées en motivations associées à la destination, aux attributs médicaux, à la commodité et au prix. La qualité perçue a été classée en médecine et touristique. Méthodologiquement, l’étude incorpore une approche de triangulation où les données primaires ont été collectées auprès de fournisseurs impliqués dans le tourisme médical via des entretiens et auprès de touristes médicaux via une enquête. Huit entretiens ont été menés avec des fournisseurs de tourisme médical dans les pays d’étude, afin d’obtenir des informations approfondies sur le sujet et de procéder à une vérification plus approfondie du développement des connaissances quantitatives. Au total, 212 réponses ont été obtenues à partir de l’enquête pour vérifier le modèle quantitatif en utilisant le modèle d’équation structurel. D'autres techniques d'analyse des données ont été utilisées, principalement l'Analyse Factorielle Exploratoire et l'Analyse Factorielle Confirmatoire. Les résultats apportent un soutien à certaines relations hypothétiques. Les motivations d'attraction associées aux attributs médicaux affectent la qualité médicale perçue et les motivations d'attraction associées à la destination, aux attributs médicaux et à la commodité affectent la qualité touristique perçue. La qualité perçue à la fois médicale et touristique influe sur la satisfaction, tandis que la satisfaction affecte l’intention de la visite. Les constatations étendent également les applications des théories sous-jacentes pour expliquer le comportement des consommateurs dans le tourisme médical. Les principales théories comprennent un processus de prise de décision en cinq étapes et une théorie de la qualité du service de désaccord. Les implications de la recherche s'étendent au niveau de l'entreprise et au niveau national. Les résultats peuvent aider les gestionnaires impliqués dans les entreprises de tourisme médical, notamment les cliniques, les centres médicaux, les hôtels et les agences de voyages, à réaffecter leurs ressources et à mettre en œuvre les pratiques recommandées susceptibles d'améliorer leurs performances et d'attirer d'autres touristes. Au niveau national, les conclusions sont importantes pour les décideurs clés dans les domaines du tourisme et de la santé. Les résultats et les recommandations peuvent aider à accroître l’attractivité de la destination et à améliorer l’expérience du tourisme médical, ce qui se traduirait par des avantages économiques pour la destination dans son ensembleA substantive literature of medical tourism has been attributed to medical tourists' motivations. Academicians have studied medical tourists' experiences and resulting satisfaction level. Nevertheless, the link between these two concepts has seldom been examined in medical tourism literature. Thus, this study examines medical tourists’ motivations for medical tourism destination, the effect of those motivations on their perception of quality, satisfaction and intention to revisit. In addition, the study aims to explore the various characteristics of medical tourists which yields in classifying them into different segments. The objective is to investigate the attributes that attract medical tourists to the destination as well as possible ways to enhance their medical tourism experience and satisfaction. Empirically, the study aims to promote the medical tourism destination at business and national levels to a world-class level by addressing the motivations and perceptions of medical tourists. Theoretical foundations are drawn from push-pull theory, five steps decision-making process, in addition to theories from service perceived quality and satisfaction literature. A conceptual framework was developed to illustrate the relationship between the study variables. The motivations were classified into push and pull. Pull motivations were classified into motivations associated with the destination, medical attributes, convenience and with price. Perceived quality was classified into medical and touristic. Methodologically, the study incorporates a triangulation approach where primary data were collected from suppliers involved in medical tourism via interviews and from medical tourists via survey. Eight interviews were conducted with suppliers of medical tourism in destination of study to obtain an in-depth insight into the subject matter as well as for further verification of quantitative knowledge development. A total of 212 responses were obtained from the survey for verification of the quantitative model using Structural Equation Modeling. Other data analysis techniques were employed, primarily Exploratory Factor Analysis and Confirmatory Factor Analysis. The findings provide support to some hypothesized relationships.The pull motivations associated with medical attributes affect perceived medical quality and the pull motivations associated with destination, medical attributes and convenience affect perceived touristic quality. Both medical and touristic perceived quality affect satisfaction while satisfaction affected intention to revisit. The findings as well extend the applications of the underpinned theories in explaining consumer behavior in medical tourism. The main theories include five steps decision-making process and disconfirmation service quality theory. The implications of the research extend to business level and national level. The results can help managers involved in medical tourism businesses including clinics, medical centers, hotels and travel agencies to reallocate their resources and implement the recommended practices that can improve their performance and attract additional medical tourists. On a national level, the findings are significant to key decision makers in the fields of tourism and healthcare. The outcomes and recommendations can assist in increasing the attractiveness of the destination and improving the medical tourism experience which would result in economic benefit to the destination as a whole
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Wang, Ying. "Analysis of Chinese Tourist Arrivals and Expenditures in Australia." Thesis, Griffith University, 2008. http://hdl.handle.net/10072/367749.
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Inbound tourism demand has been a significant contributor to Australia’s national economy. Subsequently, sustaining this industry is critically important. In the past decade, China has emerged as one of the most significant tourist source countries for Australia. Focused on Chinese holiday travellers to Australia, this study examined the demand in this market, both in terms of tourist arrivals and expenditures. Secondary data on historical holiday arrivals from China to Australia was obtained from the Australian Bureau of Statistics, and a univariate time series analysis was performed. A comprehensive comparison of the forecasting performance of various forecasting models found that the Winters’ multiplicative exponential technique is the most suitable forecasting method to project future demand for the Chinese holiday market to Australia. The five-year forecasts show that this market will continue to grow in the mid-term future, however, at a decelerating pace and with a clear seasonal pattern.
A questionnaire survey gathered data from 380 Chinese holiday travellers regarding their expenditures and experiences in Australia. On top of the pre-paid package price, Chinese holiday travellers spent considerable amounts of money during the trip, and their expenses have largely flowed into the sectors of duty free shops, restaurants, casinos and night entertainment places. Shopping expenditure was identified as the largest component of Chinese holiday travellers’ expenditure in Australia. Chinese travellers’ total and disaggregated expenditures on various categories of goods and services in Australia were determined by different sets of economic, social demographic and psychological characteristics, which can be used to profile high yield segments in this market. With respect to travellers’ total expenditure, a number of variables were found to differentiate high spending travellers from low spending travellers, including income, age, place of residence, travel party size, length of stay, and visitation to destination(s) other than Australia.
Several issues were identified in relation to Chinese travellers’ perception of, and satisfaction with Australia as a tourist destination. Destination attributes related to shopping, accessibility, entertainment/nightlife, museums/art galleries and language were areas where Australia underperformed on perception. In addition, “food”, “shopping” and “tour itinerary” were identified as sources of dissatisfaction. There were also gaps between travellers’ pre- and post-trip perceptions of Australia in various destination attributes. These need to be dealt with immediately to avoid an adverse impact on the future demand in this market.
The time series analysis of tourist arrivals and cross-sectional examination of expenditure together provided a comprehensive investigation into the holiday travel demand from China to Australia, resulting in a number of practical implications for Australia in relation to destination planning, management and marketing. A number of directions for future research were suggested, such as examining the role of psychological characteristics in determining travel expenditure, further testing the relationship between expenditure and satisfaction, and using other forecasting techniques.Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
School of Hospitality, Sports and Leisure
Griffith Business School
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Kozak, Metin. "Destination benchmarking : facilities, customer satisfaction and levels of tourist expenditure." Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/3156/.
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An extensive review of past benchmarking literature showed that there have been a substantial number of both conceptual and empirical attempts to formulate a benchmarking approach, particularly in the manufacturing industry. However, there has been limited investigation and application of benchmarking in tourism and particularly in tourist destinations. The aim of this research is to further develop the concept of benchmarking for application within tourist destinations and to evaluate its potential impact on destination performance. A holistic model for destination benchmarking was developed using the three main types of benchmark: internal, external and generic. Internal benchmarking aimed at improving a destination's internal performance by evaluating quantitative and qualitative measures. External benchmarking used tourist motivation, satisfaction and expenditure scores to investigate how one destination may perform better than another. Generic benchmarking aimed at evaluating and improving a destination's performance using quality and eco-label standards. This study developed four hypotheses to test the possible measures and methods to be used in carrying out destination benchmarking research and investigate how cross-cultural differences between tourists and between destinations might influence its formulation and application. These hypotheses and the model were tested utilising both primary and secondary data collection methods. The primary data was collected from eight different groups of British and German tourists visiting Mallorca and Turkey in the summer of 1998 (n=2,582). Findings were analysed using content analysis and a series of statistical procedures such as chisquare, mean difference (t-test), factor analysis and multiple regression. Personal observations were also recorded. The secondary data included statistical figures on tourism in Mallorca and Turkey. This research provides a discussion of findings and their implications for benchmarking theory and practitioners. The relevance of benchmarking to tourist destinations was examined through the measurement of performance, types of destination benchmarking and taking action. It is apparent that specific measures could be developed for destinations. Both internal and external benchmarking could be applied to benchmarking of destinations. However, in the case of external benchmarking, this research indicated that each destination might have its own regional differentiation and unique characteristics in some respects. Crosscultural differences between tourists from different countries also need to be considered. Given these findings, it is possible to suggest that this research makes a fresh and innovative contribution to the literature not only on tourism but also on benchmarking. The contribution of this study's findings to knowledge exists in the methods and techniques used to identify the factors influencing selected destination performance variables and in the methods to be employed for comparison between the two destinations. Caution should be used in generalising the results to apply to other destinations.
Books on the topic "Tourist satisfaction"
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Researching tourist satisfaction: Issues, concepts, problems. London: Routledge, 1995.
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Muzaffer, Uysal, and Magnini Vincent P, eds. Tourist customer service satisfaction: An encounter approach. New York: Routledge, 2010.
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Atila, Yüksel, ed. Tourist satisfaction and complaining behavior: Measurement and management issues in the tourism and hospitality industry. New York: Nova Science Publishers, 2008.
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Gribben, Neil L. M. A quantitative anatomization of facet-specific job satisfaction, amongst Irish hospitality management. Dublin: University College Dublin, 1991.
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Komba, Ladis. The impacts of national character on critical factors of customer satisfaction and on customers' behavioral intentions in service organizations: A case of tourist hotels in Tanzania. Augsburg: Wissner, 1997.
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World Tourism Organization. General Assembly. and World Tourism Organization Secretary-General, eds. Identification and evaluation of those components of tourism services which have a bearing on tourist satisfaction and which can be regulated, and state measures to ensure adequate quality of tourism services. Madrid: World Tourism Organization, 1985.
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Nowacki, Marek. Atrakcje turystyczne: Koncepcje, stan, determinanty zadowolenia osób zwiedzających = Visitors' attractions : concepts, condition, determinants of visitors' satisfaction. Poznań: Akademia Wychowania Fizycznego im. Eugeniusza Piaseckiego w Poznaniu, 2012.
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La satisfacción del turista en el destino Marbella: Medida y análisis mediante el modelo Rasch. Málaga: Centro de Ediciones de la Diputación de Málaga, 1999.
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Lundberg, Christine. Challenges in delivering services: The front-line hospitality and tourism employee perspective. Göteborg: Göteborgs universitet, Handelshögskolan, 2010.
Find full textBook chapters on the topic "Tourist satisfaction"
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Inelmen, Kivanc, and Burcin Hatipoglu. "Hotel Guests’ Satisfaction with Employees in Istanbul and Barcelona." In Tourist Behavior, 65–80. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-78553-0_5.
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Chen, Yining, Hui Zhang, and Li Qiu. "A Review on Tourist Satisfaction of Tourism Destinations." In LISS 2012, 593–604. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-32054-5_83.
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Alias, Zauyani Zainal Mohamed, and Nor’Ain Othman. "Visitors Experiences, Expectations and Satisfaction in Trade Shows and Exhibitions." In Tourist Behavior, 37–47. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-78553-0_3.
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Rizkiliana, T. N. L., Nurbaeti, L. D. R. Bilqis, and I. E. Oesman. "Destination image and visitor satisfaction: The role of visitor satisfaction as an intervening variable." In Current Issues in Tourism, Gastronomy, and Tourist Destination Research, 38–44. London: Routledge, 2022. http://dx.doi.org/10.1201/9781003248002-6.
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Artal-Tur, Andrés, and Noelia Sánchez-Casado. "Exploring Tourist Satisfaction and Destination Loyalty." In Tourism, Hospitality & Event Management, 75–99. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-16981-7_5.
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Mattsson, Jan, and Doren Chadee. "Customer Satisfaction in Tourist Service Encounters." In Proceedings of the 1995 World Marketing Congress, 397. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-17311-5_56.
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Chen, Jason Li, Gang Li, and Haiyan Song. "Managing Tourist Satisfaction: An Index Approach." In Management Science in Hospitality and Tourism, 327–44. Warentown, New Jersey : Apple Academic Press Toronto, 2015. | Series: Advances in hospitality and tourism: Apple Academic Press, 2017. http://dx.doi.org/10.1201/b19937-15.
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Singh, Lakhvinder, and Dinesh Dhakhar. "Mediating Role of Tourist Motivation and Participation with Satisfaction and Revisit Intention In Rishikesh, India." In Tourist Behavior, 163–87. New York: Apple Academic Press, 2022. http://dx.doi.org/10.1201/9781003282082-7.
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Cabeça, Sónia Moreira, Alexandra R. Gonçalves, João Filipe Marques, and Mirian Tavares. "Gastronomic creative tourism: experiences in the Algarve region of Portugal." In Creative tourism: activating cultural resources and engaging creative travellers, 62–67. Wallingford: CABI, 2021. http://dx.doi.org/10.1079/9781789243536.0009.
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Abstract In Portugal, gastronomy is also seen as a valued asset that can enrich the tourist experience and add value to the territories, differentiating them (Turismo de Portugal, 2017). In a mass tourism destination like the Portuguese region of the Algarve, a major sea and sun destination, gastronomy can contribute to a more sustainable tourism, helping to diversify the Algarve's attraction base and to reduce tourism seasonality. The satisfaction of tourists with the gastronomy experience in the Algarve was studied some years ago and the results show that it depends on three main determinants: quality and price, gastronomy, and atmosphere. The evaluation showed that satisfaction 'was very much related with gastronomy related factors, including local courses, originality and exoticness, and the presentation of food and staff. Quality, and price were also found to be an important influence on satisfaction although to a lesser extent than gastronomy' (Correia et al., 2008, p. 174). Atmosphere was considered a less important factor.
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Kader Şanlıöz–Özgen, H., and Metin Kozak. "The interrelationship between tourist satisfaction and experiences." In Routledge Handbook of the Tourist Experience, 64–76. London: Routledge, 2021. http://dx.doi.org/10.4324/9781003219866-7.
Full textConference papers on the topic "Tourist satisfaction"
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Cardiff, John, and María-José Gómez-Aguilella. "Destination Satisfaction in Senior Tourism: A Case Study." In INNODOCT 2019. Valencia: Universitat Politècnica de València, 2019. http://dx.doi.org/10.4995/inn2019.2019.10269.
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In this paper, we present a study which analyzes the experiences of elderly people, when travelling as tourists to specific destinations. With this specific profile we searched results that help us to determine their prospects in tourism. The research is also focused on a specific country, Ireland, although cross-cultural studies are being developed in Spain. The surveys are carried out in three touristic places chosen because of their popularity with our target audience. We conduct a survey in which we elicited the expectations that exist before visiting that destination regarding the perceived reputation of that tourist destination and of the quality of the services offered. These aspects also relate to the degree of hospitality of its inhabitants. This allows us to determine the tourist experience in the destination, focusing on the emotions of the visitor to the destination and of the level of disconnect from everyday life that is achieved. We establish the degree to which their feelings on the destination are discussed in social networks – an important point as this group have not traditionally used social media to a significant degree. We try to establish by means of a quantitative study the tourist profile of these people of advanced age, which is an area of research that has received little attention to date. For this reason, the study reveals knowledge of a new visitor profile in tourist destinations, determined by the experience lived.
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Krishna Yadav, Janardan. "Memorable Tourism Experience and Tourist Satisfaction." In The International Conference on Research in Management & Economics. acavent, 2018. http://dx.doi.org/10.33422/ime.2018.12.70.
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Saad, Mazni, Ainun Khadijah Lokman, Mohd Hanafi Azman Ong, and Nor’Ain Othman. "AESTHETIC QUALITY OF ISLAND TOURISM IN MALAYSIA’S EAST COAST REGION: DOES DURATION OF STAY MATTER IN SATISFYING TOURISTS?" In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.040.
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The East Coast islands of Malaysia are becoming increasingly popular as a world-class nature tourism destination. Not only are they naturally beautiful and accessible, they are also attractive and appear as a destination image. However, whether satisfaction based on the aesthetic quality of the island is sufficient in determining a tourist’s duration of stay is being questioned. This study, therefore, sets out two objectives to investigate the relationship between Aesthetic qualities and Tourist Satisfaction which are to investigate which aesthetic quality has a significant influence on tourist satisfaction of Malaysia’s East Coast islands and to determine whether the length of stay has a significant influence on tourist satisfaction of the East Coast islands of Malaysia. This study used both quantitative and cross-sectional methods to collect data. Then a Smart PLS-SEM analysis was used on the 150 responses; the 5000 replication of samples reveals that all aesthetic qualities contributed to tourist satisfaction. The ANOVA analysis, supported by the post hoc multiple comparison analysis among the groups, the Least Square Difference (i.e., LSD) Fisher’s Test, and Games-Howell Test, yielded intriguing results for the significant difference between the duration of stay groups on these islands. All aesthetic qualities, especially scenery, showed significant differences during a short stay. The findings would raise public awareness of the importance of sustaining the aesthetic quality of island tourism while also benefiting many stakeholders. There is also a need for more promotional efforts to extend the tourists’ duration of stay. However, generalisations of the results of this study are limited to responses given mainly from three main islands of Terengganu.
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Mohamed Sofian, Izza Nazura, Siti Falindah Padlee, and Noor Zatul Iffah Hussin. "TOURISTS SATISFACTION TOWARDS SMART TOURISM SERVICES IN MALAYSIA." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.008.
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Smart tourism projects are already underway across the globe including Tourism Malaysia. In 2018, Tourism Malaysia has launched the Malaysia Smart Tourism 4.0 initiative to take the industry to the next level by capitalizing on the new opportunities of the digital age. Despite the increase in the number of studies on customer satisfaction towards smart tourism services, only a limited number of studies were carried out in Malaysia. Therefore, this research proposes to obtain a better overview of this issue from a Malaysian perspective. The main objective of this study is to analyse the relationship between smart tourism technology attributes, tourist service satisfaction levels and to assess the relationship between the levels of tourist service satisfaction and the intention to use new technology. This study was also carried out to examine the moderating effect of trust on the relationship between smart tourism technology. This study will use a structural equation method to find the relationship between the smart tourism technology attributes of trust, service satisfaction, and the intention to use. This study employs a quantitative method of analysis with a questionnaire that were distributed to Malaysian tourists online. The sample size was selected based on the sample size table used by Krejcie & Morgan (1970). The study expects to find that smart tourism technology attributes are significantly associated with service satisfaction levels, and this it will have a positive effect on the intention to use. Meanwhile, the trust factor will be positively associated with service satisfaction.
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Razak, Anis. "Determinants of Tourist Satisfaction in Beach Tourism." In Proceedings of the 1st International Conference on Social, Science, and Technology, ICSST 2021, 25 November 2021, Tangerang, Indonesia. EAI, 2022. http://dx.doi.org/10.4108/eai.25-11-2021.2319318.
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Castillo Canalejo, Ana Mª, Sandra Mª Sánchez Cañizares, Guzmán Antonio Muñoz-Fernández, and César Mora Márquez. "TOURISTS’ SATISFACTION WITH GASTRONOMY: PERCEPTIONS OF RESTAURATEURS IN CÓRDOBA AND OXFORD." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.6.
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Purpose - The aim of this study is to gain an understanding of restauranteurs’ perceptions about their customers’ satisfaction with the service provided in their establishment, focusing on two European cities - one British (Oxford) and another Spanish (Córdoba). The study also examines the potential relationship between this perceived satisfaction and factors external to the quality of the restaurant service. These include the customer’s motivation for visiting the city, his/her knowledge of the restaurant and the city, and the tourism authorities’ support for the city’s gastronomy and tourism. Methodology - The empirical research is based on the collection of primary information through a survey specifically designed to test the hypotheses formulated in the proposed theoretical model. The model used to check the proposed hypotheses was tested using the Partial Least Squares (PLS) approach Findings - After analysing the results, it can be observed that tourists’ motivation for choosing a destination and their prior knowledge about the city and its gastronomy positively influence their level of satisfaction. Significant differences also emerge in the comparative analysis of the two cities. For Oxford restaurateurs, the most important and significant variable influencing satisfaction is the motivation of tourists who visit the city, while Cordoba restaurateurs hold that satisfaction is positively influenced by all three of the external factors analysed, albeit to different degrees. The main one of these is the tourist’s knowledge about the gastronomy and the city, followed by the complementary offer and the official support for tourism and gastronomy, and last of all the tourist’s motivation, which is barely significant. Contribution - The results of this study are of interest to both academics and those working in the f ield of tourism management. The main practical implication of this work is the understanding it offers of restaurateurs’ perceptions, in two different European cultural cities, of factors external to the restaurant service which can affect their tourist customers’ satisfaction. It is not uncommon for these perceptions to be translated into demands made of the tourist authorities. Identifying such factors helps us to understand these demands, but also helps to explain the diversity of perceptions on which sectoral organizations in different European countries base their demands to the common European authorities. In this study, it can be surmised that cultural differences affect the needs perceived by restaurateurs.
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Abdulla, Farzanna Yashera, and Jabil Mapjabil. "REVIEW OF THEORIES AND MODEL OF RESEARCH ON LIMINALITY IN TOURISM." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.048.
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Liminality is important in the tourism field to measure the tourist experience from their satisfaction, whether the actual reality experienced meets their expectations. Conceptual research method using secondary data are used in this study. This paper reviews some selected theories and models to comprehend more on the concept of liminality with tourism. For that, the theories and models that would be examined are Five Phases Tourism Model (1966), SERVQUAL Model (1988), Liminality Tourism Structure Model (2019) and Classical and Post-modern Liminality Comparative Theory (2016). The Five Phases Tourism Model is a model used to describe the experience in various phases: expectation, away trip, tourist destination, return trip, and memories, while a SERVQUAL Model is used to measure the quality of service. The Liminality Tourism Structure Model describes the tourist experience from various elements such as physical, social, and emotional. Finally, the Classical and Post-modern Liminality Comparative Theory compares the classical liminal experience of society in ancient times and the liminal experience of post-modern society. The literature review results show that the theories and models aid in explaining tourist experience using five phases and was influenced by several aspects. Thus, the combination of all these existing models related to liminality will help to understand tourists more deeply and measure the level of tourist satisfaction that are seen from their experience, expectation, and the actual reality being experienced by them.
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Vojinović, Dragan, and Nevena Kapor. "THE IMPACT OF PANDEMIC CORONA VIRUS ON COMMUNICATION IN TOURISM." In The Sixth International Scientific Conference - TOURISM CHALLENGES AMID COVID-19, Thematic Proceedings. FACULTY OF HOTEL MANAGEMENT AND TOURISM IN VRNJAČKA BANJA UNIVERSITY OF KRAGUJEVAC, 2021. http://dx.doi.org/10.52370/tisc21180dv.
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Communication and information technologies have greatly influenced the changes of tourism as an activity, especially when it comes to distribution channels in tourism, achieving more accurate and closer communication with customers/tourists, easier access to information, which ultimately affected the creation of market competition with the focus on the tourist. Communication in the tourism industry is of universal importance if the goal is an adequate level of tourist satisfaction as well as competitiveness in the local and global market. Communication is not just promotional activity aimed at attracting tourists, but the totality of relationships that are realized before arrival, during staying and after the departure of tourists, and their quality determines the ratio of expected and achieved satisfaction of a service user. The aim of the research is to understand the different effects that communication (verbal and non-verbal) has in restrictive business conditions. In addition, the paper seeks to point out the practical aspects of the communication process of all participants, directly or indirectly, involved in the creation and provision of services in the tourism industry, with reference to the time of the pandemic.
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Sewwandi, H. H. S. P. "Visual landscape characteristics and tourists’ satisfaction: a study with reference to Nuwara-Eliya, Sri Lanka." In Independence and interdependence of sustainable spaces. Faculty of Architecture Research Unit, 2022. http://dx.doi.org/10.31705/faru.2022.16.
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The power of the landscape to draw tourists seeking spectacle has a long tradition and landscapes are prone to the tourism industry. Sri Lanka is well-known as a popular tourist destination, because of the country's unique natural landscape characteristics. Even though the country's landscape is the main tourist attraction, there is no proper identification of the major characteristics that attract tourists and what meets their satisfaction in a landscape. With aiming that, the primary purpose of this study was to understand the impact of the visual landscape characteristics on the tourists’ satisfaction and the study was conducted in Nuwara-Eliya urban context. Study referred to various visual landscape characters and their quality by a visual landscape quality assessment which focuses on visual landscape qualities derived from visual concepts related to the field of study. The study highlights the inherent features of visual concept and the significance of the visual landscape characteristics of selected landscapes based on a theoretical framework, which can benefit in design improvising in such landscapes. The finding revealed that the visual characters of landscapes are a subjective measure taken by individuals based on their perception and the link between tourism and the visual landscape is unbreakable and vital to the tourism industry.
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Kaleychev, Svetoslav. "DESTINATION MARKETING ORGANIZATIONS - PRESENTATION OF GOOD PRACTICES." In TOURISM AND CONNECTIVITY 2020. University publishing house "Science and Economics", University of Economics - Varna, 2020. http://dx.doi.org/10.36997/tc2020.368.
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The modern tourist industry is strongly connected with marketing and its development in terms of forms and models analysing the dynamics in the factors determining personal satisfaction and experiences before, during and after the tourist activity. Tourist destinations use marketing as the main tool for analysing the tourist market, enabling them to determine potential consumers and the volume of their needs. This specific environment determined the creation of destination marketing organizations of (DMO), building the marketing policy of tourist destinations, as well as contributing to their promotion with the aim of attracting new tourists, increasing the average period of stay and satisfying all needs and desires in order to achieving pleasant tourism experiences.