Academic literature on the topic 'Transnet (Firm: South Africa) – Project management'

Global and national law firms alike operate in a challenging business environment and managing the firm's information and knowledge assets is increasingly viewed as a key factor in efficient legal service delivery. In legal practice, information management technologies, for example intranets, portals, workflow management systems, document and content management systems, case and project management systems and online dispute resolution systems are becoming important means of legal service delivery. The reason for applying information management technologies and implementing knowledge management strategies in law firms is not only to satisfy clients' growing need for a trusted online platform to interact with legal service providers, but for law firms to capitalise on their intellectual assets, to continuously modernise legal practice management, to empower lawyers, to increase productivity, to use time efficiently, to transfer skills and knowledge from senior to junior professionals, to improve service delivery and to gain competitive advantage. This article firstly reviews the role of information and knowledge management in providing an effective legal service to clients and compares foreign and South African law firms' information management related contexts, challenges and benefits. Secondly, it presents the findings of a survey conducted at South African law firms based on their knowledge management practices. The aim of the article is to provide insights into law firm knowledge management and its effect on providing legal services in an online business environment.

PurposeThe alignment of procurement strategy with overall business strategy is important for superior firm performance. It is also essential for firms’ purchasing structure to fit the purchasing strategy whether it is cost reduction; value analysis and/or improving delivery and increasing flexibility for achieving superior purchasing performance. The purpose of this paper is to scientifically examine the influence of organization culture (OC), green supplier development (GSD), supplier relationship management, flexibility and innovation on sustainability in supply network (SSN) under the moderation effect of institutional pressures and resources availability.Design/methodology/approachThe study is grounded by integrating institutional theory (IT) and resource-based view (RBV) theory. The study empirically tests the conceptual model through survey data gathered from 175 respondents in the KwaZulu-Natal province of Southern Africa using structural equation modeling which is a multivariate data analysis technique that permits to simultaneously examine many relationships among manifest and latent variables.FindingsIt was found that OC plays a crucial role in shaping the workforce behavior and responsible for enhancing GSDs and building good relationship with suppliers which ultimately results into increased flexibility and innovativeness. Coercive pressures (CPs) play a moderating role between the causal relationship of innovation and SSN. Therefore, CPs have got the ability to amplify or reverse the effect between innovation and SSNs.Research limitations/implicationsThe study suffers from few limitations. First, the study is restricted to one particular province in South Africa. Second, cross-sectional data were used for testing of model in the research study.Practical implicationsThe findings are of great importance for both the researchers and supply chain practitioners. Supply chain practitioners may use this knowledge for benchmarking the supply network configuration process and continuously improve the process. The tested model actually shows the mechanism for enhancing SSNs. In today’s dynamic and uncertain business environment, all firms in the supply network aims to minimize risks and maximize profitability. The findings show that CPs play a moderating effect on the relationship between innovation and SSN. Whenever government authorities and institutions pressurize firms for minimizing pollution levels, we see a trend of increased innovations in the form of new product developments, usage of eco-friendly raw material and application of eco-friendly technology which ultimately minimizes the carbon footprint. Through such initiatives steel and engineering firms conform to the government norms and regulations. However, innovations are possible through collaboration with specialist suppliers and sub-suppliers by adopting a common standard across the supply network. Through this overall process of innovation, the focal firm and sub-suppliers linked in the network will benefit and ultimately achieve a competitive edge. Therefore, firms can experience multiple benefits in terms of lower development costs, lower project cycle completion time, improvement in design for re-manufacturability, low downtime, low supply risks, reduction of greenhouse gas emissions and, ultimately, sustainable development.Originality/valueThe study is unique from dual perspective – both in terms of scope and contribution to supply chain management literature. First, the study integrates flexibility and innovation to study the impact on SSNs. Second, it integrates both IT and RBV theory of firm to test the moderation effect and the findings further opens up window for future research.

Purpose: The purpose of this article is to explore whether certain organisational control mechanisms can reduce conflict associated with cross-functional projects. Methodology: This is an exploratory study and individuals who had recently engaged in a cross-functional process improvement or change implementation project at automotives firm in South Africa were surveyed. The information collected from the survey was analysed using exploratory factor analysis and correlation analysis. Findings: The results of this study indicate that of the three control mechanisms examined, formalisation in project structure had the strongest association with a reduction in conflict. Reward systems that reward both the team as well as the individual were also found to have a significant association with a reduction in conflict. Use of performance measurement systems aimed at achieving strategic alignment did not have an association with conflict reduction in the organisation. Implications: These findings yield the following implications for management practice. Firstly managers need to be conscious that initiatives such as process improvement projects that require individuals from different functions to work together can often result in conflict. Secondly, this conflict can be reduced by formalizing roles and responsibilities and decreasing ambiguity in the project. Thirdly, design of reward systems that incentivise both the cross-functional team as well as the individual can also help to reduce conflict. Contribution and value: This study has shed light on the role of certain organisational control mechanisms on reducing conflict associated with cross-functional projects. It has also contributed to our understanding of how formalisation in project structure influences conflict in comparison to how performance measurement and reward systems influence conflict.

Welcome to the sixth issue of the Journal of Construction Business and Management. This issue will contribute scholarly discussion to the theoretical and methodical challenges impacting construction business management research and practice. The focus is to enhance the theoretical foundation for potential explanations to the various issues affecting construction operations towards assisting in the achievement of characteristics required for efficient construction organisations, projects, developments and resource use. The topics covered in this issue are related to corporate organisational effectiveness, quality management, maintenance performance, growth of the built environment professions, building regulations and contractor's risk attitudes. The issue contains six articles that were written by fifteen scholars based in Kenya, Malaysia, New Zealand, Nigeria and South Africa. The first paper by Ogbu and Olatunde evaluates the measures of corporate Organisational Effectiveness (OE) of Small and Medium-sized Enterprise (SME) contractors. The study found out that the SME contractors’ corporate OE can be measured by using corporate advantage, firm experience, certification and owner background. Also, a significant relationship was found between the OE of the firm and measures of project performance. They posit that better firm experience alone does not necessarily improve a contractor’s project performance. Paper two by Abdullahi, Bustani, Hassan and Rotimi assessed the quality management practices of Nigerian construction firms. Their study revealed that inspections and statistical quality control techniques are the most widely used quality management tools by construction firms in Nigeria. Abdullahi et al. conclude that there is a low uptake of quality management practice principles within construction organisations in Nigeria and proffered solutions to mitigate these challenges. The paper by Ajayi, Koleoso, Ajayi and Faremi evaluates the satisfaction ratings of the maintenance performance of prison facilities in South-Western Nigeria. The study revealed that prison staff were satisfied with the level of cleanliness, quality of water and control of ventilation; and partially satisfied with twenty-nine other criteria that were assessed. Ajayi et al. conclude that there is a need for continuous evaluation of prison facilities to ascertain their condition and performance levels. The fourth paper by Rwelamila and Manchidi examines the growth of professions as a consequence of the division of expert labour evolving to fill in knowledge gaps created by emergent social forces as other knowledge areas are rendered less relevant. The study shows how professional work negatively impacts on the delivery efficiencies in the project as a temporary organisation. Also, the study explains how boundary margins keep professions relational and how the dynamics of boundary work unfold in a territorial space in a project (meso) environment. The study by Omollo the author of the fifth paper investigates key barriers to the effective regulation of the building construction industry in Kenya. The article reveals that ineffective regulation of the construction industry was prompted by joint activities of building development contractors and the limitation of the National Construction Authority (the regulator). While building development contractors were found to be non-compliant with the building regulations, while the National Construction Authority fail to enforce the rules. Omollo concludes that regular monitoring and enhanced enforcement would promote compliance and sensitisation of contractors with applicable standards. Lastly, the paper by Taofeeq and Adeleke examines the factors affecting contractors’ risk attitudes in the Malaysian construction industry. Taofeeq and Adeleke found that the four leading factors influencing contractors risk attitude in the Malaysian construction industry are project-related, working capital, human-related factors and the external environment. The findings suggest that knowledge of these factors will help contractors’ decision-making processes in project management. Finally, I wish to acknowledge all authors who submitted papers for consideration, members of the JCBM Editorial Board and panel of reviewers for their support, timeous review and comments that have helped in defining and improving the quality of manuscripts published by the journal. We welcome feedback and suggestions from readers towards improving the quality of the journal and in maintaining the integrity of the findings published. Abimbola Windapo PhD Editor-in-chief

In many organisations, project management is no longer a separately identified function, but is entrenched in the overall management of the business. The typical project management environment has become multi-project. Most of the project decisions require consideration of schedule, resource and cost concerns on other project work, necessitating the review and evaluation of multi-project data. Resource management is at least as important as schedule (time) management. Functional managers, supporting multiple projects with shared and limited resources, need to know the demands on their resources and the impact of new project loads and changing priorities. This means that the effectiveness of project management is not only influenced by the function itself, but it permeates throughout the entire organisation, for which the overriding goal is to survive and prosper in a competitive environment. The research problem of this study is to assess how effective project management practices in the South African communications’ industry are, by using Telkom SA as the selected target group. The research method employed was to first identify the best practices of project management, by focusing on generally accepted standards and practices, that is those which are particularly effective in helping an organisation to achieve its objectives. The Project Management Body of Knowledge (PMBOK®) which is considered to be the international standard for project management, was used as the framework for identifying the best practices. The identified best practices were used as an assessment tool to determine to what extent these practices are applied in Telkom SA.

Thesis (MPhil)--Stellenbosch University, 2005.
ENGLISH ABSTRACT: In the last decade, the use of computers has proliferated the industrial arena in South Africa. Due to frequent changes in computer programs and developments in the computing field, users have often been adversely affected. Users experience problems with computer programs that are not user friendly. Usability is about satisfying the user needs by allowing the user to accomplish their goals quickly, efficiently and easily. Thus it is crucial that industries invest in computer programs that offer optimum usability. In this research an attempt is made to provide a framework for methodology that can be used to test and evaluate usability in the Transwerk Risk Management Information System, that is Computer Assisted Risk Management Systems (CARMS). I first consider the difference between unusable and usable programs. Usability properties are then identified including properties enhancing effectiveness, efficiency, flexibility, laemability and attitude of the computer program. The CARMS components or modules and users were identified. Usability problems were identified that cause the users to be selective and discouraged to use other components of CARMS. To further verified and address the usability problems identified, the whole program needs to be tested and evaluated. The methodology was laid for how to do usability testing and evaluation in computer program that are currently in use like CARMS. Benefits and limitations of testing and evaluating usability were detailed in this research. It is recommended that, testing and evaluating usability should be done to prevent errors, dissatisfaction and to improve usability of the CARMS program.
AFRIKAANSE OPSOMMING: In die laaste dekade het die gebruik van rekenaars uitgebrei in die industriele arena in Suid-Afrika. Weens gereelde veranderings in rekenaar programme en ontwikkellings in die informatika veld is gebruikers gereeld nadelig geraak. Gebruikers ervaar probleme met rekenaar programme wat nie gebruikersvriendelik is nie. Bruikbaarheid het te make met bevrediging van gebruikersbehoeftes deur hulle in staat te stel om hulle doelwitte vinnig, doelmatig en maklik te bereik. Dit is dus van kritiese belang dat industriee investeer in rekenaar programme wat optimale bruikbaarheid bied. In hierdie navorsing word gepoog om 'n raamwerk vir metodologie wat gebruik kan word om die bruikbaarheid van die "Transwerk Risk Management Information System" (dit is "Computer Assisted Risk Management Systems" of CARMS) te toets en te evalueer. Ek bespreek eerstens die verskil tussen onbruikbare en bruikbare programme. Bruikbaarheidseienskappe word dan geidentifiseer, insluitend eienskappe wat doeltreffendheid, doelmatigheid, buigsaamheid, aanleerbaarheid en houding van die rekenaar program verbeter. Die CARMS komponente of modules en gebruikers is geidentifiseer. Bruikbaarheidsprobleme is geidentifiseer wat veroorsaak dat gebruikers selektief raak en ontmoedig raak om ander komponente van CARMS te gebruik. Om verder die geidentifiseerde bruikbaarheidsprobleme te verifieer en adreseer moet die hele program getoets en evalueer word. Die metodologie is vasgele waarvolgens bruikbaarheidstoetsing en evaluasie van rekenaar programme wat tans in gebruik is (soos CARMS) gedoen kan word. Voordele en beperkings van bruikbaarheidstoetsing en -evaluasie is in hierdie navorsing vervat. Dit word aanbeveel dat bruikbaarheidstoetsing en -evaluasie gedoen moet word om foute en ontevredenheid te voorkom en om die bruikbaarheid van die CARMS program te verbeter.

Project failure continues to be a concern even though standards and procedures have been in place for years to counteract the issue. Many reasons for the high rate of project management failure have been purported in the research literature (Bauer, 2006; Hammoud, 2008 & Kerzner, 2002). This study analyzes the problem of high failure rate of major capital projects within Transnet Freight Rail. In addition to reviewing research literature that addresses projects failure concepts, critical success factors, project management principles, strategic alignment, skills and capabilities of project managers and how these factors might relate to major capital projects failure, the study will examine possible problems at the organizational and functional level that might be contributing to the high failure rate of major capital projects within TFR.
Graduate School of Business Leadership
M.B.A.

M.Ing. (Engineering Management)
The survival of organisations during the recent recession in South Africa and the rest of the world forced them to eliminate unnecessary expenditure, ineffective personnel and processes. The drive towards maximum project success became essential in order to survive. The researcher identified a concern within a technical team in the Transnet Freight Rail (TFR), a major rail based transport company. The research problem as identified is: That project teams are compiled randomly or by availability of personnel which promotes possible project failure and not by competency and without regard to team role efficiency. The researcher decided to investigate the influence of compiling a project team where the team members function within their preferred team roles. It was found that the Belbin Self Perception Inventory (SPI) is an effective instrument to determine the preferred team roles of project team members. This study is a qualitative one. A literature study supported the fact that employing team members in their preferred team roles does make a noticeable difference to the productivity of individual team members and the team. A failed project was identified within the TFR technical team. The Belbin SPI instrument was used to determine the preferred team roles of all the team members for the chosen project. The actual team roles performed by every member in the chosen project were determined by means of an interview with the team leader. The data obtained from the SPI was compared with the interview data and it was found that three of the four team members involved in the chosen project were not employed within their preferred team roles. This lead to a conclusion that, should the team members have been employed in their preferred team roles, their project would have been much more likely of being successful. This study points the way to a further quantitative study where the possibility of predicting project success could be investigated.

Thesis (M.B.A.)-Business Studies Unit, Durban University of Technology, 2006 133, [5] leaves
Project Management is the wave of the future. This discipline and its evolution continues to be one of the principal means by which operational and strategic changes are managed in the enterprise. The importance of Project Management for organisational success will expand, rather than wane, in years to come. Projects, particularly large scale complex ones with multiple stakeholders, are failing at alarming rates despite a wide spectrum of efforts to solve the problem. The lack of meaningful results and outcomes is due, in part, to the fact that organizations tend to operate on a set of unproven assumptions concerning project objectives, business requirements, user expectations, motivations, agendas, schedules, costs and time frames. The management dilemma is that Transnet has committed R 65 billion to projects in the hope of developing its core businesses to that of world-class standards as a logistics service provider in South Africa. Transnet’s capital project division, Protekon, is responsible for managing the projects committed to this R 65bn capital expenditure. Transnet’s perception of Protekon’s failure to successfully deliver projects could result in appointments of external consultancies such as Hatch McDougal and Guba (HMG – an engineering consultant firm). Whereas, previously, Protekon was the monopoly service provider of engineering and project management skills within Transnet, Transnet’s sub-divisions appear to be utilizing outside consultancies more frequently. The reason for procuring engineering and consultancy services external to Transnet, among others, is the perception that Protekon is performing poorly in delivering successful projects. The outsourcing of work, fuelled by the negative perception of Protekon’s performance, directly impacts on the profitability of Protekon in the short to medium term. The objective of this dissertation was firstly to investigate the effect of Protekon’s involvement in Transnet’s project success; and secondly, to recommend strategies to improve the rate of project success, that could be applied within Transnet and Protekon.

D.Phil.
The strategic change process that the South African Transport Services, South Africa's largest transport undertaking, had to undergo with its transformation into Transnet Limited in April 1990, was one of the most extensive any undertaking in South Africa had yet to go through. Central to the change process was the transformation of the company from an "undertaking of the State" to a commercialised/privatised entity. The process is characterised by three phases viz. deregulation, commercialisation and possible future privatisation. This discontinuous change process affects every aspect of the company, in particular the Human Resource processes thereof. Against this background an extensive theoretical conceptualisation of change management was devised from a modernist perspective. A model was developed describing the WHY, the WHAT, the HOW (process and micro-dynamics) and the WHO of the change process. Human Resource Management was identified as Human Resource Provision, Human Resource Maintenance, Human Resource Development, Labour Relations, Equal Opportunities/Affirmative Action and Social Investment. This dissertation is the result of an extensive diagnostic exercise on micro-level within Transnet to ascertain what the perceptions of Transnet employees are towards cardinal Human Resource variables. These variables were identified against the background of Human Resource theory and deemed as critical for the successful strategic change of Human Resources in Transnet. Against this background, problem areas could be identified, the readiness of employees to change could be scientifically measured and the overall "fit" of employees with the changing conditions could be ascertained. A test sample of 1 875 employees of all employee groups in Transnet (excluding the general group) was taken. The sample was spread out over ten regions of the country. The practical research was done in conjunction with the HSRC in September 1991 - roughly 18 months after Transnet was formed amidst an extensive process of commercialisation. An effective response of 60% was achieved. All statistical processing and analyses were done at the HSRC's computer centre in Pretoria. To make sense out of the mass of information, a factor analysis was done. Two main factors were identified in a second order analysis - one factor which was construed as broad Human Resource Management/Social Investment and a second as broad Labour Relations/Equal Opportunities. The main finding of the research was evidence of an entrenched Human Resource system and that a gap exists between aspects of Transnet's mission and the practical realisation thereof and perceptions of employees on the work floor. A participative culture has not yet been formed while additional problem areas were identified as the management style of the company, employees' motivation, discrimination, work organisation and individual relations, work security and upward mobility. An extensive strategic change model was conceptualised out of these findings so that problem areas could be addressed and managed effectively. Due to the diversity of Transnet's work force a second model, namely a typological model, was devised. The model was conceptualised after further statistical analysis (MANOVA/ANOVA) was done. Accordingly, further problem areas were identified around population group, language, region and occupation.

M.Ing.
This report addresses an empirical study into the re-structuring of Transnet group of companies. The study is based on the outcome of the re-engineering process focusing on Spoornet as a member of Transnet. The departments partially studied are, the Infrastructure Maintenance department and Train Operations department with-in Spoornet. The objective of this study is to achieve a break-even point between maintenance and the business side so as to increase operational profit in Spoornet. Outsourcing is a management tool used to make more profit. It is also a way of getting rid of unwanted business units. This will help increase shareholder value and reduce operating costs so that management can focus on core business units. The results expected from outsourcing in this study are aligned with the business process engineering "BPR" results. From the BPR results the business units were classified as core and non-core business units. Non-core business units were discontinued while core business units were further classified into core department, which is the running of trains, and the non-core department as maintenance departments. The maintenance departments are fully represented on a functional level while they used to have a full representative on the corporate level before restructuring. Cutting-off these logistic support departments at a corporate level, can have an effect on maintenance being undermined due to lack of specialists input at a higher level in terms of systems engineering and maintenance. This can lead to system's lack of maintenance and an increase in systems failure, making the system un-reliable and unsafe for the passage of trains while on the other hand the business will be lost back to the competitors, who in this case is the road freight business. A case study is discussed in the dissertation where value added techniques such as the business turnaround process, outsourcing and Integrated Logistic Support "maintenance" were applied in this study.

M. Tech. Business Information Systems
Information Technology projects can fail for any number of reasons and in some cases can result in considerable financial losses for the organisations that undertake them. One pattern of failure that has been observed but seldom studied is the IT project that seems to take on a life of its own, continuing to absorb valuable resources without reaching its objective. The research study investigated the different challenges and failures of IT projects and looked at the root causes of these failures and how to overcome them. This research study was informed by the use of a case study of Liberty Life, one of the largest financial service providers in South Africa. The primary research question that informs this research study is: How mature is the organisation in implementing Information Technology projects.

M. Tech. Business Administration
The objectives of this study was to investigate which top five critical success factors had contributed to the changes in performance of the IT projects in Eskom group IT's project delivery department, to examine and understand at which phases of the project life cycle these factors occur and to investigate which criteria are used to evaluate whether a project was a success or failure.

D.Phil.
The primary objective of this thesis is to follow a systems approach to improve property management in state departments and state-owned enterprises. The public sector, bureaucracy and state-owned enterprises (SOEs) globally and in South Africa (SA) are examined using a systems approach to provide the context for property management in state departments and SOEs. The effectiveness of property management in SA‟s National Department of Public Works and National Department of Public Enterprises are evaluated. Property management in rail transportation organisations globally and in SA receives focused attention. The SA state-owned company Transnet Limited, primarily a rail transportation enterprise, and Propnet, Transnet‟s property management unit, are examined in depth. Lessons learned, findings and recommendations are presented in a Management Matrix. The Management Matrix is incorporated in a State Property Management Transformation System, the implementation of which will improve property management in state departments and SOEs both globally and in SA.