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Journal articles on the topic 'Transportation and service'

Author: Grafiati

Published: 4 June 2021

Last updated: 6 February 2022

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1

Purnama, M. Herry. "Kajian Pembatasan Angkutan Kargo Perusahaan Angkutan Udara Niaga Berjadwal dan Perusahaan Khusus Kargo." WARTA ARDHIA 36, no. 2 (2010): 124–42. http://dx.doi.org/10.25104/wa.v36i2.78.124-142.

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So far, Cargo transportation ran as well as there is no spesific problem, be cause commercial air transportation activity and special transportation company have spescial market segment clear regulation. If we see on Government no 40 tahn 1995 about air transportation that has been changed with government regulation no 3 th 2000 about air transportation in point 33 ayat 1 dan 3 that the tariff consist of passangers tariff and cargo tariff. cargo tariff is divided to be two tariff, there is cargo tariff International scheduled commercial transportation and domestic scheduled commercial transpor

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Ibrahim, Niyan Hussien, Rozhen Kamal Mohammed-Amin, and Alan Faraydoon Ali. "Measuring Service Quality of Bus Services in Sulaimani City." Kurdistan Journal of Applied Research 5, no. 1 (2020): 270–86. http://dx.doi.org/10.24017/science.2020.1.19.

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This research paper presents a descriptive model to assess the quality of bus services by measuring passengers’ satisfaction in Sulaimani city. Transportation facilities are enlivening the economic activities of any country. Public transportation services are an important aspect of any urban transportation system, as they provide mobility for a number of passengers to different destinations in different directions at the same time via one transportation facility. Public transportation is considered a sustainable mode of transportation. This study intends to assess the services’ quality and ide

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SONE, Satoru. "Service of Public Transportation." Journal of the Society of Mechanical Engineers 93, no. 858 (1990): 410–14. http://dx.doi.org/10.1299/jsmemag.93.858_410.

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Zagurskiy, O. M. "Method of assessment of transportation competitiveness on basis of multiple vector model of transportation services quality indicators." Naukovij žurnal «Tehnìka ta energetika» 11, no. 4 (2020): 57–63. http://dx.doi.org/10.31548/machenergy2020.04.057.

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Competitiveness indicators for transport services are changing under the influence of both intra-industry factors and the conditions of the transport market and macroeconomic conditions. At the same time, under the conditions of continuous improvement of quality and differentiation of transport services of the competing companies, the requirements put forward by freight owners to trucking companies change. The article proposes a new method of assessing the competitiveness of a motor transport company by the transport service quality indicators. The developed model allows to assess the competit

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Sugiarsih Duki Saputri, Rini. "Pengaruh Kualitas Pelayanan dan Harga Terhadap Loyalitas Pelanggan Grab Semarang." CoverAge: Journal of Strategic Communication 10, no. 1 (2019): 46–53. http://dx.doi.org/10.35814/coverage.v10i1.1232.

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Online transportation services that currently operate in big cities get human needs wherever and whenever. The emergence of online transportation options has made people switch from conventional transportation to online transportation. This makes entrepreneurs create a variety of online transportation services in order to meet the needs of the community and satisfy customers. Online transportation customers are increasing at this time supported by the brand image of the transportation used so it gives the impression when using it like using private transportation. Determination of affordable o

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Devara, I. Gusti Dama Galang, Anak Agung Sagung Laksmi Dewi, and Ni Made Puspasutari Ujianti. "Perlindungan Hukum terhadap Data Pribadi Pengguna Jasa Transportasi Online." Jurnal Preferensi Hukum 1, no. 1 (2020): 1–7. http://dx.doi.org/10.22225/jph.1.1.2259.1-7.

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Technological developments have brought an impact on all community activities, one of which is the emersion of online transportation services such as those provided by Gojek, Grab, Uber, and others which do not only provide the services of riding but also the services of the delivery of goods, food and others. Using online transportation services requires users to download the application and register themselves. However, the personal data of the service users are often misused by drivers for certain reasons and purposes. To overcome and anticipate this, a strict legal regulation appearing as

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Burkhardt, Jon E. "Better Transportation Services for Older Persons." Transportation Research Record: Journal of the Transportation Research Board 1843, no. 1 (2003): 105–12. http://dx.doi.org/10.3141/1843-13.

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Improvements to public transportation services are being made, or can be made, to offer better public transportation services for older travelers. Communities in which some of the most forward-looking ideas have been applied were examined. A number of short-term, low-cost improvements have been shown to be beneficial, but new perspectives are also needed. In the long run, multiple types of services, offered at varying prices, are needed to replace the “one size fits all” approach to public transportation with options that riders could choose on their own to fit the specific demands of individu

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Triyani, Devi, David Aroschi Lasse, Widodo Widodo, and Husni Hasan. "CUSTOMER RELATIONSHIP MANAGEMENT DAN PERFORMANSI PELABUHAN." JURNAL MANAJEMEN TRANSPORTASI DAN LOGISTIK 4, no. 1 (2017): 59. http://dx.doi.org/10.25292/j.mtl.v4i1.52.

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The research objective is to determine the impact of relationship management with land transportation service providers to the performance of the port with a mediation service that adds value to the PT. Indonesia Vehicle Terminal (IKT), Tanjung Priok, Jakarta. The study uses a quantitative approach to associative and the data processed by the program LISREL 8.8. The sample was 100 of service users with quota sampling technique. Data analysis was conducted using descriptive and inferential statistical path analysis. The results show: relationship management with providers of land transportation

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Scott J. Grawe, Chad W. Autry, and Patricia J. Daugherty. "Organizational Implants and Logistics Service Innovation:." Transportation Journal 53, no. 2 (2014): 180. http://dx.doi.org/10.5325/transportationj.53.2.0180.

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10

Song, Ji-Young, Jin Ki Eom, Kwang Sub Lee, Jae Hong Min, and Keun Yul Yang. "Public Transportation Service Evaluations Utilizing Seoul Transportation Card Data." Procedia Computer Science 52 (2015): 178–85. http://dx.doi.org/10.1016/j.procs.2015.05.053.

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11

Zalewski, Andrzej, and Jan Kempa. "TRANSPORTATION SERVICE OF SMALL TOWNS." Studia Miejskie, no. 31 (2018): 11–23. http://dx.doi.org/10.25167/sm2018.031.01.

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12

Teal, Roger F., and Genevieve Giuliano. "Contracting for public transportation service." Transportation Planning and Technology 10, no. 4 (1986): 279–92. http://dx.doi.org/10.1080/03081068608717322.

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13

Galkin, Andrii. "Mechanisms for increasing of transportation efficiency using joint service of logistics systems." Archives of Transport 49, no. 1 (2019): 7–24. http://dx.doi.org/10.5604/01.3001.0013.2770.

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More and more attention become to Transport Company’s functioning efficiency due to growing of goods’ nomenclature and specific requirements for their service. Existing scientific and practical approaches to managing of transportation process consider separate service of each contract individually. Up-today requirements for transportation services complicate such evaluation. These requirements primarily include transportation frequency and volumes variation in each logistics system due to seasonal consumption of material flows. Different seasonality leads to irrational use of vehicles and decr

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Husda, Nur Elfi, and Nuramaliafitrah . "Factors Affecting Decisions To Choose Application Based Transportation." Jurnal Manajemen Indonesia 20, no. 2 (2020): 140. http://dx.doi.org/10.25124/jmi.v20i2.3202.

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The existence of service application for ojek and call taxi is a solution for people who have difficulty using public transport due to its accessibility and point to point pick up service. This study aims to determine the factors that influence customer decisions in using application-based “Motorbike Taxi” like Go-Jek. This research was conducted on the Putera Batam University’s students that have used Go-Jek application, with a sample size of 100 students as its respondents. The sampling technique used is incidental sampling method and is estimated to represent the population. Data analysis m

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Mandle, Peter B., Douglas M. Mansel, and Matthew A. Coogan. "Use of Public Transportation by Airport Passengers." Transportation Research Record: Journal of the Transportation Research Board 1703, no. 1 (2000): 83–89. http://dx.doi.org/10.3141/1703-11.

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Transportation plans in some communities have focused on providing rail service to the local airport, whereas other communities have emphasized bus and van service. The opportunity for rail, bus, and van service at U.S. airports and the use of these services by airline passengers at the large airports in the United States and overseas are reviewed. On the basis of the airline passenger mode share data presented, there appears to be a “ceiling” on the market for public transportation (rail, bus, and shared-ride vans) at airports in the United States. The ceiling on public transportation use by

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Espinosa, Judith M., Matthew R. Baca, Amy D. Estelle, et al. "Client Referral, Ridership, and Financial Tracking [CRRAFT] Transit Management System: CRRAFTing a Bridge to Coordinated Interagency Transportation." Transportation Research Record: Journal of the Transportation Research Board 1841, no. 1 (2003): 62–72. http://dx.doi.org/10.3141/1841-07.

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From the 1990s on, a growing number of federal and state human service programs have identified transportation as an allowable, often vital, support service for clients. State human services agencies in New Mexico are improving clients’ transportation options either by funding the expansion of local transit operators’ service areas and hours, or the starting up of new transit systems. Agencies providing this new transportation funding require specific reports based on the human service delivery model. Because services are client-based, the reports include the number of unique clients served, n

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Putri, Utari Meridha, Muryanto Amin, and Warjio Warjio. "Development of Online Transportation Services." International Journal of Research in Business and Social Science (2147-4478) 8, no. 4 (2019): 71–78. http://dx.doi.org/10.20525/ijrbs.v8i4.286.

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Current technological development has brought changes and development in the of transportation. Online transportation service has become a means of transportation development which able to attract people's interest. The emergence of online transportation service has created a convenient way for people to obtain access to transportation. This paper was written in order to further study the forms of services provided by Grab, an online transportation company, and the benefits the drivers and customers obtain. Through a qualitative approach, the data was obtained from the Grab driver and customer

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Drake, Megan, Haoming Li, Enzo Sacchetti, Inigo Saez, and Christopher Shutler. "United Health Services: Transportation Optimization." Industrial and Systems Engineering Review 7, no. 1 (2019): 38–43. http://dx.doi.org/10.37266/iser.2019v7i1.pp38-43.

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This project is based off the desire to improve the efficiency and customer service of the United Health Services transportation departments to minimize fuel costs, turnaround time, mileage, and duplicate deliveries by May 2019. United Health Services, a medical care provider in southern New York State, has two delivery and transportation departments that service 60 facilities. Materials Handling has two drivers and a weekly schedule and oversees the delivery of various medical supplies such as bandages, syringes, and crutches. External Transportation is staffed by 12 drivers and delivers time

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Chueh, Hao En, Chang Yi Kao, and Chin Shyurng Fahn. "Constructing a Transportation Service Platform through Integrating GPS and Optimized Dispatching Mechanism." Advanced Materials Research 314-316 (August 2011): 2060–63. http://dx.doi.org/10.4028/www.scientific.net/amr.314-316.2060.

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The complexity of transportation services expands to a service-oriented transportation framework. Generally, transportation vehicles often return as deadheads after they complete their linehauls, utilizing only 50 % of the transportation capacity. Backhaul is a strategy used by freight forwarders that offers shipping to different customers while increasing profits on return trips. Through the dispatching of joint service platform, this study can use GPS and portable mobile devices, geographic information systems, and on-board unit. The idea of backhauls was utilized to maximize transportation

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Damaini, Amaya Andri, Ginanjar Setyo Nugroho, and Suyoto Suyoto. "Fraud Crime Mitigation of Mobile Application Users for Online Transportation." International Journal of Interactive Mobile Technologies (iJIM) 12, no. 3 (2018): 153. http://dx.doi.org/10.3991/ijim.v12i3.8070.

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Online transport service is currently popular in Indonesia. Not only provide ride-sharing service, but also other services such as food delivery, medicine delivery, and courier service. Ease of use and low cost make online transportation service more favored by consumers. However, this service has several disadvantages that cause inconvenience to the user until the occurrence of fraud action by the driver or the customer. Therefore identification of system deficiencies needs to be done to improve the security and convenience of customer and drivers of online transport services. This paper will

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Suzianti, Amalia, and Arsila Chairunnisa. "Designing Service Blueprint of Self-service Technology (SST) Based Public Transportation Service in Indonesia using SSTQual, Kano Model, and QFD." MATEC Web of Conferences 237 (2018): 03008. http://dx.doi.org/10.1051/matecconf/201823703008.

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Indonesia as one of developing countries has started to slowly implement self-service technology to its public transportation services which are e-ticketing and e-gate. Regardless of the public’s enthusiasm for these self-service technologies implemented, users’ complaints regarding the services implies the importance to redesign services that are focused on user satisfaction. This study attempts to result a design recommendation method for self-service technology based public transportation service to improve customer satisfaction by integrating SSTQual method, Kano Model, QFD and service blu

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Kurganov, V. M., V. N. Mukayev, and M. V. Gryaznov. "OPTIMIZATION OF AUTOMOBILE TRANSPORTATION COSTS IN INDUSTRIAL ENTERPRISE." Russian Automobile and Highway Industry Journal 15, no. 5 (2018): 672–85. http://dx.doi.org/10.26518/2071-7296-2018-5-672-685.

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Introduction.The authors prove the relevance of the costs’ reducing for motor transportation service in different departments of the industrial enterprise. The organizational and technological features of the industrial motor transport enterprise functioning and defining inexpediency of transfer of motor transportation function on outsourcing in full are revealed. The economic-mathematical model and the algorithm of decisions development on optimization of the automobile transportations costs in the industrial enterprise, which provide balance of interests of the customer to lower costs of mot

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Beom-Soo KIM and Bo-Young Kim. "The Effect of Service Attributes in Korean Marine Transportation Services." Journal of Distribution Science 17, no. 12 (2019): 43–54. http://dx.doi.org/10.15722/jds.17.12.201912.43.

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Burkhardt, Jon E. "Economic Benefits of Coordinating Human Service Transportation and Transit Services." Transportation Research Record: Journal of the Transportation Research Board 1887, no. 1 (2004): 55–61. http://dx.doi.org/10.3141/1887-07.

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Sahfitri, Vivi. "STUDI DESKRIPTIF TINGKAT KEPUASAN PENGGUNA TRANSPORTASI BERBASIS ONLINE." Jurnal Ilmiah Matrik 22, no. 3 (2020): 339–49. http://dx.doi.org/10.33557/jurnalmatrik.v22i3.1162.

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This study aims to conduct a descriptive study of the level satisfaction online-based transportation users viewed based on the perception by users of online transportation services. Measuring the level of satisfaction of users of online transportation services using the ServQual method provided by the driver to service users by using the variables Reliabiilty, Responsiveness, Assurance, Empathy and Tangibles. Based on the results of the study, it can be known that in each variable measured more than 50% of respondents responded to the good category of statements given related to the quality of

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Miller, Saldanha, Rungtusanatham, Knemeyer, and Goldsby. "How Does Electronic Monitoring Affect Hours-of-Service Compliance?" Transportation Journal 57, no. 4 (2018): 329. http://dx.doi.org/10.5325/transportationj.57.4.0329.

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Crainic, Teodor Gabriel. "Service network design in freight transportation." European Journal of Operational Research 122, no. 2 (2000): 272–88. http://dx.doi.org/10.1016/s0377-2217(99)00233-7.

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Ouyang, Yanfeng, Nikolas Geroliminis, and Yu (Marco) Nie. "Optimization of urban transportation service networks." Transportation Research Part B: Methodological 81 (November 2015): 331–32. http://dx.doi.org/10.1016/j.trb.2015.09.006.

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29

Lock, Robin H., and Douglas D. Thomas. "Use Transportation as a Related Service." Intervention in School and Clinic 39, no. 4 (2004): 240–45. http://dx.doi.org/10.1177/10534512040390040701.

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Humaid Al Khayari, Samira Aamir, and Norizan Mohd Kassim. "SERVICE QUALITY: GAP IN AIR TRANSPORTATION." Proceedings on Engineering Sciences 1, no. 2 (2019): 321–34. http://dx.doi.org/10.24874/pes01.02.029.

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Xi, Yue, Daisy Wang, Weichu Xu, and Sheila Handy. "SERVICE IMPROVEMENT FOR HANDICAPPED SENIOR TRANSPORTATION." European Journal of Management 16, no. 3 (2016): 57–62. http://dx.doi.org/10.18374/ejm-16-3.6.

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Wyszomirski, Olgierd. "25 years of the Municipal Transportation Board in Gdynia." AUTOBUSY – Technika, Eksploatacja, Systemy Transportowe 18, no. 10 (2017): 22–28. http://dx.doi.org/10.24136/atest.2017.037.

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Twenty five years ago, the Municipal Transportation Board in Gdynia (ZKM) was launched. As part of the process of changes in the transport service of Gdynia and neighboring municipalities, a unit was created to organize public transport. A specialized urban transport organizer has been set up to improve the quality of public transport services. During the 25 years of operation of ZKM, the level of quality of service has been improved significantly, adjusting the transport offer to the demand and transportation preferences of inhabitants, learned through systematic representative marketing rese

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Iqbal, Muhammad, and Auliya Tri Anggraini. "PUBLIC SERVICE INNOVATION FOR PUBLIC TRANSPORTATION TO DISABILITIES BY DIFA CITY TOUR, YOGYAKAR CITY." Journal of Governance and Integrity 3, no. 1 (2019): 44–49. http://dx.doi.org/10.15282/jgi.3.1.2019.5421.

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This research was conducted with the aim of analyzing Public Service Innovations in the Field of Transportation for Persons with Disabilities by Difa City Tour City of Yogyakarta, Public Service Standards for Disability Services by Difa City Tour, obstacles in conducting Public Service Innovations in the Field of Disability Transportation by Difa City Yogyakarta City Tour. This study uses qualitative research techniques with interview methods and documentation. The results showed that the innovation of public services for persons with disabilities was in the form of three-wheeled transportatio

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Roh, Chang-Gyun, and Hyeonmyeong Jeon. "Decision-Making Process for Demand Response Public Transportation Service Design—A Case Study in Incheon, Korea." Sustainability 13, no. 10 (2021): 5574. http://dx.doi.org/10.3390/su13105574.

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Incheon is a major city comprising the metropolitan area around Seoul. However, it ranks the lowest in terms of road extension scale relative to population and number of vehicles. There is extreme traffic congestion and shortages of parking spaces in downtown Incheon, impacting traffic. Alternative policies of the municipal government to address these issues, including road extension and improving public transportation, have not shown results because of the low satisfaction level of the public transportation service and limited transportation mode transfer owing to travel within the metropolit

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Pasharibu, Yusepaldo, Eristia Lidia Paramita, and Stefianus Febrianto. "Price, service quality and trust on online transportation towards customer satisfaction." Jurnal Ekonomi dan Bisnis 21, no. 2 (2018): 241–66. http://dx.doi.org/10.24914/jeb.v21i2.1965.

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Recently, online transportation that enables people to freely choose and order transportation services with their smartphones is growing very rapidly in Indonesia. This study aims to test the variables that affect customer satisfaction of online transportation with regard to price, service quality, and trust. This quantitative study uses 100 respondents selected by the purposive sampling technique. Next, this study analyzes the data generated using the multiple regression analysis. The results show that service quality and trust significantly affect customer satisfaction, but price does not ex

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Smirnov, Sergey A., Olga Yu Smirnova, and Iana V. Sokolova. "Approach of evaluation the effects from implementation the projects of construction new passenger maglev lines." Transportation Systems and Technology 6, no. 1 (2020): 161–73. http://dx.doi.org/10.17816/transsyst202061161-173.

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Background: the aim of public passenger transportation service systems is improvement of the services quality while the competition between different modes of transport for transportation volumes and routes. Complex and objective evaluation of effects caused by construction of a passenger maglev line require the research of approach, which focused on detecting the changes in quality of public transportation services and anthropologic impact on environment. Aim: research of the approach, which allow to do comparative evaluation of complex of effects, which appear while implementation the

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Narayanaswami, Sundaravalli. "Urban transportation: innovations in infrastructure planning and development." International Journal of Logistics Management 28, no. 1 (2017): 150–71. http://dx.doi.org/10.1108/ijlm-08-2015-0135.

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Purpose New services design and development are difficult to plan, execute, measure and evaluate. Particularly, new services that are capital-intensive and involve a long gestation and development time are considered extremely risky. The purpose of this paper is to discuss a list of innovative practices in various managerial aspects in designing, planning and development of a large scale infrastructure intensive public transportation service. A contemporary new public transportation service development is discussed as evidence of proven and benchmarked criteria. Design/methodology/approach Thi

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Pachón, Álvaro, Tomás A. Liscano, and Dorancé Montoya. "Service Development Model in Intelligent Transportation Systems for Colombian Cities." Sistemas y Telemática 13, no. 34 (2015): 31–48. http://dx.doi.org/10.18046/syt.v13i34.2091.

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Mobility and transportation are the keys to a competitive city. There is a close relationship between the development of a transportation infrastructure and the economic growth of a city. Efficient transportation improves the live of citizens and brings production centers closer to markets, thus favoring commerce. This article presents a model for the planning and deployment of services in the Intelligent Transportation System [ITS] of Colombian cities. This model takes regulations, frameworks and standards into account. The planning and deployment of a traveler information service is shown as

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Nurhayati, Ade. "PERSEPSI KENYAMANAN DAN HARGA TERHADAP MINAT PENGGUNAAN JASA TRANSPORTASI ANGKUTAN UMUM KOTA DI KABUPATEN PURWAKARTA." Eqien: Jurnal Ekonomi dan Bisnis 7, no. 1 (2020): 16–23. http://dx.doi.org/10.34308/eqien.v7i1.108.

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Reduced interest in the use of city public transport services because there are still many public transport facilities that do not attach importance to the convenience of service users and the absence of alternative tariff options for long distance or short distance, so service users choose to use other transportation services that can answer their needs, such as transportation online that already exists in Purwakarta today. In this case the author is very interested in conducting research, with the title "The Influence of Perceptions of Comfort and Price Against Interest in the Use of City Pu

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Bejleri, Ilir, Soowoong Noh, Zongni Gu, Ruth L. Steiner, and Sandra M. Winter. "Analytical Method to Determine Transportation Service Gaps for Transportation Disadvantaged Populations." Transportation Research Record: Journal of the Transportation Research Board 2672, no. 8 (2018): 649–61. http://dx.doi.org/10.1177/0361198118794290.

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FS, Sakinah, and Anang WN. "INDIVIDUAL MOVEMENTS IN SERVICE FACILITIES BY UTILIZING ONLINE TRANSPORTATION SERVICES IN GEOSPATIAL PRESPECTIVES." JSSH (Jurnal Sains Sosial dan Humaniora) 3, no. 2 (2019): 165. http://dx.doi.org/10.30595/jssh.v3i2.5435.

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The application of online transportation services increasingly free any individual to move to have outside activities in more than one place in a certain period of time. Individuals are free to choose what mode of transportation to use and when to use it with transparent costs or even with life insurance provision. This study aimed to find out the individuals' movement in service facilities by utilizing online transportation services in Purwokerto Urban Area in Geospatial Perspective. This study used survey methods and propotional sampling with 40 people as the samples. The results showed that

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Daggett, John, and Richard Gutkowski. "University Transportation Survey: Transportation in University Communities." Transportation Research Record: Journal of the Transportation Research Board 1835, no. 1 (2003): 42–49. http://dx.doi.org/10.3141/1835-06.

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Universities and transit agencies across the United States have been finding innovative ways of providing and financing mobility services on and around university campuses. Many transit agencies are providing substantially more service and moving substantially more riders than their counterparts in nonuniversity environments. Determining what types of relationships exist between transit performance and university policies or practices is the research premise. To that end, the purpose is to document the types of transportation policies, demographics, and land use characteristics that exist on u

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Syafrial, Syafrial, and Fauzi Fauzi. "Penerapan system pakar pada aplikasi bengkel online berbasis android untuk meningkatkan pelayanan bengkel." Teknois : Jurnal Ilmiah Teknologi Informasi dan Sains 9, no. 2 (2019): 31–43. http://dx.doi.org/10.36350/jbs.v9i2.61.

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Motorized vehicles are the transportation media needed today because moving motorized vehicles make time and energy efficiency. Motorbikes are an ideal transportation medium for traversing increasingly crowded cities. Along with the increasing number of vehicles caused by the community's need for transportation, this means that it is directly proportional to the community's need for vehicle maintenance services such as garage services. At present, the workshop is required to have a different mindset and operational concepts. Excellent service quality for the survival of the company. Good servi

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Rosyadi, Slamet, Shadu S. Wijaya, M. Husnul Maab, Zaula Rizqi Atika, and Chamid Sutikno. "Impact of a free public transportation service for rural households." Masyarakat, Kebudayaan dan Politik 33, no. 1 (2020): 58. http://dx.doi.org/10.20473/mkp.v33i12020.58-76.

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The transportation service subsidy is intended to ease the burden of students from low-income families by helping with their need for mobility. The local government provides a transportation service expenditure budget annually to pay for the transportation services they require. Theoretically, the subsidy benefits the poor, although a study on the evaluation of the transportation service subsidy program is still needed to ascertain whether the program beneficiaries benefit from the program. This study used a survey method, and it deepened by the in-depth interviews conducted with 98 respondent

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Kurniawan, Yoga, and Afrida Putritama. "CUSTOMERS’ SATISFACTION FACTORS OF ONLINE TRANSPORTATION SERVICES." Nominal: Barometer Riset Akuntansi dan Manajemen 9, no. 2 (2020): 13–32. http://dx.doi.org/10.21831/nominal.v9i2.29739.

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Abstract: Customers’ Satisfaction Factors of Online Transportation Service. The purpose of this study is to determine the effect of quality of information system, quality of service, perceived security and perceived privacy on customer satisfaction in using online motorcycle transportation. This research is a survey based research with quantitative approach. The populations in this study are all users of Grab online motorcycle transportation services in Special Region of Yogyakarta. Sampling technique in this study used purposive sampling (non-probability sampling) with a total sample of 162 p

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Boimau, Hezron, and Juita L. D. Bessie. "PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN JASA TRANSPORTASI ONLINE GRABBIKE." Journal of Management : Small and Medium Enterprises (SMEs) 14, no. 2 (2021): 169–87. http://dx.doi.org/10.35508/jom.v14i2.4014.

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This study aims to find out and analyze 1) Perception of customers on the price, quality of service and customer satisfaction of GrabBike online transportation services in Kupang City; 2) impact of Price partially on Customer Satisfaction of GrabBike online transportation service in Kupang City; 3) The partial effect of Service Quality on Customer Satisfaction of GrabBike online transportation services in Kupang City; 4) The effect of Price and Quality of Service simultaneously on the Customer Satisfaction of GrabBike online transportation service customers in Kupang City. The number of sample

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Wijaya, Eko, Dayal Gustopo Setiadjit, and Nelly Budiharti. "Assessment of Go-Jek Transfortation Services in Indonesia Through Gap Service Quality and Impact on Consumer Loyalty." Volume 5 - 2020, Issue 8 - August 5, no. 8 (2020): 61–65. http://dx.doi.org/10.38124/ijisrt20aug078.

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Along with the development of transportation era, it becomes a very important need in running the wheels of the people's economy , with the increase in online-based technology , competition in the field of online transportation can not be avoided. To be able to compete with other online transportation companies by improving the quality of services provided to consumers. The purpose of this study is to evaluate the quality of service of PT. Go-Jek Indonesia for consumers. Based on the results of this study using the Service Quality method (seen from Tangible, Reliability, Responsiveness, Assura

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Widiyanto, Gregorius, Pujiarti Pujiarti, and FX Pudjo Wibowo. "The Influence of Price, Service Quality, and Promotion Against Decision Users Transportation Online (Grab) in Jakarta." Primanomics : Jurnal Ekonomi & Bisnis 19, no. 2 (2021): 62. http://dx.doi.org/10.31253/pe.v19i2.589.

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The purpose of this research is to see price, service quality, and promotion partially (individually) or simultaneously (jointly) against the decisions of online transportation service users (Grab) in Jakarta. The research was conducted by spreading questionnaires, while the research method was using Simple Random Sampling. The independent variables in this study are price, service quality, and promotion, while the dependent variable in this study is the decision of online transportation service users (Grab) in Jakarta. The analysis method used is direct questionnaire analysis. Online transpor

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Fu, Mengying, Raoul Rothfeld, and Constantinos Antoniou. "Exploring Preferences for Transportation Modes in an Urban Air Mobility Environment: Munich Case Study." Transportation Research Record: Journal of the Transportation Research Board 2673, no. 10 (2019): 427–42. http://dx.doi.org/10.1177/0361198119843858.

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Urban Air Mobility (UAM) is a recent mobility concept with the potential to reduce travel time and change travel patterns. When evaluating the introduction of UAM, understanding the potential users’ choice behavior regarding current available urban transportation modes and autonomous transportation services is essential to demand estimation. This preliminary research intends to gain insight into the travel behavior impacts of autonomous transportation modes, especially UAM, by deriving measures for transportation service attributes and identifying characteristics of potential users who might a

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Avianto, Bhakti Nur, and Erina Oktaviani. "CITY TOURISM TRANSPORTATION SERVICES: A CASE STUDY OF DOUBLE-DECKER BUS ROUTE 5 IN SPECIAL CAPITAL REGION OF JAKARTA." NATAPRAJA 8, no. 1 (2020): 72–82. http://dx.doi.org/10.21831/jnp.v8i1.31103.

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The Government of Special Capital Region of Jakarta until the end of 2019 seeks to revitalize tourism program by launching double-decker bus. But this implementation, there are still problems with a low level of passenger services, shelters without seats, small bus AC rooms, and responsiveness of PLB officers is still low. Purpose of this study is to explore values bus transportation services that are predicted for quality and service satisfaction. The approach used is survey methodology with results show that bus transportation service predicted values for service quality is transparency aspe

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