Relevant bibliographies by topics / Travel agencies

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Travel agencies'

Author: Grafiati
Published: 4 June 2021
Last updated: 29 January 2023

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Journal articles on the topic "Travel agencies"

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Chiappa, Giacomo Del. "Internet versus travel agencies." Journal of Vacation Marketing 19, no. 1 (January 2013): 55–66. http://dx.doi.org/10.1177/1356766712466613.

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Cankül, Duran, and İbrahim Demir. "Travel Agencies and Gastronomy Tourism: Case of Iata Member A-Class Travel Agencies." Journal of Gastronomy Hospitality and Travel (JOGHAT) 1, no. 1 (March 31, 2018): 3–10. http://dx.doi.org/10.33083/0.2018.0.

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Cankül, Duran, and İbrahim Demir. "Travel Agencies and Gastronomy Tourism: Case of Iata Member A-Class Travel Agencies." Journal of Gastronomy Hospitality and Travel (JOGHAT) 1, no. 1 (March 31, 2018): 3–10. http://dx.doi.org/10.33083/joghat.2018.0.

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Băltescu, Codruța Adina. "Online Travel Agencies in Romania." SERIES V - ECONOMIC SCIENCES 12(61), no. 2 (January 15, 2020): 43–48. http://dx.doi.org/10.31926/but.es.2019.12.61.2.6.

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Tamara, Gajić, Kovačević Bojana, and Penić Mirjana. "Employees satisfaction in travel agencies." African Journal of Business Management 8, no. 14 (July 31, 2014): 540–50. http://dx.doi.org/10.5897/ajbm2011.2828.

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Oppermann, Martin. "Databased Marketing by Travel Agencies." Journal of Travel Research 37, no. 3 (February 1999): 231–37. http://dx.doi.org/10.1177/004728759903700303.

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Perramon, Jordi, Llorenç Bagur-Femenias, and Oriol Amat. "Quality practices in travel agencies." Industrial Management & Data Systems 115, no. 7 (August 10, 2015): 1325–40. http://dx.doi.org/10.1108/imds-04-2015-0133.

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Purpose – The purpose of this paper is to examine the motivations for the adoption of quality management practices (QMPs) and the effects exerted by the advanced management information systems (AMIS) as mediating factors in a sector consisting of highly competitive companies with a high mortality rate in recent years: travel agencies. Design/methodology/approach – The results were based on a survey completed by 185 travel agencies with less than 50 employees, covering over 5 per cent of the SME travel agencies in Spain. Structural equation modelling was used to analyse the links between the studied dimensions. Findings – The findings indicate that QMPs have a positive, direct influence on the adoption of AMIS and that the adoption of AMIS has a positive, direct impact on financial performance. The results suggest that quality policies facilitate greater use of financial indicators but not in the use of non-financial indicators, where the key to better business performance lies. Originality/value – Therefore, the results of this paper indicate that being proactive about quality practices can provide travel agencies a great number of benefits through the implementation of AMIS.
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Subačienė, Rasa, and Kastytis Senkus. "NET PROFITABILITY ANALYSIS OF TRAVEL ORGANIZERS AND TRAVEL AGENCIES." Ekonomika 92, no. 1 (January 1, 2013): 156–65. http://dx.doi.org/10.15388/ekon.2013.0.1129.

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Abstract. Evaluation of financial position and operating effectiveness of a company is a relevant problem Therefore, separate aspects of a company’s activity may be measured in different approaches. The purpose of the article is to present the system of a pyramidal analysis of the net profitability ratio and to evaluate the net profitability of travel organizers and travel agencies.The research object was financial statements of travel organizers and travel agencies for the period 2009–2011. The methods used for this purpose were analysis of academic materials, financial statements of travel organizers and travel agencies, filing of information, comparison, and summarizing.
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Selvi, Murat Selim. "Mobile Marketing Applications of Travel Agencies." International Journal of Research in Business and Social Science (2147-4478) 3, no. 4 (October 22, 2014): 68–84. http://dx.doi.org/10.20525/ijrbs.v3i4.118.

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In recent years, the use of mobile devices in the marketing world is increasing parallel with technological advances. The main problem of this research is to determine agencies’ use of what type of mobile tools for what type of purposes in the marketing process. The aim of this research is to identify Mobile Marketing (MM) applications used by group A travel agencies, and to describe the attitudes towards MM applications of agencies. According to related law, it is only group A agencies give all agency services. Therefore, it is thought that MM is more widely used by those agencies. Thus, this research was made only on the group A agencies. The population of study was consisted of 675 groups A agencies’ representatives deployed in the European and Asian sides of Istanbul. A questionnaire was used as data collection tool. Questionnaire form consisted of two parts. In the first part, questions concerning MM and in the second part, questions regarding demographic issues to managers and travel agents took place. The results were given as descriptive statistics (frequencies, percentages, mean and standard deviation) on the tables. T-test and One Way ANOVA analysis were performed for the differences of mean among groups. In the study it was concluded that agencies use mobile phones mostly and mobile computers for increasing sales firstly and direct marketing. Thus, the main hypothesis established was confirmed partly.
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Aukland, Knut. "Repackaging India’s Sacred Geography: Travel Agencies and Pilgrimage-Related Travel." Numen 65, no. 2-3 (March 15, 2018): 289–318. http://dx.doi.org/10.1163/15685276-12341498.

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Abstract This article is an attempt to open up the study of pilgrimage and tourism by concentrating on the role of travel agencies in developing Hindu pilgrimage in India. Identifying two limitations in the ongoing debate, it makes use of less-explored themes and concepts including travel menus, package tours, itineraries, day tours, circuits, and scheduling. Surveying 46 travel brochures and popular tours promoted by travel agencies in Delhi, Haridwar, and Vrindavan, it investigates how travel agencies repackage the sacred geography of Hinduism, tying it up with the broader tourist geography of India. Turning to the varied motivations of participants in day tours to pilgrimage sites, I present my analysis of the overarching developments in what I call pilgrimage-related travel. Crucially, visits to pilgrimage sites are increasingly framed as darshan tours reflecting how increased scheduling privileges darshan and donation as the principal religious act.
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Dissertations / Theses on the topic "Travel agencies"

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Alrousan, Mohammad Kasim. "E-commerce adoption by travel agencies in Jordan." Thesis, Cardiff Metropolitan University, 2015. http://hdl.handle.net/10369/7539.

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The advents of information and communication technologies (ICTs), especially the Internet applications, have become indispensable tool to the tourism industry. ICTs have had a major influence in changing the structure of this industry, to be information intensive industry. Travel agencies category of SMEs , have a vital role in tourism; managing, coordinating and supplying all aspects thereof, such as transport sector, hospitality sector and leisure attractions. The factors affecting e-commerce adoption by SMEs have been well-documented in developed countries, but inadequate studies have been conducted regarding e-commerce adoption in the developing countries; particularly in Arab countries. Moreover, it has been found that in spite of potential benefits for travel agencies of adoption of ecommerce, travel agencies are commonly regarded as slow adopters of e-commerce, lagging far behind the developed countries. Therefore, the focus of this study is on investigating the factors affecting e-commerce adoption by focusing on Jordanian travel agencies. To achieve this objective; an integrated conceptual framework was developed on the basis of previous models and theories relevant to ICTs and e-commerce adoption, namely Rogers’ Diffusion of Innovation model, the Technology-Organisation-Environment model and Hofstede’s Cultural Dimensions theory. The conceptual framework was developed for the explanation of the factors affecting e-commerce adoption by travel agencies. These factors were used to identify different levels of e-commerce adoption. These levels include: non-adoption, e-connectivity, e-window, e-interactivity, e-transaction and e-enterprise. The quantitative method was applied in this study for data collection using self-administrated questionnaire distributed to 300 Jordanian travel agents. The total number of valid questionnaires was 206, constituting a response rate of 68.6%. The descriptive analysis was used to explain demographic profiles of participants and current state of ecommerce adoption level. Multinomial Logistic Regression was used to test the research hypotheses. The research findings revealed that there are three different adoption levels of e-commerce by Jordanian travel agencies: e-connectivity, e-window and e-interactivity. The results showed that relative advantage, observability, business/partner pressure, uncertainty avoidance and government support were the significant predictors differentiating e-window from e-connectivity. Moreover, relative advantage, observability, financial barriers, power distance, business/partner pressure and government support proved to be significant predictors differentiating between e-interactivity and e-connectivity. It was also found that observability, competitive pressure, firm size and complexity were significant predictors differentiating between e-interactivity and e-window. On the other hand, the results showed that compatibility,trialability, employees’ IT knowledge, top management support, manager’s attitude, and customer pressure were insignificant predictors of any of the e-commerce adoption levels. Upon that, it can be argued with confidence that different levels of e-commerce adoption are affected by different factors. This entails the necessity of addressing the above ten significant predictors as they can be useful for managers, IT/web vendors and policy makers in drawing a roadmap and strategies for expanding the use and benefits of ecommerce adoption. Moreover, the conceptual framework of the study provide a best explanation of factors affecting e-commerce adoption levels in travel agencies as an example of SMEs, which contribute to the knowledge in the area of information systems particularly in the context of e-commerce adoption in developing countries.
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Kangasmäki, Heini, and Maja Koskelainen. "How Important Is an Image? : Dutch Travel Agencies' Perception of Sweden as a Travel Destination." Thesis, Karlstad University, Division for Business and Economics, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-59.

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Nowadays, when the world feels smaller as a result of the increasing flow of information, the competition of tourism between countries is getting bigger. This has caused that the marketing of the country has become vital. It is important for the country to send out the right signals so that the tourists have the right image of a destination. Once the image has been created, it might be hard to change it.

Scandinavian Travel Agent AB is a company arranging different trips around Scandinavia. They work as incoming agent for foreign tour operators, which they help with different types of travel arrangements in Sweden, Norway, Denmark and Finland. Now they want to expand their business to other countries, and at the same time they want to identify how Sweden is seen as a tourist destination. We helped them with this by investigating travel agencies and tour operators in the Netherlands.

Our purpose with this thesis was to find out what kind of picture the Dutch travel agencies and tour operators have about Sweden. Furthermore, we wanted to know how the Dutch market looks like considering the trips to Sweden. To be able to analyze the phenomena of image we have taken closer look at the decision- making process, which was originally created by Mathieson and Wall (1984). It contains four areas (tourist profile, travel awareness, destination resources & characteristics and trip features) that have effect on the decision making process. Since we thought that image also has a big influence on the tourists’ decision, we chose to investigate that subject as well.

With the help of our theories we created two different questionnaires, one to Dutch travel agencies/ tour operators having Sweden as a travel destination, and one to Dutch travel agencies/tour operators not currently offering trips to Sweden. After receiving the answers we interpreted them together with our theories and we found out that the respondents have a correct image of the reality. Sweden’s nature with the forests, water and snow were some of the most common parts of their image. Stockholm was also a prominent feature together with beautiful and clean nature. Sweden was also seen as a modern and safe country with high quality. Some respondent also mentioned space, but it was not as common answer as we expected.

Regarding the image, we found out that an image handles both a person’s affective and cognitive images, which arises from many different sources and influences. After doing this research our believes, about the image as a part of the decision making process, were strengthened. Therefore we saw the need to change the already existing model.

Our suggestions to the Scandinavian Travel Agent AB, is to first contact the travel agencies/tour operators who are currently offering Sweden, since they seem to be most interested in expanding to Sweden. Among the other travel agencies/tour operators an interest has to be aroused. This can depend on the fact that companies with Sweden can see the demand and the opportunities better than the companies who do not have Sweden.

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Engvall, Maria, Johannes Fritz, and Sofia Kindh. "Offline vs. Online: Who buys where? A customer segmentation study of travel agencies." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18315.

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Background: It has been shown that people travel much more nowadays than ever before. Since the Internet and the e-commerce have been developed the ability to book trips online has been enabled. There are now two dominant ways of buying trips, online or offline. The survival of traditional travel agencies has been questioned and some thinks that there will be no need for them in the future. Therefore it would be interesting to see who books trips at traditional and online travel agencies.  Purpose: The purpose with this study is to understand which segments that are purchasing travels at traditional travel agencies and online travel agencies by examine demographic, psychographic and behaviouristic segmentation in the region of Jönköping. Further, in the region of Jönköping, examine advantages and disadvantages of buying trips at an online versus offline travel agency.  Method: In order to fulfil the purpose and answer the research questions the authors will use a quantitative method. The quantitative data will be gathered through a questionnaire after pilot studies have been conducted. SPSS 19.0 will be used in order to analyse the data from the questionnaires.  Conclusion: The segment of traditional travel agencies is older people with high income while the segment of online travel agencies is younger people with lower income. Advantages of traditional travel agencies are their ability to provide service, customize a trip and give expert advice. Online travel agencies have its availability, price comparison service and comfortable way to buying trips as their advantages
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Shen, Yirui. "How to Improve Customer Loyalty to Online Travel Agencies : A research on Expedia, an online travel booking platform." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355321.

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Nowadays with the development of Internet, there is a shift from offline to online travel agencies. Challenges like customer loyalty go hand in hand with advantages such as fast speed and convenience. This paper aims to identify what are the determining factors that have an impact on customer loyalty to online travel agencies through an empirical study of Expedia, an online travel booking platform. According to the research of previous literature, this paper proposes seven factors that have an influence on customer loyalty in the environment of online travel agencies. Then a new framework is outlined and seven hypotheses are generated to address the research questions that are put forward. This study adopts an online questionnaire, a quantitative strategy, as the method to collect data. After analysis, the results support five outlined hypotheses and two are not supported. Finally, the findings will provide some managerial implications to improve the customer loyalty to Expedia and also be helpful for the whole online travel agency market.
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El-Sherif, Ibrahim Nashwa Samir. "Women's employment in Egyptian travel agencies and factors influencing their career development." Thesis, Cardiff Metropolitan University, 2004. http://hdl.handle.net/10369/5904.

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Literature on employment in tourism addresses a division between tourism workers in gender and race. Nevertheless, there has been little attention to these issues to date. This thesis contributes to the knowledge on gender issues in the Egyptian tourism workplace through a case study of women's employment in travel agencies and the factors influencing their career development depending on a sequential dominant-less dominant mixed method approach. The thesis explores the representation and departmental distribution of women in travel agencies and the organisational policies set in place to support their career development through a survey study. It further explores the different factors influencing women's career development through a series of in-depth semi-structured interviews and focus groups. Quantitatively, women formed 26% of the workforce in the Egyptian travel agencies. Women occupied 35% of the managerial positions in the public agencies and 25% of these positions in the private ones. Women dominate both as employees or middle managers in the departments that practice office work and are less present in the operational and ground handling departments. Public travel agencies and 55% of private agencies have written policies for selection and recruitment. Public agencies and 75% of private agencies are committed to "equal pay for equal jobs". None of the public or private agencies have written policies for handling sex discrimination and sexual harassment. Both public and private agencies apply family-friendly arrangements to support women's careers. Such arrangements are more likely effective in the public than in the private agencies, however, both public and private agencies do not provide in-site or off-site childcare facilities. The major body of the work is a qualitative study of the factors influencing women's career development in the Egyptian travel agencies. Semi-structured interviews with women and men employers, managers, employees, consultants and tourism academics are supplemented with single sex and mixed focus group interviews with tourism undergraduates. These provide a rich picture of the factors promoting and constraining women's career development. The thesis concludes that women's career development in the Egyptian travel agencies is influenced by three groups of closely interrelated, overlapping and interacting factors: the personal; organisational; societal, which play an important role in shaping the extent and nature of women's involvement in employment. Force field analysis identified nine key forces working for and twelve key forces working against women's career development in the Egyptian travel business. The thesis makes a contribution to understanding women's lives and experiences in an Egyptian context and challenges the migration of Western approaches to women's issues to other contexts based on different value sets.
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Hayes, Charice. "Marketing Strategies of Small Traditional Travel Agencies in a Technology-Driven World." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3166.

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In 2012, there was a 70% increase in online travel booking, resulting in small traditional brick-and-mortar travel agencies having serious difficulties with obtaining and retaining customers. The purpose of this case study was to explore online marketing strategies that leaders of small traditional travel agencies have used to successfully obtain and retain customers. Technology disruption theory was the conceptual framework of this study. Using criterion sampling, the population for this study consisted of 3 leaders of small traditional travel agencies located in the state of Maryland. Data collection consisted of interviews, observations, and review of documentation, such as displays, websites, business cards, and email campaigns. Data were analyzed using methodological triangulation through inductive coding of phrases and words. The following 4 themes emerged: company threats, online marketing strategies, various marketing strategies for improvement, and ways to compete with Internet-based travel agencies. Results indicated that 66% of participants believed that Internet-based travel agencies were threats. All of the participants used a form of online marketing and believed that customer loyalty helped to compete with Internet-based travel agencies. Positive social change may result when leaders of small traditional travel agencies increase their knowledge of online marketing strategies to obtain and retain customers, thereby leading to greater access to online travel opportunities for all, including physically challenged individuals often confined to their living areas.
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Le, Thanh Huong, and Malin Karlsson. "A Review of the Kano model : A Case Study on Online Travel Agencies." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33279.

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The e-commerce has increased over the last decades, and this have indicated a change in the booking behaviour within tourism. The change within the tourism business is almost completed to go from offline to online services. This has developed a new form of companies; the online travel agencies (OTAs). As this change has been developed, not all customers is aware of the function of the OTAs. The purpose of this study is to investigate the role of the Kano Model when a third party is involved in the sales through a case study of three OTA sites. This study provides a content analysis with gathered customer reviews. The main findings of this study indicate that the five quality elements of the Kano model may be interrupted by a third party. The customer satisfaction of the OTAs can be decreased by factors that they are not able to control.
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Nordlöf, Jessica, Matilda Svensson, and Emily Frost. "Relationship Marketing in the Travel Industry : A Two Sided Perspective." Thesis, Jönköping University, JIBS, EMM (Entrepreneurship, Marketing, Management), 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-11560.

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The purpose of this thesis is to analyze how Stockholm based travel agencies understand and use relationship marketing and how it is perceived by customers.

Relationship marketing is defined by Grönroos as a building of relationships with customers to achieve mutual benefits. Four main objectives of relationship marketing were used to contextualise the term: service quality, personalisation, differentiation, and communica-tion.In order to answer the purpose, the authors have chosen to interview three travel agen-cies that focus on offering tailor made travel for different target groups. Sampling was used to find these travel agencies, as the total number of travel agencies in the Stock-holm area is too large to interview. Also, customers who have travelled with two of the travel agencies were interviewed. Further, several theoretical frameworks are presented in order to provide the reader with a view of relationship marketing, and were used in the design and the questions asked both companies and customers.

From the interviews with the companies it was found that all of them have different views of what relationship marketing is, and that they have different ways of imple-menting it. The views of relationship marketing differ from building a strong brand im-age to managing actual relationships with customers.

The main efforts of relationship marketing that the companies are involved in are delivering personalized travel and high service quality to customers.It was found in the interviews with customers that their view on what makes good ser-vice is similar to that of company views. What is most important to customers is that the perceived quality matches, or exceeds, the experienced one. There are several things that companies can do to attract and retain customers including having rewards clubs, sending out a moderate amount of newsletters, and providing a personal seller for customers.

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Lee, Chia-Hung, and 李家宏. "Online Channel Applications in Travel Agencies." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/gk9s45.

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碩士
國立東華大學
全球運籌管理研究所
96
Internet technologies and e-business have been developing rapidly in the past few years. Economic census data about online sales show that the tourism industry and travel agencies in particular have been one of the e-business pioneers. In Taiwan, more and more travel agencies have adopted e-business model and started to explore online business opportunities through their web sites. This study focuses on e-business adoption in the tourism industry. Specifically, I intend to examine website design, online channel adoption, and e-business transactions among travel agencies. Data on a sample of travel agencies that were members of the Taipei association of travel agencies were collected from two sources：(1) telephone interviews with top managers and (2) company websites. Information about various e-business applications was coded from travel agencies’ websites. Results show that the rates of website adoption varied across different types of travel agencies and overall less that 50 percent of the sample firms had established their own websites. For travel agencies that had entered into e-business, many firms used their websites as an information and communication mechanism. E-business transactions were largely focused on flight and hotel reservations and overseas packages.
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Hung, Hsin-Li, and 洪新理. "Facebook Relationship Marketing for Travel agencies." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/27238527653844487399.

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碩士
中國文化大學
觀光休閒事業管理研究所
100
The rise of Facebook in recent years has led to travel agencies setting up their own Facebook pages, which function as a platform for promoting their services. Facebook differs from traditional websites that feature one-way communication as it has the char-acteristic of two-way communication. The operation of the platform enhances its brand awareness, as well as the relationship with the customer. Its socializing, interpersonal relationships and the complexity of the network link are regarded as the best marketing tool. Therefore, it has become increasingly important for travel agencies to know how to develop friendly relations with their customers and maintain customer loyalty through the platform. The main purpose of the study was to explore how travel agencies use their Face-book page to maintain a relationship with their customers, and analyse how these Face-book pages relate to marketing. The study used a rigorous content analysis to research and analyze the content of the Facebook pages of travel agencies using six of the com-ponents of relationship marketing orientation (RMO). In addition, this study mentioned several views of the operation of travel agencies’ Facebook pages. The study not only inferred propositions related to empirical research, but also proposed implications for the management of the travel agencies and recommendations for future research.
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Books on the topic "Travel agencies"

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Davidoff, Philip G. Financial management for travel agencies. Albany, N.Y: Delmar Publishers, 1988.

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Hecker, Helen. Directory of travel agencies for the disabled. Portland, OR: Twin Peaks Press, 1986.

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Hecker, Helen. Directory of travel agencies for the disabled. 7th ed. Vancouver, Wash: Twin Peaks, 1997.

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Hecker, Helen. Directory of travel agencies for the disabled. 3rd ed. Vancouver, WA, USA: Twin Peaks Press, 1991.

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Thompson, Douglas. A personnel & operations manual for travel agencies. 3rd ed. San Francisco: Dendrobium Books, 1988.

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Directory of travel agencies for the disabled. Vancouver, WA, USA: Twin Peaks Press, 1988.

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Thompson, Douglas. A personnel & operations manual for travel agencies. 3rd ed. San Francisco: Dendrobium Books, 1988.

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United States. General Accounting Office. Accounting and Information Management Division. Federal agencies' analysis of TDY travel processes. Washington, D.C: The Office, 1996.

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Farhat, Adib. Annual survey of travel agencies, tour operators 1997. Ottawa, Ont: Canadian Tourism Commission, 1999.

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Farhat, Adib. Annual survey of travel agencies, tour operators 1997. Ottawa: The Commission, 1999.

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Book chapters on the topic "Travel agencies"

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O’Connor, Peter. "Hotels and online travel agencies." In International Case Studies in Tourism Marketing, 119–33. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003182856-14.

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Nigg, Stefan. "Changing Travel Booking Patterns in European Travel Agencies." In Trends and Issues in Global Tourism 2011, 19–25. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-17767-5_2.

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Rusu, Virginica, Cristian Rusu, Daniela Quiñones, Federico Botella, Silvana Roncagliolo, and Virginia Zaraza Rusu. "On-Line Travel Agencies’ Usability: Evaluator eXperience." In Lecture Notes in Computer Science, 452–63. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-21905-5_35.

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Dajani, Dima, Saad G. Yaseen, and Samar Naseem Alqirem. "Cultural Value Orientations Among Managers of Travel Agencies." In Digital Economy, Business Analytics, and Big Data Analytics Applications, 359–72. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-05258-3_29.

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Rusu, Virginica, Cristian Rusu, Daniel Guzmán, Silvana Roncagliolo, and Daniela Quiñones. "Online Travel Agencies as Social Media: Analyzing Customers’ Opinions." In Social Computing and Social Media. Human Behavior, 200–209. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-58559-8_17.

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Rusu, Cristian, Virginica Rusu, Daniela Quiñones, Silvana Roncagliolo, and Virginia Zaraza Rusu. "Evaluating Online Travel Agencies’ Usability: What Heuristics Should We Use?" In Lecture Notes in Computer Science, 121–30. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-91521-0_10.

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Mota, Catarina, Eusébio Costa, José Luís Braga, Américo Silva, and Miguel Magalhães. "Digital Transformation in Travel Agencies—The Opinion of Portuguese Travelers." In Advances in Tourism, Technology and Systems, 595–603. Singapore: Springer Nature Singapore, 2022. http://dx.doi.org/10.1007/978-981-16-9701-2_49.

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Mensah, Caleb, Jan Klein, Sandjai Bhulai, Mark Hoogendoorn, and Rob van der Mei. "Detecting Fraudulent Bookings of Online Travel Agencies with Unsupervised Machine Learning." In Lecture Notes in Computer Science, 334–46. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-22999-3_30.

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Rusu, Virginica, Cristian Rusu, Daniel Guzmán, Diego Espinoza, Daniel Rojas, Silvana Roncagliolo, and Daniela Quiñones. "Assessing the Customer eXperience Based on Quantitative Data: Virtual Travel Agencies." In Design, User Experience, and Usability: Design Thinking and Methods, 499–508. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40409-7_47.

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Leite, Maria Luciana Santiago, Plácido Rogério Pinheiro, Marum Simão Filho, and Maria Lianeide Souto Araújo. "Ordering Assertive Strategies for Corporate Travel Agencies: Verbal Decision Analysis Model." In Advances in Intelligent Systems and Computing, 374–84. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00211-4_33.

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Conference papers on the topic "Travel agencies"

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Topolðek, Darja, Nataða Kovaèiã, and Tina Cvahte. "Travel Agencies’ External Integration." In The 8th International Scientific Conference "Business and Management 2014". Vilnius, Lithuania: Vilnius Gediminas Technical University Publishing House Technika, 2014. http://dx.doi.org/10.3846/bm.2014.094.

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Mescheryakova, Anna, and K. Volkova. "AUTOMATION SYSTEMS FOR TRAVEL AGENCIES." In Modern technologies and automation of production. FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov, 2022. http://dx.doi.org/10.34220/mtap2021_39-44.

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Onuferová, Erika, Veronika Čabinová, Peter Gallo, Mária Matijová, and Nikola Sikorová Jurová. "TRENDS IN FINANCIAL PERFORMANCE ASSESSMENT OF TRAVEL AGENCIES." In 15th International Bata Conference for Ph.D. Students and Young Researchers. Tomas Bata University in Zlín, 2019. http://dx.doi.org/10.7441/dokbat.2019.082.

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Chenghao Ren and Hongna Li. "Analysis on human resource management of travel agencies." In 2011 International Conference on Computer Science and Service System (CSSS). IEEE, 2011. http://dx.doi.org/10.1109/csss.2011.5974582.

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Yingchun Hu and Chenghao Ren. "Study on the service quality of travel agencies." In 2011 International Conference on Computer Science and Service System (CSSS). IEEE, 2011. http://dx.doi.org/10.1109/csss.2011.5974849.

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Ilić, Dragana, Lukrecija Đeri, Predrag Stamenković, and Snežana Milićević. "Service quality as travel agencies business improvement factor." In Sitcon 2016. Belgrade, Serbia: Singidunum University, 2016. http://dx.doi.org/10.15308/sitcon-2016-203-208.

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Pavlović, Goran, and Nevena Vrcelj. "HUMAN RESOURCE MANAGEMENT IN HOSPITALITY, RESTAURANTS AND TRAVEL AGENCIES." In 4th International Scientific Conference: Knowledge based sustainable economic development. Association of Economists and Managers of the Balkans, Belgrade, Serbia et all, 2018. http://dx.doi.org/10.31410/eraz.2018.592.

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Sawińska, Agnieszka. "INNOVATIONS OF TRAVEL AGENCIES IN TOURISM SERVICES FOR SENIORS." In Tourism in Southern and Eastern Europe 2017: Tourism and Creative Industries: Trends and Challenges. University of Rijeka, Faculty of Tourism and Hospitality Management, 2017. http://dx.doi.org/10.20867/tosee.04.28.

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Zhang, Xuejing, and Huamin Li. "Tourists' Activity of Travel Agencies: Based on Correspondence Analysis." In Proceedings of the 2nd International Conference on Humanities Education and Social Sciences (ICHESS 2019). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/ichess-19.2019.120.

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Jen-Min, Liu. "Research on the current situation of Taiwan's travel agencies." In 2019 IEEE Eurasia Conference on Biomedical Engineering, Healthcare and Sustainability (ECBIOS). IEEE, 2019. http://dx.doi.org/10.1109/ecbios.2019.8807869.

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Reports on the topic "Travel agencies"

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Barbeau, Sean. Travel Assistant Device – Deployment to Transit Agencies. Tampa, FL: University of South Florida, August 2010. http://dx.doi.org/10.5038/cutr-nctr-rr-2009-03.

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Luo, Hao, Ricardo Chahine, Arianna Rambaram, Elizabeth Theresa Rosenzweig, Konstantina Gkritza, and Hua Cai. Assessing the Travel Demand and Mobility Impacts of Transformative Transportation Technologies in Indiana. Purdue University, 2023. http://dx.doi.org/10.5703/1288284317374.

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The rapid development of transformative transportation technologies, such as bike-sharing, shared e-scooters, and ride-hailing systems, is reshaping the transportation landscape. These transformative transportation technologies have the potential to significantly change travel behavior and travel demand and affect transportation agencies’ planning, operations, and decision-making. The objective of this project is to develop a framework and models to quantify the potential travel demand and mobility impacts of transformative transportation technologies in Indiana cities. This project analyzed historical system usage data and conducted survey studies to evaluate the availability and use of transformative transportation technologies in select Indiana cities. The project also proposed a data-driven model to study the relationship between shared micro-mobility and the existing transit system and developed a simulation model to analyze the potential mode choice change under different future development scenarios. Additionally, based on a comprehensive literature review, a list of operations; environmental, health and safety; and accessibility and equity metrics were identified as the Key Performance Indicators to evaluate transformative transportation technologies. Furthermore, as this study was conducted in the midst of the COVID-19 pandemic, the impacts of the pandemic on both traditional and transformative transportation systems were also examined as documented in the literature and stated in our survey.
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Mathew, Jijo K., Christopher M. Day, Howell Li, and Darcy M. Bullock. Curating Automatic Vehicle Location Data to Compare the Performance of Outlier Filtering Methods. Purdue University, 2021. http://dx.doi.org/10.5703/1288284317435.

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Agencies use a variety of technologies and data providers to obtain travel time information. The best quality data can be obtained from second-by-second tracking of vehicles, but that data presents many challenges in terms of privacy, storage requirements and analysis. More frequently agencies collect or purchase segment travel time based upon some type of matching of vehicles between two spatially distributed points. Typical methods for that data collection involve license plate re-identification, Bluetooth, Wi-Fi, or some type of rolling DSRC identifier. One of the challenges in each of these sampling techniques is to employ filtering techniques to remove outliers associated with trip chaining, but not remove important features in the data associated with incidents or traffic congestion. This paper describes a curated data set that was developed from high-fidelity GPS trajectory data. The curated data contained 31,621 vehicle observations spanning 42 days; 2550 observations had travel times greater than 3 minutes more than normal. From this baseline data set, outliers were determined using GPS waypoints to determine if the vehicle left the route. Two performance measures were identified for evaluating three outlier-filtering algorithms by the proportion of true samples rejected and proportion of outliers correctly identified. The effectiveness of the three methods over 10-minute sampling windows was also evaluated. The curated data set has been archived in a digital repository and is available online for others to test outlier-filtering algorithms.
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Arhin, Stephen, Babin Manandhar, Hamdiat Baba Adam, and Adam Gatiba. Predicting Bus Travel Times in Washington, DC Using Artificial Neural Networks (ANNs). Mineta Transportation Institute, April 2021. http://dx.doi.org/10.31979/mti.2021.1943.

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Washington, DC is ranked second among cities in terms of highest public transit commuters in the United States, with approximately 9% of the working population using the Washington Metropolitan Area Transit Authority (WMATA) Metrobuses to commute. Deducing accurate travel times of these metrobuses is an important task for transit authorities to provide reliable service to its patrons. This study, using Artificial Neural Networks (ANN), developed prediction models for transit buses to assist decision-makers to improve service quality and patronage. For this study, we used six months of Automatic Vehicle Location (AVL) and Automatic Passenger Counting (APC) data for six Washington Metropolitan Area Transit Authority (WMATA) bus routes operating in Washington, DC. We developed regression models and Artificial Neural Network (ANN) models for predicting travel times of buses for different peak periods (AM, Mid-Day and PM). Our analysis included variables such as number of served bus stops, length of route between bus stops, average number of passengers in the bus, average dwell time of buses, and number of intersections between bus stops. We obtained ANN models for travel times by using approximation technique incorporating two separate algorithms: Quasi-Newton and Levenberg-Marquardt. The training strategy for neural network models involved feed forward and errorback processes that minimized the generated errors. We also evaluated the models with a Comparison of the Normalized Squared Errors (NSE). From the results, we observed that the travel times of buses and the dwell times at bus stops generally increased over time of the day. We gathered travel time equations for buses for the AM, Mid-Day and PM Peaks. The lowest NSE for the AM, Mid-Day and PM Peak periods corresponded to training processes using Quasi-Newton algorithm, which had 3, 2 and 5 perceptron layers, respectively. These prediction models could be adapted by transit agencies to provide the patrons with accurate travel time information at bus stops or online.
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Arhin, Stephen, Babin Manandhar, Kevin Obike, and Melissa Anderson. Impact of Dedicated Bus Lanes on Intersection Operations and Travel Time Model Development. Mineta Transportation Institute, June 2022. http://dx.doi.org/10.31979/mti.2022.2040.

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Over the years, public transit agencies have been trying to improve their operations by continuously evaluating best practices to better serve patrons. Washington Metropolitan Area Transit Authority (WMATA) oversees the transit bus operations in the Washington Metropolitan Area (District of Columbia, some parts of Maryland and Virginia). One practice attempted by WMATA to improve bus travel time and transit reliability has been the implementation of designated bus lanes (DBLs). The District Department of Transportation (DDOT) implemented a bus priority program on selected corridors in the District of Columbia leading to the installation of red-painted DBLs on corridors of H Street, NW, and I Street, NW. This study evaluates the impacts on the performance of transit buses along with the general traffic performance at intersections on corridors with DBLs installed in Washington, DC by using a “before” and “after” approach. The team utilized non-intrusive video data to perform vehicular turning movement counts to assess the traffic flow and delays (measures of effectiveness) with a traffic simulation software. Furthermore, the team analyzed the Automatic Vehicle Locator (AVL) data provided by WMATA for buses operating on the study segments to evaluate bus travel time. The statistical analysis showed that the vehicles traveling on H Street and I Street (NW) experienced significantly lower delays during both AM (7:00–9:30 AM) and PM (4:00–6:30 PM) peak hours after the installation of bus lanes. The approximation error metrics (normalized squared errors) for the testing dataset was 0.97, indicating that the model was predicting bus travel times based on unknown data with great accuracy. WMATA can apply this research to other segments with busy bus schedules and multiple routes to evaluate the need for DBLs. Neural network models can also be used to approximate bus travel times on segments by simulating scenarios with DBLs to obtain accurate bus travel times. Such implementation could not only improve WMATA’s bus service and reliability but also alleviate general traffic delays.
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Rodier, Caroline, Andrea Broaddus, Miguel Jaller, Jeffery Song, Joschka Bischoff, and Yunwan Zhang. Cost-Benefit Analysis of Novel Access Modes: A Case Study in the San Francisco Bay Area. Mineta Transportation Institute, November 2020. http://dx.doi.org/10.31979/mti.2020.1816.

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The first-mile, last-mile problem is a significant deterrent for potential transit riders, especially in suburban neighborhoods with low density. Transit agencies have typically sought to solve this problem by adding parking spaces near transit stations and adding stops to connect riders to fixed-route transit. However, these measures are often only short-term solutions. In the last few years, transit agencies have tested whether new mobility services, such as ridehailing, ridesharing, and microtransit, can offer fast, reliable connections to and from transit stations. However, there is limited research that evaluates the potential impacts of these projects. Concurrently, there is growing interest in the future of automated vehicles (AVs) and the potential of AVs to solve this first-mile problem by reducing the cost of providing these new mobility services to promote access to transit. This paper expands upon existing research to model the simulate the travel and revenue impacts of a fleet of automated vehicles that provide transit access services in the San Francisco Bay Area offered over a range of fares. The model simulates a fleet of AVs for first-mile transit access at different price points for three different service models (door-to-door ridehailing and ridesharing and meeting point ridesharing services). These service models include home-based drop-off and pick-up for single passenger service (e.g., Uber and Lyft), home-based drop-off and pick-up for multi-passenger service (e.g., microtransit), and meeting point multi-passenger service (e.g., Via).
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Richmond, Paul, Adam Potter, David Looney, and William Santee. Terrain coefficients for predicting energy costs of walking over snow. Engineer Research and Development Center (U.S.), August 2021. http://dx.doi.org/10.21079/11681/41602.

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Predicting the energy costs of human travel over snow can be of significant value to the military and other agencies planning work efforts when snow is present. The ability to quantify, and predict, those costs can help planners determine if snow will be a factor in the execution of dismounted tasks and operations. To adjust predictive models for the effect of terrain, and more specifically for surface conditions, on energy costs, terrain coefficients (ƞ) have been developed. By applying knowledge gained from prior studies of the effects of terrain and snow, and by leveraging those existing dismounted locomotion models, we seek to outline the steps in developing an improved terrain coefficient (ƞ) for snow to be used in predictive modeling. Using published data, methods, and a well-informed understanding of the physical elements of terrain, e.g., characterization of snow sinkage (z), this study made adjustments to ƞ-values specific to snow. This review of published metabolic cost methods suggest that an improved ƞ-value could be developed for use with the Pandolf equation, where z=depth (h)*(1 - (snow density (ρ0)/1.186)) and ƞ=0.0005z3 + 0.0001z2 + 0.1072z + 1.2604. This paper provides data-driven improvements to models that are used to predict the energy costs of dismounted movements over snow.
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David, Aharon. Unsettled Topics Concerning Airport Cybersecurity Standards and Regulation. SAE International, September 2021. http://dx.doi.org/10.4271/epr2021020.

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A large international airport is a microcosm of the entire aviation sector, hosting hundreds of different types of aviation and non-aviation stakeholders: aircraft, passengers, airlines, travel agencies, air traffic management and control, retails shops, runway systems, building management, ground transportation, and much more. Their associated information technology and cyber physical systems—along with an exponentially resultant number of interconnections—present a massive cybersecurity challenge. Unlike the physical security challenge, which was treated in earnest throughout the last decades, cyber-attacks on airports keep coming, but most airport lack essential means to confront such cyber-attacks. These missing means are not technical tools, but rather holistic regulatory directives, technical and process standards, guides, and best practices for airports cybersecurity—even airport cybersecurity concepts and basic definitions are missing in certain cases. Unsettled Topics Concerning Airport Cybersecurity Standards and Regulation offers a deeper analysis of these issues and their causes, focusing on the unique characteristics of airports in general, specific cybersecurity challenges, missing definitions, and conceptual infrastructure for the standardization and regulation of airports cybersecurity. This last item includes the gaps and challenges in the existing guides, best-practices, standards, and regulation pertaining to airport cybersecurity. Finally, practical solution-seeking processes are proposed, as well as some specific potential frameworks and solutions.
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Banerjee, Pritam, and Atul Sanganeria. Developing a Risk Management System for Participating Government Agencies of India. Asian Development Bank, December 2021. http://dx.doi.org/10.22617/wps210413-2.

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Trade facilitation is a critical building block of developing globally integrated value chains. In India, current trade facilitation systems including risk assessment criteria require improvements involving regulatory mandates for food and drugs, animal and plant quarantine, wildlife protection, and textile products. Using illustrative examples, this working paper presents specific system development needs for six major participating government agencies on trade facilitation in India. It provides a model for developing a comprehensive system of risk management. It also discusses the need for institutional cooperation between customs authorities and participating government agencies for a comprehensive single window trade facilitation solution.
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Mwamba, Isaiah C., Mohamadali Morshedi, Suyash Padhye, Amir Davatgari, Soojin Yoon, Samuel Labi, and Makarand Hastak. Synthesis Study of Best Practices for Mapping and Coordinating Detours for Maintenance of Traffic (MOT) and Risk Assessment for Duration of Traffic Control Activities. Purdue University, 2021. http://dx.doi.org/10.5703/1288284317344.

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Maintenance of traffic (MOT) during construction periods is critical to the success of project delivery and the overall mission of transportation agencies. MOT plans may include full road closures and coordination of detours near construction areas. Various state DOTs have designed their own manuals for detour mapping and coordination. However, very limited information is provided to select optimal detour routes. Moreover, closures or detours should provide not only measurable consequences, such as vehicle operating costs and added travel time, but also various unforeseen qualitative impacts, such as business impacts and inconvenience to local communities. Since the qualitative aspects are not easily measurable they tend to be neglected in systematic evaluations and decision-making processes. In this study, the current practices obtained based on an extensive literature review, a nation-wide survey, as well as a series of interviews with INDOT and other state DOTs are leveraged to (1) identify a comprehensive set of Key Performance Indicators (KPIs) for detour route mapping, (2) understand how other state DOTs address the qualitative criteria, (3) identify how the involved risks during the planning, service time, and closure of the detour routes are managed, and (4) recommend process improvements for INDOT detour mapping guidelines. As demonstrated by two sample case studies, the proposed KPIs can be taken as a basis for developing a decision-support tool that enables decision-makers to consider both qualitative and quantitative aspects for optimal detour route mapping. In addition, the current INDOT detour policy can be updated based on the proposed process improvements.
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