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Journal articles on the topic 'Travel Agencies in Oman'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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1

Krishnamurthy, Jayashree, and Yugesh Krishnan. "New Distribution Capability (NDC) and its Effects on Travel Industry in Oman." International Journal of Research in Entrepreneurship & Business Studies 2, no. 3 (2021): 15–26. https://doi.org/10.47259/ijrebs.232.

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<strong>Purpose:</strong> The objectives of the study were to analyze the effects of transformation from GDS to NDC from the perspectives of the travel agencies in Oman; to find out the concerns of the travel agencies in Oman with regards to the implementation of NDC and to compare the benefits of NDC content with GDS from the perspectives of the travel agencies in Oman. <strong>Design/methodology/approach:</strong> A questionnaire survey, telephone, and personal interview were conducted with 19 top leading travel agencies in Muscat region, Oman. Each travel agency manager was given the questi

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Krishnamurthy, Jayashree, and Yugesh Krishnan. "New Distribution Capability (NDC) and its Effects on Travel Industry in Oman." International Journal of Research in Entrepreneurship & Business Studies 2, no. 3 (2021): 15–26. http://dx.doi.org/10.47259/ijrebs.232.

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Abstract Purpose of study The objectives of the study were to analyze the effects of transformation from GDS to NDC from the perspectives of the travel agencies in Oman; to find out the concerns of the travel agencies in Oman with regards to the implementation of NDC and to compare the benefits of NDC content with GDS from the perspectives of the travel agencies in Oman. Design/Methodology/Approach A questionnaire survey, telephone, and personal interview were conducted with 19 top leading travel agencies in Muscat region, Oman. Each Travel agent manager was given the questionnaire through goo

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Sultan Abdullah, Omar Abdulaziz, Junainah Mohd Mahdee, and Nurazlin Mohd Fauzi. "The Influence of Service Marketing Mix on Customer Loyalty Towards Travel Agents Post Covid-19 Pandemic." Journal of Communication, Language and Culture 6, no. 1 (2025): 243–76. https://doi.org/10.33093/ijomfa.2025.6.1.9.

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This study examines the impact of the service marketing mix on customer loyalty towards travel agents in Oman after the COVID-19 pandemic. The study seeks to comprehend the influence of the service marketing mix (7Ps: Product, Price, Place, Promotion, People, Process, and Physical Evidence) on customer loyalty to travel agents in Oman in the post-COVID-19 pandemic era in a swiftly changing market. The study uses a quantitative research methodology, sending a self-administered survey questionnaire to travel agencies in Oman. The data are examined using Partial Least Squares Structural Equation

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Pineda, Aaron Paul M., and Marilou A. Maderazo. "Assessment of Organizational Culture in the Selected Travel Agencies in the Sultanate of Oman." International Journal of Asian Social Science 8, no. 6 (2018): 306–13. http://dx.doi.org/10.18488/journal.1.2018.86.306.313.

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Chiappa, Giacomo Del. "Internet versus travel agencies." Journal of Vacation Marketing 19, no. 1 (2013): 55–66. http://dx.doi.org/10.1177/1356766712466613.

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Schlagenhauf, Patricia, and Michael E. Jones. "Travel medicine in Oman – Chances and challenges." Travel Medicine and Infectious Disease 13, no. 5 (2015): 351–52. http://dx.doi.org/10.1016/j.tmaid.2015.09.009.

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Cheng, Cong Xi, Zhe Bin Ji, and Lan Xiang. "Internet Application and Products Innovation: A Study of China’s Travel Agencies." Applied Mechanics and Materials 58-60 (June 2011): 1025–30. http://dx.doi.org/10.4028/www.scientific.net/amm.58-60.1025.

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The rapid development of information technology has offered a very good chance for the development of travel industry, there is a great space for travel agencies of our country to apply the internet. Because the conceptions of development and design are backward, tourist products of China’s travel agencies are crude and lack personalities, thus have restricted the development of China’s travel agencies seriously. Aiming at these problems, this paper adopts the methods of induction and systems analysis, has explained the necessities for China’s travel agencies to innovate on tourist products by

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Chan, Grace Suk Ha, and Basak Denizci Guillet. "A New Revenue Management Framework for Hong Kong Travel Agencies." Journal of Management and Sustainability 6, no. 3 (2016): 57. http://dx.doi.org/10.5539/jms.v6n3p57.

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<p>Today’s highly unpredictable and competitive global environment has had profound effects on the travel industry. Higher operational costs and reduced profit margins have caused many Hong Kong travel agencies go out of business altogether, the profit margins of Hong Kong travel agencies are shrinking. As this sector shares many features with traditional revenue management (RM) users such as the airline and hotel industries, travel agencies have the potential to enhance revenue by incorporating RM techniques into their businesses. Most travel agencies sell product on behalf of suppliers

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Palazón Vidal, Mariola, and María Sicilia Piñero. "Análisis de las promociones de ventas en Internet: el caso de las agencias de viaje." aDResearch ESIC International Journal of Communication Research 5, no. 5 (2012): 80–96. http://dx.doi.org/10.7263/adresic-005-226.

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Internet has transformed business activity for many products and services. The mere Internet presence is no longer sufficient. The development of a specific online positioning and a structured plan of activities have become necessary. The travel industry is one of the sectors that best represent how Internet has changed the former distribution and communication systems. The established business model has changed dramatically since the online travel agencies entered the market. These agencies coexist with traditional travel agencies that have started to operate online. Travel agencies are there

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Alolayan, Fahad Saleh. "The Impact of the Internet on Saudi Arabia Travel Agencies." International Journal of Business Administration 9, no. 1 (2017): 81. http://dx.doi.org/10.5430/ijba.v9n1p81.

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This study investigates the impact of the Internet revolution on travel agencies on Saudi Arabia’s travel agency market. A reliable and valid three-part questionnaire was developed: the first part collects the basic information on the travel agencies; the second part examines the extent to which travel agencies use the benefits of the Internet for their operations; the last part measures the real impact of the internet on travel agencies with four dimensions. A sample of 50 travel agencies fully participated in this study. The descriptive data of the sample indicates that the travel-agency ind

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Cankül, Duran, and İbrahim Demir. "Travel Agencies and Gastronomy Tourism: Case of Iata Member A-Class Travel Agencies." Journal of Gastronomy Hospitality and Travel (JOGHAT) 1, no. 1 (2018): 3–10. http://dx.doi.org/10.33083/0.2018.0.

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Cankül, Duran, and İbrahim Demir. "Travel Agencies and Gastronomy Tourism: Case of Iata Member A-Class Travel Agencies." Journal of Gastronomy Hospitality and Travel (JOGHAT) 1, no. 1 (2018): 3–10. http://dx.doi.org/10.33083/joghat.2018.0.

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Kan, TangChung. "Perceived Value, Inter-functional Coordination, and Strategic Adaptation: The Perspective on Selecting Travel Agencies from School Travel Plan." Journal of Tourism and Services 13, no. 24 (2022): 236–55. http://dx.doi.org/10.29036/jots.v13i24.366.

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School travel plan (STP) is a significant tourism market for travel agencies; this study explores how travel agencies with customer orientation ability, product advantages, and high-quality service performance affect customer perceived value and the strategic adaptation of travel agencies from a resource-based view by moderating the effect of inter-functional coordination. Proportionate stratified sampling was used to select teachers and administrators from junior and high schools who participated in graduation trip selection for three years from Taiwan, and 183 samples were collected for anal

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Min, Woong-Ki, and Nam-Jo Kim. "An Exploratory Study on Corporate Social Responsibility and New Strategic Management of Small Travel Agencies in Korea: Focusing on Types of CSR and Marketing Activities." Tourism Sciences Society of Korea 39, no. 3 (2015): 229–49. http://dx.doi.org/10.17086/jts.2015.39.3.229.249.

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The study pays attention to the change of business environment that companies should consider social and public value in their operation beyond making profits. It is difficult for small travel agencies to promote the public interest in their operation because they are too small to implement the management strategy of CSR except to make profit. Among structural problems of travel market, the opaque fixed price of travel products discourage consumers from trusting in travel agencies that implement CSR while economies of scale prevent small travel agencies from implementing CSR properly compared

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Bennett, Marion M., and Chi-Wen Kevin Lai. "The Impact of the Internet on Travel Agencies in Taiwan." Tourism and Hospitality Research 6, no. 1 (2005): 8–23. http://dx.doi.org/10.1057/palgrave.thr.6040041.

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Travel and tourism-related products and services are highly compatible with the internet with the result that travel and tourism is one of the highest revenue-generating sectors of the internet. The rapid growth of the internet is having an impact on the distribution of travel services and has heightened speculation about the potential for disintermediation of the travel agent. This research investigates the impact of the internet on the distribution of travel services and the extent to which it has influenced travel agencies by focusing on Taiwan, a technologically advanced country and one wh

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Long, Choi Sang, Joseph Wee-Siong Hii, Tan Owee Kowang, Goh Chin Fei, and Nor Radhiha Abd Rashid. "Website Quality of the Travel Agencies in Malaysia." Business Management and Strategy 9, no. 1 (2018): 114. http://dx.doi.org/10.5296/bms.v9i1.13114.

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This paper examined the website quality of travel agencies in Malaysia. The extended Model of Internet Commerce Adoption (eMICA) is used to measure the research objectives. Travel agencies from Johor, the south most state in Malaysia are chosen as research sample in this study. The findings shows that travel agencies have websites which successfully provide basic information such as telephone number, address, email address, contact person, fax number and travel agency background but lack of reservation information. The majority of travel agencies (82.2%) that are analysed in this study are at

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Huang, Leo, and Michael Chang. "Why do travel agencies choose to undergo IPOs in Taiwan?" Tourism Economics 24, no. 1 (2017): 79–91. http://dx.doi.org/10.1177/1354816617725452.

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Travel agencies have seen an increasing number of firms going public in recent years. This study explores and empirically examines the initial public offering (IPO) strategy model for travel agencies by adopting a three-round Delphi research design. Qualitative interviews with the 13 travel agency chief executive officers and related experts provided additional insights. The result shows that Taiwanese travel agencies consider 9 internal motivations, 8 external environment forces, and 11 determinants for the decision to go IPO and 10 performance indicators post-IPO. Finally, the model herein i

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Dimitrijević, Dragomir, Predrag Stanković, and Stefan Vržina. "Warnings of financial fraud in travel agencies in the Republic of Serbia during the COVID-19 pandemic." Menadzment u hotelijerstvu i turizmu, no. 00 (2024): 4. http://dx.doi.org/10.5937/menhottur2400003d.

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Purpose - The purpose of this paper is to determine the change in warning signs of fraud in the financial reports of travel agencies during the COVID-19 pandemic compared to the pre-pandemic period and to investigate a potential increase in the risk of bankruptcy in travel agencies during the same period. Methodology - The methodology used in the research comprises the analytical methods of forensic accounting (Beneish model and Altman Zscore), as well as descriptive statistics. Findings - The results of the research show that there is a certain increase in warning signs during the pandemic co

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Tang, Lu. "Development strategies of travel agencies in the digital age: An analysis." International Journal of Multidisciplinary Research and Growth Evaluation 4, no. 3 (2023): 311–14. http://dx.doi.org/10.54660/.ijmrge.2023.4.3.311-314.

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The rise of the internet has revolutionized the tourism industry, including the operations of travel agencies. This paper aims to analyze the development strategies of travel agencies in the digital age. By conducting a literature review and case studies of successful travel agencies, this paper identifies three main strategies: adapting to technological changes, providing personalized services, and building trust with customers. The paper concludes that travel agencies must continuously innovate and adapt to the changing digital landscape to remain competitive in the industry.

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Alkhaffaf, Maha M., and Asmahan M. Altaher. "Critical Success Factors of E-Direct Marketing in Jordan Travel Agencies." International Journal of Online Marketing 2, no. 2 (2012): 1–9. http://dx.doi.org/10.4018/ijom.2012040101.

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Critical success factors are popular approaches that can be used as a key metrics to measure the success of companies. In this paper, the authors analyze the current state of e-marketing in Jordanian travel agencies by examining the implantation of critical success factors of e-marketing. The research model analyzes the relationship between critical success factors and online direct marketing. Explanatory studies were used by distributing a qualified questionnaire to the employees of seventeen important travel agencies in Jordan to get results and test the research model. The paper concludes t

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Işkın, Merve, Catherine Prentice, Nuray Eker, and Ümit Şengel. "Understanding the Effects of Reservation Systems and Online Transaction Capacity on the Competitiveness of Travel Agencies." European Journal of Tourism, Hospitality and Recreation 14, no. 1 (2024): 55–70. http://dx.doi.org/10.2478/ejthr-2024-0004.

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Abstract The purpose of this study is to determine the effect of travel agencies' reservation systems and online transaction capacities on their competitiveness. With the developments in technology and the integration of these developments in all business areas, travel agencies have also had to benefit from information and communication technologies. In the research, the primary data were used, and the data were collected by the questionnaire method. The convenience sampling method was used, and data were collected from a total of 566 travel agency managers in Istanbul. According to the result

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Băltescu, Codruța Adina. "Online Travel Agencies in Romania." SERIES V - ECONOMIC SCIENCES 12(61), no. 2 (2020): 43–48. http://dx.doi.org/10.31926/but.es.2019.12.61.2.6.

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Tamara, Gajić, Kovačević Bojana, and Penić Mirjana. "Employees satisfaction in travel agencies." African Journal of Business Management 8, no. 14 (2014): 540–50. http://dx.doi.org/10.5897/ajbm2011.2828.

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Oppermann, Martin. "Databased Marketing by Travel Agencies." Journal of Travel Research 37, no. 3 (1999): 231–37. http://dx.doi.org/10.1177/004728759903700303.

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Perramon, Jordi, Llorenç Bagur-Femenias, and Oriol Amat. "Quality practices in travel agencies." Industrial Management & Data Systems 115, no. 7 (2015): 1325–40. http://dx.doi.org/10.1108/imds-04-2015-0133.

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Purpose – The purpose of this paper is to examine the motivations for the adoption of quality management practices (QMPs) and the effects exerted by the advanced management information systems (AMIS) as mediating factors in a sector consisting of highly competitive companies with a high mortality rate in recent years: travel agencies. Design/methodology/approach – The results were based on a survey completed by 185 travel agencies with less than 50 employees, covering over 5 per cent of the SME travel agencies in Spain. Structural equation modelling was used to analyse the links between the st

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Raynera, Genine Rianne A., Sandara Kaye B. Balasta, Khay Ingrid E. Capili, and Sarah Jane T. Haber. "An Assessment of the Effects of Artificial Intelligence on Tourist Behavior and Decision-Making in San Jose Del Monte City, Bulacan." International Journal of Research and Innovation in Social Science IX, no. IV (2025): 1289–332. https://doi.org/10.47772/ijriss.2025.90400099.

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The study utilized a mixed-method research design employing a quantitative and qualitative approach to investigate the effects of existing artificial intelligence tools provided by the travel agencies on the tourists’ behavior and decision-making in San Jose Del Monte City, Bulacan. The study revealed that most tourists agree that chatbots greatly contribute to travel agencies’ ensuring good quality travel services. Moreover, most tourists agree that the virtual travel assistants provided by the travel agencies greatly contribute to and help them plan and book their travels. Furthermore, the r

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Aukland, Knut. "Repackaging India’s Sacred Geography: Travel Agencies and Pilgrimage-Related Travel." Numen 65, no. 2-3 (2018): 289–318. http://dx.doi.org/10.1163/15685276-12341498.

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Abstract This article is an attempt to open up the study of pilgrimage and tourism by concentrating on the role of travel agencies in developing Hindu pilgrimage in India. Identifying two limitations in the ongoing debate, it makes use of less-explored themes and concepts including travel menus, package tours, itineraries, day tours, circuits, and scheduling. Surveying 46 travel brochures and popular tours promoted by travel agencies in Delhi, Haridwar, and Vrindavan, it investigates how travel agencies repackage the sacred geography of Hinduism, tying it up with the broader tourist geography

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Subačienė, Rasa, and Kastytis Senkus. "NET PROFITABILITY ANALYSIS OF TRAVEL ORGANIZERS AND TRAVEL AGENCIES." Ekonomika 92, no. 1 (2013): 156–65. http://dx.doi.org/10.15388/ekon.2013.0.1129.

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Abstract. Evaluation of financial position and operating effectiveness of a company is a relevant problem Therefore, separate aspects of a company’s activity may be measured in different approaches. The purpose of the article is to present the system of a pyramidal analysis of the net profitability ratio and to evaluate the net profitability of travel organizers and travel agencies.The research object was financial statements of travel organizers and travel agencies for the period 2009–2011. The methods used for this purpose were analysis of academic materials, financial statements of travel o

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Šambronská, Kristína, and Daniela Matušíková. "Use of Digital and Smart Tools in the Operation of Travel Agencies." International Journal of Hospitality and Tourism Systems 17, no. 4 (2024): 49–59. https://doi.org/10.21863/ijhts/2024.17.4.005.

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The development and application of digital technologies is fundamentally changing the way people live, work, travel and do their business. In this process, tourism industry is also being transformed and changing. Current tourists are used to work and travel with digital tools. The goal of travel agencies is to provide them with comfortable digital experiences to attract them to buy their products. Digitization helps them in this operation. While in recent times the website and e-mail were the basic tools of digital marketing of travel agencies, actually the social media are enormously popular

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Latosińska, Jolanta. "Travel agencies in Łódź at the beginning of the 21st century: their origins, types and distribution." Turyzm/Tourism 25, no. 2 (2017): 97–105. http://dx.doi.org/10.1515/tour-2015-0009.

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The article presents a continuation of research on the distribution of travel agencies in Łódź, carried out in the mid-1990s, 2006 and 2010 by academics from the Institute of Urban and Tourism Geography. Observations on Łódź travel agencies over the last 25 years lead to the conclusion that it is a dynamic phenomenon. Agencies appear and disappear, change their names and locations, as well as their aims and range of activity. The paper presents a short historical outline of travel agency development in Łódź, a classification of agencies based on aims and range of activity, as well as their dis

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Martin, Enid, and Dr Adarsh Batra. "NEW NORMAL PRACTICES- THE CHANGING ROLE OF TRAVEL AGENCIES IN BANGKOK POST-PANDEMIC WORLD." BSSS Journal of Commerce XIII, no. 1 (2021): 42–54. http://dx.doi.org/10.51767/joc1304.

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This study seeks to find out how travel agencies are dealing with this situation of covid19 and what measure are they thinking of using to overcome this situation. The study will also investigate how the travel agencies deal with the aspect of technology, collaboration, trust, and safety of their customers or the tourist traveling with them. A qualitative research method with the semi-structured interview was chosen by the researcher to gather information from travel agencies within Bangkok. The constant comparative analysis was used to analyze the data collected by 8 travel agencies in Bangko

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Selvi, Murat Selim. "Mobile Marketing Applications of Travel Agencies." International Journal of Research in Business and Social Science (2147-4478) 3, no. 4 (2014): 68–84. http://dx.doi.org/10.20525/ijrbs.v3i4.118.

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In recent years, the use of mobile devices in the marketing world is increasing parallel with technological advances. The main problem of this research is to determine agencies’ use of what type of mobile tools for what type of purposes in the marketing process. The aim of this research is to identify Mobile Marketing (MM) applications used by group A travel agencies, and to describe the attitudes towards MM applications of agencies. According to related law, it is only group A agencies give all agency services. Therefore, it is thought that MM is more widely used by those agencies. Thus, this

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P, Suresh Babu. "Influence of Education on Travel Agents' E-Business- An Analysis with ANOVA (A Study with reference to Kodaikanal, Dindigul District, Tamil Nadu)." Shanlax International Journal of Commerce 6, no. 3 (2018): 25–30. https://doi.org/10.5281/zenodo.1323068.

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A travel agents job involves not only making sales but also gathering information, researching travel products, analyzing options, and making recommendations, for these reasons, travel agents are often referred to the travel Consultants or travel counselors. The main products of a travel agency are transportation accommodation and packaged vacations. Airline tickets are the primary products line of most travel agencies.  Hence an attempt is made by the researcher to evaluate the role played by the travel agencies the operations of the travel agency, the services of a travel agency in prom

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Devasena, S. Valli. "Influence of Education on Travel Agencies' E-Business." International Journal of Information Systems and Social Change 5, no. 2 (2014): 32–38. http://dx.doi.org/10.4018/ijissc.2014040104.

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The success of Travel Agency e business depends on the Educational level of its agents. Because a travel agents job involves not only making sales but also gathering information, researching travel products, analyzing options, and making recommendations, for these reasons, travel agents are often referred to travel Consultants or travel counselors. The main products of a travel agency are transportation accommodation and packaged vacations. Airline tickets are the primary products line of most travel agencies. To cope up with the changing environment, education plays an important role.

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The Nguyen, Man. "When do tourists prefer to continue using online travel agencies? An empirical study from Vietnam." Innovative Marketing 20, no. 4 (2024): 62–73. http://dx.doi.org/10.21511/im.20(4).2024.06.

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Online travel agencies have profoundly influenced the travel industry by offering numerous essential advantages to both consumers and service providers. This paper aims to examine the factors that influence the intention to continue using online travel agencies in Vietnam, while also assessing the moderating effect of e-loyalty on the relationship between perceived usefulness and continuance intention. An integrated research framework was constructed using the Technology Acceptance Model as its foundational basis. The study utilized the Partial Least Squares Structural Equation Modeling approa

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Meinarni, Ni Putu Suci, Emmy Febriani Thalib, Evelyn Angelita Pinondang Manurung, Bagus Kusuma Wijaya, and Komang Redy Winatha. "Supporting the Recovery of Travel Agencies in Bali through Softloan." Jurnal Bali Membangun Bali 4, no. 2 (2023): 126–35. http://dx.doi.org/10.51172/jbmb.v4i2.275.

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Purpose: The aim of this paper is to address the challenges faced by Travel Agencies in Indonesia due to the significant decrease in the tourism sector caused by the Covid-19 pandemic. The paper aims to find a solution for Travel Agencies, particularly in terms of capital. Research methods: The paper utilizes a mixed-method research approach. The descriptive analysis method with a qualitative approach is employed to describe and summarize the current situation and conditions that Travel Agencies are facing. It also involves analyzing regulations related to the industry. Additionally, a q

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MBUYANE, Sbusiso, Portia Pearl Siyanda SIFOLO, and Rosa Anne NAUDE POTGIETER. "NAVIGATING TURBULENT WATERS: EVALUATING THE CRISIS MANAGEMENT STRATEGIES OF TRAVEL AGENCIES IN MPUMALANGA." GeoJournal of Tourism and Geosites 52, no. 1 (2024): 176–83. http://dx.doi.org/10.30892/gtg.52116-1193.

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The COVID-19 pandemic decreased tourism-related business by 49.2%, hence, travel agencies needed to develop crisis management strategies to remain operational post-crisis events. The aim of this study is to evaluate crisis management strategies adopted by travel agencies during the COVID-19 pandemic in the Mpumalanga province, South Africa. A quantitative study was conducted by using Survey Monkey, which was distributed to 121 respondents who are working for travel agencies. The results revealed that 41% of travel agencies constantly monitor any signs and problems that may provide insights int

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Pranoto Pranoto, Andriyanto Andriyanto, Ray Octafian, Ahmad Mansur, and Nina Mistriani. "Travel Agencies As Marketing Distribution To Gaining Hotel Occupancy, A Case Study In Pangandaran." Proceeding of The International Global Tourism Science and Vocational Education 1, no. 1 (2024): 90–98. http://dx.doi.org/10.62951/icgtsave.v1i1.9.

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This research was conducted with the intention of knowing how the role of travel agencies in providing support for hotel occupancy rates in the Pangandaran area, especially Surya Kencana Seaside Hotel. The research was conducted using a literacy study method on various supporting data collected during 2018-2022. The data collected was then analysed for things that affect hotel occupancy rates, especially based on data from guests who book hotel rooms through travel agencies both online and offline. Based on the results of the analysis, information was obtained that sales made through online tr

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Markiewicz-Patkowska, Julita, Maria Forlicz, Adam Karpiński, and Saloomeh Tabari. "Socioeconomic drivers of Polish seniors' tourism choices." Economics & Sociology 17, no. 4 (2024): 197–216. https://doi.org/10.14254/2071-789x.2024/17-4/11.

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The aim of the paper is to determine which socio-economic determinants influence seniors’ choice of tourism organizers. The study distinguished five basic types of tourism organizers: local travel agencies, senior clubs, parishes, nationwide travel agencies and foreign travel agencies. To answer the question of what the impact of selected socio-economic factors on seniors’ choice is, a survey among 1000 seniors living in the Lower Silesia region in Poland was conducted. Descriptive statistics were calculated, chi-square and Mann -Whitney U tests were performed, and binary logit models were cre

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TURK, Е., and Y. ARI. "THE ROLE OF HEALTH TOURISM TRAVEL AGENCIES IN HEALTH TOURISM." Bulletin of the International University of Tourism and Hospitality 5, no. 3 (2024): 6–14. http://dx.doi.org/10.62867/3007-0848.2024-3/5.01.

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In today's world, health tourism is rapidly gaining popularity. Patients travel internationally to access various healthcare services and treatments, such as medical procedures, cosmetic surgery, dental care, thermal tourism, and spa-wellness services. One of the critical factors contributing to a successful experience in the challenging and complex journey of health tourism is the role played by health tourism travel agencies. These agencies facilitate patients' access to international healthcare services, guide patients, organize their travel, and offer personalized solutions to meet their n

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Ilić, Milica. "Establishment of a tourist agency under the Law of the Republic of Serbia." Turisticko poslovanje, no. 31 (2023): 109–17. http://dx.doi.org/10.5937/turpos0-43945.

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The main bearers of legal affairs in the tourism industry are travel agencies. To sell its services, the travel agency enters into legal relations with its clients as well as with other travel agencies and organizations. It produces numerous legal consequences with its operations. Normative regulation of their establishment and business is necessary for legal certainty. The Law on Tourism of the Republic of Serbia precisely defines the procedure for establishing tourist agencies as well as the conditions that a tourist agency must fulfill if it wants to do business. At the same time, it should

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KOÇAK, Ali. "The Impact of E-Satisfaction on E-Loyalty in Travel Agencies: A Research on Travel Agencies in Turkey." International Journal of Contemporary Economics and Administrative Sciences 14, no. 1 (2024): 193–209. https://doi.org/10.5281/zenodo.13925609.

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<strong>Abstract</strong> In today’s world, the widespread influence of the internet on every aspect of life has had its impact on the tourism sector, just like in many other industries. Travel agencies traditionally operating in the tourism sector have also adapted to technological advancements and shifted their operations to the online environment. Online travel agencies are gaining increasing demand in the tourism sector, and accordingly, they continue their activities in this direction. However, like many businesses, online travel agencies must provide quality service to their custom

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Avelini Holjevac, Ivanka, and Lorena Bašan. "INTERNAL MARKETING FACTORS AND THE PERFORMANCE OF TRAVEL AGENCIES∗." Tourism and hospitality management 15, no. 1 (2009): 37–48. http://dx.doi.org/10.20867/thm.15.1.4.

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As participants in creating a tourism offering and as initiators of tourist demand, travel agencies represent a key segment of the tourist market. Hence, the business results of these tourism companies will have a direct impact on realising tourism traffic in destinations. This makes it essential to analyse the business results achieved and the performance of travel agencies. The outcome of the analysis of business results and performance, together with the weaknesses and strengths identified in the operations of travel agencies based on an analysis of internal marketing factors, represent a b

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Volek, Martin. "Online Marketing Strategies for Travel Agencies." Studia commercialia Bratislavensia 4, no. 16 (2011): 590–99. http://dx.doi.org/10.2478/v10151-011-0013-0.

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Online Marketing Strategies for Travel Agencies This paper describes the theoretical foundations of marketing in the online environment in which a travel agency may develop an effective strategy for selling their products. In the first part of the article the author is focusing on functions of online marketing as well as on its advantages over traditional marketing instruments. In the next section the author addresses the search engine optimization in order to improve the position of a travel agency when searching for potential customers. In the final section the author describes the key socia

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Saad, Mazni, Nur Shafiyyah Sohaimi, Norun Najjah Ahmat, Aiza Maslan Baharudin, and Mohd Shazali Md Sharif. "Problems and Challenges in Islamic Religious Tourism: Perspectives of Malaysian Hajj and Umrah Travelers’ and Travel Agencies." International Journal of Research and Innovation in Social Science VIII, no. XI (2024): 1207–23. https://doi.org/10.47772/ijriss.2024.8110096.

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The unique needs and experiences of elderly pilgrims in the context of religious tourism, is highlighting the importance of tailored services and support should be provided by the Umrah’s and travel agencies. Research Aims: (1) to identify challenges faced by pilgrims during Hajj and Umrah and (2) to assess travel agencies’ current services and supports as part of their marketing strategies. Research Questions: (1) What are the main problems and challenges faced by the Malaysian pilgrims during Hajj and Umrah, and (2) What kind of services and supports provided by the Malaysian Umrah and trave

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Chan, Grace Suk Ha, and Basak Denizci Guillet. "Implementing Revenue Management for Travel Agencies." Journal of Management and Sustainability 5, no. 4 (2015): 17. http://dx.doi.org/10.5539/jms.v5n4p17.

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<p>The purpose of this descriptive study is to explore revenue management (RM), it may relevant for travel agencies in their business management. In view of the features that this sector shares with traditional revenue management (RM) users such as the airline and hotel industries, travel agencies have the potential to enhance revenue by applying various RM techniques. Both traditional and non-traditional users of RM have benefitted greatly from the use of RM strategies. In particular, revenue per available tour product (RevPATP) is invoked, both in the present modified typology of RM an

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ADENIYI, Enekole Esther, and I. A. Agbola. "THE SPATIAL DISTRIBUTION AND PATRONAGE PATTERN OF TRAVEL AGENCIES ON TOURISM DEVELOPMENT IN ILORIN METROPOLIS, KWARA STATE, NIGERIA." FUDMA Journal of Earth and Environmental Sciences 2, no. 01 (2025): 84–98. https://doi.org/10.33003/jees.2025.0201/07.

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Travel agencies serve as vital intermediaries linking tourists with services and attractions, thereby playing a crucial role in promoting and sustaining tourism development globally. Consequently, this study aims to examine the spatial distribution and patronage patterns of travel agencies, as well as the impact of travel agencies on tourism in Ilorin Metropolis, Kwara State, Nigeria. The study employed a purposive sampling technique, where data were collected from thirteen travel agencies through the administration of forty-nine questionnaires. The geographic coordinates of these agencies wer

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Tadjine, Samir, and Salah Mebarki. "THE IMPACT OF ELECTRONIC MARKETING MIX ELEMENTS ON CUSTOMER LOYALTY: A FIELD STUDY ON CLIENTS OF TRAVEL AGENCIES IN ALGERIA." International Journal of Professional Business Review 9, no. 8 (2024): e04892. http://dx.doi.org/10.26668/businessreview/2024.v9i8.4892.

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Purpose: This article deals with the impact of the elements of the electronic marketing mix on the loyalty of customers of travel agencies in Algeria. It aims to reveal the extent of the impact of electronic service, electronic pricing, electronic distribution, electronic promotion, privacy, website design, and electronic business security on the loyalty of customers of travel agencies in Algeria, in addition to providing recommendations that can enhance customer loyalty, which contributes to improving the overall performance of travel agencies in Algeria and increasing their sales. Methodolog

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Andrusiak, Natalia, Nataliia Anipko, and Oksana Smyk. "ANALYSIS OF TOURIST DEMAND CHERNIVTSI IN THE DIRECTION OF EGYPT IN 2020." GEOGRAPHY AND TOURISM, no. 59 (2020): 45–50. http://dx.doi.org/10.17721/2308-135x.2020.59.45-50.

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Purpose. Analyze the results of surveys of tourists who used the services of travel agencies in Chernivtsi in the direction of Egypt in the 2020 season and identify "weaknesses" and "strengths" in the activities of travel agencies. Methods. On the basis of the compiled questionnaire, a survey of tourists and processing of survey results was conducted. Tourists who used the services of travel agencies in Chernivtsi in Egypt were involved in the survey. The research methods of computer technology, statistical, comparative, survey was used. Results. The results of a survey of tourists who used th

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Perić, Goran, Sandra Dramićanin, and Nebojša Pavlović. "The influence of internal service quality and employee satisfaction on organizational commitment in travel agencies: The case of Serbia." Menadzment u hotelijerstvu i turizmu 9, no. 1 (2021): 43–60. http://dx.doi.org/10.5937/menhottur2101043p.

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The aim of the research is to observe the influence of internal service quality and employee satisfaction on organizational commitment of employees in travel agencies. A sample of 150 respondents employed in travel agencies in Serbia was surveyed in April 2020, using the questionnaire technique and validated instruments: a modified SERVQAL model, Job Satisfaction Survey (JSS) and Organizational Commitment Questionnaire (OCQ). The influence of internal service quality and employee satisfaction on organizational commitment in travel agencies was tested using multiple regression. Research finding

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