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Journal articles on the topic 'Travel agency'

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Published: 4 June 2021
Last updated: 9 June 2025

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1

&NA;. "Association Travel Agency." Journal of Wound, Ostomy and Continence Nursing 16, no. 6 (November 1989): 27A. http://dx.doi.org/10.1097/00152192-198911000-00017.

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Hodes, Karen A. "Travel Agency Dispensing?" American Pharmacy 33, no. 9 (September 1993): 6–8. http://dx.doi.org/10.1016/s0160-3450(15)30676-0.

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3

Buttle, Francis. "Travel agency merchandising." International Journal of Hospitality Management 5, no. 4 (January 1986): 171–75. http://dx.doi.org/10.1016/0278-4319(86)90017-4.

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4

Kwangdong Park. "Review on Japanese Travel Agency Law and Korean Travel Agency Bill." Dankook Law Riview 36, no. 1 (June 2012): 373–95. http://dx.doi.org/10.17252/dlr.2012.36.1.014.

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Dudek, Andrzej, Daria E. Jaremen, Izabela Michalska-Dudek, and Pavlina Pellesova. "Exploring travel agencies customers’ loyalty motives throught machine learning analysis." E+M Ekonomie a Management 27, no. 2 (2024): 201–20. http://dx.doi.org/10.15240/tul/001/2024-2-012.

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This article focuses on identifying the directions of changes in the decision-making process of purchasing package travels and the motives determining this purchase, as well as the impact of these motives on the affective, behavioral and global loyalty of travel agency customers during the COVID-19 pandemic. To achieve the research goal, a literature review and field research were conducted. In the case of secondary sources, the content analysis method was used to examine them, while data from primary sources (N = 1,508) were collected using an indirect survey technique (CAWI). The data analysis was carried out using machine learning – the variable importance method and the random forest algorithm. The obtained results allowed us to conclude that during the period of threat of the COVID-19 virus pandemic, tourist packages had been purchased less frequently, and buyers either had limited their trips to domestic trips or had adapted their travel destinations to the changing pandemic situation. The most important motivators that determined the choice of a travel agency during the COVID-19 pandemic were an attractive offer, a wide selection of package travels, previous positive experiences and trust in the organiser. It was also confirmed that in the face of the pandemic threat, buyers of package travels had been loyal to travel agencies. The use of machine learning allowed for more in-depth analyses and identification of motives that had a key impact on the development of buyer loyalty during the pandemic. The factors identified in the study encouraging buyers of package travels to maintain long-term relationships with their suppliers are belief in the value of the travel agency’s offer, trust in the travel agency, individual approach travel agency employees, efficient service in the travel agency, and a wide selection of package travels.
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Almira, Winona, and Wiguna Alodia Alodia. "Analisis Strategi Traditional Travel Agency Di Tengah Persaingan Online Travel Agency (Studi Kasus: Airlangga Travel)." Jurnal Manajemen 10, no. 2 (December 1, 2019): 123. http://dx.doi.org/10.32832/jm-uika.v10i2.2553.

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The travel industry in Indonesia is still very attractive, especially when considering the large population of Indonesia and the growing value trend of the travel market. However, the development of information technology and the internet has had an impact on the proliferation of Online Travel Agencies (OTA), resulting in high levels of competition in the travel industry. Traditional travel companies must continue to innovate to maintain their presence in the competition. This research was conducted to analyze the competitive conditions of the travel industry in Indonesia, a case study at Airlangga Travel company. The research method uses Porter and SWOT analysis. The results of the study are recommendations for differentiation strategies for Airlangga Travel in order to survive in the intense competition of the travel business
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Ross, Glenn F. "Travel agency employment perceptions." Tourism Management 18, no. 1 (February 1997): 9–18. http://dx.doi.org/10.1016/s0261-5177(96)00094-5.

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Lingyun, Zhang. "China's travel agency industry." Tourism Management 12, no. 4 (December 1991): 360–62. http://dx.doi.org/10.1016/0261-5177(91)90049-y.

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9

W., G. "Settling Travel-Agency Commissions." Cornell Hotel and Restaurant Administration Quarterly 37, no. 4 (August 1996): 13. http://dx.doi.org/10.1177/001088049603700409.

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10

Moliner, Miguel A., Javier Sánchez, Rosa M. Rodríguez, and Luís Callarisa. "Travel Agency Relationship Quality." Annals of Tourism Research 34, no. 2 (April 2007): 537–40. http://dx.doi.org/10.1016/j.annals.2006.11.001.

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11

S Soegoto, E., and A. H Nugroho. "Information Technology for Travel Agency." International Journal of Research and Applied Technology 1, no. 1 (June 25, 2021): 148–53. http://dx.doi.org/10.34010/injuratech.v1i1.5658.

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The purposes of this research are to describe, analyze, and determine the online marketing strategy of domestic travel agent at Bandung Tour Expert. In this case, the authors focused on SWOT analysis to find out the right marketing strategy for the tour packaging. In this research, the data was collected using the observation method, meanwhile the data analysis method used were descriptive qualitative and SWOT analysis. Internet users number are increasing, especially adults with high mobility. For them who often travel outside the city, internet is crucial because it connects them with the travel agent. Nowadays, the convenient use of Internet technology is used to market products and services offered by travel agents, so that it provides many benefits for business travel agents with minimum marketing costs. The results of this study were the use of internet and online marketing had impacts on the increasing profits of the travel agents. The conclusion of this research is Bandung Tour Expert as a company need to improve their variant of tour package to make tourist more interest to visit the company website.
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12

Duvall, Patricia Wood, Ray M. Haynes, and Lawrence J. Truitt. "Evaluating Small Travel Agency Productivity." Journal of Travel Research 31, no. 3 (January 1993): 10–13. http://dx.doi.org/10.1177/004728759303100302.

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13

Bennett, Marion M. "Information technology and travel agency." Tourism Management 14, no. 4 (August 1993): 259–66. http://dx.doi.org/10.1016/0261-5177(93)90060-x.

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14

Soegoto, Eddy Soeryanto, and A. H. Nugroho. "Marketing Strategy in Travel Agency." Proceeding of International Conference on Business, Economics, Social Sciences, and Humanities 1 (December 1, 2020): 66–71. http://dx.doi.org/10.34010/icobest.v1i.13.

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The purposes of this research are to describe, analyze, and determine the online marketing strategy of domestic travel agent at Bandung Tour Expert. In this case, the authors focused on SWOT analysis to find out the right marketing strategy for the tour packaging. In this research, the data was collected using the observation method, meanwhile the data analysis method used were descriptive qualitative and SWOT analysis. Internet users number are increasing, especially adults with high mobility. For them who often travel outside the city, internet is crucial because it connects them with the travel agent. Nowadays, the convenient use of Internet technology is used to market products and services offered by travel agents, so that it provides many benefits for business travel agents with minimum marketing costs. The results of this study were the use of internet and online marketing had impacts on the increasing profits of the travel agents. The conclusion of this research is Bandung Tour Expert as a company need to improve their variant of tour package to make tourist more interest to visit the company website.
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15

P, Suresh Babu. "Influence of Education on Travel Agents' E-Business- An Analysis with ANOVA (A Study with reference to Kodaikanal, Dindigul District, Tamil Nadu)." Shanlax International Journal of Commerce 6, no. 3 (July 30, 2018): 25–30. https://doi.org/10.5281/zenodo.1323068.

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A travel agents job involves not only making sales but also gathering information, researching travel products, analyzing options, and making recommendations, for these reasons, travel agents are often referred to the travel Consultants or travel counselors. The main products of a travel agency are transportation accommodation and packaged vacations. Airline tickets are the primary products line of most travel agencies.  Hence an attempt is made by the researcher to evaluate the role played by the travel agencies the operations of the travel agency, the services of a travel agency in promoting tourism.
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Dudek, Jaremen, Michalska-Dudek, and Walesiak. "Loyalty Model Proposal of Travel Agency Customers." Sustainability 11, no. 13 (July 5, 2019): 3702. http://dx.doi.org/10.3390/su11133702.

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Customer loyalty to a destination and accommodation services constitutes a frequent object of research; however, customer loyalty to travel agencies is rarely analyzed. The presented article is an attempt to fill in this research gap. Its purpose is to construct and verify the model covering the impact of the selected factors on the loyalty level of customers of travel agencies operating in Poland. The conceptualization of the loyalty model of travel agency customers (based on the European path-based EPSI model) proposed in the article was first used to illustrate the existing correlations in customer behavior to analyze and explain the development of the loyalty phenomenon vis-a-vis travel agency customers. The aforementioned assumptions—having applied the structural equation modelling (SEM)—were reflected in the development of the theoretical model of travel agencies customer loyalty, the empirical verification of which (N = 1151) allowed us to determine the impacts of selected factors (i.e., the perceived quality of the travel agency’s offers, its image and the satisfaction with its service buyers) on the loyalty level of travel agency customers. It has been shown that two major factors have positive impacts on the loyalty of travel agency customers: (i) the perceived quality of travel agency offers, and (ii) its image. Furthermore, the conducted analysis highlights the positive influence of the perceived value of travel agency offers on the loyalty of customers.
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Kurniawan, M. Rizki, Oky Dwi Nurhayati, and Kurniawan Teguh Martono. "Sistem Informasi Geografis Pencarian Lokasi Agen Bus dan Travel Terdekat di Kota Semarang Berbasis Mobile dengan Metode Dijkstra." Jurnal Teknologi dan Sistem Komputer 3, no. 2 (April 20, 2015): 302. http://dx.doi.org/10.14710/jtsiskom.3.2.2015.302-310.

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Nowadays, the mobility of people who travel to a place through road transportation is increasing, either private vehicle or public transportation services. By the high intensity of use the road transportation, especially the road transportation service in Semarang, in this cases are bus and travel, it makes the transportation service users often confused in determining transportation agency to be used, especially if user is in hurry. Therefore, transportation user need a mobile application that can provide bus or travel transportation agency locator services which nearby user location and provide destination route which is expected. The Bus and Travel agency – Based Applications Mobile Locator Using Dijkstra Method is the ultimate solution in the search of bus and travel agency in Semarang. The purpose of development this application is developing a search guidance system of bus and travel agency location which nearby user location that can provide an efficient route and save the time. The Bus and Travel agency – Based Applications Mobile Locator is implemented using ionic framework that runs on Android. Sqlite as the media storage of this, allows user to perform agency data management. In Addition, it is supported by the relevance of agency data which is obtained from Department of Transportation, Communication, and Information Central of Java and transportation magazine site. The use of Google Maps API supports search location using Dijkstra Method in search of bus and travel agency, that expected to facilitate the users find travel or bus agency as expected, and its information that’s already available.
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18

Stevenson, Gordon Park. "Time Travel, Agency, and Nomic Constraint." Monist 88, no. 3 (2005): 396–412. http://dx.doi.org/10.5840/monist200588322.

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19

Kim, Hyeung-Chul. "Travel Agency ! How will you survive ?" Journal of MICE & Tourism Research 21, no. 3 (September 30, 2021): 87–106. http://dx.doi.org/10.35176/jmtr.21.3.5.

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Tarasova, Anna, Anna Polukhina, and Avdykerim Arnaberdiyev. "Information Support for Travel Agency Performance." International Journal of Recent Contributions from Engineering, Science & IT (iJES) 8, no. 4 (December 18, 2020): 69. http://dx.doi.org/10.3991/ijes.v8i4.17669.

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<p>Internet technologies create new platforms for the sale of goods and services, however, their emergence arise new issues of how to attract and retain users. Modern Internet users enjoy freedom of choice, they can easily find travel services, or skip them just by closing the browser tab. That is how Customer Relationship Management (CRM) systems were introduced to build and manage efficiently good user relationships. This article discusses the main functions of CRM, according to the classification of The Center for Research on Information Technology and Organizations (the University of California, Irvine, USA) and considers the potentials of CRM systems on the market for large and small companies.</p><p> </p><p>The objective of the paper is to research information technologies that help to attract, retain and work with clients in travel agencies, as well as technologies that open up new platforms for the sale of tourism products, namely online sales. The article also investigates the impact the Internet technologies have on various industries, in particular on the tourism industry.</p>
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21

Ohkita, Kenichi, and Kazumitsu Minamikawa. "Travel agency referral and retailer competition." World Review of Entrepreneurship, Management and Sustainable Development 12, no. 4 (2016): 457. http://dx.doi.org/10.1504/wremsd.2016.079317.

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Ohkita, Kenichi, and Kazumitsu Minamikawa. "Travel agency referral and retailer competition." World Review of Entrepreneurship, Management and Sustainable Development 12, no. 4 (2016): 457. http://dx.doi.org/10.1504/wremsd.2016.10000148.

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23

Mawaddah, Rana Atiqah, and Toto Sugiharto. "PENGARUH DIMENSI KUALITAS LAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN: STUDI EMPIRIS PADA KONSUMEN E-TRAVEL AGENCY (ONLINE TRAVEL AGENCY)." Jurnal Ilmiah Ekonomi Bisnis 26, no. 3 (2021): 206–22. http://dx.doi.org/10.35760/eb.2021.v26i3.3282.

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E-travel agency adalah sebuah layanan perjalanan yang merupakan bentuk dari kemajuan dalam bidang teknologi yang dibutuhkan masyarakat. Transaksi bisnis secara online (daring), termasuk pembelian tiket pesawat, makin banyak dilakukan masyarakat karena sangat efisien, praktis dan mudah. Hasil survei DailySocial menunjukkan sebanyak 69,31 persen responden pernah menggunakan jasa trasportasi udara dalam satu tahun terakhir. Sebagian besar dari mereka, yakni 91,76, melakukan pemesanan secara daring. Berkaitan dengan hal tersebut, penelitian ini dilakukan dengan tujuan menganalisis pengaruh dimensi kualitas layanan dan kepercayaan terhadap kepuasan pelanggan e-travel agency, baik secara simultan maupun parsial, dan mengidentifikasi variabel yang paling berpengaruh terhadap kepuasan konsumen e-travel agency. Data primer, yang dihimpun dari 100 responden yang dipilih secara acak menggunakan kuesioner yang telah diuji validitas dan reliabilitasnya, digunakan dalam penelitian ini. Data dianalisis menggunakan analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa dimensi kualitas layanan yang terdiri dari keandalan, privasi & keamanan, dan efisiensi serta kepercayaan pelenggan secara simultan berpengaruh terhadap kepuasan pelanggan e-travel agency. Secara parsial, hanya satu variabel yang berpengaruh terhadap kepuasan pelanggan e-travel agency, yaitu kepercayaan pelanggan. Variabel ini berpengaruh meningkatkan kepuasan pelanggan e-travel agency.
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Ting, Chih Wen, Miao Sheng Chen, and Chia Ling Lee. "The Influences of Travel Product Types on Online Travel Purchasing of e-Travel Agency." Advanced Materials Research 459 (January 2012): 500–504. http://dx.doi.org/10.4028/www.scientific.net/amr.459.500.

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This study explores the relationships among technology acceptance, perceived online risk, reducing transaction cost, service quality and satisfaction of customers’ transaction process in the Taiwan e-travel agency context. A mail survey of online travel products purchasers achieved an effective response rate of 58.3%. Data were analyzed using the structural equation modeling and multigroup comparison. The findings reveal that technology acceptance, perceived online risk, reducing transaction cost, and service quality are directly influence transaction satisfaction. Furthermore, the travel product types show its moderating effects on perceived online risk, reducing transaction cost, and service quality to transaction satisfaction
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Ting, Chih Wen, Miao Sheng Chen, and Chia Ling Lee. "The Influences of Travel Product Types on Online Travel Purchasing of e-Travel Agency." Advanced Materials Research 459 (January 2012): 500–504. http://dx.doi.org/10.4028/scientific5/amr.459.500.

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Devasena, S. Valli. "Influence of Education on Travel Agencies' E-Business." International Journal of Information Systems and Social Change 5, no. 2 (April 2014): 32–38. http://dx.doi.org/10.4018/ijissc.2014040104.

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The success of Travel Agency e business depends on the Educational level of its agents. Because a travel agents job involves not only making sales but also gathering information, researching travel products, analyzing options, and making recommendations, for these reasons, travel agents are often referred to travel Consultants or travel counselors. The main products of a travel agency are transportation accommodation and packaged vacations. Airline tickets are the primary products line of most travel agencies. To cope up with the changing environment, education plays an important role.
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27

Kwak, Young-Dai. "A Study on Relationships between Travel Agency and Travel-related Organizations." Journal of Tourism and Leisure Research 35, no. 3 (December 31, 2023): 25–38. http://dx.doi.org/10.31336/jtlr.2023.12.35.3.25.

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28

Wei, M. "Construction of Marketing Management Information System of Travel Agency Based on Customer Relationship Management." Advanced Materials Research 136 (October 2010): 69–76. http://dx.doi.org/10.4028/www.scientific.net/amr.136.69.

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The theory of customer relationship management has been gradually penetrated into all levels of enterprise management. As a close business with customers, travel agency should focus on customer relationship management, which is very important. This paper attempts to combine the concept of customer relationship management and the processes of traditional travel agency marketing to construct the system architecture, considering the actual situation and specific requirements of a travel agency, combining with norms and standards of the management of travel agencies industry, as well as, using the current popular system architecture B/S (Browser/Sever) Mode. By extensively studying the theory of software engineering, database theory and object-oriented languages and Web programming, management information systems analysis and design process of travel agency marketing is discussed in detail based CRM.
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Ganna, Bedradina, Nezdoyminov Sergii, and Ivanov Andrii. "Usability Audit Technology of Travel Agency Website." International Journal of Engineering and Advanced Technology (IJEAT) 9, no. 2 (December 30, 2019): 5–8. https://doi.org/10.35940/ijeat.B3052.129219.

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In the context of growing competition in the market of tourist services, it becomes necessary to introduce digital technologies: booking tours with the help of on-line service, which saves time, speeds up the processing of the application and confirmation of the selected tour. The introduction of information technologies in the system of booking and reservation of hotels, air tickets requires the development of high-quality design and convenient search for consumers on the websites of travel companies. In the modern conditions of globalization of the tourist market, quality management of website service has become a major factor in improving the competitiveness of tourism businesses. An important aspect of the activity of a tourist enterprise is the formation of tools for evaluating its own tourist site in comparison with the websites of enterprises-leaders of the tourism market. Due to the limited financial, labor and time resources objectively arises a problem of ranking directions, methods and specific measures to improve the service quality offered by travel agencies on their web pages. To further identify ways to improve the quality and profitability of the travel agency's website, the authors proposed to use modern methods of website usability audit, that is, the evaluation of the ease of use of the site by the end user. The authors conducted an audit of the websites of travel agencies basing on the methods of taxonomic analysis. They defined the main indicators of assessing the level of quality service provided to visitors of the site, which significantly affect the e-commerce system of travel agencies and the total profit from on-line sales of travel services. The method proposed by the authors can serve as a basis for further improvement of audit technologies of websites of travel agencies and e-commerce operations.
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Md., Abdus Salam, and Abdul Halim Md. "Post Pandemic Challenges of the Travel Agency Business in Bangladesh." International Journal of Science and Business 12, no. 1 (June 22, 2022): 70–80. https://doi.org/10.5281/zenodo.6685142.

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The primary purpose of this study is to determine the post-COVID-19 challenges of the travel agency business. This study has also recommended some recovery plans to minimize post-COVID-19 challenges which is faced by the travel agency businesses of Bangladesh. Considerably, prevalent travel agents of Bangladesh are the target population for this study. The online survey development platform known as “Google Form” was used to formulate the questionnaire: which was distributed to the 150 respondents. The questionnaire was prepared following the non-probability convenience sampling method where responses from a total of 120 respondents of different travel agencies were collected and to examine the data SPSS 26.0 was used. This study has used descriptive statistics to analyze the results of the population's firmographic characteristics and the basic information of the travel agency business operation of the respondents. In addition, this study applied mean, standard deviation, and ANOVA tests to analyze the variables. The survey results identified the most concerning challenges for the travel agency business and the most influencing steps for the post-COVID-19 recovery of the travel agency business in Bangladesh. The findings of this research will assist the travel agents to design strategies that will accelerate their business operation which in turn will help them to overcome the post-COVID-19 challenges.
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Zhang, Ke. "The Problems and Solutions of Strategic Brand Management." Applied Mechanics and Materials 644-650 (September 2014): 5872–75. http://dx.doi.org/10.4028/www.scientific.net/amm.644-650.5872.

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In recent years, with the rapid development of China's economy, more and more standardized of all aspects, the tourism industry is also increasingly tending to mature, the number of tourists who have demand for public services is increasing, strengthening travel agencies’ strategic brand management is the inevitable choice to the construction of China's tourism power, but also a positive role in the construction of local tourism services, which has important significance. Facing wide disparity of the Chinese and foreign travel, as well as the reality background of the large-scale foreign capital and joint venture travel into our country's tourism market, as well as the background of the relative lack of academic related research of the travel agency brand, in this paper, the problem of how to enhance the competitiveness of our country travel agency brands is discussed. This paper first defined the concept of travel brands, insufficient analysis of brand management of travel agencies, at present, China Travel Agency has reasonably insufficient number of service providers, service structure is irrational, the service system is imperfect, inadequate security and other issues evaluation system needs to be improved, this paper analyzes the issues and raises countermeasures, in order to provide reference for our travel agency.
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Oh, Soo-Kyung. "Factors Influencing Operation of Travel Agency Services." Journal of the Korea Contents Association 7, no. 10 (October 28, 2007): 283–92. http://dx.doi.org/10.5392/jkca.2007.7.10.283.

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Gao, Guang-Xin, and Jian-Wu Bi. "Online travel agency or blockchain-based platform?" Annals of Tourism Research 109 (November 2024): 103846. http://dx.doi.org/10.1016/j.annals.2024.103846.

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Dolnicar, Sara, and Christian Laesser. "Travel Agency Marketing Strategy: Insights from Switzerland." Journal of Travel Research 46, no. 2 (September 11, 2007): 133–46. http://dx.doi.org/10.1177/0047287507299573.

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Chang, Kuo-Chien. "How travel agency reputation creates recommendation behavior." Industrial Management & Data Systems 115, no. 2 (March 9, 2015): 332–52. http://dx.doi.org/10.1108/imds-09-2014-0265.

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Purpose – The purpose of this study is to explore the effect of travel agency’s reputation on customer recommendation behavior by examining the mediating effects of customer-perceived functional and emotional value as well as the moderating effects of tour leader performance and customer flow experience in the travel agency sector. Design/methodology/approach – A statistical analysis of the collected questionnaires was computed based on the 463 usable responses from Taiwan tourists who joining the group package tours traveling to China. Structural equation modeling is the essential analysis methodology used to examine the hypothesized relationships among the variables. Findings – The analysis results confirm that reputation has positive effects on customers recommendation behaviors in which perceived functional and emotional value work as necessary mediating roles. Nevertheless, the effect of reputation through emotional value on customer recommendation behavior provides a much better explanation than through functional value in the model. In addition, regarding the variables of tour leader performance and customer flow experience in the model, only the tour leader performance is confirmed that moderates the relationships among reputation, perceived value, and customer recommendation behavior. According to the findings, managerial implications are discussed as well. Originality/value – This study develops a conceptual stimulus-organism-response (S-O-R) model that, reflecting the mediating role of perceived value and the moderating role of tour leader performance, indicates the effect of reputation on customer recommendation behavior.
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Randolph, Linda Bird. "How to select a travel nursing agency." Nursing Management (Springhouse) 34 (March 2003): 6–8. http://dx.doi.org/10.1097/00006247-200303001-00002.

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Shoifuro, Indah, and Clarashinta Canggih. "Hubungan Kualitas Pelayanan Islami dan Citra Biro Perjalanan (Travel) Terhadap Keputusan Jamaah dalam Menggunakan Biro Perjalanan (Travel) Haji dan Umrah." MALIA (TERAKREDITASI) 12, no. 1 (December 11, 2020): 39–52. http://dx.doi.org/10.35891/ml.v12i1.2323.

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This research aimed to examine the relationship between Islamic service quality and the image of travel agency toward customer decision to use Hajj and Umrah travel agency. The method used in this research was quantitative through multiple correlation analysis, with total sample of 94 person. Data collected through questionnaire used likert scale. The results of this study indicated that Islamic service quality did not show a significant relationship to the customer decision of using Hajj and Umrah travel agency, while image of the travel agency had a significant relation on the decision. However, simultaneously, quality of Islamic services and the image of travel agency had a significant relationship to the customer decision of using Hajj and Umrah travel agency.
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 Penelitian ini bertujuan untuk menguji hubungan kualitas layanan Islami dan citra biro perjalanan terhadap keputusan pelanggan menggunakan biro perjalanan haji dan umrah. Metode yang digunakan dalam penelitian ini adalah kuantitatif melalui analisis korelasi ganda, dengan jumlah sampel 94 orang. Pengumpulan data dilakukan melalui kuesioner menggunakan skala likert. Hasil penelitian ini menunjukkan bahwa kualitas layanan syariah tidak menunjukkan hubungan yang signifikan terhadap keputusan pelanggan menggunakan biro perjalanan haji dan umrah, sedangkan citra biro perjalanan memiliki hubungan yang signifikan terhadap keputusan tersebut. Namun secara simultan, kualitas layanan Islami dan citra biro perjalanan memiliki hubungan yang signifikan dengan keputusan pelanggan dalam menggunakan biro perjalanan haji dan umrah.
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Arowosafe, Folusade C., Oluwafemi K. Kazeem, and Olalekan A. Tunde-Ajayi. "Preference for Travel Agencies over Independent Travelling in Lagos state, Nigeria." Ottoman:Journal of Tourism and Management Research Vol.9, No.2 (November 12, 2024): 1204–15. https://doi.org/10.5281/zenodo.14093843.

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Abstract Attractive packages and quality services provided by a travel agency may not only determine travelers&rsquo; preference but also encourage satisfaction and improves the reuse of travel agency. This study thus was aimed at determining the factors motivating preference, travelers&rsquo; awareness and perception regarding travelling independently and using travel agent services. A total number of 300 samples of questionnaire were administered purposively to travelers. The data obtained was analysed through the use of Statistical Package for Social Sciences (SPSS version 21) while result presentation was done descriptively and inferentially. Result indicated that equal number of male and female respondents participated in the study. Also, this study revealed most respondents were aware of travel agencies and they chose travel agencies because it saves their time. The respondents claimed they are satisfied with travel agency services and are willing to use their services. However, they opined that Increased rate of fraudsters on the internet is a major challenge in using travel agency services. Furthermore, there is a significant relationship in the age, occupation, gender, marital status, religion, income of the respondents and their willingness to use travel agencies (P&lt;0.05). Thus, travel agencies should improve their services and awareness among travellers to ease the burden of having to travel independently. <strong><em>Keywords</em></strong>: Traveller, Awareness, Tourism, Motivation, Satisfaction
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Mazurek-Kusiak, Anna. "Model of Tourist Service Purchasing Decisions in Travel Agencies." Folia Turistica 58 (June 30, 2022): 9–33. http://dx.doi.org/10.5604/01.3001.0016.0328.

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Purpose. In this study, a model is developed for making purchasing decisions by consumers on the travel agency market. Method. Research on the purchasing process by tourists was carried out applying the diagnostic survey method. Making efforts to ensure that research on the behaviour of consumers regarding tourist services and determinants concerning participation of Polish society in tourism are characterised by reliability, the selection of the sample was purpose-specific, while the control variables were region, gender, type of residence (city, village) and age. The community structure was determined as 0.01% of the entire Polish population (precisely, 3,071 persons). Data from the surveys were developed in the Statistica 13.3 program using the logistic regression model. Findings. Prior travel traditions, fashion and desire to rest influence the need to travel. Stimulating the need for travel is necessary to start the purchasing process by a potential consumer of tourist services. When choosing a travel agency, potential tourists are mainly guided by a wide range of tourist services catalogues, the number and attractiveness of last-minute offers, as well as trip safety. However, to attract loyal customers, a travel agency should primarily take care of after-sales contact, send birthday and holiday wishes to its clients, efficiently respond to all types of queries, and quickly and reliably respond to complaints. They should also make sure the website of their travel agency is interesting. Research and conclusions limitations. The characteristics of the participants constitute a limitation, as they all come from Poland. Therefore, future research must replicate this study with residents from other geographical and cultural contexts to generalise the present findings to Europe. According to some researchers, using multiple regression analysis and null hypothesis significance testing is not an appropriate scientific practice. Better results are presumed to be obtained by using asymmetric case outcome modelling. Practical implications. The research results may be helpful for travel agency executives and other tourism entrepreneurs. Knowing the factors that influence the choice of a travel agency and the correct after-sales contact with the tourist will help tour operators gain regular customers. Originality. The innovativeness of the work concerns developing a new graphic model of tourist behaviour on the travel agency market. To indicate the determinants of travel, factors influencing the purchase process and the choice of travel agencies, and how the post-sale contact between tour operators and tourists should be conducted. Type of paper. In the article, the results of empirical research are presented, based on which the theoretical model of tourist behaviour on the travel agency market was created.
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Kusumaningtyas, Menur, and Fitri Nur Latifah. "Strategi Pengembangan Teknososiopreneurship dalam Industri Pariwisata Halal di Era Revolusi Industri 4.0: Pendekatan Fenomenologi pada Halal Travel Agency." Perbanas Journal of Islamic Economics and Business 4, no. 2 (July 31, 2024): 141. http://dx.doi.org/10.56174/pjieb.v4i2.255.

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Dalam era revolusi industri 4.0, pengembangan Halal Travel Agency menjadi penting sebagai respons terhadap perubahan teknologi dan kebutuhan konsumen. Tulisan ini bertujuan untuk mengeksplorasi strategi pengembangan Halal Travel Agency menuju konsep teknososiopreneurship dalam menghadapi revolusi industri 4.0. Bisnis Halal Travel Agency mengalami dampak signifikan dari perubahan industri, terutama dalam hal digitalisasi dan konsep teknososiopreneurship. Mengubah mindset korporat menjadi krusial dalam menyesuaikan dengan perkembangan tersebut. Penelitian ini bertujuan untuk menawarkan strategi yang konkret dan berbasis bukti untuk mengubah mindset korporat Halal Travel Agency dalam menyambut revolusi industri 4.0, dengan fokus pada promosi dan edukasi yang lebih intensif mengenai konsep Halal Travel serta analisis kesenjangan dalam pola pengelolaan perusahaan. Penelitian ini menggunakan pendekatan fenomenologi dengan mengekplorasi dan memahami makna yang oleh sejumlah individu atau sekelompok orang dianggap berasal dari masalah sosial atau kemanusiaan. Hasil dari penelitian ini bahwa strategi yang diusulkan meliputi penekanan pada promosi dan edukasi yang lebih gencar tentang konsep Halal Travel, serta analisis kesenjangan dari pola pengelolaan perusahaan. Langkah-langkah konkret termasuk pemahaman konsep Halal Travel, persiapan sumber daya, edukasi, implementasi sistem baru, kolaborasi dengan komunitas sejenis, dan modernisasi dalam konteks religiusitas dan esensi bisnis.
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Rodríguez-Pallas, Ángel, Myriam Yolanda Sarabia-Molina, María Dolores Sánchez-Fernández, and José Ramón-Cardona. "Gender and Age in the Travel Choice by Spanish Travel Agency Consumers." Societies 14, no. 6 (June 15, 2024): 90. http://dx.doi.org/10.3390/soc14060090.

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The tourist intermediary industry has faced multiple challenges to adapt their offers to the heterogeneity of tourists, and understanding consumer interests from a gender and age perspective is considered crucial in the design and marketing of tourist products. The aim of this article is to examine the differences generated by the gender and age variables of consumers of Spanish travel agencies when choosing travel and tourist destinations, focusing on different types of travel, the choice between national and international destinations, and specific destination types. An explanatory quantitative methodology was employed with a hypothetical-deductive approach. A questionnaire was administered to individuals who booked through Spanish travel agencies and a sample of 879 was obtained. The data were analyzed using SPSS 26 software and the main statistical tool was the Pearson Chi-Square (χ2) test. The findings show that gender implies significant differences in travel preferences, with women favoring the exploration of new destinations and men preferring relaxation travel. Age groups impact the choice between national and international travel, but have a lesser effect on specific destination preferences. This research underscores the importance of considering gender and age in understanding consumer behavior within the travel sector, with the aim of developing more effective marketing strategies and catering to diverse customer needs. Within the implications, the growing importance of the older traveler segment should be highlighted, which requires future research and comparisons with the younger traveler segment.
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Rodríguez-Pallas, Ángel, Myriam Yolanda Sarabia-Molina, José Ramón-Cardona, and María Dolores Sánchez-Fernández. "Gender and Age in the Travel Choice by Spanish Travel Agency Consumers." Societies 14, no. 90 (June 15, 2024): 1–15. https://doi.org/10.3390/soc14060090.

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43

Volek, Martin. "Online Marketing Strategies for Travel Agencies." Studia commercialia Bratislavensia 4, no. 16 (January 1, 2011): 590–99. http://dx.doi.org/10.2478/v10151-011-0013-0.

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Online Marketing Strategies for Travel Agencies This paper describes the theoretical foundations of marketing in the online environment in which a travel agency may develop an effective strategy for selling their products. In the first part of the article the author is focusing on functions of online marketing as well as on its advantages over traditional marketing instruments. In the next section the author addresses the search engine optimization in order to improve the position of a travel agency when searching for potential customers. In the final section the author describes the key social media as well as the right method how a travel agency should enter them. The basics and experiences described in the paper can be used as a universal guide for all travel agencies intending to successfully manage their marketing activities in the online environment.
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Luo, Ziyang. "Affect Appears Based on Local Shop Sales Revenue Affecting the Tourism Industry." Advances in Economics, Management and Political Sciences 11, no. 1 (September 13, 2023): 53–56. http://dx.doi.org/10.54254/2754-1169/11/20230510.

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This paper work analysis how much did the local shop impact their annually profit and how did they do the proportion with travel agency company to make Win-win condition and keep cooperation in a long term, to get result which is there will be huge impact to travel agency company in their annually profit. Also the influence that through the cooperation that involves travel agency and local shop to improve the situation of China using different type of promotion to cause the growth of economics scale and the quality of tourism industry in China.
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Lachake, Prof C. P. "Way Wise." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 01 (January 4, 2024): 1–13. http://dx.doi.org/10.55041/ijsrem27887.

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CRM can enable the enterprise to enhance greatest the satisfaction degree and loyalty degree of customer through the effective integrating the human resources, the operation flow and the specialized technology. The data mining technology is playing the very essential role in the CRM implementation. This article introduced the CRM and the data mining technology, and constructed the frame of travel agency CRM based on data mining aimed at the travel agency industry, and focused on the using of data mining technology in the travel agency customer relationship management. Keywords— Track Location , Android .
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46

Anwar, Muhadjir, Ayundha Evanthi, and Eko Purwanto. "Travel Agency Companies Under Environmental Uncertainty: Multiple Strategic Orientation and Performance." Jurnal Manajemen Teknologi 24, no. 1 (2024): 30–45. https://doi.org/10.12695/jmt.2025.24.1.3.

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Abstract. The tourism sector, the economy, and the industries that support it have all been severely damaged by the worldwide pandemic. Several of the tourism industry's market segments, such as lodging, dining, and travel agencies, are at saturation. To maintain a sustainable competitive advantage and achieve the intended results, companies need to have a well-defined plan of action to navigate the constantly shifting business landscape. This study will examine the mediating role of organizational strategic orientation in the performance of travel agency companies in the face of environmental uncertainty. The data is collected via a questionnaire and then PLS-SEM analysis is performed. The results show that the choice of an organization's strategic orientation, which includes market and entrepreneurial orientations that can impact learning orientation and organizational performance of travel agency companies, is influenced by technology uncertainty. As a component of a vibrant and alluring travel industry, travel agency businesses must be flexible and inventive in the face of ongoing technological advancements. This can be achieved through organizational strategy orientation, which emphasizes market and entrepreneurial orientations to boost the performance of travel agency businesses. Keywords: Organizational Strategy Orientation, Environmental Uncertainty, Organizational Performance
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Aryanti, Desy, and Eeng Ahman. "PENGARUH ASSURANCE TERHADAP LOYALITAS PELANGGAN CORPORATE TIKET MASKAPAI PENERBANGAN DOMESTIK PT. INTERLINK TOURS & TRAVEL BANDUNG (Survey Kepada Pelanggan Corporate Tiket Maskapai Penerbangan Domestik PT. Interlink Tours and Travel Bandung)." Journal : Tourism and Hospitality Essentials Journal 2, no. 1 (April 6, 2016): 219. http://dx.doi.org/10.17509/thej.v2i1.1935.

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Travel and tourism in the world is a milestone for the global economy industry today. Tourism is currently standing strong in almost all countries as an industry in their respective countries, including Indonesia. One of the important tourism industry in the implementation of tourism is travel services as tourist facilities required to meet travel. One of the travel services required by tourists is a travel agency. Many travel agents established in the provinces where people often travel potentially that West Java especially in Bandung. In 2011 the number of places of business travels are in Bandung as many as 218. One of the largest travel agency in Bandung is PT. Interlink Tours and Travel. In terms of sales, PT. Interlink Tours and Travel rely more on domestic airline tickets customers in large numbers and repeatedly. In 2011 customers of PT. Interlink Tours and Travel have decreased loyalty. One way PT. Interlink Tours and Travel do to enhance customer loyalty to an airline ticket sales in accordance with the target is to provide quality service to customers with a focus on communication, credibility, security, competence and courtesy. In marketing this is called assurance. Assurance theory used is the theory of the Parasuraman in Ririn Tri Ratnasari (2011:109) and the theory of customer loyalty using the theory Baloglu (2002). The population in this study is the corporate customers of domestic airline tickets in PT. Interlink Tours and Travel Bandung. Sampling technique used is saturated sampling and data analysis technique used is multiple regression. Overview of research on assurance and customer loyalty is in a good position. The results showed simultaneous assurance effect on customer loyalty. However, partially only competence sub variables that influents the loyalty, while the other four sub variables, namely communication, credibility, security and courtesy are no effect on customer loyalty.
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Huang, Leo, and Michael Chang. "Why do travel agencies choose to undergo IPOs in Taiwan?" Tourism Economics 24, no. 1 (August 23, 2017): 79–91. http://dx.doi.org/10.1177/1354816617725452.

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Travel agencies have seen an increasing number of firms going public in recent years. This study explores and empirically examines the initial public offering (IPO) strategy model for travel agencies by adopting a three-round Delphi research design. Qualitative interviews with the 13 travel agency chief executive officers and related experts provided additional insights. The result shows that Taiwanese travel agencies consider 9 internal motivations, 8 external environment forces, and 11 determinants for the decision to go IPO and 10 performance indicators post-IPO. Finally, the model herein illustrates how travel agencies can realize IPOs’ strategic goals by increasing the performance of travel agency post-IPO.
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Munawaroh, Munawaroh, Hary Sulaksono, and Tamriatin Hidayah. "Pengaruh Persepsi Keamanan, Kemudahan Bertransaksi, Harga, Dan Kualitas Informasi Terhadap Minat Beli Ulang Melalui Kepuasan Pelanggan Pada Online Travel Agency (OTA) Traveloka.com." JMBI : Jurnal Manajemen Bisnis dan Informatika 2, no. 1 (January 28, 2022): 1–15. http://dx.doi.org/10.31967/prodimanajemen.v2i1.541.

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This study aims to analyze the effect of perceived security, ease of transaction, price and quality of information on buying interest through customer satisfaction at the Online Travel Agency (OTA) Traveloka.Com.&#x0D; This research method uses descriptive quantitative research, data collection techniques use purposive sampling by distributing 60 questionnaires to STIE Mandala Jember students, the analytical method used is path analysis using SPSS version 20 and Sobel test calculator to test hypotheses.&#x0D; The results of this study indicate that: 1) the perceived security, price and quality of information variables have a direct effect on customer satisfaction at the Online Travel Agency (OTA) Traveloka.Com, while the ease of transacting variable has no direct influence, 2) the ease of transaction and quality of information variables. Information has a direct effect on buying interest at the Online Travel Agency (OTA) Traveloka.Com, while the perceived security and price variables do not have a direct influence, 3) customer satisfaction has a direct influence on buying interest at the Online Travel Agency (OTA) Traveloka. Com, and finally 4) the customer satisfaction variable cannot mediate the relationship between the variables of perceived security, ease of transaction, price and quality of information on buying interest through customer satisfaction at the Online Travel Agency (OTA) Traveloka.Com.
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Suryawan, Ryan Firdiansyah, Yosi Pahala, Teguh Maianto, and Wenny Desty Febrian. "Enhancing Customer Loyalty Through Customer Satisfaction of Service Quality and Brand Image in Travel Companies." Jurnal Manajemen Industri dan Logistik 9, no. 1 (June 2, 2025): 54–69. https://doi.org/10.30988/jmil.v9i1.1555.

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This study aims to investigate how customer satisfaction affects customer loyalty within the travel agency sector in Indonesia, aiming to address gaps in the current literature. This study analyzes the effect of service quality and brand image on customer satisfaction and loyalty in the travel sector in Indonesia, using a quantitative approach with Structural Equation Modeling (SEM). The research shows that in Indonesia's travel agency industry, a strong brand image greatly enhances customer loyalty and satisfaction with total 30 travel agency companies. Travel companies can cultivate long-term loyalty by prioritizing brand reputation and consistently improving customer satisfaction. all dimensions have been tested for reliability, yielding a value of 0.817, and validity, with all five indicators passing the test. the results of the Customer Satisfaction variable test, revealing a GFI of 0.962 and a reliability score of 0.791. These findings indicate the data's validity and reliability for the subsequent measurement phase.
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