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Journal articles on the topic 'Travel Websites'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 April 2022

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1

Chen, Yi-Fen, and Chia-Jung Wu. "Influence of Website Design on Consumer Emotion and Purchase Intention in Travel Websites." International Journal of Technology and Human Interaction 12, no. 4 (October 2016): 15–29. http://dx.doi.org/10.4018/ijthi.2016100102.

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This work presents the results of three studies that investigated the influence of website design on consumer emotion and purchase intention in travel websites with the use of the Stimulus-Organism-Response (S-O-R) model. The first two studies addressed how the website's background color and picture layout can influence consumer emotion and purchase intention, whereas the third study investigated the influence of the size and quantity of pictures on consumer emotion and purchase intention. The results demonstrated that consumer emotion is more positive toward buying online from travel websites that are designed with warm colors and with layouts having such feature as left-hand side images and right-hand side text, along with a few large pictures. Additionally, the results also showed that consumer emotion has a positive influence on purchase intention in a travel website. These results suggested that sellers and managers should improve the design of travel websites to stimulate consumer emotion and purchase intention.
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Wang, Ping, and Hongxiu Li. "Understanding the antecedents and consequences of the perceived usefulness of travel review websites." International Journal of Contemporary Hospitality Management 31, no. 3 (March 18, 2019): 1086–103. http://dx.doi.org/10.1108/ijchm-06-2017-0380.

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Purpose The purpose of this study is to understand the antecedents and consequences of the perceived usefulness (PU) of travel review websites. Design/methodology/approach An integrated model was proposed and 199 valid data were collected via a questionnaire survey from an online travel service company. The partial least squares structural equation modeling (PLS-SEM) was applied in data analysis. Findings The antecedents of the PU of travel review websites are utilitarian and hedonic perceptions, specifically the information quality of eWOM (utilitarian perceptions), curiosity fulfilment and enjoyment in travel review websites usage (hedonic perceptions). The PU of travel review websites positively impacts travelers’ eWOM generation, eWOM use and purchase decision. Practical implications This paper provides implications for travel review websites, social media managers and website designers on how to make a useful travel review website which will lead to eWOM use and generation, as well as purchase decision. Originality/value Prior literature has highlighted the importance of the PU of eWOM in determining travelers’ use of eWOM and purchase decision, the PU of eWOM websites has not attracted the attention of researchers. This paper is a new attempt to investigate the antecedents and consequences of the PU of travel review websites.
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Agag, Gomaa M., and Ahmed A. El-Masry. "Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites." Journal of Travel Research 56, no. 3 (August 4, 2016): 347–69. http://dx.doi.org/10.1177/0047287516643185.

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Egypt is currently one of the leading nations especially in the Middle East region with a well-established e-commerce environment and advanced IT infrastructure, but rapid growth of e-commerce will soon occur in other nations with similar consumption patterns. This study tests a model of antecedents (consumer experience, propensity to trust, reputation, perceived website size, ease of use, perceived usefulness, and website quality) and consequences of consumers’ trust toward online travel websites. Trust is expected to predict consumer attitude, perceived risk, and intention to purchase travel online. Data of 1,431 users of online travel websites were selected from the Supreme Council of Universities Database–Egypt (SCU) and analyzed through structural equation modeling. The findings show that all the aforementioned factors with the exception of consumer experience influence consumer trust toward online travel websites. Trust influences consumers’ attitude, perceived risk, and intention to purchase travel online.
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Horvath, Lynn L., Clinton K. Murray, and Herbert L. DuPont. "Travel Health Information at Commercial Travel Websites." Journal of Travel Medicine 10, no. 5 (March 8, 2006): 272–79. http://dx.doi.org/10.2310/7060.2003.2699.

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Chaiprasit, Kemakorn, Nittaya Jariangprasert, Apichart Chomphunut, Damrongsak Naparat, and Jairat Jaturapataraporn. "Tourist Expectations Toward Travel And Tourism Websites In Thailand." International Business & Economics Research Journal (IBER) 10, no. 3 (March 14, 2011): 41. http://dx.doi.org/10.19030/iber.v10i3.4099.

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As there is still only limited research about expectations and preferences of travel and tourism websites, the aim of the paper is to enhance this body of knowledge by providing theoretical and empirical evidences about tourists expectations and preferences toward the roles of functionality/usability factors and quality of information of Thai travel tourism websites. A total 415 tourists were investigated by a structured questionnaire. The empirical findings indicated that 1) there was significant difference of tourists expectation between functionality/usability factors and quality of information of travel tourism websites at statistic level of 0.05. 2) tourists had expectation and preference on quality of information factor higher than functionality/usability factors 3) the three attributes most expected for functionality/usability factors were ease of physical access to the website, less response time, and easy access to specific detail within the website 4) the three attributes most expected for quality of information were current reliable information, useful sufficient information about tourism products/services and travel facilities including detailed and comprehensive coverage of travel tourism information.
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Khare, Arpita, Saumya Dixit, and Subhro Sarkar. "Factors affecting website continuance intention: a study of Indian travel websites." Information Technology & Tourism 22, no. 2 (December 19, 2019): 243–71. http://dx.doi.org/10.1007/s40558-019-00162-1.

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Pi, Shih Ming. "Web Personalization for Chinese Travel Websites." Key Engineering Materials 474-476 (April 2011): 1470–74. http://dx.doi.org/10.4028/www.scientific.net/kem.474-476.1470.

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In this study, we proposed a conceptual architecture of web personalization based on subject taxonomy tree and click-through analyses in order to improve the browsing efficiency and user satisfaction. In order to construct user profile, a hierarchal subject taxonomy tree of travel information was built. This tree has five attributes which represent the interests of a single user. Each user has his profile for generating personal categories while searching. The system then adjusts user profiles according to each user’s browsing behavior in order to learn different interests of each user. Textual data in Chinese travel web sites are used for experimental data and a prototype system is implemented in order to evaluate the proposed architecture. The result shows that personal classification is able to improve the outcome of browsing efficiency and user satisfaction on web search.
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Widdrington, J., J. Williams, D. R. Chadwick, and B. McCarron. "Travel websites should highlight malaria risks." BMJ 342, jan18 2 (January 18, 2011): d271. http://dx.doi.org/10.1136/bmj.d271.

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9

Ip, Crystal, Hee (Andy) Lee, and Rob Law. "Profiling the Users of Travel Websites for Planning and Online Experience Sharing." Journal of Hospitality & Tourism Research 36, no. 3 (November 18, 2010): 418–26. http://dx.doi.org/10.1177/1096348010388663.

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This article reports the findings of a study that examined Hong Kong online users who use travel websites for travel planning and online travel experience sharing. The empirical findings from a large-scale domestic survey conducted in 2010 reveal that 32.7% of the respondents had used at least one travel website for travel planning in the past 2 years. In addition, 24.5% of these respondents had shared their travel experience online. On the whole, the travel website users were young, highly educated, and had a high level of personal income. In general, the propensity to share travel experiences decreased with age. In contrast, education level up to college/university level positively influenced the respondents’ willingness to share travel experiences, but the propensity decreased with higher levels of education. This study, although limited in scope, will be of interest to academic researchers and industry practitioners who are seeking to better understand the behavior of travelers using the Internet.
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Syed, Ayesha Ayub, and Jarot Suroso. "Factors Affecting Consumers’ Decision for E-Hotel Booking." CommIT (Communication and Information Technology) Journal 12, no. 2 (October 31, 2018): 111. http://dx.doi.org/10.21512/commit.v12i2.4917.

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With more accessibility to the Internet and modernization of e-payment systems, the approach to address the travel requirements has dramatically changed over the years. The service offered by the Online Travel Agents (OTAs) has a huge impact on a very competitive online marketplace. The purpose of this research is to observe, examine, and analyze key factors which a consumers’ decision to use a particular travel agent website for e-hotel booking can be predicted. The data are compiled using IBM SPSS. The key methods are applied for data analysis in addition to other statistical methods including factor analysis and multinomial logistic regression analysis. The analysis of data reveals a positive association of website quality factors, product related factors, and consumer relationship factors with consumers’ decision to book from a certain travel agent website. Viewing the big picture, consumer relationship factors are found to be more influential as compared to website quality and product related factors. Moreover, the researchers reveal product price as the most influential variable, but it indicates no statistical significance with consumers’ decision. There are many different price products which are available across different travel agent websites. The convenience of payment method is found to be a significant attribute associated with the consumers’ decision to book from a travel website. In addition, attributes of travel products variety and online reviews provided by the travel websites are observed to be statistically significant. This research indicates the trends of consumer decision-making for e-hotel booking in Indonesia.
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Rismayanti, Maya, and Ira Siti Sarah. "Pengaruh Kualitas Informasi Dalam Ulasan Online dan Kualitas Situs Web Terhadap Kepercayaan Konsumen Pada Situs Web Perjalanan Wisata (Studi Pada Traveloka)." Jurnal Riset Bisnis dan Investasi 7, no. 1 (May 24, 2021): 33–42. http://dx.doi.org/10.35313/jrbi.v7i1.2568.

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Travel websites are the choice of tourists to plan trips efficiently. One of the most popular travel and tour websites in Indonesia is Traveloka.com. Many obstacles and problems occur in an online business especially in terms of online consumer trust, Traveloka.com is no exception. This study aims to assess the information quality of reviews on the website, the quality of the website, customers' trust in the website, and finally the effect of information quality and website quality on online trust. This research uses a quantitative approach. The research questionnaire was distributed to 272 Traveloka.com consumers. The results found that the quality of information, website quality, and online trust of Traveloka.com consumers are at a good level. Moreover, there is a simultaneous and partial influence of the information quality in online reviews and the website quality on the customers' online trust of the Traveloka.com website by contributing a value of 29.6%.
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Amar Raju G., Souvik Roy, and Santanu Mandal. "Determinants of Website Usability: Empirical Evidence from Tourism Sector in India." Global Business Review 19, no. 6 (September 23, 2018): 1640–62. http://dx.doi.org/10.1177/0972150918794976.

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Website usability has received decent empirical attention in recent academic literature. However, there are various website characteristics that might still influence the usability of websites. In this empirical exploration, we propose three such characteristics: speed with which websites respond to customer requests (i.e., website agility); the capability of websites to restore its operations in the face of a disruption (i.e., website resilience) and the capability of websites to retain the interests of customers and keep them engaged interactively (i.e., website attractiveness) as enablers of website usability based on dynamic capability extension of resource-based view. Further, we argue that website usability will influence electronic word of mouth (e-WOM) for those websites. We also explore if there is any influence of website agility and resilience on website attractiveness. Using customers as target respondents who have used websites mainly for travel and tourism purposes, we test for the proposed relationships through collecting survey data based on face-to-face interview. Partial least squares analysis of 285 survey responses suggests website agility attractiveness and resilience to be dominant enablers for website usability and website usability positively influences e-WOM.
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Kurniawan, Nanang F., Eko Madiasto, and Primidya KM Soesilo. "The Influence Of The Website's Atmosphere On Online Consumer Behavior And Its Relationship To Flow: Case Study Of Online Travel In Indonesia." Jurnal Ilmiah Manajemen dan Bisnis 8, no. 1 (March 31, 2022): 16. http://dx.doi.org/10.22441/jimb.v8i1.14233.

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In this decade, studies of website atmospherics and flow experiences have received much attention from researchers and are very broad. At present, there are still few fields of study that study the relationship between the atmosphere website and a flow experience. In this study aims to examine the factors that have an impact on website atmospherics and flow experiences that can affect consumer behavior (Enjoyment shopping, Intimacy, and Intention) in the use of online travel services websites in Indonesia. In the development of this study, using the stimulus-organism-response (S-O-R) framework as a theoretical basis, the findings of this study are expected to show that the design atmosphere in websites has a positive impact on improving the enjoyment shopping, Intimacy and Intention of purchases for online travel agents in Indonesia.
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Drozdowska, Marta, and Magdalena Duda-Seifert. "Travel websites: a relevant source of statistical information?" Turyzm/Tourism 26, no. 2 (December 30, 2016): 7–13. http://dx.doi.org/10.1515/tour-2016-0008.

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This study explores the two most popular travel websites: TripAdvisor, based fully on the Travel 2.0 and UGC application; and Booking.com, which has developed as an online travel agency website but has also absorbed a modern UGC approach. Their content concerning accommodation in Wrocław was analysed and compared to the official tourist statistics provided by both the Central Statistical Office of Poland, and the Central Register of Hotels and Similar Establishments published by the Ministry of Sport and Tourism. The article aims at an evaluation of the reliability and completeness of the information provided over the internet: firstly from the point of view of a potential customer, secondly for its value for market research purposes. Although electronic word-of-mouth websites are designed both for consumers and suppliers, from a methodological perspective the article is based on a content analysis of tourism social media. The study also contributes to both academic research and the tourism industry by identifying some gaps in existing work and providing an agenda for the future.
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Long, Choi Sang, Joseph Wee-Siong Hii, Tan Owee Kowang, Goh Chin Fei, and Nor Radhiha Abd Rashid. "Website Quality of the Travel Agencies in Malaysia." Business Management and Strategy 9, no. 1 (May 9, 2018): 114. http://dx.doi.org/10.5296/bms.v9i1.13114.

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This paper examined the website quality of travel agencies in Malaysia. The extended Model of Internet Commerce Adoption (eMICA) is used to measure the research objectives. Travel agencies from Johor, the south most state in Malaysia are chosen as research sample in this study. The findings shows that travel agencies have websites which successfully provide basic information such as telephone number, address, email address, contact person, fax number and travel agency background but lack of reservation information. The majority of travel agencies (82.2%) that are analysed in this study are at Stage 2.
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Lee, Kwang-Woo, Heesup Han, and Jinsoo Hwang. "Developing a matrix for assessing serviceability of U.S. online travel agency websites." Social Behavior and Personality: an international journal 45, no. 1 (February 7, 2017): 115–26. http://dx.doi.org/10.2224/sbp.5479.

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We examined the importance of website serviceability of online travel agencies (OTAs). We collected data from 283 users of OTA websites in the USA. Statistical differences were found for 8 out of 10 website serviceability items that were examined. In addition, 2 dimensions of functional website serviceability and technical website serviceability were derived from the website serviceability items. Last, both dimensions of website serviceability positively affected customer satisfaction, which, in turn, positively affected brand attachment and loyalty. These results will be useful for developing effective and efficient marketing strategies.
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Manganari, Emmanouela E., George J. Siomkos, and Adam P. Vrechopoulos. "Perceived Consumer Navigational Control in Travel Websites." Journal of Hospitality & Tourism Research 38, no. 1 (April 5, 2012): 3–22. http://dx.doi.org/10.1177/1096348012442545.

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Küster, Inés. "Relational content of travel and tourism websites." Asia Pacific Journal of Tourism Research 11, no. 2 (June 2006): 119–33. http://dx.doi.org/10.1080/10941660600727467.

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Bronner, Fred, and Robert de Hoog. "Travel websites: Changing visits, evaluations and posts." Annals of Tourism Research 57 (March 2016): 94–112. http://dx.doi.org/10.1016/j.annals.2015.12.012.

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Foris, Diana, Alina Simona Tecau, Madalina Hartescu, and Tiberiu Foris. "Relevance of the features regarding the performance of booking websites." Tourism Economics 26, no. 6 (May 7, 2019): 1021–41. http://dx.doi.org/10.1177/1354816619845790.

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Nowadays, the tourists increasingly prefer to plan their travels using online search engines, to the detriment of classical travel agencies. A well-designed and well-managed booking website can satisfy the tourists’ needs, whereas a less intuitive one can make them dissatisfied. The search engine developers cannot develop an effective and efficient booking website which satisfies the users’ needs, creates a favorable experience for them, and influences their intention to purchase, without understanding the users’ needs regarding the search engines attributes and features. This study applies a quantitative research, collects primary data, and investigates how booking websites can move from a basic to a sophisticated online presence. The aim of the analysis is to provide an insight regarding the tourists’ preferences and their interface needs, as well as the filters and the options that may help them find the most relevant results for the chosen destinations. The study develops a comprehensive performance evaluation model for booking websites using specific attributes and features of the tourism industry. This model includes usability and functionality dimensions that have been identified by analyzing six booking websites, three used at the international level (Booking, Priceline, and Hotwire) and three used only in Romania (Vola, Infoturism, and Carta), and correlated with the customers’ needs regarding booking websites and hotel website evaluation. The results are useful for booking website developers and can be used to adapt their user interfaces, making them far more user-friendly. Suggestions are made regarding how to improve the performance of booking websites and potential ways for future research are discussed.
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Omoruyi, O. "A Website Quality Model Investigating the Loyalty of South African Consumers towards Travel Websites." Journal of Economics and Behavioral Studies 10, no. 2 (May 19, 2018): 133. http://dx.doi.org/10.22610/jebs.v10i2.2223.

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Due to the increase in the need for travel by international visitors, it is important that organisations consider key attributes of website quality, namely information quality and system quality to encourage and enhance consumer loyalty overtime. Drawing from Delone and McLean’s theory, this research argues that information quality and system quality are antecedents of travel website quality, of which the latter is a predictor of consumer loyalty. A quantitative research approach was adopted by way of a survey methodology and data were analysed usingSmart PLS software for structural equation modelling (SEM). Based on the theoretical review, a research framework detailing the hypotheses relationships among the research constructs was developed. Based on the research findings, the results provide support for the proposed positive relationships among the research constructs.
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Bi, Yahua, and Insin Kim. "Older Travelers’ E-Loyalty: The Roles of Service Convenience and Social Presence in Travel Websites." Sustainability 12, no. 1 (January 4, 2020): 410. http://dx.doi.org/10.3390/su12010410.

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The research aims to examine what service convenience factors drive customer satisfaction in travel websites from the perspective of older travelers, and if older travelers’ satisfaction enhances e-loyalty. Additionally, drawing on socioemotional selectivity theory, this study argues that the social presence in travel websites plays a significant moderating role in increasing older travelers’ satisfaction. To empirically verify the conceptual model, an online survey was conducted targeting older travelers aged over 50 in the USA who have purchased products via travel websites. The data from 308 older travelers were analyzed, and the results revealed four dimensions of service convenience positively influence satisfaction. Unexpectedly, access convenience and transaction convenience do not influence older travelers’ satisfaction. The older travelers’ satisfaction with travel websites has a positive impact on e-loyalty. Additionally, social presence amplifies the effect of post-purchase convenience on satisfaction. The current research makes a significant contribution to understanding older travelers’ perceptions and behaviors for using e-commerce service in the field of tourism and provides practitioners with effective ways to attract older travelers for sustainable management of travel websites.
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Omoruyi, O. "A Website Quality Model Investigating the Loyalty of South African Consumers towards Travel Websites." Journal of Economics and Behavioral Studies 10, no. 2(J) (May 19, 2018): 133–44. http://dx.doi.org/10.22610/jebs.v10i2(j).2223.

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Due to the increase in the need for travel by international visitors, it is important that organisations consider key attributes of website quality, namely information quality and system quality to encourage and enhance consumer loyalty overtime. Drawing from Delone and McLean’s theory, this research argues that information quality and system quality are antecedents of travel website quality, of which the latter is a predictor of consumer loyalty. A quantitative research approach was adopted by way of a survey methodology and data were analysed usingSmart PLS software for structural equation modelling (SEM). Based on the theoretical review, a research framework detailing the hypotheses relationships among the research constructs was developed. Based on the research findings, the results provide support for the proposed positive relationships among the research constructs.
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AZIZ, NORZALITA ABD. "UNDERSTANDING THE IMPACT OF TRAVEL WEBSITES EFFECTIVENESS CHARACTERISTICS ON EXTRINSIC INTRINSIC MOTIVATIONS OF TRAVEL WEBSITES ADOPTION: MALAYSIAN TRAVELLERS' PERSPECTIVE." ASEAN Journal on Hospitality and Tourism 7, no. 1 (December 8, 2008): 1. http://dx.doi.org/10.5614/ajht.2008.7.1.01.

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Köchling, Anne. "‘Dream now, travel later’: pre-travel online destination experiences on destination websites." Journal of Qualitative Research in Tourism 1, no. 1 (December 1, 2020): 51–72. http://dx.doi.org/10.4337/jqrt.2020.01.03.

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Destination marketing organisations (DMOs) seek to provide positive pre-travel online destination experiences (ODEs) to attract tourists. Thereby, DMOs understand official destination websites (ODWs) as central sources of information influencing tourists’ travel decisions. Although experiential marketing theory postulates that customers are reached through sensory, affective, intellectual, behavioural or social experiences, this theory has rarely been applied to analysing tourist experiences on ODWs. Past research and theories remain similar to models from product brands, yet fail to acknowledge the peculiarities of destination experiences. This research explores how users of ODWs experience unfamiliar tourist destinations in the pre-travel phase. To gain a deeper understanding of the nature of ODEs on ODWs, a qualitative multi-method study was conducted involving eye-tracking, retrospective think-aloud protocols, semi-structured interviews and video observations with 15 German millen­nials selected via purposeful sampling. Data was analysed in a qualitative directed content analysis following an abductive approach. Findings expand on previous theory by adding a spatio-temporal experience dimension. In the pre-travel phase, potential tourists explore the spatio-temporal accessibility of expected experiences and the experience density in the destin­ation. Furthermore, this research provides new insights into the different dimensions of ODEs and proposes an advanced conceptual framework.
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Tandon, Abhishek, Himanshu Sharma, and Anu Gupta Aggarwal. "Assessing Travel Websites Based on Service Quality Attributes Under Intuitionistic Environment." International Journal of Knowledge-Based Organizations 9, no. 1 (January 2019): 66–75. http://dx.doi.org/10.4018/ijkbo.2019010106.

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Digitalization has increased the importance of online marketing as compared to its traditional counterpart. Over the years, the number of customers using online portals for booking tickets and hotel rooms via online travel agencies (OTAs) has shown an increasing trend. This may be due to the discounts and add-on services provided by OTA retailers. Quality of the website attracts customers to make a visit and henceforth a purchase. Since the satisfaction of online customers impacts the success of a website, a model is proposed to rank OTA websites on the basis of factors that affect website quality. The website quality criteria considered are trust, ease of use, tangibility, ease of booking, navigation, customization, system availability, responsiveness, and interactivity of ewom (electronic word-of-mouth) systems. The model combines the multi criteria group decision making (MCGDM) techniques of intuitionistic fuzzy analytic hierarchy process (IFAHP) and intuitionistic fuzzy preference ranking order method for evaluation enrichment (IFPROMETHEE). A case study is provided to validate the model. The results of the case study show the higher ranking given to the OTA website with most efficient service quality attributes.
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Baki, Rahmi. "Evaluating hotel websites through the use of fuzzy AHP and fuzzy TOPSIS." International Journal of Contemporary Hospitality Management 13, no. 12 (November 6, 2020): 3747–65. http://dx.doi.org/10.1108/ijchm-04-2020-0349.

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Purpose The purpose of this study is to develop a useful, effective and comprehensive approach to facilitate the evaluation of hotel websites. Design/methodology/approach The paper examines the literature evaluating e-commerce sites, particularly that is focused on hotel, tourism and travel. Moreover, 5 criteria and 19 sub-criteria are identified, and a two-step method is proposed for the assessment of hotel websites whereby the global weights of the proposed criteria are determined by the fuzzy analytic hierarchy process, and hotel websites are ranked through the fuzzy technique for order preference by similarity to ideal situation. Findings The results show that the leading criteria to effectively evaluate hotel websites are trust and information quality and that the most important sub-criteria are special discounts, assurance and reservation information. Practical implications This research offers practical advice to increase understanding of the determinants of an effective hotel website so that appropriate strategies can be developed to convert a website visitor into a customer. Originality/value The study aims to contribute to businesses operating in the tourism sector which seeks to increase the effectiveness of their websites by identifying criteria and proposing a methodology for hotel website evaluation.
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Belarmino, Amanda Mapel, and Yoon Koh. "How E-WOM motivations vary by hotel review website." International Journal of Contemporary Hospitality Management 30, no. 8 (August 13, 2018): 2730–51. http://dx.doi.org/10.1108/ijchm-02-2017-0055.

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Purpose Based on equity theory, this paper investigates if guests write on different review websites because of different internal motivations. Furthermore, it examines the moderating effect of service’ exceeds, neutral, negative, and service recovery–on the relationship between motivations and type of website to write reviews. Design/methodology/approach To exam if the star ratings of the same hotels were significantly different across hotel, online travel agency, and third-party review websites, this study collected 12,000 star ratings from 40 hotels across the US and conducted t-tests. A survey of 1,600 US travelers was administered to uncover the motivations for writing on different websites/website combinations. Four different scenarios were used to test the moderating effect of service: exceeds, neutral, negative, and service-recovery. These responses were analyzed using backwards stepwise regression. Findings Star ratings for the same hotel do differ among the three websites; hotel is the highest and third-party is the lowest. There are seven distinct groups of guests. Guests are motivated to write reviews to balance inequitable relationships. They decide which website/website combination best improves the equity relationship. This research indicates that guests’ choice of website is based on different internal motivations. The moderating effect of the service experience was significant. Originality/value This paper contributes to the literature by examining different motivations to write online reviews by website. Prior research typically examined one website or aggregated results from multiple websites, ignoring website specific differences. This can help hoteliers to understand why initiatives to promote reviews on certain websites may be unsuccessful.
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Chen, Hsiangting Shatina, Tun-Min (Catherine) Jai, and Jingxue Yuan. "Unveiling the role of information levels in consumers’ evaluative process on opaque-selling hotel websites." International Journal of Contemporary Hospitality Management 29, no. 8 (August 14, 2017): 2139–58. http://dx.doi.org/10.1108/ijchm-07-2015-0367.

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Purpose The purpose of this study is to investigate how the levels of perceived information influence consumers’ purchase evaluations and intentions when making hotel reservations on an opaque-selling travel website. Because of the uniqueness of the opaque-selling model, consumers must book a hotel room without knowing the hotel’s identity. Thus, consumers’ decision-making process is intricate and substantially influenced by the limited information provided by the websites. Design/methodology/approach This study used an experimental design approach that used promotional and preventative messages to manipulate the information levels. In total, 402 completed questionnaires were collected and analyzed by using quantitative research method. Findings The results indicated that perceived risks and perceived benefits lead toward different paths in regard to purchase intentions and information inquiries. To make a final booking decision, consumers have to go through a “debating” process, which involves assessing the overall value of the hotel deal claimed on the website. Practical implications To reduce consumers’ perceived risks and increase the likelihood of purchasing, opaque-selling websites should cautiously choose what information is displayed on their websites and also improve communications and interactions with the consumers. Originality/value This study contributes to the limited literature on information levels and its role in consumer’s evaluative process in the context of opaque-selling travel websites. In addition, this study has presented insights into opaque-buying behavior so that hotel manager may develop more appropriate pricing strategies for their target customer group.
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Hwang, I. M. "Festival and Travel Planning Network." International Journal of Tourism & Hospitality Reviews 2, no. 1 (November 1, 2015): 67–69. http://dx.doi.org/10.18510/ijthr.2015.213.

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Travelers who interested in often use the internet (World Wide Web) as research medium because many websites post festival and traveling information such as festival, scenic spots, resorts, and local restaurants. However, without an organized research medium, many people who interested in culture discover the difficulty of focusing on research or making a choice from the massive festival and travel-related categories and sites. This paper describes and integrates a website with many festival and travel-related functions into one platform called Festival and Travel Planning Network. This platform allows easy access for users to obtain various festival information, city travel, restaurant, and hotel guidelines in Taiwan. This network automatically helps travelers to plan their tours and find accommodations by simply selecting by their interests of festival visits and hotel types on the website.The Festival and Travel Planning Network also provides online traveling suitcases allowing members to bookmark their favorite travel spots. The Festival and Travel Planning Network website is http://140.131.84.199/holiday/index/index_e.htm. For maximum quality, display resolution should be set at 1024×768. As for technical support, the website uses Internet Information Services as the web server and ASP.NET 3.5 as the web application framework. The database server is performed by SQL Server 2008 to organize and manage data. The webpage graphic and animation designer used Ulead PhotoImpact X3 and Adobe Photoshop CS5 and Flash CS5 as design tools
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Croughs, Mieke, Annemarie de Gouw, Roy Remmen, and Jef Van den Ende. "Do travel clinic visitors read information on sexual risk abroad in travel health brochures?" Journal of Infection Prevention 18, no. 1 (September 26, 2016): 18–22. http://dx.doi.org/10.1177/1757177416661405.

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Background: A substantial proportion of travel clinic visitors have sexual encounters while abroad. Hence, guidelines on travel health recommend discussing sexual risk in a pre-travel consultation. However, previous studies showed that it often is not discussed. Although travel clinic visitors usually do receive written information on sexual risk abroad, few data are available on whether this information is read. Therefore, this prospective cohort study in travel clinic visitors was performed. Methods: Travel clinic visitors were invited to complete a questionnaire after return from their journey. Results: A total of 130 travellers (55%) responded. Half of them recorded they read the information on sexual risk. Male gender (OR 9.94 95% CI 3.12 – 31.63) and ‘travelling with others’ (OR 2.7 95% CI 1.29 – 5.78) were significant independent predictors of reading the information on sexual risk. High risk travellers, i.e. those travelling without a steady partner, were less likely to have read it. Although websites and apps were mentioned as better methods of providing information, none of the participants visited the websites on sexual behaviour and sexually transmitted infections recommended in the travel health brochure. Conclusion: Only half of travel clinic visitors read information on sexual risk in the health brochure received in the clinic and none of them visited the related websites mentioned in the brochure. Further research to identify the most effective way to inform travellers about sexual risk is needed.
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Suryawardani, Bethani, Astri Wulandari, and Dandy Marcelino. "Tourism 4.0: digital media communication on online impulse buying and e-satisfaction." BISMA (Bisnis dan Manajemen) 14, no. 1 (October 31, 2021): 74–93. http://dx.doi.org/10.26740/bisma.v14n1.p74-93.

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The rapid development of ICT changes communication practices and strategies involving government and stakeholder policies in the tourism industry. This is also a challenge and an opportunity for every country in general and tourist destinations to create interesting information on websites and other online media as a promotion. This study aims to find out how digital communication media, especially websites, can influence impulsive buying online and e-satisfaction. The quantitative research approach used surveys of 400 respondents. Data analysed using the Structural Equation Modelling (SEM) technique. The study found that website quality, website personality, and sales promotion influence the impulsive online purchases. Furthermore, website quality, website personality, and impulsive online buying have a simultaneous effect on e-satisfaction. Online travel agents are advised to pay more attention and improve website quality, website personality, and online impulsive buying as the predictor of e-satisfaction.
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Toh, Rex S., Charles F. DeKay, and Peter Raven. "Travel Planning." Cornell Hospitality Quarterly 52, no. 4 (September 1, 2011): 388–98. http://dx.doi.org/10.1177/1938965511418779.

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A survey of 249 leisure travelers at four hotels in Seattle, Washington, finds overwhelming use of the internet for searching and booking hotel rooms, although a noticeable percentage still make telephone calls to book rooms. Eight of ten respondents used the web for a hotel room search. Of this group, 67 percent continued online to make their booking (on either the hotel’s page or a third-party site), 26 percent made telephone calls, and the remainder used travel agents or walked in to book rooms. Earlier research indicates that the personal contacts (notably by phone) are aimed at negotiating a price lower than that found online. For those booking electronically, hotel websites were used most commonly by this group of respondents (37 percent), following by third-party sites (30 percent) and opaque auction sites (25 percent). In contrast to studies from the early 1990s, this study found that women have surpassed men in information search activities. Also, those who purchased hotel rooms online trended toward being younger, having higher incomes, and purchasing more room-nights than those who used traditional distribution channels. Although the study findings cannot be generalized because of the sampling procedure, it is clear that a substantial number of travelers use the internet for search only, and then book another way (usually by phone). Women conduct much more research regarding potential hotels and rates than do men. Hotels’ own websites remain the first choice for booking rooms, but opaque auction sites are almost as popular as regular third-party sites. For this sample, Priceline and other similar sites accounted for 25 percent of all bookings. Finally, even those travelers who did not use the internet for any purpose in connection with their hotel stay still had a relatively favorable opinion of the concept of online booking.
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Li, Jiahui, Zhiyi Luo, Hongyun Huang, and Zuohua Ding. "Towards Knowledge-Based Tourism Chinese Question Answering System." Mathematics 10, no. 4 (February 20, 2022): 664. http://dx.doi.org/10.3390/math10040664.

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With the rapid development of the tourism industry, various travel websites are emerging. The tourism question answering system explores a large amount of information from these travel websites to answer tourism questions, which is critical for providing a competitive travel experience. In this paper, we propose a framework that automatically constructs a tourism knowledge graph from a series of travel websites with regard to tourist attractions in Zhejiang province, China. Backed by this domain-specific knowledge base, we developed a tourism question answering system that also incorporates the underlying knowledge from a large-scale language model such as BERT. Experiments on real-world datasets demonstrate that the proposed method outperforms the baseline on various metrics. We also show the effectiveness of each of the question answering components in detail, including the query intent recognition and the answer generation.
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Muhammad Haikal Bin Ghazali, Shamsul Azhar Bin Shah, and Mohd Rizal Bin Abd Manaf. "WHAT IT TAKES TO SET UP TRAVEL HEALTH SERVICES: A REVIEW FROM COUNTRIES WITH ESTABLISHED SERVICE." Malaysian Journal of Public Health Medicine 17, no. 3 (December 8, 2017): 47–57. http://dx.doi.org/10.37268/mjphm/vol.17/no.3/art.228.

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As air travelling now becomes cheaper and available to almost all people of any walk of life, travelling across international borders is fast becoming a lifestyle of many. Having travel health service as part of health care services is important to address the issues of travel related illnesses among travellers. However, lacks of published guidelines pertaining to travel health service rendering many countries to overlook its importance. The aim of this paper is to review published literatures and authoritative websites on the components needed to develop guideline to establish travel health services. A systematic literature search was done using pre-specified keywords for literatures published between years 2000 – 2016. Literatures written in English and fully accessible were all included. No exclusion criteria was set before the search. Online authoritative websites pertaining to travel health were also referred. A total of six literatures ranging from expert opinion, review paper and original study, together with three authoritative websites related to travel health were reviewed. Among the important components needed to be considered for developing the guideline for establishing travel health services are to prioritise pre-travel health service, to set up specialised travel health clinic, to produce travel health/medicine specialist, to emphasize on continuous education and training of the practitioners and to apply multiagency and multidisciplinary approach with adequate fund for research in travel health. As a conclusion, policy makers should prioritise and select the most important components in developing guideline for travel health service.
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Kim, Soojung, Yahua Bi, and Insin Kim. "Travel Website Atmospheres Inducing Older Travelers’ Familiarity: The Moderating Role of Cognitive Age." International Journal of Environmental Research and Public Health 18, no. 9 (April 30, 2021): 4812. http://dx.doi.org/10.3390/ijerph18094812.

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In the environment in which an increasing number of older travelers are participating in online tourism platforms, for older travelers who face multiple barriers in using e-commerce, it is essential to identify factors promoting older travelers’ website usage for their well-being and sustainable travel industry. This study aims to identify the key factors of website atmosphere for enhancing older travelers’ familiarity, investigate the relationship between older adults’ website familiarity and revisit intention, and test the moderating role of cognitive age. A web-based survey was conducted, and the sample consisted of 305 US residents 50 years of age and older who had experienced travel websites. The results indicated that three subdimensions of older travelers’ website familiarity—informativeness, effectiveness, and entertainment—positively influence their website familiarity. Additionally, the impact of informativeness on website familiarity is stronger for travelers who identify as younger than their chronological age. Moreover, older travelers’ familiarity with a website improves their revisit intention. The current study found not only significant travel website atmosphere factors to boost older travelers’ participation in online tourism platforms but also significant older travelers’ groups depending on their cognitive age perception to magnify the effect of website atmosphere.
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Chen, Kaung-Hwa, and Chi-Yeh Yung. "Business model for exploration of travel Websites in Taiwan." Tourism Management 25, no. 3 (June 2004): 405–7. http://dx.doi.org/10.1016/s0261-5177(03)00134-1.

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Sezgin, Erkan. "Travel Review Websites as Information Resources Perceived by Consumers." Journal of China Tourism Research 9, no. 3 (July 2013): 353–64. http://dx.doi.org/10.1080/19388160.2013.812902.

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Law, Rob, and Truman Huang. "How do travelers find their travel and hotel websites?" Asia Pacific Journal of Tourism Research 11, no. 3 (August 23, 2006): 239–46. http://dx.doi.org/10.1080/10941660600753273.

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Maltezou, Helena C., and Androula Pavli. "Adolescents Traveling to High-Risk Destinations: Review and Considerations for Clinicians." International Journal of Travel Medicine and Global Health 6, no. 4 (October 18, 2018): 141–48. http://dx.doi.org/10.15171/ijtmgh.2018.26.

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Introduction: International travels have increased dramatically in recent years. Adolescents constitute a fast-growing group of travelers. Travels provide an opportunity for exposure to high-risk behavior. The current study reviewed the published data about travel-related morbidity among adolescents traveling to international destinations. Methods: PubMed was searched for articles published from 2000-2017. The websites of public health organizations were also searched. Results: In total, 21 articles presenting original data about adolescent international travelers were identified. The data indicated that adolescents frequently develop ailments during travel, including those attributable to age-related high-risk behavior. In addition, adolescents often manifest a travel-associated morbidity that differs in terms of proportion (e.g., higher rates of systemic febrile illness) from the travelassociated morbidity encountered in younger children and adults. Pre-travel counseling is sought by less than half of adolescents traveling to high-risk destinations. Gaps were found in travel vaccinations and antimalarial prophylaxis in adolescents traveling to endemic areas. Information about vaccinations, antimalarial prophylaxis, and pre-travel counseling for adolescent travelers should be improved. Conclusion: There is a need to improve pre-travel services for adolescents planning to travel to high-risk international destinations. Communication strategies to access adolescent travelers and their parents should be investigated.
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Yasin, Bahar, Fakhri Baghirov, and Ye Zhang. "The role of travel experience and gender on travel information source selection." Journal of Hospitality and Tourism Technology 8, no. 2 (June 12, 2017): 296–310. http://dx.doi.org/10.1108/jhtt-01-2017-0002.

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Purpose This paper aims to identify the most popular travel information sources used among tourists and investigates how travel information selection differs across travel experience and gender. Design/methodology/approach This study used convenient and quota sampling strategy, questionnaires were distributed to 270 respondents at Sultanahmet and Grand Bazaar areas. A screening question was used to classify respondents. Findings First, past travel experience, travel agent, travel websites and hotel websites are generally the most frequently used travel information sources in destination selection due to conveniences and reliability. Second, first-timers prefer to use external information sources such as Facebook, guidebooks, travel agents and newspapers to gather information about destinations, whereas repeat visitors prefer to use internal information sources such as friends’ suggestions and past travel experience. Lastly, female visitors rely more on internal information sources such as friends’ suggestions and past travel experience. However, males prefer to use external information sources like Facebook, television, blog, travel agents, newspaper and guidebooks in choosing Turkey as a destination. Research limitations/implications Because factors studied, travel information sources selected, number of respondents and questionnaire distribution area are limited, future studies can expand to a bigger area so more respondents could get more reliable results. Practical implications This paper could help tourism industries understand searching behaviours among different types of tourists better to promote businesses in convenient sources and reach target customers easily. Originality/value This paper fulfils an identified need to study how travel information searching behaviours differ among tourists.
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Thilmany, Jean. "Pass Fail." Mechanical Engineering 135, no. 10 (October 1, 2013): 42–47. http://dx.doi.org/10.1115/1.2013-oct-3.

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This article reviews different research works undertaken to construct user-friendly passwords for websites, which in turn result in smooth user transaction. Ryu and Moshfeghian have reviewed 96 websites within 16 categories, and then have narrowed their study to the top six sites within the dating and travel categories, as selected by Google. The findings are useful to users who type a password into a website and to the companies that want to offer smooth user transaction. The study shows that an effective password registration may produce a higher number of successfully registered accounts, which can translate to increased sales, brand status, and recognition. Some websites call upon picture identification for partial authentication along with the password. However, fancier password recognition software applications that would recognize faces or fingerprints or verbal inflection are further down the line.
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Elci, Alev, A. Mohammed Abubakar, Mustafa Ilkan, Eluwole Kayode Kolawole, and Temitope Taiwo Lasisi. "The Impact of Travel 2.0 on Travelers Booking and Reservation Behaviors." Business Perspectives and Research 5, no. 2 (April 26, 2017): 124–36. http://dx.doi.org/10.1177/2278533717692909.

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The Internet offers a rich atmosphere for prospective travelers to gain familiarity, and harvest and retrieve travel-related information and resources. An increasing number of tourism and hospitality firms have turned their attention to new business opportunities on the Web. Travel 2.0 has emerged as a new tool for competitive advantage. This study draws on social cognitive theory and the DeLone and McLean Information Systems (D&M IS) success model to diagnose the impact of websites design quality on booking/reservation intentions from a travelers’ perspective. This research model was tested with 700 valid data collected from travelers using Travel 2.0 websites through online survey using SPSS v18 for the analysis. The results of the data analysis provided support for the hypothesized relationships of e-service and system quality with booking/reservation/purchase behavioral intention implying that an e-travel site’s quality is an essential success factor for tourism enterprises. However, information quality of an e-travel site is negatively related to booking/reservation intention. Cross-sectional design and self-report measures are the shortcomings of the study. Little research has been done on the relation between websites design (e-service, information, and system) quality, and booking/reservation intention. This article presents new insights into how these variables may influence potential tourist.
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Han, Jee-Hee, and Juline Mills. "Are Travel Websites Meeting the Needs of the Visually Impaired?" Information Technology & Tourism 9, no. 2 (June 1, 2007): 99–113. http://dx.doi.org/10.3727/109830507781367401.

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Bazaz, Rohit, Edward Green, and Steve T. Green. "Quality of malaria information provided on Internet travel operator websites." Travel Medicine and Infectious Disease 8, no. 5 (September 2010): 285–91. http://dx.doi.org/10.1016/j.tmaid.2010.07.005.

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Leung, Daniel, and Jing Ma. "Antecedents and consequences of consumers’ trust in hybrid travel websites." Journal of Travel & Tourism Marketing 37, no. 6 (July 23, 2020): 756–72. http://dx.doi.org/10.1080/10548408.2020.1812468.

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Conyette, Michael. "21 Century Travel using Websites, Mobile and Wearable Technology Devices." Athens Journal of Tourism 2, no. 2 (May 31, 2015): 105–16. http://dx.doi.org/10.30958/ajt.2-2-3.

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Fürsich, Elfriede, and Melinda B. Robins. "Visiting Africa: Constructions of Nation and Identity on Travel Websites." Journal of Asian and African Studies 39, no. 1-2 (April 2004): 133–52. http://dx.doi.org/10.1177/0021909604048255.

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Agarwal, Kanchan. "How online reviews & ratings websites sites are changing the tourism & hospitality sector." Scholedge International Journal of Business Policy & Governance ISSN 2394-3351 2, no. 12 (January 19, 2016): 1. http://dx.doi.org/10.19085/journal.sijbpg021201.

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Travel sites have been around since the 1990s, when Expedia, Travelocity and other occasion booking locales were dispatched, permitting explorers to contrast flight and lodging costs and the snap of a mouse. With data no more controlled by travel operators or covered up in business organizes, the travel business was reformed, as more noteworthy straightforwardness cut costs.
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Moisescu, Ovidiu I. "Communicating CSR in the online environment: evidence from the Romanian tourism distribution sector." Tourism and hospitality management 21, no. 1 (2015): 79–94. http://dx.doi.org/10.20867/thm.21.1.6.

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Purpose – The purpose of this paper is to investigate the extent to which the largest Romanian travel agencies communicate their CSR practices and policies in the online environment, as reflected by the contents of their websites and social media pages, outlining the manner of this online disclosure within specific CSR domains. Design & methodology – The websites and social media pages of the largest Romanian travel agencies, in terms of net turnover, were analyzed considering several variables related to CSR communication/disclosure: having a CSR dedicated section, including CSR reports, emphasizing legal and economic responsibilities, and disclosing workforce, society, market, and environment oriented CSR actions or policies. Findings – The research reveals significant deficiencies and superficiality in communicating CSR in the online environment by the investigated organizations. Only 10% dedicate a section on their website to CSR, none of them include any form of CSR reports, while the most frequent CSR aspects comprised in their online domains can be categorized as market-oriented, service quality being the most emphasized facet, fair pricing and honest/transparent communication being also consistently outlined. Originality of the research – Research on how the members of the tourism distribution sector communicate CSR in the online environment with focus on Central and Eastern Europe has been extremely scarce. This paper’s contribution consists in reducing this literature gap, bringing insights into CSR communication practices from the Central and Eastern European tourism distribution sector. Moreover, the proposed methodology for analyzing travel agencies’ websites and social media pages can be further used in order to research the issue of online CSR communication in other regions or tourism sectors.
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