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Journal articles on the topic 'Trust in the financial sector'

Author: Grafiati

Published: 28 May 2022

Last updated: 31 July 2025

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1

Litovtseva, Veronika Ye, Tetiana A. Vasilyeva, and Maryna M. Brychko. "TRUST IN THE FINANCIAL SECTOR: A BIBLIOMETRIC ANALYSIS (1967–2020)." Academic Review 2, no. 57 (2022): 87–97. http://dx.doi.org/10.32342/2074-5354-2022-2-57-7.

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The sphere of trust in the financial sector, which is actively developing in the conditions of financial crises and recessions, is accompanied by a significant increase in the scientific literature that requires detailed analysis. The changes faced by trust in the financial sector over the past thirty years have remain unprecedented. Recent developments in financial technologies, blockchain, risk assessments have led to a renewed interest and rapid growth in the number of academic publications on trust in the financial domain. A number of literature reviews have been published focusing on spec

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Lyeonov, Serhiy, Maryna Brychko, Jarosław Korpysa, and Zoltán Bács. "Cognitive mapping of the economy of trust." Economics & Sociology 17, no. 3 (2024): 237–66. http://dx.doi.org/10.14254/2071-789x.2024/17-3/13.

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The concept of trust has been extensively explored by governments, researchers, and academic communities focusing on public authorities and the financial system, albeit in separate contexts. Trust plays a vital role in both sectors, influencing various aspects of governance, economic stability, and societal well-being. However, the relationship and interdependencies between trust in the government and trust in the financial system remain relatively unexplored. In addressing this gap, this study aims to improve the understanding of the role of trust in the socio-economic system and provide a fr

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Onyshchenko, S., М. Brychko, V. Litovtseva, and A. Yevsieieva. "TRUST IN THE FINANCIAL SECTOR: A NEW APPROACH TO CONCEPTUALIZING AND MEASURING." Financial and credit activity problems of theory and practice 1, no. 42 (2022): 206–17. http://dx.doi.org/10.55643/fcaptp.1.42.2022.3735.

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Abstract. In the new global economy, public trust in the financial system has become a central issue for financial crises overcoming. There is evidence that trust plays a crucial role in regulating economic agents' relationships. One of the most significant challenges for research is developing the unified methodological basis for element and integrated assessment of public trust level in the financial sector. This study intends to develop the methodology of public trust assessment in the financial sector at all levels, taking into account quantitative and qualitative indicators. This article

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Bae, Jae Kwon. "A Study on the Application of Zero Trust Security Model in the Financial Sector." Academic Society of Global Business Administration 20, no. 5 (2023): 179–97. http://dx.doi.org/10.38115/asgba.2023.20.5.179.

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The changed hybrid work environment such as the expansion of cloud computing technology and the increase in telecommuting due to the coronavirus infection (COVID-19), has brought about new security problems. The traditional perimeter security model has limitations in protecting various devices and environments because it is difficult to clearly distinguish network boundaries. The Zero Trust model, which has been proposed as an alternative security strategy to overcome this, is based on the premise that there is no trust in the assets and actors that are connected components when configuring co

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Grytsenko, Ruslan. "Components of the process of institutionalizing trust in the financial and banking sector." Fìnansi Ukraïni 2024, no. 9 (2024): 23–39. https://doi.org/10.33763/finukr2024.09.023.

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Introduction. The current crisis causes shifts in the structure and functions of economic systems that are accompanied by a decrease in the level of trust to the state, to the banking system and financial institutions. When governments, central banks and financial institutions are unable to recover the necessary level of trust on national and global markets, they try to facilitate access to financial resources through quantitative easing measures, but the results of these actions are not effective if they are carried out without appropriate actions aimed at ensuring the necessary level of trus

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Brychko, Maryna, and Veronika Litovtseva. "SIMULATION MODEL OF MULTI-CHANNEL INTERSECTORAL TRANSFER OF BEHAVIOURAL ATTRACTORS FOR MACROECONOMIC STABILITY OF THE COUNTRY." INNOVATIVE ECONOMY, no. 2 (2023): 21–33. http://dx.doi.org/10.37332/2309-1533.2023.2.3.

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Purpose. The purpose of the research is to develop a cognitive model of the behaviour of the social and economic system, which explains the causal mechanism between the development of the financial and public sectors using the concept of trust. Methodology of research. The research utilized general scientific methods, including dialectical analysis and synthesis, to determine the main variables of the model. The fuzzy Delphi method was employed to transform linguistic variables and determine the weight of each variable. FCM analysis facilitated the translation of the complex model's graphical

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Chikezie Paul-Mikki Ewim, Mobolaji Olalekan Komolafe, Onyinye Gift Ejike, Edith Ebele Agu, and Ifeanyi Chukwunonso Okeke. "A trust-building model for financial advisory services in Nigeria’s investment sector." International Journal of Applied Research in Social Sciences 6, no. 9 (2024): 2276–92. http://dx.doi.org/10.51594/ijarss.v6i9.1591.

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The financial advisory sector in Nigeria, while pivotal for guiding investors and enhancing market efficiency, faces significant challenges related to trust. This paper presents a comprehensive trust-building model aimed at addressing the trust deficit within Nigeria’s investment sector. The model proposes a multifaceted approach to enhance trust through improved transparency, accountability, regulatory reforms, and client education. Trust is a crucial element in financial advisory services, influencing investor confidence and market stability. In Nigeria, historical issues such as regulatory

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Brychko, Maryna, Tetyana Vasilyeva, Zuzana Rowland, and Serhiy Lyeonov. "Does the real estate market behavior predict the trust crisis in the financial sector? The case of the ECB and the Euro." Equilibrium 16, no. 4 (2021): 711–40. http://dx.doi.org/10.24136/eq.2021.026.

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Research background: Based on the history of financial crises, real estate market behavior could be thought of as a key benchmark of trust shifts in the financial sector of the economy. Plunging real estate asset prices accompanied by the financial "bubbles" explosion could be viewed as the harbinger ? even the cause ? of the public trust crash in the financial sector. Purpose of the article: This study intends to assess the extent to which the real estate market behavior determinants, along with financial sector consumers' feelings, are able to predict trust crises in the financial sect

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Brychko, Maryna, and Veronika Litovtseva. "Bibliometric analysis of scientific research on trust in the financial sector of the economy." Herald of Economics, no. 4 (March 16, 2022): 69. http://dx.doi.org/10.35774/visnyk2021.04.067.

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Introduction. Trust in the financial sector of the economy affects the coherence of the financial system and macroeconomic stability. In this regard, it is essential to provide a thorough methodological basis that will be the basis for studying this concept. The multifaceted nature of the researched concept presupposes multilevel bibliometric analysis based on analytical tools ScopusTools, Google Trends, and VOSviewer.Prupose. The study aims to conduct a multilevel bibliometric analysis of research on trust in the financial sector.Methods. The methodological basis of the study is a set of scie

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Mwange, Austin, and Moonga Mumba. "Perceived Trust and Digital Financial Inclusion in Zambia’s Informal Markets: Mediating and Moderating Role of Digital Financial Literacy and Digital Financial Efficacy." African Journal of Commercial Studies 6, no. 2 (2025): 99–105. https://doi.org/10.59413/ajocs/v6.i2.9.

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The aim of the research was to examine the effects of perceived trust on digital financial inclusion mediated by financial self-efficacy and moderated by digital financial literacy. The research focused on informal market traders at the Lusaka City Market. The explanatory research design was employed. Data was gathered using Likert-based structured questionnaires administered to a sample of 361 informal market traders. The stratified random sampling technique was employed. Data was analysed using the Hayes’ PROCESS version 4.2. The study found that perceived trust has significant positive impa

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Fong, Joelle H., and Zeewan Lee. "Trust in Financial Institutions and Demand for Financial Advice." Journal of Financial Counseling and Planning 34, no. 1 (2023): 81–95. http://dx.doi.org/10.1891/jfcp-2021-0054.

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This article examines the effect of financial trust on the demand for financial advice in Singapore. Using a general population sample, we study how consumers’ trust in financial institutions impacts both their advice-seeking and advice-adopting behaviors. Only 4 in 10 respondents state that they usually seek (or adopt) advice from a financial advisor before investing their savings. We find that financial trust is a strong predictor of both behavioral outcomes, even after accounting for endogeneity and a number of covariates. Furthermore, the estimated effect of financial trust on adopt advice

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Laboureix, Dominique, and Mark Pozlep. "Building trust to prevent banking crises." Financial Stability Review, Issue 45 (Autumn 2023) (December 4, 2023): 9–21. http://dx.doi.org/10.53479/36153.

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Banking crises are a feature of the modern financial system. However, their impact and probability can be mitigated by building trust in the banking sector. This is primarily achieved by banks themselves. However, with vigilant ex-ante monitoring and swift and decisive action when a banking crisis emerges, regulators can shore up trust in the banking sector. The Single Resolution Board, as the banking union’s central resolution authority, is a key element of the post-global financial crisis regulatory framework and has been promoting trust in the banking sector by making banks more resolvable.

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Lazutina, Daria V., Elena P. Danilova, and Vladimir A. Davydenko. "Trust Problems in the Financial Sector of the Economy." Tyumen State University Herald. Social, Economic, and Law Research 3, no. 3 (2017): 273–95. http://dx.doi.org/10.21684/2411-7897-2017-3-3-273-295.

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Lavanya, Vannala, and Dr Raja Sankaran. "Impact of Blockchain Technology in the Financial Sector." Shanlax International Journal of Management 9, S1-Feb (2022): 270–81. http://dx.doi.org/10.34293/management.v9is1.4868.

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Purpose: The purpose of the study was to examine the factors influencing the adoption of Blockchain Technology in Financial Sector in India. For this study, four factors namely, Regulatory Support, Trust, Social Influence, Perceived Usefulness, and Design were used to determine the consumer perception of Blockchain Technology in India.Methodology/Approach: An online survey was used to collect data from 161 consumers performing financial transactions in India. IBM SPSS and IBM SPSS AMOS were used to test the conceptual model and to validate and statistically analyze the results.Findings: The fa

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Suley, William, and Kevin Getii Moranga. "Indirect investment and financial performance of the real estate sector in Nairobi County Kenya." Bussecon Review of Finance & Banking (2687-2501) 2, no. 1 (2020): 29–38. http://dx.doi.org/10.36096/brfb.v2i1.145.

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The purpose of this study was to assess the effect of indirect investment on the performance of real estate in Nairobi County Kenya. The independent variables for indirect investment were: investment trusts, exchange-traded funds, commingled funds, and infrastructure funds. The dependent variable was the performance of real estate in Nairobi County Kenya. Secondary data was collected from the real estate’s online sources and some from the company offices and analyzed using multiple regression analysis. Both descriptive statistics and inferential statistics were determined. The study was only a

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Suley Menges, William, and Kevin Getii Moranga. "Indirect investment and financial performance of the real estate sector in Nairobi county Kenya." International Journal of Business Ecosystem & Strategy (2687-2293) 1, no. 4 (2019): 09–18. http://dx.doi.org/10.36096/ijbes.v1i4.285.

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The purpose of this study was to assess the effect of indirect investment on the performance of real estate in Nairobi County Kenya. The independent variables for indirect investment were: investment trusts, exchange-traded funds, commingled funds, and infrastructure funds. The dependent variable was the performance of real estate in Nairobi County Kenya. Secondary data was collected from the real estate’s online sources and some from the company offices and analyzed using multiple regression analysis. Both descriptive statistics and inferential statistics were determined. The study was only a

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Brathwaite, A. "Bank & Trust Companies Legislation - Regulation of Trusts used by the Offshore Financial Sector." Trusts & Trustees 3, no. 8 (1997): 23–28. http://dx.doi.org/10.1093/tandt/3.8.23.

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Abubakar, Lastuti, and Tri Handayani. "INTEGRATED ALTERNATIVE DISPUTE RESOLUTION INSTITUTIONS IN THE FINANCIAL SERVICES SECTOR: DISPUTE RESOLUTION EFFORTS IN CONSUMER PROTECTION FRAMEWORK." Yustisia Jurnal Hukum 10, no. 1 (2021): 32. http://dx.doi.org/10.20961/yustisia.v10i1.48684.

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<em>This study examines and analyzes the legal implications of strengthening the integrated Alternative Dispute Resolution Institutions in the Financial Services Sector regulations. This study applies a normative juridical approach with descriptive-analytical research specifications. The data are analyzed using qualitative juridical analysis. Results show that: an Integrated Alternative Dispute Resolution Institutions in the Financial Services Sector is a dispute resolution institution that is in accordance with the characteristics of the financial services sector as an agent of trust an

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Wilson Wilson, Charles Yulian, Ricky Irwanto, Freddy Angtonius, Paulus Young Siahaan, and Joosten Ng. "Analisis Implementasi Teknologi Blockchain dalam Meningkatkan Transparansi dan Kepercayaan di Sektor Keuangan di Indonesia." Jurnal Sistem Informasi dan Ilmu Komputer 2, no. 4 (2024): 09–31. http://dx.doi.org/10.59581/jusiik-widyakarya.v2i4.4158.

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The background of this study is based on the challenges currently being faced by the Indonesian financial sector in terms of transparency and trust. Various cases that often occur such as data manipulation, fraud, and lack of accountability in the financial transaction process have drastically reduced public trust in financial institutions. Blockchain technology here is present as one of the potential solutions to overcome this problem, by offering a decentralized, transparent, and immutable financial recording system. This study aims to analyze the implementation of blockchain technology in i

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ILYICHEV , MIKHAIL. "FORMATION OF TRUST IN THE FINANCIAL MARKET BY ECONOMIC INSTITUTIONS." Economic Problems and Legal Practice 18, no. 3 (2022): 39–50. http://dx.doi.org/10.33693/2541-8025-2022-18-3-39-50.

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This article is a continuation of the study of the problem of trust in the financial market, raised in the article «Formation of trust in the financial market: to the theory of the issue», published in the journal «Problems of Economics and Legal Practice» No. 2, 2022. This article uses a dialectical approach to identify the essence of the phenomenon of trust in the financial market. The author analyzes the process of trust formation by economic and public institutions in the financial market and gives recommendations on the formation of trust in the Russian financial market, which would contr

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Oppusunggu, Lis Sintha, Suwarno Suwarno, Purwatiningsih Lisdiono, and Moermahadi Soerja Djanegara. "Quantitative analysis of the impact of electronic banking on the financial performance of rural banks in Indonesia." International Journal of Data and Network Science 8, no. 2 (2024): 1179–86. http://dx.doi.org/10.5267/j.ijdns.2023.11.016.

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The rapid growth of electronic transactions has transformed the landscape of many industries, especially in the banking sector. This digitalization growth has brought about the need to understand the impact of the adoption of electronic banking in rural banks on the financial performance of rural banks in Indonesia. The aim of this research is to analyze the extent to which the adoption of e-banking influences consumer electronic trust (e-trust) and financial performance. The research method used is quantitative, involving data collection through questionnaires. Respondents in this study are m

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Nyéki, Emőke, and Márta Juhász. "The Impact of Trust-Building Leadership Behaviour at Selected Organisations in the Financial Sector." Financial and Economic Review 23, no. 3 (2024): 140–70. http://dx.doi.org/10.33893/fer.23.3.140.

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The study investigates the extent to which trust is reflected in managers’ behaviour in treating employees and how this is perceived by subordinates. Our analysis was conducted using the Pearson’s chi-square test and tests determining the likelihood ratio and linear relationship. Analysing the responses of a total of 556 employees from four financial organisations, we examined how managers can build trust with their employees and how, beyond the treatment by managers, the degree of change perceived within the organisation and the attitude of trust in employees affected employee engagement. The

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Seguí-Mas, Elies, Fernando Polo-Garrido, and Helena Bollas-Araya. "Sustainability Assurance in Socially-Sensitive Sectors: A Worldwide Analysis of the Financial Services Industry." Sustainability 10, no. 8 (2018): 2777. http://dx.doi.org/10.3390/su10082777.

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Sustainability reporting and assurance have considerably increased in the last decades. Among different sectors, ‘sensitive sectors’ attracted the attention of many academics. However, most of research works were focused only on ‘environmentally-sensitive sectors’. Therefore, after the loss of trust caused by the lack of transparency due to the crisis, ‘socially-sensitive sectors’ as financial services sector needs to strengthen users’ confidence in the credibility of their reported activities. The aim of this paper is to assess assurance practices worldwide in one of the main ‘socially-sensit

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Trippner, Paweł. "Appraisal of Financial Situation of the Polish Banking Sector from 2008 to 2012." Management 17, no. 2 (2013): 177–89. http://dx.doi.org/10.2478/manment-2013-0064.

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Summary Appraisal of Financial Situation of the Polish Banking Sector from 2008 to 2012 The banking system is a very important element of the financial system of a country. As institutions of public trust, banks play a crucial role in the process of transforming savings into investments, which directly affects the country’s economic development. Maintaining the banking sector in a good financial condition guarantees stability of the financial system and economic development of Poland. The article aims to present the essence of operations of banks as financial institutions, present their role i

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Rautiainen, Antti, and Vilma Luoma-aho. "Reputation and financial reporting in Finnish public organizations." Journal of Public Budgeting, Accounting & Financial Management 33, no. 4 (2021): 487–511. http://dx.doi.org/10.1108/jpbafm-10-2020-0179.

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PurposeThis article analyzes the links between financial reports and reputation in the context of Finnish public sector organizations. In general, the paper discusses the accounting treatment of intangible and tangible assets and the quality and relevance of public sector financial reporting.Design/methodology/approachFor data, we combine three data sets: financial statement information of eight anonymous Finnish public organizations, the results of a reputation survey among their key stakeholders (N = 914) and a sample of the social media sentiment around the organizations.FindingsOur finding

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Nagańska, Aleksandra, and Stanisław Cichocki. "Can People Trust What They Don‘t Understand? Role of Language and Trust for Financial Inclusion." Central European Economic Journal 9, no. 56 (2022): 132–57. http://dx.doi.org/10.2478/ceej-2022-0009.

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Abstract The aim of this paper is to look at determinants of financial inclusion through the lens of comprehension of financial concepts and financial language. Specifically, we are interested in which factors are important should this comprehension be absent. We show that, in the context of finance, communication is an important transmission channel through which individuals are encouraged or discouraged to participate in the financial system. We argue that the unfamiliarity with products and the complexity of language used in the banking sector tend to limit trust granted to financial instit

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Wang, Wenjing, and Arthur S. Guarino. "Crisis Management Strategy in Handling Financial Sector Scandals in the Digital Transformation Era." International Journal of Economics and Financial Research, no. 73 (August 28, 2021): 115–31. http://dx.doi.org/10.32861/ijefr.73.115.131.

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This paper provides empirical evidence of how scandals could affect financial institutions in terms of market stock price, yearly returns, and the length of time it took to regain the public’s trust and ultimately recover in the long run. Moreover, we carefully examine the importance of dealing with crisis management in the digital transformation era’s financial service sector. We specialize in crisis management, which aims to mitigate the destruction of companies’ public crises in existence. Finally, based upon investigating scandals in public and private financial sectors in the United State

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Nikolić, Ljubica. "Modern financial technologies and traditional banking." Zbornik radova Pravnog fakulteta Nis 62, no. 100 (2023): 125–42. http://dx.doi.org/10.5937/zrpfn0-47158.

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Contemporary financial technologies (FinTech) have revolutionized the world of finance, improved the operations of traditional financial institutions and created a new environment in which banks are no longer the only providers of financial services. Today, competition in the banking sector includes banks' competition with new FinTech companies and digital decentralized financial (DeFI) sectors. In the future, the financial sector will generate new technological innovations, trust in traditional (TradFi) and decentralized financial (DeFi) sectors, as well as a new attitude of monetary authorit

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Ezugwu, C. S., and B. C. Agbaji. "Examining the Role of Co-Operatives in Increasing Citizens Participation in Micro-Pension Scheme: Focus on Informal Sector in Enugu State." International Journal of Accounting and Financial Risk Management 5, no. 2 (2024): 1–15. https://doi.org/10.5281/zenodo.13990379.

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This study investigates the role of cooperatives in enhancing citizen participation in the micro-pension scheme within the informal sector of Enugu State. Given the significant portion of informal sector workers lacking formal pension coverage, the research aims to evaluate how cooperatives can effectively bridge this gap. Employing a sample of 500 respondents, the study examines various factors influencing participation, including awareness, financial constraints, and trust in cooperatives. The findings reveal a low level of awareness and participation among respondents, coupled with barriers

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Krylov, G. O., and V. M. Seleznev. "Current State and Development Trends of blockchain Technology in the Financial Sector." Finance: Theory and Practice 23, no. 6 (2019): 26–35. http://dx.doi.org/10.26794/2587-5671-2019-23-6-26-35.

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The article analyzes the main reasons for the slow adoption of blockchain technology, in particular, in the financial sector. The authors critically analyzed the main declared properties of blockchain technologies: trust, security, decentralization, immutable data storage, lack of intermediaries, hardware protection against attacks, and openness. The aim of the study are to show that these blockchain properties are overestimated, the expectations of its adoption are inflated, and the delays in its adaptation outside of cryptocurrencies, in particular, in the financial sector, are natural. The

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Asly, Ishaq, and Driss Essabbar. "Blockchain’s Impact on Morocco’s Financial Sector: Opportunities and Challenges." ITM Web of Conferences 69 (2024): 01001. https://doi.org/10.1051/itmconf/20246901001.

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The adoption of emerging technologies in the finance industry, such as blockchain, promises to provide new perspectives on data security and business processes. This advanced innovation paves the way for unprecedented financial and organizational optimization, transforming not only processes and structures, but also fundamental paradigms of trust and knowledge. The financial industry faces numerous challenges in combating fraud and embezzlement, due to the complexity and scale of its operations. Therefore, the infrastructure provided by the blockchain system helps reduce costs related to inter

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Parajuli, Devendra, Gyan Mani Adhikari, and Ganesh Bhattarai. "Drivers of Intention to Adopt Fintech: A Study in the Urban Sector." Financial Markets, Institutions and Risks 8, no. 3 (2024): 80–97. http://dx.doi.org/10.61093/fmir.8(3).80-97.2024.

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Global Financial Technology adoption grew from 33% in 2017 to 64% in 2019, and in Nepal, Fintech users surged by 207.41% from 6.48 million in 2020 to 19.92 million in 2023, significantly influenced by the COVID-19 epidemic. Despite numerous studies on Financial Technology adoption globally, research on drivers of adoption intention, particularly incorporating mediation and moderation effects across various sectors of urban areas of Nepal, remains limited. Thus, this study examines the drivers of intention to adopt Financial Technology among urban Nepalese in Kathmandu Valley using the Technolo

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Andri Prabu and Siti Nurhaliza. "Digital Transformation in the Financial Sector: Implications for Consumer Trust and Security." International Journal of Economics, Commerce, and Management 1, no. 1 (2023): 10–14. http://dx.doi.org/10.62951/ijecm.v1i1.303.

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The financial sector is undergoing rapid digital transformation, driven by innovations in digital banking, fintech, and AI-driven solutions. This transformation has significant implications for consumer trust and data security. This paper explores the impact of these technological advancements on customer confidence in financial institutions, especially in light of recent data breaches and cybersecurity threats. By analyzing regulatory responses and cybersecurity frameworks, the study emphasizes the critical need for robust protections to build and maintain consumer trust in digital finance. F

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D, Harish, R. Vennila, and Rajith Kumar H B. "The Role of Fintech and Its Influence on Transforming Retailers from Informal Financial Sector to Formal Financial Sector." International Journal of Research and Review 11, no. 7 (2024): 458–70. http://dx.doi.org/10.52403/ijrr.20240749.

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The rapid advancement of financial technology (fintech) is playing a pivotal role in transforming retailers from the informal financial sector to the formal financial sector. This paper explores the transformative role of financial technology (fintech) in promoting financial inclusion among retailers, particularly those operating within the informal financial sector. The study highlights key fintech innovations such as mobile payments, digital wallets, online banking, microfinancing platforms, Point-of-Sale (POS) systems, and digital bookkeeping. These technologies provide enhanced access to c

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Rouf, Md Abdur, Humaira Begum, and Md Asaduzzaman Babu. "Customer Trust and Satisfaction: Insights from Mobile Banking Sector in Bangladesh." International Journal of Science and Business 34, no. 1 (2024): 117–31. http://dx.doi.org/10.58970/ijsb.2339.

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The major objective of this study was to assess the level of customer satisfaction, with a specific focus on mediating role of trust on customer satisfaction. The study obtained its findings through the application of a structured equation model (SEM) using Amos version 24, based on the responses provided by a sample of 384 users of mobile banking. The research conducted revealed that there is a notable and affirmative correlation between System Quality, Information Quality, and Service Quality, and the level of trust. Trust is a mediating factor that exerts positive and significant effects on

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Alamsyah, Fergyanto E. Gunawan, Mohammad Hamsal, and Viany Utami Tjhin. "The Influence of TAM, Perceived Risk, and Trust on the Financial Performance of Multi-finance Companies Utilizing GPS Tracker Applications." International Journal of Analysis and Applications 22 (October 31, 2024): 194. http://dx.doi.org/10.28924/2291-8639-22-2024-194.

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This study investigates the influence of the Technology Acceptance Model (TAM), perceived risk, and trust on the financial performance of multi-finance companies utilizing GPS tracker applications. As technology adoption in the multi-finance sector grows, understanding these factors becomes crucial for optimizing financial outcomes. A quantitative research design involved a cross-sectional survey of multi-finance companies using GPS tracker applications. Data were collected from 150 managers and financial officers through structured questionnaires. Structural Equation Modelling (SEM) was used

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Bhat, Suhail A., Mushtaq A. Darzi, and Shakir H. Parrey. "Antecedents of Customer Loyalty in Banking Sector: A Mediational Study." Vikalpa: The Journal for Decision Makers 43, no. 2 (2018): 92–105. http://dx.doi.org/10.1177/0256090918774697.

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Executive Summary The competition among the organizations is increasing continuously and there has been a rapid shift in the business process deliverance. Financial service firms are striving to improve their business processes by liaising with customers to survive and compete successfully. The literature has obstinately emphasized on the utmost importance of trust and loyalty to survive in the financial sector. This study aims to explore the role of customer knowledge management (CKM) and satisfaction as antecedents of customer trust in the retail banking sector. The causal relationships exis

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Chika Andora. "Peran Kepercayaan Memediasi Penggunaan Mobile Money terhadap Inklusi Keuangan pada Masyarakat Kabupaten Tanjung Jabung Timur." Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 3, no. 1 (2025): 113–33. https://doi.org/10.61132/nuansa.v3i1.1554.

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Transactions using mobile money currently have quite promising prospects in the financial sector and are expected to increase financial inclusion. Financial inclusion needs to be increased through the use of mobile money. However, trust also needs to be increased to support the use of mobile money. This research aims to determine the role of trust as an intervening variable in the use of mobile money on financial inclusion in society in East Tanjung Jabung Regency, Jambi, Indonesia. Data analysis was carried out using the Partial Least Square (PLS) method. The research results show that mobile

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Kulmie, Dayah Abdi. "Financial Crimes in Somali Public Sector: Causes and Consequences." International Journal of Economics and Finance 15, no. 4 (2023): 18. http://dx.doi.org/10.5539/ijef.v15n4p18.

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This study investigated financial crimes in Somali public sector. It intended to explicitly assess public workers&rsquo; perception of financial crimes, as well as the primary causes and effects of financial crimes in Somali Public Sector. A descriptive research approach was used in this study, and a questionnaire was used to gather data from 160 participants. This research was guided by the Fraud Triangle Theory and Fraud Dimond Theory which describe pressure, opportunity, rationalization and capability as key factors for conducting financial crimes. Although these elements have a signifi

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Yadav, Pooja, and Poonam Barha. "A Comparative Study of Trust and Loyalty among Citizens towards Government and Private Financial Institutions." INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN COMMERCE, MANAGEMENT & SOCIAL SCIENCE 08, no. 02(I) (2025): 98–102. https://doi.org/10.62823/ijarcmss/8.2(i).7428.

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Trust and loyalty are crucial elements to the financial behaviour of the citizens in any economy. This study presents a comparative analysis of the levels of trust and loyalty exhibited towards government financial institutions and private financial institutions. Using theoretical frameworks and secondary data available, surveys and academic literature, this paper explores how citizens perceive public versus private sector banks. Key drivers of trust and loyalty such as transparency, reliability, service quality, technological efficiency, ethical practices and unexpected crisis handling are ev

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Raza, Ali, Guangji Tong, Vasilii Erokhin, Alexey Bobryshev, Lyubov Chaykovskaya, and Natalya Malinovskaya. "Sustaining Performance of Wheat–Rice Farms in Pakistan: The Effects of Financial Literacy and Financial Inclusion." Sustainability 15, no. 9 (2023): 7045. http://dx.doi.org/10.3390/su15097045.

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The unceasingly augmenting emission of greenhouse gases (GHG) has contributed substantially to the degradation of the key environmental parameters and the deterioration of performance of the agricultural sector globally. The food insecurity problem has been aggravated consequently. Due to a variety of economic and social issues, many farmers in developing economies use low-efficient and environmentally unfriendly agricultural practices. Adopting innovative technologies and practices linked with sustainable farming remains a complex issue across the developing world. In particular, financial ex

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Shah, Urvi Naresh, and Mithilesh Gupta. "Loopholes in the Indian Banking System concerning Non-Performing Assets (NPAs) – A Case Study of “Axis Bank and HDFC Bank”." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 03 (2024): 1–9. http://dx.doi.org/10.55041/ijsrem29262.

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Abstract -The paper presents a comparative case analysis of two leading banks, Axis Bank and HDFC Bank. The rising tide of Non-Performing Assets (NPAs) in the banking sector is a major threat to financial stability and economic progress. The case study uncovered severe deficiencies in risk management, credit evaluation, and regulatory compliance, which have resulted in a considerable accumulation of Non-Performing Assets. The banks' exposure to economically sensitive sectors amplifies the impact of downturns on asset quality. The limitations in credit risk assessment underline the necessity fo

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Gillani, Syed Usman Ali, and Dr Abdul Ghafoor Awan. "Customer Loyalty in Financial Sector: A case study of Commercial Banks in Southern Punjab." International Journal of Accounting and Financial Reporting 1, no. 1 (2014): 587. http://dx.doi.org/10.5296/ijafr.v4i2.6870.

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By considering the intense competitiveness and prevalent challenges in the current business environment, organizations can’t survive just focusing on attracting and capturing new customer but they have to choose the strategy that help in retaining the existing customers and enhanced their loyalty to the organization. So, in the customer service based industry, satisfied customers are no longer suitable, and the businesses have to explore the new ways to flourish and promote the loyalty of customers. The current study hypothesize that customer loyalty is significantly affected by the customer s

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Wu, Keqiao. "Digital Transformation in the FinTech Sector." Highlights in Business, Economics and Management 10 (May 9, 2023): 243–48. http://dx.doi.org/10.54097/hbem.v10i.8047.

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This paper mainly analyzed the specific application of fintech technology in different aspects, and the changes this emerging technology can bring to people's lives. In terms of the payment system, the formation of oligopoly may lead to serious uneven market competition. Although clients with personal advisers are less likely to trust the services of robots, robo-advice can provide better investment advice to ordinary people and expand the benefit group. For P2P lending, this is a new lending model, eliminating the tedious steps and high fees of the middleman. Virtual currency as an original a

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Stiglitz, J. E. "Key Challenges Facing Modern Finance: Making the Financial Sector Serve Society." Finance: Theory and Practice 24, no. 2 (2020): 6–21. http://dx.doi.org/10.26794/2587-5671-2020-24-2-6-21.

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The purpose of this paper is to discuss the broad issue of how to make the financial sector serve society, at least serve it better than it has until now. Finance has been the centre of attention, for better or for worse, for more than a quartercentury, partly because of its increasing share of GDP, and partly because of the negative behaviour and activities of its professionals. The paper is divided into six parts. The first section concerns the necessity of stopping adverse behaviours (activities). Section II presents some measures aimed at encouraging positive activities and promoting posit

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Cipto, Rahajeng Cahyaning Putri. "Factors Affecting Consumer Confidence After a Cybercrime Incident and Evaluation of Recovery Measures by Financial Institutions." Journal of Business Crime 1, no. 1 (2025): 31–39. https://doi.org/10.70764/gdpu-jbc.2025.1(1)-04.

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Objective: This study aims to explore the factors that influence consumer trust in financial institutions after a cybercrime incident and evaluate the steps taken by financial institutions to restore that trust. Research Design & Methods: This research uses a qualitative method with a literature review approach. Data was collected from various sources, including academic journals, industry reports, and news articles relating to consumer trust, cybercrime, and recovery measures taken by financial institutions. Analysis was conducted thematically to identify key factors and the effectiveness

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Shah, Syed Asad Ali, and Syed Ali Mujtaba Zaidi. "Transforming Pakistan's Agriculture Sector through Fintech: Opportunities for Financial Inclusion and Sustainable Development." Global Sustainability Research 2, no. 3 (2023): 60–71. http://dx.doi.org/10.56556/gssr.v2i3.568.

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This study investigates how fintech solutions can increase financial inclusion for smallholder farmers and other stakeholders in Pakistan's agriculture sector. Using a thematic literature review, the study identifies effective and sustainable fintech solutions and explores the challenges and opportunities for scaling up these solutions. The study found that digital platforms for loans, payments, and market linkages have the potential to provide farmers with greater access to finance and other financial services. To promote financial inclusion, the study recommends that policymakers, investors,

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Siva Priya, Ch, and P. Venkateswara Rao. "Adoption of financial technology services for financial inclusion." MATEC Web of Conferences 392 (2024): 01048. http://dx.doi.org/10.1051/matecconf/202439201048.

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Technological advances have revolutionized financial sector leading to financial inclusion. However, there was a little focus on financial technology services in India. The present research intents to study the influences on financial technology services and the influence of fintech services on financial inclusion. Data were obtained from 258 respondents who use various fintech services. SEM was employed to analyze data. The study finds that ease of use, usefulness, trust, social influence, personal innovativeness and convenience shown a positive effect on usage beahaviour of fintech services.

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Cardoso, António, and Marta Cardoso. "Bank Reputation and Trust: Impact on Client Satisfaction and Loyalty for Portuguese Clients." Journal of Risk and Financial Management 17, no. 7 (2024): 277. http://dx.doi.org/10.3390/jrfm17070277.

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The aim of this article is to assess the most relevant factors influencing customer trust in the Portuguese banking sector following the Global Financial Crisis. It also aims to evaluate the impact of trust on satisfaction and satisfaction on loyalty. To address the research objectives and the hypotheses posed, a quantitative study with a descriptive design was conducted. Data was collected through an online survey administered to a sample of bank clients residing in Portugal. The findings indicate that respondents generally trust Portuguese banking institutions, although this trust has been a

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Balambigai Subramanian, Et al. "A Study on Financial Performance of Selected Public Sector Banks." International Journal on Recent and Innovation Trends in Computing and Communication 11, no. 9 (2024): 3181–85. http://dx.doi.org/10.17762/ijritcc.v11i9.9507.

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Public sector banks are those in which the government holds more than 50% of the total stock. The government formulates all the financial guidelines for public sector banks. The public sector banks operate under the government to inspire trust in the depositors that their money is safe. The aim of the study is to find out the financial performance of selected Public Sector Banks using ratio analysis. Tools used for the study Mean, F-test or ANOVA (Analysis of Variances). Conclusion of the study Public sector banks want to increase the management capability to increase the profits,ROE, EPS, ROI

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