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McDonald, Johnny Balman. "Customer Relationship Management Strategies at Historically Black Colleges and Universities." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4233.
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Historically Black colleges and university managers lack sufficient understanding of customer-relationship management strategies to create high enrollment rates leading to increased financial stability. The focus of this qualitative single case study was to explore customer-relationship management strategies managers use to improve financial performance from historically Black colleges and universities located within the state of Georgia with a student enrollment that exceeds 2,000 students. The conceptual framework for this study was the general system theory. Data were collected using semistructured interviews and employee handbooks. The data analysis consisted of compiling the data, disassembling the data into common codes, reassembling the data into themes, interpreting the meaning, and reporting the themes. The use of member checking and methodological triangulation increased the trustworthiness of the study. Themes that emerged were efficiencies with technology, student retention, and financial performance. Using up to date and effective technology including customer relationship management, and creating strategies to focus on student retention can help educational organizations improve their financial performance. The potential for social change includes the opportunity to increase the graduation and student retention rates to provide more opportunities for local business leaders and enhance the economic sustainability of local communities.
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Dewees, Bridget Pinckney. "Exploring Managerial Solutions for Faculty Satisfaction at Historically Black Colleges and Universities." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2532.
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American higher education in general, and Historically Black Colleges and Universities (HBCUs) in particular, have experienced a 30-year decline in faculty satisfaction, which has had a negative impact on overall institutional effectiveness. The purpose of this phenomenological case study was to explore managerial solutions for faculty satisfaction by applying Herzberg's 2-factor theory to the insights and experiences of 12 tenure-track faculty members at an HBCU in the southeastern United States. Data were collected through semistructured interviews. The results were sorted, coded, and organized using content analysis software into key Herzberg factors that influenced faculty satisfaction at the study site. Work conditions, institutional administration and policies, personal attainment, and the nature of work were the primary themes. One major cause of faculty dissatisfaction was difficulty in teaching underprepared students. The results suggest the institution should focus on faculty development initiatives for effective teaching strategies, develop a faculty on-boarding process, establish an administrative leadership program, and improve the tenure and promotion process. Upon their implementation, such initiatives will promote a positive ambiance at the study site and improve faculty satisfaction and, thus, overall institutional effectiveness. The results are also applicable to similar institutions aspiring to enhance, faculty performance, satisfaction, and organizational excellence. The results of this study also create positive social change by providing managerial research that contributes to the vibrancy of Historically Black Colleges and Universities.
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Urairat, Yamchuti Rau William Charles Padavil George. "Factors influencing academic achievement of business administration department students in Thai private higher education institutions." Normal, Ill. Illinois State University, 2002. http://wwwlib.umi.com/cr/ilstu/fullcit?p3064544.
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Thesis (Ph. D.)--Illinois State University, 2002.Title from title page screen, viewed January 26, 2006. Dissertation Committee: William C. Rau, George Padavil (co-chairs), James Palmer, Phyllis McCluskey-Titus. Includes bibliographical references (leaves 115-120) and abstract. Also available in print.
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Dean, Anthony Francis. "Australian universities in the information economy electronic commerce and the business of distance education /." Access electronically, 2004. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20050929.114913/index.html.
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Nyambandi, Fradreck. "Factors affecting the agility and implementation of business process management in a selected FET college in the Western Cape, South Africa." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2352.
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Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2016.The global business environment has for a number of years been changing progressively faster and as a result, organisations are concentrating on becoming more agile to survive the contemporary business environment. The educational institutions are un-spared from the fast, progressive change. This change is making it difficult for educational institutions to cope with the competitive environment, thereby affecting business agility and the implementation of Business Process Management (BPM). This study seeks to explore what factors are affecting the agility and implementation of Business Process Management at a Further Education and Training (FET) college. The researcher of this dissertation’s view of the world or ontology is that of subjectivism. The research design utilises an interpretivist approach with a qualitative paradigm orientation. Additionally, the study adopts an inductive approach or argument which upholds that true statements, one after the other, can lead to a probable accurate conclusion or theory. This research uses a case study where data is gathered from key management staff and IT experts at the FET College (FETC), using semi-structured questionnaires by means of interviews. An overview of the findings indicates a lack of resources, lack of conduciveness to the teaching and learning environment, lack of collaboration, outdated curriculum, and resistance to change as factors impeding the FETC’s ability to respond to the competitive environment and implementation of Business Process Management. The lack of capabilities, incorrect risk management, culture of change as well as non-alignment of business processes (BPs) with the vision of the FETC, are factors preventing the College from being more agile and creating value for its clients. Furthermore, there is a high misuse of the registration and bursary processes by students. To conclude, the FETC needs to find alternative means besides the main source—government—to source resources. The FETC needs to be more agile and flexible in order to retain clients and remain sustainable in the industry. Furthermore, the FETC needs to improve on its business processes (BPs) and physical security. It is recommended that the FETC manages the correct risks in order to change and remain competitive in the industry. The FET environment necessitates interconnected registration and bursary processes to optimise the use of resources. The registration processes need to be re-engineered in order to facilitate early registration. Security needs to be improved and effective strategic management put in place.
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Lombard, Christoffel Nicolaas. "The application of strategic merger principles in South African post-school institutions in the Western Cape." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50118.
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Thesis (MBA)--Stellenbosch University, 2004.ENGLISH ABSTRACT: The study has dealt with the application of strategic management principles in South-African post-school institutions in the Western Cape, starting with a comprehensive overview of the post- school sector in the Western Cape and the motivations for the mergers. A literature study reviewed recent merger experience in commerce and education both internationally and in the South African context from which a generic merger strategy was distilled. A measuring instrument was compiled, based on the generic merger strategy and applied to post-school and higher education institutions in the Western Cape. Responses were evaluated in terms of defined hypotheses. Respondents to the study indicated that merger best practice strategy was not followed in the Western Cape, that there were no significant differences between the experiences of the Higher Education Institutions (HEls) and Further Education and Training Colleges (FETs), that HEls do not take cognisance of the external environment whilst FETs do take cognisance of the external environment relating to competition, and that a generic merger strategy is viable when used in conjunction with consultants, sharing experiences with others and following an ad hoc approach.
AFRIKAANSE OPSOMMING: Die studie handel oor die toepassing van strategiese bestuursbeginsels in die Suid-Afrikaanse naskoolse instansies van die Wes-Kaap, beginnende met 'n omvattende oorsig van die na-skoolse sektor in die Wes-Kaap asook die motivering vir die samesmeltings. In 'n literatuurstudie is onlangse samesmeltings in beide die handels- en onderwyssektore, beide internasionaal en in die Suid-Afrikaanse konteks ondersoek waaruit 'n generiese samesmeltingstrategie ontwikkel is. 'n Meetinstrument is saamgestel uit die generiese samesmeltingsstrategie en aan responente in die na-skoolse en hoër onderwysinstansies in die Wes-Kaap' versprei. Response is be-oordeel aan die hand van gedefinieerde hipoteses. Respondente het aangedui dat beste praktyk samesmeltingstrategie nie in die Wes-Kaap gevolg is nie, dat daar geen beduidende verskille bestaan tussen die ervaring van Hoër Ondewys en Verdere Onderwys nie, dat Hoêr Onderwys nie ag slaan op die eksterne omgewing nie terwyl die Verdere Onderwys dit wel doen ten opsigte van kompetisie, en dat 'n generiese samesmeltingstrategie lewensvatbaar is so lank dit gebruik word in kombinasie met 'n konsultant, die uitruil van ervaring met ander en die volg van 'n ad hoc benadering.
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Brooks, Mathys Johannes. "Die invloed van finansiele bestuur op entrepreneuriese gedrag in die kernbesigheid van akademiese instellings." Thesis, Stellenbosch : University of Stellenbosch, 2007. http://hdl.handle.net/10019.1/4907.
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Thesis (MBA (Business Management))--University of Stellenbosch, 2007.AFRIKAANSE OPSOMMING: Instellings vir hoër onderwys is unieke organisasies deurdat hul grootste groep kliënte verdeel is in twee heterogene groepe met uiteenlopende behoeftes naamlik die staat en die algemene publiek. Hierdie twee primêre kliënte is onderskeidelik verantwoordelik vir die sogenaamde eerste- en tweede-geldstrome van hoër onderwysinstellings. Weens reële afname van die staat se spandering aan hoër onderwysinstellings en die swak kompeterende salarisse van werknemers in universiteite met die privaatsektor, het daar toenemend druk ontstaan om alternatiewe inkomstebronne te ondersoek (sogenaamde derde-geldstroominkomste). Wêreldwyd fokus universiteite op derde-geldstroomaktiwiteite ten einde hul finansiële posisie te versterk. Hierdie situasie het aanleiding gegee tot die vraagstuk oor waar akademici se voorkeur is om hul entrepreneuriese energie te fokus, wat motiveer akademici om hul tyd op sekere aktiwiteite te spandeer en meer spesifiek watter rol speel die finansiële ingesteldheid van die instelling ten einde hierdie gedrag te bestuur? Hierdie studie toon aan dat akademiese instellings wat deur winsgewende verwante finansiële besigheidbeginsels bestuur word wel hoër entrepreneuriese gedrag in die hoofstroomaktiwiteite van die instelling kan toon. Kwalitatiewe en kwantitatiewe navorsingsbenaderings is gebruik om die hipotese te toets, met spesifieke fokus op die Fakulteite Ekonomiese en Bestuurswetenskappe van elke instelling. Drie van die vyf instellings wat ondersoek is het hierdie verband getoon, terwyl een instelling met duidelike redes nie hierdie verband bevestig nie. Die uitkoms van die studie toon ook rede tot omsigtigheid aangesien dit ook daarop dui dat hoër finansiële ingesteldheid nie noodwendig entrepreneurskap in die hoofstroomaktiwiteite bevorder nie, wat die vermoede versterk dat hierdie 'n baie komplekser vraagstuk is as slegs 'n twee-veranderlike probleem. Die doel van die verslag is om hoër onderwysinstellings wat slaag om die stagnering van inkomstestrome uit hul kernbesigheidsakriwiteite die hoof te bied deur finansiële modelle te ontwikkel wat akademici sal aanspoor om hul entrepreneuriese energie op laasgenoemde aktiwiteite te fokus. Die finansiële besigheidsbeginsels waarbinne die konteks van hoër onderwysinstellings van toepassing is en as indikators vir die ondersoek gebruik is, behels onder andere insentiefgebaseerde begrotingsmodelle, deursigtigheid, billikheid, delegering van verantwoordelikheid en goeie bestuursinligtingstelsels. Hierdie studie ontken nie dat ander indikatore ook 'n bepalende rol speel in die gedrag van akademici nie. Akademiese puriste is egter baie pessimisties oor die aanwending van meer suiwer finansiële besigheidsbeginsels in akademiese instellings meestal weens vrese in eie belang. Die studie bevestig egter dat die topbestuur van hoër onderwysinstellings wel finansiële bestuursbeginsels kan aanwend om entrepreneurskap aan te moedig in kernbesigheidaktiwiteite en sodoende finansiële volhoubaarheid te verseker op die langtermyn.
ENGLISH ABSTRACT: Higher education institutions are unique organisations in that their largest group of clients are divided into two heterogeneous groups with differing needs, namely government and the general public. These two primary clients are respectively responsible for the so-called first and second income streams of higher education institutions. As a result of the decline of government's spending, in real terms, on higher education institutions and the poor competitive salaries of employees in universities relative to the private sector, there is mounting pressure to investigate alternative income sources (the so-called third income stream). Globally, universities focus on third income stream activities in order to improve their financial health. This situation has given rise to the question relating to the preference of academics of where to focus their entrepreneurial energy, what motivates academics to spend time on certain activities and more specifically, what role the financial attitude of the institution plays to manage this behaviour. This study reveals that academic institutions that are managed on profit related financial business principles, can show higher entrepreneurial behaviour in the main stream activities of the institution. Qualitative and quantitative research approaches were used to test the hypothesis with a specific focus on the faculties of Economics and Management Sciences of each institution. Three of the five institutions that were investigated revealed this relationship, while one has obvious reasons for not confirming the relationship. However the study also gives a warning in that financial attitude does not imply entrepreneurial activity in mainstream activities automatically. This enforces the suspicion that the quest of this research is far more complex than just a two variable problem. The objective of this report is to challenge higher education institutions to overcome the stagnation of income streams of their core business activities through the development of financial models that will motivate academics to focus their entrepreneurial energy on the latter activities. The financial business principles that are relevant within the context of higher education institutions and were used as indicators for this investigation include, amongst others, incentive based budget models, transparency, fairness, delegating of responsibility and sound management information systems. This study does not deny that other indicators also play a significant role in the behaviour of academics. Academic purists are, however, very pessimistic about the application of pure financial principles in academic institutions, most often, to protect their own interests. The study however, confirms that the top management of higher academic institutions can in fact apply financial management principles to motivate entrepreneurship in core business activities and thus ensure long-term financial sustainability.
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Gaika, Nandipha Gloria. "The development of effective promotional strategies to market public FET/Technical Colleges in the Eastern Cape Province." Thesis, Port Elizabeth Technikon, 2002. http://hdl.handle.net/10948/d1006191.
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Education is a powerful and pervasive agent of change. Therefore, it is the key to unlock the doors to development and modernisation. Currently, business and communities knowledge very little about what the FET/Technical College is offering and its importance to the society as whole. Therefore there is a great need to market the technical sector so that the community is knowledgeable about the FET/Technical Colleges. The research conducted focuses on which promotional strategies are effective in marketing the FET Colleges. In order to make technical college students marketable it is necessary to market the institutions effectively so that all the stakeholders can be aware of what technical colleges can offer. Because of high competition in this industry, it is of vital importance not to be out-marketed by competitors by keeping abreast of new trends in promotional strategies. In order to obtain more relevant information about promotional strategies a literature study was conducted to develop a questionnaire to survey the importance of promotional strategies and determine which promotional strategies are being used by the FET Colleges. The East-London, Queenstown and Ezibeleni Public FET Colleges form the respondents. From each college five academic staff, two management members and five students formed the respondents. Community members, business community members, the Department of Education and the Department of Labour representatives were also included in the sample from each of the selected FET Colleges. The findings of the survey revealed the high level of agreement in terms of the importance of the promotional strategies identified in the literature study with the exception of some promotional strategies, which were identified as not compatible with the FET target market. The study recommended that further research be done on a larger sample size focusing on particular stakeholders eg. students of the FET Colleges in a specific area.
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Sherlock, Jeffrey F. "The assessment of student learning outcomes in management and business-related adult accelerated degree completion programs in the Coalition for Christian Colleges and Universities." Virtual Press, 1997. http://liblink.bsu.edu/uhtbin/catkey/1063414.
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The purpose of this study was to document and analyze the current state of student learning outcomes assessment by administrators in adult accelerated degree completion programs (AADCPs) in management and business-related majors within the Coalition for Christian Colleges and Universities (CCCU). The study was descriptive in nature; it described the various methods employed by administrators to determine what adults in their accelerated degree completion programs have learned in their course of study.The study found that assessment in AADCPs is influenced by a variety of internal and external bodies. Regional accreditation associations, AADCP faculty, college/university faculty, and non-AADCP faculty exercise influence on assessment processes and practices. AADCP administrators do not have a clear consensus regarding the influence of state education oversight bodies on assessment practices and processes.AADCPs use a variety of methods to assess student outcomes and to evaluate the effectiveness of individual courses. Assessment methods used in AADCPs include: student surveys/course evaluations, summary projects/papers, weekly assignments (graded or for discussion only), faculty assessment of group and/or individual outcomes, and final exams. More than half the AADCPs in this study utilize three or more persons to review outcomes of individual courses.AADCPs use a variety of assessment methods to evaluate overall program effectiveness. Assessment instruments include: student attitudinal surveys, capstone research projects, internally and externally-developed instruments, faculty and employer surveys, and standardized tests. Assessment instruments designed to measure cognitive outcomes (e.g., ETS Major Field Test in Business) are not widely used in CCCU AADCPs. Nearly three quarters of the AADCPs in this study utilize three or more persons to review assessment of program effectiveness.Results of this study indicate that many AADCPs are making substantial attempts to assess outcomes of individual courses and of their programs using multiple assessment instruments and multiple reviewers. However, assessment efforts tend to focus on affective and behavioral outcomes rather than cognitive, content outcomes. Few AADCPs in the CCCU are giving serious attention to the assessment of cognitive outcomes. More research based on the findings of this study are suggested.Department of Educational Leadership
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Huang, Cheng-Chiou. "Assessing the Leadership Styles and Total Quality Leadership Behaviors of Presidents of Four-Year Universities and Colleges that have Implemented the Principles of Total Quality Management." The Ohio State University, 1994. http://rave.ohiolink.edu/etdc/view?acc_num=osu1392972035.
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Bakker, Hans-Peter. "Managing corporate identity at the University of Stellenbosch." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/49389.
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Thesis (MBA)--Stellenbosch University, 2001.ENGLISH ABSTRACT: The University of Stellenbosch is a proud institution with a proud tradition. It delivers graduates and research that can compete with the world's best. It is facing a landscape that is becoming increasingly competitive, and higher education institutions in South Africa are only now discovering the need and value of sound marketing principles. The University consists of 11 faculties and more that 100 departments. Out of those faculties and departments many other operating entities have grown. Entities such as the Institute for Winebiotechnology, the Bureau for Economic Research, the University of Stellenbosch Printers and the Graduate School of Business, to name but a few. Each of these have over time developed strong individual identities. In virtually all cases the link with the University has not been severed, and in many instances the association has been beneficial to both the University and the operating entity. As the environment becomes more competitive and as universities compete for shrinking financial resources, issues such as high media costs and effective communication become more important. One way of ensuring economy of scale in communication is to co-ordinate the visual identity of an institution. At the University of Stellenbosch the visual presentation of its various operating entities has not been coordinated, resulting in vast inconsistencies with regard to the institution's visual communication. Apart from failing to achieve economies of scale in communication, such a situation will also, inevitably, lead to confusion among the institution's target audiences. This project assesses the situation and develops a model according to which the University and its operating entities can coordinate their visual communication. It is expected that this model will stimulate discussion and that it may lead to implementation as soon as possible. Once the framework for managing corporate identity is in place, a great deal of work will be required to bring the communications process in line with the objectives of the institution and the requirements of its corporate identity strategy. This report is intended as starting point in the process that will lead to effective and optimal corporate identity management at the University of Stellenbosch.
AFRIKAANSE OPSOMMING: Die Universiteit van Stellenbosch is 'n instelling met 'n trotse tradisie. Hy lewer graduadi en navorsing wat met die bestes ter wêreld kan meeding. Die Universiteit bestaan in 'n omgewing wat toenemend kompeterend is, en hoër onderwys instellings begin nou eers die waarde besef van effektiewe bemarking. Die Universiteit bestaan uit 11 fakulteite en meer as 100 akademiese departemente. Vanuit hierdie fakulteite en departemente het menige ander bedryfseenhede ontwikkel. Eenhede soos die Instituut vir Wynbiotegnologie, die Buro vir Ekonomiese Ondersoek, the Universiteit van Stellenbosch Drukkery, en die Nagraadse Bestuurskool. Elkeen van dié bedryfseenhede het oor tyd heen sy eie, unieke identiteit ontwikkel. In feitlik alle gevalle het die noue verbintenis met die Universiteit behoue gebly, en in baie van die gevalle het die wedersydse assosiasie tot beide se voordeel gestrek. Namate die omgewing waarbinne die Universiteit bedryf word meer kompeterend raak en namate die Universiteit meeding vir kwynende finansiële bronne, raak aspekte soos stygende media kostes en effektiewe kommunikasie belangriker. Een manier om te verseker dat skaalbesparings bereik word, is om the visuele identiteit van 'n instelling te koordineer. Aan die Universiteit van Stellenbosch word die visuele aanbieding van die verskeie bedryfseenhede nog nie effektief gekoordineer nie. Dit het tot gevolg gehad dat groot verskille aan die lig gekom het ten opsigte van die organisasie se visuele kommunikasie. Behalwe dat sulke omstandighede nie skaalbesparings bevorder nie, sal dit ook lei tot verwarring onder die instelling se teikengehore. Hierdie projek het ten doeI om 'n model, of raamwerk te ontwikkel waarvolgens die Universiteit en sy bedryfseenhede hul visuele kommunikasie beter kan koordineer. Daar word verwag dat hierdie model verdere gesprek sal stimuleer en so spoedig moontlik sal lei tot die implementering van 'n model wat vir die Universiteitsgemeenskap aanvaarbaar is. Nadat 'n raamwerk vir die bestuur van korporatiewe identiteit aanvaar is, volg nog 'n groot taak om die kommunikasieprosesse in lyn met die instelling se doelwitte en vereistes ten opsigte van sy korporatiewe identiteitstrategie te bring. Hierdie verslag kan as aanvangspunt dien in die proses wat sal lei tot die effektiewe en optimale bestuur van korporatiewe identiteit aan die Universiteit van Stellenbosch.
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Graham, James F. Hutchinson Sandy. "Enterprise resource planning implementation in higher education." Diss., Columbia, Mo. : University of Missouri--Columbia, 2009. http://hdl.handle.net/10355/6179.
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Title from PDF of title page (University of Missouri--Columbia, viewed on Feb 15, 2010). The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. Dissertation advisor: Dr. Sandy Hutchinson Vita. Includes bibliographical references.
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Manise, Loki DK. "Reengineering the residence application and admission business processes at a selected tertiary institution." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2728.
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Thesis (MTech (Business Information Technology))--Cape Peninsula University of Technology, 2018.Institutions of higher learning are operating in an environment that is continuously informed by the markets and government regulations, hence the need for continuous improvement initiatives in order to remain relevant to the dynamic changes in higher education. The improvements are done by reviewing the course content, operations, and business processes, which includes an application and admission process. This study analyses the residence application and admission process (RAAP). The business processes and Enterprise Resource Planning (ERP) system support the realisation of the application and admission process of the university. The review of the current application and admission process will be based on business processes, business process reengineering, and the business process modelling theory. Therefore, the problem statement for the study is that the impact of information flow during the application and admission of students for residency at the university involves business processes that are inefficient and ineffective. This results in mistakes being made by administrators, and students who are dissatisfied. The study is based on two research questions: Firstly, what strategies can be used to improve the application and admission process of the role players at the selected tertiary institution, and secondly, how does the application and admission process affect service delivery to the students and residence administrators at the selected tertiary institution? The aim of the study is to explore how the participating students and administrators in the residence application and admission process perceive the efficiency of university business processes. A further aim is to explore how the processes can be reengineered to fulfil the requirements of the students and administrators. The research methodology employed to resolve the problem logically is qualitative in nature. A research paradigm guides the actions of the researcher with regard to the generation and interpretation data, which results in knowledge production. The inductive research approach is well suited for the research strategy. For the purpose of this study, a case study strategy is deemed suitable because of its qualitative nature, and comprehensive knowledge of the university processes is required to understand and address the research problem. The unit of analysis of the study is the university’s administrative department business processes. The purposive, non-randomly selected students who applied for residency and the employees of the applicable departments within the university form the unit of observation, which is also a source of data. The data are collected by means of interviews using semi-structured questionnaires, with the samples being non-random and purposively selected. The data collected in the case study are then be summarised and categorised into themes. The themes are uses to present the “As-Is” and the “To-Be” application and admission process.
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Benade, Marzelle. "A critical appraisal of performance management (appraisal) in higher education : case study at Stellenbosch University." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/4787.
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Thesis (MBA (Business Management))--University of Stellenbosch, 2009.AFRIKAANSE OPSOMMING: Die doel van hierdie studie is om die huidige prestasiebestuurstelsel van die Universiteit van Stellenbosch te evalueer en om verbeterings aan te beveel. Die volgende navorsingsdoelwitte is dus bespreek: bepaal of uitsonderlike prestasie beloon word; stel vas of personeellede in die huidige prestasiebestuursproses glo en dit ondersteun; identifiseer die knelpunte in die prestasiebestuurstelsel van die Universiteit van Stellenbosch; bepaal die kenmerke van en vereistes vir doeltreffende prestasiebestuurstelsels; ontwerp ‘n model wat toesighouers in die toekoms as wegspringblok kan gebruik om prestasie as deel van hul daaglikse aktiwiteite te meet; bepaal die potensiële verwantskap tussen prestasie en vergoedingsvlakke; en bemagtig Menslike Hulpbronne om die vergoedingsbeleid konsekwent toe te pas. Eerstens word eietydse literatuur bestudeer om die verskil tussen prestasiebeoordeling en prestasiebestuur te bepaal. Beste praktyk vir prestasiebestuur word deur die literatuuroorsig geïdentifiseer sodat die Universiteit van Stellenbosch dit in die toekoms kan implementeer en sodat die slaggate waarin ander instansies getrap het, vermy kan word. Ander hoër onderwysinstansies word geëvalueer om bestaande stelsels ten volle te begryp en te bepaal waar die Universiteit van Stellenbosch kan verbeter. Data van die 2006-2007 en 2007-2008 prestasie-evalueringstydperke is gebruik om te bepaal of daar ‘n korrelasie is tussen individuele prestasiepunte en bonusse wat ontvang is. Laastens word ‘n elektroniese vraeboog aan alle permanente personeellede aan die Universiteit van Stellenbosch versprei word om te bepaal wat die huidige persepsie van prestasiebestuur by bogenoemde instansie is. Die resultate (verwys Tabel 4.4) toon aan dat die Universiteit van Stellenbosch as geheel nie aan die vasgestelde prestasiebestuurbeleid voldoen nie. Sommige personeellede wat ‘n prestasiepunt van 3 en laer behaal het, het ook bonusse ontvang. ‘n Bonus vir ‘n prestasiepunt van 3 kan nog regverdig word as ‘n erkenning vir harde werk. Die Universiteit van Stellenbosch streef ooreenkomstig sy vergoedingsbeleid daarna om ‘n verwantskap tussen prestasie en vergoeding te bewerkstelling deur tussen uitsonderlike, gemiddelde en ondergemiddelde presteerders te onderskei. Dit is duidelik dat die Universiteit van Stellenbosch se beleidsdokumente (vergoeding en prestasiebestuur) uitgevoer word en weldeurdag is. Opleiding, wat saam met opvoeding bevorder word, verseker ‘n hoë vlak van begrip vir prestasiebestuur, die ontwikkeling van die nodige vaardighede en waardering vir die waarde wat prestasiebestuur tot ‘n organisasie kan toevoeg. Die voorgestelde prestasiebestuursmodel (verwys Tabel 5.2) sal verseker dat behoorlike voorbereiding gedoen word (standaard werkprosedures en opleiding) met opvolgaksies (kritiek en hersiening) om te verseker dat die model saam met die organisasie groei. Die huidige prestasiebestuurproses (die hoe) is onsuksesvol. Aandag kan egter aan die proses geskenk word deur opleiding en heropleiding en deur meer finansiële hulpbronne beskikbaar te stel om te verseker dat gepaste verwantskap tussen prestasie en vergoeding geskep word. Verskeie prestasiebestuurprogramme (elektroniese weergawes) is beskikbaar. Dit is vir die toekoms uiters belangrik om elektroniese bestuursmetingsprogramme te implementeer en om die proses hierby aan te pas. Gereelde kommunikasie hou personeel ingelig en verseker dat die verskillende stadiums van prestasiebestuur plaasvind. Die idee dat prestasiebestuur alledaags en tydrowend is moet in ‘n kultuur van maklike en doeltreffende prestasiebestuur omskep word.
ENGLISH ABSTRACT: The aim of this study was to critically examine the current situation regarding the performance management system at Stellenbosch University and make recommendations for improvement. This was done by looking at the following research objectives: determine whether outstanding performance is rewarded; investigate whether staff members believe in and support the current performance process; identify barriers to the performance management system at Stellenbosch University; determine characteristics and requirements of effective performance management systems; design a model that can be used in future as a starting point for supervisors to measure performance as part of their daily activities; determine the potential link between performance and remuneration levels; and empower Human Resources to consistently enforce the remuneration policy. Firstly, contemporary literature was reviewed to understand the difference between performance appraisal and performance management. Best practices for performance management were identified through the literature review to ensure that Stellenbosch University implements those in future and to steer away from the pitfalls other institutions have experienced. Other higher education institutions were evaluated to fully understand what is in place and where Stellenbosch University can improve. Data from the 2006-2007 and 2007-2008 performance evaluation periods were used to determine whether a correlation exists between an individual’s performance mark and receiving a bonus. Lastly, an electronic questionnaire was distributed to all permanent employees of Stellenbosch University to determine the current perception of performance management at this institution. The results (refer Table 4.4) indicate that Stellenbosch University as a whole does not comply with the set policy regarding performance appraisal. There were employees who received performance v marks of 3 and below who also received bonuses. Performance marks of 3 can be justified and seen as a “thank you for your hard work”. In terms of Stellenbosch University’s remuneration policy, the University strives to establish a link between performance and remuneration by differentiating between outstanding, average and below average performers. It is clear that Stellenbosch University’s policies (remuneration and performance management) are in place and well thought through. Training, running concurrently with education, ensures a high level of understanding of performance management, the development of the required skills and an appreciation of the value that performance management can add to an organisation. The proposed performance management model (refer Table 5.2) will ensure that thorough preparation is done (standard working procedures and training), with a follow-up action (critique and revision), to allow this model to evolve with the organisation. The current performance management process (how) is not successful. However, it can be fully addressed through training and re-training, and by making more financial resources available to ensure an appropriate linkage between performance and remuneration. Several performance management programmes (electronic versions) do exist. Moving forward, it is vital to implement electronic measuring programmes in conjunction with the re-alignment of the process. Regular communication will keep employees informed and will ensure that the different stages of performance management take place. The idea that performance management is mundane and time-consuming must be changed to a culture of easy-to-do and effective performance management.
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Green, Sean-Michael. "Self-efficacy, Risk Propensity, and Innovation: Personal Characteristics of Chief Enrollment Officers in Public and Private Higher Education." Franklin University / OhioLINK, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=frank1587034714802609.
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Joubert, Francois Jacobus. "Die allokasie van hulpbronkoste as deel van 'n begrotingstoedelingsmodel vir hoer onderwysinstellings." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/3375.
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Thesis (MComm (Business Management))--Stellenbosch University, 2008.Universities manage their administrative and financial operations traditionally by means of cost centres in the form of faculties, departments and divisions. In these cost centres financial performance is purely measured by comparing actual expenses with drawn up budgets. During performance measurement only direct costs allocated to cost centres are taken into account. Often, indirect costs are not taken into account which leaves an erroneous impression about the real cost of a certain cost centre. However, it is of importance for education managers to take cost management into consideration as a primary tool to manage institutions of higher education. Accurate cost information is an indispensable management aid, especially in a changing and dynamic environment. During budget allocations mostly only direct costs are taken into account. This also happens when the financial performance of academic departments, faculties and other entities are measured. The utilisation of a full cost approach could add substantial value to current management information. The starting point of this study is by placing a perspective on problems arising from the utilisation of cost allocation techniques by means of a case study from which activity based costing and responsibility centre management can solve the problem. Throughout this study it was attempted to emphasise the relevance between activity based costing and responsibility centre management and the focus was on how both budget allocation models could be applied in an integrated context. During the allocation of income and indirect costs the question normally arises on which basis these components are to be allocated to faculties and departments at a university. Attention has been given to both these components to establish which method / basis is the most applicable for the allocation thereof. The aim was to generally keep cost drivers as simple as possible. The cost drivers used need to bear the approval of deans to ensure the credibility of the budget allocation model. However, cost drivers could well be investigated continually to consider their applicability against alternative cost drivers. The allocation of budget amounts to faculties stemming from the main budget of a university is normally a dilemma. Therefore, a budget allocation model has been developed taking the financial performance of faculties into consideration to determine the budget allocation of each individual faculty.
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Zaahl, Monique. "Strategic planning for the Department of Genetics, Stellenbosch University." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/95689.
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Thesis (MBA)--Stellenbosch University. 2012.Strategic planning has become part of higher education institutes (HEIs) in the late 1990s. Even though several authors disagree on the merit of strategic planning in HEIs, the challenge is to use planning well and wisely. The need for strategic planning exist due to a constantly changing environment, e.g. an increased demand for tertiary education, a decline in government funding and the changing demographics of students. In this research report, a strategic plan for the Department of Genetics at Stellenbosch University was formulated. Following a literature review of strategic planning in higher education, a contextual overview of the institute is conveyed and subsequent analyses of the internal and external environments. The research design included engagement with all relevant stakeholders (staff members, students in the department and the Dean and faculty manager of the Faculty of AgriSciences). The department also serves students in the Faculty of Science and secondary data was obtained from both faculties for analyses. Five strategic themes were identified for the department. These themes contribute to the sustainable growth of the department as well as the overall strategic direction of the institute. The strategic themes were prioritized for implementation to commence in 2013. The key to successful execution of the strategic plan in the department is related to strong leadership, inclusion of all staff members and students and by encouraging creativity and innovation. The identified strategic themes also aims to alleviate, in part, some of the challenges faced by the South African government in higher education and, if successful execution occurs, will prove to serve the society as a whole.
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Arangies, Gretchen. "The dynamic interrelationship between productivity and remuneration practices at a tertiary institution with specific reference to the value added concept." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/828.
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Thesis (MBA (Business Management))--Stellenbosch University, 2008.ENGLISH ABSTRACT: Value added links a company’s financial statements to the national income and performs a useful function in macro-economic measurement. At the national level, productivity is a major determinant of economic growth and progress and of vital importance to the survival and wellbeing of all South Africans. The presentation of information in added value terms can provide an effective communication tool that enables all personnel at all levels to understand where the business stands, what their roles in it are and what can be done to improve certain ratios. The concept of value added does not only act as a communication medium in showing how a company is performing, but also demonstrates the need for increased wealth to ensure higher distribution to all the stakeholders. This research report aims to establish, amongst other matters, the future use of value added as a proxy for productivity as a basis (a new mindset) for determining salary increases at tertiary institutions. Because this could be regarded as a leap into the unknown, this study used the results of the industrial sector for benchmarking. As tertiary institutions never previously published a value added statement it was decided to follow the practice of the Value Added Scoreboard since 2002; that is, to compile a value added statement for tertiary institutions using the audited annual reports and, specifically, the income statement. The handling of part-time, casual or seasonal employees can cause measurement problems in the value added per employee ratio. The matter is also further complicated by the fact that there is a lack of full description of employee data in the financial statements as to whether or not the published employee numbers refer to either full-time equivalent, average number of employees over the period or number of employees at year end. If one is to use employee numbers to do an analysis of certain ratios there needs to be clarity in future on how these numbers must be reported. In conclusion it was found that the low increase or decrease in salaries, together with the increase in employee numbers resulted in a negative growth rate in salaries per employee. The conclusion can thus be made that the tertiary institutions did not take productivity into account when granting salary increases. Finally, though this research report was only exploratory, the recommendation can be made that the concept of value added should be implemented at tertiary institutions, preferably by firstly taking the research staff of the entire institution and from there the distribution per department into account, and lastly to reflect the value added for the institution as a whole.
AFRIKAANSE OPSOMMING: Toegevoegde waarde verbind ’n maatskappy se finansiële state met die nasionale inkomste en vervul ’n nuttige rol as makro-ekonomiese maatstaf. Op nasionale vlak is produktiwiteit ’n vername bepaler van ekonomiese groei en vordering en is dit van kardinale belang tot die oorlewing en welstand van alle Suid-Afrikaners. Die aanbied van inligting in terme van toegevoegde waarde kan ’n doeltreffende kommunikasie-instrument wees wat alle personeel op alle vlakke in staat stel om te verstaan wat die stand van sake is, wat hulle rolle binne die besigheid is en wat gedoen kan word om sekere ratio’s te verbeter. Die toegevoegdewaarde-konsep dien nie slegs as kommunikasiemiddel om die maatskappy se prestasie aan te dui nie, maar toon ook aan dat daar ’n behoefte is aan groter rykdom om hoër verspreiding aan alle belanghebbendes te verseker. Hierdie navorsingsverslag het ten doel om onder meer die toekomstige gebruik van toegevoegde waarde te vestig as ’n aanduider vir produktiwiteit as ’n grondslag (’n nuwe geestesingesteldheid) vir die vasstel van salarisverhogings by tersiêre instellings. Aangesien dit beskou kan word as ’n sprong in die duister, het hierdie studie die resultate van die nywerheidsektor as normstelling gebruik. Omdat tersiêre instellings nog nooit vantevore ’n toegevoegde waarde-staat gepubliseer het nie, is daar besluit om die praktyk van die Toegevoegdewaarde-telbord sedert 2002 te volg. Dit beteken dat ’n toegevoegde waarde-staat vir tersiêre instellings saamgestel is deur die geouditeerde jaarverslae en, spesifiek, die inkomstestaat te gebruik. Die hantering van deeltydse, los of seisoenwerkers kan metingsprobleme in die toegevoegde waarde per werknemer-ratio tot gevolg hê. Die saak word ook verder bemoeilik deur die feit dat daar ’n gebrek aan volledige werknemerinligting in die finansiële state is wat betref of die gepubliseerde werknemergetalle verwys na die voltydse ekwivalent, die gemiddelde getal werknemers oor die tydperk, of die werknemers met jaareinde. Indien die werknemergetalle gebruik word om ’n ontleding van sekere ratio’s te doen, is dit duidelik dat daar in die toekoms meer klaarheid moet wees oor die wyse waarop hierdie getalle gerapporteer moet word. Daar is gevolglik bevind dat die lae styging of daling in salarisse, tesame met die styging in werknemergetalle, tot ’n negatiewe groeikoers in salarisse per werknemer lei. Die gevolgtrekking kan dus gemaak word dat die tersiêre instellings nie produktiwiteit in ag geneem het toe salarisverhogings toegestaan is nie. Laastens, alhoewel hierdie navorsingsverslag slegs verkennend van aard was, kan die aanbeveling gemaak word dat die konsep van toegevoegde waarde by tersiêre instellings geïmplementeer word. Verkieslik deur eerstens die navorsingspersoneel van die instelling te neem, daarna die verdeling per departement en dan laastens om toegevoegde waarde vir die instelling as geheel weer te gee.
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Cilliers, Johann J. "Die effek van die afstudering van MBA-studente op owerheidsbefondsing." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52195.
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Thesis (MBA)--Stellenbosch University, 2001.ENGLISH ABSTRACT: The theme of this study is an investigation of the financing issues of Universities, with specific reference to the Graduate School of Business of the University of Stellenbosch. The goal of the study is to determine what influence the successful or non-successful completion of studies at the Management School have on the subsidies that the University of Stellenbosch, and therefor the Business School, receive from the state. The following critical factors influence the University's revenue from subsidies. Firstly, time plays a role. It is a fact that when a student is successful in obtaining a degree within the minimum period or longer, or not al all, this directly influences the funding of the University, and therefor also that of the specific department, because each cost unit at University and Faculty level is directly influenced by the number of enrolled students who successfully complete their credits. The principles of the subsidising of instruction inputs and outputs causes that it is more important for the university that students attain their specific credits and therefor their degrees in the minimum prescribed period of time, rather than eventually attaining their degrees. If a student enroll for a number of credits in a specific year, but he does not attain those credits that year, it means that the university will effectively only receive half of the normal subsidy amount, because subsidy will not be calculated for the next year for success. The second factor is the demographic profile of students. Because of the entry of previously disadvantaged communities, and their bigger demand and need for training, there will in future be more and more pressure on the funding principles and the subsidies that universities receive from the government. This will force universities to find ways to support students, and encourage them to attain their degrees within the prescribed time frame, without compromising standards. The third factor is that the central government does not pay the subsidies that it should pay in terms of the so-called subsidy formula. These factors make it imperative that enrolled students should attain their degrees as soon as possible. This study focuses therefor on the so-called subsidy formula and how the success ratio of MBA-students impact on the financing of current expenditure of the Business School of the University of Stellenbosch. In order to make recommendations on which actions the Business School needs to take in the light of successful completion of studies, the following work method was followed. Various personnel of the Administrative Department of the University of Stellenbosch (US), as well as the Business School of the University of Stellenbosch (USB), was interviewed to determine how the formula is used within the framework of the University, as well as to obtain information and statistics on the study patterns of students of the USB. A study was conducted of previous, the current and future funding formulae. Personal interviews were conducted with people at the Management School of the University of Potchefstroom to compare their MBA-course with that of the USB. The most important finding of this study is that Universities should do everything in their power to ensure that students successfully obtain their course credits within the prescribed minimum period, as the subsidy payable for non-successful students are half of that payable for successful students.
AFRIKAANSE OPSOMMING: Die tema van hierdie studie is 'n ondersoek na die finansieringsvraagstukke van universiteite, met spesifieke verwysing na die Bestuurskool van die Universiteit van Stellenbosch. Die doelwit van die studie is om te bepaal watter invloed die afstudering of nie-afstudering van studente aan die Bestuurskool (USB) het op die subsidie wat die Universiteit van Stellenbosch, en uiteindelik die Bestuurskool, van die Staat ontvang. Die volgende kritieke faktore beïnvloed die Universiteit se inkomste uit subsidies. Eerstens speel tyd 'n rol. Dit is 'n feit dat indien 'n student suksesvol binne die minimum tydperk of langer afstudeer, of glad nie, dit 'n direkte invloed op die befondsing van die Universteit, en uiteindelik die befondsing van die departement het, omdat elke koste-eenheid op Universiteits- en Fakulteitsvlak direk geraak word deur die getal ingeskrewe studente wat hulle krediete suksesvol voltooi. Die beginsels ten opsigte van die subsidiëring van instruksie-insette en -uitsette veroorsaak dat dit belangriker is vir die universiteit dat studente hulle spesifieke krediete en dus hulle grade binne die voorgeskrewe minimum periode moet behaal, eerder as dat hulle uiteindelik grade moet behaal. Indien 'n student inskryf vir 'n aantal krediete in 'n sekere jaar, maar nie in daardie jaar sy krediete behaal nie, beteken dit dat hy effektief net die helfte van sy normale subsidiebedrag vir die universiteit beteken, aangesien daar vir die volgende jaar nie weer subsidie bereken kan word ten opsigte van sukses nie. Die tweede faktor is die demografiese profiel van studente. Die toetrede van die voorheen agtergeblewe gemeenskappe, en hulle groter eise en behoefte aan opleiding, veroorsaak dat daar in die toekoms meer en meer druk op die befondsingsbeginsels en die subsidie wat universiteite van die staat ontvang, gaan wees. Dit sal universiteite noodsaak om wyses te vind om studente te ondersteun en aan te moedig om hulle grade binne die voorgeskrewe tyd te behaal, sonder om standaarde te verlaag. Die derde faktor is dat die sentrale regering vir die afgelope paar jaar al, nie die volle subsidies betaal wat hy behoort te betaal ingevolge die sogenaamde subsidieformules nie. Hierdie faktore noodsaak dit dat ingeskrewe studente dus so vinnig as moontlik moet afstudeer. Die studie fokus derhalwe op die sogenaamde subsidieformule en hoe die suksesratio van MBA-studente impakteer op die finansiering van lopende uitgawes van die Bestuurskool van die Universiteit van Stellenbosch. Ten einde aanbevelings te maak oor watter optredes die Bestuurskool in die lig van suksesvolle afstudering behoort te neem, is die volgende werkswyse gevolg. Onderhoude is gevoer met verskeie persone verbonde aan die Administratiewe Departement van die Universiteit van Stellenbosch (US), sowel as die Bestuurskool van die Universiteit van Stellenbosch (USB), om te bepaal hoe die formule binne die raamwerk van die Universiteit toegepas word, asook om inligting te opsigte van die afstuderingstendense van studente aan die USB te bekom. Daar is 'n studie gedoen ten opsigte van vorige, die huidige en toekomstige subsidieformules. Die respondent het ook onderhoude gevoer met persone verbonde aan die Bestuurskool van die Potchefstroomse Universiteit vir Christelike Hoër Onderwys om vergelykings te tref tussen hulle MBA-program en die van die USB. Die belangrikste bevindings van hierdie studie is dat Universiteite alles in hulle vermoë moet doen om te verseker dat studente hulle kursuskrediete op tyd suksesvol voltooi, aangesien die subsidie betaalbaar ten opsigte van nie suksesvolle studente die helfte beloop van die subsidie wat betaal sal word vir 'n suksesvolle student.
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Gavrilova, Aguilar Mariya. "Examination of the Alignment between the SHRM Competency Model and Undergraduate Syllabi of Human Resources and Management Degree Programs in Texas." Thesis, University of North Texas, 2016. https://digital.library.unt.edu/ark:/67531/metadc849740/.
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The purpose of this study was to provide a snapshot of current Human Resources (HR) and Management curricula of four-year public universities in Texas in 2016 and evaluate their alignment with the competencies of the SHRM Competency Model®. This study used a mixed methods approach and analyzed course syllabi for a purposeful sample of 21 public universities in Texas. The course objectives referenced explicitly and/or implicitly all nine competencies. Three courses encompassed all nine competencies, and 84% of all programs demonstrated alignment with the competencies. “Business Acumen”, “Critical Evaluation”, “Communication” and “Relationship Management” were the most frequently referenced competencies in course syllabi. “Consultation” appeared the least frequently. This comprehensive analysis revealed that there is alignment between course curricula of public universities in Texas and competency expectations of graduates wishing to pursue a career in Human Resources. Recommendations applied to four areas including scholarship, university administration, professional associations, and practitioners.
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Shinkut, Martins Bulus. "Job satisfaction of full-time business faculty of higher education institutions in Kaduna State, Nigeria /." free to MU campus, to others for purchase, 1998. http://wwwlib.umi.com/cr/mo/fullcit?p9901279.
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Kraft, Paul Donald. "Faculty engagement in campus-wide enrollment management activities a grounded theory /." Diss., Montana State University, 2007. http://etd.lib.montana.edu/etd/2007/kraft/KraftP0507.pdf.
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Daggs, Joy Leigh Hess Jon A. "It's just Greek to you a qualitative study of impression management among Greek academics /." Diss., Columbia, Mo. : University of Missouri-Columbia, 2008. http://hdl.handle.net/10355/5578.
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Thesis (Ph. D.)--University of Missouri-Columbia, 2008.The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on July 22, 2009) Includes bibliographical references.
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Cain, David A. McCarthy John R. Chizmar John F. "Analysis of facilities benchmarks as a predictor of institutional quality." Normal, Ill. Illinois State University, 1997. http://wwwlib.umi.com/cr/ilstu/fullcit?p9804930.
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Thesis (Ph. D.)--Illinois State University, 1997.Title from title page screen, viewed June 9, 2006. Dissertation Committee: John R. McCarthy, John F. Chizmar (co-chairs), Anita H. Lupo, Stephen Bragg, Robert Arnold. Includes bibliographical references (leaves 84-88) and abstract. Also available in print.
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Osburn, Toby W. Newsom Ron. "Hazard mitigation and disaster preparedness planning at American Coastal University seeking the disaster-resistant university /." [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-9745.
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Moyo, Ntlantla Josiah. "The relationship between government policy and management practices at further education and training colleges." Pretoria : [s.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-05212008-115121.
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Martinez, Magaly Montenegro. "Evaluation of EPA's "Colleges and Universities Sector Program" at three universities in New York state /." Online version of thesis, 2007. http://hdl.handle.net/1850/5510.
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Perry, Jamey R. "A study on cutback management campus priorities at a large multi-campus university /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1993. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M.P.A.)--Kutztown University of Pennsylvania 1993.Source: Masters Abstracts International, Volume: 45-06, page: 2782. Abstract precedes thesis title page as [1] preliminary leaf. Typescript. Includes bibliographical references (leaves 90-93).
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Karuhanga, Bernadette Nambi. "A performance management model for universities in Uganda." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/6717.
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As far as could be established, no empirical study had been conducted with the aim of designing a performance management model for systematically managing institutional performance at public universities in Uganda. The purpose of this study therefore, was to develop an institutional performance management model for universities in Uganda. This was achieved by establishing: the extent to which public universities in Uganda implemented institutional performance management, the challenges impacting institutional performance management implementation in universities in Uganda, how public universities could ensure effective institutional performance management implementation, the various measures of institutional performance that are applicable to universities in Uganda and the key components of the institutional performance management model that could be adopted by universities in Uganda in managing institutional performance. A mixed methods approach was adopted, applying both the qualitative and quantitative methodologies. Phenomenology and cross sectional survey strategies were adopted. Interviews were conducted with purposively selected top administrators of a selected public university and the results informed the survey questionnaire. This instrument was later administered to academic staff in four public universities using a disproportionate stratified random sampling technique. The findings revealed that strategic planning in public universities in Uganda does exist and it is aimed at achieving quality. Despite the existence of strategic planning, academic staff are uncertain about a number of issues related to strategic planning. Respondents generally disagreed that: performance management training is continuously provided to managers and staff, they have an effective performance management system and a formal process exists for units to provide feedback on the attainment of goals. Among the challenges impacting performance management implementation in universities in Uganda was: (i) Lack of a formal performance management environment; (ii) Limited employee engagement/communication problems; (iii) Institutional systems and structural challenges; (iv) Institutional governance challenges. The identified factors for the successful implementation of institutional performance management were categorised into four groups namely: (i) A performance framework, performance culture and employee support; (ii) An individual performance management system; (iii) Alignment; (iv) SMART goal setting. The study established that performance measures for public universities in Uganda could be categorised into five categories namely: (i) Leadership practices, infrastructure and academic profile; (ii) Accountability; (iii) Involvement with external stakeholders; (iv) Information and knowledge transfer; (v) Strategic implementation. Finally, the proposed performance management model consisted of three phases namely: (i) Designing the strategy; (ii) Implementation of the strategy; (iii) Evaluating rewarding and improving performance. University managers should pay close attention to the identified challenges while ensuring that the factors that facilitate successful performance management implementation are in place. The measures identified by this study could be used by policy makers and universities to determine the extent of performance of the various universities, not only in Uganda but also in sub-Saharan Africa and the proposed model could be adopted by universities in Uganda as well as by all institutions of higher learning during institutional performance management implementation. Ultimately, the success of the implementation process is vested fully in the commitment and willingness of management and the employees to participate in the entire process right from the design stage to the evaluation stage.
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Pratt, Jonathan Gordon MacLeod. "'Falling behind': a grounded theory of uncritical decision making." Electronic version, 2007. http://hdl.handle.net/2100/619.
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University of Technology, Sydney. School of Management, Faculty of Business.This study investigated how selected Australian universities evaluated and adopted various learning management systems in their teaching and learning programs, given claims of uncritical evaluation, problems and cautions in the Australian (1998: 13; Brabazon, 2002; Yetton, Forster, Hewson, Hughes, Johnston, Nightingale, Page-Hanify, Vitale and Wills, 1997) and North American (Berg, 2002; Noble, 1998b) higher education literatures. Ironically, universities charge large amounts of money teaching their students to develop competence in critical analysis, yet some studies have claimed that they were deficient in critically analysing their own decisions (Brabazon, 2002; Yetton et al., 1997). This important question has received little attention in the higher education literature, despite the high visibility and costs of these decisions. Although limited theoretical explanations have been proposed by various researchers, such as Yetton et al. (1997) and Brabazon (2002), these matters have not been the subject of published empirical research to date. A grounded theory methodological framework, validated by the insights of institutional theory, was employed throughout to promote broader sociological explanations than other studies constrained by functionalist theoretical frameworks (Yetton et al., 1997). Qualitative case studies utilising semi-structured interviews and document analysis were conducted at three Australian universities. The findings of this analysis were written up in three case study narratives and an analytic cross-case analysis. Semi-structured interviews and document analysis at the field level were undertaken as an additional source of data to verify emergent grounded theory. A grounded theory of uncritical decision making (Figure 57) was ultimately developed in response to this study’s research problem. The core category around which this model was developed (‘falling behind’) appeared in all three cases, in interviews with experts from the Australian higher education sector, and was also found in both the Australian and overseas higher education literatures. This grounded theory also represents a minor contribution to the institutional theory literature as a new institutional change process model which links the activities of key individuals with broader field developments, and integrates the constructive and reproductive assumptions of old and new institutional theory.
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Dahl, Joanne L. "Hospitality Education Programs in Senior Colleges and Universities in the United States." Thesis, University of North Texas, 1992. https://digital.library.unt.edu/ark:/67531/metadc332618/.
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The purpose of this study was to describe senior-level hospitality programs and assess hospitality administrators' opinions concerning specialized accreditation during the 1990-91 academic year. Overall, administrators characterized the typical full-time faculty member as: being in a small program (1-3 members); being a non-ethnic minority; having a minimum four years industry work experience; having attained a doctoral degree; and holding the rank of associate professor. Part-time faculty members were described as: being in a small program (1-3 members); being a non-ethnic minority; having at leas one to three years industry work experience; having attained a master's degree; and holding the rank of instructor. Administrators characterized their programs as: located at public institutions; beginning after 1970; requiring graduates to acquire work experience; expecting increased enrollments; having placement services available; and not offering continuing education courses. Administrators indicated they were seeking accreditation or were accredited currently. They agreed slightly that accreditation would improve program image, help them meet their programs' missions and objectives, and provide assistance in planning.
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Chan, Tze-tai. "A study of energy and sustainability management for university campuses /." View the Table of Contents & Abstract, 2005. http://sunzi.lib.hku.hk/hkuto/record/B34739269.
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Lam, May-po Mabel. "Decision making in the management of built asset /." Hong Kong : University of Hong Kong, 2001. http://sunzi.lib.hku.hk/hkuto/record.jsp?B25950162.
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Mafani, Mzilindile Claudius. "A profile for a successful MBA candidate at the NMMU Business School." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1009509.
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The objective of the study is to investigate and compare the 2010 first year intake students’ profile, for the NMMU Business School MBA programme with their module success rate against success indicators derived from previous literature and the SHL tests results in order to compile a conceptual framework as a guide to analyse the database used. The MBA success indicators, as provided in previous literature, were analysed by addressing the following: The psychometric tests as predictors of success; Age as a predictor of success; Cultural background as a predictor of success; Work experience as a predictor of success; and, Educational background as a predictor of success. The NMMU Business School MBA students’ historical data were used as a database for this study. The module pass rates were collated as part of the database, which included the students’ biographical information. The results of the SHL test battery used as the entrance test for admission could not be obtained as the information is regarded as confidential given that the nature of the assessment data requires certain training qualifications from users; and SHL South Africa was approached to collaborate on this study. SHL South Africa performed the statistical analysis and provided these for interpretation and use in the study. The study revealed that more than half of the NMMU MBA candidates did not complete the programme in the minimum prescribed period, as only 40.5 percent of the candidates completed successfully all modules in this period, and 52 percent of them were in the 30 -39 years-age category. It also revealed that 78.1 percent of those that had successfully completed the programme were males compared with the 21.9 percent of females that completed the course. The study showed that in the 59.5 percent of those that were not successful, 40.4 percent were females compared to 59.6 percent of unsuccessful males in the same sample. Although the pass rates ranged above 75 percent, only one module had the full sample writing the examination, and the lowest core module had 67percent candidates writing the examination. The current entrance process is recommended with improvements to increase the pass rates, throughputs, and to allow for a stricter analysis of the entrance test results.
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Harriel, Holly Elizabeth. "Urban universities and colleges as anchor institutions| An examination of institutional management practices." Thesis, University of Pennsylvania, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3721038.
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In the last twenty years, anchor institutions such as universities and academic medical centers have been addressing societal problems in building a more democratic, just, and equitable society (Taylor, 2013). Anchor institutions are those nonprofit or corporate entities that, by reason of mission, invested capital, or relationships to customers or employees, are geographically tied to a certain location (Porter, 2002; Taylor, 2013).
This study sought to understand what organizational capacity is needed by urban universities in order to undertake large-scale neighborhood revitalization efforts. This study used qualitative research methods to examine the University of Chicago’s Washington Park Incubator project, established in 2011, and Johns Hopkins University’s East Baltimore Development Initiative, established in 2001. Through 22 interviews with executive and senior university officials, leaders of community-based organizations and neighborhood residents, this study sought to answer two research questions: What strategies do anchor institutions use to seed, support and sustain their anchor initiatives? What are the barriers or complexities to forming sustainable agreements and cohesion around partnership collaboration?
This study found that IHE anchors use three critical strategies to sustain their work: the role and actions of a university’s president, the role of the board of trustees, and the use of community boundary spanners as leaders of partnerships. A major barrier to sustainability and a primary challenge to achieving cohesive partnership agreements with partners is historical mistrust. The findings were situated within a university real estate investment model (Austrian & Norton, 2005), an engaged institutions leadership model (Sandmann & Plater, 2009), and a framework for community boundary spanners (Weerts & Sandmann, 2010) to explain how these models impact the sustainability of IHE anchor initiatives.
Conclusions drawn from this study will equip urban college and university executive and senior leaders and operational administrators as well as community leaders with insight into how to sustain anchor institution partnerships.
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Favilla, Edward S. "The Impact of Strategic Management on Organizational Effectiveness in Jesuit Colleges and Universities." Thesis, North Texas State University, 1985. https://digital.library.unt.edu/ark:/67531/metadc332241/.
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The organizational effectiveness and strategic management areas of organizational theory are the general focus of this study. Organizational effectiveness is defined as the extent to which an organization by the use of certain resources fulfills its objectives without depleting its resources and without placing undue strain upon its members and/or society. Strategic management is defined as an array of processes which leads to the development of an effective approach to achieve the organization's objectives. Little agreement appears to exist on how to evaluate organizational effectiveness and to what extent strategic management impacts organizational effectiveness. This is the problem this study addressed. This study presents an extensive review of the literature, formulates some syntheses and utilizes a questionnaire to gather pertinent data. The sample of respondents consisted of a group of key administrators from all the Jesuit colleges and universities in the United States. The questionnaire had a ninety percent response rate. This study was primarily a correlation study which emphasized the perceptions of the respondents regarding the elements and/or processes of strategic management and the concepts of organizational effectiveness. The Chi-Square and Spearman rank order tests were utilized for statistical measures. The analysis of data revealed any significant relationships between (1) the elements and/or processes of strategic management and (2) the concepts related to organizational effectiveness.
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Weeks, Ann A. "A case study of a management institute model for managing contract training at a community college /." Access Digital Full Text version, 1985. http://pocketknowledge.tc.columbia.edu/home.php/bybib/10584973.
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Thesis (Ed. D.)--Teachers College, Columbia University, 1985.Typescript; issued also on microfilm. Sponsor: William L. Deegan. Dissertation Committee: Thomas A. Leemon. Bibliography: leaves 191-200.
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Hole, Jeffrey D. "Email overload in academia /." Online version of thesis, 2008. http://hdl.handle.net/1850/8313.
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Cargill, Barbara Joan. "Leadership in institutions of higher education, 1988-1991 : on the experience of coping with crises /." Connect to thesis, 1995. http://eprints.unimelb.edu.au/archive/0002040.
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Keegan, Christopher James. "Building Information Modeling in Support of Space Planning and Renovations in Colleges and Universities." Digital WPI, 2010. https://digitalcommons.wpi.edu/etd-theses/1180.
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The construction industry is responsible for approximately $1 trillion in work annually. A large percentage of this work is tied to the renovation of older structures. Due to increases in sustainable initiatives and the growing lack of green field development sites, the renovation of older buildings is becoming an even more substantial portion of construction work. Old, or urban based, college and university campuses require renovation of their buildings to sustain an efficient and comfortable campus. Renovations on a college or university campus are often the effect of a change in space requirements, and the planning of the space in a building is a major driver for renovations. The renovation of an older structure on a college or university campus has many inherent issues associated with it. Included among these is the likelihood of unknown existing conditions, constantly evolving needs of the campus, cost implications of minor changes, and scheduling and phasing conflicts. Improvements in technology have the potential to increase the efficiency of the renovation and space planning process. One particular technology that could be of particular benefit is Building Information Modeling (BIM), a technology based collaborative process utilizing 3-Dimensional visualization software as its tool. It was the objective of this research project to explore the benefits of using Building Information Modeling (BIM) in the delivery of renovation projects as well as its possible utilization in space utilization management. This study attempted to identify opportunities for BIM to improve upon the process that universities and institutions, in particular, currently use for their renovations and space utilization management. This research project collected information from the WPI facilities management department specifically and from surveys of other institutions to better understand the current issues associated with renovations and space planning and to attempt to validate the use of BIM as a viable solution. A case study was performed on a building on the WPI campus, Salisbury Laboratories as part of this research study. The case study utilized 3-Dimensional Building Information Model to validate the possible use of the platform to streamline the delivery of renovation projects as well as its ability to benefit space planning process. The study was able to identify several benefits of utilizing BIM in the delivery of renovation projects, including increased efficiency in the design phase and generation of conceptual estimates and phasing plans for the owner. The principal benefit found by the study in the utilization of BIM was the ability for spatial visualizations and the ease of modifying the design in a consistent and efficient fashion. There were several observed barriers to the utilization of BIM in this regard, namely the lack of knowledge of the software and the cost of implementing and updating the system.
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Jonamu, Blessing Tapiwa. "A framework for the management of environmental information in Higher Education Institutions." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/d1020620.
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Higher Education Institutions (HEIs) are not immune to the global environment problems. An increasing awareness of the environmental responsibilities of HEIs has led researchers to investigate the role of environmental information and Environmental Management Information Systems (EMISs) in HEIs. EMISs play a major role in environmental management and environmental decision making in HEIs. Internationally, an increasing number of HEIs are embracing the concept of ‘sustainable HEIs’ by undertaking green campus initiatives. HEIs often use diverse information systems, some of which are manual systems, proven to be inefficient and this gives rise to redundant and inconsistent databases which result in non-compliance with regulations, confusion and lack of co-ordinated effort. There is therefore need for an integrated, comprehensive software system and framework which can assist with the efficient management of environmental information at South African HEIs. This study fills a gap in the field of environmental sustainability at HEIs as the evaluation of existing sustainability programs has shown common weakness such as: Failure to effectively set baselines, flaws in data acquisition and management and missing documentation. The aim of this study is to propose a framework for Environmental Information Management (EIM) in HEIs. The framework includes guidelines related to the components of the framework which can also be used to perform a gap analysis to facilitate the improved design of effective and efficient EIM processes and data stores. The Design Science Research (DSR) methodology is the research methodology used in the development of the two artifacts of this study namely: The EIM framework for HEIs and an EMIS prototype to serve as proof of concept. Problem identification and motivation was the first activity of the DSR which was done through a rigorous literature review and an investigation and evaluation of extant systems. This resulted in the design of an initial EIM framework for HEIs. Nelson Mandela Metropolitan University (NMMU) was the HEI used as the case study. The EIM framework was applied at NMMU and this enabled the researcher to understand the current As-Is EIM processes at NMMU and this resulted in clear objectives of a solution. The EMIS prototype (data warehouse) was then designed and implemented based on the theoretical framework. Three sets of evaluations were done to determine the acceptance of the EIM framework for HEIs and the performance of the EMIS prototype. The EIM framework was generally positively accepted and minor suggestions were made. An updated version of the EIM framework was proposed and evaluated. The experimental evaluation results showed that the EMIS prototype was efficient and effective. The contribution of this study is an EIM framework for HEIs and an implementation of an EMIS (EnviroDW) at NMMU that could be utilised by other HEIs.
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Mohamed, Ayub. "Waste management practices at the University of Stellenbosch : an environmental management perspective." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/53218.
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Thesis (MSc)--Stellenbosch University, 2002.ENGLISH ABSTRACT: As the world enters a new millennium, global awareness of environmental issues have reached new heights. No longer is the environment seen as an all-absorbing and allproviding resource. Rather, there exists a greater awareness that without active management, the inherent risks and hazards - posed by both the natural environment and humankind's interaction with this environment - will be realised. In order to ensure a sustainable co-existence, humanity's interaction with the surrounding. environment must be managed in a responsible manner. In this regard, all aspects of this interaction require attention. Various frameworks, manifested in a variety of forms, have been proposed. One of the most basic aspects of species existence is the generation of waste. Human existence is no different. However, as a result of the variety of activities that characterise humans' existence on Earth, the generation of waste represents the most tangible and probably the most threatening aspect of this interaction. This study focuses on waste management from an environmental perspective at a specific institution, namely the University of Stellenbosch. In terms of its findings, the study has established the applicability of various regulatory and institutional frameworks within which the University operate. These frameworks address the role of the University both in terms of waste management and sustainable development. It has established the types of waste generated, the generating processes, the storage, and removal and disposal characteristics of waste management at the University. Waste management at the University is determined to be complex and fragmented, the result of a variety of activities occurring. It has established that limited waste minimisation and reduction activities occur, even though the University had identified effective and efficient resource use as a strategic priority. Although attempts at improving waste management are admittedly underway, the study has found that adopting an environmental management system approach to waste management will enable the University to meet pending legislative and institutional environmental commitments.
AFRIKAANSE OPSOMMING: Met die binnetree van 'n nuwe millennium het wêreldwye bewustheid van omgewingskwessies nuwe hoogtes bereik. Die omgewing word nie meer bloot beskou as 'n alles-absorberende en alles-voorsienende hulpbron nie. Veel eerder groei bewustheid van die noodsaak vir aktiewe bestuursingryping om die gevare en bedreigings inherent aan die natuurlike omgewing, en die mens se interaksie daarmee, die hoof te bied. Ter wille van volhoubare saambestaan moet die mens-omgewing interaksie op verantwoordelike wyse bestuur word. Alle aspekte van hierdie interaksie vereis aandag en 'n verskeidenheid raamwerke in 'n verskeidenheid formate is hiervoor voorgestel. Die produksie van afval is een van die mees basiese kenmerke van lewensbestaan. Menslike bestaan is nie daarbo verhewe nie. Weens die verskeidenheid aktiwiteite wat menslike bestaan kenmerk, is die produksie van afval die mees tasbare en waarskynlik mees bedreigende manifestasie van mens-omgewing interaksie. Hierdie tesis fokus op afvalbestuur uit die invalshoek van die omgewing, soos dit beslag kry aan 'n spesifieke instansie, naamlik die Universiteit van Stellenbosch. Die studie het ten aanvang die implikasies van die verskeidenheid regulatoriese en institusionele raamwerke waarin die universiteit opereer, bevestig. Hierdie raamwerke omvat die rol van die Universiteit beide in terme van afvalbestuur en volhoubare ontwikkeling. Die tipes afval wat aan die instansie gegenereer word is geklassifiseer en die genererings-, opbergings-, verwyderings- en verwerkingsprosesse en verantwoordelikhede is vasgestel en gedokumenteer. Afvalbestuur aan die Universiteit blyk kompleks en gefragmenteerd te wees, hoofsaaklik as gevolg van die wye verskeidenheid afval-skeppingsbronne wat hier aangetref word. Ook is bevind dat, ten spyte van die instansie se identifisering van effektiewe hulpbrongebruik as 'n strategiese prioriteit, slegs beperkte afval-inkorting en -reduksie aan die instansie plaasvind. Hoewel daar tans 'n aktiewe proses geloods word om afvalbestuur te verbeter, beveel die studie die aanvaarding, ontwerp en implementering van 'n veel meer wydlopende en holistiese benadering in die vorm van 'n geïntegreerde omgewingsbestuurstelsel aan. Slegs hierdeur sal die Universiteit in staat wees om aan die volgende vlaag wetgewing rakende afvalbestuur te voldoen en ook verantwoordelike omgewingsverbintenis te demonstreer.
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Windisch, Ingrid Elisabeth. "Strategic management of campus recreation at the University of Pretoria." Pretoria : [s.n.], 2005. http://upetd.up.ac.za/thesis/available/etd-11062007-112258.
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Jarvie, Deborah L., and University of Lethbridge Faculty of Arts and Science. "The effect of responsibility centre budgeting/responsible centre management on the role of academic deans in a public university." Thesis, Lethbridge, Alta. : University of Lethbridge, Faculty of Arts and Science, 2002, 2002. http://hdl.handle.net/10133/132.
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The purpose of this study was to determine the effects of Responsibility Centre Budgeting/Responsibility Centre Management (RCB/RCM) on the role of academic deans in a public university. A model was developed in the study, incorporating the traditional role of deans, the components of a responsibility centre budge, and current management theories. Using this model, a new dimension of the deans' decisional role emerged. The increased decision-making is characterized and bound by issues of autonomy, accountability, communication, and contingent factors. The research implies that the deans studied in this particular RCB/RCM system carry out roles similar to those of general managers in the for-profit sector. An implication for academics holding this expanded role is that knowledge and/or training in RCB/RCM systems is required. Additionally, workload generated by this type of system, and the accountability it imparts on deans, necessitates the assistance of individuals trained in budget preparation.xi, 140 leaves ; 28 cm.
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Eakins, Lewis Alvin. "Continuity of Operations Planning at Historically Black Colleges and Universities in Alabama." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2969.
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Continuity of operations planning for Historically Black Colleges and Universities (HBCUs) is critical for institution sustainability. The absence of such planning can result in an HBCU closing for an extended period of time after a disaster resulting in loss of revenue, research projects, students, faculty, and staff. There is a void of information on the extent of continuity of operations planning at HBCUs and how these institutions would continue functioning after a disaster. Using resilience theory as the foundation, the purpose of this qualitative case study was to explore the extent of continuity of operations planning at HBCUs in Alabama in the event of a disaster and explore opportunities to strengthen continuity planning for the future. Four HBCUs were chosen in the State of Alabama for this research. Data were collected through interviews with 5 individuals with information on continuity of operations planning at the universities selected. These data were inductively coded and subjected to thematic analysis. The results of this study indicate comprehensive continuity of operations planning is not taking place, and planners at these institutions perceive they do not have the guidance needed for effective planning and the time to conduct planning activities. It is recommended the Federal Emergency Management Agency (FEMA) develop a guideline for continuity of operations planning applicable to higher education. It is further recommended that HBCU leadership insure planners have adequate time and resources to devote to continuity of operations planning. This study fosters positive social change by bringing an awareness to FEMA and HBCU leadership of the need and importance of continuity of operations planning for institutional sustainability.
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Ng, Yun-leung, and 伍潤良. "Comparing strategic management approaches at higher education institutions of Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2012. http://hub.hku.hk/bib/B50178702.
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This research aims to explore how higher education institutions in Hong Kong increase their competitiveness via strategic management; provide comparative strategic management approaches of 4 kinds of higher education institutions and the relationship of strategic management and quality assurance. First of all, it will be divided into two parts, namely, external-prospective and internal-prospective.
The first part is external-prospective. In this session, the foci will be outside the universities. It will start from the global trend of higher education, the purposes of higher education, and institutional mergers. Internal prospective mainly focuses on the institution itself. This part will be conducted by looking at the areas of institutional governance and quality assurance. It will provide some statistical analysis to compare the higher education institutions in Hong Kong. For example, achievement, mission statement, the scale of international students to local students, international faculties, international project as well as partnership with other institutions and organizations.
In addition, this paper will also explore the correlation of strategic and quality assurance in higher education. Starting from 2000, the higher education in Hong Kong, especially in the sub-degree sector, developed very rapidly. Such dramatic expansion in post-secondary education has raised a serious questions on how to maintain the quality, performance as well as the overall standard in the entire sector under sustainable increase in number of students and the number of institutions which providing the sub-degree programmes. In this regard, quality assurance in higher education is the foundation stone to uphold the entire development of the higher education sector.
In view of the abovementioned approaches to this research paper, the hypotheses to be tested are (1) it is believed that the relationship among the competitiveness of universities, international benchmarking of universities and implementing strategic management is highly interrelated. (2) Under increasing competition in higher education sector in Hong Kong, local universities are increasingly using strategic plans to help their divisions achieve realizable goals and get more or better financial and human resources from a variety of stakeholder groups, and (3) there is a positive correlation between strategic management and quality assurance in higher education sector.published_or_final_version
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Sullivan, Linda S. "Post-implementation success factors for enterprise resource planning (ERP) student administration systems in higher education institutions." Orlando, Fla. : University of Central Florida, 2009. http://purl.fcla.edu/fcla/etd/CFE0002698.
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Cooper, Trudi. "Quality management in Australian higher education : A critical review." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2004. https://ro.ecu.edu.au/theses/842.
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Quality management in higher education is a politically contentious issue in Australia. as it is in North America, New Zealand, and many European countries. The Australian government has instituted a quality management system for higher education that it claims will improve university efficiency, accountability and quality. Critics assert that the current quality management system is detrimental to universities and undermines the capability of universities to deliver maximal benefits to individuals and to society. Evaluation of the basis of conflicting claims is necessary to enable decisions about the usefulness of current practices and decisions about whether existing quality management arrangements should be retained, modified and developed, or replaced, or, abolished.
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Stofile, Regina Ntongolozi. "Improving the strategic management of employee job performance and organisational commitment at merged higher education institutions in South Africa." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/d1018798.
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In reaction to intense global competition and increased customer demands, business firms are continuously engaged in activities to increase the effectiveness of their businesses. To be effective business firms must reduce costs, improve the quality of their products and respond quickly to the new opportunities in the market place. These activities often require the restructuring of such businesses. The restructuring of businesses often takes the form of strategic alliances, outsourcing, vertical integration, mergers or acquisitions. It is not only businesses that undergo restructuring, but recently also higher education institutions. The South African higher education system has undergone a complex restructuring process of merging universities, technikons, colleges and technical schools. This transformation of higher education in South Africa has been regulated by the Higher Education Act (101 of 1997). This restructuring took form of mergers between technikons and universities to form new higher education institutions and has been directed at correcting past educational discrimination and at ensuring equal opportunities for higher education. High levels of negativity, demoralization, demotivation and disempowerment due to higher-education restructuring have been reported, not only in South Africa, but also in other countries. Despite the above-mentioned problems identified in the restructuring of higher education world-wide, a lack of quantitative research appears to exist on the human dimension involved in the process. The main objective of the study is to improve the strategic management of the post-merger process at higher education institutions in South Africa by investigating what influence the present restructuring process exerts on the motivation, organisational commitment and job performance of their staff. The sample consisted of three hundred and twenty-nine (329) staff members from the three merged universities in South Africa. The empirical results revealed the following: To improve the strategic management of the post-merger process at universities, management needs to focus on the managing of organisational commitment, as it is the strongest determinant of the employees’ performance intent; To manage organisation commitment, management must manage especially the employees’ identification with the organisational culture of the new institutions; after organisational commitment, management must focus on employee motivation which includes increasing the employees’ satisfaction with their remuneration packages, their peer relations and their growth factors; and, To manage the employees’ identification with the organisational culture of the new institutions, management must manage employees’ perceptions about increased student access, successes in merger goal achievement and fairness of workload dispensations. The main contribution of the study is the empirical support produced for elements which should be focused upon in strategy execution, namely the interplay among employee job performance, organizational commitment, organizational culture identification and motivational rewards. By doing so, the study provided the empirical foundation for a model that could be used to strategically manage the post-merger process at universities.
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Wang, Yuche Jerry. "A study to identify international business competencies needed by business graduates of four-year colleges and universities in Taiwan, R.O.C. /." free to MU campus, to others for purchase, 2000. http://wwwlib.umi.com/cr/mo/fullcit?p9998523.
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