Dissertations / Theses on the topic 'University of Zimbabwe. Library'
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Kusekwa, Lovemore. "Guidelines for using digitisation as a sustainable method of preservation at the University of Zimbabwe library." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/41021.
Full textMini Dissertation (MIT)--University of Pretoria, 2014.
Information Science
MIT
Mabweazara, Rangarirai Moira. "Use of social media tools by library staff at the University of the Western Cape, South Africa and the National University of Science and Technology, Zimbabwe." University of the Western Cape, 2014. http://hdl.handle.net/11394/4120.
Full textAcademic libraries in the economically developed countries have taken the lead in adopting and appropriating various social media platforms to enhance services offered to their patrons. However, there are many unanswered questions on how libraries in the economically developing countries of the South, Africa in particular, are using social media in their service delivery, as well as in the personal lives of their librarians. Against this backdrop, this study investigated how librarians at the University of the Western Cape (UWC), South Africa and the National University of Science and Technology (NUST), Zimbabwe deploy and appropriate social media technologies. It examined the familiarity, benefits, challenges as well as the factors shaping and constraining the use of social media by academic librarians in the two institutions. In doing so, the study adopted the Technology Acceptance Model (TAM) by Fred Davis (1989) as its conceptual framework. Methodologically, the study deployed a Web-based questionnaire (administered via e-mail) with 59 academic librarians at UWC and 40 academic librarians at NUST. To ensure the validity of the study the questionnaire was pretested among a few librarians at the NUST. The findings of the study show that UWC librarians are more adept at appropriating social media applications than NUST librarians. The study further revealed that UWC librarians are directly in charge of managing social media whereas at NUST the Information Technology (IT) department is responsible for managing the applications. Similarly, while UWC Library largely uses social media for marketing their services, NUST library uses the platforms for reference services. The study also notes that there is a thin line between personal and professional uses of social media. In particular, personal uses of the platforms have a direct influence on their use in work-related contexts. Some of the motivating factors for the use of social media by librarians across both universities are: patron demand, low cost, ease of use and functionality. The study also highlights the factors militating against the effective use social media and recommends that library management for both institutions should put in place supportive policies to encourage their effective use for the benefit of service users.
Malapela, Thembani. "A study into the availability of and access to electronic journals for teaching and research by the academic staff at the Faculty of Agriculture, University of Zimbabwe." Master's thesis, University of Cape Town, 2014. http://hdl.handle.net/11427/13108.
Full textResearchers have relied on journals as a source of current research information for more than 350 years. In sub-Saharan Africa, researchers and libraries complain about a lack of access to subscription electronic journals despite an increase in electronic journals access schemes for developing countries. Furthermore, African researchers lag behind in publishing their work when compared to their counterparts in the developed world. Research was carried out in the Faculty of Agriculture at the University of Zimbabwe, which sought to investigate electronic journal availability from the researchers’ perspectives; to discover how electronic journals are used for teaching and research; and how faculty use journals in their publications. To explore this multi-faceted objective, four key sub-objectives emanated from the main research objective. The first sub-objective was to determine to what extent the available electronic journal collections met faculty’s electronic journal teaching and research needs. The second was to establish journal usage through analysing journals cited in faculty research papers and reading lists given to graduate students. The third was to understand the problems if any, encountered in accessing electronic journals –establishing the nature and frequency of these problems. The last was to explore if academic staff desire and publish their research and in the process, to understand the obstacles they face. This study used methodological triangulation, and data was gathered through three main research methods. These were an electronic journal availability study, a 26 question- 7 survey, and a citation analysis. Each respective method addressed a respective sub-objective, with an overlap of methods for the fourth objective. The findings revealed that 85.5% of the required journals were available across the available electronic journals collections. Faculty members use electronic journals for their work; however, they need training to access and to be aware of what journal content is available. While faculty members aim to be published, evidence indicated that they use less recent journals in their published works. There was no evidence that suggested that access to electronic journals alone leads to increased publications.
Matingwina, Thomas. "Health information dissemination among undergraduate students in Zimbabwe with particular reference to the National University of Science and Technology : a study in developing an integrated framework for health information dissemination." Doctoral thesis, University of Cape Town, 2015. http://hdl.handle.net/11427/15574.
Full textWilliamson, Vicki. "Leadership to Transform Our Library: A Case Study from the University Library, University of Saskatchewan." Chandos, 2013. http://hdl.handle.net/10388/5592.
Full textChoto, Jennifer Rudo. "The Info Market: Transformation of the Harare City Library." University of Cincinnati / OhioLINK, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1283460367.
Full textMabweazara, Rangarirai Moira. "The 21st century academic library: the case of three state universities in Zimbabwe." The University of the Western Cape, 2018. http://hdl.handle.net/11394/6466.
Full textThe advent of the 21st century and its dynamic information environment have changed higher education considerably including the library spaces. Library patrons, namely undergraduates, postgraduates, and academics are placing heavy demands on academic libraries requiring support in research, teaching and learning. As a result, academic librarians globally have undertaken major re-evaluations of what they do and how they do it, to ensure relevance amongst their diverse user communities. The new information landscape is fraught with controversies that prompt opposing perspectives towards change acceptance amongst librarians. In Zimbabwe, academic libraries seemed to be lagging behind regarding changes presented by this information landscape. Given this context, the study sought to understand how librarians are adjusting to the 21st century environment against the expectations of the students and academics. The Diffusion of Innovation Theory crafted by Rogers (2003) and the McKinsey 7S model propounded by Waterman, Peters and Phillips (1982) were used as theoretical and conceptual frameworks. The research further applied a conceptual framework from the literature to determine the expectations of students and academics of the academic library in the 21st century. For data collection, the study adopted a case study design and a mixed methods approach using Web-based questionnaires, follow-up interviews and website content analysis. Data was collected from students, academics and librarians at three selected Zimbabwean universities. All data collecting tools were pre-tested amongst librarians, academics, postgraduate and undergraduate students prior to collecting data. Data collected using questionnaires was analysed using Statistical Package for the Social Sciences (SPSS) and Microsoft Excel while interview data was analysed using thematic text analysis. Findings of this study revealed that the Midlands State University Library had to a larger extent embraced new trends which are in-line with the 21st century environment compared to the National University of Science and Technology and Lupane State University libraries. The Library and Information Science qualification remains important in service delivery among academic librarians. Inadequate funding, limited time due to multitasking, slow uptake of new concepts and limited knowledge and skills were barriers to keeping up with new trends amongst librarians. Academic librarians collaborated with academics in collection development, Information Literacy Skills (ILS) teaching and uploading theses and research papers into the Institution Repository (IR).
2018-12-14
Yang, Yuchen, and Jieqiong Liang. "Energy Audit for the Gävle University Library." Thesis, Högskolan i Gävle, Avdelningen för bygg- energi- och miljöteknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-14500.
Full textPour, Masoomeh Tasouji Hasan. "Service quality assessment at Aveiro University library." Master's thesis, Universidade de Aveiro, 2012. http://hdl.handle.net/10773/10902.
Full textEste estudo examina em termos gerais a qualidade do serviço prestado pela biblioteca da Universidade de Aveiro em Portugal baseado na perspetiva dos utilizadores da biblioteca com o intuito de investigar quais são os atributos essenciais para os quais os gestores da biblioteca devem alocar recursos de forma a garantir um serviço de qualidade e como é que se comporta o ranking da biblioteca em termos da perceção da qualidade do serviço prestado. Neste trabalho também são analisados os problemas que os utilizadores encontram quando utilizam os serviços prestados pela Biblioteca. Os questionários Libqual+ foram distribuídos com o intuído de se recolher informação no campus da Universidade numa relação direta com os participantes. Entre os participantes no estudo participaram Estudantes, Professores e Colaboradores da biblioteca. As conclusões deste estudo mostram que nem todas as necessidades dos utilizadores são satisfeitas. Através da relação entre atributos e análise de dados foram extraídas três dimensões principais do programa Libqual+: “Affect of Service”, “Information control” e “Library as Place”. Os resultados revelam que os itens mais problemáticos se relacionam com os atributos físicos do serviço. As dimensões analisadas classificam-se como: muito bom para a “Affect of Service”, bom para “Information Control” e mau ou fraco para “Library as Place”. De acordo com a perceção dos utilizadores, as questões que obtiveram melhores resultados relacionam-se com os colaboradores da biblioteca. Finalmente, são apresentadas algumas recomendações para a biblioteca no sentido de melhorar a qualidade do serviço prestado.
This study examines the overall service quality at the main library of Aveiro University in Potugal based on library users’ perspectives to investigate which are the essential attributes that library managers should allocate the resource for good service quality and how is the ranking of library as a result of research in terms of perceived service quality. The problems users had encountered when involved in library service are also explored in this study. The Libqual+ program questionnaires were distributed for data gathering in campus area of university in a face-to-face relationship with respondents. A survey of Students, Professors and Staff was used. Several insights gained from this study shown that all users’ desired expectations are not met. Three main dimensions of Libqual+; "Affect of Service", "Information Control", and "Library as Place" were extracted by related attributes and data analyzing. The results reveal that the most problematic items are about physical service attributes. The dimensions were classified as very good for "Affect of Service", good for "Information Control” and bad or weak for "Library as Place". According the users ideas the highest ranking of questions belongs to library workers. Finally, recommendations are presented to library in order to improve the quality of the provided service.
Matizirofa, Lazarus. "Information management and dissemination of HIV/AIDS information by NGOs in Zimbabwe: An explanatory study." Master's thesis, University of Cape Town, 2005. http://hdl.handle.net/11427/8726.
Full textThe HIV/AIDS epidemic has become a serious health, social and economic problem in Zimbabwe. Almost 30 percent of the population had been infected by AIDS (Acquired immune Deficiency Syndrome) by 2004. The epidemic has also affected almost the entire population in one way or another - domestically, socially and economically. Zimbabwe faces a long-term development disaster because of the effects of the disease across the societal spectrum. AIDS is threatening every fibre of the nation from food supply to economic productivity, and not least human resource development. Many households have lost their principal source of income to the disease and have become impoverished. The national budget is increasingly under pressure as scarce resources are channelled to fight the HIV/AIDS pandemic. Despite a multitude of interventions aimed at preventing the scourge of the epidemic on the health system, the economy and human development, HIV/AIDS still presents a problem of enormous magnitude in Zimbabwe. It is argued that a major limitation of the various interventions to fight the pandemic has been the failure to extensively and effectively harness knowledge and disseminate information relating to all aspects of HIV/AIDS in Zimbabwe. The NGO sector, because of its grassroots involvement with the disease, is particularly well placed to fulfil such a role. The main aim of this study was to explore information and knowledge management and dissemination by HIV/AIDS NGOS in Zimbabwe. A further objective was to identity in the literature strategies that have been used, vis-a-vis modern information and knowledge management practice, in cognate sectors of development in Zimbabwe and other countries. It is argued that by applying appropriate information and knowledge management practices valuable knowledge and information that relate to how communities experience the problems and the impact associated with HlV/AIDS can be gathered and disseminated. Information and knowledge management is recommended by the United Nations' UNAIDS as the best way to harness both tacit and explicit information related to all aspects of the epidemic. A survey was conducted amongst 64 HIV/AIDS NGOs based in Harare, Zimbabwe. Data was collected using questionnaires, key informant interviews, and observation methods, and this was further supported by data collected from documentary and electronic sources. The main outcome of the study indicates that information and knowledge management is generally not well practised in the HIV/AIDS NGO sector in Zimbabwe. This is despite the fact that 75% of the NGOs had information services in place. Far too few qualified staff have been appointed to manage information services and this lack of professional skills has had a negative impact on HIV/AIDS information dissemination. It is argued that in a society such as in Zimbabwe, effective information dissemination measures are needed to assist social, economic and scientific interventions. It was further established that a sound information and knowledge management policy, and information technology developments were needed to address the information service challenges. The other main outcome showed that NGOS were not networking effectively among themselves, with government and other role players such as the private sector, educational institutions and churches, etc. Lastly, there was a strong indication that information technology, i.e., computers and accessories, the Internet, intranets, databases and audio-visuals, etc.. were not fully utilised, this is despite the fact that in other countries they have been very effective to assist in the creation, generation, gathering and diffusion of information. Based on the research outcomes, the researcher thus proposes that information and knowledge management practices should be set in place in the HIV/AIDS sector of Zimbabwe. NGOs should ensure that information services are run and manned by skilled and trained information officers. It is also suggested that government should be encouraged to become more involved and complement the work done by NGOs by reviewing the 1985 NLDS Act and other policy instruments. The study further recommends that, HIV/AIDS NGOs should work towards networking and providing a single shared dissemination source to the public, such as a national database, which would be hosted via a web-based internet portal. This would also enable NGOs to explore further networking efforts such as communities of practice (expert forums), a national HIV/AIDS bibliography and electronic publishing.
Chikono, Albert Nhawo. "Knowledge sharing practices amongst academics at the Zimbabwe Open University." University of the Western Cape, 2018. http://hdl.handle.net/11394/6426.
Full textThis study investigated knowledge sharing (KS) practices at the Zimbabwe Open University (ZOU) in Zimbabwe. The study assessed the knowledge sharing practices in the ZOU regional campus faculty departments and identified gaps, with the aim to find out how knowledge is being managed, shared in an Open and distance learning institution and if knowledge management (KM) is playing a role. The quantitative study was undertaken at the 10 regional campuses of the Zimbabwe Open University. A questionnaire survey was carried out to collect data from a sample of 100 academic staff in the 10 Regional Centres. The underlying question was whether the university academic members were aware of the knowledge that exists, how this knowledge is created and, shared and flows in the organization. The study also sought to establish the views of academic staff, on the benefits that can be reaped from KM practices. The study confirmed that there is willingness to engage in knowledge sharing activities. However, the lack of a clear knowledge policy negatively impacts on the university’s ability to competitively position itself in the knowledge economy as a knowledge driven university and this impacts research productivity and distance learning course delivery at the ZOU. One of the key recommendations emanating from this research is that the university should have a Knowledge policy aligned to its strategic plan which will act as a guideline on the sharing of knowledge internally and externally as well as make it mandatory for academic staff to publish internally as well as to store their publications in the university repository.
Chowdhury, Salma. "The management of academic libraries: a comparative study of the University of the Western Cape Library and Dhaka University Library." Thesis, University of the Western Cape, 2006. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_7559_1182223717.
Full textThis research project is a comparative study of management of two university libraries (University of the Western Cape and Dhaka University) from two different countries (South Africa and Bangladesh). This research was to identify and document how the functions of management are applied in both libraries.
A sample of the two university libraries&rsquo
users, librarians, and library staff were taken. The questionnaire, interview, observation and documentary sources of information were major methods of data collection. In order to provide a brief presentation on how the management functions were applied at other university libraries, a description of how some university libraries in the U.K, U.S.A, Eastern countries and Africa are given. The findings of the study revealed that the problem of inadequate financial support is true for both University libraries, and is the major cause amongst other weaknesses. Both libraries still use a large percentage of non-professional staff and the library service is in desperate need of personnel. However, the observed difference between DUL and UWCL in this comparative study was significant. Services offered in both libraries differ in some cases such as: Consortia, Inter library loans, OPAC, CD-search, e-journals and multimedia. These areas still need to be developed at DUL. UWC have the most of these facilities. Although it needs to improve on aspects such as e-journals, access to data-bases and open access on the Internet.
Ahmad, Zubair, and Jasim Mumtaz. "Implementation of Activity Theory in Umeå University Library." Thesis, Umeå universitet, Institutionen för informatik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-52919.
Full textSyphus, Matthew. "The marketing of university libraries, with special reference to South African university libraries." Master's thesis, University of Cape Town, 1990. http://hdl.handle.net/11427/8365.
Full textThe investigation was undertaken to establish, in the first place, whether it is correct to assume that university library managers in South Africa do understand the main tenets of marketing. Secondly, the investigation was undertaken to determine whether these librarians actually do implement some or all of the principles of marketing in the management of their libraries. The study was carried out in two parts: a literature survey and an empirical investigation. The investigation was confined to university libraries in South Africa. The literature survey of the relevant marketing literature had a twofold purpose. In the first place, the marketing of libraries could only be properly appreciated within the context of understanding what is meant by marketing. Secondly, it was an underlying assumption of the investigation that in order to determine whether the management of South African university libraries did understand and apply the principles of marketing, the questions posed to them in the survey would of necessity have to reflect the principles, concepts, terminology and techniques of marketing, as established in the literature survey. The survey of marketing literature therefore endeavoured to establish clearly the main tenets of marketing and the techniques of marketing planning, the broadened marketing concept which has extended marketing to non-profit organizations, and, the significance of the interactive relationship of services marketing. A survey of the relevant literature of librarianship was undertaken to gain an insight into how marketing was perceived by the Anglo-American library world. It was against this broader background of the literature of librarianship that the South African experience was considered. As part of the empirical investigation a questionnaire was constructed and mailed to the respondents in order to determine whether the principles of marketing are understood and implemented by university libraries in South Africa. The analysis of the data obtained from the questionnaire indicated that the management of South African university libraries have a general understanding of the principles of marketing, although at present only a small minority have an in-depth knowledge of it. From the analysis of the data it is also apparent that South African university library managers to a greater or lesser extent do carry out some of the main activities of marketing, although, for the present, they do not necessarily consider that they are implementing formal marketing planning in their libraries. Only a small minority of university libraries are actually engaged in some formal marketing activities.
Maringe, Felix. "Marketing university education : an investigation into the perceptions, practice and prospects of university marketing in Zimbabwe." Thesis, University of Southampton, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.408980.
Full textGukurume, Simbarashe. "New Pentecostal churches, politics and the everyday life of university students at the University of Zimbabwe." Doctoral thesis, University of Cape Town, 2018. http://hdl.handle.net/11427/29290.
Full textMcSwiney, Carolyn M(Carolyn Mary) 1942. "Internationalisation of the university implications for the academic library." Monash University, School of Information Management and Systems, 2001. http://arrow.monash.edu.au/hdl/1959.1/9301.
Full textManuel, Sue. "Strategic management and development of UK university library websites." Thesis, Loughborough University, 2012. https://dspace.lboro.ac.uk/2134/10958.
Full textHarrell, Charles B. "The Use of an Academic Library by University Students." Thesis, North Texas State University, 1988. https://digital.library.unt.edu/ark:/67531/metadc279070/.
Full textAl-Faresi, Sumayyah Hassan. "Mobile digital library acceptance." Thesis, Brunel University, 2014. http://bura.brunel.ac.uk/handle/2438/13867.
Full textMogale, Mpho Gift. "Social Media and the Provision of Library and Information Services at the University of Limpopo Library." Thesis, University of Limpopo, 2019. http://hdl.handle.net/10386/3048.
Full textThe use of social media (SM) tools in both public and private institutions is growing remarkably. Academic libraries, in particular are confronted with serious challenges of becoming the leader in adopting various SM platforms to enhance the delivery of library and information services to their users. This study investigated the extent and ways in which librarians attached to the University of Limpopo library use SM platforms in the provision of library and information services to their patrons. The study examined types of SM tools used, purposes that SM tools are used for in academic libraries, factors that determine and impede the use of SM, as well as the attitudes of the library staff towards the use of SM in providing library and information services. The study adopted a qualitative research approach through the use of a semi-structured interview (administered face-to-face) with 10 academic librarians at the University of Limpopo (UL) as a data collection method. The findings of the study show that UL library staff largely use SM platforms such as Facebook to market and promote library services as well as Library-Blog to liaise with the schools or faculties. The study further revealed that librarians at UL are not in charge of SM applications. Instead the Marketing and Communication Department administrator is responsible for the management of SM in the university. The study notes that library personnel are aware of various SM platforms. Therefore, it has a direct influence on their use in work-related tasks. Moreover, the ease of use, low cost, high demand and usefulness of SM applications are contributory factors which motivated the librarians to want to use it. The study further reveals factors that inhibit the effective use of these applications and recommends that library management should create SM policies to boost the effective use of SM for the benefit of library patrons.
Chidzonga, Midion Mapfumo. "Transition from high school to university : perspectives of first year students at the University of Zimbabwe College of Health Sciences." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/95892.
Full textENGLISH ABSTRACT: Introduction: Literature shows that the transition from high school to university is fraught with challenges and that there is need to appreciate these challenges from the students’ perspectives and devise ways of assisting the students navigate them smoothly. - Aim: To explore the perspectives of first year students at the University of Zimbabwe, College of Health Sciences (UZCHS) regarding their transition from high school to the UZCHS and propose possible ways to manage the transition phase based on the students’ perspectives. - Objectives : The objectives of this study were to determine the students’ perspectives with regards to various factors that are known to affect the transition from high school to university. - Design: An evaluative research study design was adopted using a mixed method research approach sequentially applying a quantitative and qualitative method. - Method: Four hundred and eighty six (486) self-administered survey questionnaires with 23 closeended questions were distributed to all first year students in the UZCHS. Only 16 questions were analysed for purposes of this research project. A total of 49 interviews were conducted for the in-depth structured questions interview on a randomly selected group of students from each of the programmes. - Results : The response rate was 51% (246/486) ; 81.4% of students were in the 19 to 20 years age group; 52% males and 48% females; 44.4% of the students were enrolled in the MBChB programme. The major challenges faced by the students were the heavy workload; poor counselling services; sticking to timetables; using the library; poor teacher-student relationships; poor sense of belonging; living with a diverse population Frustrations at the UZCHS were identified as arising from academic issues: examinations marks; poor facilities; inadequate high school preparation for university grades and poor feedback. Students’ financing at university was also of concern to the students. The students found the orientation week most useful. The motivation for joining the UZCHS was for career prospects, personal desires and parental influence. Preparatory information given by the UZCHS was considered adequate but not sufficiently detailed. Factors that helped students settle in were the initial reception, orientation week, and the relationships between students, staff and lecturers. The role of parents, peers and friends in settling in was also highlighted as important. - Conclusions : The students’ perspectives on transition are similar to those reported in the literature:need for pre-university information, better accommodation, improved library facilities, improved counselling services, lengthening the orientation week, more detailed information about UZCHS before admission, improve pre-university contact with students ,reduced workload in order to accommodate extra-curricular social life. Students’ preparation for life and learning at university should start during high school.
AFRIKAANSE OPSOMMING: Inleiding: Uit die literatuur is ditbaieduidelikdat die oorgang van studentevanaf die skoolnauniversiteitbaieuitdagend is. Daar is derhalwe ‘n behoeftedathierdieuitdagingsvanuit die perspektiewe van die studentebeskou word in ‘n poging om hulle op die meeseffektiewemanierteondersteunentebegelei. - Doelstelling: Die doel van hierdie studie is om die perspektiewe van eerstejaarstudente aan die Universiteit van Zimbabwe se Fakulteit Gesondheidswetenskappe (UZCHS) te ondersoek wat betref die oorgang van hoërskool na die UZCHS, en wyses voor te stel om die oorgangsfase te bestuur, gebaseer op die studente se perspektiewe. - Doelwit: Die doelwitte van hierdie studie was om te bepaal wat die studente se perspektiewe was oor die verskeie welbekende problematiese faktore teenwoordig in die oorgang van skool na universiteit. - Ontwerp: ʼn Evaluerende navorsingsontwerp is onderneem deur ʼn gemengde navorsingsmetode te volg. Dit is opeenvolgend deur ʼn kwantitatiewe en kwalitatiewe metode toegepas. - Metode: ʼn Self-administrerende vraelysopname met 23 geslote vrae is ewekansig toegepas en versprei aan vierhonderd ses- en tagtig (486) studente van die UZCHS. Slegs 16 vrae is vir die doeleindes van hierdie studie geanaliseer. ʼn Onderhoud met in-diepte gestruktureerde vrae is ook gevoer met ʼn ewekansig geselekteerde groep studente (49) van elk van die programme wat aangebied word by die UZCHS. - Resultate: Die responskoers was 51% (246/486); 81.4% van die studente was in die ouderdomsgroep 19 tot 20 jaar; 52% was manlik en 48% vroulik; 44.4% van die studente was geregistreer vir die MBChB program. Die uitdagings deur die studente ervaar was onder andere die swaar werklading, swak studente-ondersteuningsdienste, om by te bly by die rooster, die gebruik van die biblioteek, swak dosent-student verhouding, ʼn swak gevoel van behoort aan, en om deel te wees van ʼn diverse samelewing. Frustrasies by die UZCHS het hul oorsprong gehad by akademiese kwessies: eksamenpunte; uitslae en swak terugvoering. Studente-finansiering aan die universiteit was ook ʼn bron van kommer by studente. Studente het die oriëntasieweek die nuttigste gevind. Die motivering om aan te sluit by die UZCHS het verband gehou met loopbaanvooruitsigte, persoonlike behoeftes en ouer-invloed. Voorbereidende inligting verskaf deur die UZCHS is beskou is voldoende maar sonder genoeg besonderhede. Faktore wat studente gehelp het om tuis te voel was die aanvanklike ontvangs, oriëntasieweek, en die verhoudings tussen studente, personeel en lektore. Die rol van ouers, portuurgroep en vriende om hulle te laat tuis voel, is aangedui as belangrik. - Gevolgtrekkings: Die studente se perspektiewe op oorgang is soortgelyk aan dié wat in die literatuur gerapporteer word. Daar is ʼn behoefte aan beter studentebehuising en biblioteekfasiliteite en studente-ondersteuningsdienste, en meer gedetailleerde informasie oor die UZCHS voor toelating. Studente glo ook dat die oriëntasie week verleng moet word en dat die werklading verminder moet word om hul buitemuurse sosiale lewe te akkommodeer. Studente se voorbereiding vir die studentelewe en universiteitstudies behoort reeds op hoërskool te begin.
Mila, Nyameka. "Job satisfaction in a South African academic library." University of Western Cape, 2011. http://hdl.handle.net/11394/3514.
Full textThe purpose of this project was to investigate job satisfaction at the Cape Peninsula University of Technology Library (CPUT). Academic libraries throughout the world and in South Africa have undergone massive change in the last few years. CPUT Library is the result of the merger of two technikon libraries in 2005. The study aimed to investigate the impact of the merger on staff job satisfaction. If libraries are to meet the challenges of change, they need satisfied and committed staff. This dissertation project is framed by two closely related models in human resources management, namely Herzberg‟s two factor theory of motivation and Hackman and Oldham‟s Job Characteristics Model (JCM). Questionnaires were used to gather data from 91 library staff in CPUT. A total of 44 responded. The survey identified areas of satisfaction and dissatisfaction among staff and the impact of the merger on staff who were employed before 2005. The study finds that 66% report overall job satisfaction with strong satisfaction with the work itself and the sense of accomplishment it brings. The majority of library staff is dissatisfied with promotion prospects and work distribution. Despite the years of restructuring, there are several comments on library structures. The need for more participative style of management and clear reporting structures are mentioned. The four questions on respondents‟ future plans reveal that affective commitment to the institution is not very high. Respondents like their work but 48% say they would accept a job outside the CPUT Library and only 50% claim to be proud to say they work at CPUT Library, with another 27% neutral. There are mixed findings on the impact of the merger, which might well be connected to the lack of institutional commitment. Only 50% of respondents who were at CPUT before the merger claim to be more satisfied now than before it. And the open-ended questions uncover the challenges in building or rebuilding a sense of belonging.
Chipo, Dzikite. "The implementation of information and communication technology (ICT) intergrated teaching and learning in textiles and clothing programmes at one University of Science and Techology in Zimbabwe." Thesis, University of Fort Hare, 2016. http://hdl.handle.net/10353/2127.
Full textWang, Jun, and Yuanyuan Yang. "Competencies required by female leaders in University libraries : The library of the University of Gävle." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-14900.
Full textLindgren, Sofia. "A Case Study of the University Library in Mekelle, Ethiopia." Thesis, Uppsala University, Department of ALM, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-101825.
Full textDavids, Arnoldus Rudolph. "Users' attitudes towards the library of the University of the Western Cape." University of Western Cape, 2000. http://hdl.handle.net/11394/7445.
Full textFor any academic work at a university, students and staff are entirely dependent on the adequacy of the library. That is why the reason for the existence of university libraries is to provide essential study and reference material to supplement the instruction given to students in the lecture-rooms, as well as to support academic progress and research. the problem addressed in this study is to look into lecturing staff and full-time students' attitudes towards the University of the Western Cape Library. An attempt is made to identify their attitudes toward the services and the materials they are offered. In order to assess, the success of one particular library, the University of the Western Cape Library; in appeasing the needs of its users, a survey of its full-time students and lecturing staff population of six faculties was undertaken during 1999 to solicit their views on the library and its ability to fulfill their needs. The study is approached within the context of user studies as a scientific discipline around which a growing body of theoretical concepts have been formulated. It is also an area of research in which many surveys around the user and her / his needs have been conducted over the preceding decades. In particular the user of the academic library and his needs, especially at undergraduate as well as postgraduate level have been the objects of investigation. There seems to be a need to involve library staff in continuing education programmes. This will assist library users, who can expect to be informatively supported by the library .staffwho are both knowledgeable and up to date in their fields. It all helps to add to the professional competence of the staff and the skills that they produce to satisfy user needs. There are also issues for debate with regard to books and periodicals collections. It is hoped that with a better library orientation, better search strategies will be encouraged and then, probably, even more users will be satisfied with the stock. However, bearing in mind that the majority use of the library stock, on most occasions, is limited to the items available in the reserve section. Care should be taken that selection criteria are strictly adhered to, and that all the subjects taught at the university are covered, so that there are no gaps in the collections. A very real problem to the university is one of finance. The cost to duplicate, for example, prescribed texts sufficiently, will absorb a large proportion of book funds, which will mean less money left for building a balanced research, book and periodical collection. It is therefore suggested that the Senate Library Committee should try and put a well-balanced library budget in place. This will insure that the library that is regarded as the heart of the university will remain a relevant and integral part of every student's life on campus.
Atua-Ntow, Cynthia. "Staff assessment of the success of the integrated library system : the case of the University of Ghana Library System." Diss., University of Pretoria, 2016. http://hdl.handle.net/2263/59625.
Full textMini Dissertation (MIT)--University of Pretoria, 2016.
Information Science
MIT
Unrestricted
Muhaddis, Ali. "A Concise Catalogue of the Persian Manuscripts in Uppsala University Library." Uppsala universitet, Universitetsbiblioteket, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-194262.
Full textMorales, Arroyo Miguel Angel. "The Physiology of Collaboration: An Investigation of Library-Museum-University Partnerships." Thesis, Connect to this title online, 2003. http://www.library.unt.edu/theses/open/20032/morales%5Farroyo%5Fmiguel/index.htm.
Full textMaenzanise, Jasper Lee. "Information seeking patterns of distance learners registered with the Zimbabwe Open University." Thesis, 2002. http://hdl.handle.net/10413/3758.
Full textThesis (MIS.)-University of Natal, Pietermaritzburg, 2002.
Chao, Kuo-Chih, and 趙國智. "Wayfinding in University Library : A Case Study of Huafan University Library." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/47133604044232056960.
Full text華梵大學
工業設計學系碩士班
97
Abstract The sign system in a library is a service system to help readers recognize the placement in a library area. It is a facility for the convenience of readers in wayfinding process and can reduce the additional work load for the staff because of less inquiry. It’s include, the whole floor plan of the library, the direction for each area, the knowledge for each space, etc. An architect often depends on the experience in the process of a new construction library and lacks of wholly consideration. It will take influence for the service quality and results. And raise the doubt and difficulty for the user experiences. The study takes the library sign system planning of Huafan University as an example. Knowing the factors of wayfinding and how it could be happened to confer the wayfinding behavior. Discuss the definition, classification and design of a sign system. Analyze the map of service area and route planning. Implement the function and dealing of the sign system in a library. Approaching the target library’s route and planning. Make a summary of the hints for the design process of a sign system. It also considered with the evaluation of the sign system in other university libraries to keep off mistakes. The achievements of the study are: (1) help the library to construct a design criterion and maintain system, (2) provide a consult for the relevance staff of schools, (3) provide a consult for other schools plan to construct a new building or renew their sign system.
SU, YU-TING, and 蘇郁婷. "Nonusers of university library-A Case Study of Chang Jung Christian University Library." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/pm528m.
Full textChinoda, Tatenda. "Stakeholders' perceptions of the role of student affairs in university education at Midlands State University (MSU)." Thesis, 2013. http://hdl.handle.net/10413/10714.
Full textThesis (M.Ed.)-University of KwaZulu-Natal, Durban, 2013.
Tsai, Wei-Chun, and 蔡維君. "Usability test of university library websites: A case study of National Taiwan University Library website." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/34991417950643471163.
Full textSuwannarat, Patha. "Library leadership in research university libraries." 1994. http://catalog.hathitrust.org/api/volumes/oclc/32021606.html.
Full textEdwards, Heather Michie. "University library planning : a comparative study." Thesis, 2015. http://hdl.handle.net/10539/17226.
Full textYu, Hsiao-Fen, and 游曉芬. "Development of Blog for University Library." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/50796710178017870236.
Full text輔仁大學
圖書資訊學系
97
The trend for Library 2.0 has driven more and more libraries to develop their own Blogs to promote their services. For library application, Blogs can be used in various functions: promotion of library services, sharing knowledge and making social connection with users. With the use of RSS (real simple syndication), comment function, trackback function (to track discussion between different blogs), interactions and sharing of information become accessible among library users. This research was conducted as a preliminary exploration in development of library blog. Major research purposes were to analyze user’s needs and their use reactions toward the Blog developed in this research. Subjects of this research were students from Fu-Jen Catholic University. First, user’s needs and their comments for library blog were gathered through focus group interview. And then Movable Type 4.1 was used as the platform for development purpose. Along the research process, users’ needs and reactions were obtained as a basis for providing formative improvement in design and development. At the end, a questionnaire containing 30 items were used to assess students’ reactions toward the Blog in following aspects: content, structure, design, usefulness, and management. The main results of this research revealed that students used library blog infrequently. “Library Collection Recommendation Blog” and “Subject Activity Blog” were suggested by most users. Overall, Most users were positive about the use of the Blog developed in the study. Difficulties related technical issues might be encountered in developing library blogs. However, more research on promoting the use of library blog is needed.
Yen-Jung, Tseng, and 曾嬿容. "A Study of ISO11620 (Library Performance Indicators) with an University Library." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/07283460344733037319.
Full text國立臺灣師範大學
圖書資訊學研究所在職進修碩士班
98
In recent decade, libraries faced major changes in the environment, libraries subjected to various challenges and are affected from resources, services, financial using. In order to show the value of libraries to sponsors, “Performance Evaluation” could be assisted libraries to achieve it. Libraries could use it to diagnosis of their business and services, and are conducive to outward to secure the necessary funding. In 1998, the International Standard Organization(ISO)developed a common international standard (ISO 11620) for libraries to measure the performance of libraries. ISO promulgated the second edition of the Library Performance Indicators in 2008, the indicators based on BSC into four surfaces- Resources, Access & Infrastructure, Use, Efficiency, and Potentials & Development. I use indicators in Efficiency surface of ISO 11620:2008 to research and choose two years consecutive and related information of a university library as example. From the research found: 1.This library there are seven indicators, the cost efficiency in 2009 are better than in 2008; 2.The indicator “Cost per User” isn’t suitable for university libraries; 3. The indictors of ISO11620: 2008 are simple concept, they need to be adjusted according to actual situation; 4.Funding of university library is subject to the budget of university, and it would affect the operation of the library.
Huang, Yu-chian, and 黃于倩. "Library Anxiety Among Academic Library Users at National Chung Hsing University." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/57725845300673357113.
Full text國立中興大學
圖書資訊研究所
94
As libraries are making great efforts to provide user-oriented services at present, whether users experience uncomfortable feelings resulted from encountering library staffs, library collections, library building, and library facilities has caused growing concerns among librarians. The purpose of this study is to examine if library anxiety is present among academic library users, and to discover whether groups of users experience different levels of library anxiety. Meanwhile, it also investigates the views of users and librarians about library anxiety. The study conducted a case study at the National Chung Hsing University. The study included literature analysis, survey method with a questionnaire and interview. The purpose of literature analysis was aimed to explore the significance and context of library anxiety, and use library anxiety scale to assess levels of library anxiety experienced by users. From 300 copies of questionnaire distributed, 222 valid questionnaires were returned, with a return rate of 74.0%. Then, there were interviews with thirteen users and nine librarians, to get in a more depth opinions on library anxiety. The major findings of this study were listed as follows: 1.Library anxiety is not an overwhelming phenomenon, only few users are high-anxious users; 2.There are significant differences for some dimensions among the variables of academic user’s gender, college, and year of study; 3.Users who display signs of library anxiety tended to experience significantly higher levels of library anxiety associated with mechanical barriers than general users; 4.Librarians perceive users experience library anxiety, but consider that their level of library anxiety are not serious. Based on results of the study, the author made the following suggestions: 1.Libraries should implement user study on a regular time to understand users’ feelings; 2.Library instructions should be customized to meet individual user’s requirements, to improve their abilities to utilize the library; 3.Libraies should actively promote library services, to raise users’ familiarity with the library services; 4.Librarians should enhance professional image and abilities, to encourage users’ willingness to interact with librarians; 5.Public services division should improve communication with technical services division, to reduce library anxiety among users.
Lin, Ya-Li, and 林雅莉. "A study of university Library Air Conditioning Environment ─The National Chung Hsing University Library as a Case Study─." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/45343691387136265797.
Full text逢甲大學
建築所
97
Universiity libraries were constructed for students to read and information gathered. In this study, we are going to discuss whether the housing books and reading areas would be a comfortable environment for students to use. Concerned about the library’s function and space application, the interior air conditioner is also one of effect to users’ reading areas. We take the library of National Chung Hsing University as the subject in this study to investigate the comfort under the interior air conditioner. To provide a comfortable environment is a standard to design the interior air conditioner environment of the further university’s library. For the investigation of the actual measurement to the interior reading area of National Chung Hsing Unversity, we analye the temperature and the humidity at the vent, the average of the temperature and the humidity, and the varitation of temperature and humidity at the interior environment by the surveying instruments. Based on the surveying analysis to investigate the comfort of the space and further design the air conditioner inside the library. According to the related analysis of the interior temperature and humidity under the air conditioner, the position and the layout of each floor would affect the temperature and the humidity under the air conditioner, and further influence the environmental comfort and the energy saving. To create a comfortable reading environment of the library, the control of temperature and the layout of the air conditioner vent are the important factors.
Mudavanhu, Sarafina. "The effects of campus environment on student development at Masvingo State University in Zimbabwe." Thesis, 2008. http://hdl.handle.net/10413/159.
Full textThesis (M.Ed.) - University of KwaZulu-Natal, Pietermaritzburg, 2008.
Sundararaman, Vishwanath. "Development of ASIC technology library for the TSMC 0.25um standard cell library." 2003. http://www.lib.ncsu.edu/theses/available/etd-05182003-144917/unrestricted/etd.pdf.
Full textWang, Di, and 王荻. "Study on the University Library Blogs’ Group." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/65921789016309106247.
Full text淡江大學
資訊與圖書館學系碩士班
97
Library blog is one of the tools to help library development. In order to understand the main characteristics and influencing factors of blogs, there are 71 library-related blogs build by 42 university libraries surveyed. Applies principal component and cluster analysis methods and have the following conclusions: 1.University Libraries almost build the blog by themselves. 2.The subject of university Library blogs usually is about the selected collections. 3.Long-term operation of blog has high traffic and visibility. 4.University Library blog can be divided into 3 to4 clusters. 5.University Library blog is still growing and changing.
Chen, Ying-Jean, and 陳盈蓁. "A Study of University Library Blog Comments." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/53261909013278933840.
Full text臺灣大學
圖書資訊學研究所
98
In order to cope with the generation of web2.0, libraries develop a variety of services and the blog is the most widely application of all. In regard to blogs, most studies focused on the blog services from the library’s point of view, leaving out the blog users’. Library service should be reader-oriented, therefore, it is better to examine the library services from readers’ point of view. Comment is the most representative characteristic of blogs, which not only displays the interactions between library and readers but also expresses the opinions of readers. Lots of university libraries in Taiwan have developed blog services in recent years. This study is intended to analyze the blog comments to illustrate library services from the readers’ point of view. Purposes of this study are: 1.To analyze the contents of university library blog comments. 2. To explore the library blogs and comments from viewpoints of librarians as well as readers. 3. To explore the impact of blogs on library services. Questions to be answered are as follows: What type of library blogs gets the most comments? What are the types of comments? What are the interactions between librarians and readers? What factors make readers comment? How librarians deal with readers’ comments? What are librarians’ viewpoints on library blogs? Do readers’ comments have impacts on library services? First, contents of 80 library blogs (in 33 universities) were analyzed. In addition, interviews and survey by questionnaire were conducted to investigate viewpoints of librarians and readers on university library blogs. The research targets are librarians and readers from the top five libraries which possessed more comments on their library blogs. According to the content analysis, most blogs belong to the types of ‘data and resources,’ ‘library news,’ and ‘combination.’ The number of commented posts in ‘specific user’ type of blogs are more than others (an average of 1 comment every 3 comment posts). There are more comments found in the type of ‘library service’ (an average of 21.4 comments per comment post). Articles which relevant to readers’ right acquire more comments. Reply to the author is on the top among various types of comments, followed by spam comments, library comments, personal-oriented comments, disputative comments, other comments, and related topic comments. Usually, librarians would reply to readers’ comments within 3 days. Languages used by readers in their comments are somewhat casual than those used by librarians in their responses. According to the survey by questionnaires, more than half of respondents tend to add library blogs in their bookmarks in order to obtain the latest news and information concerning library collections. Nevertheless, only a few of them would have willingness to make comments on blogs. Majority of respondents are satisfied with the response made by the library. Moreover, they also pointed out that university library blog is a tool which can facilitate the interaction between the library and readers. Librarians interviewed in this study indicated that solving the problems of traditional websites, distributing news, promoting reading are the major goals of university library blogs. They browsed the blog daily and reply comments anonymously. Librarians indicated that the more comments readers post, the more librarians can realize what readers concern. In conclusion, libraries would need definite goals, informative blog contents, appropriate management and promotion, and supports from the library authority to provide effective and efficient blog services.
Cheng, Wei-Ning, and 成維寧. "The Feasibility of University Library as Scholarly Electronic Journal Publisher : A Case Study of National Taiwan Normal University Library." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/13327170241146107714.
Full text國立臺灣師範大學
圖書資訊學研究所
99
The emergence of the Internet not only has changed the channels of scholarly communication and the types of scholarly publishing, but also has diversified how information is exchanged, searched and shared in scholarly communities. The phenomenal adoption of online publication has challenged how university libraries provide publishing services. Keeping current with academics making research papers available through open access, university libraries are offering journal publishing services online. Although we know "university libraries should be the publisher" from a lot of literature, we have not yet find the best approach from University Libraries that provide electronic journal publishing services. Therefore, the purpose of this study is to investigate the feasibility of university library as scholarly electronic journal publisher in Taiwan. To reach the purposes, researcher firstly takes Research and Development method to set up the National Taiwan Normal University Library Open Journal Systems by using Open Journal Systems ; uses survey and interview to understand the operation of journals, the needs of journal editors, and their opinions on " Library as Scholarly Electronic Journal Publisher". Through these data, researcher will investigate the feasibility of university library as scholarly electronic journal publisher by providing the system, and which kinds of scholarly electronic journal publishing services that library can provide. The results show that the Library should establish a Publishing Center or Press to responsible for all matters of scholarly publishing in the university. The main trouble of all units are lack of human resource and technical problems. Library should act as a mediator to integrate resources on campus, provide human resources, and hold training course; Library can provide equipments to reserve publications, maintain the system and provide technical advice by the professional, hold a regular training program, and act as a mediator. Based on the results above, researcher gives some suggestions from different aspects of "organization", "culture", "policy", "funding", "human resource", and "technical support" for National Taiwan Normal University library and other University Library, which try to carry out the Electronic Journal Publishing Services. In addition, researcher also gives few modifications for the further studies.
Wang, Chuan-Shu, and 王傳澍. "A Study on the Issues of Space Regeneration on University Library— Case Study of Chung Yuan Christian University Library." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/53783310602561912136.
Full text中原大學
建築研究所
95
Facing with the coming of digital era and increasing demands of teaching and research, the problem of library space and function gradually occurs, such as the increment of books and audiovisual information leading to the severe insufficient measure for data collection and reading space, outdated architectural facility and pipes leading to inadequate cooperation with the usage demand for data and architectural facility which influences the service quality of library, etc. Both the quality and the quantity of library space could hardly fit modern requirements. Especially some university libraries planned and designed at early stage, the organization, function and spatial using are facing extreme challenges. Hence, overall evaluation and review are necessary fundamental work of space regeneration of library in the future. This research takes Chung Yuan Christian University library as discussed object; its main research goal is to understand the current situation and problem of spatial using of the library and analyze the response and suggestion of the spatial using from librarian and readers in order to conclude relevant planning and design subject as the base of the library space regeneration in the future. In the aspect of research methods, questionnaire, message board, online discussion zone, interview and other methods of survey are processed through different platforms in the hope to achieve the below research aims and content: 1.Understand user’s opinion of the library spatial using through survey methods of different platforms. 2.Overall investigation of the library spatial using condition of Chung Yuan Christian University. 3.Analyze the planning and design subject of space regeneration of university library through the user’s opinion of the library spatial using and spatial survey results. 4.Synthesize the results of survey and analysis, conclude concrete suggestions and provide the reference for the future planner of university library architectural space planner, librarian and other university library. The research results discover the reader’s opinion and problems of spatial using and solution are listed as below: 1. Flexible adjustment of spatial using; 2. Expand the scope of reader’s service space; 3. Emphasize the environment of reader’s reading space; 4. Satisfy diverse book collection space; 5. Maintenance and management of facility. In addition, the planning and design of library space regeneration are listed as follows: 1. Overall space integration and extension; 2. Efficient spatial collection capability; 3. Create “friendly”, “warm”, “human” and “ convenient” reading space; 4. Reflect the unobstructed special character of modern library data system; 5. Elevate the comfort of reading location; 6. Facility update and systematization; 7. Diminish the influence upon the library during the space regeneration. Therefore, space regeneration will renew the outdated library and fit the using characters of modern space and facility in order to satisfy reader’s needs in information using.
Lin, Yu-yun, and 林育云. "Research of University Library Resource Utilization and Quality of Services ---The Case Study of Library of National Taiwan Normal University." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/85dyrh.
Full text國立臺灣師範大學
圖書資訊學研究所
97
Through the time goes by, the users of University libraries gradually view themselves as the “consumers” of the libraries, and expect to receive good services in the libraries. However, the users of University libraries are distinguishing in their backgrounds, therefore their characteristics of utilizing the resource of libraries and their feelings on the quality of services in the libraries are diverse. This research adopts the identification of the users of University libraries as the classification basis, divides the users as four different types of users: instructors, doctorial students, graduate students, and undergraduate students, then exam how they utilize the substantial and digital library resources, the frequency of the utilizations, why they utilize it, how they emphasize the quality of library services, degrees of satisfactions, and what are the differences between them in order to provide referrals for the resource distributions and service improvement of University libraries. The research target is the faculties and students in National Taiwan Normal University, applied questionnaires and semi-constructive interviews to collect data, and gathered total 897 effective questionnaires and 25 interviewees. The questionnaire is base on the universal introduced LibQual+™ scale. The result of library resources utilize shows that the frequency of substantial library utilization of undergraduate students, graduate students, and doctorial students are higher than instructors. All the users have the specific demands on the digital library, the purposes of undergraduate students of utilizing library are school works and leisure activities; as for graduate students and doctorial students, their purposes are school works, academic researches, and leisure activities, and the purposes of instructors are program instructions and academic researches. The undergraduate students mainly utilize the professional and leisure substantial collections, the graduate and doctoral students and instructors otherwise utilize the professional substantial and digital collections. The reasons of utilizing substantial collections are: the paper-collections don’t have electronic versions, the users may not understand if they need the electronic databases or not, the users may not be able to operate the electronic databases, and the specific convenience of the paper collections; as for the digital collections are novel and electronic conveniences. The evaluation of quality of service in library shows that the most valuable and satisfying aspect of quality of service for the users is the environment and space of the library, and the less valuable and satisfying aspect is the electronic collected resources. The aspects that require to be improved the most of the library are the paper collections and facilities. Furthermore, the research discovers that on the five aspects of quality of services in library, every time the user has contact with the librarian would influence the user’s feelings toward the librarian, the accessibility of information, and the novelty, which are the decisive factors of identifying if the collections in the library are sufficient or not. Finally, this research generalizes the opinions and suggestions or the users, and proposes correlated advises.
Chen, Yan-An, and 陳嬿安. "Applying QFD to Improve the Quality of University Library :A Case Study on Social-Science Library at Fu Jen University." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/ac5acb.
Full text輔仁大學
應用統計學研究所
89
With the advancement of information technology, the capability of obtaining, selecting, and using information has become a key element in upgrading competitiveness. Consequently, library will play a more and more important role since it is the primary source of getting information for lots of people. University library is dominating the other library in almost all aspects due to the long tradition, making it ever more important as the role of preserving and transmitting information. Quality Function Deployment (QFD) is a structural process, which can transform customers’ needs into stages of product design, production and marketing. QFD uses the philosophy of team work in listening customers’ needs to accurately understand customers’ real needs. And hence QFD can decide how to meet customers’ demand in the best way under limited resources. Through displaying the true needs of customers by designing products, service according to customers’ services. The purpose of this research is to incorporate customers’ voice in improving the service quality of university library using QFD. By doing so, library can effectively improve its service quality under limited resources and help library satisfy its main object of servicing its customers. This study applies the QFD technique in evaluating the service quality of the Social-Science Library (SSL) in Fu Jen University. Hopefully through the benefit of QFD we can understand the key quality elements, the order of elements needs to be improved, and all of customers’ needs about service quality of SSL. The research findings can be good guidelines for SSL in improving its overall service quality. As the results reveal, we can get the items that take precedence over the others in quality improvement and can display the quality of all of the customers’ needs about service quality completely. The research findings will be provided to the SSL for the base of quality improvement.
Chin, Jiung-Bin, and 靳炯彬. "Performance Evaluation for University E-Library in Taiwan." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/03787491475090043320.
Full text中華大學
科技管理研究所
93
At the end of June, 2004, there are more than 150 universities and colleges in Taiwan, and the competition among them is frenetic. In universities and colleges, libraries must provide all teachers and students with two functional services: data searching and academic research. With the fast changing IT and analysis for the use of readers in various universities, E-library has become the core affair of current university libraries. Therefore, this thesis expects to construct a performance evaluation system for the E-library of universities in Taiwan. Also, we take actual university cases as the target for analysis for in-depth research so as to provide an evaluation reference for e-libraries in Taiwan universities. This thesis has reviewed the library performance evaluations of UK, Germany, USA and Taiwan literatures and constructed primary performance evaluation indicators. We then use the Delphi Method to summarize the opinions of experts in completing the construction of performance evaluation model for E-library. With all the factors of E-library, user satisfaction and input of libraries as the basis, we use Analytic Hierarchy Process (AHP) to illustrate the problems and combine the two to establish the hierarchy structure for the performance evaluation of this research. We will also calculate the weights of all indicators within hierarchies and finally calculate the weight of the overall hierarchies. Finally, in the research process, with relevant e-affair data collected from libraries in 42 universities including national universities, private universities, technology universities and technology institutes, combining indicator weight and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), we consider the distance of the universities from positive and negative Ideal Solutions as the evidence for ranking and demonstrate the overall performance of E-libraries in all universities, providing future improvement directions for university libraries. The research can also provide important future decision-making references for libraries and universities to enable better performances.