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Journal articles on the topic 'University Services'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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1

Zhang, Liang-Jie. "A Services University." IT Professional 11, no. 2 (2009): 60–62. http://dx.doi.org/10.1109/mitp.2009.20.

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Asu-Okang, Stella. "Management of Support Services and Quality Service Delivery Among Academic Staff in the University of Calabar, Calabar, Nigeria." International Journal of Educational Administration, Planning & Research 11, no. 2 (2019): 19–25. https://doi.org/10.5281/zenodo.5234884.

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<em>The study examined management support services and quality service delivery among academic staff of the University of Calabar, Cross River State, Nigeria. To achieve the aim of this study, two research questions were raised and two hypotheses were formulated to guide the study. A survey research design was adopted for the study. The population of the study comprised all the academic staff in the University of Calabar. The total number of all the academic staff is three thousand eight hundred and sixty (3860). A stratified random sampling technique was used to select a total number of one h

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3

Falcone, Santa, and Michael Rivera. "Improving university library electronic services." Performance Measurement and Metrics 6, no. 2 (2005): 97–107. http://dx.doi.org/10.1108/14678040510607812.

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4

Misbach, Irwan. "Services quality of Islamic university." Management and Business Review 2, no. 2 (2018): 71–84. http://dx.doi.org/10.21067/mbr.v2i2.3229.

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This study is to determine the level of student satisfaction with the service quality of islamic university. The study sample was 83 people based on accidental sampling, using Performance-Importance Analysis. The results of this study found that high religious students who received administrative and academic services were in the very satisfied category with a value of 98.3%. However, there is a service that must be a concern of the university, namely the ability of the university to respond or act quickly in solving problems faced by students. In addition, the quality of service that is prior

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5

Glick, M. D. "University computing services in 1995." ACM SIGUCCS Newsletter 19, no. 2 (1989): 13–20. http://dx.doi.org/10.1145/69142.69143.

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6

Mohsen, Keshavarz, and Bahman Zandi Dr. "Educational Services Quality Analysis." American Based Research Journal 4, no. 3 (2015): 09–17. https://doi.org/10.5281/zenodo.3428088.

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<em>The goal of this study was to determine gaps in perceptions and expectations of students in University of Tehran using Service Quality Model (SERVQUAL) in 2012 based on a descriptive-analytical study. Study population consisted of all students in various majors atTehran University. The participants were selected based on a multistage sampling. In the first stage, participants were chosen from each school according to ratio-stratified sampling, and then subjects were selected randomly in each stratum. Sample size was given as 205 regarding 95% confidence, 0.8 standard deviation and 0.1 accu

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Zahra, Siti, and Syamsir Syamsir. "Evaluation of Non-Tender Services in the Procurement of Goods and Services in the Goods/Services Procurement Services Section of Andalas University Hospital." JISIP (Jurnal Ilmu Sosial dan Pendidikan) 8, no. 4 (2024): 2340. https://doi.org/10.58258/jisip.v8i4.7355.

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This research aims to evaluate non-tender services in the procurement of goods and services in the Goods/Services Procurement Services Section of Andalas University Hospital. This research was conducted at the Andalas University Hospital, with data collected and processed through interviews, document studies, and observations using qualitative analysis techniques and descriptive methods. The results of this research show that the evaluation was carried out on Reliability, Responsiveness, Guarantee, Empathy and Physical Evidence. Evaluation of the quality of non-tender services in the procureme

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Dennis, L. Estacio, M. Valencia Nerissa, and Kiester C. River Vim. "Bulacan state university library: Innovative services to support distance learning during Covid-19 of S.Y. 2020-2022." Global Journal of Engineering and Technology Advances 10, no. 3 (2022): 065–72. https://doi.org/10.5281/zenodo.6402384.

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This study aims to identify the Bulacan State University Library Services to Support Distance Learning during Covid-19 of 2020-2022. This research used documentary analysis of qualitative research in which documents are interpreted by the researchers to give voice and meaning around an assessment topic. Documents were assessed for their completeness; in other words, how selective or comprehensive the data is. Also of paramount importance upon evaluation of documents were the considerations that the data are “necessarily precise, accurate, or complete recordings of events that have occurr

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9

Et. al., Abu Shahim, M. R,. "Online Counselling Services: University Students’ Perception." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 4 (2021): 1173–81. http://dx.doi.org/10.17762/turcomat.v12i4.630.

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Online counselling is no longer something new. It offers faster, safer and more practical in getting counselling services. This study aims to examine the perceptions of university students toward online counselling services which include aspects of attitude, knowledge and readiness at Universiti Malaysia Terengganu. This quantitative study has a total of 263 respondents from two different studies; social sciences and technology sciences. The Perceptions Toward Online Counseling Questionnaire is used as the instrument. The collected data were analysed using quantitative method. The data obtaine

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10

Jeal, Yvette. "Re‐engineering customer services: University of Salford information services division." New Library World 106, no. 7/8 (2005): 352–62. http://dx.doi.org/10.1108/03074800510608666.

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11

Mwanaamina, Salum Abdaalla. "ASSESSMENT OF QUALITY OF GUIDANCE AND COUNSELING SERVICES IN ZANZIBAR: A CASE OF ABDULRAHMAN AL-SUMAIT UNIVERSITY AND ZANZIBAR UNIVERSITY." International Journal of Novel Research in Healthcare and Nursing 9, no. 3 (2022): 114–22. https://doi.org/10.5281/zenodo.7163233.

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<strong>Abstract:</strong> University learners do face many challenges and fail to cope with university life challenges and become the sufferers of psychosocial problems including emotional instability and finally lead to incompetent workers. The ability to resolve their personal and social problems depend much provision of quality guidance and counselling service. This study there for, assessing the quality of guidance and counselling services at Higher Learning Institutions in Zanzibar, focusing on the case of ABDULRAHMAN AL-SUMAIT University and Zanzibar University (ZU). The specific object

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12

Ryan, Marianne, and Donna L. Ferullo. "Managing Copyright Services at a University." Reference & User Services Quarterly 51, no. 2 (2011): 111–14. http://dx.doi.org/10.5860/rusq.51n2.111.

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13

&NA;. "Thomas Jefferson University Hospital-Health Services." American Journal of Nursing 96 (January 1996): 54. http://dx.doi.org/10.1097/00000446-199601001-00026.

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14

Roes, Hans. "Current awareness services at Tilburg University." Electronic Library 11, no. 2 (1993): 99–103. http://dx.doi.org/10.1108/eb045216.

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15

Abili, Khodayar, Fatemeh Narenji Thani, Faranak Mokhtarian, and Mohammad Mehdi Rashidi. "Assessing quality gap of university services." Asian Journal on Quality 12, no. 2 (2011): 167–75. http://dx.doi.org/10.1108/15982681111158724.

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16

Brown, Claire, Peter Varley, and John Pal. "University course selection and services marketing." Marketing Intelligence & Planning 27, no. 3 (2009): 310–25. http://dx.doi.org/10.1108/02634500910955227.

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17

Pencarelli, Tonino, Simone Splendiani, and Daniela Cini. "Quality and value in university services." International Journal of Quality and Service Sciences 5, no. 2 (2013): 140–54. http://dx.doi.org/10.1108/ijqss-03-2013-0014.

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18

Simon, Alexandra. "Quality assurance in university guidance services." British Journal of Guidance & Counselling 42, no. 2 (2014): 181–98. http://dx.doi.org/10.1080/03069885.2013.869789.

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19

Tonta, Yasar. "INTERLENDING SERVICES IN TURKISH UNIVERSITY LIBRARIES." Interlending & Document Supply 15, no. 4 (1987): 122–25. http://dx.doi.org/10.1108/eb008551.

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20

Hayden, Seth C. W., and Katherine E. Ledwith. "Career Services in University External Relations." New Directions for Student Services 2014, no. 148 (2014): 81–92. http://dx.doi.org/10.1002/ss.20110.

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21

Tonta, Yaşar. "Interlending services in Turkish university libraries." Interlending and Document Supply 17, no. 4 (1987): 122–25. https://doi.org/10.5281/zenodo.437107.

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The article begins with an overview of the current situation in Turkish university libraries, which were badly affected by the economic crisis of 1977-82. In 1982 the Higher Education Council (HEC) approved the centralization of university libraries, and HECDOC (HEC Documentation and International Literature Search Centre) was set up in order to develop a national collection of serials in support of university library collections. Up to now, interlending in Turkish university libraries has been largely neglected, not helped by a law which makes librarians personally responsible for all losses

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22

Zaki, M. M. "Private Enterprise and Nigerian University Libraries: The Ahmadu Bello University Example." African Research & Documentation 59 (1992): 21–24. http://dx.doi.org/10.1017/s0305862x00013224.

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AbstractThis article explains what has led to privatisation of some library services in Nigerian university libraries, with emphasis on the Ahmadu Bello University Library experience. It also discusses the prospects and problems of already privatised services such as photocopying and word processing. Other viable services for privatisation are enumerated.

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23

Mohd Yusof, Norlaili, Soaib Asimiran, and Suhaida Abdul Kadir. "Tahap Kepuasan Pelajar Terhadap Kualiti Perkhidmatan Universiti: Satu Tinjauan." ‘Abqari Journal 26, no. 1 (2022): 127–37. http://dx.doi.org/10.33102/abqari.vol26no1.386.

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Student satisfaction is an important aspect in a university where it is one of the main objectives of a university. Service quality and student satisfaction were also found to have a close relationship in ensuring that the university's objectives were achieved. Therefore, this study makes a review on the level of student satisfaction with the quality of university services based on past literature. This finding found that there are various factors that provide satisfaction to students and it affects the quality of university services. Therefore, the university management system needs implement

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24

Henscheid, Amanda Call, Karleigh Moore, Nicole Murphy, Katelin Munkres, and Salvador Cano Jr. "Incorporating OT Services Into Higher Education Disability Services." American Journal of Occupational Therapy 77, Supplement_2 (2023): 7711510202p1. http://dx.doi.org/10.5014/ajot.2023.77s2-po202.

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Abstract Date Presented 04/20/2023 This qualitative study explored the roles and responsibilities of OTs working in disability services centers on university campuses, adding support for OTs in this setting. Primary Author and Speaker: Amanda Call Henscheid Additional Authors and Speakers: Karleigh Moore, Nicole Murphy, Katelin Munkres, Salvador Cano Jr.

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25

Verma, Nitesh Kumar, Maya Deori, and Manoj Kumar Verma. "Library Services During COVID 19." DESIDOC Journal of Library & Information Technology 42, no. 6 (2023): 341–53. http://dx.doi.org/10.14429/djlit.42.6.18130.

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Academic library websites are considered an integral tool for disseminating libraries’ information, resources, and services. It also encourages users to interact and use library resources and services remotely. The spread of COVID-19 and the nationwide lockdown shifted the education system to an online mode of teaching and learning. The present study aims to analyse the usability criteria of the Central Universities’ library websites, the availability of various facilities & services provided during the pandemic, to know the mode of information dissemination during the pandemic, andthe pre

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26

Babashev, F., J. Sikhynbayeva, and A. Zholdasbekov. "PR ACTIVITIES IN PROMOTING THE EDUCATIONAL SERVICES OF THE UNIVERSITY." Scientific heritage, no. 129 (January 23, 2024): 31–34. https://doi.org/10.5281/zenodo.10558251.

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The paper examines the theoretical foundations of the development of PR activities of universities and its characteristic features, taking into account the specifics of the market of educational services of higher education. The study of these problems becomes relevant when the competitive rivalry between universities for the target audience increases. The PR component has a special advantage in the process of promoting higher education services, in creating a positive and attractive university style, and in choosing a university by the consumer. The importance of PR is not limited to thi

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27

Mui -Ling Chang, Dyana, and Norazah Mohd Suki. "Students’ Satisfaction of Food Services at the University Cafeteria: a Comparative Study Via PLS Approach." International Journal of Engineering & Technology 7, no. 3.21 (2018): 61. http://dx.doi.org/10.14419/ijet.v7i3.21.17097.

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This research investigated the effect of food quality, price fairness, staff performance, and ambience on students’ satisfaction of cafeteria food services by comparing responses from Universiti Malaysia Sabah (UMS), Malaysia with Mercu Buana University (MBU), Indonesia. Data was analysed using the Partial Least Squares (PLS) application in SmartPLS computer software version 2.0. Path coefficients from PLS results revealed ambience as the most significant predictor of students’ satisfaction of food services at the university cafeteria in both UMS and MBU settings, followed by aspects of staff

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28

Mckenzie, Malcolm, and Julie Howell. "A Snapshot of Australian University Career Services." Australian Journal of Career Development 14, no. 2 (2005): 6–14. http://dx.doi.org/10.1177/103841620501400203.

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For almost 100 years, career services in Australian universities have been providing assistance to students. Along with providing students with career development learning opportunities and employment services, career services have the potential to cross boundaries. Career services work with all faculties and disciplines of study, form vital links and partnerships with employers, liaise with organisations representing professional associations and work with prospective students. As universities make their own decisions about the type of career development support they offer their students, the

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29

Kulyk, Evgenia. "Library Service in Ensuring the Information Ecology of an Organization: A Case Study of a Research University Library." University Library at a New Stage of Social Communications Development. Conference Proceedings, no. 7 (December 30, 2022): 78–85. https://doi.org/10.15802/unilib/2022_270175.

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<strong>Objective.</strong> Information products and services provided by academic libraries to support the educational process and research are a component of the information ecology of educational institutions, but their list within each academic library depends on the institutional ecology. Therefore, it is useful to study the practical experience of various academic libraries in ensuring the information ecology of research universities. As an example, we consider the successful experience of G. Denysenko Scientific and Technical Library of the National Technical University of Ukraine

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30

Rakhmawati, Nazua Sukma, Farahdilla Gumilau, Herni Purwanti, Mutia Azzahra, and Parhan Hidayat. "Reference Services in the Open University Library." Librarianship in Muslim Societies 3, no. 2 (2024): 80–99. https://doi.org/10.15408/lims.v3i2.37855.

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Reference services are one of the services available at Open University (UT) Library, and they are widely used to meet the information needs of its users. This research aims to determine the reference service process at UT Library, the process of utilizing these services, and the challenges faced in UT Library reference service. The method used is qualitative with a case study approach. Data collection techniques are through observation and interviews with subjects, namely librarians, and objects, namely UT Library reference services. The research results show that UT Library has offline refer

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31

Kurnia, Candra Adi, Saiful Akmal, Siti Nur Zalikha, Eka Januar, and Radhiyatussuraya. "COMPARING PUBLIC UNIVERSITY LIBRARIES’ SERVICES: EVIDENCES FROM AR-RANIRY ISLAMIC STATE UNIVERSITY AND SYIAH KUALA UNIVERSITY BANDA ACEH." Jurnal Transformasi Administrasi 13, no. 01 (2023): 31–51. http://dx.doi.org/10.56196/jta.v13i01.246.

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Banda Aceh is the provincial capital of Aceh and has been declared as an economic mobility and education center. This period was marked by the establishment of several public and private schools, as well as public and private universities. Education is a process of learning that aims to develop a generation to be more reliable and capable. Facilities and infrastructure are critical components of education. An essential educational facility for both students and educators is the library. As a public institution, the library must comply with applicable rules and regulations namely UU No. 25 of 2

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32

AhnYoungjin. "Community Services of University: A Case Study of Chonnam National University." Journal of the Economic Geographical Society of Korea 10, no. 1 (2007): 64–80. http://dx.doi.org/10.23841/egsk.2007.10.1.64.

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33

Heilesen, Simon B. "Introducing ICT-Services in a University Environment." Journal of Cases on Information Technology 12, no. 1 (2010): 50–62. http://dx.doi.org/10.4018/jcit.2010010104.

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This case discusses the development and management of ICT-services at a Danish university. A special characteristic of the case is that the development has taken place on the basis of participatory design and voluntary adoption. On the one hand, this approach furthers the adoption of ICT-services. On the other hand, it may hamper the development of a uniform and universally accepted set of services. Some concrete examples of ICT-services are discussed from the point of view of factors favorable to the adoption of technological innovations. These include services for administration, communicati

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34

Hidayat sutawidjaya, Ahmad, and Lenny Christina Nawangsari. "Servqual: strategies to improve university library services." International Journal of Engineering & Technology 9, no. 1 (2020): 326. http://dx.doi.org/10.14419/ijet.v9i1.30284.

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Over the past two decades, library development in both the functional and physical fields is inseparable from the change in the paradigm of libraries and librarians towards libraries. Increasing competitiveness in university library services is carried out through several aspects; one of which is through the improvement of facilities or infrastructure, products or services produced or personnel responsible for the product to provide customer satisfaction. The purpose of this research is to analysis the attributes of library services and performance of service quality attribute at Wuhan Univers

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35

Tubulingane, Booysen Sabeho. "University Library Services and Student Academic Performance." International Journal of Library and Information Services 10, no. 2 (2021): 1–17. http://dx.doi.org/10.4018/ijlis.20210701.oa1.

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In many countries, university libraries are required to demonstrate quantitatively their value to their institutions. Consequently, many universities spend a large part of their institutional budgets on acquiring new library books, paying for high online journal subscription fees, and recruiting library staff. However, few studies have been conducted to evaluate the contribution of the university libraries to the students' success. Thus, this study, which applied a quantitative survey methodology to quantify the contribution of a Namibian university library to student academic performance, was

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36

Çolaklar, Huriye. "Evaluation of Innovative Services at University Libraries." Journal of Balkan Libraries Union 2, no. 2 (2014): 12. http://dx.doi.org/10.16918/bluj.97263.

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37

Enos, Gary A. "Entire university must commit to disability services." Disability Compliance for Higher Education 26, no. 10 (2021): 2. http://dx.doi.org/10.1002/dhe.31045.

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38

Kidd, Tony. "Electronic journal services at Glasgow University Library." Information Services & Use 21, no. 3-4 (2001): 173–80. http://dx.doi.org/10.3233/isu-2001-213-411.

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39

Amerkhanova, A. B., and V. R. Meshkov. "UNIVERSITY EDUCATIONAL SERVICES MARKETING: FEATURES, OPPORTUNITIES, PROBLEMS." BULLETIN 6, no. 382 (2019): 208–13. http://dx.doi.org/10.32014/2019.2518-1467.163.

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40

Bedford, Mary Ruth, and Becky Domokos-Bays. "Newsletter for university students promotes nutrition services." Journal of the American Dietetic Association 85, no. 11 (1985): 1492–93. http://dx.doi.org/10.1016/s0002-8223(21)03831-1.

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41

Meilman, Philip W. "Human Resource Issues in University Health Services." Journal of American College Health 50, no. 1 (2001): 43–47. http://dx.doi.org/10.1080/07448480109595711.

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42

Carney, Clarke G. "Counseling and Psychotherapy Services for University Students." Journal of Higher Education 57, no. 3 (1986): 342–44. http://dx.doi.org/10.1080/00221546.1986.11778782.

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43

Суетин, С. Н., Д. А. Курманова, И. А. Шишова, Ю. И. Купцова, and А. В. Трифонова. "University competitiveness management: specifics of educational services." Экономика и предпринимательство, no. 4(117) (June 1, 2020): 679–82. http://dx.doi.org/10.34925/eip.2020.117.4.148.

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В статье приводится анализ теоретических положений специфики образовательных услуг в сфере высшего образования. Целью данной работы является определение основных путей развития высшего образования с учетом специфики образовательных услуг. Основными методами проведённого исследования следует полагать монографический, дедукцию, индукцию, аналогию и сравнение. Авторами проведен анализ мнений современных ученых в области педагогики и высшего образования. Полученные результаты исследования могут быть использованы в деятельности высших учебных заведений, а также в учебной и научной работах. The arti

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44

Kurtz, Barry L., James B. Fenwick, Christopher C. Ellsworth, Xiaohong Yuan, Adam Steele, and Xiaoping Jia. "Inter-University software engineering using web services." ACM SIGCSE Bulletin 39, no. 1 (2007): 464–68. http://dx.doi.org/10.1145/1227504.1227467.

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45

Casey, Michael, and Mrinalini Mahto. "Sexual health services available for university students." International Journal of STD & AIDS 15, no. 4 (2004): 279–80. http://dx.doi.org/10.1258/095646204773557866.

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46

WILLIS, SHARON. "UNIFORMED SERVICES UNIVERSITY OF THE HEALTH SCIENCES." Academic Medicine 78, no. 4 (2003): 380. http://dx.doi.org/10.1097/00001888-200304000-00010.

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47

Ferguson, Anthony W. "Chinese Television University Library Resources and Services." Collection Management 26, no. 4 (2001): 43–57. http://dx.doi.org/10.1300/j105v26n04_04.

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48

Will, Nicole. "Data-mining: Improvement of university library services." Technological Forecasting and Social Change 73, no. 8 (2006): 1045–50. http://dx.doi.org/10.1016/j.techfore.2006.05.006.

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49

HIGAKI, Yasuhiko, Keiko ARIOKA, and Hiroaki IKEDA. "Internet Information Services of Chiba University Labrary." Igaku Toshokan 41, no. 3 (1994): 277–85. http://dx.doi.org/10.7142/igakutoshokan.41.277.

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50

Carney, Clarke G., Joseph E. Talley, and W. J. Kenneth Rockwell. "Counseling and Psychotherapy Services for University Students." Journal of Higher Education 57, no. 3 (1986): 342. http://dx.doi.org/10.2307/1981564.

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