Relevant bibliographies by topics / Upscale hotels

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Upscale hotels'

Author: Grafiati
Published: 10 September 2021
Last updated: 29 July 2025

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Journal articles on the topic "Upscale hotels"

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Urtasun, Ainhoa, and Isabel Gutiérrez. "Clustering benefits for upscale urban hotels." International Journal of Contemporary Hospitality Management 29, no. 5 (2017): 1426–46. http://dx.doi.org/10.1108/ijchm-10-2015-0583.

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Purpose The aim of this paper is twofold. First, clustering patterns of urban hotels are explored, and, second, clustering effects on performance for upscale urban hotels are estimated. Design/methodology/approach Local indicators of spatial association (LISA) were computed using geographic information system (GIS) techniques. Clustering for the entire population of hotels in Madrid was explored visualizing LISA statistics. Then, a system generalized method of moments regression was applied to test a set of hypotheses about the performance effects of LISA statistics for a sample of upscale urb
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Bellou, Victoria, Nikolaos Stylos, and Roya Rahimi. "Predicting hotel attractiveness via personality traits of applicants." International Journal of Contemporary Hospitality Management 30, no. 10 (2018): 3135–55. http://dx.doi.org/10.1108/ijchm-06-2017-0369.

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Purpose Despite the fact that hotels rely heavily upon frontline employees, extant evidence on what makes a hotel attractive in the eyes of job applicants is scarce. Thus, this paper aims to incorporate the Big Five personality traits model to identify what potential hotel job applicants are likely to seek in their prospective employers. Design/methodology/approach Applicants for non-managerial, frontline posts at upscale hotels were approached via three branches of a career agency located in England, UK; their responses were gathered via a self-administered questionnaire. The 522 usable respo
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Kuo, Pei-Jou, Lu Zhang, and David A. Cranage. "What you get is not what you saw: exploring the impacts of misleading hotel website photos." International Journal of Contemporary Hospitality Management 27, no. 6 (2015): 1301–19. http://dx.doi.org/10.1108/ijchm-11-2013-0532.

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Purpose – This research aims to investigate the impacts of misleading hotel website photos on consumers’ brand trust, emotional responses and negative word-of-mouth (WOM) intention. The magnitude of these impacts in different contexts was examined. Design/methodology/approach – This study employed a 2 (hotel segment: economy vs upscale) × 2 (expected product experience: hedonic vs utilitarian) scenario-based experimental design. A total of 240 consumers participated in this study. Findings – The study results show that, in the case of misleading hotel website photos, brand trust was lower for
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Sakyi, Richmond, Cornelius Tengan, Bright Ahlijah, Abdul Bashiru Jibril, and Georgina Dadson. "Effect of Integrated Marketing Communication on Brand Recognition of Upscale Hotels in Ghana." Journal of Business Sectors 3, no. 1 (2025): 71–83. https://doi.org/10.62222/coje8404.

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Research background: The scientific article examines a current and practically significant aspect of marketing communication, which is crucial for the success of hotel brands in a competitive market. It provides new insights into the use of communication channels within Ghana's specific environment, which may differ from established findings in developed countries, thereby enriching both theory and practice in the field of hotel marketing. Purpose of the article: The study investigates the role of integrated marketing communication and its effects on brand recognition among upscale hotels in A
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Zhang, Yang, Su Zhang, and Fu-Chieh Hsu. "Crisis Management Performance of Upscale Hotels in the Greater Bay Area, China: A Comparative Study in a Complex Institutional Situation." Sustainability 15, no. 6 (2023): 5476. http://dx.doi.org/10.3390/su15065476.

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This study explores upscale hotel crisis management from the institutional environment perspective. Integrating the institutional and resource dependence theories, this study established a framework to investigate and compare the organizational crisis performance of state-owned and private-owned hotels in China. Specifically, data were collected in the Greater Bay Area. The hotels from Macau represent the private-owned samples (n = 247), while the hotels from Guangzhou and Shenzhen are the state-owned samples (n = 225). The results showed that the institutional environment significantly influe
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Chen, Han, Rui Chen, Shaniel Bernard, and Imran Rahman. "US hotel industry revenue: an ARDL bounds testing approach." International Journal of Contemporary Hospitality Management 31, no. 4 (2019): 1720–43. http://dx.doi.org/10.1108/ijchm-01-2018-0031.

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Purpose This study aims to develop a parsimonious model to estimate US aggregate hotel industry revenue using domestic trips, consumer confidence index, international inbound trips, personal consumption expenditure and number of hotel rooms as predictor variables. Additionally, the study applied the model in six sub-segments of the hotel industry – luxury, upper upscale, upscale, upper midscale, midscale and economy. Design/methodology/approach Using monthly aggregate data from the past 22 years, the study adopted the auto-regressive distribute lags (ARDL) approach in developing the estimation
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Brochado, Ana, Paulo Rita, and Ana Margarido. "High tech meets high touch in upscale hotels." Journal of Hospitality and Tourism Technology 7, no. 4 (2016): 347–65. http://dx.doi.org/10.1108/jhtt-07-2016-0038.

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Purpose This paper presents an analysis of the impact of current technologies on customer experiences in upscale hotels and assesses the potential of the latest technologies for enhancing customers’ stay. Design/methodology/approach A two-step approach was applied in this study. The qualitative phase included an examination of upscale hotel websites, interviews with hotel managers and an internet search regarding the latest technological innovations in hotels. In the quantitative stage, a questionnaire was developed for hotel guests, generating a sample of 310 valid completed questionnaires. F
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Chen, Ying, and Don Capener. "Global Value Perceptions: The Case of Luxury Hotels." SAM Advanced Management Journal 86, no. 2 (2021): 32–44. http://dx.doi.org/10.52770/wcng5119.

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This exploratory study analyses value perceptions of luxury hotels in cross-cultural contexts. Value perceptions between the two biggest luxury consumer groups, Americans and Chinese, are compared in the context of the upscale hotel business. Based on an established conceptual framework, this study uses the phenomenological approach, first introduced by C. E. Moustakas in 1994, to compare data from in-depth interviews exploring the perceptions of luxury hotels. The findings suggest adjustments to existing luxury frameworks to recognize tangible and intangible characteristics upscale hotels mig
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Kim, Junghee, and Ken Nah. "A Study on Characteristics of Experiential Factors of Upscale Boutique Hotels in South Korea: Based on Bernd Schmitt’s five experience modules." Korea Institute of Design Research Society 9, no. 1 (2024): 118–27. http://dx.doi.org/10.46248/kidrs.2024.1.118.

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In the experience economy era, with a growing interest in unique boutique hotels in South Korea, this study explores the significance of “experience” in luxury boutique hotels. It examines two domestic hotel cases that successfully integrate rich experiential content to create exemplary luxury boutique hotel experiences. Data were collected through literature reviews and interviews with 14 participants who had visited each hotel. Each hotel's key contents were evaluated using a 5-point scale, resulting in a total of 70 evaluations. The analysis revealed that sensory and emotional aspects were
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Lockwood, Andrew, and Kyunghee Pyun. "Developing a scale measuring customers’ servicescape perceptions in upscale hotels." International Journal of Contemporary Hospitality Management 32, no. 1 (2020): 40–59. http://dx.doi.org/10.1108/ijchm-04-2017-0208.

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Purpose This paper aims to describe the detailed process of development of a reliable scale to measure customer perceptions of the upscale hotel servicescape that could then be used as a basis for intra- and inter-hotel comparisons and to examine relationships with other variables, such as emotions, satisfaction and loyalty. Design/methodology/approach A review of the existing service and hospitality literature provided a range of dimensions and attributes of the hotel servicescape, which were used as the basis for a Q-sort technique to determine the content adequacy of newly developed and exi
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Dissertations / Theses on the topic "Upscale hotels"

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Shan, Hairong. "A consumer-based brand equity model for the luxury and upscale hotel sector." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2017. https://ro.ecu.edu.au/theses/1989.

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Luxury and upscale hotels, in common with businesses in other service industries and more broadly, seek to develop a strong brand that will contribute to a long-term competitive advantage. However, research on consumer-based brand equity in luxury and upscale hotels is limited. Therefore, the current research, based on fundamental theories of brand equity development established in the packaged goods and the service industries including hotels, has developed a consumer-based brand equity model for the luxury and upscale hotel sector. A mixed methods research design was employed. A qualitative
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Gordon, James Thomas. "Determinants of guest loyalty for upper-upscale hotels." 2006. http://digital.library.okstate.edu/etd/umi-okstate-1880.pdf.

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Margarido, Ana Carina Freire. "The impact of technological amenities on customer experience in upscale hotels." Master's thesis, 2015. http://hdl.handle.net/10071/11530.

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Upscale Hotels operate in a highly competitive market and therefore place a strong emphasis on providing quality service and differentiation through the latest technological amenities. Nowadays, hotel companies are trying to follow the customers’ desires in order to offer a unique experience. However, given the multitude of available technologies on the market today, hoteliers have little understanding of their guests’ expectations and of which technological amenities will drive guest satisfaction. The literature review shows that not all the technological amenities implemented in hotels have
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Li, Chia-Ming, and 李佳明. "An Evaluation of Upscale Hotel Websites in Taiwan and China." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/07366518710541774556.

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碩士<br>東海大學<br>餐旅管理學系<br>98<br>The purpose of the study aims at evaluating upscale hotel websites in Taiwan and China. Through the evaluation, the study tries to find the performance and distinguish characteristic of these websites in Taiwan and China. The original observed website features in the evaluation were referred to past literatures and really observation on the websites of top 100 hotels in the world. The original observed website features were further screened and refined by expert into the final observed website features in the evalutation. The study proposes a comprehensive evaluat
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Amaral, Rita Gomes. "Análise da qualidade de serviço percecionada pelos stakeholders em hotéis upscale." Master's thesis, 2016. http://hdl.handle.net/10071/13655.

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JEL Classification System: M 31 – Marketing; L 83 – Sports, Gambling, Recreation, Tourism<br>Atualmente, o sector do Turismo é um dos maiores contributos para a economia de qualquer país, não só pelo surpreendente crescimento, bem como pelo elevado número de turistas que se tem verificado. Desta forma, a Hotelaria tornou-se numa indústria bastante competitiva, na qual é importante que os hotéis se destaquem para que o negócio se torne viável e lucrativo, mas principalmente memorável para os clientes. Um dos elementos subjacente à criação de memórias únicas é a qualidade de serviço. Sur
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tseng, Hsiu-ting, and 曾綉婷. "A study of upscaled Hotel business strategy of combining Leisure and amusement park –The case of Skylark Hotel." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/68999453361984962219.

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碩士<br>義守大學<br>管理研究所碩士班<br>96<br>International tourist hotel plays a significant role in the tourism industry. Taiwanese government initially addressed the development of tourism sector in 1956. Since then, the annually increasing number of travelers visiting Taiwan each year not only promotes the diplomatic and cultural exchange but also facilitates Taiwan’s economic growth. Along with the shift of national GDP, rising awareness of living standard, yet the policy of two-day-off weekends attribute the occupy rates of international tourist hotels. The process of this development itself is worthw
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Louzeiro, Francisco Tavares. "Organizational climate in an upscale hotel group: Climate dimensions and their impact towards employees' satisfaction and commitment." Master's thesis, 2019. http://hdl.handle.net/10071/19304.

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This dissertation focus on the results of a questionnaire as an instrument, in order to obtain relevant information to find whether the dimensions of the climate increase or not increase employees' commitment and job satisfaction, being this defined as the main objective of this study. It is crucial to understand what features influence commitment and job satisfaction, mainly because low levels of satisfaction and commitment have been associated to high levels of turnover, deviant workplace behaviors and lower productivity. Literature review focuses mainly on organizational climate movements,
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Books on the topic "Upscale hotels"

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Gemkow, William. Investigation of Service Quality in Upscale Hotels Using the Critical Incident Technique. GRIN Verlag GmbH, 2011.

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Kintigh, Arla. Tangney Hotel: An Upscale Hotel for an Upscale Town. Independently Published, 2021.

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Book chapters on the topic "Upscale hotels"

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Leuenberger, Richard, Roland Schegg, and Jamie Murphy. "E-Mail Customer Service by Upscale International Hotels." In Information and Communication Technologies in Tourism 2003. Springer Vienna, 2003. http://dx.doi.org/10.1007/978-3-7091-6027-5_3.

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Kővári, Edit, Mohamad Saleh, and Gyöngyi Steinbachné Hajmásy. "The Impact of Corporate Digital Responsibility (CDR) on Internal Stakeholders' Satisfaction in Hungarian Upscale Hotels." In New Governance and Management in Touristic Destinations. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-3889-3.ch003.

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Digital transformation and artificial intelligence are considered among the most vital trending topics in the process of hospitality sector evolution. Many scholars found that digital transformation and artificial intelligence cause a massive shift in all aspects of the hospitality sector and digital technology application that impact the whole facet of internal and external stakeholders' lives. However, the adoption of digitalization and artificial intelligence is considered a strength. Corporate digital responsibility (CDR) is a strategy that enhances trust between the companies adopting dig
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Shahril, Aslinda, Yuhanis Aziz, Mohhidin Othman, and Jamil Bojei. "Impact of service guarantee on empowerment, employee responsiveness in service recovery and service quality in the Malaysian upscale hotels." In Current Issues in Hospitality and Tourism. CRC Press, 2012. http://dx.doi.org/10.1201/b12752-16.

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Sasges, Gerard. "Epilogue." In Imperial Intoxication. University of Hawai'i Press, 2017. http://dx.doi.org/10.21313/hawaii/9780824866884.003.0010.

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On the corner of Tran Quang Khai and Trang Tien Streets in Hanoi, just to the north of the Opera House, sits Vietnam’s Museum of the Revolution. Until it closed a few years ago, the bia hoi (fresh beer) restaurant that leased a corner of the museum’s expansive grounds was the main reason people came to the site. Today, only the odd school group or particularly hardy traveler ever ventures inside, where they are treated to an exhaustive and highly didactic account of the struggle to overthrow French colonialism, defeat American imperialism, and build today’s socialist republic. No doubt a few v
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Conference papers on the topic "Upscale hotels"

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Xiaowei, Zhang. "An Investigation of Automation and Human Interaction of Upscale Hotels in China." In The 9th International Conference on Marketing and Retailing. European Publisher, 2024. http://dx.doi.org/10.15405/epsbs.2024.05.58.

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Riyadi, Agus. "Crisis Management, Reputation, and Performance of Upscale Hotels in the Post-COVID-19 Crisis." In The 9th International Conference on Marketing and Retailing. European Publisher, 2024. http://dx.doi.org/10.15405/epsbs.2024.05.84.

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Irvania, Vika, Ghoitsa Rohmah Nurazizah, Darsiharjo, and A. H. Galih Kusumah. "The Factor Analysis of Hotel Attributes between Business Travelers and Leisure Travelers in Choosing an Upscale Hotel in Bandung City." In Proceedings of the 3rd International Seminar on Tourism (ISOT 2018). Atlantis Press, 2019. http://dx.doi.org/10.2991/isot-18.2019.28.

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Prevolšek, Denis, and Tea Golja. "LUXURY HOSPITALITY IN CROATIA: THEMATIC ANALYSIS AND TOURISM IMPLICATIONS." In Tourism and Hospitality Industry: Trends and Challenges. University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. http://dx.doi.org/10.20867/thi.27.18.

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Purpose – The purpose of the paper is to comprehensively explore and understand the nuances of luxury hospitality and tourism in Croatia. It examines the characteristics and expectations associated with luxury hospitality and luxury tourism, identifies growth opportunities, and discusses challenges facing the development of luxury tourism in the country. Methodology – Thematic analysis was employed to analyze responses from interviews with stakeholders in the Croatian hospitality industry. These interviews focused on defining luxury hotel tourism products/experiences and luxury tourism in Croa
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Journal articles
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