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Journal articles on the topic 'Upscale hotels'

Author: Grafiati

Published: 10 September 2021

Last updated: 29 July 2025

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1

Urtasun, Ainhoa, and Isabel Gutiérrez. "Clustering benefits for upscale urban hotels." International Journal of Contemporary Hospitality Management 29, no. 5 (2017): 1426–46. http://dx.doi.org/10.1108/ijchm-10-2015-0583.

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Purpose The aim of this paper is twofold. First, clustering patterns of urban hotels are explored, and, second, clustering effects on performance for upscale urban hotels are estimated. Design/methodology/approach Local indicators of spatial association (LISA) were computed using geographic information system (GIS) techniques. Clustering for the entire population of hotels in Madrid was explored visualizing LISA statistics. Then, a system generalized method of moments regression was applied to test a set of hypotheses about the performance effects of LISA statistics for a sample of upscale urb

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Bellou, Victoria, Nikolaos Stylos, and Roya Rahimi. "Predicting hotel attractiveness via personality traits of applicants." International Journal of Contemporary Hospitality Management 30, no. 10 (2018): 3135–55. http://dx.doi.org/10.1108/ijchm-06-2017-0369.

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Purpose Despite the fact that hotels rely heavily upon frontline employees, extant evidence on what makes a hotel attractive in the eyes of job applicants is scarce. Thus, this paper aims to incorporate the Big Five personality traits model to identify what potential hotel job applicants are likely to seek in their prospective employers. Design/methodology/approach Applicants for non-managerial, frontline posts at upscale hotels were approached via three branches of a career agency located in England, UK; their responses were gathered via a self-administered questionnaire. The 522 usable respo

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Kuo, Pei-Jou, Lu Zhang, and David A. Cranage. "What you get is not what you saw: exploring the impacts of misleading hotel website photos." International Journal of Contemporary Hospitality Management 27, no. 6 (2015): 1301–19. http://dx.doi.org/10.1108/ijchm-11-2013-0532.

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Purpose – This research aims to investigate the impacts of misleading hotel website photos on consumers’ brand trust, emotional responses and negative word-of-mouth (WOM) intention. The magnitude of these impacts in different contexts was examined. Design/methodology/approach – This study employed a 2 (hotel segment: economy vs upscale) × 2 (expected product experience: hedonic vs utilitarian) scenario-based experimental design. A total of 240 consumers participated in this study. Findings – The study results show that, in the case of misleading hotel website photos, brand trust was lower for

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Sakyi, Richmond, Cornelius Tengan, Bright Ahlijah, Abdul Bashiru Jibril, and Georgina Dadson. "Effect of Integrated Marketing Communication on Brand Recognition of Upscale Hotels in Ghana." Journal of Business Sectors 3, no. 1 (2025): 71–83. https://doi.org/10.62222/coje8404.

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Research background: The scientific article examines a current and practically significant aspect of marketing communication, which is crucial for the success of hotel brands in a competitive market. It provides new insights into the use of communication channels within Ghana's specific environment, which may differ from established findings in developed countries, thereby enriching both theory and practice in the field of hotel marketing. Purpose of the article: The study investigates the role of integrated marketing communication and its effects on brand recognition among upscale hotels in A

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Zhang, Yang, Su Zhang, and Fu-Chieh Hsu. "Crisis Management Performance of Upscale Hotels in the Greater Bay Area, China: A Comparative Study in a Complex Institutional Situation." Sustainability 15, no. 6 (2023): 5476. http://dx.doi.org/10.3390/su15065476.

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This study explores upscale hotel crisis management from the institutional environment perspective. Integrating the institutional and resource dependence theories, this study established a framework to investigate and compare the organizational crisis performance of state-owned and private-owned hotels in China. Specifically, data were collected in the Greater Bay Area. The hotels from Macau represent the private-owned samples (n = 247), while the hotels from Guangzhou and Shenzhen are the state-owned samples (n = 225). The results showed that the institutional environment significantly influe

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Chen, Han, Rui Chen, Shaniel Bernard, and Imran Rahman. "US hotel industry revenue: an ARDL bounds testing approach." International Journal of Contemporary Hospitality Management 31, no. 4 (2019): 1720–43. http://dx.doi.org/10.1108/ijchm-01-2018-0031.

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Purpose This study aims to develop a parsimonious model to estimate US aggregate hotel industry revenue using domestic trips, consumer confidence index, international inbound trips, personal consumption expenditure and number of hotel rooms as predictor variables. Additionally, the study applied the model in six sub-segments of the hotel industry – luxury, upper upscale, upscale, upper midscale, midscale and economy. Design/methodology/approach Using monthly aggregate data from the past 22 years, the study adopted the auto-regressive distribute lags (ARDL) approach in developing the estimation

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Brochado, Ana, Paulo Rita, and Ana Margarido. "High tech meets high touch in upscale hotels." Journal of Hospitality and Tourism Technology 7, no. 4 (2016): 347–65. http://dx.doi.org/10.1108/jhtt-07-2016-0038.

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Purpose This paper presents an analysis of the impact of current technologies on customer experiences in upscale hotels and assesses the potential of the latest technologies for enhancing customers’ stay. Design/methodology/approach A two-step approach was applied in this study. The qualitative phase included an examination of upscale hotel websites, interviews with hotel managers and an internet search regarding the latest technological innovations in hotels. In the quantitative stage, a questionnaire was developed for hotel guests, generating a sample of 310 valid completed questionnaires. F

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Chen, Ying, and Don Capener. "Global Value Perceptions: The Case of Luxury Hotels." SAM Advanced Management Journal 86, no. 2 (2021): 32–44. http://dx.doi.org/10.52770/wcng5119.

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This exploratory study analyses value perceptions of luxury hotels in cross-cultural contexts. Value perceptions between the two biggest luxury consumer groups, Americans and Chinese, are compared in the context of the upscale hotel business. Based on an established conceptual framework, this study uses the phenomenological approach, first introduced by C. E. Moustakas in 1994, to compare data from in-depth interviews exploring the perceptions of luxury hotels. The findings suggest adjustments to existing luxury frameworks to recognize tangible and intangible characteristics upscale hotels mig

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Kim, Junghee, and Ken Nah. "A Study on Characteristics of Experiential Factors of Upscale Boutique Hotels in South Korea: Based on Bernd Schmitt’s five experience modules." Korea Institute of Design Research Society 9, no. 1 (2024): 118–27. http://dx.doi.org/10.46248/kidrs.2024.1.118.

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In the experience economy era, with a growing interest in unique boutique hotels in South Korea, this study explores the significance of “experience” in luxury boutique hotels. It examines two domestic hotel cases that successfully integrate rich experiential content to create exemplary luxury boutique hotel experiences. Data were collected through literature reviews and interviews with 14 participants who had visited each hotel. Each hotel's key contents were evaluated using a 5-point scale, resulting in a total of 70 evaluations. The analysis revealed that sensory and emotional aspects were

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Lockwood, Andrew, and Kyunghee Pyun. "Developing a scale measuring customers’ servicescape perceptions in upscale hotels." International Journal of Contemporary Hospitality Management 32, no. 1 (2020): 40–59. http://dx.doi.org/10.1108/ijchm-04-2017-0208.

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Purpose This paper aims to describe the detailed process of development of a reliable scale to measure customer perceptions of the upscale hotel servicescape that could then be used as a basis for intra- and inter-hotel comparisons and to examine relationships with other variables, such as emotions, satisfaction and loyalty. Design/methodology/approach A review of the existing service and hospitality literature provided a range of dimensions and attributes of the hotel servicescape, which were used as the basis for a Q-sort technique to determine the content adequacy of newly developed and exi

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Šerić, Maja. "A cross-cultural study on perceived quality in upscale hotels in Italy and Croatia." Journal of Hospitality and Tourism Insights 1, no. 4 (2018): 340–66. http://dx.doi.org/10.1108/jhti-02-2018-0013.

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Purpose Most of the cross-cultural empirical research in hospitality has focused on Western and Eastern differences and has neglected cultural diversity in Europe. As cultural differences in Europe do exist and have important implications for managers operating in hotel industry, the purpose of this paper is to examine perceived quality in upscale (four- and five-star) hotels in two Mediterranean countries: Italy and Croatia. Design/methodology/approach Data were collected among 335 guests in upscale hotels in Italy and 475 hotel guests in Croatia. This work adopts a cross-cultural approach in

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Rauch, Dennis A., Michael Dwain Collins, Robert D. Nale, and Peter B. Barr. "Measuring service quality in mid-scale hotels." International Journal of Contemporary Hospitality Management 27, no. 1 (2015): 87–106. http://dx.doi.org/10.1108/ijchm-06-2013-0254.

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Purpose – The purpose of this study is to identify an appropriate factor structure that may be utilized to effectively measure a hotel’s performance relative to service quality in a mid-scale setting. Customer perceptions of service quality in mid-scale hotels have largely been ignored; the focus of researchers has been the upscale (4-star) and luxury (5-star) segments. Design/methodology/approach – A 27-item questionnaire is utilized to measure service quality with an initial sample size of over 2,500 respondents. Principle component analysis is utilized to determine the factor structure and

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Srividya Iyengar, Murali, and Rajagopalan Venkatesh. "Sustainable Luxury Stays: Investigating Eco-Friendly Practices in High-End Hotels." Journal of the International Committee for the History of Technology 29, no. 1 (2024): 125–43. http://dx.doi.org/10.11590/icon.2024.1.05.

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The study investigates the connection between sustainable hotel practices and luxury. This is due to the rise in sustainable luxury lodging options as well as increased interest in eco-friendly travel among affluent travellers. This study aims to fill this knowledge gap by focusing on sustainable hotel operations, combining quantitative and qualitative methodologies in a mixed-methods approach. A representative sample of upscale hotels throughout the world was selected using stratified random selection.

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Chen, Hsiangting Shatina, Kimberly Severt, Yeon Ho Shin, Adam Knowlden, and Tyra W. Hilliard. "“How’d you sleep?” measuring business travelers’ sleep quality and satisfaction in hotels." Journal of Hospitality and Tourism Insights 1, no. 3 (2018): 188–202. http://dx.doi.org/10.1108/jhti-11-2017-0015.

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Purpose The purpose of this paper is to explore business travelers’ sleep experience in hotels by measuring sleep quality and determining the extent to which hotel attributes, demographic characteristics, and hotel quality level influence their sleep quality while staying in hotels. Design/methodology/approach This study utilized a self-reported survey to obtain data from business travelers who have stayed in a hotel at least two nights for a business trip in the past 30 days. A total of 304 business travelers were surveyed in this study. Findings The results indicated that there was a differe

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Milohnić, Ines, and Jelena Kapeš. "Exploring the barriers and prospects for service robot adoption in the hotel industry: A management perspective." European Journal of Tourism Research 38 (August 1, 2024): 3805. http://dx.doi.org/10.54055/ejtr.v38i.3387.

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The hospitality industry in many countries has recently faced severe labour shortages, leading hoteliers to consider the robotization of services. Many studies have focused on hotels that already use service robots while overlooking those that have not yet deployed them. The key role is played by managers, whose perspective has been neglected in previous studies. This research explores the barriers and prospects for robot adoption from the perspective of hotel managers in hotels where service robotization is not yet widespread. For this purpose, 18 managers of upscale hotels in Croatia, a coun

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Park, Sola. "A Study on the Design Characteristics of Lifestyle Hotel - Focusing on Upper Upscale, Upscale, and Upper Midscale Lifestyle Hotels -." Journal of the Korean Institute of Interior Design 31, no. 5 (2022): 94–102. http://dx.doi.org/10.14774/jkiid.2022.31.5.094.

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Nurulloevich, Sohibov Akmaljon, and Heung-Chul Oh. "Budgeting practices of Korean tourist hotels: Comparison of upscale hotels and budget/mid-priced hotels." Journal of Tourism Sciences 46, no. 1 (2022): 191–208. http://dx.doi.org/10.17086/jts.2022.46.1.191.208.

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Dikshit, Ajay Rajendra. "The Role of Edible Flowers in Enhancing Customer Experience in Luxury Hotels." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 05 (2024): 1–5. http://dx.doi.org/10.55041/ijsrem34380.

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Enhancing the dining experience for patrons, the use of edible flowers into culinary offerings has emerged as a unique trend in upscale hotels. The purpose of this study is to determine how edible flowers affect both the entire eating experience and client pleasure. The study investigates the aesthetic, tactile, and affective impacts of adding edible flowers to food and drink using a mixed-methods approach that includes surveys and interviews with hotel visitors and employees. According to research, edible flowers greatly increase the visual attractiveness and distinctiveness of dishes, which

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Šerić, Maja, Irene Gil-Saura, and Josip Mikulić. "Customer-based brand equity building." Journal of Vacation Marketing 23, no. 2 (2016): 133–44. http://dx.doi.org/10.1177/1356766716634151.

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The marketing literature suggested that customers are adding incremental value to a product by its brand, conceptualizing this phenomenon in terms of brand equity. This article is a contribution to this area of study as it provides a new understanding of the process of brand equity building, when approached from the customer point of view. The empirical research is centred on the hospitality industry, more specifically, upscale (i.e. four- and five-star) hotels in Croatia. The data were collected from 475 guests in 24 upscale hotels. The results reveal that image and loyalty exert a direct imp

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Kazemian, Soheil, Hadrian Geri Djajadikerta, Jamaliah Said, Saiyidi Mat Roni, Terri Trireksani, and Md Mahmudul Alam. "Corporate governance, market orientation and performance of Iran’s upscale hotels." Tourism and Hospitality Research 21, no. 3 (2021): 344–57. http://dx.doi.org/10.1177/14673584211003644.

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Market orientation has been known as an efficient managerial tool to assist in sustaining the performance of organisations. Market orientation has three dimensions, namely customer orientation, competitor orientation and inter-function coordination. This paper evaluates how corporate governance influences the three dimensions of market orientation within Iran's upscale hotels. The impacts of the three dimensions of market orientation on the hotels' social and financial performance are also examined to determine if market orientation mediates the relationships between corporate governance and p

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Hsu, Cathy H. C., Haemoon Oh, and A. George Assaf. "A Customer-Based Brand Equity Model for Upscale Hotels." Journal of Travel Research 51, no. 1 (2011): 81–93. http://dx.doi.org/10.1177/0047287510394195.

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Ham, Sunny, Woo Gon Kim, and Seungwhan Jeong. "Effect of information technology on performance in upscale hotels." International Journal of Hospitality Management 24, no. 2 (2005): 281–94. http://dx.doi.org/10.1016/j.ijhm.2004.06.010.

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Lee, HyeRyeon, Tun-Min (Catherine) Jai, and Xu Li. "Guests’ perceptions of green hotel practices and management responses on TripAdvisor." Journal of Hospitality and Tourism Technology 7, no. 2 (2016): 182–99. http://dx.doi.org/10.1108/jhtt-10-2015-0038.

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Purpose The purposes of this study are to identify how hotel guests perceive green practices and to explore how hotels effectively inform customers of their green practices through social media such as TripAdvisor. Design/methodology/approach To examine hotel guests’ awareness of green practices through social media, this research investigated guests’ comments about green practices and management responses on TripAdvisor using content analysis. Findings The results indicated that most guests respond positively toward green practices when they can recognize them, e.g. reducing energy usage or w

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DeFranco, Agnes L., Cristian Morosan, and Nan Hua. "Moderating the impact of e-commerce expenses on financial performance in US upper upscale hotels." Tourism Economics 23, no. 2 (2016): 429–47. http://dx.doi.org/10.5367/te.2015.0510.

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The heavily fragmented hotel industry, embracing the changes in their guests’ use of electronic devices, has spent considerable resources to incorporate electronic commerce (e-commerce) practices. The extant literature offers inconclusive findings with regard to the effect of e-commerce on firm performance, especially when firm size is considered. Given the high fragmentation of size in the hotel industry, understanding its role in the deployment of e-commerce could result in substantial benefits for both hotel firms and consumers. Using the financial performance of 689 observations of over 11

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Gibbs, Chris, Fraser MacDonald, and Kelly MacKay. "Social media usage in hotel human resources: recruitment, hiring and communication." International Journal of Contemporary Hospitality Management 27, no. 2 (2015): 170–84. http://dx.doi.org/10.1108/ijchm-05-2013-0194.

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Purpose – The purpose of this study is to explore the use and non-use of social media (SM) by North American hotels for human resource (HR) activities. Design/methodology/approach – This exploratory study used an online survey and a sampling frame of 1,711 North American hotels with 300 or more rooms, excluding economy properties. With a response rate of 17.1 per cent and a defined population, data were weighted to reflect the midscale, upscale and luxury market classes. Findings – Slightly more than half of North American hotels use SM for HR activities. Higher service level hotels are relate

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Hien, Nguyen The, Yen-Lun Su, Raksmey Sann, and Le Thi Phuong Thanh. "Analysis of Online Customer Complaint Behavior in Vietnam’s Hotel Industry." Sustainability 14, no. 7 (2022): 3770. http://dx.doi.org/10.3390/su14073770.

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Vietnam’s hospitality industry has developed significantly over the past 20 years. Therefore, it is very important to investigate customers’ complaints based on their experience in Vietnamese hotels. This study aimed to examine online complaining behavior focusing on five hotel attributes (Service, Value, Room, Sleep Quality, and Cleanliness) to discover any behavioral pattern differences displayed by (i) Vietnamese and non-Vietnamese guests and (ii) guests experiencing different classes of hotels. A total of 1357 samples, which were representative of guests from 70 countries among five contin

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Xu, Jialei. "Service Trust and Customer Loyalty in China’s Hotel Services: The Causal Role of Commitment." Sustainability 14, no. 13 (2022): 8213. http://dx.doi.org/10.3390/su14138213.

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The hotel industry experienced substantial economic losses during the COVID-19 pandemic, and it is only recently that there has been a return to normal. In order to recover those losses, hotel managers are taking competitive actions focused on customer trust as a factor of utmost importance to guarantee customer commitment so that uncertainty and risk can be reduced. In particular, it is necessary to confirm the importance of relationship quality management for target customers in order to secure long-term profits for upscale hotels. Therefore, the purpose of this study is to confirm the antec

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Marine-Roig, Estela. "Destination Image Semiotics: Evidence from Asian and European Upscale Hospitality Services." Tourism and Hospitality 5, no. 2 (2024): 472–88. http://dx.doi.org/10.3390/tourhosp5020029.

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Given the importance of semiotics and destination image (TDI) in the field of tourism and hospitality marketing, this study proposes a conceptual model that integrates Peirce’s semiotic triad, Grönroos’s quality service model, and Morris’s semiotic trichotomies in the TDI formation circle. The new framework aims to measure the contribution of quality hospitality services to online TDI formation. Using scaled comparisons of homogeneous big data, this framework was empirically tested with all two- and three-star Michelin restaurants in a sample of 100 four- and five-star hotels, all located in A

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Šeric, Maja, Irene Gil-Saura, and Alejandro Mollá-Descals. "Can advanced technology affect customer-based brand equity in service firms? An empirical study in upscale hotels." Journal of Service Theory and Practice 26, no. 1 (2016): 2–27. http://dx.doi.org/10.1108/jstp-10-2014-0239.

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Purpose – The purpose of this paper is to empirically test the impact of perceived information and communication technology (ICT) on creation of brand equity within service firms, more specifically upscale hotels. The relationships between ICT and three brand equity dimensions, i.e. brand image, perceived quality, and brand loyalty are examined. Design/methodology/approach – The empirical research was conducted in 20 upscale hotels in Rome-Italy, collecting data from 335 guests. Findings – Advanced ICT directly influences perceived quality and image, while the impact of ICT on loyalty is media

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KIM, WOO GON, SEUNGWHAN JEONG, and SUNNY HAM. "THE EFFECT OF INFORMATION TECHNOLOGY ON PERFORMANCE IN UPSCALE HOTELS." Information Technology in Hospitality 4, no. 1 (2005): 15–22. http://dx.doi.org/10.3727/154595305774865943.

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Lam, Carmen, and Rob Law. "Readiness of upscale and luxury-branded hotels for digital transformation." International Journal of Hospitality Management 79 (May 2019): 60–69. http://dx.doi.org/10.1016/j.ijhm.2018.12.015.

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Karadag, Ersem, and Sezayi Dumanoglu. "The productivity and competency of information technology in upscale hotels." International Journal of Contemporary Hospitality Management 21, no. 4 (2009): 479–90. http://dx.doi.org/10.1108/09596110910955712.

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Pratt, Stephen, and Pia Kwan. "Unlucky for some? Are some hotel rooms and floors really unluckier than others?" International Journal of Culture, Tourism and Hospitality Research 13, no. 1 (2019): 70–83. http://dx.doi.org/10.1108/ijcthr-06-2018-0082.

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Purpose Different cultures believe that some numbers are “lucky” and other numbers are “unlucky”. The purpose of this paper is to determine to what extent hotels follow numerological superstitions in their floor and room numbering, if more accidents or complaints occur on unlucky hotel floors compared to other floors and if more accidents or complaints occur in unlucky hotel rooms compared to other rooms. Design/methodology/approach For the first research objective, an audit of hotels in a particular destination, Hong Kong, is taken capturing the number of floors and rooms on each floor and de

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Nirmal, Nipurn, Kamal Kant Pant, and Anshu Singh. "SUSTAINABILITY SYSTEM TO BENEFIT BOTH GUEST AND HOTELS." PUSA Journal of Hospitality and Applied Sciences 10, no. 1 (2024): 1–7. http://dx.doi.org/10.48165/pjhas.2024.10.1.1.

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Background: The research paper was to develop a universal sustainability rewards program in an upscale business hotel. With growing concern for depleting natural resources this program aims at rewarding guests for conserving natural resources. Objective: The study was to identify the consumer behavior and perception towards sustainability and to curate a universal sustainable rewards program. This study proposes a conceptual framework that combines the principles of sustainability, customer loyalty, and corporate social responsibility to design a rewards program that promotes environmentally r

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Zhou, Xiaoman, Yaou Hu, Yaoqi Li, and Biyan Wen. "Why do hotel interns stay in the hospitality and tourism industry? An interactionist perspective of organizational socialization." International Journal of Contemporary Hospitality Management 34, no. 3 (2021): 1225–45. http://dx.doi.org/10.1108/ijchm-01-2021-0109.

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Purpose Promoting interns’ organizational socialization has become an urgent concern for the hotel industry. Building on career construction theory, this study aims to use a time-lagged design to investigate the interrelationships among perceived organizational support (POS), psychological capital and organizational socialization and their consequent effects on interns’ intention to stay in the hotel industry. Design/methodology/approach Panel data were obtained in three waves from hotel interns from 21 upscale hotels located in 13 cities in China with a time lag of 10 weeks (N = 369). The str

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Kucukusta, Deniz, Mariia Perelygina, and Wing Sze Lam. "CSR communication strategies and stakeholder engagement of upscale hotels in social media." International Journal of Contemporary Hospitality Management 31, no. 5 (2019): 2129–48. http://dx.doi.org/10.1108/ijchm-06-2018-0484.

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Purpose The purpose of this study is to investigate how hotels practice corporate social responsibility (CSR) communication through social media, including which content type and media type receive the highest level of engagement. Two major aspects are considered, namely, CSR communication activity and stakeholder engagement. Design/methodology/approach The analysis is conducted for Forbes four-star to five-star hotels in Hong Kong. Facebook data are extracted from the property pages of the sample hotels by Netvizz, which is a Facebook data extraction application. The data analysis includes th

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Liu, Andy Xiaofeng, Cathy H. C. Hsu, and Daisy X. F. Fan. "From brand identity to brand equity: a multilevel analysis of the organization–employee bidirectional effects in upscale hotels." International Journal of Contemporary Hospitality Management 32, no. 7 (2020): 2285–304. http://dx.doi.org/10.1108/ijchm-08-2019-0680.

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Purpose This study aims to examine the mechanism of how hotel executive brand identity influences physical facility quality, customer-based brand equity (CBBE) and employee-based brand equity (EBBE). Design/methodology/approach The study introduces a multilevel model and collects 925 executive and 1,978 employee responses from 62 upscale hotels in China. Findings Executive brand identity positively affects employee brand internalization, which leads to positive EBBE. Meanwhile, executive brand identity positively influences the physical facility quality, which leads to positive CBBE. Originali

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Mandell, Nikki. "A Hotel of Her Own: Building by and for the New Woman, 1900-1930." Journal of Urban History 45, no. 3 (2018): 517–41. http://dx.doi.org/10.1177/0096144218762631.

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This article examines the little-known phenomenon of apartment hotels built for single middle- and upper-class women during the early decades of the twentieth century. Focusing on New York City, where the first and most influential of these residences opened, this study argues that upscale women’s apartment hotels severed the Victorian equivalency between home and family, and reconfigured home as a site of women’s independence and self-fulfillment. They also helped redefine women’s economic role; rather than engaging elite women as consumers of household goods, apartment hotels engaged them as

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Patiar, Anoop, Michael C. G. Davidson, and Ying Wang. "Competition, Total Quality Management Practices, and Performance: Evidence from Upscale Hotels." Tourism Analysis 17, no. 2 (2012): 195–211. http://dx.doi.org/10.3727/108354212x13388995267904.

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Meng, Bo, and Heesup Han. "The Effects of Empowerment on Employee Psychological Outcomes in Upscale Hotels." Journal of Hospitality Marketing & Management 23, no. 2 (2014): 218–37. http://dx.doi.org/10.1080/19368623.2013.768189.

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Torres, Edwin N., Howard Adler, Xinran Lehto, Carl Behnke, and Li Miao. "One experience and multiple reviews: the case of upscale US hotels." Tourism Review 68, no. 3 (2013): 3–20. http://dx.doi.org/10.1108/tr-03-2013-0012.

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Chatzipanagiotou, Kalliopi C., and Christos D. Coritos. "A suggested typology of Greek upscale hotels based on their MrkIS." European Journal of Marketing 44, no. 11/12 (2010): 1576–611. http://dx.doi.org/10.1108/03090561011079800.

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Sukhragchaa, Amarjargal, Bilegsaikhan Munkhuu, and Lkhamtseden Badarch. "Impact of Hotel Employee’s Emotional Intelligence on Emotional Labor and Job Satisfaction." Jurnal Ilmiah Peuradeun 9, no. 3 (2021): 743. http://dx.doi.org/10.26811/peuradeun.v9i3.622.

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The previous researches in the Hospitality Industry of Mongolia especially at accommodation service facilities were mainly focused on the quality of hotel services and foreign guest satisfaction and behaviors. There are insufficient researches related to human resources aspects such as psychological problems, work conditions, incentives and career development, job satisfaction. Therefore, the purpose of the research was (1) to carry out a survey related to emotional intelligence, emotional labor and to define job satisfaction among employees who are working for Mongolian upscale hotels, (2) to

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Patiar, Anoop, and Ying Wang. "The effects of transformational leadership and organizational commitment on hotel departmental performance." International Journal of Contemporary Hospitality Management 28, no. 3 (2016): 586–608. http://dx.doi.org/10.1108/ijchm-01-2014-0050.

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Purpose This paper aims to examine the effects of hotel general managers’ transformational leadership (TLS) and department managers (DMs)’ organizational commitment (OC) on their department’s performance in upscale hotels in Australia. Design/methodology/approach Data were collected by surveying DMs in four- and five-star hotels. The survey instrument included measures of comprehensive sustainable performance, TLS and OC adapted from the literature. The data were analyzed through factor analysis and regression with a resampling method of bootstrapping. Findings The findings indicated that TLS

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Ifeanyi Kingsley Egbuna. "Financial analysis and performance review of ATLIQ Hotels: Strategic expansion perspectives." World Journal of Advanced Research and Reviews 27, no. 1 (2025): 823–35. https://doi.org/10.30574/wjarr.2025.27.1.2528.

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ATLIQ Hotels, being one of the upscale hotel chains with hotels in major Indian cities, embarked on data-driven innovation with an aim to enhance its marketing and operational strategy. This capstone project integrates high-value transactional data and interactive Power BI reports to disclose action-oriented insights for the months May to July 2022. From a combination of hotel reservations, room categories, finances, and customer reviews, the project offers an integrated depiction of ATLIQ's day-to-day performance environment. Five key datasets of hotel facilities, room categories, guest actio

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Lin, Shin-Yi, and Chia-Chi Chang. "Tea for Well-Being: Restaurant Atmosphere and Repurchase Intention for Hotel Afternoon Tea Services." Sustainability 12, no. 3 (2020): 778. http://dx.doi.org/10.3390/su12030778.

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Afternoon tea has become a popular leisure activity in Taiwan. Most hotels, restaurants, and cafes have started to provide an afternoon tea service in addition to their regular menus. Restaurant atmosphere research has largely focused on single environmental factors in upscale restaurants. Several studies have indicated that a restaurant’s atmosphere influences the degree of customer satisfaction, thereby affecting their well-being and repurchase intention. However, the relationships between a restaurant’s overall atmosphere, its degree of service performance, and customer well-being have rare

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Cojocea, Maria-Luminita, and Monica Maria Coros. "Upscale and Luxury Hotels in Romania Facing Digital Advocacy: Success or Failure?" Studia Universitatis Babeș-Bolyai Negotia 63, no. 2 (2018): 23–52. http://dx.doi.org/10.24193/subbnegotia.2018.2.02.

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Kariuki, Daniel Karani, Lilian K. Mugambi Mwenda, and Anita Wanjugu Wachira. "ENTREPRENEURIAL LEADERSHIP AND INNOVATION BY 1-3 STAR RATED HOTELS IN KENYA." International Journal of Leadership and Governance 2, no. 1 (2022): 1–18. http://dx.doi.org/10.47604/ijlg.1445.

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Purpose: The study aimed to assess the effect of entrepreneurial leadership on innovation by 1-3 star rated hotels in Kenya. Methodology: This study considered positivism philosophy, quantitative measurement paradigm. The study targeted 111 hotels (1-3 star rated) through census, of which 3 respondents per hotel (CEO, Finance manager and Operations manager) were considered, from the hotels’ list provided by the Kenya Tourism Regulatory Authority (TRA). A cross sectional survey was conducted where the self-administered questionnaire was used. Both the reliability and validity tests were d

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Petrillose, Michael J., Carol W. Shanklin, and Ronald G. Downey. "An Empirical Analysis of Service Orientation and its Impact on Employee Job Performance in Upscale Hotels." Journal of Hospitality & Tourism Research 22, no. 1 (1998): 39–55. http://dx.doi.org/10.1177/109634809802200105.

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This research investigated the service orientation of employees of upscale hotel properties. Employees (N = 355) and supervisors/managers (N = 41) of three full-service hotels located in a large metropolitan market in the Midwest participated. Significant differences were found in the employee empathy and sensitivity components of the Service Orientation Index (SOI). High customer contact employees, as determined by their own self-rating, had significantly higher scores on the sensitivity component of the SOI than employees who rated themselves as having low contact with guests. Results sugges

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Kim, Bona, Seongseop (Sam) Kim, and Cindy Yoonjoung Heo. "Consequences of Customer Dissatisfaction in Upscale and Budget Hotels: Focusing on Dissatisfied Customers’ Attitude Toward a Hotel." International Journal of Hospitality & Tourism Administration 20, no. 1 (2017): 15–46. http://dx.doi.org/10.1080/15256480.2017.1359728.

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