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Dissertations / Theses on the topic 'Use of Digital banking'

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Published: 5 June 2025

Last updated: 16 July 2025

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1

Sewpaul, Sailesh. "Digital Strategies Senior Bank Executives in Mauritius use to Improve Customer Service." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=13422561.

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<p> Customers’ use of digital banking has reshaped traditional banking, and senior level bank executives must know how to leverage this innovation to improve customer service to increase profitability. Using the technology acceptance model as the conceptual framework, the purpose of this multiple case study was to explore effective digital banking strategies that senior level executives used to improve customer service to increase profitability. The target population for this study included senior-level executives from 3 banks in Mauritius possessing successful development and implementa

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2

Karahanli, Naz Gizem, and Johannes Touma. "Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-300899.

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The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. A case study method has been used with an in-depth investigation consisting of both internal and external interviews for Valhalla Bank in S

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3

Rosman, Tobias. "Investigating omni-channel banking opportunities in Sweden: From a user perspective." Thesis, KTH, Medieteknik och interaktionsdesign, MID, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-168666.

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For three decades research has been conducted about the adoption of new channels and technologies within banking, examining the determinants for why people adopt a new channel or not. According to Mckinney [16], most bank customers prefer to perform as many of their transactions through one single channel and they only go to another channel when the preferred one fails. Meanwhile, a study by Google [14] showed that 46% of the users that conduct financial tasks switch device before completing the task. The contradictory data leaves the community with questions about how the users view and use

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4

Campos, Ramirez Jennifer, and León Nicole Alissa Menacho. "Relación de la expectativa de rendimiento, expectativa de esfuerzo, influencia social, riesgo percibido y costo percibido con la intención de uso de aplicaciones móviles para transacciones bancarias." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/654667.

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La presente investigación busca conocer la relación entre la expectativa de rendimiento, expectativa de esfuerzo, influencia social, costo percibido y riesgo percibido con la intención de uso de la banca móvil en usuarios que están en proceso de desarrollo y transformación digital. El perfil del usuario en estudio es la persona bancarizada y digital que tiene acceso a internet y a un dispositivo móvil. Sin embargo, este no utiliza las aplicaciones de pago por factores como desconocimiento, miedo y desconfianza. Por ese motivo, aún presenta altos niveles de uso de dinero en efectivo. El obje

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Гуменна, Юлiя Григорiвна, Юлия Григорьевна Гуменная, Yuliia Hryhorivna Humenna, and A. Eremenko. "Relationship between digital technologies and banking sector." Thesis, Sumy State University, 2019. https://essuir.sumdu.edu.ua/handle/123456789/77713.

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Nowadays, digital technologies are fully penetrating and being implemented in the financial services industry by offering products and services to consumers and businesses through financial institutions. The rapid development of information and communication technologies has enabled lending institutions to improve their operations and develop remote banking services over the Internet. Internet banking was introduced in the early 1990s. It has since grown rapidly with the spread of the Internet. Digital banking, in the first place, includes the concept of non-cash. Historically, this met

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Gankova-Ivanova, Zwetelina, and Larysa Turova. "Modern digital technologies of the banking system." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/54574.

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1. Vladyka J. P., Bezuhla L.S. and Turova L.L. Zdobutky ta novi vyklyky u dijal'nosti systemno vazhlyvyh bankiv v Ukrajini. Elektronnyj naukovo-praktychnyj zhurnal «Infrastruktura rynku» (in Ukrainian) 2. Zastrozhnikova I.V. (2021), Vplyv didzhytalizaciji na kadrovu polityku v agrarnomu sektori, Investyciji: praktyka ta dosvid. 2021. № 4. pp. 77–81 (in Ukrainian)<br>The necessity of using digital technologies in banking activity, which consists in the general improvement of customer service, is substantiated; reducing the bank's operating costs, speeding

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7

Häggqvist, Jacob. "Digital Transformation in the Swedish Banking Sector." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264176.

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The face of banking has changed dramatically over the last few decades, and in no area does this statement hold more true than in the domain of digitalization. One term that has been relentlessly repeated when discussing the past, present and future of this development is ”Digital Transformation”. Digital Transformation can be tersely defined to mean change driven by digital technologies, with the potential to increase efficiency in existing processes, as well as to allow for new and novel technology-driven problem solutions and business models. Despite the fact that Swedish major banks have

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Friderichs, Michael. "The new banking model - digital revolution of the banking sector : the example of Commerzbank AG." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/14489.

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Mestrado em Finanças<br>Digitalization is one of the most interesting and important topics nowadays in the banking industry. The objective of this internship report is to understand the importance of the Challenges for the banking sector and see the start of the digitalization on the example of the Commerzbank AG. This internship report starts with the description of activities developed during the internship at Commerzbank AG Branch Luxembourg. Going over to a Literature Review which deals with Regulation of the banking sector, current banking business models and further Challenges in the Ban

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9

Wedberg, Ludvig. "Generation Y and digital banking : How can traditional Swedish retail banks address the needs and behavior of Generation Y in digital banking?" Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-254989.

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The financial sector is transforming as a result of PSD2 and open banking. The traditional retail banks face new competition from FinTechs and BigTechs. 78 percent of Nordic banks are concerned by the threat of disruption and 88 percent think that they need to rethink their business model. Customer experience and customer journeys are crucial as customer expectations is one of the major driving forces for the changing industry.Generation Y (1989 2000) is often defined as early adopters and digital natives which makes them an important but challenging customer segment. According to the Millenni

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10

Lee, Jihyun. "Factors affecting intention to use online financial services." The Ohio State University, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=osu1064325414.

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11

Nilsson, Daniel. "Transactions in cyberspace : the continued use of Internet banking /." Stockholm : Economic Research Institute, Stockholm School of Economics (EFI), 2007. http://www2.hhs.se/efi/summary/739.htm.

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12

Walton, Kenya Monica. "Strategies Investment Banking Leaders Use to Retain Frontline Employees." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7443.

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Banking leaders face the loss of profitability because of low employee retention in their organizations. Retention issues negatively affect business operations and market performance. The purpose of this multiple case study was to explore strategies that investment-banking leaders use to retain frontline employees. Herzberg's 2-factor theory was the conceptual framework for this study. Data were collected through semistructured interviews with 5 banking leaders in New York and through a review of company documents on retention strategies. The data were analyzed using Yin's 5-step process of co

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13

Mbama, Cajetan. "Digital banking services, customer experience and financial performance in UK banks." Thesis, Sheffield Hallam University, 2018. http://shura.shu.ac.uk/23305/.

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Digital banking through telephone, internet and mobile is becoming important for banks’ service marketing, especially with the increase in digital device usage and customer demand for financial services. The changing dynamics of banking means that banks’ performance is no longer solely dependent on branch sales. Capturing and retaining customers are vital for banks, and digital banking is becoming the tool of choice; however research on how it affects customer experience and UK banks’ performance is still limited. This thesis focusses on determining the impact of digital banking services on cu

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Berti, Monica, Julia Jushaninowa, Franziska Naether, Giuseppe G. A. Celano, and Polina Yordanova. "The Digital Rosetta Stone." Universitätsbibliothek Leipzig, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-201522.

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In cooperation with projects from colleagues in Berlin and powered by the British Museum in London, we present an ongoing project whose aim is to produce a digital edition of the Rosetta Stone (the “Decree of Memphis”). The project has two main goals: 1) textual alignment of the Hieroglyphic, Demotic and Greek versions of the Rosetta Stone; 2) morphosyntactic annotation of the three versions of the inscription. As first results, we present: 1) examples of alignment of the Hieroglyphic version of the text with translations into modern languages (through the Alpheios alignment editor; 2) the com

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15

Kamhawi, Emad M. E. Ali. "A strategic approach for IT use in the Egyptian banking industry." Thesis, London Metropolitan University, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.287566.

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McKendry, Ian Michael. "The use of equity finance by development finance institutions in Malawi." Thesis, University of Sussex, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.320220.

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The main purpose of the thesis is to investigate one possible reason for the poor performance of Development Finance Institutions, and consequently to identify one possible way in which future performance might be improved. Financial Institutions can choose from two main investment instruments: loan and equity. Most DFIs have chosen to use loans almost exclusively. However, equity funding has a number of potential advantages over loans. One such advantage is equity's ability to compensate for risk, thus allowing a DFI to invest in higher risk projects which have the potential for higher return

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Dobosz, Sandra. "Relationship Management in the Banking Industry : The Use of Facebook." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, EMM (Entreprenörskap, Marknadsföring, Management), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-19804.

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The economic situation and the improved technology weaken the bond be-tween banks and their customers. To adapt to the changing behavior of customers banks engage in Social Media with the aim to strengthen their relationship. However, Social Media may not have the expected effect on the banks’ customers. The purpose of this thesis is to answer whether interaction through Facebook can improve the relationship between Handelsbanken and its customers and whether the employees’ and the customers’ perceived value of interacting through Facebook is equal. The theoretical framework focus on how to b

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18

LAGERQVIST, SOFIA, and Johanna BERGROTH. "Banking on Generation Y:Implications for traditional Swedish retailbanks in the digital era." Thesis, KTH, Hållbarhet och industriell dynamik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-189565.

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During recent years, digitalization has had an increasing impact in the society. It has gone frombeing an isolated part of an organization into something that can instead transform the business as awhole. Many businesses have experienced this change, and traditional retail banks are no exception.The digital climate has enabled new digital operators to enter the financial market and these havemanaged to claim market space. At the same time, a new, less loyal and more digital generation ofcustomers, i.e. Generation Y, will have an increasingly important role on the market. However, it iscurrentl

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Pinto, Rui Pedro de Andrade. "O impacto da transformação digital na performance dos bancos europeus." Master's thesis, Instituto Superior de Economia e Gestão, 2020. http://hdl.handle.net/10400.5/21695.

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Mestrado em Contabilidade, Fiscalidade e Finanças Empresariais<br>Com o aparecimento da internet, os comportamentos dos consumidores e as suas expetativas estão a mudar e a crescer a um ritmo cada vez mais acelerado, o que está a obrigar a indústria bancária, considerada historicamente bastante conservadora, a modificar as suas prioridades. Neste sentido, cada vez mais os bancos têm procurado introduzir a tecnologia em todos os seus processos e áreas, de modo a potenciar o seu impacto, e a torná-la uma vantagem competitiva perante os seus concorrentes.Assim sendo, este estudo tem como finalida

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Duarte, Susana Catarina Alves. "Tendências futuras do setor bancário : o ajustamento da banca tradicional às novas tecnologias e a banca nativa digital." Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/19198.

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Mestrado em Gestão e Estratégia Industrial<br>Encontramo-nos em plena quarta revolução industrial e praticamente todas as indústrias estão a adaptar-se a novas realidades e a novas formas de estar no mercado, cada vez mais influenciadas pelas chamadas startup tecnológicas. O setor financeiro não é exceção. Este setor necessita de recuperar a confiança dos consumidores e estar preparado para uma concorrência cada vez maior de plataformas de crédito digitais - Revolut, N26, entre outras plataformas de trading e de investimento, que impuseram uma disrupção na indústria financeira. Salientando, q

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Cupp, Nicole Leshaan. "Perceptions on the use of social media in the banking industry." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/5489.

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As banks operate in a competitive environment, it is important for managers and marketers to identify how customer satisfaction and customer retention levels can be can be improved through social media aspects. Although models of customer satisfaction and customer retention have been well researched for client products/services, the literature available on social media as a marketing tool is limited in quantity compared to other more established areas of marketing. This research study reviews existing literature on the banking industry in terms of its characteristics and challenges. Literature

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Fleming, Declan. "An investigation of the factors driving the use of internet banking." Thesis, University of Manchester, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.506260.

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The manner in which the Internet has transformed services and more especially the banking industry is discussed. The main objective of the research is to develop, test and validate a model that identifies the key factors driving usage of Internet banking. An extensive review of the literature, and exploratory qualitative research helped develop a conceptual model depicting the multiple influencing factors relevant to usage of Internet banking. The critical cornerstone of the research is a large scale electronic survey of Internet banking users. The Web survey was conducted using a non-probabil

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23

RAMOS, FERNANDA LEAO. "THE EFFECTS OF TRUST ON THE INTENTION TO USE MOBILE BANKING." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2015. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=29457@1.

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A crescente importância da utilização de smartphones e tablets no dia a dia do consumidor vem sendo enfocada nos estudos referentes à internet como um canal de informação, compra e venda de serviços de turismo. Entretanto, ainda há uma lacunanas pesquisas em relação às motivações e barreiras que levam os consumidores a usar aplicativos móveis financeiros. A hipótese central deste estudo é de que a intenção de confiar no uso de aplicativos móveis bancários tem um papel fundamental na formação da intenção de uso do mobile banking. A partir da análise da literatura, são identificados e selecionad

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Magee, Robert Coleman. "Perceived use of thinking skills in customer service aspects of banking." Diss., Virginia Tech, 1993. http://hdl.handle.net/10919/40111.

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The purpose of this study was to identify instances when workers in a business environment used thinking skills, including creative thinking, decision making, and problem solving in a manner that was beneficial and to examine how they perceived they acquired thinking skills. Twenty-seven banking employees from nine branches were interviewed using the behavioral event interview method. The nine branches represented three banks operating in Virginia. At each branch, a manager, a new account representative, and a teller were interviewed. The behavioral event interview method was selected as it h

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Vernacotola, Mark J. "Characterization of digital film scanner systems for use with digital scene algorithms /." Online version of thesis, 1995. http://hdl.handle.net/1850/11967.

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Nel, Jacques. "Cellphone banking adoption and continuance of use in an internet banking context : a study of consumers'cross-channel cognitive evaluations." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80290.

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Thesis (PhD)--Stellenbosch University, 2013.<br>ENGLISH ABSTRACT: The convergence of the Internet, wireless technologies, and mobile devices has led to the development of a new paradigm of transacting, namely, mobile commerce. Because banking activities are easily digitised and automated, banks have seized the mobile transacting opportunity and have developed cellphone banking applications that allow more flexibility for bank clients than internet banking in terms of anywhere, anytime banking. For banks, considering the benefits associated with multi-channel customers, the ideal situatio

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Alalwan, Ali Abdallah. "Consumer adoption of self-service technologies in Jordan : factors influencing the use of internet banking, mobile banking, and telebanking." Thesis, Swansea University, 2015. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.678270.

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The fundamental aim of this thesis is to propose and examine a conceptual model that best explains the key factors influencing Jordanian customers' intentions and usage of SST banking channels: Internet banking, Mobile banking, and Telebanking.

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Turner, Neil J. K. "Tenant environmental performance and property investment : the use of environmental management systems in reducing risk." Thesis, University of South Wales, 1995. https://pure.southwales.ac.uk/en/studentthesis/tenant-environmental-performance-and-property-investment(bba421ea-ccf8-448f-96cd-331424b58016).html.

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Within the property research community consideration of environmental risk in relation to a tenant's polluting activities has received little attention. Whilst the profession has begun to address environmental issues through various research initiatives, the study of current land uses causing environmental problems and, m particular, the consequences for property investors, is at a very early stage. Through the literature review, and the major empirical project undertaken in the course of this research, significant advancements have been made in this area. It has been possible to establish the

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Dubru, Rebecca. "Critical competencies of leaders in the digital transformation of banking in South Africa." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/64841.

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Leaders in the banking sector are facing an array of bewildering new digital challenges and opportunities, yet despite the many frameworks that exist on leadership competencies, they are still in search of the critical competencies required for leading digital transformation. The purpose of this research is to report data showing competencies that are effective for leading digital transformation in the banking sector. The research approach took the form of a qualitative, exploratory research design, which involved 15 face-to-face, semi-structured, in-depth interviews with banking leaders such

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Damiano, André Luis. "As fraudes no Internet Banking e sua evolução para o Social Banking." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/18/18157/tde-12092013-094137/.

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A tecnologia da informação e comunicação é um fator importante no desenvolvimento futuro da indústria de serviços financeiros, com especial atenção ao setor bancário. A maioria dos bancos utiliza a Internet como um canal estratégico de distribuição onde seus serviços e produtos possuem uma relação muito próxima com o conceito mais amplo possível de marketing, aquele que descreve plenamente um ambiente e um nicho de negócio e onde o desenvolvimento e evolução deste canal associa-se diretamente a própria evolução do marketing em si. O tema central deste trabalho é apresentar uma revisão bibliogr

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31

Andersson, Joakim, and Axelina Boström. "Digitalization Strategies in the Banking Industry : A study among Swedish banks." Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-161310.

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Problem The banking industry is changing with new technologies and the financial sector is exposed to the strong pressure of change. All this appearing as a result of the ongoing digitalization. Purpose The purpose of this thesis is to gain a deeper understanding of how Swedish banks internally work with digitalization. Also, to create an understanding of the banks’ views of challenges, opportunities, and the future perspective of the Swedish banking industry that follows with digitalization. Theoretical Framework The theoretical framework has been developed from our three keywords: Digitaliza

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Chikoo, Ishmael. "Perceived influence of cybersecurity on the intention to use mobile banking applications." Master's thesis, Faculty of Commerce, 2019. https://hdl.handle.net/11427/31655.

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Banking institutions see the adoption and usage of mobile devices for banking namely mobile banking as an innovative financial service delivering strategy that bridges the gap between customers and banks. Mobile banking eliminates the need to visit bank branches for banking services and it eliminates the need to only perform banking services within fixed business hours. In mobile banking, mobile devices such as a cellphone, smartphone, or tablet’ are used to conduct non-financial and financial transactions such as checking account status, transferring money, making payments, or selling stocks.

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Envall, Julia, and Lisa Norgren. "Kundförtroende inom digital bankverksamhet." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78640.

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During the last two decades, technological development and digitalization have had a major impact on societies worldwide. Industries have been forced to adapt to the technological development and implement new technology in order to remain competitive. The banking sector has undergone a transformation, in which traditional banking operations have become digital. Digital banking and the distance between bank and customers which follows, brings new challenges to the sector, such as elevated risks and new conditions to interact and build customer relationships. Majority of existing literature in

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Khan, Amir Jahan. "Essays on the electricity and banking industries in Pakistan." Thesis, University of Warwick, 2014. http://wrap.warwick.ac.uk/60347/.

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Mungai, Kinyanjui. "The economic impact of FinTech in the South African banking industry: A case of digital disruption." University of the Western Cape, 2019. http://hdl.handle.net/11394/6977.

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Philosophiae Doctor - PhD<br>The Fourth Industrial Revolution has provided new opportunities to tackle problems in health, education, transport and many other sectors. In the financial sector, new financial technology (FinTech) is providing new ways of tackling the problem of financial exclusion. The uptake of cell phones has enabled financial service providers (FSPs) to expand into areas where the most vulnerable have hitherto been outside the reach of the banking agency model. This has ultimately allowed previously financially excluded individuals to have access to bank accounts. Through SMA

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Eklund, Lina, and Bergmark Karin Helmersson. "Parental mediation of digital gaming and internet use." Stockholms universitet, Sociologiska institutionen, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-90033.

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In this study the focus is set on parental rules for digital gaming and Internet use. First a review of the field is presented followed by analyses of adolescents’ media use and parental strategies for regulation. Data was derived from a Swedish survey of parents—Predominantly mothers—of adolescents aged 9-16 complemented with data from a separate survey of adolescents aged 9-16. Analyses are presented using gamma coefficients for bivariate correlations and linear regression models for multivariate analyses. We conclude that parents in this study are involved in their adolescents’ gaming and I

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Keval, H. U. "Effective design, configuration, and use of digital CCTV." Thesis, University College London (University of London), 2009. http://discovery.ucl.ac.uk/15793/.

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It is estimated that there are five million CCTV cameras in use today. CCTV is used by a wide range of organisations and for an increasing number of purposes. Despite this, there has been little research to establish whether these systems are fit for purpose. This thesis takes a socio-technical approach to determine whether CCTV is effective, and if not, how it could be made more effective. Humancomputer interaction (HCI) knowledge and methods have been applied to improve this understanding and what is needed to make CCTV effective; this was achieved in an extensive field study and two experim

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Zhang, Su Juan. "Automated reflection photoelasticity : digital data acquisition and use." Thesis, University of Sheffield, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.340144.

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Jorzig, Alexandra. "Liability risks of the use of digital techniques." Universität Leipzig, 2019. https://ul.qucosa.de/id/qucosa%3A33902.

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New technologies not only present new opportunities but also new legal challenges. However, it could be expected that the use of robotics and AI will steadily increase over the next few years. Liability considerations are therefore urgently required.

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Weiss, Charles Tabor. "Use of Digital Technologies in Graphic Communication Education." Diss., Virginia Tech, 2009. http://hdl.handle.net/10919/27734.

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This study investigated the use of digital technologies in secondary and post-secondary graphic communication education. Specifically it investigated: 1) the extent to which graphic communication educators utilized digital technologies in conjunction with instruction; 2) how selected factors affected graphic communication teachersâ implementation of digital technologies in their instruction; and, 3) how selected factors affected teacher and learner-centered instructional practices. The Levels of Technology Implementation (LoTi) and â Technology Use Surveyâ instruments were administered t

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Moreira, Daniela Guimarães. "Digital banking: Understanding the continuous intention of use." Master's thesis, 2021. http://hdl.handle.net/10362/126750.

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Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRM<br>Digital banking is growing as the banking sector renews his strategies and knows the importance of technologies to respond to customers’ expectations. Thus, financial services are facing a revolution with the introduction of fully digital banks. This study aims to identify the factors that lead to continuance intention of use of this service, using a combination of the expectation confirmation model (ECM) with service quali

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Chou, Chih-Ming, and 周志明. "A study of User Experience Maturity Model for digital transformation of Banking." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/327uew.

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Diako, Bongani Harry. "An empirical framework for banking digitally unbanked seniors." Thesis, 2020. http://hdl.handle.net/10500/27062.

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Abstract in English and Afrikaans<br>The main thrust of the thesis is an empirical analysis of the problems experienced by unbanked seniors to conduct digital banking. Population ageing is a worldwide phenomenon and seniors’ numbers are projected to grow to beyond 1 billion people globally by this year (2020). Currently, seniors and other banking customers are surrounded by various forms of e-banking technologies. E-banking is further envisaged to be the catalyst of the financial inclusion of the unbanked people of all ages. However, the problem is that customers’ adoption of e-banking i

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Macamo, Monica Aniceto. "The effects of culture, values, diffusion of innovation and technology acceptance on attitudes towards digital banking adoption." Thesis, 2020. http://hdl.handle.net/10500/27307.

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Abstracts in English, Afrikaans, Zulu, Tsonga and Portuguese<br>The purpose of the study was to develop a model of attitudes toward digital banking, by exploring the relationship between values, culture, the diffusion of innovation and the Technology Acceptance. In addition, actual behaviour in the use of digital banking, as well as the moderating effects of gender, age, education level, income, and urban versus rural backgrounds, was included to provide additional insights into the financial services market in Maputo, Mozambique. A quantitative survey with a convenience sample (n = 403) of ba

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Santos, Maria Coroado. "Improving awareness and reinforcing brand positioning in savings and investments in a digital era: Pedagogical case study." Master's thesis, 2021. http://hdl.handle.net/10071/24803.

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The recent Covid19 pandemic put the entire world in lockdown and has been limiting people’s movement. This means that Banks have the urge necessity to increase their online presence and improve the online services provided to attract more clients. With the emergence of the pandemic, BiG needed to adapt to the market needs and adjust in a way that makes sense to BiG's core business. There had to be a migration to digital, since branches had to close "overnight" and invest in non-face-to-face care, which was not a priority until then. With all this happening, I joined the marketing depart

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Yultyyev, Vladyslav. "A digital vault solution for banking institutions." Master's thesis, 2019. http://hdl.handle.net/10451/40589.

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Trabalho de projecto de mestrado, Segurança Informática, Universidade de Lisboa, Faculdade de Ciências, 2019<br>Este projeto surgiu no âmbito da necessidade que a empresa Securibox tem em fornecer um produto de armazenamento seguro compatível com o funcionamento na nuvem, para as instituições bancárias que operam no mercado francês. Com o aparecimento da banca on-line e o intuito de atrair mais clientes, as instituições bancárias começaram a oferecer serviços que vão para além dos serviços convencionais deste setor. Muitas vezes esses serviços tratam ou armazenam dados sensíveis dos seus clien

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Redlinghuis, André Jacques. "Information protection in the digital banking environment." Thesis, 2012. http://hdl.handle.net/10210/5380.

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M.A.<br>The evolution of the Internet has led to the establishment of various value-adding products and services such as Internet banking (IB). Internet banking has changed the formal banking landscape forever. Some may argue that Internet banking has positively affected the lives of many, through providing services in a more convenient, efficient and effective manner, 365 days a year. However, the growth of the Internet has lead to the increase of various Information Technology (IT) problems and challenges. Today, individuals and organisations are faced with an increasing number of attacks vi

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HUANG, YU-CHIEN, and 黃于倩. "A Study of Intentions to Use Internet Banking and Mobile Banking." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/60561144910707965829.

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碩士<br>華梵大學<br>資訊管理學系碩士班<br>104<br>Internet banking service is an extension of the bank access, not only to extend the service time, regardless of location, while reducing operating costs, bankers can also use the Internet to disclose financial messages and advertising merchandise, by extending online access to interact with customers, and build closer relationships with them. With the popularity of mobile devices, Internet banking and more extended to Mobile banking, anytime, anywhere and make financial services more portable, digital technology is the focus of the current financial business b

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Rathogwa, Belinda. "SME adoption of digital banking in South Africa." Thesis, 2018. https://hdl.handle.net/10539/26088.

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A research report submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in partial fulfillment of the requirements for the degree of Master of Management specialising in Entrepreneurship and New Venture Creation Johannesburg, February 2018<br>Small and medium enterprises (SMEs) are an important customer base for banks as they offer great opportunity for growth in revenues and profit. Banks are focused on improving relationships and retaining their SME customers in defence against increasing competition. To this end, banks are investing in their digital ba

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HUANG, WAN-CHUN, and 黃琬珺. "The Impact of Digital Banking on Bank Clerks." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/3p6fkb.

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碩士<br>南臺科技大學<br>應用英語系<br>107<br>The shift from traditional to digital banking has affected typical financial transactions gradually. That may lead to a decrease in physical banks and the increase of virtual ones. Accordingly, the bank clerks’ duty and work rights are hanging in the air. This fuels anxiety and stress in the workplace. This research aims to examine the degree of worry in general likely to have an impact on bank clerks, explore the bank clerks’ attitudes towards digital banking, investigate whether and how these attitudes are associated with the background variables of the bank c

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