Relevant bibliographies by topics / User Interviews

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'User Interviews'

Author: Grafiati
Published: 4 June 2021
Last updated: 18 February 2022

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Journal articles on the topic "User Interviews"

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Linton, M. A., J. M. Vlissides, and P. R. Calder. "Composing user interfaces with InterViews." Computer 22, no. 2 (February 1989): 8–22. http://dx.doi.org/10.1109/2.19829.

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Bridges, Jackie, Wendy Gray, Graham Box, and Sheelagh Machin. "Discovery Interviews: a mechanism for user involvement." International Journal of Older People Nursing 3, no. 3 (September 2008): 206–10. http://dx.doi.org/10.1111/j.1748-3743.2008.00128.x.

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Baptista, Shaira, Greg Wadley, Dominique Bird, Brian Oldenburg, and Jane Speight. "User Experiences With a Type 2 Diabetes Coaching App: Qualitative Study." JMIR Diabetes 5, no. 3 (July 17, 2020): e16692. http://dx.doi.org/10.2196/16692.

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Background Diabetes self-management apps have the potential to improve self-management in people with type 2 diabetes (T2D). Although efficacy trials provide evidence of health benefits, premature disengagement from apps is common. Therefore, it is important to understand the factors that influence engagement in real-world settings. Objective This study aims to explore users’ real-world experiences with the My Diabetes Coach (MDC) self-management app. Methods We conducted telephone-based interviews with participants who had accessed the MDC self-management app via their smartphone for up to 12 months. Interviews focused on user characteristics; the context within which the app was used; barriers and facilitators of app use; and the design, content, and delivery of support within the app. Results A total of 19 adults with T2D (8/19, 42% women; mean age 60, SD 14 years) were interviewed. Of the 19 interviewees, 8 (42%) had T2D for <5 years, 42% (n=8) had T2D for 5-10 years, and 16% (n=3) had T2D for >10 years. In total, 2 themes were constructed from interview data: (1) the moderating effect of diabetes self-management styles on needs, preferences, and expectations and (2) factors influencing users’ engagement with the app: one size does not fit all. Conclusions User characteristics, the context of use, and features of the app interact and influence engagement. Promoting engagement is vital if diabetes self-management apps are to become a useful complement to clinical care in supporting optimal self-management. Trial Registration Australia New Zealand Clinical Trials Registry CTRN126140012296; URL https://www.anzctr.org.au/Trial/Registration/TrialReview.aspx?id=366925&isReview=true
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Wood, Luke Jai, Hagen Lehmann, Kerstin Dautenhahn, Ben Robins, Austen Rainer, and Dag Sverre Syrdal. "Robot-Mediated interviews with Children." Interaction Studies 17, no. 3 (December 31, 2016): 438–60. http://dx.doi.org/10.1075/is.17.3.07woo.

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Abstract To date research investigating the potential of Robot-Mediated Interviews (RMI) has focused on establishing how children respond to robots in an interview scenario. In order to test if an RMI approach would work in a real world setting, it is important to establish what the experts (e.g. specialist child interviewers) would require from such a system. To determine the needs of such expert users we conducted three user panels with groups of potential real world users to gather their views of our current system and find out what they would require for the system to be useful to them. The user groups consisted of specialist police officers, intermediaries, educational specialists and healthcare specialists. To our knowledge this is the first article investigating user needs for Robot-Mediated Interviews. Due to the novelty of this area, the work presented in this paper is exploratory in nature. The results provide valuable insights into what real world users would need from a Robot-Mediated Interviewing system. Our findings will contribute to future research and technology development in the domain of RMI in particular, and child-robot interaction in general.
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Karten, Naomi. "ASSESSING CUSTOMER PERCEPTIONS Goals and Payoffs of User Interviews." Information Systems Management 11, no. 2 (January 1994): 50–55. http://dx.doi.org/10.1080/10580539408964636.

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Calhoun, Christopher S., Beth M. Rogers-Adams, Jonathan A. Selvaraj, and Denise L. Alevay. "An Adaptive Survey Method: Multiple Interview Techniques in Dynamic Environments." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 41, no. 2 (October 1997): 1079–83. http://dx.doi.org/10.1177/107118139704100278.

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The utility of a survey method which incorporates several different interview techniques to elicit data in dynamic environments is demonstrated. Adaptive survey is a combination of concept mapping, semi-structured interviews, topical questionnaires and forums used for the elicitation of knowledge from subject matter experts. Inherent in adaptive survey interview techniques is the flexibility to adapt to time constraints, schedule and interviewee changes and the level of information obtained. Each interview technique is designed to apply to any user in the survey and to produce output which can be used to customize the other techniques. Therefore, the adaptive survey can be tailored to the unique needs and constraints of the interviewees and the environment. In field tests, concept mapping proved to be a particularly valuable interview technique, because it was interactive, informative and flexible.
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Henkel, Zachary, Kenna Baugus, Cindy L. Bethel, and David C. May. "User expectations of privacy in robot assisted therapy." Paladyn, Journal of Behavioral Robotics 10, no. 1 (March 26, 2019): 140–59. http://dx.doi.org/10.1515/pjbr-2019-0010.

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AbstractThis article describes ethical issues related to the design and use of social robots in sensitive contexts like psychological interventions and provides insights from one user design study and two controlled experiments with adults and children. User expectations regarding privacy with a therapeutic robotic dog, Therabot, gathered from a 16 participant design study are presented. Furthermore, results from 142 forensic interviews about bullying experiences conducted with children (ages 8 to 17) using three different social robots (Nao, Female RoboKind, Male RoboKind) and humans (female and male) as forensic interviewers are examined to provide insights into child beliefs about privacy and social judgment in sensitive interactions with social robots. The data collected indicates that adult participants felt a therapeutic robotic dog would be most useful for children in comparison to other age groups, and should include privacy safeguards. Data obtained from children after a forensic interview about their bullying experiences shows that they perceive social robots as providing significantly more socially protective factors than adult humans. These findings provide insight into how children perceive social robots and illustrate the need for careful considerationwhen designing social robots that will be used in sensitive contexts with vulnerable users like children.
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Smith, Rita H., Sook-Hyun Kim, Theresa Pepin, and Steve Thomas. "Retrieval of Selected Serial Citations: An Analysis Through User Interviews." College & Research Libraries 50, no. 5 (September 1, 1989): 532–42. http://dx.doi.org/10.5860/crl_50_05_532.

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Bernhardt, Jay M., Victor J. Strecher, Kathy R. Bishop, Paul Potts, Elizabeth M. Madison, and John Thorp. "Handheld Computer-assisted Self-interviews: User Comfort Level and Preferences." American Journal of Health Behavior 25, no. 6 (November 1, 2001): 557–63. http://dx.doi.org/10.5993/ajhb.25.6.5.

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Wood, Luke Jai, Kerstin Dautenhahn, Austen Rainer, Ben Robins, Hagen Lehmann, and Dag Sverre Syrdal. "Robot-Mediated Interviews." Interaction Studies 21, no. 2 (May 20, 2020): 243–67. http://dx.doi.org/10.1075/is.18031.woo.

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Abstract In recent years the possibility of using humanoid robots to perform interviews with children has been explored in a number of studies. This paper details a study in which a potential real-world user trialled a Robot-Mediated Interviewing system with children to establish if this approach could realistically be used in a real-world context. In this study a senior educational psychologist used the humanoid robot Kaspar to interview ten primary school children about a video they had watched prior to the interview. We conducted a pre and post interview with the educational psychologist before and after using the system to establish how the system worked for him and the perceived potential for real-world applications. The educational psychologist successfully used the system to interview the children and believed that principally using a small humanoid robot to interview children could be useful in a real-world setting provided the system was developed further.
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Dissertations / Theses on the topic "User Interviews"

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Chatterjee, Prateek. "Classic Driver VR." Digital WPI, 2018. https://digitalcommons.wpi.edu/etd-theses/1251.

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A VR car-driving simulator for evaluating the user experience of new drivers by helping them to learn driving rules and regulations. The Classic VR Driver helps new drivers to learn driving rules and regulations using various audio and visual feedback. The simulator helps them to get acquainted with the risks and mistakes associated with real life driving. In addition, the users have to play the game in an immersive environment using a Virtual Reality system. This project attempts to fulfill two important goals. The major goal is to evaluate whether the user can learn driving rules and regulations of the road. The game allows the users to take a road test. The road test determines the type of mistakes the user makes and it also determines if they passed or failed in it. I have conducted A/B testing and let the testers participate in user-interviews and user-survey. The testing procedure allowed me to analyze the effectiveness of learning driving rules from the simulator as compared to learning rules from the RMV (Registry of Motor Vehicles) manual. Secondly, the user experience was evaluated by allowing users to participate in user-interviews and user-surveys. It helped me to understand the positives and drawbacks of the game. These feedback are taken into consideration for future improvement. All these factors were considered to make the game as enjoyable and useful in terms of skill training.
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Franke, Nikolaus, Florian Schirg, and Kathrin Reinsberger. "The frequency of end-user innovation: A re-estimation of extant findings." Elsevier, 2016. http://dx.doi.org/10.1016/j.respol.2016.04.012.

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Recent studies have found that large numbers of consumers innovate. In our study, we provide a re-estimation of the figures provided in the extant literature. We do so by conducting a study in which we apply two different methods of data collection: (1) telephone interviews, the method considered most valid in previous research, and (2) personal interviews, which involve much higher effort but induce better individual recollection. Using telephone interviews, we measured a user-innovator frequency of 10.8% in our sample. In stark contrast, personal follow-up interviews resulted in a frequency of 39.7%, indicating a considerable underestimation in extant research. We then used the correction factor generated to re-estimate findings on user innovation frequency in Finland, Japan, Korea, Sweden, the UK, and the USA. It appears that user innovation is indeed a mass phenomenon that should not be overlooked by policymakers or firms. (authors' abstract)
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Edlund, Henrik. "Kravanalys och arkitekturell design av en budgetplaneringsapplikation." Thesis, Linköping University, Department of Computer and Information Science, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-2646.

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This thesis presents the theory behind prototyping and user interviews as parts of requirements analysis. It further discusses how these were used in the development of a budget planning application.

The implemented Web-based solution uses a new component-based design rooted in a Model-View-Controller architecture. The application is used today with complete success at the Department of Computer and Information Science at Linköping University.

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Bhutani, Mahima. "Enhancing User Experience while retrieving information via Dashboard." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-262728.

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With rapid growth in technical and social sector, the amount of data produced and retrieved has grown exponentially. Hence, there is a dire need for a management information system (MIS) to manage and structure such data. This study was initiated to learn about the problems and needs of the employees of a truck manufacturer organisation while working for long duration projects. The information about processes and tasks is available but in an unstructured manner through excel spreadsheets which makes it difficult for users to retrieve required information during crucial times. An information system in the form of a dashboard was designed and proposed to overcome the problems faced by users. This study focuses on evaluating the user experience of employees while retrieving desired information about the procedures using both dashboard and excel spreadsheets. To investigate the work structure and problems of employees, interviews were conducted. The results were analysed and a dashboard solution was proposed and developed with real time data. With employees coordination, few usability tests were conducted and the feedback was recorded for future work. According to the study results, the efficiency of employees can be increased and the decision making can be improved using MIS. With better retrieval techniques user experience was also enhanced. The interactive visualisations of dashboard attracted users and was used efficiently for providing tons of information about procedures to be followed.
Med den snabba tillväxten inom teknisk och social sektor har mängden data som både produceras och hämtas ökat exponentiellt. Därför finns det ett brådskande behov av informationssystem för att hanterar och strukturera sådan data. Denna studie startade med att utforska de problem och behov som fanns hos anställda på ett företag som tillverkar lastbilar när de jobbar i långvariga projekt. Informationen om rutiner, processer och uppgifter är idag tillgänglig för de anställda i ostrukturerade Excel-kalkylblad, detta gör det svårt att hämta nödvändig information. Ett informationssystem i form av en instrumentpanel utformades och föreslogs för att lösa de problem som användarna möter. Denna studie fokuserade på att utvärdera användarupplevelsen hos de anställda medan de hämtade önskad information om rutinerna när de använde både instrumentpanelen och Excel-kalkylblad. För att undersöka arbetetsstrukturen och de problem som de anställda upplever så genomfördes intervjuer. Resultatet analyserades och ett resultat i forma av ett informationssystem (instrumentpanelen) föreslogs och utvecklades med realtidsdata. Med samordning av de anställda genomfördes användbarhetstester och deras återkoppling registrerades för framtida arbete. Enligt studieresultaten kan effektiviteten hos de anställda ökas och beslutsfattande kan förbättras med hjälp av ett informationssystem. Användarupplevelsen kan också förbättras genom bättre tekniker för hämtning av data. Den interaktiva visualiseringen av instrumentpanelen lockade användarna och användes effektivt för att ge information om rutiner som ska följas.
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Nayyar, Raghu. "Visualising Autonomous Warehouse Data Streams Through User-Centered Design." Thesis, KTH, Medieteknik och interaktionsdesign, MID, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-233195.

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This thesis aims to develop and evaluate a dashboard design that visualizes a stream of data from the different entities involved in autonomous warehouses, a subset of cyber-physical systems. I created this dashboard through User-Centered Design (UCD) methodologies based on two feedback iterations with the stakeholders employing semi-structured expert opinion interviews. This thesis also discusses the different stages involved in building this dashboard design, the design decisions, the technical aspects of the libraries used, and the feedback session towards the end of the project. It also presents the implemented dashboard as a proof of development efforts and explains its different functionalities. The project concludes with evaluating the dashboard through a semi-structured interview with the respective stakeholders and suggests features for further development.
Denna studie ämnar att utveckla och utvärdera en design för ett dashboard som visualiserar dataströmmar från olika enheter som kan hittas i autonoma lager. Detta dashboard har utvecklats genom att använda metoder inom användarcentrerad design, som baserades på två iterationer med intressenter som är experter inom området, där semistrukturerade intervjuer gjordes. Denna studie diskuterar också de olika steg som är involverade i att bygga designen av detta dashboard, de olika beslut som togs i designprocessen, de tekniska aspekterna av de bibliotek som används och resultatet från de sessioner som hölls för att få feedback i slutet av projektet. Studien presenterar också det dashboard som utvecklades samt förklarar dess funktionalitet. Slutsatser dras från de semistrukturerade intervjuerna med respektive intressent och föreslår framtida funktioner som skulle vara möjliga att implementera.
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Kyryllova, Iuliia. "Listening to Digital Media: Analysis of Music Consumption Pattern on the Example of Russian Social Networking Site VKontakte : A user-focused research based on in-depth interviews." Thesis, Södertörns högskola, Institutionen för kultur och lärande, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-35709.

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The present paper represents an overview of the most popular Russian social networking site VKontakte and its role in the formation of modern music consumption pattern in post-Soviet countries. Until spring 2017, it was known as the biggest platform for free music consumption in the region. The main distinctive feature of VKontakte was that it was providing free music content for its members and, as a result, was known for problems with international copyright law.However, in 2017 drastic changes occurred in copyright policies of the network, which affected music content distribution in it. As a result, VKontakte users were experiencing new routines and rapid evolution of their daily consumption habits. This research provides extensive analysis of digital music listening practices, based on the in-depth interviews with the members of the network.
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Palmblad, Fredrik. "Temporary storing in future car interiors." Thesis, Linnéuniversitetet, Institutionen för design (DE), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-78266.

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This essay reflects a final thesis work of exploring future opportunities of temporary storing in future car interiors. The work is based from user studies and supported by designers of the automotive industry. The exploratorypart focuses on contextual video interviews studying the use of the interior storage space. Categories are created from the studies to investigate several possibilities parallel throughout the work. A category of exible space is chosen to being developed into a nal design proposal. The result is a concept called LVL - A exible surface that o ers di erent use of the same space.
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Tensmyr, Tobias. "Vacation Exchange Management : Investigating the Vacation Exchange Process at Karlstad Municipality Through Document Analysis, Interviews, and Task Analysis to Elicit System Requirements." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-77988.

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The study aims to investigate the current process for vacation exchange at Karlstad municipality to elicit system requirements for a future system. The investigation includes creating an understanding of the vacation exchange process, the roles involved, and their tasks performed in the process. Further, the limitations, the information used, and the decisions made in the vacation exchange process were also a part of the investigation. The investigation of the vacation exchange process is performed by analyzing an internal document from Karlstad municipality and interviews conducted with the three roles involved in the process. The interviews are transcribed, summarized, and modeled by process models using 2c8 Modeling Tool to explain the vacation exchange process, inputs, and outputs, and the tasks each role performs. The findings showed three specific categories in the vacation exchange process that should be improved when a future system is designed and developed to support the process. The three found categories were: lack of information, information flow, and distribution of responsibilities. In conclusion, the future system should have a function to notify the roles involved. Information used in the vacation exchange process should be gathered and easily accessible in the future system. Further, the future system should support communication between the roles involved in the vacation exchange process, as well as include functions for back-up, digital sending of documents, and facilitate rarely performed tasks. Lastly, the future system should define the responsibilities for each role to balance the tasks each role performs in the process.
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Tubigi, Mohammed Ali. "Identifying knowledge management processes and its effect on organisational performance in the airline industry context." Thesis, Brunel University, 2015. http://bura.brunel.ac.uk/handle/2438/11374.

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In today's increasingly competitive business environment, the use of knowledge to gain a competitive advantage has become a serious concern for all organisations. However, some industries have been affected more acutely than others in the transition to a knowledge-based economy. Despite the increasing number of studies relating to Knowledge Management (KM), few have explored this concept within the Airline Industry (AI). As all the studies and model of this research have built on the relationship between KM and organisational performance (OP), the AI is the context of the study within the area of Gulf Cooperative Countries (GCC). This area has been chosen as it provides a good airlines-based industry which is mature. A comprehensive and critical assessment of different KM models was made through a review of the available studies in order to evaluate KM and to identify the processes that affect OP. This research proposes a conceptual model that represents KM processes and OP measurements. This research adopts a qualitative research approach through a case study strategy to identify and test a conceptual model proposed from the literature review. Four international airlines companies were investigated through extensive face-to-face semi-structure interviews, followed by observations, and documentation with managers, senior managers, general managers (GMs) and vice presidents (VPs) to produce accurate results. Data findings were then reported and analysed. The main finding revealed that most studies relating to knowledge management processes and their effect on organisational performance took place in different sectors other than the AI. Also, KM processes and their effect on OP appear to be neglected, leading to conflicts in KM adoption. However, KM processes are applicable in the AI and these processes are not only used and implemented, but are also perceived as important in influencing positive OP. The only KM processes that generally received less support from the participants in terms of perceived effectiveness in affecting positive OP were knowledge translation/repurposing and knowledge disposal. The main contribution of this research is a novel model for KM processes and OP. This model serves as a guideline for the stakeholder and decision maker to be adopted in organisations to lead to more effective implementation and adoption of KM disciplines. It also provides a practical guideline for future KM research which at present seems fragmented within the AI. The suggestion for future research is to further validate and improve the generalisability of the KM processes model to the entire AI in the world and across other industries. Moreover, due to the time constraints and lack of funding, there were no attempts made in this research to assemble a sample that is representative of all the airlines in the world. In order to increase the generalisability of the results of this study, the sample size needs to be expanded and quantitative research might be considered.
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Mannerhagen, Anders. "Smartphone apps for bank services : A design case." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-78713.

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The fast paced evolution of technology has changed the way people interact with service providers in a significant way; the introduction of new service delivery channels has mainly been based on technological advances rather than on customer needs. During the last 20 years the banks have extended their service offerings from just having the branch offices to the multichannel service delivery systems of today, including; phones, computers and smartphone apps. Previous research has concluded that there were many barriers for mobile banking to become a widespread service delivery channel for banks, such as technical limitations, trust issues and social obstacles. In order to understand the role of the smartphone in this multichannel ecology, a qualitative interview study was undertaken focusing on the customers’ perception of the bank. The results show that the choice of channel is dependent on personal characteristics, perceived risk, context and how the task itself is perceived. The results show that the current role of the smartphone is complementary to the other channels, providing the customer with basic banking services wherever they are; it supports the customer in the activity of managing ones private economy and providing the informant with the feeling of control. The results also include insights into the life of three customers and their interaction with their bank over the course of one month in the form of customer journey maps.
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Books on the topic "User Interviews"

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Competency-based interviews: How to master the tough interview style used by the Fortune 500s. Pompton Plains, NJ: Career Press, 2012.

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Brenner, Michael. The research interview: Uses and approaches. London: Harcourt Brace Jovanovich, 1985.

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Software design and usability: Talks with Bonnie Nardi, Jakob Nielsen, David Smith, Austin Henderson & Jed Harris, Terry Winograd, Stephanie Rosenbaum. Copenhagen: Copenhagen Business School, 2000.

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1980-, Dawson Nick, ed. Dennis Hopper: Interviews. Jackson: University Press of Mississippi, 2012.

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Blogging heroes: Interviews with 30 of the world's top bloggers. Indianapolis, Ind: John Wiley, 2008.

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White, Michael. Reflections on narrative practice: Essays and interviews. Adelaide, S. Aust: Dulwich Centre Publications, 2000.

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Shenfield, Stephen. State statistical work in the USSR: Findings from interviews with former Soviet statistical personnel. Urbana, Ill: University of Illinois at Urbana-Champaign, 1986.

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Currituck as it used to be. Charleston, SC: The History Press, 2011.

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Myra, Hauschild, ed. Get used to it!: Children of gay and lesbian parents. Christchurch, N.Z: Canterbury University Press, 1999.

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Lukesch, Barbara. "Es ist ein Wunder, dass es funktioniert hat ": 16 Jahre Regierungsrat : Gespräche mit Hanspeter Uster. Zürich: Xanthippe Verlag, 2006.

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Book chapters on the topic "User Interviews"

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Porayska-Pomsta, Kaśka, Keith Anderson, Ionut Damian, Tobias Baur, Elisabeth André, Sara Bernardini, and Paola Rizzo. "Modelling Users’ Affect in Job Interviews: Technological Demo." In User Modeling, Adaptation, and Personalization, 353–55. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-38844-6_37.

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Porayska-Pomsta, Kaśka, Paola Rizzo, Ionut Damian, Tobias Baur, Elisabeth André, Nicolas Sabouret, Hazaël Jones, Keith Anderson, and Evi Chryssafidou. "Who’s Afraid of Job Interviews? Definitely a Question for User Modelling." In User Modeling, Adaptation, and Personalization, 411–22. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-08786-3_37.

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Du, Jiali, Christina Alexandris, Dimitrios Mourouzidis, Vasilios Floros, and Antonios Iliakis. "Controlling Interaction in Multilingual Conversation Revisited: A Perspective for Services and Interviews in Mandarin Chinese." In Human-Computer Interaction. User Interface Design, Development and Multimodality, 573–83. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-58071-5_43.

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Tabuada, Jae Marie, Tiffany Liaw, Kevin Pham, Jaewoo Chung, Euiyoung Kim, and Alice M. Agogino. "Projection Mapping for Implementing Immersive User Scenarios in Autonomous Driving: Insights from Expert Interviews." In Communications in Computer and Information Science, 389–96. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23525-3_52.

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Harte, Richard, Leo R. Quinlan, Evismar Andrade, Enda Fallon, Martina Kelly, Paul O’Connor, Denis O’Hora, Patrick Pladys, Alain Beucheé, and Gearoid ÓLaighin. "Defining User Needs for a New Sepsis Risk Decision Support System in Neonatal ICU Settings Through Ethnography: User Interviews and Participatory Design." In Human Systems Engineering and Design, 221–27. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-02053-8_34.

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Rhim, Jimin, Seul Lee, and Young Yim Doh. "Discovery of Smartphone User Group Profiling Based on User’s Motivations and Usage Behaviors Through Focus Group Interviews." In Cross-Cultural Design, 426–35. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40093-8_43.

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Briggs, Charles. "Interview." In Culture and Language Use, 202–9. Amsterdam: John Benjamins Publishing Company, 2009. http://dx.doi.org/10.1075/hoph.2.18bri.

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Du, Yi. "Interviews." In The Use of First and Second Language in Chinese University EFL Classrooms, 159–73. Singapore: Springer Singapore, 2016. http://dx.doi.org/10.1007/978-981-10-1911-1_6.

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Curry, Ashley. "Use the Power of “And”." In The Clinical Interview, 17–19. New York, NY : Routledge, 2019.: Routledge, 2019. http://dx.doi.org/10.4324/9780429437243-5.

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"Interviews." In Haptik am User Interface, 293–300. transcript-Verlag, 2020. http://dx.doi.org/10.14361/9783839451342-038.

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Conference papers on the topic "User Interviews"

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Raita, Eeva. "User interviews revisited." In the 7th Nordic Conference. New York, New York, USA: ACM Press, 2012. http://dx.doi.org/10.1145/2399016.2399119.

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Mannonen, Petri, Maiju Aikala, Hanna Koskinen, and Paula Savioja. "Uncovering the user experience with critical experience interviews." In OzCHI '14: the Future of Design. New York, NY, USA: ACM, 2014. http://dx.doi.org/10.1145/2686612.2686684.

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Lin, Joseph, and Carolyn Conner Seepersad. "Empathic Lead Users: The Effects of Extraordinary User Experiences on Customer Needs Analysis and Product Redesign." In ASME 2007 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2007. http://dx.doi.org/10.1115/detc2007-35302.

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An experiment was conducted to investigate the effectiveness of empathic lead user analysis for uncovering latent customer needs that could lead to breakthrough product ideas. Empathic lead users are defined as ordinary customers (or designers) who are transformed into lead users by experiencing the product in radically new ways, via extraordinary user experiences. These extraordinary experiences may include modifications of the usage environment or the way in which the customer interacts with the product. A procedure for designing and conducting empathic lead user interviews is introduced in this paper. Results are reported for a trial study in which the empathic lead user technique is compared with verbal and articulated use interviews for a common consumer product (a two-person tent). Empathic lead user interviews are observed to have a significantly positive effect on latent needs discovery in the trial study, leading to a five-fold increase in latent needs discovery relative to articulated use interviews with a prototype and a twenty-fold increase relative to verbal interviews without a prototype. Empathic lead user interviews emerge as a promising tool for supporting innovation and breakthrough concept generation.
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Geszten, Dalma, Balazs Peter Hamornik, and Karoly Hercegfi. "User experience in a collaborative 3D virtual environment: A framework for analyzing user interviews." In 2015 6th IEEE International Conference on Cognitive Infocommunications (CogInfoCom). IEEE, 2015. http://dx.doi.org/10.1109/coginfocom.2015.7390591.

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Cay, Damla, Till Nagel, and Asim Evren Yantac. "Understanding User Experience of COVID-19 Maps through Remote Elicitation Interviews." In 2020 IEEE Workshop on Evaluation and Beyond - Methodological Approaches to Visualization (BELIV). IEEE, 2020. http://dx.doi.org/10.1109/beliv51497.2020.00015.

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Bach, Cédric, Nadia Gauducheau, and Pascal Salembier. "Combining interviews and scales in the multidimensional evaluation of user experience." In the 29th Annual European Conference. New York, New York, USA: ACM Press, 2011. http://dx.doi.org/10.1145/2074712.2074743.

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Potgieter, Andrea, and Chris Rensleigh. "THERE'S AN APP FEATURE FOR THAT: ESTABLISHING USER PREFERRED MOBILE APP FEATURES THROUGH ASYNCHRONOUS ONLINE INTERVIEWS." In 5th Arts & Humanities Conference, Copenhagen. International Institute of Social and Economic Sciences, 2019. http://dx.doi.org/10.20472/ahc.2019.005.017.

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Wakita, Yujin, Eimei Oyama, Woo-keun Yoon, Hideyuki Tanaka, Yoshio Matsumoto, Arthur Blom, and Harry Stuyt. "User evaluation of service robotic arms based on ICF through interviews with people with upper-limb disability." In 2013 IEEE International Conference on Robotics and Biomimetics (ROBIO). IEEE, 2013. http://dx.doi.org/10.1109/robio.2013.6739641.

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Thavaruban Thavapragasam, Xavier. "ERP Systems and User Perceptions: An Approach for Implementation Success." In InSITE 2004: Informing Science + IT Education Conference. Informing Science Institute, 2004. http://dx.doi.org/10.28945/2830.

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The growth of Enterprise Resource Planning (ERP) systems since the 90’s has been immense. Their organisational wide functionality is vast and overall capabilities are enormous but their success, usability and the user perception is questioned in the information systems (IS) literature. This paper looks at an implemented ERP system in a large Australian University. The core aspect of the paper is the user perception on the implemented system, which is measured by two criteri-ons: user satisfaction and post-implementation factors. The author is using interviews, documentary analysis and observation techniques for data gathering. Based on the gathered findings, the author portrays the use of participatory design (PD) methods as a possible tool for successful ERP implementation. User-Centred Design (UCD) and Joint Application Development (JAD) were compared as part of the PD approach and it was concluded that the UCD approach would best suit for the development and the implementation of an ERP system.
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Elena, Maria Vittoria, Chase Wentzky, and Joshua D. Summers. "Requirements Culture: A Case Study on Product Development and Requirement Perspectives." In ASME 2019 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2019. http://dx.doi.org/10.1115/detc2019-97017.

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Abstract A desire to better understand requirements and their uses within product development inspired this case study conducted at a large power tool company. Researchers were interested in determining if a requirements culture existed within the company investigated, how this culture varied across departments, and how individuals at the company viewed requirements in engineering design. Ten semi-structured interviews were conducted by five teams of interviewers over the course of two months to answer these questions. Employees in various positions across the company were interviewed in the study including Project Engineers, a CAD Designer, an Industrial Designer, Project Managers, and Vice Presidents. Through a detailed analysis of the interview transcripts and documentation, it was determined that the company did have a definite requirement culture and that the transfer of requirements across departments must remain consistent for the individual groups to be effective. Furthermore, it was found that employee engagement with requirements was more significant with those who were involved in the early stages of product development.
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Reports on the topic "User Interviews"

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Choong, Yee-Yin, Shanee Dawkins, Susanne Furman, Kristen K. Greene, Sandra Spickard Prettyman, and Mary F. Theofanos. Voices of first responders - identifying public safety communication problems: findings from user-centered interviews, phase 1, volume 1. Gaithersburg, MD: National Institute of Standards and Technology, July 2018. http://dx.doi.org/10.6028/nist.ir.8216.

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Choong, Yee-Yin, and Gavriel Salvendy. Voices of First Responders – Applying Human Factors and Ergonomics Knowledge to Improve the Usability of Public Safety Communications Technology: Findings from User-Centered Interviews, Phase 1, Volume 5. National Institute of Standards and Technology, February 2021. http://dx.doi.org/10.6028/nist.ir.8340.

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DiGrande, Laura, Sue Pedrazzani, Elizabeth Kinyara, Melanie Hymes, Shawn Karns, Donna Rhodes, and Alanna Moshfegh. Field Interviewer– Administered Dietary Recalls in Participants’ Homes: A Feasibility Study Using the US Department of Agriculture’s Automated Multiple-Pass Method. RTI Press, May 2021. http://dx.doi.org/10.3768/rtipress.2021.mr.0045.2105.

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Objective: The purpose of this study was to assess the feasibility of administering the Automated Multiple-Pass Method (AMPM), a widely used tool for collecting 24-hour dietary recalls, in participants’ homes by field interviewers. Design: The design included computer-assisted personal interviews led by either a nutritionist (standard) or field interviewer. Portion estimators tested were a set of three-dimensional food models (standard), a two-dimensional food model booklet, or a tablet with digital images rendered via augmented reality. Setting: Residences in central North Carolina. Participants: English-speaking adults. Pregnant women and individuals who were fasting were excluded. Results: Among 133 interviews, most took place in living rooms (52%) or kitchens (22%). Mean interview time was 40 minutes (range 13–90), with no difference by interviewer type or portion estimator, although timing for nutritionist-led interviews declined significantly over the study period. Forty-five percent of participants referenced items from their homes to facilitate recall and portion estimation. Data entry and post-interview coding was evaluated and determined to be consistent with requirements for the National Health and Nutrition Examination Survey. Values for the number of food items consumed, food groups, energy intake (average of 3,011 kcal for men and 2,105 kcal for women), and key nutrients were determined to be plausible and within reasonably expected ranges regardless of interviewer type or portion estimator used. Conclusions: AMPM dietary recall interviews conducted in the home are feasible and may be preferable to clinical administration because of comfort and the opportunity for participants to access home items for recall. AMPMs administered by field interviewers using the food model booklet produced credible nutrition data that was comparable to AMPMs administered by nutritionists. Training field interviewers in dietary recall and conducting home interviews may be sensible choices for nutrition studies when response rates and cost are concerns.
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Morris, Julia, Julia Bobiak, Fatima Asad, and Fozia Nur. Report: Accessibility of Health Data in Rural Canada. Spatial Determinants Lab at Carleton University, Department of Health Sciences, February 2021. http://dx.doi.org/10.22215/sdhlab/2020.4.

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To inform the development of an interactive web-based rural health atlas, the Rural Atlas team within the Spatial Determinants Lab at Carleton University, Department of Health Sciences carried out two sets of informal interviews (User Needs Assessment and Tool Development). These interviews were conducted in order to obtain insight from key stakeholders that have been involved in rural health settings, rural health policy or advocacy, or the development of health mapping tools. Interviews took place via video-conferencing software with participants in the spring of 2020.The following report provides a brief summary of the findings of both sets of interviews.
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McKenna, Patrick, and Mark Evans. Emergency Relief and complex service delivery: Towards better outcomes. Queensland University of Technology, June 2021. http://dx.doi.org/10.5204/rep.eprints.211133.

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Emergency Relief (ER) is a Department of Social Services (DSS) funded program, delivered by 197 community organisations (ER Providers) across Australia, to assist people facing a financial crisis with financial/material aid and referrals to other support programs. ER has been playing this important role in Australian communities since 1979. Without ER, more people living in Australia who experience a financial crisis might face further harm such as crippling debt or homelessness. The Emergency Relief National Coordination Group (NCG) was established in April 2020 at the start of the COVID-19 pandemic to advise the Minister for Families and Social Services on the implementation of ER. To inform its advice to the Minister, the NCG partnered with the Institute for Governance at the University of Canberra to conduct research to understand the issues and challenges faced by ER Providers and Service Users in local contexts across Australia. The research involved a desktop review of the existing literature on ER service provision, a large survey which all Commonwealth ER Providers were invited to participate in (and 122 responses were received), interviews with a purposive sample of 18 ER Providers, and the development of a program logic and theory of change for the Commonwealth ER program to assess progress. The surveys and interviews focussed on ER Provider perceptions of the strengths, weaknesses, future challenges, and areas of improvement for current ER provision. The trend of increasing case complexity, the effectiveness of ER service delivery models in achieving outcomes for Service Users, and the significance of volunteering in the sector were investigated. Separately, an evaluation of the performance of the NCG was conducted and a summary of the evaluation is provided as an appendix to this report. Several themes emerged from the review of the existing literature such as service delivery shortcomings in dealing with case complexity, the effectiveness of case management, and repeat requests for service. Interviews with ER workers and Service Users found that an uplift in workforce capability was required to deal with increasing case complexity, leading to recommendations for more training and service standards. Several service evaluations found that ER delivered with case management led to high Service User satisfaction, played an integral role in transforming the lives of people with complex needs, and lowered repeat requests for service. A large longitudinal quantitative study revealed that more time spent with participants substantially decreased the number of repeat requests for service; and, given that repeat requests for service can be an indicator of entrenched poverty, not accessing further services is likely to suggest improvement. The interviews identified the main strengths of ER to be the rapid response and flexible use of funds to stabilise crisis situations and connect people to other supports through strong local networks. Service Users trusted the system because of these strengths, and ER was often an access point to holistic support. There were three main weaknesses identified. First, funding contracts were too short and did not cover the full costs of the program—in particular, case management for complex cases. Second, many Service Users were dependent on ER which was inconsistent with the definition and intent of the program. Third, there was inconsistency in the level of service received by Service Users in different geographic locations. These weaknesses can be improved upon with a joined-up approach featuring co-design and collaborative governance, leading to the successful commissioning of social services. The survey confirmed that volunteers were significant for ER, making up 92% of all workers and 51% of all hours worked in respondent ER programs. Of the 122 respondents, volunteers amounted to 554 full-time equivalents, a contribution valued at $39.4 million. In total there were 8,316 volunteers working in the 122 respondent ER programs. The sector can support and upskill these volunteers (and employees in addition) by developing scalable training solutions such as online training modules, updating ER service standards, and engaging in collaborative learning arrangements where large and small ER Providers share resources. More engagement with peak bodies such as Volunteering Australia might also assist the sector to improve the focus on volunteer engagement. Integrated services achieve better outcomes for complex ER cases—97% of survey respondents either agreed or strongly agreed this was the case. The research identified the dimensions of service integration most relevant to ER Providers to be case management, referrals, the breadth of services offered internally, co-location with interrelated service providers, an established network of support, workforce capability, and Service User engagement. Providers can individually focus on increasing the level of service integration for their ER program to improve their ability to deal with complex cases, which are clearly on the rise. At the system level, a more joined-up approach can also improve service integration across Australia. The key dimensions of this finding are discussed next in more detail. Case management is key for achieving Service User outcomes for complex cases—89% of survey respondents either agreed or strongly agreed this was the case. Interviewees most frequently said they would provide more case management if they could change their service model. Case management allows for more time spent with the Service User, follow up with referral partners, and a higher level of expertise in service delivery to support complex cases. Of course, it is a costly model and not currently funded for all Service Users through ER. Where case management is not available as part of ER, it might be available through a related service that is part of a network of support. Where possible, ER Providers should facilitate access to case management for Service Users who would benefit. At a system level, ER models with a greater component of case management could be implemented as test cases. Referral systems are also key for achieving Service User outcomes, which is reflected in the ER Program Logic presented on page 31. The survey and interview data show that referrals within an integrated service (internal) or in a service hub (co-located) are most effective. Where this is not possible, warm referrals within a trusted network of support are more effective than cold referrals leading to higher take-up and beneficial Service User outcomes. However, cold referrals are most common, pointing to a weakness in ER referral systems. This is because ER Providers do not operate or co-locate with interrelated services in many cases, nor do they have the case management capacity to provide warm referrals in many other cases. For mental illness support, which interviewees identified as one of the most difficult issues to deal with, ER Providers offer an integrated service only 23% of the time, warm referrals 34% of the time, and cold referrals 43% of the time. A focus on referral systems at the individual ER Provider level, and system level through a joined-up approach, might lead to better outcomes for Service Users. The program logic and theory of change for ER have been documented with input from the research findings and included in Section 4.3 on page 31. These show that ER helps people facing a financial crisis to meet their immediate needs, avoid further harm, and access a path to recovery. The research demonstrates that ER is fundamental to supporting vulnerable people in Australia and should therefore continue to be funded by government.
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Allen, Alice. Use of the depth interview in examining attitudes of delinquent boys: an exploratory study. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.119.

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Peters, Vanessa. Meeting Learners Where They Are: Using Microsoft Forms to Drive Improvement in Learning Outcomes. Digital Promise, 2018. http://dx.doi.org/10.51388/20.500.12265/52.

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This qualitative study was designed to explore how teachers are using Microsoft Forms to improve student learning outcomes in primary and secondary school classrooms. Twenty-two teachers —both experienced and new Forms users— participated in an interview about how they used Forms in their teaching. This report provides concrete examples of teachers’ use of Forms and describes their support needs for starting to use this tool in the classroom. School leaders and instructional technology coaches can use the report to inform implementation plans and training on Microsoft Forms.
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Cilliers, Jacobus, and Shardul Oza. The Motivations, Constraints, and Behaviour of Tanzania's Frontline Education Providers. Research on Improving Systems of Education (RISE), November 2020. http://dx.doi.org/10.35489/bsg-rise-ri_2020/023.

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In this note, we leverage data from a nationwide survey conducted in 2019 in Ethiopia to shed light on what Ward Education Officers do, their understanding of their own role, and the constraints they face in executing their responsibilities. We interviewed 397 WEOs responsible for primary schools across 23 districts and six regions of Tanzania as part of a baseline survey conducted between February and May 2019. This note contributes to a growing literature on the activities, self-perceptions, and motivation of public sector officials in charge of “last mile” service delivery. For example, Aiyar and Bhattacharya (2016) use time-use diaries, in-depth interviews, and quantitative data to understand the views, attitudes, and activities of sub-district education sector officials, called block education officers, in India.
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Phillips, Jake. Understanding the impact of inspection on probation. Sheffield Hallam University, 2021. http://dx.doi.org/10.7190/shu.hkcij.05.2021.

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This research sought to understand the impact of probation inspection on probation policy, practice and practitioners. This important but neglected area of study has significant ramifications because the Her Majesty’s Inspectorate of Probation has considerable power to influence policy through its inspection regime and research activities. The study utilised a mixed methodological approach comprising observations of inspections and interviews with people who work in probation, the Inspectorate and external stakeholders. In total, 77 people were interviewed or took part in focus groups. Probation practitioners, managers and leaders were interviewed in the weeks after an inspection to find out how they experienced the process of inspection. Staff at HMI Probation were interviewed to understand what inspection is for and how it works. External stakeholders representing people from the voluntary sector, politics and other non-departmental bodies were interviewed to find out how they used the work of inspection in their own roles. Finally, leaders within the National Probation Service and Her Majesty’s Prisons and Probation Service were interviewed to see how inspection impacts on policy more broadly. The data were analysed thematically with five key themes being identified. Overall, participants were positive about the way inspection is carried out in the field of probation. The main findings are: 1. Inspection places a burden on practitioners and organisations. Practitioners talked about the anxiety that a looming inspection created and how management teams created additional pressures which were hard to cope with on top of already high workloads. Staff responsible for managing the inspection and with leadership positions talked about the amount of time the process of inspection took up. Importantly, inspection was seen to take people away from their day jobs and meant other priorities were side-lined, even if temporarily. However, the case interviews that practitioners take part in were seen as incredibly valuable exercises which gave staff the opportunity to reflect on their practice and receive positive feedback and validation for their work. 2. Providers said that the findings and conclusions from inspections were often accurate and, to some extent, unsurprising. However, they sometimes find it difficult to implement recommendations due to reports failing to take context into account. Negative reports have a serious impact on staff morale, especially for CRCs and there was concern about the impact of negative findings on a provider’s reputation. 3. External stakeholders value the work of the Inspectorate. The Inspectorate is seen to generate highly valid and meaningful data which stakeholders can use in their own roles. This can include pushing for policy reform or holding government to account from different perspectives. In particular, thematic inspections were seen to be useful here. 4. The regulatory landscape in probation is complex with an array of actors working to hold providers to account. When compared to other forms of regulation such as audit or contract management the Inspectorate was perceived positively due to its methodological approach as well as the way it reflects the values of probation itself. 5. Overall, the inspectorate appears to garner considerable legitimacy from those it inspects. This should, in theory, support the way it can impact on policy and practice. There are some areas for development here though such as more engagement with service users. While recognising that the Inspectorate has made a concerted effort to do this in the last two years participants all felt that more needs to be done to increase that trust between the inspectorate and service users. Overall, the Inspectorate was seen to be independent and 3 impartial although this belief was less prevalent amongst people in CRCs who argued that the Inspectorate has been biased towards supporting its own arguments around reversing the now failed policy of Transforming Rehabilitation. There was some debate amongst participants about how the Inspectorate could, or should, enforce compliance with its recommendations although most people were happy with the primarily relational way of encouraging compliance with sanctions for non-compliance being considered relatively unnecessary. To conclude, the work of the Inspectorate has a significant impact on probation policy, practice and practitioners. The majority of participants were positive about the process of inspection and the Inspectorate more broadly, notwithstanding some of the issues raised in the findings. There are some developments which the Inspectorate could consider to reduce the burden inspection places on providers and practitioners and enhance its impact such as amending the frequency of inspection, improving the feedback given to practitioners and providing more localised feedback, and working to reduce or limit perceptions of bias amongst people in CRCs. The Inspectorate could also do more to capture the impact it has on providers and practitioners – both positive and negative - through existing procedures that are in place such as post-case interview surveys and tracking the implementation of recommendations.
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Sriraj, P. S., Bo Zou, Lise Dirks, Nahid Parvez Farazi, Elliott Lewis, and Jean Paul Manzanarez. Maritime Freight Data Collection Systems and Database to Support Performance Measures and Market Analyses. Illinois Center for Transportation, December 2020. http://dx.doi.org/10.36501/0197-9191/20-021.

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The Illinois Marine Transportation System (IMTS) is a key component of the nation’s inland waterway system. IMTS is comprised of 27 locks and dams, 19 port districts, more than 350 active terminals, and 1,118 miles of navigable inland waterways traversing along the borderline or within the state of Illinois. However, the infrastructure of IMTS is aging and its conditions are deteriorating. To monitor the performance of IMTS and guide infrastructure investment to enhance safety, efficiency, and reliability of the system, a comprehensive performance measurement program is needed. To this end, the objective of this project is to create an integrated, comprehensive, and maintainable database that facilitates performance measurement of maritime freight to, from, and through Illinois. To achieve this objective, a review of the literature on maritime freight transportation both in the United States and abroad was performed. To gauge practitioners’ points of view, a series of phone interviews and online surveys of Illinois’ neighboring state DOT officials, officials from the US Army Corps of Engineers, Illinois port district authorities, and carriers operating in Illinois was also conducted. With the findings from the literature review and an understanding of state DOT practices, the needed and available data sources for a maritime freight performance measurement program were identified. Building on all the above efforts, a first-of-its-kind PM database for IMTS was designed and developed, along with a detailed user manual, ready for IDOT’s immediate use and future updates. In addition, opportunities for IDOT to use the database to conduct analysis are discussed. Key programmatic recommendations that outline the role of IDOT as a champion and as a facilitator are further included. The outcome of this project will help IDOT gain much-needed knowledge of and develop programs to improve IMTS performance, increase multimodal transportation network capacity, and expand the transportation and logistics sector of the state, which ultimately benefit the people and economy of Illinois.
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