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Linton, M. A., J. M. Vlissides, and P. R. Calder. "Composing user interfaces with InterViews." Computer 22, no. 2 (February 1989): 8–22. http://dx.doi.org/10.1109/2.19829.
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Bridges, Jackie, Wendy Gray, Graham Box, and Sheelagh Machin. "Discovery Interviews: a mechanism for user involvement." International Journal of Older People Nursing 3, no. 3 (September 2008): 206–10. http://dx.doi.org/10.1111/j.1748-3743.2008.00128.x.
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Baptista, Shaira, Greg Wadley, Dominique Bird, Brian Oldenburg, and Jane Speight. "User Experiences With a Type 2 Diabetes Coaching App: Qualitative Study." JMIR Diabetes 5, no. 3 (July 17, 2020): e16692. http://dx.doi.org/10.2196/16692.
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Background Diabetes self-management apps have the potential to improve self-management in people with type 2 diabetes (T2D). Although efficacy trials provide evidence of health benefits, premature disengagement from apps is common. Therefore, it is important to understand the factors that influence engagement in real-world settings. Objective This study aims to explore users’ real-world experiences with the My Diabetes Coach (MDC) self-management app. Methods We conducted telephone-based interviews with participants who had accessed the MDC self-management app via their smartphone for up to 12 months. Interviews focused on user characteristics; the context within which the app was used; barriers and facilitators of app use; and the design, content, and delivery of support within the app. Results A total of 19 adults with T2D (8/19, 42% women; mean age 60, SD 14 years) were interviewed. Of the 19 interviewees, 8 (42%) had T2D for <5 years, 42% (n=8) had T2D for 5-10 years, and 16% (n=3) had T2D for >10 years. In total, 2 themes were constructed from interview data: (1) the moderating effect of diabetes self-management styles on needs, preferences, and expectations and (2) factors influencing users’ engagement with the app: one size does not fit all. Conclusions User characteristics, the context of use, and features of the app interact and influence engagement. Promoting engagement is vital if diabetes self-management apps are to become a useful complement to clinical care in supporting optimal self-management. Trial Registration Australia New Zealand Clinical Trials Registry CTRN126140012296; URL https://www.anzctr.org.au/Trial/Registration/TrialReview.aspx?id=366925&isReview=true
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Wood, Luke Jai, Hagen Lehmann, Kerstin Dautenhahn, Ben Robins, Austen Rainer, and Dag Sverre Syrdal. "Robot-Mediated interviews with Children." Interaction Studies 17, no. 3 (December 31, 2016): 438–60. http://dx.doi.org/10.1075/is.17.3.07woo.
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Abstract To date research investigating the potential of Robot-Mediated Interviews (RMI) has focused on establishing how children respond to robots in an interview scenario. In order to test if an RMI approach would work in a real world setting, it is important to establish what the experts (e.g. specialist child interviewers) would require from such a system. To determine the needs of such expert users we conducted three user panels with groups of potential real world users to gather their views of our current system and find out what they would require for the system to be useful to them. The user groups consisted of specialist police officers, intermediaries, educational specialists and healthcare specialists. To our knowledge this is the first article investigating user needs for Robot-Mediated Interviews. Due to the novelty of this area, the work presented in this paper is exploratory in nature. The results provide valuable insights into what real world users would need from a Robot-Mediated Interviewing system. Our findings will contribute to future research and technology development in the domain of RMI in particular, and child-robot interaction in general.
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Karten, Naomi. "ASSESSING CUSTOMER PERCEPTIONS Goals and Payoffs of User Interviews." Information Systems Management 11, no. 2 (January 1994): 50–55. http://dx.doi.org/10.1080/10580539408964636.
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Calhoun, Christopher S., Beth M. Rogers-Adams, Jonathan A. Selvaraj, and Denise L. Alevay. "An Adaptive Survey Method: Multiple Interview Techniques in Dynamic Environments." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 41, no. 2 (October 1997): 1079–83. http://dx.doi.org/10.1177/107118139704100278.
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The utility of a survey method which incorporates several different interview techniques to elicit data in dynamic environments is demonstrated. Adaptive survey is a combination of concept mapping, semi-structured interviews, topical questionnaires and forums used for the elicitation of knowledge from subject matter experts. Inherent in adaptive survey interview techniques is the flexibility to adapt to time constraints, schedule and interviewee changes and the level of information obtained. Each interview technique is designed to apply to any user in the survey and to produce output which can be used to customize the other techniques. Therefore, the adaptive survey can be tailored to the unique needs and constraints of the interviewees and the environment. In field tests, concept mapping proved to be a particularly valuable interview technique, because it was interactive, informative and flexible.
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Henkel, Zachary, Kenna Baugus, Cindy L. Bethel, and David C. May. "User expectations of privacy in robot assisted therapy." Paladyn, Journal of Behavioral Robotics 10, no. 1 (March 26, 2019): 140–59. http://dx.doi.org/10.1515/pjbr-2019-0010.
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AbstractThis article describes ethical issues related to the design and use of social robots in sensitive contexts like psychological interventions and provides insights from one user design study and two controlled experiments with adults and children. User expectations regarding privacy with a therapeutic robotic dog, Therabot, gathered from a 16 participant design study are presented. Furthermore, results from 142 forensic interviews about bullying experiences conducted with children (ages 8 to 17) using three different social robots (Nao, Female RoboKind, Male RoboKind) and humans (female and male) as forensic interviewers are examined to provide insights into child beliefs about privacy and social judgment in sensitive interactions with social robots. The data collected indicates that adult participants felt a therapeutic robotic dog would be most useful for children in comparison to other age groups, and should include privacy safeguards. Data obtained from children after a forensic interview about their bullying experiences shows that they perceive social robots as providing significantly more socially protective factors than adult humans. These findings provide insight into how children perceive social robots and illustrate the need for careful considerationwhen designing social robots that will be used in sensitive contexts with vulnerable users like children.
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Smith, Rita H., Sook-Hyun Kim, Theresa Pepin, and Steve Thomas. "Retrieval of Selected Serial Citations: An Analysis Through User Interviews." College & Research Libraries 50, no. 5 (September 1, 1989): 532–42. http://dx.doi.org/10.5860/crl_50_05_532.
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Bernhardt, Jay M., Victor J. Strecher, Kathy R. Bishop, Paul Potts, Elizabeth M. Madison, and John Thorp. "Handheld Computer-assisted Self-interviews: User Comfort Level and Preferences." American Journal of Health Behavior 25, no. 6 (November 1, 2001): 557–63. http://dx.doi.org/10.5993/ajhb.25.6.5.
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Wood, Luke Jai, Kerstin Dautenhahn, Austen Rainer, Ben Robins, Hagen Lehmann, and Dag Sverre Syrdal. "Robot-Mediated Interviews." Interaction Studies 21, no. 2 (May 20, 2020): 243–67. http://dx.doi.org/10.1075/is.18031.woo.
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Abstract In recent years the possibility of using humanoid robots to perform interviews with children has been explored in a number of studies. This paper details a study in which a potential real-world user trialled a Robot-Mediated Interviewing system with children to establish if this approach could realistically be used in a real-world context. In this study a senior educational psychologist used the humanoid robot Kaspar to interview ten primary school children about a video they had watched prior to the interview. We conducted a pre and post interview with the educational psychologist before and after using the system to establish how the system worked for him and the perceived potential for real-world applications. The educational psychologist successfully used the system to interview the children and believed that principally using a small humanoid robot to interview children could be useful in a real-world setting provided the system was developed further.
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Klaus, Tim. "Understanding User Dissatisfaction." Journal of Organizational and End User Computing 23, no. 3 (July 2011): 1–25. http://dx.doi.org/10.4018/joeuc.2011070101.
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This paper examines the role of fairness and how it shapes a user’s view in IT-enabled change. Drawing from several fairness theories, components of fairness are identified and examined in two studies. The first study examines the role of fairness through user interviews and finds that all five components of fairness are considered by users in enterprise system implementations. The second study operationalizes and analyzes the components of fairness through a questionnaire distributed to users. This second study finds that fairness is comprised of all five components that were proposed and a significant relationship exists with user dissatisfaction. The two studies lead to a new theoretical perspective and provide practical implications regarding the role of fairness in IT-enabled change and their strategic implications.
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Ferrari, Elisabetta. "Fake accounts, real activism: Political faking and user-generated satire as activist intervention." New Media & Society 20, no. 6 (September 21, 2017): 2208–23. http://dx.doi.org/10.1177/1461444817731918.
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In this article, I explore user-generated political satire in Italy by focusing on fake political accounts. By fake accounts, I refer to humorous social media accounts that satirize a politician or a political organization through impersonation. I investigate political faking and user-generated satire as an activist intervention. Through in-depth interviews, I explore the motivations and the relationship with Italian politics of a sample of fake account creators. The results show that most of the satirists interviewed here consider satire as a form of activism and even those who do not, still recognize the subversive nature of satire. Furthermore, a majority of the interviewees have complex biographies of activism that predate the creation of the fake accounts. For a smaller number of them, the fake accounts have also provided new possibilities to engage in activism away-from-keyboard (AFK).
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Zunaed, Zahra, Barbara Tafuto, Yasheca Ebanks, Peter Trinh, and Doreen W. Lechner. "31257 A Case Study of Needs Assessment Practices Using I-Corp Customer Discovery Protocols Alongside REDCap Surveys for CTSA Activities." Journal of Clinical and Translational Science 5, s1 (March 2021): 41. http://dx.doi.org/10.1017/cts.2021.511.
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ABSTRACT IMPACT: The results from this study will improve needs assessment practices. OBJECTIVES/GOALS: The discovery phase in project development is necessary to better understand the needs and requirements of the intended market. This paper compares the outcomes of two virtual data collection methodologies, NSF I-Corps Customer Discovery interviews and REDCap surveys, for a needs assessment. METHODS/STUDY POPULATION: Clinical and Translational Science Award (CTSA) Directors and Academic Administrators across the Consortium were asked about the types of skills needed to assess clinical research professional competencies and the need for a competency-based self-assessment tool (CBST). Parallel methods were used to extract qualitative and quantitative data. The first approach was to conduct interviews using I-Corps customer discovery guidelines, and data was collected using Innovation Within software. Targeted requests were sent via cold email outreach to 102 individuals within 63 CTSA hubs. The second approach involved the use of the NJ ACTS Training and Education Offering Inventory REDCap Survey which was distributed via LISTSERV to 63 CTSA hubs. Response rates and user insights from each method were compared. RESULTS/ANTICIPATED RESULTS: Twenty-one of 63 CTSA hubs responded to the survey (response rate: 33%) while 18 of 63 hubs participated in an interview (response rate: 28%). Twenty-two individuals out of 102 were interviewed (response rate: 21%). Fifty-nine percent of interviewees and 62% of survey respondents indicated a clear need for a CBST; types of responses varied. Forty user insights were obtained from ten interviews. Two insights were gained in the survey from the eight who were prompted to fill out the free-text response. Both survey participants and interviewees indicated that communication and team science soft skills were the most important competencies. Regarding hard skills, interviewees preferred written skills while survey participants favored ‘scientific design and concept’ skills. DISCUSSION/SIGNIFICANCE OF FINDINGS: Results suggest the use of a survey or an interview for a needs assessment is dependent on several factors: need for insights, burden of time, desire to obtain quantitative vs. qualitative data, and question format. The interview was more effective than the survey in addressing the key question and obtaining insights from the intended market.
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Stewart, Linda. "User Acceptance of Electronic Journals: Interviews with Chemists at Cornell University." College & Research Libraries 57, no. 4 (July 1, 1996): 339–49. http://dx.doi.org/10.5860/crl_57_04_339.
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Gagnon, Marie-Pierre, Marie Desmartis, Johanne Gagnon, Michèle St-Pierre, Marc Rhainds, Martin Coulombe, Mylène Dipankui Tantchou, and France Légaré. "FRAMEWORK FOR USER INVOLVEMENT IN HEALTH TECHNOLOGY ASSESSMENT AT THE LOCAL LEVEL: VIEWS OF HEALTH MANAGERS, USER REPRESENTATIVES, AND CLINICIANS." International Journal of Technology Assessment in Health Care 31, no. 1-2 (2015): 68–77. http://dx.doi.org/10.1017/s0266462315000070.
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Objectives: The aim of this study was to explore stakeholders’ points of views regarding the applicability and relevance of a framework for user involvement in health technology assessment (HTA) at the local level. We tested this framework in the context of the assessment of alternative measures to restraint and seclusion among hospitalized adults and those living in long-term-care facilities.Methods: Twenty stakeholders (health managers, user representatives, and clinicians) from seven regions of Quebec participated in a semi-structured interview. A thematic analysis of the transcribed interviews was performed.Results: The findings highlighted the relevance and applicability of the framework to this specific HTA. According to interviewees, direct participation of users in the HTA process allows them to be part of the decision-making process. User consultation makes it possible to consider the views of a wide variety of people, such as marginalized and vulnerable groups, who do not necessarily meet the requirements for participating in HTA committees. However, some user representatives emphasized that user consultation should be integrated into a more holistic and participatory perspective. The most frequent barrier associated with user involvement in HTA was the top-down health system, which takes little account of the user's perspective.Conclusions: The proposed framework was seen as a reference tool for making practitioners and health managers aware of the different mechanisms of user involvement in HTA and providing a structured way to classify and describe strategies. However, there is a need for more concrete instruments to guide practice and support decision making on specific strategies for user involvement in HTA at the local level.
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Wood, Lisa, Jason Price, Anthony Morrison, and Gillian Haddock. "Conceptualisation of recovery from psychosis: a service-user perspective." Psychiatrist 34, no. 11 (November 2010): 465–70. http://dx.doi.org/10.1192/pb.bp.109.027409.
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Aims and methodThere has been much uncertainty about the concept of recovery in psychosis. The aim of this paper is to conceptualise recovery, through service users' descriptions of their recovery stories. A qualitative approach (interpretive phenomenological analysis) was used to guide interviews and analysis of data.ResultsEight service users were interviewed about their recovery from psychosis. Data analysis revealed four superordinate themes: ‘impacts on mental health’, ‘self-change and adaptation’, ‘social redefinition’ and ‘individualised coping mechanisms’.Clinical implicationsData indicates that multiple dimensions of recovery are all important to individuals when considering their subjective experiences of recovery from psychosis. Recovery can only be conceptualised by the person making the recovery journey and treatment outcome measures must reflect this individuality.
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Gamage, Dilrukshi, Indika Perera, and Shantha Fernando. "Exploring MOOC User Behaviors Beyond Platforms." International Journal of Emerging Technologies in Learning (iJET) 15, no. 08 (April 24, 2020): 161. http://dx.doi.org/10.3991/ijet.v15i08.12493.
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MOOC user behavior is generally studied using the data collected within platform interactions in the learning system or via outside social media platforms. It is important to understand the root causes of anomalies in MOOCs, such as the 80% attrition, less interactions within platforms and what causing the reflected behaviors beyond platforms. We study MOOC student behaviors outside the platform using ethnographic methods, mainly focusing on diary study and interviews. Two groups, 11 extreme users who have completed many MOOCs and 10 who never completed MOOC have been used to collect data. The log sheets data and interviews were analyzed using the Epistemic Network Analysis (ENA) method to explore if there is a significance between these 2 groups and other qualitative comparisons to explore behavioral patterns. Our results indicated 4 behavioral patterns with insights into a significant level of learner's habits between extreme and novice users’ behaviors leading to completion or dropping. This reflects the design gaps of MOOC platforms and based on the behavioral patterns, we provide recommendations to meet the learners' needs.
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Petersen, Curtis Lee, Ryan Halter, David Kotz, Lorie Loeb, Summer Cook, Dawna Pidgeon, Brock C. Christensen, and John A. Batsis. "Using Natural Language Processing and Sentiment Analysis to Augment Traditional User-Centered Design: Development and Usability Study." JMIR mHealth and uHealth 8, no. 8 (August 7, 2020): e16862. http://dx.doi.org/10.2196/16862.
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Background Sarcopenia, defined as the age-associated loss of muscle mass and strength, can be effectively mitigated through resistance-based physical activity. With compliance at approximately 40% for home-based exercise prescriptions, implementing a remote sensing system would help patients and clinicians to better understand treatment progress and increase compliance. The inclusion of end users in the development of mobile apps for remote-sensing systems can ensure that they are both user friendly and facilitate compliance. With advancements in natural language processing (NLP), there is potential for these methods to be used with data collected through the user-centered design process. Objective This study aims to develop a mobile app for a novel device through a user-centered design process with both older adults and clinicians while exploring whether data collected through this process can be used in NLP and sentiment analysis Methods Through a user-centered design process, we conducted semistructured interviews during the development of a geriatric-friendly Bluetooth-connected resistance exercise band app. We interviewed patients and clinicians at weeks 0, 5, and 10 of the app development. Each semistructured interview consisted of heuristic evaluations, cognitive walkthroughs, and observations. We used the Bing sentiment library for a sentiment analysis of interview transcripts and then applied NLP-based latent Dirichlet allocation (LDA) topic modeling to identify differences and similarities in patient and clinician participant interviews. Sentiment was defined as the sum of positive and negative words (each word with a +1 or −1 value). To assess utility, we used quantitative assessment questionnaires—System Usability Scale (SUS) and Usefulness, Satisfaction, and Ease of use (USE). Finally, we used multivariate linear models—adjusting for age, sex, subject group (clinician vs patient), and development—to explore the association between sentiment analysis and SUS and USE outcomes. Results The mean age of the 22 participants was 68 (SD 14) years, and 17 (77%) were female. The overall mean SUS and USE scores were 66.4 (SD 13.6) and 41.3 (SD 15.2), respectively. Both patients and clinicians provided valuable insights into the needs of older adults when designing and building an app. The mean positive-negative sentiment per sentence was 0.19 (SD 0.21) and 0.47 (SD 0.21) for patient and clinician interviews, respectively. We found a positive association with positive sentiment in an interview and SUS score (ß=1.38; 95% CI 0.37 to 2.39; P=.01). There was no significant association between sentiment and the USE score. The LDA analysis found no overlap between patients and clinicians in the 8 identified topics. Conclusions Involving patients and clinicians allowed us to design and build an app that is user friendly for older adults while supporting compliance. This is the first analysis using NLP and usability questionnaires in the quantification of user-centered design of technology for older adults.
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Barbara, Jonathan. "Measuring User Experience in Multiplayer Board Games." Games and Culture 12, no. 7-8 (June 30, 2015): 623–49. http://dx.doi.org/10.1177/1555412015593419.
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Comparison of user experience between multiplayer digital games and board games is largely unexplored in the literature, with no instrument found to suitably measure user experience across game formats. This study explores the use of the Social Presence module of the Games Experience Questionnaire to measure user experience in a multiplayer board game involving 12 participants across 3 separate sessions. Scale analysis and correlation with semistructured interviews held with the participants suggest that the instrument is reliable and valid and can thus be used for measurement and comparison of user experience across game formats. The Games Experience Questionnaire can therefore be used to scale-up board game research by diminishing reliance on interviews as well as to assist in the choice between digital and nondigital implementation of gameplay forming part of an overarching story, such as in transmedial productions.
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Bidmead, Elaine, Mabel Lie, Alison Marshall, Stephen Robson, and Vikki J. Smith. "Service user and staff acceptance of fetal ultrasound telemedicine." DIGITAL HEALTH 6 (January 2020): 205520762092592. http://dx.doi.org/10.1177/2055207620925929.
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Objective We present qualitative findings from interviews with frontline clinicians and service users of a fetal telemedicine service. Methods Semi-structured interviews with clinical stakeholders and service users were conducted, undertaken as part of a service evaluation. Data collection was undertaken by different teams, using interview schedules aligned to independent evaluation aims. Data were subjected to thematic analysis. Results Sonographers reported four main challenges: delivering a shared consultation; the requirement to resist scanning intuitively; communications during the scan; and restricted room space. Notwithstanding, all clinicians reported that participating women were accepting of the technology. Service users reported few concerns. The main benefits of fetal telemedicine were identified as upskilled staff, increased access to specialist support and improved management of complex pregnancies. Convenience was identified as the main benefit by service users, including savings in time and money from not having to travel, take time off work, and arrange childcare. Conclusions Service users and clinical stakeholders were accepting of the service. Service users reported satisfaction with communications during the consultation and awareness that telemedicine had facilitated local access to clinical expertise. Whilst clinical stakeholders reported challenges, the iterative nature of the evaluation meant that concerns were discussed, responded to, and overcome as the pilot developed. Clinical stakeholders’ perception of benefits for service users encouraged their acceptance. Moreover, the evaluation established that fetal ultrasound telemedicine is a viable method to access expertise safely and remotely. It provided demonstrable evidence of a potential solution to some of the healthcare challenges facing rural hospitals.
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Wijenayake, Shanika, and H. M. R. P. Herath. "Critical Success Factors of Enterprise Resource Planning (ERP) Systems Implementation in Sri Lankan Fast Moving Consumer Goods (FMCG) Industry." Asia Proceedings of Social Sciences 2, no. 1 (December 2, 2018): 69–72. http://dx.doi.org/10.31580/apss.v2i1.365.
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Enterprise Resources Planning Systems (ERP) are implemented in organizations to optimize the supply chain to improve the overall performance. Yet, it is observed that many organizations have not achieved the desired level of performance through this strategic move. Literature suggest that the implementation barriers can be a main reason for this. Hence the problem centered in this study is to identify the success factors and challenges of ERP systems implementation in the FMCG industry in Sri Lanka. This study uses the case study approach for four companies in the FMCG industry. Focus group interviews were used to gather data and the participants of the focus group interviews were key users who had an important role during the implementation. Semi-structured interviews were conducted by an experienced interviewer using an interview guide with semi-structured questions. Success factors included the technological know-how, high management commitment, lesser government regulations, and experience of the process re-engineering. Challenges included investment in resources, information management, changing the organization culture to the best practices of the system, lack of the user training and limitation of the proper consultancy services. Findings of the study can be used as a framework to understand the ERP implementation success factors and the potential challenges faced by organizations in the FMCG industry.
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Šucha, Matúš, Ralf Risser, and Kristýna Honzíčková. "Advanced Driver Assistant Systems Focused on Pedestrians’ Safety: A User Experience Approach." Sustainability 13, no. 8 (April 12, 2021): 4264. http://dx.doi.org/10.3390/su13084264.
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Globally, pedestrians represent 23% of all road deaths. Many solutions to protect pedestrians are proposed; in this paper, we focus on technical solutions of the ADAS–Advanced Driver Assistance Systems–type. Concerning the interaction between drivers and pedestrians, we want to have a closer look at two aspects: how to protect pedestrians with the help of vehicle technology, and how pedestrians–but also car drivers–perceive and accept such technology. The aim of the present study was to analyze and describe the experiences, needs, and preferences of pedestrians–and drivers–in connection with ADAS, or in other words, how ADAS should work in such a way that it would protect pedestrians and make walking more relaxed. Moreover, we interviewed experts in the field in order to check if, in the near future, the needs and preferences of pedestrians and drivers can be met by new generations of ADAS. A combination of different methods, specifically, an original questionnaire, on-the-spot interviewing, and expert interviews, was used to collect data. The qualitative data was analyzed using qualitative text analysis (clustering and categorization). The questionnaire for drivers was answered by a total of 70 respondents, while a total of 60 pedestrians agreed to complete questionnaires concerning pedestrian safety. Expert interviews (five interviews) were conducted by means of personal interviews, approximately one hour in duration. We conclude that systems to protect pedestrians–to avoid collisions of cars with pedestrians–are considered useful by all groups, though with somewhat different implications. With respect to the features of such systems, the considerations are very heterogeneous, and experimentation is needed in order to develop optimal systems, but a decisive argument put forward by some of the experts is that autonomous vehicles will have to be programmed extremely defensively. Given this argument, we conclude that we will need more discussion concerning typical interaction situations in order to find solutions that allow traffic to work both smoothly and safely.
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Keidser, Gitte, Nicole Matthews, and Elizabeth Convery. "A Qualitative Examination of User Perceptions of User-Driven and App-Controlled Hearing Technologies." American Journal of Audiology 28, no. 4 (December 16, 2019): 993–1005. http://dx.doi.org/10.1044/2019_aja-19-0022.
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Purpose The aim of this study was to examine how hearing aid candidates perceive user-driven and app-controlled hearing aids and the effect these concepts have on traditional hearing health care delivery. Method Eleven adults (3 women, 8 men), recruited among 60 participants who had completed a research study evaluating an app-controlled, self-fitting hearing aid for 12 weeks, participated in a semistructured interview. Participants were over 55 years of age and had varied experience with hearing aids and smartphones. A template analysis was applied to data. Results Five themes emerged from the interviews: (a) prerequisites to the successful implementation of user-driven and app-controlled technologies, (b) benefits and advantages of user-driven and app-controlled technologies, (c) barriers to the acceptance and use of user-driven and app-controlled technologies, (d) beliefs that age is a significant factor in how well people will adopt new technology, and (e) consequences that flow from the adoption of user-driven and app-controlled technologies. Specifically, suggested benefits of the technology included fostering empowerment and providing cheaper and more discrete options, while challenges included lack of technological self-efficacy among older adults. Training and support were emphasized as necessary for successful adaptation and were suggested to be a focus of audiologic services in the future. Conclusion User perceptions of user-driven and app-controlled hearing technologies challenge the audiologic profession to provide adequate support and training for use of the technology and manufacturers to make the technology more accessible to older people.
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Rykhtorova, Anna E. "Analyzing and Building an Advertising Image of the Library through User Interviews." Bibliotekovedenie [Russian Journal of Library Science] 69, no. 6 (February 8, 2021): 655–67. http://dx.doi.org/10.25281/0869-608x-2020-69-6-655-667.
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Over the past decades, advertising for the library has become a mandatory part of the activity, but the approach to its creation is largely based on accepted stereotypes that express the most common ideas about the properties of such a complex phenomenon as the target audience of the library. Advertising can be expressed through an advertising image that contains not only objective but also subjective information; it uses associations, metaphors, emotions, visualization of something that has a generalizing character, i. e. a layer of implicit information is added to the exact data and read automatically. One of the problems of creating an advertising image may be that there are contradictions between the perception of the person who creates an advertising based on a stereotype and its recipient. The article reflects the experience of the State Public Scientific Technological Library of the Siberian Branch of the Russian Academy of Sciences (SPSTL SB RAS) in the study of two groups — “Event visitors” and “Readers”. The study involved 326 people (254 visitors to mass events and 72 readers of the SPSTL SB RAS). The author tested the method of semi-formalized interview to get relevant information for better understanding the audience’s motivation and desires. It is assumed to use pre-made plan with a list of mandatory questions, while using general wording and their variations, “close to the text”, and observing the general logic in their sequence.The author analyses the data on distribution of users in both groups (“Event visitors” and “Readers”) by the age categories and employment areas; frequency of library visits; frequency of references to forms of work that are called in demand and found interesting in both groups; frequency of references to preferred information channels. The article presents the main positions for creating an advertising image of the library. The author shows the expediency of using the semi-formalized interview method to adjust the advertising image of the library and the campaign to promote events, resources and services based on it, both for individual groups and for several segments in parallel, if the library’s event or service does not have a specific addressee. The article reveals the method of work that can be applied in the analysis of the advertising image for other libraries.
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Klausen, Rita K., Marie Karlsson, Svein Haugsgjerd, and Geir Fagerjord Lorem. "Narrative performances of user involvement among service users in mental health care." Narrative Inquiry 27, no. 1 (July 21, 2017): 149–68. http://dx.doi.org/10.1075/ni.27.1.08kla.
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Abstract This article deals with user involvement in mental health care and emerges from interviews with four service users at a community mental health center in northern Norway. The stories told by the participants were related to an impending closure of the center following a new health care reform. The aim of this article is to take a closer look at how user involvement was performed by the participants in the storytelling context. We explore the stories told using narrative contextualization analysis. Through our analysis, we find that narrative environments demands our attention to turn to storytelling as stories play out in the here and now of everyday life in mental health care.
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Lawson, Mike, Chrissie Strickland, and Paul Wolfson. "User involvement in care planning." Psychiatric Bulletin 23, no. 9 (September 1999): 539–41. http://dx.doi.org/10.1192/pb.23.9.539.
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Aims and methodTo assess the extent of user involvement in care planning, from the users' perspective. Fifty Care Programme Approach (CPA) meetings across five consultant teams were included using quota sampling. Data concerning user involvement was collected by direct observation, semi-structured interviews with users and keyworkers and a review of CPA documentation.ResultsUser involvement in needs assessment and decision-making was poor, as was knowledge of care planning and information provision to users.Clinical implicationsLimited resources and conflict resulting from the more containing aspects of the CPA remain obstacles for user involvement. Possible improvements include user led needs assessment, information pack provision and limiting attendance at CPA meetings.
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Wilson, Virginia. "User Studies Differ Across Some Disciplines and May Not Be Very Effective." Evidence Based Library and Information Practice 2, no. 3 (September 5, 2007): 114. http://dx.doi.org/10.18438/b8bs3x.
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Objective – As part of a multi-staged project, this study seeks to identify the unanswered questions about users as found in three fields: library and information science (LIS), human computer interaction, and communication and media studies, as well as the convergences and divergences across these fields.
Design – A multi-phased, qualitative study involving individual face-to-face and telephone interviews, as well as self interviewing and focus groups.
Setting – The fields of LIS, human computer interaction, and communication and media studies as examined in interview situations.
Subjects – 83 international experts across
the three fields, as well as 31 local experts from central Ohio, USA.
Methods – The majority of the 83 international experts in the fields of LIS, human computer interaction, and communication and media studies were interviewed by telephone (some in person). Thirty-one local experts (7 public and 24 academic library directors) were individually interviewed and also took part in focus groups. The Sense-Making Methodology was used as an interview approach with its emphasis on bridging gaps. Neutral interview questions were used to tease out the gaps in certain situations—in the case of this project, the gaps involve communication and the unanswered questions about users. Brenda Dervin developed this approach, which has been transformed and adapted by Dervin and a host of other LIS researchers over the past 25 years. It is a metatheoretical approach that has “evolved into a generalized communication-based methodology seen as useful for the study of human sense-making (and sense-unmaking) in any context” (Dervin 729). The Sense-Making metatheory is implemented three ways in the method: “in the framing of research questions; in the designing of interviewing; and in the analyzing and concluding processes of research” (Dervin 737). In the research under review for this summary the answers to the gap-identifying questions allow different disciplines to begin to communicate and understand each other. Using Sense-Making in focus groups involves self interviewing (diaries, journals) and group discussions.
Interviews were transcribed using the “smooth verbatim approach” in which non fluencies such as repetition, hesitancies, and partial words are eliminated. Care was taken to ensure anonymity, as this is necessary in the first step of the Sense-Making approach. The transcripts were analyzed for themes to capture a broad picture of what the participants struggle with across disciplinary and research-practice divides. Analysis was carried out by using comparative coding developed in early grounded theory combined with the Sense-Making methodology’s emphasis on gaps and bridging gaps. The “quotable quote” was the unit of analysis, and thematically representative quotes were selected from the transcriptions.
Main Results – In an attempt to analyze communication across and within disciplines, the researchers did a thematic analysis on the interviews conducted with their international and local experts. The thematic analysis found 12 major themes, which included a total of 75 sub themes. The 12 major themes include the following: Participants wanted to make a difference with their work; participants agreed that current user research is not doing the job; there are fundamental disagreements about users and user studies; there are fundamental disagreements about the purposes of using user studies; there are external forces that make carrying out and applying user studies difficult; there was a lengthy list of differing suggestions for improving user studies; interdisciplinary communication across the three fields that do user studies is not effective; it was agreed that interdisciplinary contact is difficult; communication across the research/practice divide is not going well; some participants saw academic researchers as the problem, while some participants viewed practitioners as the problem; and most participants agreed that contact across fields and the research/practice divide would be beneficial.
The researchers contend that this analysis is one of many that could be done on the information retrieved from the interviews. Their goal was not to find the definitive answers, but to describe the difficulties that participants are having across disciplines and across the research/practice divide in terms of communication and relating to user studies. The researchers wanted to tease out implications for communication and to illustrate the multiplicity that they found.
Conclusions – It is difficult for this study to draw conclusions except in the most general sense, as it is part of a larger, multi-staged research project. However, this study did find that although participants across fields wanted a synthesis, they also expressed their inability to understand syntheses from fields other than their own. There were some who wanted more theories, while some claimed there were too many theories already. There was much criticism about communication across disciplines, but few solutions offered. The researchers can offer up no “magic wands” as solutions for these results, but they do suggest that the modes of communication traditionally used in user studies research are not working.
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Schinas, MSc, Anna, Shein Nanji, BSc, Kira Vorobej, MSc, Catherine Mills, MSc, Dawn Govier, BSc, and Beatrice Setnik, PhD. "Key characteristics and habits of the recreational opioid user." Journal of Opioid Management 15, no. 6 (November 1, 2019): 507–20. http://dx.doi.org/10.5055/jom.2019.0542.
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Objective: To identify key characteristics and habits of recreational opioid users.Design: The data were compiled from volunteers who participated in clinical studies at a contract research organization in Toronto, Ontario, Canada.Interventions: Data were collected from 5,018 male and female recreational opioid users via telephone and face-to-face screening interviews. Five recreational opioid users participated in a live interview broadcast on the internet.Main outcome measures: Demographic data, recreational drug use history, routes of recreational drug administration, alcohol use, and smoking status. A subset of the demographic information and recreational drug use history was summarized separately using data collected between 2013 and 2016 from 114 recreational opioid users who were not dependent on opioids. Interview excerpts were included from five recreational opioid users who described their real-world experiences with drug abuse, including the impact of abuse-deterrent opioid formulations on their drug abuse behavior.Results: The preferred route of administration of opioids was oral (52 percent), followed by intranasal (36 percent), intravenous (10 percent), and buccal (chewing on a patch; 2 percent). Other substances used included nicotine, alcohol, and non-opioid psychoactive drugs (primarily cannabis). Oxycodone was the most frequently reported opioid of abuse.Conclusions: Recreational opioid users have distinct drug-related behaviors and preferences. Monitoring current trends and examining these behaviors is an important component to understand the potential safety risks associated with recreational opioid use.
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Keenan, Gayle I. G., and Denyse A. Hodgson. "Service user involvement in cancer professionals’ education: perspectives of service users." Journal of Radiotherapy in Practice 13, no. 3 (February 25, 2014): 255–63. http://dx.doi.org/10.1017/s146039691400003x.
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AbstractsBackgroundService user involvement has been demonstrated as an important aspect of cancer professionals’ education. There is some understanding of service users’ incentive to be involved, but little insight into what motivates them. This study explores this concept more fully.PurposeTo explore the motivations and experience of service users’ involvement in radiotherapy and oncology education.Materials and methodsOne-to-one interviews were conducted with service users who have been involved in education at the university. Thematic analysis was conducted. Five participants were asked about their motivations and experience of taking part in a variety of educational activities.ResultsThe experience of being involved gave the participants a sense of wellbeing and purpose. Three sub-themes were identified that related to service users’ motivation for being involved in educational activities with undergraduate students. These were to promote awareness by sharing their experiences of cancer; improve patient care through learning from negative experience; and personal reward skills for survivorship.ConclusionsThis study has highlighted the importance of hearing the voice of the service users; a two-way engagement for which there are benefits for both the students and service users. The involvement of service users in education becomes part of their personal journey.
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Chen, An-Che, and Hau-Wei Huang. "Analysis Approach of User Centered Innovation for Call Center Services in Telecommunication." International Journal for Innovation Education and Research 4, no. 12 (December 31, 2016): 190–96. http://dx.doi.org/10.31686/ijier.vol4.iss12.74.
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The growing global market of telecommunication services continuously promotes expanding customer needs and customer cares. Despite the efforts to facilitate Web-based services for customer contacts, Call Center Services (CC) with Interactive Voice Response Systems (IVR) currently remain the primary channel for customer services in telecommunication industries. In reality, the development of the system structure for IVR and the subsequent Call Center Information System are mainly based on the perspectives from the internal function processes on the provider side, i.e., a rather technical- or business- function oriented approach. User centered approaches of system innovation are therefore needed for better user experiences for such customer services. This study aims to establish a template analysis framework for the system improvement towards user-centered customer services, through conducting an empirical study in a major telecom company in Taiwan. Sampled system records in IVR logs are extracted and further linked with the corresponding transaction records which are routinely reported by customer service representatives for call handlings. In addition, individual interviews with customer service agents are also the other primary part of this system analysis. The interview results show that the problematic repair service dispatch policy and the personnel proficiency in business inquiries are critical to the quality of customer services. By further cross-referencing the results of system analysis and agent interviews, practical suggestions for system innovation towards a user-centered customer service system as well as the implications for theoretical research are in further discussion.
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Ribanszki, Robert, Jose Andres Saez Fonseca, Joseph Matthew Barnby, Kimberly Jano, Fatima Osmani, Soma Almasi, and Elias Tsakanikos. "Preferences for Digital Smartphone Mental Health Apps Among Adolescents: Qualitative Interview Study." JMIR Formative Research 5, no. 8 (August 27, 2021): e14004. http://dx.doi.org/10.2196/14004.
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Background Mental health digital apps hold promise for providing scalable solutions to individual self-care, education, and illness prevention. However, a problem with these apps is that they lack engaging user interfaces and experiences and thus potentially result in high attrition. Although guidelines for new digital interventions for adults have begun to examine engagement, there is a paucity of evidence on how to best address digital interventions for adolescents. As adolescence is a period of transition, during which the onset of many potentially lifelong mental health conditions frequently occurs, understanding how best to engage this population is crucial. Objective The study aims to detect potential barriers to engagement and to gather feedback on the current elements of app design regarding user experience, user interface, and content. Methods This study used a qualitative design. A sample of 14 adolescents was asked to use the app for 1 week and was interviewed using a semistructured interview schedule. The interviews were transcribed and analyzed using thematic analysis. Results Overall, 13 participants completed the interviews. The authors developed 6 main themes and 20 subthemes based on the data that influenced engagement with and the perceived usefulness of the app. Our main themes were timing, stigma, perception, congruity, usefulness, and user experience. Conclusions In line with previous research, we suggest how these aspects of app development should be considered for future apps that aim to prevent and manage mental health conditions.
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Jordan, Jan. "User Pays: Why Men Buy Sex." Australian & New Zealand Journal of Criminology 30, no. 1 (March 1997): 55–71. http://dx.doi.org/10.1177/000486589703000105.
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Criminological and sociological discourse on the sex industry has focussed primarily on issues concerning women's involvement as prostitutes, while comparatively little attention has been paid to the men who buy their services. This paper begins to explore the motivations and experiences of the clients, based on in-depth, qualitative interviews conducted with a small group of such men in New Zealand. Sex workers' observations of their clients are also included in this account. The overall aim is to enhance our understanding of why men buy sex and how they construct such interactions for themselves, as well as to ponder the question: who gets ‘used’ under ‘user pays’?
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Matscheck, David, Amanda Ljungberg, and Alain Topor. "Beyond formalized plans: User involvement in support in daily living – users’ and support workers’ experiences." International Journal of Social Psychiatry 66, no. 2 (December 12, 2019): 156–62. http://dx.doi.org/10.1177/0020764019894603.
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Background: User involvement, based on respect and carried out through dialogue, has been shown to lead to increased self-respect, self-confidence and positive identity. In Sweden, the Social Service Act requires that interventions be designed and implemented together with the individual concerned. The basic criterion for social support is prolonged severe mental illness (usually at least 6 months), with no criteria for specific diagnosis or institutional history. The most common form of social support is ‘support in daily living’, a community care intervention for people aged 18 years or older who have their own homes and living arrangements. Aim: This article aims to deepen our understanding of user involvement at the individual level in the provision of an ongoing social work intervention. What elements of user involvement can be found in users’ and support workers’ descriptions of helpful support in daily living? Method: Qualitative interviews were conducted with 18 users, who had experienced support in daily living as helpful, and 16 interviews with the users’ support workers. Results: Three major, interconnected themes emerged: Constant dialogue; Framing the flexibility, in relation to formalized intervention plans and regulations; The importance of ‘small things’, decisions concerning daily life. Conclusion: Both users and support workers described user involvement at the individual, micro-level to be an integral part of helpful support in daily living. It was possible to create a space for dialogue and co-creation in which users were involved in formulating and deciding the contents of their support at an informal level, to influence their own everyday lives. While a formal framework of rules, restrictions and plans surrounds meetings between users and professionals, a facilitating factor may be the absence of too detailed plans and regulations, leaving trust to users and professionals and their capacity to manage most of the choices they have to make.
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Kilbride, Martina, Rory Byrne, Jason Price, Lisa Wood, Sarah Barratt, Mary Welford, and Anthony P. Morrison. "Exploring Service Users’ Perceptions of Cognitive Behavioural Therapy for Psychosis: A User Led Study." Behavioural and Cognitive Psychotherapy 41, no. 1 (July 4, 2012): 89–102. http://dx.doi.org/10.1017/s1352465812000495.
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Background and aims: This study explored individuals’ subjective experiences of Cognitive Behavioural Therapy for psychosis (CBTp) with the aim of identifying coherent themes consistent across individual accounts and any potential barriers to CBTp effectiveness. Method: Semi-structured interviews were conducted with nine individuals with experience of CBTp. A qualitative Interpretive Phenomenological Analysis was used to analyze the data collected to identify common themes. Results: Five super-ordinate themes emerged from our analyses: CBT as a process of person-centred engagement; CBT as an active process of structured learning; CBT helping to improve personal understanding; CBT is hard work; Recovery and outcomes of CBT for psychosis. Conclusions: The theoretical and clinical implications are discussed.
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Wang, Yi-Sheng. "User experiences in live video streaming: a netnography analysis." Internet Research 29, no. 4 (August 5, 2019): 638–58. http://dx.doi.org/10.1108/intr-01-2018-0029.
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Purpose The purpose of this paper is to conduct an in-depth exploration of the special context and user experiences of live video streaming and to provide insights regarding an interpretation of the contextualization experiences model. Design/methodology/approach This study used netnography, online interviews and the physical travel of researchers to the field for field participation and observations. The combination of netnography and online interviews combined online and offline studies to achieve greater consistency in the data collection, analysis and other processes. Findings The findings of the study can be classified into a three-stage situational context approach, which is presented in the form of propositions. Finally, the insights of the contextualization experiences model are presented. Originality/value This study resulted in the development of a substantive theory that provides insight into interpreting the contextualization experiences model. The theory was developed based on raw data to enable it to explain the phenomena in the context of similar instances of live video streaming.
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Aas, I. H. Monrad. "Working with telemedicine: User characteristics and attitudes." Journal of Telemedicine and Telecare 6, no. 1_suppl (February 2000): 66–68. http://dx.doi.org/10.1258/1357633001934195.
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Combined qualitative and quantitative interviews were conducted with 30 persons involved in four telemedicine specialties. The results showed little technology-related anxiety and all viewed the technology as useful. There was a positive general attitude to telemedical work, with a perception of the possibility of job satisfaction being improved and the technology being found to be easy to use. Negative general attitudes to telemedical work were not found. The implementation of telemedicine may therefore have a positive effect within organizations. Such findings may be important for the future widespread adoption of telemedicine.
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Kang, Gerui (Grace), Lin Xiu, and Alan C. Roline. "How do interviewers respond to applicants’ initiation of salary negotiation? An exploratory study on the role of gender and personality." Evidence-based HRM: a Global Forum for Empirical Scholarship 3, no. 2 (August 3, 2015): 145–58. http://dx.doi.org/10.1108/ebhrm-11-2013-0034.
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Purpose – The purpose of this paper is to examine whether women encounter more social resistance than men do when they attempt to negotiate for higher compensation, and whether the gender and personality of the interviewer moderates that resistance. Design/methodology/approach – The authors conducted an experiment to explore how gender and personality jointly influence interviewers’ decision making in job negotiations. Findings – The authors found that: first, female interviewees who initiate negotiations in a job interview are penalized by both male and female interviewers; second, more agreeable interviewers are “nicer” than less agreeable ones to interviewees who ask for more pay, even after controlling for the interviewers’ gender; and third, more extraverted interviewers are “tougher” than less extraverted interviewers toward interviewees who initiate salary negotiation. These phenomena are more pronounced when interviewees are male as opposed to female. Research limitations/implications – Some limitations need to be brought to the reader’s attention. First, the participants of this study are undergraduate students. While most of them have job interview experience as an interviewee, few have any experience as an interviewer. In order to minimize this effect, we used human resources management students who previously had a course on hiring and selection in this experiment. Second, the order of the interviewees evaluated by participants, acting as interviewers, could cause an “order effect.” Practical implications – This study contributes to the gender, personality, and negotiations literature, and “fills the gap” on the joint effect of gender, personality, and hiring decision making. Gender discrimination during job interviews suggests that business needs to address discrimination and diversity issues earlier. It may be wise for management to consider the potential bias of an interviewer’s gender and personality on their hiring decisions before the organization makes a final decision on which interviewee should be hired and how much salary should be offered. Originality/value – To the best of the knowledge of the authors, no prior studies have explored the joint effect of gender and personality on negotiation behavior in a job interview setting from an interviewer’s perspective.
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Aucella, Arlene F., Thomas Kirkham, Susan Barnhart, Lawrence Murphy, and Kris LaConte. "Improving Ultrasound Systems by User-Centered Design." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 38, no. 11 (October 1994): 705–9. http://dx.doi.org/10.1177/154193129403801101.
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A series of user-centered design methods were applied during the development of an ultrasound system. The methods included hospital site visits, interviews with sonographers, videotapes of examinations and usability testing with simulations of the console and displays. Based on user feedback and preferences, over one-hundred design changes were made to both the console and control panel. The resulting system accommodates users through an adjustable control panel and display monitor. In addition, the control panel and corresponding operator interface software reflects frequency-of-use and sequencing-of-use of functions, leading to more efficient interaction with the system.
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Kavcic, Matic, Majda Pahor, and Barbara Domajnko. "User involvement in Slovenian healthcare." Journal of Health Organization and Management 29, no. 5 (August 17, 2015): 595–610. http://dx.doi.org/10.1108/jhom-06-2014-0095.
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Purpose – The purpose of this paper is to report on current developments in user involvement in healthcare in Slovenia and to explore the issue from the macro-, mezzo- and micro-levels. Design/methodology/approach – User involvement is first contextualised within history of the organisation of healthcare system, from its socialist past through to its post-transitional developments. Second, user involvement is tracked through an analysis of healthcare policies and legislation as well as at its institutional and organisational levels. Finally, user involvement practices are illustrated from the perspective of individual patients. A descriptive and exploratory case study design was employed, including a literature review, document analysis and qualitative thematic analysis of nine in-depth and four semi-structured interviews. Findings – The findings reveal a complex and at times ambivalent picture in which user involvement is still not firmly embedded into the healthcare system, despite being generally accepted. Originality/value – No systematic qualitative research of patient involvement in Slovenia has previously been published. This research will establish a basis for further investigations of the topic.
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Zhang, Yan, Lixing Lao, Haiyan Chen, and Rodrigo Ceballos. "Acupuncture Use among American Adults: What Acupuncture Practitioners Can Learn from National Health Interview Survey 2007?" Evidence-Based Complementary and Alternative Medicine 2012 (2012): 1–8. http://dx.doi.org/10.1155/2012/710750.
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This paper examined the National Health Interview Survey (NHIS) 2007 and explored acupuncture users sociodemographics characteristics, reasons and the nature of acupuncture use, and the relationship of such use with conventional medical care. All individuals who completed adults core interviews (N= 23,393) were included. Three subsets of samples (nonuser, former user, and recent user) were used in the analysis performed in Stata. Our findings revealed that ever acupuncture user (including former and recent user) increased from 4.2% to 6.3% of the population, representing 8.19 million and 14.01 million users in 2002 and 2007, respectively. We expected this trend to continue. People not only used acupuncture as a complementary and alternative approach to conventional treatment for a specific health condition, but also used it as a preventive means to promote general health. Effectiveness and safety appeared not to be the main predictors of acupuncture use; rather, awareness, cost, and insurance coverage played a bigger role in decision making.
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Maceli, Monica, Susan Wiedenbeck, and Eileen Abels. "The Internet Public Library (IPL): An Exploratory Case Study on User Perceptions." Information Technology and Libraries 30, no. 1 (March 1, 2011): 16. http://dx.doi.org/10.6017/ital.v30i1.3041.
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The Internet Public Library (IPL), now known as ipl2, was created in 1995 with the mission of serving the public by providing librarian-recommended Internet resources and reference help. We present an exploratory case study on public perceptions of an “Internet public library,” based on qualitative analysis of interviews with ten college student participants: some current users and others unfamiliar with the IPL. The exploratory interviews revealed some confusion around the IPL’s name and the types of resources and services that would be offered. Participants made many positive comments about the IPL’s resource quality, credibility, and personal help.
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VAN VELSEN, LEX, THEA VAN DER GEEST, ROB KLAASSEN, and MICHAËL STEEHOUDER. "User-centered evaluation of adaptive and adaptable systems: a literature review." Knowledge Engineering Review 23, no. 3 (September 2008): 261–81. http://dx.doi.org/10.1017/s0269888908001379.
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AbstractThis literature review focuses on user-centered evaluation (UCE) studies of adaptive and adaptable systems. Usability, perceived usefulness and appropriateness of adaptation are the three most commonly assessed variables. Questionnaires appeared to be the most popular method, followed by interviews and data log analysis. The quality of most questionnaires was questionable, and the reporting of interviews and think-aloud protocols was found to be shallow. Furthermore, data logs need triangulation in order to be useful. The reports encountered lack empirical value. The article models the iterative design process for adaptive and adaptable systems, linked to the goals of UCE: supporting decisions, detecting problems and verifying quality. This model summarizes the variables to be assessed at each stage of the process and the relevant methods to assess them.
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Dyble, Gemma, Anna Tickle, and Christine Collinson. "From end user to provider: making sense of becoming a peer support worker using interpretative phenomenological analysis." Journal of Public Mental Health 13, no. 2 (June 10, 2014): 83–92. http://dx.doi.org/10.1108/jpmh-03-2013-0016.
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Purpose – There has been extensive growth in the employment of mental health peer support workers (PSWs) over the last decade. However, limited research exists when exploring how PSWs make sense of the transition of entering and enacting the role. The purpose of this paper is to explore the lived experience of NHS employed PSWs’ transition from their own experiences of mental health problems to provide a service to support individuals with their mental health problems. Design/methodology/approach – The study used purposive sampling to recruit seven participants who were individually interviewed using a semi-structured interview schedule. Interviews were transcribed verbatim and analysed using interpretative phenomenological analysis (IPA). Findings – Three superordinate themes were identified: fluctuating identities, PSW role and organisational culture. These were interpreted as interdependent with interrelating subordinate themes. Research limitations/implications – Participants considered the complex, idiosyncratic and changeable nature of the transitions and the impact on their individual, interpersonal and collective identities. Emotional and practical support appeared to assist the transition whilst competing roles and blurred boundaries constrained the enactment of the new role. Implications for practice and research are provided. Originality/value – Reports on original research and adds to the sparse UK literature in this area.
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Halkoaho, Arja, Emmi Itkonen, Esko Vanninen, and Jori Reijula. "Can Lean Thinking enhance research administration?" Journal of Hospital Administration 3, no. 2 (November 14, 2013): 61. http://dx.doi.org/10.5430/jha.v3n2p61.
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Background: Hospital research administration is expected to provide improved work efficiency and service delivery in the upcoming years. Meanwhile, resources to support scientific research are dwindling, as is the amount of research support personnel. The aim of the study was to investigate the research admission’s user needs, their opinions on the state of today’s scientific research and also to assess its future development needs and find out whether a customer-oriented management philosophy such as Lean Thinking could be implemented in the research administration setting to enhance work processes and services. Methods: In this study, thematic interviews were used as a method. Kuopio University Hospital researchers (n = 7) and research administration personnel (n = 11) were interviewed. The interviews were carried out by one researcher and lasted on average approximately 60 minutes per interviewee. Results: The interviews revealed that several issues, such as bureaucracy, decreased attitudes towards research, lack of transparency and face-to-face customer service by the research administration, have hindered and complicated research work and service delivery. The study addressed a need for a comprehensive, linear, efficiency- and quality-oriented, user-focused management philosophy. Conclusions: The results of the study support implementation of a customer-oriented management philosophy into the research administration to improve its work processes and service delivery. Although Lean Thinking remains untested in the research administration setting, its fundamentals and strengths seem to answer many needs of the research administration.
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Yastin, Diana Nur, Hendra Bayu Suseno, and Viva Arifin. "EVALUASI DAN PERBAIKAN DESAIN USER INTERFACE UNTUK MENINGKATKAN USER EXPERIENCE PADA APLIKASI MOBILE SIARAN TANGSEL MENGGUNAKAN METODE GOAL DIRECT DESIGN (GDD)." JURNAL TEKNIK INFORMATIKA 13, no. 2 (February 15, 2021): 157–70. http://dx.doi.org/10.15408/jti.v13i2.18479.
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Mobile Siaran is an official reporting application intended for the people of the city of Tangerang Selatan (South Tangerang). However, after conducting interviews with stakeholders and respondents, there were several problems with the display of the mobile application. From the results of the interview, it indicates that there are still some applications that need improvement. To fix the problem with the Mobile Siaran application display, the solution given is to improve the user interface design using the Goal Direct Design method. In addition, it also uses the success rate calculation technique and the System Usability Scale (SUS) to measure the usability value. Meanwhile, the User Experience Questionnaire (UEQ) measures the value of user experience. The result of this research is a user interface design made in stages in the Goal Direct Design method, namely research, modeling, requirements, frameworks, and refinement. The final evaluation, the results of the improvement using calculations, the success rate has increased from 93.5% to 99.3%, SUS from an average score of 58.19 which can be said to be quite satisfactory with the letter D value to 81.83 which can be accepted with the value of the letter A, while UEQ shows all aspects that have improved with very good and good criteria which means that improvements to user interface design can solve problems that exist in the application and improve the user experience.
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Dobson, Rosie, Pauline Herbst, Sarah Candy, Tamzin Brott, Jeffrey Garrett, Gayl Humphrey, Julie Reeve, et al. "Understanding End-User Perspectives of Mobile Pulmonary Rehabilitation (mPR): Cross-Sectional Survey and Interviews." JMIR Formative Research 3, no. 4 (December 20, 2019): e15466. http://dx.doi.org/10.2196/15466.
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Background Pulmonary rehabilitation (PR) is an effective intervention for the management of people with chronic respiratory diseases, but the uptake of and adherence to PR programs is low. There is potential for mobile health (mHealth) to provide an alternative modality for the delivery of PR, overcoming many of the barriers contributing to poor attendance to current services. Objective The objective of this study was to understand the needs, preferences, and priorities of end users for the development of an adaptive mobile PR (mPR) support program. Methods A mixed methods (qualitative and quantitative) approach was used to assess the needs, preferences, and priorities of the end users (ie, patients with chronic respiratory disorders) and key stakeholders (ie, clinicians working with patients with chronic respiratory disorders and running PR). The formative studies included the following: (1) a survey to understand the preferences and priorities of patients for PR and how mobile technology could be used to provide PR support, (2) ethnographic semistructured interviews with patients with chronic respiratory disorders to gain perspectives on their understanding of their health and potential features that could be included in an mPR program, and (3) key informant interviews with health care providers to understand the needs, preferences, and priorities for the development of an mPR support program. Results Across all formative studies (patient survey, n=30; patient interviews, n=8; and key stakeholder interviews, n=8), the participants were positive about the idea of an mPR program but raised concerns related to digital literacy and confidence in using technology, access to technology, and loss of social support currently gained from traditional programs. Key stakeholders highlighted the need for patient safety to be maintained and ensuring appropriate programs for different groups within the population. Finding a balance between ensuring safety and maximizing access was seen to be essential in the success of an mPR program. Conclusions These formative studies found high interest in mHealth-based PR intervention and detailed the potential for an mPR program to overcome current barriers to accessing traditional PR programs. Key considerations and features were identified, including the importance of technology access and digital literacy being considered in utilizing technology with this population.
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Harding, Jenny. "Usability of geographic information – Factors identified from qualitative analysis of task-focused user interviews." Applied Ergonomics 44, no. 6 (November 2013): 940–47. http://dx.doi.org/10.1016/j.apergo.2012.11.013.
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Halmetoja, Esa, and Francisco Forns-Samso. "Evaluating graphical user interfaces for buildings." Journal of Corporate Real Estate 22, no. 1 (January 11, 2020): 48–70. http://dx.doi.org/10.1108/jcre-08-2019-0037.
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Purpose The purpose of this paper is to evaluate six different graphical user interfaces (GUIs) for facilities operations using human–machine interaction (HMI) theories. Design/methodology/approach The authors used a combined multi-functional method that includes a review of the theories behind HMI for GUIs as its first approach. Consequently, heuristic evaluations were conducted to identify usability problems in a professional context. Ultimately, thematic interviews were conducted with property managers and service staff to determine special needs for the interaction of humans and the built environment. Findings The heuristic evaluation revealed that not all the studied applications were complete when the study was done. The significant non-motivational factor was slowness, and a lighter application means the GUI is more comfortable and faster to use. The evaluators recommended not using actions that deviate from regular practice. Proper implementation of the GUI would make it easier and quicker to work on property maintenance and management. The thematic interviews concluded that the GUIs form an excellent solution that enables communication between the occupant, owner and service provider. Indoor conditions monitoring was seen as the most compelling use case for GUIs. Two-dimensional (2D) layouts are more demonstrative and faster than three-dimensional (3D) layouts for monitoring purposes. Practical implications The study provides an objective view of the strengths and weaknesses of specific types of GUI. So, it can help to select a suitable GUI for a particular environment. The 3D view is not seen as necessary for monitoring indoor conditions room by room or sending a service request. Many occupants’ services can be implemented without any particular layout. On the other hand, some advanced services were desired for the occupants, such as monitoring occupancy, making space reservations and people tracking. These aspects require a 2D layout at least. The building information model is seen as useful, especially when monitoring complex technical systems. Originality/value Earlier investigations have primarily concentrated on investigating human–computer interaction. The authors’ studied human–building interaction instead. The notable difference to previous efforts is that the authors considered the GUI as a medium with which to communicate with the built environment, and looked at its benefits for top-level processes, not for the user interface itself.
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Boland, Pauline, William M. M. Levack, Fiona P. Graham, and Meredith A. Perry. "User perspective on receiving adaptive equipment after stroke: A mixed-methods study." Canadian Journal of Occupational Therapy 85, no. 4 (October 2018): 297–306. http://dx.doi.org/10.1177/0008417418800834.
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Background. Adaptive equipment (AE) is frequently provided during stroke rehabilitation by occupational therapists. Purpose. This study aimed to identify the AE that people typically use after a stroke and the outcomes achieved as a result, and to explore people’s experiences obtaining and using AE, to inform both practice and policy in this field. Method. A mixed-methods study, involving a postal questionnaire and interviews, used descriptive statistics and grounded theory to analyze the quantitative and qualitative data, respectively. Findings. Questionnaire data ( n = 258) revealed mobility AE was issued most frequently, with increased safety as the primary reported outcome. Interview data ( n = 15) indicated relationships with health professionals and the hospital environment shaped early AE selection and use. Once home, making sense of AE and community participation were more influential. Implications. Therapeutic relationships and reflection time are critical to maximize AE use after stroke. Policy and related funding for AE need to prioritize community participation.
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Abdelrahman, Amro M., Bethany R. Lowndes, Anita T. Mohan, Shelley S. Noland, Dawn M. Finnie, Valerie Lemaine, and M. Susan Hallbeck. "Surgeons’ Perspectives on User-Designed Prototypes of Microsurgery Armrests." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 62, no. 1 (September 2018): 1047–51. http://dx.doi.org/10.1177/1541931218621241.
Full textAbstract:
Microsurgery is considered one of the most demanding surgical techniques. In a recent American Society of Reconstructive Microsurgeons survey, respondents reported that about half their procedures lasted 8 hours or longer and 8% had tremor during their surgery. Thus, the aim of this study was to define user centered design requirements for a microsurgery armrest, create low-fidelity armrest design concepts and evaluate microsurgeons’ perspectives on the advantages/disadvantages of five potential design concepts. Direct and videotaped observations of microsurgery, user brainstorming during a co-creation workshop and semi-structured interviews were used. The resulting five microsurgery armrest concepts were presented pictorially through semi-structured interviews, where microsurgeons defined armrest design requirements as: a) an armrest that allows the surgeons to be as close as possible to the patient; b) adjustable to accommodate different procedures sites and surgeon preferences; c) rigid enough to support arms; d) is not difficult to set up; nor e) large or bulky; and f) complies with operative sterility rules. This study illustrated how involving the users (microsurgeons) early in the design process provides useful perspectives on design requirements and implementation barrier for a cost-effective ergonomic microsurgery armrest to foster sound ergonomic surgical practice and reduce musculoskeletal health risk factors during microsurgery.