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Momma, Atsuhito 1966. "Value delivery through product-based service." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9223.
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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2000.Includes bibliographical references (leaf 69).
Products and services are two ways firms delivery value to customers. In some situations firms augment physical products with services related to that product. In other situations the service offered to customers is the primary offering and it is enabled by a product. This paper investigates enterprise resource planning (ERP) software tracking its evolution from predominantly a product with associated services to an offering as a service enabled by the software product. Frameworks have been developed to analyze service offerings. Two such frameworks capture causal relationships to customer value and customer satisfaction. This paper analyzes these frameworks and applies one of them to SAP R/3 ERP software as the offering evolved towards a more pure service offering (product-based). The paper then analyzes the sufficiency and appropriateness of one framework, the service profit chain, to the current offering of the SAP R/3 ERP application service provider (ASP) product, MySAP.com. Several additions are suggested to enhance the service profit chain model.
by Atsuhito Momma.
S.M.M.O.T.
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Zhang, Qi M. Eng Massachusetts Institute of Technology, and Muching Zhang. "Unlocking value in healthcare delivery channels." Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/112857.
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Thesis: M. Eng. in Supply Chain Management, Massachusetts Institute of Technology, Supply Chain Management Program, 2017.Cataloged from PDF version of thesis.
Pharmaceutical supply chains are strictly regulated and work within unique constraints. Traditionally, innovator companies that are manufacturing the product have no direct interaction with the end users (treatment sites or individual patients); rather, over 90% of the orders go through intermediary wholesalers and distributors. However, with the introduction of new technologies for patients to manage their own health, federal regulations coming into effect on supplier responsibility for tracking drugs down to the user, and ever more pressure to cut costs and justify the high cost of medicine, manufacturers are actively reshaping their role in the pharmaceutical supply chain. Our objective in this thesis project was to support our Sponsor Company, a "Big Pharma" company with a wide range of medicines, to understand the key cost drivers of their current distribution channel and to explore the impact that a shift to an alternative distribution channel would have from a financial and operational standpoint. We first conducted a literature review to examine the existing research on costing methodologies, the impact of home delivery for clinical care and the drug distribution landscape. The literature shows some evidence that home delivery improves patient adherence and reduces inventory costs for suppliers. We then analyzed a targeted product's distribution network within the US by building a cost-to-serve model, which maps out the end-to-end service components conducted by the Sponsor Company. With this model we were able to test the supply chain impacts of volume change and a gradual shift to alternative distribution channels. The results of the model showed that for this particular product, working capital was a key cost driver, shifting volume to incorporate alternative distribution channels is highly beneficial; even some significant increases in operating costs are effectively neutralized by reductions in working capital for the entire channel. Aside from the model results, we recommend validating the assumptions and suggest that this 'bottom-up' costing model be extended for other products and geographies and used to inform the company's overall corporate strategic planning exercise. The cost-to-serve model framework can also be extended beyond the pharmaceutical industry to benefit consumer facing industries considering an omni-channel strategy.
by Qi Zhang and Muching Zhang.
M. Eng. in Supply Chain Management
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Griffis, Brent Patrick. "Multi-Criteria Decision Modeling for Best Value Selections in Target Value Design Integrated Project Delivery." DigitalCommons@CalPoly, 2014. https://digitalcommons.calpoly.edu/theses/1729.
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Integrated Project Delivery (IPD) combined with Target Value Design (TVD) is a better way to deliver value for the client than traditional guaranteed maximum price (GMP) methods. With traditional GMP delivery methods, the interests of the parties are often at odds. The goal of IPD is to align all party interests in order to achieve a win-win scenario. Due to the aligning nature of IPD and the fact that each party’s success is dependent on achieving the project objectives as a whole; a non-biased, transparent, decision-making process is necessary in order to deliver the project objectives within the constraints of the TVD. Thus delivering the expected value for the client and ensuring that all parties achieve project success. The need for this transparent decision-making process is compounded by the fact that a “target” based system rapidly declines to a less than optimal state if there is no unbiased decision-making process in place. If we treat the entire lifespan of a project as the complex system that it is, we can begin to take advantage of the hierarchical nature of complex systems. The goal of this paper is to show that by modeling the life span of a project through a multi-criteria decision making model, built on a hierarchical framework will allow you to find a non-inferior solution to your TVD. I’m proposing to use Hierarchical Holographic Modeling (HHM) as the framework for an Analytical Hierarchical Process (AHP) multi-criteria decision-making model complete with post-optimality analysis as the preferred project management method.
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Catanzaro, Sandro N. "Multi-stakeholder quantitative analysis of sustainability for value delivery systems." Thesis, Massachusetts Institute of Technology, 2006. http://hdl.handle.net/1721.1/34633.
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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Aeronautics and Astronautics, 2006.This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.
Includes bibliographical references (p. 254-255).
This thesis presents a model to analyze multi-stakeholder decision-making and its application to Space Exploration strategy. The analysis of decision-making for Space Exploration is especially difficult because of the complexity of the value delivery process and the extended time frame to deliver value. In order to analyze the sustainability of Space Exploration, we use the hypothesis that only stakeholder groups that should be considered are those that control resources needed for the survival and growth of the initiative. Consequently, the key to sustainability lays in a tiered multi-attribute decision- making process, where the top layer is populated by the needs of Space Exploration as a Value Creating System (VCS), its second layer is the stakeholders who control the resources that satisfy those needs, and its third layer is the stakeholders' needs. Our model tries to measure the ability of different architectures to increase stakeholder needs satisfaction, thus increasing the likelihood that those stakeholders will provide resources back to the VCS, which is the key to the VCS's survival. The model uses a numerical extension of the Kano model of quality to weight the criticality of the needs. The feedback loop of value to and from the VCS is modeled as a flow of vectorial elements.
(Cont.) The model uses the divergence in the data captured to generate a stochastic process, thus providing a probabilistic mapping of the characteristics of each architecture option. The main output is a graphic with the trade between the architecture option capability of increasing the feedback of resources to the VCS in one axis and its capability of gathering consensus across the different stakeholder groups in the other axis. This diagram shows that there is an efficient frontier which trades value and stability, showing some architectures as less stable because of the alienation of some stakeholders, and thus with reduced consensus, but at the same time a higher feedback of resources to the VCS. Other architectures are shown to be more stable by creating a consensus opinion among stakeholders; but in order to do so, they might sacrifice some amount of resource feedback to the VCS. Keywords Stakeholder analysis, space exploration, space systems architecture, value delivery, feedback, stochastic model, organization strategy, Kano model of quality, multi-attribute utility, system dynamics, decision making, system architecture.
by Sandro N. Catanzaro.
S.M.
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Huenen, Anna Tamara van. "Drivers and barriers to value creation in mobile service delivery." Master's thesis, NSBE - UNL, 2014. http://hdl.handle.net/10362/11782.
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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and EconomicsMobile devices are growing in a popularity way for consumers to access the Internet for mobile services. As the number of mobile devices is multiplying, subscriptions to services through these devices are also expanding. Previous research has found that perceived service value positively mediates the cost/benefit trade-off with behavioural intentions to use mobile services. This research examines the effect of identification with the mobile phone and perceived ubiquity, as possible moderators on the perceived costs/benefits trade-off and perceived mobile service value. A web-survey was conducted using mobile transaction services as illustrative service. The results of the conducted web-survey reveal that perceived ubiquity helps explaining the perceived mobile service value. In contrast to expectations, identification with mobile devices does not make consumers more prone to use mobile services. This study delivered contribution for companies to provide a better understanding of specific drivers and barriers of mobile services to value creation and to help companies effectively allocate their resources to enhance consumer value perceptions.
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Bhattacharyya, Kuntal. "Value Sourcing in Supply Chains." Kent State University / OhioLINK, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=kent1310181655.
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Walkenhorst, Joseph Sean. "Quantifying the value of reduced lead time and increased delivery frequency." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/40355.
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Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2007.Includes bibliographical references (leaf 63).
A large consumer package goods company would like to know the answer to the following question. What is the value to its customers of increased delivery frequency or reduced lead time? To answer this question, we collected shipment and inventory data for three customers: a mass merchandiser, a grocery store chain, and a drug store chain in the US. We examined the shipment histories to the customers' Distribution Centers (DCs) in the West, the Midwest, and the East for SKUs from three product families. We developed a continuous review QR inventory model to calculate the theoretical inventories for these high volume SKUs. We used this model to assess the theoretical inventory requirements for multiple scenarios entailing some form of increased frequency or decreased lead time. Some companies run heavy promotions during which time the majority of sales occur. If such a company is to benefit from reduced lead time from its supplier to their DCs, shipments from their DCs to stores must be frequent enough to respond to their stores' needs during a promotion.
(cont.) If this is not the case, the main opportunity to reduce inventory will be through better promotional planning. The data showed that there was a great amount of variability in the average inventory levels at the customers' DCs, which suggested that some DCs have large excesses of inventory for some SKUs. If customers could simply match their best in class inventory levels across all other products and locations, possibly $120 million could be saved annually in inventory carrying costs across all of this company's customers. The model also suggested that increasing delivery frequency provides a greater value than decreasing lead time. The methodology used to calculate the value of potential savings to customers could be applied to other locations or other industries.
by Joseph Sean Walkenhorst.
M.Eng.in Logistics
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Wang, Xinghui, and Bingcheng Yan. "The customer value delivery of online marketplace : Case study of Taobao company." Thesis, Högskolan i Gävle, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-15068.
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Nilsson, Markus, and Albin Thalin. "Value delivery and sales : A qualitative case study on how IT-startups can improve their sales process." Thesis, Umeå universitet, Företagsekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-136629.
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Many entrepreneurs pursue the IT-industry, which is characterized by opportunities and international growth. However, due to failures in sales, marketing and operations, many IT-startups never reach profitability and sustainable performance. On behalf of the IT-startup Realbridge, the authors have been asked to investigate how their sales process can be made more efficient. By identifying elements in the sales process, the authors can provide suggestions supported by theories and qualitative data on how Realbridge and similar companies can redesign and improve their sales process. The study further investigates the role of sales in the business model and how a changed sales process impact value delivery and innovate the business model. Consequently, the thesis aims to answer the following research questions: How does a firm’s sales process impact value delivery in the business model? How can small IT-companies similar to Realbridge and their product improve their sales process efficiency? This degree project has several purposes. Firstly, it aims to further investigate the role of sales in value delivery in the business model. This will extend knowledge and research on value delivery and sales, and will further investigate the relationship between components of the business model. Secondly, it will serve as a guide for managers in IT-firms on how they can improve the sales process. Thirdly, it will create an understanding of how IT-firms similar to Realbridge can develop or innovate their business model in terms of changed value delivery, key activities and sales process. As the aim of this study is to extend knowledge in the business model and sales literature, as well as analyze Realbridge’s sales process and culminate in recommendations on how IT-startups can increase their sales efficiency, this degree project takes form as a qualitative case study. Interviews have been conducted with interviewees in four different organizations with three different perspectives: Realbridge’s perspective, customer in the car dealership industry’s perspective and non-customer in the car dealership industry’s perspective. The data has been processed in accordance to thematic analysis. The analysis has led the authors to the conclusion that a changed sales process impact value delivery and consequently innovate the business model. It is also found that the sales process impact value creation and capture. Moreover, in order to effectively design a sales process, Realbridge and similar companies must effectively segment the market, focus on fewer segments initially and target them according to their expected financial contribution. They should state and communicate a specific value proposition related to the approached segment’s main needs. Furthermore, customer preferences have to be accounted for in terms of sales channels and type of relationships, and it can be seen as a financial risk to maximize value creation and value delivery for all customers.
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Rost, Michael C. "The value of numerical forecast products in improving tactical air delivery methods." Monterey, Calif. : Naval Postgraduate School, 2007. http://bosun.nps.edu/uhtbin/hyperion-image.exe/07Jun%5FRost_CS.pdf.
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Alajmi, Abdulla Mohamed R. F. "The delivery of value for money in public sector projects in Qatar." Thesis, University of Leeds, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.507861.
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Siefering, Brian W. "Reducing inventory and order delivery time in an internal extended value chain." Thesis, Massachusetts Institute of Technology, 2005. http://hdl.handle.net/1721.1/34866.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Materials Science and Engineering; in conjunction with the Leaders for Manufacturing Program at MIT, 2005.Includes bibliographical references (leaf 79).
The extended value stream for the ABB Power Technologies Medium Voltage Business Area consists of numerous factories situated across various different countries. Most of these facilities were originally acquired by ABB to provide an established presence in local markets. In an effort to consolidate and align the Business Area's materials resources and reduce internal competition between similar factories, PTMV assigned specific products to specific factories on a regional basis. As a result, factories that use to have broad control of their entire manufacturing process from raw material to finished products are now either internal suppliers or internal customers of other ABB factories. The Business Area must now develop internal processes across these factories that focus on achieving timely delivery balanced with low inventory. In order to do so, it is essential for the Business Area to inspire individual factories with different cultures and languages to cooperate and work for a common goal. 'This thesis describes how Value Stream Mapping can be used to analyze current order processes in individual factories and across multiple factories in a single value chain.
(cont.) Value Stream Mapping reveals the areas where non-value added time is the greatest in the overall order delivery process. Using this information, recommendations are formulated to reduce materials 'work-in-progress (WIP), and subsequently, system lead-time. This internship looked at the inventory management control of key components between two factories in the internal value chain. The impact of inventory cost due to inventory location, transportation, and production decisions is investigated and documented. Additionally, this thesis studies the strategic, cultural, and political challenges that ABB faces as it attempts to implement operational change management in a new organizational structure.
by Brian W. Siefering.
S.M.
M.B.A.
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Svensson, Krister, and Joel Jern. "Business Models within the Waste-To-Energy Industry : An investigation of the methods used to create, capture, and deliver value; and the influence that stakeholders have upon a firm’s business model." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16227.
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Waste-to-energy is currently at the forefront of clean technologies. It consists of the burning of different types of wastes (solid, liquid, gaseous) that provide heat and electricity. With high efficiency levels in energy production (80-90%) and low flue gas emissions, this type of energy production has quickly spread throughout Europe. In addition, laws created by both the EU and national governments have created new agendas regarding landfill and waste disposal. Problem: We have identified three different problems that currently exist: (1) the lack of academic literature which explores specifically business models within the renewable energy industry and the potential that business models possess in exploiting the opportunity within the market place; (2) which methods are effective within a business model in achieving the value that a firm wishes to create, capture, and deliver; (3) current academic literature does not provide enough understanding of the influences and pressures that stakeholders place upon shaping a firm’s current/potential business model. Purpose: The purpose of this investigation is to examine the business models used by three different waste-to-energy firms in Denmark, Norway, and Sweden and to identify the methods used to create, capture and deliver value. Moreover, we aim to identify and investigate the stakeholders within the waste-to-energy industry of these three companies with the goal of explaining the influence and pressures they place upon the firm’s business model through the use of institutional theory.
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Rost, Michael C. "The value of numerical forecast prod ucts in improving tactical air delivery methods." Thesis, Monterey, California. Naval Postgraduate School, 2007. http://hdl.handle.net/10945/3407.
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This thesis investigates the development of an agent-based system to analyze meteorological model data and generate statistics for comparison purposes. With it, it is possible to research the value and level of improvement when utilizing different levels of atmospheric-model resolution for guidance in tactical decision aids. Our agent-based system automates the comparison of model data at a location in the model field with environmental data extracted from sensor data obtained from RAOB launches. Statistics were efficiently generated for the variability of the u and v components of the wind directions, to aid in the rapid determination of the variability of model data and its effects on targeting accuracy. By addressing the interoperability and adaptability of agents, this research demonstrates the usefulness of agents to extract information to rapidly compute mission-planning accuracy.
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Dobrzykowski, David D. "Linking Antecedents and Consequences of Value Density in the Healthcare Delivery Supply Chain." University of Toledo / OhioLINK, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1289833170.
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Stout, Blaine David PhD. "Big and Small Data for Value Creation and Delivery: Case for Manufacturing Firms." University of Toledo / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1544545573351722.
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Johansson, Emma, and Sebastian Falk. "If you can not be different - what differentiates you? : A study of value creation in the commodity industry." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-27275.
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This thesis draws attention to understand how firms in the B2B commodity industry seek to utilize value-creating activities to achieve competitive advantage, which is also the overall purpose of this thesis. The premise of this thesis is of empirical nature, thus empirically applicable and experienced by other companies inside the commodity industry. In order to reach the purpose of this thesis a case study of Alpha International, Beta and Delta has been carried out which involved personal interviews with different respondents from the companies. The theoretical framework involves a description of competitive strategy, value creation, value chain, value proposition and finally value delivery. The empirical study is based on building a framework of how the companies create value by using different value creating activities. In the analysis the theoretical framework is related to the results of the empirical study. It is here discussed how the different case companies value creating activities leads to a competitive advantage. In addition to analyzing the value creation activities; the value proposition of the case companies is analyzed and how these are delivered. It is concluded that the case companies studied seeks to utilize value-creating activities to achieve competitive advantage in many different ways. Generally speaking, it is found that the case companies most commonly try to achieve similar types of value; delivery reliability and quality. However this is achieved in different ways; through different types of activities such as services, different types of integration strategies or a certain type of technology that surrounds the product offering that is utilized by different types of labor in the companies. The companies also have different ways in offering and communicating the value towards the customer by using a value proposition; depending on what type of benefit the customer seeks. At last, discussion and implications are given to present managerial and theoretical implications together with further research.
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Ko, Jaekwon. "Values Public Managers Hold, Organizational Environments, and Public Service Characteristics in Explaining the Choice of Public Service Delivery Modes: Focused on County and City Governments in Virginia." Diss., Virginia Tech, 2013. http://hdl.handle.net/10919/19330.
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Over the past several decades, local governments have provided public services through a dynamic process including direct public delivery and market contracts. These public service delivery modes have been influenced by the dominant paradigms in contemporary public administration such as New Public Management (NPM) and Public Value Management (PVM). This study aims to examine factors influential in choosing public service delivery modes in local governments. Influential factors are divided into three main categories. The first category is public values as perceived by public managers. The second category is related to organizational environments. The third category is associated with characteristics of public services. This study focuses on public service delivery in County and City governments in Virginia. In order to test hypotheses, I use two sets of data: a survey and the U.S. Census. First, the survey measures public values, organizational environments, and public service characteristics. The survey population consists of 95 Counties and 39 Independent Cities in Virginia. The total number of County Administrators and City Managers who responded to the survey was 70. Second, the U.S. Census provides demographic information. In analyzing data to address research questions, I use descriptive analysis and a binary logistical regression model. Findings indicate that the more County Administrators and City Managers perceive the importance of efficiency and customer orientation values from New Public Management in determining public service delivery modes, the more local governments choose contracting out. In contrast, the more County Administrators and City Managers perceive the importance of fairness, political accountability, and employee safety values from Public Value Management in determining public service delivery modes, the more local governments choose delivery by public.Ph. D.
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Burton-Taylor, Sarah. "The management of firm specific resources as a source of competitive advantage." Thesis, Cranfield University, 2004. http://hdl.handle.net/1826/123.
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This study is about helping managers identify and enhance the idiosyncratic firm resources required for delivering superior perceived use value to customers. Specifically, the research has focused on the organisational knowledge required for routinised service delivery, and has operationalised this organisational knowledge as activities.
Project 1 was a comparative study involving observation and interviews in two similar but differentially performing financial services organisations in order to identify the activities involved in service delivery and the differences between the two operations. Project 2 identified customers’ perceptions of value through customer interviews, and then mapped the links between these and the service delivery activities identified in Project 1. Project 3 involved a clinical inquiry intervention aiming to encourage and leverage the firm specific resource of inter-team coordination to enhance the delivery of customer value.
The research has confirmed the role of firm specific resources as a source of competitive advantage, and has demonstrated a link with customers’ dimensions of perceived use value. In this study, effective inter-team coordination is identified as the firm specific strategic resource that appears to enable effective service delivery as perceived by customers, through the sharing of knowledge and interpretations, and the development of service process innovation. Many of these coordination activities are discretionary rather than prescribed, with implications for management practice.
From this research, a framework has been developed for considering and managing firm specific sources of advantage at the detailed operational level. This is a micro level approach that makes specific links between the customer experience and internal activities, through identifying internal and external competitiveness factors, mapping the ‘inside-outside’ connections, and achieving alignment between internal activities and customer perceptions of value.
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Smits, Daan. "Value Stream Mapping for SMEs: a case study." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-99008.
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Due to a changing competitive environment, SMEs have to improve their production performance. A commonly applied philosophy to improve production performance is called lean thinking. This method, derived from the Toyota Production System, banishes wasteful activities while increasing the competitive strength and responsiveness of a company.Many companies fail in their attempt to become lean and therefore techniques are needed to guide the implementation. This thesis proposes to use Value Stream Mapping as an implementation technique for SMEs. This technique is tested in a company as a case study. By applying the Value Stream Mapping tool to a specific process within this company, substantial improvement potential is revealed. Work content can be decreased by 30,3 percent, and delivery time and in-factory lead time can be decreased by at least 38,6 percent and 68 percent respectively.The thesis concludes that lean thinking is applicable to SMEs, at least under certain circumstances. Furthermore, Value Stream Mapping can be a valuable tool in revealing improvement potential.
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Kiper, Halil 1976. "Disruptions in the sports content delivery value chain due to consuming sports content over the Internet." Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/105299.
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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, February 2014.Cataloged from PDF version of thesis. "November 2013."
Includes bibliographical references (pages 81-83).
A major component of the highly lucrative sports business is the content delivery value chain consisting of a number of players including the content creators - sports leagues; content aggregators - TV networks; content distributors - pay TV providers; advertisers - one of the main financiers in the value chain; and consumers. The relationships between the value chain players have been both cooperative and competitive, especially when the borders separating them became less defined due to backward and forward integration efforts of players. With the advancements in Internet content delivery and electronic devices, a new form of sports content consumption has emerged that has the potential to re-define the borders between the value chain players and to disrupt the industry. This new form of sports content consumption is Sports over IP (SpoIP, sports content consumption over the Internet). This thesis lays out four different scenarios about how the SpoIP disruption could play out in the value chain. It uses information from similar disruption in other industries and system dynamics modeling to present the ramification and likelihood of each scenario. This work predicts that the consumers will be the winner of SpoIP disruption because they will have access to good quality and cheaper sports content going forward.
by Halil Kiper.
S.M. in Engineering and Management
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Donato, Solis Umberto J. (Umberto Solis). "Risk management in capital project delivery : a value study of changing trends in contractual risk allocation." Thesis, Massachusetts Institute of Technology, 1996. http://hdl.handle.net/1721.1/40592.
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Dean, Aftab Ahmed. "The development of a relationship marketing framework that captures the delivery of value in entrepreneurial SMEs." Thesis, University of Huddersfield, 2002. http://eprints.hud.ac.uk/id/eprint/4709/.
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There are a number of environmental pressures facing SMEs and the high failure rates amongst young SMEs highlights the need for research to develop a framework that will permit SMEs to achieve growth with a minimal risk of failure. This research will show that both relationship marketing and entrepreneurship have significantly contributed to allowing entrepreneurial SMEs to pursue a low risk strategy of growth through pursuing a customer retention, development and targeted acquisition strategy. To understand the nature of entrepreneurial SMEs and the factors influencing growth. The author cites literature that argues entrepreneurship is not an 'absolute' and thus believes that less entrepreneurial firms have the potential to learn from their more successful counterparts. Whilst this does offer some specific management suggestions, the author also recognises that the task is not an easy one, for the SME has not only to create an internal culture that is capable of embracing relationship marketing but one that also enables it to act in an entrepreneurial fashion. Despite these challenges the author will capitalise on the research findings to develop a framework for successfully adopting relationship marketing and entrepreneurial behaviour, to assist SMEs to overcome the hurdle of high failure rate amongst SMEs. The research has focused on the business services industry, since this sector is experiencing the highest growth. In the main this sector covered printing, marketing services and computer services, and so would be offering clients both a pure service and a product / service mix. Additionally this sector because of its service nature would have a high contact with its customer base. A sampling frame was developed that resulted in identifying 102 SMEs in West Yorkshire (UK) that met the criteria for selection. An initial quantitative survey was administered that provided statistical evidence that entrepreneurial SMEs had a greater relationship marketing orientation. The results from the survey were further investigated through in-depth semi structured interviews to reveal a richer picture of the phenomenon.
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Herlin, Malin, Adrian Mårtensson, and Christoffer Nydahl. "Tjänsteinnovationer inom sista milen - En studie av konsumenters inställning till crowdsourcing, paketskåp och smarta lås." Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-24035.
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Det ständigt växande e-handelssegmentet ställer helt nya krav på transporter inom sista milenleveranser. Sista milen är ofta förknippad med negativa externaliteter som buller, trängsel ochutsläpp och dessutom låg kostnadseffektivitet. Sista milen är därför en del i logistikkedjan somhar stor förbättringspotential. Det har därför på senare tid uppkommit en del innovationer inomsista milen som ska kunna öka effektiviteten och minska de negativa externaliteterna.I denna studie har vi, med hjälp av virtuella fokusgruppsintervjuer, undersökt åtta individersinställning till tre olika innovativa leveransmetoder; crowdsourcing, paketskåp och smarta lås.Vi har även undersökt vad det är som påverkar denna inställning och antagandet av dem, samt vilka förväntningar som individerna har på nya leveranssätt. Till vår hjälp har vi bland annat haft teori kring hur individer antar nya innovationer, vad en tjänsteinnovation är samt tidigare forskning om våra undersökta leveranssätt. Fortsättningsvis har vi även haft teori kring upplevd risk och vad som skapar värde för kunder. Med hjälp av dessa teorier kunde vi i analysen besvara våra frågeställningar. Det visade sig att deltagarna generellt sett har en negativ inställning till crowdsourcing och smarta lås som leveranssätt. Beträffande paketskåp fanns en generellt sett positiv inställning. Det var också det leveranssätt som många deltagare provat tidigare. De är generellt sett nöjda med de leveranssätt som redan existerar och därför är intresset för innovativa leveranssätt inte så stort. Vid diskussioner gällande samtligaleveranssätt fördes resonemang kopplat till värde och risk. Beträffande både inställningen tillinnovationerna och förväntningarna på dem uppfattar vi det som att relativa fördelar,komplexitet och kompatibilitet spelar stor roll vid antagande av innovationer. Även recensioneroch “word of mouth” har visat sig spela in.A continuously growing B2C e-commerce sector creates new challenges and a differentdemand in the transport sector, especially in the final step of a logistic supply chain - the lastmile delivery. Furthermore, the last mile is also known as the least cost effective part of alogistic chain as well as the part that is associated with negative externalities like congestion,air pollution and noise pollution, especially in urban areas. Considering this, the last mile is apart with high potential of improvement. This is also why last mile delivery innovations arestarting to show up on the market.With the help of virtual focus group methodology, we have in this study aimed to investigateeight people’s attitude towards three last mile delivery innovations; crowdsourcing, parcellockers and smart locks. We have studied things that can have an affect on this attitude and the adoption of innovations, but also what expectations the customers have on last mileinnovations in general. To be able to analyze our data, we have used a variety of theories,including Diffusion of innovations theory, and theories regarding customer value, risk andservice innovation. Regarding our three service innovations, we have also included previousresearch concerning those.Our research showed a negative attitude towards crowdsourcing and smart locks, and a positive attitude towards parcel lockers, which also was the innovation that a lot of our participants had tried. In general, all participants were satisfied with existing delivery methods, why the motivating factors for using the innovations are few. Discussions regarding customer value and risk were influential in our results. We also found mutual factors in what affects attitude and expectations, factors like complexity, compatibility and relative advantages. Furthermore, reviews and word of mouth also seem to have an affect on their attitude towards the innovations.
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Barima, Oliver K. B. "An examination of the critical variables in the use of the virtual concept in construction value delivery." Thesis, View the Table of Contents & Abstract, 2006. http://sunzi.lib.hku.hk/hkuto/record/B37133172.
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Calafiore, Monica. "Il marketing assicurativo nei mercati B2B." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2017.
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Il seguente elaborato di tesi si pone come obiettivo l’analisi del marketing assicurativo con particolare focus al mercato B2B (Business to Business). Per fare ciò si è partiti da un’analisi generale del mondo assicurativo fino ad arrivare all’analisi di tre casi di studio, relativi alle compagnie Allianz, Generali e Unipol. Per completare il quadro di riferimento è stato analizzato il canale distributivo delle compagnie, rappresentato da agenti e broker.
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zhu, yue. "Applying lean philosophy to the redesign of service delivery process : A case study in the telecommunication industry." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-101938.
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Lean is an umbrella term for a powerful combination of techniques to maximize customer value by minimizing waste and achieving continuous flow through a sustainable culture of continuous improvement. The term ―lean is used in the U.S. for what was originally created as the "Toyota Production System" by the Japanese carmaker. It is so fashionable since it was born that it’s been widely used in the manufacturing industry during the past decades all over the world. No matter in the opinion of insiders or outsiders, this is a magical word stands for discovering and eliminating discreet wastes, reducing resources requirement and time demand for production, making the manufacturing process efficient and cost effective and eventually building the sustainable competitive advantage of the organization. There’s already a world of books discussing the implementations. But as for the service delivery process, especially within the telecom industry, there’s no qualitative research carried out to check the validation of lean tool yet. Most researchers still remain on the theoretical level, arguing and debating on the applicability. The objective of this research is to fill in this research niche, check the possibility of using lean tool, naming VSM, to study and redesign the service delivery process in a qualitative way. The research question comes to how to apply the tool in a qualitative way and exam the both sides of the coin. The author investigated on the service delivery process performance in the Business-As-Usual projects and the key performance indicators of the case company business unit to find out any inconsistencies. One of the powerful lean tools - VSM is used step by step, node by node to identify existing discreet wastes. Based on the lean philosophy and literature reviews, potential possible improvements are proposed to eliminate the wastes, afterwards an ideal new VSM is created, with which it is able to dramatically reduce the resources required to seize customer value, satisfy the same amount of customer demand, increase customer satisfaction, make the company focusing on continuous improvement, and in the end move the company to a higher position in the field with stronger competence to win more market share. This research work is conducted as a single case study under the lean philosophy by collecting and studying qualitative data using various semi-structured interviews and archival data analysis. Six applicable solutions to lead the organization lean is proposed, and based on which, a brand new Optimization Focus Matrix is introduced to have a broader applicability. Possible benefit, difficulties in implementation and potential risks are also presented. The thesis ends with conclusion, answer to the research questions and discussion on the thesis limitation & future research direction.
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Raaby, Ragna, and Jenny Hammar. "Logistikflöden i möbelföretag med distribuerad tillverkning." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-31069.
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Purpose – The practical purpose of the study is to find an efficient logistics solution that takes in to consideration the cost, delivery performance and delivery quality for a furniture manufacturer. To fulfil the purpose three objectives have been formulated: To map a furniture manufacturer’s logistics flows and identify any potential wastes. To present an efficient logistics solution for a furniture manufacturer operating in the Nordic countries. To investigate the effect of outsourcing on delivery performance and delivery quality for a furniture manufacturer. The academic purpose of the study is to investigate if existing theories in Lean and value stream mapping can be applied to logistics flows to map and improve efficiency. This is fulfilled by achieving the first two objectives stated above. Method – In order to achieve the purposes literature studies have been conducted in order to give a theoretical background on the subject. A case study was conducted in order to test the theories against empirical data gathered at a furniture manufacturer. The empirical data was gathered by interviews and document studies. Findings – The furniture manufacturer’s logistics flows were mapped and evaluated using an improvement model from the Lean theory. The mapping identified a number of wastes and areas of improvement. A future state with a more efficient flow could then be stated. In order to implement the future state some logistics activities may need to be outsourced to a third party. By using evaluation tools a supplier may be selected without negative impact on delivery performance or delivery quality. Implications – The study has shown that methods for value stream mapping can be used in more areas than practiced today. By using Lean tools companies can identify wastes within their logistics processes and thereby achieve a more efficient management. Limitations – The scope of the study is relatively limited and for a more generalisable result additional flows at the studied company as well as other companies would have to be studied. When mapping logistics flows at international corporate groups a common strategy for streamlining flows is important already at the beginning of the improvement. The study was conducted at a distribution centre in Sweden and no consideration was taken to other parts of the group. Transports has traditionally been regarded as a non-value adding activity but in order to conduct the study transports had to be defined as value adding since distribution of products is necessary.Syfte – Studiens praktiska syfte är att finna en effektiv logistiklösning som tar hänsyn till kostnader, leveransprecision och leveranskvalitet för ett företag inom möbelbranschen. För att uppnå syftet har tre delmål formulerats: Att kartlägga ett möbelföretags logistikflöden och identifiera eventuella slöserier. Att ta fram en effektiv logistiklösning för ett möbelföretag med tillverkning i nordiska länder. Att utreda påverkan på leveransprecision och leveranskvalitet vid outsourcing av logistikverksamhet hos ett möbelföretag. Studiens akademiska syfte är att undersöka om befintliga teorier inom Lean och värdeflödesanalys kan tillämpas för att kartlägga och förbättra effektiviteten i logistikflöden. Detta uppfylls genom att uppnå de första två delmålen formulerade ovan. Metod – För att uppnå syftena har litteraturstudier använts för att lägga en teoretiskt grund inom ämnet. Vidare genomfördes en fallstudie för att testa teorierna mot empiri insamlad hos ett fallföretag inom möbelbranschen. Empirin bestod av intervjuer och dokumentstudier. Resultat – Fallföretagets logistikflöden kartlades och utvärderades med hjälp av en förbättringsmodell från teorin. Kartläggningen visade på ett antal slöserier och förbättringsområden i flödet. Ett önskat framtida läge med ett effektivare flöde kunde därefter ritas upp. För att kunna genomföra det önskade framtida läget kan vissa logistikaktiviteter behöva outsourcas till en tredje part. Genom att använda verktyg för utvärdering kan leverantör väljas utan negativ påverkan på leveransprecision och leveranskvalitet. Implikationer – Studien har visat att metoder för värdeflödesanalys kan användas inom fler områden än vad som görs idag. Med hjälp av de verktyg som finns inom Lean kan företag synliggöra slöserier inom sina logistikprocesser och därmed få en mer effektiv hantering. Begränsningar – Studiens omfattning är relativt begränsad och för ett ännu mer generaliserbart resultat skulle fler flöden hos fallföretaget samt hos andra företag behöva studeras. Vid kartläggning av logistikflöden hos internationella koncerner är en gemensam strategi för att effektivisera flödena viktig redan vid starten av förbättringsarbetet. Studien är genomförd vid en logistikcentral i Sverige och hänsyn har inte tagits till övriga delar i koncernen. Transporter har i klassisk värdeflödesanalys betraktats som en icke värdeskapande aktivitet men för att kunna genomföra studien har de behövt lyftas till att vara en värdeskapande aktivitet som är nödvändig för att distribuera företags produkter.
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Gevriye, Marlene. "Assessing Factors That Affect Successful Achievement of IT governance Goals." Thesis, KTH, Industriella informations- och styrsystem, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-81415.
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In today’s dynamic and often unstable business environment, Information technology (IT) and how IT is controlled has become pervasive due to the high dependency of IT within organizations. The IT-investments are increasingly becoming more important within the overall budget for many organizations today and are distributed all over the organizations. This dependency requires the importance of aligning between IT units and how the strategy for business direction can be realized. Thus, the alignment between IT and business is the primary goal of IT. A clear and well-defined structure of what factors affect the organization to ensure control over IT is utterly important. Today, no straightforward structure of factors to ensure successful achievement of IT governance goals within organizations exists. This thesis aims to assess and analyze the importance of IT governance factors to successfully achieve IT governance goals. The survey data gathered from 40 IT governance experts are presented in this thesis. The results show that there exist differences on how factors affect, with factors concerning the boards’ responsibility being the most important and critical factors for successfully achieving IT governance goals. This thesis also identifies and discusses some of the factors that may be less important and hence seldom prioritized within organizations.
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Vizcarra, Osben, Fernando Sotelo, Carlos Raymundo, and Francisco Dominguez. "Model for Improving Post-sales Processes Applying Lean Thinking to Reduce Vehicle Delivery Times at an Automotive Company." Springer Verlag, 2020. http://hdl.handle.net/10757/656136.
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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.This paper proposes the application and implementation of the lean thinking methodology at a company dedicated to selling vehicles, spare parts, and post-sales services. For these purposes, tools such as process maps, flowcharts, indicators, system layout planning tools, and 5S implementation are used, supported by training sessions for process participants. As a result, customer complaints were reduced by 0.13% per month, and the number of work orders handled by the site increased by 0.38% per month. Moreover, a 0.32% increase in man/hour productivity was reported, leading to a 44.32% decrease in Duster vehicle delivery times.
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Mohan, Deepak S. M. Massachusetts Institute of Technology. "The evolving value chain in the television industry : changes in pay TV delivery and its implications for the future." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90718.
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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2014.Cataloged from PDF version of thesis.
Includes bibliographical references (pages 70-74).
This report studies the television industry in the US, and the changes that have taken place in the industry in the last decade. Specifically, it looks at episodical TV content delivery and consumption - excluding movies, sports and live programming. The study uses 2005 as a reference point, marking the end of the pre-online video era. The industry followed a "content push" model, with channels programming the content for viewers based on their understanding of viewership, timings and preferences. The study shows that the large cable TV operators enjoyed the maximum value capture in the industry. This business had a high barrier for entry due to the expensive dedicated video delivery infrastructure, and this barrier prevented new entrants into the field. Following this, a study of the current state of the TV industry is done. Online video delivery has removed the high barrier for entry, and new entrants providing Internet Protocol Television (IPTV) and Over The Top (OTT) video have entered the field. Netflix, which provides OTT video, has more subscribers than any other pay TV provider. In parallel, video consumption has become more individualized and pull-based - largely due to growth of mobile consumption devices such as smartphones and tablets. Based on the study, the major changes and the underlying drivers of these changes are identified. Analyzing these drivers further, the following implications and opportunities are presented. i. Growth of "Over the Content" (OTC) services to connect people better with on-demand content. ii. Growth of new measurement technologies for online video consumption. iii. Continued pressure against bundling, resulting in more atomized content offerings. iv. Upward integration in terms of industry activities, by the delivery companies. v. Potential downward OTT offerings by the major networks. vi. Risk of avalanche decline in traditional cable subscribers.
by Deepak Mohan.
S.M. in Engineering and Management
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Myers, Robert A. "Engineering Healthcare Delivery: A Systems Engineering Approach to Improving Trauma Center Nursing Efficacy." Wright State University / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=wright1482419145222356.
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Sousa, George. "Impact of Alternative Flow Control Policies on Value Stream Delivery Robustness Under Demand Instability: a System Dynamics Modeling and Simulation Approach." Diss., Virginia Tech, 2004. http://hdl.handle.net/10919/29142.
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This research explores the effect of proposed management policies and related structures on the dynamics of value streams, particularly under demand instability. It relies on methods from the systems thinking and modeling literature and was designed to fulfill three main objectives.
Objective 1: Provide insight into the causes of problematic behavior in traditional value streams. Objective 2: Identify modes of demand behavior suitable for pull-based systems operation.
Objective 3: Propose and test alternative value stream management policies and structures.
The achievement of objectives 1 and 3 required the fulfillment of both a hypothetical and a real case. The hypothetical case was designed to describe the problem and improvement alternatives in generic terms, whereas the real case served to contextualize the main generic modeling elements in a real world situation, thus serving as an illustrative example.
The research approach was one based on system dynamics modeling and simulation methodologies that reflect the scientific method. Three alternative policies were created and tested.
Policy 1: a decision rule for altering the number of kanbans in circulation at the protective decoupling inventory during production cycles. Policy 2: a decision rule for defining the amount of demand to include in value stream schedules. Policy 3: a decision rule for setting a purposefully unbalanced downstream production capacity.
The results suggest a benefit from the combined use of Policies 2 and 3 in the face of sudden demand peaks. Policy 1 is expected to provide minor benefits but also significantly increase the risk of upstream instability and therefore its use is not recommended. This study provides a causality perspective of the structure of value streams, and gives enterprise engineers new insights into the state-of-the-art in value stream design.Ph. D.
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Campos, Norma Viviana. "Encouraging technology transition through value creation, capture and delivery strategies : the case of data link in the North Atlantic airspace." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/58270.
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Thesis (S.M. in Technology and Policy)--Massachusetts Institute of Technology, Engineering Systems Division, Technology and Policy Program, 2009.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 146-151).
This thesis studies the problem of data link in the NAT under a technology transition framework of value creation, capture, and delivery. Creating value through a new technology, such as data link, refers to designing competitive value propositions for stakeholders. Capturing value means recovering an investment in a technology through the value it creates. Delivering value refers to developing policies and business strategies to enable value capture. Realization of these concepts is necessary to guarantee technology transition. Data was gathered from a survey of the two major stakeholder groups in the NAT, commercial operators and ANSPs. The survey covered five major research areas: 1) Perceived operational and coordination inefficiencies; 2) Opportunities to improve service; 3) Current and projected data link equipage and infrastructure in the NAT; 4) Value distribution of data link costs and benefits; and 5) Potential policy strategies to encourage data link adoption. The study found that data link creates value for stakeholders through an understanding of the evolution of technology and stakeholder needs. Fuel penalties associated with flying suboptimal flight levels and routes is the largest inefficiency in the NAT. Data link, particularly through the FANS system, is seen as the enabling technology to improve efficiency of operations. Reducing separation is the data link application most valued by stakeholders.
(cont.) Coordination and harmonization issues threaten to limit the value created. Data link diffusion (airborne equipage and ground infrastructure) is not always guaranteed as a result of value created due to improvements in technical performance. Value capture is limited due to unbalances in the distribution of data link costs and benefits. So far, data link operational benefits have been significant but have not yet translated into economic benefits given that such applications have not been implemented in the NAT. Delivering value from data link is more than balancing costs and benefits. Uncertainty in a number of issues needs resolution before the value created through data link could be fully captured and delivered. A combination of operational, financial and regulatory schemes may be necessary to leverage costs and benefits and ensure successful data link value delivery to all stakeholders.
by Norma Viviana Campos.
S.M.in Technology and Policy
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Barzola-Cisneros, Víctor, Jose Calderon-Tirado, Gino Viacava-Campos, and Daniel Aderhold. "Production model to increase productivity and delivery compliance in the peruvian textile sector by applying value stream mapping, 5s and flexible production systems." Springer, 2021. http://hdl.handle.net/10757/656024.
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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.The Peruvian textile industry is a highly competitive market and is one of the main economic engines of the country. The sector provides more than 463 thousand jobs and represents 7.4% of the GDP. Most of the companies, mostly family businesses, do not have enough knowledge to implement a management model according to productivity standards and expected level of service. This article proposes a production model for the clothing industry based on Lean management, combining SIPOC, VSM, 5S techniques and a production system to increase profitability in the short term and make it sustainable in time. The model is validated by a case study in a representative company of the sector. The proposed activities were monitored through the study of work indicators, in which the results indicate an increase in productivity by 59% and the fulfillment by 48%.
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Mercado, Angel, Hervin Vargas, Edgardo Carvallo, and Carlos Raymundo. "Proposal to optimize the flow of preparation and delivery of vehicles to dealers based on the Lean methodology." Latin American and Caribbean Consortium of Engineering Institutions, 2019. http://hdl.handle.net/10757/656262.
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Currently, there is a monthly breach with its vehicle delivery policy. This policy refers to said company, it refers to a minimum of 92% of units towards the points of sale. However, in the last quarter of 2017 and the semester of 2018, it has only been met from 82% to 90%. These are 5% -10% that have not come to meet in each month, but also directly to the profitability of the company. On the one hand, storage costs are increased by each car that does not arrive or dissatisfaction is generated by the customer, this is the problem of 3 main causes, which is the installation time of radios, installation of alarms and more vehicles that are not served in the damage assessment area. As a root cause, we have the first, since, on the one hand, a bottleneck is generated by the lack of car attention and, on the other hand, represents 20% of the monthly sales of the case study, For what needs to be done to reduce this bottleneck and increase the capacity of the vehicles in this area, the damage is detailed, two lines of evaluation are carried out. This type of triage, we ensure a standardized work, since there was a group of vehicles waiting with different types of damage in the same operating line. Also, the delivery of vehicles on time is improved to 95% and the times of the areas of installation of radios, installation of alarms and damage assessment are reduced by 42.85%, 51.42% and 50% respectively.
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Soufivand, Mona. "Enhancement of tourism service delivery performance through value co-creation: A system dynamic approach : Case Study: Cultural heritage sector in Sicily." Thesis, KTH, Industriell produktion, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-118826.
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Value co-creation is shown to play a prominent role in performance improvement in various sectors ranging from manufacturing to service. However, its role in creating value and consequently improving the performance of service in tourist sector has not been investigated in the literature. In order to bridge this gap, this thesis builds models aiming at developing a tourism engagement based value co-creation mechanism. It targets to improve cultural heritage sector performance in terms of service delivery system. Considering a specific case study, Sicily in Southern Italy, the developed models intend to address the tourist’s service delivery experience design. Moreover, we aim to realize the potential problems and clearly understand the relations of causal factors within the cultural heritage sector through engaging tourists and private sector. This engagement is basically governed through getting feedback and ideas from tourists. The modelling tool used is system dynamics (SD). SD has been widely used in various fields where there are complex relationships and interactions among various actors, which are hard to analyse. Proven to be a powerful tool in analysing dynamic systems, we also employ this methodology for our analysis. Although system dynamics has been applied to a wide range of problem domains, using it in co-creating value within service delivery design especially in tourism sector is relatively new and is considered one of the main scientific contributions of this study. One of the main advantages of SD is that it provides us with the opportunity to analyse the impacts and consequences of different policies and also the sensitivity of the system to these policies and parameters of the problem. In other words, this remarkably helps policy makers and service providers to mainly avoid the failures of policies and standards and strive for applying more efficient policies. The benefits of using this approach in the tourist sector are twofold. On the one hand it would lead to more satisfied tourists and on the other hand governmental and non-governmental financial resources would be allocated to the different part of the service supply chain more effectively. Given the current economic situation of Italy and its facing scarce financial resources, we need to be extremely careful to consume those resources in an effective and efficient manner. Having this in mind, our models formulate various policies that give different priorities to investment options in various areas within tourism sector including IT, human resource, infrastructure and HR skills. Using the SD simulation models we can analyse the impacts of these policies and based on the output of the models make recommendation. The main result of this thesis suggests that incorporating a value co-creation through engagement of tourists, ideation, would enable policy maker to stay in line with tourists needs and invest in accordance with their wants which leads to significant improvement in quality of the service offered to tourists. By way of the results of implementing different policies, proves that the first policy which exactly has been set in line with tourist needs is the most influential one.
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Ornstein, Charlotte, and Karin Sandahl. "Coopetition and business models : How can they be integrated, and what effect does it have on value creation, delivery and capture?" Thesis, Umeå universitet, Företagsekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-105963.
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Technological innovations and development have caused rapid changes in the business environment. These changes have forced firms to change in the way they do business and operate. Two industries that are affected by these changes are the telecommunication industry and the information technology (IT) industry. Here, it is no longer possible for firms to operate completely individually, and many firms are pushed to engage in so called coopetition, which is cooperation with both vertical and horizontal competitors. As a consequence of the environmental changes, firms’ business models also need to change. They need to find new ways to create and deliver value that meet customer demand, and to capture a fair portion of that value from customers. We have found a connection between coopetition and business models, since value creation and value capture is central in both concepts. Previous research has however only touched the connection between coopetition and business model, and literature still lack research on this new subject. The research gap has led us to formulate the following problem definition: How can coopetition and business models be integrated, and what effect does it have on firms’ value creation, delivery, and capturing? With this problem definition the study has three purposes. Firstly, the study aims to find how coopetition and business models can be seen and understood through the lenses of each other. Secondly, how such integration can lead to that the complex nature of coopetition can be managed more appropriately. Thirdly, create an understanding for what effects coopetition and business models can have on value creation, delivery, and capturing when integrated. As the aim with this degree project is to develop a deeper understanding for this connection, we have chosen to do a qualitative study. We have conducted interviews with participants from seven different firms. In order to complement the theoretical framework we have held an expert interview with Professor Devi Gnyawali. The analysis has led us to the conclusion that coopetition and business models are connected in more ways than is admitted in the literature today. We have found that coopetition and business models are not only connected in value creation and value capture, but also in value delivery. We can also conclude that it is important to develop principles in the business model of when, why, and how to engage in different forms of coopetition to better manage it. This can have a positive influence on value creation, value delivery and value capture.
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Ajegunma, Solomon, Zakaria Abdirahman, and Hassan Raza. "Exploring the governance of IT in SMEs in Småland." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Informatik, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18654.
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With many research available on IT governance, this research differs from most of them due to its delimitation. The focus of this research lies in the two domains of value creation and performance measurement. Furthermore, the area of research has been small and medium Enterprises located in the area of Småland, Sweden. Brisebois, Boyd & Shadid (2001) gave us the following definition of IT governance: “How those persons entrusted with governance of an entity will consider IT in their supervision, monitoring, control, and direction of the entity. How IT is applied will have an immense impact on whether the entity will attain its vision, mission, or strategic goal.” An objective of IT governance is to align the IT resources of an enterprise in a way that it fast-tracks the business priorities of the enterprise and assures that the investments in IT generates business value and that the IT is performing to its expectations. The research questions and the outcome of this research paper sheds light on the challenges of both value creation and performance measurement within the SMEs, but it also showcases what the driving forces of IT value creation are and which benefits arise from measuring the IT performance within the SMEs. Through semi-structured interviews with four SMEs, based in the region of Småland, numerous amounts of challenges and driving forces for IT value creation and challenges and benefits to measuring IT performance have been extracted. Based on the extracted information from the interviews, an analysis and a conclusion have been formed by the authors. In the end, the authors provide their thoughts for suggestions for further work and how all of this contributes to the field of Informatics.
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Roberticchio, Andrea Mariano. "Riorganizzazione del processo di produzione di oleodinamica semplice mediante strumenti di Lean Production e Delivery KPI: il caso Fonderie di Montorso." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2021.
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Il presente lavoro di tesi è stato sviluppato durante un progetto di tirocinio svolto presso l’azienda Fonderie di Montorso spa, nella sede di Montorso Vicentino.
L’obbiettivo di tale lavoro è quello di arrivare all’implementazione in suddetta azienda degli strumenti e delle metodologie Lean, per garantire maggiore competitività e livelli di produzione ottimale. Vengono analizzate le logiche Lean utilizzate in ambiente manifatturiero, con particolare riferimento all’implementazione di tali metodologie nel settore di produzione di ghisa dell’azienda Fonderie di Montorso spa.
Tramite l’applicazione dello strumento della Value Stream Mapping, viene effettuata un’analisi dei flussi informativi e dei materiali, andando a costruire una situazione attuale dei processi ed individuarne le criticità. Successivamente viene sviluppato un Future State grazie all’utilizzo di metodologie della Lean Production che permettono di migliorare i tempi di attraversamento, garantire una migliore progettazione dei processi, migliorare il flusso informativo e la gestione degli ordini.
La sfida affrontata è stata quella dell’applicazione della filosofia Lean in un contesto molto particolare legato a diverse variabili di processo e modalità operative caratteristiche del settore, il tutto finalizzato a soddisfare una domanda di mercato sempre più variabile nelle quantità e nelle tempistiche.
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Ingelstedt, Henrik, and Adrien Martinez. "Förbättrad logistikstruktur inom Otis reservdelshantering : Hur en tillverkare av transportsystem kan uppnå en kostnadseffektiv ökning av leveransservicenivån mot kund genom en förändrad logistikstruktur." Thesis, KTH, Industriell produktion, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-118562.
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Detta examensarbete utfördes på Otis AB, en global tillverkare och underhållare av hissar, rulltrappor och rullband. Arbetet behandlar företagets reservdelshantering och de processer och rutiner som följer av denna. Otis genomförde under hösten 2010 en storskalig kundundersökning som visade att företaget inte lever upp till uppsatta mål rörande kundtillfredsställelse. Företaget har i sin strävan att öka kundernas tillfredställelse insett att en ökning av leveransservicen, den service ett företag kan erbjuda sina kunder vid leverans av varor och tjänster, är nödvändig. Detta är något som företaget tror kan uppnås genom en förändring av den nuvarande reservdelshanteringen. Examensarbetets huvudmål är således att genom att utforma en ny kostnadseffektiv reservdelshantering uppnå en ökning av den leveransservice som Otis kan erbjuda sina kunder. Det underlag som krävdes för utvecklandet av denna rapport har till viss del inhämtats från intervjuer och möten med personer anställda vid Otis Stockholmskontor i Solna. Ett annat viktigt underlag för studien är den statistiska information som gått att inhämta från Otis samt dess huvudsakliga underleverantörer rörande företagets verksamhet. Vidare har utförliga empiriska studier utförts kring de aktiviteter som ingår i företagets nuvarande reservdelshantering. Som ett komplement till dessa studier har passande litteratur använts, litteratur som ligger till grund för både de praktiska och teoretiska studierna. Analysen resulterade i två alternativa logistiska strukturer för företaget. Dessa alternativa logistikstrukturer utvärderades utifrån leveransservice samt kostnadskonsekvenser för att i slutändan kunna jämföras med varandra samt med det nuvarande logistiksystemet. Det ena alternativet består av en intern lagerföring av reservdelar i företagets lagerlokaler i Solna samt Älvsjö medan det andra består av en intern lagerföring av reservdelar i hissmontörernas servicebilar. Av dessa alternativ rekommenderar vi Otis att implementera lagerföring av reservdelar i hissmontörernas servicebilar. Båda de framarbetade logistikalternativen resulterar i en ökning av Otis leveransservicenivå samt i reducerade logistikkostnader jämfört med dagens situation. Båda alternativen har potential att uppnå en liknande leveransservicenivå men där en lägre totalkostnad kan uppnås vid lagerföring i hissmontörernas servicebilar. Detta i kombination med att den övergripande strategin inom organisationen underlättar för en implementering av alternativet med lagerföring av reservdelar i hissmontörernas servicebilar har legat till grund för vår rekommendation.This thesis was conducted at Otis AB, a global manufacturer and service provider of elevators, escalators and travelators. The thesis deals with the company's spare part handling and the processes and procedures resulting from this. Otis conducted in the autumn of 2010 a large-scale customer survey which showed that the company did not live up to set targets concerning customer satisfaction. The company has in its struggle to increase customer satisfaction realized that an increase in delivery service, the service a company can offer its customers upon delivery of goods and services, is necessary. This is something that the company believes can be achieved by a change in the present spare part handling. The thesis main objective is therefore to design a new cost-effective spare part handling to achieve an increase in the delivery service that Otis can offer its customers. The material required for the development of this report has partially been collected from interviews and meetings with employees at Otis office in Stockholm. Another important basis for the study is the statistical information that has been obtained from the company and its main subcontractors. Moreover, detailed empirical studies have been conducted around the activities involved in the present spare part handling. To complement these studies suitable literature has been used as the basis for both the practical and theoretical studies. The analysis resulted in two alternative logistics structures for the company. These logistics structures were evaluated based on delivery service and cost implications to ultimately be compared with each other and with the existing logistic system. The first alternative consists of internal holding of spare parts in the company's warehouses in Solna and Älvsjö while the second consists of internal holding of spare parts in the elevator mechanics’ service cars. Of these alternatives, we recommend Otis to hold spare parts in the service cars. Both logistics alternatives result in an increase of Otis delivery service and in reduced logistics costs compared to today's situation. The alternatives have the potential to achieve similar delivery service but a lower total cost can be achieved by holding spare parts in the mechanics’ service cars. This fact, combined with an overall strategy of the organization that facilitates an implementation of the alternative consisting of holding spare parts in the mechanics’ service cars have been the basis for our recommendation.
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Metzger, Joachim [Verfasser], and O. [Akademischer Betreuer] Terzidis. "Value Delivery Architecture Modeling: A new systematic approach to business modeling, implemented and tested in the electric mobility domain / Joachim Metzger ; Betreuer: O. Terzidis." Karlsruhe : KIT-Bibliothek, 2017. http://d-nb.info/1149522119/34.
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Orchel, Katharine Anne. "'Value added'? : faith-based organisations and the delivery of social services to marginalised groups in the UK : a case study of the Salvation Army." Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/33193.
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This thesis explores the ways in which Christian faith ‘adds value’ to the ‘carescape’ and ‘caringscapes’ of statutory hostels for people experiencing homelessness in the United Kingdom. The ways that a distinctively Christian organisational ethos is created and experienced through the material, regulatory and performative dimensions of space, place and subjectivity, are explored through a case study of the Salvation Army’s contemporary statutory accommodation services for single homeless people. Drawing upon Cloke’s notions of ‘theo-ethics’ and Conradson’s concept of ‘therapeutic landscape experience’, the links between spirituality, care and ‘value added’ are examined from the perspective of staff, volunteers and service users. This analysis extends the debate on the potential for faith-based organisations to make a distinctive and valuable contribution to care for people experiencing homelessness, by foregrounding the spiritual and emotional dimensions that texture these organisational landscapes of care. A feminist epistemological approach is taken to illuminate the nuances of care-giving and care-receiving, with particular attention paid to the emotional and spiritual sensitivities underpinning social interactions, and how these dimensions are perceived, narrated and experienced from a variety of perspectives. Using an ethnographic methodology, this study involved the undertaking of 91 semi-structured interviews, a six-week period of participant observation in a specific Salvation Army Lifehouse, and attendance at four professional social service and chaplaincy conferences run by the Salvation Army UK. The research findings suggest that Christianity adds value to these institutional spaces of care in a highly nuanced way, dependent on one’s subjectivity. A second observation is that the potential for faith to add value within statutory arenas of care for the homeless is being compromised due to the pressures associated with the incumbent neoliberal contract culture within which Lifehouses are embedded. A third contribution concerns the potential for a faith-based organisation to act as a crucible for the emergence of postsecular rapprochement: it is suggested that an intersectional approach to analysing this socio-spatial process is necessary, due to the strategic role that gender, age, sexuality and race were revealed to play in fostering, or dissipating, the affective relationships that underpinned fragile moments of rapprochement.
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Flores, Rabines Lourdes Milagritos, Rivera Junior Anthony Parián, and Martínez Max Saúl Ponce. "Aplicación del Target Value Desing y el Integrated Project Delivery en la etapa de planificación y ejecución de proyectos de construcción en el Perú." Master's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2017. http://hdl.handle.net/10757/622822.
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En la actualidad el Perú atraviesa una etapa de crecimiento económico acelerado en comparación a otros países latinoamericanos, no obstante, hasta hace unos años el crecimiento económico anual, reflejado en el índice del Producto Bruto Interno (PBI), era mayor. Lo anteriormente mencionado se debe en gran medida al crecimiento lento de los principales mercados emergentes a nivel mundial y al receso en el sector construcción.
Respecto al último sector en mención, el escenario es crítico en los dos últimos años referenciado en la disminución del consumo de cemento y la reducción del avance físico de obras debido a la menor inversión del gobierno nacional. Lo anterior se agudiza con las trabas actuales para la ejecución de obras públicas ligadas a los problemas de corrupción.
En contraste a lo aludido, es imperioso, ante la expectativa del restablecimiento del dinamismo de las obras estatales, el impulsar la inversión en el sector privado. La inversión privada radica en la construcción de centros comerciales, edificios corporativos y edificios de viviendas.
No obstante, con el fin de promover la inversión de los capitalistas privados es imprescindible brindar un panorama positivo basado en índices de rentabilidad y confianza que permitan un mayor retorno de la inversión a nivel corporativo reflejado en los resultados de cada proyecto de construcción.
A fin de obtener dichos resultados en los diferentes proyectos es imperioso aplicar enfoques de gestión que otorguen beneficios a nivel de costos, plazos,
calidad y sostenibilidad. Entre estas encontramos a Lean Construction y al Integrated Project Delivery (IPD), que inciden en un proyecto desde la concepción hasta la etapa de entrega y uso por parte del cliente. Lean Construction es una filosofía conocida y puesta en práctica por diferentes profesionales en el Perú, sin embargo la gran mayoría de profesionales limita su aplicación al uso de la herramienta Last Planner en la etapa de ejecución. El caso del IPD, a diferencia de Lean Construction, no tiene el mismo posicionamiento a nivel de aplicación en el país. El IPD tiene como principal soporte a la filosofía Building Information Modeling (BIM). El término BIM, al igual que Lean Construction, es aplicado por un alto índice de profesionales del sector en las diferentes fases de un proyecto, empero en muchas circunstancias su uso es limitado a la aplicación del software del modelamiento Revit Autodesk.
El presente trabajo de investigación desarrolla el marco teórico del Target Value Design (TVD), el cual es un enfoque de gestión desarrollado por el International Group for Lean Construction (IGLC). El TVD transforma las necesidades, valores y requisitos principales de un producto a los criterios de diseño para su definición agregando valor al producto y minimizando los desperdicios del proyecto. De igual manera desarrolla el marco teórico del Integrated Project Delivery (IPD), que es un sistema de gestión que propone la integración de los interesados (cliente, diseñadores, contratistas, proveedores y otros) desde la etapa de concepción del proyecto con el fin de mejorar la constructabilidad del proyecto a través de BIM y reducir la variabilidad.
Con el fin de mostrar los beneficios de los sistemas de gestión desarrollados en comparación a los sistemas de gestión tradicional, la presente tesis desarrolla aplicación de los sistemas en mención ejemplificando sus principales herramientas y pilares durante las fases de definición, diseño y planificación de un edificio de oficinas corporativas de 20 pisos y 11 sótanos en la ciudad de Lima.
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Caiuli, Lorenzo. "Analisi sull'adozione di un nuovo ERP da parte di un'azienda leader nella produzione di macchine per la lavorazione del legno." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2016.
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Il lavoro che segue si inquadra nella mia esperienza personale di tirocinio svolta presso Deloitte, multinazionale leader nell’ambito della consulenza. Il tirocinio nella sua intera durata si è incentrato sulla trasferta presso la sede centrale dell’azienda cliente SCM di Rimini, gruppo che si distingue nel settore della produzione di macchine per la lavorazione del legno. Il fulcro di questo lavoro consiste nell’analizzare il progetto di implementazione di un nuovo Erp. La mia tesi si articola in tre macro-aree: introduttiva, centrale e conclusiva. La prima fase vede la presentazione dell’azienda cliente, corredata dalle sue principali tappe storiche Nel primo capitolo, emerge la filosofia aziendale, caratterizzata da una preminente specializzazione nell’industria del legno. Nel prosieguo viene definito il progetto nella sua fase attuativa illustrando gli obiettivi e l’ambito in cui ha luogo l’implementazione. Il corpo centrale della Tesi intende rispondere a tre quesiti che scaturiscono dalla sezione introduttiva: chi, che cosa e come. Il terzo capitolo, infatti, si configura come una breve descrizione di Deloitte. La seconda domanda trova invece risposta nel capitolo successivo, dove viene spiegato approfonditamente che cosa sia un sistema Erp, mentre l’ultimo paragrafo si incentra su quello che verrà implementato: Dynamics AX. A tale sezione ne segue una dedicata alle principali differenze tra il sistema precedente e Dynamics AX, con particolare attenzione al configuratore di prodotto. La metodologia di implementazione di sistemi ERP utilizzata nel progetto è quella dell’Enterprise Value Delivery, che viene illustrata nel sesto capitolo e soddisfa il terzo e ultimo quesito. La parte conclusiva vede passare in rassegna i vantaggi e gli svantaggi dei sistemi Erp e il Change Management necessario al fine di ottenere un buon esito in un progetto di tali dimensioni. Il mio elaborato termina con delle riflessioni sulla necessità o meno di implementare un Erp moderno.
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Castro, Valdez Camila Giuliana, and Ridia Deyna Giuliana Sir. "Atributos de las aplicaciones de comida por delivery y su relación con el valor percibido y la lealtad de marca." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/655620.
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El incremento de la tecnología ha logrado cambiar el estilo de vida de las personas, ofreciendo una gran variedad de herramientas para satisfacer sus necesidades. Una de ellas, son las aplicaciones móviles, consideradas relevantes para facilitar diversas funciones. Dentro de esta categoría, se encuentran las aplicaciones de comida por delivery, las cuales han identificado la oportunidad de mantener contacto con el cliente a través del servicio a domicilio.
El documento analizó el proceso de uso de estas aplicaciones de comida por delivery, por parte de personas que buscan un servicio sencillo y práctico mediante un tercero. Este proceso, fue analizado a través del modelo SOR, que identifica estímulos que por medio de organismos logran llegar a completar una acción en específico.
Por ello, en esta investigación se consideró la influencia de diferentes dimensiones, como el sistema de navegación, la compatibilidad del aplicativo con el usuario y la facilidad de uso del mismo. Es así, que también se tomó en cuenta la importancia de la variedad de opciones de comida que ofrece el aplicativo, generando un impacto en el valor percibido por el usuario y llevándolo al desarrollo de una relación de lealtad con la marca.
Finalmente, se identificaron los alcances y las limitaciones de la investigación. Además de la metodología basada en encuestas a 400 usuarios con experiencia y uso frecuente de las aplicaciones de comida por delivery. Esta información contribuyó con el desarrollo del estudio y con la obtención de resultados que concluyen la realización de un mejor análisis.The improvement of technology has made a change in the lifestyle of people offering a variety of tools to cover their needs. One of these tools are the mobile applications, also known as apps, which are used in very different ways depending on the need. One of these ways is the food delivery apps. Which have identified the opportunity the food services keep in touch with their clients through the delivery service. This document analyzed the process of use of these food delivery apps from people who search to get this service for a simple and practical way using a third party app. This process is analysed through the SOR model, which identifies the stimulus from organisms that get to complete certain action. In this sense, the investigation we considered the influence of different dimensions, like the navigation system, the compatibility of the app with the user and how easy it is to use. In accordance with the above, we took into account the importance of the variety of food the app offers, the impact of the perceived value from the users and transferring this to the development of a loyalty relationship with the mark. Finally, we identified the scopes and limitations of this academic project and the methodology based on surveys to 400 users with experience and frequent use of food delivery apps. This information contributes to the development of this study and obtaining results to conclude a better analysis.
Trabajo de investigación
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Ghalandar, Zehi Jalalabad Toomaj. "Design Quality in Architecture and Construction Research." Thesis, KTH, Fastigheter och byggande, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-254838.
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The issue of design quality in construction projects has long been a major concern for designprofessionals (Gann et al. 2003). The emphasis on improvement of processes in constructionin order to manage or reduce “cost, time and waste” in projects, at times has led to concernsthat the design of a building could become a matter of less importance due to such processimproving measures (Gann et al. 2003, p.319) “Design Quality” in architecture andconstruction is an ambiguous and “dynamic concept” in relation to its context, continuouslygoing through changes (Rönn 2010, p.48; Slaughter 2004).Quality itself is related to value and multiple definitions of it (Rönn 2010). It is often possiblefor both people and professionals to feel and experience design quality in buildings ratherintuitively, but to frame it in a recognizable manner has always proved challenging (Rönn2010). Essentially, human behavior apart from being influenced by the physical environmentis also influenced by the social context existing within the physical environment (Vischer2008).These challenges further extend to judgement, assessment and measurement of design quality,and setting out the relevant criteria for them (Rönn 2010, Slaughter 2004). Therefore, it’sdifficult for building designers, to structure design solutions that could guarantee theachievement of such ambiguous concept (Rönn 2010).Frågan om designkvalitet i byggprojekt har länge varit ett stort bekymmer för designers (Gannet al. 2003). Betoningen på förbättring av processer inom konstruktion för att hantera ellerminska ”kostnad, tid och slöseri” i projekt har ibland lett till en oro för att utformning ochdesign av en byggnad kan bli av mindre betydelse på grund av sådana processförbättrandeåtgärder (Gann et al. 2003, p.319) ”Designkvalité” i arkitektur och konstruktion är ett tvetydigtoch ”dynamiskt koncept” i förhållande till sitt sammanhang, som ständigt genomgårförändringar (Rönn 2010, s.48; Slaughter 2004).Kvalité i sig är relaterad till värde och flera definitioner av det (Rönn 2010). Det är ofta möjligtför både människor och yrkesverksamma att känna och uppleva designkvalité i byggnaderganska intuitivt, men att rama in den på ett igenkännbart sätt har visat sig utmanande (Rönn2010). I huvudsak påverkas det mänskliga beteendet utöver den fysiska miljön även av densociala kontexten som finns inom den fysiska miljön (Vischer 2008).Dessa utmaningar sträcker sig vidare till bedömning, värdering och mätning av designkvalitéeroch fastställande av relevanta kriterier för dem (Rönn 2010, Slaughter 2004). Därför är detsvårt för byggnadsdesigners att konstruera designlösningar som garanterat kan uppnå ett sådanttvetydigt koncept (Rönn 2010).
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WESTERLUND, GUSTAV, and DARIN BABAN. "Creating Value from Last Mile Deliveries to First Mile Recycling : A Case Study of an Urban Consolidation Center." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-299592.
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This study is a part of the HITS-project at the Integrated Transport Research Lab at KTH. The demand for urban freight transportation has continued to grow during the last decades due to increased urbanization. Road-based freight transport contributes to air pollution, traffic congestion and noise pollution. The dependency of these services and because of their emissions of greenhouse gases there is a need for new sustainable initiatives. To investigate the possibility of consolidating the delivery of parcels and collection of recycling materials, a pilot initiative called Älskade Stad has been implemented in Stockholm. Traditionally, similar initiatives have encountered problems when municipalities have stopped the funding and it has also been difficult to convince companies to cooperate. Therefore, the aim of this study is to investigate what values that are being created from an urban consolidation center (UCC), as these could be seen as incentives for joining. Furthermore, it will identify what value propositions that are being offered for the city and the involved companies and how these companies capture these values. The thesis is conducted as a qualitative case study and uses the business model approach as a conceptual framework. The result from the study shows that four key resources and activities were related to value creation: a smaller truck which increased the filling rates, exemptions received from the municipality, new garage space utilization, and goods and waste flow consolidation. Furthermore, sustainable value propositions are offered to the companies and the city, such as, more attractive streets, higher profitability on trucks, increased publicity, improved work environment and finally green transportation solutions. This has entailed changes to the value capturing for the involved companies. Changes that are related to savings, revenue, and cost streams. The analysis from the study showed that the implementation of an UCC can help the city when facing urbanization challenges, and lead to a cleaner, safer, and more attractive city.Denna studie är en del av HITS-projektet vid Integrated Transport Research Lab vid KTH. Efterfrågan på urbana varutransporter har fortsatt att öka under de senaste årtiondena på grund av en ökad urbanisering. Vägbaserad varutransport bidrar till luftföroreningar, köbildning och ljudföroreningar. Vikten av dess tjänster i kombination med dess stora utsläpp av växthusgaser skapar ett behov av nya hållbara initiativ. För att utforska en lösning som konsoliderar varuleveranser och upphämtning av returmaterial, har en pilotstudie med namnet Älskade Stad genomförts i Stockholm. Historiskt sett har liknande initiativ mött problem när finansiering från offentlig sektor tagit slut och dessutom har det varit svårt att övertyga företag att delta i samarbeten. Därför ämnar denna studie att kartlägga vilka värden som faktiskt skapas med hjälp av en urban samlastningscentral, vilket skulle kunna ses som möjliga incitament. Vidare syftar denna studie till att kartlägga vilka värden som erbjuds för staden samt involverade företag och hur dessa värden fångas av företagen. Denna uppsats är genomförd i form av en kvalitativ fallstudie och använder ett affärsmodellsperspektiv som teoretiskt ramverk. Genom semistrukturerade intervjuer med experter som är involverade i initiativet samt forskare insamlades data. Resultaten från studien påvisar fyra huvudsakliga aktiviteter och resurser kopplat till värdeskapande: en mindre lastbil som ökade fyllnadsgraden, dispenser utdelat från stadsförvaltningen, ny garageanvändning samt godskonsolidering. Utöver detta så uppstår ett hållbart värdeerbjudande till företagen och staden i form av en mer attraktiv gatumiljö, högre lönsamhet på sopbilar, ökad publicitet, förbättrad arbetsmiljö och en grön transportlösning. Detta har medfört förändringar när det gäller företagens värdefångst, förändringar kopplade till besparingar, intäkts- och kostnadsflöden. Analysen från studien visat att en implementering av en urban samlastningscentral kan hjälpa staden att bemöta urbaniseringsutmaningar och bidra till en renare, säkrare och attraktivare stadsmiljö.
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Henriksson, Martin. "Cost-effectiveness and Value of Further Research of Treatment Strategies for Cardiovascular Disease." Doctoral thesis, Linköping : Univ, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-9788.
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Fookes, William. "Optimisation of a pillow production line applying Lean principles." Thesis, KTH, Industriell produktion, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-102777.
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Manufacturing companies throughout the world are interested in reducing the time between a customer placing an order and them receiving the payment for that order. This premise is something that is a central characteristic for the Lean philosophy, and is one of the reasons to apply it. Today manufacturers around the world are embracing Lean techniques in order to reduce waste and increase productivity, and also increase the inventory turns, which reflects in an improvement of cash flow for the company. Nowadays, with all the financial turmoil, every company is looking forward to reduce the inventories, to work with Just in Time supply chains, to develop production systems that reduce the scrap and produce only what is needed, saving space, and freeing up time to work on new design and be at the edge of innovation in order to gain market share and keep improving. This master thesis is focused on implementing the Lean principles in a pillow production line, in order to achieve it, a series of techniques to assess the facility where implemented, which allowed to understand how the facility was working, where is the bottleneck, and to understand the function of it as a system, avoiding to focus on a single point but viewing it as a whole, where each part contributes in a specific and unique way, but where all of them are necessary. Applying Lean principles is a daunting task that takes a long time, a never ending trial and error process, because of this the goal of this study is to develop the bases for a Lean transformation, a schedule for the implementation will be developed and proposed to the company, after analyzing the facility. The study reveals that it is possible to reduce the lead-time of the facility in 60%, and avoid the backorders situation that is present in the company, improving also the service level.