Books on the topic 'Verbraucherzufriedenheit Verbraucherzufriedenheit'
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Hölzing, Jörg A. Die Kano-Theorie der Kundenzufriedenheitsmessung: Eine theoretische und empirische Überprüfung. Wiesbaden: Gabler, 2008.
Find full textGriffin, Jill. Customer loyalty: How to earn it, how to keep it. San Francisco: Jossey-Bass, 1997.
Find full textMcNealy, Roderick M. Making customer satisfaction happen: A strategy for delighting customers. London: Chapman & Hall, 1994.
Find full textStock, Ruth. Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: Direkte, indirekte und moderierende Effekte. 4th ed. Wiesbaden: Gabler, 2009.
Find full textWachter, Nadine. Kundenwert aus Kundensicht: Eine empirische Analyse des Kundennutzens aus Sicht der Privat- und Gescha ftskunden in der Automobilindustrie. Wiesbaden: Dt. Univ.-Verl., 2006.
Find full textLevesque, Paul. The wow factory: Creating a customer focus revolution in your business. Chicago: Irwin, 1995.
Find full textBechtell, Michele L. Untangling organizational gridlock: Strategies for building a customer focus. Milwaukee, Wis: ASQC Quality Press, 1993.
Find full textHayes, Bob E. Measuring customer satisfaction: Survey design, use, and statistical analysis methods. 2nd ed. Milwaukee, Wis: ASQC Quality Press, 1998.
Find full textHayes, Bob E. Measuring customer satisfaction: Development and use of questionnaires. Milwaukee, Wis: ASQC Quality Press, 1992.
Find full textChakrapani, Chuck. How to measure service quality & customer satisfaction: The informal field guide for tools and techniques. Chicago, Ill: American Marketing Assoc., 1998.
Find full textShenkman, Michael H. Value and strategy: Competing successfully in the nineties. New York: Quorum Books, 1992.
Find full textttner, Miriam Bu. Pha nomen Luxusmarke: Identita tsstiftende Effekte und Determinanten der Markenloyalita t. 2nd ed. Wiesbaden: Gabler, 2008.
Find full textJ, Keller Paulette, ed. Business process mapping: Improving customer satisfaction. New York: Wiley, 2002.
Find full textJ, Keller Paulette, ed. Business process mapping: Improving customer satisfaction. 2nd ed. Hoboken, N.J: Wiley, 2009.
Find full textMcKenna, Regis. Tiempo real: Cómo prepararse para la era del cliente siempre insatisfecho. México D.F: Océano, 2001.
Find full textMatthews, Joseph R. The evaluation and measurement of library services. Westport, Conn: Libraries Unlimited, 2007.
Find full textReal time: Preparing for the age of the never satisfied customer. Boston, Mass: Harvard Business School Press, 1997.
Find full textR, Whitman John, ed. Delivering satisfaction and service quality: A customer-based approach for libraries. Chicago: American Library Association, 2001.
Find full textUrsula, Hansen, and Schoenheit Ingo, eds. Verbraucherzufriedenheit und Beschwerdeverhalten. Frankfurt/Main: Campus, 1987.
Find full textHayes, Bob E. Measuring Customer Satisfaction: Development and Use of Questionnaires. 2nd ed. ASQ Quality Press, 1997.
Find full textChakrapani, Chuck. How To Measure Service Quality & Customer Satisfaction: The Informal Field Guide for Tools and Techniques. South-Western Educational Pub, 1999.
Find full textJacka, J. Mike, and Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. Wiley & Sons, Incorporated, John, 2009.
Find full textJacka, J. Mike, and Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. Wiley & Sons, Incorporated, John, 2009.
Find full textJacka, J. Mike, and Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. Wiley & Sons, Incorporated, John, 2009.
Find full textImproving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System. Jossey-Bass, 2000.
Find full textSimply Better: Winning and Keeping Customers by Delivering What Matters Most. Harvard Business School Press, 2004.
Find full textReal Time: Preparing for the Age of the Never Satisfied Customer. Harvard Business School Press, 1999.
Find full textHernon, Peter, and John R. Whitman. Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries. American Library Association, 2000.
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