Relevant bibliographies by topics / Visitor's guides

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Visitor's guides'

Author: Grafiati
Published: 4 June 2021
Last updated: 6 February 2022

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Journal articles on the topic "Visitor's guides"

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Graham, Susan C., Elizabeth Toombs, Shannon A. Courtney, and Hannah Dawson. "Picture it: The Use of Food-Related Images in Tourism Visitor's Guides." Journal of Gastronomy and Tourism 3, no. 2 (July 26, 2018): 147–61. http://dx.doi.org/10.3727/216929718x15308029980109.

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Osten, Ev. "Welcome to San Antonio." Microscopy and Microanalysis 9, no. I1 (August 2003): 40. http://dx.doi.org/10.1017/s143192760303109x.

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The Microscopy Society of America, the Microbeam Analysis Society, the International Metallographic Society and the Congress of InterAmerican Societies of Electron Microscopy invite you to Microscopy and Microanalysis 2003, which is also the VII InterAmerican Congress on Electron Microscopy/VII Congreso InterAmericano de Microscopía Electrónica.The city of San Antonio with its location, history, and culture is an ideal host for this Pan American meeting. The Convention Center and three of the participating hotels are located downtown on the amazing River Walk. Many restaurants and shops are clustered around the River Walk as is La Villita, an arts village and a National Register Historical District. A few blocks from the River Walk is Market Square, which is a center of the Mexican culture featuring patio restaurants, a farmers market, and El Mercado, the largest Mexican marketplace outside of Mexico. You will find that downtown San Antonio is a very convenient, interesting, and unique venue for our meeting. For transportation information, maps, visitor's guides, and much more, see http://www.sanantoniovisit.com/.
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Berutu, Nurmala, Meilinda Suriani Harefa, M. Ridha Damanik, Ahmad Hidayat, and Restu Restu. "DUKUNGAN INFORMASI DAN PROMOSI EKOWISATA MANGROVE BELAWAN SICANANG DALAM RANGKA PENINGKATAN PEREKONOMIAN MASYARAKAT." JURNAL PENGABDIAN KEPADA MASYARAKAT 24, no. 4 (February 21, 2019): 853. http://dx.doi.org/10.24114/jpkm.v24i4.11830.

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AbstrakPengabdian kepada masyarakat ini bertujuan mendampingi Kelompok Sadar Wisata yang berada di Belawan Sicanang untuk mendukung penyebaran informasi dan promosi keberadaan Ekowisata Mangrove Belawan Sicanang sebagai upaya peningkatan perekonomian masyarakat setempat. Metode pendampingan yang dilakukan dengan memberikan bantuan secara langsung papan informasi memperkenalkan keberadaan Ekowisata Mangrove, memasang panduan arah menuju kawasan Ekowisata Mangrove, memasangkan atribut edukasi pada kawasan ekowisata dan pelaksanaan pelatihan yaitu: pelatihan manajemen ekowisata, pelatihan pembuatan media sosial sebagai media promosi ekowisata berbasis Teknologi Informasi (TI) kepada kelompok penggiat ekowisata di Belawan Sicanang. Dari hasil penilaian terhadap motivasi mitra dalam mengembangkan Ekowisata Mangrove sebelum dan setelah kegiatan dilaksanakan mengalami peningkatan sebesar 15,6%, (sebelumnya sebesar 50%). Respon pengunjung terhadap pemasangan media promosi dan publikasi melalui media sosial lebih dari 60%. Dari data pengunjung yang diperoleh sejak diberikannya papan informasi dan penunjuk arah keberadaan Ekowisata Mangrove terjadi perubahan jumlah pengunjung yang datang dan beberapa lembaga bekerjasama untuk melakukan edukasi. Selama 4 Bulan melakukan kegiatan pengabdian kepada masyarakat di peroleh jumlah pengunjung mengalami pertambahan sebesar 10%–20% dan mempengaruhi pertambahan pendapatan dari aktifitas wisata sebesar 10%-20% dari pendapatan sebelumnya. Selanjutnya 82% anggota kelompok menyatakan bahwa pendampingan yang berkelanjutan akan memberikan peluang untuk membangun perekonomian masyarakat disekitar kawasan Ekowisata Mangrove Belawan Sicanang.Kata kunci: Ekowisata Mangrove Belawan Sicanang, informasi, promosi ekowsiataAbstractThis community service aims to assist the Tourism Awareness Group in Belawan Sicanang to support the dissemination of information and promotion of the existence of the Belawan Sicanang Mangrove Ecotourism as an effort to improve the economy of the local community. The mentoring method that was carried out by providing direct assistance to the information board introduced the existence of Mangrove Ecotourism, installed direction guides to the Mangrove Ecotourism area, paired the attributes of education in the ecotourism area and carried out training namely ecotourism management training, training on making social media as information technology-based ecotourism promotion media (TI) to ecotourism groups in Belawan Sicanang. From the results of the assessment of partner motivation in developing Mangrove Ecotourism before and after the activities carried out an increase of 15.6% (previously 50%). The visitor's response to the installation of promotional media and publications through social media is more than 60%. From the visitor data obtained since the information board was given and a guide to the existence of Mangrove Ecotourism there was a change in the number of visitors who came and several institutions collaborated to educate. During the 4 months of community service activities, the number of visitors experienced an increase of 10% -20% and affected the increase in income from tourism activities by 10% -20% of the previous income. Furthermore, 82% of group members stated that ongoing assistance would provide an opportunity to develop the economy of the community around the Belawan Sicanang Mangrove Ecotourism area.Keywords: Belawan Sicanang Mangrove Ecotourism, information, eco-tourism promotion
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Ress, Stella A., and Francesco Cafaro. "“I Want to Experience the Past”: Lessons from a Visitor Survey on How Immersive Technologies Can Support Historic Interpretation." Information 12, no. 1 (December 31, 2020): 15. http://dx.doi.org/10.3390/info12010015.

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This paper utilizes a visitor survey conducted at an open-air museum in New Harmony, Indiana to discuss design guidelines for immersive technologies that support historic interpretation–specifically, the visitor’s ability to experience the past. We focus on three themes that emerged from the survey: (1) Visitors at this site skewed older, with nearly a quarter over 70; (2) Despite literature suggesting the opposite, visitors at New Harmony liked to learn from a tour guide; and, (3) Visitors said they wanted to “experience the past.” The very notion of a single “experience” of the past, however, is complicated at New Harmony and other historic sites because they interpret multiple periods of significance. Ultimately, our findings suggest immersive technologies must be suited for older visitors, utilize the tour guide, and facilitate visitors’ ability to “experience the past” in such a way that they feel immersed in multiple timelines at the same site.
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Rutkauskaitė, Milda. "Integration of Handheld Guides in Museums: The Case of Lithuania’s Art Museums." Art History & Criticism 15, no. 1 (December 1, 2019): 71–82. http://dx.doi.org/10.2478/mik-2019-0005.

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Summary The most common technological device found in organisations of cultural heritage is a handheld guide. This device can simultaneously perform several functions, and its integration in permanent expositions has significance both for the operation of organisations of cultural heritage and experience of visitors when they visit a museum or a gallery. It should be noted that art museums and galleries encounter a task to present often static and difficult to understand at first sight works of art in an interesting fashion. Therefore, in this study, the main functions of a handheld guide as a technological device as well as its benefits, problems, and application in art museums are analysed. In the first part of the study, various functions of handheld guides, their importance, the meaning produced for the organisation of cultural heritage, and experience of a visitor are analysed based on scientific literature. Problems of integration of handheld guides and strategic steps that should be taken to ensure a successful integration process are reviewed. In the second part, four cases of Lithuanian art museums are presented. All museums that participated in the survey were analysed by collecting observational data, communicating with the managers of the organisations, and analysing the experience of museum visitors using the handheld guide. Scientific literature presented in the article substantiates the importance of handheld guides in museums and possible problems of integration of such devices. The study conducted in Lithuanian art museums reveals the fact that handheld guides are significant devices that help improve the experience of a museum visitor, but it is also observed that handheld guides have not yet become an integral part of a visit to a Lithuanian art museum.
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Lück, Michael, and Brooke A. Porter. "Tour guide training for hospitable nature-based tour experiences." Hospitality Insights 2, no. 2 (October 24, 2018): 11–12. http://dx.doi.org/10.24135/hi.v2i2.39.

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The term ‘hospitality’ has long been linked to accommodation providers and eateries, but the wider range of hospitality, and hospitable experiences, has received little attention from academics and practitioners alike. Although tourism and hospitality are undeniably linked, Lynch [1] notes that “in tourism, there is a curious neglect of welcome given its associations with the idea of universal hospitality” (p. 174). To this end, we argue that hospitality goes well beyond food and accommodation alone, and includes any host-tourist interactions, such as those between guides and tour participants. Participants aboard nature-based marine tours are expecting to learn [2]. However, the guide's ability to 'connect' with their audience and provide quality learning experiences is not part of an industry standard. As a result, the expertise and personality of guides varies, as do their duties and their levels of training. Learning is a critical component of nature-based tours, thus placing significant responsibility on the guide in the creation of a hospitable experience. For nature-based wildlife tour operators in New Zealand (and globally), in many cases guide training efforts are a choice left up to the operators. While individual operators' needs may vary, previous hospitality research suggests that beyond fulfilling visitor expectations, appropriate training not only benefits guests, but also increases workplace satisfaction [3]. This paper discusses the need for guide training in increasing the hospitable experience aboard nature-based wildlife tours. Through data captured in self-administered visitor surveys, we explored over 400 participants' perceptions of guide abilities related to a hospitable, or pleasant, experience [4]. Tour participants on swim-with wild dolphins tours were asked to rate the importance of items related to their on-tour experience. All items were rated on a five-point scale. Over 93% of the respondents thought that having a knowledgeable and helpful boat crew was important, and more specifically over 90% felt having a knowledgeable guide on board was important. Likewise, the majority of participants identified the importance of learning about various subjects, such as the natural environment (69%) and threats to marine life (66%) – a responsibility that falls to the guides and crew. Being able to understand the safety rules was of near comparable importance to the learning experience desires (86%), as was the cleanliness of the vessel (85%). Our findings demonstrated that in order to create a hospitable experience, marine tour guides must fulfil dual roles as crew and naturalists. The high values placed on educational and safety information emphasise the critical role of knowledgeable guides/crew aboard nature-based tours. While it is apparent that many guides take pride in their work, with many furthering their knowledge during their personal time, the findings from our study highlight the importance of the guide's role in the overall visitor experience. While some tour components, such as the safety messages, are matters of legal compliance (and clearly were of high importance to participants as well), other components such as fulfilling the educational desires of visitors should be carefully considered by operators. Our findings show that visitors place a high importance on tour components that are directly related to a guide's performance, personality and abilities. Options for operators include requiring a minimum qualification for guides (e.g., a bachelor's degree in a related field) and/or an investment in continuing and specialised education. In conclusion, guide training on the natural environment and conservation as well as vessel/marine safety is essential. More specifically, this means that operators stand to benefit from guide training that reaches beyond the factual information and includes interpretation techniques. This may seem like a large investment for operators; however, the findings from this research indicate that visitor satisfaction is dependent upon this investment. The role of guides aboard nature-based wildlife tours is central to the overall hospitable experience. The original research on which this article was based can be accessed here: https://doi.org/10.1080/14724049.2017.1353609 Corresponding author Brooke Porter can be contacted at: bporter@aut.ac.nz References (1) Lynch, P. Mundane Welcome: Hospitality as Life Politics. Annals of Tourism Research 2017, 64, 174–184. http://dx.doi.org/10.1016/j.annals.2017.04.001 (2) Lück, M. Education on Marine Mammal Tours – but What Do Tourists Want to Learn? Ocean & Coastal Management 2015, 103, 25–33. http://dx.doi.org/10.1016/j.ocecoaman.2014.11.002 (3) Poulston, J. Hospitality Workplace Problems and Poor Training: A Close Relationship. International Journal of Contemporary Hospitality Management 2008, 20(4), 412–427. (4) Lück, M.; Porter, B.A. Experiences on Swim-With-Dolphins Tours: An Importance–Performance Analysis of Dolphin Tour Participants in Kaikoura, New Zealand. Journal of Ecotourism 2017, 1–17. https://doi.org/10.1080/14724049.2017.1353609
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Van Winkle, Christine M. "The Effect of Tour Type on Visitors’ Perceived Cognitive Load and Learning." Journal of Interpretation Research 17, no. 1 (April 2012): 45–57. http://dx.doi.org/10.1177/109258721201700104.

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This paper discusses the effect of audio versus guided tours on visitors’ cognitive load at a national historic site. As more sites employ digital media devices to engage visitors, a better understanding of the impact of these devices on visitors’ experiences at sites is needed. This research took place during the summer of 2008 at a Canadian national historic site and examined how tour type (audio or guided) impacted the visitor's learning process (cognitive load) and outcomes (learning transfer). The contextual model of learning, cognitive load theory, and learning transfer research were used as foundations to examine free-choice learning and the visitor's experience. The results show that the type of tour taken does affect the learning experience. Specifically, audio tour participants indicated greater cognitive load than guided tour participants. Participants’ ability to transfer learning was not affected by tour type. Theoretical and practical implications are discussed and directions for future research are identified.
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Hosoda, Yuri, and David Aline. "Embodied departure from focal objects in a lingua franca campus tour." Pragmatics and Society 9, no. 3 (June 28, 2018): 454–84. http://dx.doi.org/10.1075/ps.16033.hos.

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Abstract This conversation analytic study examines the interaction coordinated between two amateur tour guides and a guided visitor for initiating departure from various objects during a campus tour managed through Japanese as a lingua franca. The data come from a 40-minute tour at a Taiwanese university in which two Taiwanese students acted as guides for one American professor. The resulting analysis revealed the guided visitor’s active role in determining departure from focal objects through deployment of assessments and bodily movements. This study supports findings from previous research on various languages by providing empirical evidence that the following two phenomena are highly consistent across languages and that they hold true even in lingua franca interaction: (1) assessments are routinely deployed to close a sequence; and (2) assessments are made recognizable as initiating closings when they act in concert with sequential positioning, bodily movements, the environmental context, and objects in the immediate surround.
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Othman, Mohd Kamal, Ng Ee Young, and Shaziti Aman. "Viewing Islamic Art Museum Exhibits on the SmartPhone: Re-examining Visitors’ Experiences." Journal of Cognitive Sciences and Human Development 1, no. 1 (September 1, 2015): 102–18. http://dx.doi.org/10.33736/jcshd.192.2015.

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Mobile Guide technologies in public spaces, particularly museum are not new and have changed the way visitors’ access information during their visit. Smartphone applications (apps) are increasingly popular because it can be accessed before, during and after the museum visits. This has impacted the way exhibitions are designed and the resulting visitor experience. Therefore, it is important to measure what effect the use of smartphone technology has on visitor experience. An “in the wild” study was conducted to investigate visitor experience in Islamic Art museum, both with and without Islamic Arts Museum Malaysia (IAMM) Mobile Guide (smartphone apps). A total of 55 participants took part in the study. The Museum Experience Scale (MES) was used to measure visitor experience, whilst the Multimedia Guide Scale (MMGS) was used to measure visitors’ experiences with the IAMM Mobile Guide. Results showed that scores on all components of MES suggested a positive experience at the IAMM with the component of meaningful experience being the highest score, followed by the component of knowledge and learning. Scores on the MMGS also showed a positive experience in using the mobile guide with learnability and control scored the highest, followed by general usability.Keywords: user experience (UX); visitor experience; museum; smartphone; applications; mobile guide
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Bunakov, Oleg Aleksandrovich, Liudmila Valerievna Semenova, Firuz Fakhritdinovich Zokhidov, and Boris Mojshevich Eidelman. "Accreditation of Tour Guides: The World Experience and the Implementation in Russian Hospitality Industry." International Journal of Financial Research 12, no. 1 (December 25, 2020): 232. http://dx.doi.org/10.5430/ijfr.v12n1p232.

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The purpose of the study is to consider professional accreditation of tour guides as an important mechanism for improving and maintaining the overall image of tourist destinations, analyze the main current world types of guide certification and then present another certification model as a mechanism for improving the quality of services provided. The first part of the article describes the results of a publications review and the results of an empirical study of guide accreditation programs. In countries with developed tourism, there is no single approach to the accreditation of guides, and governmental institutions, together with professional communities, decide if it is mandatory. In its second part, the article overviews the approaches to the accreditation of guides in some regions of the Russian Federation. The necessity to regulate the market of guided tour services is certain since poor quality services develop a negative impression of travel destinations, and only professionally trained guides can tell a good story about a particular place or object. The lack of government regulation in the provision of services by tour guides has resulted in a significant proportion of incompetent people who often form a negative impression on tourists. This undoubtedly affects both the brand of tourist destinations in the eyes of current and potential visitors, and economic indicators, since an insufficient influx of tourists does not encourage the development of destinations. The value of the work lies in systematizing the international practices of individual tourist destinations, examining the experience of tour guides in the Russian Federation, and analyzing the legal framework of guided tours. This study contributes to a better understanding of the need to introduce the process of accreditation of guides in the Russian Federation.
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Dissertations / Theses on the topic "Visitor's guides"

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Keilman, Thomas. "Experiencing Science in Action: The Use of Exhibition Techniques in Guided Tours to a Scientific Laboratory." Thesis, Högskolan Dalarna, Vetenskapskommunikation, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:du-1160.

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The current paper presents a study conducted at CERN, Switzerland, to investigate visitors' and tour guides' use and appreciation of existing panels at visit itinerary points. The results were used to develop a set of recommendations for constructing optimal panels to assist the guides' explanation.
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Templeton, Cheryl A. "Museum Visitor Engagement Through Resonant, Rich and Interactive Experiences." Research Showcase @ CMU, 2011. http://repository.cmu.edu/theses/16.

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Museums are vast resources, but much of their information is inaccessible to visitors. Typical labels for artifacts provide few details, making it difficult for non-expert visitors to learn about an artifact, and to find its relevance to other artifacts or to themselves. Although museums have developed interpretive aids such as brochures and audio guides, these are limited and do not offer visitors the possibility to explore artifacts both broadly and deeply as they go through an exhibition. Visitors often have questions that go unanswered or pass through an exhibition without being engaged. As visitors all have their own personal interests and preferences, it would be difficult to offer a usable version of any current interpretive aid that includes all of the information, stories, and related content that each visitor would like. Personal mobile devices provide a platform for interactivity and access to an unlimited amount of information, presentation of rich media, and flexibility for customized experiences both inside the museum and beyond. To bridge the gap between museum collection information and visitor engagement, I propose a framework for increasing engagement through resonant, rich, and interactive experiences mediated by a personal mobile guide, and present a case study and functional prototype mobile guide for the Hall of Architecture at the Carnegie Museum of Art.
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Othman, Mohd Kamal. "Measuring visitors' experiences with mobile guide technology in cultural spaces." Thesis, University of York, 2012. http://etheses.whiterose.ac.uk/4067/.

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The use of mobile technologies such as multimedia guides has now become very common in cultural spaces such as museums. However, there is still a lack of understanding about how visitors interact with such devices and simultaneously with the exhibits. Generally, research has investigated different types of informal learning within cultural spaces, both with and without mobile technologies, particularly the use of free-choice and guided tours. The programme of research presented developed a scale to measure visitors’ experience in museums (the Museum Experience Scale, MES), a parallel scale to measure visitors’ experience in historic churches (the Church Experience Scale, CES) and a scale to measure visitors’ experience with audio and multimedia guides in cultural spaces (the Multimedia Guide Scale, MMGS). Study 1 established the appropriate methodology for the subsequent studies. A virtual museum was developed with two types of tour: Free Choice (FC) and Guided Tour (GT). Participants undertook a tour and answered a questionnaire about their experience. The study did not elicit any significant differences in visitor experience in the two different tour designs, but paved the way for the subsequent studies. Study 2 developed the MES and the MMGS using standard psychometric principles based on 255 responses to an online questionnaire. Respondents answered questions about a recent experience of visiting a cultural space, with or without a multimedia guide. Four components were identified for the MES: Engagement, Knowledge/Learning, Meaningful Experiences, and Emotional Connection while three components were identified for the MMGS: General Usability, Learnability and Control, and Quality of Interaction. Study 3 piloted the methodology for evaluating the use of multimedia guides in cultural spaces. Sixteen participants used a multimedia guide on an iPhone to view an exhibition set up in the laboratory and then completed the MMGS. This study successfully established the methodology and showed a significant effect of different types of guides (FC and GT) on the four MES factors. Study 4 developed the CES by asking 272 visitors at three historic churches in York to respond to questions immediately after their visit. The resulting scale has 5 components: Emotional Connection and Spiritual Experiences; Knowledge and Learning; Enjoyment, Intellectual Stimulation and Curiosity; Immersion; and Information overload. In a final study, the CES and MMGS were used to measure visitors’ experience at a historic church, Holy Trinity Church in Stratford-upon-Avon. 59 visitors in total participated, 40 using an iPhone multimedia guide (21 FC and 19 GT) and a control group (CG) of 19 visitors without a guide. The findings showed a number of differences between the three groups on the CES and the MMGS. The results showed that introducing a smartphone guide in a historic church has interesting effects, both positive and possibly negative on visitor experience, particularly on the following aspects: time spent in the church; amount of knowledge gained; engagement with the church as well as with the smartphone guide; emotional and spiritual experience; and enjoyment and intellectual stimulation. In conclusion, three scales were developed were used to measure different aspect of visitors’ experience and were used in the realistic setting of a historic church. These scales make a contribution to the empirical evaluation of visitor experience of cultural spaces in general (with two different scales developed, one for museums and one for historic churches) and the use of audio and multimedia guides in cultural spaces.
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Wagner, Jens. "Guides of the Falu Mine : Perceptions of Differences and Similarities onDomestic and International Visitors." Thesis, Högskolan Dalarna, Turismvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:du-11688.

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Industrial heritage tourism has been in focus for many academic studies and tourism is an alternative developmental tool for mines and contributes to their economic success. This thesis is about the Falu Mine in Dalarna, Sweden, which has World Heritage status since 2001 and is one of the biggest attractions in the region. Its history and cultural importance are reasons for the importance of preserving the heritage. The Falu Mine is under the management of the Great Copper Mountain Trust and one of their ambitions is to ensure the continuous popularity among domestic and international visitors. In order to gain a better understanding of the visitors and to find strategies to improve performance, a visitor survey has been conducted in the summer of 2011. It is the authors believe that the guides of the Falu Mine have the best available insight and that their perceptions help to add to the understanding about the visitors. Therefore, this thesis aims to explore the perceptions of the guides about their visitors, to investigate how the perceptions correspond to the statistical results and to study if there are any differences between domestic and international visitors. The mixed methods approach will increase the depth and accuracy of the results, by linking qualitative with quantitative data. The results show that differences between domestic and international visitors exist, both proven by interviews with the guides and the visitor survey. These differences occur in the factors, such as level of education of the visitors, group size and number of children in the group, knowledge of the visitors prior to and after the visit, sources of information and the fulfillment of the visitor expectations. The perceptions emphasize how these differences impact the guided tours. The guides of the Falu Mine have to be aware of those differences in order to adjust the tour accordingly, as well as the management of the Falu Mine can use this knowledge in order to identify strategies for improving performance.
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Tellinger, Frida. "Customer-Perceived Value of Mobile Multi-Media Guides for Visitor-Centered Organizations." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-69921.

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The field of technological subscription-based services are growing, and more organizations are using this strategy to provide their customers with products and services. Even though the market is growing the theories concerning the perceived value of their customers are not. The perception of value is an important part of a company’s strategy and the need for validated aspects concerning this is important to formulate. Customer-perceived value is a complex area and the gap in the theoretical understanding of this in the technological subscription-based products and services needs to be filled. The aim of this research is to explore this field and to gain a better understanding of what situational factors of the perceived value is. The situation studied in this research lies within the visitor-centered organizations perception of value of subscription-based multi-media guides. After an extensive literature review in this area data has been collected through eight semi-structured interviews. This has resulted in the findings of factors that affect both the beneficial and costly domains of the customer-perceived value. It was also clear that the situation plays a big role in the perceived value. The factors that was mentioned most of the respondents were seen as the most influential and these has been presented in a list in the end of the study. The results can be used as a base for future studies to gain a deeper insight in the area and also to conduct more studies to see if different situations have a bigger affect. The results can also be used as a guideline for practitioners within the field as they develop their products and services to increase value for their customers.
Företag som erbjuder tekniska prenumerationsbaserade lösningar blir fler, och allt fler företag använder sig av denna strategi för att förse sina kunder med produkter och tjänster. Även fast denna marknad växer saknas fortfarande teorier som rör området kring vad deras kunder har för upplevt kundvärde. Upplevt kundvärde är en viktig del av ett företags strategi och behovet av validerade teorier kring vilka aspekter som påverkar detta är viktiga att formulera. Upplevt kundvärde är ett komplext område och gapet i den teoretiska förståelsen kring detta inom området som erbjuder tekniska prenumerationsbaserade produkter och tjänster behöver fyllas. Syftet med denna rapport är att undersöka detta område för att få en bättre förståelse för vilka de situationsbaserade faktorer som påverkar det kundupplevda värdet är. Situationen som har studerats i denna rapport ligger i besöksorienterade organisationers upplevda värde av prenumerationsbaserade multi-mediaguider. Efter en omfattande litteraturstudie inom detta område har data samlats in med hjälp av åtta semi-strukturerade intervjuer. Tack vare det insamlade materialet har denna studie resulterat i en lista på faktorer som påverkar både de fördelaktiga samt kostsamma domänerna av det upplevda kundvärdet. Det var även tydligt att situationen spelar en stor roll i det upplevda kundvärdet. De faktorer som nämndes mest av respondenterna har ansetts haft störst påverkan och det är dessa som presenteras i en lista i slutet av rapporten. Resultatet kan användas som bas för fortsatta studier för att fördjupa sig inom området samt för att genomföra fler studier för att se om olika situationer har mer inverkan. Resultatet kan även användas som en riktlinje för de som praktiserar inom fältet när de utvecklar sina produkter och tjänster för att höja värdet för sina kunder.
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Kennon, Rachel Brooke. "Knowledge and Meanings of Wilderness and Wildlife Refuges among Okefenokee Visitors on guided Intrepretive Tours." Thesis, Virginia Tech, 2002. http://hdl.handle.net/10919/32019.

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Past research has shown that interpretive tour visitors at Okefenokee National Wildlife Refuge do no better than other visitors on knowledge and value questions about federal wilderness areas and national wildlife refuges. Tours into the Okefenokee Swamp Wilderness are conducted by a National Wildlife Refuge concessionaire. Interpretive tour guides participated in a training session on the purposes and values of wilderness and wildlife refuges. Visitors who took guided interpretive tours in the spring of 2001 with trained and untrained guides completed knowledge surveys immediately after taking the boat tour. Results indicate that there were no differences in visitor knowledge scores with trained versus untrained guides. A small sample of interpretive tour visitors was also interviewed in an effort to understand the meanings they ascribe to wilderness. Visitors were able to describe and articulate their views of wilderness with considerable clarity. Recommendations for future research include monitoring the guidesâ interpretive messages, conducting more in-depth interviews with visitors and guides, assessing visitorsâ and guidesâ prior knowledge of wilderness and wildlife refuge purposes and values, and developing guide training based on the principles of persuasive communication.
Master of Science
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Wang, Xiaoyang. "Chinese professional tour guides' perceptions of roles and the challenges to fulfill their roles on tour guiding Chinese visitors in Southern California." Thesis, California State University, Long Beach, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=1523198.

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The purpose of this grounded theory study was to discover the roles and challenges perceived by Chinese professional tour guides who guide Chinese visitors in Southern California. Using semi-structured interviews, this study shares the insightful guiding experiences that have revealed the working condition of Chinese professional tour guides in the United States is not promising.

Ten Chinese professional tour guides from varied backgrounds and experience levels were interviewed for this study. These guides shared their perceptions of roles, challenges, how they get into this profession, and ideas of the future development of Chinese in-bound tourism to the United States.

Based upon the recommendations from the guides, the researcher created a Market Supervision and Control System to address the various problems discovered from this study. And future studies could be finding practical methods to solve those problems, and other countries' tour guides' perception of roles and challenges for working in foreign countries.

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Mony, Rachel Sheal Preethi. "An exploratory study of docents as a channel for institutional messages at free-choice conservation education settings." Columbus, Ohio : Ohio State University, 2007. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1186780088.

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Sbarra, Wendy M. "New Ways of Seeing: Examining Musuem Accessibility for Visitors with Vision Impairments." Digital Archive @ GSU, 2012. http://digitalarchive.gsu.edu/art_design_theses/121.

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While I have always loved to go to the art museum I have often found it difficult to convince friends and family to go with me. It seems to be a particularly daunting task for visitors with disabilities and specifically those with vision impairments. This study surveys the accessibility of the programming for visitors with visual impairments at 25 art museums in the United States of America and how they communicate that information to potential visitors. It highlights museums that go beyond what is required by the Americans with Disabilities Act and create programming that is enjoyable for all. This study will be a reference to create a more enjoyable experience for all.
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Eghbal-Azar, Kira [Verfasser], Thomas [Gutachter] Widlok, Klaus [Gutachter] Schneider, and Stephan [Gutachter] Schwan. "Affordances, Appropriation and Experience in Museum Exhibitions: Visitors‘ (Eye) Movement Patterns and the Influence of Digital Guides / Kira Eghbal-Azar ; Gutachter: Thomas Widlok, Klaus Schneider, Stephan Schwan." Köln : Universitäts- und Stadtbibliothek Köln, 2017. http://d-nb.info/1135724415/34.

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Books on the topic "Visitor's guides"

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Bayle, Francʹoise. Orsay: Visitor's guide. Versailles: Art lys, 2002.

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Visitor's guide France: Normandy. 2nd ed. Ashbourne: Moorland Publishing, 1993.

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Richard, Sale. Visitor's guide Cotswolds. 4th ed. Ashbourne: Moorland, 1995.

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Hewitt, Kenneth. Elora Gorge: A visitor's guide. Toronto: Stoddart, 1995.

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Seckel-Klein, Hélène. Musée Picasso: Visitor's guide. Paris: Réunion des museés nationaux, 1991.

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Baldwin, Shauna Singh. A foreign visitor's survival guideto America. Santa Fe, NM: John Muir Publications, 1992.

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Ramsay, Alex. Italian gardens: A visitor's guide. London: McCarta, 1989.

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M, Levine Marilyn, ed. A foreign visitor's survival guide to America. Santa Fe, NM: John Muir Publications, 1992.

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Barton, John G. Visitor's guide, treasure houses of England. Ashbourne, England: MPC, 1994.

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A visitor's guide to Florida suncoast. Clearwater, FL: PKM Publications, 1993.

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Book chapters on the topic "Visitor's guides"

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Conti, Eugenio. "Guides as forest experience co-creators: lessons learned at Fulufjället National Park, Sweden." In Managing visitor experiences in nature-based tourism, 34–48. Wallingford: CABI, 2021. http://dx.doi.org/10.1079/9781789245714.0034.

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Abstract This chapter explores the role of tour guides as human experience brokers of naturalness in forest areas. After outlining conceptual discussions around the role and tasks of the guide as experience broker, empirical findings from Fulufjället National Park (Sweden) are presented, showing the guide as a pivotal forest experience co-creator. Implications are discussed, with particular emphasis on how the guide's personal valuations of the forest, background and personal aims are reflected in the guide's pathfinding, storytelling and staging strategies, and on how tourists are positively impacted by unexpected and different ways of valuing, mapping and interpreting the forest landscape.
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Conti, Eugenio. "Guides as forest experience co-creators: lessons learned at Fulufjället National Park, Sweden." In Managing visitor experiences in nature-based tourism, 34–48. Wallingford: CABI, 2021. http://dx.doi.org/10.1079/9781789245714.0004.

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Abstract This chapter explores the role of tour guides as human experience brokers of naturalness in forest areas. After outlining conceptual discussions around the role and tasks of the guide as experience broker, empirical findings from Fulufjället National Park (Sweden) are presented, showing the guide as a pivotal forest experience co-creator. Implications are discussed, with particular emphasis on how the guide's personal valuations of the forest, background and personal aims are reflected in the guide's pathfinding, storytelling and staging strategies, and on how tourists are positively impacted by unexpected and different ways of valuing, mapping and interpreting the forest landscape.
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Crompton, Simon. "Health Visitors." In The Carers Guide, 21. London: Palgrave Macmillan UK, 1994. http://dx.doi.org/10.1007/978-1-349-13869-2_12.

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Othman, Mohd Kamal, Helen Petrie, and Christopher Power. "Engaging Visitors in Museums with Technology: Scales for the Measurement of Visitor and Multimedia Guide Experience." In Human-Computer Interaction – INTERACT 2011, 92–99. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-23768-3_8.

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Sinclair, Walter. "Non-residents, visitors and immigrants." In St. James’s Place Tax Guide 2002–2003, 292–98. London: Palgrave Macmillan UK, 2002. http://dx.doi.org/10.1057/9780230287716_19.

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Kuflik, Tsvi, Charles Callaway, Dina Goren-Bar, Cesare Rocchi, Oliviero Stock, and Massimo Zancanaro. "Non-intrusive User Modeling for a Multimedia Museum Visitors Guide System." In User Modeling 2005, 236–40. Berlin, Heidelberg: Springer Berlin Heidelberg, 2005. http://dx.doi.org/10.1007/11527886_31.

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Agius, Karl. "Ecoguides: legal challenges and impacts on visitor experiences in central Mediterranean islands." In Managing visitor experiences in nature-based tourism, 67–79. Wallingford: CABI, 2021. http://dx.doi.org/10.1079/9781789245714.0067.

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Abstract This chapter assesses the availability and quality of ecotourism interpretation services with specific reference to ecoguides, the policy and legal frameworks that they work in and related challenges in the central Mediterranean region. A case study approach is used to examine different scenarios on islands under different jurisdictions. The scenarios represent situations where there are tourist guides and ecoguides. Specifically, this chapter demonstrates how a complex policy and legal context with a one-size-fits-all approach can hinder the successful development and implementation of ecotourism experiences in small islands. In addition, it suggests a good practice legal framework that can be adapted to address similar challenges in other destinations.
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Agius, Karl. "Ecoguides: legal challenges and impacts on visitor experiences in central Mediterranean islands." In Managing visitor experiences in nature-based tourism, 67–79. Wallingford: CABI, 2021. http://dx.doi.org/10.1079/9781789245714.0006.

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Abstract This chapter assesses the availability and quality of ecotourism interpretation services with specific reference to ecoguides, the policy and legal frameworks that they work in and related challenges in the central Mediterranean region. A case study approach is used to examine different scenarios on islands under different jurisdictions. The scenarios represent situations where there are tourist guides and ecoguides. Specifically, this chapter demonstrates how a complex policy and legal context with a one-size-fits-all approach can hinder the successful development and implementation of ecotourism experiences in small islands. In addition, it suggests a good practice legal framework that can be adapted to address similar challenges in other destinations.
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Patel, K. "iPod as a Visitor's Personal Guide." In Encyclopedia of Mobile Computing and Commerce, 365–68. IGI Global, 2007. http://dx.doi.org/10.4018/978-1-59904-002-8.ch060.

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With the increasing use of digital media together with the handheld devices, this iPod application will eliminate the need for human guides and will provide an entertaining experience to visitors. It will be very useful for landmark tourist destinations such as aquariums and museums, and there will be a huge demand with the increasing flow of tourists in Australia, which according to Tourism Australia (2005) was an increase of 5.4% from 2004 to 2005, with tourists numbering 5.5 million in the latter year.
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"VISITOR’S GUIDE." In Our Bearings, 24. University of Arizona Press, 2020. http://dx.doi.org/10.2307/j.ctvxkn66f.16.

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Conference papers on the topic "Visitor's guides"

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Papcunová, Viera, Dominika Ondrušová, and Jarmila Hudáková. "Storytelling as a part of destination marketing in the Trenčín Region." In XXIV. mezinárodního kolokvia o regionálních vědách. Brno: Masaryk University Press, 2021. http://dx.doi.org/10.5817/cz.muni.p210-9896-2021-35.

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Storytelling represents a significant trend in cultural tourism, which not only creates a visitor experience, but also increases the value of the destination and also to increase the brand's uniqueness, making the destination differentiated from the competition. Under the term storytelling, tourism includes mainly storytelling in the form of an explanation of a tourism guide, who can use visual materials to diversify the experience of visitors when presenting a certain cultural and historical monument. The aim of the paper is to find out to what extent tourists know the concept of storytelling and at the same time identify which of the elements of storytelling would motivate them to visit the attractiveness of tourism on the example of the Trenčín region. We obtained information through a questionnaire survey, which took place in the period from December 2020 to February 2021. The target group were visitors to the Trenčín region. The results of the questionnaire survey showed that 56.6% of visitors to the Trenčín region have already encountered this concept. As many as 97.1% of respondents stated that they liked the use of storytelling in the promotion of cultural and historical monuments. Of the elements of storytelling, most visitors preferred theatrical performances.
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Drápela, Emil. "Possibilities of local tourism development using virtual educational trails." In XXIV. mezinárodního kolokvia o regionálních vědách. Brno: Masaryk University Press, 2021. http://dx.doi.org/10.5817/cz.muni.p210-9896-2021-34.

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Educational trails are a traditional tool to bring local attractions closer to the visitor of the area. However, educational trails are currently changing concepts. The classic model of whiteboards with text and images no longer works - visitors do not want to read long texts. They require interactivity and a sophisticated visual experience. With the development of modern communication technologies, there is an opportunity to meet these expectations by connecting educational content with a virtual environment. The article aims to present several different types of virtual nature trails in Czechia and assess the strengths and weaknesses of their implementation from visitors' perspective. The input data are data from evaluation questionnaires from guided excursions, a substantial part of which were these educational trails; the method used is content analysis. The main findings include that visitors accept these new forms of nature trails mostly positively. Negative reactions were more of a practical nature when something did not work as it should. In addition, creating and maintaining a virtual nature trail can be significantly cheaper than its physical form, which is an advantage in rural regions where local governments do not have large budgets. The author of this article is also a co-author of one of the assessed paths; therefore, practical advice regarding the implementation of virtual educational paths is also discussed.
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Alrehili, Marwa, Bushra Alsubhi, Rawan Almoghamsi, Al-Anoud Almutairi, and Iman Alansari. "Tourism Mobile Application to Guide Madinah Visitors." In 2018 1st International Conference on Computer Applications & Information Security (ICCAIS). IEEE, 2018. http://dx.doi.org/10.1109/cais.2018.8442023.

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Lee, Sung-on, Nak-ju Do, Dong To Nguyen, Myung Hwangbo, Bum-jae You, and and Sang-rok Oh. "Butler: A Visitor Guide Robot." In 21st International Symposium on Automation and Robotics in Construction. International Association for Automation and Robotics in Construction (IAARC), 2004. http://dx.doi.org/10.22260/isarc2004/0043.

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Zhiguang Xu and Michael Van Doren. "A Museum Visitors Guide with the A* pathfinding algorithm." In 2011 IEEE International Conference on Computer Science and Automation Engineering (CSAE). IEEE, 2011. http://dx.doi.org/10.1109/csae.2011.5953171.

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Tanaka, Yui, Ryohei Egusa, Etsuji Yamaguchi, Shigenori Inagaki, Fusako Kusunoki, Hideto Okuyama, and Tomoyuki Nogami. "Supporting Zoo Visitors’ Scientific Observations with a Mobile Guide." In 8th International Conference on Computer Supported Education. SCITEPRESS - Science and and Technology Publications, 2016. http://dx.doi.org/10.5220/0005904803530358.

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Oyama, Takaya, Eri Yoshida, Yoshinori Kobayashi, and Yoshinori Kuno. "Tracking visitors with sensor poles for robot's museum guide tour." In 2013 6th International Conference on Human System Interactions (HSI). IEEE, 2013. http://dx.doi.org/10.1109/hsi.2013.6577893.

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Kanda, Atsushi, Masaya Arai, Ryota Suzuki, Yoshinori Kobayashi, and Yoshinori Kuno. "Recognizing groups of visitors for a robot museum guide tour." In 2014 7th International Conference on Human System Interactions (HSI). IEEE, 2014. http://dx.doi.org/10.1109/hsi.2014.6860460.

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Pitsch, Karola, Sebastian Wrede, Jens-Christian Seele, and Luise Süssenbach. "Attitude of german museum visitors towards an interactive art guide robot." In the 6th international conference. New York, New York, USA: ACM Press, 2011. http://dx.doi.org/10.1145/1957656.1957744.

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"mi-Guide : A Wireless Context Driven Information System for Museum Visitors." In The 4th International Workshop on Ubiquitous Computing. SciTePress - Science and and Technology Publications, 2007. http://dx.doi.org/10.5220/0002414300430053.

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Reports on the topic "Visitor's guides"

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Fermilab, Fermilab. Visitors Guide and Map. Office of Scientific and Technical Information (OSTI), September 2019. http://dx.doi.org/10.2172/1565928.

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Hinkle, Wade P., Mliton L. Tulkoff, and Rachel D. Dubin. User Manual for IDA Reading Guide Website Visitors. Fort Belvoir, VA: Defense Technical Information Center, January 2012. http://dx.doi.org/10.21236/ada559347.

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Roberts, Nina S., Deborah J. Chavez, Benjamin M. Lara, and Emilyn A. Sheffield. Serving culturally diverse visitors to forests in California: a resource guide. Albany, CA: U.S. Department of Agriculture, Forest Service, Pacific Southwest Research Station, 2009. http://dx.doi.org/10.2737/psw-gtr-222.

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Cole, David, and Thomas Carlson. Numerical visitor capacity: a guide to its use in wilderness. Ft. Collins, CO: U.S. Department of Agriculture, Forest Service, Rocky Mountain Research Station, 2010. http://dx.doi.org/10.2737/rmrs-gtr-247.

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Desilets, Darin, Fred M. Helsel, Al O. Bendure, Daniel A. Lucero, Mark D. Ivey, and Danielle N. Dexheimer. Visitor’s Guide to Oliktok Point Atmospheric Radiation Measurement Climate Research Facility, North Slope of Alaska. Office of Scientific and Technical Information (OSTI), April 2016. http://dx.doi.org/10.2172/1253899.

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Solar Decathlon Visitors Guide 2011, National Mall, West Potomac Park, Washington, D.C., September 23 - October 2, 2011 (Brochure). Office of Scientific and Technical Information (OSTI), September 2011. http://dx.doi.org/10.2172/1026567.

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Staff & Non-Staff Visitors - Groups - Branches - Port Moresby, Territory of Papua New Guinea - Opening of branch - 18 August 1960. Reserve Bank of Australia, March 2021. http://dx.doi.org/10.47688/rba_archives_pn-002482.

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